JP6559254B2 - 通信セッションの仮想アシスタント - Google Patents
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- JP6559254B2 JP6559254B2 JP2017553158A JP2017553158A JP6559254B2 JP 6559254 B2 JP6559254 B2 JP 6559254B2 JP 2017553158 A JP2017553158 A JP 2017553158A JP 2017553158 A JP2017553158 A JP 2017553158A JP 6559254 B2 JP6559254 B2 JP 6559254B2
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- H04—ELECTRIC COMMUNICATION TECHNIQUE
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- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/02—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
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Description
Claims (9)
- 第1のクライアントデバイスを操作する第1のユーザが、前記第1のユーザと参加者ユーザのセットとの間の通信セッションに関して仮想アシスタントを利用したいことを示す第1の入力を、前記第1のクライアントデバイスが受信することと、ここで、前記仮想アシスタントは、前記仮想アシスタントが前記第1のユーザを支援可能なタスクを特定するために意味解析を利用するものであり、
前記第1のユーザにより準備された第1のメッセージを、前記第1のクライアントデバイスが前記通信セッションの一部として受信することと、
前記第1のメッセージが前記仮想アシスタント宛であり、かつ前記第1のメッセージが前記仮想アシスタントが前記第1のユーザを支援可能な第1のタスクを特定していることを、前記第1のメッセージの意味解析に基づいて前記第1のクライアントデバイスが判定することと、
前記第1のメッセージが前記仮想アシスタント宛であると判定したことに応じて、前記第1のクライアントデバイスの前記仮想アシスタントにより前記第1のタスクに関して前記第1のユーザを支援することと、ここで、前記第1のメッセージは前記第1のユーザと前記参加者ユーザのセットとの間の前記通信セッション中に表示されるとともに、前記参加者ユーザのセットには送信されない、
を含む方法。 - 前記第1のユーザによって準備された第2のメッセージを、前記通信セッションの一部として受信することと、
前記第2のメッセージの意味解析に基づいて、前記第2のメッセージが前記参加者ユーザのセット宛であることを判定することと、
前記第2のメッセージが前記参加者ユーザのセット宛であると判定したことに応じて、前記第2のメッセージを前記参加者ユーザのセットに前記通信セッションの一部として送信することと、
をさらに含む、請求項1に記載の方法。 - 前記第2のメッセージの前記意味解析に基づいて、前記仮想アシスタントが前記第1のユーザを支援可能な第2のタスクを特定することと、
前記第2のタスクを特定したことに応じて、前記第1のユーザを前記第2のタスクに関して支援することと、
をさらに含む、請求項2に記載の方法。 - 前記仮想アシスタントが前記第1のユーザを前記第2のタスクに関して支援することを前記第1のユーザが望むかどうか、を前記第1のユーザに尋ねる要求メッセージを、前記第1のクライアントデバイス上に、前記通信セッションの一部として提示することと、
前記仮想アシスタントが前記第1のユーザを前記第2のタスクに関して支援することを前記第1のユーザが望むことを示す第2の入力を受信することと、
をさらに含む、請求項3に記載の方法。 - 前記通信セッションに関して前記仮想アシスタントが利用されていることを示す通知メッセージを、前記参加者ユーザのセットの第2のユーザに関連づけられている第2のクライアントデバイスに、前記通信セッションの一部として送信すること、
をさらに含む、請求項1から4のいずれか1項に記載の方法。 - 前記第1のタスクは、前記第1のユーザと、前記参加者ユーザのセットからの少なくとも第2のユーザとの間で金融処理を実行することである、
請求項1から4のいずれか1項に記載の方法。 - 前記金融処理を完了することができる支払いオプションを特定することと、
前記第1のユーザに、前記金融処理を完了するために前記特定された支払いオプションのうちの支払いオプションを選択するように促す第2のメッセージを、前記第1のクライアントデバイスに前記通信セッションの一部として表示することと、ここで、前記第2のメッセージは前記参加者ユーザのセットには送信されず、
前記金融処理を完了するための、前記特定された支払いオプションのうちの第1の支払いオプションの前記第1のユーザによる選択を、前記第1のクライアントデバイスから受信することと、
前記第1の支払いオプションを用いて前記金融処理を完了することと、
をさらに含む、請求項6に記載の方法。 - 1つ以上のプロセッサと、
実行可能な命令を記憶しているメモリであって、前記命令は、前記1つ以上のプロセッサによって実行されると、クライアントデバイスに、
前記クライアントデバイスを操作する第1のユーザが、前記第1のユーザと参加者ユーザのセットとの間の通信セッションに関して仮想アシスタントを利用したいことを示す第1の入力を受信させ、ここで、前記仮想アシスタントは、前記仮想アシスタントが前記第1のユーザを支援可能なタスクを特定するために意味解析を利用するものであり、
前記第1のユーザによって準備された第1のメッセージを、前記通信セッションの一部として受信させ、
前記第1のメッセージが前記仮想アシスタント宛であり、かつ前記第1のメッセージが前記仮想アシスタントが前記第1のユーザを支援可能な第1のタスクを特定していることを、前記第1のメッセージの意味解析に基づいて判定させ、
前記第1のメッセージが前記仮想アシスタント宛であると判定したことに応じて、前記クライアントデバイスの前記仮想アシスタントにより前記第1のタスクに関して前記第1のユーザを支援させる、ここで、前記第1のメッセージは前記第1のユーザと前記参加者ユーザのセットとの間の前記通信セッション中に表示されるとともに、前記参加者ユーザのセットには送信されない、
クライアントデバイス。 - 実行可能な命令を有するコンピュータプログラムであって、前記命令は、クライアントデバイスの1つ以上のプロセッサによって実行されると、前記クライアントデバイスに、
前記クライアントデバイスを操作する第1のユーザが、前記第1のユーザと参加者ユーザのセットとの間の通信セッションに関して仮想アシスタントを利用したいことを示す第1の入力を受信させ、ここで、前記仮想アシスタントは、前記仮想アシスタントが前記第1のユーザを支援可能なタスクを特定するために意味解析を利用するものであり、
前記第1のユーザによって準備された第1のメッセージを、前記通信セッションの一部として受信させ、
前記第1のメッセージが前記仮想アシスタント宛であり、かつ前記第1のメッセージが前記仮想アシスタントが前記第1のユーザを支援可能な第1のタスクを特定していることを、前記第1のメッセージの意味解析に基づいて判定させ、
前記第1のメッセージが前記仮想アシスタント宛であると判定したことに応じて、前記クライアントデバイスの前記仮想アシスタントにより前記第1のタスクに関して前記第1のユーザを支援させる、ここで、前記第1のメッセージは前記第1のユーザと前記参加者ユーザのセットとの間の前記通信セッション中に表示されるとともに、前記参加者ユーザのセットには送信されない、
コンピュータプログラム。
Applications Claiming Priority (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US14/713,410 US10460227B2 (en) | 2015-05-15 | 2015-05-15 | Virtual assistant in a communication session |
US14/713,410 | 2015-05-15 | ||
PCT/US2016/032763 WO2016187149A1 (en) | 2015-05-15 | 2016-05-16 | Virtual assistant in a communication session |
Publications (2)
Publication Number | Publication Date |
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JP2018522300A JP2018522300A (ja) | 2018-08-09 |
JP6559254B2 true JP6559254B2 (ja) | 2019-08-14 |
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Application Number | Title | Priority Date | Filing Date |
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JP2017553158A Active JP6559254B2 (ja) | 2015-05-15 | 2016-05-16 | 通信セッションの仮想アシスタント |
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US (4) | US10460227B2 (ja) |
EP (1) | EP3284040A1 (ja) |
JP (1) | JP6559254B2 (ja) |
KR (2) | KR102111194B1 (ja) |
CN (2) | CN107636710A (ja) |
AU (1) | AU2016265837B2 (ja) |
WO (1) | WO2016187149A1 (ja) |
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