KR20190035970A - 통신 세션에서의 가상 어시스턴트 - Google Patents

통신 세션에서의 가상 어시스턴트 Download PDF

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KR20190035970A
KR20190035970A KR1020197009063A KR20197009063A KR20190035970A KR 20190035970 A KR20190035970 A KR 20190035970A KR 1020197009063 A KR1020197009063 A KR 1020197009063A KR 20197009063 A KR20197009063 A KR 20197009063A KR 20190035970 A KR20190035970 A KR 20190035970A
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메훌 케이. 상하비
제프리 피. 슈베르트페게르
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애플 인크.
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Abstract

통신 세션의 일부로서 가상 어시스턴트를 활용하는 시스템, 방법 및 비일시적 컴퓨터 판독가능 저장 매체가 개시된다. 하나 이상의 참가자 사용자들은 통신 세션 동안 가상 어시스턴트를 활용하여 태스크에 대해 참가자 사용자들을 어시스트하기로 선택할 수 있다. 사용자는 통신 애플리케이션을 사용하여 가상 어시스턴트로 지향된 메시지를 입력할 수 있다. 가상 어시스턴트는 입력된 메시지를 분석하고 메시지가 통신 세션의 다른 참가자들이 아닌 가상 어시스턴트로 지향되었다고 결정할 수 있다. 그 결과, 메시지는 통신 세션의 다른 참가자들에게 송신되지 않을 것이고, 가상 어시스턴트는 식별된 태스크에 대해 사용자를 어시스트할 것이다. 가상 어시스턴트는 다양한 상이한 태스크들에 대해 사용자를 어시스트할 수 있다.

Description

통신 세션에서의 가상 어시스턴트{VIRTUAL ASSISTANT IN A COMMUNICATION SESSION}
본 기술은 사용자들의 그룹들 사이의 통신 세션에 관한 것으로서, 보다 상세하게는, 통신 세션 동안 가상 어시스턴트를 활용하여 하나 이상의 사용자들이 태스크를 수행하는 것을 어시스트하는 것에 관한 것이다.
현재 컴퓨팅 디바이스들은 사용자가 메시지를 송신 및 수신함으로써 서로 통신할 수 있게 하는 기능을 포함할 수 있다. 예를 들어, 많은 컴퓨팅 디바이스들이 컴퓨팅 디바이스들의 사용자들이 하나 이상의 다른 사용자들의 클라이언트 디바이스들에게 텍스트, 이미지, 음성 등을 송신할 수 있게 하는 텍스트 및/또는 인스턴트 메시징 기능을 포함한다. 사용자들은 이러한 기능을 사용하여 대화를 나누거나 계획을 세우고/세우거나 임의의 수의 다른 태스크를 수행할 수 있다.
현재 시스템은 사용자들이 통신하고 태스크를 수행할 수 있게 하지만, 사용자들은 수동으로 태스크를 수행해야 한다. 예를 들어, 점심 식사 스케줄링을 하려는 사용자들의 그룹은 그룹의 각각의 구성원에게 알맞는 이용가능한 일자와 시간을 결정해야 한다. 따라서 이것은 각각의 사용자가 자신의 일정을 확인하고 다른 사용자들과 이용가능한 시간을 공유할 것을 요구할 수 있다. 마찬가지로, 금융 거래를 수행할 것을 시도하는 사용자들의 그룹은 거래를 수행하기 위한 지불 방법을 결정해야 한다. 이것은 각각의 사용자가 개별적 사용자에게 이용가능한 지불 방법들을 결정하고 다음으로 이러한 데이터를 그룹의 다른 구성원들 간에 공유하도록 요구할 수 있다. 따라서, 개선이 필요하다.
본 발명은 본 기술에서의 그러한 개인 정보 데이터의 이용이 사용자들에게 이득을 주기 위해 사용될 수 있음을 인식한다. 예를 들어, 개인 정보 데이터는 더 큰 관심이 있는 타깃 콘텐츠를 사용자에게 전달하는 데 이용될 수 있다. 따라서, 그러한 개인 정보 데이터의 이용은 전달된 콘텐츠의 계산된 제어를 가능하게 한다. 게다가, 사용자에 이득을 주는 개인 정보 데이터에 대한 다른 이용들이 또한 본 발명에 의해 고려된다.
본 발명은 그러한 개인 정보 데이터의 수집, 분석, 공개, 전달, 저장, 또는 다른 이용을 책임지고 있는 엔티티들이 잘 확립된 프라이버시 정책들 및/또는 프라이버시 관례들을 준수할 것이라는 것을 추가로 고려한다. 특히, 그러한 엔티티들은, 대체로 개인 정보 데이터를 사적이고 안전하게 유지하기 위한 산업적 또는 행정적 요청 사항들을 충족시키거나 넘어서는 것으로 인식되는 프라이버시 정책들 및 관례들을 구현하고 지속적으로 이용해야 한다. 예를 들어, 사용자들로부터의 개인 정보는 엔티티의 적법하며 적정한 사용들을 위해 수집되어야 하고, 이들 적법한 사용들을 벗어나서 공유되거나 판매되지 않아야 한다. 게다가, 이러한 수집은 단지 사용자들의 통지된 동의를 수신한 후에만 발생해야 한다. 부가적으로, 그러한 엔티티들은 그러한 개인 정보 데이터에 대한 액세스를 보호하고 안전하게 하며 개인 정보 데이터에 대한 액세스를 갖는 다른 사람들이 그들의 프라이버시 정책들 및 절차들을 고수한다는 것을 보장하기 위한 임의의 필요한 단계들을 취할 것이다. 게다가, 그러한 엔티티들은 널리 인정된 프라이버시 정책들 및 관례들에 대한 그들의 고수를 증명하기 위해 제3자들에 의해 그들 자신들이 평가를 받을 수 있다.
전술한 것에도 불구하고, 본 발명은 또한 사용자들이 개인 정보 데이터의 사용, 또는 그에 대한 액세스를 선택적으로 차단하는 실시예들을 고려한다. 즉, 본 발명은 그러한 개인 정보 데이터에 대한 액세스를 방지하거나 차단하기 위해 하드웨어 및/또는 소프트웨어 요소들이 제시될 수 있다는 것을 고려한다. 예를 들어, 광고 전달 서비스들의 경우에, 본 기술은 사용자들이 서비스들에 대한 등록 동안에 개인 정보 데이터의 수집에의 참여에 "동의(opt in)" 또는 "동의하지 않음(opt out)"을 선택하게 하도록 구성될 수 있다.
따라서, 본 발명이 하나 이상의 다양한 개시된 실시예들을 구현하기 위해 개인 정보 데이터의 사용을 광범위하게 커버하지만, 본 발명은 다양한 실시예들이 또한 그러한 개인 정보 데이터에 액세스할 필요 없이 구현될 수 있다는 것을 또한 고려한다. 즉, 본 기술의 다양한 실시예들은 그러한 개인 정보 데이터의 모두 또는 일부분의 결여로 인해 동작 불가능하게 되지 않는다. 예를 들어, 콘텐츠는, 사용자들과 연관된 디바이스에 의해 요청되는 콘텐츠, 콘텐츠 전달 서비스들에 대해 이용가능한 다른 비-개인 정보, 또는 공개적으로 입수가능한 정보와 같은 비-개인 정보 데이터 또는 최소량의 개인 정보에 기초하여 선호도를 추론함으로써 선택되고 사용자들에게 전달될 수 있다.
본 발명의 부가적인 특징들 및 이점들은 아래의 설명에서 기재될 것이고, 부분적으로는 설명으로부터 분명할 것이거나, 본 명세서에서 개시된 원리들의 실행에 의해 학습될 수 있다. 본 발명의 특징들 및 이점들이 첨부된 청구범위에 특정되어 있는 수단들 및 조합들에 의해 실현되고 달성될 수 있다. 본 발명의 이들 및 다른 특징들은 아래의 설명 및 첨부된 청구범위로부터 더 완전하게 명백해질 것이거나, 본 명세서에서 제시된 원리들의 실행에 의해 학습될 수 있다.
통신 세션의 일부로서 가상 어시스턴트를 활용하는 시스템, 방법 및 비일시적 컴퓨터 판독가능 저장 매체가 개시된다. 통신 세션은 통신 애플리케이션을 사용하여 참가자 사용자들의 그룹 간에 송신되는 하나 이상의 통신들일 수 있다. 예를 들어, 통신 세션은 미국 캘리포니아주 쿠퍼티노 소재의 애플 사에 의해 입수가능한 아이메시지®와 같은 텍스트 및/또는 인스턴트 메시징 애플리케이션을 사용하는 다수의 사용자들 사이의 대화일 수 있다.
하나 이상의 참가자 사용자들은 통신 세션 동안 가상 어시스턴트를 활용하여 태스크에 대해 참가자 사용자들을 어시스트하기로 선택할 수 있다. 가상 어시스턴트는 통신 세션에 포함된 메시지를 분석하여 태스크를 식별하고 식별된 태스크를 완료하는 것을 어시스트할 수 있는 애플리케이션, 모듈, 소프트웨어 등일 수 있다. 예를 들어, 가상 어시스턴트는 의미 분석(semantic analysis)을 사용하여 텍스트를 분석하고, 용어들을 인식하고, 의도된 의미를 해석하는 캘리포니아주 쿠퍼티노 소재의 애플 사에 의해 입수가능한 시리®와 같은 애플리케이션일 수 있다.
태스크는 가상 어시스턴트가 도움을 줄 수 있는 임의의 유형의 동작일 수 있다. 예를 들어, 태스크는 모임 스케줄링, 금융 거래 수행, 예상 도착 시간 결정, 길찾기 제공, 날씨 정보 제공, 사용자에게 관련 정보의 경고 등을 포함할 수 있다.
일부 실시예들에서, 사용자는 통신 세션의 일부로서 가상 어시스턴트와 통신할 수 있다. 예를 들어, 사용자는 통신 애플리케이션을 사용하여 가상 어시스턴트로 지향된 메시지를 입력할 수 있다. 가상 어시스턴트는 입력된 메시지를 분석하고 메시지가 통신 세션의 다른 참가자들이 아닌 가상 어시스턴트로 지향되었다고 결정할 수 있다. 그 결과, 메시지는 통신 세션의 다른 참가자들에게 송신되지 않을 것이고, 가상 어시스턴트는 식별된 태스크에 대해 사용자를 어시스트할 것이다.
가상 어시스턴트는 다양한 상이한 태스크들에 대해 사용자를 어시스트할 수 있다. 예를 들어, 가상 어시스턴트는 날씨 데이터, 트래픽 데이터 등과 같은 하나 이상의 웹 서버들로부터 사용자를 위해 요청되는 데이터를 수집할 수 있다. 또한, 가상 어시스턴트는 통신 세션의 다수의 참가자 사용자들 사이의 태스크 수행을 조정할 수 있다. 예를 들어, 통신 세션의 다수의 참가자 사용자들 사이의 모임 스케줄링을 어시스트하기 위해, 가상 어시스턴트는 각각의 참가자 사용자들에 대한 일정 정보를 수집하고 모임을 위한 하나 이상의 제안 시간들을 추천할 수 있다. 대안적으로, 통신 세션의 다수의 참가자 사용자들 사이의 금융 거래 수행을 어시스트하기 위해, 가상 어시스턴트는 각각의 참가자 사용자들에 의해 이용가능하고/하거나 활용되는 금융 애플리케이션을 결정할 수 있고, 금융 거래를 수행하기 위한 금융 애플리케이션을 추천할 수 있다.
본 발명의 상기 장점과 특징 및 기타 장점과 특징들은 첨부된 도면에 도시된 특정 실시예들을 참조하여 명백해질 것이다. 이들 도면이 단지 본 발명의 예시적인 실시예들을 도시할 뿐이며, 따라서 그것의 범주를 제한하는 것으로 여겨지지 않는 것을 이해하면서, 본 명세서에서의 원리들은 첨부된 도면들의 사용을 통해 더욱 구체적이고 상세하게 기술되고 설명된다.
도 1은 본 발명에 따른 디바이스들 및 네트워크의 예시적인 구성을 도시한 도면.
도 2는 통신 세션 동안 사용자가 가상 어시스턴트를 활용하여 태스크를 수행할 수 있게 하도록 구성되는 클라이언트 디바이스의 일 실시예를 도시한 도면.
도 3은 가상 어시스턴트를 활용하여 통신 세션을 어시스트하는 클라이언트 디바이스의 방법을 도시한 도면.
도 4a 내지 도 4f는 통신 세션의 참가자를 어시스트하는 가상 어시스턴트의 예를 도시한 도면.
도 5a 내지 도 5d는 모임을 스케줄링하기 위해 통신 세션의 참가자들을 어시스트하는 가상 어시스턴트의 예를 도시한 도면.
도 6a 내지 도 6e는 금융 거래를 완료하기 위해 통신 세션의 참가자들을 어시스트하는 가상 어시스턴트의 예를 도시한 도면.
도 7a 및 도 7b는 가능한 시스템 실시예의 예들을 도시한 도면.
본 발명의 다양한 실시예들이 아래에서 상세히 논의된다. 특정 구현예들이 논의될지라도, 이것은 단지 예시 목적들을 위해 행해진다는 것이 이해되어야 한다. 관련 분야의 숙련자는 다른 컴포넌트들 및 구성들이 본 발명의 사상 및 범주로부터 벗어남이 없이 사용될 수 있다는 것을 인식할 것이다.
개시된 기술은 통신 세션의 일부로서 가상 어시스턴트를 활용하기 위한 당업계의 필요성에 관한 것이다. 통신 세션은 통신 애플리케이션을 사용하여 참가자 사용자들의 그룹 간에 송신되는 하나 이상의 통신들일 수 있다. 예를 들어, 통신 세션은 미국 캘리포니아주 쿠퍼티노 소재의 애플 사에 의해 입수가능한 아이메시지®와 같은 텍스트 및/또는 인스턴트 메시징 애플리케이션을 사용하는 다수의 사용자들 사이의 대화일 수 있다.
하나 이상의 참가자 사용자들은 통신 세션 동안 가상 어시스턴트를 활용하여 태스크에 대해 참가자 사용자들을 어시스트하기로 선택할 수 있다. 가상 어시스턴트는 통신 세션에 포함된 메시지를 분석하여 태스크를 식별하고 식별된 태스크를 완료하는 것을 어시스트할 수 있는 애플리케이션, 모듈, 소프트웨어 등일 수 있다. 예를 들어, 가상 어시스턴트는 의미 분석을 사용하여 텍스트를 분석하고, 용어들을 인식하고, 의도된 의미를 해석하는 캘리포니아주 쿠퍼티노 소재의 애플 사에 의해 입수가능한 시리®와 같은 애플리케이션일 수 있다.
태스크는 가상 어시스턴트가 도움을 줄 수 있는 임의의 유형의 동작일 수 있다. 예를 들어, 태스크는 모임 스케줄링, 금융 거래 수행, 예상 도착 시간 결정, 길찾기 제공, 날씨 정보 제공, 사용자에게 관련 정보의 경고 등을 포함할 수 있다.
일부 실시예들에서, 사용자는 통신 세션의 일부로서 가상 어시스턴트와 통신할 수 있다. 예를 들어, 사용자는 통신 애플리케이션을 사용하여 가상 어시스턴트로 지향된 메시지를 입력할 수 있다. 가상 어시스턴트는 입력된 메시지를 분석하고 메시지가 통신 세션의 다른 참가자들이 아닌 가상 어시스턴트로 지향되었다고 결정할 수 있다. 그 결과, 메시지는 통신 세션의 다른 참가자들에게 송신되지 않을 것이고, 가상 어시스턴트는 식별된 태스크에 대해 사용자를 어시스트할 것이다.
가상 어시스턴트는 다양한 상이한 태스크들에 대해 사용자를 어시스트할 수 있다. 예를 들어, 가상 어시스턴트는 날씨 데이터, 트래픽 데이터 등과 같은 하나 이상의 웹 서버들로부터 사용자를 위해 요청된 데이터를 수집할 수 있다. 또한, 가상 어시스턴트는 통신 세션의 다수의 참가자 사용자들 사이의 태스크 수행을 조정할 수 있다. 예를 들어, 통신 세션의 다수의 참가자 사용자들 사이의 모임 스케줄링을 어시스트하기 위해, 가상 어시스턴트는 각각의 참가자 사용자들에 대한 일정 정보를 수집하고 모임을 위한 하나 이상의 제안 시간들을 추천할 수 있다. 대안적으로, 통신 세션의 다수의 참가자 사용자들 사이의 금융 거래 수행을 어시스트하기 위해, 가상 어시스턴트는 각각의 참가자 사용자들에 의해 이용가능하고/하거나 활용되는 금융 애플리케이션을 결정할 수 있고, 금융 거래를 수행하기 위한 금융 애플리케이션을 추천할 수 있다.
도 1은 예시적인 시스템 구성(100)을 도시한 도면으로서, 여기서 전자 디바이스들이 콘텐츠 및 다른 데이터를 교환할 목적으로 네트워크를 통해 통신한다. 도시된 바와 같이, 다수의 컴퓨팅 디바이스들이 통신 네트워크(110)에 접속될 수 있고 통신 네트워크(110)의 사용을 통해 서로 통신하도록 구성될 수 있다. 통신 네트워크(110)는 인트라넷과 같은 근거리 통신망("LAN"), 인터넷과 같은 광역 네트워크("WAN"), 또는 이들의 임의의 조합을 포함하는 임의의 유형의 네트워크일 수 있다. 또한, 통신 네트워크(110)는 공중 네트워크, 사설 네트워크, 또는 이들의 조합일 수 있다. 통신 네트워크(110)는 또한 하나 이상의 유선 통신 링크, 하나 이상의 무선 통신 링크, 또는 이들의 임의의 조합을 포함하는, 하나 이상의 서비스 제공자들과 연관된 임의의 수의 통신 링크들을 사용하여 구현될 수 있다. 또한, 통신 네트워크(110)는 임의의 수의 프로토콜들을 사용하여 포맷되는 데이터의 송신을 지원하도록 구성될 수 있다.
다수의 컴퓨팅 디바이스들이 통신 네트워크(110)에 접속될 수 있다. 컴퓨팅 디바이스는 다른 컴퓨팅 디바이스들과 네트워크 통신할 수 있는 임의의 유형의 일반 컴퓨팅 디바이스일 수 있다. 예를 들어, 컴퓨팅 디바이스는 데스크탑 또는 워크 스테이션과 같은 개인 컴퓨팅 디바이스, 비즈니스 서버, 또는 랩탑, 스마트 폰 또는 태블릿 PC와 같은 휴대용 컴퓨팅 디바이스일 수 있다. 컴퓨팅 디바이스는 도 7a 및 도 7b의 컴퓨팅 디바이스(700)의 특징부들, 컴포넌트들 및 주변기기들 중 일부 또는 모두를 포함할 수 있다.
다른 컴퓨팅 디바이스들과의 통신을 용이하게 하기 위해, 컴퓨팅 디바이스는 또한 컴퓨팅 디바이스와 네트워크 통신하는 다른 컴퓨팅 디바이스로부터 요청, 데이터 등과 같은 통신을 수신하고, 컴퓨팅 디바이스 상에 실행중인 적절한 모듈로 통신을 전달하도록 구성된 통신 인터페이스를 포함할 수 있다. 통신 인터페이스는 또한 컴퓨팅 디바이스와 네트워크 통신하는 다른 컴퓨팅 디바이스로 통신을 전송하도록 구성될 수 있다.
시스템(100)에서, 사용자는 통신 네트워크(110)에 접속되는 클라이언트 디바이스(1151, 1152, …, 115n)들(집합적으로 "115")의 사용을 통해 다른 사용자들과 통신할 수 있다. 클라이언트 디바이스(115)들은 스마트 폰, 태블릿, 퍼스널 컴퓨터 등과 같은 임의의 유형의 컴퓨팅 디바이스일 수 있다. 클라이언트 디바이스(115)들은 클라이언트 디바이스(115i)의 사용자가 다른 클라이언트 디바이스(115)들로 메시지를 송신하고 그로부터 메시지를 수신할 수 있게 하는 통신 애플리케이션을 포함할 수 있다. 예를 들어, 통신 애플리케이션은 캘리포니아주 쿠퍼티노의 애플 사에서 입수가능한 아이메시지®와 같은 텍스트 및/또는 인스턴트 메시징 애플리케이션일 수 있다.
또한, 사용자는 클라이언트 디바이스(115)들을 사용하여 통신 네트워크(110)에 접속되는 웹 서버(1201, 1202, …, 120n)들(집합적으로 "120")과 상호작용할 수 있다. 웹 서버(120)들은 임의의 유형의 컴퓨팅 디바이스일 수 있고, 웹 데이터를 유지하고, 요청하는 클라이언트 디바이스(115)들에 웹 데이터를 제공하도록 구성될 수 있다. 웹 데이터는 요청하는 사용자에게 웹페이지, 웹사이트 등을 제시하기 위해 클라이언트 디바이스(115)들에 의해 렌더링될 수 있는 데이터일 수 있다. 웹 서버(120)들은 데스크탑 컴퓨터; 모바일 컴퓨터; 모바일 통신 디바이스(예컨대, 모바일 폰, 스마트 폰, 태블릿 등); 스마트 TV; 셋톱 박스; 및/또는 임의의 다른 네트워크 인에이블형 컴퓨팅 디바이스와 같은 다양한 상이한 유형의 클라이언트 디바이스(115)들로부터의 접속을 지원할 수 있다.
시스템(100)은 또한 콘텐츠 관리 시스템(105)을 포함할 수 있다. 콘텐츠 관리 시스템(105)은 다수의 사용자 계정들에 대한 콘텐츠 아이템들을 관리하도록 구성되는 하나 이상의 컴퓨팅 디바이스들을 포함할 수 있다. 콘텐츠 아이템은 애플리케이션, 오디오 파일, 텍스트 파일, 비디오 파일 등과 같은 임의의 유형의 디지털 에셋을 포함할 수 있다.
콘텐츠 관리 시스템(105)은 데스크탑 컴퓨터; 모바일 컴퓨터; 모바일 통신 디바이스(예컨대, 모바일 폰, 스마트 폰, 태블릿 등); 스마트 TV; 셋톱 박스; 및/또는 임의의 다른 네트워크 인에이블형 컴퓨팅 디바이스와 같은 다양한 상이한 유형의 클라이언트 디바이스(115)들로부터의 접속을 지원할 수 있다. 클라이언트 디바이스(115)들은 다양한 유형, 성능, 운영 시스템 등의 것일 수 있다. 또한, 콘텐츠 관리 시스템(105)은 동시에 다수의 클라이언트 디바이스(115)들로부터의 접속을 수용하고 이들과 상호작용할 수 있다.
사용자는 클라이언트 디바이스(115i) 상에 설치되는 클라이언트측 애플리케이션을 통해 콘텐츠 관리 시스템(105)과 상호작용할 수 있다. 일부 실시예들에서, 클라이언트측 애플리케이션은 콘텐츠 관리 시스템 특정 컴포넌트를 포함할 수 있다. 예를 들어, 컴포넌트는 독립형 애플리케이션, 하나 이상의 애플리케이션 플러그인들 및/또는 브라우저 확장일 수 있다. 그러나, 사용자는 또한 클라이언트 디바이스(115i) 상에 상주하고 콘텐츠 관리 시스템(105)과 통신하도록 구성되는 웹 브라우저와 같은 제3자 애플리케이션을 통해 콘텐츠 관리 시스템(105)과 상호작용할 수 있다. 어느 경우이든, 클라이언트측 애플리케이션은 사용자가 콘텐츠 관리 시스템(105)과 상호작용하게 하는 사용자 인터페이스(UI)를 제시할 수 있다. 예를 들어, 사용자는 파일 시스템과 통합되는 클라이언트측 애플리케이션을 통해, 또는 웹 브라우저 애플리케이션을 사용하여 디스플레이되는 웹페이지를 통해 콘텐츠 관리 시스템(105)과 상호작용할 수 있다.
콘텐츠 관리 시스템(105)은 다수의 사용자 계정에 대한 콘텐츠 아이템들 및 데이터를 관리하도록 구성될 수 있다. 예를 들어, 콘텐츠 관리 시스템(105)은 사용자들이 콘텐츠 아이템들, 일정 데이터, 연락처 데이터 등을 구매, 저장 및 액세스하게 허용할 수 있다. 또한, 콘텐츠 관리 시스템(105)은 사용자가 다수의 클라이언트 디바이스(115)들로부터 콘텐츠 아이템들, 일정 데이터, 연락처 데이터 등과 같은 저장된 데이터에 액세스하는 것을 가능하게 한다. 콘텐츠 아이템에 액세스하는 것은 콘텐츠 아이템을 기술하는 메타 데이터를 수신하고, 콘텐츠 관리 시스템(105)으로부터 콘텐츠 아이템을 스트리밍하고/하거나 클라이언트 디바이스(115)들 중 하나에 콘텐츠 아이템을 다운로드하는 것을 포함할 수 있다.
다양한 콘텐츠 관리 서비스들을 용이하게 하기 위해, 사용자는 콘텐츠 관리 시스템(105)에 대한 사용자 계정을 생성할 수 있다. 생성되는 각각의 사용자 계정에 대한 계정 정보는 사용자 계정 데이터베이스(150)에 유지될 수 있다. 사용자 계정 데이터베이스(150)는 사용자 계정, 개인 정보, 사용자 이름, 패스워드, 이메일 주소, 집 주소, 신용 카드 정보, 뱅킹 정보, 일정 데이터, 연락처 데이터 등을 식별하는 고유한 계정 식별자를 포함하는, 각각의 사용자 계정에 대한 프로파일 정보를 저장할 수 있다. 사용자 계정 데이터베이스(150)는 또한 콘텐츠 저장 위치들, 보안 설정들, 개인 구성 설정들, 사용자 계정에 액세스하도록 권한부여된 클라이언트 디바이스들 등과 같은 계정 관리 정보를 포함할 수 있다.
사용자 계정은 디지털 데이터, 문서들, 텍스트 파일들, 오디오 파일들, 비디오 파일들 등과 같은 콘텐츠 아이템들을 구매, 관리 및 저장하는데 사용될 수 있다. 예를 들어, 콘텐츠 관리 시스템(105)은 사용자들이 다양한 콘텐츠 아이템들을 구매할 수 있는 온라인 콘텐츠 리테일러를 제공할 수 있다. 또한, 일부 실시예들에서, 사용자는 클라이언트 디바이스(115)들 중 하나로부터의 콘텐츠 아이템들을 콘텐츠 관리 시스템(105)으로 업로드할 수 있다. 구매 및 업로드되는 콘텐츠 아이템들은 사용자의 계정에 할당될 수 있고 이어서, 클라이언트 디바이스(115)들 중 임의의 클라이언트 디바이스의 사용자에 의해 액세스될 수 있다. 예를 들어, 사용자 계정에 할당된 각각의 콘텐츠 아이템을 식별하는 콘텐츠 아이템 식별자는 사용자 계정 데이터베이스(150)에 저장되고 대응되는 사용자 계정과 연관될 수 있다. 콘텐츠 아이템 식별자는 콘텐츠 아이템뿐만 아니라 콘텐츠 아이템의 위치를 식별하는데 사용될 수 있다.
콘텐츠 아이템들은 콘텐츠 스토리지(160)에 저장될 수 있다. 콘텐츠 스토리지(160)는 저장 디바이스, 다수의 저장 디바이스들 또는 서버일 수 있다. 대안적으로, 콘텐츠 스토리지(160)는 하나 이상의 통신 네트워크들을 통해 액세스가능한 클라우드 스토리지 제공자 또는 네트워크 스토리지일 수 있다. 콘텐츠 관리 시스템(105)은 콘텐츠 관리 시스템(105)에 의해 저장되는 콘텐츠 아이템들의 위치가 클라이언트 디바이스(115)들에 알려지지 않도록, 클라이언트 디바이스(115)들로부터의 콘텐츠 아이템들의 저장에 관한 복잡성 및 세부 사항을 숨길 수 있다. 콘텐츠 관리 시스템(105)은 SAN(network accessible storage) 디바이스, RAID(redundant array of inexpensive disks) 등에 콘텐츠 아이템들을 저장할 수 있다. 콘텐츠 스토리지(160)는 FAT, FAT32, NTFS, EXT2, EXT3, EXT4, ReiserFS, BTRFS 등과 같은 하나 이상의 파티션 유형들을 사용하여 콘텐츠 아이템들을 저장할 수 있다.
콘텐츠 스토리지(160)는 또한 콘텐츠 아이템들, 콘텐츠 아이템 유형들 및 다양한 사용자 계정들에 대한 콘텐츠 아이템들의 관계를 기술하는 메타 데이터를 저장할 수 있다. 콘텐츠 아이템의 메타 데이터는 콘텐츠 아이템의 일부로서 저장되거나 개별적으로 저장될 수 있다. 일 변형예에서, 콘텐츠 스토리지(160)에 저장된 각각의 콘텐츠 아이템은 전 시스템에 걸친 고유한 식별자를 할당받을 수 있다.
콘텐츠 관리 시스템(105)은 각각의 사용자 계정 및 사용자 계정들에 할당된 콘텐츠 아이템들을 관리하고 액세스하도록 구성되는 콘텐츠 관리 모듈(125)을 포함할 수 있다. 예를 들어, 콘텐츠 관리 모듈(125)은 콘텐츠 아이템들에 대한 특권을 조정하고, 그렇지 않으면 콘텐츠 아이템들을 관리하기 위해 사용자 계정 데이터베이스(150) 및 콘텐츠 스토리지(160)와 통신하도록 구성될 수 있다.
사용자가 클라이언트 디바이스(115)들 중 하나로부터 자신의 사용자 계정에 로그인하면, 콘텐츠 관리 모듈(125)은 사용자 계정과 연관되는 계정 정보에 액세스하여 사용자 계정에 할당된 콘텐츠 아이템들은 물론, 콘텐츠 아이템들의 프리젠테이션을 지시하는 계정 구성 데이터를 식별할 수 있다. 이어서, 콘텐츠 관리 모듈(125)은 계정 구성 데이터에 따라 콘텐츠 아이템들을 사용자에게 제시하고/하거나 제공할 수 있다. 예를 들어, 콘텐츠 관리 모듈(125)은 사용자 계정에 액세스하여 사용자 계정에 할당된 콘텐츠 아이템 식별자들을 식별할 수 있다. 이어서, 콘텐츠 아이템 식별자는 사용자 계정에 할당된 콘텐츠 아이템들을 식별하고 그 위치를 찾는 데 사용될 수 있으며, 이는 계정 구성 데이터에 따라 제시될 수 있다.
콘텐츠 아이템들을 제시하는 것은 사용자 계정에 액세스하는데 사용되었던 클라이언트 디바이스(115i)에게 콘텐츠 아이템들을 기술하는 메타 데이터를 송신하는 것을 포함할 수 있다. 이어서 클라이언트 디바이스(115i)는 수신된 메타 데이터를 사용하여 사용자 계정이 액세스할 수 있는 콘텐츠 아이템들을 제시할 수 있다. 예를 들어, 클라이언트 디바이스(115i)는 사용자 계정에 이용가능한 콘텐츠 아이템들을 식별하는 정보를 콘텐츠 아이템 라이브러리에 제시할 수 있다. 이는 콘텐츠 아이템들의 제목, 앨범이나 책 표지와 같은 이미지들, 콘텐츠 아이템에 대한 설명 등을 제시하는 것을 포함할 수 있다.
도 2는 통신 세션 동안 사용자가 가상 어시스턴트를 활용하여 태스크를 수행할 수 있게 하도록 구성되는 클라이언트 디바이스(115i)의 일 실시예를 도시한다. 도 2는 도 1에 도시된 시스템의 관점에서 설명된다. 도시된 바와 같이, 클라이언트 디바이스(105i)는 통신 애플리케이션(205)을 포함한다. 통신 애플리케이션(205)은 사용자가 하나 이상의 다른 클라이언트 디바이스(115)들과 데이터 메시지들을 송수신할 수 있게 하도록 구성되는 임의의 유형의 애플리케이션일 수 있다. 데이터 메시지는 텍스트 데이터, 이미지 데이터, 음성 데이터 등과 같이 하나의 컴퓨팅 디바이스로부터 다른 컴퓨팅 디바이스로 송신될 수 있는 임의의 유형의 데이터일 수 있다. 일부 실시예들에서, 통신 애플리케이션(205)은 캘리포니아주 쿠퍼티노의 애플 사에서 입수가능한 아이메시지®와 같은 텍스트 및/또는 인스턴트 메시징 애플리케이션일 수 있다.
클라이언트 디바이스(115i)의 사용자는 통신 애플리케이션(205)을 사용하여 사용자들의 하나 이상의 그룹들과 통신 세션을 수행할 수 있다. 통신 세션은 사용자들의 그룹 간에 송신되는 메시지들의 그룹일 수 있다. 예를 들어, 통신 세션은 두 명 이상의 사용자들의 그룹 사이의 인스턴트 메시징 대화일 수 있다.
통신 애플리케이션(205)은 사용자가 통신 세션을 수행할 수 있게 하는 메시징 인터페이스를 사용자에게 제공할 수 있다. 예를 들어, 메시징 인터페이스는 사용자가 하나 이상의 참가자 사용자들을 선택하고, 참가자 사용자들에게 송신될 메시지를 입력함으로써 새로운 통신 세션을 생성할 수 있게 할 수 있다. 또한, 메시징 인터페이스는 사용자가 기존의 통신 세션을 보고, 기존의 통신 세션의 일부로서 새로운 메시지를 입력하고 송신할 수 있게 할 수 있다.
클라이언트 디바이스(115i)는 또한 통신 세션 동안 태스크에 대해 사용자를 어시스트하도록 구성되는 가상 어시스턴트(210)를 포함할 수 있다. 가상 어시스턴트(210)는 통신 세션에 포함된 메시지를 분석하여 태스크를 식별하고, 사용자가 식별된 태스크를 완료하게 도움을 제공할 수 있는 애플리케이션, 모듈, 소프트웨어 등일 수 있다. 예를 들어, 가상 어시스턴트(210)는 의미 분석을 사용하여 텍스트를 분석하고, 용어들을 인식하고, 의도된 의미를 해석하는 캘리포니아주 쿠퍼티노 소재의 애플 사에 의해 입수가능한 시리®와 같은 애플리케이션일 수 있다.
태스크는 가상 어시스턴트(210)가 사용자를 어시스트할 수 있는 임의의 유형의 기능, 동작 등일 수 있다. 예를 들어, 태스크는 현재 시간 검색, 지정된 목적지에 대한 길찾기 검색, 스포츠 스코어 검색, 날씨 정보 검색, 영화 시간 검색 등과 같은 정보 검색일 수 있다. 또한 태스크는 모임 스케줄링, 금융 거래 수행, 티켓 구매 등과 같은 거래의 조정 및 실행일 수 있다.
클라이언트 디바이스(105i)는 사용자가 하나 이상의 통신 세션들과 관련하여 가상 어시스턴트(210)를 활용하기로 선택할 수 있게 할 수 있다. 일부 실시예들에서, 통신 애플리케이션(205)은 사용자가 통신 세션의 참가자로서 가상 어시스턴트(210)를 추가함으로써 가상 어시스턴트(210)를 활용하기로 선택할 수 있게 하도록 구성될 수 있다. 예를 들어, 사용자는 가상 어시스턴트(210)와 연관된 닉네임을 참가자로서 통신 세션에 추가할 수 있다. 이에 응답하여, 통신 애플리케이션(205)은 가상 어시스턴트(210)와 통신하여 가상 어시스턴트(210)를 활용하여 통신 세션을 어시스트할 수 있다.
또한, 일부 실시예들에서, 통신 애플리케이션(205)은 클라이언트 디바이스(115i)의 사용자가 가상 어시스턴트(205)를 활용하기로 선택했다고 표시하는 통지 메시지를 통신 세션의 다른 참가자들에게 송신할 수 있다. 예를 들어, 통신 애플리케이션(205)은 클라이언트 디바이스(115i)의 사용자가 가상 어시스턴트(205)를 활용하고 있다고 표시하는 메시지를 통신 세션의 일부로서 송신할 수 있다. 다른 예로서, 가상 어시스턴트(210)와 연관된 닉네임은 통신 세션의 구성원으로서 제시될 수 있으며, 이에 의해 통신 세션의 적어도 하나의 참가자가 가상 어시스턴트를 활용하고 있다고 표시할 수 있다. 일부 실시예들에서, 다른 참가자들은 그들이 통신 세션과 관련하여 가상 어시스턴트를 활용하기를 원하는지 여부에 관해 촉구될 수 있다.
통신 세션에 대해 사용자를 어시스트하기 위해, 가상 어시스턴트(210)는 통신 세션에 포함된 메시지들을 분석하여 태스크를 식별할 수 있다. 예를 들어, 가상 어시스턴트(210)는 의미 분석을 사용하여 용어들, 용어들의 세트 등을 인식하고, 사용자가 도움을 필요로 할 수 있는 하나 이상의 태스크를 식별하기 위해 용어들의 의도된 의미를 해석할 수 있다.
가상 어시스턴트(210)는 사용자를 가상 어시스턴트(210)가 어시스트할 수 있는 태스크를 식별하기 위해 당업계에 공지된 의미 분석의 임의의 유형 또는 기술들을 사용할 수 있다. 예를 들어, 일부 실시예들에서, 의미 분석은 텍스트를 파싱된 텍스트로 번역하기 위한 자연 언어 프로세싱(예컨대, 음성 태깅, 명사구 청킹, 의존성 및 구성 파싱 등)의 사용을 포함할 수 있다. 이어서, 가상 어시스턴트(210)는 파싱된 텍스트를 분석하여 태스크를 식별할 수 있다. 예를 들어, 가상 어시스턴트(210)는 질문 및 의도 분석을 사용하여 텍스트로부터 사용자 명령들 및/또는 동작들을 검출할 수 있다(예컨대, 모임 스케줄링, 나의 알람 설정 등). 이어서, 가상 어시스턴트(210)는 결과적인 명령들 및/또는 동작들을 분석하여, 이것들이 사용자를 가상 어시스턴트가 어시스트할 수 있는 명령들 및/또는 동작들인지 여부를 결정할 수 있다. 예를 들어, 가상 어시스턴트(210)는 태스크 및/또는 동작들을 사용자를 가상 어시스턴트(210)가 어시스트할 수 있는 공지의 명령들 및/또는 동작들의 리스트와 비교할 수 있다. 가상 어시스턴트에 의해 가상 어시스턴트(210)가 사용자를 보조할 수 있는 명령 및/또는 동작으로서 식별된 임의의 명령들 및/또는 동작들은 가상 어시스턴트(210)에 의해 태스크로서 식별될 수 있다.
일부 실시예들에서, 가상 어시스턴트(210)는 통신 세션의 참가자 사용자들 간에 송신되는 메시지들을 분석하여 태스크를 식별할 수 있다. 이것은 통신 세션의 일부로서 다른 참가자들에게 송신될 클라이언트 디바이스(115i)의 사용자에 의해 입력된 메시지는 물론, 통신 세션의 일부로서 다른 사용자들로부터 수신된 메시지를 포함할 수 있다.
또한, 일부 실시예들에서, 가상 어시스턴트(210)는 클라이언트 디바이스(115i)의 사용자에 의해 제공된 메시지가 통신 세션의 다른 참가자들을 위해 의도되었는지, 또는 가상 어시스턴트를 위해 의도되었는지를 결정할 수 있다. 사용자는 통신 애플리케이션(205)을 사용하여 가상 어시스턴트(210)를 위해 의도된 메시지, 예컨대 가상 어시스턴트가 사용자에게 특정 태스크를 어시스트하라는 요청 또는 명령을 입력할 수 있다. 예를 들어, 사용자는 "우리의 모임 스케줄링을 도와줘"와 같은 요청을 입력할 수 있고, 가상 어시스턴트는 메시지가 가상 어시스턴트(210)를 위해 의도되었다고 결정할 수 있다. 대안적으로, 일부 실시예들에서, 사용자는 개인 어시스턴트를 위한 닉네임을 사용함으로써 가상 어시스턴트를 위해 의도된 메시지들을 지목(address)할 수 있다. 예를 들어, 사용자는 "어시스턴트, 우리의 모임 스케줄링을 도와줘"와 같은 메시지를 입력할 수 있다. 가상 어시스턴트(210)는 가상 어시스턴트(210)를 지목하는 닉네임의 사용에 기초하여, 메시지가 가상 어시스턴트를 위해 의도된 것이라는 것을 결정할 수 있다.
일부 실시예들에서, 가상 어시스턴트(210)에 의해 가상 어시스턴트(210)를 위해 의도되었다고 결정된 메시지들은 통신 세션의 다른 참가자 사용자들에게 송신되지 않을 것이다. 마찬가지로, 가상 어시스턴트(210)에 의해 제공된 응답들은 클라이언트 디바이스(115i) 상에 통신 세션의 일부로서 제시되는 반면, 통신 세션의 다른 참가자 사용자들에게 제시되지 않을 수 있다. 이러한 방식으로, 클라이언트 디바이스(115i)의 사용자는 특정 태스크를 수행하기 위해 가상 어시스턴트(210)와 개별적 대화를 가질 수 있다.
태스크에 대해 사용자를 어시스트하기 위해, 가상 어시스턴트(210)는 하나 이상의 컴퓨팅 디바이스들과 통신하여 데이터를 수집하고 요청된 동작들을 수행할 수 있다. 예를 들어, 가상 어시스턴트(210)는 메모리에 클라이언트 디바이스(115i)에 의해 유지되는 데이터 및/또는 일정 데이터, 연락처 데이터, 금융 정보 등과 같은 클라이언트 디바이스(115i) 상의 다른 애플리케이션들로부터 데이터를 수집할 수 있다. 또한, 가상 어시스턴트(210)는 GPS(Global Positioning System) 컴포넌트로부터의 지리적 좌표 데이터, 온도 데이터, 음성 데이터 등과 같이, 클라이언트 디바이스(115i)의 하나 이상의 컴포넌트들로부터 데이터를 수집할 수 있다. 가상 어시스턴트(210)는 새로운 일정 엔트리의 생성, 연락처 정보의 수정 등과 같이 데이터를 추가로 편집, 수정 또는 삭제할 수 있다.
가상 어시스턴트(210)는 또한 클라이언트 디바이스(115i)와의 네트워크 통신에 있는 하나 이상의 컴퓨팅 디바이스들로부터 데이터를 수집할 수 있다. 예를 들어, 가상 어시스턴트(210)는 데이터를 요청하고 수신하기 위해 하나 이상의 웹 서버(120)들과 통신할 수 있다. 예를 들어, 가상 어시스턴트(210)는 웹 서버(120)들과 통신하여 스포츠 스코어, 영화 쇼 시간, 운전 길찾기 등을 수집할 수 있다. 또한, 가상 어시스턴트(210)는 영화 티켓 구매, 사용자 계정 로그인, 지불 정보 제공 등과 같은 요청된 동작들을 수행할 수 있다.
또한, 가상 어시스턴트(210)는 클라이언트 디바이스(115)들로부터 데이터를 또한 수집할 수 있다. 예를 들어, 사용자가 통신 세션의 참가자의 예상 도착 시간을 결정하는 것을 어시스트하기 위해, 가상 어시스턴트(210)는 참가자 사용자의 클라이언트 디바이스(115j)와 통신하여, 사용자의 지리적 위치 데이터를 수집할 수 있으며, 이는 이어서 예상 도착 시간을 계산하기 위해 사용될 수 있다. 일부 실시예들에서, 가상 어시스턴트(210)는 참가자 클라이언트 디바이스(115j)로부터 데이터를 수신하기 전에 통신 세션의 참가자로부터 승인을 수신하도록 요구될 수 있다. 예를 들어, 가상 어시스턴트(210)는 클라이언트 디바이스(115j)에 통신 세션의 일부로서 특정 데이터를 요청하는 메시지를 송신할 수 있고, 수신하는 참가자는 요청을 승인하거나 거부할 것 중 하나를 선택할 수 있다.
일부 실시예들에서, 가상 어시스턴트(210)는 콘텐츠 관리 시스템(105)으로부터 데이터를 수집할 수 있다. 예를 들어, 가상 어시스턴트(210)는 콘텐츠 관리 시스템(210)에 의해 유지되는 사용자 계정들로부터 데이터를 수집할 수 있다. 이것은 통신 세션의 하나 이상의 참가자들에 대한 인구통계 데이터, 연락처 정보, 각각의 사용자에 의해 활용되는 애플리케이션 등과 같은 각각의 사용자에게 할당된 콘텐츠 아이템들을 포함할 수 있다. 일부 실시예들에서, 가상 어시스턴트(210)는 참가자의 사용자 계정으로부터 데이터에 액세스할 수 있게 되기 전에, 통신 세션의 참가자로부터 승인을 수신하도록 요구될 수 있다. 예를 들어, 가상 어시스턴트(210)는 통신 세션의 일부로서 참가자의 사용자 계정에 액세스하기 위한 승인을 요청하는 메시지를 클라이언트 디바이스(115j)에 송신할 수 있고, 수신하는 참가자는 요청을 승인하거나 거부할 것 중 하나를 선택할 수 있다.
대안적으로, 참가자는 통신 세션과 관련하여 가상 어시스턴트를 활용하기로 선택함으로써 가상 어시스턴트(210)가 자신의 사용자 계정에 액세스하도록 권한부여할 수 있다. 따라서, 가상 어시스턴트(210)는 가상 어시스턴트(210)를 활용하기로 선택했던 통신 세션의 각각의 참가자의 사용자 계정에 액세스하도록 자동적으로 권한부여될 수 있다. 가상 어시스턴트(210)는 개인 어시스턴트(210)를 활용하기로 선택하지 않았던 임의의 참가자의 사용자 계정에 액세스하기 위한 승인을 요청하는 메시지를 송신할 수 있다.
일부 실시예들에서, 가상 어시스턴트(210)는 통신 세션의 참가자들로부터 직접적으로 데이터를 수집할 수 있다. 예를 들어, 가상 어시스턴트(210)는 사용자들로부터 피드백을 수집하기 위해 통신 세션의 일부로서 투표하기를 제시할 수 있다. 이것은 잠재적 레스토랑들, 모임 시간들 등과 같은 다수의 옵션들을 사용자들에게 제시하는 것을 포함할 수 있다. 투표하기는 각각의 참가자로 하여금 자신의 선택을 입력할 수 있게 하며, 가상 어시스턴트(210)는 제공되는 선택들에 기초하여 시간, 레스토랑 등을 선택할 수 있다.
일부 실시예들에서, 투표하기의 일부로서 사용자들에게 제시되는 옵션들은 가상 어시스턴트(210)에 의해 사용자들로부터 수집된 데이터에 기초될 수 있다. 예를 들어, 레스토랑을 선택하는 태스크를 돕기 위해 가상 어시스턴트는 각각의 참가자로부터 위치 정보를 수집하고, 참가자들의 근처 또는 등거리에 있는 레스토랑들을 선택할 수 있다. 이어서, 선택된 레스토랑들은 투표하기를 통해 사용자들에게 제시될 수 있다.
다른 예로서, 사용자들이 모임을 스케줄링하는 것을 어시스트하기 위해, 가상 어시스턴트(210)는 각각의 사용자로부터 일정 정보를 수집하여, 참가자들에게 가장 잘 맞는 후보 시간들의 세트를 식별할 수 있다. 가상 어시스턴트(210)는 통신 세션의 일부로서 후보 시간들을 사용자들에게 제시할 수 있고, 사용자들이 피드백을 제공하게 허용할 수 있다.
일부 실시예들에서, 가상 어시스턴트(210)는 사용자들이 피드백을 제공하는 동안 후보 시간들을 일시적으로 보류할 수 있다. 일시적인 보류는 가상 어시스턴트(210)가 모임 시간을 확정할 수 있을 때까지 후보 시간들을 선택된 것으로, 또는 잠정적으로 선택된 것으로 표시할 것이다. 가상 어시스턴트(210)가 모임 시간을 확정하면, 선택되지 않은 후보 시간들은 더 이상 보류되지 않을 것이고, 선택된 후보 시간이 모임을 위해 스케줄링될 것이다.
다른 예로서, 사용자가 하나 이상의 다른 사용자들과 금융 거래를 수행하는 것을 어시스트하기 위해, 가상 어시스턴트(210)는 각각의 사용자가 이용가능한 지불 방법들을 표시하는 데이터를 수집하고, 각각의 사용자가 이용가능한 후보 지불 방법들의 세트를 선택할 수 있다. 예를 들어, 지불 방법은 사용자가 한 당사자로부터 다른 당사자로 돈을 이체할 수 있게 하는 애플리케이션일 수 있다. 가상 어시스턴트(210)는 각각의 사용자의 클라이언트 디바이스(115) 상에 어떤 지불 방법들이 설치되어 있는지를 결정할 수 있고, 이어서 사용자가 선택할 수 있는 후보 지불 방법들의 세트를 제시할 수 있다.
도 3은 가상 어시스턴트(120)를 활용하여 통신 세션을 어시스트하는 클라이언트 디바이스(115i)의 방법을 도시한다. 도 3에 도시된 방법은, 도 1 및 도 2에 도시된 시스템들의 관점에서 설명된다. 특정 단계들이 도 3에 도시되어 있지만, 다른 실시예들에서, 방법은 더 많거나 적은 단계들을 가질 수 있다. 또한, 단계들이 수행되는 순서는 단지 하나의 가능한 실시예일 뿐 제한하기 위한 의미는 아니다. 방법은 동시에 수행되는 하나 이상의 단계들을 포함하고/하거나 도 3에 도시된 것보다 더 많거나 적은 단계들을 포함하며, 다양한 상이한 순서들로 수행될 수 있다.
블록(305)에서, 통신 애플리케이션(205)은 클라이언트 디바이스(115i)의 사용자가 가상 어시스턴트(210)를 활용하여 특정 통신 세션과 관련된 태스크를 어시스트하기를 원한다고 표시하는 입력을 수신한다. 예를 들어, 사용자는 통신 세션에 대한 참가자로서 가상 어시스턴트(210)와 연관된 닉네임을 추가했을 수 있다. 대안적으로, 사용자는 사용자가 가상 어시스턴트(210)를 활용하기를 원한다고 표시하는 사용자 인터페이스 요소를 선택했을 수 있다. 다른 예에서, 사용자는 통신 세션에서 가상 어시스턴트(210)를 직접 어드레싱함으로써 가상 어시스턴트(210)를 활용하기로 선택할 수 있다. 예를 들어, 사용자는 가상 어시스턴트(210)와 연관된 닉네임으로 시작하는 메시지를 입력함으로써, 가상 어시스턴트(210)를 통신 세션에 자동으로 추가할 수 있다. 다른 예들에서, 통신 세션의 임의의 다른 참가자는 가상 어시스턴트(210)를 포함할지 여부를 개별적으로 확인 및/또는 동의할 수 있다.
블록(310)에서, 통신 애플리케이션(205)은 가상 어시스턴트가 활용되고 있는 것을 다른 참가자에게 통지할 수 있다. 예를 들어, 개인 어시스턴트의 닉네임이 통신 세션의 구성원으로서 제시될 수 있다. 대안적으로, 통신 애플리케이션(205)은 통신 세션의 일부로서, 가상 어시스턴트(210)가 활용되고 있다고 표시하는 메시지를 다른 참가자들에게 송신할 수 있다. 일부 실시예들에서, 메시지는 다른 참가자들도 역시 가상 어시스턴트를 활용하기로 선택하도록 촉구할 수 있다.
블록(315)에서, 통신 애플리케이션(205)은 통신 세션에 포함될 메시지를 수신한다. 예를 들어, 클라이언트 디바이스(115i)의 사용자는 통신 애플리케이션을 사용하여 메시지를 입력할 수 있다.
블록(320)에서, 가상 어시스턴트(210)는 메시지가 가상 어시스턴트(210)를 위해 의도된 것인지의 여부를 결정한다. 예를 들어, 가상 어시스턴트(210)는 의미 분석을 사용하여 메시지를 분석하고, 메시지가 가상 어시스턴트(210)를 위해 의도된 것인지, 또는 대안적으로, 통신 세션의 다른 참가자들을 위해 의도된 것인지 여부를 결정할 수 있다.
블록(320)에서, 가상 어시스턴트(210)가 메시지는 가상 어시스턴트(210)를 위해 의도되었다고 결정하면, 방법은 블록(325)으로 진행한다. 블록(325)에서, 가상 어시스턴트(210)는 요청되는 태스크를 식별하고 이에 대해 사용자를 어시스트한다. 메시지는 가상 어시스턴트(210)를 위해 의도되었기 때문에 통신 세션의 다른 수신자들에게 송신되지 않을 수 있다.
대안적으로, 블록(320)에서, 가상 어시스턴트(210)가 메시지는 가상 어시스턴트(210)를 위해 의도되지 않았다고 결정하면(즉, 메시지가 통신 세션의 다른 수신자들을 위해 의도되었음), 방법은 블록(330)으로 진행한다. 블록(220)에서, 통신 애플리케이션(205)은 통신 세션의 일부로서, 통신 세션의 다른 참가자들에게 메시지를 송신한다.
가상 어시스턴트(210)가 메시지는 가상 어시스턴트(210)를 위해 의도되지 않았다고 결정하면, 블록(335)에서, 가상 어시스턴트(210)는 가상 어시스턴트(210)가 어시스트할 수 있는 태스크가 있는지를 결정한다. 예를 들어, 가상 어시스턴트(210)는 의미 분석을 사용하여 통신 세션에 포함된 하나 이상의 메시지들을 분석하여 가상 어시스턴트(210)가 어시스트할 수 있는 태스크가 있는지 여부를 결정할 수 있다. 블록(335)에서, 가상 어시스턴트가 태스크를 식별하면, 방법은 블록(340)으로 진행하고 여기서 가상 어시스턴트(210)는 태스크에 대해 사용자를 어시스트한다.
도 4a 내지 도 4f는 통신 세션의 참가자를 어시스트하는 가상 어시스턴트의 예를 도시한다. 도 4a는 다수의 참가자들 간에 통신 세션(405)을 수행하는데 사용되는 클라이언트 디바이스(400)를 도시한다. 도시된 바와 같이, 통신 세션(405)은 클라이언트 디바이스(405)의 사용자로부터 메시지를 수신할 통신 세션(405)의 참가자들을 식별하는 수신자 리스트(410)를 포함한다. 따라서, 통신 세션(405)에는 3명의 참가자: 클라이언트 디바이스(400)의 사용자, 브렛(Brett) 그리고 조엘(Joel)이 있다. 참가자들은 점심을 먹을 곳을 결정하기 위해 통신 세션(405)을 사용하고 있다.
도 4b는 가상 어시스턴트(415)가 수신자 리스트(410)에 포함되어 있는 것을 도시한 것으로, 클라이언트 디바이스(400)의 사용자가 통신 세션(405)과 관련하여 가상 어시스턴트를 활용하기로 선택했다고 표시한다. 도시된 바와 같이, 클라이언트 디바이스(400)의 사용자는 "너희들은 여기 언제까지 오지?"라는 메시지를 입력했다.
도 4c는 가상 어시스턴트(415)가 통신 세션(405)의 일부로서 메시지를 제시한 것을 도시한 것으로서, 가상 어시스턴트가 태스크를 식별했고, 식별된 태스크에 대해 사용자를 어시스트하고 있다고 표시한다. 이 경우, 태스크는 통신 세션(405)의 다른 참가자들이 언제 점심을 위해 레스토랑에 도착할 것인지를 결정하는 것이다. 일부 실시예들에서, 가상 어시스턴트(415)로부터의 메시지는 통신 세션(405)의 다른 참가자들의 클라이언트 디바이스들 상이 아닌, 클라이언트 디바이스(400) 상에만 제시될 수 있다. 대안적으로, 일부 실시예들에서, 통신 세션(405)의 다른 참가자들 중 하나 이상의 클라이언트 디바이스 상에 제시될 수 있다.
도 4d는 가상 어시스턴트(415)가 사용자의 위치 정보를 액세스하기 위해 권한부여를 요청하고 있음을 나타낸다. 이 메시지는 통신 세션의 참가자들 각각에게 제시될 수 있다. 사용자가 권한부여 요청을 거절하기로 선택하면, 가상 어시스턴트는 사용자의 위치 정보에 액세스할 수 없을 것이다. 사용자가 사용자의 위치 정보에 액세스하도록 개인 어시스턴트를 권한부여하기로 선택하면, 가상 어시스턴트(415)는 위치 정보를 요청하고 수신할 수 있을 것이다. 예를 들어, 가상 어시스턴트는 사용자들 클라이언트 디바이스로부터 위치 정보를 요청할 수 있다. 대안적으로, 가상 어시스턴트(415)는 도 1의 콘텐츠 관리 시스템(105)과 같은, 사용자들에 대한 사용자 계정을 유지하는 콘텐츠 관리 시스템으로부터 위치 정보를 수집할 수 있다.
도 4e는 다른 참가자들이 언제 레스토랑에 도착할 것인지를 결정하는 사용자의 태스크를 완료하는 메시지를 가상 어시스턴트(415)가 통신 세션 내에 입력한 것을 도시한다. 가상 어시스턴트(415)로부터의 메시지는 통신 세션(405)의 일부로서 클라이언트 디바이스(400)의 사용자에게만 제시될 수 있다. 대안적으로, 가상 어시스턴트(415)로부터의 메시지는 통신 세션(405)의 다른 참가자들 중 하나 이상의 클라이언트 디바이스 상에 제시될 수 있다.
도 4f는 가상 어시스턴트(415)가 통신 세션의 다른 참가자들의 예상 도착 시간을 사용자에게 제공하는 다른 실시예를 도시한다. 도시된 바와 같이, 맵 인터페이스가 통신 세션의 일부로서 제시되고, 다른 참가자들의 위치가 맵 인터페이스 상에 제시된다.
도 5a 내지 도 5d는 모임을 스케줄링하기 위해 통신 세션의 참가자를 어시스트하는 가상 어시스턴트의 예를 도시한다. 도 5a에 도시된 바와 같이, 클라이언트 디바이스(500)의 사용자는 두 명의 다른 참가자들과 통신 세션(505)에 참가하고 있다. 통신 세션(505)의 참가자들은 함께 만나 시간을 보낼 것을 논의하고 있다. 참가자 리스트(510)에 의해 도시된 바와 같이, 가상 어시스턴트는 통신 세션(505)과 관련하여 활용되고 있지 않다.
도 5b는 클라이언트 디바이스(500)의 사용자에 의해 입력되고 가상 어시스턴트(515)로 어드레싱되는 메시지를 도시한다. 메시지는 또한 통신 세션(505)의 각각의 참가자가 점심을 위해 여유가 되는 시간을 결정하는 태스크를 식별한다. 이러한 메시지는 사용자가 가상 어시스턴트를 활용하는 것은 물론, 특정 태스크를 제공하기를 원하는 것임을 표시할 수 있다.
도 5c는 가상 어시스턴트(515)가 통신 세션(505)의 참가자 리스트(510)에 추가된 것을 도시한 것으로서, 사용자가 가상 어시스턴트(515)를 활용하기로 선택했다고 표시한다. 또한, 통신 세션(505)의 일부로서, 가상 어시스턴트는 참가자들에게 그들에게 가장 잘 맞는 시간을 선택할 기회를 제공하는 투표를 제시했다. 가상 어시스턴트(515)는 각각의 참가자로부터 수집된 일정 데이터에 기초하여 제시되는 시간들을 결정할 수 있다. 예를 들어, 가상 어시스턴트(515)는 참가자들의 클라이언트 디바이스들로부터 일정 데이터를 수집하거나, 또는 대안적으로, 참가자들에 대한 사용자 계정들을 유지하는 콘텐츠 관리 시스템으로부터 일정 데이터를 수집할 수 있다. 제시되는 시간들은 각각의 참가자들의 일정들이 예약되지 않은 시간들(예컨대, 각각의 참가자의 자유 시간들)일 수 있다. 또한, 일부 실시예들에서, 가상 어시스턴트(515)는 제시되는 시간들에 대해 각각의 참가자들의 일정들 상에 일시적인 보류를 내릴 수 있다. 이것은 가상 어시스턴트(515)가 참가자들로부터 응답들을 기다리는 동안 제시된 시간들이 예약되지 않도록 보장할 수 있다. 가상 어시스턴트(515)는 참가자들에 대한 일정 데이터를 편집하기 위해, 참가자들의 클라이언트 디바이스들과 통신하고/하거나 콘텐츠 관리 시스템과 통신함으로써 이와 같이 보류를 내릴 수 있다. 일부 실시예들에서, 일시적인 보류는 만료 시간과 연관될 수 있으며, 그 이후에 모임을 스케줄링하는 데 사용되지 않으면 일시적 보류는 제거될 것이다.
도 5d는 가상 어시스턴트(515)가 금요일 정오부터 오후 1시까지가 모임에 가장 좋은 시간이라고 결정한 것과, 가상 어시스턴트(515)가 참가자들의 일정들에 점심 모임을 추가한 것을 도시한다.
도 6a 내지 도 6e는 금융 거래를 완료하기 위해 통신 세션의 참가자들을 어시스트하는 가상 어시스턴트의 예를 도시한다. 도 6a에 도시된 바와 같이, 클라이언트 디바이스(600)의 사용자는 통신 세션(605)의 일부로서 메시지를 수신했다. 참가자 리스트(610)에 의해 표시되는 바와 같이, 가상 어시스턴트가 활용되고 있다.
도 6b는 클라이언트 디바이스(600)의 사용자가 통신 세션의 일부로서 메시지를 입력하였고, 메시지가 가상 어시스턴트(615)로 지향된 것을 도시한다. 또한, 메시지는 가상 어시스턴트(615)에게 브렛에게 10달러를 송금하라고 요청한다. 이러한 메시지는 통신 세션(605)의 다른 참가자들이 아닌 가상 어시스턴트(615)를 위해 의도된 것이므로, 메시지는 클라이언트 디바이스(600) 상에만 제시될 수 있고 다른 참가자들의 클라이언트 디바이스들 상에는 보이거나 제시되지 않을 수 있다.
도 6c는 가상 어시스턴트(615)가 사용자의 요청에 응답하여 메시지를 입력한 것을 도시한다. 역시 이러한 메시지는 사용자의 클라이언트 디바이스(605) 상에만 제시될 수 있고, 통신 세션의 다른 참가자들에게는 보이지 않을 수 있다.
도시된 바와 같이, 가상 어시스턴트(615)는 사용자가 송금하는데 사용할 수 있는 다수의 지불 옵션들을 사용자에게 제시했다. 제시된 지불 옵션들은 사용자는 물론, 의도되는 수신자가 이용가능한 금융 애플리케이션들을 포함할 수 있다. 가상 어시스턴트(615)는 각각의 사용자들의 클라이언트 디바이스들에게 질의하고/하거나 각각의 사용자들에 대한 사용자 계정들을 유지하는 콘텐츠 관리 시스템과 통신함으로써 사용자 및 의도된 수신자가 이용가능한 금융 애플리케이션들을 식별하는 데이터를 수집할 수 있다.
가상 어시스턴트(615)는 또한 사용자 및 의도된 수신자 모두에 의해 가장 일반적으로 사용되는 금융 애플리케이션일 수 있는 특정 지불 옵션을 제안한다. 사용자는 송금하기 위해 원하는 금융 애플리케이션을 선택할 수 있을 뿐만 아니라 지불 금액 및 의도된 수신자를 확인할 수 있다.
도 6d는 가상 어시스턴트(615)가 금융 거래를 완료하기 위한 권한부여 정보를 제공하도록 요구될 수 있음을 도시한 것이다. 예를 들어, 사용자는 패스워드, 지문 등을 입력하도록 요구될 수 있다.
도 6e는 가상 어시스턴트(615)가 자금이 금융 거래의 일부로서 이체되었다는 것을 확인하는 메시지를 제시한 것을 도시한다. 역시 이러한 메시지는 통신 세션(605)의 다른 참가자들이 아닌 사용자에게만 제시될 수 있다. 마지막으로, 자금의 수신자는 자금이 수신되었음을 확인하는 메시지를 통신 세션(605)에 입력했다.
도 7a 및 도 7b는 가능한 시스템 실시예들의 예들을 도시한다. 보다 적절한 실시예는 본 발명을 실시할 때에 당업자들에게 명백할 것이다. 당업자들은 또한 다른 시스템 실시예들이 가능하다는 것을 용이하게 인지할 것이다.
도 7a는 종래의 시스템 버스 컴퓨팅 시스템 아키텍처(700)를 도시하는데, 여기서 시스템의 컴포넌트들은 버스(705)를 사용하여 서로 전기적 통신 상태에 있다. 예시적인 시스템(700)은 프로세싱 유닛(CPU 또는 프로세서)(710)과, 판독 전용 메모리(ROM)(720) 및 랜덤 액세스 메모리(RAM)(725)와 같은 시스템 메모리(715)를 비롯한 다양한 시스템 컴포넌트들을 프로세서(710)에 결합시키는 시스템 버스(705)를 포함한다. 시스템(700)은 프로세서(710)와 직접 접속되거나, 그에 아주 근접하게 있거나, 그의 일부로서 통합되는 고속 메모리의 캐시를 포함할 수 있다. 시스템(700)은 프로세서(710)에 의한 신속한 액세스를 위해 데이터를 메모리(715) 및/또는 저장 디바이스(730)로부터 캐시(712)로 복사할 수 있다. 이러한 방식으로, 캐시는 데이터를 기다리는 동안 프로세서(710) 지연을 피하는 성능 향상을 제공할 수 있다. 이들 및 다른 모듈은 다양한 동작을 수행하기 위해 프로세서(710)를 제어하거나 그를 제어하도록 구성될 수 있다. 다른 시스템 메모리(715)는 또한 사용하기 위해 이용가능할 수 있다. 메모리(715)는 상이한 성능 특성들을 갖는 다수의 상이한 유형들의 메모리를 포함할 수 있다. 프로세서(710)는 임의의 범용 프로세서 및 하드웨어 모듈 또는 소프트웨어 모듈, 예를 들어 저장 디바이스(730)에 저장되어 프로세서(710)를 제어하도록 구성되는 모듈 1(732), 모듈 2(734) 및 모듈 3(736)뿐만 아니라, 소프트웨어 명령어들이 실제의 프로세서 설계에 통합되는 특수 목적 프로세서를 포함할 수 있다. 프로세서(710)는 본질적으로 다수의 코어들 또는 프로세서들, 버스, 메모리 제어기, 캐시 등을 포함하는, 완전한 독립형(self-contained) 컴퓨팅 시스템일 수 있다. 멀티-코어 프로세서는 대칭 또는 비대칭일 수 있다.
컴퓨팅 디바이스(700)와의 사용자 상호작용을 가능하게 하기 위해, 입력 디바이스(745)는 말하기 위한 마이크로폰, 제스처 또는 그래픽 입력을 위한 터치 감지 스크린, 키보드, 마우스, 움직임 입력, 음성 등과 같은, 임의의 수의 입력 메커니즘들을 표현할 수 있다. 출력 디바이스(735)는 또한 통상의 기술자들에게 공지된 다수의 출력 메커니즘들 중 하나 이상의 출력 메커니즘일 수 있다. 일부 경우들에서, 다중 모드 시스템들(multimodal system)들은 사용자가 컴퓨팅 디바이스(700)와 통신하기 위해 다수의 유형의 입력을 제공하도록 할 수 있다. 통신 인터페이스(740)는 일반적으로 사용자 입력 및 시스템 출력을 통제하고 관리할 수 있다. 임의의 특정한 하드웨어 장치에 대한 동작에 관한 어떠한 제약도 존재하지 않고, 따라서 본 명세서에서의 기본 특징부들은 향상된 하드웨어 또는 펌웨어 장치들이 발전함에 따라 그들로 용이하게 대체될 수 있다.
저장 디바이스(730)는 비휘발성 메모리이며, 컴퓨터에 의해 액세스 가능한 데이터를 저장할 수 있는 하드 디스크 또는 다른 유형의 컴퓨터 판독가능 매체, 예컨대 자기 카세트, 플래시 메모리 카드, 고체 상태 메모리 디바이스, 디지털 다목적 디스크, 카트리지, 랜덤 액세스 메모리(RAM)(725), 판독 전용 메모리(ROM)(720), 및 이들의 하이브리드일 수 있다.
저장 디바이스(730)는 프로세서(710)를 제어하기 위한 소프트웨어 모듈들(732, 734, 736)을 포함할 수 있다. 다른 하드웨어 또는 소프트웨어 모듈들이 고려된다. 저장 디바이스(730)는 시스템 버스(705)에 접속될 수 있다. 하나의 양태에서, 특정 기능을 수행하는 하드웨어 모듈은 그 기능을 수행하기 위해, 필요한 하드웨어 컴포넌트들, 예컨대 프로세서(710), 버스(705), 디스플레이(735) 등과 관련하여 컴퓨터 판독가능 매체에 저장되는 소프트웨어 컴포넌트를 포함할 수 있다.
도 7b는 그래픽 사용자 인터페이스(GUI)를 생성하며 디스플레이하고 기술된 방법을 실행할 때 사용될 수 있는 칩세트 아키텍처를 갖는 컴퓨터 시스템(750)을 도시한다. 컴퓨터 시스템(750)은 개시된 발명을 구현하는 데 사용될 수 있는 컴퓨터 하드웨어, 소프트웨어, 및 펌웨어의 일례이다. 시스템(750)은 식별된 계산들을 수행하도록 구성된 소프트웨어, 펌웨어, 및 하드웨어를 실행할 수 있는 임의의 수의 물리적으로 그리고/또는 논리적으로 별개의 리소스들을 나타내는 프로세서(755)를 포함할 수 있다. 프로세서(755)는, 프로세서(755)로의 입력 및 그로부터의 출력을 제어할 수 있는 칩세트(760)와 통신할 수 있다. 이러한 예에서, 칩세트(760)는 디스플레이와 같은 출력부(765)에 정보를 출력하고, 정보를 판독하며, 예를 들어, 자기 매체들 및 고체 상태 매체들을 포함할 수 있는 저장 디바이스(770)에 정보를 기입할 수 있다. 칩세트(760)는 또한 RAM(775)으로부터 데이터를 판독하며 그에 데이터를 기입할 수 있다. 다양한 사용자 인터페이스 컴포넌트들(785)과 인터페이싱하기 위한 브리지(780)가 칩세트(760)와 인터페이싱하기 위해 제공될 수 있다. 그러한 사용자 인터페이스 컴포넌트들(785)은 키보드, 마이크로폰, 터치 검출 및 프로세싱 회로, 포인팅 디바이스, 예컨대 마우스 등을 포함할 수 있다. 일반적으로, 시스템(750)에 대한 입력들은, 기계에 의해 생성되었고/되었거나 사람에 의해 생성된, 다양한 소스들 중 임의의 것에서 비롯될 수 있다.
칩세트(760)는 또한 상이한 물리적 인터페이스들을 가질 수 있는 하나 이상의 통신 인터페이스(790)와 인터페이싱할 수 있다. 그러한 통신 인터페이스들은 유선 및 무선 로컬 영역 네트워크들을 위한, 광대역 무선 네트워크들뿐만 아니라 개인 영역 네트워크들을 위한 인터페이스들을 포함할 수 있다. 본 명세서에 개시된 GUI를 생성하고, 디스플레이하고 그리고 사용하기 위한 방법들의 일부 응용들은 물리적 인터페이스를 통해 순서화된 데이터세트들을 수신하는 것을 포함할 수 있거나, 또는 스토리지(770 또는 775)에 저장된 데이터를 분석하는 프로세서(755)에 의해 기계 자체에 의해 생성될 수 있다. 또한, 기계는 사용자 인터페이스 컴포넌트들(785)을 통해 사용자로부터의 입력들을 수신할 수 있고, 프로세서(755)를 사용하여 이러한 입력들을 해석함으로써 브라우징 기능들과 같은 적절한 기능들을 실행할 수 있다.
예시적인 시스템들(700 및 750)이 하나 초과의 프로세서(710)를 가질 수 있거나, 또는 더 큰 프로세싱 능력을 제공하도록 함께 네트워킹된 컴퓨팅 디바이스들의 그룹 또는 클러스터의 일부일 수 있음이 인지될 수 있다.
설명의 명확화를 위해, 일부 경우에, 본 발명은 디바이스들을 포함하는 기능 블록들, 디바이스 컴포넌트들, 소프트웨어에서 구현되는 방법에서의 단계들 또는 루틴들, 또는 하드웨어와 소프트웨어의 조합들을 포함하는 개별 기능 블록들을 포함하는 것으로 제시될 수 있다.
일부 실시예들에서, 컴퓨터 판독가능 저장 디바이스들, 매체들, 및 메모리들은 비트 스트림 등을 포함하는 케이블 또는 무선 신호를 포함할 수 있다. 그러나, 언급 시에, 비일시적인 컴퓨터 판독가능 저장 매체들은 에너지, 반송파 신호들, 전자기파들, 및 신호들 그 자체와 같은 매체들을 분명하게 배제한다.
전술된 예들에 따른 방법들은 저장된 또는 달리 컴퓨터 판독가능 매체로부터 이용가능한 컴퓨터 실행가능 명령어들을 사용하여 구현될 수 있다. 그러한 명령어들은, 예를 들면, 범용 컴퓨터, 특수 목적 컴퓨터, 또는 특수 목적 프로세싱 디바이스로 하여금 소정 기능 또는 기능들의 그룹을 수행하게 하거나, 또는 달리 소정 기능 또는 기능들의 그룹을 수행하도록 범용 컴퓨터, 특수 목적 컴퓨터, 또는 특수 목적 프로세싱 디바이스를 구성하는 명령어들 및 데이터를 포함할 수 있다. 사용되는 컴퓨터 리소스들의 부분들은 네트워크를 통해 액세스 가능할 수 있다. 컴퓨터 실행가능 명령어들은, 예를 들어, 이진수들, 중간 포맷 명령어들, 예컨대 어셈블리 언어, 펌웨어, 또는 소스 코드일 수 있다. 명령어들, 사용되는 정보, 및/또는 기술된 예들에 따른 방법들 동안 생성되는 정보를 저장하는 데 사용될 수 있는 컴퓨터 판독가능 매체의 예들은, 자기 또는 광학 디스크들, 플래시 메모리, 비휘발성 메모리가 제공된 USB 디바이스들, 네트워킹된 저장 디바이스들 등을 포함한다.
이러한 개시 내용들에 따라 방법들을 구현하는 디바이스들은 하드웨어, 펌웨어 및/또는 소프트웨어를 포함할 수 있고, 다양한 폼 팩터들 중 임의의 것을 취할 수 있다. 그러한 폼 팩터들의 전형적인 예들은 랩톱들, 스마트 폰들, 소형 폼 팩터 개인용 컴퓨터들, 개인 휴대 정보 단말기들 등을 포함한다. 본 명세서에 기술된 기능은 또한 주변기기들 또는 애드인 카드(add-in card)들에서 구현될 수 있다. 그러한 기능은 또한, 추가 예로서, 회로 기판 상에서, 단일 디바이스에서 실행되는 상이한 프로세스들 또는 상이한 칩들 사이에서 구현될 수 있다.
명령어들, 그러한 명령어들을 전달하기 위한 매체들, 그들을 실행하기 위한 컴퓨팅 리소스들, 및 그러한 컴퓨팅 리소스들을 지원하기 위한 다른 구조물들은 이러한 개시 내용들에서 기술된 기능들을 제공하기 위한 수단이다.
첨부된 청구범위의 범주 내의 태양들을 설명하기 위해 다양한 예들 및 다른 정보가 이용되었지만, 당업자는 이러한 예들을 사용하여 매우 다양한 구현예들을 유도할 수 있을 것이기 때문에, 그러한 예들에서의 특정한 특징들 또는 장치들에 기초하여 청구범위의 제한이 암시되지 않아야 한다. 또한 그리고 비록 일부 주제가 구조적 특징들 및/또는 방법 단계들의 예들에 대해 특정한 언어로 기술되었을지라도, 첨부된 청구범위에 정의된 주제는 반드시 이러한 설명된 특징들 또는 동작들로 제한되지는 않는다는 것이 이해되어야 한다. 예를 들어, 이러한 기능은 본 명세서에서 확인된 것들 이외의 컴포넌트들에서 수행되거나 다르게 분포될 수 있다. 오히려, 설명된 특징들 및 단계들은 첨부된 청구범위의 범주 내에 있는 시스템들 및 방법들의 컴포넌트들의 예들로서 개시된다.

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