WO2018096872A1 - 業務管理装置、業務管理方法、記録媒体 - Google Patents

業務管理装置、業務管理方法、記録媒体 Download PDF

Info

Publication number
WO2018096872A1
WO2018096872A1 PCT/JP2017/038893 JP2017038893W WO2018096872A1 WO 2018096872 A1 WO2018096872 A1 WO 2018096872A1 JP 2017038893 W JP2017038893 W JP 2017038893W WO 2018096872 A1 WO2018096872 A1 WO 2018096872A1
Authority
WO
WIPO (PCT)
Prior art keywords
reservation
staff
user
business management
processing unit
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/JP2017/038893
Other languages
English (en)
French (fr)
Japanese (ja)
Inventor
信司 古木
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Gurunavi Inc
Original Assignee
Gurunavi Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Gurunavi Inc filed Critical Gurunavi Inc
Priority to US16/463,503 priority Critical patent/US20190318278A1/en
Priority to KR1020197014711A priority patent/KR20190075099A/ko
Priority to CN201780072846.8A priority patent/CN109983499A/zh
Publication of WO2018096872A1 publication Critical patent/WO2018096872A1/ja
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

Links

Images

Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06311—Scheduling, planning or task assignment for a person or group
    • G06Q10/063112—Skill-based matching of a person or a group to a task
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06311—Scheduling, planning or task assignment for a person or group
    • G06Q10/063118—Staff planning in a project environment
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G06Q10/103—Workflow collaboration or project management
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/12—Hotels or restaurants

Definitions

  • the present invention relates to a business management apparatus, a business management method, and a recording medium that can support business management by facility staff.
  • the staff of a facility manages the reservation contents of the facility using a reservation table or the like, and conducts business while referring to the reservation table in daily work.
  • a system capable of managing the reservation contents of each seat in a facility such as a restaurant is also known (see, for example, Patent Document 1).
  • An object of the present invention is to provide a business management device, a business management method, and a recording medium that can reduce the burden on the staff of a facility.
  • the business management device is configured such that a reservation processing unit that manages reservation information indicating a reservation content of a facility, and a work content of the staff of the facility is set in advance corresponding to the work content based on the reservation information.
  • a notification processing unit that notifies the staff at the notification timing.
  • the business management method includes a reservation step for managing reservation information indicating the reservation contents of a facility by a computer, and the work contents of the staff of the facility in advance corresponding to the work contents based on the reservation information. And a notification step of notifying the staff at a set notification timing.
  • the recording medium pre-sets, in a computer, a reservation step for managing reservation information indicating the reservation contents of a facility, and based on the reservation information, the work contents of the staff of the facility corresponding to the work contents And a notification step of notifying the staff at the notified timing, and a computer-readable recording medium recording a business management program for executing the notification step.
  • a business management device a business management method, and a recording medium that can reduce the burden on the staff of a facility.
  • FIG. 1 is a block diagram showing a configuration of a business management system according to an embodiment of the present invention.
  • FIG. 2 is a diagram showing an example of reservation information managed by the business management apparatus according to the embodiment of the present invention.
  • FIG. 3 is a diagram showing an example of a reservation table managed by the business management apparatus according to the embodiment of the present invention.
  • FIG. 4 is a flowchart showing an example of business management processing executed by the business management apparatus according to the embodiment of the present invention.
  • FIG. 5 is a flowchart showing an example of the availability control process executed by the business management apparatus according to the embodiment of the present invention.
  • FIG. 6 is a diagram showing an example of a display screen displayed by the business management process executed by the business management apparatus according to the embodiment of the present invention.
  • FIG. 7 is a diagram showing an example of a display screen displayed by the business management process executed by the business management apparatus according to the embodiment of the present invention.
  • FIG. 8 is a diagram showing an example of a display screen displayed by the business management process executed by the business management apparatus according to the embodiment of the present invention.
  • FIG. 9 is a diagram showing an example of a display screen displayed by the business management process executed by the business management apparatus according to the embodiment of the present invention.
  • FIG. 10 is a flowchart showing an example of the reservation confirmation process executed by the business management apparatus according to the embodiment of the present invention.
  • a business management system 1 includes a business management device 2, one or a plurality of staff terminals 3, and one or a plurality of user terminals 4.
  • the business management device 2, the staff terminal 3, and the user terminal 4 can communicate via a communication network N1 such as the Internet, a LAN, a WAN, or a public telephone line.
  • the business management system 1 is used to support the work of staff in a facility such as a restaurant. Specifically, in the business management system 1, as will be described in detail below, the business reservation content is managed in the business management device 2, and instructions to each staff of the facility are given based on the reservation content. Is notified to the staff terminal 3 possessed by. The business management device 2 also manages the current vacant seat status in the facility.
  • the management object of the business management system 1 is, for example, restaurants, event venues, hotels, or golf courses used in various events such as New Year's party, year-end party, barbecue, banquet, social gathering, reunion, employee trips, and golf competitions. Etc.
  • a case where the management target is a restaurant will be described as an example.
  • the business management system 1 is described as an example of a configuration including the business management device 2 and the staff terminal 3.
  • the business management device 2 is a stand-alone system that also serves as the staff terminal 3. There may be.
  • the business management apparatus 2 is a server computer that includes a control unit 21, a storage unit 22, an operation display unit 23, a communication I / F 24, and the like.
  • the business management device 2 may be provided inside a facility to be managed by the business management system 1, but provided outside the facility if it can communicate with the staff terminal 3 and the user terminal 4. It may be.
  • the business management apparatus 2 is not limited to a single computer, and may be a computer system in which a plurality of computers operate in cooperation. Various processes executed by the business management apparatus 2 may be executed in a distributed manner by one or a plurality of processors.
  • the communication I / F 24 connects the business management apparatus 2 to the communication network N1 in a wired or wireless manner, and follows a predetermined communication protocol with external devices such as the staff terminal 3 and the user terminal 4 via the communication network N1. This is a communication interface for executing data communication.
  • the operation display unit 23 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays various types of information, and an operation unit such as a mouse, a keyboard, or a touch panel that receives an operation.
  • a display unit such as a liquid crystal display or an organic EL display that displays various types of information
  • an operation unit such as a mouse, a keyboard, or a touch panel that receives an operation.
  • the storage unit 22 is a non-volatile storage unit including a semiconductor memory that stores various types of information, an HDD (Hard Disk Drive), an SSD (Solid State Drive), or the like. Specifically, the storage unit 22 stores reservation information D1, a reservation table D2, and the like.
  • FIG. 2 is a diagram illustrating an example of the reservation information D1
  • FIG. 3 is a diagram illustrating an example of the reservation table D2.
  • the reservation information D1 includes information indicating reservation contents such as a seat, a name of a reservation person, the number of people, a usage time, and a plan.
  • the plan is a course meal including a plurality of preset dishes. Information such as the number of seats at the facility, seat layout, whether seats can be combined / separated / moved, the contents of dishes for each plan, and the time schedule for each plan are also set in advance and stored in the storage unit 22. .
  • the reservation table D2 is image information in which the contents of the reservation information D1 are shown in a manner that the staff of the facility can intuitively grasp.
  • the reservation information D1 is edited by the reservation processing unit 211, and the reservation table D2 is generated by the reservation processing unit 211.
  • a part or all of the information such as the reservation information D1 and the reservation table D2 may be stored in another server accessible from the business management apparatus 2 via the communication network N1. It is done. Then, the control unit 21 of the business management apparatus 2 may acquire various types of information from the server and execute each process such as a business management process (see FIG. 4) described later.
  • the storage unit 22 stores a control program such as a business management program for causing the control unit 21 to execute a business management process (see FIG. 4) described later.
  • the business management program is recorded non-temporarily on a computer-readable recording medium such as a CD or a DVD, and is read by a reading device (not shown) such as a CD drive or a DVD drive provided in the business management device 2. And stored in the storage unit 22.
  • the control unit 21 includes control devices such as a CPU, a ROM, and a RAM.
  • the CPU is a processor that executes various arithmetic processes.
  • the ROM is a non-volatile storage unit in which control programs such as BIOS and OS for causing the CPU to execute various arithmetic processes are stored in advance.
  • the RAM is a volatile or nonvolatile storage unit that stores various types of information, and is used as a temporary storage memory (working area) for various types of processing executed by the CPU.
  • the control unit 21 controls the business management apparatus 2 by executing various control programs stored in advance in the ROM or the storage unit 22 on the CPU.
  • the control unit 21 includes various processing units such as a reservation processing unit 211, a notification processing unit 212, a reception processing unit 213, and a discrimination processing unit 214.
  • the control unit 21 functions as the various processing units by executing various types of processing according to the business management program by the CPU.
  • one part or all part processing part contained in the control part 21 may be comprised with the electronic circuit.
  • the business management program may be a program for causing a plurality of processors to function as the various processing units.
  • the reservation processing unit 211 executes a reservation step for managing the reservation information D1 indicating the reservation contents of the facility.
  • the reservation processing unit 211 can accept a reservation request from a staff using the staff terminal 3 or a reservation request from a user using the user terminal 4, and the reservation request and the preset reservation are set.
  • the reservation information D1 can be automatically updated based on the rules.
  • This process is an example of a reservation step.
  • the reservation processing unit 211 causes the staff terminal 3 or the user terminal 4 to display a reservation screen for inputting the reservation content in response to an access from the staff terminal 3 or the user terminal 4.
  • requirement is received according to the operation of the staff with respect to the staff terminal 3 or the user terminal 4, or a user.
  • the reservation request may include a request for accepting a user who has directly visited the facility on the day without reservation.
  • the reservation processing unit 211 determines whether or not the reservation corresponding to the reservation request is possible based on the reservation information D1, and makes a reservation when the reservation is possible.
  • the reservation content corresponding to the reservation request is added to the information D1.
  • the reservation processing unit 211 updates the reservation information D1 by assigning a user to a seat selected based on a seat assignment condition preset as the reservation rule.
  • the reservation processing unit 211 sets the seat layout including the combination, separation, or movement of the seats to the reservation information D1. Set to.
  • the reservation processing unit 211 can also accept a reservation cancellation request from the user, and deletes the reservation content corresponding to the reservation cancellation request from the reservation information D1. Since various conventional techniques can be used for the automatic management function of the reservation information D1, detailed description thereof is omitted here. In the present embodiment, the case where the reservation information D1 is automatically updated by the reservation processing unit 211 will be described. However, the reservation processing unit 211 can be arbitrarily edited according to the operation of the staff terminal 3. Also good.
  • the reservation processing unit 211 can generate the reservation table D2 based on the reservation information D1 and display the reservation table D2 on the staff terminal 3 in accordance with the operation of the staff terminal 3 by the staff. Specifically, the reservation processing unit 211 updates the reservation table D2 when the reservation information D1 is updated and stores the reservation table D2 in the storage unit 22, or when the reservation information D1 is requested to be displayed, the reservation processing unit 211 stores the reservation information D1. It is conceivable that the reservation table D2 is generated and displayed based on this. As will be described later, since the work management apparatus 2 automatically notifies the work contents and work timing of the staff, there is no need to display the reservation table D2, so that the reservation processing unit 211 stores the reservation table D2. It may be considered as another embodiment that the display function is not provided.
  • the notification processing unit 212 Based on the reservation information D1, the notification processing unit 212 notifies the staff terminal 3 or the user terminal 4 of work contents to be performed by the staff of the facility at a preset notification timing corresponding to the work contents. An informing step is executed. Specifically, as will be described later, the notification processing unit 212 performs notification at a notification timing such as a cooking start timing of a dish, a change timing of a seat layout, or the like when the user visits the store.
  • a notification timing such as a cooking start timing of a dish, a change timing of a seat layout, or the like when the user visits the store.
  • the notification to the staff terminal 3 by the notification processing unit 212 is realized by cooperation between an application installed in the work management apparatus 2 and an application installed in the staff terminal 3.
  • the notification to the staff terminal 3 by the notification processing unit 212 may be performed by e-mail or SNS, for example. Further, the notification to the staff terminal 3 by the notification processing unit 212 may be performed using a browser function. Furthermore, the notification to the staff terminal 3 by the notification processing unit 212 may be performed by a push notification using a browser function or the like.
  • message display is described as an example of the notification method, but notification may be performed by other methods such as audio reproduction.
  • a headset including a microphone and headphones can be connected to the staff terminal 3 by short-range wireless communication such as Bluetooth (registered trademark) or wired, and the control unit 21 of the staff terminal 3 recognizes the voice of the staff by the headset. It is conceivable that the user operation can be accepted by the notification processing and the notification by the notification processing unit 212 is performed by sound output to the headset.
  • the reception processing unit 213 executes a process for receiving an operation of the staff terminal 3 regarding whether or not the work content can be handled. Specifically, the reception processing unit 213 determines whether the work content can be handled based on an operation signal transmitted from the staff terminal 3 to the work management apparatus 2 in response to an operation input of the staff to the staff terminal 3. Is possible.
  • the discrimination processing unit 214 executes processing for discriminating users who have visited the facility.
  • the discrimination processing unit 214 includes a check-in that includes identification information such as a user name or ID that is input to the business management device 2 in response to a predetermined check-in operation on the user terminal 4 carried by the user.
  • the user of the user terminal 4 is identified based on the information.
  • the business management device 2 receives user information such as the name, ID, contact telephone number, and contact mail address of the user corresponding to the user in accordance with the operation of the user terminal 4 by the user.
  • the business management device 2 can also specify a contact address such as a contact telephone number or a contact mail address for each user.
  • the check-in operation is a predetermined operation that is performed in order to register when a user visits a facility, and the check-in operation is an application or business installed in the user terminal 4
  • the check-in information is received on a web page provided by the management apparatus 2 and the check-in information is input to the business management apparatus 2.
  • the user terminal 4 is not limited to one brought individually by the user, and may be provided at the front as a terminal common to the user, for example.
  • the user terminal 4 may include an operation display unit such as a touch panel display, and may be capable of notifying the user by displaying a message and accepting a user's touch operation.
  • the user terminal 4 may be capable of notifying the user by voice reproduction of the message and recognizing the voice of the user and accepting the operation.
  • the user discrimination method by the discrimination processing unit 214 is not limited to the one using the check-in operation. For example, it is detected by detecting the user's visit to the facility based on the position information acquired using the GPS provided in the user terminal 4 or by transmitting / receiving a beacon signal to / from the user terminal 4 It is also conceivable that a visitor's visit to the facility is detected. Further, the user is determined based on information read by a barcode reader from a barcode or QR code (registered trademark) printed on a reservation slip printed at the time of a reservation request using the user terminal 4 of the user. It is also possible.
  • the staff terminal 3 includes a control unit 31, a storage unit 32, an operation display unit 33, a communication I / F 34, and the like.
  • the staff terminal 3 is an information processing apparatus such as a mobile phone, a smart phone, a tablet terminal, or a personal computer, for example, and is an operation terminal used by a facility staff or a user. Since the user terminal 4 may have the same configuration as the staff terminal 3, the description thereof is omitted here.
  • the staff terminal 3 is arranged in a place such as a front, kitchen, or hall in the facility, or is carried by a staff in charge of the front, kitchen, or hall.
  • the staff terminal 3 corresponding to each of the front, kitchen, and hall is referred to as a staff terminal 3A, a staff terminal 3B, and a staff terminal 3C.
  • the staff logs in to the work management apparatus 2 by inputting the staff ID and password on a predetermined login page that can be viewed on the staff terminal 3. Thereby, the control unit 21 of the business management apparatus 2 can identify the staff who is currently logged in to the staff terminal 3.
  • the staff terminal 3 may be a personal terminal such as a personal mobile phone or a smartphone of the staff, and in this case, in the business management device 2, the correspondence between the staff and the mobile terminal may be set in advance. .
  • the communication I / F 34 connects the staff terminal 3 to the communication network N1 in a wired or wireless manner, and executes data communication according to a predetermined communication protocol with an external device such as the job management apparatus 2 via the communication network N1. This is a communication interface.
  • the operation display unit 33 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays information such as various web pages, and an operation unit such as a mouse, a keyboard, or a touch panel that receives an operation.
  • a display unit such as a liquid crystal display or an organic EL display that displays information such as various web pages
  • an operation unit such as a mouse, a keyboard, or a touch panel that receives an operation.
  • the storage unit 32 is a non-volatile storage unit such as a flash memory that stores various types of information.
  • the storage unit 32 stores a control program such as a browser program.
  • the browser program is a control program for causing the control unit 31 to perform communication processing with an external device such as the business management device 2 in accordance with a communication protocol such as HTTP (Hypertext Transfer Protocol).
  • the control unit 31 includes control devices such as a CPU, a ROM, and a RAM.
  • the CPU is a processor that executes various arithmetic processes.
  • the ROM is a non-volatile storage unit in which control programs such as BIOS and OS for causing the CPU to execute various processes are stored in advance.
  • the RAM is a volatile or nonvolatile storage unit that stores various types of information, and is used as a temporary storage memory (working area) for various types of processing executed by the CPU.
  • the control unit 31 controls the staff terminal 3 by executing various control programs stored in advance in the ROM or the storage unit 32 using the CPU.
  • control unit 31 functions as the browser processing unit 311 by executing various processes according to the browser program stored in the storage unit 32.
  • the browser processing unit 311 displays a web page provided from the business management device 2 via the communication network N1 on the operation display unit 33, and executes browser processing for inputting an operation on the operation display unit 33 to the business management device 2. It is possible. Note that some or all of the processing units included in the control unit 31 may be configured by an electronic circuit.
  • the present invention can be regarded as an invention of a business management method for executing one or more steps included in the business management process, and one or more steps included in the business management process described here are appropriately determined. It may be omitted. Note that the execution order of the steps in the business management process may be different as long as similar effects are obtained. Furthermore, here, a case where each step in the business management process is executed by the control unit 21 will be described as an example, but a business management method in which each step in the business management process is executed in a distributed manner by a plurality of processors. Is also conceivable as another embodiment.
  • step S1 the control unit 21 determines whether or not a user visit to the facility has been detected. Specifically, the control unit 21 detects the visit of the user to the facility when the user performs a check-in operation on the facility with respect to the user terminal 4. If a user visit is detected (S1: Yes), the process proceeds to step S2. If a user visit is not detected (S1: No), the process proceeds to step S4. .
  • step S2 the control unit 21 executes a process for determining the user detected in step S1. As described above, the control unit 21 can determine the user based on the check-in information of the user, for example. This processing is executed by the discrimination processing unit 214 of the control unit 21.
  • step S3 the control unit 21 specifies a seat used by the user based on the user determined in step S2 and the reservation information D1, and executes a notification step for notifying the seat. . That is, the visit timing to the user's facility is an example of the notification timing. Specifically, the control unit 21 determines that the usage time of the user determined in step S2 has arrived based on the reservation information D1, or the remaining time until the usage time is within a predetermined time. If the seat used by the user is vacant, the staff terminal 3A at the front or the staff terminal 3C at the hall is notified and displayed.
  • the control unit 21 may notify the staff terminal 3A of an instruction to prompt the user who is currently using the seat to leave the store.
  • control unit 21 may be notified to all the staff terminals 3A and 3C, but one or a plurality of staff terminals 3A selected according to a preset priority condition among the staff terminals 3A and 3C or It is also conceivable to notify 3C. It is also conceivable that a staff is associated in advance for each seat or a plurality of seats, and the staff terminal 3C of the staff corresponding to the guidance target seat is selected as the notification destination.
  • FIG. 6 is a diagram showing an example of the display screen P11 displayed on the staff terminal 3A in step S3.
  • the front or hall staff can easily guide the user by referring to the display screen P11 notified by the staff terminal 3A or 3C without judging the seat of the guidance destination by referring to the reservation table or the like. It is possible to improve the operational efficiency of the staff in the facility.
  • step S4 the control unit 21 determines whether or not the cooking start timing of the food provided to the user who has already visited the store has arrived. Specifically, in the case where the user's order content is a preset course dish, the provision timing of each dish included in the course dish can be determined according to a preset time schedule. Therefore, when the reservation information D1 includes a course dish as the reservation content, the control unit 21 sets a time schedule and a user visit date / time or a user's usage time set in advance corresponding to the course dish. Based on this, it is conceivable to calculate the cooking start timing of the food provided to the user.
  • the control unit 21 starts cooking the cooking provided to the user based on the priority set in advance for each menu. It is also possible to judge. If it is determined that the cooking start timing has arrived (S4: Yes), the process proceeds to step S5. If the cooking start timing has not arrived (S4: No), the process proceeds to step S6. .
  • step S5 the control part 21 performs the alerting
  • FIG. 7 is a diagram showing an example of the display screen P12 displayed on the staff terminal 3B in step S5.
  • a message prompting the start of cooking of the dish (Caesar salad) included in the plan is displayed.
  • the control part 21 may alert
  • the kitchen staff determines the cooking start timing of each dish by referring to the display screen P12 notified by the staff terminal 3B without determining the cooking start timing of each dish by referring to the reservation table or the like. It is possible to improve the operational efficiency of the staff in the facility.
  • a cooking start request for cooking is transmitted from the user terminal 4 to the work management apparatus 2, and the control unit 21 may determine that the cooking start timing has arrived when the cooking start request is received.
  • step S6 the control unit 21 determines whether or not the facility seat layout change timing has arrived. Specifically, based on the reservation information D1, the control unit 21 determines whether or not a preset preparation start time (for example, 5 minutes or 10 minutes before) slightly before the user's use start time has arrived. Determine whether. When it is determined that the preparation start time has arrived, the control unit 21 determines whether it is necessary to change the seat layout for the seat used by the user, and needs to change the seat layout. If it is determined that there is, the control unit 21 determines that the timing for changing the seat layout has arrived. If it is determined that the seat layout change timing has arrived (S6: Yes), the process proceeds to step S7. If the seat layout change timing has not arrived (S6: No), the process proceeds to step S7. The process proceeds to S9.
  • a preset preparation start time for example, 5 minutes or 10 minutes before
  • step S7 the control unit 21 notifies the user of the seat layout change content for the user seat determined to have arrived at the seat layout change timing in step S6 based on the reservation information D1.
  • the seat layout change timing is an example of the notification timing.
  • the control unit 21 displays a schematic image or a message indicating the seat layout before and after the change of the seat of the user determined to have arrived at the timing of changing the seat layout in step S6, as a staff terminal of the hall user 3C is notified and displayed on the staff terminal 3C.
  • the change contents of the seat layout are, for example, the combination, separation, or movement of seats.
  • control unit 21 may be notified to all the staff terminals 3C, but may be notified to one or a plurality of staff terminals 3C selected according to a preset priority condition among the staff terminals 3C. Conceivable. It is also conceivable that a staff is associated in advance for each or a plurality of seats, and the staff terminal 3C of the staff corresponding to the seat to be changed is selected as the notification destination.
  • FIG. 8 is a diagram showing an example of the display screen P13 displayed on the staff terminal 3C in step S6.
  • the display screen P13 of the staff terminal 3C has reservation contents such as name (XC), number of people (8 people), seat (A), time (22:00), and seat layout.
  • a message for prompting the content of the change and the change work (please combine A-1 and A-2) is displayed. For example, when seats “A-1” and “A-2” are used separately as seats for four people, then seats “A-1” and “A-2” are used as seats for eight people To the seats “A-1” and “A-2”.
  • FIG. 9 is a diagram showing an example of the display screen P14 displayed on the staff terminal 3C in step S6.
  • the display screen P14 of the staff terminal 3C includes reservation details such as name (ZB), number of people (4 people), seat (C-1), time (21:00), A layout change content and a message prompting the change work (separate C-1) are displayed.
  • reservation details such as name (ZB), number of people (4 people), seat (C-1), time (21:00),
  • a layout change content and a message prompting the change work (separate C-1) are displayed.
  • ZB name
  • C-1 number of people
  • seat (C-1) time (21:00)
  • a layout change content and a message prompting the change work are displayed.
  • the seat “C-1” is used.
  • -1 "is prompted to separate.
  • the staff of the hall can refer to the display screen P13 or P14 notified by the staff terminal 3C without determining whether the seat layout needs to be changed, the details of the change, or the change timing by referring to the reservation table. It is possible to grasp the necessity of layout change, change contents, change timing, and the like, and it is possible to improve the work efficiency of the staff in the facility.
  • step S ⁇ b> 8 after notifying the seat layout change content in step S ⁇ b> 7, the control unit 21 performs processing according to whether or not the staff who is the owner of the staff terminal 3 that has received the notification can respond.
  • the corresponding availability control process is executed.
  • the correspondence availability control process will be described in detail later.
  • the correspondence availability control process may be executed not only when the seat layout change is notified, but also when the user visits the store or when the start of cooking is notified.
  • Steps S9 to S10 the control unit 21 determines whether or not another work timing other than the above-described work timing has arrived (S9), and when the other work timing comes, the other work timing is determined.
  • the work content corresponding to is notified to the staff terminal 3 (S10).
  • the control unit 21 may notify the staff terminal 3 of the work timing when it is time to ask the user for the last order.
  • the control unit 21 determines whether or not the work timing for prompting the user to leave the store has arrived, and notifies the staff terminal 3 of this.
  • control unit 21 determines the amount of food necessary based on the reservation information D1 on the reservation target day when the preset work timing arrives on the day before or on the reservation target day when the food is purchased. It is also conceivable to notify the staff terminal 3 of the amount of ingredients. For example, when the content of the plan is a pan course, the control unit 21 notifies the staff terminal 3 of the preparation of the pan set at a preset work timing slightly before the use time of the user corresponding to the plan. It is also possible to do.
  • each staff can efficiently refer to only necessary information. It is. For example, when a user visits the store, a notification is given to the staff terminal 3A at the front, when the cooking starts, a notification is sent to the staff terminal 3B in the kitchen, and when the seat layout is changed, a notification is sent to the staff terminal 3C in the hall. .
  • the business management apparatus 2 has an automatic seating function that automatically places seats in response to a reservation request from a user or a staff member and updates the reservation information D1, the staff member is assigned. In addition to the time and effort required to take seats, the in-store operation in daily operations is reduced, so that it is possible to further improve the work efficiency of the staff.
  • the business management apparatus 2 may be configured such that the reservation table D2 is not displayed. In this case, the control unit 21 needs to generate the reservation table D2 based on the reservation information D1 and store it in the storage unit 22. Therefore, the storage capacity required for the storage unit 22 is reduced, and the use efficiency of the RAM of the control unit 21 is improved. Moreover, since only the work content is notified, for example, the data communication amount is suppressed as compared with the case where the reservation table D2 is displayed on each staff terminal 3, and the processing speed can be increased.
  • step S ⁇ b> 11 the control unit 21 determines whether a compatible operation for the staff terminal 3 ⁇ / b> C that has received the notification of the change of the seat layout has been received. Specifically, in the staff terminal 3 ⁇ / b> C, the control unit 31 provides an operation key K ⁇ b> 11 (see FIG. 8) on the operation display unit 33 indicating that the seat layout change can be supported together with the seat layout change notification message. indicate. And the control part 31 judges that it can respond to the change of a seat layout according to operation of the operation key K11. If it is determined that the available operation has been performed (S11: Yes), the available / disabled control process ends. If the available operation has not been performed (S11: No), the process proceeds to step S12. To do.
  • step S ⁇ b> 12 the control unit 21 determines whether or not an unacceptable operation for the staff terminal 3 ⁇ / b> C that has been notified of the seat layout change has been received. Specifically, in the staff terminal 3 ⁇ / b> C, the control unit 31 sends an operation key K ⁇ b> 12 (see FIG. 8) indicating that the seat layout change is not possible to the operation display unit 33 together with the seat layout change notification message. indicate. And the control part 31 judges that it cannot respond to the change of a seat layout according to operation of the operation key K12. If it is determined that the operation that cannot be handled is performed (S12: Yes), the process proceeds to step S13. If the operation that can be handled is not performed (S12: No), the process returns to step S11. .
  • step S12 the control unit 21 performs an operation that can be performed by the staff on the staff terminal 3C until the preset standby time elapses after the staff terminal 3C is notified of the change of the seat layout. If the confirmation operation is not performed, the process may be shifted to step S13 in the same manner as when the unacceptable operation is accepted. Thereby, for example, even when the staff is performing other work and the staff terminal 3C cannot be operated, the work content is sent to the staff terminal 3C different from the staff terminal 3C in which the change of the seat layout has already been notified. Can be notified.
  • step S ⁇ b> 13 the control unit 21 determines whether there is a staff terminal 3 ⁇ / b> C corresponding to the hall in addition to the staff terminal 3 ⁇ / b> C that has been notified of the seat layout change. If it is determined that another staff terminal 3C exists (S13: Yes), the process proceeds to step S15. If it is determined that there is no other staff terminal 3C (S13: No), the process is performed. The process proceeds to step S14.
  • step S ⁇ b> 14 the control unit 21 notifies the staff terminal 3 ⁇ / b> C that has received the notification of the change in the seat layout that other staff is not available.
  • the control unit 21 may notify only the staff terminal 3C that has just received the seat layout change notification that the other staff cannot respond.
  • the control unit 21 may notify each staff terminal 3C that has received the notification of the change of the seat layout that other staff is not available. It is also conceivable that the control unit 21 re-executes notification of work contents such as change of the seat layout when a preset time has elapsed after the notification in step S14.
  • step S15 the control unit 21 performs notification of the seat layout change with any one or a plurality of other staff terminals 3 different from the staff terminal 3C notified in step S7 as a notification target. .
  • the staff who has received the seat layout change notification cannot respond to the seat layout change
  • the other staff terminal 3C is notified of the same seat layout change, and the other staff responds. Therefore, the operational efficiency of the facility staff is improved.
  • the control unit 21 may notify the user terminal 4 of the user who has checked in the facility of the user's seat. Thereby, the user can grasp his / her seat and move to the seat himself / herself, and can reduce the work burden of the staff of the facility.
  • a method of notifying the seat by the control unit 21 it is also possible to turn on a light emitting body that follows the seat used by the user from the front among the light emitting bodies such as LEDs arranged in the passage from the front to each seat. It is done.
  • control unit 21 informs the user terminal 4 of the user of the start of cooking when the start of cooking in step 5 is notified. Thereby, the user can recognize that cooking of each dish is started each time. Further, the control unit 21 may notify the user terminal 4 of the notification of the arrival of the last order time or the notification of the arrival of the closing time in the step S10. Thereby, since these matters are directly notified to the user, the labor of the facility staff is further reduced.
  • the case where a plurality of staff terminals 3 are provided has been described as an example.
  • the fact that there is a single staff terminal 3 provided in the business management system 1 is another embodiment. Conceivable. Specifically, it is conceivable that the notification in steps S3, S5, S7, and S10 of the business management process described in the present embodiment is performed on the single staff terminal 3, and step S8 is omitted.
  • the single staff terminal 3 is any one of the staff terminals 3A, 3B, and 3C that can be referred to by any staff in the front, kitchen, or hall.
  • a business manager of a facility can perform an operation work such as an instruction to other staff with reference to information notified to the single staff terminal 3.
  • the business management system 1 may be configured to include one staff terminal 3 corresponding to each business type such as front, kitchen, and hall.
  • all notification destinations may be the staff terminal 3.
  • the notification destination needs to be set in advance. Therefore, the control unit 21 can arbitrarily set in advance the staff or the staff terminal 3 of the notification destination corresponding to each notification content according to the user operation on the work management apparatus 2 or the staff terminal 3.
  • the control unit 21 executes a reservation control process based on the reservation information D1 and the store visit status of the user substantially in parallel with the business management process.
  • FIG. 10 is a flowchart showing an example of the reservation control process. The reservation control process is executed by the reservation processing unit 211 of the control unit 21.
  • step S21 the control unit 21 determines whether a reservation request from the staff terminal 3 or the user terminal 4 is made by the staff or the user. If it is determined that a reservation request has been made (S21: Yes), the process proceeds to step S22. If a reservation request has not been made (S21: No), the process proceeds to step S23.
  • step S22 the control unit 21 executes a reservation information update process for updating the reservation information D1 based on the reservation request and the reservation information D1. Specifically, as described above, the control unit 21 determines whether or not a reservation corresponding to the reservation request is possible based on the reservation information D1, and if the reservation is possible, the control unit 21 sets the reservation information D1. A reservation content corresponding to the reservation request is added.
  • the reservation request includes a new reservation, a reservation change, and a reservation cancellation. For example, when receiving a reservation cancellation request from the user, the control unit 21 deletes the reservation content corresponding to the reservation cancellation request from the reservation information D1. Further, when receiving a reservation change request from the user, the control unit 21 determines whether or not a reservation according to the reservation change request is possible, and changes the reservation information D1 when the reservation is possible. .
  • step S ⁇ b> 23 the control unit 21 determines whether there is a user who has not visited the store during the usage time based on the reservation information D ⁇ b> 1. Specifically, the control unit 21 accepts a store visit according to the user's check-in operation or the like, and records the presence / absence of the user visit for each reservation record in the reservation information D1. Thereby, the control part 21 can judge whether the user has visited the store during the reservation information D1 usage time. If it is determined that the user has not visited the store (S23: Yes), the process proceeds to step S24. If it is determined that the user has visited the store (S23: No), the reservation control is performed. The process ends.
  • the use time is set in advance as a reference, such as a time point a predetermined time before the use time. It may be determined whether or not the customer has visited the store at a confirmation time (for example, 5 minutes before or 10 minutes before the use time).
  • step S24 the control unit 21 performs a reservation confirmation notification process for notifying the user who has not visited the store during the use time in step S23 of the reservation contents including at least the use time in the reservation information D1.
  • the reservation content notified in the reservation confirmation notification process is information such as a use time, a user name, a use store name, the number of people, or a plan recorded in the reservation information D1 for the user.
  • the control unit 21 notifies the reservation content by executing a call process of automatic voice guidance via a telephone line with the user telephone number registered as the user information of the user as a destination.
  • control part 21 may notify the said reservation content by performing the mail transmission process via the communication network N1 by making the user mail address registered as the said user information of a user into a destination.
  • the reservation details are automatically notified to the user, so the staff can check whether each user has visited the store at the time of use, and contact work when the user has not visited the store. It can be omitted.
  • step S24 the control unit 21 notifies the staff of the reservation content based on the user information of the user who is determined not to have visited the store during the use time in step S23. It is conceivable to execute the reservation confirmation notification process. Specifically, the control unit 21 indicates that the user does not visit the staff terminal 3A, for example, the staff terminal 3A installed at the front, during the usage time, and the user's contact telephone number (contact mail). Address) and prompt the user to confirm the reservation. As a result, the staff need to contact the user, but it is possible to omit the confirmation of whether or not each user has visited the store during the usage time. In step S24, the control unit 21 may notify the user and the staff of the reservation contents based on the user information of the user who is determined not to have visited the store during the use time in step S23. Conceivable.
  • step S25 the control unit 21 sets in advance the notification after the notification by the reservation confirmation notification process among the reservation records included in the reservation information D1 among the reservation records that are the targets of the reservation confirmation notification process in step S24. It is determined whether or not there is a reservation record for which a reservation confirmation operation has not been performed within the predetermined time.
  • the user performs an operation to the user terminal 4 to come to the store as scheduled for the reservation record that is the target of the reservation confirmation notification process
  • the staff performs an operation to the staff terminal 3 to visit the reservation record as a target of the reservation confirmation notification process
  • the user management terminal 2 performs the operation management device 2. It is determined that the reservation approval operation has been performed based on the operation signal input to.
  • step S25: Yes If it is determined that the reservation confirmation operation has not been performed within the predetermined time (S25: Yes), the process proceeds to step S26, and it is not determined that the reservation confirmation operation has not been performed within the predetermined time ( S25: No), the reservation control process ends. It should be noted that when the cancel operation for the reservation record is performed on the staff terminal 3 or the user terminal 4, the process may similarly proceed to step S ⁇ b> 26.
  • step S26 the control unit 21 executes a reservation cancel process for canceling the reservation record for which the reservation confirmation operation has not been performed within the predetermined time in step S25. Specifically, the control unit 21 automatically deletes the reservation record from the reservation information D1 to set the seat corresponding to the reservation record and the usage time to vacant seats. Accordingly, the reservation processing unit 211 of the control unit 21 can allow other users to use the seat of the reservation record during the use time of the canceled reservation record.
  • step S27 the control unit 21 executes a process for charging the user with a cancellation fee for the reservation record for which the reservation confirmation operation has not been performed within the predetermined time in step S25. Specifically, it is conceivable that the control unit 21 transmits a guidance message for paying a cancellation fee to the user's user email address. Thereby, for example, the user performs an operation of paying a cancellation fee by credit card or bank transfer according to the guidance message. Therefore, the work of the staff requesting the user to pay a cancellation fee is omitted.
  • the business management process and the reservation control process are executed, so that a series of processes from the reception of the reservation request by the user to the cancellation of the user's visit or the user's reservation is performed. It is possible to reduce the labor of the facility staff in this procedure, and it is possible to improve the operational efficiency of the facility.
  • a reservation processing unit that manages reservation information indicating the reservation contents of the facility; Based on the reservation information, a notification processing unit that notifies the staff of work contents of the facility staff at a preset notification timing corresponding to the work contents;
  • a business management device comprising:
  • the reservation processing unit can accept a reservation request from a user or a staff, and automatically updates the reservation information based on the reservation request and a preset reservation rule.
  • the business management device according to attachment 1.
  • the reservation processing unit can set a seat layout including combining, separating, or moving seats in the facility according to the reservation request,
  • the notification processing unit notifies the seat layout set by the reservation processing unit as the work content.
  • the business management device according to attachment 2.
  • a discrimination processing unit for discriminating a user who has visited the facility The notification processing unit notifies a seat corresponding to the user based on the user and the reservation information determined by the user determination processing;
  • the business management device according to any one of appendices 1 to 3.
  • the notification processing unit displays the work content on a staff terminal corresponding to one or more preset staff members, The business management device according to any one of appendices 1 to 4.
  • the notification processing unit notifies the work content to a staff terminal corresponding to one or a plurality of the staff selected in advance for the work content among the staff terminals associated in advance for each staff.
  • the business management device according to any one of appendices 1 to 4.
  • a reception processing unit capable of receiving an operation of rejecting the work content by the staff for the staff terminal to which the work content has been notified;
  • the notification processing unit notifies the work content to the staff terminal different from the staff terminal when the rejection operation is received by the reception processing unit.
  • the notification processing unit does not perform an operation for confirming the work content by the staff for the staff terminal until the preset time elapses after the work content is notified to the staff terminal. In the case, the work content is notified to the staff terminal different from the staff terminal, The business management device according to appendix 6 or 7.
  • the notification processing unit calculates a cooking start timing of the dish according to a time schedule set in advance for the course dish, Every time the start timing of cooking arrives, the instruction to start cooking of the dish is notified to a staff terminal designated in advance, The business management device according to any one of appendices 1 to 8.
  • the reservation processing unit notifies the reservation contents of the user to at least one of the user or the staff when the user does not visit the store at the confirmation time set in advance based on the use time in the reservation information.
  • the business management device according to any one of appendices 1 to 9.
  • the reservation processing unit deletes a reservation record corresponding to the reservation content from the reservation information when a reservation confirmation operation is not performed within a predetermined time after notification of the reservation content,
  • the business management apparatus according to attachment 10.
  • a reservation step for managing reservation information indicating the reservation contents of the facility Based on the reservation information, a notification step of notifying the staff of the work content of the facility staff at a preset notification timing corresponding to the work content;
  • a reservation step for managing reservation information indicating the reservation contents of the facility Based on the reservation information, a notification step of notifying the staff of the work content of the facility staff at a preset notification timing corresponding to the work content;

Landscapes

  • Business, Economics & Management (AREA)
  • Human Resources & Organizations (AREA)
  • Engineering & Computer Science (AREA)
  • Strategic Management (AREA)
  • Tourism & Hospitality (AREA)
  • Economics (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Theoretical Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Physics & Mathematics (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Educational Administration (AREA)
  • Development Economics (AREA)
  • Game Theory and Decision Science (AREA)
  • Health & Medical Sciences (AREA)
  • General Health & Medical Sciences (AREA)
  • Primary Health Care (AREA)
  • Data Mining & Analysis (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
PCT/JP2017/038893 2016-11-25 2017-10-27 業務管理装置、業務管理方法、記録媒体 Ceased WO2018096872A1 (ja)

Priority Applications (3)

Application Number Priority Date Filing Date Title
US16/463,503 US20190318278A1 (en) 2016-11-25 2017-10-27 Work management method, work management program, and work management apparatus
KR1020197014711A KR20190075099A (ko) 2016-11-25 2017-10-27 업무 관리 장치, 업무 관리 방법, 기록 매체
CN201780072846.8A CN109983499A (zh) 2016-11-25 2017-10-27 业务管理装置、业务管理方法、记录介质

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
JP2016228918A JP6702848B2 (ja) 2016-11-25 2016-11-25 業務管理方法、業務管理プログラム、及び業務管理装置
JP2016-228918 2016-11-25

Publications (1)

Publication Number Publication Date
WO2018096872A1 true WO2018096872A1 (ja) 2018-05-31

Family

ID=62194993

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/JP2017/038893 Ceased WO2018096872A1 (ja) 2016-11-25 2017-10-27 業務管理装置、業務管理方法、記録媒体

Country Status (5)

Country Link
US (1) US20190318278A1 (https=)
JP (1) JP6702848B2 (https=)
KR (1) KR20190075099A (https=)
CN (1) CN109983499A (https=)
WO (1) WO2018096872A1 (https=)

Families Citing this family (10)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP7141945B2 (ja) * 2018-12-26 2022-09-26 出光興産株式会社 車両整備予約管理装置
JP7277717B2 (ja) * 2019-03-13 2023-05-19 株式会社ぐるなび 予約管理システム、予約管理方法、及び予約管理プログラム
JP7208506B2 (ja) * 2019-03-13 2023-01-19 株式会社ぐるなび 予約管理システム、予約管理方法、及び予約管理プログラム
JP7458149B2 (ja) * 2019-04-16 2024-03-29 株式会社ぐるなび 施設管理システム、施設管理方法、及び施設管理プログラム
JP2021047600A (ja) * 2019-09-18 2021-03-25 富士ゼロックス株式会社 情報処理システムおよびプログラム
JP7438712B2 (ja) * 2019-10-25 2024-02-27 東芝テック株式会社 情報処理装置及びその制御プログラム
JP6948422B2 (ja) * 2020-03-02 2021-10-13 株式会社リクルート 注文管理システム、注文管理装置、およびプログラム
WO2022176083A1 (ja) 2021-02-17 2022-08-25 パナソニックＩｐマネジメント株式会社 コミュニケーション補助装置
JP7743048B2 (ja) * 2021-10-27 2025-09-24 株式会社寺岡精工 システム、プログラム
JP7793243B1 (ja) * 2025-08-19 2026-01-05 株式会社コアアイランド 情報処理システム、情報処理方法および情報処理プログラム

Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2000090158A (ja) * 1998-09-08 2000-03-31 Mitsubishi Electric Corp 飲食店向けサービスシステム
JP2003167949A (ja) * 2001-12-03 2003-06-13 Hitachi Ltd 予約方法及びそのシステム
JP2004213343A (ja) * 2002-12-27 2004-07-29 Aruze Corp 予約システム及び予約受付サーバ
JP2012063964A (ja) * 2010-09-16 2012-03-29 Casio Comput Co Ltd オーダエントリシステム
JP2012185568A (ja) * 2011-03-03 2012-09-27 Nec Access Technica Ltd 施設予約管理システム、利用状況通知装置および利用状況更新方法
JP2016149159A (ja) * 2016-05-09 2016-08-18 シャープ株式会社 特典管理システム、特典管理方法、特典管理プログラム、および、記録媒体

Family Cites Families (14)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2001134682A (ja) * 1999-11-01 2001-05-18 Pia Corp 施設席の予約方法と装置
CA2354990A1 (en) * 2001-08-10 2003-02-10 Ibm Canada Limited-Ibm Canada Limitee Method and apparatus for fine dining queuing
JP2003108839A (ja) 2001-09-28 2003-04-11 Matsushita Electric Ind Co Ltd 利用状況情報処理装置、利用状況情報処理方法及び端末
JP3922915B2 (ja) * 2001-11-22 2007-05-30 富士通株式会社 予約に関する情報処理方法及び予約方法
JP2003288399A (ja) * 2002-03-28 2003-10-10 Fujitsu Ltd 座席予約方法および座席予約プログラム
JP2004302582A (ja) * 2003-03-28 2004-10-28 Ntt Comware West Corp 飲食店向けオーダ処理装置およびその方法、ならびにオーダ処理プログラムおよびその記録媒体
JP4516341B2 (ja) * 2004-03-30 2010-08-04 株式会社日立製作所 座席予約方法及び座席予約システム
US9324083B2 (en) * 2004-11-18 2016-04-26 Dean Thomas McEvoy Booking system and method
JP2006172211A (ja) * 2004-12-16 2006-06-29 Fujitsu Ltd 座席予約処理プログラム、座席予約処理方法
JP2007164447A (ja) * 2005-12-13 2007-06-28 Hitachi Software Eng Co Ltd 予約管理ａｓｐサービスシステム
JP2010204873A (ja) * 2009-03-03 2010-09-16 Atlas System Kk 飲食店用接客管理システム
US20130090959A1 (en) * 2011-10-06 2013-04-11 Seatme, Inc. Restaurant management and reservation systems and methods
US10037585B2 (en) * 2013-02-28 2018-07-31 Agilysys Nv, Llc Systems and methods for managing table and seating use in commercial establishments
TW201619903A (zh) * 2014-11-20 2016-06-01 Ichef Co Ltd 區域型餐飲營運系統及其實施方法

Patent Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2000090158A (ja) * 1998-09-08 2000-03-31 Mitsubishi Electric Corp 飲食店向けサービスシステム
JP2003167949A (ja) * 2001-12-03 2003-06-13 Hitachi Ltd 予約方法及びそのシステム
JP2004213343A (ja) * 2002-12-27 2004-07-29 Aruze Corp 予約システム及び予約受付サーバ
JP2012063964A (ja) * 2010-09-16 2012-03-29 Casio Comput Co Ltd オーダエントリシステム
JP2012185568A (ja) * 2011-03-03 2012-09-27 Nec Access Technica Ltd 施設予約管理システム、利用状況通知装置および利用状況更新方法
JP2016149159A (ja) * 2016-05-09 2016-08-18 シャープ株式会社 特典管理システム、特典管理方法、特典管理プログラム、および、記録媒体

Also Published As

Publication number Publication date
KR20190075099A (ko) 2019-06-28
JP6702848B2 (ja) 2020-06-03
CN109983499A (zh) 2019-07-05
US20190318278A1 (en) 2019-10-17
JP2018085029A (ja) 2018-05-31

Similar Documents

Publication Publication Date Title
JP6702848B2 (ja) 業務管理方法、業務管理プログラム、及び業務管理装置
JP2017182306A (ja) 順番管理システム、順番管理装置、およびプログラム
JP5853890B2 (ja) ソフトウェア実行制御装置、実行制御方法、及び実行制御プログラム
JP6149135B1 (ja) 対応者を提案するシステム、方法、及びプログラム
JP2018018335A (ja) 予約支援方法、予約支援プログラム、及び予約支援装置
JP6051284B1 (ja) 順番管理システム、順番管理装置および順番管理プログラム
JP2023156442A (ja) 施設管理システム、施設管理方法、及び施設管理プログラム
JP2024005140A (ja) 情報処理装置、情報処理プログラム、及び情報処理方法
JP2021180044A (ja) 業務管理方法、業務管理プログラム、及び業務管理装置
JP2017016569A (ja) 順番管理システム、順番管理装置、およびプログラム
US20180068247A1 (en) Schedule displaying method, schedule displaying apparatus, and computer-readable recording medium
CN111833041A (zh) 结算支持系统、结算支持方法和记录介质
JP7208506B2 (ja) 予約管理システム、予約管理方法、及び予約管理プログラム
US20210287144A1 (en) Mobile terminal, computer readable recording medium and wallet system
JP2019117439A (ja) 情報管理装置、情報管理方法及びプログラム
JP6931176B2 (ja) 業務管理方法、業務管理プログラム、及び業務管理装置
JP5393920B1 (ja) 空席管理装置、および空席管理システム
JP6864239B2 (ja) 予約受付支援装置、予約受付支援プログラム、及び予約受付支援方法
WO2019177128A1 (ja) 順番管理システムおよびプログラム
JP5752745B2 (ja) 特典付与装置、特典付与方法及び特典付与プログラム
JP7315816B2 (ja) 決済支援システム、決済支援方法、及び決済支援プログラム
JP2019061639A (ja) 情報管理装置、情報管理方法及びプログラム
JP7709089B2 (ja) 予約管理システム、予約管理方法、及び予約管理プログラム
JP6306791B1 (ja) 情報管理装置、情報管理方法及びプログラム
JP6526303B2 (ja) 予約管理装置、予約管理システムおよび予約管理プログラム

Legal Events

Date Code Title Description
DPE1 Request for preliminary examination filed after expiration of 19th month from priority date (pct application filed from 20040101)
121 Ep: the epo has been informed by wipo that ep was designated in this application

Ref document number: 17873965

Country of ref document: EP

Kind code of ref document: A1

ENP Entry into the national phase

Ref document number: 20197014711

Country of ref document: KR

Kind code of ref document: A

NENP Non-entry into the national phase

Ref country code: DE

122 Ep: pct application non-entry in european phase

Ref document number: 17873965

Country of ref document: EP

Kind code of ref document: A1