JP2015524117A - 待ち行列管理システム及び方法 - Google Patents
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Abstract
Description
102 データサーバシステム
104 来園者エントリシステム
106 履行システム
108 データリーダ
110 携帯式識別機構(PIF)
112 追跡システム
114 バックエンドコンピュータシステム
116 アトラクション
118 プロセッサ
120 メモリ
122 監視及び/又はデータ保守システム
124 デバイスモニタ
126 待ち行列
128 乗物
142 自動電話システム
144 インターネット
146 テキストメッセージングシステム
148 ポイント・オブ・セール(POS)デバイスシステム
150 電話
152 インターネット
154 POSデバイス
156 POSデバイス
160 土産物店
162 待機列
164 予約列
166 第1データリーダ
168 第2データリーダ
Claims (33)
- 少なくとも1つのプロセッサ及びメモリを含むデータサーバシステムと、
来園者の区域への到着の概略の時間的期間の指示を含む予約要求を受信するように構成されている、前記データサーバシステムのインターフェースシステムと、
アトラクションにアクセスするための予約スロットを前記来園者の識別情報に相関付けるように構成されている、前記データサーバシステムの予約権利割付システムと、
前記識別情報と関連付けられている携帯式識別機構が前記区域へ到着したときを判定するように構成されている、前記データサーバシステムの検知システムと、
特定の時間ウインドーでの前記アトラクションにアクセスする予約を確立するように構成されている、前記データサーバシステムの予約割当システムと、を備えている待ち行列管理システム。 - 前記予約割付システムは、前記来園者の前記区域への前記到着の概略の時間的期間の前記指示に基づいて、前記予約スロットを前記識別情報に相関付けるように構成されている、請求項1に記載の待ち行列管理システム。
- 前記特定の時間ウインドーは前記概略の時間的期間よりも狭い、請求項1に記載の待ち行列管理システム。
- 前記インターフェースシステムは、前記予約要求を、電話システム、インターネットシステム、テキストメッセージングシステム、又はポイント・オブ・セールデバイスシステムを介して受信するように構成されている、請求項1に記載の待ち行列管理システム。
- 前記識別情報を前記携帯式識別機構と関連付けるように構成されている携帯式識別機構割当システムを備えている、請求項1に記載の待ち行列管理システム。
- 前記携帯式識別機構は、セルラー電話、ポケベル、携帯式コンピュータ、カード、又は一体型回路構成を含む着用式機構である、請求項1に記載の待ち行列管理システム。
- 前記携帯式識別機構は、前記識別情報を記憶し当該携帯式識別機構の位置検知を可能にさせる前記一体型回路構成を含む腕輪を備えている、請求項6に記載の待ち行列管理システム。
- 前記携帯式識別機構は、前記検知システムを用いて登録される来園者の生体認証データである、請求項1に記載の待ち行列管理システム。
- 正門を通っての入場中に前記携帯式識別機構を検知し、当該検知された入場を前記検知システムへ通信するように構成されている来園者エントリシステム、又は空間範囲内の前記携帯式識別システムの所在地を検知し、当該所在地を前記検知システムへ通信するように構成されている位置モニタ、を備えている、請求項1に記載の待ち行列管理システム。
- 前記携帯式識別機構とインターフェースし、当該携帯式識別機構と関連付けられている権利を判定するべく前記データサーバシステムと通信するように構成されている少なくとも1つのデータリーダを備えている、請求項1に記載の待ち行列管理システム。
- 前記少なくとも1つのデータリーダは前記携帯式識別機構のメモリを読み出すように構成されている、請求項10に記載の待ち行列管理システム。
- 前記待ち行列管理システムは前記携帯式識別機構を備えており、当該携帯式識別機構は前記予約を変更するために前記予約割付システムとインターフェースするように構成されている、請求項1に記載の待ち行列管理システム。
- 前記携帯式識別機構を前記アトラクションへ入る際に及び/又は前記アトラクションの待ち行列の中へ入る際に検知するように構成されている少なくとも1つのアクセス確認機構を備えている、請求項1に記載の待ち行列管理システム。
- 前記携帯式識別機構を前記アトラクションから出る際に検知するように構成されているアクセス確認機構を備えている、請求項1に記載の待ち行列管理システム。
- アトラクションにアクセスするのに前記携帯式識別機構が使用された回数を求め、当該携帯式識別機構を使用しての当該アトラクションへの以降のアクセスを、前記回数及び繰り返しアクセスについての閾値に基づいて制限する又は許容するように構成されているアクセス管理機構を備えている、請求項1に記載の待ち行列管理システム。
- 前記携帯式識別機構を監視することに基づいて、予約待ち行列に対しての待機列を通って入ることを許容される来園者の比率を調節するように構成されているアクセス管理機構を備えている、請求項1に記載の待ち行列管理システム。
- 前記予約を異なった携帯式識別機構に割り当てられている別の予約と電子的に取り引きすることを円滑化するように構成されている予約取引システムを備えている、請求項1に記載の待ち行列管理システム。
- 前記予約取引システムは、外部からは来園者によって又は内部からは運営管理者によって関与されるように構成されている、請求項17に記載の待ち行列管理システム。
- 前記携帯式識別機構は前記予約取引システムとインターフェースしている、請求項17に記載の待ち行列管理システム。
- 前記アトラクションの状態及び/又は前記アトラクションと関連付けられている待ち行列の特性を監視し、対応するデータを前記データサーバシステムへ通信するように構成されているアトラクションシステムを備えている、請求項1に記載の待ち行列管理システム。
- 来園者の識別情報をデータサーバシステムにて受信する段階と、
前記識別情報を前記データサーバシステムのメモリに記憶する段階と、
前記データサーバシステムにて、前記来園者の区域への到着の概略の時間的期間を含む当該来園者のための予約要求を受信する段階と、
前記来園者の前記識別情報を携帯式識別機構へ割り当てる段階と、
予約のためのスロットを前記概略の時間的期間に基づいて割り付ける段階と、
前記区域を監視して前記携帯式識別機構が当該区域に入ったかどうかを判定する段階及び関連付けられる入った時間を判定する段階と、
前記予約を前記識別情報に割り当てる段階及び前記携帯式識別機構が前記区域内に検知されたときに当該予約のための特定の時間を割り当てる段階と、を備えている方法。 - 複数の予約要求を受信する段階、及び前記複数の予約、所在地情報、及びアトラクション利用可能性に基づいて日程表を生成する段階、を備えている、請求項21に記載の方法。
- 前記特定の時間を割り当てる段階の後に前記データサーバシステムから前記携帯式識別機構の保持者へメッセージを送る段階を備えており、前記メッセージは前記特定の時間の確認を含んでいる、請求項21に記載の方法。
- 前記メッセージは、電話システム、テキストメッセージングシステム、インターネットシステム、又はポイント・オブ・セールデバイスシステムを介して送信される、請求項23に記載の方法。
- 前記携帯式識別機構からデータリーダを介して前記データサーバシステムの中へデータを受信する段階、及び前記データに基づいて前記予約を変更する段階、を備えている、請求項21に記載の方法。
- 追跡システムを用いて前記データを確立する段階を備えており、前記データは前記携帯式識別機構の所在地を含んでいる、請求項25に記載の方法。
- 前記携帯式識別機構の前記所在地に基づいて、前記来園者又は他の来園者らへ情報を送信する段階を備えている、請求項26に記載の方法。
- 前記データサーバシステムの中へテキストメッセージを受信する段階、及び前記テキストメッセージに基づいて前記予約を変更する段階、を備えており、前記テキストメッセージは前記携帯式識別機構又は前記来園者と関連付けられている通信デバイスからである、請求項21に記載の方法。
- 前記予約を異なった携帯式識別機構と関連付けられている異なった予約と取り引きすることによって変更する段階であって、前記異なった携帯式識別デバイスと関連付けられている異なった来園者からの通知又は承諾があり次第、取り引きすることによって前記予約を変更する段階を備えている、請求項25に記載の方法。
- データサーバシステムを備えているシステムにおいて、
前記データサーバシステムはプロセッサ回路構成を備えており、前記プロセッサ回路構成は、
携帯式識別機構の検知に基づいてデータリーダから、前記携帯式識別機構の所在地を含んでいるか又は前記携帯式識別機構の所在地を求めるのに前記プロセッサ回路構成によって利用されるデータを受信するように、
前記携帯式識別機構と来園者の識別情報の間の相関を識別するように、
前記識別情報と関連付けられている予約情報を識別するように、及び、
前記予約情報を、前記データリーダから受信される前記データに基づいて、少なくとも、予約のための特定の時間スロットを事前に定義されている区域への予想される到着の概略の時間的期間内で提供することによって修正するように、構成されている、システム。 - 前記システムは前記データリーダを備えており、当該データリーダは、前記携帯式識別機構を検知するのに顔認識を遂行するように構成されている、請求項30に記載のシステム。
- アトラクション選好データを予約システムの中へ受信する段階であって、当該アトラクション選好データは少なくとも1人のユーザーにとって興味のある複数のアトラクションを含んでいる、アトラクション選好データを受信する段階と、
前記アトラクション選好データを前記予約システムのプロセッサによって遂行されるアルゴリズムを使用して分析する段階であって、前記アルゴリズムは、アトラクション利用可能性データ、前記アトラクション選好データと関連付けられている所在地データ、及び園利用率データに基づいて分析を遂行するように構成されている、前記アトラクション選好データを分析する段階と、
前記分析する段階に基づいて日程表案を現出させる段階と、を備えている方法。 - 成員を団体へ合流させる要求又は来園者同士の間のスケジュール重複を生成する要求を予約システムの中へ受信する段階と、
成員の団体への参加時、前記予約システムのプロセッサを用いて、前記団体と関連付けられている携帯式識別機構にアクセスすることを介して前記団体の所在地を検知することに基づくか又は前記団体の日程表上に予定されている次のアトラクションを確定することに基づいて、待ち合わせ場所を識別し、前記成員又は前記団体を前記場所へ誘導する段階、又は
来園者同士の間のスケジュール重複生成時、前記予約システムの前記プロセッサを用いて、前記来園者の既存の日程表又は予約を識別し、選好を受信し、前記既存の日程表及び/又は前記選好によって識別される共通の興味に基づいて重複する日程表を生成する段階、を備えている方法。
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US13/491,289 | 2012-06-07 | ||
US13/491,289 US10304276B2 (en) | 2012-06-07 | 2012-06-07 | Queue management system and method |
PCT/US2013/044785 WO2013185075A2 (en) | 2012-06-07 | 2013-06-07 | Queue management system and method |
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EP (2) | EP2859537A2 (ja) |
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KR (4) | KR102505350B1 (ja) |
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CA (1) | CA2875093A1 (ja) |
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Cited By (7)
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KR20230032004A (ko) | 2023-03-07 |
RU2662919C2 (ru) | 2018-07-31 |
JP2019071121A (ja) | 2019-05-09 |
KR20150027080A (ko) | 2015-03-11 |
SG10201912264XA (en) | 2020-02-27 |
RU2014154398A (ru) | 2016-07-27 |
US10304276B2 (en) | 2019-05-28 |
HK1209519A1 (en) | 2016-04-01 |
JP6770311B2 (ja) | 2020-10-14 |
JP2022183242A (ja) | 2022-12-08 |
US20210264710A1 (en) | 2021-08-26 |
SG10201610208YA (en) | 2017-02-27 |
EP4170613A1 (en) | 2023-04-26 |
IN2014DN10227A (ja) | 2015-08-07 |
US20130332509A1 (en) | 2013-12-12 |
SG11201407788TA (en) | 2014-12-30 |
WO2013185075A2 (en) | 2013-12-12 |
KR102114508B1 (ko) | 2020-06-17 |
WO2013185075A3 (en) | 2014-06-12 |
KR20210064434A (ko) | 2021-06-02 |
MY182334A (en) | 2021-01-19 |
JP2020181597A (ja) | 2020-11-05 |
CA2875093A1 (en) | 2013-12-12 |
CN104520907B (zh) | 2018-06-08 |
CN104520907A (zh) | 2015-04-15 |
KR102505350B1 (ko) | 2023-03-02 |
EP2859537A2 (en) | 2015-04-15 |
KR102367664B1 (ko) | 2022-02-24 |
KR20200057100A (ko) | 2020-05-25 |
US11004290B2 (en) | 2021-05-11 |
US20190272695A1 (en) | 2019-09-05 |
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