CN107038588A - 用于销售和维修汽车的基于网络的系统 - Google Patents
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Abstract
本发明公开用于销售和维修汽车的基于网络的系统。一种用于使用汽车的现有所有者的网络以及现有独立汽车维修中心和分布式链接的计算机通信息系统的网络来销售和维修汽车的方法和装置。
Description
相关申请的交叉引用
本申请要求美国临时申请号62/256,533并且提交日期2015年11月17日的权益，其通过引用被并入，如同完全阐述一样。
技术领域
本发明一般地涉及一种用于销售和维修（service）新的和使用过的汽车的方法和装置。
背景技术
自从Henry Ford时期以来一直存在汽车经销店（dealership），并且从那时起改变了很少。经销店通常跨越数英亩，并且具有大的汽车库存以供潜在的购买者查看并试驾。许多消费者不喜欢去汽车经销店。他们发现经销店的位置不方便，推销员执意强求（pushy）并且选项是压倒性的。作为结果，消费者不太倾向于设想他们自己在汽车中并最终购买汽车。
技术最近已渗入汽车经销店空间，并且某些经销店现在允许潜在的购买者在线浏览汽车并且甚至预定试驾。在预定试驾的情况下，来自经销店的推销员将汽车带给潜在的购买者以供评价。这导致附加的劳动、对新汽车的磨损并且仍然要求大的新汽车库存。
另外，汽车经销店还向已购买汽车的消费者提供保养和修理服务。这要求汽车经销店维持人员齐备的维修部门，并且在执行保养和修理服务所需要的工具和设备方面投入可观的金钱和资源。大多数经销店将仅维修其销售的汽车品牌。这常常导致汽车经销店的维修部门未被全面利用。作为结果，汽车经销店不得不针对基本的保养和修理服务比可以通过维修许多汽车品牌来全面利用其资源的独立修理车间收费更多。因此，许多消费者不喜欢在汽车经销店处维修他们的汽车，因为他们发现位置不方便，并且不喜欢为其在独立修理车间处可以接收的相同维修而支付更多。然而，消费者常常关心独立车间适当地维修其汽车的能力和名声。作为结果，消费者必须在本地修理车间的方便和较低价格与经销商（dealer）所提供维修的心安和较高价格之间做出抉择。
然而，在本发明之前，不可能成功地利用（leverage）最近已购买并且对新汽车满意的所有者。另外，在本发明之前，不可能使汽车经销店利用独立汽车修理车间来向已经购买其车辆的消费者提供方便的维修。
附图说明
从连同附图一起经由示例给出的以下描述可以具有更详细的理解，在所述附图中：
图1是实践销售汽车的方法的示例性系统的图。
图2是可以被存储在服务器中的表格的图形描绘。
图3是示出相对于消费者的当前位置而言“可用于展示”的汽车的地图。
图4是从潜在购买者的角度的销售汽车的过程的示例的框图。
图5是从现有所有者的角度的销售汽车的过程的示例的框图。
图6是从汽车销售员的角度的销售汽车的过程的示例的框图。
图7是实践修理汽车的过程的示例性系统的图。
图8是可以被存储在服务器中的示例表格的图形描绘。
图9是从现有所有者的角度的汽车维修过程的示例的框图。
图10是从汽车技工的角度的汽车维修过程的示例的框图。
图11是从汽车销售员的角度的汽车维修过程的示例的框图。
具体实施方式
下面是用以销售和维修新的和使用过的汽车的被描述的方法和装置。这些方法克服当前在要求汽车经销商维持大的汽车库存、大的陈列室和昂贵的推销员以进行新汽车销售的现有技术中发现的缺点。此外，本方法还使汽车经销商能够向先前已从汽车经销商购买汽车的消费者提供持续的保养和修理服务而不要求在现有技术中发现的大的昂贵的维修部门。
替代地，本方法利用现有车主和已经被销售的汽车的网络。进一步地，其使消费者能够独自探索汽车而不必与销售人员交互。此外，本方法允许已经从汽车经销商购买汽车的车主接收维修而不必行进到汽车经销店并支付溢价价格。下面的公开还适用于体现本发明的方面的诸如服务器、汽车、计算机和移动电话之类的硬件。
本发明利用已经购买特定类型的车辆的购买者的网络来帮助向其地理区域中的潜在消费者销售相同类型的车辆。进一步地，其利用已经具有职员和设备的现有独立修理工厂来对已经被销售的车辆执行修理服务和保养。
图1描绘实践销售汽车的方法的示例性系统的图。在此系统中，多个汽车和卡车140a...140n每个包含汽车用计算机150。汽车用计算机150经由无线通信信道145被连接到因特网100。汽车经销商110也经由通信信道115被连接到因特网100。服务器120也经由通信信道125被连接到因特网100。潜在购买者130a具有经由无线通信信道135被连接到因特网100的移动计算机130。通信信道135和145可以具有诸如LTE、3G、WiMax等任何无线通信机制的形式。
汽车用计算机150对于汽车可以是集成的，或者可以是便携式的。如果汽车用计算机150是便携式的，则其可以被连接到机载诊断端口（OBD Ⅱ）或类似通信端口。
汽车用计算机150能够与服务器150交换信息。信息被汽车用计算机150报告给服务器120。汽车用计算机150可以包括其中汽车用计算机被安装的汽车的位置。汽车用计算机150可以通过GPS或任何类似技术来确定汽车的位置。另外，汽车用计算机150可以向服务器120报告驾驶英里数、剩余汽油/电费、需要的保养或关于汽车的任何其它信息。
汽车用计算机150还能够将汽车的门解锁、启动汽车以及禁用汽车。解锁、启动以及禁用可以响应于来自服务器120的命令而执行。汽车用计算机150还可以包含集成摄像机或者被连接到外部摄像机。汽车用计算机可以使用摄像机来捕捉驾驶员的图像或视频。驾驶员的此图像或视频可以被发送到服务器。另外，汽车用计算机150可以具有内部近场通信设备或者被连接到外部近场通信设备。此近场通信设备可能能够通过NFC、蓝牙、RFID或任何类似技术进行通信。汽车用计算机150可以使用近场通信设备来验证潜在购买者130a的身份。另外，汽车用计算机150还包括用以通过无线通信信道145进行通信的发射机和接收机。
所述多个汽车140a...140n中的每个可以是汽车、卡车、摩托车或任何其它类型的车辆。这些汽车可以已由经销商110销售，可以已由经销商110所代表的制造商制造，或者其可以是已向经销商登记的汽车。汽车经销商110可以允许希望用旧汽车折价换取新汽车的旧汽车的所有者在向汽车经销商110登记汽车的同时继续使用其旧汽车。一旦旧汽车被登记，汽车经销商110然后就可以着手销售它。
移动计算机130可以具有本领域中已知的任何形式，诸如膝上型计算机或智能电话。移动计算机130能够运行一个或多个应用。另外，移动计算机130能够基于GPS或类似技术来确定移动计算机130的当前位置。移动计算机130还可以包括能够与汽车计算机150的近场通信设备通信的近场通信设备。进一步地，移动计算机能够从服务器120检索信息并向购买者130a显示该信息。移动计算机还允许信息由购买者130a输入并被发射到服务器120。移动计算机还包括通过无线信道135进行通信的发射机和接收机。
服务器120可以具有本领域中已知的任何形式。服务器包括能够经由因特网100发射和接收关于移动计算机130、汽车用计算机150以及汽车经销商110的信息的应用。该应用也能够检索并存储信息在一个或多个表格中。服务器能够存储一个或多个数据表。图2是可以被存储在服务器120中的示例表格的图形描绘。那些表格可以包括购买者账户表210、汽车表220、现有所有者表230、可用于展示表240、展示结果表250、评论表260以及现有所有者账户表270。
购买者账户表210可以包括关于购买者130a的传记信息，诸如姓名、地址以及电话号码等。购买者账户表还可以包括针对购买者的信用卡信息。另外，购买者账户表可以包括关于购买者103a先前观看了什么汽车的历史信息。此外，购买者账户表210可以包括针对购买者130a的驾驶执照信息和保险信息。购买者账户表210还可以包括购买者130a的照片。如果汽车用计算机150包括摄像机，则可以使用面部识别软件来基于被存储在购买者账户表210中的照片来验证购买者130a的身份。购买者账户表210还包括关于移动计算机130的当前地理位置的信息。
汽车表220包括关于针对由汽车经销商110销售的汽车的牌子、型号、年份以及选项的信息。存储在汽车表220中的信息被购买者130a检索并在购买者试图找出要购买的汽车时被显示在移动计算机130上。
现有所有者表230包括针对已经购买汽车的个人的传记信息。传记信息可以包括姓名、地址以及电话号码等。另外，现有所有者表230包括针对现有所有者的贷方余额（credit balance）。由汽车经销商110向现有所有者奖励/扣除信用。例如可以由于以下各项而奖励/扣除信用：
汽车“可用于展示”的小时数目；
实际展示的数目；
试驾的数目；
针对在试驾期间消耗的汽油的偿付；
最终购买汽车的潜在购买者的数目；以及
潜在购买者反馈。
还可以由于以下各项而扣除信用：
未达到针对汽车可用于展示的小时数目的阈值；
不接受观看请求；
负面购买者反馈；
未能在预定时间段内对请求进行响应；以及
负面汽车条件。
经销商还可以创建由于其而对现有所有者奖励信用的附加条件和用于扣除信用的附加条件。信用可以被转换成关于未来汽车维修的折扣、现金、礼品卡或任何其它形式的考虑。现有所有者表230可以包括现有所有者想要如何接收其信用的指示。
可用于展示表240包括关于现有所有者已指定为“可用于展示”的汽车的信息。此信息可以包括汽车的牌子、型号、年份以及选项。另外，存储在可用于展示表240中的信息可以包括汽车的当前位置和其可用于观看的小时数目。
展示结果表250包括关于当潜在购买者观看汽车时发生什么的信息。此信息可以包括观看的日期、持续时间、试驾是否发生以及购买者130a实际上是否购买了车辆。另外，如果汽车用计算机150包括摄像机，则还可以包括购买者的照片或视频。
评论表260包括由购买者130a留下的关于汽车的评论。除关于汽车的牌子、型号、年份以及选项的评论信息之外，此信息可以包括关于特定汽车的条件的信息。关于汽车的条件的信息可以被用于确定向现有所有者奖励/扣除什么信用。
现有所有者汽车表270包括关于已在系统中被登记并可以被使得“可用于展示”的特定汽车的信息。此信息可以包括车辆识别号（VIN）、照片、当前里程数、维修历史、保养是否到期以及汽车中的当前费用/汽油的量。另外，调整地图的比例尺，以便显示与准则匹配的最小预定数目的汽车。例如，非常罕见的汽车类型可能要求100英里比例尺来达到预定数目的汽车，而非常常见的汽车类型可能仅仅要求10英里比例尺。
图3示出可以在移动计算机130上显示的地图300的示例。地图300可以由在服务器120上的应用生成，或者可以由在移动计算机130上的应用生成。在地图300上显示的信息基于存储在可用于展示表240中的当前位置信息和存储在购买者账户表210中的移动计算机130的当前地理位置。例如，340a、340b和340c是已被指定为可用于展示的汽车。分别地在模糊圆圈360a、360b和360c中向购买者描绘示出给购买者130a的汽车340a、340b和340c的地理位置。通过使汽车的精确位置模糊，保护所有者的隐私和安全。在现有所有者允许展示请求525之前，汽车的精确位置未被显露给购买者。
图4示出从购买者130a的角度的用于汽车经销商110向购买者130a销售汽车的过程。
在步骤405中，购买者130a访问汽车经销商销售应用。汽车经销商销售应用可以采取网站、web应用或被下载并安装在移动计算机130上的应用的形式。
购买者130a然后按其传记信息来创建购买者账户410。还可以要求购买者130a提供他们自身的照片、他们的驾驶执照信息以及保险信息。另外，可以要求他们输入他们的信用卡信息。在步骤410中输入的信息被发射到服务器120，在那里其被存储在购买者账户信息表210中。如果购买者已经创建购买者账户，则可以跳过此步骤。
购买者然后从当前正由汽车经销商110销售的可得到的汽车的列表选择一种类型的汽车415。可得到的汽车的列表基于存储在汽车表格220中的信息。
诸如图3之类的地图然后被显示420给购买者130a。此地图仅包括被指示为可用于展示且与在步骤415中选择的汽车类型匹配的汽车。仅向购买者130a显示汽车的模糊位置。
购买者130a然后从地图中选择425特定汽车，诸如340b。
从服务器120检索330关于特定汽车的附加信息并将其显示给购买者130a。检索的信息基于存储在现有所有者汽车表270中的信息。
接下来，购买者130a请求展示特定汽车335。向现有所有者发送指示要看他们的汽车的请求的消息（电子邮件、SMS、应用内警报或诸如此类）。此消息被现有所有者520接收到。如果现有所有者允许请求525，则批准被发射535回到购买者130a。
经发射的批准在步骤440中被购买者接收。经发射的批准还包括汽车的精确地理位置。
购买者130a然后行进到汽车的地理位置445。一旦在汽车处，则消息被发送并被现有所有者接收到540。
一旦在汽车处，则购买者130a可以将汽车解锁350。为了将汽车解锁，购买者130a使用移动计算机130连同汽车用计算机150一起来验证其身份。可以通过基于被连接到汽车用计算机150的摄像机的照相识别、在移动计算机130与汽车用计算机150之间的近场通信或者通过其它安全手段来验证购买者的身份。一旦购买者的身份被验证，则包括使用的身份验证的类型和时间信息和日期的信息被发送到服务器120。服务器120将此信息保存到展示结果表250并发送用于汽车用计算机150将汽车门解锁的指令。
购买者130a然后可以检查455汽车的内部和外部两者。此检查可以包括使用汽车娱乐系统。如果汽车用计算机150包括摄像机，则可以捕捉购买者130a的照片或视频，并且将其发射到服务器120，在那里其被保存在展示结果表250中。
接下来，购买者130a可以请求在设定时间段或距离内的试驾360。现有所有者可以要求可选的附加消息和确认。如果试驾被许可，则汽车用计算机150将启动汽车。汽车用计算机150的导航模块然后绘制导致汽车返回到其当前位置的针对设定时间或距离的试驾路线。然后提示购买者130a遵循该试驾路线。在试驾期间，汽车用计算机150不断地向服务器（在那里其被存储在展示结果表250中）更新汽车的位置。如果购买者130a偏离试驾路线，则在汽车用计算机上显示警报。该警报指示如果购买者130a没有返回到试驾路线，则汽车将被禁用，并且其信用被收费（charge）。如果购买者返回到试驾路线，则试驾将继续。如果购买者130a没有返回到测试路线，则一旦汽车下降到其阈值速度以下，则汽车用计算机150就将禁用汽车。然后将向现有所有者发送警报，并且可选地可以联系警察。购买者的信用卡也将被收费。如果购买者130a以不安全的方式操作车辆（诸如，超过张贴的速度限制），也可以应用类似的警报、禁用以及对购买者的信用卡的收费。
假设购买者130a遵循测试路线并返回汽车，则购买者然后锁住465。警报然后被发送并被现有所有者接收到350。汽车用计算机150然后向服务器120发射包括展示的持续时间和试驾信息的信息，该信息在服务器120处被保存在展示结果表250中。
然后由移动计算机130提示购买者130a评论汽车并指示其购买汽车的可能性470。此信息然后被发射到服务器120，在那里其被保存在评论表260中。
图5示出从现有所有者的角度的用于汽车经销商110向购买者130a销售汽车的过程。
首先，现有所有者访问505汽车经销商销售应用。这可以是与被汽车购买者访问的相同的应用或者不同的应用。此应用可以采取网站、web应用或被下载并安装在移动设备上的应用的形式。
接下来，要求现有所有者注册现有所有者账户510。提示现有所有者输入其基本传记信息和针对汽车的保险信息。还可以要求其选择其想要如何接收其信用。此信息然后被发射到服务器120，在那里其被保存在现有所有者表230中。另外，可以提示现有所有者输入关于其汽车的信息，包括车辆识别号（VIN）、已安装选项以及汽车的照片。此信息然后被发射到服务器120，在那里其被保存在现有所有者汽车表270中。如果现有所有者已经注册现有所有者账户，则可以跳过步骤510。
现有所有者然后可以将其汽车指定为“可用于展示”515。现有所有者可以从汽车用计算机或者通过访问汽车经销商销售应用将其汽车指定为“可用于展示”。当汽车“可用于展示”时，此信息被发射到服务器120，在那里该信息被存储在可用于展示表240中。此信息随后被用来生成像在图3中示出的那些一样的地图。
当购买者请求现有所有者的汽车的展示455时，现有所有者接收到警报。此警报可以采取电子邮件消息、SMS文本消息、应用内警报或诸如此类的形式。现有所有者具有预定的时间段来许可或拒绝该请求。响应失败可以导致信用的扣除。现有所有者然后必须决定允许还是拒绝该请求525。
如果现有所有者选择不允许展示汽车的请求，则其必须提供基本理由430。此基本理由可以是自由输入文本框或者被从预先填好的下拉列表选择。基本理由可以用于确定要被扣除的信用的量。此信息被发射到服务器120，在那里其被保存在表格中的一个或多个中。
如果现有所有者选择允许展示，则批准被发射到服务器120，在那里其随后在步骤440中被移动计算机130接收到。
接下来，如果展示被允许，则现有所有者接收购买者130a在汽车处的警报540。然后，如果购买者130a请求试驾，则还可以向现有所有者发送可选确认警报。此外，如果购买者130a执行试驾，则现有所有者接收指示试驾已发生的另一个警报。最后，现有所有者接收指示展示已结束的警报。
部分地基于存储在展示结果表250中的信息，可以对现有所有者555奖励信用。
图6示出从汽车经销商110的角度的用于汽车经销商110向购买者130a销售汽车的过程。
汽车经销商110首先恳求（solicit）现有所有者注册605。汽车经销商可以通过现有消费者的直接运销来进行这，或者可以包括注册作为初始销售的一部分。该恳求让现有所有者完成注册步骤510。
汽车经销商110负责维护存储在服务器120中的表格610，诸如在图2中描绘的那些。
当购买者130a请求汽车的展示435时，汽车经销商110接收到警报。此警报可以采取电子邮件消息、SMS文本消息、应用内警报或诸如此类的形式。此警报还可以包含针对请求展示的特定购买者130a的从购买者账户表210检索的附加信息。
如果现有所有者不允许展示525，则汽车经销商110接收带有由现有所有者在步骤530中输入的现有所有者的基本理由的警报620。经销商然后可以从现有所有者扣除信用625。此扣除然后被发射到服务器120，其随后更新现有所有者表230。
如果现有所有者允许展示525，则汽车经销商110在展示完成时接收到警报。此警报可以包含来自存储在服务器110中的表格中的一个或多个的信息。汽车经销商100随后接收包括由购买者130a在步骤470中输入的信息的警报635。部分地基于一个或多个表格中的信息，汽车经销商可以向现有消费者奖励信用640。
图7描绘实践维修汽车的方法的示例性系统的图。在此系统中，多个汽车740a...740n每个包含汽车用计算机150。服务器720也经由通信信道725被连接到因特网100。另外，多个独立修理中心760a...760n经由通信信道765被连接到因特网100。需要维修的汽车的现有所有者730a具有经由无线通信信道135被连接到因特网100的移动计算机730。
独立修理中心760a...760n中的每个具有至少一个移动计算机130。
服务器720可以具有本领域中已知的任何形式。服务器包括能够经由因特网100发射和接收关于移动计算机630、汽车用计算机150、汽车经销商110和独立修理中心760a...760n的信息的应用。该应用也能够检索并存储信息在一个或多个表格中。服务器能够存储一个或多个数据表。在实施例中，服务器720和服务器120是相同的服务器。
图8是可以被存储在服务器720中的示例表格的图形描绘。那些表格可以包括所有者信息表810、修理汽车表820、修理车间表830、维修表40、维修结果表850和维修评论表860。
所有者信息表810包括关于车辆的所有者730a的信息。此信息可以包括关于所有者730a的传记信息、其信用卡信息以及保险信息。另外，此信息可以包括移动计算机130的当前地理位置。
修理汽车表820包括关于汽车的修理历史的信息。此信息可以包括汽车被维修的日期和所提供的维修类型。另外，修理汽车表820还可以包括针对该汽车的制造商的建议的保养时间表。
修理车间表830包括关于所述多个独立维修中心760a...760n中的每个的信息。此信息可以包括针对修理中心的传记信息、地理位置信息、保险信息以及所提供维修类型。
维修表840包括关于由汽车经销商110向汽车的所有者给予的维修类型的信息。该维修可以例如包括换油、轮胎换位、制动器维修等。
维修结果表850包括关于由所述多个独立维修中心760a...760n对每个汽车进行的维修的结果的信息。此信息可以包括汽车被拾起的日期和时间、在工作上花费的时间量以及汽车被返回的日期和时间。
维修评论表860包括由车主730a提供的关于其对由独立维修中心提供的维修的意见的信息。
图9示出从所有者730a的角度的用于汽车经销商110维修所有者的汽车的过程。
首先，车主730a访问汽车经销商维修应用905。汽车经销商维修应用可以采取网站、web应用或被下载并安装在移动计算机130上的应用的形式。在实施例中，汽车经销商维修应用和汽车经销商销售应用是相同的应用。
接下来，车主730a注册所有者账户910。在此注册过程期间，移动计算机130提示车主730a输入信息。此信息可以包括关于所有者730a的传记信息、针对车主730a的信用卡信息以及针对车主730a的保险信息。此信息被发射到服务器720，在那里其被保存在所有者信息表810中。如果车主730a先前已注册，则可以跳过此步骤。
车主730a在移动计算机130上从列表选择915汽车要求的维修。维修列表基于存储在维修表840中的信息。然后由可以提供选择的维修的所有独立维修中心760a...760n在步骤1020中基于服务器720的一个或多个表格中的信息发射和接收警报。接收到警报的独立维修中心可以基于存储在服务器720的一个或多个表格中的信息而被限制于在离车主730a的地理位置预定距离之内的中心。
车主730a然后接收由独立维修中心中的一个发射1035的报价920。车主730a可以选择接受维修报价725。
如果车主730a不接受报价725，则移动计算机提示车主730a输入用于拒绝报价的基本理由930。此信息可以在自由输入文本书中输入或者通过从预填好的列表选择来输入。此信息被发射到服务器，在那里其被存储在维修结果表850中。
如果车主730a接受该报价，则批准被发射到独立维修中心935。
车主730a然后在来自独立维修中心的技工取回汽车时接收确认940。当维修完成时，另一个警报被发送945给车主730a。最后，车主730a在来自独立维修中心935的技工返回汽车时接收到警报950。此警报可以采取电子邮件消息、SMS文本消息、应用内警报或诸如此类的形式。
接下来，车主730a检查对其汽车执行的工作，并且如果其是可接受的，则车主730a经由移动计算机130批准支付。此信息被发射到服务器720。
最后，车主730a评论所提供的工作。包含在车主730a评论中的信息然后被发射到服务器720，在那里其被保存在维修评论表860中。
图10示出从独立维修中心760a...760n中的一个的角度的用于汽车经销商110维修所有者的汽车的过程。
首先，独立维修中心访问汽车经销商维修应用905。汽车经销商维修应用可以采取网站、web应用或被下载并安装在移动计算机130上的应用的形式。
接下来，独立维修中心注册技工账户1010。在此过程中，可以提示独立维修中心输入针对维修中心的传记信息、地理位置信息以及保险信息。然后提示独立修理中心输入所提供的一个或多个维修类型1015。此信息被发射到服务器720，在那里其被存储在修理车间表830中。
独立维修中心然后接收1020从车主730a发射的请求。独立维修中心然后具有预定时间段来给予提供维修1025。独立维修中心还可以从修理汽车表接收附加信息。
如果独立维修中心选择不提供维修，则提示其解释其基本理由1030。此信息被发射到服务器720，在那里其被存储在一个或多个表格中。
如果独立维修中心选择提供维修，则报价被发射1035给车主730a并在步骤920中被车主730a接收到。
车主730a可以选择接受或拒绝用以提供维修的报价925。
如果车主730a选择不接收来自独立维修中心的维修，则独立维修中心接收带有由车主730a在步骤930中输入的基本理由的警报。
如果车主730a选择接收来自独立维修中心的维修，则独立维修中心接收汽车的位置1035。来自独立维修中心的技工然后行进到汽车处。
技工然后使用移动计算机130来将汽车解锁1050。此过程在功能上与关于步骤450的解锁过程描述的解锁过程是同样的。一旦汽车被解锁，则警报被发射给车主730a并在步骤940中被接收。
技工然后能够使用与关于步骤460描述的那个类似的移动计算机130来启动汽车。技工然后将汽车运输到独立维修中心1060。一旦汽车用计算机150确定汽车已到达独立维修中心，则警报被发送给车主730a并其在步骤945中被接收到。为了确定汽车已到达独立维修中心，汽车用计算机150可以依赖于存储在服务器720中的表格中的一个或多个中的信息。
独立维修中心处的技工然后向汽车提供维修1070。来自独立维修中心的技工中的一个将汽车返回至其原始位置1080。技工可以基于由汽车用计算机150或移动计算机130提供的信息来确定原始位置。
一旦汽车被返回，技工就使用移动计算机130将汽车锁住1085。一旦汽车被定位，警报就被发送到汽车730a并在步骤950中被接收。
如果车主批准支付955，则支付被独立维修中心接收1090。
图11示出从汽车经销商110中的一个的角度的用于汽车经销商110维修所有者的汽车的过程。
汽车经销商110首先恳求独立维修中心进行注册1105。该恳求让独立维修中心760a...760n完成注册步骤1010。
汽车经销商110负责维护1110存储在服务器720中的表格，诸如在图11中描绘的那些。
汽车经销商110接收车主730a已请求维修的警报1115。此警报可以包含从存储在服务器720中的表格中的一个或多个检索的关于车主730a的信息。
接下来，汽车经销商110接收到独立维系中心760a...760n中的一个已给予其维修。随后，汽车经销商110接收报价在步骤925中被车主730a接受或拒绝的指示。
如果用以提供维修的报价未被车主730a接受，则汽车经销商110接收包含车主730a在步骤930中输入的基本理由的警报1125。
如果用以提供维修的报价被车主730a接受，则汽车经销商110在汽车已返回并且在步骤1085中被锁住时接收警报。汽车经销商110在工作被批准之后从车主730a接收支付1135。汽车经销商110还从车主730a接收关于由独立维修中心提供的工作的反馈1140。部分地基于所提供的反馈，汽车经销商110向独立维修中心提供支付1145。
虽然以上以特定的组合描述了特征和元件，但本领域的普通技术人员将领会到每个特征或元件可以单独或以与其它特征和元件的任何组合来使用。另外，以上描述的步骤中的任一个可以由服务器、移动计算机或车辆计算机自动地执行。
此外，在本文中描述的方法可以以被并入在计算机可读介质中以供计算机或处理器执行的计算机程序、软件或固件来实现。计算机可读介质的示例包括电子信号（通过有线或无线连接发射）和非暂时计算机可读存储介质。非暂时计算机可读存储介质的示例包括但不限于只读存储器（DOM）、随机存取储器（RAM）、寄存器、高速缓冲存储器、半导体存储器设备、磁介质诸如内部硬盘和可移动磁盘、磁光介质以及光学介质诸如CD-ROM盘以及数字通用盘（DVD）。可以使用与计算机程序相关联的处理器来以物理或虚拟化形式实现移动服务器、移动计算机或车辆计算机。
Claims (20)
1.一种用于销售汽车的系统，该系统包括：
服务器，其被通信耦合到因特网；
一个或多个移动计算机，其被通信耦合到因特网，其中，所述一个或多个移动计算机包括购买者设备；以及
多个车辆，其均包括被通信耦合到因特网的汽车用计算机，其中，所述多个车辆中的每个为所有者拥有；
其中，所述汽车用计算机：
向服务器发射相应车辆的汽车位置信息，
向服务器发射指示相应车辆可用于展示的展示指示，
响应于来自服务器的第一指令，确认潜在购买者的身份，
响应于来自服务器的第二指令，将相应车辆解锁，
响应于来自服务器的第三指令，开启相应车辆；
其中，所述服务器：
存储针对所述多个车辆中的每个的汽车位置信息，
存储针对所述多个车辆中的每个的展示指示，
基于从购买者设备接收到的第一请求发射第一指令，
基于从购买者设备接收到的第二请求发射第二指令，
基于从购买者设备接收到的第三请求发射第三指令，
基于观看每个相应汽车的潜在购买者的数目而向来自所述多个车辆的每个车辆的相应所有者奖励信用；
其中，所述购买者设备：
确定购买者设备的地理位置，
显示包括针对来自所述多个车辆的一个或多个车辆的汽车位置信息的指示符的地图，其中，所述展示指示基于购买者设备的地理位置而指示汽车可用于展示，
接收来自潜在购买者的识别在地图上显示的特定车辆的选择输入，
接收来自特定车辆的所有者的展示被允许的确认，
响应于来自潜在购买者的确认输入，向服务器发射第一请求，
响应于来自潜在购买者的解锁输入，向服务器发射第二请求，
响应于来自潜在购买者的试驾输入，向服务器发射第三请求。
2.权利要求1的系统，其中，针对一个或多个车辆的汽车位置信息的指示符使针对一个或多个车辆的位置信息模糊，并且
其中，所述购买者设备在来自所有者的确认之后，显露特定车辆的位置的真实指示符。
3.权利要求1的系统，其中，所述汽车用计算机对于相应车辆是集成的。
4.权利要求1的系统，其中，所述汽车用计算机是便携的，并且通过汽车通信端口被连接到相应车辆。
5.权利要求1的系统，其中，所述服务器进一步基于被允许的试驾的数目而奖励信用。
6.权利要求1的系统，其中，所述汽车用计算机进一步：
确定特定车辆可用于展示的持续时间，以及
将持续时间发射到服务器；并且
其中，所述服务器进一步：
存储针对所述多个车辆中的每个的持续时间，以及
基于每个相应汽车的相应持续时间而向来自所述多个车辆的每个车辆的相应所有者奖励信用。
7.权利要求1的系统，其中，所述服务器进一步：
接收来自潜在购买者的关于相应汽车的反馈输入，
存储来自潜在购买者的反馈输入，以及
基于来自潜在购买者的反馈输入而向来自所述多个车辆的每个车辆的相应所有者奖励信用。
8.权利要求1的系统，其中，特定车辆的所有者具有用以提供确认的预定时间段，并且
其中，所述服务器进一步在超过该预定时间段时从来自所述多个车辆的每个车辆的相应所有者扣除信用。
9.权利要求1的系统，其中，所述服务器进一步由于所有者拒绝的每个确认请求而从来自所述多个车辆的每个车辆的相应所有者扣除信用。
10.权利要求7的系统，其中，所述服务器进一步在接收到负面反馈时从来自所述多个车辆的每个车辆的相应所有者扣除信用。
11.一种用于销售汽车的方法，该方法包括：
分布多个汽车用计算机，其中，所述多个汽车用计算机中的每个被安装在车辆中；
接收针对所述多个汽车用计算机中的每个的汽车位置信息；
指示相应车辆可用于展示；
接收车辆类型的输入；
确定移动计算机的位置；
基于移动计算机的位置而显示针对可用于展示并且是所述车辆类型的一个或多个车辆的汽车位置信息的指示符的地图；
从在地图上显示的一个或多个车辆选择一个车辆；
请求所述一个车辆的展示；
接收来自所述一个车辆的所有者的展示被允许的确认；
使用所述一个车辆的相应汽车用计算机来确认潜在购买者的身份；
使用移动计算机将所述一个车辆的门解锁；
使用移动计算机开启所述一个车辆；
执行所述一个车辆的试驾；
使用移动计算机将所述一个车辆关掉；以及
基于展示的数目向所述一个车辆的所有者奖励信用。
12.权利要求11的方法，其中，针对一个或多个车辆的汽车位置信息的指示符使针对一个或多个车辆的位置信息模糊，并且所述方法还包括：
在来自所有者的确认之后，显露所述一个车辆的位置的真实指示符。
13.权利要求11的方法，其中，所述汽车用计算机中的一个或多个对于相应车辆是集成的。
14.权利要求11的方法，其中，所述汽车用计算机中的一个或多个是便携的，并且通过汽车通信端口被连接到相应车辆。
15.权利要求11的方法，还包括：
基于被允许的试驾的数目向所述一个车辆的所有者奖励信用。
16.权利要求11的方法，还包括：
确定所述一个车辆可用于展示的持续时间，以及
基于所述持续时间向所述一个车辆的所有者奖励信用。
17.权利要求11的方法，还包括：
接收来自潜在购买者的关于所述一个车辆的反馈输入，
基于来自潜在购买者的反馈输入而向所述一个车辆的所有者奖励信用。
18.权利要求11的方法，其中，所述一个车辆的所有者具有用以提供确认的预定时间段，并且所述方法还包括：
当超过所述预定时间段时从所述一个车辆的所有者扣除信用。
19.权利要求11的方法，还包括：
由于所有者拒绝的每个确认请求而从所述一个车辆的所有者扣除信用。
20.权利要求17的方法，还包括：
当接收到负面反馈时从所述一个车辆的所有者扣除信用。
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| US15/202,013 US10692126B2 (en) | 2015-11-17 | 2016-07-05 | Network-based system for selling and servicing cars |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN107525681A (zh) * | 2017-08-25 | 2017-12-29 | 苏州研鸿信息技术有限公司 | 智能obd车库汽车监管系统 |
| WO2019047735A1 (zh) * | 2017-09-06 | 2019-03-14 | 阿里巴巴集团控股有限公司 | 车辆信息处理方法、装置及车库系统 |
| CN111465523A (zh) * | 2018-05-14 | 2020-07-28 | 奥迪股份公司 | 用于车辆的试驾模式 |
| CN111465523B (zh) * | 2018-05-14 | 2021-07-13 | 奥迪股份公司 | 用于车辆的试驾模式 |
| US11376962B2 (en) | 2018-05-14 | 2022-07-05 | Audi Ag | Test drive mode for a vehicle |
| CN111476513A (zh) * | 2020-04-27 | 2020-07-31 | 徐州帝意电子有限公司 | 一种协助电动车生产商实时收集销售数据的控制方法 |
| CN111797338A (zh) * | 2020-07-24 | 2020-10-20 | 江苏金彭集团有限公司 | 电动车生产商以售车日期为整车三包起始日期的控制方法 |
Also Published As
| Publication number | Publication date |
|---|---|
| US11715143B2 (en) | 2023-08-01 |
| US10692126B2 (en) | 2020-06-23 |
| US20200258136A1 (en) | 2020-08-13 |
| US20170140452A1 (en) | 2017-05-18 |
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