WO2018121646A1 - 洗衣系统 - Google Patents

洗衣系统 Download PDF

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Publication number
WO2018121646A1
WO2018121646A1 PCT/CN2017/119275 CN2017119275W WO2018121646A1 WO 2018121646 A1 WO2018121646 A1 WO 2018121646A1 CN 2017119275 W CN2017119275 W CN 2017119275W WO 2018121646 A1 WO2018121646 A1 WO 2018121646A1
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WO
WIPO (PCT)
Prior art keywords
laundry
settlement terminal
door
centralized
time
Prior art date
Application number
PCT/CN2017/119275
Other languages
English (en)
French (fr)
Inventor
林田太一
吉村慎一
Original Assignee
青岛海尔洗衣机有限公司
Aqua株式会社
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
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Application filed by 青岛海尔洗衣机有限公司, Aqua株式会社 filed Critical 青岛海尔洗衣机有限公司
Priority to CN201780081101.8A priority Critical patent/CN110392752B/zh
Publication of WO2018121646A1 publication Critical patent/WO2018121646A1/zh

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    • D—TEXTILES; PAPER
    • D06—TREATMENT OF TEXTILES OR THE LIKE; LAUNDERING; FLEXIBLE MATERIALS NOT OTHERWISE PROVIDED FOR
    • D06F—LAUNDERING, DRYING, IRONING, PRESSING OR FOLDING TEXTILE ARTICLES
    • D06F34/00—Details of control systems for washing machines, washer-dryers or laundry dryers
    • D06F34/04—Signal transfer or data transmission arrangements
    • D—TEXTILES; PAPER
    • D06—TREATMENT OF TEXTILES OR THE LIKE; LAUNDERING; FLEXIBLE MATERIALS NOT OTHERWISE PROVIDED FOR
    • D06F—LAUNDERING, DRYING, IRONING, PRESSING OR FOLDING TEXTILE ARTICLES
    • D06F95/00—Laundry systems or arrangements of apparatus or machines; Mobile laundries 
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/18—Payment architectures involving self-service terminals [SST], vending machines, kiosks or multimedia terminals
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
    • G07F17/20—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for washing or drying articles, e.g. clothes, motor cars

Definitions

  • the present invention relates to a laundry system capable of improving the convenience of a shopper and improving the profitability of a shop owner.
  • Such a laundry system provides an environment in which a plurality of washing machines, a washer-dryer, and the like are provided in a laundry shop, and many people can use them at the same time (for example, Patent Document 1).
  • the customer who came to the laundry shop found the laundry equipment that was not put into the laundry and stopped, put in the laundry, confirmed the time and cost required for washing and drying, and settled, whereby the laundry equipment started to operate and automatically washed. Dry until the end.
  • the operation of the laundry equipment is several tens of minutes to one hour, so the customer often leaves immediately after putting the laundry and starting the device.
  • Patent Document 1 Japanese Patent No. 4297834
  • the present invention employs the following scheme.
  • the laundry system of the present invention includes: a plurality of laundry devices disposed in the store, and a centralized settlement terminal connected to the laundry devices, wherein the laundry device is configured to be capable of locking the door after the operation ends In the lock function, the centralized settlement terminal has a function of accepting selection of a required laundry device on a screen, and accepts extension of use of the laundry device at a predetermined time after the end of the operation while accepting the user identification information.
  • the centralized settlement terminal prompting the use of the laundry device with extended use
  • the settlement terminal accepts the extension use cancellation before the predetermined time, the lock state of the door is released.
  • the centralized settlement terminal is configured to cause the laundry device to perform a simulation operation that is lower than a normal rotation speed during the predetermined time period, or to cause the laundry device to perform no heat transmission during operation. Simulated operation.
  • the extended use time of each laundry device is calculated based on the laundry device that ends the operation at the latest. Based on this, billing and locking for extended use of each laundry device are performed.
  • the present invention is characterized in that the user identification information includes related registration information of a member registered in advance, and the selection of the extended use, the presentation of the charging condition, or the method of settlement is based on the accepted use.
  • the person identification information corresponds to the registration information.
  • the present invention for adjusting the end time of a plurality of laundry facilities, it is possible to prevent the end time from being different for various laundry apparatuses, and the actual effect of the present invention can be achieved.
  • the present invention which is based on the selection of the extension information based on the registration information, it is possible to realize the differentiation from the ordinary customer by automatically applying the extension use function to the member registered in advance or providing the reservation function free of charge for the special member.
  • Fig. 1 is a schematic configuration diagram of a laundry shop constituting a laundry system according to an embodiment of the present invention.
  • FIG. 2 is a block diagram showing the functions of the same system.
  • FIG. 3 is a view showing an example of a screen configuration at the time of selecting a laundry device of a centralized settlement terminal constituting the same system.
  • FIG. 4 is a view showing an example of a screen configuration at the time of settlement of a centralized settlement terminal constituting the same system.
  • Figure 5 is a flow chart showing the flow performed by the centralized settlement terminal at the time of laundry equipment selection in the same system.
  • Fig. 6 is a flow chart showing the flow of execution of the centralized settlement terminal when the operation is extended in the same system.
  • Fig. 7 is a view showing a subroutine of Fig. 6;
  • FIG. 1 is a schematic configuration diagram of a laundry shop 1 in a laundry system according to an embodiment of the present invention
  • FIG. 2 is a block diagram showing functions of the entire system.
  • the laundry system includes: a plurality of laundry devices 2 such as a washer-dryer 2a, a clothes dryer 2b, and the like, which are installed in a laundry shop 1 that is open on the street, and the like, and is installed for each laundry shop 1 and is installed in the laundry shop.
  • a plurality of laundry devices 2 in one are communicatively connected to the centralized settlement terminal 3.
  • the centralized settlement terminal 3 of the laundry shop 1 is communicably connected to the server 5 for management via the communication network 4 such as a public line network.
  • Each of the laundry shops 1 employs the following system: the local settlement using the slot machine 21 provided in the laundry device 2 and the centralized settlement of the centralized settlement terminal 3 are used, and the operation of the laundry device 2 is started on the premise that the settlement is completed. That is, a system that starts to operate whether the settlement is completed on the centralized settlement terminal 3 or the local settlement is completed on the laundry device 2.
  • the door 22 When the door 22 is opened and the laundry is opened, the door 22 is closed and the required number of coins are put into the slot machine 21, and the washing machine 2 sets the operation time corresponding to the number of inputs and starts the operation.
  • the laundry device 2 is selected and settled on the centralized settlement terminal 3 after the laundry is put into the desired laundry device 2, or the laundry is selected on the centralized settlement terminal 3. After the device 2 puts the laundry into the laundry device 2 and settles it on the centralized settlement terminal 3, the operation is started.
  • the possibility that the laundry is taken out is actually particularly high in the case where the customer does not return after the end of the operation.
  • the laundry equipment is left unattended after the operation of the laundry equipment, there is a possibility that the laundry is contacted by others, and the work efficiency of the laundry equipment 2 is lowered, which also causes loss to the owner of the shop.
  • the present embodiment constructs a system in which the laundry apparatus 2 cannot be used from the local side at the stage where the laundry apparatus 2 is selected by the centralized settlement terminal 3, and further, when the laundry apparatus 2 is selected by the centralized settlement terminal 3, After the end of the operation, the laundry device 2 is also extended for a predetermined period of time and the other customer is clearly indicated that the laundry device is in use.
  • the laundry device 2 includes an operation accepting unit 20, a local control unit 23, a display device 24, a voice device 25, a local settlement unit 26, a door detecting unit 27, and a door locking unit 28.
  • the operation accepting unit 20 accepts operations such as an operation start button and an operation stop button.
  • the local control unit 23 is provided with a control program for causing the laundry device 2 to perform a series of operations from the start to the end of the operation on the premise that the laundry device 2 is locally used without relying on the centralized settlement terminal 3.
  • the operation from the start of the operation to the end of the operation is performed under the control of the centralized settlement terminal 3.
  • This control includes control for executing a simulation operation that is lower than the rotation speed in the normal operation or a simulation operation that does not transmit heat, unlike when the automatic operation extension command is input from the centralized settlement terminal 3.
  • the display device 24 and the voice device 25 in addition to the content for navigating the use of the laundry device 2, when the prompt information to be described later is input from the centralized settlement terminal 3, the content is output.
  • the local settlement unit 26 causes the local control unit 23 to start the operation.
  • the restriction command from the centralized settlement terminal 3 is input, the slot machine 21 is restricted from being in an unusable state.
  • the door detecting unit 27 detects opening and closing of the door 22, and inputs the detection state to the centralized settlement terminal 3.
  • the door lock portion 28 locks the door 22 so that it cannot be opened.
  • the lock command is input from the centralized settlement terminal 3 after the completion of the operation, the door 22 is locked so that the door 22 cannot be opened, and the laundry device 2 is extended. status of use.
  • This function is referred to as a laundry retention function in this specification.
  • the centralized settlement terminal 3 includes an accepting unit 31 that requests input of user identification information, an inquiry unit 32, a selection unit 33 that selects the laundry device 2, a settlement unit 34 that performs settlement, and controls the laundry device according to selection or settlement.
  • the centralized control unit 35 includes an accepting unit 31 that requests input of user identification information, an inquiry unit 32, a selection unit 33 that selects the laundry device 2, a settlement unit 34 that performs settlement, and controls the laundry device according to selection or settlement.
  • the receiving unit 31 accepts the information recording card 7 such as an ID card issued in advance, the user identification information previously recorded in the portable information terminal 6 such as a smartphone, and the like, and accepts the user input by the key input device 8 such as a numeric keypad. Identify information.
  • the accepting unit 31 receives the input of the user identification information recorded in advance, which is an input other than the key input device 8, the user identification information is stored, and the inquiry unit 32 initiates an inquiry to the server 5.
  • FIG. 3 shows a selection screen displayed by the selection unit 33.
  • the pop-up screen shown in the middle of the operation is displayed
  • the pop-up window of (a) of FIG. 3 is about the error message
  • the pop-up window of (b) of FIG. 3 is the door 22 of the laundry apparatus 2.
  • the status of the prompt message are explained below.
  • the screen below the pop-up window is the usual selection screen.
  • the selection screen displayed by the selection unit 33 displays each of the laundry devices 2 in groups of "selection”, “machine number”, “device”, and “state” while displaying the in-store map.
  • the laundry device 2 in operation reverses the color of the corresponding column and becomes an unselectable state.
  • FIG. 4 illustrates a case where a laundry apparatus 2 is selected and a door locking function for extended use is selected
  • (b) of FIG. 4 shows that a laundry apparatus 2 is selected and not only the door is selected.
  • (c) of FIG. 4 illustrates a case where three laundry apparatuses 2 are selected
  • (d) of FIG. 4 shows that one is selected.
  • the laundry equipment 2 and the user is a member.
  • the centralized control unit 35 outputs control information such as operation start, operation end, door lock, coin restriction, presentation information, and the like to the laundry device 2 based on the selection content of the laundry device 2 or the response information from the server 5.
  • the server 5 includes an inquiry accepting unit 51, a user information accepting unit 52, a member information managing unit 53, and a response unit 54.
  • the inquiry receiving unit 51 after accepting the input from the centralized settlement terminal 3 including the user identification information, inquires the member information management 53 about the member information that matches the user identification information. When there is no matching member information, the member registration accepting unit 52 hands over the processing.
  • the member registration accepting unit 52 executes the process for transmitting and receiving new members by transmitting and receiving information to and from the centralized settlement terminal 3, and registers the user identification information and the necessary information with the member information management unit 53 when the registration procedure is completed.
  • the person identification information and the necessary information are written in the information recording card 7 and the portable information terminal 6 by the centralized settlement terminal 3.
  • the member information management unit 53 associates the related information of the member registered in advance with the user identification information and records it.
  • the related information of the member includes information for selecting the door lock function, the automatic operation extension function, information as a special member, card settlement information, and the like.
  • the response unit 54 automatically opens the door lock function and the automatic operation extension function of the selected laundry device 2 on the selection screen shown in FIG.
  • the settlement terminal 3 responds. Further, in the case of a special member, a part of the service is provided free of charge on the settlement screen shown in FIG. In (d) of Fig. 4, the processing is free for 10 minutes. Further, in the case where the card settlement information is included, it is assumed that the settlement is completed without requiring cash settlement.
  • FIG. 5 is a flowchart showing a series of flows mainly executed by the selection unit 33 and the centralized control unit 35 after the user 31 has received the user identification information. Hereinafter, it will be described.
  • step S1 it is judged whether or not the customer has selected the laundry device 2. In the case of "Yes”, the process proceeds to step S1a, and in the case of "No", the process returns to step S1.
  • the slot machine 21 is restricted in step S1a, and the process proceeds to step S2.
  • step S2 it is judged whether or not the selected laundry device 2 has opened and closed the door not long ago.
  • the opening and closing signal of the door 22 is sequentially transmitted from the door detecting unit 27 of each washing machine 2 to the centralized settlement terminal 3, and in the case where the selected laundry device 2 coincides with the laundry device 2 in which the door opening and closing has recently occurred. It is speculated that the laundry device 2 that has been put into the laundry is selected. On the other hand, in the case of inconsistency, it is possible to select the laundry device 2 which is different from the laundry device into which the laundry is put. Therefore, in the case of YES, the process goes to step S5, and if it is "NO", the process goes to steps S3 and S4.
  • step S3 a message "Is it wrong?" is displayed on the pop-up screen of (a) of FIG. 3, and the process proceeds to step S4. Therefore, when the settlement using the centralized settlement terminal 3 is performed, it is prevented that the laundry device 2 other than the laundry device 2 that intends to use and put in the laundry is erroneously selected.
  • step S4 the customer is asked whether or not to reselect the device by the selection of "return to device selection” or “continue” on the popup screen of (a) of FIG.
  • the process returns to step S2, and in the case of NO, the process proceeds to step S5.
  • "NO" that is, "continue” is selected, it is assumed that the laundry device 2 is first selected on the centralized settlement terminal 3, and then the laundry is put into the laundry device 2.
  • step S5 it is confirmed based on the door opening and closing signal whether or not the door 22 of the selected laundry device 2 is closed. Then, in the case of YES, the process goes to step S7, and if it is "NO", the process goes to step S6.
  • step S6 as shown in (b) of FIG. 3, a pop-up screen indicating that the message "The door of the selected device is open. Please confirm” is displayed, and the process returns to the front of step S5. Therefore, the case where the operation is started directly in the state where the door 22 is open is prevented.
  • step S7 the door 22 of the selected laundry device 2 is locked, and the output to the display device 22 and the voice device 23 of the laundry device 2 indicates that it cannot be used because the centralized settlement terminal 3 is being used.
  • the prompt information of the operation and moves to step S8. Therefore, it is possible to prevent another customer from starting the operation of the laundry device 2 at the stage where the local settlement is being performed, the stage at which the door 21 is being opened, or the stage indicating the display being used.
  • step S8 it is judged whether or not the settlement is completed.
  • the settlement is performed by the charge subroutine SUB1, and the charge subroutine SUB1 displays the settlement screen shown in FIG.
  • the settlement screen includes the machine number, equipment, operation time, and amount of each selected laundry device 2, and the total amount of payment is calculated according to the selection of the laundry device 2, and the total amount paid is displayed. If "OK" is selected, the process proceeds to steps S9, S10, and in the case of cancellation, the process returns to the selection screen of the laundry device 2 shown in Fig. 3.
  • step S9 an operation command is issued to the laundry device 2 to start the operation
  • step S10 an operation stop command is issued to the laundry device 2, and the operation is stopped, and the flow is terminated.
  • a door lock function/automatic operation extension function column is set for each laundry device 2, and is designed to switch the use/non-use door lock function, for example, when the column is clicked.
  • the run extension function is associated with the total payment amount.
  • FIG. 6 is a flowchart showing the flow of control performed by the centralized control unit 35 after the settlement is completed.
  • the system can be configured in such a manner that the lock function of the door 22, the restriction function of the slot machine 21, the erroneous selection of the laundry device 2, or the prompt function of the open state of the door 22 are not required, and the execution of FIG. 5 is performed.
  • the process starts after step S1 and step S8 related to settlement, and subroutine SUB1.
  • step T1 it is judged whether or not the retention function of the laundry is selected. If "NO”, the process proceeds to steps T2 and T3. If YES, the process proceeds to steps T4 and T5.
  • step T2 the operation of the laundry device 2 is started, and in step T3, the operation of the laundry device 2 is ended. This is the same as steps S9 and S10 shown in FIG.
  • steps T4 and T5 the operation of the laundry device 2 is also started, and the operation of the laundry device 2 is ended. This is the same as steps T2 and T3. However, after this step T5, the process moves to step T6.
  • step T6 the door 22 is locked, and the timer is operated in step T7.
  • the timer is 30 minutes in (a) and (d) of Fig. 4, and three of 20 minutes, 30 minutes, and 60 minutes are prepared in (c) of Fig. 4 .
  • the lock of the door 22 is released after the end of the operation, and the laundry is taken out.
  • the door 22 of the laundry device 2 is continuously locked after the operation of the laundry device 2 is completed. set time. Therefore, it is possible to prevent the loss of the operator due to the inability of the next customer to be used due to the customer not returning after the end of the operation of the laundry device 2.
  • step T6 the process moves to step T8, but SUB2 is executed previously.
  • step L1 it is judged in step L1 whether or not the automatic operation extension function including the door lock is selected, and in the case of YES, the laundry apparatus 2 is in step L2.
  • the process proceeds to step T8. In the case of "No", the process moves directly to step T8.
  • the automatic operation extension function can present the appearance of the operation to the customer while keeping the laundry in a state of no damage.
  • step T8 it is determined whether there is an unlock command issued by the customer.
  • unlocking the illustration is omitted, but when the user identification information is input through the centralized settlement terminal 3, an unlock screen including the list of the laundry devices 2 in operation is displayed, and it is requested to select whether or not to unlock.
  • step T10 the process proceeds to step T10, and if "NO" is selected, the process proceeds to step T9.
  • step T9 it is judged whether or not the designated time has elapsed. If YES, the process goes to step T10, and if NO, the process returns to step T8.
  • the subroutine SUB3 is executed in advance.
  • step L3 it is determined in step L3 whether or not the automatic operation extension is being performed. If YES, the process proceeds to step L4, the automatic extension operation is stopped, and the process proceeds to step T10. In the case of "NO”, Move to step T10.
  • step T10 the locking of the door 22 is released, and all the processes of the laundry device 2 are ended.
  • steps S1 to S7 of FIG. 5 are executed in accordance with the selection of each laundry device 2, and moved to the charge subroutine SUB1.
  • the extended use time of each laundry device 2 is calculated in conjunction with the laundry device 2 that has finished the operation at the latest, and based on this, the extension of each laundry device 2 is performed. Billing and locking used. Thereby, it is possible to prevent the end time from being different for various laundry apparatuses 2, and the actual effect of the present invention can be achieved.
  • the user identification information includes the registration information of the member registered in advance, and the method of extending the selection of use, the presentation of the charging condition, or the settlement method is performed based on the registration information corresponding to the accepted user identification information. . Therefore, it is possible to differentiate from the general customer by automatically applying the extended use function to the pre-registered member, or providing the reserved function for the special member free of charge.
  • the laundry system of the present embodiment can improve the convenience of the shopper and improve the profit rate of the store owner. Further, the local settlement on the stand-alone laundry machine and the centralized settlement mode using the centralized terminal can be appropriately eliminated. The problems caused by the store.

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  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Textile Engineering (AREA)
  • General Physics & Mathematics (AREA)
  • Physics & Mathematics (AREA)
  • Accounting & Taxation (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • General Business, Economics & Management (AREA)
  • Strategic Management (AREA)
  • Finance (AREA)
  • Theoretical Computer Science (AREA)
  • Coin-Freed Apparatuses For Hiring Articles (AREA)
  • Control Of Washing Machine And Dryer (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)

Abstract

本发明提供一种符合顾客和店铺经营者双方的需求的、新的洗衣系统。具备：配置于店铺（1）内的多台洗衣设备（2）以及与这些洗衣设备（2）连接的集中结算终端（3）。洗衣设备（2）具备：能在运转结束后对门（22）进行上锁的上锁功能，集中结算终端（3）具备：在画面上受理对所需的洗衣设备的选择的功能；受理使用人识别信息的同时受理在运转结束后的一定时间对这台洗衣设备（2）的延长使用的功能；以及受理与延长使用受理时的信息一致的使用人识别信息的同时受理对延长使用的解除的功能。集中结算终端（3）在受理对附带着延长使用的洗衣设备（2）的使用时，提示与延长使用时间相对应的计费条件，并以对计费的结算被履行为前提，在相对应的洗衣设备（2）运转结束后，维持规定时间门（22）的上锁状态，另一方面，当集中结算终端（3）在规定时间前受理了延长使用解除时，则解除门（22）的上锁状态。

Description

洗衣系统 技术领域
本发明涉及一种能提高来店顾客的便利性并能提高店铺主人的收益率的洗衣系统。
背景技术
这种洗衣系统提供一种在洗衣店铺内具备多台洗衣机、洗衣干衣机等的洗衣设备，并且多人能同时使用的环境(例如专利文献1)。
来到洗衣店铺的顾客找到未被投入洗涤物且停止着的洗衣设备，放入洗涤物，确认洗涤、烘干所需的时间、费用并进行结算，由此，洗衣设备开始运转并自动进行洗涤、烘干直到结束。
然而，洗衣设备的运转为几十分钟～1小时左右，因此顾客常常会在放入洗涤物并启动设备后即刻离开。
此时，有时即使设备的运转结束，顾客也没返回，因此别的顾客无法使用该设备，作为经营者而言，设备的周转率下降。
另一方面，作为使用洗衣设备的顾客而言，为了防止洗涤物被盗以及下一位顾客从设备取出洗涤物，也希望在设备运转结束后直到自己返回期间，他人不接触洗涤物。此外，为了实现上述目的，也有客户会特意多交费，以调整洗衣设备的运转时间使其变得更长。
现有技术文献
专利文献
专利文献1：日本特许第4297834号公报
发明内容
发明所要解决的问题
本发明的目的在于，提供一种符合这样的顾客和店铺经营者双方的需求的、新的洗衣系统。
用于解决问题的方案
本发明为了实现所述目的，采用了如下的方案。
即，本发明的洗衣系统具备：配置在店铺内的多台洗衣设备、以及与这些洗衣设备连接的集中结算终端，其特征在于，所述洗衣设备具备：能在运转结束后对门进行上锁的上锁功能，所述集中结算终端具备：在画面上受理对所需的洗衣设备的选择的功能；受理使用人识别信息的同时受理在运转结束后的一定时间对这台洗衣设备的延长使用的功能；以及受理与延长使用受理时的信息一致的使用人识别信息的同时受理对所述延长使用的解除的功能，所述集中结算终端在受理对附带着延长使用的洗衣设备的使用时，提示与延长使用时间相对应的计费条件，并以对计费的结算被履行为前提，在相对应的洗衣设备运转结束后，维持规定时间门的上锁状态，另一方面，当所述集中结算终端在所述规定时间前受理了延长使用解除时，则解除所述门的上锁状态。
此外，本发明的特征在于，所述集中结算终端构成为：在所述规定时间期间，使洗衣设备实施比通常运转时转速低的模拟运转，或者与运转时不同使洗衣设备实施不送热的模拟运转。
此外，本发明的特征在于，所述集中结算终端在受理针对多台洗衣设备的附带着延长的使用的情况下，以最迟结束运转的洗衣设备为基准，算出各洗衣设备的延长使用时间，并基于此来进行对于各洗衣设备的延长使用的计费以及上锁。
此外，本发明的特征在于，所述使用人识别信息包括预先注册的会员的相关注册信息，所述延长使用的选择、所述计费条件的提示或者所述结算的方法基于与所受理的使用人识别信息相对应的注册信息来进行。
发明效果
根据以上说明的本发明，能防止由于在洗衣设备的运转结束后顾客没有返回，因此下一位顾客无法使用所导致的经营者的损失。此外，能防止在洗衣设 备的运转结束后，由洗涤物被置之不理而导致的盗窃、他人随意接触洗涤物的情况。此外，还能防止由于通过多缴费来调整为长时间运转而造成洗涤物受损的情况。
此外，根据在延长使用时进行模拟运转的本发明，能向别的顾客呈现出正在运转的表象，同时使洗涤物处于不会受损的状态。
此外，根据对多台洗衣设备调整结束时间的本发明，能防止结束时间因不同的洗衣设备而各式各样的情况，能实现本发明的实际效果。
此外，根据基于注册信息来进行延长使用的选择等的本发明，通过为预先注册的会员自动适用延长使用功能，或者为特殊会员无偿提供保留功能的服务等，能实现与普通顾客的差异化。
附图说明
图1是本发明的一个实施方式的构成洗衣系统的洗衣店铺的概略构成图。
图2是表示相同系统的功能的框图。
图3是表示构成相同系统的集中结算终端的洗衣设备选择时的画面构成例的图。
图4是表示构成相同系统的集中结算终端的结算时的画面构成例的图。
图5是表示相同系统中在洗衣设备选择时集中结算终端所执行的流程的流程图。
图6是表示相同系统中在运转延长时集中结算终端所执行的流程的流程图。
图7是表示图6的子程序的图。
具体实施方式
以下，参照附图说明本发明的实施方式。
图1是本发明的一个实施方式的洗衣系统中的洗衣店铺1内的概略构成图，图2是表示该系统整体的功能的框图。
该洗衣系统包含：设置于在街上等营业的洗衣店铺1的洗衣干衣机2a、干衣机2b等的多台洗衣设备2；以及按每个洗衣店铺1设置，并与设置在洗衣店铺1内的多台洗衣设备2可通信地连接的集中结算终端3。此外，在该洗衣系统中，经由公共线路网等的通信网4，洗衣店铺1的集中结算终端3与管理用的服务器5可通信地连接。
各洗衣店铺1采用以下系统：并用使用了洗衣设备2所具备的投币机21的本地结算、和集中结算终端3的集中结算，以结算完成为前提，开始洗衣设备2的运转。即，一种系统，无论是在集中结算终端3上完成了结算，还是在洗衣设备2上完成了本地结算，都开始运转。
当在打开门22并投入洗涤物之后，关闭门22并向投币机21投入所需枚数的硬币时，洗衣设备2设定与投入枚数相对应的运转时间并开始运转。
另一方面，在集中结算终端3中，通过在向所需的洗衣设备2投入洗涤物之后在该集中结算终端3上选择该洗衣设备2并进行结算，或者在集中结算终端3上选择了洗衣设备2之后向该洗衣设备2投入洗涤物再在集中结算终端3上进行结算，由此开始运转。
在采用这样的并用结算的情况下，在向洗衣设备2投入洗涤物之后，直到在集中结算终端3上完成结算的期间，或者，先在集中结算终端3上选择洗衣设备2之后，向该洗衣设备2投入洗涤物并在集中结算终端3上进行结算为止的期间，存在时滞。因此，在此期间别的顾客有可能会采取视为洗涤物在运转结束后被置之不理的处理。在这种情况下，不仅别的顾客可能会取出洗涤物，还有可能会被投入洗涤物并通过本地结算先进行运转，成为造成混乱的原因。
此外，由于要对位于远离集中结算终端3的位置的多台洗衣设备2进行操作，因此还有可能会因不能立刻在洗衣设备2上进行本地结算而产生弊端，例如无法确认是否忘了关门22、误选与投入了洗涤物的洗衣设备2相异的洗衣设备2。
为了消除这样的问题以提高便利性，需要使集中结算终端3和洗衣设备2连动，并进行针对包括上述时滞的远程操作的某种处理。
另一方面，洗涤物被取出的可能性实际上在运转结束后顾客未返回的情况 下尤其高。在洗衣设备运转结束后被置之不理的情况下，还存在洗涤物被他人接触的盗窃的可能性，洗衣设备2的工作效率下降，也造成店铺主人的损失。
为了消除这样的问题并应对顾客和店铺主人双方的需求，需要尽量避免洗衣设备2在运转结束后以收容有洗涤物的状态就此停止。
因此，本实施方式构建一种在通过集中结算终端3选择了洗衣设备2的阶段无法从本地侧使用该洗衣设备2的系统，此外，构建一种在通过集中结算终端3选择洗衣设备2时，在运转结束后也使该洗衣设备2呈规定时间延长使用状态并向别的顾客明示该洗衣设备正在使用中的系统。
以下，为此以所需的硬件构成以及软件构成为中心，对该系统进行说明。
如图2所示，洗衣设备2具备：操作受理部20、本地控制部23、显示装置24、语音装置25、本地结算部26、门检测部27、门上锁部28。
操作受理部20受理运转开始按钮、运转停止按钮等的操作。
本地控制部23具备控制程序，其用于在洗衣设备2不依靠集中结算终端3地被本地使用的情况下，以本地结算为前提，使洗衣设备2执行从运转开始到结束的一系列动作。在从集中结算终端3侧控制洗衣设备2的情况下，在集中结算终端3的支配下执行从运转开始到运转结束。该控制中包括：用于当从集中结算终端3输入了自动运转延长指令时，执行比通常运转时的转速低的模拟运转或者与运转时不同执行不送热的模拟运转的控制。
在显示装置24、语音装置25中，除了对洗衣设备2的使用进行导航的内容以外，在从集中结算终端3输入了后述的提示信息的情况下，则输出该内容。
当向投币机21投入硬币并完成了结算时，本地结算部26使本地控制部23开始运转。另一方面，当被输入了来自集中结算终端3的限制指令时，限制投币机21使其呈无法使用的状态。
门检测部27进行门22的开闭检测，并将检测状态向集中结算终端3输入。
门上锁部28对门22进行上锁，使其成为无法打开的状态。特别是在本实施方式中，具备以下功能：当在运转结束后从集中结算终端3输入了上锁指令时，则对门22进行上锁，使其成为无法打开的状态，使洗衣设备2成为延长使 用状态。该功能在本说明书中称为洗涤物保留功能。
另一方面，集中结算终端3具备：要求输入使用人识别信息的受理部31、查询部32、选择洗衣设备2的选择部33、进行结算的结算部34、根据选择或者结算来控制洗衣设备的集中控制部35。
受理部31除了预先发行的ID卡这样的信息记录卡7、预先记录在智能手机等的便携式信息终端6等中的使用人识别信息以外，还受理由数字键盘等按键输入器8输入的使用人识别信息。其中，在受理部31受理了按键输入器8以外的输入即预先记录的使用人识别信息的输入的情况下，存储该使用人识别信息的同时，查询部32向服务器5发起查询。
图3表示根据选择部33显示的选择画面。在这些图中，显示在操作中途示出的弹窗画面，图3的(a)的弹窗是关于按错的提示信息，图3的(b)的弹窗是表示洗衣设备2的门22的状态的提示信息。这些情况在以下进行说明。弹窗下面的画面是通常的选择画面。
选择部33显示的选择画面在显示店内地图的同时，按照每台洗衣设备2，以“选择”、“机号”、“设备”、“状态”的各栏为一组进行显示。工作中的洗衣设备2使对应栏的颜色反转并成为无法选择的状态。
集中结算部34在图3的选择画面上完成洗衣设备2的选择之后，显示图4所示的结算画面，计算合计金额并进行结算的执行。图4的(a)例示出选择了一台洗衣设备2并且选择了用于延长使用的门上锁功能的情况，图4的(b)例示出选择了一台洗衣设备2并且不仅选择门上锁而且选择在延长使用时使洗衣设备2模拟运转的自动运转延长功能的情况，图4的(c)例示出选择了三台洗衣设备2的情况，图4的(d)例示出选择了一台洗衣设备2且使用者为会员的情况。对于这些门上锁功能、自动运转延长功能等在以下进行说明。
集中控制部35基于洗衣设备2的选择内容、或者来自服务器5的响应信息，向洗衣设备2输出运转开始、运转结束、门上锁、限制投币、提示信息等的控制信息。
服务器5具备：查询受理部51、使用人信息受理部52、会员信息管理部53、响应部54。
查询受理部51在受理了包括使用人识别信息的来自集中结算终端3的输入后，向会员信息管理53查询与使用人识别信息一致的会员信息。在没有一致的会员信息时，向会员注册受理部52移交处理。
会员注册受理部52通过与集中结算终端3之间的信息收发，执行用于进行新会员注册的流程，并在注册手续完成时，向会员信息管理部53登记使用人识别信息和必要的信息，通过集中结算终端3在信息记录卡7、便携式信息终端6中写入使用人识别信息和必要的信息。
会员信息管理部53将预先注册的会员的相关信息与使用人识别信息关联起来进行记录。在该会员的相关信息中，包括了选择始终使用门上锁功能、自动运转延长功能的信息、作为特殊会员的信息、卡结算的信息等。
在为始终使用门上锁功能的会员的情况下，响应部54以在图3所示的选择画面上自动开通所选择的洗衣设备2的门上锁功能、自动运转延长功能的方式，对集中结算终端3进行响应。此外，在为特殊会员的情况下，以在图4所示的结算画面上使一部分服务免费的方式进行响应。在图4的(d)中，处理为免费10分钟。此外，在包括了卡结算的信息的情况下，设为以不要求现金结算的方式完成结算。
图5是表示在受理部31受理了使用人识别信息之后，主要由选择部33、集中控制部35执行的一系列流程的流程图。以下，对其进行说明。
<步骤S1>
在步骤S1中，判断顾客是否选择了洗衣设备2。在“是”的情况下，移至步骤S1a，在“否”的情况下，再次返回步骤S1。在步骤S1a中限制投币机21，移至步骤S2。
<步骤S2>
在步骤S2中，判断所选择的洗衣设备2在此不久前是不是有门开闭。如上所述，门22的开闭信号从各洗衣设备2的门检测部27依次发送给集中结算终端3，在所选择的洗衣设备2与最近发生了门开闭的洗衣设备2一致的情况下，推测选择了已被投入洗涤物的洗衣设备2。另一方面，在不一致的情况下，有可能选择了与投入了洗涤物的洗衣设备相异的洗衣设备2。因此，在“是”的情况 下，移至步骤S5，在“否”的情况下，移至步骤S3、S4。
<步骤S3>
在步骤S3中，在图3的(a)的弹窗画面上显示出“按错了吧？”这一提示信息并移至步骤S4。因此，在进行使用了集中结算终端3的结算的情况下，防止错误地选择打算使用并投入了洗涤物的洗衣设备2之外的洗衣设备2的情况。
<步骤S4>
在步骤S4中，通过在图3的(a)的弹窗画面上的“回到设备的选择”或者“继续进行”的选择来询问顾客是否要重新选择设备。在“是”的情况下，返回至步骤S2，在“否”的情况下，前进至步骤S5。在选择“否”即“继续进行”的情况下，假定为先在集中结算终端3上选择洗衣设备2之后，再向该洗衣设备2投入洗涤物的情况。
<步骤S5>
在步骤S5中，根据门开闭信号来确认所选择的洗衣设备2的门22是否关闭着。然后，在“是”的情况下，移至步骤S7，在“否”的情况下，移至步骤S6。
<步骤S6>
在步骤S6中，如图3的(b)所示，显示出表示“所选择的设备的门敞开着。请确认”这一提示信息的弹窗画面，并返回至步骤S5的前面。因此，防止了在门22开着的状态下直接开始运转的情况。
<步骤S7>
另一方面，在步骤S7中，对所选择的洗衣设备2的门22上锁，并且向这台洗衣设备2的显示装置22、语音装置23输出表示由于在集中结算终端3侧正在使用而无法操作的提示信息，并移至步骤S8。因此，能防止别的顾客在正要进行本地结算的阶段、正要打开门21的阶段、或者注意到表示正在使用的显示的阶段，先开始这台洗衣设备2的运转的情况。
<步骤S8>
在步骤S8中，判断是否完成了结算。结算通过计费子程序SUB1来进行， 计费子程序SUB1显示图4所示的结算画面。结算画面包括所选择的每台洗衣设备2的机号、设备、运转时间、金额，根据洗衣设备2的选择计算出支付总额，并显示合计支付的金额。如果选择“OK”，则移至步骤S9、S10，在取消的情况下，再次返回至图3所示的洗衣设备2的选择画面。
<步骤S9、S10>
在步骤S9中，向洗衣设备2发出运转指令并开始运转，在步骤S10中，向洗衣设备2发出运转停止指令并停止运转，结束流程。
此外，在本实施方式中，在洗衣设备2的选择时，能选择是否在运转结束后将门22锁定规定时间。在图5的选择画面中，按照每台洗衣设备2设置了门上锁功能/自动运转延长功能的栏，并设计成例如当点击了该栏时，切换使用/不使用门上锁功能、自动运转延长功能，并与合计支付金额相关联。
根据该门上锁功能的有无，由运转结束后的集中控制部35进行的控制变得不同。图6是表示在结算完成后集中控制部35所进行的控制的流程的流程图。能以如下方式构成系统：在不需要门22的上锁功能、投币机21的限制功能、针对洗衣设备2的误选择或门22的开状态的提示功能的情况下，在执行图5的步骤S1和与结算相关的步骤S8、子程序SUB1之后开始该流程。
<步骤T1>
在步骤T1中，判断是否选择使用了洗涤物的保留功能，在“否”的情况下，移至步骤T2、T3，在“是”的情况下，移至步骤T4、T5。
<步骤T2、T3>
在步骤T2中，开始洗衣设备2的运转，在步骤T3中，结束洗衣设备2的运转。这与图5所示的步骤S9、S10相同。
<步骤T4、T5>
在步骤T4、T5中，也开始洗衣设备2的运转，结束洗衣设备2的运转。这与步骤T2、T3相同。但是在该步骤T5之后，移至步骤T6。
<步骤T6、T7>
在步骤T6中，进行门22的上锁，在步骤T7中使计时器工作。计时器在图 4的(a)、(d)中为30分钟，在图4的(c)中准备了20分钟、30分钟、60分钟这三种。即，通常情况下在运转结束后门22的上锁被解除，成为使洗涤物取出的状态，但在本实施方式中，在该洗衣设备2的运转结束后继续将该洗衣设备2的门22锁定规定时间。因此，能防止由于在洗衣设备2的运转结束后顾客没有返回而使得下一位顾客无法使用并由此导致的经营者的损失。此外，能防止在洗衣设备2的运转结束后，因洗涤物被置之不理而导致的盗窃、他人随意地接触洗涤物的情况。此外，还能防止由于通过多缴费来调整为长时间运转而造成洗涤物受损的情况。在该步骤T6、T7之后，移至步骤T8，但在此前执行SUB2。
<子程序SUB2>
如图7的(a)所示，在子程序SUB2中，在步骤L1中判断是否选择了包括门上锁的自动运转延长功能，在“是”的情况下，在步骤L2中向洗衣设备2发出自动运转延长命令之后，移至步骤T8。在“否”的情况下，直接移至步骤T8。由此，通过自动运转延长功能，能向顾客呈现出正在运转的表象，同时使洗涤物处于不会受损的状态。
<步骤T8>
在步骤T8中，判断是否有由顾客发出的解锁指令。在解锁的情况下，省略了图示，但当通过集中结算终端3输入了使用人识别信息时，则显示出包括运转中的洗衣设备2的列表的解锁画面，并要求选择是否进行解锁。在选择了“是”的情况下，移至步骤T10，在选择了“否”的情况下，移至步骤T9。
<步骤T9>
在步骤T9中，判断是否经过了指定时间，在“是”的情况下，移至步骤T10，在“否”的情况下，返回至步骤T8。在移至步骤T10时，事先执行子程序SUB3。
<子程序SUB3>
在子程序SUB3中，在步骤L3中判断是否正在进行自动运转延长，在“是”的情况下，移至步骤L4，停止自动延长运转并移至步骤T10，在“否”的情况下，直接移至步骤T10。
<步骤T10>
在步骤T10中，解除门22的上锁，结束洗衣设备2的所有工序。
需要说明的是，在选择了多台洗衣设备2的情况下，按照每一洗衣设备2的选择来执行图5的步骤S1～S7，并移至计费子程序SUB1。在该情况下，如图4的(c)所示，构成为：结合最迟结束运转的洗衣设备2计算出各洗衣设备2的延长使用时间，并基于此来进行对于各洗衣设备2的延长使用的计费以及上锁。由此，能防止结束时间因不同的洗衣设备2而各式各样的情况，能实现本发明的实际效果。
此外，如上所述，使用人识别信息包括预先注册的会员的相关注册信息，延长使用的选择、计费条件的提示或者结算的方法基于与所受理的使用人识别信息相对应的注册信息来进行。因此，通过为预先注册的会员自动适用延长使用功能，或者为特殊会员无偿提供保留功能的服务等，能实现与一般顾客的差别化。
根据以上，本实施方式的洗衣系统能提高来店顾客的便利性的同时还能提高店铺主人的收益率，进一步，能适当地消除并用洗衣设备单机上的本地结算和使用了集中终端的集中结算方式的店铺所产生的问题。
以上，针对本发明的一个实施方式进行了说明，但各部的具体构成不限于上述实施方式，也可以在不脱离本发明的技术精神的范围内进行各种变形。
附图标记说明
1…洗衣店铺
2…洗衣设备
2a…洗衣设备(洗衣干衣机)
2b…洗衣设备(干衣机)
3…集中结算终端
22…门。

Claims (4)

  1. 一种洗衣系统，具备：配置在店铺内的多台洗衣设备、以及与这些洗衣设备连接的集中结算终端，其特征在于，
    所述洗衣设备具备：能在运转结束后对门进行上锁的上锁功能，
    所述集中结算终端具备：在画面上受理对所需的洗衣设备的选择的功能；受理使用人识别信息的同时受理在运转结束后的一定时间对这台洗衣设备的延长使用的功能；以及受理与延长使用受理时的信息一致的使用人识别信息的同时受理对所述延长使用的解除的功能，
    所述集中结算终端在受理对附带着延长使用的洗衣设备的使用时，提示与延长使用时间相对应的计费条件，并以对计费的结算被履行为前提，在相对应的洗衣设备运转结束后，维持规定时间门的上锁状态，另一方面，当所述集中结算终端在所述规定时间前受理了延长使用解除时，则解除所述门的上锁状态。
  2. 根据权利要求1所述的洗衣系统，其特征在于，
    所述集中结算终端构成为：在所述规定时间期间，使洗衣设备实施比通常运转时转速低的模拟运转，或者与运转时不同使洗衣设备实施不送热的模拟运转。
  3. 根据权利要求1或2所述的洗衣系统，其特征在于，
    所述集中结算终端在受理针对多台洗衣设备的附带着延长的使用的情况下，以最迟结束运转的洗衣设备为基准，算出各洗衣设备的延长使用时间，并基于此来进行对于各洗衣设备的延长使用的计费以及上锁。
  4. 一种洗衣系统，其特征在于，
    所述使用人识别信息包括预先注册的会员的相关注册信息，所述延长使用的选择、所述计费条件的提示或者所述结算的方法基于与所受理的使用人识别信息相对应的注册信息来进行。
PCT/CN2017/119275 2016-12-28 2017-12-28 洗衣系统 WO2018121646A1 (zh)

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