WO2001084402A1 - Systeme et programme de gestion d'interpretation - Google Patents

Systeme et programme de gestion d'interpretation Download PDF

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Publication number
WO2001084402A1
WO2001084402A1 PCT/JP2001/003023 JP0103023W WO0184402A1 WO 2001084402 A1 WO2001084402 A1 WO 2001084402A1 JP 0103023 W JP0103023 W JP 0103023W WO 0184402 A1 WO0184402 A1 WO 0184402A1
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WO
WIPO (PCT)
Prior art keywords
interpreter
call
interpreting
user
information
Prior art date
Application number
PCT/JP2001/003023
Other languages
English (en)
Japanese (ja)
Inventor
Yoji Abe
Original Assignee
Yoji Abe
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Yoji Abe filed Critical Yoji Abe
Priority to AU2001244741A priority Critical patent/AU2001244741A1/en
Publication of WO2001084402A1 publication Critical patent/WO2001084402A1/fr

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2061—Language aspects
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2072—Schedules, e.g. personal calendars

Definitions

  • the present invention relates to an interpreter management system, an interpreter management method, and an interpreter management program, and more particularly to an interpreter management system, an interpreter manager, and an interpreter management program for managing an interpreter's interpretation work.
  • Landscape technology
  • a method using a translator may be considered to address the above-mentioned problems.
  • a portable translator described in Japanese Patent Application Laid-Open No. H8-265545 / Japanese Patent Application Laid-Open No. H11-110389 may be used.
  • these translators are limited in the types of languages that can be translated due to the limited storage capacity, etc., and it is considered difficult to translate in specialized fields.
  • a technology in which an operator manually transfers a call to a predetermined interpreter based on a country code or the like in an international telephone service or the like is disclosed in
  • the present invention has been made to solve the above-mentioned drawbacks of the prior art, and its purpose is to be capable of interpreting in any language, interpreting in a technical field such as technical terms, and furthermore, having an operator and interpreter.
  • the purpose is to provide an interpreter management system, an interpreter management method, and an interpreter management program that do not require a person to always wait at a specific place. Disclosure of the invention
  • the interpreter management system includes: interpreter identification information for identifying an interpreter; language information indicating a type of language in which an interpreter corresponding to the interpreter identification information can translate; and the interpreter identification information. It has at least interpreting time zone information indicating a time zone in which the corresponding interpreter can perform interpreting work, and contact information indicating 'contact information' which is a contact address of the interpreter corresponding to the interpreter specifying information.
  • An interpreter information table holding means for storing and holding an interpreter table;
  • the translator information table holding means and the calling means may be provided in territories of different countries.
  • the calling means responds to the incoming call by the user and interprets the designated language in accordance with the contents of the interpreter information table.
  • a call can be made to the currently available interpreter, and a call can be made between the interpreter at the call destination and the user to enable the interpreter to perform the interpreting work.
  • the interpreter table further includes reservation information indicating a reservation time at which the user wants to perform an interpreting operation by the interpreter, and the calling unit transmits the reservation information to the reservation information when a current time matches the reservation time. In response, a call is made to the user and the interpreter. .
  • the interpreter table may also include fee information indicating a fee for the interpreting service, and the user may select an interpreter according to the fee information.
  • the interpreter table may also include rank information indicating the rank of the quality of the interpreting work, and the user may select an interpreter according to the rank information.
  • the interpreter table may also include field information indicating a specialized field of interpretation of the interpreter, and the user may select an interpreter according to the field information.
  • the interpreter may further include a billing unit for billing according to the time at which the interpreter has performed the interpreting work.
  • the display unit may further include a display unit for displaying at least two telephone numbers adjacent to each other, and the calling unit may be adjacently displayed.
  • an interpreter to perform an interpreting operation is selected according to the language information and transmitted to the interpreter.
  • the interpreting service may be performed by calling and calling the telephone number, and performing a three-way call between the calling user, the interpreter, and the callee corresponding to the telephone number. .
  • the calling means selects an interpreter who should perform an interpreting operation according to the language information from among the language information and the telephone number inputted after receiving the call, calls the interpreter, and calls the interpreter.
  • Interpretation work may be performed by three-way communication between the user, the interpreter, and the recipient of the telephone number.
  • the calling unit may call the telephone number after receiving an incoming call for the interpreter.
  • the interpreter management method includes: an interpreter specifying information for specifying an interpreter; language information indicating a type of a language that can be interpreted by an interpreter corresponding to the interpreter specifying information; and the interpreter specifying information. At least the interpreting time zone information indicating the time zone during which the interpreter corresponding to the interpreter can perform the interpreting work, and the contact information indicating the contact information of the interpreter corresponding to the interpreter specifying information.
  • an interpreter in response to an incoming call by the user, an interpreter can be performed in a designated language in accordance with the contents of the interpreter information table, and the currently available interpreter A call is made between the interpreter at the call destination and the user to enable the interpreter to perform an interpreting operation.
  • the interpreter table further includes reservation information indicating a reservation time at which the user wants to perform an interpreting operation by the interpreter.
  • reservation information indicating a reservation time at which the user wants to perform an interpreting operation by the interpreter.
  • the interpreter table may also include fee information indicating a fee for the interpreting service, and the user may select an interpreter according to the fee information.
  • the interpreter table also includes rank information indicating a rank of the quality of the interpreting work. The first person may select an interpreter.
  • the interpreter table may also include field information indicating the interpreting specialized field of the interpreter, and the user may select an interpreter according to the field information. Note that the method may further include a charging step of charging according to the time at which the interpreter has performed the interpreting work.
  • an interpreter who is to perform an interpreting operation is selected from the language information and the telephone number input after the incoming call in accordance with the language information, and a call is made to the interpreter.
  • Interpretation may be performed by calling the telephone number to make a three-party call between the calling user, the interpreter, and the callee corresponding to the telephone number.
  • a call may be made to the telephone number after an incoming call for the call to the interpreter.
  • the interpreting management program is an interpreting managing program for managing an interpreting operation using a computer, wherein interpreter specifying information for specifying an interpreter and an interpreter corresponding to the interpreter specifying information are provided.
  • Language information indicating the type of language that can be interpreted
  • interpreting time zone information indicating a time zone during which the interpreter corresponding to the interpreter identification information can perform interpreting work
  • a series showing contact information that is the interpreter's contact information Storing and maintaining an interpreter table having at least contact information
  • an interpreting operation in response to an incoming call by the user, an interpreting operation can be performed in a designated language in accordance with the contents of the interpreter information table, and A call is made, and a call is made between the interpreter at the call destination and the user to enable the interpreter to perform the interpreting work.
  • the interpreter table further includes reservation information indicating a reservation time at which the user wants to perform an interpreting operation by the interpreter, and in the calling step, when the current time matches the reservation time, the reservation information is added to the reservation information. Call the user and the interpreter accordingly.
  • the interpreter table may also include fee information indicating a fee for the interpreting service, and the user may select an interpreter according to the fee information. Further, the interpreter table may also include rank information indicating a rank of the quality of the interpreting work, and the user may select an interpreter according to the rank information. Furthermore, the interpreter table may also include field information indicating the interpreting specialized field of the interpreter, and the user may select an interpreter according to the field information. Note that the method may further include a charging step of charging according to the time at which the interpreter has performed the interpreting work.
  • an interpreter who is to perform an interpreting operation is selected from the language information and the telephone number input after the incoming call according to the language information, and a call is made to the interpreter.
  • Interpretation may be performed by calling the telephone number to make a three-party call between the calling user, the interpreter, and the callee corresponding to the telephone number.
  • a call may be made to the telephone number after an incoming call for the call to the interpreter.
  • FIG. 1 is a block diagram showing an embodiment of an interpretation management system according to the present invention.
  • FIG. 2 is a block diagram showing a more specific configuration example of the sensor device in FIG.
  • FIG. 3 (a) is a diagram showing a configuration example of the interpreter table in FIG.
  • FIG. 3 (b) is a diagram showing a configuration example of a contract user table in FIG.
  • FIG. 3 (c) is a diagram showing a configuration example of a contractor table in FIG.
  • FIG. 4 is a flowchart showing an operation example of the translation management system according to the present invention.
  • FIG. 5 is a flowchart showing the contents of the interpreter registration process in FIG.
  • FIG. 6 is a flowchart showing the contents of the user registration process in FIG.
  • FIG. 5 is a flowchart showing the contents of the interpreter registration process in FIG.
  • FIG. 6 is a flowchart showing the contents of the user registration process in FIG.
  • FIG. 5 is a flowchart showing the contents of the
  • FIG. 7 is a flowchart showing the contents of the translation reservation process in FIG.
  • FIG. 8 is a flowchart showing the contents of processing when a call is made in response to an incoming call from a user and when a call is made based on the interpretation reservation contents.
  • Figure 9 shows 5 is a flowchart showing the contents of a contractor registration process in FIG.
  • FIG. 10 is a flowchart showing another example of the incoming call processing in FIG.
  • FIG. 11 (a) is a flowchart showing another example of the incoming call processing in FIG.
  • FIG. 11 (b) is a flowchart showing an example in which an IP telephone is used in the incoming call processing in FIG.
  • FIG. 12 is a sequence diagram showing the exchange of data between the interpreter, the sending device, and the user in the interpreter registration process and the user registration process.
  • FIG. 13 is a sequence diagram showing the exchange of data between the sending and receiving device and the user in the interpreting reservation process.
  • FIG. 14 is a sequence showing a process of sending and receiving data between an interpreter, a sending device, and a user in the process of making a call in response to an incoming call from a user and making a call based on translation reservation contents.
  • FIG. FIG. 15 is a sequence diagram showing data exchange when a translator is desired for a conversation with a telephone conversation partner.
  • FIG. 16 (a) is a sequence diagram showing the overnight transfer in the case of FIG. 11 (a).
  • FIG. 16 (b) is a sequence diagram showing an overnight transfer in the case of FIG. 11 (b).
  • FIG. 17 is a diagram showing the appearance of a telephone suitable for use in this system.
  • FIG. 18 is a diagram showing a message output device.
  • “interpreter” means the person who actually performs the interpreting work.
  • “User” means a person who receives the interpreting service provided by the interpreter.
  • “Contract user” refers to the user A person (including a company) who has a contract with the owner of the equipment (interpreter).
  • “General user” means a user other than the contract user.
  • “Contractor” means a person (including a company) that has a contract with the owner of the Senyi equipment (interpreting company) described below to provide the interpreting service to the user.
  • FIG. 1 is a block diagram showing an embodiment of an interpretation management system according to the present invention.
  • the interpreting management system includes a communication device 1 such as a telephone held by an interpreter, and a communication device 2 such as a telephone held by a user who receives the interpreting service.
  • Telecommunications equipment 3 such as telephones owned by the contractor who has requested an interpreting service with the owner of the device, which provides the interpreting service provided by this system,
  • the communication device 100 is configured to include a communication device 100 that controls a call between the device 2 and the communication device 3.
  • the communication device 100 may use a wireless device such as a transceiver in addition to a mobile phone (including a PHS) or a wired subscriber phone. Therefore, the communication device 1 and the sending device 100 are connected via a wireless or wired public line or the like.
  • a wireless device such as a transceiver in addition to a mobile phone (including a PHS) or a wired subscriber phone. Therefore, the communication device 1 and the sending device 100 are connected via a wireless or wired public line or the like.
  • a wireless device such as a transceiver may be used in addition to a mobile phone (including a PHS) or a wired subscriber phone. Therefore, the communication device 2 and the sending device 100 are also connected via a wireless or wired public line or the like.
  • a wireless device such as a transceiver may be used in addition to a mobile phone (including PHS), a wired subscriber phone, and the like. Therefore, communication equipment 3 and sensor 1 Also between 0 and 0, it is connected via a wireless or wired public line or the like.
  • the management of the call between the interpreter and the user who uses the interpreter service, and the management of the call between the interpreter and the contractor are performed by the sending device.
  • Interpretation work is performed by doing it in 100.
  • the contents displayed on the display medium 20 in the present system are used.
  • a telephone number 21 and a telephone number 22 are displayed adjacent to each other.
  • the telephone number 21 is the telephone number of the provider of the interpreting service provided by this system, that is, the telephone device 100.
  • the telephone number 22 is the telephone number of the person who provides the interpreting service to the user by making a contract with the provider of the interpreting service by this system, that is, the contractor 3.
  • the display medium 20 includes a display device for displaying a screen, in addition to a print medium such as a business card or a postcard. Therefore, it also includes the screens of televisions, monitors of personal computers, and screens of mobile devices such as mobile phones.
  • the telephone number 22 is considered to be called.
  • the telephone number 22 is the telephone number of the contractor 3. Therefore, by calling the telephone number 22 you will be talking directly to the contractor 3 (without interpreting service) by telephone.
  • the telephone number 21 is the telephone number of the device 100. Therefore, by calling the telephone number 21 and specifying the language and contractor to be used, the interpreter is selected by the device 100, and the contract is made while receiving the interpreting service provided by the selected interpreter. Will have a telephone conversation with the person. Instead of displaying “ALIEN”, a specific trademark or symbol mark (such as a trademark of a company providing an interpreting service) may be displayed.
  • the sensor device 100 of the present example is a translator table 1001 that converts various information such as contact information of the interpreter into a data base as described later. 1, a contract user table 1 0 1-2 for registering the contact information of the contract user who uses the interpreter service by this system, and a contractor table for registering the contractor's telephone number etc. 1 0 1—3, clock 10 that outputs data indicating the current time, memory 10 3 for temporarily storing various data, and keyboard 10 4 for inputting various data , A CPU 105 for controlling each section in the sensor device, communication circuits 106-1 and 106-2, and a line control device 107.
  • a translator table 1001 that converts various information such as contact information of the interpreter into a data base as described later. 1
  • a contract user table 1 0 1-2 for registering the contact information of the contract user who uses the interpreter service by this system
  • a contractor table for registering the contractor's telephone number etc. 1 0 1—3
  • clock 10 that outputs data indicating the current time
  • the clock 102 outputs data indicating the standard time of the area where the center device 100 is installed.
  • the communication circuits 106-1, 106-6 and 106-3 have a function of controlling communication with the communication devices 1 and 2 described above. Further, the line control device 107 has a function as an interface between the communication circuits 106-1, 106-2 and 106-3, and the CPU 105. A plurality of these communication circuits 106-1 and 106-2 and a line control device 107 are provided in accordance with the number of users and the number of interpreters.
  • Fig. 3 (a) shows the contents of the interpreter table in Fig. 2.
  • the translator text 1 0 1—1 used in the system of the present example corresponds to the translator identification information 3 1 for identifying the translator and the translator identification information 31.
  • Languages that interpreters can interpret Language information 3 2 interpreter time zone information 3 3 indicating the hours during which the interpreter corresponding to the interpreter identification information can perform interpreting work, and the interpreter telephone number corresponding to the interpreter identification information 3 1, etc.
  • contact information 37 indicating contact information that is the contact information of the interpreter.
  • the interpreter identification information 31 is, for example, the name of the interpreter.
  • the language information 32 is information indicating a language in which the interpreter can perform interpreting work. Not only the language shown in the figure, but also languages used in all countries and regions around the world can be registered as this language information.
  • Interpretation time zone information 33 It shall include information indicating the start time and the end time of the time zone during which the business can be performed. If the standard time of the interpreter's address or residence does not match the standard time of the location of the device, for example, if the interpreter lives outside the country, the interpreting time zone information 3 3 It shall be stored in a format converted to the standard time of the installation location of the sensor device 100.
  • the interpreter table 1 0 1—1 contains the reservation information 39 indicating the reservation contents such as the reservation time at which the contract user desires the interpreter to perform the interpreting work, and whether the interpreter has already made a reservation.
  • Reservation presence information 3 8 interpreter fee information 3 4 indicating the fee for the interpreter's interpretation service, rank information 3 5 indicating the quality of the interpreter's interpretation service, and a field indicating the interpreter's specialized field of interpretation Information 36 is comprised.
  • the standard time of the contracted user's address or residence does not match the standard time of the location of the device 100, for example, if the contracted user is overseas, the reservation information 39 The reserved time is stored in a format converted to the standard time of the installation location of the device 100. In this system, reservation information 39 can be registered in the table, This is convenient when the user knows in advance the time at which he wants to work for an interpreter.
  • the reservation presence / absence information 38 indicates that no reservation has been made, as described later.
  • the interpreter fee information 34 the amount is set for each interpreter, and serves as a guide when the contract user selects an interpreter.
  • Rank information 3 5 rank information for past performance against interpreting services to each interpreters are those that are set, become a measure of when the contract user selects the interpreters. This rank information is determined by referring to the results of a questionnaire by a user who has used the interpreting service and the results of a periodic test for each interpreter, and is input from the keyboard 104.
  • the field information 36 information indicating the field of specialization is set for each interpreter.
  • the field information 36 serves as a guide for the user to select an interpreter for the field or the like for which he wants to translate.
  • the stored contents of the interpreter table 101-1 may be displayed on the screen of a monitor (not shown) connected to the transmitter as required.
  • This display is convenient because the person who manages the sending device 100 can always grasp the interpreter's registration status and reservation status.
  • the display may be color-coded according to the registration status of the interpreter. For example, a display method in which a time zone where the number of registered translators is large is displayed in dark color, and a time period where the number of registered translators is small is displayed in light color may be considered.
  • interpreter If there are times when only a few interpreters are registered, check this. It may be issued to warn the operator overnight. By issuing this warning, the operator can contact the interpreter and take countermeasures such as registering at that time. Therefore, many interpreters can be kept on standby at all times, and stable interpreting services can be provided. This warning can be given by voice or blinking a part of the display screen.
  • the number of interpreters registered is always compared with a preset value (the value can be changed freely), and a warning is issued when it is detected that the number of registered interpreters is smaller. Good.
  • FIG. 2B shows the contents of the contract user table shown in FIG.
  • the contract user table 101-2 used in the Sysdem of this example includes user identification information 41 for identifying a contract user who uses the system, and a contract user Contact information such as the telephone number of the customer and the ID number assigned to the contract user
  • the identity of a contracted user can usually be confirmed by telephone number. That is, since the telephone number of the calling telephone is notified to the called party (here, the sending device 100), the telephone number registered with the contracted user table 101-2 is used. If a match is detected, the contract user can be confirmed. However, when the contract user uses another person's telephone while on the go, the telephone number will not match. In this case, the ID number 43 and the password 44 will be used for confirmation.
  • Figure (c) shows the contents of the contractor template in Figure 2.
  • the contractor table 101_3 used in the system of this example includes contractor identification information 51, contact information such as the telephone number of the contractor 52, and contract language information. 5 3 and other information 5 4.
  • Other information 54 includes, for example, contract period, This is information related to the bank account.
  • the tables shown in FIGS. 3 (a), (b) and (c) are to be stored in a magnetic disk medium (so-called hard disk).
  • various storage means such as a magneto-optical disk medium and a semiconductor memory can be used according to the recording capacity and access speed required for the present system.
  • the two tables shown in FIGS. 3 (b) and (c) may be combined into one. When two tables are combined into one, one (for example, the table in Fig. 3 (b)) is used as the main table, and the other (for example, the table in Fig. 3 (c)) is used as an optional sub-table. It is good.
  • the above various data may be transmitted and received as audio data.
  • the data when registering data in each table, the data is converted into character data and the like by a well-known voice recognition process, and then registered.
  • the character data or the like When outputting the character data or the like registered in each table, the character data or the like is converted into a voice data and output by a well-known voice synthesis technique.
  • the contents of the interpreter table may be displayed in characters on the display unit of a portable device such as a mobile phone without conversion to the voice synthesis data. In this case, the user selects an interpreter while watching the displayed contents. Register the interpreter service menu by this system in the mobile device in advance. This is convenient because users can use this system simply by selecting a menu while viewing the displayed contents. It is more convenient to register this menu before shipping the portable device from the manufacturer, since the user does not need to register himself.
  • the portable device may be configured such that an icon such as a specific trademark or a symbol mark is displayed on a screen and a call is automatically made to the sending / receiving device by selecting the displayed icon. This is convenient because the user can use the interpreting service provided by this system simply by selecting the displayed icon.
  • a button dedicated to the interpreting service may be provided, and the mobile device may be configured so that when the button is pressed, a call is automatically sent to the transmitter. This is convenient because the user can use the interpreting service provided by this system simply by pressing a button.
  • the icon may be displayed (printed) in the same manner, and the user may select one.
  • Fig. 4 shows the basic operation processing of this system. Referring to the figure, the basic operation of this system is as follows. That is, it is determined whether or not there is an interpreter registration (step S401), and if there is a registration, an interpreter registration process is performed (step S402), and it is determined whether or not there is user registration (step S401).
  • Step S 4 04 If there is a registration, perform user registration processing (step S 4 04), and check whether there is an interpreter reservation. (Step S405), if there is a reservation, perform an interpreter reservation process (step S406), and determine whether there is an incoming call from the user (step S405). If there is, the incoming call is processed (step S408), and it is determined whether or not there is a contractor registration (step S409). If there is registration, the contractor registration processing is performed (step S408). 4 10), the above processes are repeatedly performed. Note that the order of each processing in the figure is not limited to the contents shown in the figure, and the processing order may be changed or other processing may be added as necessary.
  • FIG. 5 shows the contents of the interpreter registration process in step S402 of FIG.
  • the interpreter registration process is performed as follows. First, the user is prompted to input information for specifying an interpreter, and the input information is registered as the interpreter specifying information 31 in the above-described interpreter table 101-1 (step S501).
  • the interpreter is prompted to input a language that can be interpreted, and the input language is registered as language information 32 in the above-described interpreter table 101-1 (step S502).
  • the interpreter will enter two languages that the interpreter can interpret and register them.
  • the interpreter is prompted to enter a time zone during which the interpreter can perform the interpreting work, and the entered time zone is registered as time zone information 3 3. in the interpreter template 101-1 described above (step S 5 0 3). ).
  • the interpreter enters the work start time and the work end time at which the interpreter can perform the interpreting work, and registers these.
  • step S504 the user is prompted to enter contact information such as the telephone number of the interpreter, and the entered telephone number is registered as contact information 37 in the interpreter table 101-1-1 described above (step S504). Similarly, it prompts the user to input information such as specialized fields, and interpreter tapes that describe the input information. Is registered in the file 101-1 (step S505). Finally, the contents of the above registration are confirmed (step S506). In this case, the registered contents are notified to the interpreter, and the registration process is completed when the interpreter confirms.
  • FIG. 6 shows the contents of the user registration process in step S404 of FIG.
  • the user registration process is performed as follows. First, the user is asked to enter the contact information such as the telephone number of the user who wants to use the interpreting service by this system, the name or name of the user and the address or residence, and other information for identifying the user. The user is registered in the contract user table 101-2 described above (step S601).
  • step S602 the registered contents are notified to the user, and when the confirmation is performed by the user, the registration processing is completed (step S602). After the completion of the registration process, an ID number and a password unique to the user are output and notified to the user (step S603). This completes the user registration process, and the registered user becomes the “contract user”.
  • the above-mentioned user registration process is performed by the user inputting various data using a personal computer and transmitting the data to the device 100 via the Internet. May be. Transmission may be performed using the in-net network function of a mobile device such as a mobile phone.
  • FIG. 7 shows the contents of the translation reservation processing in step S406 of FIG.
  • the interpreter reservation process is as follows. Done in First, the user designates a time zone, a language, and the like in which the user wants to use the interpreting service (step S701). At this time, if there is an interpreter desired by the user, the name of the interpreter may be specified. When such a designation is made, the translator is referred to the above-mentioned interpreter template 101-1 based on the designated contents (step S702), and it is confirmed whether or not a reservation has already been made. (Step S703).
  • step S703-> S704 register the contents of the reservation in the translator table 101-1-1 (step S703-> S704) o And this registration The contents are notified to the user 1, and when the confirmation is made by the user 1, the registration processing is completed (step S705). At the time of registration, the ID number or passcode given to the user may be confirmed.
  • step S706 if the reservation has already been made and the user's request cannot be met, a notice is given that the reservation is not possible.
  • step S707 if another time zone and language are specified by the user, the processing of referring to the above table and the like is continued (steps S707 ⁇ S702 ⁇ S700). 3). If there is no designation of another time zone by the user or the like, the process ends as it is (step S707).
  • the above interpretation reservation processing can be performed even if the user inputs various data using a personal computer and transmits the data to the device 100 via the Internet. good.
  • the transmission may be performed by using the Internet function provided by a mobile device such as a mobile phone.
  • Some subscriber telephones have a hands-free function using speakers and microphones. If such a subscriber phone is used, using the hands-free function eliminates the need to hand over the handset.
  • the user talks to the mobile terminal and then hands the mobile terminal to the other party.
  • the interpreter who is the line connection partner, translates and speaks to the other party.
  • the conversation partner speaks the response to the mobile terminal, and then hands the mobile terminal to the user.
  • the interpreter then translates and speaks to the user.
  • FIG. 8 shows an example of an incoming call process in a case where an interpreter using a telephone is used for a conversation with a directly facing partner. This receiving process corresponds to step S408 in FIG.
  • the incoming call processing is performed as follows. First, in response to the incoming call from the user, the above-mentioned interpreter table 101-1 is referred to (step S810). As a result of this reference, reserved at that time If there is an interpreter who does not have a, the call processing is performed for that interpreter (step S802 ⁇ S803). In this call processing, it is common to check the ID number and password assigned to the telephone number user of the user notified at the time of the call arrival. After the calling process, the user talks with the interpreter, and the billing process is performed while the interpreter performs the interpreting work (step S804). This billing process is continued until the end of the call (step S805). After the end of the call, an invoice according to the billing content may be automatically issued to the user, and a statement of the payment amount may be automatically issued to the interpreter to the interpreter. .
  • step S806 if there is no interpreter who does not have a reservation at that time and the interpreting service cannot be provided, the user is informed of that (step S806).
  • Step S807 it is always monitored whether or not a reservation has been made by the user (step S807), and if a reservation has been made, it is determined whether or not the start time of the reservation time zone and the current time match. (Step S808). If the start time of the reserved time zone and the current time match, the above-mentioned calling process is performed (step S805), and the billing process is performed in the same manner (step S804). 0 5). In this calling process, the telephone number of the user, the ID number or the passcode assigned to the user may be confirmed.
  • a call is made to the interpreter when there is a call from the user requesting that an interpreter be performed immediately, and when the current time matches the start time of the reserved time zone, the interpreter And a call to the user. If the current time becomes the reserved time, and if a call is made to the interpreter or the user, neither or either of them will not arrive May be considered. In this case, the call may be made again after a predetermined time has elapsed (for example, after 5 minutes). This call may be made again by the device 100 or by the operator.
  • the reservation may be automatically canceled.
  • a cancellation fee may be collected from the user.
  • FIG. 9 shows the content of the contractor registration process in step S410 of FIG.
  • the contractor registration process is performed as follows. First, the user is prompted to enter the contact information such as the telephone number of the contractor who wants to provide the interpreter service to the user using this system, the name and name of the contractor and the address or residence, and other information for identifying the contractor. The entered information is registered in the contractor table 101-3 described above (step S611). Next, the user is prompted to input the language for which he / she wants to translate, and the input language is registered in the contractor table 101-3 (described above) (step S612). Finally, the registered contents are notified to the contractor, and when the contractor confirms the registration, the registration process is completed (step S613).
  • the contact information such as the telephone number of the contractor who wants to provide the interpreter service to the user using this system, the name and name of the contractor and the address or residence, and other information for identifying the contractor.
  • the entered information is registered in the contractor table 101-3 described above (step S611).
  • the user
  • the above-described contractor registration process may be performed by a contractor inputting various data using a personal computer and transmitting the data to the sensor device 100 via the Internet.
  • the transmission may be performed by using the in-net function of a mobile device such as a mobile phone.
  • step S408 in FIG. 4 is a case where a translator is desired for a conversation between a telephone conversation partner and a foreign user who is a general user who calls a domestic company which is a contractor.
  • the general user who saw the display contents of the display medium Call the telephone number 21 of the telephone set (step S101). Then, the sending device outputs a message prompting the input of the telephone number 22 of the other party (contractor), so that the general user inputs the telephone number of the other party with the push button (step S10). 2). Then, the sending device determines whether the entered telephone number has been contracted (whether it is a contractor) (step S103). If the contract has not been made, a message to call again is output (N in step S103).
  • step S103 S10 a message prompting the user to enter the language to be used is output from the device, and the general user selects the language (step S103 S10) Four ).
  • the transmitter selects an interpreter based on the input language (step S105).
  • the sending device calls the selected interpreter (step S106). If there is no response from the interpreter, a message to call again is output (N in step S107). If the interpreter responds, call the other party (contractor) this time (steps S107-S108). If there is no response from the other party, a message for calling again is output (N in step S109). If the other party also responds, a message to that effect is output and sent to general users and contractors (step S110).
  • a three-way call is started, and an interpreting operation is started (step S111).
  • the billing process is performed during this call (step S112), and the billing process is continued until the end of the call (step S113 ⁇ S11
  • the general user enters a specific telephone number. 2 Call 1 and then enter your language. Since the user's language must be entered in addition to the telephone number of the other party, 2 operations are required. To do this in one step, you can prepare a dedicated phone number for each language. A special telephone number may be prepared only for a language that is used frequently.
  • FIG. 4 Another example of the receiving process in step S408 of FIG. 4 will be described with reference to FIG.
  • This example is a case in which an interpreter is desired for a conversation with a telephone conversation partner.
  • this is an incoming call processing example when a domestic contract user calls a foreigner or a foreign company.
  • a contract user who wants an interpreter for a conversation with a telephone conversation partner first calls the sensing device (step S122). Then, the sending device outputs a message prompting the user to input the language to be used and the telephone number of the other party (foreign company), and the contract user enters these (step S122). .
  • the center device determines whether there is a free interpreter based on the input language (step S123). If there is no room for the interpreter, a message to call again is output (N in step S123).
  • step S123 If there is an available interpreter, call the interpreter and call the other party's phone number (step S123 ⁇ S124).
  • a three-way call is started, and an interpreting operation is started (step S125).
  • the billing process is performed during the call of the user (step S 1 26), and the billing process is continued until the end of the call (step S 1 2 T ⁇ S 1 26-) 0
  • the contracted user is in a three-way call state at the same time as the interpreter and the foreign company that is the partner.
  • the two-party call state in which the contract user and the interpreter make a call first, and then the three-party call state in which the other party is added, is changed.
  • a well-known Internet connection telephone hereinafter, referred to as an IP telephone
  • Internet Protocol Internet Protocol
  • Fig. 11 (b) shows an example of incoming call processing when an IP phone is used. If an IP phone is used, steps S121 to S123 are the same as those in FIG. 11 (b), and then the following is performed.
  • step S123 if there is a free interpreter, call the interpreter (steps S123 S124a). This results in a two-way call. In order to shift from the two-party call state to the three-party call state, when the conversation between the contract user and the interpreter is completed, the user operates a push button or the like. Then, in response to this operation, the sending device calls the other company (step S124b).
  • a three-way call is started, and an interpreting operation is started (step S125).
  • the billing process is performed during this call (step S126), and the billing process is continued until the call ends (steps S127 S126-).
  • FIGS. Each of these figures is a sequence diagram showing the transmission and reception of each data by the transmitter, the user, and the interpreter in this system.
  • FIG. 12 is a sequence diagram showing data exchange between an interpreter, a sensor device, a user, and a contractor in an interpreter registration process and a user registration process.
  • the sending device 100 when the registration instruction data 901 is transmitted from an arbitrary interpreter 1 to the sending device 100, the sending device 100 prompts input of specific information for identifying the interpreter.
  • the message such as a message, is sent to the interpreter 1
  • the transmitter 100 registers the specific information in the above-mentioned interpreter table.
  • the above-described input and registration processing of the interpreter identification information is processing corresponding to step S501 of FIG. 5 described above.
  • the sending device 100 transmits to the interpreter 1 data 904 which is a message or the like for prompting the user to input a language that the interpreter 1 can interpret.
  • the transmitter 100 registers the language in the translator template described above. I do.
  • the above language information input and registration process This is processing corresponding to step S502 of FIG. 5 described above.
  • the sending device 100 transmits to the interpreter 1 a message 906, which is a message or the like for prompting the input of a time zone during which the interpreter 1 can perform the interpreting work.
  • the interpreter 1 sends a message 907 indicating the time zone (start time and end time) during which the interpreting service can be performed
  • the sending device 100 sets the time zone as described above. Register in the interpreter table.
  • the above-described time zone information input and registration processing is processing corresponding to step S503 in FIG. 5 described above.
  • the sending device 100 transmits the interpreter 908, which is a message or the like prompting the input of the contact information such as the telephone number of the interpreter 1, to the interpreter 1.
  • the sending device 100 registers the telephone number and the like in the above-described interpreter table.
  • the above input and registration processing of contact information is processing corresponding to step S504 in FIG. 5 described above.
  • data 9 10 which is a message prompting input of other data required for registration, is transmitted to translator 1.
  • the sending device 100 registers the content in the above-mentioned interpreter table.
  • Such data input and registration processing are repeatedly performed. These data input and registration processing correspond to the above-described step S505 in FIG.
  • the sending device 100 sends the message 912, which is a message confirming the registered contents, to the interpreter 1, and in response, the interpreter 1 sends the authentication data 913.
  • the registration process is completed.
  • This registration content confirmation process is a process corresponding to step S506 in FIG. 5 described above.
  • this registration content confirmation process is a process corresponding to step S602 in FIG. 6 described above.
  • the sending device 100 outputs the ID number and the password 926 to the user 12 to the user 12, and the user 12 confirms the request.
  • the user registration process is completed when the data 927 is transmitted. This processing corresponds to the above-described step S603 in FIG.
  • This registration content confirmation process is a process corresponding to step S602 in FIG. 6 described above.
  • FIG. 13 is a sequence diagram showing data transfer between the sending and receiving apparatus and one contract user in the translation reservation processing.
  • the sending device 1 0 0 sends an ID number and Along with the password and password, data 1 1 and 2 such as a message prompting the user to input information such as the time zone and language desired for interpretation are transmitted to the user 2.
  • the transmitting device 100 refers to the contents of the interpreter table described above.
  • the above processing is processing corresponding to steps S701 and S702 in FIG. 7 described above.
  • a message prompting the user to individually input information such as an ID number, a password, a time slot for which translation is desired, and a language may be sequentially sent to the user 2.
  • the sending device 100 sequentially receives those data sequentially transmitted from the user 2 in response to this.
  • the sending device 100 registers the contents of the reservation in the interpreter table. . Then, a message 114, which is a message for confirming the registered contents, is transmitted to the user 12, and in response to the authentication data 115 transmitted from the user 2, the registration process is performed. Is complete Is completed.
  • the registration and the confirmation processing of the registered contents correspond to the steps S704 and S705 in FIG. 7 described above.
  • the sending device 100 will send data 1 16 indicating that reservation cannot be made to User 2 Send to This process is a process corresponding to step S706 of FIG. 7 described above.
  • the sending device 100 reads the interpreter table described above. Is referred to again. This process is a process corresponding to steps S707 and S702 of FIG. 7 described above.
  • the operator may respond by telephone if desired by User 2 and refer to the interpreter table displayed on the monitor for the operation. In this case, a message asking the user whether or not he / she wants a response from the operator may be sent as data 1 16 to the user-2, and then the user may wait for a response before responding.
  • the center device 100 registers the contents of the reservation in the interpreter table. Then, the data 1 18, which is a message for confirming the registered contents, is transmitted to the user 2, and when the authentication data 1 19 is transmitted from the user 2 to the user 1 2 Then, the registration process is completed.
  • the registration and the confirmation processing of the registered contents correspond to the steps S704 and S705 in FIG. 7 described above.
  • Fig. 14 shows the transfer of data between the interpreter, the sending device, and the user in the process of making a call in response to an incoming call from the user and making a call based on the contents of the interpreted reservation. It is a sequence diagram. In the figure, when there is a call 121 from the registered user 12 to the sending device 100 to receive the interpreting service, the sending device 100 reads the interpreter table described above. Refers to the interpreter who can perform the interpreting work for the specified language and has no reservation (vacant) at the current time. The process of referring to this table is a process corresponding to step S801 of FIG. 8 described above.
  • the interpreter 1 As a result of searching the interpreter template, if there is a corresponding interpreter, call the interpreter. If the interpreter 1 responds to this call, the sending device 100 connects the user 1 and the interpreter 1 via a line.
  • the above-mentioned calling process is a process corresponding to step S803 in FIG. 8 described above.
  • a call 123 is made between the user 1 and the interpreter 1.
  • the sending device 100 performs a billing process according to the call time.
  • This billing process is a process corresponding to step S804 in FIG. 8 described above.
  • notification of the fee 1 24 may be performed from the sending device 100 to the user 1 2.
  • the invoice corresponding to the billing content is automatically issued to the user, and the statement of the amount paid to the interpreter (reward for the interpreting service) is automatically issued to the interpreter. Good o
  • center device 100 When the current time coincides with the start time of the already reserved time zone, center device 100 makes a call 127 to the interpreter, and at the same time makes a call to user 12 1 Do 2 8 If both of these calls 127 and 128 respond, the sending device 100 connects user 2 and interpreter 1 via a line.
  • the above outgoing call process is a process corresponding to steps S808 and S803 in FIG. 8 described above.
  • a call 1 29 is made between the user 1 and the interpreter 1.
  • the sending device 100 performs a billing process according to the call time.
  • This billing process is a process corresponding to step S804 in FIG. 8 described above.
  • the billing process ends.
  • the user 1 may be notified of the fee 130 from the device 100 to the user 2. This ends the processing.
  • a bill corresponding to the billing content may be automatically issued to one user, and a statement on the amount of payment to the interpreter may be automatically issued to the interpreter.
  • the device that stores and stores the interpreter table, the contract user table, and the contractor table, and the device that has the function of making a call may be provided at different locations.
  • Japan In Japan, they may be located in different places, one may be located in Japan and the other may be located abroad, or both may be located abroad In this way, by installing a device that stores and retains each table and a device that has the function of making a call on territories of different countries, it is possible to reduce the call charge by using the difference between domestic and foreign prices, Office rental costs can be kept low. This means that by properly selecting the installation site, users can be provided with the interpreting service provided by this system at a lower fee.
  • this system can be used to receive translation services using a telephone for conversations with a person with whom he / she faces directly, and also to receive translation services for conversations with a person who speaks by telephone.
  • Fig. 15 shows a case where an interpreter is desired for a conversation with a telephone conversation partner.
  • the data 15 1 is sent to the device.
  • the device sends a message 152 prompting the user to enter a telephone number.
  • the data 153 is sent to the sending device, and the sending device determines whether the number is a contracted number. If you haven't already signed up, print out message 153a to have you call again.
  • the sending device sends a message 154 prompting the user to enter the language used.
  • the sending device determines whether there is an available interpreter. No free interpreters If you want to call again, output message 1555a. If there is an available interpreter, the interpreter is selected, the caller is called, and the data 156-1 is sent to the interpreter. At the same time, a call is also made to the contractor, and the entire day is sent to the interpreter. If the interpreter responds, the data will be output at 157-1, and if the contractor responds, the data will be output at 157-1. When both data are output, the message 158a and 158b are sent to the user and the subscriber. As a result, a three-way call is established, and interpreting work is performed in the same manner as described above.
  • Fig. 16 (a) shows a case where an interpreter is desired for a conversation with a telephone conversation partner. For example, in a case where a contract user calls a foreigner or a foreign company, an incoming call is processed. It is a sequence chart. This chart corresponds to FIG. 11 (a).
  • the data is sent to the sending device.
  • the sending device sends message data 162 prompting the user to input the language and telephone number.
  • the data is sent to the sending device, and the sending device selects an interpreter based on the used language. Then, the device sends a call to the interpreter and the day is sent to the interpreter.
  • the device sends a call to a foreigner or foreign company, and the data 164-2 is sent to the foreigner or foreign company.
  • a three-way call 168 is established, and interpreting work is performed in the same manner as described above.
  • FIG. 16 (b) shows a case where an interpreter is desired for a conversation with a telephone conversation partner, and is a sequence chart in an example of an incoming call process using an IP telephone. This sequence chart is shown in Fig. 11 ( b).
  • the data 161 is sent to the transmitter.
  • the sending device sends a message to the user prompting the user to input the language and telephone number.
  • the data is sent to the device, and the device selects an interpreter based on the language used. Then, the sending device first calls the interpreter, and the day is sent to the interpreter. As a result, the state of the two-way call 165 is established, and a call is made with the interpreter.
  • the sending device calls the foreigner or foreign company, and the device 167 is sent to the foreigner or foreign company.
  • a three-way call 168 is established, and interpreting work is performed in the same manner as described above.
  • FIG. 17 shows an example of a subscriber telephone used in the present system.
  • a message prompting the sending device to restart the call flows from the speaker 17 2.
  • the telephone number of the sending device shall be provided. You can record this message in advance.
  • This button 17 1 tells you that the other party (the person you are calling) speaks a foreign language when you ring the phone pel and try to pick up the handset 170 and start talking. At the stage where it was pressed. By pressing the button, a message prompting the sending device to make a call again flows from the speaker 17 2. Therefore, the other party who hears this message will call back to the telephone number provided by the message.
  • a function may be provided in the telephone so that pressing the button 17 1 automatically makes a call to the transmitter. Then, when the telephone bell rings and the handset 170 is lifted to start talking, press it when it is determined that the other party (the person who called the phone) speaks a foreign language. . By pressing this button, a call is automatically sent to the sending device, and then the interpreter is selected by the operation of the other party (the person who made the call). By going through such a procedure, a three-way call including the selected interpreter is made, and the interpreting operation is started. If necessary, a message such as “Please wait” may be sent in response to the pressing of the button 17 1. In this way, the other party (the person who made the call) does not feel uncomfortable.
  • a message output device for outputting the same message as described above may be prepared and used without providing the above function in the subscriber telephone set itself.
  • This device is installed adjacent to a telephone and is configured to place a handset 170 thereon, as shown in FIG. Then, when the handset 170 is placed, the weight of the handset causes the hook 174 to go down and switch on, and a message prompting the telephone set to be called again is sent from the speaker 172 in the same manner as described above. Let it flow. In this message, it is assumed that the telephone number of the device is provided. This message should be recorded in advance. Further, a telephone number or the like in a message flowing from the speaker 172 may be set by the dial key button 173 in the figure.
  • interpreter identification information for identifying an interpreter
  • language information indicating the type of language that can be interpreted by the interpreter corresponding to the interpreter identification information
  • interpreter corresponding to the interpreter identification information An interpreter table having at least interpreting time zone information indicating a time zone during which interpreting work can be performed and contact information indicating contact information of the interpreter corresponding to the interpreter specifying information is stored and held. Steps to
  • Interpretation management method including this is implemented in this system. Then, in the calling step, in response to the incoming call by the user, interpreting work can be performed for the designated language in accordance with the contents of the interpreter information table, and the user is currently available. A call is made to the interpreter who is present, and a call is made between the interpreter at the call destination and the user, thereby enabling the interpreter to perform the interpreting work.
  • the interpreter table may further include reservation information indicating a reservation time at which a user desires an interpreting operation by the interpreter.
  • reservation information indicating a reservation time at which a user desires an interpreting operation by the interpreter.
  • the interpreter table may also include fee information indicating a fee for the interpreting service.
  • the interpreter table may also include rank information indicating the rank of the quality of the interpreting work. In this case, the user selects an interpreter according to the rank information.
  • the interpreter table is The information may also include field information indicating a field of interpretation of the interpreter. In this case, the user will select an interpreter according to the field information. Note that this system implements an interpreting management method that further includes a billing step that charges a fee according to the time the interpreter has performed the interpreting work.
  • the method may further include a display step of displaying at least two telephone numbers adjacent to each other.
  • a display step of displaying at least two telephone numbers adjacent to each other.
  • an interpreting operation is performed according to the language information.
  • selecting the interpreter to perform the call and calling the interpreter, and calling the telephone number allows the caller, the interpreter, and the recipient of the telephone number to communicate with the interpreter. By making a telephone call, an interpreter will be involved.
  • an interpreter who is to perform an interpreting operation is selected from the language information and the telephone number input after the incoming call according to the language information, and a call is made to the interpreter.
  • a call is made to the interpreter.
  • a three-party call will be made between the calling user and the translator and the called party to the telephone number to perform the interpreting work.
  • a call may be made to the telephone number after an incoming call for the call to the interpreter.
  • interpreter may be waiting at his / her home or anywhere that is suitable for translating by telephone. Therefore, translators do not need to travel for work, and can perform multiple tasks per day for short-time work that does not overlap. Also, although there is a trade-off with the demand for interpreting work, interpreters can work at their choice of time.
  • an interpreter who can perform an interpreting job at the same time may be searched from the interpreter table.
  • the interpreter does not have to worry about his appearance, dress and age, as long as the interpreter has a good ability to interpret. Therefore, even elderly people who are physically unable to go out to work and are hard to work, and even housewives who cannot afford a lot of time can exercise their skills as home interpreters.
  • ⁇ According to this system, an interpreter can be used easily at low cost, creating a new market that has never existed before. In other words, the cost required for interpreting is low, so that ordinary individuals can easily use the interpreter on a daily basis, and even those who cannot speak a foreign language will have more opportunities to communicate with foreigners.
  • a telephone can be used to make a call to a domestic company through an interpreter if he or she calls the Seny ⁇ device.
  • the interpreter service will be more smoothly performed. Can receive.
  • the present invention can further take the following aspects.
  • a recording medium for recording an interpreter management program for managing an interpreter operation using a computer the interpreter specifying information for specifying an interpreter, and the interpreter specifying information corresponding to the interpreter specifying information.
  • Interpreters can translate Language information indicating the type of language that can be interpreted, interpreting time zone information indicating a time zone during which the interpreter corresponding to the interpreter identification information can perform interpreting work, and contact information for the interpreter corresponding to the interpreter identifying information
  • a recording medium comprising:
  • the interpreter in response to the incoming call by the user, can perform the interpreting work in the specified language in accordance with the contents of the interpreter information table, and the interpreter who is currently available (1) making a call between the interpreter of the call destination and the user to enable interpreting work by the interpreter.
  • the interpreter in response to the incoming call by the user, can perform the interpreting work in the specified language in accordance with the contents of the interpreter information table, and the interpreter who is currently available (1) making a call between the interpreter of the call destination and the user to enable interpreting work by the interpreter.
  • the interpreter table further includes reservation information indicating a reservation time at which the user wants to perform an interpreting operation by the interpreter, and in the calling step, when the current time matches the reservation time,
  • the interpreter table also includes fee information indicating a fee for the interpreting service, and the user selects an interpreter according to the fee information.
  • the interpreter table also includes rank information indicating a rank of the quality of the interpreting service, and the user selects an interpreter according to the rank information. 1) to (4) Recording medium.
  • the interpreter table also includes field information indicating the specialized field of interpretation of the interpreter, and the user selects an interpreter according to the field information.
  • the recording medium according to any one of (1) to (4).
  • the method further includes a display step of displaying at least two telephone numbers adjacent to each other, and in the calling step, the input is made after an incoming call for a call to one of the two telephone numbers displayed adjacently.
  • a display step of displaying at least two telephone numbers adjacent to each other, and in the calling step, the input is made after an incoming call for a call to one of the two telephone numbers displayed adjacently.

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  • Telephonic Communication Services (AREA)

Abstract

La présente invention concerne un système de gestion d'interprétation pouvant être adapté pour interpréter vers des langues multiples, même dans des domaines spécialisés impliquant des termes techniques, en se dispensant de téléphonistes ou d'interprètes sur place. Ce système comprend un tableau d'interprètes contenant des informations de désignation d'interprètes permettant de désigner un interprète, des informations de langues représentant les langues dans lesquelles peuvent travailler les interprètes, des informations de tranches horaires d'interprétation représentant les tranches horaires dans lesquelles peuvent travailler les interprètes, et des informations de contact représentant les renseignements sur les interprètes. Selon le contenu du tableau d'interprètes, et en réponse à un appel provenant de l'utilisateur, le travail d'interprétation en une langue spécifique peut être effectué. En outre, il est possible d'appeler un interprète disponible et de le mettre en contact avec l'utilisateur pour permettre l'interprétation. De plus, des informations de réservation représentant l'heure de réservation à laquelle l'utilisateur veut avoir recours aux services d'un interprète sont contenues dans le tableau d'interprétation, l'utilisateur et l'interprète étant alors appelés à l'heure prévue.
PCT/JP2001/003023 2000-04-28 2001-04-09 Systeme et programme de gestion d'interpretation WO2001084402A1 (fr)

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PCT/JP2000/002849 WO2001084393A1 (fr) 2000-04-28 2000-04-28 Systeme de gestion d'interpretation, procede de gestion d'interpretation et support d'enregistrement contenant un programme de gestion d'interpretation
JPPCT/JP00/02849 2000-04-28

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WO2004030328A1 (fr) * 2002-09-27 2004-04-08 Ginganet Corporation Systeme et procede d'interpretation telephonique video
WO2004030330A1 (fr) * 2002-09-27 2004-04-08 Ginganet Corporation Dispositif d'aide a l'interpretation par telephone et systeme telephonique l'utilisant
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RU2300848C2 (ru) * 2002-09-17 2007-06-10 Гинганет Корпорейшн Устройство помощи в переводе с языка знаков на основе видеотелефона и система перевода с языка знаков с его использованием
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JP2012105080A (ja) * 2010-11-10 2012-05-31 Keiwa Business:Kk 携帯電話を用いた遠隔同時通訳支援システム
JP2016131317A (ja) * 2015-01-14 2016-07-21 三井住友カード株式会社 通話予約装置、方法、およびプログラム
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RU2300848C2 (ru) * 2002-09-17 2007-06-10 Гинганет Корпорейшн Устройство помощи в переводе с языка знаков на основе видеотелефона и система перевода с языка знаков с его использованием
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WO2004030328A1 (fr) * 2002-09-27 2004-04-08 Ginganet Corporation Systeme et procede d'interpretation telephonique video
RU2293369C2 (ru) * 2002-09-27 2007-02-10 Гинганет Корпорейшн Система и способ перевода по видеотелефону
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KR100711286B1 (ko) * 2002-09-27 2007-04-25 가부시키가이샤 깅가네트 전화 통역 보조 장치 및 그것을 이용한 전화 통역 시스템
AU2003266594B2 (en) * 2002-09-27 2007-10-04 Ginganet Corporation Telephone interpretation aid device and telephone interpretation system using the same
WO2004030329A1 (fr) * 2002-09-27 2004-04-08 Ginganet Corporation Systeme telephonique d'interpretation
WO2004030330A1 (fr) * 2002-09-27 2004-04-08 Ginganet Corporation Dispositif d'aide a l'interpretation par telephone et systeme telephonique l'utilisant
JP2004274258A (ja) * 2003-03-06 2004-09-30 Takada Informex Co Ltd 多地点同時コミュニケーションシステム
JP2007166391A (ja) * 2005-12-15 2007-06-28 Connect One:Kk 通訳者の自動案内システム
JP2008096884A (ja) * 2006-10-16 2008-04-24 Hitachi Software Eng Co Ltd 外国語学習通信システム
JP2012105080A (ja) * 2010-11-10 2012-05-31 Keiwa Business:Kk 携帯電話を用いた遠隔同時通訳支援システム
JP2016131317A (ja) * 2015-01-14 2016-07-21 三井住友カード株式会社 通話予約装置、方法、およびプログラム
WO2018043354A1 (fr) * 2016-08-31 2018-03-08 株式会社日立製作所 Système de réception de notification et procédé de réception de notification
JP2018037813A (ja) * 2016-08-31 2018-03-08 株式会社日立製作所 通報受付システム及び通報受付方法

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