WO2001084393A1 - Systeme de gestion d'interpretation, procede de gestion d'interpretation et support d'enregistrement contenant un programme de gestion d'interpretation - Google Patents

Systeme de gestion d'interpretation, procede de gestion d'interpretation et support d'enregistrement contenant un programme de gestion d'interpretation Download PDF

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Publication number
WO2001084393A1
WO2001084393A1 PCT/JP2000/002849 JP0002849W WO0184393A1 WO 2001084393 A1 WO2001084393 A1 WO 2001084393A1 JP 0002849 W JP0002849 W JP 0002849W WO 0184393 A1 WO0184393 A1 WO 0184393A1
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WO
WIPO (PCT)
Prior art keywords
interpreter
information
interpreting
call
customer
Prior art date
Application number
PCT/JP2000/002849
Other languages
English (en)
Japanese (ja)
Inventor
Yoji Abe
Original Assignee
Yoji Abe
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Yoji Abe filed Critical Yoji Abe
Priority to AU2000243158A priority Critical patent/AU2000243158A1/en
Priority to PCT/JP2000/002849 priority patent/WO2001084393A1/fr
Priority to PCT/JP2001/003023 priority patent/WO2001084402A1/fr
Priority to AU2001244741A priority patent/AU2001244741A1/en
Publication of WO2001084393A1 publication Critical patent/WO2001084393A1/fr

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2061—Language aspects
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2072—Schedules, e.g. personal calendars

Definitions

  • the present invention relates to an interpreter management system, an interpreter management method, and a recording medium on which an interpreter management program is recorded, and more particularly, to an interpreter management system, an interpreter management method, and a recording medium on which an interpreter management program is managed by an interpreter. . Background art
  • a method using a translator is conceivable in order to address the above problem.
  • a portable translator described in Japanese Patent Application Laid-Open No. H8-265454 / Japanese Patent Application Laid-Open No. H11-111389 may be used.
  • these translations Translators are limited in the types of languages that can be translated due to limitations in storage capacity and other factors, and translation in specialized fields is considered to be difficult.
  • Japanese Patent Laid-Open Publication No. Hei 6-225504 discloses a technology in which a caller manually transfers a call to a predetermined interpreter based on a country code or a code in an international telephone service or the like. It is described in. However, there is a problem with this technique in that an operator or interpreter must be kept at a specific place for 24 hours.
  • the present invention has been made in order to solve the above-mentioned drawbacks of the prior art, and its purpose is to be able to interpret in any language, and also to interpret in a technical field such as technical terms. It is an object of the present invention to provide an interpreter management system, an interpreter management method, and a recording medium on which an interpreter management program is recorded, which does not require a person to always wait at a specific place. Disclosure of the invention
  • the interpreter management system includes: an interpreter specifying information for specifying an interpreter; language information indicating a type of language in which the interpreter corresponding to the interpreter specifying information can interpret; and the interpreter specifying information.
  • An interpreter table having at least interpreting time zone information indicating a time zone during which the corresponding interpreter can perform interpreting work, and contact information indicating contact information of the interpreter corresponding to the interpreter specifying information.
  • the interpreter information table holding means and the calling means may be provided in territories of different countries.
  • the calling means responds to the incoming call by the customer, and interprets the designated language according to the contents of the interpreter information table holding means.
  • a call is made to a translator who is available and is currently available, and a call is made between the translator at the call destination and the customer to enable the translator to perform the interpreting work.
  • the interpreter table further includes reservation information indicating a reservation time at which a customer desires an interpreting operation by the interpreter, and the calling means responds to the reservation information when a current time matches the reservation time. Place a call to the customer and the interpreter.
  • the interpreter table also includes fee information indicating a fee for the interpreting service, and the customer selects an interpreter according to the fee information.
  • the interpreter table also includes rank information indicating a rank of the quality of the interpreting work, and the customer may select an interpreter according to the rank information.
  • the interpreter table may also include field information indicating a field of specialized interpretation of the interpreter, and the customer may select an interpreter according to the field information. It should be noted that the interpreter may further include a billing unit for charging according to the time at which the interpreter performs the interpreting work.
  • the interpreter management method includes: interpreter specifying information for specifying an interpreter; language information indicating a type of language in which an interpreter corresponding to the interpreter specifying information can interpret; and the interpreter specifying information.
  • An interpreter template having at least interpreting time zone information indicating a time zone during which the corresponding interpreter can perform interpreting work, and contact information indicating contact information of the interpreter corresponding to the interpreter specifying information. Storing a bull;
  • a designated language is specified according to the contents of the interpreter information table holding means.
  • the interpreter table further includes reservation information indicating a reservation time at which a customer desires an interpreting operation by the interpreter.
  • the interpreter table includes the reservation information. Call the customer and the interpreter accordingly.
  • the interpreter table may also include fee information indicating a fee for the interpreting service, and the customer may select an interpreter according to the fee information.
  • the interpreter table may also include rank information indicating a rank of the quality of the interpreting work, and the customer may select an interpreter according to the rank information.
  • the interpreter table may also include field information indicating a field of interpretation of the interpreter, and the customer may select an interpreter according to the field information. It should be noted that the method may further include a charging step of charging according to the time at which the interpreter performs the interpreting work.
  • a recording medium recording an interpreting management program is a recording medium recording an interpreting management program for managing an interpreting operation using a computer, wherein the program is an interpreter for specifying an interpreter.
  • Specific information language information indicating the type of language that can be interpreted by the interpreter corresponding to the interpreter specific information, and an interpreter indicating a time period during which the interpreter corresponding to the interpreter specific information can perform interpreting work
  • an interpreter table having at least time zone information and contact information indicating contact information that is the contact information of the interpreter corresponding to the interpreter identification information
  • an interpreting operation can be performed for a specified language in accordance with the contents of the interpreter information table holding means in response to an incoming call by a customer, and A call is made to the caller, and a call is made between the interpreter at the call destination and the customer to enable the interpreter to perform the interpreting work.
  • the interpreter table further includes reservation information indicating a reservation time at which a customer desires an interpreting operation by the interpreter.
  • the interpreter table includes the reservation information. Call the customer and the interpreter accordingly.
  • the interpreter table may also include fee information indicating a fee for the interpreting service, and the customer may select an interpreter according to the fee information.
  • the interpreter table may also include rank information indicating a rank of the quality of the interpreting work, and the customer may select an interpreter according to the rank information.
  • the interpreter table may also include field information indicating a field of interpretation of the interpreter, and the customer may select an interpreter according to the field information. Note that the method may further include a billing step of billing according to the time when the interpreter has performed the interpreting work.
  • FIG. 1 is a block diagram showing an embodiment of an interpretation management system according to the present invention.
  • FIG. 2 is a block diagram showing a more specific configuration example of the sensor device in FIG.
  • FIG. 3 (a) is a diagram showing a configuration example of the interpreter table in FIG.
  • FIG. 3 (b) is a diagram showing a configuration example of the user table in FIG.
  • FIG. 4 is a flowchart showing an operation example of the interpreter management system according to the present invention. It is.
  • FIG. 5 is a flowchart showing the contents of the translator registration processing in FIG. 4.
  • FIG. 6 is a flowchart showing the contents of the user registration processing in FIG.
  • FIG. 7 is a flow chart showing the contents of the translation reservation processing in FIG.
  • FIG. 8 is a flow chart showing the contents of processing when a call is made in response to an incoming call from a user and when a call is made based on the interpretation reservation contents.
  • FIG. 9 is a sequence diagram showing data exchange between the interpreter, the center device, and one user in the interpreter registration process and the user registration process.
  • FIG. 10 is a sequence diagram showing the exchange of data between the sending and receiving device and the user in the interpretation reservation process.
  • Fig. 11 shows the data exchange between the interpreter, the sending device, and the user in the process of making a call in response to an incoming call from the user and making a call based on the contents of the interpretation reservation. It is a sequence diagram. BEST MODE FOR CARRYING OUT THE INVENTION
  • FIG. 1 is a block diagram showing an embodiment of an interpretation management system according to the present invention.
  • the interpreting management system includes a communication device 1 such as a telephone held by an interpreter and a communication device such as a telephone held by a customer (one user) who receives an interpreting service. 2 and a communication device 100 for controlling a call between the communication device 1 and the communication device 2.
  • Sen-Yu 100 is a communication device owned by the interpreter.
  • a wireless device such as a transceiver may be used in addition to a mobile phone (including PHS) and a wired subscriber phone. Therefore, the communication device 1 and the sensor device 100 are connected via a wireless or wired public line or the like.
  • a wireless device such as a transceiver may be used in addition to a mobile phone (including a PHS) or a wired subscriber phone. Accordingly, the communication device 2 and the sending device 100 are also connected via a wireless or wired public line or the like.
  • the interpreting service is executed by controlling the call between the interpreter and the user who uses the interpreting service by the sending device 100. .
  • the sensor device 100 of the present example is composed of a translator table 101-1-1 which stores various information such as contact information of translators in a database, as will be described later.
  • a user table for registering the contact information of users who use the interpreting service provided by the system, and a clock for outputting data indicating the current time.
  • Memory for temporary storage 103, keyboard 104 for inputting various data, CPU 105 for controlling various parts of the device, communication circuits 106-1, and 106 — 2 and the line controller 107.
  • the clock 102 outputs data indicating the standard time of the area where the central station 100 is installed.
  • the communication circuits 106_1 and 106-6-2 have a function of controlling communication with the communication devices 1 and 2 described above.
  • the line controller 107 has a function as an interface between the communication circuits 106-1 and 106-2 and the CPU 105. These communication circuits 106--1 and 106--2 In addition, a plurality of line control devices 107 are provided according to the number of users and the number of interpreters.
  • Fig. 3 (a) shows the contents of the interpreter template in Fig. 2.
  • the interpreter table 1 01-1 used in the system of this example includes interpreter identification information 31 for identifying an interpreter and an interpreter corresponding to the interpreter identification information 31.
  • Language information that indicates the types of languages that can be interpreted
  • interpreter time zone information that indicates the hours during which the interpreter corresponding to the interpreter identification information can perform interpreting work
  • the contact information 37 indicating the contact information of the interpreter, such as the telephone number of the corresponding interpreter, is stored and stored.
  • the interpreter identification information 31 is, for example, the name of the interpreter.
  • the linguistic information 32 is information indicating a language in which the interpreter can perform interpreting work. Not only the language shown in the figure, but also languages used in all countries and regions around the world can be registered as this language information.
  • Interpretation time zone information 33 shall include information indicating the start time and end time of the time zone in which the interpreter can perform the interpreting work. If the standard time of the interpreter's address or residence does not match the standard time of the location of the device 100, for example, if the interpreter lives outside the country, the interpreting time zone information 3 3 It shall be stored in a format converted to the standard time of the installation location of the device.
  • the interpreter table 1 0 1—1 shows reservation information 39 indicating the reservation contents such as the reservation time at which the user wants the interpreter to perform the interpreting work, and indicates whether the interpreter has already made a reservation.
  • Reservation presence information 38 interpreter fee information 34 indicating the fee for the interpreter's interpreting service
  • rank information 35 indicating the quality of the interpreter's interpreting service
  • field information indicating the interpreter's specialized field of interpreting 3 and 6 are included. If the standard time of the user's address or residence does not match the standard time of the location of the device 100, for example, if the user is staying abroad, the reservation time in the reservation information 39 Is stored in a format converted to the standard time of the installation location of the device 100.
  • reservation information 39 can be registered in a table, which is convenient when the user knows in advance the time at which he wants to perform an interpreting job.
  • the reservation presence / absence information 38 is information that is required when searching for a translator who has not been reserved (vacant) from the table. If the interpreter who has already been booked cannot perform interpreting work due to any sudden accident, refer to the information on whether or not there is a reservation, and interpreters who can perform interpreting work for the same language at the same time. If you search from the table, you can immediately work on behalf of another interpreter.
  • the interpreter fee information 34 the amount is set for each interpreter, and serves as a guide when one user selects an interpreter.
  • rank information 35 rank information is set for each interpreter with respect to the past performance of the interpreting work, and serves as a guide when a user selects an interpreter. This rank information is determined by referring to the results of questionnaires by users who have used the interpreter service and the results of periodic tests for each translator, and the like.
  • the field information 36 information indicating the field of specialization is set for each interpreter.
  • the field information 36 serves as a guide for the user to select an interpreter for the field or the like for which he wants to translate.
  • the contents of the memory of the interpreter table 101-1 may be displayed on a screen of a monitor (not shown) connected to the transmitter as required.
  • This display is convenient for the person who manages the sending device 100 because he / she can always grasp the interpreter's registration status and reservation status. When doing this display It may be displayed in different colors according to the registration status of the interpreter. For example, a display method in which a time zone in which the number of registered interpreters is large is displayed in dark color, and a time period in which the number of registered interpreters is small is displayed in light color may be considered.
  • FIG. 2B shows the contents of the user table in FIG.
  • the user table 101-2 used in the system of the present example includes user identification information 41 for identifying a user who uses the system and contact information such as a telephone number of the user.
  • the information includes information 42, an ID number 43 assigned to the user, and a password 44.
  • character data and the like are converted into voice data by a well-known voice synthesis technique and output.
  • the contents of the interpreter table may be displayed in characters on the display of a portable device such as a mobile phone without converting the data into speech synthesis data. In this case, the user selects an interpreter while looking at the contents of the display.
  • Fig. 4 shows the basic operation processing of this system. Referring to the figure, the basic operation of this system is as follows. That is, it is determined whether or not there is an interpreter registration (step S401), and if there is a registration, an interpreter registration process is performed (step S402), and it is determined whether or not there is a user registration.
  • Step S 403 If there is a registration, a user registration process is performed (Step S 404), and it is determined whether or not there is an interpreter reservation (Step S 405). Reservation processing is performed (step S406), and it is determined whether there is an incoming call from the user (step S407). If there is an incoming call, incoming processing is performed (step S408), and The above processes are repeated.
  • the order of each processing in the figure is not limited to the contents shown in the figure, and the order of the processing may be changed or other processing may be added as needed.
  • FIG. 5 shows the contents of the interpreter registration process in step S402 of FIG.
  • the interpreter registration process is performed as follows. First, the user is prompted to input information for specifying an interpreter, and the input information is registered as the interpreter specifying information 31 in the interpreter table 101-1 described above (step S501).
  • the interpreter is prompted to input a language that can be interpreted, and the input language is registered as language information 32 in the interpreter table 101-1 described above (step S520).
  • the interpreter will enter two languages that the interpreter can interpret and register them.
  • the interpreter is prompted to input a time zone during which the interpreter can perform the interpreting work, and the input time zone is registered as time zone information 33 in the above-described interpreter table 101-1 (step S503).
  • the interpreter must enter the work start time and the work end time at which the interpreter can perform the interpreting work, and register these.
  • it prompts for contact information such as the interpreter's telephone number, The input telephone number and the like are registered as contact information 37 in the translator table 101-1-1 described above (step S504).
  • the user is prompted to input information such as a specialty field, and the input information is registered in the interpreter table 101-1 (described above) (step S505).
  • the above registered contents are confirmed (step S506). In this case, the registered contents are notified to the interpreter, and when the interpreter confirms the registration, the registration process is completed.
  • interpreter registration process may be such that the interpreter uses a personal computer to input various data and transmits the data to the sending device 100 via the Internet. good.
  • the transmission may be performed using the in-network function of a mobile device such as a mobile phone.
  • FIG. 6 shows the contents of the user registration process in step S404 of FIG.
  • the user registration process is performed 0 as follows. First, the user is prompted to enter contact information such as the telephone number of the user who wants to use the interpreting service provided by this system, the user's name or name and address or residence, and other information for identifying the user. It is registered in the above-mentioned user table 101-2 (step S601). Next, the registered contents are notified to the user, and when confirmation is made by the user, the registration processing is completed (step S602). After the completion of the registration process, an ID number and a password unique to the user are output and notified to the user (step S603).
  • contact information such as the telephone number of the user who wants to use the interpreting service provided by this system, the user's name or name and address or residence, and other information for identifying the user. It is registered in the above-mentioned user table 101-2 (step S601).
  • the registered contents are notified to the user, and when confirmation is made by the user
  • the above-mentioned user registration process is performed by a user inputting various data using a personal computer and transmitting the data to the device 100 via the Internet. Is also good.
  • the transmission may be performed using the Internet function of a mobile device such as a mobile phone.
  • FIG. 7 shows the contents of the translation reservation process in step S406 of FIG.
  • the interpretation reservation process is performed as follows. You. First, the user specifies the time zone, language, etc. where he / she wants to use the interpreter service.
  • Step S701 At this time, if there is an interpreter desired by the user, the name of the interpreter may be specified. When such a designation is made, the interpreter table 101-1 is referred to based on the designated contents (step S702), and it is confirmed whether or not a reservation has already been made (step S702). Step S703) o
  • step S703 If no reservation has been made and the user's request can be met, the contents of the reservation are registered in the translator table 101-1-1 (step S703 ⁇ 704). Then, the registered contents are notified to the user, and when the user confirms, the registration processing is completed (step S705). During registration, the ID number or password assigned to the user may be checked. On the other hand, if the reservation has already been made and the user's request cannot be met, a notification that the reservation cannot be made is given (step S706). After that, if the user designates another time zone and language, the processing such as referring to the above table is continued (steps S707 ⁇ S702 ⁇ S703). If there is no designation of another time zone by the user or the like, the process ends as it is (step S707).
  • interpretation reservation processing may be such that the user inputs various data using a personal computer and transmits the data to the sensor device 100 via the Internet. good.
  • the transmission may be performed using the in-network function of a mobile device such as a mobile phone.
  • FIG. 8 shows the contents of the incoming call processing in step S408 of FIG.
  • the incoming call processing is performed as follows.
  • the interpreter table 101-1 mentioned above is referred to (step S810).
  • call processing is performed for that interpreter (step 3 8 0 2 ⁇ 3 8 0 3).
  • this calling process it is common to check the telephone number of the user notified at the time of the incoming call, the ID number assigned to the user, and the password.
  • the user talks with the interpreter, and the billing process is performed while the interpreter performs the interpreting work (step S804).
  • This billing process is continued until the end of the call (step S805).
  • a bill corresponding to the billing content may be automatically issued to the user, and a statement of the amount to be paid to the interpreter may be automatically issued to the interpreter. .
  • step S806 if there is no interpreter who has no reservation at that time and the interpreter service cannot be provided, the user is notified to that effect (step S806) o
  • Step S807 it is always monitored whether or not a reservation is made by the user (step S807), and if a reservation is made, it is determined whether or not the start time of the reservation time zone and the current time match. (Step S808). If the start time of the reservation time zone and the current time match, the above-described calling process is performed (step S805), and the same billing process is performed thereafter (step S804 ⁇ S). 805). In this calling process, the ID number or password assigned to the telephone number user of the user may be confirmed.
  • a call is made to the interpreter when a call is received from the user requesting an immediate translation, and the interpreter is called when the current time matches the start time of the reserved time zone. And a call to the user.
  • the current time becomes the reserved time, and it is possible that both or one of them does not receive a call even if a call is made to the interpreter and the user.
  • the call may be made again after a predetermined time has elapsed (for example, after 5 minutes). This call may be made again by the sending device 100 or by the operating device. If there is no incoming call even if the user calls again (including three or more calls), the reservation can be canceled automatically. In the case of this cancellation, the cancellation fee may be collected from the user.
  • FIGS. 9 to 11 Each of these figures is a sequence diagram showing transmission and reception of data by the sensor device, the user, and the interpreter in this system.
  • FIG. 9 is a sequence diagram showing data exchange between the interpreter, the sending device, and the user in the interpreter registration process and the user registration process.
  • the sending device 100 0 prompts input of specific information for specifying the interpreter.
  • the interpreter 1 transmits the data 903 indicating the specific information
  • the sensor device 100 registers the specific information in the above-described interpreter table.
  • the above-described input and registration processing of the interpreter identification information is processing corresponding to step S501 of FIG. 5 described above.
  • the sending device 100 transmits to the interpreter 1 data 904 that is a message or the like for prompting input of a language that the interpreter 1 can interpret.
  • the sending device 100 registers the language in the interpreter table described above. .
  • the input and registration processing of the linguistic information described above is processing corresponding to step S502 in FIG. 5 described above.
  • the sending device 100 transmits to the interpreter 1 data 906 which is a message or the like for prompting input of a time zone in which the interpreter 1 can perform the interpreting work.
  • the interpreter 1 sends a message 907 indicating the time zone (start time and end time) during which the interpreting work can be performed
  • the sending device 100 changes the time zone. Register in the interpreter table described above.
  • the above-described time zone information input and registration processing is processing corresponding to step S503 in FIG. 5 described above.
  • the sending device 100 transmits to the interpreter 1 the data 908 which is a message for prompting the input of contact information such as the telephone number of the interpreter 1.
  • the interpreter 1 sends a data message 909 indicating the contact information such as a telephone number
  • the sending device 100 registers the telephone number etc. in the interpreter table described above. Record.
  • the above-described contact information input and registration processing is processing corresponding to step S504 in FIG. 5 described above.
  • the sending device 100 registers the content in the above-mentioned interpreter table.
  • Such data input and registration processing is processing corresponding to step S505 in FIG. 5 described above.
  • the sender device 100 sends the data 9 12, which is a message confirming the registered contents, to the interpreter 1, and when the interpreter 1 sends the authentication data 9 13 Then, the registration process is completed.
  • This registration content confirmation process is a process corresponding to step S506 in FIG. 5 described above.
  • the registration instruction data 921 is transmitted from the arbitrary user 2 to the sensing device 100
  • the data 922 which is a message for prompting the user to input information necessary for registration is shown.
  • the sending device 100 registers the content in the user table described above.
  • Such data input and registration processing is repeatedly performed.
  • the above-described user information input and registration processing is processing corresponding to step S601 in FIG. 6 described above.
  • the sending device 100 is a message or the like for confirming the registered contents.
  • the registration process is completed when the authentication data is transmitted to the user 2 and the authentication data is transmitted from the user 2 to the user 2.
  • This registration content confirmation process is a process corresponding to step S602 in FIG. 6 described above.
  • the center device 100 outputs data 926 such as an ID number and a password to the user 12, and the user 12 confirms the data.
  • the user registration process is completed when data 927 indicating this is transmitted. This process is a process corresponding to step S603 in FIG. 6 described above.
  • FIG. 10 is a sequence diagram showing exchange of data between the center device and the user in the translation reservation processing.
  • a reservation instruction data 1 1 1 is transmitted from a registered user 1 2 to a center device 1 0
  • a sending device 1 0 0 sends an ID number and password to a user 2.
  • data 1 12 which is a message for prompting the user to input information such as the time zone and language for which the interpreter is desired is transmitted to the user 2.
  • the sending device 100 refers to the contents of the interpreter table described above.
  • the above processing is processing corresponding to steps S701 and S702 in FIG. 7 described above.
  • a message may be sequentially sent to the user 2 to individually input information such as an ID number, a password, a time slot for which translation is desired, and a language.
  • the sending device 100 sequentially receives those data sequentially transmitted from the user 2 in response to this.
  • the sending device 10 ⁇ registers the contents of the reservation in the translator table. Then, a message 114, which is a message for confirming the registered contents, is transmitted to the user 12, and when the authentication data 115 is transmitted from the user 2, the registration process is performed. Is completed.
  • This registration and The process of confirming the registered contents is a process corresponding to steps S704 and S705 in FIG. 7 described above.
  • the sending device 100 0 sends data 1 16 indicating that reservation is not possible to the user 1. Send to 2.
  • This process is a process corresponding to step S706 of FIG. 7 described above.
  • the sending device 100 When the user 2 sends data 1 17 indicating another time zone, language designation, etc. in response to the reservation impossibility, the sending device 100 re-reads the contents of the above interpreter table. refer. This processing corresponds to the above-described steps S707 and S702 in FIG. If reservation is not possible, the operator may respond by telephone if desired by the user 12 and the operator may refer to the interpreter table displayed on the monitor. In this case, a message asking the user whether or not he / she wants a response from the operator may be transmitted as data 1 16 to the user 12 and then waited for a response from the user to respond.
  • the sending device 100 registers the contents of the reservation in the interpreter table. Then, data 118, which is a message or the like for confirming the registered contents, is transmitted to user 2, and when authentication data 1 19 is transmitted from user 2, registration processing is completed.
  • This registration and the confirmation processing of the registered contents are processing corresponding to steps S704 and S705 in FIG. 7 described above.
  • FIG. 11 shows a case where a call is made in response to an incoming call from the user and the FIG. 8 is a sequence diagram showing the exchange of data between an interpreter, a sending device, and a user in a process for making a call based on the content.
  • the sending device 100 refers to the above-mentioned interpreter table, Interpretation is performed for the specified language, and an unreserved (vacant) interpreter is searched for at the current time.
  • the process of referring to this table is a process corresponding to step S801 in FIG. 8 described above.
  • interpreter table is found as a result of searching the interpreter table, a call is made to the interpreter. If interpreter 1 responds to this call, sensing device 100 connects user 2 and interpreter 1 via a line.
  • the above outgoing call process is a process corresponding to step S803 in FIG. 8 described above.
  • a call 123 is made between user 2 and interpreter 1.
  • the sending device 100 performs billing according to the call time.
  • This billing process is a process corresponding to step S804 in FIG. 8 described above.
  • the billing process ends.
  • the user 1 may be notified of the fee 1 24 from the sending device 100. This ends the processing. It is also possible to automatically issue a bill corresponding to the billing content to the user and automatically issue a statement on the amount of payment to the interpreter to the interpreter.
  • the evening device 100 makes a call 127 to the interpreter and simultaneously makes a call 128 to the user 2. If both of these calls 127 and 128 respond, the sending device 100 connects the user 1 and the interpreter 1 via a line.
  • the above outgoing call processing is processing corresponding to steps S808 and S803 in FIG. 8 described above.
  • a call 1 29 is made between the user 1 and the interpreter 1.
  • the sending device 100 performs billing according to the call time.
  • This billing process is a process corresponding to step S804 in FIG. 8 described above.
  • the billing process ends.
  • a charge notice 130 may be sent from the sending device 100 to the user 1. This ends the processing. It is also possible to automatically issue a bill according to the billing content to the user and automatically issue a statement on the amount of payment to the interpreter to the interpreter.
  • the sensor device 100 can be installed in a general office building or business office.
  • the device that stores and stores the interpreter table and the user table and the device that has the function of making a call may be provided at different locations. In Japan, they may be located at different locations, or one may be located in Japan and the other located abroad, or both may be located abroad.
  • interpreter identification information for identifying the interpreter, language information indicating the type of language that can be interpreted by the interpreter corresponding to the interpreter identification information, and interpreter corresponding to the interpreter identification information
  • the interpreter table stores at least the interpreter time zone information indicating the time zone during which the interpreter can perform the interpreting work, and the contact information indicating the contact information of the interpreter corresponding to the interpreter identification information.
  • interpreting work can be performed for the specified language, and the call is sent to the currently available interpreter.
  • a call is made between the interpreter at the call destination and the customer to enable the interpreter to perform the interpreting work.
  • the interpreter table may further include reservation information indicating a reservation time at which the customer desires the interpreter to perform an interpreting operation.
  • reservation information indicating a reservation time at which the customer desires the interpreter to perform an interpreting operation.
  • the interpreter table may also include fee information indicating the fee for the interpreting service.
  • the customer selects an interpreter according to the fee information.
  • the interpreter table may also include rank information indicating the quality rank of the interpreter. In this case, the customer selects an interpreter according to the rank information.
  • the interpreter table may also include field information indicating the interpreter's specialization. In this case, the customer will select an interpreter according to the field information.
  • the interpretation management operation can be performed in the same manner as described above by controlling the computer by the program recorded on the recording medium.
  • the recording medium various recording media other than the semiconductor memory shown in FIG. 1, a magnetic disk and an optical disk not shown in FIG. 1, and the like can be used.
  • the interpreter may be waiting anywhere in his or her home, as long as it is suitable for telephone interpretation. Therefore, the interpreter does not need to have time for commuting and traveling, and can perform multiple tasks a day for short-time work that does not overlap. Although there is a trade-off with the demand for interpreting services, the interpreter You can work at any time you like.
  • an interpreter who can perform interpreting work at the same time may be searched from the interpreter table.
  • Interpreters do not have to worry about their appearance, clothes, age, etc. as long as the interpreter is capable of doing so. Therefore, even elderly people who are physically unable to go out to work and are physically disabled, or housewives who do not have the time to work together, can demonstrate their abilities as home interpreters.
  • an interpreter can be used easily at low cost, creating a new market that has never existed before.
  • the cost required for interpreting is low, so that ordinary individuals can easily use the interpreter on a daily basis, and even those who do not speak a foreign language will have more opportunities for communication with foreigners.
  • those who are studying foreign languages primarily English solely for the purpose of communication tools are spending a great deal of money and time. Some people are not good at learning a foreign language, and others have more options than they need to spend time learning a foreign language. The need for everyone to learn the same foreign language as in the present has diminished, and in the future, even if it is a minor language, you will have to spend time studying the language you are most interested in, or other things. It can be assigned.
  • interpreters can be provided to both foreigners visiting museums, museums, theaters and other facilities, and to the facilities.

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)

Abstract

L'invention concerne un système de gestion d'interprétation pouvant effectuer l'interprétation de toutes les langues. Ledit système permet d'interpréter des termes relevant de domaines particuliers tels que des termes techniques, et permet d'éliminer en outre la mise en attente d'opérateurs téléphoniques et d'interprètes à un endroit particulier. Ledit système comporte un tableau d'interprètes contenant des données d'informations de spécification d'interprète destinées à indiquer le type de langue pouvant être interprétée par l'interprète, des informations de fuseau horaire d'interprète indiquant un fuseau horaire dans lequel l'interprète peut interpréter, et des informations de connexion indiquant la destination de connexion de l'interprète. En réponse à un appel provenant d'un client, un interprète pouvant interpréter la langue demandée et étant disponible à ce moment là est contacté en fonction du contenu du tableau d'interprètes, et une communication téléphonique est réalisée entre l'interprète appelé et le client afin de permettre le travail d'interprétation. Par ailleurs, des informations de réservation indiquant des périodes réservées durant lesquelles le client souhaite bénéficier des services de l'interprète sont également stockées dans le tableau d'interprètes, et le client et l'interprète sont mis en contact lorsque l'instant présent correspond à la période réservée.
PCT/JP2000/002849 2000-04-28 2000-04-28 Systeme de gestion d'interpretation, procede de gestion d'interpretation et support d'enregistrement contenant un programme de gestion d'interpretation WO2001084393A1 (fr)

Priority Applications (4)

Application Number Priority Date Filing Date Title
AU2000243158A AU2000243158A1 (en) 2000-04-28 2000-04-28 Interpretation management system, interpretation management method and recordingmedium in which interpretation management program is recorded
PCT/JP2000/002849 WO2001084393A1 (fr) 2000-04-28 2000-04-28 Systeme de gestion d'interpretation, procede de gestion d'interpretation et support d'enregistrement contenant un programme de gestion d'interpretation
PCT/JP2001/003023 WO2001084402A1 (fr) 2000-04-28 2001-04-09 Systeme et programme de gestion d'interpretation
AU2001244741A AU2001244741A1 (en) 2000-04-28 2001-04-09 Interpretation managing system, interpretation managing system, and interpretation managing program

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
PCT/JP2000/002849 WO2001084393A1 (fr) 2000-04-28 2000-04-28 Systeme de gestion d'interpretation, procede de gestion d'interpretation et support d'enregistrement contenant un programme de gestion d'interpretation

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WO2001084393A1 true WO2001084393A1 (fr) 2001-11-08

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PCT/JP2001/003023 WO2001084402A1 (fr) 2000-04-28 2001-04-09 Systeme et programme de gestion d'interpretation

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CA2500999A1 (fr) * 2002-09-27 2004-04-08 Ginganet Corporation Systeme et procede d'interpretation telephonique video
KR100711293B1 (ko) * 2002-09-27 2007-04-25 가부시키가이샤 깅가네트 전화 통역 시스템
TW200421850A (en) * 2002-09-27 2004-10-16 Ginganet Corp Supplementary apparatus for telephone translation and a system for telephone translation using the same
JP2004274258A (ja) * 2003-03-06 2004-09-30 Takada Informex Co Ltd 多地点同時コミュニケーションシステム
JP2007166391A (ja) * 2005-12-15 2007-06-28 Connect One:Kk 通訳者の自動案内システム
JP5020593B2 (ja) * 2006-10-16 2012-09-05 株式会社日立ソリューションズ 外国語学習通信システム
JP5386466B2 (ja) * 2010-11-10 2014-01-15 株式会社恵和ビジネス 携帯電話を用いた遠隔同時通訳支援システム
JP6081503B2 (ja) * 2015-01-14 2017-02-15 三井住友カード株式会社 通話予約装置、方法、およびプログラム
JP6731316B2 (ja) * 2016-08-31 2020-07-29 株式会社日立製作所 通報受付システム及び通報受付方法

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EP0601710A2 (fr) * 1992-11-10 1994-06-15 AT&T Corp. Interprétation de langue à la demande dans un système de télécommunication
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WO2001084402A1 (fr) 2001-11-08
AU2001244741A1 (en) 2001-11-12

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