CN103679585B

CN103679585B - Catering service management system

Info

Publication number: CN103679585B
Application number: CN201310750574.6A
Authority: CN
Inventors: 牛占峰
Original assignee: Individual
Current assignee: Individual
Priority date: 2013-12-31
Filing date: 2013-12-31
Publication date: 2017-01-11
Anticipated expiration: 2033-12-31
Also published as: CN103679585A

Abstract

The invention provides a catering service management system, which comprises a cloud server and terminal servers, wherein the cloud server is used for managing the terminal server in each restaurant within a domination area through the Internet, and each terminal server is used for backing up data of the restaurant to which the terminal server belongs to a cloud server and controlling the communication among each terminal in the restaurants; each terminal comprises a wireless ordering terminal, a handheld service calling terminal, a chef cooking management terminal, a cashier terminal, a numbering terminal and a purchasing terminal. The links of automatic table ordering, food cooking in kitchens, numbering and cashiering are realized through mutual cooperation of each terminal, and running data of the restaurants can be backed up in the cloud server, thereby improving the performance and the quality of restaurant service integrally and partially and enhancing the practicability of the system. The catering service management system is suitable for popularizing and applying.

Description

Food and beverage sevice management system

Technical field

The present invention relates to food and beverage sevice field, manage system in particular to food and beverage sevice.

Background technology

The operational mode of traditional food service industry specifically includes that service man records user's Dishes ordering information, delivers to menu rear kitchen, pass dish through service man again and arrive after the cooking dishes of rear kitchen On the dining table ordered dishes.After user's dining, the letter of ordering dishes that cashier transmits according to service man Breath statistics clearing.This dependence service man's runabout operational mode efficiency comparison is low, and User experience is the most poor.

Along with the development of electronic technology, it is complementary that catering industry has been increasingly introducing some Electronic equipment, to alleviate the working strength of service man, improve efficiency of service and cash register clearing Accuracy rate.Such as: portable wireless dish ordering terminal, each vegetable and drinks on menu Beverage all has unique encodings, and service man is according to the put dish of user, by corresponding coding input To hand-held wireless dish-order terminal.Dishes ordering information is aggregated into server by this terminal again.Service Dish is distributed to rear kitchen and is cooked by device, and carries out cash register clearing according to dishes ordering information.Should Although digitized formula order dishes system improves the accuracy placed an order, but need nonetheless remain for service man Manually order dishes service；And once server breaks down temporarily, it will affect this meal The normal operation in the Room, this unsound food management system practicality is poor.

For the problem that above-mentioned food management system practicality is poor, the most not yet propose effectively Solution.

Summary of the invention

It is an object of the invention to provide food and beverage sevice management system, to solve above-mentioned problem.

Provide a kind of food and beverage sevice management system in an embodiment of the present invention, including:

Cloud Server, for taking the terminal in each dining room in compass of competency by the Internet Business device is managed, and management includes: the data that back-up terminals server is uploaded, and to respectively Individual terminal server issues interactive information, and wherein, interactive information at least includes one below: The renewal menu corresponding with terminal server, the preferential information on services of vegetable information of discount and dining room, And with terminal server binding advertisement, game, road conditions, news and weather forecast；

Terminal server, is provided with and realizes the fire wall of IWF one to one with Cloud Server, Terminal server is used for the data backup in affiliated dining room to Cloud Server, and controls in dining room The communication of each terminal room；Wherein, each terminal includes: wireless dish-order terminal, hand-held Formula service call terminal, cook cook management terminal, cashier terminal, row number terminal and buying Terminal；It is additionally operable to the job information of each terminal is analyzed, generates food and beverage sevice information, Wherein, food and beverage sevice information at least includes one below: service man's degree of liking a Trojan, cook Degree of liking a Trojan, the rate of ordering dishes of vegetable, raw material rate of exchange information；

Wireless dish-order terminal, for obtaining the finger of ordering dishes of client by the dishes-ordering of self configuration Show, and/or, provide electronic menu at own display screen for client, receive client operating electronics The instruction of ordering dishes of menu；Wherein, instruction of ordering dishes at least includes one below: menu name, Vegetable number and dieting information；It is additionally operable to show the details that instruction of ordering dishes is corresponding；And Instruction of ordering dishes after client being confirmed is sent to cook by terminal server and cooks management eventually End, and during client has dinner, cook management according to the display mode display cook set The feedback information of terminal, and display is from the interactive information of terminal server；It is additionally operable to connect Receive client and tap the demand for services of display interface, demand for services is sent by terminal server To the service man in dining room, it is achieved and information between the service man in dining room is the most interactive；

Dishes-ordering, determines the point of client for putting, according to client, the menu reading to be printed with identification code Dish indicates, and instruction of ordering dishes is sent to wireless dish-order terminal；

Cook cooks management terminal, for receiving the wireless dish-order terminal that terminal server forwards Instruction of ordering dishes, and order dishes the letter of ordering dishes of each vegetable in instruction according to vegetable classification display Breath；After cook responds dishes ordering information, print menu name, kitchen by Quick Response Code printer The Quick Response Code of the dining table numbering that the numbering of teacher is corresponding with dishes ordering information；And receive Quick Response Code sweep Retouch the Quick Response Code of the menu name of the vegetable that device scan completes, by the two of menu name Dimension code is sent to terminal server, and the hand-held service corresponding by terminal server calling is exhaled It is terminal, completes vegetable and send with charge free；

Hand-held service call terminal, is used for the calling to service man's playback terminal server, And the response of reception service man, by response feedback to terminal server；

Row number terminal, arranges in numerical order information and terminal for receiving and show the client that service man inputs The current state of each dining table that server issues, wherein, current state includes: state of having dinner, Clean conditions and idle condition；And update current according to arrange in numerical order information and current state of client Order of having dinner on display interface；

Cashier terminal, for receiving the checkout instruction that terminal server forwards, refers to according to checkout The payment information of the client in showing and instruction generation of ordering dishes are paid a bill detail, and detail of paying a bill is passed through Terminal server is sent to wireless dish-order terminal, when receiving client by wireless dish-order terminal After the detail of paying a bill of feedback is without false information, client is charged and records charge situation；

Buying terminal, for being sent to terminal server by the procurement information purchasing correspondence every time； Wherein, procurement information includes: purchasing site, raw material title, raw-material amount of purchase and The price that raw material is corresponding.

The embodiment of the present invention provide said system from dining table order dishes link, rear kitchen make dish Product link, row number link and cash register link are all improved, and can be at Cloud Server pair Data in the running of dining room back up, with regard to perfect dining room clothes from overall and local The performance of business and quality, improve the practicality of system, is suitable for popularization and application.

Accompanying drawing explanation

Fig. 1 shows that the food and beverage sevice that the embodiment of the present invention provides manages the structural frames of system Figure.

Detailed description of the invention

Below by specific embodiment and combine accompanying drawing and the present invention is done further in detail Describe.

In order to provide more efficient food and beverage sevice for client, embodiments provide one Food and beverage sevice management system, sees Fig. 1, and this system includes following equipment:

(1) Cloud Server 10, are used for by the Internet each dining room in compass of competency Terminal server be managed, this management includes: the data that back-up terminals server is uploaded, And issue interactive information to each terminal server 20, wherein, this interactive information at least wraps Include one below: renewal menu, vegetable information of discount and the meal corresponding with terminal server 20 The preferential information on services in the Room, and with the advertisement of terminal server binding, game, road conditions, new The information such as news and weather forecast；

The Cloud Server 10 of the present embodiment can be to the multiple terminal servers in compass of competency 20 are managed, and Fig. 1 is to put it more simply, be diagrammatically only by out a terminal server 20；In order to anti- Only the data in terminal server 20 are because of the generation of fortuitous event, and cause the every of this dining room Loss of data, it is impossible to continue the situation of running, the terminal server 20 of the present embodiment will be relevant Data backup is to Cloud Server 10, and wherein, this related data may include that terminal server In menu in 20, this dining room, each terminal is (such as: the wireless dish-order terminal on each dining table 30, the hand-held service call terminal 60 that each service man uses, and cook cooks management Terminal 50 etc.) mark, the mark of each cook；The trip that this dining room is corresponding can also be included The data such as play, advertisement, and through dining room manager agree to vegetable quotation and revenue and expenditure information. In order to ensure the benign competition in each dining room, data that can be relevant to each dining room to these Carry out secrecy to arrange, such as, open for partly or entirely arranging in related data and revise Password, only provide effective password just these data can be shown or revise behaviour Make.

(2) terminal server 20, are provided with and realize the most mutual with above-mentioned Cloud Server 10 The fire wall of logical function, this terminal server 20 is used for the data backup in affiliated dining room to cloud Server 10, and control the communication of each terminal room in dining room；This each terminal includes: Wireless dish-order terminal 30, cook cook management terminal 50, hand-held service call terminal 60, Row number terminal 70, cashier terminal 80 and buying terminal 90；It is additionally operable to the work to each terminal Industry information is analyzed, and generates food and beverage sevice information；This food and beverage sevice information at least include with One of lower: service man's degree of liking a Trojan, cook's degree of liking a Trojan, the rate of ordering dishes of vegetable, former Material rate of exchange information etc.；

The terminal server 20 of the embodiment of the present invention is permissible with control to the management of each terminal Use wireless mode, it would however also be possible to employ wired mode；Or part uses wireless, part is adopted The most permissible with wired mode, the communication of each terminal room can turning by terminal server 20 Distribute into；The terminal server 20 of the present embodiment by obtaining the job information of each terminal, Manager can be made to face dining room without body on-the-spot, service can be understood by these job informations Member and the working condition of cook, and understand the rate of ordering dishes of each vegetable, and then understand vegetable Pouplarity, for adjust menu provide reliable data support.

Above-mentioned terminal server 20 can only connect Cloud Server 10 by the fire wall arranged, And the not information of miscellaneous equipment in access network, so it is prevented from the letter on terminal server 20 Cease stolen, and the attack etc. of hacker, ensure that the peace of terminal server 20 to a certain extent Row for the national games.

Meanwhile, in order to be further ensured that the safety of storage data, above-mentioned terminal server 20 Being the terminal server of two main and standby relation each other, two terminal servers are according to the week set Phase carries out data syn-chronization.

(3) wireless dish-order terminal 30, is turned round and look at for being obtained by the dishes-ordering 40 of self configuration The instruction of ordering dishes of visitor, and/or, provide electronic menu at own display screen for client, receive and turn round and look at The instruction of ordering dishes of visitor's operation electronic menu；Wherein, this is ordered dishes to indicate and at least includes one below: Menu name, vegetable number and dieting information；It is additionally operable to show this detailed of instruction correspondence of ordering dishes Thin information；And the instruction of ordering dishes after client being confirmed is sent to kitchen by terminal server 20 Teacher cooks management terminal 50, and during client has dinner, shows according to the display mode set Show that cook cooks the feedback information of management terminal 50, and display is from terminal server 20 Interactive information；It is additionally operable to receive client and taps the demand for services of display interface, pass through terminal Server 20 is sent to the service man in dining room, it is achieved and information between table steward is the most mutual Dynamic；

Wireless dish-order terminal 30 in the embodiment of the present invention is configured with dishes-ordering 40, Gu Keke To follow original menu mode, i.e. checking that the menu of papery is ordered dishes, client is ordering dishes Time, it is not necessary to service man participates in, and can be understood kind and the price of vegetable by papery menu, Concrete vegetable is chosen, on the display interface of wireless dish-order terminal 30 by dishes-ordering 40 The specifying information of this vegetable will be shown, such as: the information such as the food materials of this vegetable, taste； Meanwhile, on the display interface of wireless dish-order terminal 30, also can provide confirmation frame, be used for connecing Receive the confirmation of client, such as: show in the lower section of vegetable details and " determine and put this Dish " dialog box, client can touch this dialog box in mode point by hands, and this vegetable will It is placed in the menu that this client has put；Certainly, under the dialog box of " determining this dish of ordering " Side or right can also arrange the dialog box of " abandoning ordering this dish ", if should " put in client's point Abandon this dish of ordering " dialog box, then during this vegetable will not enter the menu of this client.This operation Mode simplicity is easily achieved, and eliminates the participation of service man.

Have dinner the recreational of process to increase user, the wireless dish-order terminal 30 of the present embodiment The interactive information that Cloud Server 10 issues, such as news, weather forecast, road can also be shown Condition, advertisement and game etc., client can choose various functions as required.Wherein, here Advertisement and game etc. be what Cloud Server 10 was specified, i.e. wireless dish-order terminal 30 connects Network retrained by Cloud Server 10, and then ensure that the peace of wireless dish-order terminal 30 Quan Xing.

The position that arranges of the wireless dish-order terminal 30 in the embodiment of the present invention can be on dining table Fixing, it is possible to be arranged on dining table side or above in rotary manner, it is simple to service man couple Dining table is cleaned.

Above-mentioned wireless dish-order terminal 30 is when receiving the checkout demand of client, it will ejection is The no dialog box issued invoice, if client selects to issue invoice during dialog box, can show and send out Ticket new line input area, inputs the literary composition of correspondence for client with handwriting mode or key-press input mode Word information, after client has inputted, can click on input and complete dialog box；Wireless dish-order is eventually After end 30 receives the new line complete signal of input, this new line information is saved in the knot of this client In account instruction.

In order to simplify the renewal of information in wireless dish-order terminal 30, the wireless dish-order of the present embodiment Terminal 30 can be carried out from terminal server 20 down loading updating information wirelessly automatically Update, and taken off without manager, manually update at terminal server 20, Facilitate upgrading in time of wireless dish-order terminal internal information.

For the ease of using, wireless dish-order terminal 30 can use jumbo battery, supports Long-time idle function, it is also possible to configuration reserve battery etc..

(4) dishes-ordering 40, determine for putting the menu reading to be printed with identification code according to client The instruction of ordering dishes of client, instruction of ordering dishes is sent to wireless dish-order terminal 30；

The dishes-ordering 40 of the present embodiment can lead to wireless dish-order terminal 30 wirelessly Letter, be provided with in dishes-ordering 40 infrared ray device and identification code read equipment (such as: CCD, Photographing unit or scanner etc. are with the reading equipment of minisize pick-up head), the light that infrared ray device sends Identification code can be made to read equipment smoothly complete the reading of identification code everywhere in menu, and then Make dishes-ordering 40 generate the instruction of ordering dishes of correspondence, and this instruction of ordering dishes is sent to wireless dish-order Terminal 30, and the mode of dishes-ordering 40 identification marking code can use correlation technique to realize, The embodiment of the present invention is not particularly limited, as long as dishes-ordering 40 can complete to arrange on menu letter Breath reading, according to read information generate menu instruction, and by this menu indicate with nothing Line mode is sent to wireless dish-order terminal 30.

(5) cook cooks management terminal 50, for receiving the nothing that terminal server 20 forwards The instruction of ordering dishes of line dish ordering terminal 30, and according to vegetable classification display order dishes instruction in each The dishes ordering information of vegetable；After cook responds dishes ordering information, printed by Quick Response Code printer Menu name, cook numbering corresponding with dishes ordering information dining table numbering Quick Response Code；And Receive the Quick Response Code of the menu name of the vegetable that two-dimensional code scanning device scanning completes, will The Quick Response Code of menu name is sent to terminal server 20, is called by terminal server 20 Corresponding hand-held service call terminal 60, completes vegetable and sends with charge free；

The cook of the present embodiment cooks management terminal 50 and is configured with Quick Response Code printer and two dimension Code scanning device, after client completes to order dishes, its instruction of ordering dishes will be by wireless dish-order terminal 30 are sent to terminal server 20, then are forwarded to cook by terminal server 20 and cook management Terminal 50, shows on the display interface that cook cooks management terminal 50；Cook is according to aobvious Concrete menu in the dishes ordering information shown determines the vegetable oneself to be made, and is chosen by this vegetable After, the numbering by Quick Response Code printer printing menu name, cook is corresponding with dishes ordering information Dining table numbering Quick Response Code, after each Quick Response Code is printed, carry out the making of this vegetable Process.

After cook completes the making of current vegetable, made by two-dimensional code scanning device scanning The Quick Response Code of the menu name of the vegetable completed, and the Quick Response Code of this menu name is sent to Terminal server 20, is called the hand-held service of the service man of correspondence by terminal server 20 Calling terminal 60, completes the transmission process of vegetable.

After service man responds the calling that vegetable transmits, it will the rear kitchen arriving dining room takes dish, this Time, service man can tap cook according to the menu name that current vegetable is corresponding and cook management eventually Hold on 50 interfaces and corresponding to get dialog box, in order to point out this vegetable to be taken away.Then take This vegetable is sent to the dining table of correspondence by business person.

When implementing, dining room can configure the special service man passing dish, and this service man can The call information in kitchen, and root is known with the hand-held service call terminal worn by self Cook the display interface of management terminal 50 from cook according to the Quick Response Code printed corresponding to service plate The upper dining table numbering obtaining correspondence, and then vegetable is delivered to the dining table of correspondence.

The cook of the present embodiment cooks management terminal 50 can also show the state of each dining table, Such as whether there is client to have dinner, if information such as free time.When the client of certain dining table completes to order dishes After, the display interface that cook cooks management terminal 50 will flash its dishes ordering information, cook After often finishing receiving the making of a vegetable, this vegetable will no longer flash, and its state will display For making state, if the client of this dining table increases new vegetable, then newly-increased vegetable Show the most in a flashing manner on the display interface that cook cooks management terminal 50.

(6) hand-held service call terminal 60, for service man's playback terminal server The calling of 20, and receive the response of service man, by response feedback to terminal server 20；

The hand-held service call terminal 60 of the present embodiment is the sound being allocated to each service man Answer equipment, by receiving the calling of terminal server 20, and by the most anti-for the response of service man Feed terminal server 20, enable service man to arrive appointed place in time, complete relevant clothes Business.

(7) row number terminal 70, arranges in numerical order letter for receiving and show the client that service man inputs The current state of each dining table that breath and terminal server 20 issue, wherein, this current state bag Include: state of having dinner, clean conditions and idle condition；And arrange in numerical order information and upper according to client State the order of having dinner that current state updates in current display interface；

The row number terminal 70 of the present embodiment can in time current state according to each dining table real-time Update the order of having dinner on display interface, it is possible to make the client of row number be well understood to feelings of arranging in numerical order Condition.Specifically, each client, during row number, can select row according to the number having dinner Number dining table, obtains corresponding row number list, then having dinner according to row number terminal 70 interface display Order determines whether to have dinner, and to which dining table has dinner.

After having client to have dinner, desktop is cleared up by service man, services people before cleaning Member can click on cleaning button in wireless dish-order terminal 30, and corresponding information will be uploaded to On terminal server 20, corresponding information will be reached row number terminal by terminal server 20 70.When cleaning completes, service man clicks on cleaning in wireless dish-order terminal 30 and completes dialogue Frame, corresponding information passes to arrange in numerical order in terminal 70 by terminal server 20, terminal of arranging in numerical order 70 will show room, and can sit a few people according to room will preferably need the Gu of this table Visitor.It is single that client holds row number, finds corresponding seat to have dinner according to information above.

(8) cashier terminal 80, for receiving the checkout instruction that terminal server 20 forwards, The payment information of client in indicating according to this checkout and instruction generation of ordering dishes are paid a bill detail, will The detailed terminal server 20 that passes through of paying a bill is transmitted to wireless dish-order terminal 30, when receiving Gu After the objective detail of paying a bill fed back by wireless dish-order terminal 30 is without false information, client is received Take and record charge situation；

In the present embodiment checkout instruction can include payment information, such as invoice new line, Cash or bank card payment, discount card or dining room consumption card payment etc., according to each dining room Active situation is different, and the content that checkout instruction includes is the most different, and client confirms to pay a bill detail After errorless, can charge this client, cashier terminal 80 is by the concrete feelings of record charge Condition, it is simple to the follow-up expense revenue and expenditure to this dining room is added up.

(9) buying terminal 90, for being sent to end by the procurement information purchasing correspondence every time End server 20；Wherein, this procurement information includes: purchasing site, raw material title, former The price that the amount of purchase of material is corresponding with this raw material.

The said system that the embodiment of the present invention provides is run based on network daemon, from dining table Order dishes link, rear kitchen make vegetable link, row number link and cash register link etc. all carried out complete Kind, and at Cloud Server, the data in the running of dining room can be backed up, ensure The safety of data, has remote data and updates and data rescue function, from overall and local The performance of the most perfect upper restaurant service and quality, it is possible to realize target flow process Precision management and The seamless link of work in every；Meanwhile, energy between the client of the present embodiment and restaurant operation personnel Enough real-time responses, and client can improve Gu with real-time interactive with the information of net background The Experience Degree of visitor.It addition, terminal server can also be believed by collecting the operation of each terminal Breath, understands and analyzes the management in dining room, and then be optimized it, promotes the service in dining room Quality.

Said system can also be according to the division of labor different demarcation in each district, dining room: subsystem of ordering dishes System, rear kitchen management subsystem, steward's subsystem, cash register management subsystem and row number Management subsystem etc..

In order to remind the cook in client and rear kitchen that the particular/special requirement of vegetable is checked, this reality The wireless dish-order terminal 30 executing example also includes: the dieting bright aobvious module of information, in wireless points On the display screen of dish terminal with bright aobvious mode show above-mentioned order dishes instruction in dieting information (such as: Lack salt, lack the information such as the pepperyyest), in order to remind client to note；Correspondingly, cook cooks management eventually End 50 includes: dieting information reminding module, for cooking the aobvious of management terminal 50 cook The dieting information ordered dishes in instruction is shown in bright aobvious mode, to remind cook to note in display screen. This bright aobvious mode can be that font uses particular color to show with flashing mode.

In order to make client be well understood to the making state of each vegetable, above-mentioned wireless dish-order The display screen of terminal 30 can be divided into multiple region, and each region shows fixing interior Holding, regional is distinguished with different background colors, and such client just can be clear from knowing screen Information on curtain.Based on this, above-mentioned wireless dish-order terminal 30 includes with lower module:

First display module, for first specify region show be waited for vegetable, Waiting time and price thereof, the vegetable of this pending state refers to wait the vegetable of cook's response；

Second display module, for second specify region show be in making vegetable, Waiting time and price thereof；

3rd display module, is in, for specifying region to show the 3rd, the vegetable completed And price, the vegetable completed refers to the dish information completing to send with charge free；

4th display module, for showing service call button in the 4th appointment region, wherein, This service call button includes: calling service man's button and checkout services button；

Wherein, first region, the second appointment region, the 3rd appointment region and the 4th is specified to refer to Determine region to arrange from top to bottom on the display screen of wireless dish-order terminal, and respectively with first Fill Color, the second Fill Color, the 3rd Fill Color and the 4th Fill Color mark.

Cancel the vegetable not served sometimes in view of client, the wireless dish-order of the present embodiment is eventually End 30 also includes that vegetable removing module and vegetable recover module, and its concrete function is as follows:

Vegetable removing module, is used for above the first appointment region or right side provides and is in Treat the deletion key of the vegetable of state, and receiving after client taps this deletion key, will be by point Vegetable corresponding to key of deleting touched moves to the 5th appointment region, and by terminal server 20 Notify the vegetable of deletion to cook management terminal 50 and cashier terminal 80 to cook；Wherein, 5th specifies region to specify region and the 4th to specify between region the 3rd, and fills out with the 5th Fill colour code；

Vegetable recovers module, is used for above the 5th appointment region or right side provides and deletes The resetkey of vegetable, and receiving after client taps this resetkey, the recovery that will be tapped The deletion vegetable that key is corresponding moves to the first appointment region, and will be recovered by terminal server 20 Vegetable notify to cook management terminal 50 and cashier terminal 80 to cook.Joy based on client Happy interactive demand, the above-mentioned wireless dish-order terminal 30 of the embodiment of the present invention also includes: amusement is mutually Dynamic model block, for all not receiving Gu when detecting in setting duration (such as 5 minutes etc.) When visitor taps the signal of display screen, wide with what terminal server was bound in this display screen display Announcement, game, road conditions, news or weather forecast, and pass through eventually according to the information that taps of client End server 20 connects Cloud Server 10, it is achieved the online interaction of client.Based on this function, Client can check news, road conditions, weather forecast, also may be used during waiting dish or dining With browse advertisements or carry out interactive game etc., wherein, the present embodiment wireless dish-order terminal 30 On advertisement be that Cloud Server 10 issues, these advertisements both limited by Cloud Server 10, Only there are the advertiser of cooperation purpose or the advertisement of client just can be issued to Cloud Server 10 In wireless dish-order terminal 30, and this advertisement is to force to be issued in wireless dish-order terminal 30, In order to not affect normally ordering dishes of client, these entertainment information will be automatic when client's free time Display interface in wireless dish-order terminal 30 shows.

Merge in view of the specific demand of client's dining, such as dining table, split or move a demand, The hand-held service call terminal 60 of the embodiment of the present invention also includes: dining table variation module, uses In appointment dining table merging, tears open table or moving table operation, and dining table is changed result transmission To terminal server 20；Correspondingly, terminal server 20 includes: dining table variation processes mould Block, during for changing result when the dining table receiving the transmission of hand-held service call terminal 60, The dining table state of row number terminal 70 display is updated according to this dining table variation result, and by this dining table Variation result is handed down to cashier terminal 80 and cook cooks management terminal 50.So, client Even if having carried out dining table variation, it is also possible to smoothly complete order dishes, the link such as paying, meet The diversified demand of client.

In order to know the experience of having dinner of client, the wireless dish-order terminal 30 of the present embodiment provides Multiple feedback window, such as: about vegetable, about the window etc. serviced, based on this, wireless Dish ordering terminal 30 also includes:

Vegetable evaluation module, for providing vegetable estimation window to client, and receives client The vegetable evaluation information of input；

Service man's service evaluation module, is used for serve person's estimation window, and Receive service man's evaluation information of client's input；

Evaluation of hygiene module, for providing evaluation of hygiene window to client, and receives client The evaluation of hygiene information of input；

Client advises collection module, for providing suggestion to write window to client, and receives The suggestion of client's input；

Customer Information feedback module, evaluates for the vegetable evaluation information that will receive, service man Information, evaluation of hygiene information and suggestion feed back to terminal server 20.

The feedback information that theres is provided by the way obtains channel, dining room management personnel can and Time vegetable and service etc. are improved, and then promote dining room benefit.Certainly, in order to Attract client to carry out information feedback, can point out on the display interface of wireless dish-order terminal 30 Client participates in information feedback will have Presents Giving, such as: can carry for effective Feedback dining room For reward voucher or an accessory etc., it is also possible to give a fixed number to the client participating in feedback The integration of value.

It addition, in order to allow client be easily checked the relevant information of member card, this reality The wireless dish-order terminal 30 executing example also includes: membership information display module, is used for obtaining client Member's identification code, corresponding at display screen display member's identification code of wireless dish-order terminal 30 Information, this information includes: in the past consumer record, current balance, current consumption inventory etc.. Under this mode, client then can recognize current member card when having dinner every time easily Information.

In order to strengthen the interactive of dining room and client, above-mentioned terminal server 20 can also wrap Include: member's interactive module, for sending the member card transaction of member to the mobile phone of member's binding Information, and send the information of discount in dining room, new vegetable recommendation information to mobile phone.

In view of problems such as dining room purchasing costs, the terminal server 20 of the present embodiment also wraps Include: database binding module, for binding with public database；Wherein, this is public Data base includes: each raw material transaction place and the price of corresponding transaction place；Raw material Rate of exchange module, for each raw-material price in the procurement information from buying terminal 90 Compare with the raw-material price in public database, draw raw material rate of exchange information. The public database of the present embodiment can be the real-time dynamic data storehouse on the Internet, by with Information in data base is compared, and manager can determine place of stocking up easily, controls Raw-material spending.

Have multiple dining table in the region that one service man is often responsible for, have dinner process client In, often can call service man and provide related service, such as: calling service man adds water, snack Towel paper etc.；In order to make service man timely respond to the calling of client or other personnel, the present embodiment Hand-held service call terminal 60 include with lower module:

Responder module, the calling in service area belonging to response self；

Race to be the first to answer a question module, for racing to be the first to answer a question the calling of other service area；

Response message transport module, for by the response of above-mentioned responder module with above-mentioned race to be the first to answer a question mould Racing to be the first to answer a question of block is sent to terminal server 20；

Call diversion module, indicates active calls by eventually for the switching according to service man End server 20 is forwarded to purpose hand-held service call terminal, wherein, this switching instruction bag Include: initiate mark and the service of purpose hand-held of the hand-held service call terminal of switched service The mark of calling terminal；

Correspondingly, terminal server 20 includes: module is passed in calling, and being used for will be from wireless The calling of dish ordering terminal 30 conveys to the hand-held service call terminal 60 of correspondence, and works as During corresponding hand-held service call terminal 60 within a specified time dont answer, by calling transmission To all of hand-held service call terminal 60；Switching processing module, for when receiving arrival When the switching of hand-held service call terminal indicates, the hand-held in indicating according to this switching The mark of service call terminal is by corresponding call diversion to purpose hand-held service call eventually End；Response processing module, for recording the mark of the hand-held service call terminal 60 of response Information, and the response of the hand-held service call terminal 60 of response or race to be the first to answer a question is transmitted to wireless Dish ordering terminal 30.By the response of a period of time and the record raced to be the first to answer a question, dining room manager can To know the diligent degree of service man, it is possible to more effectively manage each service man.

Affect client order dishes in order to avoid wireless dish-order terminal 30 breaks down temporarily, this enforcement The hand-held service call terminal 60 of example also possesses various function of ordering dishes, and based on this, it also wraps Include following module:

Order dishes module, for generating instruction of ordering dishes, general according to the dish information of service man's input This order dishes instruction by terminal server 20 be sent to cook cook management terminal 50, wherein, Here dish information can be vegetable numbering or vegetable phonetic, it is also possible to includes the dish of correspondence Product number and dieting information；

With dish module, for generating adding of corresponding dining table according to the dish information of service man's input Dish indicates, and by terminal server 20, this is sent to cook with dish instruction and cooks management terminal 50；

Urge dish module, indicate, by terminal server 20 for receiving the dish of urging of service man Cooking management terminal 50 transmission to cook urges dish to notify.

Above-mentioned with dish and urge dish function can also be arranged in wireless dish-order terminal 30, based on This, wireless dish-order terminal 30 includes: with dish module, for newly increasing as the client received Dish information after, generate with dish indicate, by this with dish indicate by terminal server 20 It is sent to cook and cooks management terminal 50；Urge dish module, for urging dish when receive client After instruction, cook management terminal 50 transmission by terminal server 20 to cook and urge dish to notify.

When implementing, cook cooks management terminal 50 and can include with lower module:

Flickering display module, for showing the point not responded by cook in the way of flickering display Dish indicates；This mode can more effectively remind cook to note；

Vegetable sort module, each in indicating ordering dishes according to the vegetable mode classification preset Individual vegetable is classified, and wherein, this vegetable mode classification preset includes: the first kind is cool Dish, Equations of The Second Kind are Hot dishes and the 3rd class is fine work dish；

Classification display module, for showing the above-mentioned sorted vegetable of vegetable sort module by class, And the display background color of every class vegetable is different.This classification display mode can have for Property ground remind each cook, make in time the vegetable adhering to oneself scope separately.

For the ease of understanding the working condition of cook, the cook of the present embodiment cooks management terminal 50 also include: cook encodes sending module, for reading response by two-dimensional code scanning device The coding of the cook of current dishes ordering information, and the coding of cook is sent to terminal server 20；Correspondingly, terminal server 20 also includes: cook's code recording module, is used for receiving Cook cooks the coding of cook that management terminal 50 sends, and by the coding of this cook and correspondence Menu name Quick Response Code binding record.Believed by the cook of record vegetable and making vegetable Breath, it will be appreciated that the workload of each cook, and make the quality etc. of vegetable.

For the demand of ordering dishes of each client, cook needs to make vegetable in an orderly manner, liberally, And allow client learn the waiting time of its put vegetable, based on this, above-mentioned cook cooks pipe Reason terminal 50 can also include with lower module:

Vegetable waiting time arranges module, for receiving the vegetable waiting time that cook is arranged, And the waiting time of described vegetable is notified to wireless dish-order terminal by terminal server 20 30；

Receiver module is indicated with dish, for receiving indicating with dish of terminal server 20 transmission, Wherein, this includes with dish instruction: dining table numbering and the information of increase vegetable；

Urging dish to notify receiver module, the dish of urging sent for receiving terminal server 20 notifies, Wherein, this urges dish notice to include: dining table numbering, menu name and urge dish number of times；

Vegetable production order adjusting module, for according to above-mentioned urge dish notice, with dish instruction and The waiting time of each vegetable adjusts the production order of vegetable, and the vegetable after display adjusts makes Sequentially.Wherein, the mode of concrete adjustment order can rule of thumb be arranged, different dining rooms Can be in the way of selection be different.

When implementing, above-mentioned client's dishes ordering information can be carried out by terminal server 20 Collect, and be ranked up according to priority algorithm.Sequencing information is shown and cooks pipe cook On the display interface of reason terminal 50.Rear kitchen manager is to every dish distribution phase to be cooked The cook answered, presses the button of corresponding cook's numbering, then Quick Response Code printer will print bag The bar code of the information such as the table number containing menu name, ordered dishes and cooking cook's numbering or two dimension Code, and the information bar this printed is dispatched to corresponding cook；In addition, it is possible to by cook Cook management terminal 50 automatically distribute cook type information bar, rear kitchen manager only need by The information bar printed is dispatched to corresponding cook and when necessary to the result automatically distributed Manually adjust.Cook cooks management terminal 50 by current in terminal server 20 simultaneously The state of dish is revised as " (or in making) in cooking " from " (or in waiting) queuing ". This status information is shown the screen in corresponding wireless dish-order terminal 30 by terminal server 20 On.After the cooking that cook completes dish, this bar code or Quick Response Code are pasted dish-up On container, then after notice, kitchen manager carries out passing dish and starting the cooking of lower course meat and fish dishes, Wherein cook can also be furnished with corresponding cook's terminal and by press oneself numbering corresponding by Button carries out passing dish with kitchen manager after notice.And the wireless dish-order terminal 30 on the dining table of correspondence The state of the vegetable of upper correspondence will be revised as " passing in dish ".Each cook cooked work every time All record in terminal server 20, added up by terminal server 20 needs when Go out the workload of this cook.

In order to avoid vegetable is transmitted mistake, the hand-held service call of the present embodiment by service man Terminal 60 also includes:

Dining table numbering acquisition module, for reading the two of menu name appended on current service plate Dimension code, compiles according to the dining table that the Quick Response Code of menu name obtains correspondence to terminal server 20 Number；And the triggering signal of display dining table numbering is sent to wireless dish-order terminal 30；

Dining table numbering display module, for showing the dining table that dining table numbering acquisition module gets Numbering.

Correspondingly, wireless dish-order terminal 30 also includes: dining table numbering reminding module, is used for connecing After receiving the triggering signal of hand-held service call terminal 60, in wireless dish-order terminal 30 The front of display screen and/or the dining table specifying region display corresponding at the back side are numbered.

Above-mentioned terminal server 20 is receiving the vegetable that hand-held service call terminal 60 sends After the Quick Response Code of title, it will corresponding dining table numbering is sent to hand-held service call eventually End 60, and the numbering of this dining table in the wireless dish-order terminal 30 of each dining table, will be shown, this By contrast dining table numbering, sample service man, during sending dish, will ensure that vegetable transmits errorless.

In view of client can the situation of the most predetermined dining table, the terminal service of the embodiment of the present invention Device 20 also includes: predetermined table receiver module, for receiving the seat that cashier terminal 80 sends Position predetermined information, the dining table state arranging correspondence according to this seat reservation information is predetermined state, The predetermined state of this dining table is sent to terminal 70 of arranging in numerical order；Correspondingly, row number terminal 70 is wrapped Include: dining table state display module, for receiving the dining table state that terminal server 20 issues, Each dining table is shown according to the color that the state of each dining table is corresponding.

When having customer initiated call or on-the-spot Reserved seating, front desk clerk will be at cashier terminal Inputting seat reservation information in 80, now, cashier terminal 80 will be by predetermined for this seat letter Breath reports terminal server 20.

The menu that the dishes-ordering of the present embodiment 40 is read is papery menu, including: vegetable image, Menu name, vegetable number plus/minus mark or vegetable dieting information；And terminal server 20 Also include: drinks place an order module, for when in the dishes ordering information of wireless dish-order terminal 30 During including drinks information, this drinks information is sent in the way of calling the hand-held of correspondence Service call terminal 60, so that service man can provide corresponding drinks for client in time, should The cook that drinks need not transmit to rear kitchen cooks management terminal 50.

The wireless dish-order terminal 30 of the embodiment of the present invention is capable of real-time quantization, has touch-control Screen manipulates and is furnished with the dishes-ordering dual-use function that can identify vegetable bar code, has vegetable process Show function with the precision of waiting time, and there is client and to service management personnel real-time Intercom function, it is also possible to watch advertisement, sky that higher level equipment issues in one's spare time Gas, road conditions, Domestic News, game, and dining room specialties introduce, discount and The relevant informations such as member, the amusement providing abundance to the process of having dinner of client is enjoyed.

Hand-held service call terminal 60 in the embodiment of the present invention can use following configuration Palm PC realizes, and it has 4 cun of chromatic liquid crystal screens with touch screen, based on The S3C2440 processor of ARM9 kernel, 1G internal memory, 8G solidifies storage, installs Android Operating system.Have outward Wifi module, earphone interface, microphone interface, can auto-focusing Photographic head, pixel 3,200,000.This hand-held service call terminal 60 by Wifi module with Terminal server 20 carries out data interaction, receives the calling of user, rear kitchen and cashier also Response.

Wireless dish-order terminal 30 can be panel computer, can be equipped with a dishes-ordering and printing There is the menu of the discernible identification code of this dishes-ordering.This panel computer can use lift-launch The ARM platform of C5PV210 core, 1G internal memory, 8G solidifies storage chip.It is provided with Android system, has Wifi module, a bluetooth module, and 7 cun can the liquid crystal of multiple point touching Screen, resolution can be 800*480.

There is the system of above-mentioned functions in actual applications, can run in the following manner:

The first, order dishes link

When client enters the dining room possessing said system, if client is this system of first Application Client, service man can simply inform the wireless dish-order terminal on its dining table and dishes-ordering Occupation mode, afterwards, client can use dishes-ordering to order dishes according to oneself liking selection, or Person uses wireless dish-order terminal to order dishes.Certainly, if client is old man, uncomfortable this point Dish pattern, it would however also be possible to employ traditional mode of ordering dishes, i.e. client are consulted papery menu and informed institute Select vegetable, service man ordered dishes by the hand-held service call terminal self worn.

After client completes above-mentioned ordering dishes, put dish information will be sent to by terminal server The cook in rear kitchen cooks management terminal, and shows the touch of wireless dish-order terminal at its dining table On screen, now the vegetable being waited for can be deleted by client.

The second, rear kitchen operation link

The information that cook is cooked on the display screen of management terminal by cook can know clearly The situation of ordering dishes of each dining table, can be divided every vegetable to be cooked by rear kitchen manager The corresponding cook of dispensing, presses the button of corresponding cook's numbering, then printer will print bag The bar code of the information such as the table number containing menu name, ordered dishes and cooking cook's numbering or two dimension Code, and the information bar this printed is dispatched to corresponding cook；Also pipe can be cooked by cook Automatic Program distribution cook type information bar in reason terminal, rear kitchen manager only need by The information bar printed is dispatched to corresponding cook and when necessary to the result automatically distributed Manually adjust.

After each vegetable is allocated cook, cook cooks management terminal will be by the state of this dish It is revised as " (or in making) in cooking " from " (or in waiting) queuing ", and by this shape State is shown on the screen of corresponding wireless dish-order terminal by terminal server.

After the cooking that cook completes vegetable, this bar code or Quick Response Code are pasted dish-up On container, then after notice, kitchen manager carries out passing dish and starting the cooking of lower course meat and fish dishes, Wherein cook can also be furnished with corresponding terminal unit, by press oneself numbering corresponding by Button carries out passing dish with kitchen manager after notice.Now, the corresponding wireless dish-order on dining table is eventually The state of vegetable corresponding on end will be revised as " passing in dish ".Furthermore it is also possible to by each kitchen The every time culinary art work of teacher is cooked by cook and is managed terminal record in terminal server, Counted the workload of this cook by terminal server when of needs.

3rd, dish link is passed

Rear kitchen manager is whole according to the dining table numbering calling hand-held service call that vegetable is corresponding End, after service man receives calling, if be not in a hurry, responds in time；If it is busy, then Switching calls other all service mans to other service man or by terminal server.Response should The service man of calling can arrive rear kitchen and get this vegetable, and according to the bar code on vegetable or two dimension Code determines that dining table is numbered.

When service man holds near the corresponding dining table of vegetable arrival, for guaranteeing correctly to pass dish, Ke Yitong The dining table inquiry button crossing hand-held service call terminal knows the dining table numbering of this vegetable, and Trigger its dining table of wireless dish-order terminal demonstration numbering, such service man only need to check the two The most unanimously can correctly complete food delivery.

After above-mentioned link terminates, the client having dinner can normally have dinner.And also can in dining room Relate to other links, such as: row number link and cash register link.

In row number link, the row number terminal of the present embodiment can be arranged on the hall in dining room, its Display screen hangs on the region that client easily watches, and row number personnel are at the display screen of row number terminal In it is recognized which dining table is in and has dinner, which is in is cleaned, which A little idle, and substantially understand oneself need according to the prompting order of having dinner of this display screen side Wait the information of waiting so long more, make row number process more humane.

In cash register link, client can directly pass through wireless dish-order terminal call service man, clothes Checkout mode (cash, member card, stored value card etc.) according to this client is notified to receive by business person Silver terminal, such as: client's cash is settled accounts, if customer need issues invoice, then can be in nothing Inputting invoice on line dish ordering terminal to come back, then service man will collect this spending amount, will The service man of cashier given by cash, and cashier service man is being incited somebody to action by service man after issuing invoice Client given by invoice, completes this time to have dinner.And for using the client of dining room stored value card consumption, Then without issuing invoice, the service man that its stored value card can directly be given cashier completes button Take.For this kind of client, if this client has bound mobile phone informing function, then can be with note Mode notifies the information such as the client this time amount of money of consumption, remaining sum.

The system that above example provides configures correspondence by the links in restaurant service Terminal unit, the perfect automaticity in dining room, each demand of client can be carried out Timely respond to, and count service man and the workload of cook and work incentive, Yi Jiyuan The purchasing analysis data of material, optimize the management and service in dining room.By this system, clothes Business person no longer for client order dishes wait service run here and there, client also without wait for a long time with Repeatedly urging service man to carry out service response, the links that client has dinner is the most virtually to meal The Room staff monitored, and improves response promptness and the effectiveness of service man, carries The high satisfaction of having dinner of client.

Obviously, those skilled in the art should be understood that the above-mentioned present invention each module or Each step can realize with general calculating device, and they can concentrate on single calculating On device, or it is distributed on the network that multiple calculating device is formed, alternatively, they Can realize with calculating the executable program code of device, it is thus possible to they are stored Performed by calculating device in the storage device, or it is integrated that they are fabricated to respectively Circuit module, or the multiple modules in them or step are fabricated to single integrated circuit mould Block realizes.So, the present invention is not restricted to the combination of any specific hardware and software.

The foregoing is only the preferred embodiments of the present invention, be not limited to the present invention, For a person skilled in the art, the present invention can have various modifications and variations.All Within the spirit and principles in the present invention, any modification, equivalent substitution and improvement etc. made, Should be included within the scope of the present invention.

Claims

1. a food and beverage sevice management system, it is characterised in that including:

Cloud Server, for the terminal server in each dining room in compass of competency being managed by the Internet, described management Including: back up the data that described terminal server is uploaded, and issue interactive information to each terminal server described, its In, described interactive information at least includes one below: renewal menu, the vegetable corresponding with described terminal server give a discount and believe Breath and the preferential information on services in dining room, and advertisement, game, road conditions, news and the weather bound with described terminal server Forecast；

Terminal server, is provided with and realizes the fire wall of IWF one to one with described Cloud Server, and described terminal server is used In by the data backup in affiliated dining room to described Cloud Server, and control the communication of each terminal room in dining room；Wherein, Each terminal described includes: wireless dish-order terminal, hand-held service call terminal, cook cook management terminal, cash register eventually End, row number terminal and buying terminal；It is additionally operable to the job information of each terminal described is analyzed, generates food and beverage sevice Information, wherein, described food and beverage sevice information at least includes one below: service man's degree of liking a Trojan, cook like a Trojan Degree, the rate of ordering dishes of vegetable, raw material rate of exchange information；

Wireless dish-order terminal, for being obtained the instruction of ordering dishes of client by the dishes-ordering of self configuration, and/or, show at self Screen provides electronic menu for client, receives the instruction of ordering dishes of described client operating electronic menu；Wherein, order dishes described in instruction At least include one below: menu name, vegetable number and dieting information；It is additionally operable to described in display instruction correspondence of ordering dishes Details；And the instruction of ordering dishes after described client being confirmed is sent to described cook by described terminal server and cooks Management terminal, and during described client has dinner, show that described cook cooks management terminal according to the display mode set Feedback information, and display is from the interactive information of described terminal server；It is additionally operable to receive described client and taps display The demand for services at interface, is sent to the service man in described dining room by described demand for services by described terminal server, it is achieved And the information between the service man in described dining room is the most interactive；

Described dishes-ordering, determines the instruction of ordering dishes of described client for putting, according to described client, the menu reading to be printed with identification code, will Described instruction of ordering dishes is sent to described wireless dish-order terminal；

Cook cooks management terminal, for receiving the instruction of ordering dishes of the described wireless dish-order terminal that described terminal server forwards, and The dishes ordering information of each vegetable ordered dishes in instruction described in vegetable classification display；When cook responds described dishes ordering information After, by the dining table numbering that the numbering of Quick Response Code printer printing menu name, described cook is corresponding with described dishes ordering information Quick Response Code；And receive the Quick Response Code that two-dimensional code scanning device scans the menu name of the vegetable completed, by described The Quick Response Code of menu name is sent to described terminal server, by the hand-held service that the calling of described terminal server is corresponding Calling terminal, completes vegetable and sends with charge free；

Hand-held service call terminal, for playing the calling of described terminal server to service man, and receives described service man Response, by described response feedback give described terminal server；

Row number terminal, for receiving and show each dining table that the client that service man inputs arranges in numerical order information and described terminal server issues Current state, wherein, described current state includes: state of having dinner, clean conditions and idle condition；And according to institute State client to arrange in numerical order the having dinner order that information and described current state update in current display interface；

Cashier terminal, for receiving the checkout instruction that described terminal server forwards, according to paying of the client in described checkout instruction Account information and instruction generation of ordering dishes are paid a bill detail, by described pay a bill detailed be sent to by described terminal server described wireless Dish ordering terminal, when receive described client by described wireless dish-order terminal feedback pay a bill detailed without false information after, to institute State client to carry out charging and record charge situation；

Described buying terminal, for being sent to described terminal server by the procurement information purchasing correspondence every time；Wherein, adopt described in The information of purchasing includes: the price that purchasing site, raw material title, raw-material amount of purchase are corresponding with described raw material；

Described wireless dish-order terminal also includes:

First display module, for specifying region to show vegetable, waiting time and the price thereof being waited for, institute first The vegetable stating waiting state refers to wait the vegetable of cook's response；

Second display module, for specifying region to show vegetable, waiting time and the price thereof being in making second；

3rd display module, for specifying region to show and be in the vegetable and price thereof completed the 3rd, described in complete Vegetable refer to the dish information that completes to send with charge free；

4th display module, for specifying region display service call button the 4th, wherein, described service call button includes: Calling service man's button and checkout services button；

Wherein, described first region, described second appointment region, described 3rd appointment region and the described 4th is specified to specify region The display screen of described wireless dish-order terminal arranges from top to bottom, and respectively by the first Fill Color, the second filling face Color, the 3rd Fill Color and the 4th Fill Color mark；

Vegetable removing module, for described first specify above region or right side provide described in the vegetable that is waited for Delete key, and receiving after client taps described deletion key, the vegetable deleting key corresponding tapped is moved to the five fingers Determine region, and notify to cook management terminal and described cash register to described cook by the vegetable of deletion by described terminal server Terminal；Wherein, the described 5th specifies region to specify region and the described 4th to specify between region the described 3rd, and uses 5th Fill Color mark；

Vegetable recovers module, has deleted the resetkey of vegetable for specifying above region or right side to provide the described 5th, and Receive after client taps described resetkey, deletion vegetable corresponding for the resetkey tapped is moved to described first and specifies district Territory, and notify the vegetable of recovery to cook management terminal and described cash register eventually to described cook by described terminal server End.

System the most according to claim 1, it is characterised in that

Described wireless dish-order terminal also includes: dieting the bright aobvious module of information, on the display screen of described wireless dish-order terminal with Bright aobvious mode show described in order dishes instruction in dieting information, in order to remind client to note；

Described cook cooks management terminal and includes: dieting information reminding module, for cooking the display of management terminal described cook On screen with bright aobvious mode show described in order dishes instruction in dieting information, to remind cook to note.

System the most according to claim 1, it is characterised in that described wireless dish-order terminal also includes:

Entertainment interactive module, for when detect set in duration all do not receive the signal that client taps display screen time, described Advertisement, game, road conditions, news or the weather forecast that display screen display is bound with described terminal server, and according to institute The information that taps stating client connects described Cloud Server by described terminal server, it is achieved the online interaction of described client.

Vegetable evaluation module, for providing vegetable estimation window to client, and receives the vegetable evaluation information of described client input； Service man's service evaluation module, is used for serve person's estimation window, and receives the service of described client input Member's evaluation information；

Evaluation of hygiene module, for providing evaluation of hygiene window to client, and receives the evaluation of hygiene information of described client input； Client advises collection module, for providing suggestion to write window to client, and receives the suggestion of described client input； Customer Information feedback module, for the described vegetable evaluation information that will receive, described service man's evaluation information, described health Evaluation information and described suggestion feed back to described terminal server.

Membership information display module, for obtaining member's identification code of client, in the display screen display of described wireless dish-order terminal The information that described member's identification code is corresponding, described information includes: consumer record, current balance, current consumption inventory in the past.

System the most according to claim 1, it is characterised in that described terminal server also includes:

Member's interactive module, for sending the member card Transaction Information of described member, and to described hands to the mobile phone of member's binding Machine sends the information of discount in dining room, new vegetable recommendation information.

Database binding module, for binding with public database；Wherein, described public database includes: each former material Material transaction place and the price of the described transaction place of correspondence；

Raw material rate of exchange module, for public with described to each raw-material price in the procurement information from described buying terminal Described raw-material price in data base compares, and draws raw material rate of exchange information.

System the most according to claim 1, it is characterised in that

Described hand-held service call terminal includes: dining table variation module, for specifying dining table to merge, tearing table open or move table Operation, and dining table is changed result be sent to described terminal server；

Described terminal server includes: dining table variation processing module, for when receiving the transmission of described hand-held service call terminal Dining table variation result time, update the dining table state of described row number terminal demonstration according to described dining table variation result, and by institute State dining table variation result and be handed down to described cashier terminal and described cook cooks management terminal.

System the most according to claim 1, it is characterised in that

Described hand-held service call terminal includes: responder module, the calling in service area belonging to response self；Race to be the first to answer a question mould Block, for racing to be the first to answer a question the calling of other service area；Response message transport module, for by the response of described responder module and institute State and race to be the first to answer a question racing to be the first to answer a question of module and be sent to described terminal server；Call diversion module, for the switching according to described service man Active calls is forwarded to purpose hand-held service call terminal, wherein, described switching by described terminal server by instruction Instruction includes: initiate mark and the mark of purpose hand-held service call terminal of the hand-held service call terminal of switched service Know；

Described terminal server includes: module is passed in calling, for conveying to correspondence from the calling of described wireless dish-order terminal Hand-held service call terminal, and when the hand-held service call terminal within a specified time dont answer of described correspondence Time, described calling is sent to all of hand-held service call terminal；Switching processing module, for when receive from When the switching of hand-held service call terminal indicates, according to the mark of the hand-held service call terminal in described switching instruction By corresponding call diversion to purpose hand-held service call terminal；Response processing module, for recording the hand-held of response The identification information of service call terminal, and by the response of the hand-held service call terminal of described response or race to be the first to answer a question and be transmitted to institute State wireless dish-order terminal.

System the most according to claim 1, it is characterised in that described hand-held service call terminal includes:

Order dishes module, for generating, according to the dish information of service man's input, instruction of ordering dishes, described ordering dishes was indicated by described end End server is sent to described cook and cooks management terminal；

With dish module, for generating indicating with dish of corresponding dining table according to the dish information of service man's input, indicate described with dish It is sent to described cook by described terminal server and cooks management terminal；

Urge dish module, indicate for receiving the dish of urging of service man, cook management terminal by described terminal server to described cook Transmission urges dish to notify.

11. systems according to claim 1, it is characterised in that described wireless dish-order terminal includes:

With dish module, for when, after the dish information that the client received newly increases, generating and indicate with dish, indicating described with dish It is sent to described cook by described terminal server and cooks management terminal；

Urge dish module, for when receive client urge dish indicate after, cook management by described terminal server to described cook Terminal sends urges dish to notify.

12. systems according to claim 1, it is characterised in that described cook cooks management terminal and includes:

Flickering display module, for show in the way of flickering display not by cook respond described in order dishes instruction；

Vegetable sort module, for each vegetable in instruction of ordering dishes being classified according to the vegetable mode classification preset, wherein, Described default vegetable mode classification includes: the first kind is that cold dish, Equations of The Second Kind are Hot dishes and the 3rd class is fine work dish；

Classification display module, for showing the described sorted vegetable of vegetable sort module, and the display background color of every class vegetable by class Different.

13. systems according to claim 1, it is characterised in that

Described cook cooks management terminal and includes: cook encodes sending module, works as reading response by two-dimensional code scanning device The coding of the cook of front dishes ordering information, and the coding of described cook is sent to described terminal server；

Described terminal server also includes: cook's code recording module, cooks, for receiving described cook, the institute that management terminal sends State the coding of cook, and coding and the corresponding menu name of described cook are carried out binding storage, to add up described cook Job information.

14. systems according to claim 1, it is characterised in that described cook cooks management terminal and includes:

Vegetable waiting time arranges module, for receiving the vegetable waiting time that cook is arranged, and by the waiting time of described vegetable Notified to described wireless dish-order terminal by described terminal server；

With dish instruction receiver module, for receiving indicating with dish of described terminal server transmission, wherein, wrap with dish instruction described in Include: dining table numbering and the information of increase vegetable；

Urge dish notify receiver module, for receive described terminal server send dish of urging notify, wherein, described in urge dish notification package Include: dining table numbering, menu name and urge dish number of times；

Vegetable production order adjusting module, for according to described in urge dish notice, described in dish instruction and the waiting time of each vegetable Adjust the production order of vegetable, the vegetable production order after display adjustment.

15. systems according to claim 1, it is characterised in that described hand-held service call terminal also includes: Dining table numbering acquisition module, for reading the Quick Response Code of menu name appended on current service plate, according to described menu name Quick Response Code obtain corresponding dining table numbering to described terminal server；And send display dining table volume to wireless dish-order terminal Number triggering signal；Dining table numbering display module, for showing the described dining table that described dining table numbering acquisition module gets Numbering；

Wireless dish-order terminal also includes: dining table numbering reminding module, for receiving the triggering of described hand-held service call terminal After signal, compile in the front of display screen of described wireless dish-order terminal and/or the dining table specifying region display corresponding at the back side Number.

16. systems according to claim 1, it is characterised in that described terminal server includes: predetermined table connects Receive module, for receiving the seat reservation information that described cashier terminal sends, correspondence is set according to described seat reservation information Dining table state be predetermined state, the predetermined state of described dining table is sent to described row number terminal；

Described row number terminal includes: dining table state display module, for receiving the dining table state that described terminal server issues, presses Each dining table is shown according to the color that the state of each dining table is corresponding.

17. systems according to claim 1, it is characterised in that the described menu that described dishes-ordering point is read is papery Menu, including: vegetable image, menu name, vegetable number plus/minus mark or vegetable dieting information；

Described terminal server also includes: drinks place an order module, for when wrapping in the dishes ordering information of described wireless dish-order terminal When including drinks information, described drinks information is sent in the way of calling the hand-held service call terminal of correspondence.

18. systems according to claim 1, it is characterised in that described terminal server is two passes the most active and standby The terminal server of system, two described terminal servers carry out data syn-chronization according to the cycle set.