CN111353913A

CN111353913A - Method, device and system for processing service information in entity shop

Info

Publication number: CN111353913A
Application number: CN201811573759.3A
Authority: CN
Inventors: 谭志华
Original assignee: Alibaba Group Holding Ltd
Current assignee: Hema China Co Ltd
Priority date: 2018-12-21
Filing date: 2018-12-21
Publication date: 2020-06-30

Abstract

The embodiment of the application discloses a method, a device and a system for processing service information in a restaurant, wherein the system comprises the following steps: the system comprises a signal transmitter, a server and a server, wherein the signal transmitter is used for binding with a specified area in an entity shop and transmitting a signal to the server when detecting that a user in the specified area has a demand for acquiring a service, and the signal carries an identifier of a target area; the service equipment is used for being equipped in the entity shop and receiving the service task distributed by the server; and the server is used for storing the service equipment information in the entity shop, determining target service equipment after receiving the signal of the signal transmitter, generating a service task and sending the information of the service task to the target service equipment. By the embodiment of the application, the service requirement generated in the process of dining or shopping by the user can be responded more timely.

Description

Method, device and system for processing service information in entity shop

Technical Field

The present application relates to the technical field of service information processing, and in particular, to a method, an apparatus, and a system for processing service information in a physical store.

Background

In a 'new retail' mode, the service is provided for the user in an online and offline combined mode, and a merchant can open a virtual shop online, so that a consumer user can browse and place an order online. Meanwhile, a merchant can also open an entity shop on line, so that on one hand, the merchant can distribute the order for the users on line, and on the other hand, the merchant can support the store-arriving experience or consumption of the users, and the like. One particular store format is a restaurant, and the consumer may order the meal online via an associated application, or may have the meal directly available to the store.

In the restaurant opened in the "new retail" mode, the area in the store is usually large, for example, the area may be more than 1500 square meters, and so on. In such a large restaurant, since the transverse and longitudinal spans are long, it is difficult for the waiters to run around for a long time, and thus, if the traditional operation is adopted, a large number of waiters are required to provide various services including ordering, cleaning, ordering, etc. for customers entering the restaurant. However, in practical applications, even if a large number of waiters are equipped, some requirements of the user during dining often cannot be met in time. Furthermore, customers often need to call the attention of the waiters by way of hand-held instructions or shouting, etc., which can cause a noisy dining environment and which the waiters are not necessarily able to notice, so that the customers' needs cannot be responded to in time.

Therefore, under the dining service scene in a large restaurant, how to respond to the demands generated in the dining process of the user in time becomes a technical problem to be solved by the technical personnel in the field.

Disclosure of Invention

The application provides a method, a device and a system for processing service information in a physical shop, which can respond to service requirements generated in the process of dining or shopping by a user more timely.

The application provides the following scheme:

a service information processing system within a physical store, comprising:

the system comprises a signal transmitter, a server and a server, wherein the signal transmitter is used for binding with a specified area in an entity shop and transmitting a signal to the server when detecting that a user in the specified area has a demand for acquiring a service, and the signal carries an identifier of a target area;

the service equipment is used for being equipped in the entity shop and receiving the service task distributed by the server;

and the server is used for storing the service equipment information in the entity shop, determining target service equipment after receiving the signal of the signal transmitter, generating a service task and sending the information of the service task to the target service equipment.

A method for processing service information in a physical shop comprises the following steps:

the server stores service equipment information in the target entity shop;

after receiving a signal sent by a signal transmitter in the entity shop, determining target service equipment and generating a service task; the signal transmitter is bound with a specified area in the entity shop and sends out the signal when detecting that a user in the specified area has the requirement of acquiring service;

and sending the information of the service task to the target service equipment.

A service information processing method in a physical store is applied to a wearable device, and the wearable device is used for binding with an attendant user in the physical store;

the method comprises the following steps:

receiving service task information provided by a server, wherein the service task is generated according to a signal transmitted by a signal transmitter bound in a specified area in an entity shop, and the signal carries identification information of a target area;

and providing the service task information.

A service information processing method in a restaurant is applied to display equipment in a food processing and manufacturing area in the restaurant;

the method comprises the following steps:

receiving service task information provided by a server, wherein the service task is generated according to a signal transmitted by a signal transmitter bound to a dining table in a restaurant, the signal carries identification information of a target dining table, and the corresponding service type in the service task is a service requiring accelerated processing progress;

and providing the service task information.

A service information processing device in a physical shop is applied to a server and comprises the following components:

an information saving unit for saving service equipment information in a target entity shop;

the equipment determining unit is used for determining target service equipment and generating a service task after receiving a signal sent by a signal transmitter in the entity shop; the signal transmitter is bound with a specified area in the entity shop and sends out the signal when detecting that a user in the specified area has the requirement of acquiring service;

and the task information sending unit is used for sending the information of the service task to the target service equipment.

A service information processing device in a physical store is applied to a wearable device, and the wearable device is used for binding with an attendant user in the physical store;

the device comprises:

the system comprises a first task information receiving unit, a first service information processing unit and a second service information processing unit, wherein the first task information receiving unit is used for receiving service task information provided by a server, the service task is generated according to a signal transmitted by a signal transmitter bound to a specified area in an entity shop, and the signal carries identification information of a target area;

and the first task information providing unit is used for providing the service task information.

A service information processing device in a restaurant is applied to display equipment in a food processing and manufacturing area in the restaurant;

the device comprises:

the second task information receiving unit is used for receiving service task information provided by the server, the service task is generated according to a signal transmitted by a signal transmitter bound to a dining table in a restaurant, the signal carries identification information of a target dining table, and the corresponding service type in the service task is a service requiring acceleration of processing progress;

and the second task information providing unit is used for providing the service task information.

An electronic device, comprising:

one or more processors; and

a memory associated with the one or more processors for storing program instructions that, when read and executed by the one or more processors, perform operations comprising:

storing service equipment information in a target entity shop;

According to the specific embodiments provided herein, the present application discloses the following technical effects:

through the embodiment of the application, the signal transmitter can be equipped for specific service areas (dining tables in dining shops, shelves in shops such as supermarkets and the like) in the entity shops, so that if a consumer user has a certain demand in the process of dining or shopping, a corresponding signal can be sent out through the signal transmitter. On the other hand, a specific service device can be equipped in the restaurant, and the service device is either a robot device capable of directly providing service, a wearable device capable of being bound with a specific waiter user and carried about, or a display device arranged in a processing and manufacturing area, and the like. In this way, the signal specifically emitted by the signal emitter does not reach the service desk as in the conventional scheme, but first reaches the server, the server determines the service device specifically performing the task, and then directly contacts the service task information to a specific certain service device. Therefore, a waiter is not required to wait for receiving tasks at the service desk, specific service equipment can receive the specific service tasks at any position in the entity shop and provide services for a consumer user in time, and therefore the needs of the user in the process of dining or shopping can be responded more timely, and the dining or shopping experience of the user is improved.

Of course, it is not necessary for any product to achieve all of the above-described advantages at the same time for the practice of the present application.

Drawings

In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings needed to be used in the embodiments will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present application, and it is obvious for those skilled in the art to obtain other drawings without creative efforts.

FIG. 1 is a schematic diagram of a system provided by an embodiment of the present application;

2-1 through 2-3 are schematic interface diagrams of wearable devices provided by embodiments of the present application;

FIG. 3 is a schematic interface diagram of a display device provided in an embodiment of the present application;

FIG. 4 is a flow chart of a first method provided by an embodiment of the present application;

FIG. 5 is a flow chart of a second method provided by embodiments of the present application;

FIG. 6 is a flow chart of a third method provided by embodiments of the present application;

FIG. 7 is a schematic diagram of a first apparatus provided by an embodiment of the present application;

FIG. 8 is a schematic diagram of a second apparatus provided by an embodiment of the present application;

FIG. 9 is a schematic diagram of a third apparatus provided by an embodiment of the present application;

fig. 10 is a schematic diagram of an electronic device provided in an embodiment of the present application.

Detailed Description

The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only a part of the embodiments of the present application, and not all of the embodiments. All other embodiments that can be derived from the embodiments given herein by a person of ordinary skill in the art are intended to be within the scope of the present disclosure.

In the embodiment of the application, in order to respond to the demand generated during the dining process of the user more timely, on one hand, a signal generator may be equipped on a specific dining table, and the signal generator may detect whether the user has a demand for obtaining a certain service in some ways, and then send a corresponding signal to the server. For example, in a preferred embodiment, the signal generator may also provide options for a number of different service types, such as receiving meals, cleaning, urging meals, and may also include "service" options to meet other types of service needs of the user. The customer may press the corresponding button during the meal if some service is required. On the other hand, the restaurant may be equipped with a specific service device, wherein in a preferred embodiment, a plurality of different types of service devices may be specifically included, for example, a robot device may be included, or a wearable device provided for an attendant, a display device provided for a preparation area of a kitchen, and the like. In the embodiment of the present application, for a scene of a restaurant, a request initiated by a user through a signal transmitter on a dining table is not sent to a general service desk or the like, but is specifically sent to a service device capable of providing a specific service. In the process, a server can be provided, the server is used as a bridge between the signal emitter and the specific service equipment, namely, the signal emitted by the signal emitter can be firstly sent to the server, the server judges according to a specific rule, selects the specific target service equipment, and then sends a specific service task to the service equipment. It can be seen that in this way, if a customer has a certain service requirement during a meal, the need for instruction or shouting is eliminated, and the specific signal is sent directly by the signal transmitter on the table. Correspondingly, a specific service task can be sent to a specific service device, the specific service task can be served by a certain robot device or a waiter user bound with a certain wearable device before arriving at a dining table, or the specific service task can be directly sent to a kitchen processing and manufacturing area if dish urging is needed, and the waiter does not need to forward the service task, and the like, so that the requirement generated in the dining process of the user can be responded more timely.

Of course, the above solution may also be applied to other types of physical stores, for example, a physical store such as a supermarket that provides a sales service for merchandise objects, wherein there may be many shelves, and a consumer user may need to obtain some help in the process of choosing a purchase. At this time, a corresponding signal transmitter may also be configured in an area where the shelf is located, and when it is detected that the user has a need to obtain a service, a corresponding signal may be sent to the server, and the server may send the signal to a specific service device in the supermarket, so as to provide the corresponding service for the user, and so on.

The following describes in detail specific implementations provided in embodiments of the present application.

Example one

First, an embodiment of the present application provides a system for processing service information in a physical store, and referring to fig. 1, the system may specifically include:

the system comprises a signal transmitter 101, a server and a server, wherein the signal transmitter is used for binding with a specified area in an entity shop and sending a signal to the server when detecting that a user in the specified area has a demand for acquiring a service, and the signal carries an identifier of a target area;

the service equipment 102 is used for being equipped in a physical shop and receiving a service task distributed by a server;

and the server 103 is used for storing service equipment information in the entity shop, determining target service equipment after receiving the signal of the signal transmitter, generating a service task and sending the information of the service task to the target service equipment.

Wherein both the signal transmitter 101 and the service device 102 may be located within a specific physical store. For convenience of description, in the embodiment of the present application, a restaurant is mainly taken as an example for introduction. In a restaurant scenario, the signal transmitters 101 may be specifically mounted on tables (e.g., as shown at 104 in fig. 1), one for each table. In a preferred embodiment, a specific signal transmitter may correspond to a plurality of options, each corresponding to a different service type, for example, "service", "receive meal", "clean", "urge meal", etc., and a user may initiate a corresponding request by pressing a corresponding option if a certain service needs to be obtained during a meal. The signal emitter can detect the service acquisition requirement of the user according to the operated condition of the option, and determine the type of the service required to be acquired by the user according to the service type corresponding to the option. For example, if a user at a table needs to obtain meal receiving services, a specific "meal receiving" option may be pressed; if the cleaning service is required to be obtained, a specific cleaning option can be pressed; if the meal reminding service is required to be obtained, a specific meal reminding option can be pressed; if other types of services need to be obtained, a "service" option may be pressed, and so on. Or, in other implementation manners, an image capturing device may be further disposed at the designated area, and is configured to capture an image in the designated area, so as to analyze various information, for example, including a remaining amount of a specific meal on the dining table, a dining speed of the user, and the like, or further including whether the user makes a certain gesture, and the like. And the signal transmitter judges whether the user has the requirement of acquiring the service or not through the image information of the designated area acquired by the image acquisition equipment.

In addition, identification information such as a table number corresponding to a dining table can be recorded in the signal transmitter 101 in advance, and after a specific option is operated, a specific generated signal can carry a dining table identification and specific service type information. In this way, the recipient can know which particular table needs to receive which type of service.

In a preferred embodiment, the service device 102 may have a variety of different device types, for example, in a restaurant scenario, may specifically include a robot device, may further include a wearable device (specifically, may be bound with the service user 105 in the restaurant and worn on the service user 105), or may further include a display device deployed in a specific manufacturing area, and so on. That is, a user may respond to a plurality of different types of services through a plurality of different types of service devices. For example, if the user initiates that "clean", "receive a meal", etc. requires a visit to the location of the table to perform a specific operation and is a deterministic service, it may be serviced by the robotic device. If the user initiates the 'urge to eat' service, the display equipment in the processing and manufacturing area can provide the service, namely, the urge to eat requirement is directly sent to the processing and manufacturing area of a kitchen, and the urging requirement does not need to be conveyed by a waiter and the like. If the user presses the "service" option, the requirement on behalf of the user is not clear, and the user needs to go to the position of the dining table to perform specific operation, the user can be provided with service by a specific attendant user, at this time, relevant information can be sent to wearable equipment bound by the attendant user, and the like. Of course, in specific implementation, if the robot device does not exist in the restaurant, the aforementioned deterministic service types, including "cleaning", "receiving food", etc., may also be performed by the attendant user, and at this time, specific service information is sent to the wearable device associated with such attendant user.

The server 103 may be specifically located in the physical store, or may also be located in the cloud, and for the case of being located in the cloud, corresponding services may be provided for a plurality of different physical stores through the server. Whether the server 103 is located locally in the physical store or in the cloud, the server 103 may specifically receive a signal sent by a specific signal transmitter, and may extract a specific service type and target area identification information from the signal, and if the server corresponds to a plurality of physical stores, the server may further include the physical store identification information. In addition, the server 103 may also store information of specific service devices in the entity store, including types of service devices, network address information, and the like. In this way, after receiving a signal of a specific signal transmitter in a certain entity store, by identifying the target area identification information and the service type information carried in the signal transmitter, a target service device required to execute the service task can be further selected from a plurality of service devices in the entity store, and specific service task information is sent to the target service device.

For example, still taking a restaurant scene as an example, in a specific implementation, the information of the service device stored in the server 103 may be specifically as shown in table 1:

TABLE 1

Specifically, when the target service device is determined, the target service device may be determined according to different types of specific required services. In one case, if the service type carried in the signal is deterministic service that needs to be performed to the location of the dining table, the robot device may be determined as the target service device.

In this case, the number of the robot devices in the restaurant may be multiple, and at this time, the server may specifically obtain the state and the location information of the robot device, and select the robot device closest to the dining table as the target service device from the robot devices in the idle state, so that the robot device travels to the location where the dining table is located according to the received service task. That is, for the robot device, the information stored at the server side may be specifically as shown in table 2:

TABLE 2

The specific state and the position information may be updated synchronously according to the actual situation of the robot device, and specifically, the robot device may be equipped with an indoor positioning system, and may synchronize the position signal of the robot device to the server in real time.

Like this, the server can determine the corresponding dining table sign after receiving a signal transmitter's signal, and the position of dining table is unchangeable usually, consequently, the server end only needs to preserve the dining table layout condition in the dining room in advance, the positional information that every dining table corresponds, and the current position information that belongs to of concrete robotic device in the above-mentioned table 2 is reconciled, alright calculate the distance between each robotic device and the current dining table that needs the service. Then, the closest person can be selected from the table information to provide service for the current table, and specific service task information is provided for the robot device, including specific table identification, service type information, and the like. Map data in a dining room can be pre-stored in the robot equipment, so that after the dining table identification information is obtained, a travelling route can be automatically calculated and the dining table can be moved to. Alternatively, a specific travel route may be calculated by the server and provided to the robot device, and so on.

In addition, in practical applications, the following may be the case: the specific type of service in the signal from the consumer user is uncertain, for example, a "service" option is pressed, which is ambiguous as to what service the user specifically needs, and therefore if such a task is assigned to the robotic device, the robotic device may not be able to complete the task. In another case, some restaurants may not be equipped with the robot device, and at this time, the service cannot be provided for the consumer user through the robot device. For the two situations, the waiter user in the restaurant can provide specific services for the consumer user. The specific service type may include various deterministic services, or non-deterministic services. In a specific implementation, in order to conveniently allocate a specific service task to a specific attendant user, so that the attendant user can receive specific task information anytime and anywhere and provide a service for a consumer user, instead of having to wait at a location such as a service desk, the embodiment of the present application may further provide wearing equipment for the specific attendant user. For example, in particular implementations, the wearable device may be a watch-type device that the attendant user may carry with him or her. The wearable device may be connected to a network, and may communicate with a server to receive service task information transmitted from the server. In this way, after receiving the service request signal sent by the consumer user through the signal transmitter, the server can determine the attendant user, and then can send specific service task information to the wearable device corresponding to the attendant user. Correspondingly, the wearable device can be provided with a display screen, and the wearable device can be displayed after receiving the service task information sent by the server.

That is, in this scheme, the service device information stored in the server may be specifically as shown in table 3:

TABLE 3

After receiving the specific service request signal, the server may first determine a specific attendant user, and then send the service task information to the wearable device bound by the attendant user. Alternatively, the specific service task information may be broadcast to a plurality of service staff users, and the service staff users may determine whether to accept the task in a "list grabbing" manner after receiving the information, and so on.

Where a particular attendant user is selected by the server, there may be a variety of specific implementations. For example, in one mode, the server may randomly select the service, that is, the server may task-select one of the plurality of waiter users to provide the corresponding service for the current dining table with the service requirement. Of course, in this manner, the server may also record the busy-idle status information of each attendant user, and select one of the attendant users who is idle or relatively idle; in addition, the current position information of each attendant user can be recorded, the nearest one to the dining table needing the service currently is selected from the attendant users who are idle or relatively idle, and the like.

Or, in another mode, in order to avoid an excessively chaotic situation, a corresponding relationship between the server user and a specific service range may be established in advance, that is, one server user may only serve a dining table within the service range, so that after determining that a specific dining table needs to be served, the server may first determine a range to which the dining table belongs, then determine the server user corresponding to the range, and send service task information to wearable equipment of the server user.

Specifically, when the corresponding relationship between the waiter user and the service range is determined, there may be a plurality of manners, for example, in one manner, the restaurant may be divided into a plurality of service areas in advance, and each service area includes a part of dining tables. One or more attendant users are then assigned to each service area. In this way, the server may also record in advance the correspondence between the service person user and the service area.

As shown in table 4:

TABLE 4

Under the condition that the information shown in table 4 is stored, after determining that a certain dining table needs to obtain service, the server can determine the area where the dining table is located, then allocate the service task to the waiter user corresponding to the area, and send the service task to the wearable device bound with the service task.

In addition to allocating a service area to a specific attendant user, the method may also be implemented in a manner that the attendant user selects an area by himself, that is, the correspondence between the attendant user and the specific service area may not be fixed. For example, after a certain attendant user takes a card at work, the attendant user can enter an interface for selecting a service area through a wearable device, select an area which the attendant user wants to take charge of, and submit the area to a server, and then the server can save the area. Other attendant users may select other service areas, or, if a service area may be equipped with multiple attendant users, other attendant users may continue to select the service area after an attendant user selects one of the service areas, and so on.

In addition, the service area information of one service user can be determined in a more flexible manner, in addition to being determined by the service area divided in advance. For example, wearable devices may be equipped with electronic identification cards such as RFID tags and corresponding card reading devices on specific tables. After the waiter user checks the card on duty day, the waiter user can also walk to a specific dining table by himself and approach the wearable equipment to the card reading equipment of the dining table, correspondingly, if the dining table is not bound by other waiter users, the corresponding relation between the dining table and the waiter user can be established. Therefore, one waiter user can establish a service relationship with the dining table by reading cards at a plurality of dining tables and store the service relationship to the server. That is, at this time, the information held in the server may be as shown in table 5:

TABLE 5

During the concrete implementation, in order to facilitate the discernment whether a certain dining table has been bound by the waiter user, still can be for equipment such as dining table outfit pilot lamp, through binding the front and back, the change of pilot lamp colour informs the waiter user, whether a certain dining table has been bound, prevents that a dining table from being tried to bind the wasting of resources that causes many times.

In such a case where the service-specific user provides a specific service, the service-specific user may modify the task state to "completed" by a prompt message in the wearable device after completing a task. Correspondingly, the server can also record information such as the attendant identification and the task state corresponding to each task. For example, the information stored in the server may be as shown in table 6:

TABLE 6

In addition, the server can record the service times information of the server user from the dimensionality of the server user. Such service times information may include times within a variety of different statistical periods, such as, for example, the number of times of day, the number of weekly services, the number of monthly services, and so forth. In addition, the number of times of different service types may be recorded separately, and so on. For example, the information recorded in the server may be as shown in table 7:

TABLE 7

Therefore, information such as specific service times, service completion conditions and the like can be incorporated into the assessment performance standard of the waiter user, so that the waiter user who pays the service can obtain corresponding rewards, the enthusiasm of the waiter user is improved, and the dining experience of the consumer user is improved.

In particular implementations, the wearable device may take a number of particular forms, for example, one preferred form may be a watch-type device equipped with a display screen for providing the service task information.

For example, as shown in fig. 2-1, after the wearable device bound by a certain attendant user receives the service task information sent by the server, a specific service type, meal label identification information, for example, "service a12 table", that is, the service type is "service", and the table identification is "a 12" may be shown in the display interface. In addition, specific call time information may be provided, such as "call before 27 minutes", and so forth. And in the mode that the server broadcasts the service task and the waiter user performs 'order grabbing', operation options such as 'I come to process' and the like can be provided. If a certain service person user is willing to accept the service task after receiving the service task, the service person user can perform 'order grabbing' through the operation option, and correspondingly, the server records the corresponding relation between the service person user and the service task. After a certain attendant user takes an order, as shown in fig. 2-2, specific details of a service task can be displayed in an interface of the wearable device, in addition, an operation option in the form of "i have completed" or the like can be provided, after the attendant user completes the task, the server can be notified through the operation option, specific task state information is recorded by the server, and the like. Furthermore, as mentioned above, if the service area can be selected by the service person user, in this case, as shown in fig. 2-3, the corresponding operation options can also be provided through the operation interface provided by the wearable device.

The above describes a case where the robot device or the attendant user provides the corresponding service, that is, the target service device determined by the server may be a specific certain robot device or a wearable device corresponding to a specific attendant user. In yet another case, the service desired by the consumer user may be "snacking," i.e., requiring the processing of snack foods. At this time, if the traditional scheme is adopted, the waiter often calls the dining table first, informs the waiter user of the self food calling requirement, and the waiter user goes to the kitchen again, or inquires the kitchen through a pager and the like. In the embodiment of the application, display equipment can be configured in a food processing and manufacturing area of a restaurant. In this way, when the service type carried in the service request signal received by the server is a service requiring accelerated processing, the display device in the food processing and manufacturing area can be determined as the target service device. That is, specific service task information may be directly submitted to the display device of the specific manufacturing area. Therefore, a specific processing task executor can directly check the requirements of the user through the display equipment and correspondingly accelerate the corresponding progress.

In addition, in a preferred embodiment, the processing area may be divided into a plurality of sub-areas according to different processing steps, and each sub-area may correspond to a different display device. For example, a specific kitchen may be divided into a plurality of processes such as material distribution, rough machining, fine machining and the like, each process has a corresponding sub-area, and the display devices may be respectively equipped. In this case, after the specific order arrives at the kitchen, the specific processing and manufacturing tasks may be generated in the first process, that is, at the distribution table, by taking the food as a unit, for example, if the order corresponding to a certain dining table includes two foods, the order may be split into 2 processing and manufacturing tasks. In addition, an electronic identification device (e.g., a clip with an electronic identification card such as an RFID chip) may be assigned to the food in each processing task, and then the electronic identification device may be circulated among a plurality of different processes along with the specific food material of the food. And card reading equipment can be arranged in the area where each machining process is located, and machining process identification is associated with the card reading equipment. Therefore, when the food material flow of each food item is transferred to a certain process, the electronic identification device corresponding to the food item can be read through the card reading device in the area and submitted to the server, so that the server can know which specific link the specific food item flow is transferred to. That is, the information specifically recorded by the server may be as shown in table 8:

TABLE 8

The information about each link of each food can be updated synchronously according to the conditions in the specific processing and manufacturing process. That is, the server can know the current link of each food on each dining table and how the specific state is. Therefore, the specific display device to which the service task information needs to be sent can be determined only by additionally recording the corresponding relation between each specific display device identifier and the specific processing procedure identifier. For example, in one mode, the correspondence information between the display device and the processing procedure stored in the server may be as shown in table 9:

TABLE 9

Thus, after receiving a food urging request for a certain dining table, the server can first determine order information associated with the dining table, a processing and manufacturing task identifier corresponding to the order, and then determine a processing procedure identifier and a state where each task is currently located in a manner of looking up the table 8. Then, the display device identifier corresponding to the machining process identifier may be determined by referring to the table 9, the display device may be determined as the target service device, and the specific service task information may be provided to the service device.

The processing and manufacturing area display device can specifically provide a display interface, and display information of food items entering a corresponding link in the display interface, wherein during specific implementation, a plurality of resource positions can be provided in the display interface, and each resource position displays information of one food item, including name of the food item, processing mode and the like. Like this, when the consumer user sent about a certain dining table urge the meal message, after the service task information of server arrived the display device on the corresponding link, this display device can carry out the highlight with the resource position that corresponds the meal article place, for example, can revise the base colour that corresponds the resource position into yellow or red or scintillation etc. more striking colour to arouse concrete processing preparation executor's attention, thereby the preparation progress of automatic acceleration.

In short, according to the embodiment of the application, a signal transmitter can be provided for a specific service area (a dining table in a restaurant, a shelf in a store such as a supermarket) in a physical store, so that if a consumer user has a certain demand during dining or shopping, a corresponding signal can be sent out through the signal transmitter. On the other hand, a specific service device can be equipped in the restaurant, and the service device is either a robot device capable of directly providing service, a wearable device capable of being bound with a specific waiter user and carried about, or a display device arranged in a processing and manufacturing area, and the like. In this way, the signal specifically emitted by the signal emitter does not reach the service desk as in the conventional scheme, but first reaches the server, the server determines the service device specifically performing the task, and then directly contacts the service task information to a specific certain service device. Therefore, a waiter is not required to wait for receiving tasks at the service desk, specific service equipment can receive the specific service tasks at any position in the entity shop and provide services for a consumer user in time, and therefore the needs of the user in the process of dining or shopping can be responded more timely, and the dining or shopping experience of the user is improved.

Example two

The second embodiment corresponds to the first embodiment, and provides a method for processing service information in an entity store from the perspective of a server, and referring to fig. 4, the method may specifically include:

s401: the server stores service equipment information in the target entity shop;

s402: after receiving a signal sent by a signal transmitter in the entity shop, determining target service equipment and generating a service task; the signal transmitter is bound with a specified area in the entity shop and sends out the signal when detecting that a user in the specified area has the requirement of acquiring service;

s403: and sending the information of the service task to the target service equipment.

The physical stores comprise physical stores providing catering services, and the signal transmitter is used for binding with the region where the dining table is located in the physical stores.

Or, the physical shop comprises a physical shop providing a commodity object sales service, and the signal transmitter is used for binding with the area where the shelf in the physical shop is located.

In a specific implementation, options corresponding to different service types can be set in the signal transmitter; the signal emitter detects the service acquisition requirement of the user according to the operated condition of the option, and determines the type of the service required to be acquired by the user according to the service type corresponding to the option; at this time, the signal sent by the signal transmitter carries the identifier of the target dining table and the service type information corresponding to the operated option.

Or, the appointed area is also provided with image acquisition equipment, and the signal transmitter judges whether the user has the requirement for acquiring the service or not through the image information of the appointed area acquired by the image acquisition equipment. Wherein the acquired image information comprises gesture information performed by the user in the designated area.

The received signal also carries the required service type information; the service equipment in the restaurant may include a plurality of different equipment types; at this time, specifically, when the target service device is determined, after receiving the signal sent by the signal transmitter, the target service device may be determined according to the service type information carried in the signal and the identifier of the target area.

Wherein the physical stores comprise physical stores providing catering services; the device types include robotic devices, wearable devices bound to an attendant user, and/or display devices deployed in a meal preparation area.

Specifically, if the device type of the service device includes a robot device, the robot device may be determined as a target service device when the service type carried in the signal is a deterministic service that needs to be performed to a location where the dining table is located.

In addition, when the service type carried in the signal is a non-deterministic service which needs to be carried out to the position where the dining table is located, the wearable device can be determined as a target service device.

If the service device type does not include the robot device, the wearable device may be determined as a target service device when the service type carried in the signal is deterministic or non-deterministic service that needs to be performed to a location where a dining table is located.

The wearable devices are multiple and are respectively bound with different attendant users;

at this time, the correspondence between the wearable device and the attendant user may be saved. Specifically, when the target service device is determined, the target attendant user may be determined first, and then the target wearable device corresponding to the target attendant user may be determined as the target service device.

During specific implementation, the dining table range information responsible for the waiter user can be stored; at this time, the target attendant user may be determined by: and determining a target attendant user according to the dining table identification information carried in the signal and the dining table range information responsible for the attendant user.

The restaurant comprises a plurality of dining table subregions, and the dining table range information comprises subregion identification information; at this time, the sub-area to which the table identification information carried in the signal belongs may be determined, and the server user in charge of the sub-area is determined as the target server user.

In specific implementation, the selection information of the sub-area submitted by the attendant user through the wearable device can be received, and the corresponding relation between the attendant user and the sub-area identifier is recorded according to the selection information.

Or, in another mode, the table range information may also include a table identifier set formed by a plurality of table identifiers; at this time, a table identifier set to which the table identifier information carried in the signal belongs may be determined, and then the server user in charge of the table identifier set is determined as the target server user.

Specifically, after receiving the selection information of the target dining table submitted by the attendant user through the wearable device, the corresponding relationship between the attendant user and the target dining table may be recorded according to the selection information.

In particular implementation, the wearable device can be also provided with an electronic identification card, and the dining table is provided with a card reading device; at this time, card reading result information of the target wearable device submitted by the card reading device on the target dining table and a binding request can be received; then, a target attendant user corresponding to the target wearable device carried in the binding request is determined, and the corresponding relation between the target attendant user and the target dining table is recorded.

Another way to determine the target attendant user may be: firstly, acquiring the busy and idle state of the attendant user and the current position information (a wearable device can be provided with a positioning system); then, from among the attendant users in the idle state, the attendant user closest to the table is determined as the target attendant user.

Or, the service task information can be sent to a plurality of wearable devices in the restaurant; after receiving the task pickup information submitted by one of the wearable devices, determining the attendant user corresponding to the wearable device as a target attendant user.

In the case of providing services by an attendant user, the service times information of the attendant user may also be recorded.

Another way to determine the target service device may be that, if the device type of the service device includes a display device deployed in a food processing and manufacturing area, when the service type carried in the signal is a service that requires speeding up a processing progress, the display device in the food processing and manufacturing area is determined as the target service device.

The processing and manufacturing area is divided into a plurality of sub-areas according to different processing procedures, and each sub-area corresponds to different display equipment; at this time, food information included in the order associated with the dining table and current processing progress information of the food may be specifically stored; and determining the display equipment in the sub-area corresponding to the processing progress where the food is currently located as the target service equipment.

EXAMPLE III

The third embodiment is also corresponding to the third embodiment, and from the perspective of the wearable device, the method for processing the service information in the physical store is provided, and is applied to the wearable device, and the wearable device is used for binding with the server user in the physical store;

referring to fig. 5, the method may specifically include:

s501: receiving service task information provided by a server, wherein the service task is generated according to a signal transmitted by a signal transmitter bound in a specified area in an entity shop, and the signal carries identification information of a target area;

s502: and providing the service task information.

Specifically, when providing the service task information, the information type of the service task information may be determined first; and then, providing the service task information according to the information type.

Wherein the service task information can be directly provided if the information type is a directed assignment type.

If the information type is a broadcast type, an operation option for picking up a corresponding service task can be provided when the service task information is provided.

In addition, operational options for submitting task state information after completing a task may also be provided.

Furthermore, an operation option for selecting the dining table area information in the physical shop can be provided so as to determine the corresponding relationship between the waiter user and the service range.

Example four

The fourth embodiment also corresponds to the first embodiment, and provides a service information processing method in a restaurant from the perspective of display equipment in a food processing and manufacturing area in the restaurant, wherein the method is applied to the display equipment in the food processing and manufacturing area in the restaurant;

referring to fig. 6, the method may specifically include:

s601: receiving service task information provided by a server, wherein the service task is generated according to a signal transmitted by a signal transmitter bound to a dining table in a restaurant, the signal carries identification information of a target dining table, and the corresponding service type in the service task is a service requiring accelerated processing progress;

s602: and providing the service task information.

For the parts of the second to fourth embodiments that are not described in detail, reference may be made to the description of the first embodiment, and details are not repeated here.

Corresponding to the second embodiment, the embodiment of the present application further provides a service information processing apparatus in a physical store, where the apparatus is applied to a server, and referring to fig. 7, the apparatus may specifically include:

an information saving unit 701 for saving service apparatus information in a target entity store;

a device determining unit 702, configured to determine a target service device and generate a service task after receiving a signal sent by a signal transmitter in the physical store; the signal transmitter is bound with a specified area in the entity shop and sends out the signal when detecting that a user in the specified area has the requirement of acquiring service;

a task information sending unit 703, configured to send information of the service task to the target service device.

During specific implementation, the received signal also carries the required service type information; options corresponding to different service types can be set in the signal transmitter; at this time, the signal sent by the signal transmitter carries the identifier of the target area and the service type information corresponding to the operated option.

Wherein the physical stores comprise physical stores providing catering services; the service equipment in the restaurant may include a plurality of different equipment types; at this time, the device determining unit may be specifically configured to, after receiving the signal sent by the signal transmitter, determine the target service device according to the service type information carried in the signal and the identifier of the target dining table.

Wherein the device types include robotic devices, wearable devices bound to attendant users, and/or display devices deployed in a meal preparation area.

Specifically, the device determining unit may be specifically configured to, if the device type of the service device includes a robot device, determine the robot device as the target service device when the service type carried in the signal is deterministic service that needs to be performed at a location where the dining table is located.

In addition, the device determination unit may be further configured to determine the wearable device as a target service device when the type of service carried in the signal is a non-deterministic service that needs to be performed to a location where a dining table is located.

Or, the device determining unit may be specifically configured to, if the service device type does not include the robot device, determine the wearable device as the target service device when the service type carried in the signal is deterministic or non-deterministic service that needs to be performed to a location where the dining table is located.

at this time, the device determining unit may be specifically configured to store a correspondence between the wearable device and the attendant user, and specifically, when determining the target service device, the device determining unit may first determine the target attendant user, and then determine a target wearable device corresponding to the target attendant user as the target service device.

During specific implementation, the device determination unit may be further specifically configured to store table range information for which the waiter user is responsible; at this time, the target attendant user may be determined by: and determining a target attendant user according to the dining table identification information carried in the signal and the dining table range information responsible for the attendant user.

The restaurant comprises a plurality of dining table subregions, and the dining table range information comprises subregion identification information; at this time, the device determining unit may be specifically configured to determine a sub-area to which the table identification information carried in the signal belongs, and determine an attendant user in charge of the sub-area as a target attendant user.

In a specific implementation, the apparatus may further include:

and the first corresponding relation recording unit is used for receiving the selection information of the sub-area submitted by the attendant user through the wearable equipment and recording the corresponding relation between the attendant user and the sub-area identification according to the selection information.

Or, in another mode, the table range information may also include a table identifier set formed by a plurality of table identifiers; in this case, the device determining unit may be specifically configured to: and determining a table identification set to which the table identification information carried in the signal belongs, and then determining the waiter user in charge of the table identification set as a target waiter user.

Wherein, the device can also include:

and the second corresponding relation recording unit is used for recording the corresponding relation between the waiter user and the target dining table according to the selection information after receiving the selection information of the target dining table submitted by the waiter user through the wearable equipment.

In particular implementation, the wearable device can be also provided with an electronic identification card, and the dining table is provided with a card reading device; at this time, the apparatus may further include:

the third corresponding relation recording unit is used for receiving card reading result information of the target wearable device submitted by the card reading device on the target dining table and the binding request; then, a target attendant user corresponding to the target wearable device carried in the binding request is determined, and the corresponding relation between the target attendant user and the target dining table is recorded.

In addition, the device determination unit may be further configured to: firstly, acquiring the busy and idle state of the attendant user and the current position information (a wearable device can be provided with a positioning system); then, from among the attendant users in the idle state, the attendant user closest to the table is determined as the target attendant user.

Furthermore, the device determination unit may be further configured to send the service task information to a plurality of wearable devices in the restaurant; after receiving the task pickup information submitted by one of the wearable devices, determining the attendant user corresponding to the wearable device as a target attendant user.

In addition, the apparatus may further include:

and the service frequency recording unit is used for recording the service frequency information of the attendant user when the attendant user provides the service.

Furthermore, the device determination unit may be further configured to:

and if the equipment type of the service equipment comprises display equipment deployed in a food processing and manufacturing area, determining the display equipment in the food processing and manufacturing area as target service equipment when the service type carried in the signal is a service requiring acceleration of processing progress.

The processing and manufacturing area is divided into a plurality of sub-areas according to different processing procedures, and each sub-area corresponds to different display equipment;

at this time, the device determining unit may be specifically configured to store food information included in the order associated with the dining table and current processing progress information of the food; and determining the display equipment in the sub-area corresponding to the processing progress where the food is currently located as the target service equipment.

Correspondingly to the third embodiment, the embodiment of the application also provides a service information processing device in the physical store, wherein the device is applied to wearable equipment, and the wearable equipment is used for binding with an attendant user in the physical store;

referring to fig. 8, the apparatus may specifically include:

a first task information receiving unit 801, configured to receive service task information provided by a server, where the service task is generated according to a signal transmitted by a signal transmitter bound to a specific area in an entity store, and the signal carries identification information of a target area;

a first task information providing unit 802, configured to provide the service task information.

The first task information providing unit may first determine an information type of the service task information when providing the service task information; and then, providing the service task information according to the information type.

In addition, the first task information providing unit may be further configured to: operational options are provided for submitting task state information upon completion of a task.

Furthermore, the apparatus may further include:

and the operation option providing unit is used for providing operation options for selecting the dining table area information in the restaurant so as to determine the corresponding relation between the waiter user and the service range.

Corresponding to the fourth embodiment, the embodiment of the application also provides a service information processing device in the restaurant, and the device is applied to display equipment in a food processing and manufacturing area in the restaurant;

referring to fig. 9, the apparatus may specifically include:

a second task information receiving unit 901, configured to receive service task information provided by a server, where the service task is generated according to a signal transmitted by a signal transmitter bound to a dining table in a restaurant, the signal carries identification information of a target dining table, and a service type corresponding to the service task is a service that requires acceleration of a processing progress;

a second task information providing unit 902, configured to provide the service task information.

In addition, an embodiment of the present application further provides an electronic device, including:

one or more processors; and

storing service equipment information in a target entity shop;

Fig. 10 illustrates an architecture of a computer system, which may specifically include a processor 1010, a video display adapter 1011, a disk drive 1012, an input/output interface 1013, a network interface 1014, and a memory 1020. The processor 1010, the video display adapter 1011, the disk drive 1012, the input/output interface 1013, and the network interface 1014, and the memory 1020 may be communicatively connected by a communication bus 1030.

The processor 1010 may be implemented by a general-purpose CPU (Central Processing Unit), a microprocessor, an Application Specific Integrated Circuit (ASIC), or one or more Integrated circuits, and is configured to execute related programs to implement the technical solution provided by the present Application.

The Memory 1020 may be implemented in the form of a ROM (Read Only Memory), a RAM (Random access Memory), a static storage device, a dynamic storage device, or the like. The memory 1020 may store an operating system 1021 for controlling the operation of the electronic device 1000, a Basic Input Output System (BIOS) for controlling low-level operations of the electronic device 1000. In addition, a web browser 1023, a data storage management system 1024, and a service information processing system 1025, and the like, may also be stored. Service information processing system 1025 may be an application program that implements the operations of the foregoing steps in this embodiment of the present application. In summary, when the technical solution provided in the present application is implemented by software or firmware, the relevant program codes are stored in the memory 1020 and called for execution by the processor 1010.

The input/output interface 1013 is used for connecting an input/output module to realize information input and output. The i/o module may be configured as a component in a device (not shown) or may be external to the device to provide a corresponding function. The input devices may include a keyboard, a mouse, a touch screen, a microphone, various sensors, etc., and the output devices may include a display, a speaker, a vibrator, an indicator light, etc.

The network interface 1014 is used for connecting a communication module (not shown in the figure) to realize the communication interaction between the device and other devices. The communication module can realize communication in a wired mode (such as USB, network cable and the like) and also can realize communication in a wireless mode (such as mobile network, WIFI, Bluetooth and the like).

Bus 1030 includes a path that transfers information between various components of the device, such as processor 1010, video display adapter 1011, disk drive 1012, input/output interface 1013, network interface 1014, and memory 1020.

In addition, the electronic device 1000 may also obtain information of specific obtaining conditions from the virtual resource object obtaining condition information database 1041, so as to perform condition judgment, and the like.

It should be noted that although the above devices only show the processor 1010, the video display adapter 1011, the disk drive 1012, the input/output interface 1013, the network interface 1014, the memory 1020, the bus 1030, etc., in a specific implementation, the device may also include other components necessary for normal operation. Furthermore, it will be understood by those skilled in the art that the apparatus described above may also include only the components necessary to implement the solution of the present application, and not necessarily all of the components shown in the figures.

From the above description of the embodiments, it is clear to those skilled in the art that the present application can be implemented by software plus necessary general hardware platform. Based on such understanding, the technical solutions of the present application may be essentially or partially implemented in the form of a software product, which may be stored in a storage medium, such as a ROM/RAM, a magnetic disk, an optical disk, etc., and includes several instructions for enabling a computer device (which may be a personal computer, a server, or a network device, etc.) to execute the method according to the embodiments or some parts of the embodiments of the present application.

The embodiments in the present specification are described in a progressive manner, and the same and similar parts among the embodiments are referred to each other, and each embodiment focuses on the differences from the other embodiments. In particular, the system or system embodiments are substantially similar to the method embodiments and therefore are described in a relatively simple manner, and reference may be made to some of the descriptions of the method embodiments for related points. The above-described system and system embodiments are only illustrative, wherein the units described as separate parts may or may not be physically separate, and the parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment. One of ordinary skill in the art can understand and implement it without inventive effort.

The method, the device and the system for processing the service information in the entity shop provided by the application are introduced in detail, a specific example is applied in the description to explain the principle and the implementation of the application, and the description of the embodiment is only used for helping to understand the method and the core idea of the application; meanwhile, for a person skilled in the art, according to the idea of the present application, the specific embodiments and the application range may be changed. In view of the above, the description should not be taken as limiting the application.

Claims

1. A system for processing service information in a physical store, comprising:

2. A method for processing service information in a physical store, comprising:

the server stores service equipment information in the target entity shop;

3. The method of claim 2,

the physical stores comprise physical stores providing catering services, and the signal transmitters are used for being bound with areas where dining tables in the physical stores are located.

4. The method of claim 2,

the physical stores comprise physical stores providing goods object sale service, and the signal transmitter is used for binding with the area where the shelf in the physical stores is located.

5. The method of claim 2,

the signal emitter is provided with options corresponding to different service types, detects the service acquisition requirement of the user according to the operated condition of the options, and determines the type of the service required to be acquired by the user according to the service type corresponding to the options;

the signal sent by the signal transmitter carries the identification of the target dining table and the service type information corresponding to the operated option.

6. The method of claim 2,

the designated area is also provided with image acquisition equipment, and the signal transmitter judges whether the user has the requirement of acquiring the service or not through the image information of the designated area acquired by the image acquisition equipment.

7. The method of claim 6,

the acquired image information comprises gesture information performed by the user in the designated area.

8. The method of claim 2,

the received signal also carries the required service type information;

the service devices within the physical store include a plurality of different device types;

the target service device comprises:

and after receiving the signal sent by the signal transmitter, determining target service equipment according to the service type information carried in the signal and the identification of the target area.

9. The method of claim 8,

the physical stores comprise physical stores providing catering services;

the device types include robotic devices, wearable devices bound to an attendant user, and/or display devices deployed in a meal preparation area.

10. The method of claim 9,

the target service device comprises:

and if the equipment type of the service equipment comprises the robot equipment, determining the robot equipment as target service equipment when the service type carried in the signal is deterministic service which needs to be carried out to the position where the dining table is located.

11. The method of claim 10,

the target service device determination further includes:

and when the service type carried in the signal is a non-deterministic service which needs to be carried out at the position of the dining table, determining the wearable equipment as target service equipment.

12. The method of claim 9,

the target service device comprises:

if the service equipment type does not comprise the robot equipment, the wearable equipment is determined as target service equipment when the service type carried in the signal is deterministic or non-deterministic service which needs to be carried out to the position where the dining table is located.

13. The method according to claim 11 or 12,

the method further comprises the following steps:

storing the corresponding relation between the wearable equipment and the attendant user;

the target service device comprises:

and determining a target server user, and determining a target wearable device corresponding to the target server user as a target service device.

14. The method of claim 13,

the method further comprises the following steps:

storing the dining table range information responsible for the waiter user;

the target attendant user determination comprises the following steps:

and determining a target attendant user according to the dining table identification information carried in the signal and the dining table range information responsible for the attendant user.

15. The method of claim 14,

the restaurant comprises a plurality of dining table subregions, and the dining table range information comprises subregion identification information;

the target attendant user determination comprises the following steps:

and determining the sub-area to which the dining table identification information carried in the signal belongs, and determining the waiter user in charge of the sub-area as the target waiter user.

16. The method of claim 15, further comprising:

and receiving selection information of the sub-area submitted by the attendant user through the wearable equipment, and recording the corresponding relation between the attendant user and the sub-area identification according to the selection information.

17. The method of claim 14,

the dining table range information comprises a dining table identification set consisting of a plurality of dining table identifications;

the target attendant user determination comprises the following steps:

and determining a table identification set to which the table identification information carried in the signal belongs, and determining the waiter user in charge of the table identification set as a target waiter user.

18. The method of claim 17, further comprising:

and receiving selection information of the target dining table submitted by the waiter user through the wearable equipment, and recording the corresponding relation between the waiter user and the target dining table according to the selection information.

19. The method of claim 17,

the wearable device is provided with an electronic identification card, and the dining table is provided with a card reading device;

the method further comprises the following steps:

receiving card reading result information of the target wearable device submitted by the card reading device on the target dining table and a binding request;

and determining a target attendant user corresponding to the target wearable device carried in the binding request, and recording a corresponding relation between the target attendant user and the target dining table.

20. The method of claim 14,

the target attendant user determination comprises the following steps:

acquiring the busy and idle state of the waiter user and the current position information;

and determining the service person user closest to the dining table as a target service person user from the service person users in the idle state.

21. The method of claim 14,

the target attendant user determination comprises the following steps:

transmitting the service task information to a plurality of wearable devices within the restaurant;

after receiving the task pickup information submitted by one of the wearable devices, determining the attendant user corresponding to the wearable device as a target attendant user.

22. The method of claim 11 or 12, further comprising:

and recording the service times information of the server user.

23. The method of claim 9,

the target service device comprises:

24. The method of claim 23,

the target service device comprises:

storing food information contained in the dining table-related order and current processing progress information of the food;

and determining the display equipment in the sub-area corresponding to the processing progress where the food is currently located as the target service equipment.

25. The method is applied to wearable equipment, and the wearable equipment is used for binding with an attendant user in the physical store;

the method comprises the following steps:

and providing the service task information.

26. The method of claim 25,

the providing the service task information comprises:

determining the information type of the service task information;

and providing the service task information according to the information type.

27. The method of claim 26,

the providing the service task information according to the information type includes:

and if the information type is a directional assignment type, providing the service task information.

28. The method of claim 26,

and if the information type is a broadcast type, providing the service task information and providing operation options for picking up the corresponding service task.

29. The method of claim 25, further comprising:

operational options are provided for submitting task state information upon completion of a task.

30. The method of claim 25, further comprising:

an operation option for selecting the table area information within the physical store is provided in order to determine the correspondence between the attendant user and the service scope.

31. The method for processing the service information in the restaurant is characterized by being applied to display equipment in a food processing and manufacturing area in the restaurant;

the method comprises the following steps:

and providing the service task information.

32. A service information processing device in a physical store, applied to a server, includes:

33. The service information processing device in the physical store is characterized in that the device is applied to a wearable device, and the wearable device is used for binding with an attendant user in the physical store;

the device comprises:

34. The service information processing device in the restaurant is characterized in that the device is applied to display equipment in a food processing and manufacturing area in the restaurant;

the device comprises:

35. An electronic device, comprising:

one or more processors; and

storing service equipment information in a target entity shop;