JP5079249B2 - Self-order POS system that allows customers waiting for seats to pre-order - Google Patents

Description

  The present invention relates to a self-order POS system that allows customers waiting for a seat to order in advance.

  Recently, at restaurants and taverns, customers have entered a tablet computer (electronic menu device) with a touch panel display for customers who have entered the store. A self-order POS system in which a customer himself operates an electronic menu ordering device (called a passenger seat terminal or an order terminal) has been put into practical use and has begun to spread. Regarding this system, many patent applications and utility model registration applications as exemplified below have been filed.

<Japanese Patent Laid-Open No. 58-137076>"Dining room management device"
A register terminal device, a kitchen display device, a display device for serving, and an ordering terminal device for each table are provided. By controlling these with a central processing unit, operations such as ordering, serving, and settlement can be performed accurately and efficiently.
《Act No. 63-179557》 “Visual menu order system with touch sensor”
Menu video is played back with a video disc player and displayed on a monitor TV with a touch panel on a personal computer. Order information on food and drinks entered by customers is transmitted wirelessly to a POS register and a kitchen printer to print an order slip and perform accounting processing. Do.
<< JP-A-2-156372 >>"Order entry device"
An order entry terminal is embedded in each table in the store, image information is displayed as a menu, and the customer is directly made an order entry.
<< JP-A-5-314149 >>"Cooking Order Device"
When the customer sits at the table and switches the changeover switch, the dish menu reproduced on the menu video device is displayed on the touch panel display device that was displaying a television program or the like. The price of each dish on the screen is displayed at the same time by superimposing characters.
<Japanese Patent Laid-Open No. 9-44569>"Self POS System"
When the customer approaches the self-POS, the sensor detects this, and a message and a guidance screen are displayed for the customer. When the customer selects a favorite dish from the menu according to the screen, a ticket for the customer printed with the order information is issued and the order information is notified to the store system.
<Japanese Patent Laid-Open No. 10-74218>"Electronic Menu Device and Electronic Ordering System"
When changing menus, it is only necessary to shoot products with an electronic still camera and store them in the menu data storage unit, so there is no need to wait for photo development and printing as in normal menus. it can.
<Japanese Patent Laid-Open No. 11-296747> “POS System with Individual Accounting Function”
By inputting the ID of the customer who orders food and drink each time he / she orders, both the total amount of group customers and the accounting amount of each customer can be automatically tabulated and settlement can be performed for each customer.
<< JP-A-2001-338035 >>"Service network system for restaurants"
In addition to the basic functions of the self-order POS system, it provides services such as browsing TV, video and the Internet, games such as fortune-telling and questionnaires, and introducing sister shops and other stores.
<< Japanese Patent Application Laid-Open No. 2002-215755 >>"Eating Out Order Method and Eating Out Order System"
If a mobile phone with a web browser accesses the homepage of the restaurant order system and obtains necessary information, the mobile phone can be used as a passenger seat terminal at the store.
<< JP-A-2003-317155 >>"Ordering service system in a restaurant"
While the ordered food is served, you can enjoy games such as sweepstakes and quizzes programmed in the passenger terminal.
<< Japanese Patent Application Laid-Open No. 2004-302582 >>"Restaurant Order Processing Device and Method, Order Processing Program and Recording Medium Therefor"
There is a maximum time limit for customers to place their meals before they are served. Please give me a message.
<< Japanese Patent Laid-Open No. 2005-222387 >>"Ordering System at Restaurants"
When the customer enters the store, the attendant guides the customer table with the order terminal device, and the system recognizes that the table communication device and the order terminal device have started communication and the customer has arrived at the table.
<< JP-A-2005-84897 >>"Ordering service system in a restaurant or the like and a display unit therefor"
In order to increase the enjoyment of meals before and after meals, you can take pictures of your friends and receive prints with the digital camera provided at the audience terminal.

In recent karaoke stores, electronic table of contents devices (product names such as DAM station, Denmoku, Kyoku NAVI, Navikara) composed of tablet computers are widely used in place of thick karaoke table of contents. Since the computing ability, storage ability, and communication ability of the tablet computer are extremely large, development of this type of electronic table of contents apparatus for various uses related to karaoke is underway, as described in Non-Patent Document 1. Electronic Table of Contents A self-order POS system that allows this apparatus to function as an order terminal has been put into practical use.
XING Inc. “Order Entry System”, [online], November 9, 2005, [Search on December 20, 2005], Internet <URL: http://www.xing.co.jp/news/ news051109.html>

  The applicant has developed a system that allows a multi-purpose tablet computer used in a karaoke box to function as a self-order electronic menu device.

  The karaoke box is crowded on weekday nights and weekends when many people visit, and you can see the scene waiting for you to enter the room near the reception. There is no waiting time for 30 minutes or 1 hour. However, when you enter the room, there are many operations that you have to keep using to make a reservation for karaoke songs, order drinks and snacks, and keep playing in order to start playing using the multi-purpose tablet computer in the guest room.

  Therefore, the present inventor can effectively use the time while waiting for a visitor to wait for a vacancy in the karaoke box or for a vacant seat at a popular restaurant where there is a line. The present invention was created by considering that it would be convenient to order food and drink in advance while enjoying the operation of a versatile tablet computer.

For convenience, the first invention is a self-order POS system specified by the following items (11) to (16).
(11) A self-order POS system comprising a pre-order terminal operated by a customer waiting for a vacant seat and a customer seat management terminal operated by a store clerk. (12) The pre-order terminal is information input by a customer waiting for a vacant seat. A customer number is generated on the basis of the customer's seat, and the customer waiting for the vacant seat generates order information of the food and drink item selected from the electronic menu, and the customer order is received with the pre-order message including the generated customer number and the order information. To the management terminal,
(13) When the passenger seat management terminal receives the pre-order message from the pre-order terminal, the customer seat management terminal temporarily stores the customer number and the order information of the pre-order message,
(14) The passenger seat management terminal registers a guest room number and guest room information in a guest room management table in association with each other , displays a registration status of the guest room management table for a store clerk, and manages a use state of each guest room . A customer number is generated based on information entered by the store clerk , and an operation input that associates the customer number with a guest room number in the guest room management table is possible.
(15) When an operation input for associating the guest number (a) with the guest room number (A) in the guest room management table is performed, the customer seat management terminal stores the guest number (A) in the working area. checked whether it is, if it is stored, to generate an order message that associates the corresponding customer number order information which is stored corresponding to (a) (c) with the customer room number (b) The self-order POS system is characterized by outputting to a kitchen terminal / POS cash register terminal (16).

For convenience, the second invention is a self-order POS system specified by the following items (21) to (28).
(21) A self-order POS system comprising a passenger order terminal operated by a customer in a passenger seat, a pre-order terminal operated by a customer waiting for a vacant seat, and a customer seat management terminal operated by a store clerk,
(22) The passenger seat order terminal is associated with the guest room number, generates order information including the order information of the food and drink item selected by the customer from the electronic menu and the guest room number, and sends it to the kitchen terminal / POS register terminal. In addition to output, it is possible to display the history of output order information,
(23) The pre-order terminal generates a customer number based on information input by a customer waiting for a vacant seat, and generates order information of food and drink items selected by the customer waiting for a vacant seat from an electronic menu. A pre-order message including the customer number and the order information is transmitted to the customer seat management terminal,
(24) When the customer seat management terminal receives the pre-order message from the pre-order terminal, the customer seat management terminal temporarily stores the customer number of the pre-order message and the order information in a working area,
(25) The passenger seat management terminal registers a guest room number and guest room information in a guest room management table in association with each other , displays a registration status of the guest room management table for a store clerk, and manages a use state of each guest room . A customer number is generated based on information entered by the store clerk , and an operation input that associates the customer number with a guest room number in the guest room management table is possible.
(26) When an operation input for associating the guest number (a) with the guest room number (A) in the guest room management table is performed, the customer seat management terminal stores the guest number (A) in the working area. checked whether it is, if it is stored, to generate an order message that associates the corresponding customer number order information which is stored corresponding to (a) (c) with the customer room number (b) output to the audience ordering terminal of kitchen terminal · POS cash register terminal and the customer room number (b) Te,
(27) The self-order POS system, wherein the passenger seat ordering terminal of the guest room number (A) receiving the order message adds the order information (c) in the message to the order information history (28).

  According to the present invention, it is possible to effectively use the waiting time at a karaoke box or a restaurant and place an order before entering a guest room or seating in a guest seat. An order can be placed while the order is processed for the ordered item after the user is seated.

=== System configuration example ===
FIG. 1 exemplifies a system configuration when the present invention is applied to a karaoke gathering store having a plurality of guest rooms. A guest room management terminal (passenger seat management terminal) 1 installed at the front of the store, a POS cash register terminal 2, one to several tablet type pre-order terminals 3 installed around the front, and a kitchen installed There is a well-known POS store system that includes a kitchen terminal 4 and a tablet-type guest room terminal 5 installed in each guest room, and each device is connected to the in-store LAN 6 and handles various operations related to food and beverage orders. Has been built. The kitchen terminal comes with a printer.

  In each guest room, a karaoke device 7 is installed and connected to the LAN 6. In the store, a known communication karaoke system is constructed by the karaoke device 7 of each guest room, the guest room terminal 5 and an external karaoke server.

  The guest room terminal 5 functions as a self-order electronic menu device (passenger seat ordering terminal). Moreover, it is comprised so that communication with the karaoke apparatus 7 in the same room is possible, and it also has a function as an electronic table of contents main apparatus for searching karaoke music and making a performance reservation.

=== Configuration of Pre-Order Terminal 3 ===
The pre-order terminal 3 is based on a well-known tablet computer. As illustrated in the block configuration of FIG. 2, in addition to the central control unit 11 including a CPU, RAM, and ROM, a hard disk device 12 and a touch panel display. 13. A communication interface 14 is provided. The display unit of the touch panel display 13 is connected to the CPU bus via the display controller 15, and the operation input unit is connected to the CPU bus via the input detection circuit 16. The communication interface 14 is connected to the LAN 6 via a wireless access point, and communicates with other devices in the POS store system such as the POS cash register terminal 2 and the kitchen terminal 4.

  The hard disk device 12 stores a menu database. In the menu database, item information of food and drink associated with the item ID is collected. Item information includes text-based data describing various attributes such as item name, price, standard serving time, main ingredients, calorie value, dish classification, and image data location, and fine color image data of food and drink .

  The central control unit 11 executes a program stored in the ROM or the hard disk device 12, thereby exchanging information in an interactive manner with the customer through the touch panel display 13, and obtaining the item information of the food and drink desired by the user from the menu database. Electronic menu processing for searching and presenting or receiving an order input by a user is performed as will be described later, and the received order content is transferred to the room management terminal 1.

=== Configuration of Guest Room Terminal 5 ===
The hardware configuration of the guest room terminal 5 is the same as that of the pre-order terminal 3. In addition, the hard disk device of the guest room terminal 5 stores the location information (IP address, etc.) of the karaoke device 7 in the same room to be operated such as performance reservation, and karaoke music similar to that stored in the karaoke device 7. It differs from the pre-order terminal 3 in that the table of contents information is stored and can be communicated with the karaoke apparatus 7 via the LAN 6.

  Like the pre-order terminal 3, the guest room terminal 5 retrieves and presents the item information of the food and drink desired by the user from the menu database, and performs electronic menu processing for accepting the user's order input and accepting it. It functions as a known electronic menu device that transmits the received order information to an appropriate device of the POS store system. In addition, the guest room terminal 5 retrieves and presents the table of contents information of the music desired by the user from the stored table of contents information, or receives an instruction input to reserve the performance of the user and generates a performance reservation command to generate karaoke. It functions as an electronic table of contents that is transferred to the device.

=== Configuration of Guest Room Management Terminal 1 ===
The guest room management terminal 1 is a computer that manages the use status of each guest room in the store. As illustrated in FIG. 3, a central control unit 21 including a CPU, a RAM, and a ROM controls the whole, and the hard disk device 22 is a main computer program, store room information and various management information. Is stored. The operation input unit 23 can accept a store clerk's operation input, and the display 25 can display various information to the store clerk via the display adapter 26. The communication interface 24 can communicate with an external server or the like via the VPN, and can communicate with each device in the store via the LAN 6.

  The guest room management terminal 1 is responsible for the well-known guest room management work for managing the use situation of the guest room, as well as the management work for customers waiting to enter the store, as will be described later. In other words, based on the customer number issued by the store clerk to the customer waiting for vacancy who came to the store, the customer number is associated with the guest room number when the customer waiting for vacancy enters the room, or the correspondence is made when leaving the room. Perform the room allocation process to release

=== Room management ===
The guest room management terminal 1 creates and manages the use status of each guest room in the store as a guest room management table in an appropriate storage unit. As shown in Fig. 4, the logical structure of the guest room management table is based on the guest room number as key information, the number of people, whether it is vacant or in use, and if it is in use, the entry time, the scheduled exit time, and the guest The guest room information such as the number of people and sex is stored. On the display 25 of the guest room management terminal 1, the guest room information is displayed so as to be understood by a predetermined operation of the front staff. For example, on the right half of the screen, vacancies are shown in blue / red when in use, and the room number and the number of people in each room are displayed in a list. Display details.

=== Waiting for entrance management ===
When a customer comes to the store and offers to wait for a vacant room, the front clerk gives you a number tag with an appropriate number. In addition, by performing a predetermined operation input via the operation input unit 23 of the guest room management terminal 1, a customer number is generated in response to the number written on the number tag, and the store visit time / You can enter information such as usage time, number of people in the customer group, and gender.

The guest room management terminal 1 creates the waiting-for-room management table illustrated in FIG. 5 on the memory, and manages customer information such as customer number and customer group visit time, usage time, number of people, and sex. . When a new customer number is generated, an update process for writing the customer number and the corresponding customer information in the waiting-for-room management table is performed as needed.
When a customer enters the room, an update process for deleting the customer information corresponding to the customer number from the waiting-for-room management table is performed at any time by a predetermined operation input from the front staff.

  The contents of the waiting-for-room management table can be displayed in a list so that the customer information such as the waiting-number and the number of customers waiting for entering can be understood by a predetermined operation of the front staff. For example, the customer numbers stored in the waiting-for-room management table are displayed in a list on the left half of the display 25, and the front clerk clicks each customer number via the operation input unit 23, so that the customer information corresponding to the customer number is obtained. Display.

  The customer number format is not limited to the above. For example, the member number can be used as the customer number. In that case, each device is provided with an IC card reader, and the card ID of the IC card issued to the member is read, and the read card ID is used as the customer number.

=== Pre-order processing ===
Customers who have obtained the number tag can receive a pre-order service for ordering food and drink before entering the room. When a customer performs a predetermined operation input via the touch panel 13 of the pre-order terminal 3 and inputs the number of the number tag, the pre-order terminal 3 receives the input number and generates a customer number, and the customer number is stored in the memory. Ensure a working area corresponding to

  Thereafter, the pre-order terminal 3 executes the stored program, performs interactive information exchange with the customer through the touch panel display 13, and performs electronic menu processing. The electronic menu process displays the item information in the menu database in response to the customer's operation input, and detects the customer's touch input to the display object, thereby enabling the advance order input to be accepted. The received pre-order content is temporarily stored in the working area corresponding to the customer number. That is, as illustrated in FIG. 6, the customer specifies an item and inputs the order quantity. When the customer enters the desired order quantity and designates the order button on the screen, the customer number and its item / order quantity, etc. are displayed via the confirmation screen for the pre-order contents stored in the working area corresponding to the customer number. A pre-order message of a predetermined format including the pre-order information is generated and transmitted to the room management terminal 1. At this time, the working area corresponding to the customer number is also opened.

  When the guest room management terminal 1 receives the pre-order message from the pre-order terminal 3, the guest room management terminal 1 stores the customer number and the pre-order information in the message in the working area on the memory. It may be additionally stored in correspondence with the customer number in the room waiting management table.

=== Room allocation process ===
For example, suppose that when room 105 is vacant, the front clerk decides to use the room 105 by the customer who handed over the number 8 tag. In this case, the front clerk calls the customer with the number 8 tag waiting at the front, guides it to the 105th room, and operates the room management terminal 1 to perform the room allocation process. FIG. 7 illustrates a flowchart of the room allocation process.

The front clerk inputs the time for entering the room and selects the customer number corresponding to the number 8 tag from among the customer numbers listed on the left half of the screen of the guest room management terminal 1, for example, When a predetermined operation input for selecting and specifying the guest number and the guest room number is performed by dragging the guest room number from the guest room numbers displayed in the list to room 105 (s1), the customer in the waiting-for-room management table is displayed. Based on the customer information corresponding to the number, predetermined customer information is input in association with the guest room number in the guest room management table (s2). In this embodiment, based on the entry time entered by the front desk staff and the number of people / usage time in the waiting room management table, the entry time / scheduled exit time (entry time + usage time) / number of people in the room are entered in the room management table. The
Also, an update process for releasing the customer number in the waiting-for-room management table is performed.

  When associating the customer number with the guest room number as described above, the guest room management terminal 1 checks whether pre-order information corresponding to the customer number is stored (s3). If there is pre-order information received from the pre-order terminal 3, the following order processing is performed.

  Needless to say, in the guest room management terminal 1, when a guest leaves the room, it is possible to input an operation to make the guest room in use in the guest room management table empty.

=== Order processing ===
When there is pre-order information associated with the customer number, the guest room management terminal 1 is based on the pre-order information, and includes a predetermined order information including the order number such as the guest room number / item / number that the customer has entered. A format order message is created (s4). The guest room management terminal 1 transmits the created order message to the kitchen terminal 4 and the POS cash register terminal 2. Further, it is transmitted to the guest room terminal 5 of the guest room that has entered the room (s5).

On the basis of this order information, the kitchen terminal 4 prints out an order slip including information such as the guest room number, its item, and the number by an attached printer. Based on the received order slip, the store clerk performs cooking and serving.
The POS cash register terminal 2 stores the received order information as settlement data in a predetermined format and accumulates it by room number. A billing slip is printed based on the accumulated data when the customer leaves the room and the fee is settled.

=== Processing at Guest Room Terminal 5 ===
As described above, the guest room terminal 5 as an electronic menu device can accept food and drink orders by customers in the same manner as the order input (see FIG. 6) at the pre-order terminal 3. The difference from the processing of the pre-order terminal 3 is that an order receipt message of a predetermined format including order information including a room number, an item, a quantity, etc. is generated and output based on the input order contents, and has already been output Order information can be stored as an order history and presented to customers as appropriate.

  In the present embodiment, the guest room terminal 5 transmits the created order message directly to the kitchen terminal 4 and the POS cash register terminal 2. Order information received from the customer entering the room to leaving the room is stored as the order history. Needless to say, it is configured to be able to initialize the order history accumulated when leaving the room.

  When an order receipt message is received from the guest room management terminal 1 during the above-described guest room allocation process, the guest room terminal 5 includes the order information in the message in the order history. Therefore, the pre-order information before entering the room can also be centrally managed as an order history at the guest room terminal 5 of the same customer.

  The present invention is not limited to the application to the karaoke collective store of the above-described embodiment, but can also be applied to a store such as a restaurant where a guest seat is provided for each table. It can be applied as it is by replacing the guest room of the above embodiment with a passenger seat.

1 is a diagram illustrating a network configuration of a self-order POS system according to an embodiment. It is the figure which illustrated the composition of the advance order terminal concerning this example. It is the figure which illustrated the composition of the store computer concerning this example. It is a structural example of the guest room management table which concerns on a present Example. It is an example of a structure of the waiting list management table concerning a present Example. It is an example of the screen for ordering the item which concerns on a present Example. It is a flowchart of the guest room allocation process which concerns on a present Example.

Explanation of symbols

1 store computer 2 POS cash register terminal 3 pre-order terminal 4 kitchen terminal 5 guest room terminal 6 LAN

Claims (2)

A self-order POS system with a pre-order terminal operated by a customer waiting for a seat and a customer seat management terminal operated by a store clerk,
The pre-order terminal generates a customer number based on information input by a customer waiting for a vacant seat, generates order information for a food or drink item selected by the customer waiting for a vacant seat from an electronic menu, and the generated customer A pre-order message including a number and the order information is sent to the audience management terminal,
When the customer seat management terminal receives the pre-order message from the pre-order terminal, the customer number and the order information of the pre-order message are temporarily stored in a working area,
The passenger seat management terminal registers a room number and room information in the room management table in association with each other , displays the registration status of the room management table for the store clerk, manages the use state of each room , and is input by the store clerk. A customer number is generated based on the information, and an operation input for associating the customer number with a guest room number in the guest room management table is possible.
Whether or not the customer number (A) is stored in the working area when the operation input for associating the customer number (A) with the guest room number (A) in the guest room management table is performed. or the checked, if stored, kitchen terminal generates an order message to a corresponding customer number order information which is stored corresponding to (a) (c) with the customer room number (i) and associated -A self-order POS system that outputs to a POS cash register terminal. A self-order POS system including a passenger order terminal operated by a customer in a passenger seat, a pre-order terminal operated by a customer waiting for a vacant seat, and a customer seat management terminal operated by a store clerk,
The customer seat order terminal is associated with the guest room number, generates order information including the order information of the food and drink item selected by the customer from the electronic menu and the guest room number, and outputs the order information to the kitchen terminal / POS register terminal. , The history of the output order information can be displayed,
The pre-order terminal generates a customer number based on information input by a customer waiting for a vacant seat, generates order information for a food or drink item selected by the customer waiting for a vacant seat from an electronic menu, and the generated customer A pre-order message including a number and the order information is sent to the audience management terminal,
When the customer seat management terminal receives the pre-order message from the pre-order terminal, the customer number and the order information of the pre-order message are temporarily stored in a working area,
The passenger seat management terminal registers a room number and room information in the room management table in association with each other , displays the registration status of the room management table for the store clerk, manages the use state of each room , and is input by the store clerk. A customer number is generated based on the information, and an operation input for associating the customer number with a guest room number in the guest room management table is possible.
Whether or not the customer number (A) is stored in the working area when the operation input for associating the customer number (A) with the guest room number (A) in the guest room management table is performed. or the checked, if stored, kitchen terminal generates an order message to a corresponding customer number order information which is stored corresponding to (a) (c) with the customer room number (i) and associated the output to the audience ordering terminal of · POS cash register terminal and the customer room number (i),
The self-order POS system, wherein the passenger seat ordering terminal of the guest room number (A) receiving the order message adds the order information (C) in the message to the history of the order information.