JP2003217030A - Pos system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a POS system for achieving flexibility and extension performance over business modes and shops, and improving security performance and real time performance for various kinds of data. <P>SOLUTION: This POS system is provided with at least one server S, a plurality of clients A-Z, and data warehouses DH. The server S is provided with an OS, a memory storing a plurality of sets of application software A-Z, a hard disc as an auxiliary memory means, and a CPU to read the OS and programs in the application software A-Z to execute their instructions. The data warehouses DH are integrated to be commonly used for the application software A-Z. The respective clients A-Z are controlled corresponding to the application software A-Z. <P>COPYRIGHT: (C)2003,JPO

Description

Detailed Description of the Invention

[0001]

TECHNICAL FIELD The present invention relates to Point Of
It relates to the Sales system, that is, the POS system.

[0002]

2. Description of the Related Art A POS inputs a product (service) name, price, quantity, etc. into a computer via a bar code reader at a store or the like, a handy terminal, etc., and at the same time manages sales data etc. It is a system for sales management and analysis.

A specific example of a conventional POS system will be described by exemplifying a case where the business category is a restaurant. Restaurant PO
As shown in FIG. 34, the S system includes a plurality of handy terminals 100, an order station 101,
The kitchen printer 102 installed in the kitchen, the POS terminal 103 installed for accounting, the store controller 104 installed in the office, etc. The handy terminal 100 includes a CPU that reads a program and executes data processing such as an order, a ROM that stores the program and various data, a storage unit of a RAM, a keyboard, a display, and a wireless unit. The order station 101 is provided with an interface connected to a communication line 105 such as a LAN in addition to the configuration similar to that of the handy terminal 100. The kitchen printer 102 has a printer unit in addition to the configuration similar to that of the handy terminal 100. Meanwhile, the POS terminal 10
3 is a large-capacity storage means such as a CPU and a hard disk,
A display, a keyboard, a printer, a floppy disk or a CD drive, a drawer unit for storing money, and an interface for the communication line 105 are provided.
The store controller 104 has substantially the same configuration as the POS terminal 103 except for the drawer unit.

In the restaurant system configured as described above, common application software is installed in the storage means of each terminal, and, for example, the record name includes a menu name, a sales unit price, a slip number, a seat number, and the number of customers. The storage area of the order file to be written is set. Then, it is converted into data for each order file and transmitted between the respective devices.

[0005] The above-mentioned structure is adopted in the restaurant POS in each store.
Although it was a system, a configuration example of a restaurant POS system including each store and the headquarters will be described next with reference to FIG. In each store, the sales data once stored in the order station 101 is the POS terminal 1
03, the data is stored as sales data of the store, read from the database, and transferred to the analysis management system or sales management system of the headquarters. The sales data generated by analyzing the sales data of each store by the sales management system is transferred to the inventory management system.
After that, purchase cost data is generated in the same system, cost data is generated in the cost management system, and the cost data is passed to the resid management system. On the other hand, the analysis management system similarly generates analysis data and transfers it to the resid management system. Similar to the sales data above, other various data are also stored in each database of each system of the headquarters and then transferred to other systems. Various data are distributed and stored in each department. Has been done.

[0006]

However, the above system has the following problems inherent therein. First,
It takes time to collect various data and analyze various data, and lacks real-time performance. That is, the data necessary to make the resid management system of the headquarters shown in FIG. 35 function are taken into the resid management system for the first time through the data processing of 8 to 9 processes starting from the order entry as described above. It will be.

Secondly, there is a problem of security measures for various data. In order to secure the security of the data distributed in each department, it is necessary to take defensive measures in each department, which makes data management complicated.

The first and second problems are also related to cost resources such as necessary hardware and software for each department, maintenance thereof, personnel and space.

[0009] Specifically, thirdly, when it is necessary to update the application in the store, the store and the headquarters, it must be updated for each terminal of each store and each terminal of each department of the headquarters. I won't. The same applies to updating menus at each store.
It takes time and money to update such data.

Fourth, since the server and each client store specific data and a specific application for processing the data, the system is fixed as a system that can be used only in the store in which the system is assembled. It lacks versatility. Fifthly, the number of handy terminals 100 that can be connected to one order station 101 is limited and lacks expandability.

Therefore, a POS system that can improve the real-time property and security of data, and a database that can be used as a data warehouse P
OS system, not only in a specific business category or store,
A PO that is flexible and expandable across business lines and store boundaries
The purpose is to provide an S system.

[0012]

In order to achieve this object, the present invention provides a server that stores a plurality of application software, a data warehouse that is centralized by being shared by these application software,
Each client corresponding to each of the application software is provided, each client sends an operation signal to the server, and the server follows a processing procedure of the corresponding application software and outputs predetermined image information from the data warehouse. Is read and output to the client (the invention according to claim 1).

Since the plurality of application software of the server share the data warehouse in common, the POS system of the present application is not limited to a specific business category or store, and is flexible not only in the business category but also in the store. It is scalable and the database can be built as a data warehouse.

[0014] Each of the application software is a program for processing a job of each business type (the invention according to claim 2). Further, each of the application software is a program that processes each business of a specific business category (the invention according to claim 3).

Here, the business format means a business format.
In addition, the term “business” refers to work that is carried out on a daily basis in the specified business category. Since it is possible to construct a POS system for processing each business for each business category or for each business of a specific business category, it is possible to enhance the function of the POS system.

[0016] Typically, a restaurant can be cited as the specific business category (the invention according to claim 4).

[0017]

BEST MODE FOR CARRYING OUT THE INVENTION A PO according to the present invention based on FIG.
1 illustrates an example of the configuration of the S system. This POS system is
At least one server S and a plurality of clients A
Z and Data Warehouse DH. The server S and each of the clients AZ are SBC (Serv).
er-based Computing). This is a form in which the applications that were conventionally stored in the clients are concentrated on the server side in the division of roles between the clients A to Z and the server S, and the hardware resources that store these applications are collected on the server side. is there.

That is, the server S is an OS (including middleware), a memory storing a plurality of application software A to Z, a hard disk as auxiliary storage means,
It has a CPU that reads the programs of the OS and application software A to Z and executes the instructions.
Explaining in relation to FIG. 35, the applications of each store and each department of the headquarters shown in FIG. 35 are installed in this server S. On the other hand, each of the clients A to Z
It only needs to be equipped with the minimum necessary resources such as a CPU for executing the OS, a hard disk, a CD-ROM.
It has no drive and is in the form of a thin client.

In addition to the above SBC configuration, the PO of the present invention
The S system is characterized by the following points. The first point is that the data warehouse DH is shared and unified by the plurality of application software A to Z. That is, the design of the programs of the application softwares AZ for the data warehouse DH is made common. Therefore, data compatibility is provided so that the data generated by one application software can be used by another application software. From the viewpoint of the data warehouse, it means that the application software that processes the data is grouped.

The second point is that each client AZ corresponding to each application software AZ is provided.
Each of the clients A to Z to which the IP address is assigned,
Each role is defined according to the processing content of each application software. More specifically,
Each application software AZ is a program for processing the business of each business category in the same company, and each client AZ is dedicated for each business category. For example, when a certain restaurant company operates fish shop store networks, sushi store networks, izakaya store networks, etc., each application software that processes the business of each business type is stored in one server, and the data warehouse DH can be shared. In these cases, each of the clients A to Z can simultaneously execute processing by a plurality of application software, for example, A and B.

Further, each of the application software A to
Z is a program for processing each business in a specific business category, and each client is dedicated to each business.
For example, when a specific business type is management of a sushi store network, application software corresponding to customer service terminals, cooking terminals, and accounting terminals of each store is stored in one server, and the data warehouse DH is shared. be able to.

Thirdly, since the design of each application software A to Z for the data warehouse DH is made common, another server S'can be accessed.

Fourth, moving image information is stored in the data warehouse DH.

Next, a concrete example of the case where the POS system is used in a restaurant as a specific business type will be described with reference to FIGS.
It will be described based on. The POS system is a server S
And a processing device 1 corresponding to the data warehouse DH,
Handy terminal 2 ... (hereinafter also referred to as mobile terminal 2) corresponding to each client A to Z, kitchen terminal 3,
It is composed of a passenger seat terminal 4, a kiosk terminal 5, a register terminal (hereinafter referred to as a cashier terminal 6), etc., and is configured by arbitrarily combining the processing device 1 as a center. For example, the processing device 1 and the cashier terminal 6, the processing device 1, the cashier terminal 6 and the mobile terminal 2, the processing device 1, the cashier terminal 6, the mobile terminal 2 and the kitchen terminal 3, the processing device 1 ,
It may be a combination of the cashier terminal 6, the mobile terminal 2, the kitchen terminal 3, and the kiosk terminal 5. Furthermore, for example, the processing device 1, the cashier terminal 6 and the passenger seat terminal 4, the processing device 1, the cashier terminal 6 , The passenger terminal 4 and the mobile terminal 2, a combination thereof, a kitchen terminal 3, a kiosk terminal 5
Can be a combination.

The processing device 1 is, for example, a store server 10
The database server 11 stores the data warehouse application. In the memory of the store server 10, an application for order terminal, an application for kitchen terminal, an application for audience terminal, an application for serving terminal, an application for kiosk terminal, and a cashier terminal for controlling the screen display of each of the clients 2-6. Application is stored. The processing device 1 reads image information and the like from the data warehouse 11 according to the programs, and the terminals 2 to 2
6 and outputs corresponding image information or the like to each of the terminals 2 to 6 based on the operation signal from each of the terminals 2 to 6.

The advantages of incorporating the server-based computing described above into the POS system of the restaurant will be summarized and listed as follows. a. As described above, each of the terminals 2 to 6 is a thin client and has no moving parts with a high failure rate, such as a hard disk and a fan, and thus is resistant to failures and is inexpensive. Moreover, since the heat generation source can be suppressed, it is excellent in controlling pests. b. There is no need to add or update an application for each terminal 2-6. c. It is possible to extend the usage period of each of the terminals 2 to 6 currently used. d. It is possible to reduce hang-up accidents of the terminals 2 to 6.

As shown in FIG. 3, the store server (application server) 10 may be installed in each store and the data warehouse DH may be located in the head office as shown in FIG. The house DH is connected with an analysis terminal 80 for each department, a terminal 81 for inputting contents by each company, a delivery management unit terminal 82, and the like via the server 10 in which applications for each department are built. There is. Also,
Provision information such as content information from each company is managed, and information is distributed to the delivery management unit terminal 82 and the like. In addition, there is a help desk and centralized management center.

The server S and the data warehouse DH forming the POS system may be installed at one location in the data center of the headquarters, as shown in FIG. That is, the data center has a server S and a data warehouse DH.
The terminals 2 to 6 are arranged in each store, and the stores and the headquarters are networked by a dedicated line or VPN. The data flow in this POS system is as follows.

Menu registration (A) Menu registration work is performed from the headquarters and stored in the menu D / B of the data center. Even if there are a plurality of stores, there is an advantage that the menus of a plurality of stores can be updated at once.

Menu reference (a) Customer terminal 4 and mobile terminal 2 are menu D in the data center
Refer to / B and display the menu. There is no need to register / change menus in the store.

Order ... (C) Customers can place an order from the customer terminal 4. By eliminating the work that the staff takes orders, the merit of customers who can order as many times as they like and the time that they have taken until now can be devoted to other work, improving efficiency. Also, troubles such as listening to the menu will not occur. Since the mobile terminal 2 uses a touch panel as described later and can directly touch the menu displayed on the screen, high operability is exhibited and staff ordering efficiency is improved. Since the order data is added directly to the sales D / B of the data center, the result screen as to whether or not the order has been passed is displayed in real time. Therefore, it is possible to confirm and eliminate the cause of order error. In addition, the staff's operation learning time can be shortened and the training cost can be reduced.

Order transmission to the kitchen terminal 3 and its printer (D) Sales of ordered data at the data center D /
Display and display the instruction slip from B. If the kitchen terminal 3 is used, the instruction slip will not be lost.

Transmission of cooking status to the customer terminal 4 and the mobile terminal 2 ... (e) Since the cooking status (start, end) is input from the kitchen terminal 3, the customer can confirm cooking by checking the passenger terminal 4. You can see the progress of. Since the staff having the mobile terminal 2 can grasp the progress of cooking in real time anywhere in the store, there is an advantage that the serving work can be efficiently performed.

Cash register work At the cash register terminal 6, the customer's account number is displayed with reference to the customer seat number, and settlement processing can be performed. It corresponds to individual accounting and you can check the dishes ordered and pay individually.

In-store management department data analysis (f) Since all the generated data are accumulated in the D / B of the data center in real time, data generated in the pavement can be transferred to the headquarters. Freed from data management work. By accessing the data center when needed, you can refer to the latest in-store information and concentrate on the work of the original management department.

Headquarters data analysis (g) Since all the generated data are accumulated in the D / B of the data center in real time, it is possible to avoid the troublesome collection work of the data generated at each store. By accessing the data center when necessary, it is possible to refer to the latest store information. Store information can be aggregated in real time, and information analysis time can be shortened. This will also strengthen the guidance to each store.

That is, the real-time property of data is realized by centrally managing various systems such as databases and applications, which are conventionally distributed in each store and each department of the headquarters. Further, it is only necessary to provide security corresponding to centralized management, and data management is also centralized.

The portable terminal 2 is a PDA (Persona).
Digital Assistants) are used. The mobile terminal 2 functions as an ordering terminal and a serving terminal, and an order display screen, a serving information screen, and the like are displayed on its display screen. When the staff inputs on the order screen display, the touch information is sent to the kitchen terminal 3, the cashier terminal 5, etc. through the processing device 1. The touch information and the like generate a transaction and are stored in the data warehouse DH.
That is, various data from within the organization such as each store are updated to the latest data, and are aggregated as they are without being aggregated and analyzed. Since the touch information is the customer's food order information itself, the data can be used as it is for ordering and delivering food materials, ensuring real-time inventory control of food materials, and duplicating orders. It is possible to reduce omission of orders.

The kitchen terminal 3, the passenger seat terminal 4, and the kiosk terminal 5 are composed of a liquid crystal device integrated with a touch panel, for example, and a printer can be attached.
In addition, a speaker that enables sound notification from each terminal may be attached.

The connection between each of the terminals 2 to 6 and the processing device 1, between the processing device 1 and the data warehouse DH, may be a LAN such as an intranet, a dedicated line, or a public line via the Internet, or may be wired. , Regardless of wireless. It should be noted that reference numeral “50” in FIG. 1 indicates a wireless access point.

The PO of the restaurant configured as described above
Regarding the S system, first, a guidance process for guiding a customer entering a store will be described with reference to FIG. In this guidance processing, the processing device 1 controls the kiosk terminal 6 arranged near the entrance of the store based on the kiosk terminal application. When this process is started, the processing device 1 always determines whether or not the seats in the store are full (step 100). If not full (step 100N), a standby screen as shown in FIG. 6A is displayed as an initial display. When this initial screen is touched and the sensor is turned on (step 104Y), the kiosk terminal process is started in step 106 and thereafter.

In the kiosk terminal processing, first, a condition input screen display processing is performed (step 106). Here, when the customer touches the number of people button, the smoking cessation / smoking button and the decision button according to the condition input screen shown in FIG. 6B (step 108, Y), the audience information such as the overall audience layout diagram as shown in FIG. 7 is displayed. At the same time, a process of displaying a seat that meets the input condition by blinking the seat that meets the input condition is performed (step 110).

On this display screen (see FIG. 7), when a customer touches a seat to make a reservation request in order to select a seat from among them (step 112, Y), the terminal 6 is connected. The printer displays a reserved sheet number "7" and a sheet displaying the place (step 114, see FIG. 8), and then returns to step 100. Therefore, the seat suitable for the condition input by the customer can be designated, and the customer seat in the store can be efficiently rotated.

At this stage, the 7th seat on the screen of the terminal 6 is changed to the display of reservation confirmation, and the display of the panel terminal 2 of the seat is activated. Therefore, the customer can immediately know the place of the reserved seat.

On the other hand, when it is determined in step 100 that the seats are full (step 100, Y), an initial full screen as shown in FIG. 9 is displayed (step 116), and if the screen is touched (step 100). 118, Y), and proceeds to kiosk terminal processing when the seats are full.

That is, as in the case of steps 106 and 108, the condition input screen is displayed (step 120), the presence / absence of condition input is judged (step 122), and if it is input (step 122Y), it is shown in FIG. The reservation number is printed from the printer (step 12).
4). After that, the process returns to the step 100. Then, when the seats are ready, the customer service staff calls the customer such as "Please wait for the number 11 numbered customer to the table for number ○".

Next, the portable terminal processing (handy terminal terminal processing) shown in FIG. 11 will be described. In the mobile terminal processing, the processing device 1 controls the screen display of the mobile terminal 2 based on the order terminal application and the serving terminal application. The mobile terminal 2 as a client can be made to handle different business processes, and P
The flexibility and expandability of the OS system can be provided.

When this process is started, step 200
In, the initial screen display process is performed, and the serving screen as shown in FIG. 12 is displayed as the screen. In this screen,
If the staff does not touch the order button 30 on the screen, the mobile terminal 2 functions as a serving terminal according to the serving terminal application as in the default state. The details will be described later. When the order button 30 is pressed on this screen, that is, when the order terminal application is selected (step 204Y), the order terminal processing is started. At this stage, the staff carrying the mobile terminal 2 is ready to accept the customer's order.

In this order processing, first, the table number display for displaying the table number is performed (step 206 in FIG. 13). When the table number is designated by touching the ten keys on this screen, the table number is displayed in the number display frame 31. Further, when the page button 32 is touched, a menu display for displaying a menu as shown in FIG. 14 is performed (step 208 Y step 210). In addition, to display the table number, the character button 3
There are also three, but this is a menu that can be searched by characters, and detailed description thereof will be omitted.

As shown in FIG. 14, since the menu display screen displays the genre of food, when the staff touches a specific genre frame according to the customer's order (step 212 Y), genre switching processing is performed. Is performed and the screen shown in FIG. 15 is displayed (step 21).
4). Furthermore, when the menu name designated by the customer is touched on this screen (step 216 Y), detailed display for displaying the details of the menu is performed (step 218 in FIG. 16). Here, a detailed description of the food contents, calories, and price are displayed. If the genre is course food, the course content is displayed. When a menu is touched on this screen according to the customer's order, the frame of the menu is colored, and the number of orders can be entered. When the list button 34 is pressed (step 220Y), the list is stored in the order list (step 222). After that, the process returns to step 210, and the order of another customer sitting at the same table can be received.

On the other hand, when the customer's order has been received, the list contents confirmation display of the screen shown in FIG. 17 is displayed by pressing the order list button 35 on the screen of FIG. 14 (step 224). (Step 226).
The staff confirms the order, for example, by reading the menu displayed on this screen, but if the order is canceled, the menu frame can be touched and erased. After the staff has made a final confirmation, the customer presses the order passing bar 36 in FIG. 17 (step 228,
Y), order confirmation processing is performed (step 230).

Next, in steps 232 and 234, processing for transmitting the order information to the kitchen terminal 3 and processing for transmitting the order information to the serving terminal 2 are sequentially performed. After that, the process returns to step 206, and the processes after step 206 are repeated.

Based on the transmission processing to the kitchen in step 232, in the kitchen terminal processing of FIG. 19 described later,
The ordered food display process (step 402) is performed. Similarly, in the serving terminal process of FIG. 18, the ordered food display process (step 300) is performed.

On the other hand, even when the genre is not selected and the order list button 35 is not pressed (step 224 N), the process returns to step 206 and the processing from step 206 onward is repeated. There is.
In addition, in order to exit from the order terminal process, the "return" button on each screen is touched to display the screen shown in FIG.

Next, the serving terminal processing will be described with reference to FIG. This serving terminal process is shown in FIG.
If the order button 30 of is not touched (step 2
04 N), the screen is moved as it is. When this process is started, the order information is supplied to the terminal 2 based on the step 234 of FIG. 11 as described above, and the screen of FIG. The table number and the food name are added to the table and the ordered food display process is performed (step 300).

As in the case of FIG. 12, this display displays the food name, seat number, etc. in the list frame and changes the background color of the display. For example, the number frame is set to "white" when the order information is supplied. This background color changes from “white” to “red” when the information on the start of cooking is transmitted based on step 406 of the kitchen terminal processing described later. If cooking completion information is transmitted based on step 410 of the kitchen terminal processing, “red” is displayed.
Changes to "yellow".

Therefore, due to such a change in background color,
The customer service staff will be informed of the timing of serving. When the customer service staff touches the ordered food display screen of the terminal 2 and inputs the start of serving, the background color changes from "yellow" to "blue" (serving start processing step 302) and the kitchen terminal 3 is supplied with serving start information (step 304). By supplying the serving start information, the “custom food display” of the kitchen terminal 3 is erased from the screen.

Next, when the customer service staff completes the serving,
Touching the ordered food display screen of the terminal 2 erases (deletes) the corresponding menu on the ordered food display screen (step 306). After that, the process returns to the step 200.

Therefore, cooking progress information such as cooking start information and cooking completion information is supplied to the terminal 2 and displayed.
More specifically, the colors in the frame of the table number are sequentially processed from the start of cooking to the completion of cooking, the start of serving, and the completion of serving.
Changes in the situation are displayed as changes in the display color, such as white → yellow → red → blue. Therefore, the staff can promptly respond to the inquiry about the cooking progress from the customer on the spot without making an inquiry to the kitchen or the like. Further, the processing time of the customer service staff is calculated by double touching the service staff at the start of serving and when the service is completed, and the ability thereof is judged. In addition, you can check the table number and dishes by double-touching when the serving is started and when the serving is completed.
You can eliminate the "mistake". Furthermore, since the dishes can be carried in the order in which they are cooked, "mistakes in the order of carrying" can be eliminated.

Next, the kitchen terminal process for the kitchen terminal 3 will be described with reference to FIG. In this kitchen terminal processing, the processing device 1 is based on a kitchen terminal application,
It controls the screen display and the like of the kitchen terminal 3. When the processing is started, first, an initial screen is displayed on the kitchen terminal 3 (step 400). Next, when the food order information is supplied to the kitchen terminal 3 by the step 232 of FIG. 11, the order food display process for displaying the ordered food on the screen of the terminal 3 is performed ( Step 402). This screen is designed, for example, as shown in FIG. 20, so as to display "Order Through" based on the conventional slip on the screen. At the time of displaying the ordered food, the display background color is set to, for example, “white”.

Next, when the kitchen staff touches the ordered food display screen of the kitchen terminal 3 and inputs the start of cooking (step 404), the background color changes from "white" to "red" and The cooking start information of the dish is supplied to the mobile terminal 2 (step 406).

After that, when the kitchen staff inputs the cooking completion to the kitchen terminal 3, the cooking completion processing for changing the background color from "red" to "yellow" is performed (step 408) and the cooking is performed on the portable terminal 2. Information about the completion of the process is supplied (step 410), and the step 400 is performed.
To return to. Therefore, as described above, the progress of cooking is displayed on the mobile terminal 2. Also here, the cooking time of the staff can be calculated and the ability can be determined by double touching the kitchen staff at the start and completion of cooking.

The display of the ordered food is as shown in FIG.
Based on the "to the kitchen in step 306," the serving completion process "shown in the above-mentioned serving terminal process, the screen is erased from the screen.

Next, a second embodiment of the restaurant POS system in which the passenger seat terminal 4 is used in addition to the portable terminal 2 will be described. Although this passenger seat terminal 4 mainly functions as an order terminal, the mobile terminal 2 may function as it is as an order terminal, or may be specialized as a serving terminal. The passenger terminal 4 is composed of, for example, a liquid crystal device integrated with a touch panel, and as described later in detail,
A menu, etc., on which a photo of food is pasted, is displayed on the screen.
When the customer touches the touch panel on the screen display, the food order information is sent to the kitchen terminal 3, the customer service terminal 4, the mobile terminal 2 and the like via the processing device 1. Therefore, the customer can order the food regardless of the reception of the customer service staff, while the customer service staff is released from the order taking work. In addition, since the customer can specify the food by himself without going through the customer service staff, it is possible to reduce the order difference and eliminate the order loss. In addition, since the work of taking orders is eliminated, the work of the customer service staff is simplified, and even a small number of customer service staff can serve customers without lowering the quality of service. Further, since the menu is digitized and displayed on the passenger seat terminal 2, it is not necessary to create a paper menu for each store, and the cost can be reduced. Since the menu can be revised or abolished on the data warehouse of the headquarters, the speed of menu revision can be increased.

The touch information that is tried until the customer finally decides the order is sent to the database server 11 via the shop server 10. All the actions that the customer touches the screen for menu selection can be recorded as transactions, which are also stored in the atomic database in the data warehouse such as the headquarters and used as analysis material. That is, in the above store operation system, since all the information of the action that the customer directly touches the seat terminal 2 to see the menu picture on the screen, and selects and orders is recorded as touch information, What menu are you interested in? ",
More detailed data such as "in what order the menus are selected" can be obtained. Therefore, it becomes an excellent marketing analysis and database for each customer.

Of the touch information, the food order information is extracted and selected by the store server 10 and stored in the database server 11 or the like. Since this data is the customer's food order information itself, the data can be used as it is for ordering and delivering food ingredients, thus ensuring real-time inventory control of food ingredients and duplicating orders. It is possible to reduce omission of orders.

Until the food is delivered, the customer can enjoy entertainment such as games, answer questionnaires and watch CM information by operating the seat terminal 2.

Further, since a call signal can be sent from the passenger seat terminal 4 to the portable terminal 2 or the like such as a reception staff, a service request such as "cool" can be requested during the meal.
There is no need to call out the customer service staff.

A card reader for reading / writing the information stored in the card type storage medium may be attached to the passenger seat terminal 2. By writing the customer's identification information, electronic money information, service point information, etc. on the card,
You will be able to pay by card without having to line up at the accounting counter after eating. Even if the card uses a debit card system or a prepaid card system, the same effects can be obtained. The other embodiments are the same as the above-mentioned embodiments, and detailed description thereof will be omitted.

Next, the passenger seat terminal processing shown in FIG. 21 will be described. In this passenger seat terminal processing, the processing device 1 controls the screen display and the like of the passenger seat terminal 4 based on the passenger seat terminal application stored in the memory of the store server 10. When this process starts, steps 500 and 5
In 02, an initial screen display process and a language switching process are performed. In the language switching process, a switching bar as shown in FIG. 22 is displayed on the screen. After the language is selected, when the customer inserts his or her card, for example, an IC card, into a card reader (not shown) provided in the terminal 2, card information such as identification information is read (step 504).

Next, in step 506, it is judged whether or not it is the customer's first order specified by the card, that is, whether or not there is a first order. If Yes here, the process proceeds to step 510 as it is, and the screen information regarding the menu etc., that is, the screen such as the cooking menu is supplied and displayed, but if No, the general menu screen display processing is performed (step 508) and then step 510
Proceed to and display the cooking menu screen.

In this comprehensive menu screen display processing, the game program stored in the processing device 1 is activated to enjoy the game, browse the Internet, or watch the movie according to the customer's selection. Also, other information is displayed.
Therefore, it is possible to meaningfully use the tedious time until the food is delivered after the food is ordered.

On the food menu screen, a food order screen as shown in FIG. 23 is displayed. On this screen, a genre selection button 20, a food selection button 21, an order list selection button 22, a water selection button 23, A settlement button (checkout button) 24 is displayed. It should be noted that the food menu screen may be one in which a photograph of food is pasted in a frame as shown in FIG. 23, or as shown in FIG. You may arrange them freely so that they come close to each other.

In steps 512 to 520, it is determined whether or not any of the buttons 20 to 24 has been pressed.

When the genre selection button 20 is pressed (step 512Y), after the genre switching process is performed (step 512), the process returns to the step 510 and the processes after the step 510 are repeated. Has become.

When the food selection button 21 is pressed,
That is, when the photograph of the dish is touched on the photograph (step 512 N step 514 Y), for example, as shown in FIG.
The photograph of the food touched as shown in FIG. In this case, the details of the dish may be displayed as shown in FIG. Here, the customer decides the dish to be ordered, that is, in the case of FIG. 25, when the “OK button” beside the decision button frame 25 is touched (step 52).
6, Y), the touch information is the database server 1
It is stored and stored in the first order list (step 528).
Then, the process returns to the step 510, and the
The subsequent processing is repeated.

When the order list selection button 22 is pressed (step 514 N step 516 Y), a list content confirmation screen for displaying the order in the list is displayed as shown in FIG. 27 (step 530). . The list shows charges, calories, and their total. When the order bar 26 is pressed here (step 532, Y), order confirmation processing is performed (step 534). Next, a process of transmitting the food order information to the kitchen terminal 3 (step 536) and a process of transmitting the food order information to the mobile terminal 2 (step 538) are performed, and then the process returns to step 510, and the process of step 510 and thereafter is performed. It is designed to be repeated.

Based on the transmission process to the kitchen in step 536, the ordered food display process (step 302) is performed in the kitchen terminal process of FIG. 19 and the ordered food display process (in the serving terminal process of FIG. 18). Step 40
2) is performed. Therefore, when the order bar 26 is pushed, predetermined screen information is sent and supplied to the kitchen terminal and the mobile terminal 2 based on the touch information sent and supplied from the passenger seat terminal 2. .

Further, the above steps 512 to 52
In 6, all the actions of the customer touching the screen are recorded as transactions, accumulated in the atomic database in the data warehouse such as the headquarters, and can be used as an analysis material of the taste of the customer. Since the food order is completed in step 526, it may be stored in the database server 11 as food order information and used as data for inventory management.

When the water selection button 23 is pressed (step 516 N step 518Y), a process of transmitting it as a call signal to the portable terminal 2 or the like is performed (step 540), and then the process returns to step 510. Then, the processing from step 510 onward is repeated.

Press the settlement button 24 (step 51).
8 N step 520 Y) and the total amount screen as the total amount information as shown in FIG. 28 are displayed, and the settlement process is performed (step 542). Then, the step 500
Then, the process after step 500 is repeated.

On the other hand, if none of the buttons 20 to 24 is pressed (step 520)
N), the process returns to the step 510 and the step 51
The processes after 0 are repeated.

The cooking menu screen shown in FIG. 23 shows "Step 40" shown in the kitchen terminal processing of FIG.
Based on "6. Sending of cooking start to passenger seat" and "Transmission of cooking completion to passenger seat at step 410", cooking progress information such as cooking start information and cooking completion information is supplied to the passenger seat terminal 2 and displayed. In addition, "the process of starting to serve the kitchen in step 304" shown in the serving terminal process of FIG. 18 and "the process of finishing serving to the guest seat in step 306" added to the process
Based on the above, serving information such as serving start information and serving completion information is supplied to the passenger seat terminal 2 and displayed.

More specifically, for example, each cooking screen displayed on the order list selection button 22 is surrounded by a frame, and the colors of those frames are sequentially processed from the start of cooking to the completion of serving, from white → red → yellow → Like blue, a change in the situation may be displayed as a change in display color.

Next, the serving terminal processing when the portable terminal 2 is specialized for serving terminals will be described.

As shown in FIG. 29, when this process is started, the initial screen of the screen is displayed (step 600), and as described above, based on step 538 of the passenger terminal display process, the order and order information is displayed. Supplied to the mobile terminal 5,
Order food display processing is performed (step 602). Similar to the kitchen terminal processing, this display displays the food name, seat number, etc. in the list frame, and the background color of the display is, for example, "white". This background color changes from "white" to "red" when the information on the start of cooking is transmitted based on step 406 of the kitchen terminal processing. Further, based on step 410 of the kitchen terminal processing, when the cooking completion information is transmitted, it changes from “red” to “yellow”.

Therefore, due to such a change in background color,
The customer service staff will be informed of the timing of serving. When the customer service staff touches the ordered food display screen of the mobile terminal 2 and inputs the start of serving, when the background color changes from "yellow" to "blue" (serving start processing step 604), the customer seat Serving start information is supplied to the terminal 4 and the kitchen terminal 3 (step 606). By supplying the serving start information, the "custom food display" of the kitchen terminal 3 is erased from the screen as described above.

Next, when the customer service staff touches the ordered food display screen of the portable terminal 2 to input the completion of the serving,
The ordered food display screen is deleted (deleted) (step 60).
8) Then, the process proceeds to step 610 and, as described above, the passenger seat terminal 4
Delivery completion information is transmitted to. Then, step 600
To return to.

In the first and second embodiments, the screen display example of the mobile terminal 2 (FIG. 12) shows that the same screen is displayed on the mobile terminal 5 of each person even if a plurality of staff members are arranged. However, the display examples shown in FIGS. 30 and 31 may be used. That is, the service of the customer service staff is divided into the service business and the service business other than that, and the display unit of the mobile terminal of each service staff is divided into 1 to 5, and the service business is sequentially distributed as shown in FIG. Display it. The distribution is performed by preferentially displaying the terminals displayed on the respective mobile terminals 2 and having less serving duties. On the other hand, mobile terminal 2 of each customer service staff
All the service operations are displayed on the respective display units 6 of. Then, when each staff member performs not only the catering business but also the service business, the display is erased. As a result, the number of jobs erased from each mobile terminal 5 is aggregated for each terminal 2, and can be used as an objective material for the work evaluation of the customer service staff.

The portable terminal 2 can also be used as an inventory management terminal for cooking ingredients in a store during a quiet period (idle time) of the store. For example, the processing device 1 supplies the portable terminal 5 with the inventory information displayed as shown in FIG. With this inventory information, the staff can confirm the quantity displayed in the "Current" display column and the actual inventory quantity in the store, and if there is a gap between them,
It is possible to change the numerical value by pressing the “present” display field button to display the correction input button as shown in FIG. That is, the system shown in FIG. 1 allows each staff member to directly check the inventory data of the head office and rewrite it properly as needed, so that the required quantity can be ordered accurately and quickly.

In addition to the present invention described in detail above, the following configuration can be provided. That is, the server storing a plurality of application software, read the application software corresponding to the client, according to the program, shared by each of the application software, and read the necessary image information from the centralized data warehouse, It is a program to be output to the client.

Further, the server storing a plurality of application software is caused to load the application software corresponding to the client, and according to the program, necessary image information is shared from the respective application software and is integrated from the centralized data warehouse. Is a computer-readable recording medium in which a program for reading and outputting to the client is recorded. Also in these inventions, the same operational effects as those of the above inventions can be obtained.

In the above embodiment, the POS system of the restaurant is explained, but the restaurant business other than the restaurant,
It can be applied to lifestyle related industries such as transportation, wholesale, retail, and entertainment, and all other types of business and each business within those types of business.

[0094]

According to the first aspect of the present invention, the plurality of application software of the server share the same data warehouse, so that each client can use the latest updated data. Real-time performance can be realized. Further, it is possible to provide a POS system capable of improving security by a centrally managed data warehouse. In addition, not only within a specific business category or store, but across business categories and store boundaries,
It is possible to build a POS system that is flexible and expandable.

According to each of the inventions described in claims 2 to 4,
Since it is possible to construct a POS system for processing each type of business for each type of business for each specific type of business, P
The function of the OS system can be enhanced.

[Brief description of drawings]

FIG. 1 is a configuration example diagram of a POS system,

FIG. 2 is a diagram showing a configuration example when a POS system is used in a restaurant,

FIG. 3 is a diagram showing the same configuration example;

FIG. 4 is a diagram showing the same configuration example;

FIG. 5 is a flowchart of a program executed by the POS system,

FIG. 6 is a diagram showing a screen display example of the AB kiosk terminal,

FIG. 7 is a screen display example diagram of the kiosk terminal,

FIG. 8 is an output example diagram of the kiosk terminal,

FIG. 9 is a screen display example diagram of the kiosk terminal,

FIG. 10 is an output example diagram of the kiosk terminal,

FIG. 11 is a flow chart of programs executed by the POS system;

FIG. 12 is a screen display example diagram of the mobile terminal;

FIG. 13 is a screen display example diagram of the mobile terminal;

FIG. 14 is a screen display example diagram of the mobile terminal;

FIG. 15 is a screen display example diagram of the mobile terminal;

FIG. 16 is a screen display example diagram of the mobile terminal;

FIG. 17 is a screen display example diagram of the mobile terminal;

FIG. 18 is a flowchart of a program executed by the POS system,

FIG. 19 is a flowchart of a program executed by the POS system,

FIG. 20 is a screen display example diagram of the kitchen terminal,

FIG. 21 is a flow chart of programs executed by the POS system;

FIG. 22 is a screen display example diagram of the passenger seat terminal,

FIG. 23 is a screen display example diagram of the passenger seat terminal,

FIG. 24 is a screen display example diagram of the passenger seat terminal,

FIG. 25 is a screen display example diagram of the passenger seat terminal,

FIG. 26 is a screen display example diagram of the passenger seat terminal,

FIG. 27 is a screen display example diagram of the passenger seat terminal,

FIG. 28 is a screen display example diagram of the passenger seat terminal,

FIG. 29 is a flowchart of a program executed by the POS system,

FIG. 30 is a screen display example diagram of the mobile terminal;

FIG. 31 is a screen display example diagram of the mobile terminal;

FIG. 32 is a screen display example diagram of the mobile terminal;

FIG. 33 is a screen display example diagram of the mobile terminal;

FIG. 34 is a configuration example diagram of a conventional POS system,

FIG. 35 is a configuration example diagram of a conventional POS system.

[Explanation of symbols]

1 Processing device 2 Mobile terminal 3 Kitchen terminal 4 Customer terminal 5 Kyosk terminal 6 Register terminal DH Data warehouse 10 Store server 11 Database server 20 Genre selection button 21 Food selection button 22 Order list selection button 23 Water selection button 24 Water selection button ( 25 Check button frame 26 Order button 30 Order button 30 Order button 31 Number display frame 32 Page button 33 Character button 34 List button 35 Order list button 36 Order passing bar 50 Access point 80 Analytical terminal 81 for each department 81 Content input terminal 82 Delivery management terminal

Claims (4)

[Claims] 1. A server that stores a plurality of application software, a data warehouse that is centralized by being shared by these application software, and a client that corresponds to each of the application software. The POS system, which sends an operation signal to the server, and the server reads predetermined image information from the data warehouse and outputs the image information to the client according to a processing procedure of the corresponding application software. 2. The POS system according to claim 1, wherein each of the application software is a program for processing a job of each business category. 3. The POS system according to claim 1, wherein each of the application software is a program for processing each business of a specific business category. 4. The POS system according to claim 3, wherein the specific business category is a restaurant.