JP2011210207A - Order entry system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To notify a customer of a required time until the tray service of each order at each table.SOLUTION: This order entry system 1 includes: order terminals 20A, 20B receiving inputs of order information where the table identification information of a table where an order is performed, the order identification information of the order, and the commodity identification information of a commodity of the order are associated, and transmitting them to a server device 10 and table terminals 30A, 30B; the server device 10 acquiring a standard cooking time corresponding to the commodity identification information of the order information received from the order terminal 20A, 20B, calculating the required time of each order identification information by the use of the acquired standard cooking time, and transmitting it to the table terminal; and the table terminals 30A, 30B each displaying the required time of each order identification information and the order information received from the order terminal 20A, 20B.

Description

  The present invention relates to an order entry system.

  2. Description of the Related Art Conventionally, an order entry system for notifying a kitchen of order information of a dish (product) ordered by a customer at a restaurant such as a restaurant is known. The order entry system includes an order terminal, a server device, and a kitchen terminal. First, the customer service representative has an order terminal, goes to the customer's table, and operates the order terminal to input order information corresponding to the customer's order. The order terminal wirelessly transmits the order information of the input order to the server device. Then, the server device receives and registers the order information, and displays the order information on the kitchen terminal. The person in charge of cooking can cook by checking the order information on the display screen of the kitchen terminal.

  However, in the above-mentioned order entry system, since the customer does not know the waiting time until the product is arranged after ordering the product, the customer and the customer service staff are bothered by checking and prompting the customer service staff. There was a risk of feeling bad. For this reason, an order entry system is known in which a table terminal is installed in each table of a customer and the cooking progress status of the menu ordered by the customer is displayed (for example, see Patent Document 1). The customer can confirm what percentage of the cooking progress of the ordered menu is.

JP 2004-13787 A

  However, in the conventional order entry system, the customer is not sure how long it takes to arrange each order in the same table. For this reason, when the customer wants to know the time required to order each order, the customer needs to confirm and prompt the customer service representative.

  An object of the present invention is to notify a customer of the time required for arrangement for each order for each table.

In order to solve the above-mentioned problem, the invention described in claim 1
An order entry system in which an order terminal possessed by a customer service representative, a table terminal installed on a table, and a server device that manages order information are connected by communication,
The order terminal is
An operation unit that receives input of the table identification information of the table in which the order is placed and the product identification information of the product of the order;
A first transmitter that transmits the input table identification information and product identification information to the server device and the table terminal as order information in association with the order identification information of the order;
The server device
A storage unit for storing a product table having a standard cooking time corresponding to the product identification information;
The order information is received from the order terminal, the product table stored in the storage unit is referred to, the standard cooking time corresponding to the product identification information of the received order information is acquired, and the acquired standard cooking time is obtained. A calculation unit that calculates a required time for each order identification information,
A second transmission unit for transmitting the calculated required time together with the order identification information to a table terminal corresponding to the table identification information,
The table terminal is
A first display unit;
A receiving unit for receiving order information from the order terminal and receiving a required time and order identification information from the server device;
A control unit that displays the received order information and a required time for each order identification information on the first display unit.

The invention according to claim 2 is the order entry system according to claim 1,
The server device
A first timekeeping unit for timing and outputting current date and time information;
The storage unit stores a required time calculation table having a required time coefficient corresponding to a day of the week and a time zone,
The calculation unit receives order information from the order terminal, acquires current date and time information from the first time measuring unit, refers to a product table and a required time calculation table stored in the storage unit, and receives the reception The required time for each order identification information is calculated by multiplying the standard cooking time corresponding to the product identification information of the ordered information and the required time coefficient corresponding to the acquired current date and time information.

  According to a third aspect of the present invention, in the order entry system according to the first or second aspect, the control unit displays a list of time required for each piece of order identification information on the first display unit.

The invention according to claim 4 is the order entry system according to any one of claims 1 to 3,
A kitchen terminal that accepts input of order status information and transmits it together with the order identification information to the table terminal;
The operation unit accepts input of distributed information after distribution of the ordered product,
The first transmission unit transmits the arranged information input by the operation unit together with the order identification information to the table terminal,
The receiving unit receives the status information from the kitchen terminal together with the order identification information, receives the arranged information from the order terminal together with the order identification information,
The control unit displays the received state information and serving information on the first display unit for each received order identification information.

The invention according to claim 5 is the order entry system according to claim 4,
The kitchen terminal transmits table identification information, order identification information, and status information to the server device,
The first transmission unit transmits table identification information, order identification information, and arranged information to the server device,
The storage unit stores an order table in which table identification information, order identification information, required time, order status, and serving status are associated with each other;
The server device
Table identification information, order identification information and status information are received from the kitchen terminal, table identification information, order identification information and allocated information are received from the order terminal, the received status information and allocated information, and the calculation A registration unit that registers the required time calculated by the unit in association with the table identification information and the order identification information in the order table.

The invention according to claim 6 is the order entry system according to claim 4 or 5,
The table terminal is
A second timekeeping unit for keeping current time information;
The current time information is acquired from the second time measuring unit, the time elapse for each order identification information is managed and displayed on the first display unit, and the required time corresponding to the order identification information has elapsed. If the product of the order is not distributed, the server device and the order terminal are provided with a prompting unit that transmits the prompting information together with the table identification information and the order identification information,
The server device
Receiving prompt information, table identification information and order identification information from the table terminal, comprising a notification control unit for notifying the kitchen terminal of the prompt of the product corresponding to the received table identification information and order identification information,
The order terminal is
A notification unit is provided for receiving prompt information, table identification information, and order identification information from the table terminal, and notifying a product prompt corresponding to the received table identification information and order identification information.

The invention according to claim 7 is the order entry system according to any one of claims 1 to 6,
The order terminal is
A second display unit;
The first transmission unit transmits the order information to the table terminal and the server device after displaying the order information on the second display unit.

  According to the present invention, it is possible to notify a customer of the time required for serving for each order for each table.

It is a block diagram which shows the structure of the order entry system of embodiment which concerns on this invention. It is a block diagram which shows the function structure of a server apparatus. It is a block diagram which shows the function structure of an order terminal. It is a block diagram which shows the function structure of a table terminal. It is a block diagram which shows the function structure of a kitchen terminal. It is a figure which shows the structure of the goods menu table memorize | stored in a server apparatus. It is a figure which shows the structure of the display table memorize | stored in a table terminal. It is a figure which shows the structure of the required time calculation table memorize | stored in a server apparatus. It is a figure which shows the structure of the order table memorize | stored in a server apparatus. It is a flowchart which shows the order input process performed with an order terminal. It is a flowchart which shows the order display process performed with a table terminal. It is a flowchart which shows the required time calculation process performed with a server apparatus. It is a flowchart which shows the timer display process performed with a table terminal. It is a flowchart which shows the state input process performed with a kitchen terminal. It is a flowchart which shows the arranged input process performed with an order terminal. It is a flowchart which shows the 1st reminder reception process performed with a server apparatus. It is a flowchart which shows the 2nd reminder reception process performed with an order terminal.

  Embodiments according to the present invention will be described below in detail with reference to the accompanying drawings. The present invention is not limited to the illustrated example.

  The apparatus configuration of the present embodiment will be described with reference to FIGS. First, the overall configuration of the order entry system 1 according to the present embodiment will be described with reference to FIG. FIG. 1 shows the configuration of the order entry system 1 of the present embodiment.

  The order entry system 1 is installed in a restaurant such as a restaurant, and a customer service representative such as a waiter as a store clerk inputs the order information of the product name and quantity of the product (dish) ordered by the customer. Is a system that notifies the kitchen. As shown in FIG. 1, the order entry system 1 includes a server device 10, order terminals 20 </ b> A and 20 </ b> B, table terminals 30 </ b> A and 30 </ b> B, table printers 40 </ b> A and 40 </ b> B, a kitchen terminal 50, and a kitchen printer 60. And a point 70. Server device 10, table terminals 30 </ b> A and 30 </ b> B, kitchen terminal 50, kitchen printer 60, and access point 70 are connected to communication network N.

The server device 10 is an information management device in the order entry system 1. Each of the order terminals 20A and 20B is a portable terminal owned and used by a customer service representative at a store. The table terminals 30A and 30B are terminal devices that are installed on different tables for customers and used by customers. The table printers 40A and 40B are printers installed on different tables for customers, respectively. It is assumed that the table terminal 30A and the table printer 40A are installed on one predetermined table. It is assumed that the table terminal 30B and the table printer 40B are installed on a different table from the table terminal 30A.
In the present embodiment, the table terminals 30A and 30B are terminal devices installed on the table. However, the present invention is not limited to this, and the table terminals 30A and 30B are temporarily rented to customers as wireless portable terminal devices, and the table You may comprise so that terminal 30A, 30B and the server apparatus 10 may be connected via a wireless communication network.

  The access point 70 relays communication between the order terminals 20A and 20B and devices connected to the communication network N by wire. The communication network N is a wired LAN (Local Area Network) in the store. The communication network N is connected to a wireless LAN between the access point 70 and the order terminals 20A and 20B. The communication network N may be connected to an in-store device such as an ECR (Electronic Cash Register), a POS (Point Of Sale) system device, or an external communication network such as the Internet.

  The table printers 40A and 40B are thermal printers or the like, and are printers that print slips for customers on the table. The kitchen printer 60 is configured by a thermal printer or the like, and is a printer that prints order information for a person in charge of cooking as a store clerk.

  The number of order terminals is not limited to two as shown in FIG. Further, the number of table terminals and table printers (number of tables) is not limited to two as shown in FIG.

  Next, the functional configuration of each device of the order entry system 1 will be described with reference to FIGS. FIG. 2 shows a functional configuration of the server device 10. FIG. 3 shows a functional configuration of the order terminal 20A. FIG. 4 shows a functional configuration of the table terminal 30A. FIG. 5 shows a functional configuration of the kitchen terminal 50.

  With reference to FIG. 2, an internal functional configuration of the server apparatus 10 will be described. As illustrated in FIG. 2, the server device 10 includes a calculation unit, a second transmission unit, a registration unit, a CPU (Central Processing Unit) 11 as a notification control unit, an operation unit 12, and a RAM (Random Access Memory) 13. And a display unit 14, a storage unit 15, a communication unit 16 as a second transmission unit, and a clock unit 17 as a first clock unit. Each part of the server device 10 is connected via a bus 18.

  The CPU 11 controls each unit of the server device 10. The CPU 11 reads the program from the storage unit 15 and develops it in the RAM 13, and executes various processes in cooperation with the program developed in the RAM 13.

  Specifically, the CPU 11 stores the order information received from the order terminals 20 </ b> A and 20 </ b> B in the order table 110 in accordance with the required time calculation program 151, and uses the required time calculation table 100 to calculate the required time to distribute each product. Is calculated and stored in the order table 110 and transmitted to the table terminals 30A and 30B.

  Further, according to the first prompting reception program 152, the CPU 11 receives prompting information or the like indicating the prompting of the ordered product from the table terminals 30A and 30B, and causes the kitchen terminal 50 to display the promptness of the corresponding order.

  The operation unit 12 includes a keyboard on which various keys such as a character input key and a cursor key are arranged, receives operation inputs from the various keys, and outputs operation signals to the CPU 11. The operation unit 12 may include a pointing device such as a mouse, and may output a position signal input by the operation to the CPU 11.

  The RAM 13 is a volatile semiconductor memory and has a work area for storing various data and various programs.

  The display unit 14 is configured by an LCD (Liquid Crystal Display) or the like, and performs various displays according to display information input from the CPU 11.

  The storage unit 15 is configured by an HDD (Hard Disk Drive) or the like, and stores various data and various programs in a readable and writable manner. The storage unit 15 stores a required time calculation program 151 and a first reminder reception program 152, and stores a product menu table 80, a required time calculation table 100, and an order table 110, which will be described later.

  The communication unit 16 is composed of a network card or the like, and communicates with devices on the communication network N.

  The timer unit 17 includes a timer circuit, and outputs the current date and time information measured by the timer circuit to the CPU 11.

  With reference to FIG. 3, the internal functional configuration of the order terminal 20A will be described. The configuration of the order terminal 20B is the same as the configuration of the order terminal 20A. As shown in FIG. 3, the order terminal 20A includes a first transmission unit, a CPU 21 as a notification unit, an operation unit 22, a RAM 23, a display unit 24 as a second display unit, and a ROM (Read Only Memory). ) 25, a communication unit 26 as a first transmission unit, a flash memory 27, and a power supply unit 28. Each part of the order terminal 20 </ b> A is connected via a bus 29.

  The CPU 21 and the RAM 23 have the same configuration as the CPU 11 and the RAM 13 of the server device 10 in order, and different parts will be mainly described.

  The CPU 21 executes various processes in cooperation with a program read from the ROM 25 and developed in the RAM 23. Specifically, according to the order input program 251, the CPU 21 accepts input of order information from the customer service representative in a correctable manner when accepting an order from the customer, and the order information is received by the table terminals 30A and 30B and the server device 10. Send.

  The CPU 21 distributes the product to the customer in accordance with the distributed input program 252 and then receives the distributed input from the customer service representative. The state information is sent to the table terminals 30A and 30B and the server device 10 together with the order number. Send.

  Further, the CPU 21 receives prompting information from the table terminals 30A and 30B according to the second prompting reception program 253, and displays on the display unit 24 an immediate confirmation of the corresponding table number and order number.

  The operation unit 22 has a key group such as a product selection input key, and outputs an operation signal corresponding to the input of each key group to the CPU 21. The key group of the operation unit 22 includes an order confirmation key for inputting the confirmation of the order and a distributed key for inputting the distribution of the product. Note that the operation unit 22 may include a touch panel corresponding to the display unit 24.

  The display unit 24 includes an LCD, an organic EL (Electro Luminescence) display, and the like, and performs various displays according to display information input from the CPU 21.

  The ROM 25 is a read-only semiconductor memory in which various data and various programs are stored. The ROM 25 stores an order input program 251, a distributed input program 252, and a second reminder reception program 253.

  The communication unit 26 includes a communication antenna, a signal processing unit, a modulation unit, a demodulation unit, and the like, and is a wireless communication unit that performs wireless communication with the access point 70. The communication unit 26 processes the signal of the transmission information by the signal processing unit, modulates the signal by the modulation unit, and wirelessly transmits the transmission information to the access point 70 as a radio wave from the communication antenna. In addition, the communication unit 16 receives radio waves transmitted from the access point 70 through the communication antenna, demodulates the signals by the demodulation unit, and performs signal processing on the signals by the signal processing unit to obtain reception information. The order terminal 20 </ b> A communicates with devices on the communication network N via the access point 70 by the communication unit 26.

  The flash memory 27 is a nonvolatile semiconductor memory that can read and write various data. The flash memory 27 stores a product menu table 80 described later.

  The power supply unit 28 is composed of a secondary battery or the like, and supplies power to each unit of the order terminal 20A.

  With reference to FIG. 4, an internal functional configuration of the table terminal 30A will be described. The configuration of the table terminal 30B is the same as the configuration of the table terminal 30A. As illustrated in FIG. 4, the table terminal 30 </ b> A includes a CPU 31 as a reception unit, a control unit, and a reminder, an operation unit 32, a RAM 33, a display unit 34 as a first display unit, a ROM 35, and a reception unit. As a communication unit 36, a flash memory 37, a timing unit 38 as a second timing unit, an I / F (interface) unit 39, and an audio output unit 39a. Each part of the table terminal 30A is connected via a bus 39b.

  The CPU 31, RAM 33, display unit 34, communication unit 36, timing unit 38, ROM 35, and flash memory 37 are in order of the CPU 11, the RAM 13, the display unit 14, the communication unit 16, the timing unit 17, and the ROM 25 of the order terminal 20A of the server device 10. The configuration is the same as that of the flash memory 27, and different parts will be mainly described.

  The CPU 31 executes various processes in cooperation with a program read from the ROM 35 and developed on the RAM 33. Specifically, according to the order display program 351, the CPU 31 receives order information, required time, status information, and serving information from the order terminals 20A and 20B, the server device 10, and the kitchen terminal 50, and stores them in the display table 90. Are displayed on the display unit 34.

  Further, the CPU 31 counts a subtraction timer for the required time until the ordered product is distributed according to the timer display program 352, and if the distribution is not completed before the subtraction timer reaches 0, the CPU 31 stores the prompting information. It transmits to order terminals 20A and 20B.

The operation unit 32 is a touch panel provided on the screen of the display unit 34, and outputs operation information input by touching the touch panel to the CPU 31. The operation unit 32 may include a key operation unit.
The display unit 34 includes an LCD, an organic EL display, and the like, and performs various displays according to display information input from the CPU 31.

  The ROM 35 stores an order display program 351 and a timer display program 352. The flash memory 37 stores a product menu table 80 and a display table 90 which will be described later.

  The I / F unit 39 is a connection unit that connects to the table printer 40A via a cable.

  The audio output unit 39a includes an audio signal generation unit, an amplifier, and a speaker. In the audio output unit 39a, an audio signal of a synthesized voice is generated by the audio signal generation unit in accordance with an instruction from the CPU 31, the audio signal is amplified by an amplifier, and the amplified audio signal is output as sound from the speaker. The voice output unit 39a outputs voices of messages such as various guides to the customer.

  With reference to FIG. 5, an internal functional configuration of the kitchen terminal 50 will be described. As shown in FIG. 5, the kitchen terminal 50 includes a CPU 51, an operation unit 52, a RAM 53, a display unit 54, a ROM 55, a communication unit 56, and a flash memory 57. Each part of the kitchen terminal 50 is connected via a bus 58.

  The CPU 51, the operation unit 52, the RAM 53, the display unit 54, the ROM 55, the communication unit 56, and the flash memory 57 are in order of the CPU 31, the operation unit 32, the RAM 33, the display unit 34, the ROM 35, the communication unit 36, and the flash memory 37 of the table terminal 30A. The configuration is the same as that of FIG.

  The CPU 51 executes various processes in cooperation with a program read from the ROM 55 and expanded in the RAM 53. Specifically, the CPU 51 refers to the order table 110 of the server device 10 according to the state input program 551 and displays it on the display unit 54, and accepts input of order state information according to cooking progress from the person in charge of cooking. The status information is transmitted to the table terminals 30A and 30B and the server device 10 together with the order number.

  The ROM 55 stores a state input program 551.

  Next, information stored in each device of the order entry system 1 will be described with reference to FIGS. FIG. 6 shows the configuration of the product menu table 80 stored in the server device 10. FIG. 7 shows the configuration of the display table 90 stored in the table terminals 30A and 30B. FIG. 8 shows the configuration of the required time calculation table 100 stored in the server device 10. FIG. 9 shows the configuration of the order table 110 stored in the server device 10.

  The storage unit 15 of the server device 10 stores a preset product menu table 80 related to products that can be provided as a menu. As shown in FIG. 6, the product menu table 80 includes items of a product code 81, a product classification 82, a product name 83, a unit price 84, and a standard cooking time 85.

  The product code 81 is identification information of a menu product. The product classification 82 is classification information of the type in the product menu of the product code 81. The product name 83 is the name of the product with the product code 81. The unit price 84 is the unit price of the product with the product code 81. The standard cooking time 85 is the cooking time of the product with the product code 81, and an average visitor rate and a clerk operation rate described later are standard cooking times. Although the unit of the standard cooking time 85 is [minute], it is not limited to this.

  The product menu table 80 is also stored in the flash memory 27 of the order terminals 20A and 20B and the flash memory 37 of the table terminals 30A and 30B.

  The flash memory 37 of the table terminal 30 </ b> A stores a display table 90 that is a table of information displayed on the display unit 14. The table terminal 30 </ b> B is similarly stored in the flash memory 37. As shown in FIG. 7, the display table 90 includes an order number 91, a product name 92, a unit price 93, a quantity 94, a total 95, a state 96, a serving 97, a required time 98, and a total 99. And have items.

  The order number 91 is identification information indicating the order of orders in the table where the table terminal 30A is installed. The product name 92 is the product name of the product ordered in the order of the order number 91. The unit price 93 is the unit price of the product with the product name 92. The quantity 94 is the number of orders for the product with the product name 92. The total 95 is a subtotal (unit price 93 × quantity 94) of the product with the product name 92.

  The state 96 is information indicating the state of the product with the product name 92 of the order with the order number 91. The state 96 includes ordered, cooking, waiting for serving, and prompting. The distribution 97 is information indicating whether or not the product with the product name 92 has been distributed. As the catering 97, there are unaltered (allocated) and already arranged. The required time 98 is a required time from the order of the product with the product name 92 to the serving. The required time 98 is information calculated by the server device 10. Although the unit of the required time 98 is [minute], it is not limited to this. The total 99 is the total value of all rows (records) of the quantity 94 and the total 95.

  The storage unit 15 of the server device 10 stores a required time calculation table 100 that stores information used for calculating the required time until product distribution. As illustrated in FIG. 8, the required time calculation table 100 includes items of a day of the week 101, a time zone 102, an average visitor rate 103, a clerk operating rate 104, and a required time factor 105.

  The day of the week 101 is a day of the week, and a plurality of days of the week may be collected. The time zone 102 is a time zone in the business hours of one day. The average visitor rate 103 is a ratio [%] of the number of customers in the store corresponding to the day of the week 101 and the time zone 102. The average visitor rate 103 is a value of the percentage [%] of the number of visitors when the number of visitors is 100 [%] in the peak time zone 102 in one day. The clerk operation rate 104 is the operation rate [%] of the store clerk corresponding to the day of the week 101 and the time zone 102. The salesclerk operating rate 104 is the operating rate [%] of the salesclerk when the time zone 102 in which the number of salesclerks in the day is the peak is 100 [%]. The required time coefficient 105 is a coefficient for calculating the required time corresponding to the day of the week 101 and the time zone 102. When the average visitor rate 103 is large or when the clerk operation rate 104 is small, the required time coefficient 105 also becomes large.

  The storage unit 15 of the server device 10 stores an order table 110 indicating the contents of orders from customers. As shown in FIG. 9, the order table 110 includes a table number 111, an order number 112, a product name 113, a standard cooking time 114, a required time factor 115, a state 117, a serving 118, and a quantity 119. , Have items.

  The table number 111 is identification information of the table where the table terminal is installed. The order number 112 is identification information of an order in the table of the table number 111. The product name 113 is the product name of the product in the order of the order number 112. The standard cooking time 114 is the cooking time of the product of the product name 113 when the average visitor rate and the clerk operation rate are standard. Although the unit of the standard cooking time 114 is [minute], it is not limited to this. The required time coefficient 115 is a required time coefficient corresponding to the day of the week of the order of the order number 112 and the time zone. The required time 116 is a time required for the actual distribution of the product in the order of the order number 112. The unit of the required time 116 is [minute], but is not limited to this. The state 117 is information indicating the state of the order with the order number 112. The distribution 118 is information indicating the distribution state of the product with the product name 113 having the order number 112. The quantity 119 is the ordered quantity of the product with the product name 113 having the order number 112.

  Next, the operation of the order entry system 1 will be described with reference to FIGS. FIG. 10 shows an order input process executed by the order terminals 20A and 20B. FIG. 11 shows order display processing executed by the table terminals 30A and 30B. FIG. 12 shows a required time calculation process executed by the server device 10. FIG. 13 shows a timer display process executed by the table terminals 30A and 30B. FIG. 14 shows a state input process executed in the kitchen terminal 50. FIG. 15 shows the arranged input processing executed in the order terminals 20A and 20B. FIG. 16 shows a first reminding reception process executed by the server device 10. FIG. 17 shows the second reminder reception process executed by the order terminals 20A and 20B.

  With reference to FIG. 10, the order input process executed in the order terminals 20A and 20B will be described. The order input process is a process of accepting input of order information from the customer service representative when the customer service representative goes to the customer table and hears the order. Here, in order to simplify the description, an order input process in which the order terminal 20A inputs the customer order information of the table on which the table terminal 30A is installed will be described. However, the same applies to the order terminal 20B and the table terminal 30B.

  In the order terminal 20A, the CPU 21 is triggered by the input of the execution instruction of the order input process from the customer service representative via the operation unit 22 as a trigger, and the CPU 21 reads the order input program 251 that is read from the ROM 25 and appropriately expanded in the RAM 23. Order input processing is executed in cooperation with.

  First, the CPU 21 receives an input of the table number of the table to be ordered from the customer service representative via the operation unit 22 (step S11). Then, the CPU 21 receives an input of the order type (new order or additional order) from the customer service representative via the operation unit 22, and receives the order type via the communication unit 26, the access point 70, and the communication network N. Is transmitted to the table terminals 30A and 30B together with the table number input in step S11 (step S12).

  Here, the customer service representative asks the customer about the name of the product to be ordered and its quantity. Then, the CPU 21 receives an input of the product name of the ordered product from the customer service representative via the operation unit 22 (step S13). Then, the CPU 21 refers to the product menu table 80 stored in the flash memory 27 and inputs the product code 81 corresponding to the product name 83 input in step S13 and the new order number in ascending order in step S11. The table number is transmitted to the table terminals 30A and 30B through the communication unit 26, the access point 70, and the communication network N (step S14).

  And CPU21 receives the input of the quantity of the order of the brand name input by step S13 from the customer service person in charge via the operation part 22 (step S15). Then, the CPU 21 transmits the quantity input in step S15 together with the table number input in step S11 to the table terminals 30A and 30B via the communication unit 26, the access point 70, and the communication network N (step S16). ).

  Here, the customer service representative asks the customer whether or not to end the order. Then, the CPU 21 receives an input as to whether or not to end the order from the customer service representative via the operation unit 22, and determines whether or not to end the order according to the input (step S17). If the order is not terminated (step S17; NO), the process proceeds to step S13. When the order is to be ended (step S17; YES), the CPU 21 refers to the product menu table 80 stored in the flash memory 27, and the order contents including the ordered product name and its quantity input in steps S13 and S15. Order information is generated and displayed on the display unit 24 (step S18). The order information displayed in step S18 is, for example, the order number, the product name 83 of the ordered product, the quantity, the unit price 84, the standard cooking time 85, the total amount, and the total quantity.

  Here, the customer service representative asks the customer whether or not to correct the order and the product name in the case of correction. Then, the CPU 21 receives an input as to whether or not to correct the order from the customer service representative via the operation unit 22, and determines whether or not to correct the order according to the input (step S19). If the order is to be corrected (step S19; YES), the CPU 21 deletes the order information (product name, quantity, order number) of the corrected portion from the order information created in step S18 (step S20). Then, the CPU 21 transmits correction information indicating the order information corrected in step S20 to the table terminals 30A and 30B via the communication unit 26, the access point 70, and the communication network N together with the table number input in step S11. (Step S21), the process proceeds to Step S17.

  When the order is not corrected (step S19; NO), the CPU 21 receives an input of pressing the order confirmation key from the customer service representative via the operation unit 22 (step S22). And CPU21 transmits order information to the server apparatus 10 with the table number input by step S11 via the communication part 26, the access point 70, and the communication network N (step S23). The order information transmitted in step S23 is information including the order number, the product name of the ordered product, and the quantity among the display information generated in step S18. Step S23 corresponds to steps S51 and S52 of the required time calculation process described later.

  Then, the CPU 21 transmits the ordered status information and the unallocated serving information together with the order number and the table number, the server device 10 and the table terminal 30A, via the communication unit 26, the access point 70, and the communication network N. 30B (step S24), and the order input process is terminated.

  Corresponding to step S24, the CPU 11 of the server apparatus 10 receives the table number, the order number, the status information, and the serving information via the communication network N and the communication unit 16. Then, the CPU 11 stores the received table number, order number, status information, and layout information in the status 117 and the layout 118 corresponding to the table number 111 and the order number 112 of the order table 110 stored in the storage unit 15. .

  Next, with reference to FIG. 11, the order display process executed by the table terminals 30A and 30B will be described. The order display process is a process of displaying order information corresponding to the order of the table on which the table terminal 30A is installed. Here, for simplicity of explanation, the processing of the table terminal 30A will be described, but the same applies to the table terminal 30B.

  At the table terminal 30 </ b> A, for example, triggered by reception of a power-on input from the customer service representative via the operation unit 32, the CPU 31 reads the order display program 351 read from the ROM 35 and appropriately expanded in the RAM 33. The order display process is executed in cooperation.

  First, the CPU 31 corresponds to step S12, S14, S16, S21, S24 of the order input process, step S61 of the required time calculation process, step S87 of the state input process, or step S94 of the arranged input process (access). Point 70) Waits for reception of various data from the order terminals 20A and 20B, the server device 10 or the kitchen terminal 50 via the communication network N and the communication unit 36 (step S31). And CPU31 discriminate | determines whether the table number of the table in which the own machine (table terminal 30A) is installed is received from order terminal 20A, 20B, the server apparatus 10, or the kitchen terminal 50 (step S32). When the table number corresponding to the own device has not been received (step S32; NO), the process proceeds to step S31.

  When the table number corresponding to the own device is received (step S32; YES), the CPU 31 (the access point 70), the order terminal 20A, 20B, the server device 10 or the kitchen terminal via the communication network N and the communication unit 36. Various data are received from 50 (step S33). Then, the CPU 31 determines the type of data received in step S33 (step S34).

  Corresponding to step S12 of the order input process, when the received data type is a new order type (step S34; new), the CPU 31 reads all the rows of the display table 90 stored in the flash memory 37. Clear (step S35). And CPU31 produces | generates a new order screen according to the display table 90 memorize | stored in the flash memory 37, and displays it on the display part 34 (step S36), and transfers to step S31. The new order screen is, for example, each item of order number, product name, number of orders, total (unit price), (order) status, serving (status), required time, total number (order number and unit price) This is an order screen with blank data.

  Corresponding to step S12 of the order input process, when the received data type is an additional order type (step S34; addition), the CPU 31 determines that the display table 90 stored in the flash memory 37 An additional order screen is generated and displayed on the display unit 34 (step S37), and the process proceeds to step S31. The additional order screen includes, for example, each item of order number, product name, number of orders, total (unit price), (order) status, serving (status), required time, total number (order number and unit price) Among these, the order data is displayed, and the data to be added is blank in the order screen.

  Corresponding to step S21 of the order input process, when the type of received data is correction information (step S34; correction), the CPU 31 displays a display table stored in the flash memory 37 based on the received correction information. The line of order number 90 to be corrected is deleted (step S38), and the process proceeds to step S31. The deletion of the line in the display table 90 in step S38 is reflected in the order screen being displayed on the display unit 34.

  Corresponding to step S14 of the order input process, when the received data type is a product code and an order number (step S34; product code), the CPU 31 refers to the product menu table 80 stored in the flash memory 37. Then, the product name 83 is searched with the received product code 81 (step S39). Then, the CPU 31 stores the product name searched in step S39 in the product name 92 of the display table 90, stores the received order number in the order number 91, and orders the order number 91 and product name 92 on the display unit 34. It is displayed on the screen (step S40). Then, the CPU 31 refers to the product menu table 80 stored in the flash memory 37, stores the unit price 84 corresponding to the product name 92 displayed immediately before in the unit price 93 of the display table 90, and displays the unit price 93 on the display unit. 34 is displayed on the order screen (step S41), and the process proceeds to step S31.

  In response to step S16 of the order input process, when the type of received data is a quantity (step S34; quantity), the CPU 31 displays the received quantity corresponding to the product name 92 displayed immediately before as the quantity in the display table 90. 94, and the quantity 94 is displayed on the order screen of the display unit 34 (step S42). Then, the CPU 31 calculates the received quantity 94 × the displayed unit price 93 as a total value, stores it in the total 95 of the display table 90, and displays the total 95 on the order screen of the display unit 34 (step S43). ), The process proceeds to step S31. In step S43, the CPU 31 calculates the total value of the quantity 94 and the total value of the total 95, stores them in the total total 99 of the display table 90, and displays the total total 99 on the order screen of the display unit 34. To do.

  Corresponding to step S61 of the required time calculation process, when the received data type is required time and order information (step S34; required time), the CPU 31 displays the received required time corresponding to the received order number. The required time 98 corresponding to the order number 91 in the table 90 is stored, and the required time 98 is displayed on the order screen of the display unit 34 (step S44). Then, the CPU 31 sets a subtraction timer for the time required for the timer display process corresponding to the received order number (step S45), and proceeds to step S31.

  Corresponding to step S24 of the order input process or step S87 of the state input process, when the received data type is order status information and order information (step S34; status), the CPU 31 is displaying the display unit 34. The cursor is placed on the line of the received order number on the order screen (step S46). Then, the CPU 31 stores the received state information corresponding to the received order number in the state 96 corresponding to the order number 91 of the display table 90, and displays the state 96 on the cursor line in the order screen of the display unit 34. (Step S47), the process proceeds to Step S31.

  Corresponding to step S24 of the order input process or step S94 of the allocated input process, when the received data type is the distribution information and order information of the product (step S34; distribution), the CPU 31 displays the order screen being displayed. The cursor is moved to the line of the received order number (step S48). Then, the CPU 31 stores the received layout information corresponding to the received order number in the layout 97 corresponding to the order number 91 of the display table 90, and displays the layout 97 on the cursor line in the order screen of the display unit 34. (Step S49), the process proceeds to Step S31.

  Next, the required time calculation process executed by the server device 10 will be described with reference to FIG. The required time calculation process is a process for calculating a required time until the product distribution of the ordered order. Here, in order to simplify the description, the processing of the server device 10 when the order terminal 20A places an order on the table of the table terminal 30A will be described. However, the order terminal 20B and the table terminal 30B are used for ordering. The same applies to the case where the operation is performed.

  In the server device 10, for example, in response to step S <b> 24 of the order input process, triggered by the reception of the table number and order information from the order terminal 20 </ b> A via the access point 70, the communication network N, and the communication unit 16. The CPU 11 executes the required time calculation process in cooperation with the required time calculation program 151 that is read from the storage unit 15 and appropriately expanded in the RAM 13.

  First, the CPU 11 receives a table number and order information via the access point 70, the communication network N, and the communication unit 16 (step S51). Then, the CPU 11 refers to the product menu table 80 stored in the storage unit 15, and receives the table number received in step S51, the order number of the order information, the product name 83 corresponding to the product code 81 of the order information, and the order information. Are stored in the table number 111, the order number 112, the product name 113, and the quantity 119 of the order table 110 stored in the storage unit 15 (step S52).

  Then, the CPU 11 selects one unselected product code received in step S51, and searches the line corresponding to the product code 81 in the product menu table 80 with the currently selected product code (step S53). And CPU11 extracts the standard cooking time 85 of the line searched by step S53 (step S54). Then, the CPU 11 stores the standard cooking time 85 extracted in step S54 in the standard cooking time 114 of the order table 110 (step S55).

  Then, the CPU 11 acquires information on the current day of the week and time from the time measuring unit 17 and searches the day of the week 101 and the time zone 102 of the required time calculation table 100 stored in the storage unit 15 with the current day of the week and time. The required time coefficient 105 of the retrieved row is extracted (step S56). Then, the CPU 11 stores the required time coefficient 105 extracted in step S56 in the required time coefficient 115 of the order table 110 (step S57).

  Then, the CPU 11 calculates the standard cooking time 114 × the required time coefficient 115 of the order table 110 as the required time, and stores the calculated required time in the required time 116 of the order table 110 (step S58). Then, the CPU 11 determines whether or not there is no unselected order number in step S53 and the order information is finished (step S59). If the order information does not end (step S59; NO), the process proceeds to step S53.

  When the order information is completed (step S59; YES), the CPU 11 sets the destination table terminal of the calculated required time using the table number 111 received in step S51 (step S60). Then, the CPU 11 selects one order number 112 for which the required time has not been transmitted in the order table 110, and sets the required time 116 corresponding to the selected order number 112 together with the table number 111 and the order number 112, The data is transmitted to the table terminal set in step S60 via the communication network N (step S61). Then, the CPU 11 determines whether or not there is no unselected order number in step S60 and the order information ends (step S62).

  If the order information does not end (step S62; NO), the process proceeds to step S53. When the end of the order is completed (step S62; YES), the CPU 11 ends the required time calculation process.

  Next, with reference to FIG. 13, a timer display process executed by the table terminals 30A and 30B will be described. The timer display process is a process of displaying a timer for a required time and prompting the server device 10 and the order terminals 20A and 20B to distribute a product when the required time is exhausted. Here, in order to simplify the description, the process executed by the table terminal 30A will be described, but the same applies to the table terminal 30B. The timer display process is a process executed for each order (product).

  In the table terminal 30A, for example, triggered by the setting of the subtraction timer for the required time in step S45 of the order display process, the CPU 31 cooperates with the timer display program 352 read from the ROM 35 and appropriately expanded in the RAM 33. The timer display process is executed.

  First, the CPU 31 obtains the current date / time information from the timekeeping unit 38 at any time, and decrements the subtraction timer for the required time every minute by using this date / time information (step S71). And CPU31 displays the subtraction timer of required time on the display part 34 (step S72). Then, in response to step S49 of the order display process, the CPU 31 determines whether or not the arrangement 97 corresponding to the corresponding order number has been arranged (step S73). If it is already arranged (step S73; YES), the timer display process ends. When the arrangement has not been completed (step S73; NO), the CPU 31 determines whether or not the required time subtraction timer has become 0 (step S74). When the required time subtraction timer is not 0 (step S74; NO), the process proceeds to step S71.

  When the subtraction timer for the required time becomes 0 (step S74; YES), the CPU 31 sets the table (table terminal 30A) on which the CPU 31 is installed via the communication unit 36 and the communication network N (and the access point 70). , The order number of the order for which the subtraction timer for the required time is 0, and the prompting information indicating the prompt are transmitted to the server device 10 and the order terminals 20A and 20B (step S75). Then, the CPU 31 outputs a sound to the effect of the prompt by the sound output unit 39a (step S76). Then, the CPU 31 stores the prompting information in the state 96 of the display table 90, displays the state 96 on the order screen being displayed on the display unit 34 (step S77), and ends the timer display process.

  Next, with reference to FIG. 14, the state input process executed in the kitchen terminal 50 will be described. A state input process is a process which receives the input of the cooking status information of goods from a person in charge of cooking according to progress of cooking, and transmits it to a table terminal.

  In the kitchen terminal 50, for example, when the execution instruction input of the state input process is received from the person in charge of cooking via the operation unit 52, the CPU 51 is read from the ROM 55 and appropriately expanded in the RAM 53. A state input process is executed in cooperation with the input program 551.

  First, the CPU 51 inquires of the server apparatus 10 about the order table 110, receives the order table 110 from the server apparatus 10 through the communication network N and the communication unit 56, and refers to it (step S81). Then, the CPU 51 displays the information of the order table 110 received in step S81 on the display unit 54 (step S82). The screen displayed in step S82 shows a cursor key for moving the selected order number (product name), a cooking key for setting the product being cooked, and waiting for serving upon completion of cooking of the product. And a waiting key for setting.

  And CPU51 receives the touch input of the input key from the person in charge of cooking via the operation part 52, and discriminate | determines the kind of input key (step S83). If there is no input key (step S83; no), the process proceeds to step S81. When the input key is a cursor key (step S83; cursor key), the CPU 51 moves and displays the selected order number 112 of the displayed order table 110 on the display unit 54 in response to the pressing of the cursor key. (Step S84), the process proceeds to Step S81.

  When the input key is the cooking key (step S83; cooking key), the CPU 51 selects the order number 112 being selected in the order table 110 displayed on the display unit 54 in response to pressing of the cooking key. The state 117 is set during cooking (step S85). When the input key is a waiting for distribution key (step S83; waiting for distribution key), the CPU 51 selects the order number 112 being selected in the order table 110 displayed on the display unit 54 in response to the pressing of the waiting distribution key. The state 117 is set to wait for serving (step S86).

  Then, the CPU 51 displays the status 117 of the order table 110 being displayed on the display unit 54 together with the corresponding table number 111 and order number 112 through the communication unit 56 and the communication network N, and the table terminals 30A and 30B and the server device. 10 (step S87), and the state input process is terminated. Step S87 corresponds to steps S46 and S47 of the order display process. Further, the CPU 11 of the server device 10 updates the order table 110 stored in the storage unit 15 with the table number 111, the order number 112, and the state 117 received from the kitchen terminal 50 in response to step S87.

  Next, with reference to FIG. 15, the arranged input process executed in the order terminals 20A and 20B will be described. The distributed input process is a process of receiving a distributed distribution of the product from the customer service representative and transmitting it to the table terminal. Here, an example in which the order terminal 20A executes the arranged input process will be described, but the same applies to the order terminal 20B.

  In the order terminal 20A, for example, after the delivery of the product by the customer service representative, the CPU 21 receives from the ROM 25 the trigger that the input of the execution instruction of the distributed input process from the customer service representative is received via the operation unit 22. Arranged input processing is executed in cooperation with the arranged input program 252 read and appropriately expanded in the RAM 23.

  First, the CPU 21 receives an input of a table number arranged from the customer service representative via the operation unit 22 (step S91). And CPU21 receives the input of the order number of the goods arranged from the customer service representative via the operation part 22 (step S92). Then, the CPU 21 accepts an input of pressing a distributed key from the customer service representative via the operation unit 22 (step S93).

  Then, the CPU 21 transmits the distributed information via the communication unit 26, the access point 70, and the communication network N together with the table numbers 30A and 30B and the server together with the table number input in step S91 and the order number input in step S92. It transmits to the apparatus 10 (step S94). Step S94 corresponds to steps S48 and S49 of the order display process. Further, the CPU 11 of the server device 10 receives the table number, the order number, and the arranged information from the order terminal 20A via the communication network N and the communication unit 16, and stores the order table 110 stored in the storage unit 15. The received table number 111, order number 112, and serving 118 are updated.

  Then, the CPU 21 determines whether or not to end the serving according to the presence / absence of the end of the serving from the customer service representative via the operation unit 22 (step S95). When the arrangement is not finished (step S95; NO), the process proceeds to step S92. When the arrangement is finished (step S95; YES), the arranged input process is finished.

  Next, with reference to FIG. 16, the first reminding reception process executed by the server device 10 will be described. The first prompting reception process is a process of prompting the kitchen terminal 50 in response to prompting for cooking and serving of products from the table terminals 30A and 30B.

  In server device 10, for example, in response to step S75 of the timer display process, triggering that reception of the table number, order number, and reminder information from table terminal 30A or 30B is started via communication network N and communication unit 16 As described above, the CPU 11 executes the first reminder reception input process in cooperation with the first reminder reception program 152 read from the storage unit 15 and appropriately expanded in the RAM 13.

  First, the CPU 11 receives the table number, the order number, and the prompt information from the table terminal 30A or 30B via the communication network N and the communication unit 16 (step S101). Then, the CPU 11 transmits the table number, the order number, and the urgent display instruction information for cooking and serving to the kitchen terminal 50 via the communication unit 16 and the communication network N (step S102), and the first reminder receiving process Ends.

  Corresponding to step S102, when the CPU 51 of the kitchen terminal 50 receives the table number, the order number, and the urgent display instruction information from the server device 10, the table number 111 of the order table 110 being displayed on the display unit 54, the order The emergency of cooking and serving is set in the state 117 corresponding to the number 112 and displayed on the display unit 54. The person in charge of cooking can visually confirm the urgent cooking and serving displayed on the display unit 54 and can quickly cook the corresponding product.

  Next, with reference to FIG. 17, the second reminder reception process executed by the order terminals 20A and 20B will be described. The second reminder receiving process is a process for displaying a reminder in response to a prompt for cooking and serving of the product from the table terminals 30A and 30B. Here, an example in which the order terminal 20A executes the second reminder reception process will be described, but the same applies to the order terminal 20B.

  In order terminal 20A, for example, in response to step S75 of the timer display process, reception of the table number, order number, and reminder information from table terminal 30A or 30B is started via communication network N, access point 70, and communication unit 26. Using this as a trigger, the CPU 21 executes the second reminder receiving input process in cooperation with the second reminder receiving program 253 that is read from the ROM 25 and appropriately expanded in the RAM 23.

  First, the CPU 21 receives the table number, the order number, and the prompt information from the table terminal 30A or 30B via the communication network N, the access point 70, and the communication unit 26 (step S111). Then, the CPU 21 displays an urgent confirmation of the order of the received table number and order number on the display unit 24 (step S112), and the second reminder receiving process ends. The customer service representative possessing the order terminal 20A visually confirms the confirmation display, and after confirming the kitchen status, asks the customer of the corresponding table where the prompt has been made to wait for the current product cooking status and the situation. Tell the time verbally.

  When performing settlement after the customer's meal, the CPU 31 of the table terminal 30 </ b> A accepts input of a settlement instruction via the operation unit 32. When the checkout instruction is input, the CPU 31 detects the slip including the order number 91 of the display table 90 stored in the flash memory 37, the product name 92, the unit price 93, the quantity 94, the total 95, the table number of the table terminal 30A, and the like. Image data is created, and the image data is printed as a slip on the table printer 40A. The customer possesses the printed slip at a checkout location with a register such as ECR, and the customer service staff operates the register to checkout the goods on the slip. The settlement of these products is the same for the table terminal 30B.

  As described above, according to the present embodiment, the order terminals 20A and 20B accept the input of the table number of the table in which the order is placed and the product name of the product of the order, and the table number and the product code of the product name. Is transmitted to the server device 10 and the table terminals 30A and 30B as order information in association with the order number. The server device 10 stores a product menu table 80 having a standard cooking time 85 corresponding to the product code 81, receives order information from the order terminals 20A and 20B, refers to the product menu table 80, and receives the received order information. The standard cooking time 85 corresponding to the product code is acquired, the required time for each order number is calculated using the acquired standard cooking time 85, and transmitted to the table terminals 30A and 30B corresponding to the table number together with the order number. To do. The table terminals 30A and 30B receive the order information from the order terminals 20A and 20B, receive the required time and the order number from the server device 10, and display the received order information and the required time for each order number on the display unit 34. indicate. For this reason, it is possible to display the time required for serving for each order for each table and notify the customer, give the customer a sense of security, and suppress confirmation and prompting from the customer.

  Further, the server device 10 receives the order information from the order terminals 20A and 20B, acquires the current date and time information from the time measuring unit 17, refers to the product menu table 80 and the required time calculation table 100, and receives the received order information. Multiplying the standard cooking time 114 corresponding to the product code by the required time factor 115 corresponding to the average visitor rate and store occupancy rate of the current day of the week and time zone (visitor status and store clerk status), for each order number Calculate the required time. For this reason, according to the visitor situation corresponding to the present day of the week and the time zone and the store clerk operating situation, it is possible to accurately calculate the time required for the arrangement for each order for each table, and to notify the customer of the appropriate time required.

  In addition, the table terminals 30A and 30B display a list of the time required for serving for each order. For this reason, the customer can easily confirm the required time for each order.

  In addition, the order terminals 20A and 20B receive an input of distribution after the ordered product is distributed, and transmit the distribution information of the distributed or unallocated distribution together with the order number to the table terminals 30A and 30B. The kitchen terminal 50 transmits the order status information to the table terminals 30A and 30B together with the order number. The table terminals 30A and 30B receive the arranged information and the status information and display them on the display unit 34 together with the order number. For this reason, status information and serving information for each order can be displayed for each table and notified to the customer, and customer dissatisfaction can be suppressed. In addition, mistakes in the arrangement can be prevented.

  Further, the order terminals 20A and 20B transmit the serving information together with the order number to the server device 10. The kitchen terminal 50 transmits the order status information to the server apparatus 10 together with the order number. The server device 10 stores the received layout information and status information in the order table 110. For this reason, order arrangement information and status information can be appropriately managed.

  Further, the table terminals 30A and 30B acquire the current time information from the time measuring unit 38 for each order, manage the time passage for each order number, display it on the display unit 34, and the requirement corresponding to the order number. If the ordered product is not distributed even after a lapse of time, the prompt information of the ordered product is transmitted together with the table number and the order number to the server device 10 and the order terminals 20A and 20B. When the server device 10 receives the prompting information or the like, the server device 10 displays the prompting information corresponding to the table number and the order number on the kitchen terminal 50. When receiving the prompting information or the like, the order terminals 20A and 20B display the prompting information corresponding to the table number and the order number. For this reason, when the required time elapses, it is possible to automatically notify the person in charge of cooking and the customer service in charge of order cooking and serving, and the burden on the customer, the person in charge of cooking and the customer service representative can be reduced. Moreover, customer dissatisfaction can be suppressed.

  The order terminals 20A and 20B display the input order information on the display unit 24, and then transmit the order information to the table terminal and the server device. Therefore, after the customer service representative visually confirms the order information, accurate order information can be transmitted, the order information can be confirmed smoothly, and order mistakes can be prevented.

  The description in the above embodiment is an example of an order entry system according to the present invention, and the present invention is not limited to this.

  In the said embodiment, although the server apparatus 10 is the structure which calculates the required time until the allocation according to the goods of order, it is not limited to this. The server device 10 may be configured to calculate the required time according to the product and quantity for each order.

  In the above embodiment, the table terminals 30A and 30B are configured to transmit the prompting information to the server device 10 and the order terminals 20A and 20B when the required time subtraction timer becomes 0, but the present invention is not limited to this. It is not a thing. Table terminal 30A, 30B is good also as a structure which transmits the prompting information from which the degree of prompting differs according to the degree to which the subtraction timer of required time approaches 0 to the server apparatus 10 and order terminal 20A, 20B.

  In addition, it goes without saying that the detailed configuration and detailed operation of each component of the order entry system in the above embodiment can be appropriately changed without departing from the spirit of the present invention.

DESCRIPTION OF SYMBOLS 1 Order entry system 10 Server apparatus 20A, 20B Order terminal 30A, 30B Table terminal 50 Kitchen terminal 11, 21, 31, 51 CPU
12, 22, 32, 52 Operation unit 13, 23, 33, 53 RAM
14, 24, 34, 54 Display unit 15 Storage unit 25, 35, 55 ROM
16, 26, 36, 56 Communication unit 27, 37, 57 Flash memory 17, 38 Timing unit 28 Power supply unit 39 I / F unit 39a Audio output unit 18, 29, 39b, 58 Bus 40A, 40B Table printer 60 Kitchen printer 70 Access point N Communication network

Claims (7)

An order entry system in which an order terminal possessed by a customer service representative, a table terminal installed on a table, and a server device that manages order information are connected by communication,
The order terminal is
An operation unit that receives input of the table identification information of the table in which the order is placed and the product identification information of the product of the order;
A first transmitter that transmits the input table identification information and product identification information to the server device and the table terminal as order information in association with the order identification information of the order;
The server device
A storage unit for storing a product table having a standard cooking time corresponding to the product identification information;
The order information is received from the order terminal, the product table stored in the storage unit is referred to, the standard cooking time corresponding to the product identification information of the received order information is acquired, and the acquired standard cooking time is obtained. A calculation unit that calculates a required time for each order identification information,
A second transmission unit for transmitting the calculated required time together with the order identification information to a table terminal corresponding to the table identification information,
The table terminal is
A first display unit;
A receiving unit for receiving order information from the order terminal and receiving a required time and order identification information from the server device;
An order entry system comprising: a control unit that displays the received order information and a required time for each order identification information on the first display unit. The server device
A first timekeeping unit for timing and outputting current date and time information;
The storage unit stores a required time calculation table having a required time coefficient corresponding to a visitor status and a store clerk operating status for each day of the week and time zone,
The calculation unit receives order information from the order terminal, acquires current date and time information from the first time measuring unit, refers to a product table and a required time calculation table stored in the storage unit, and receives the reception 2. The order according to claim 1, wherein a required time for each order identification information is calculated by multiplying a standard cooking time corresponding to the product identification information of the ordered information and a required time coefficient corresponding to the acquired current date and time information. Entry system.   The order entry system according to claim 1 or 2, wherein the control unit displays a list of time required for each order identification information on the first display unit. A kitchen terminal that accepts input of order status information and transmits it together with the order identification information to the table terminal;
The operation unit accepts input of distributed information after distribution of the ordered product,
The first transmission unit transmits the arranged information input by the operation unit or the unallocated arrangement information together with the order identification information to the table terminal,
The receiving unit receives the status information from the kitchen terminal together with order identification information, receives the serving information from the order terminal together with order identification information,
4. The order entry system according to claim 1, wherein the control unit displays the received state information and serving information on the first display unit for each received order identification information. 5. The kitchen terminal transmits table identification information, order identification information, and status information to the server device,
The first transmission unit transmits table identification information, order identification information, and arranged information to the server device,
The storage unit stores an order table in which table identification information, order identification information, required time, order status, and serving status are associated with each other;
The server device
Table identification information, order identification information and status information are received from the kitchen terminal, table identification information, order identification information and allocated information are received from the order terminal, the received status information and allocated information, and the calculation The order entry system according to claim 4, further comprising: a registration unit that registers the required time calculated by the unit in association with table identification information and order identification information in the order table. The table terminal is
A second timekeeping unit for keeping current time information;
The current time information is acquired from the second time measuring unit, the time elapse for each order identification information is managed and displayed on the first display unit, and the required time corresponding to the order identification information has elapsed. If the product of the order is not distributed, the server device and the order terminal are provided with a prompting unit that transmits the prompting information together with the table identification information and the order identification information,
The server device
Receiving prompt information, table identification information and order identification information from the table terminal, comprising a notification control unit for notifying the kitchen terminal of the prompt of the product corresponding to the received table identification information and order identification information,
The order terminal is
6. The notification unit according to claim 4, further comprising: a notification unit that receives prompting information, table identification information, and order identification information from the table terminal, and notifies the user of a prompt for a product corresponding to the received table identification information and order identification information. Order entry system. The order terminal is
A second display unit;
The first transmission unit transmits the order information to the table terminal and the server device after displaying the order information on the second display unit. Order entry system.

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