JP2005527017A5

JP2005527017A5 -

Info

Publication number: JP2005527017A5
Application number: JP2003566654A
Authority: JP
Filing date: 2003-01-23
Publication date: 2006-03-09

Claims

An interactive system for managing menu orders for one or more dining service facilities over a wide area computer network including the Internet:
At least one wireless device for a customer to place the order;
At least one central server computer independent of the eating and drinking service facility, receiving the order from the customer, processing the order, and transferring the order to each of the eating and drinking service facilities;
Means for transmitting the order from the central server computer to the food service facility;
Means for tracking each of the order status and payment thereof;
The menu order includes food, beverages, and other related items; and
An interactive system in which the system accepts payment for the customer order using a cashless payment medium.

2. The cashless payment medium includes a credit card, debit card, smart card, prepaid card, or payment mechanism of the customer's wireless device gateway, internet provider or third party payer. The system described in.

3. A method as claimed in claim 1, further comprising means for adding the menu order to the order by selecting the menu item from a predetermined list of the menu items. System.

4. The method of claim 1, further comprising means for adding the menu order to the order by entering an item code that matches the menu item using the portable device. The system described in.

A means to identify group secretaries who manage meal payments and orders; and
5. A system according to any one of claims 1 to 4, further comprising means for calculating tip and mind payments.

Means for using the wireless device to allow a customer to browse and pre-order menu items; and
The system according to claim 1, further comprising means for allowing a customer to automatically search for a seat availability and reserve a seat in the food service facility.

The system according to any one of claims 1 to 6, further comprising means for issuing an electronic receipt addressed to the customer or to another destination designated by the customer.

Means for sorting the order and transmitting the personal menu items included in the order to a department of the facility that is most easily processed to process the personal menu items;
8. A means according to any one of the preceding claims, comprising means for classifying the individual menu items that have not yet been processed by the department into the same group for batch processing. system.

The system according to any one of claims 1 to 8, further comprising means for adjusting opposing banquets at each table.

The tracking means is the quality of the food, beverage and related items, the customer who placed the order, the order preparation and cooking time, the order time for the order, the estimated delivery time for the order, The system according to claim 1, wherein a delivery time and the food service facility where the order is placed are monitored.

The wireless device is a touch screen terminal that transmits data to a computer provided by the eating and drinking service facility, and the computer of the eating and drinking service facility transmits the order to the central server computer. The system according to any one of 1 to 10.

The system according to claim 1, wherein the wireless device is a portable device owned by a customer.

An interactive system in which a customer places an order and pays for a menu order at a restaurant service facility:
A wireless mobile communication device owned by at least one customer;
At least one central server computer independent of the eating and drinking service facility, receiving the order from the customer, processing the order, and transferring the order to each of the eating and drinking service facilities;
Means for transmitting the order from the portable communication device to the at least one server, wherein the central server computer resends the order to one or more departments of the food service facility;
Means for tracking said order information and payment status;
The menu order includes food, beverages, and other related items;
Adding the menu item to the order by entering a code for the menu item into the mobile communication device or selecting the menu item from a list of text or images displayed on the mobile communication device; An order is placed via the portable communication device;
By transferring information of the customer's cashless payment medium to the central server computer for processing, by charging the customer's account of the customer's mobile communications device gateway company, or third party payment An interactive system in which the order is paid via a mobile communication device by processing a payment via a merchant.

14. The system of claim 13, wherein the cashless payment medium comprises a credit card, debit card, smart card, or prepaid card.

A means to identify group secretaries who manage meal payments and orders; and
15. A system according to any one of claims 13 or 14, further comprising means for calculating tip and mind payments.

Means for enabling a customer to browse and pre-order menu items using the portable communication device; and
16. The system according to any one of claims 13, 14 or 15, characterized in that it comprises means for a customer to automatically search for availability and reserve a seat at the food service facility.

The system according to any one of claims 13 to 16, further comprising means for issuing an electronic receipt addressed to the customer or to another destination designated by the customer.

Means for sorting the order and transmitting the personal menu items included in the order to a department of the eating and drinking service facility that is most easily processed to process the personal menu items;
18. The means according to any one of claims 13 to 17, comprising means for classifying the individual menu items that have not yet been processed by the personnel into the same group for batch processing. system.

Selecting the food service facility where the customer places the order by entering a unique identification code corresponding to the food service facility in the device or selecting the food service facility from a predetermined list and 19. A system according to any one of claims 13 to 18, further comprising means for identifying.