CN104361442A - Intelligent table management system based on cloud service and data analysis - Google Patents
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Abstract
The invention relates to an intelligent table management system based on cloud service and data analysis. The system comprises at least a merchant terminal system, a merchant local table management system and table cloud management system which respectively achieve two-way communication. The merchant terminal system enters customer dining information. The merchant local table management system stores and manages table data. The table cloud management system collects and synchronously enters the customer dining information of the merchant terminal system, reads the table data of the merchant local table management system, matches the customer dining information and the table data to obtain table service information, returns table service information to the merchant local table management system, marks the table service information on the corresponding table through the merchant local table management system, and transmits the table service information to the merchant terminal system for display.
Description
Technical field
The present invention relates to the intelligent management system of food and beverage enterprise's platform position, particularly relate to a kind of intelligent station position management system based on cloud service and data analysis.
Background technology
In prior restaurant industry, the platform position in dining room manages the docking do not realized completely computer software, realizes the management of electronization.The management of catering industry most at present to platform position remains the management based on local service data, following single tube reason, checkout management etc.Subscribe if user comes shop, still need attendant to carry out manual record, then enter platform position management system by special messenger in suitable time typing.
In the management system in dining room, common comprises: menu management, namely to the dining information consuming guest to shop, and the management system selected vegetable and place an order; Order management, namely to dining room in operation process, the management system that the material order record of generation is carried out; And Customer Relationship Management Services, namely often referred CRM functional module.These management systems have all generally been applied in the middle of the service of prior restaurant industry.But, by computer software, the business in catering industry is carried out to the method for systematized management at present, the local information in dining room can only be recorded, and the synchronization mechanism of data is difficult to meet the fast changing regulatory requirement of catering industry.As: because dining room can need regular finishing, if the layout of platform position there occurs change how real-time update is to each terminal device; For another example, in system upgrade process, how to reduce the loss probability of data, ensure the integrality etc. of data.
Have dinner predetermined is the most potential consumption business opportunity of catering trade always, utilizes this chance to greatest extent, and in prior defined procedure, give the best experience of user be the service system that catering trade emphasis improves and supplies.But want at present to realize having dinner accurately booking situation, the prior restaurant industry still main manual type that adopts realizes.Realizing the major obstacle that traditional approach crosses over to automatic management is: pre-timing of 1, having dinner needs the special favor due to every restaurant different, the preference of eater, number of having dinner, standard etc. of having dinner also are had nothing in common with each other, and are therefore difficult to find a kind of blanket method to carry out the demand of having dinner of satisfied every restaurant and every client.2, predetermined dirigibility of having dinner is high.User's demand of self when predetermined having dinner is diversity, and dining room can adjust adaptation consumer demand flexibly according to own situation.And the parameter matching of electronization is difficult to satisfied such demand.As: take-away makes a reservation for, demand of sharing a table with stranger, and exchanges platform position etc.3, the scheduled operation closed loop from line under line cannot be got through.Due to the shortage to platform position management function, there is the barrier that cannot cross in the inline system relating to catering industry at present on intended service, and user cannot complete actual platform position and make a reservation for, and the substitute is and only make a reservation for the ranking of having dinner.Namely successively ranking number is got according to predetermined after arriving dining room.
Along with the development of Internet technology, cloud computing and data storage service, data analysis technique also develop more precisely and comprehensively, can realize replacing more and more blocking up the even experience and regularity of summing up by manpower.Data analysis (data mining) is a kind of method during database just finds, generally refers to the process being hidden in wherein information from a large amount of data by algorithm search.Data analysis is usually relevant with computer science, and realizes above-mentioned target by all multi-methods such as statistics, Data Environments, information retrieval, machine learning, expert system (relying on thumb rule in the past) and pattern-recognitions.Data analysis can also as a kind of decision support processes, it is mainly based on artificial intelligence, machine learning, pattern-recognition, statistics, database, visualization technique etc., analyze the data of enterprise increasingly automatedly, make the reasoning of inductive, therefrom excavate potential pattern, aid decision making person adjusts market strategy, reduces risks, and makes correct decision-making.Data analysis is by analyzing each data, finds the technology of its rule from mass data, mainly contains data encasement, rule finds and rule represents 3 steps.Data encasement from relevant data source, chooses required data and is integrated into the data set for data analysis; It is with the rule contained by data set being created someway that rule is found; Rule represents it is that the rule found out shows by the mode (as visual) understood with user as far as possible.
In sum, current application also relates to the technical field of catering industry, lack a kind of intelligent station position management system based on cloud service and data analysis and method, the platform position rule of catering industry can be excavated, the management barrier of effective leap platform position electronization, information-based and networking, thus improve the efficiency of management of catering industry, improve the service experience that user makes a reservation for and has dinner.
Summary of the invention
The object of this invention is to provide a kind of intelligent station position management system based on cloud service and data analysis, it while raising subscribing user is had dinner and experienced, can reduce the handling cost of catering industry.
In order to achieve the above object, the present invention adopts following technical scheme: a kind of intelligent station position management system based on cloud service and data analysis, comprise at least one the merchant tenninal system realizing two-way communication respectively, trade company's local station position management system and high in the clouds, platform position management system, wherein said merchant tenninal system typing user dining information, described trade company's local station position management system stores and turnkey console bit data, the management system collection of high in the clouds, described position user's dining information of synchronous typing merchant tenninal system, and read the platform bit data of trade company's local station position management system, this bit data and user's dining information coupling are obtained platform position information on services, and this position information on services is back to trade company's local station position management system, to be marked on corresponding platform position by trade company's local station position management system and to be sent to merchant tenninal system and show.
Further, described trade company's local station position management system comprises local CRM subsystem, the historical data of the turnkey console position information on services in the management system of trade company's local station position and high in the clouds, described position management system are carried out information interaction and are set up data source by described local CRM subsystem, this data source for set up marketing activity data basis and judgment rule pointed by target originate.
Further, high in the clouds, described position management system comprises data synchronization service center, data analytics subsystem, message push subsystem, wherein data synchronization service central data also synchronous platform bit data and user's dining information, the logical architecture matching process of bi-directional data is completed by data analytics subsystem, obtain platform position information on services and this position information on services is back to trade company's local station position management system and be marked on corresponding position, and be pushed to merchant tenninal system by message push subsystem.
Further, high in the clouds, described position management system comprises Intelligent channel selecting server containing described data analytics subsystem and artificial channel selection server.
Further, high in the clouds, described position management system also comprises containing the autonomous book server with the analytic system of described data analytics subsystem identical function.
Further, described data analytics subsystem comprise for collect and the platform bit data analysis module of analysis station bit data, for collecting and platform position user's matching module of mating of the Users'Data Analysis module and platform bit data and user's dining information are carried out analyzing user's dining information.
Further, described position user's matching module carries out the coupling of platform bit data and user's dining information in the following manner: steps A) the platform bit data of trade company's local station position management system is read by high in the clouds, platform position management system; Step B) whole platform bit data is configured to the first set, each position of this first set is traveled through; Step C) read user's dining information by high in the clouds, platform position management system; Step D) travel through the parameter information of each position in the first set, if find, the parameter of certain position is mated with this user's dining information, then extract this bit data and add the second set; Otherwise, travel through next position, until traversal terminates; Step e) travel through the consumer behavior information of each bit data in described second set, judge whether to meet following condition:
(1) user completes real consumption behavior to shop;
(2) this bit data completes the typing of consumption by merchant tenninal system and local station position management system;
If meet simultaneously, then extract this bit data and add the 3rd set, until traversal terminates;
Step F) if the user's dining information corresponding to this bit data accesses based on marketing module, then need to judge that this user uses marketing certificate whether to meet following condition:
(1) platform position reward voucher used meets certificate use restriction rule;
(2) platform position reward voucher used is not by other people or used in person;
(3) platform position reward voucher used is not out of date;
If meet simultaneously, then extract this bit data and add the 4th set, until traversal terminates;
Step G) according to the platform bit data in above-mentioned each set, generate the different information on services comprising common predetermined table position and marketing predetermined table position, complete the coupling of platform bit data and user's dining information, and enter in the database gathered belonging to it according to different consuming capacity record, be uploaded to high in the clouds, platform position management system as data reserve and synchronous foundation.
Further, the two-way communication of described trade company's local station position management system, merchant tenninal system and high in the clouds, platform position management system is by being selected from one or more following real-time performance: WiFi, WLAN, GPRS, cellular network, GSM network, 3G network, LTE network, cdma network.
By such scheme, the present invention at least has the following advantages: by platform bit data and user's dining information coupling, effectively solve catering industry platform position electronic intelligent management method, raising subscribing user reduces the handling cost of catering industry while having dinner and experiencing; By this object table of trade company position management system that platform position information on services coupling obtained returns, and be marked at by trade company's local station position management system and corresponding platform position is sent to merchant tenninal system shows, thus the service link of serving under being communicated with line that line makes a reservation, platform position realized while systematized management says the barrier faced solving catering industry, allow platform position manage value-added service ability that carrying plays multiaspect more.
Above-mentioned explanation is only the general introduction of technical solution of the present invention, in order to better understand technological means of the present invention, and can be implemented according to the content of instructions, coordinates accompanying drawing to be described in detail as follows below with preferred embodiment of the present invention.
Accompanying drawing explanation
Fig. 1 is the structured flowchart of the intelligent station position management system based on cloud service and data analysis of the embodiment of the present invention.
Embodiment
Below in conjunction with drawings and Examples, the specific embodiment of the present invention is described in further detail.Following examples for illustration of the present invention, but are not used for limiting the scope of the invention.
See Fig. 1, a kind of intelligent station position management system based on cloud service and data analysis described in a preferred embodiment of the present invention comprises at least one the merchant tenninal system, trade company's local station position management system and high in the clouds, the platform position management system that realize two-way communication respectively.The two-way communication of described trade company's local station position management system, merchant tenninal system and high in the clouds, platform position management system is by being selected from one or more following real-time performance: WiFi, WLAN, GPRS, cellular network, GSM network, 3G network, LTE network, cdma network.
The typing of described merchant tenninal system leading subscriber dining information.Described trade company's local station position management system stores and turnkey console bit data, and this bit data comprises floor quantity, the floor designations mode in dining room, number of units amount of faling apart, parlor quantity, take-away platform situation, loose platform and ordering rule (combination of pure letter, pure digi-tal, letter and number, pure Chinese character) and sequence is avoided limiting (as skipped responsive numeral etc.).Described trade company's local station position management system comprises local CRM subsystem, the historical data of the following turnkey console position information on services be formed and stored in the management system of trade company's local station position and high in the clouds, described position management system are carried out information interaction and are set up data source by described local CRM subsystem, this data source for set up marketing activity data basis and judgment rule pointed by target originate.
High in the clouds, described position management system receives user's dining information, and read the platform bit data of trade company's local station position management system, this bit data and user's dining information coupling are obtained platform position information on services, and this position information on services is back to trade company's local station position management system, be marked at by trade company's local station position management system and corresponding platform position is sent to merchant tenninal system shows.Described user's dining information is inputted by merchant tenninal system, and high in the clouds, platform position management system reads this user's dining information.Described merchant tenninal system comprises the use terminal for storing platform position information on services, and described terminal comprises IOS/ANDROID application, moveable HTML5 equipment and conventional P C.
High in the clouds, described position management system comprises data synchronization service center, data analytics subsystem and message push subsystem.Described data synchronization service central data is synchronous platform bit data and user's dining information also, the logical architecture matching process of bi-directional data is completed by data analytics subsystem, obtain platform position information on services and this position information on services is back to trade company's local station position management system and be marked on corresponding position, and be pushed to merchant tenninal system by message push system.Described data analytics subsystem comprise for collect and the platform bit data analysis module of analysis station bit data, for collecting and platform position user's matching module of mating of the Users'Data Analysis module and platform bit data and user's dining information are carried out analyzing user's dining information.
Described position user's matching module carries out the coupling of platform bit data and user's dining information in the following manner: described position user's matching module carries out the coupling of platform bit data and user's dining information in the following manner: steps A) the platform bit data of trade company's local station position management system is read by high in the clouds, platform position management system; Step B) whole platform bit data is configured to the first set, each position of this first set is traveled through; Step C) read user's dining information by high in the clouds, platform position management system; Step D) travel through the parameter information of each position in the first set, if find, the parameter of certain position is mated with this user's dining information, then extract this bit data and add the second set; Otherwise, travel through next position, until traversal terminates; Step e) travel through the consumer behavior information of each bit data in described second set, judge whether to meet following condition:
(1) user completes real consumption behavior to shop;
(2) this bit data completes the typing of consumption by merchant tenninal system and local station position management system;
If meet simultaneously, then extract this bit data and add the 3rd set, until traversal terminates;
Step F) if the user's dining information corresponding to this bit data accesses based on marketing module, then need to judge that this user uses marketing certificate whether to meet following condition:
(1) platform position reward voucher used meets certificate use restriction rule;
(2) platform position reward voucher used is not by other people or used in person;
(3) platform position reward voucher used is not out of date;
If meet simultaneously, then extract this bit data and add the 4th set, until traversal terminates;
Step G) according to the platform bit data in above-mentioned each set, generate the different information on services comprising common predetermined table position and marketing predetermined table position, complete the coupling of platform bit data and user's dining information, and enter in the database gathered belonging to it according to different consuming capacity record, be uploaded to high in the clouds, platform position management system as data reserve and synchronous foundation.
High in the clouds, described position management system comprises Intelligent channel selecting server containing described data analytics subsystem and artificial channel selection server and containing the autonomous book server with the analytic system of described data analytics subsystem identical function.Described Intelligent channel selecting server, artificial channel selection server receives user dining information, at use Intelligent channel selecting server, during artificial channel selection server, merchant tenninal system is at the local SQLite of guarantee, under the environment that Localstorage is unimpeded, platform position that can be synchronously up-to-date smoothly and the service state that loads on platform position are to data synchronization service, if but cause leaky to occur due to manpower uncontrollable factor (as: foreground ring unanswered), the phone that this type of trade company does not hear can carry by autonomous book server, because autonomous book server possesses Intelligent channel selecting server equally, the data analysis capabilities of the logical architecture coupling of what artificial channel selection server possessed complete bi-directional data, thus by this autonomous book server, obtained platform position information on services can be back to trade company's local station position management system and be marked on corresponding position, and be pushed to merchant tenninal system by by message push system.
In sum, by platform bit data and user's dining information coupling, effectively solve catering industry platform position electronic intelligent management method, raising subscribing user reduces the handling cost of catering industry while having dinner and experiencing; By this object table of trade company position management system that platform position information on services coupling obtained returns, and be marked at by trade company's local station position management system and corresponding platform position is sent to merchant tenninal system shows, thus the service link of serving under being communicated with line that line makes a reservation, platform position realized while systematized management says the barrier faced solving catering industry, allow platform position manage value-added service ability that carrying plays multiaspect more.
The above is only the preferred embodiment of the present invention; be not limited to the present invention; should be understood that; for those skilled in the art; under the prerequisite not departing from the technology of the present invention principle; can also make some improvement and modification, these improve and modification also should be considered as protection scope of the present invention.
Claims (8)
1. the intelligent station position management system based on cloud service and data analysis, it is characterized in that: comprise at least one the merchant tenninal system realizing two-way communication respectively, trade company's local station position management system and high in the clouds, platform position management system, wherein said merchant tenninal system typing user dining information, described trade company's local station position management system stores and turnkey console bit data, the management system collection of high in the clouds, described position user's dining information of synchronous typing merchant tenninal system, and read the platform bit data of trade company's local station position management system, this bit data and user's dining information coupling are obtained platform position information on services, and this position information on services is back to trade company's local station position management system, to be marked on corresponding platform position by trade company's local station position management system and to be sent to merchant tenninal system and show.
2. the intelligent station position management system based on cloud service and data analysis according to claim 1, it is characterized in that: described trade company's local station position management system comprises local CRM subsystem, the historical data of the turnkey console position information on services in the management system of trade company's local station position and high in the clouds, described position management system are carried out information interaction and are set up data source by described local CRM subsystem, this data source for set up marketing activity data basis and judgment rule pointed by target originate.
3. the intelligent station position management system based on cloud service and data analysis according to claim 1, it is characterized in that: high in the clouds, described position management system comprises data synchronization service center, data analytics subsystem, message push subsystem, wherein data synchronization service central data also synchronous platform bit data and user's dining information, the logical architecture matching process of bi-directional data is completed by data analytics subsystem, obtaining platform position information on services and this position information on services being back to trade company's local station position management system is marked on corresponding position, and be pushed to merchant tenninal system by message push subsystem.
4. the intelligent station position management system based on cloud service and data analysis according to claim 3, is characterized in that: high in the clouds, described position management system comprises Intelligent channel selecting server containing described data analytics subsystem and artificial channel selection server.
5. the intelligent station position management system based on cloud service and data analysis according to claim 3, is characterized in that: high in the clouds, described position management system also comprises containing the autonomous book server with the analytic system of described data analytics subsystem identical function.
6. the intelligent station position management system based on cloud service and data analysis according to claim 3, is characterized in that: described data analytics subsystem comprise for collect and the platform bit data analysis module of analysis station bit data, for collecting and platform position user's matching module of mating of the Users'Data Analysis module and platform bit data and user's dining information are carried out analyzing user's dining information.
7. the intelligent station position management system based on cloud service and data analysis according to claim 6, is characterized in that: described position user's matching module carries out the coupling of platform bit data and user's dining information in the following manner: steps A) the platform bit data of trade company's local station position management system is read by high in the clouds, platform position management system; Step B) whole platform bit data is configured to the first set, each position of this first set is traveled through; Step C) read user's dining information by high in the clouds, platform position management system; Step D) travel through the parameter information of each position in the first set, if find, the parameter of certain position is mated with this user's dining information, then extract this bit data and add the second set; Otherwise, travel through next position, until traversal terminates; Step e) travel through the consumer behavior information of each bit data in described second set, judge whether to meet following condition:
(1) user completes real consumption behavior to shop;
(2) this bit data completes the typing of consumption by merchant tenninal system and local station position management system;
If meet simultaneously, then extract this bit data and add the 3rd set, until traversal terminates;
Step F) if the user's dining information corresponding to this bit data accesses based on marketing module, then need to judge that this user uses marketing certificate whether to meet following condition:
(1) platform position reward voucher used meets certificate use restriction rule;
(2) platform position reward voucher used is not by other people or used in person;
(3) platform position reward voucher used is not out of date;
If meet simultaneously, then extract this bit data and add the 4th set, until traversal terminates;
Step G) according to the platform bit data in above-mentioned each set, generate the different information on services comprising common predetermined table position and marketing predetermined table position, complete the coupling of platform bit data and user's dining information, and enter in the database gathered belonging to it according to different consuming capacity record, be uploaded to high in the clouds, platform position management system as data reserve and synchronous foundation.
8. the intelligent station position management system based on cloud service and data analysis according to claim 1, is characterized in that: the two-way communication of described trade company's local station position management system, merchant tenninal system and high in the clouds, platform position management system is by being selected from one or more following real-time performance: WiFi, WLAN, GPRS, cellular network, GSM network, 3G network, LTE network, cdma network.
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