CN105590274B - Service calling system - Google Patents
Service calling system Download PDFInfo
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- CN105590274B CN105590274B CN201610102957.6A CN201610102957A CN105590274B CN 105590274 B CN105590274 B CN 105590274B CN 201610102957 A CN201610102957 A CN 201610102957A CN 105590274 B CN105590274 B CN 105590274B
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/12—Hotels or restaurants
Abstract
The invention provides a service calling system, which comprises a service list, reading equipment and a control host; the service list is arranged on the dining table and comprises a plurality of service labels, and each service label corresponds to one service content; the reading equipment comprises a first central control element, a reading identification device and a first communication device, wherein the reading identification device and the first communication device are respectively connected with the first central control element; the reading identification device is used for reading and identifying the service content corresponding to the service label selected by the user and transmitting the service content to the first central control element; the first central control element is used for controlling the first communication device to send a service request to the control host, and the service request comprises service content and a dining table number; the control host is arranged on the service desk and used for receiving the service request and responding to the service request. Through the mode of setting up the service label on the dining table, when needs increase or change service content, can conveniently realize convenient extension and the renewal of service content through the mode of addding, reducing the service label, improve scalability.
Description
Technical Field
The invention belongs to the technical field of electronic equipment, and particularly relates to a service calling system.
Background
In service places such as restaurants and the like, a traditional method for calling a waiter is that a customer calls the waiter by calling hands, calling aloud and even walking to the waiter, so that the calling is inconvenient and the feeling is poor.
At present, in order to solve the problem, a plurality of service places such as restaurants, coffee shops and the like are provided with a calling device on a dining table, and a plurality of keys are arranged on the calling device, wherein each key corresponds to different services, such as buying orders, ordering dishes, adding water and the like. When a customer needs a certain service, the corresponding key is pressed, so that the display device at the service desk can display the service needed by the customer at a certain desk position, and a waiter can provide the corresponding service in time.
However, the above-described calling device is limited in installation space and the like, and provides limited contents of services. Further, when the service contents required by customers or the service contents provided by restaurants are updated, the calling device needs to be redesigned, which is costly and has poor expandability.
Disclosure of Invention
Aiming at the problems in the prior art, the invention provides a service calling system which is used for solving the problems of poor expandability and inconvenient realization caused by redesigning a calling device when the existing calling device provides more services.
The present invention provides a service call system, comprising:
the system comprises a service list, reading equipment and a control host;
the service list is arranged on a dining table and comprises a plurality of service tags, and each service tag corresponds to one service content;
the reading equipment comprises a first central control element, a reading identification device and a first communication device, wherein the reading identification device and the first communication device are respectively connected with the first central control element; the reading equipment is in communication connection with the control host through the first communication device;
the reading identification device is used for reading and identifying service content corresponding to the service tag selected by the user and transmitting the service content to the first central control element;
the first central control element is used for controlling the first communication device to send a service request to the control host, wherein the service request comprises the service content and the table number of the dining table;
and the control host is arranged on the service desk and used for receiving the service request and responding to the service request.
Optionally, the service tag includes any one of the following tag types:
an object identification OID code, a radio frequency identification RFID label, a two-dimensional code and a bar code;
correspondingly, the type of the reading identification device corresponds to the type of the adopted service label.
Specifically, the reading device is fixedly arranged on the dining table; the reading device further comprises: a first memory connected to the first central control element;
the first memory stores the table number of the table.
Optionally, the reading device further comprises a display lamp connected with the first central control element;
the first central control element is further used for controlling the display lamp to display a first color when the first communication device sends the service request; and after response information fed back by the control host is received through the first communication device, controlling the display lamp to display a second color.
Optionally, the reading device further includes a timer connected to the first central control element;
the first central control element is further configured to, after receiving the service content transmitted by the reading identification device, control the first communication device to send the service request to the control host if the timing length of the timer is greater than a preset duration;
wherein the starting time of the timer is the sending time of the last service request of the service request.
Specifically, the control host is further configured to: and sequencing and displaying the service requests according to the receiving time of the service requests.
Optionally, the system further comprises: the interactive terminal is connected with the reading device and the control host respectively and arranged on the dining table;
the reading device is specifically configured to: reading and identifying service content corresponding to a service tag selected by a user, and sending the service content to the interactive terminal;
and the interactive terminal is used for sending the service request to the control host.
Optionally, the reading apparatus further includes: a second communication device;
the reading equipment is in communication connection with the interactive terminal through the second communication device, and the service content is sent to the interactive terminal through the second communication device;
the interactive terminal comprises: the second central control element, and a third communication device, a fourth communication device and a second memory which are respectively connected with the second central control element;
the interactive terminal is in communication connection with the reading equipment through the third communication device and is in communication connection with the control host through the fourth communication device;
the second memory stores the dining table number;
the second central control element is configured to receive the service content through the third communication device, read the table number stored in the second memory, and control the fourth communication device to send the service request to the control host.
Specifically, the interactive terminal further comprises a display screen connected with the second central control element;
the second central control element is further configured to control a preset area of the display screen to display a third color when the fourth communication device sends the service request; and after response information fed back by the control host is received through the fourth communication device, controlling the preset area to display a fourth color.
Specifically, the interactive terminal further comprises a voice player or a video player connected with the second central control element;
the second central control element is further configured to control the voice player or the video player to play push information.
The service calling system provided by the invention is characterized in that a service list consisting of a plurality of service labels for identifying various service contents is pasted on a dining table, a user reads and identifies the service contents corresponding to the corresponding service labels by using reading equipment according to actual service requirements, and the obtained service contents and the corresponding dining table number are sent to the control host computer so as to inform the control host computer which dining table user needs to be provided with which service. Through the mode of setting up the service label on the dining table, when needs increase or change service content, can conveniently realize convenient extension and the renewal of service content through the mode of addding, reducing the service label, through the mode of reading the service label of reading equipment, also can conveniently realize the transmission of user's required service to the control host computer side.
Drawings
FIG. 1 is a diagram of a service system according to a first embodiment of the present invention;
FIG. 2 is a diagram of a second embodiment of a service system;
fig. 3 is a schematic diagram of a service system according to a third embodiment of the present invention.
Detailed Description
Fig. 1 is a schematic diagram of a service system according to a first embodiment of the present invention, as shown in fig. 1, the call service system includes: service list 1, reading device 2, control host 3.
The service list 1 is arranged on a dining table, and the service list 1 comprises a plurality of service tags, each service tag corresponding to one service content, namely, being used for identifying one service content.
In a specific implementation, each service tag may be attached to a certain position area of the dining table, and the plurality of service tags form the service list 1. The service identified by the service tag is, for example, adding water, ordering, buying order, adding dishes, etc.
The reading device 2 includes a first central control element 21, and a reading identification device 22 and a first communication device 23 respectively connected to the first central control element 21.
Thus, the reading apparatus 2 can be communicatively connected to the control host 3 through the first communication device 23. Specifically, the first communication device 23 may implement wireless communication with the control host 3 in a wireless fidelity (WiFi) manner.
Specifically, the reading device 2 may be fixedly disposed on the dining table, and is configured to read and identify each service tag disposed on the corresponding dining table. The reading device 2 may further include: a first memory 24 connected to the first central control element 21. The first memory 24 stores a table number corresponding to the reading device 2.
The reading and identifying device 22 is configured to read and identify service content corresponding to the service tag selected by the user, and transmit the service content to the first central control element 21.
The first central control element 21 is configured to control the first communication device 23 to send a service request to the control host 3, where the service request includes the service content and the table number of the table.
Wherein the table number is read from the first memory 24 by the first central control element 21.
And the control host 3 is arranged on the service desk and used for receiving the service request and responding to the service request.
In this embodiment, the reading device 2 may be a touch and talk pen, but is not limited thereto. A read identification means 22 is provided in the reading device 2, the device type of the read identification means 22 matching the type of tag used for the service tag.
Specifically, a plurality of service tags may be affixed to each table, each service tag having corresponding service content identified therein. In actual implementation, the service tag includes, but is not limited to, any of the following tag types: object Identifier (OID) code, Radio Frequency Identification (RFID) tag, two-dimensional code, bar code, and the like.
Accordingly, the reading apparatus 2 needs to be provided with a reading identification device 22 matching the type of the tag used. For example, if the service tag adopts the OID code type, the reading and identifying device 22 needs to provide an OID code identification reading function, and is implemented as an OID code identifying device; if the service tag is an RFID tag, the read identification device 22 is implemented as an RFID reading device.
In the example that the reading device 2 is implemented as a touch-and-talk pen, the touch-and-talk pen itself has the function of reading and identifying the OID code, so that if the service tag adopts the OID code type, the touch-and-talk pen only needs to be provided with an OID code identification device, and the reading and identification of the service content can be completed. If the service tag is an RFID tag, the point-and-read pen needs to be provided with an RFID reading device besides the OID code identification device. In practice, the position of the OID code recognition device and the RFID reading device may be the same or different, for example, both at the pen tip, or the OID code recognition device may be at the pen tip and the RFID reading device may be at the middle or other end of the pen.
In actual application, a user reads a corresponding service tag according to own requirements by using the reading device 2 such as a touch and talk pen to obtain corresponding service content, then the reading device sends a service request carrying a corresponding dining table number and the service content to the control host 3 located at a service desk, and the control host 3 responds to the service request after receiving the service request. The control host 3 may instruct an attendant to process the service request in response to the service request, or may simultaneously feed back confirmation information to the reading device 2 to notify the user that the request is being processed through the reading device 2.
In practical applications, there may be many service requests received by the control host 3, and in order to reasonably take account of the service waiting time of each user or avoid missing the service requests of the user, the control host 3 performs sequencing display on each service request according to the receiving time of each service request. Enabling the attendant to process each service request in turn.
In this embodiment, a service list composed of a plurality of service tags identifying various service contents is attached to a dining table, and a user reads and identifies the service contents corresponding to the corresponding service tags by using a reading device according to actual service requirements, and sends the obtained service contents and the corresponding dining table number to the control host to inform the control host which dining table user needs to be provided with which service. Through the mode of setting up the service label on the dining table, when needs increase or change service content, can conveniently realize convenient extension and the renewal of service content through the mode of addding, reducing the service label, through the mode of reading the service label of reading equipment, also can conveniently realize the transmission of user's required service to the control host computer side.
Fig. 2 is a schematic diagram of a second embodiment of the call service system of the present invention, as shown in fig. 2, on the basis of the embodiment shown in fig. 1, optionally, the reading device 2 further includes a display lamp 25 connected to the first central control element 21.
A first central control element 21, further configured to control the display lamp 25 to display a first color when the first communication device 23 sends the service request; after receiving the response information fed back by the control host 3 through the first communication device 23, the display lamp 25 is controlled to display the second color.
In the foregoing embodiment, it is mentioned that, after receiving the service request sent by the reading device 2, the control host 3 may feed back response information to the reading device 2 to inform the user that the service request is already being processed.
In this embodiment, the reminding of the user is specifically realized by setting the display lamp 25 in the reading device 2. In particular, when the reading device 2 sends a service request to the control host 3, the display lamp 25 is simultaneously controlled by the first central control element 21 to display a first color, for example red. After receiving the response message from the control host 3, the display lamp 25 is controlled by the first central control element 21 to display a second color, such as green.
By the scheme, the user can be timely reminded whether the service request is sent or not and whether the service request is responded or not, the user is prevented from repeatedly triggering the sending of the same service request, and the user experience is improved.
Optionally, the reading device 2 further comprises a timer 26 connected to the first central control element 21.
The first central control element 21 is further configured to, after receiving the service content transmitted by the reading and identifying device 22, control the first communication device 23 to send a service request to the control host 3 if the length counted by the timer 26 is greater than a preset length; wherein the starting time of the timer 26 is the sending time of the last service request of the service request.
In this embodiment, in order to avoid that the user repeatedly triggers the same service request, that is, repeatedly requests the same service content, the following policy for determining whether the service request is sent is provided:
a timer 26 connected to the first central control element 21 is provided in the reader device 2, and the starting point of the timer 26 is the time when the last service request was issued. For example, there is only one sending record of the service request before triggering the current reading of the service tag, and the sending record has the sending time and the corresponding service content recorded therein. If the service content read currently is consistent with the service content stored in the transmission record, it is determined whether the timer 26 starts from the last service request transmission time recorded in the transmission record until the time when the service content is read currently, and the timing length is greater than the preset time length, if so, it indicates that the user may indeed need the same service twice, and the transmission of the subsequent service request is triggered, otherwise, it may be a misoperation of the user, and the service content read currently is ignored, and the transmission of the service request is not triggered.
It will be appreciated that the first memory 24 in the reading device 2 also stores the latest service request transmission record, in which the transmission time and the service content are stored for the above-described determination process.
Fig. 3 is a schematic diagram of a third embodiment of the call service system of the present invention, as shown in fig. 3, based on the embodiment shown in fig. 1, the system further includes: and the interactive terminal 4 is respectively connected with the reading device 2 and the control host 3, and the interactive terminal 4 is arranged on the dining table.
The reading device 2 is specifically configured to: and reading and identifying the service content corresponding to the service label selected by the user, and sending the service content to the interactive terminal 4.
And the interactive terminal 4 is used for sending the service request to the control host 3.
Specifically, the reading device 2 further includes: a second communication device 27.
Thereby, the reading apparatus 2 is communicatively connected to the interactive terminal 4 through the second communication device 27, and the service contents are transmitted to the interactive terminal 4 through the second communication device 27.
The interactive terminal 4 comprises: a second central control element 41, and a third communication device 42, a fourth communication device 43, and a second memory 44 respectively connected to the second central control element 41.
The interaction terminal 4 is in communication connection with the reading device 2 via a third communication means 42 and with the control host 3 via a fourth communication means 43.
The second memory 44 stores the table number.
A second central control element 41, configured to receive the service content through the third communication device 42, read the table number stored in the second memory 44, and control the fourth communication device 43 to send the service request to the control host 3.
In practical application, the call service system provided in this embodiment may be set as follows: a service list 1 formed by service labels is pasted in a certain area of a dining table top, an interactive terminal 4 is further arranged on the dining table, and the interactive terminal 4 can be a tablet personal computer. The reading device 2 and the interactive terminal 4 may be connected in a wired or wireless manner, such as via bluetooth or a serial port, and the reading device 2 is, for example, a touch and talk pen. The control host 3 provided at the service desk may be communicatively connected to the interactive terminal 4 through, for example, WiFi.
The difference from the foregoing embodiment is that in this embodiment, the reading device 2 performs the transmission of the service request by using the interactive terminal 4 as a relay, and the connection manner between the reading device 2 and the interactive terminal 4 may be different from the connection manner between the reading device 2 and the control host 3 in the foregoing embodiment. Accordingly, the transmission modes used by the first communication device 23 and the second communication device 27 may be different, and the corresponding circuit configurations may be adaptively changed.
In this embodiment, the interactive terminal 4 is introduced to improve the dining experience of the user, and the interactive terminal 4 can provide some information such as entertainment and preferential activities to the user, and can also provide some other interactive functions to improve the experience of the user.
Thus, in case the interactive terminal 4 is provided, the transmission of the user's service request to the control master 3 can also be effected by means of the interactive terminal 4.
In a specific application, the interactive terminal 4 may be fixedly disposed on a dining table, and the dining table number of the dining table is stored in the second memory 44. Taking the reading device 2 as a touch and talk pen and the interactive terminal 4 as a tablet computer as an example, after the touch and talk pen reads and identifies the service content corresponding to the service tag selected by the user, the touch and talk pen sends the service content to the tablet computer through the second communication device 27, the tablet computer receives the service content through the third communication device 42, reads the table number from the second memory 44, packages the service content and the table number into a service request, and sends the service request to the control host through the fourth communication device 43, and the control host receives and responds to the service request, and may feed back response information to the tablet computer.
Optionally, the interactive terminal 4 further comprises a display screen 45 connected to the second central control element 41.
The second central control element 41 is further configured to control the preset area of the display screen 45 to display a third color when the fourth communication device 43 sends the service request; after receiving the response information fed back by the control host 3 through the fourth communication device 43, the preset area of the display screen 45 is controlled to display the fourth color.
The same reason as that the user is prompted by the display lamp 25 of the reading device 2 in the foregoing embodiment, in this embodiment, the prompting function is implemented based on the interactive terminal 4, when the interactive terminal 4 sends a service request, the display screen 45 is controlled to display red, for example, and when the interactive terminal 4 receives a response message from the control host 3, the display screen 45 is controlled to display green, so as to prompt the user of the processing state of the service request.
Further optionally, the interactive terminal 4 further comprises a voice player 46 or a video player 47 connected to the second central control element 41; the second central control element 41 is also used for controlling the voice player 46 or the video player 47 to play the push information.
As mentioned above, the interactive terminal 4 can push related information for the user, such as advertisement, event, entertainment news video, etc., so that the user can do things in idle time such as waiting for dishes, etc., thereby further reducing complaints such as customer solicitation, etc., and the guest can know about restaurant rebate activities, peripheral merchant activities, etc., thereby further increasing the user's rate of appreciation for the restaurant and realizing mutual benefits and benefits with other merchants.
Finally, it should be noted that: the above embodiments are only used to illustrate the technical solution of the present invention, and not to limit the same; while the invention has been described in detail and with reference to the foregoing embodiments, it will be understood by those skilled in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some or all of the technical features may be equivalently replaced; and these modifications or substitutions do not depart from the spirit of the corresponding technical solutions of the embodiments of the present invention.
Claims (7)
1. A service call system, comprising:
the system comprises a service list, reading equipment and a control host;
the service list is arranged on a dining table and comprises a plurality of service tags, and each service tag corresponds to one service content; the service tag comprises any one of the following tag types: an object identification OID code, a radio frequency identification RFID label, a two-dimensional code and a bar code;
the reading equipment comprises a first central control element, a reading identification device and a first communication device, wherein the reading identification device and the first communication device are respectively connected with the first central control element; the reading equipment is in communication connection with the control host through the first communication device;
the reading identification device is used for reading and identifying service content corresponding to the service tag selected by the user and transmitting the service content to the first central control element; the type of the reading identification device corresponds to the type of the adopted service label;
the first central control element is used for controlling the first communication device to send a service request to the control host, wherein the service request comprises the service content and the table number of the dining table;
the control host is arranged on the service desk and used for receiving the service request and responding to the service request;
the reading equipment is fixedly arranged on the dining table; the reading device further comprises: a first memory connected to the first central control element;
the first memory stores the table number of the table;
the reading equipment also comprises a display lamp connected with the first central control element;
the first central control element is further used for controlling the display lamp to display a first color when the first communication device sends the service request; and after response information fed back by the control host is received through the first communication device, controlling the display lamp to display a second color.
2. The system of claim 1, further comprising a timer connected to the first central control element in the reading device;
the first central control element is further configured to, after receiving the service content transmitted by the reading and identifying device, if the timing length of the timer is greater than a preset duration, control the first communication device to send the service request to the control host;
wherein the starting time of the timer is the sending time of the last service request of the service request.
3. The system of claim 1 or 2, wherein the control host is further configured to: and sequencing and displaying the service requests according to the receiving time of the service requests.
4. The system of claim 1, further comprising: the interactive terminals are respectively connected with the reading equipment and the control host, and are arranged on the dining table;
the reading device is specifically configured to: reading and identifying service content corresponding to a service tag selected by a user, and sending the service content to the interactive terminal;
and the interactive terminal is used for sending the service request to the control host.
5. The system of claim 4, wherein the reading device further comprises: a second communication device;
the reading equipment is in communication connection with the interactive terminal through the second communication device, and the service content is sent to the interactive terminal through the second communication device;
the interactive terminal comprises: the second central control element, and a third communication device, a fourth communication device and a second memory which are respectively connected with the second central control element;
the interactive terminal is in communication connection with the reading device through the third communication device and is in communication connection with the control host through the fourth communication device;
the second memory stores the dining table number;
the second central control element is configured to receive the service content through the third communication device, read the table number stored in the second memory, and control the fourth communication device to send the service request to the control host.
6. The system of claim 5, wherein the interactive terminal further comprises a display screen coupled to the second central control element;
the second central control element is further configured to control a preset area of the display screen to display a third color when the fourth communication device sends the service request; and after response information fed back by the control host is received through the fourth communication device, controlling the preset area to display a fourth color.
7. The system of claim 6, wherein the interactive terminal further comprises a voice player or a video player connected to the second central control element;
the second central control element is further configured to control the voice player or the video player to play push information.
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CN107333019A (en) * | 2017-08-04 | 2017-11-07 | 深圳市易点点无线互联科技有限公司 | Service calling system and method |
CN108805657A (en) * | 2018-05-22 | 2018-11-13 | 京东方科技集团股份有限公司 | Commodity shopping guide method and system, commodity price tag device |
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CN101060614A (en) * | 2007-05-08 | 2007-10-24 | 李东江 | Multimedia service device and system, method for realizing the multimedia services |
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