JP7437647B2 - Information systems, user terminals, server devices, kitchen terminals, information processing methods, and programs - Google Patents

Description

The present invention relates to cooperation between a user terminal and a kitchen terminal using a communication application such as LINE (registered trademark; hereinafter the same).

Conventionally, a mobile terminal with a built-in RFID module reads tag information from a menu, connects to a main server through a URL corresponding to the tag information, receives product information corresponding to the tag information from the main server, and calculates the quantity of the product. The main server receives the order request message and makes the payment for the order. When the payment is completed, the POS server connected to the main server sends the order request message to the kitchen server. There has been an ordering system that transmits order details (for example, see Patent Document 1).

Japanese Patent Application Publication No. 2016-164784

However, until now, there has been no mechanism for exchanging necessary and different information between users and kitchen staff using communication apps, such as information regarding food orders and information regarding the status of food preparation. I didn't.

The information system of the first invention is an information system comprising a user terminal, a server device, and a kitchen terminal, wherein the user terminal can select one communication destination from two or more communication destinations and communicate with the user terminal. a user storage unit in which a communication application having a common communication screen is stored; a selection instruction user reception unit that receives a communication destination selection instruction from a user when the communication application is activated; an order menu acquisition instruction user transmission unit that transmits an order menu acquisition instruction, which is an instruction to acquire order menu information for ordering food, to the server device based on the reception of the destination selection instruction; , an order menu information user reception unit that receives order menu information corresponding to the selected communication destination; and an order output communication screen configured using the order menu information received by the order menu information user reception unit. Based on the screen user output unit and the order communication screen outputted by the order screen user output unit, the order instruction user reception unit receives food order instructions from the user, and the order instruction user reception unit receives the order instructions. an order instruction user transmission unit that transmits order instructions to the server device; a message user reception unit that receives messages from the server device based on the clerk's input to the kitchen terminal; and a common communication system for transmitting messages received by the message user reception unit. The server device includes a message user output unit that outputs a message to the screen, and a message information storage unit that stores two or more pieces of message information associated with a status identifier that identifies the status of food preparation, and a message information storage unit that stores order menu information. an order menu information storage section in which the order menu information is stored; an order menu acquisition instruction receiving section that receives an order menu acquisition instruction from a user terminal; and an order menu acquisition instruction receiving section that acquires the order menu information in the order menu information storage section in response to receiving the order menu acquisition instruction. An order menu information acquisition section, an order menu information transmission section that transmits the order menu information acquired by the order menu information acquisition section to a user terminal, an order instruction reception section that receives order instructions from the user terminal, and an order instruction reception section. An order information acquisition unit that acquires order information using the received order instruction; an order information transmission unit that transmits the order information acquired by the order information acquisition unit to a kitchen terminal; and a status identifier that receives a status identifier from the kitchen terminal. a receiving unit; a message acquiring unit that acquires message information corresponding to the status identifier received by the status identifier receiving unit from the message information storage unit; and a message acquiring unit that acquires a message to be transmitted to the user terminal using the message information; The kitchen terminal includes an order information kitchen reception section that receives order information from the server device, and the order information received by the order information kitchen reception section. An order-related information kitchen component that configures the order-related information to be output; an order-related information kitchen output component that outputs the order-related information configured by the order-related information kitchen component; A situation information kitchen reception unit that receives situation information that is information about the situation from a store clerk, and a situation identifier kitchen transmission unit that acquires a situation identifier corresponding to the situation information received by the situation information kitchen reception unit and sends the situation identifier to the server device. An information system comprising:

With this configuration, necessary information of different nature can be exchanged between the user and the kitchen staff using the communication application.

Furthermore, in the information system of the second invention, in contrast to the first invention, the order menu acquisition instruction or the order instruction has a mode identifier for identifying the mode, and the message information storage section includes a situation identifier and a mode. The message acquisition unit stores message information corresponding to the situation identifier received by the situation identifier reception unit and the mode identifier of the order menu acquisition instruction or the order instruction. This is an information system that obtains messages from a storage unit and sends them to user terminals using message information.

With this configuration, necessary and different information can be exchanged more appropriately between the user and the kitchen staff using the communication application.

Furthermore, since the order menu acquisition instruction or the order instruction has a mode identifier that identifies the mode, different message information can be sent to the user terminal depending on the mode. For example, message information corresponding to mode information "Inside" indicating eating and drinking inside the store includes tax rate information indicating the normal consumption tax rate, and message information corresponding to mode information "Outside" indicating taking out outside the store. The information may include tax rate information indicating a reduced consumption tax rate, thereby reducing confusion due to differences in consumption tax rates.

Further, the user terminal of the third invention comprises two or more information systems. , has one or more pairs with a kitchen terminal identifier that identifies the kitchen terminal, the order instruction has a cooking identifier, and the order information transmitting section uses the order instruction received by the order instruction receiving section. This information system transmits order information acquired by an order information acquisition unit to a kitchen terminal identified by a kitchen terminal identifier that is paired with a dish identifier included in the order instruction.

With this configuration, it is possible to change the kitchen terminal to which the order information is transmitted depending on the ordered dish. As a result, for example, in a store where two or more types of food are prepared in different locations, even if the kitchen terminals 3 are located at each of the two or more cooking locations, smooth order handling becomes possible.
A user storage section in which a communication application is stored, which has a common communication screen that allows communication by selecting one communication destination from among the communication destinations, and a user storage section in which a communication application is stored, in response to an instruction from the user to select a communication destination. A selection instruction user reception unit that accepts an instruction to select a communication destination; and an order menu acquisition unit that sends an order menu acquisition instruction, which is an instruction to obtain order menu information for ordering food, to a server device based on the reception of the communication destination selection instruction. an instruction user transmission unit; an order menu information user reception unit that receives order menu information corresponding to the selected communication destination in response to transmission of the order menu acquisition instruction; and an order menu received by the order menu information user reception unit. An order screen user output section that outputs an order communication screen configured using information, and an order instruction user reception that receives food order instructions from users on the order communication screen output by the order screen user output section. an order instruction user transmitting section that transmits order instructions to the server device based on the acceptance of the order instructions in the order instruction user reception section; and a message user that receives messages from the server device based on the input by the clerk to the kitchen terminal. The user terminal includes a receiving section and a message user output section that outputs the message received by the message user receiving section to a common communication screen.

With this configuration, a user terminal is realized that allows necessary and different information to be exchanged between the user and the kitchen staff using the communication application.

Further, the server device of the fourth invention includes a message information storage section in which two or more pieces of message information associated with a status identifier for identifying the status of food preparation are stored, and an order menu in which order menu information is stored. an information storage unit, an order menu acquisition instruction receiving unit that receives an order menu acquisition instruction from a user terminal, and an order menu information acquisition unit that acquires order menu information from the order menu information storage unit in response to receiving the order menu acquisition instruction. an order menu information transmitter that transmits the order menu information acquired by the order menu information acquirer to a user terminal; an order instruction receiver that receives order instructions from the user terminal; and an order instruction receiver that receives order instructions received by the order instruction receiver. an order information acquisition unit that uses the order information to acquire order information; an order information transmission unit that transmits the order information acquired by the order information acquisition unit to the kitchen terminal; a status identifier reception unit that receives a status identifier from the kitchen terminal; A message acquisition unit that acquires message information corresponding to the status identifier received by the identifier reception unit from the message information storage unit and uses the message information to acquire a message to be sent to a user terminal; The server device includes a message transmitting unit that transmits messages to terminals.

With this configuration, a server device is realized that allows necessary and different information to be exchanged between the user and the kitchen staff using the communication application.

Further, in the server device of the fifth invention, in contrast to the fourth invention, the order menu acquisition instruction or the order instruction has a mode identifier for identifying the mode, and the message information storage section contains the status identifier and the mode. The message acquisition unit stores message information corresponding to the situation identifier received by the situation identifier reception unit and the mode identifier of the order menu acquisition instruction or the order instruction. This is a server device that acquires a message from a storage unit and sends it to a user terminal using message information.

With such a configuration, a server device is realized that can more appropriately exchange necessary and different information between the user and the kitchen staff using the communication application. For example, different message information can be sent depending on the mode, such as inside the store or outside the store.

Further, the kitchen terminal of the sixth invention includes an order information kitchen reception unit that receives order information from a server device, and an order information that configures order-related information that is output using the order information received by the order information kitchen reception unit. A related information kitchen component, an order related information kitchen output section that outputs order related information configured by the order related information kitchen component, and a staff member that outputs status information that is information about the status of food preparation corresponding to the order related information. The kitchen terminal is equipped with a situation information kitchen reception unit that receives situation information from the kitchen, and a situation identifier kitchen transmission unit that acquires a situation identifier corresponding to the situation information received by the situation information kitchen reception unit and transmits the situation identifier to a server device.

With this configuration, a kitchen terminal is realized in which necessary and different information can be exchanged between the user and the kitchen staff using the communication application.

According to the present invention, necessary and different information can be exchanged between the user and the kitchen staff using the communication application. As a result, for example, a store clerk can smoothly handle orders. Furthermore, by knowing the status of the kitchen at all times, the user can wait with peace of mind for the food he or she has ordered.

Conceptual diagram of an information system in an embodiment Block diagram of the same user terminal Block diagram of the server device Block diagram of the kitchen terminal Flowchart explaining the operation of the same user terminal Flowchart explaining the operation of the server device Flowchart explaining the operation of the kitchen terminal Data structure diagram of same order menu information Data structure diagram of the message information Diagram showing an example of the initial screen Diagram showing an example of the same order communication screen Diagram showing an example of order-related information output from the same kitchen terminal Diagram showing an example of message output to the same common communication screen Diagram showing an example of message output to the same common communication screen External view of the computer system Diagram showing an example of the internal configuration of the computer system

Embodiments of the information system and the like will be described below with reference to the drawings. Note that in the embodiments, constituent elements with the same reference numerals perform similar operations, and therefore, repeated explanation may be omitted.

FIG. 1 is a conceptual diagram of an information system in this embodiment. This information system includes one or more user terminals 1, a server device 2, and one or more kitchen terminals 3. The server device 2 is communicably connected to each of the one or more user terminals 1 and the one or more kitchen terminals 3, for example, via a network such as a LAN or the Internet, or a wireless or wired communication line.

The user terminal 1 is a user's terminal device. Note that the terminal device is, for example, a so-called smartphone, a mobile phone, a mobile terminal, a personal computer (PC), a notebook computer, a tablet terminal, etc., and the type thereof does not matter (the same applies hereinafter). A user's terminal device is usually a terminal device such as a smartphone owned by the user.

The server device 2 is, for example, a server of an operator who operates an information system. The operator may be, for example, a company that manages one or more restaurants, a commercial facility such as a shopping center with a food court, etc., but the type thereof is not limited. The server device 2 may be, for example, an operator's server, a cloud server, an ASP server, etc., and its type and location do not matter.

The kitchen terminal 3 is a terminal device in the kitchen. A kitchen is a store's cooking facility. The terminal device in the kitchen is preferably a terminal device such as a tablet placed in the kitchen, but may also be a terminal device such as a smartphone owned by a clerk in the kitchen.

FIG. 2 is a block diagram of the user terminal 1. The user terminal 1 includes a user storage section 11 , a user reception section 12 , a user processing section 13 , a user transmission section 14 , a user reception section 15 , and a user output section 16 . The user reception section 12 includes a selection instruction user reception section 121 and an order instruction user reception section 122. The user transmission unit 14 includes an order menu acquisition instruction user transmission unit 141 and an order instruction user transmission unit 142. The user receiving section 15 includes an order menu information user receiving section 151 and a message user receiving section 152. The user output unit 16 includes an order screen user output unit 161 and a message user output unit 162.

FIG. 3 is a block diagram of the server device 2. As shown in FIG. The server device 2 includes a storage section 21, a reception section 22, a processing section 23, and a transmission section 24. The storage unit 21 includes an order menu information storage unit 211 and a message information storage unit 212. The receiving section 22 includes an order menu acquisition instruction receiving section 221, an order instruction receiving section 222, and a status identifier receiving section 223. The processing unit 23 includes an order menu information acquisition unit 231, an order information acquisition unit 232, and a message acquisition unit 233. The transmitter 24 includes an order menu information transmitter 241, an order information transmitter 242, and a message transmitter 243.

FIG. 4 is a block diagram of the kitchen terminal 3. The kitchen terminal 3 includes a kitchen storage section 31 , a kitchen reception section 32 , a kitchen reception section 33 , a kitchen processing section 34 , a kitchen output section 35 , and a kitchen transmission section 36 . The kitchen reception section 32 includes a situation information kitchen reception section 321. The kitchen receiving section 33 includes an order information kitchen receiving section 331. The kitchen processing section 34 includes an order-related information kitchen configuration section 341. The kitchen output unit 35 includes an order-related information kitchen output unit 351. The kitchen transmitter 36 includes a situation identifier kitchen transmitter 361.

The user storage unit 11 that constitutes the user terminal 1 can store various types of information. The various types of information include, for example, communication applications. The communication application in this embodiment is an application that has a common communication screen. The common communication screen is a screen that is commonly used for communication with any two or more communication destinations. The common communication screen is usually a screen where one of two or more communication destinations can be selected and communicated with. A communication destination is a person with whom a user communicates. Communication may be referred to as sending and/or receiving messages. Communication may be, for example, dialogue, but may also be ordering food, and the type of communication is not limited.

The communication destination may be, for example, a friend or acquaintance of the user, a store where the user orders food, etc., but any type of communication destination is acceptable as long as the user can communicate with the person. The store will be described later. The common communication screen may be used, for example, to communicate with store staff in the store's kitchen.

Specifically, the communication application is, for example, LINE, but may also be Facebook (registered trademark) Messenger, WeChat (registered trademark), etc., and the type thereof does not matter.

Specifically, the common communication screen is, for example, a normal communication screen (also referred to as a talk screen) of LINE, but it may also be a screen of Facebook Messenger, and the type thereof is not limited.

Further, the user storage unit 11 usually also stores a user identifier. A user identifier is information that identifies a user. The user identifier is, for example, a telephone number, but may also be an e-mail address, ID, name/address, or any other information that can identify the user. Note that when the user terminal 1 is, for example, a terminal device owned by a user, the user identifier may be a terminal identifier that identifies the user terminal 1.

The terminal identifier is information that identifies a terminal device such as the user terminal 1 or the kitchen terminal 3. The terminal identifier may be any information that can identify the terminal device, such as a MAC address, IP address, or ID. However, the user identifier is not essential; for example, if there is only one user, the user identifier may not be stored. In addition, below, the terminal identifier which identifies the user terminal 1 may be written as a "user terminal identifier", and the terminal identifier which identifies the kitchen terminal 3 may be written as a "kitchen terminal identifier."

Furthermore, the user storage unit 11 also stores, for example, screen configuration information. Screen configuration information is information for configuring a screen. The screen may be, for example, the common communication screen described above, the order communication screen described later, the initial screen described later, etc., but the type thereof is not limited. The screen configuration information may be a screen template. The screen configuration information includes, for example, information regarding the arrangement of buttons, keys, images such as charts, photographs, character strings written on buttons, etc. (coordinates within the screen, etc.), and the like.

The user reception unit 12 receives various types of information. The various types of information include, for example, a communication destination selection instruction, which will be described later, and an order instruction, which will be described later. Other instructions and information will be explained in a timely manner.

The user reception unit 12 usually receives information input from an input device such as a touch panel or a keyboard, but for example, it may also receive information transmitted via a network or communication line, or it may receive information from a disk, semiconductor memory, etc. Information read from the recording medium may be accepted, and the mode of acceptance does not matter.

The selection instruction user reception unit 121 receives a communication destination selection instruction. The communication destination selection instruction is an instruction from the user to select a communication destination. As mentioned above, the communication destination is, for example, a store (particularly a clerk in the kitchen), but it can also be anyone, such as a friend or acquaintance. The selection instruction is an instruction to select one communication destination from one or more predetermined communication destinations.

The one or more predetermined communication destinations are, for example, the communication destinations identified by any one of the one or more communication destination identifiers registered in the communication destination list described below. Specifically, the one or more predetermined communication destinations may be, for example, one or more communication destinations registered in the LINE friend list.

The communication destination selection instruction includes, for example, a communication destination identifier. A communication destination identifier is information that identifies a communication destination. The communication destination identifier is, for example, a telephone number, but may also be an e-mail address, ID, name, store name, etc., or any information that can identify the communication destination. However, the structure of the communication destination selection instruction does not matter. The communication destination identifier is, for example, a user identifier or a user terminal identifier, but may also be a kitchen terminal identifier or a store identifier.

The selection instruction user reception unit 121 receives a communication destination selection instruction, for example, when a communication application is activated. Note that if the communication application has not been started, for example, the user reception unit 12 receives an instruction to start the communication application, the user processing unit 13 starts the communication application in response to the start instruction, and then accepts the selection instruction from the user. The unit 121 only needs to accept a communication destination selection instruction.

The order instruction user reception unit 122 receives order instructions. The order instruction is an instruction to order food from a store. Food is food that is prepared in a kitchen. Cooking can be said to be the act of cutting, boiling, or grilling ingredients to make them easier to eat. However, cooking is, for example, the act of thawing frozen food or heating retort food, and serving the thawed or heated food on a plate, or pouring ready-made drinks into containers such as glasses or paper cups. It can be interpreted broadly to include actions.

Dishes are specifically, for example, pizza, salad, soup, sushi, ramen, etc., but can also be considered to include drinks such as juice and beer, and are broadly understood.

The order instruction includes, for example, one or more pairs of dish identifier and quantity. The combination of a dish identifier and quantity is, for example, "(pizza, 1 piece)", "(sushi, 2 servings)", etc., but the format is not limited. However, if the quantity value is predetermined, the order instruction may include only the dish identifier and not the quantity.

Order instructions also typically include a store identifier. A store identifier is information that identifies a store. The store in this embodiment is a store that provides food. The store may be, for example, a pizza shop, a hamburger shop, a sushi restaurant, etc., but the type does not matter. However, for example, if there is only one store or if the order destination is predetermined, the order instruction does not need to include a store identifier.

Stores typically have a kitchen and eating space. However, the eating and drinking space does not necessarily have to be inside the store. The store may be, for example, a store in a food court provided in a shopping center or the like. Inside the food court, there is a common eating and drinking space for two or more stores. Eating and drinking inside the store includes, for example, eating and drinking in a common eating and drinking space in a food court.

Alternatively, the store may be, for example, a take-out specialty store that only has a kitchen and no eating and drinking space.

The food provided by the store may be, for example, food for eat-in inside the store, or food for takeout outside the store. One store may provide both eat-in and take-out food, or may provide only one type of food. However, there is no need to distinguish between eat-in and take-out dishes.

The store identifier is, for example, a telephone number, but may also be an e-mail address, ID, store name, or any other information that can identify the store. Note that if the store has only one kitchen terminal 3, the store identifier may be, for example, a kitchen terminal identifier that identifies the kitchen terminal 3. Note that the store identifier is also a communication destination identifier.

A dish identifier is information that identifies a dish. The dish identifier is, for example, a dish name, ID, etc., but any information that can identify the dish may be used. The quantity is information indicating the number or amount of dishes. The quantity may be, for example, 1 piece, 2 servings, 4 pieces, etc., but the format does not matter.

It is also preferable that the order instruction includes, for example, a mode identifier. A mode identifier is information that identifies a mode. The mode is the manner in which food is provided. The mode may be, for example, information indicating whether the item is inside the store or outside the store. In-store refers to a mode in which food is provided for eating and drinking inside the store. For example, the inside of the store can be called eat-in. Outside the store refers to a mode in which food is provided for eating and drinking outside the store. For example, outside the store may be called take-out or take-out.

The mode identifier may be a character string expressing the mode, such as "inside" or "outside", or may be an ID, or any information that can identify the mode.

The order instruction user reception unit 122 receives an order instruction on the order communication screen output by the order screen user output unit 161, for example.

The order communication screen is an order screen. The order screen is a screen for ordering food from a store. The order communication screen is configured, for example, by the user processing unit 13, which will be described later. The structure and configuration method of the order communication screen will be described later.

The user processing unit 13 performs various processes. The various types of processing include, for example, startup processing. The startup process is a process for starting a communication application. The user processing unit 13 activates the communication application stored in the user storage unit 11, for example, in response to the user reception unit 12 receiving the activation instruction. The startup instruction is an instruction to start the communication application.

The user processing unit 13 also performs processing such as screen configuration and screen switching, for example. For example, when the order menu information user receiving section 151 receives order menu information, the user processing section 13 uses the received order menu information and the screen configuration information stored in the user storage section 11. , configure the order communication screen.

The order communication screen includes, for example, order menu information including one or more pieces of dish information, and one or more input fields for inputting one or more pairs of dish identifier and quantity. Further, it is preferable that the ordering communication screen also includes two or more mode selection keys corresponding to two or more modes including, for example, inside the store and outside the store. Further, the order communication screen may include a character string such as "Please enter the dish and quantity to order", for example, and its structure is not limited.

For example, the user storage unit 11 stores screen configuration information including the above character string, images of one or more input fields, images of two or more mode selection keys, and arrangement information of the character string, etc. The user processing unit 13 may configure an order communication screen by arranging the character string, etc. and the received one or more pieces of dish information in one screen according to this arrangement information.

Note that the user processing unit 13 may use the screen configuration information stored in the user storage unit 11 to configure, for example, the above-mentioned common communication screen, the initial screen described below, etc. The type of screen to be configured does not matter.

Further, when the message user receiving unit 152 receives a message, the user processing unit 13 switches the screen from a screen other than the common communication screen, such as an order communication screen, to the common communication screen, for example.

Specifically, the user processing unit 13 determines whether or not the common communication screen is displayed, for example, in response to the message received by the message user receiving unit 152, and determines that the common communication screen is not displayed. Such switching may be performed if the

Note that the user processing unit 13 may also switch from the common communication screen to a screen other than the common communication screen, such as an order communication screen, and the type of screen to be switched from does not matter.

Furthermore, the user processing unit 13 also performs various determinations described in the flowchart, for example. Note that other processing will be explained in due course.

The user transmitter 14 transmits various types of information. The various types of information include, for example, an order menu acquisition instruction described later, an order instruction described above, and the like. The user transmitter 14 transmits information such as an order menu acquisition instruction to the server device 2, usually in pairs with a user identifier stored in the user storage 11.

The order menu acquisition instruction user transmission unit 141 transmits an order menu acquisition instruction to the server device 2 . The order menu acquisition instruction is an instruction to acquire order menu information. The order menu information is information on a menu for ordering food. The order menu information includes, for example, one or more pieces of dish information.

Cooking information is information related to cooking. The dish information includes, for example, a dish identifier, price information, and a dish image. Price information is information regarding the price of a dish. The price information may be, for example, information indicating a price, or may be a set of size and price pairs. A cooking image is an image of a dish. The food image is, for example, a photograph of a food, but it may also be an illustration, and its format is not limited. Further, the cooking information may include, for example, information regarding raw materials, cooking methods, calories, etc., and its structure does not matter.

Note that the order menu information may include a communication destination identifier. The communication destination identifier included in the order menu information is usually a kitchen terminal identifier. The order menu information may include, for example, one or more pairs of dish identifiers and kitchen terminal identifiers. In other words, the kitchen terminal 3 to which the order information is sent may be different depending on the dish. As a result, for example, in a store where two or more types of dishes are prepared in different locations, even if the kitchen terminal 3 is placed in the cooking location of each dish, smooth order handling becomes possible.

Alternatively, if the store has only one kitchen terminal 3, the communication destination identifier included in the order menu information may be a store identifier. However, the structure of the order menu information does not matter.

Similarly, the order menu acquisition instruction may also include a communication destination identifier.

The order menu acquisition instruction user transmission unit 141 transmits an order menu acquisition instruction to the server device 2, for example, based on reception of the communication destination selection instruction by the selection instruction user reception unit 121.

Specifically, the order menu acquisition instruction user transmission unit 141 transmits an acquisition destination order menu acquisition instruction including the communication destination identifier that the communication destination selection instruction has, for example, in response to reception of the communication destination selection instruction by the selection instruction user reception unit 121. may be configured and transmitted to the server device 2.

Alternatively, the order menu acquisition instruction user transmission unit 141 may transmit the order menu acquisition instruction to the server device 2 in response to the user reception unit 12 receiving the order menu acquisition instruction, for example, and may send the order menu acquisition instruction to the server device 2. The trigger and timing for sending the instruction are not critical. Note that the transmitted order menu acquisition instruction does not have to have the same structure as the received order menu acquisition instruction.

The order instruction user transmitter 142 transmits the order instruction to the server device 2 based on the order instruction received by the order instruction user receiver 122 . Note that the transmitted order instruction does not have to have the same structure as the received order instruction.

The user receiving unit 15 receives various types of information. The various types of information include, for example, the order menu information described above and messages described below.

The order menu information user receiving unit 151 receives order menu information from the server device 2 . The order menu information user receiving unit 151 normally sends the communication destination selected by the communication destination selection instruction received by the selection instruction user reception unit 121 in response to the transmission of the order menu acquisition instruction by the order menu acquisition instruction user transmission unit 141. order menu information corresponding to is received from the server device 2. However, the order menu information may be transmitted from the server device 2 at an appropriate timing, and the trigger and timing at which the order menu information user receiving section 151 receives the order menu information does not matter.

The message user receiving unit 152 receives a message based on a clerk's input to the kitchen terminal 3 from the server device 2 . A message is information sent to a user from a store that has received an order from the user. The message is, for example, a character string, but may also be an image, and its format does not matter. The character string may be, for example, "Your order has been accepted." or "Cooking is in progress." However, the content is not limited. Examples of images include stamps, illustrations, photographs, etc., but the type does not matter.

Note that the message may include, for example, user-specific information. User-specific information is information specific to the user who ordered the dish. The user-specific information is, for example, order information (for example, a pair of dish identifier and quantity "(Nigiri sushi, 2 servings)", etc.), but may also be an order identifier (for example, "Order number 0234", etc.). The type doesn't matter.

The user output unit 16 outputs various information. The various types of information include, for example, an order communication screen, a common communication screen, and the like. The user output unit 16 normally displays information such as an order communication screen on a display, but it may also store it in a recording medium or pass it on to another program, and the output mode is not limited.

The order screen user output unit 161 outputs an order communication screen. As described above, the order communication screen is configured using, for example, the order menu information received by the order menu information user receiving section 151 by the user processing section 13.

The message user output unit 162 outputs the message received by the message user receiving unit 152 to the common communication screen. Outputting a message to a common communication screen typically involves displaying the received message on the displayed common communication screen. When the message user receiving unit 152 receives the message, if the order communication screen is displayed, for example, the user processing unit 13 changes the screen from the order communication screen to the common communication screen, and then The message is displayed on the common communication screen.

The storage unit 21 that constitutes the server device 2 can store various types of information. The various types of information include, for example, the order menu information described above and the message information described later.

The order menu information storage unit 211 stores one or more pieces of order menu information associated with communication destination identifiers. The one or more pieces of order menu information associated with the communication destination identifier include, for example, order menu information 1 associated with the communication destination identifier "X", order menu information 2 associated with the communication destination identifier "Y", etc. . However, communication destination identifiers (for example, "X1", "X2", etc.) may be associated with each of two or more pieces of dish information that constitute one order menu information (for example, order menu information 1) ( (See Figure 8: described below). Note that being associated includes cases where the order menu information has a communication destination identifier.

The message information storage unit 212 stores, for example, two or more pieces of message information associated with a situation identifier. The status identifier is information that identifies the status of food preparation. Status identifiers include, for example, "Order accepted" indicating that the order has been received, "Cooking" indicating that the cooking or preparation is in progress, and "Cooking completed" indicating that the cooking or preparation is complete. Any information that can identify the status of food preparation may be used.

Message information is information regarding messages. The message information is, for example, information on a template that constitutes a message. The template information includes, for example, one or more variables. Variables are, for example, {order identifier}, {dish identifier}, {quantity}, etc., but the types thereof do not matter. Note that the order identifier generated by the processing unit 23 is assigned to the variable {order identifier}, and the dish identifier and quantity received by the order instruction receiving unit 222, which will be described later, are assigned to {dish identifier} and {quantity}. Ru

Message information associated with a status identifier is, for example, message information associated with the status identifier "Order Received" such as "Order number {order identifier}: We have received your order for {dish identifier} {quantity}." , message information associated with the status identifier "Cooking" such as "Order number {order identifier}: Cooking is currently in progress. Please wait for a while until completion.", but the content and structure are not restricted.

Alternatively, the message information storage unit 212 may store, for example, two or more pieces of message information associated with a situation identifier and a mode identifier. The message information associated with the status identifier and the mode identifier is, for example, the message information associated with the status identifier "order acceptance" and the mode identifier "in-store": "Order number {order identifier}: {dish identifier} {quantity}" We have received your order. Please take a seat first.'' or message information associated with the status identifier ``Order accepted'' and the mode identifier ``Outside the store.'' ``Order number {order identifier}: {dish identifier }We have received your order for {quantity}. Please pick it up at the takeout window.'', but the content does not matter.

However, the message information may be the message itself (for example, "Your order has been accepted."), and its structure does not matter.

The receiving unit 22 can receive various types of information. The various types of information include, for example, the above-mentioned order menu acquisition instruction, the above-mentioned order instruction, the above-mentioned situation identifier, and the like.

The order menu acquisition instruction receiving unit 221 receives an order menu acquisition instruction from the user terminal 1 . The order menu acquisition instruction receiving unit 221 normally receives an order menu acquisition instruction from the user terminal 1 in pairs with a user identifier.

The order instruction receiving unit 222 receives an order instruction from the user terminal 1 . The order instruction receiving unit 222 normally receives an order instruction and a user identifier from the user terminal 1.

The situation identifier receiving unit 223 receives the situation identifier from the kitchen terminal 3. The situation identifier receiving unit 223 normally receives the situation identifier and the kitchen terminal identifier from the kitchen terminal 3 .

The processing unit 23 performs various processes. The various processes are, for example, processes performed by the order menu information acquisition section 231, the order information acquisition section 232, and the message acquisition section 233. Furthermore, the processing unit 23 also generates an order identifier, which will be described later, for example. Furthermore, the processing unit 23 also performs various types of determination described in the flowchart. Note that other processing will be explained in due course.

The order menu information acquisition unit 231 acquires the order menu information from the order menu information storage unit 211 in response to the reception of the order menu acquisition instruction by the order menu acquisition instruction receiving unit 221.

Specifically, as described above, the order menu information storage unit 211 stores, for example, one or more pieces of order menu information associated with a communication destination identifier, and the order menu information acquisition unit 231 stores, for example, In response to the reception of the order menu acquisition instruction by the order menu acquisition instruction receiving unit 221, the order menu information paired with the communication destination identifier included in the order menu acquisition instruction is acquired from the order menu information storage unit 211.

The order information acquisition section 232 acquires order information using the order instruction received by the order instruction reception section 222. Order information is information regarding food orders. Order information is, for example, information sent to the kitchen. The order information may have the same structure as the order instructions. That is, the order information includes, for example, one or more pairs of a dish identifier and a quantity, and may also include a user identifier, a store identifier, and the like.

Additionally, order information typically includes an order identifier. An order identifier is information that identifies an order. The order identifier may be, for example, an order number such as "0001" or "0002" or an ID, but any information that can identify the order may be used. An order identifier such as an order number is generated by the processing unit 23, for example, in response to receiving an order instruction.

For example, the processing unit 23 holds one or more generated order identifiers (for example, the last generated order number), and stores an order identifier different from the one or more held order identifiers (for example, , an order number obtained by adding “1” to the held order number), and the generated order identifier may be delivered to the order information acquisition unit 232. However, the order information may be the same information as the order instruction, and its structure does not matter.

For example, the message acquisition unit 233 acquires message information corresponding to the situation identifier received by the situation identifier reception unit 223 from the message information storage unit 212, and uses the acquired message information to generate a message to be sent to the user terminal 1. get. Here, acquiring the message using the message information means, for example, adding the status identifier received from the kitchen terminal 3 by the status identifier receiving unit 223 or the order instruction received to one or more variables included in the template message information. The message is obtained by substituting the dish identifier and quantity received by the unit 222 from the user terminal 1.

Specifically, for example, the message information storage unit 212 stores two or more pieces of message information associated with the situation identifier as described above, and the order instruction receiving unit 222 receives the order instruction “(pizza, 1 If the status identifier receiving unit 223 receives the status identifier “order received” from the kitchen terminal 3, the message acquisition unit 233 sends a message corresponding to the received status identifier “order received”. The information “Order number {order identifier}: {dish identifier} {quantity} order has been accepted” is acquired from the message information storage unit 212. Then, the message acquisition unit 233 assigns the order identifier generated by the processing unit 23 (for example, “0023”) to “order identifier” among the three variables of the acquired message information, and sets {dish identifier} and By substituting the dish identifier (for example, "pizza") and the quantity (for example, "1 piece") included in the order instruction received by the order instruction receiving unit 222 into {quantity}, the message " Order number: 0023: Your order for 2 pizzas has been accepted.” is obtained.

Alternatively, the message acquisition unit 233 may receive, for example, the status identifier received by the status identifier reception unit 223 and the mode included in the order menu acquisition instruction received by the order menu acquisition instruction reception unit 221 or the order instruction received by the order instruction reception unit 222. Message information corresponding to the identifier may be acquired from the message information storage section 212, and a message to be transmitted to the user terminal 1 may be acquired using the acquired message information.

Specifically, for example, the message information storage unit 212 stores two or more pieces of message information associated with the situation identifier and the mode identifier as described above, and the order instruction receiving unit 222 receives the order instruction “( If the status identifier receiving unit 223 receives the status identifier “order accepted” from the kitchen terminal 3, the message acquisition unit 233 receives the status identifier “order accepted” from the kitchen terminal 3. Message information corresponding to "We have received your order for order number {order identifier}: {dish identifier} {quantity}. Please take a seat first." may be obtained from the message information storage unit 212. .

In this case as well, the message acquisition unit 233 assigns the generated order identifier (for example, "0023") to "order identifier" among the three variables of the acquired message information, and sets {dish identifier} and {quantity. } by substituting the dish identifier (for example, “pizza”) and quantity (for example, “1 piece”) that the received order instruction has, the message “Order number: 0023: Pizza 2” is sent to the user terminal 1. Your order has been accepted. Please take your seat first."

The transmitter 24 transmits various types of information. The various types of information include, for example, order menu information, order information, and messages.

The order menu information transmission unit 241 transmits the order menu information acquired by the order menu information acquisition unit 231 to the user terminal 1. Specifically, for example, in response to an order menu acquisition instruction received by the order menu acquisition instruction receiving section 221, the order menu information transmission section 241 transmits the order menu information acquired by the order menu information acquisition section 231 to the order menu acquisition instruction. The user identifier may be transmitted to the user terminal 1 corresponding to the received user identifier.

The order information transmitter 242 transmits the order information acquired by the order information acquirer 232 to the kitchen terminal 3. Specifically, for example, in response to the order instruction receiving section 222 receiving an order instruction, the order information transmitting section 242 transmits the order information obtained by the order information obtaining section 232 with a communication destination identifier associated with the order information. It is transmitted to the identified kitchen terminal 3.

The message transmitting unit 243 transmits the message acquired by the message acquiring unit 233 to the user terminal 1. Specifically, for example, in response to the order instruction receiving section 222 receiving an order instruction, the message transmitting section 243 sends a message obtained by the message obtaining section 233 to a user identifier that is received in conjunction with the order instruction. The information may also be transmitted to the user terminal 1.

The kitchen storage unit 31 that constitutes the kitchen terminal 3 can store various types of information. The various types of information include, for example, store identifiers and button information. Button information is information about a button that corresponds to a situation identifier. The buttons corresponding to the status identifiers are, for example, a first button associated with the status identifier "Order accepted", a second button associated with the status identifier "Cooking", and a third button associated with the status identifier "Cooking complete". button, etc. The button information is, for example, an image of a button having a character string such as "order accepted", but it may also be an image of a button colored in a color according to the situation identifier, and its format does not matter. For example, the color depending on the status identifier is red corresponding to the status identifier "order accepted", yellow corresponding to the status identifier "cooking", blue corresponding to "cooking complete", etc., but the types of colors are different. No question.

The kitchen reception section 32 receives various information. The various types of information include, for example, situation information. The kitchen reception unit 32 usually receives information such as situation information via an input device such as a touch panel. For reception via the touch panel, it is preferable to press various buttons such as the first to third buttons mentioned above, but input by menu selection or input by operating a software keyboard may also be used, and the manner is arbitrary. do not have.

The status information kitchen reception unit 321 receives status information from a store clerk in response to order-related information output by an order-related information kitchen output unit 351, which will be described later. Order-related information is information related to orders. The order-related information includes, for example, order information and button information.

The status information is information regarding the status of food preparation. Receiving situation information from a store clerk means, for example, that the store clerk presses one button out of one or more buttons (for example, the first to third buttons above) corresponding to one or more situations. Depending on the situation, button information corresponding to the one button (for example, a situation identifier associated with the one button) may be accepted.

The kitchen receiving section 33 receives various information. The various types of information include, for example, order information.

The order information kitchen receiving unit 331 receives order information from the server device 2 .

The kitchen processing section 34 performs various processes. The various processes are, for example, the processes of the order-related information kitchen configuration unit 341.

The order-related information kitchen configuration unit 341 uses the order information received by the order-information kitchen receiving unit 331 to configure order-related information to be output by the order-related information kitchen output unit 351, which will be described later. Specifically, for example, one or more pieces of button information are stored in the kitchen storage unit 31 in association with a status identifier, and the order-related information kitchen configuration unit 341 stores the received order information and one or more pieces of stored button information. The order-related information may include button information.

The kitchen output unit 35 outputs various information. The various types of information are, for example, order-related information.

The order-related information kitchen output unit 351 outputs the order-related information configured by the order-related information kitchen configuration unit 341. The order-related information kitchen output unit 351 normally displays the configured order-related information on a display. However, the order-related information may be printed out using a printer or output as sound from a speaker, and the output mode is not limited.

Normally, the order-related information kitchen output section 351 changes the display of the order-related information when the situation information kitchen reception section 321 receives the situation information.

Specifically, for example, for one piece of order-related information out of the two or more pieces of order-related information displayed, the status information kitchen reception unit 321 selects one of the two or more pieces of button information included in the one piece of order-related information. In response to receiving the button information, the display of the order-related information is changed.

The change in display is, for example, a change in the display mode of a button corresponding to the accepted button information, but may also be a change in the display mode of order information associated with the button. The change is, for example, to change the display of the button from normal display to highlighted display, but it may also be to change the display of each button other than the button from normal display to blurred display. The highlighted display may be, for example, colored, enlarged, or increased in brightness, but any display that makes the button stand out may be used. The blurred display may be, for example, grayed out, reduced size, or lowered brightness, but any display that makes each button other than the button inconspicuous may be used.

The kitchen transmitter 36 transmits various information. The various types of information include, for example, a situation identifier.

The situation identifier kitchen transmitting section 361 acquires a situation identifier corresponding to the situation information received by the situation information kitchen receiving section 321 and transmits the obtained situation identifier to the server device 2 .

For example, the kitchen storage unit 31 stores two or more pairs of button information and situation identifiers, and the situation identifier kitchen transmission unit 361 acquires the situation identifier corresponding to the received situation information from the kitchen storage unit 31. You may.

The user storage section 11, the storage section 21, the order menu information storage section 211, the message information storage section 212, and the kitchen storage section 31 are preferably nonvolatile recording media such as a hard disk or flash memory, but volatile storage media such as RAM are suitable. It is also possible to realize this with a digital recording medium.

The process by which information is stored in the user storage unit 11 or the like does not matter. For example, information may be stored in the user storage unit 11 or the like via a recording medium, or information transmitted via a network or communication line may be stored in the user storage unit 11 or the like. Alternatively, information input via an input device may be stored in the user storage unit 11 or the like. The input device may be anything, such as a keyboard, mouse, touch panel, etc.

The user reception unit 12, the selection instruction user reception unit 121, the order instruction user reception unit 122, the kitchen reception unit 32, and the situation information kitchen reception unit 321 may or may not include input devices. The user reception unit 12 and the like can be realized by the driver software of the input device, or by the input device and its driver software.

The user processing unit 13, the processing unit 23, the order menu information acquisition unit 231, the order information acquisition unit 232, the message acquisition unit 233, the kitchen processing unit 34, and the order-related information kitchen configuration unit 341 are usually realized by an MPU, memory, etc. can be done. The processing procedures of the user processing unit 13 and the like are usually realized by software, and the software is recorded in a recording medium such as a ROM. However, the processing procedure may be realized by hardware (dedicated circuit).

User transmission unit 14, order menu acquisition instruction user transmission unit 141, order instruction user transmission unit 142, transmission unit 24, order menu information transmission unit 241, order information transmission unit 242, message transmission unit 243, kitchen transmission unit 36, and status The identifier kitchen transmitter 361 is usually realized by a wired or wireless communication means (for example, a communication module such as a NIC (Network Interface Controller) or a modem), but it may also be realized by a broadcast means (for example, a broadcast module). good.

User receiving section 15, order menu information user receiving section 151, message user receiving section 152, receiving section 22, order menu acquisition instruction receiving section 221, order instruction receiving section 222, situation identifier receiving section 223, kitchen receiving section 33, and The order information kitchen receiving unit 331 is usually realized by wired or wireless communication means, but may also be realized by means for receiving broadcasts (for example, a broadcast receiving module).

The user output unit 16, the order screen user output unit 161, the message user output unit 162, the kitchen output unit 35, and the order-related information kitchen output unit 351 are considered to include output devices such as displays and speakers, but are not considered to include them. You can. The user output unit 16 and the like can be realized by the driver software of the output device, or by the output device and its driver software.

Next, the operation of the information system will be explained using flowcharts shown in FIGS. 5 to 7. FIG. 5 is a flowchart illustrating the operation of the user terminal 1. In the flowchart of FIG. 5, it is assumed that the process of registering one or more communication destination identifiers (for example, LINE friend registration, etc.) has been completed in advance.

(Step S501) The user processing unit 13 determines whether the user reception unit 12 has received an instruction to start the communication application. If it is determined that the user reception unit 12 has received the activation instruction for the communication application, the process proceeds to step S502, and if it is determined that the instruction has not been received, the process returns to step S501.

(Step S502) The user processing unit 13 starts the communication application stored in the user storage unit 11. When the communication application is started, an initial screen containing one or more pre-registered communication destination identifiers is displayed.

(Step S503) The user processing unit 13 determines whether the selection instruction user reception unit 121 has received the communication destination selection instruction. If it is determined that the selection instruction user reception unit 121 has accepted the communication destination selection instruction, the process advances to step S504, and if it is determined that the communication destination selection instruction has not been received, the process returns to step S503.

(Step S504) The order menu acquisition instruction user transmission unit 141 transmits an order menu acquisition instruction to the server device 2 based on the communication destination selection instruction received in step S503. Specifically, the order menu acquisition instruction user transmission unit 141 pairs, for example, an order menu acquisition instruction including the communication destination identifier included in the received communication destination selection instruction with the user identifier stored in the user storage unit 11. Send to server device 2.

(Step S505) The user processing unit 13 determines whether the order menu information user receiving unit 151 has received the order menu information. If it is determined that the order menu information user receiving unit 151 has received the order menu information, the process advances to step S506, and if it is determined that the order menu information has not been received, the process returns to step S505.

(Step S506) The user processing unit 13 configures an order communication screen using the order menu information received in step S505.

(Step S507) The order screen user output unit 161 outputs the order communication screen configured in step S506 via an output device such as a display.

(Step S508) The user processing unit 13 determines whether the order instruction user reception unit 122 has accepted an order instruction on the order communication screen output in step S507. If it is determined that the order instruction user reception unit 122 has accepted the order instruction on the output order communication screen, the process proceeds to step S509, and if it is determined that the order instruction has not been received, the process returns to step S508.

(Step S509) The order instruction user transmitter 142 transmits the order instruction accepted in step S508 to the server device 2. The order instruction user transmission section 142 transmits the accepted order instruction to the server device 2, for example, in combination with the user identifier stored in the user storage section 11.

(Step S510) The user processing unit 13 determines whether the message user receiving unit 152 has received the message from the server device 2. If it is determined that the message user receiving unit 152 has received the message from the server device 2, the process advances to step S511, and if it is determined that the message has not been received, the process returns to step S510.

(Step S511) The user processing unit 13 switches the screen from the order communication screen to the common communication screen. Note that if the common communication screen is being displayed when the message is received, there is no need to switch the screen.

(Step S512) The message user output unit 162 outputs the message received in step S501 to the common communication screen. This causes the message to be displayed on the common communication screen.

(Step S513) The user processing unit 13 determines whether the user reception unit 12 has received an instruction to terminate the communication application. If it is determined that the user reception unit 12 has received an instruction to terminate the communication application, the process advances to step S514, and if it is determined that the instruction has not been received, the process returns to step SS513.

(Step S514) The user processing unit 13 ends the communication application. After that, the process returns to step S501.

Note that in the flowchart of FIG. 5, the process starts when the user terminal 1 is powered on or a program is started, and ends when the power is turned off or an interrupt to end the process occurs. However, the trigger for starting or ending the process does not matter.

FIG. 6 is a flowchart illustrating the operation of the server device 2.

(Step S601) The processing unit 23 determines whether the order menu acquisition instruction receiving unit 221 has received the order menu acquisition instruction from the user terminal 1. The order menu acquisition instruction receiving unit 221 receives an order menu acquisition instruction and a user identifier from the user terminal 1 . If it is determined that the order menu acquisition instruction receiving unit 221 has received the order menu acquisition instruction from the user terminal 1, the process advances to step S602, and if it is determined that the order menu acquisition instruction has not been received, the process returns to step S601.

(Step S602) The order menu information acquisition unit 231 acquires the order menu information in the order menu information storage unit 211 using the order menu acquisition instruction received by the order instruction receiving unit 222 in step S601. Specifically, the order menu information acquisition unit 231 acquires, from the order menu information storage unit 211, the order menu information paired with the communication destination identifier included in the received order menu acquisition instruction, for example.

(Step S603) The order menu information transmitting unit 241 transmits the order menu information acquired in step S602 to the user terminal 1.

(Step S604) The processing unit 23 determines whether the order instruction receiving unit 222 has received the order instruction from the user terminal 1. The order instruction receiving unit 222 receives an order instruction from the user terminal 1 in pairs with, for example, a user identifier. If it is determined that the order instruction receiving unit 222 has received the order instruction from the user terminal 1, the process advances to step S605, and if it is determined that the order instruction has not been received, the process returns to step S604.

(Step S605) The order information acquisition unit 232 acquires order information using the order instruction received in step S604. Specifically, the order information acquisition unit 232, for example, receives the user identifier received in conjunction with the order instruction in step S604, and various information included in the order instruction (for example, a communication destination identifier, a set of a dish identifier, and a quantity). and an order identifier.

(Step S606) The order information transmitter 242 transmits the order information acquired in step S606 to the kitchen terminal 3. Specifically, the order information transmitting unit 242 transmits the acquired order information to the kitchen terminal 3 corresponding to the communication destination identifier included in the order information. Note that the acquired order information is stored in the storage unit 21, for example.

(Step S607) The processing unit 23 determines whether the situation identifier receiving unit 223 has received the situation identifier from the kitchen terminal 3. If it is determined that the situation identifier receiving unit 223 has received the situation identifier from the kitchen terminal 3, the process advances to step S608, and if it is determined that the situation identifier has not been received, the process returns to step S607.

(Step S608) The message acquisition unit 233 acquires message information corresponding to the situation identifier received in step S607, and acquires a message using the message information. Specifically, for example, the message acquisition unit 233 acquires message information corresponding to the received situation identifier from the message information storage unit 212, and retrieves a message containing one or more types of character strings or images corresponding to the message information. get.

(Step S609) The message transmitter 243 transmits the message acquired in step S608 to the user terminal 1. After that, the process returns to step S601.

Note that in the flowchart of FIG. 6, the process starts when the server device 2 is powered on or a program is started, and ends when the power is turned off or an interrupt to end the process occurs. However, the trigger for starting or ending the process does not matter.

FIG. 7 is a flowchart illustrating the operation of the kitchen terminal 3.

(Step S701) The kitchen processing unit 34 determines whether the order information kitchen receiving unit 331 has received order information from the server device 2. If it is determined that the order information kitchen receiving unit 331 has received the order information from the server device 2, the process advances to step S702, and if it is determined that the order information has not been received, the process returns to step S701.

(Step S702) The order-related information kitchen configuration unit 341 configures order-related information using the order information received in step S701. Specifically, for example, one or more pieces of button information are stored in the kitchen storage unit 31 in association with a status identifier, and the order-related information kitchen configuration unit 341 stores the received order information and one or more pieces of stored button information. The order-related information may include button information.

(Step S703) The order-related information kitchen output unit 351 outputs the order-related information configured in step S702 via an output device such as a display.

(Step S704) The kitchen processing unit 34 determines whether the status information kitchen reception unit 321 has received status information regarding the order-related information output in step S703. If it is determined that the situation information kitchen reception unit 321 has received the situation information, the process advances to step S705, and if it is determined that the situation information has not been received, the process returns to step S704.

(Step S705) The situation identifier kitchen transmitter 361 acquires the situation identifier corresponding to the situation information accepted in step S704, and sends the situation identifier to the server device 2. Specifically, for example, the kitchen storage unit 31 stores one or more pairs of status information and status identifiers, and the status identifier kitchen transmitting unit 361 transmits the status identifier associated with the received status information. may be acquired from the kitchen storage unit 31 and transmitted to the server device 2. After that, the process returns to step S701.

In the flowchart of FIG. 7, the process starts when the kitchen terminal 3 is turned on or a program is started, and ends when the power is turned off or an interrupt to end the process occurs. However, the trigger for starting or ending the process does not matter.

The specific operation of the information system in this embodiment will be described below. A conceptual diagram of the information system is shown in Figure 1. The information system of this example includes two or more user terminals 1, a server device 2, and three or more kitchen terminals 3. In this example, stores X and Y, which are located in a food court in a certain shopping center, use an information system to accept food orders from users. Although store X is a pizza shop and store Y is a sushi restaurant, the types of food offered at each store do not matter.

One of the two or more user terminals 1 (hereinafter referred to as "user terminal 1a") is a terminal of user a, and the other one (hereinafter referred to as "user terminal 1b") is a terminal of user b. Two of the three or more kitchen terminals 3 (hereinafter referred to as kitchen terminals 3X1 and 3X2) are terminals in the kitchen of store X, and the other one (hereinafter referred to as kitchen terminal 3Y) is in the kitchen of store Y. It is a terminal.

A communication application, a user identifier "a", and the like are stored in the user storage unit 11 of the user terminal 1a. A communication application, a user identifier "b", and the like are stored in the user storage unit 11 of the user terminal 1b. Note that the communication application is, for example, a LINE application.

A kitchen terminal identifier "X1" is stored in the kitchen storage section 31 of the kitchen terminal 3X1. A kitchen terminal identifier "X2" is stored in the kitchen storage section 31 of the kitchen terminal 3X2. A store identifier "Y" is stored in the kitchen storage section 31 of the kitchen terminal 3Y. Note that the kitchen terminal identifiers "X1", "X2", and "Y" are all communication destination identifiers, and hereinafter may be written as communication destination identifier "X1" or the like.

Further, one or more pieces of button information are stored in the kitchen storage section 31 of each of the kitchen terminal 3X and the kitchen terminal 3Y in association with the situation identifier. Also stored is first button information associated with the status identifier “order acceptance”, second button information associated with the status identifier “cooking”, third button information associated with the status identifier “cooking complete”, etc. There is.

The order menu information storage unit 211 stores one or more pieces of order menu information associated with communication destination identifiers, as shown in FIG. 8, for example. FIG. 8 is a data structure diagram of order menu information. The order menu information includes one or more dish information. The dish information includes a dish identifier, price information, and a dish image.

Note that each stored order menu information of one or more is associated with an ID (for example, "1", "2", etc.), and below, order menu information associated with ID "i" will be described. It may be written as "order menu information i". The order menu information associated with the communication destination identifier may be, for example, order menu information 1 associated with the communication destination identifier "X", order menu information 2 associated with the communication destination identifier "Y", etc. . The communication destination identifier "X" is an identifier for identifying store X, and the communication destination identifier "Y" is an identifier for identifying store Y.

The order menu information 1 in this example includes two or more pairs of cooking information and communication destination identifiers. Specifically, order menu information 1 includes a pair of cooking information “(meat pizza, 1000 yen, meat pizza.jpg)” and communication destination identifier “X1”, and cooking information “(seafood pizza, 1500 yen, seafood pizza.jpg)” )” and communication destination identifier “X2”. The communication destination identifier “X1” is a kitchen terminal identifier that identifies the first kitchen terminal 3 among the two or more kitchen terminals 3 that the store X has. The communication destination identifier “X2” is a kitchen terminal identifier that identifies the second kitchen terminal 3 among the two or more kitchen terminals 3 that the store X has.

The order menu information 2 includes one or more dish information "(Nigiri sushi, 1200 yen, Nigiri sushi.jpg), . . ." and a communication destination identifier "Y". The communication destination identifier “Y” is a kitchen terminal identifier that identifies the kitchen terminal 3 that the store Y has.

The message information storage unit 212 stores one or more pieces of message information associated with a set of a situation identifier and a mode identifier, as shown in FIG. 9, for example. FIG. 9 is a data structure diagram of message information. Note that each piece of stored message information is associated with an ID (for example, "1", "2", etc.), and below, message information associated with ID "j" will be referred to as "message". Information may be written as "Information j".

The combination “(Order Acceptance, In-store)” of the status identifier “Order Acceptance” and the mode identifier “In-Store” contains message information 1 “Order number {Order identifier}: {Dish identifier} {Quantity} We have received your order. Please take a seat first.'' is included. The combination “(Cooking, In-store)” of the status identifier “Cooking” and the mode identifier “In-store” corresponds to the message information 2 “Order number {Order identifier}: Currently cooking. Please wait until completion.” attached. The combination “(cooking complete, in-store)” of the status identifier “cooking complete” and the mode identifier “in-store” contains message information 3 “Order number {order identifier}: The food you ordered has been completed. Please come to the eat-in counter. ” is included.

Similarly, in the group "(Order reception, outside the store)", message information 4 "Order number {order identifier}: {dish identifier} {quantity} has been received. Please pick it up at the takeout counter." The message information 5 "Order number {order identifier}: Currently cooking. Please wait until completion." is associated with the group "(Cooking, outside the store)" and the group "(Cooking complete, outside the store)" Message information 6 "Order number {order identifier}: The food you ordered has been completed. Please come to the takeout window."

Note that the message information may include tax rate information regarding the consumption tax rate. In that case, the tax rate information included in the message information may be different depending on whether the mode identifier is "in-store" or "out-of-store." Specifically, message information associated with the mode identifier "in-store" (for example, message information 1, etc.) includes tax rate information "consumption tax rate: 10%" and message information associated with the mode identifier "out-of-store" (For example, message information 4, etc.) may include tax rate information "consumption tax rate: 8%".

(Eat-in)
The current time is before noon, and user a is shopping at a shopping center. User a plans to purchase pizza at store X around noon and eat it in the food court. User a is currently trying to reserve pizza for eat-in at store X using a communication app. Communication destination identifiers "X1", "X2", etc. necessary for reservation have already been registered in the communication application within the user terminal 1a. Note that if the communication destination identifier required for reservation has not been registered, registration will be performed using the procedure described for takeout.

First, the user a turns on the power of the user terminal 1a and issues an instruction to start the communication application via an input device such as a touch panel.

In the user terminal 1a, the user reception unit 12 receives the activation instruction, and the user processing unit 13 activates the communication application stored in the user storage unit 11 in response to the received activation instruction.

When the communication application is started, for example, an initial screen as shown in FIG. 10 is displayed on the display of the user terminal 1a. FIG. 10 is an example of the initial screen. The initial screen includes, for example, a character string such as "friend", a communication destination list, and a "friend registration" button. Note that although the "friend registration" button in this example has the character string "friend registration", it may be an image such as an icon, and its form is not limited. The communication destination list is a collection of names and store names corresponding to one or more communication destination identifiers registered by the user.

The communication destination identifier is, for example, a telephone number. The communication destination list includes, for example, the name "Yamada XXX" corresponding to the communication destination identifier "A", the name "Tanaka XXX" corresponding to the communication destination identifier "B", and the store name corresponding to the communication destination identifier "X". It has “○○ pizza” etc. The "friend registration" button is a button for registering a communication destination.

User a inputs a communication destination selection instruction having a communication destination identifier "X" by selecting the store name "○○ Pizza" from the communication destination list.

In the user terminal 1a, the selection instruction user reception unit 121 receives the communication destination selection instruction, and the order menu acquisition instruction user transmission unit 141 sends an order having the communication destination identifier “X” selected by the received communication destination selection instruction. The menu acquisition instruction is sent to the server device 2 in combination with the user identifier “a” stored in the user storage unit 11.

In the server device 2, the order menu acquisition instruction receiving unit 221 receives the order menu acquisition instruction in combination with the user identifier “a”, and the order menu information acquisition unit 231 receives the communication destination of the received order menu acquisition instruction. Order menu information 1 paired with the identifier “X” is acquired from the order menu information storage unit 211. The order menu information transmitting unit 241 transmits the acquired order menu information 1 to the user terminal 1a corresponding to the user identifier "a" received in combination with the order menu acquisition instruction.

In the user terminal 1a, the order menu information user receiving unit 151 receives the order menu information, and the user processing unit 13 uses the received order menu information to configure an order communication screen and output the order screen user output. The unit 161 outputs the configured order communication screen via the display.

As a result, for example, an order communication screen as shown in FIG. 11 is displayed on the display. FIG. 11 is a diagram showing an example of an order communication screen. This communication screen for ordering includes two or more pieces of dish information, the character string "Please enter the dish and quantity to order", and one or more pairs of dish identifier and quantity for inputting one or more pairs. input field, and two or more mode selection keys corresponding to two or more modes including inside the store and outside the store.

One of the two or more pieces of dish information includes, for example, "meat pizza" which is a dish identifier, "1000 yen" which is price information, and "meat pizza.jpg" which is a dish image. The other one of the two or more pieces of dish information includes, for example, "seafood pizza" which is a dish identifier, "1500 yen" which is price information, and "seafood pizza.jpg" which is a dish image.

User a inputs an order instruction for ordering one meat pizza for eat-in on the ordering communication screen of store X displayed on the display via an input device such as a touch panel. Specifically, for example, a pair of dish identifier and quantity "(meat pizza, 1 piece)" is input into the input field, and a mode selection key corresponding to the inside of the store is operated.

In the user terminal 1a, the order instruction user reception unit 122 receives the order instruction, and the order instruction user transmission unit 142 uses the received order instruction to send the communication destination identifier “X1” corresponding to the dish identifier “meat pizza”. , an ordering instruction having a dish identifier and quantity pair "(meat pizza, 1 piece)" and a mode identifier "in-store" is sent to the server device 2 in combination with the user identifier "a".

In the server device 2, the order instruction receiving unit 222 receives the order instruction as a pair with the user identifier “a”, and the processing unit 23 generates an order identifier “0023”. The order information acquisition unit 232 uses the received order instruction and the generated order identifier “0023” to obtain the user identifier “a”, the communication destination identifier “X1”, the set of the dish identifier and the quantity “( The order information including "meat pizza, 1 piece)", order identifier "0023", etc. is acquired. The order information transmitter 242 transmits the acquired order information to the kitchen terminal 3X1 corresponding to the communication destination identifier "X1".

In the kitchen terminal 3 The order-related information includes three button information. The order-related information kitchen output unit 351 outputs the configured order-related information via an output device such as a display.

At this point, on the display of the kitchen terminal 3X1, for example, as shown in FIG. , a "cooking" button corresponding to the second button information, and a "cooking complete" button corresponding to the third button information).

A clerk in the kitchen who is in charge of cooking meat pizza presses an "order acceptance" button in response to the order information regarding the meat pizza displayed on the display of the kitchen terminal 3X1. The situation information kitchen reception unit 321 receives first button information corresponding to the pressed "order reception" button. The status identifier kitchen transmitter 361 acquires the status identifier “order accepted” corresponding to the received first button information from the kitchen storage unit 31, and pairs the acquired status identifier with the order identifier “0023”. Send to server device 2.

Note that normally, when the status information kitchen reception unit 321 receives status information such as any one of the first to third button information for one piece of order-related information, the order-related information kitchen output unit 351 outputs the following information: Change the display of the order-related information in question. The change in display is, for example, a change in the display mode of a button corresponding to the accepted button information, but may also be a change in the display mode of order information associated with the button. For example, the change is to change the display of the button from normal display to highlighted display, but it may also be to change the display of each button other than the button from normal display to blurred display. The highlighted display may be, for example, colored, enlarged, or increased in brightness, but any display that makes the button stand out may be used. The blurred display may be, for example, grayed out, reduced size, or lowered brightness, but any display that makes each button other than the button inconspicuous may be used.

Here, in response to acceptance of the first button information, for example, the display of the "order acceptance" button is changed from normal display to highlighted display.

In the server device 2, the status identifier receiving unit 223 receives the status identifier “Order Accepted” as a pair with the order identifier “0023”, and the message acquiring unit 233 receives one or more order related information stored in the storage unit 21. Among them, the mode identifier "in-store" is acquired from the order-related information corresponding to the order identifier "0023". Then, the message acquisition unit 233 acquires message information (here, a template "order number {order identifier}: {dish identifier}") corresponding to the set of the received order identifier and the acquired mode identifier "(order reception, in-store)". } We have received your order for {quantity}. Please take a seat first.”) is obtained from the message information storage unit 212.

Then, the message acquisition unit 233 assigns the order identifier "meat pizza", the quantity "1 piece", and the order number "0023" to the acquired message information, thereby generating the message (here, "order number 0023: meat pizza"). Your order for 1 ticket has been accepted. Please take a seat first."). The message transmitting unit 243 transmits the obtained message, paired with the order identifier "0023", to the user terminal 1a corresponding to the user identifier "a" included in the order-related information corresponding to the order identifier "0023". .

In the user terminal 1a, the message user receiving section 152 receives the above message, and in response, the user processing section 13 switches the screen from the order communication screen to the common communication screen. The message user output unit 162 outputs the received message to the common communication screen. As a result, for example, as shown in FIG. 13, the above message is displayed on the common communication screen, and the user a can confirm that the pizza order has been accepted for eat-in.

Thereafter, in the kitchen of store X, the clerk starts cooking the meat pizza. Before that, the clerk presses the "Cooking" button for the order-related information regarding the meat pizza. The situation information kitchen reception unit 321 receives second button information corresponding to the pressed “Cooking” button, and the situation identifier kitchen transmission unit 361 receives the situation identifier “Cooking” corresponding to the second button information. is acquired, and the acquired status identifier is transmitted to the server device 2 along with the order identifier "0023".

In addition, in response to the second button information being accepted for the order-related information regarding the meat pizza, the display of the "Cooking" button corresponding to the order information for the meat pizza changes from normal display to cooperative display. , the display of the "Order Acceptance" button returns from highlighted display to normal display.

In the server device 2, the status identifier receiving unit 223 receives the status identifier “Cooking” as a pair with the order identifier “0023”, and the message acquiring unit 233 extracts the mode identifier from the order related information corresponding to the order identifier “0023”. Get “in-store”. Then, the message acquisition unit 233 acquires message information (here, a template ``Order number {order identifier}: Now cooking Please wait for a while until completion.'') from the message information storage unit 212, and by assigning the order identifier to the acquired message information, a message (here, ``Order number 0023'': Cooking is currently in progress) is generated. Please wait for a while until completion.'' The message transmitter 243 transmits the acquired message along with the order number "0023" to the user terminal 1a.

In the user terminal 1a, the message user receiving section 152 receives the above message, and the message user output section 162 outputs the received message to the common communication screen. As a result, the above message is displayed on the common communication screen, and the user a can confirm that the cooking of the ordered dish has started. When a suitable time (for example, 5 minutes, 10 minutes, etc.) has passed since the start of cooking, user a heads to the food court. In the kitchen of store X, the cooking of the meat pizza is completed, and the clerk presses the "cooking complete" button for the order-related information regarding the meat pizza. The status information kitchen reception unit 321 receives third button information corresponding to the pressed “cooking complete” button, and the status identifier kitchen transmission unit 361 receives the status identifier “cooking complete” corresponding to the third button information. is acquired, and the acquired status identifier is transmitted to the server device 2 along with the order identifier "0023".

Note that in response to acceptance of the third button information, the display of the "Cooking Complete" button changes from normal display to highlighted display, while the display of the "Cooking" button returns from highlighted display to normal display.

In the server device 2, the status identifier receiving unit 223 receives the status identifier “cooking complete” as a pair with the order identifier “0023”, and the message acquiring unit 233 extracts the mode identifier from the order related information corresponding to the order identifier “0023”. Get “in-store”. Then, the message acquisition unit 233 acquires message information (here, a template "order number {order identifier}: The food is ready. Please come to the eat-in counter.") from the message information storage unit 212, and by assigning the order identifier "0023" to the obtained message information, the message (here, "order number 0023" : The food you ordered is complete. Please come to the eat-in counter." is acquired. The message transmitter 243 transmits the acquired message to the user terminal 1a along with the order identifier "0023".

In the user terminal 1a, the message user receiving section 152 receives the above message, and the message user output section 162 outputs the received message to the common communication screen. As a result, the above-mentioned message is displayed on the common communication screen, and the user a can confirm the completion of the ordered dish and the location where it will be received.

In this way, user a can receive the ordered pizza at a suitable timing and eat in.

(Take-out)
The current time is past noon, and user b is eating in the food court. User b plans to purchase sushi at store Y after eating and take it out. User b is currently trying to order take-out sushi from store Y using a communication app. However, the store identifier "Y" required for ordering has not yet been registered in the communication application within the user terminal 1b.

First, the user b turns on the power of the user terminal 1b and issues an instruction to start the communication application. In the user terminal 1b, the user reception unit 12 receives the activation instruction, and the user processing unit 13 activates the communication application. When the communication application is started, for example, an initial screen as shown in FIG. 10 is displayed.

Next, user b presses the "friend registration" button on the initial screen and registers store Y as a new communication destination according to a predetermined procedure. Note that the registration procedure is similar to, for example, "additional friend registration" in the LINE app, and detailed explanation will be omitted. When the registration of store Y is completed, the store identifier "Y" is displayed in the communication destination list on the initial screen.

User b inputs a communication destination selection instruction to select communication destination identifier "Y" from the communication destination list via the input device.

In the user terminal 1b, the selection instruction user reception unit 121 receives the communication destination selection instruction, and the order menu acquisition instruction user transmission unit 141 sends the order menu acquisition instruction with the communication destination identifier “Y” to the user identifier “b”. The data is sent to the server device 2 as a pair.

In the server device 2, the order menu acquisition instruction receiving unit 221 receives the order menu acquisition instruction, etc., and the order menu information acquisition unit 231 acquires the order menu information 2 paired with the communication destination identifier “Y”, and processes the order. The menu information transmitting unit 241 transmits the acquired order menu information 2 to the user terminal 1b.

In the user terminal 1b, the order menu information user receiving section 151 receives the order menu information, and the user processing section 13 configures an order communication screen using the received order menu information. The order screen user output unit 161 outputs the configured order communication screen via the display.

As a result, an order communication screen similar to that shown in the figure is displayed on the display of the user terminal 1b, for example. However, on the order communication screen displayed here, one of the two or more pieces of dish information is, for example, the dish identifier "Nigiri sushi", the price information "1200 yen", and the dish image "Nigiri sushi". Sushi.jpg" etc.

User b inputs an order instruction for ordering two portions of nigiri sushi to take out on the ordering communication screen via an input device such as a touch panel. Specifically, the pair of dish identifier and quantity "(nigiri sushi, 2 servings)" is input into the input field, and the mode selection key corresponding to outside the store is operated.

In the user terminal 1b, the order instruction user reception unit 122 receives the order instruction, and the order instruction user transmission unit 142 sends the store identifier “Y” and the set of dish identifier and quantity “(nigiri sushi, 2 servings)”. An order instruction having the mode identifier "outside the store" is sent to the server device 2 in combination with the user identifier "b".

In the server device 2, the order instruction receiving unit 222 receives the above-mentioned order instructions, etc., and the order information obtaining unit 232 receives the user identifier “b”, the store identifier “Y”, the pair of dish identifier and quantity “(nigiri sushi, 2 servings)", order identifier "0234", etc. is acquired. The order information transmitter 242 transmits the acquired order information to the kitchen terminal 3Y corresponding to the store identifier "Y".

In the kitchen terminal 3Y, the order information kitchen receiving section 331 receives the above order information, and the order related information kitchen configuration section 341 configures order related information having the received order information and three button information. The order-related information kitchen output unit 351 outputs the configured order-related information via a display. At this point, on the display of the kitchen terminal 3Y, one or more pieces of order information including the order information regarding the above-mentioned sushi are displayed in association with three buttons, respectively.

The clerk in the kitchen presses the "order acceptance" button among the three buttons in response to the order information regarding the nigiri sushi displayed on the display of the kitchen terminal 3Y. The situation information kitchen reception unit 321 receives the first button information corresponding to the pressed “order acceptance” button, and the situation identifier kitchen transmission unit 361 receives the situation identifier corresponding to the received first button information. “Order accepted” is acquired, and the acquired status identifier is sent to the server device 2 as a pair with the order identifier “0234”. Note that the process of changing the display of management-related information in response to reception of button information has been described above and will not be repeated (the same applies hereafter).

In the server device 2, the status identifier receiving unit 223 receives the status identifier “order accepted”, etc., and the message acquiring unit 233 receives the order identifier “0234” from among the one or more order related information stored in the storage unit 21. The mode identifier “outside store” is obtained from the order-related information corresponding to “. Then, the message acquisition unit 233 acquires message information (here, a template "order number {order identifier}: {cooking We have received your order for identifier } {quantity}. Please pick it up at the takeout counter.”) is obtained from the message information storage unit 212 . Then, the message acquisition unit 233 assigns the order identifier “0234”, the dish identifier “Nigiri sushi”, and the quantity “2 servings” to the acquired message information, and sends the message (here, “Order number 0234: Nigiri sushi”) to the acquired message information. We have received your order for two servings of sushi. Please pick it up at the takeout window."). The message transmitting unit 243 transmits the acquired message to the user terminal 1b along with the order identifier "0234."

In the user terminal 1b, the message user receiving unit 152 receives the above message, the user processing unit 13 switches from the order communication screen to the common communication screen, and the message user output unit 162 receives the received message. Output to the common communication screen. As a result, for example, as shown in FIG. 14, the above message is displayed on the common communication screen, and user b can confirm that the sushi order has been accepted for takeout.

Thereafter, in the kitchen of store Y, the clerk begins to prepare the nigiri sushi. Before that, the clerk presses the "Cooking" button for the order information regarding the above-mentioned sushi. The situation information kitchen reception unit 321 receives the second button information corresponding to the pressed “Cooking” button, and the situation identifier kitchen transmission unit 361 receives the situation identifier corresponding to the received second button information. “Cooking in progress” is acquired, and the acquired status identifier is sent to the server device 2 along with the order identifier “0234”.

In the server device 2, the status identifier receiving unit 223 receives the status identifier “Cooking” as a pair with the order identifier “0023”, and the message acquiring unit 233 extracts the mode identifier from the order related information corresponding to the order identifier “0023”. Get “in-store”. Then, the message acquisition unit 233 acquires message information (here, a template "order number {order identifier}: cooking now") corresponding to the set of the received order identifier and the acquired mode identifier "(cooking, outside the store)". "Please wait for a while until completion.") from the message information storage unit 212, and by assigning an order identifier etc. to the obtained message information, the message (here, "Order number 0234": Cooking now Please wait for a while until completion."). The message transmitter 243 transmits the acquired message to the user terminal 1b along with the order identifier "0234."

In the user terminal 1b, the message user receiving section 152 receives the above message, etc., and the message user output section 162 outputs the received message to the common communication screen. As a result, the above message is displayed on the common communication screen, and user b can confirm that the cooking of the ordered dish has started.

In the kitchen of store Y, the cooking of two servings of nigiri sushi is completed, and the store clerk presses the "cooking complete" button in response to the order information regarding the nigiri sushi. The situation information kitchen reception unit 321 receives the third button information corresponding to the pressed “cooking complete” button, and the situation identifier kitchen transmission unit 361 receives the situation identifier “” corresponding to the received third button information. "Cooking completed" is acquired, and the acquired status identifier is transmitted to the server device 2 in combination with the order identifier "0234".

In the server device 2, the status identifier receiving unit 223 receives the status identifier “cooking complete” as a pair with the order identifier “0234”, and the message acquiring unit 233 extracts the mode identifier from the order related information corresponding to the order identifier “0234”. Get “outside the store”. Then, the message acquisition unit 233 acquires message information (here, a template "order number {order identifier}: order The dish is completed. Please come to the takeout counter.") from the message information storage unit 212, and the order identifier "0234" is assigned to the obtained message information. 0234: The food you ordered has been completed. Please come to the takeout window."). The message transmitter 243 transmits the acquired message to the user terminal 1b along with the order identifier "0234".

In the user terminal 1b, the message user receiving section 152 receives the above message, etc., and the message user output section 162 outputs the received message to the common communication screen. As a result, the above-mentioned message is displayed on the common communication screen, and the user b can confirm the completion of the ordered dish and the location where it will be received.

In this way, user b can receive the ordered sushi at a suitable time and take it out.

As described above, according to the present embodiment, the information system includes the user terminal 1, the server device 2, and the kitchen terminal 3, and has the user storage unit 11 select one communication destination from two or more communication destinations. A communication application having a common communication screen on which communication can be performed is stored, and when the communication application is activated, the user terminal 1 receives a communication destination selection instruction from the user, and selects the communication destination. Based on the acceptance of the instruction, an order menu acquisition instruction, which is an instruction to acquire order menu information for ordering food, is sent to the server device 2, and in response to the transmission of the order menu acquisition instruction, it responds to the selected communication destination. receives the order menu information to be sent, outputs an order communication screen configured using the received order menu information, receives food order instructions from the user on the output order communication screen, and executes the order instructions. Based on acceptance, an order instruction is transmitted to the server device 2, a message based on the clerk's input to the kitchen terminal 3 is received from the server device 2, and the received message is output to the common communication screen.

The message information storage unit 212 stores two or more pieces of message information associated with a status identifier that identifies the status of food preparation, and the order menu information storage unit 211 stores order menu information. receives the order menu acquisition instruction from the user terminal 1, acquires the order menu information in the order menu information storage section 211 in response to the reception of the order menu acquisition instruction, and transmits the acquired order menu information to the user terminal 1. , receives an order instruction from the user terminal 1, uses the received order instruction to obtain order information, transmits the obtained order information to the kitchen terminal 3, receives a status identifier from the kitchen terminal 3, and determines the received status. Message information corresponding to the identifier is acquired from the message information storage unit 212, a message to be transmitted to the user terminal 1 is acquired using the message information, and the acquired message is transmitted to the user terminal 1.

The kitchen terminal 3 receives order information from the server device 2, configures order-related information to be output using the received order information, outputs the configured order-related information, responds to the order-related information, and controls the cooking process. Status information that is information regarding the status of preparation is received from the store clerk, a status identifier corresponding to the received status information is acquired, and the status identifier is transmitted to the server device 2.

This allows users and kitchen staff to exchange necessary and different information using the communication app.

Further, in the above configuration, the order menu acquisition instruction or the order instruction has a mode identifier for identifying a mode, and the message information storage unit 212 stores two or more messages associated with the situation identifier and the mode identifier. The server device 2 acquires message information corresponding to the received status identifier and the order menu acquisition instruction or the mode identifier included in the order instruction from the message information storage unit 212, and stores the message information. to obtain a message to be sent to the user terminal 1. This allows the communication app to be used to more appropriately exchange necessary and different information between the user and the kitchen staff.

Further, in the above configuration, the order menu information has one or more pairs of a dish identifier that identifies a dish and a kitchen terminal identifier that identifies the kitchen terminal 3, and the order instruction has a dish identifier. , the server device 2 may transmit the order information acquired using the received order instruction to the kitchen terminal 3 identified by the kitchen terminal identifier that pairs with the dish identifier included in the order instruction.

Thereby, the kitchen terminal 3 to which the order information is sent can be changed depending on the ordered dish. As a result, for example, in a store where two or more types of food are prepared in different locations, even if the kitchen terminals 3 are located at each of the two or more cooking locations, smooth order handling becomes possible.

Furthermore, the processing in this embodiment may be realized by software. Then, this software may be distributed by software download or the like. Furthermore, this software may be recorded on a recording medium such as a CD-ROM and distributed.

Note that the software that implements the user terminal 1 in this embodiment is, for example, the following program. In other words, this program selects one communication destination from two or more communication destinations, and selects a computer that can access the user storage unit 11 in which the communication app that has a common communication screen with which the communication app can communicate. When activated, a selection instruction user reception unit 121 receives a communication destination selection instruction from the user, and receives order menu information for ordering food based on acceptance of the communication destination selection instruction. An order menu acquisition instruction user transmission unit 141 that transmits an order menu acquisition instruction, which is an acquisition instruction, to the server device 2; and in response to the transmission of the order menu acquisition instruction, order menu information corresponding to the selected communication destination. an order screen user output section 161 that outputs an order communication screen configured using the order menu information received by the order menu information user reception section 151; An order instruction user reception section 122 receives a food order instruction from a user on the order communication screen output by the user output section 161, and an order instruction is sent based on the order instruction received by the order instruction user reception section 122. an order instruction user transmitting unit 142 that transmits the message to the server device 2; a message user receiving unit 152 that receives from the server device 2 a message based on the clerk's input to the kitchen terminal 3; and the message user receiving unit 152 receives the message. This is a program for functioning as a message user output unit 162 that outputs messages sent to the common communication screen.

Further, the software that implements the server device 2 in this embodiment is, for example, the following program. In other words, this program stores message information storage section 212 in which two or more pieces of message information associated with status identifiers that identify the status of food preparation are stored, and order menu information storage section 211 in which order menu information is stored. An accessible computer is connected to an order menu acquisition instruction receiving section 221 that receives the order menu acquisition instruction from the user terminal 1, and an order menu information storage section 211 that receives the order menu information storage section 211 in response to receiving the order menu acquisition instruction. an order menu information acquisition unit 231 that acquires the order menu information; an order menu information transmission unit 241 that transmits the order menu information acquired by the order menu information acquisition unit 231 to the user terminal 1; and an order menu information transmission unit 241 that receives the order instruction from the user terminal 1. an order instruction receiving section 222; an order information obtaining section 232 that obtains order information using the order instruction received by the order instruction receiving section 222; An order information transmitting unit 242 to transmit, a status identifier receiving unit 223 to receive a status identifier from the kitchen terminal 3, and a message information corresponding to the status identifier received by the status identifier receiving unit 223 from the message information storage unit 212. functions as a message acquisition unit 233 that acquires a message to be acquired and transmitted to the user terminal 1 using the message information, and a message transmission unit 243 that transmits the message acquired by the message acquisition unit 233 to the user terminal 1. This is a program for

Furthermore, the software that realizes the kitchen terminal 3 in this embodiment is, for example, the following program. In other words, this program configures the computer to output order-related information using the order information kitchen receiving section 331 that receives order information from the server device 2 and the order information received by the order information kitchen receiving section 331. An order-related information kitchen configuration unit 341, an order-related information kitchen output unit 351 that outputs the order-related information configured by the order-related information kitchen configuration unit 341, and information related to the preparation status of food corresponding to the order-related information. a situation information kitchen reception unit 321 that receives situation information from a store clerk; and a situation identifier that acquires a situation identifier corresponding to the situation information received by the situation information kitchen reception unit 321 and sends the situation identifier to the server device 2. This is a program for functioning as the kitchen transmitter 361.

FIG. 15 is an external view of a computer system 900 that implements the server device 2 and the like by executing the program in the embodiment. This embodiment can be realized by computer hardware and a computer program executed on the computer hardware. In FIG. 15, a computer system 900 includes a computer 901 including a disk drive 905, a keyboard 902, a mouse 903, and a display 904. Note that the entire system including the keyboard 902, mouse 903, and display 904 may also be called a computer.

FIG. 16 is a diagram showing an example of the internal configuration of computer system 900. In FIG. 16, a computer 901 is connected to a disk drive 905, an MPU 911, a ROM 912 for storing programs such as a boot-up program, and a ROM 912 for temporarily storing instructions of an application program. A RAM 913 that provides storage space, a storage 914 that stores application programs, system programs, and data, a bus 915 that interconnects the MPU 911, ROM 912, etc., and provides connections to networks such as external networks and internal networks. A network card 916 is provided. The storage 914 is, for example, a hard disk, SSD, flash memory, or the like.

A program that causes the computer system 900 to execute the functions of the server device 2 and the like may be stored on a disk 921 such as a DVD or CD-ROM, inserted into the disk drive 905, and transferred to the storage 914. Alternatively, the program may be sent to computer 901 via the network and stored in storage 914. The program is loaded into RAM 913 during execution. Note that the program may be loaded directly from the disk 921 or the network. Further, instead of the disk 921, the program may be read into the computer system 900 via another removable recording medium (for example, a DVD or a memory card).

The program does not necessarily include an operating system (OS) that causes the server device 2 or the like to execute functions, a third party program, etc. in 901 showing details of the computer. A program may include only those portions of instructions that call appropriate functions or modules in a controlled manner to achieve desired results. How computer system 900 operates is well known and will not be described in detail.

Although the computer system 900 described above is a server or a stationary PC, the user terminal 1 and the kitchen terminal 3 may be realized by a mobile terminal such as a smartphone, a tablet terminal, or a notebook PC. In this case, for example, the keyboard 902 and mouse 903 may be replaced with a touch panel, the disk drive 905 may be replaced with a memory card slot, and the disk 921 may be replaced with a memory card. However, the above is just an example, and the hardware configuration of the computer that implements the server device 2 and the like does not matter.

Further, the number of computers that execute the above program may be one or more. That is, centralized processing or distributed processing may be performed.

Furthermore, in the above embodiments, it goes without saying that two or more communication means existing in one device may be physically realized by one medium.

Furthermore, in the embodiments described above, each process may be realized by being centrally processed by a single device, or may be realized by being distributedly processed by a plurality of devices.

It goes without saying that the present invention is not limited to the above-described embodiments, and that various modifications can be made, and these are also included within the scope of the present invention.

As described above, the information system according to the present invention has the effect of allowing necessary and different information to be exchanged between the user and the kitchen staff using a communication application, and is useful as an information system, etc. It is.

1 User terminal 2 Server device 3 Kitchen terminal 11 User storage section 12 User reception section 13 User processing section 14 User transmission section 15 User reception section 16 User output section 21 Storage section 22 Receiving section 23 Processing section 24 Transmission section 31 Kitchen storage section 32 Kitchen reception section 33 Kitchen reception section 34 Kitchen processing section 35 Kitchen output section 36 Kitchen transmission section 121 Selection instruction user reception section 122 Order instruction user reception section 141 Order menu acquisition instruction user transmission section 142 Order instruction user transmission section 151 Order menu information user Receiving section 152 Message user receiving section 161 Order screen user output section 162 Message user output section 211 Order menu information storage section 212 Message information storage section 221 Order menu acquisition instruction receiving section 222 Order instruction receiving section 223 Status identifier receiving section 231 Order menu information Acquisition unit 232 Order information acquisition unit 233 Message acquisition unit 241 Order menu information transmission unit 242 Order information transmission unit 243 Message transmission unit 321 Status information kitchen reception unit 331 Order information kitchen reception unit 341 Order related information kitchen configuration unit 351 Order related information kitchen Output unit 361 Status identifier kitchen transmission unit

Claims (9)

An information system comprising a user terminal, a server device, and a kitchen terminal,
The user terminal is
a user storage unit storing a communication application having a common communication screen that allows communication by selecting one communication destination from two or more communication destinations;
a selection instruction user reception unit that receives a communication destination selection instruction from a user when the communication application is activated;
an order menu acquisition instruction user transmission unit that transmits an order menu acquisition instruction, which is an instruction to acquire order menu information for ordering food, to the server device based on acceptance of the communication destination selection instruction;
an order menu information user receiving unit that receives order menu information corresponding to the selected communication destination in response to transmission of the order menu acquisition instruction;
an order screen user output unit that outputs an order communication screen configured using the order menu information received by the order menu information user reception unit;
an order instruction user reception unit that receives a food order instruction from a user on the order communication screen output by the order screen user output unit;
an order instruction user transmission section that transmits an order instruction to the server device based on acceptance of the order instruction by the order instruction user reception section;
a message user receiving unit that receives a message from the server device based on a clerk's input to the kitchen terminal;
a message user output unit that outputs the message received by the message user receiving unit to the common communication screen,
The server device includes:
a message information storage unit storing two or more pieces of message information associated with a status identifier that identifies the status of food preparation;
an order menu information storage section in which order menu information is stored;
an order menu acquisition instruction receiving unit that receives the order menu acquisition instruction from the user terminal;
an order menu information acquisition unit that acquires order menu information from the order menu information storage unit in response to receiving the order menu acquisition instruction;
an order menu information transmission unit that transmits the order menu information acquired by the order menu information acquisition unit to the user terminal;
an order instruction receiving unit that receives the order instruction from the user terminal;
an order information acquisition unit that acquires order information using the order instruction received by the order instruction reception unit;
an order information transmitter that transmits the order information acquired by the order information acquirer to the kitchen terminal;
a situation identifier receiving unit that receives a situation identifier from the kitchen terminal;
a message acquisition unit that acquires message information corresponding to the status identifier received by the status identifier reception unit from the message information storage unit, and uses the message information to acquire a message to be transmitted to the user terminal;
a message transmitting unit that transmits the message acquired by the message acquiring unit to the user terminal,
The kitchen terminal is
an order information kitchen reception unit that receives the order information from the server device;
an order-related information kitchen configuration unit that configures order-related information to be output using the order information received by the order information kitchen reception unit;
an order-related information kitchen output unit that outputs the order-related information configured by the order-related information kitchen configuration unit;
a status information kitchen reception unit that responds to the order-related information and receives status information that is information about the status of food preparation from a store employee;
An information system comprising: a situation identifier kitchen transmitting section that acquires a situation identifier corresponding to the situation information received by the situation information kitchen receiving section and transmits the situation identifier to the server device. The order menu acquisition instruction or the order instruction has a mode identifier that identifies a mode,
The message information storage section includes:
Two or more pieces of message information associated with a situation identifier and a mode identifier are stored,
The message acquisition unit includes:
The situation identifier receiving unit acquires message information corresponding to the received situation identifier and the order menu acquisition instruction or the mode identifier included in the order instruction from the message information storage unit, and uses the message information to send the message to the user terminal. The information system according to claim 1, wherein the information system obtains a message to be transmitted. The order menu information has one or two or more pairs of a dish identifier that identifies a dish and a kitchen terminal identifier that identifies a kitchen terminal,
the order instruction has a dish identifier;
The order information transmitting unit is
The order information acquired by the order information acquisition unit using the order instruction received by the order instruction reception unit is transmitted to a kitchen terminal identified by a kitchen terminal identifier paired with a dish identifier included in the order instruction. 3. The information system according to claim 1 or claim 2. a user storage unit storing a communication application having a common communication screen that allows communication by selecting one communication destination from two or more communication destinations;
a selection instruction user reception unit that receives a communication destination selection instruction from a user when the communication application is activated;
an order menu acquisition instruction user transmission unit that transmits an order menu acquisition instruction, which is an instruction to acquire order menu information for ordering food, to the server device based on acceptance of the communication destination selection instruction;
an order menu information user receiving unit that receives order menu information corresponding to the selected communication destination in response to transmission of the order menu acquisition instruction;
an order screen user output unit that outputs an order communication screen configured using the order menu information received by the order menu information user reception unit;
an order instruction user reception unit that receives a food order instruction from a user on the order communication screen output by the order screen user output unit;
an order instruction user transmission section that transmits an order instruction to the server device based on acceptance of the order instruction by the order instruction user reception section;
a message user receiving unit that receives a message from the server device based on a clerk's input to the kitchen terminal;
A user terminal comprising: a message user output section that outputs the message received by the message user receiving section to the common communication screen. A server device that communicates with a user terminal that sends and receives information or instructions using a communication application,
an order menu information storage section in which order menu information is stored;
an order menu acquisition instruction receiving unit that receives an order menu acquisition instruction from the user terminal;
an order menu information acquisition unit that acquires the order menu information from the order menu information storage unit in response to receiving the order menu acquisition instruction;
an order menu information transmitter that transmits the order menu information acquired by the order menu information acquirer to the user terminal;
an order instruction receiving unit that receives an order instruction from the user terminal;
an order information acquisition unit that acquires order information using the order instruction received by the order instruction reception unit;
an order information transmitter that transmits the order information acquired by the order information acquirer to a kitchen terminal;
a situation identifier receiving unit that receives a situation identifier for identifying a food preparation situation from the kitchen terminal;
The situation identifier receiving unit acquires message information corresponding to the situation identifier received from a message information storage unit in which two or more pieces of message information associated with the situation identifier are stored , and uses the message information to transmit the message information to the user terminal. a message acquisition unit that acquires a message to be sent to;
a message transmitting unit that transmits the message acquired by the message acquiring unit to the user terminal ,
The order menu acquisition instruction or the order instruction has a mode identifier that identifies a mode,
The message information storage section includes:
Two or more pieces of message information associated with a situation identifier and a mode identifier are stored,
The message acquisition unit includes:
The situation identifier receiving unit acquires message information corresponding to the received situation identifier and the order menu acquisition instruction or the mode identifier included in the order instruction from the message information storage unit, and uses the message information to send the message to the user. A server device that obtains the message to be sent to a terminal . A user storage unit in which a communication application having a common communication screen that allows communication by selecting one communication destination from two or more communication destinations, a selection instruction user reception unit, an order menu acquisition instruction user transmission unit, and order menu information An information processing method realized by a user reception section, an order screen user output section, an order instruction user reception section, an order instruction user transmission section, a message user reception section, and a message user output section,
a selection instruction user reception step in which the selection instruction user reception unit receives a communication destination selection instruction from a user when the communication application is activated;
The order menu acquisition instruction user transmission unit transmits an order menu acquisition instruction, which is an instruction to acquire order menu information for ordering food, to the server device based on acceptance of the communication destination selection instruction. step and
an order menu information user reception step in which the order menu information user reception unit receives order menu information corresponding to the selected communication destination in response to transmission of the order menu acquisition instruction;
an order screen user output step in which the order screen user output unit outputs an order communication screen configured using the order menu information received by the order menu information user receiving unit;
an order instruction user reception step in which the order instruction user reception unit receives a food order instruction from a user on the order communication screen output by the order screen user output unit;
an order instruction user sending step in which the order instruction user sending unit sends the order instruction to the server device based on the order instruction receiving unit receiving the order instruction;
a message user receiving step in which the message user receiving unit receives a message based on the clerk's input to the kitchen terminal from the server device;
An information processing method comprising: a message user output step in which the message user output section outputs the message received by the message user receiving section to the common communication screen. An information processing method in a server device that communicates with a user terminal that sends and receives information or instructions using a communication application, the method comprising:
A message information storage section storing two or more pieces of message information associated with a status identifier that identifies the status of food preparation, an order menu information storage section, an order menu acquisition instruction reception section, an order menu information acquisition section, and an order menu. An information processing method realized by an information transmission section, an order instruction reception section, an order information acquisition section, an order information transmission section, a status identifier reception section, a message acquisition section, and a message transmission section,
an order menu information storage step in which the order menu information storage unit stores order menu information;
an order menu acquisition instruction receiving step in which the order menu acquisition instruction receiving unit receives an order menu acquisition instruction from the user terminal;
an order menu information acquisition step in which the order menu information acquisition unit acquires the order menu information in the order menu information storage unit in response to receiving the order menu acquisition instruction;
an order menu information transmitting step in which the order menu information transmitter transmits the order menu information acquired by the order menu information acquirer to the user terminal;
an order instruction receiving step in which the order instruction receiving unit receives an order instruction from the user terminal;
an order information acquisition step in which the order information acquisition unit acquires order information using the order instruction received by the order instruction reception unit;
an order information transmitting step in which the order information transmitter transmits the order information acquired by the order information acquirer to a kitchen terminal;
a situation identifier receiving step in which the situation identifier receiving unit receives a situation identifier from the kitchen terminal;
Message acquisition, wherein the message acquisition unit acquires message information corresponding to the situation identifier received by the situation identifier reception unit from the message information storage unit, and uses the message information to acquire a message to be sent to the user terminal. step and
a message transmitting step in which the message transmitting unit transmits the message acquired by the message acquiring unit to the user terminal ,
The order menu acquisition instruction or the order instruction has a mode identifier that identifies a mode,
The message information storage section includes:
Two or more pieces of message information associated with a situation identifier and a mode identifier are stored,
In the message acquisition step,
The situation identifier receiving unit acquires message information corresponding to the received situation identifier and the order menu acquisition instruction or the mode identifier included in the order instruction from the message information storage unit, and uses the message information to send the message to the user. An information processing method that obtains the message to be sent to a terminal . A computer that can access a user storage unit in which a communication application is stored, which has a common communication screen that allows communication by selecting one communication destination from two or more communication destinations,
a selection instruction user reception unit that receives a communication destination selection instruction from a user when the communication application is activated;
an order menu acquisition instruction user transmission unit that transmits an order menu acquisition instruction, which is an instruction to acquire order menu information for ordering food, to the server device based on acceptance of the communication destination selection instruction;
an order menu information user receiving unit that receives order menu information corresponding to the selected communication destination in response to transmission of the order menu acquisition instruction;
an order screen user output unit that outputs an order communication screen configured using the order menu information received by the order menu information user reception unit;
an order instruction user reception unit that receives a food order instruction from a user on the order communication screen output by the order screen user output unit;
an order instruction user transmission section that transmits an order instruction to the server device based on acceptance of the order instruction by the order instruction user reception section;
a message user receiving unit that receives a message from the server device based on a clerk's input to the kitchen terminal;
A program for causing the message user receiving unit to function as a message user output unit that outputs the received message to the common communication screen. A computer that communicates with a user terminal that sends and receives information or instructions using a communication application, and a message information storage unit that stores two or more pieces of message information associated with a status identifier that identifies the status of food preparation; A computer that can access the order menu information storage section where order menu information is stored.
an order menu acquisition instruction receiving unit that receives an order menu acquisition instruction from the user terminal;
an order menu information acquisition unit that acquires the order menu information from the order menu information storage unit in response to receiving the order menu acquisition instruction;
an order menu information transmitter that transmits the order menu information acquired by the order menu information acquirer to the user terminal;
an order instruction receiving unit that receives an order instruction from the user terminal;
an order information acquisition unit that acquires order information using the order instruction received by the order instruction reception unit;
an order information transmitter that transmits the order information acquired by the order information acquirer to a kitchen terminal;
a situation identifier receiving unit that receives a situation identifier from the kitchen terminal;
a message acquisition unit that acquires message information corresponding to the situation identifier received by the situation identifier reception unit from the message information storage unit, and uses the message information to acquire a message to be sent to the user terminal;
A program for functioning as a message transmitting unit that transmits the message acquired by the message acquiring unit to the user terminal ,
The order menu acquisition instruction or the order instruction has a mode identifier that identifies a mode,
The message information storage section includes:
Two or more pieces of message information associated with a situation identifier and a mode identifier are stored,
The message acquisition unit includes:
The situation identifier receiving unit acquires message information corresponding to the received situation identifier and the order menu acquisition instruction or the mode identifier included in the order instruction from the message information storage unit, and uses the message information to send the message to the user. A program for causing the computer to function as a device for acquiring the message to be sent to a terminal .

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