JP2015191576A - Information output apparatus, information output method, information output system, terminal and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an information output apparatus capable of providing a piece of information relevant to an article ordered by a customer to the customer irrespective of spontaneous behavior of the customer.SOLUTION: An information output apparatus (100) includes: means (114) for processing delivery completion notification, which acquires a delivery completion notification and sets a piece of status information which represents the status of order information as delivery completion; and means (117) for outputting article information, which outputs a piece of article information on the article to a terminal viewed by the customer when the status information changes to delivery completion.

Description

  The present invention relates to an information output system that provides information related to a product ordered by a customer.

  An example of an order receiving process in a general restaurant is as follows. The customer determines a dish to order by looking at a menu prepared in advance in the restaurant and informs the restaurant clerk of the dish. The store clerk inputs the food heard from the customer to the order input terminal carried by the store clerk. The order input terminal transmits order information indicating the input food to the kitchen printer arranged in the kitchen, and the kitchen printer prints the order information. A chef in the kitchen checks the printed order information and cooks the food ordered by the customer.

  Patent Document 1 describes a restaurant order processing apparatus in which a table terminal is arranged for each table, and a customer inputs an order by operating the table terminal.

JP 2004-302582 A (released on October 28, 2004)

  However, when the customer wants to know information other than the information already known about the food ordered by the customer, the customer has to voluntarily take action such as asking the store clerk or confirming the description of the menu.

  Further, even when the table terminal described in Patent Document 1 is arranged on the table, it is necessary to voluntarily take actions such as operating the table terminal or asking a clerk.

  The present invention has been made in view of the above problems, and an object of the present invention is to provide information about products ordered by a customer to the customer regardless of the presence or absence of the customer's voluntary behavior.

  In order to solve the above problem, an information output device according to an aspect of the present invention includes an order information acquisition unit that acquires order information indicating a product ordered by a customer, and that the product is delivered to a delivery destination. A delivery completion notification processing means for obtaining a delivery completion notification to be notified and delivering the status information indicating the status of the order information, and information regarding the product when the status information is delivered. Product information output means for outputting the product information to the terminal that the customer browses.

  According to the above configuration, the information output apparatus according to one aspect of the present invention is configured so that when the order information indicating the product ordered by the customer is delivered, that is, the ordered product is at hand of the customer. When it arrives, the product information which is the information regarding the said product is output to the terminal which the said customer browses. Therefore, the customer who ordered can obtain the information regarding goods by seeing the goods information displayed on the terminal which he browses. Therefore, the information output device according to an aspect of the present invention can provide information about products ordered by a customer to the customer regardless of whether the customer has voluntary behavior.

  In order to solve the above problems, an information output method according to an aspect of the present invention includes an order information acquisition step of acquiring order information indicating a product ordered by a customer, and notification that the product has been delivered. A delivery completion notification processing step for obtaining a delivery completion notification and delivering the status information indicating the status of the order information, and a product that is information about the product when the status information is delivered A product information output step for outputting information to a terminal that is browsed by the customer.

  In order to solve the above problems, an information output system according to an aspect of the present invention is an information output system including an information output device and a terminal, and the information output device indicates a product ordered by a customer. Order information acquisition means for acquiring order information, and delivery completion notification processing means for acquiring delivery completion notification for notifying that the product has been delivered and for delivering status information indicating the status of the order information. And product information output means for outputting product information, which is information related to the product, to a terminal for browsing by the customer when the delivery of the status information is completed, and the terminal includes a display unit And order information transmission means for transmitting the order information indicating the product input by the customer as an order to the information output device, and information regarding the product when the product is delivered to the delivery destination. The goods information includes a commodity information receiving means for receiving from said information output device, a commodity information display means for displaying the product information on the display unit.

  In order to solve the above-described problem, a terminal according to an aspect of the present invention includes a display unit, order information transmitting means for transmitting order information indicating a product input by a customer as an order to the information output device, Product information receiving means for receiving product information that is information relating to the product when the product is delivered to a delivery destination, and product information display means for displaying the product information on the display unit are provided.

  The information output method, the information output system, and the terminal of the information output device according to one aspect of the present invention are similar to the information output device according to one aspect of the present invention. Information about the ordered product can be provided to the customer.

  According to one aspect of the present invention, it is possible to provide a customer with information that the customer would not know about the product ordered by the customer regardless of whether or not the customer has voluntary behavior.

It is the schematic which shows the structure of the information output system which concerns on Embodiment 1 of this invention. It is a block diagram which shows the hardware constitutions of the server contained in the information output system of FIG. (A) is the schematic which shows the structure of the table contained in the information output system of FIG. 1, (b) is a block diagram which shows the hardware constitutions of the table contained in the information output system of FIG. (C) is a block diagram showing a hardware configuration of a table display included in the information output system of FIG. It is a block diagram which shows the hardware constitutions of the layout table contained in the information output system of FIG. It is a figure which shows a part of order management table | surface stored in the server of FIG. It is a figure which shows a part of dish information table stored in the server of FIG. It is a functional block diagram which shows the main functions implement | achieved by the control part of the server of FIG. It is a functional block diagram which shows the main functions implement | achieved by the control part of the table display of FIG.3 (c). It is a sequence diagram which shows the flow of a process in the information output system shown in FIG. It is a figure which shows the mode of the transition of the order management table in the sequence of FIG. It is a figure which shows the one aspect | mode of the dish information which the table display of FIG.3 (c) displays. 6 is a block diagram illustrating a hardware configuration of a mobile terminal according to a modification of the first embodiment. FIG. It is a figure which shows the one aspect | mode of the dish information which the portable terminal of FIG. 12 displays. It is a sequence diagram which shows the flow of a process in the information output system which concerns on Embodiment 2 of this invention. (A) And (b) is a figure which shows the one aspect | mode of the link information which the portable terminal contained in the information output system of FIG. 14 displays. FIG. 10 is a sequence diagram illustrating a processing flow in the information output system according to the third embodiment. It is a figure which shows the one aspect | mode of the link information which the kitchen printer contained in the information output system which concerns on Embodiment 3 prints. (A) is a figure which shows a part of table management table stored in the server contained in the information output system which concerns on Embodiment 4 of this invention, (b) is based on Embodiment 3 of this invention. It is a figure which shows a part of order management table | surface stored in the server contained in an information output system. It is a sequence diagram which shows a part of process flow in the information output system which concerns on Embodiment 4 of this invention. (A), (c), (d) and (e) are diagrams showing the transition of the order management table in the sequence of FIG. 19, and (b) is a part of the table management table in the sequence of FIG. FIG. It is a figure which shows the flow of the process following FIG. 19 in the information output system which concerns on Embodiment 4 of this invention. (A) And (d) is a figure which shows the transition of the table management table in the sequence of FIG. 21, (b) And (c) is a figure which shows the transition of the order management table in the sequence of FIG.

Embodiment 1
An information output system 1 according to the present embodiment will be described with reference to FIGS.

(Outline of information output system 1)
An outline of the information output system 1 will be described with reference to FIG. FIG. 1 is a schematic diagram showing the configuration of the information output system 1. In the present embodiment, the information output system 1 accepts orders for products such as dishes and drinks from customers at restaurants, and when the ordered products are delivered to the customers, It is a system that provides detailed information on ordered products. In the following, products such as dishes and drinks are simply expressed as dishes.

  The restaurant includes a table space for customers to eat and drink and a kitchen for cooks to cook. Here, two customers in the table space are referred to as customer A and customer B, respectively, a store clerk in the kitchen is referred to as cook C, and a store clerk serving the customer is referred to as store clerk D. The store clerk D delivers the dish cooked by the chef C to the customer. In the following, when it is not necessary to distinguish between the customers A and B, the customers A and B are simply referred to as customers.

  As shown in FIG. 1, the information output system 1 includes a server 100, a table 200, a table display 250, a table 500, and a kitchen printer 600. A plurality of tables 200 for eating and drinking are arranged in the table space. Each table 200 is assigned a table number for identification from other tables 200. Here, the table 200 with the table number “1” will be described as an example. The server 100 corresponds to an information output device, and the table display 250 corresponds to a terminal.

  The table 200 includes at least one RF tag reader 240. The RF tag reader 240 is a sensor that detects that the ordered food is delivered to the customer by detecting the RF tag attached to the tableware on which the food is arranged, and the second identification information. It is the 2nd identification information acquisition means which acquires. The number of RF tag readers 240 included in one table 200 can be appropriately determined according to the size of the table 200 and the like.

  The table display 250 is a terminal that is uniquely provided for the table 200. The customer can execute the order by displaying menu information on the table display 250 and selecting a desired product from the menu information.

  A kitchen table 500 and a kitchen printer 600 are arranged in the kitchen. The serving table 500 is a table for temporarily placing dishes cooked by the chef C and served on the tableware. The store clerk D delivers the food placed on the table to the customer.

  The kitchen printer 600 prints the order contents received by the table display 250 as an order sheet 400. The cook C cooks according to the contents of the order sheet 400 printed by the kitchen printer 600.

  The table 200, the table display 250, the table 500, and the kitchen printer 600 are connected to a router 700 that is a wireless LAN access point. The router 700 and the server 100 are connected via a network 800. Accordingly, the server 100 and the table 200, the table display 250, the table 500, and the kitchen printer 600 are configured to be able to communicate with each other via the network 800 and the router 700.

  Next, the hardware configuration of each apparatus will be described with reference to FIGS.

(Hardware configuration of server 100)
FIG. 2 is a block diagram illustrating a hardware configuration of the server 100. As illustrated in FIG. 2, the server 100 includes a control unit 110, a storage unit 120, and a communication unit 130.

  The control unit 110 is a CPU and controls the entire server 100.

  The storage unit 120 is a recording medium on which various programs are recorded. The storage unit 120 stores a database (order management table, dish information table, menu table). In the present embodiment, the storage unit 120 is a hard disk drive, but the storage unit 120 may be another type of device (for example, a flash memory).

  The communication unit 130 is an Ethernet (registered trademark) interface provided for performing IP communication with other devices (table display 250 or the like).

(Hardware configuration of table 200)
FIG. 3A is a schematic diagram illustrating the configuration of the table 200. FIG. 3B is a block diagram illustrating a hardware configuration of the table 200. As shown in FIG. 3A, the table 200 includes a table body 200a and a housing 200b. In the following, when it is not necessary to distinguish between the table main body 200a and the housing 200b, they are simply expressed as the table 200.

  As shown in FIG. 3B, the table 200 includes a control unit 210, a storage unit 220, a communication unit 230, and an RF tag reader 240, and these units are arranged in the housing 200b.

  The control unit 210 is a CPU and controls the entire table 200.

  The storage unit 220 is a recording medium on which various programs are recorded. In the present embodiment, the storage unit 220 is a flash memory, but the storage unit 220 may be another type of device (for example, a flash memory).

  The communication unit 230 is an Ethernet interface provided for performing IP communication with other devices (such as the server 100).

  The RF tag reader 240 reads information preset in the RF tag by performing short-range communication. In the present embodiment, the RF tag reader 240 and the table 200 are connected by wire. However, the RF tag reader 240 and the table 200 may be wirelessly connected via the communication unit 230, for example.

(Hardware configuration of table display 250)
As shown in FIG. 3A, the table 200 is provided with a table display 250 unique to the table 200. In the present embodiment, the table display 250 is a detachable table display including a display main body 250a and a charging base 250b. The charging stand 250b holds and charges the display main body 250a when not in use. In the following, when it is not necessary to distinguish between the display main body 250a and the charging stand 250b, it is simply expressed as a table display 250. The display main body 250a and the charging stand 250b may be formed integrally with the table display 250.

  FIG. 3C is a block diagram illustrating a hardware configuration of the table display 250. As illustrated in FIG. 3C, the table display 250 includes a control unit 260, a storage unit 270, a communication unit 280, and a touch panel display unit 290.

  The control unit 260 is a CPU and controls the entire table display 250.

  The storage unit 270 is a recording medium on which various programs are recorded. In the present embodiment, the storage unit 270 is a flash memory, but the storage unit 270 may be another type of device. In the storage unit 270, a menu table similar to that stored in the storage unit 120 is recorded. The storage unit 270 records the table number of the table 200 associated with the table display 250.

  The communication unit 280 is an Ethernet interface provided for performing IP communication with other devices (such as the server 100).

  The touch panel type display unit 290 is a display unit including a liquid crystal display panel, and is also a touch panel type input unit. Touch panel display unit 290 converts an operation received from a customer into an operation signal, and outputs the operation signal to control unit 260.

(Hardware configuration of serving table 500)
FIG. 4 is a block diagram showing a hardware configuration of the layout table 500. As shown in FIG. 4, the table 500 includes a control unit 510, a storage unit 520, a communication unit 530, an RF tag reader 540, and a QR code reader 550.

  The control unit 510 is a CPU and controls the entire layout table 500.

  The storage unit 520 is a recording medium on which various programs are recorded. In the present embodiment, the storage unit 520 is a flash memory, but the storage unit 520 may be another type of device (for example, a flash memory).

  The communication unit 230 is an Ethernet interface provided for performing IP communication with other devices (such as the server 100).

  The RF tag reader 540 reads information written in advance in the RF tag by performing short-range communication, and is a first identification information acquisition unit that acquires first identification information. In the present embodiment, the RF tag reader 540 and the layout table are connected by wire. However, the RF tag reader 540 and the table 500 may be wirelessly connected via the communication unit 530, for example.

  The QR code reader 550 captures a QR code (registered trademark), which is a two-dimensional barcode, as image data, and reads the information indicated by the QR code by processing the image data. In the present embodiment, the QR code reader 550 and the layout table 500 are connected by wire. However, the QR code reader 550 and the table 500 may be wirelessly connected via the communication unit 530, for example.

(Identifier that identifies tableware)
An RF tag, which is an identifier for distinguishing the prepared dishes from other dishes, is attached to the dishes on which the dishes are arranged in the information output system 1. An RF tag number unique to the RF tag is written in the RF tag. The RF tag reader 240 and the RF tag reader 540 described above read the RF tag number from the RF tag attached to the tableware.

  Here, the tableware may be a dish or a bowl where dishes are served, a glass where drinks are poured, or a tray on which they are put together. Good. The correspondence relationship between the tableware to which one RF tag is attached and the dish placed on the tableware may be one-to-one or one-to-many.

  The RF tag is an aspect of an identifier for identifying a dish. The identifier for identifying the dish is not limited to the RF tag, and may be a QR code, for example.

(Regarding functions realized by the server 100 by the CPU)
Next, functions realized by the server 100 by the CPU will be described with reference to FIG. FIG. 7 is a functional block diagram illustrating main functions implemented by the control unit 110 of the server 100. The control unit 110 reads out various programs stored in the storage unit 120 to thereby obtain an order information acquisition unit 111, an order information output unit 112, a cooking completion notification acquisition unit 113, a serving completion notification acquisition unit 114, and a dish information selection unit 115. , Function as a page information generation unit 116 and a page information output unit 117.

  The order information acquisition unit 111 serving as an order information acquisition unit receives the dish number, the table number, and the terminal identification information of the table display 250 from the table display 250 that functions as an order input terminal. It can be said that the dish number and the table number are order information. The order information acquisition unit 111 writes (registers) the dish number of the dish ordered as a new order and the table number in a new row of the order management table stored in the storage unit 120. At this time, the order information acquisition unit 111 assigns a new order number identification number to this order, and sets the status information indicating the status of this order to “ordered”. Further, the order information acquisition unit 111 stores the table number and the terminal identification information of the table display 250 in the storage unit 120 and manages them in association with each other.

  The order information output unit 112, which is product information output means, refers to the order management table, and acquires the table number associated with the order whose status is "ordered" and the dish number of the ordered dish. The order information output unit 112 transmits to the kitchen printer 600 a control signal for printing the table number, the dish number of the ordered dish, and the QR code representing the order identification number.

  The cooking completion notification acquisition unit 113 receives a cooking completion notification for notifying that cooking of the dish received as an order has been completed from the serving table 500. The cooking completion notification includes the RF tag number of the RF tag attached to the dish on which the dish is served and the order identification number. The cooking completion notification acquisition unit 113 refers to the order management table stored in the storage unit 120 and registers the acquired RF tag number in the RF tag number column of the order associated with the order identification number. In addition, the cooking completion notification acquisition unit 113 sets the order state associated with the order identification number to “prepared”.

  The distribution completion notification acquisition unit 114 serving as a distribution completion notification processing unit acquires a distribution completion notification for notifying that the dish on which the dish is served from the table 200, and sets the order information state to the distribution completion. Specifically, the distribution completion notification includes the RF tag number acquired by the RF tag reader 240 of the table 200. The distribution completion notification acquisition unit 114 refers to the order management table stored in the storage unit 120, identifies the order associated with the RF tag number equal to the acquired RF tag number, and displays the state of the order as “delivered” "

  The dish information selection unit 115 refers to the order management table and identifies the dish number associated with the order whose state is “delivered”. The dish information selection unit 115 refers to the dish information table stored in the storage unit 120 and selects the dish information of the dish specified by the dish number “1001”.

  The page information generation unit 116 serving as page information generation means generates web data representing a web page displaying the dish information shown in FIG. 11 based on the dish information selected by the dish information selection unit 115. The language for describing the web data generated by the page information generation unit 116 is not limited. Examples of languages for describing web data include HTML (Hypertext Markup Language), XML (Extensible Markup Language), and JSON (JavaScript Object Notation). The layout of the web page that displays the dish information may be specified by the page information generation unit 116 or may be specified by the dish information display unit 264 of the table display 250 described later. When the page information generation unit 116 specifies the layout, the page information generation unit 116 may generate HTML format web data including the layout specification. Further, when the dish information display unit 264 specifies the layout, the page information generation unit 116 may generate web data in XML format or JSON format, for example. The dish information display unit 264 may display the dish information included in the XML format or JSON format web data according to a predetermined layout or a layout generated by itself.

  Hereinafter, the web page displaying the dish information is also expressed as a dish information display page. The dish information display page corresponds to the product information display page. The page information generation unit 116 preferably uses a table number as a parameter when generating a dish information display page. Specifically, it is preferable to add a table number like “http: // ~~~~~~ // info? Table =" 1 "" to the end of the URL of the dish information display page. When the URL of the dish information display page includes the table number as a parameter, the association between the dish information display page and the specific table number becomes clear. Therefore, the server 100 that provides web data of the dish information display page and the table display 250 that is provided with the web data definitely acquire information regarding the association between the dish information display page and the table number. be able to.

  The page information output unit 117 as product information output means uses the web data of the dish information display page generated by the page information generation unit 116 and the control signal for displaying the web data as the table number of the order. It transmits to the table display 250 identified by the associated terminal identification information. A specific method for identifying the table display 250 will be described later with reference to the sequence diagram shown in FIG.

  In the present embodiment, the order information acquisition unit 111, the order information output unit 112, the cooking completion notification acquisition unit 113, the serving completion notification acquisition unit 114, the dish information selection unit 115, the page information generation unit 116, and the page information output unit 117. The function is described as being realized by the server 100 which is a single device. However, each function described above may be realized by a plurality of devices. Each database (order management table, dish information table, menu table) to be described later may be stored in a storage unit of one device or may be stored in storage units of a plurality of devices. Moreover, the business operator who creates each database may be the same or may be separate.

(Order management table)
Next, a database stored in the storage unit 120 of the server 100 will be described. The storage unit 120 stores two databases, an order management table and a dish information table. First, the order management table will be described with reference to FIG. FIG. 5 is a diagram showing a part of the order management table. As shown in FIG. 5, the order management table according to the present embodiment is composed of five columns of data: a table number, an RF tag number, a dish number, a state, and an order identification number. The order management table is an aspect of a database used by the server 100 to manage the contents of orders received from customers.

  In the order management table, the unit for handling the accepted order is cooking. Accordingly, an order identification number for identifying the dish from other dishes is newly assigned to the dish newly accepted as an order. For example, an order represented by a row to which the order identification number “0057” is assigned is also referred to as an order “0057” below.

  Each ordered dish is assigned an order identification number that identifies the dish from other dishes, so that the same table (for example, table number “1”) from the same customer (for example, customer A and customer B) Even when a plurality of dishes are ordered, each order can be distinguished from other orders.

  In the status column, a character string indicating the current status of the order is written. In this embodiment, there are four possible states: “ordered”, “prepared”, “delivered”, and “finished”. “Ordered” means that the order has been received. “Prepared” means that the dish has been cooked. “Delivered” means that the dish has been served. “Finished” means that the dish is lowered from the table 200.

  In the dish number column, an identification number for identifying the ordered dish from other dishes is written. The dish and the dish number are associated with each other by a menu table (not shown) stored in the storage unit 120. The menu table is a database in which menu information indicating dishes, drinks and the like that can be provided in the restaurant is collected. The menu table associates a dish number for identifying a dish, a dish name indicating the name of the dish, and a price of the dish.

  In the table number column, the table number of the table 200 associated with the order is written. When the table number of the order management table is “1”, it means that the order is an order received from a customer located in the table 200 whose table number is “1”.

  In the RF tag number column, a number sequence read from the RF tag attached to the dishes on which the dish is arranged is written.

(Cooking information table)
Next, the dish information table will be described with reference to FIG. FIG. 6 is a diagram showing a part of the dish information table. As shown in FIG. 6, the dish information table according to the present embodiment includes nine columns of data of dish number, dish name, image URL, dish description, energy, protein, lipid, carbohydrate, and sodium.

  The column of the dish number and dish name in the dish information table records the same data as the dish number and dish name row in the menu table. As shown in FIG. 6, for example, the dish number “1000” is associated with the dish represented by the dish name “curry rice”, and the dish number “1001” is the dish represented by the dish name “hamburg”. Associated with the dish number “1002” is a dish represented by the dish name “fried shrimp”.

  In the column of image URLs, URLs storing the images of the respective dishes are written.

  In the column of the dish description, a detailed description about the dish such as the name of the ingredient of the dish, the origin of the ingredient, the cooking method, and how to eat is written.

  In the energy column, the amount of energy contained in the dish is written in units of kilocalories (Kcal).

  In the protein column, the amount of protein contained in the dish is written in units of grams (g).

  In the lipid column, the amount of lipid contained in the dish is written in units of grams (g).

  In the carbohydrate column, the amount of carbohydrate contained in the dish is written in grams (g).

  In the sodium column, the amount of sodium contained in the dish is written in units of grams (g).

(Functions realized by the CPU of the table display 250)
Next, functions realized by the CPU of the table display 250 will be described with reference to FIG. FIG. 8 is a functional block diagram showing main functions implemented by the control unit 260 of the table display 250. The control unit 260 functions as the menu information display unit 261, the order information processing unit 262, and the dish information display unit 264 by reading out various programs stored in the storage unit 270.

  The menu information display unit 261 displays part or all of the menu table stored in the storage unit 270 on the touch panel display unit 290. Note that the menu table stored in the storage unit 270 is the same as the menu table stored in the storage unit 120 of the server 100.

  The order information processing unit 262 which is an order information transmitting unit acquires the dish number of the dish selected as the order by the customer from the touch panel display unit 290 in response to an input operation from the customer. The order information processing unit 262 refers to the table number information stored in the storage unit 270 and acquires the table number. The order information processing unit 262 transmits the dish number of the ordered dish and the table number to the server 100 via the communication unit 280.

  The dish information display unit 264, which is a product information receiving unit and a product information display unit, generates web data for a dish information display page generated by the page information generation unit 116 of the server 100, and a control signal for displaying the web data. Are received from the server 100. The dish information display unit 264 displays the dish information on the touch panel display unit 290 in accordance with the received web data and the control signal.

  The program (software) for realizing the above functions of the table display 250 may be a dedicated application that causes the table display 250 to function as a part of the information output system, or from a general-purpose portable terminal via a web browser. It may be a web application that can be used.

(Processing 1 in the information output system)
The flow of processing in the information output system 1 according to the present embodiment will be described with reference to FIGS. FIG. 9 is a sequence diagram showing the flow of processing in the information output system 1. FIGS. 10A to 10D are diagrams showing the transition of the order management table managed by the server 100. FIG.

  Step S1: When the touch panel display unit 290 of the table display 250 detects any input, the menu information display unit 261 displays the menu information stored in the storage unit 270 on the touch panel display unit 290.

  Step S2: The customer inputs the food to be ordered into the touch panel display 290 while browsing the menu information displayed on the touch panel display 290. The touch panel display unit 290 receives an ordering operation from the customer and supplies the order information processing unit 262 with the dish number of the ordered dish. In the present embodiment, it is assumed that the dish number of the ordered dish is “1001”.

  Step S3: The order information processing unit 262 refers to the table number information stored in the storage unit 270 and acquires the table number. In the present embodiment, description will be made assuming that the table number is “1”. The order information processing unit 262 transmits the dish number “1001” of the ordered dish and the table number “1” to the server 100 via the communication unit 280. The communication unit 280 transmits to the server 100 terminal identification information for identifying the table display 250 provided in the table 200 whose table number is “1” together with the dish number and the table number. As an example of the terminal identification information, a MAC address or an IP address previously assigned to the communication unit 280 can be used.

  Step S4: The order information acquisition unit 111 receives the dish number “1001”, the table number “1”, and the terminal identification information of the table display 250 of the dish ordered from the table display 250 via the communication unit 130. To do. The order information acquisition unit 111 registers the dish number “1001” of the dish ordered as a new order and the table number “1” in a new row of the order management table stored in the storage unit 120. At this time, the order information acquisition unit 111 assigns an order number identification number (here, “0057”) to a new order (see FIG. 10A). Therefore, the new order identified as the order identification number “0057” has the table number “1” and the dish number “1001”. Hereinafter, this order is also expressed as an order “0057”. At this time, the order information acquisition unit 111 sets the state of the order “0057” to “ordered”. Step S4 is a new order registration process. Further, the order information acquisition unit 111 notifies the order information output unit 112 that the state of the order “0057” is “ordered”. The order information acquisition unit 111 stores and manages the terminal identification information of the table display 250 provided in the table 200 having the table number “1” in the storage unit 120.

  Step S5: Upon receiving the notification, the order information output unit 112 refers to the storage unit 120 and has received an order with the table number “1” associated with the order “0057” whose status is “ordered”. The dish number “1001” of the dish is acquired. The order information output unit 112 controls the printing of the table number “1”, the dish number “1001” of the ordered dish, and the QR code representing the order identification number “0057” via the communication unit 130. A signal is transmitted to the kitchen printer 600.

  Step S6: The kitchen printer 600 receives the control signal, and prints the table number “1”, the dish number “1001” of the ordered dish, and the QR code representing the order identification number “0057”. Hereinafter, the sheet on which the table number, the dish number of the ordered dish, and the QR code are printed is referred to as an order sheet 400.

  Step S7: The cook C confirms the contents of the order sheet 400 and cooks the dish specified by the ordered dish number “1001”. In the present embodiment, the dish specified by the dish number “1001” is a hamburger. Therefore, cook C cooks the hamburger and places it on the tableware. In the present embodiment, the hamburger served on the tableware corresponds to the dish 300 shown in FIG. When cooking of the hamburg is complete, the cook C performs a process for transmitting a cooking completion notification indicating that cooking of the ordered dish is complete to the server 100. Specifically, the cook C brings the tableware close to the RF tag reader 540 when placing the tableware with hamburger on the serving table 500. The RF tag reader 540 detects the RF tag attached to the tableware on which the hamburger is placed, and acquires the RF tag number. In the present embodiment, the description will be made assuming that the RF tag number of the RF tag attached to the tableware with the hamburger is “10000”. The cook C scans the QR code printed on the order sheet 400 with the QR code reader 550. The QR code reader 550 acquires the order identification number “0057” indicated by the QR code. The control unit 510 of the serving table 500 acquires the RF tag number “10000” from the RF tag reader 540 and acquires the order identification number “0057” from the QR code reader 550. Control unit 510 transmits a cooking completion notification including RF tag number “10000” and order identification number “0057” to server 100 via communication unit 530.

  The cook C does not necessarily follow the order in which the order sheets 400 are printed when starting cooking. For example, when a plurality of orders are received, the creation time of each dish is generally different. When it is preferable to provide orders from the same table at the same time, it is preferable to adjust the order of cooking according to the judgment of the cook C.

  Further, in the present embodiment, the description has been given on the assumption that the cook C scans the QR code with the QR code reader 550. However, the person who scans the QR code is not limited to the cook. The person who scans the QR code only needs to have knowledge enough to identify the dish. For example, the person may be a clerk D who carries the dish to a table where the customer waits, or a clerk who confirms the finish of the dish. A store clerk different from D may be used.

  In the present embodiment, the order sheet 400 is described as being printed with a QR code representing the order identification number “0057”. However, the order information output unit 112 may be configured to print the order identification number “0057” itself instead of printing the QR code. In this case, the table 500 only needs to include an input unit (for example, a numeric keypad) for inputting an order identification number instead of the QR code reader 550. Instead of scanning the QR code with the QR code reader 550, the cook C may input the order identification number “0057” from the input unit of the serving table.

  Step S <b> 8: The cooking completion notification acquisition unit 113 of the server 100 receives the cooking completion notification via the communication unit 130. The cooking completion notification acquisition unit 113 refers to the order management table stored in the storage unit 120, the order “0057” associated with the order identification number “0057”, and the RF tag number included in the cooking completion notification. Associate with “10000”. Also, the cooking completion notification acquisition unit 113 sets the state of the order “0057” to “prepared” (see FIG. 10B). Step S8 is a cooking completion registration process.

  Step S9: The tableware on which the hamburger is served is carried by the store clerk D to the table 200 whose table number is “1” based on the contents of the order sheet 400.

  Step S10: The tableware with hamburger is brought close to the RF tag reader 240 by the store clerk D when placed on the table 200 with the table number “1”. The RF tag reader 240 detects the RF tag included in the tableware with hamburger and acquires the RF tag number “10000”.

  Step S11: The control unit 210 of the table 200 acquires the RF tag number “10000” from the RF tag reader 240. The control unit 210 transmits a distribution completion notification including the RF tag number “10000” to the server 100 via the communication unit 230.

  Step S12: The distribution completion notification acquisition unit 114 of the server 100 receives the distribution completion notification including the RF tag number “10000” via the communication unit 130. The distribution completion notification acquisition unit 114 refers to the order management table stored in the storage unit 120 and sets the order associated with the RF tag number “10000”, that is, the state of the order “0057” to “delivered”. (See FIG. 10 (c)). Step S12 can be said to be a registration process of the arrangement completion. In addition, the distribution completion notification acquisition unit 114 notifies the dish information selection unit 115 that the state of the order “0057” is “delivered”.

  Step S13: Upon receiving the notification, the dish information selection unit 115 of the server 100 refers to the order management table, and the dish number associated with the order “0057” whose state is “delivered” is “1001”. Identify that. The dish information selection unit 115 refers to the dish information table stored in the storage unit 120 and selects the dish information of the dish specified by the dish number “1001”. Here, the dish information means the dish name, photo URL, dish description, energy, and protein, lipid, carbohydrate, and sodium contents shown in FIG.

  Step S14: The page information generating unit 116 of the server 100 is provided with the dish information selected by the dish information selecting unit 115 and a control signal for displaying the dish information in the table 200 having the table number “1”. To the table display 250. In step S3, the storage unit 120 stores terminal identification information for identifying the table display 250 provided in the table 200 having the table number “1”. Therefore, the page information generation unit can acquire terminal identification information for identifying the table display 250 provided in the table 200 having the table number “1” by referring to the storage unit 120.

  Step S15: The dish information display unit 264 of the table display 250 provided in the table 200 having the table number “1”, the dish information selected by the dish information selection unit 115 via the communication unit 280, and the dish information. And a control signal for displaying “” from the server 100. The dish information display unit 264 displays the dish information on the touch panel display unit 290 according to the received dish information and a control signal for displaying the dish information (see FIG. 11).

  As described above, the information output system 1 according to the present embodiment is a system that is operated in a restaurant that provides (distributes) food according to a customer's order. This is an information output system that provides detailed information on ordered food to customers who have ordered. However, the information output system according to the present invention is not limited to a system operated in a restaurant. In other words, the information output system according to the present invention is a mail order system that delivers products to customers according to customer orders, and when the products are delivered to customers, This is an information output system that provides detailed information on ordered products.

  Examples of products delivered to customers according to customer orders include home appliances such as TVs, vacuum cleaners, refrigerators, and air conditioners, digital cameras, tablet terminals, electronic devices such as personal computers, and clothing. , Fashion goods such as bags and shoes, tools, cooking utensils, and tools represented by stationery. The information output system according to the present invention provides the customer with detailed information regarding these products, triggered by the delivery of these products to the customer.

  Here, the detailed information about the product is information other than information (manufacturer name, price, main features, etc.) posted on the medium (web page, TV method, mail order magazine) viewed when the customer orders the product. Means that. In other words, the information provided by the information output system according to the present invention is information that is not easy to obtain at the time of customer ordering among the information about the product, and improves the satisfaction of the customer who purchased the product. It is information that can be made. Specific examples of information related to the product include a convenient use function of the product, a slightly unexpected usage method of the product, a related product that can expand the function of the product, and an episode in the product development process.

  Assuming a mail order system, a terminal used by a customer to order a product and view detailed information about the product may be a mobile terminal, a personal computer, a television, etc. owned by the customer. In this embodiment, an identifier (RF tag) for identifying the tableware from other tableware is attached to the tableware on which the dish is arranged, and when the RF tag reader 240 of the table 200 detects the RF tag. The server 100 determines that the order status is already arranged. In the case of merchandise in the mail order system, a box or a bag in which the merchandise is packed corresponds to tableware, and a slip number of a delivery slip used when delivering the merchandise corresponds to an identifier. When an employee of a shipping company that delivers a product delivers the product to a delivery destination, the customer requests a signature or seal indicating that the product has arrived, and the customer responds to the signature or seal. When a delivery terminal owned by an employee of the shipping company detects a signature or seal indicating that the product has arrived, it notifies that the delivery of the product associated with the slip number of the delivery slip has been completed. The delivery completion notification to be performed may be transmitted from the delivery system terminal to the server 100. When the server 100 receives the delivery completion notification, the server 100 determines that the delivery of the product has been completed (delivery completed), and provides detailed information about the product to the customer.

  In order to further improve the reliability of the delivery completion notification, the server 100 includes a QR code indicating information (first identification information) for identifying the order from other orders in an e-mail transmitted when order acceptance is completed. May be included. The employee of the shipping company requests the presentation of the QR code when the product is delivered to the delivery destination, and the customer displays the QR code on his portable terminal, for example, and presents it to the employee of the shipping company. The delivery terminal possessed by the employee of the shipping company reads the QR code presented by the customer and transmits the read information (second identification information) to the server 100. When the first identification information included in the e-mail matches the second identification information received from the delivery terminal, the server 100 completes delivery of the order status and provides detailed information about the product to the customer. To provide.

  The means for providing the customer with detailed information about the product may send a web page containing detailed information about the product to the terminal used by the customer as described in this embodiment, or an e-mail containing detailed information about the product. May be sent to the customer's email address. In the mail order system, personal information such as a customer's email address is registered in the server 100 as customer information, so that the email address can be used as the destination of the email.

[Modification 1]
In the present embodiment, a terminal used for a customer to order a dish and browse a dish information display page is a table display 250. However, the said terminal is not limited to the table display 250 with which the table 200 was equipped, The portable terminal 450 which a customer owns may be sufficient. The mobile terminal 450 may be a smartphone or a tablet terminal.

  FIG. 12 is a block diagram illustrating a hardware configuration of the mobile terminal 450. As illustrated in FIG. 12, the mobile terminal 450 includes a control unit 460, a storage unit 470, a communication unit 480, and a touch panel display unit 490.

  The control unit 460 is a CPU and controls the entire mobile terminal 450.

  The communication unit 480 is an Ethernet interface provided for performing IP communication with other devices (such as the server 100), or an interface for communicating with other devices using a 3G line.

  The touch panel display unit 490 is a display unit including a liquid crystal display panel, and is also a touch panel type input unit. Touch panel display unit 490 converts an operation received from a customer into an operation signal, and outputs the operation signal to control unit 460.

  The storage unit 470 is a recording medium on which various programs are recorded. In the present embodiment, the storage unit 470 is a flash memory, but the storage unit 470 may be another type of device (for example, a hard disk drive).

  The program stored in the storage unit 470 preferably includes a program for using the information output system 1 using the portable terminal 450. The program is stored in the storage unit 470, and the control unit 460 executes the program, so that the customer can use the information output system 1 using the mobile terminal 450.

  Even if a program for using the information output system 1 using the mobile terminal 450 is not stored in the storage unit 470, if the program is provided as a web application, the customer uses the mobile terminal 450. The information output system 1 can be used.

  The function realized by the portable terminal 450 by the CPU is the same as the function realized by the table display 250 by the CPU. That is, the control unit 460 functions as a menu information display unit, an order information processing unit, and a dish information display unit by reading various programs stored in the storage unit 470. Therefore, the description thereof is omitted here.

  FIG. 13 is a diagram illustrating an example of a dish information display page displayed on the touch panel display unit 490 of the mobile terminal 450. The dish information display unit realized by the control unit 460 sends web data of the dish information display page generated by the page information generation unit 116 of the server 100 and a control signal for displaying the web data from the server 100. Receive. The dish information display unit 264 causes the touch panel type display unit 290 to display the dish information display page shown in FIG. 13 according to the received web data and the control signal. The dish information display page shown in FIG. 13 has the same contents as the dish information display page displayed on the table display 250 shown in FIG. Note that the size of the touch panel display unit 490 is smaller than the size of the touch panel display unit 290. Therefore, it is preferable that the dish information display unit optimizes the mode of displaying the dish information display page according to the size of the touch panel display unit 490.

[Modification 2]
In the present embodiment, it has been described that the server 100 outputs information on the ordered food to the table display 250 when the order received from the customer is “delivered”.

  The server 100 is configured to output information corresponding to each state to the table display 250 when the order state is not “delivered”, that is, when the order is “ordered”, “prepared”, or “finished”. May be.

  When the order state is “ordered”, the page information generation unit 116 may include the dish information related to the dishes distributed in other tables of the restaurant in the dish information display page. By notifying the customer of the food served at the restaurant at that time, there is a possibility that the customer may be interested in the food that the customer was not interested in at the time of ordering.

  When the order state is “ordered”, the page information generation unit 116 may include the popular dish ranking in the restaurant in the dish information display page. In this case as well, there is a possibility that the customer may be interested in dishes that the customer was not interested in at the time of ordering. The server 100 can create a popularity ranking of dishes by counting past orders in restaurants. The period for which the popularity ranking is totaled may be a short period such as the past one hour, may be limited to the day, or may be a long period such as the past one week. By changing the counting period, it is possible to provide customers with various rankings of food rankings, such as a popular dish right now or a regular dish ordered regularly.

  Further, when the order state is “ordered”, the page information generation unit 116 may include information indicating that the order of the dish is accepted on the dish information display page. The customer who ordered the food can confirm that the order has been accepted and can wait for the food with peace of mind.

  When the order state is “prepared”, the page information generation unit 116 may include an image of the dish in the dish information display page together with the serving notice message for notifying that the dish is close to serving. Customers who look at this dish information display page can wait for the dishes while raising their expectation that the dishes they ordered will be served soon. Therefore, the customer's mood can be raised. Also, if your group includes multiple customers, you can provide the beginning of a conversation such as “I ’ll have the food you ordered soon.”

  When the order state is “finished”, the page information generation unit 116 may include information on stores, spots (locations), etc. that the customer wants to wire with the customer in the dish information display page. Some customers who have finished a meal may be thinking about how to act next. Introducing the recommended spots and recommended shops in the neighborhood to the customer may increase the mobilization of the customer.

  Further, the page information generation unit 116 may change the timing of including the above information associated with the order status according to the order status. For example, the dish information related to the dish whose order status is “delivered” is displayed when the order status becomes “delivered”, and after that, while the order status is “delivered”, a predetermined time interval is displayed. May be displayed again.

  Note that the page information generation unit 116 may configure a dish information display page so that various kinds of information as described above are exchanged over a certain period of time, or a thumbnail or the like may be displayed in a part of the display area shown in FIG. It may be included in the cooking information display page.

[Embodiment 2]
The information output system according to the present embodiment will be described below with reference to FIGS. 14 and 15. FIG. 14 is a sequence diagram showing the flow of processing in the information output system. FIG. 15 is a diagram illustrating an aspect of link information displayed by the mobile terminal 450 included in the information output system.

  In the present embodiment, the customer orders food from the clerk D verbally. Then, the server 100 transmits web data of the dish information display page to the mobile terminal 450 owned by the customer. In the present embodiment, each function of the mobile terminal 450 is provided by a web application stored in the server 100.

(Processing 2 in the information output system)
The outline of the sequence in FIG. 14 is as follows. The customer orders food to the clerk D verbally. When this order is registered in the server 100, the server displays link information indicating the URL of the web page displaying the dish information on the table display 250 provided in the table 200. By using the link information displayed on the table display 250, the customer can refer to the dish information display web page using the portable terminal 450 not used for ordering. When the tableware with the dish ordered by the customer is served on the table 200, the server 100 causes the portable terminal 450 to display dish information related to the dish. Hereinafter, the sequence will be described in detail.

  Step S21: The customer orders a dish from the clerk D while browsing the menu arranged on the table 200. In this embodiment, a customer demonstrates as what orders a hamburger. In response to the customer's order, the clerk D inputs the table number of the table 200 where the customer is located and the ordered food to the order input terminal carried by the customer. In the present embodiment, description will be made assuming that the table number of the table 200 where the customer is located is “1”.

Step S22: The order input terminal of the store clerk D transmits the input table number “1” and the dish number “1001” associated with the input hamburger to the server 100.
Step S23: The order information acquisition unit 111 receives the dish number “1001” of the dish ordered from the order input terminal of the clerk D and the table number “1” via the communication unit 130. The order information acquisition unit 111 registers the dish number “1001” of the dish ordered as a new order and the table number “1” in a new row of the order management table stored in the storage unit 120. At this time, the order information acquisition unit 111 assigns an order number identification number (here, “0057”) to a new order (see FIG. 10A). Therefore, the new order identified as the order identification number “0057” has the table number “1” and the dish number “1001”. Hereinafter, this order is also expressed as an order “0057”. At this time, the order information acquisition unit 111 sets the state of the order “0057” to “ordered”. The order information acquisition unit 111 notifies the order information output unit 112 that the state of the order “0057” is “ordered”.

  Step S24: Upon receiving the notification, the order information output unit 112 refers to the storage unit 120 and has received an order with the table number “1” associated with the order “0057” whose status is “ordered”. The dish number “1001” of the dish is acquired. The order information output unit 112 controls the printing of the table number “1”, the dish number “1001” of the ordered dish, and the QR code representing the order identification number “0057” via the communication unit 130. A signal is transmitted to the kitchen printer 600.

  Step S25: The kitchen printer 600 receives the control signal, and includes an order sheet including the table number “1”, the dish number “1001” of the ordered dish, and the QR code representing the order identification number “0057”. 400 is printed. The cook C prepares a dish according to the dish number described in the order sheet 400.

  Step S26: Also, the order information output unit 112 receives the notification of Step S23, acquires link information indicating a link to the web page displaying the dish information from the page information generation unit 116, and stores the table number “1”. To the table display 250 provided in the table 200. As described in the first embodiment, a table number is assigned as a parameter to the URL of the dish information display page.

  Step S27: The control unit 260 of the table display 250 displays the link information shown in FIG. 15A received from the server 100 on the touch panel display unit 290. FIG. 15A is a diagram illustrating an aspect of the link information. The link information in FIG. 15A includes a QR code indicating a link to the dish information display page and the URL of the web page. In addition, FIG.15 (b) is a figure which shows another aspect of the link information which shows the link to the page for dish information display. When the touch panel display unit 290 is an RF tag built-in display, as shown in FIG. 15B, the link information includes an RF tag indicating a link to the dish information display page, and the URL of the dish information display page. May be included. The link information displayed by the server 100 on the table display 250 may be any link that can be a lead for any terminal to access the dish information display page. The QR code, the RF tag, and the web page described above may be used. It is sufficient that at least one of the URLs is included.

  Step S28: The customer who notices the link information displayed on the table display 250 accesses the dish information display page using the portable terminal 450. Specifically, when the link information of FIG. 15A is displayed on the table display 250, the customer uses the QR code reader function provided in the mobile terminal 450 to display the QR code displayed on the table display 250. Shoot. The portable terminal 450 accesses the URL of the dish information display page included in the QR code. When the mobile terminal 450 does not have the QR code reader function, the customer may input the URL displayed on the table display 250 to the mobile terminal 450. By inputting the URL, the portable terminal 450 can access the URL of the dish information display page included in the QR code.

  Step S29: The portable terminal 450 transmits a request for displaying the dish information display page to the server 100. At this time, the request includes terminal identification information for identifying the portable terminal 450 and table association information included in the link information.

  Step S30: The control unit 110 acquires the table number “1” from the parameter of the URL that the received request desires to access. Then, the control unit 110 manages the terminal identification information of the mobile terminal 450 in association with the table number “1”. In addition, the page information output unit 117 receives the request and transmits web data (for example, HTML format) indicating the dish information display page to the portable terminal 450.

  Step S31: The portable terminal 450 causes the touch panel display unit 490 to display a dish information display page indicated by the web data received from the server 100.

  Note that the portable terminal 450 periodically repeats Steps S29 to S31 during the period in which the dish information display page is displayed, and updates the dish information display page.

  Since the processes of steps S37 to S43 subsequent to step S31 are the same as the processes of steps S7 to S13 shown in FIG. 9, the description thereof is omitted here. In steps S44 to S45, the dish information in steps S14 to S15 shown in FIG. 9 and the transmission destination of the control signal for displaying the dish information are changed from the table display 250 to the portable terminal 450.

  Step S44: The page information generation unit 116 of the server 100 updates the content of the dish information display page according to the dish information extracted by the dish information selection unit 115. As described above, the portable terminal 450 periodically repeats steps S29 to S31. The server 100 transmits web data indicating the updated dish information display page to the mobile terminal 450 in response to a request from the mobile terminal 450.

  Step S45: The control unit 460 of the portable terminal 450 receives the web data indicating the dish information display page updated via the communication unit 480. The control unit 460 causes the touch panel display unit 490 to display the updated dish information according to the received web data.

  According to the above processing, the server 100 can associate the terminal identification information of the portable terminal 450 that is not used for inputting an order with the table number “1”. Since the table number “1” is associated with the order identification number “0057” for identifying each order, when the dish of the order “0057” is distributed to the table 200 of the table number “1”, the server 100 Can display a dish information display page on the portable terminal 450. Therefore, the customer can obtain the cooking information about the ordered food using the portable terminal 450 owned by the customer while enjoying the conversation with the store clerk through the dialogue at the time of ordering.

  The link information indicating the link to the dish information display page is associated with a specific table number, and is displayed on the table display 250 provided in the table 200 of the associated table number. . Therefore, the dish information display page generated by the page information generation unit 116 is preferably optimized for each table, and the dish information of dishes included in other orders associated with the same table number is displayed. It is preferable to include.

  When a plurality of customers are located on the table 200, the plurality of customers can access the dish information display page using a mobile terminal owned by the customer. Each time the server 100 receives a request for displaying a dish information display page, the server 100 may associate and manage the table number indicated by the table association information and the terminal identification information for identifying the mobile terminal. In other words, the server 100 can associate a plurality of pieces of terminal identification information with one table number.

  According to the above configuration, a plurality of customers surrounding the table 200 can talk about the dishes they ordered while displaying the dish information display page on their mobile terminals. Compared with the case where the dish information display page is displayed on the table display 250 (Embodiment 1), the information output system according to the present embodiment can make conversations between customers more smoothly and more exciting. Can do.

  In the present embodiment, each function of the mobile terminal 450 may be realized by a dedicated application for mobile terminal instead of the web application. In that case, the dedicated application needs to be stored in the storage unit 470 of the mobile terminal 450. Therefore, in step S26, the order information output unit 112 provides a link to a download page where the dedicated application can be downloaded, instead of link information indicating a link to a web page (product information display page) that displays dish information. The link information shown may be transmitted to the table display 250.

  The customer can access the download page using the mobile terminal 450 and download the dedicated application in accordance with the link information indicating the link to the download page displayed on the table display 250. Through this process, the dedicated application is stored in the storage unit 470. Therefore, the control unit 460 can execute the dedicated application and can display the dish information display page on the touch panel display unit 490.

[Embodiment 3]
The information output system according to the present embodiment will be described below with reference to FIGS. 16 and 17. FIG. 16 is a sequence diagram showing the flow of processing in the information output system. FIG. 17 is a diagram showing an aspect of link information printed by the kitchen printer 600 included in the information output system.

  The information output system 1 according to the present embodiment is similar to that described in the second embodiment, but the aspect in which link information indicating a link to the dish information display page is output is different. In the second embodiment, the link information is transmitted to the table display 250 and displayed to the customer. In this embodiment, the link information is presented to the customer by printing on paper.

(Process 3 in the information output system)
The sequence in FIG. 16 differs from the sequence according to the second embodiment (see FIG. 14) in the manner in which the link information is presented to the customer. Specifically, steps S24 ′ to S26 ′ and step S28 ′ of this embodiment are different from steps S24 to S28 shown in FIG. Here, only steps S24 ′ to S26 ′ will be described. Description of steps S21 to S23 and steps S28 to S45 is omitted.

  Step S24 ′: The order information output unit 112 receives notification from the order information acquisition unit 111 that the state of the order “0057” is “ordered”, refers to the storage unit 120, and the state is “ordered”. The table number “1” associated with the ordered “0057” and the dish number “1001” of the ordered dish are acquired. In addition, the order information output unit 112 receives the notification of “ordered” and acquires link information indicating a link to the dish information display page from the page information generation unit 116. The order information output unit 112 receives the order sheet 400 including the table number “1”, the dish number “1001” of the ordered dish, and the QR code representing the order identification number “0057” via the communication unit 130. A control signal for printing is transmitted to the kitchen printer 600. Further, the order information output unit 112 transmits to the kitchen printer 600 a control signal for printing an order receipt including link information indicating a link to the dish information display page and the table number “1”.

  Step S <b> 25 ′: The kitchen printer 600 prints the order sheet 400 and the order receipt according to the control signal received from the server 100. As shown in FIG. 17, the order receipt includes the table number “1”, the QR code, and the URL of the dish information display page. The link information included in the order receipt may be any terminal that can be a lead for any terminal to access the dish information display page, and includes at least one of the QR code and the URL of the dish information display page described above. It only has to be included. The order sheet 400 is referred to when the cook C makes a dish. On the other hand, the order receipt is for distribution to customers as a lead to a dish information display page.

  Step S26 ': The clerk D refers to the table number printed on the order receipt, and delivers the order receipt to the table 200 of the corresponding table number (here, table number "1").

  Step S <b> 28 ′: The customer who has received the order receipt from the clerk D accesses the dish information display page using the portable terminal 450. Specifically, when the portable terminal 450 has a QR code reader function, the customer uses the QR code reader function to photograph the QR code, so that the portable terminal 450 displays the dish information included in the QR code. Access the URL of the page. When the mobile terminal 450 does not have the QR code reader function, the customer may input the URL displayed on the table display 250 to the mobile terminal 450. By inputting the URL, the portable terminal 450 can access the URL of the dish information display page included in the QR code.

  According to the configuration described in the present embodiment, each table is not equipped with a table display, and even when a food order is made verbally to a store clerk, Table number. Therefore, even in such a case, the server 100 can display the dish information display page on a specific portable terminal.

  Further, according to the configuration described in the present embodiment, the same effects as the configuration described in the second embodiment can be obtained.

[Embodiment 4]
The order management table (see FIG. 5) described in the first embodiment is an example of a database used by the server 100 to manage the contents of orders received from customers. The server 100 may be configured to manage the contents of orders received from customers using a database different from the order management table of FIG. This embodiment demonstrates the information output system 1 containing the server 100 comprised so that the content of the order received from the customer using another database might be managed, referring FIGS. 18-22.

  FIG. 18 is a diagram showing a database stored in the server 100 included in the information output system according to the present embodiment. FIG. 18A is a diagram illustrating a part of a table management table that is one of the databases stored in the storage unit 120 of the server 100. FIG. 18B is a diagram illustrating a part of an order management table that is one of the databases stored in the storage unit 120 of the server 100.

  The server 100 manages the order contents using the order management table and the table management table. Compared with the order management table of FIG. 5, the order management table of FIG. 18B includes a slip number column instead of a table number. In addition, the order management table in FIG. 18B newly includes an update date column. In the following description, the simple order management table means the order management table of FIG.

  When the clerk D guides a new customer to the seat of the table 200, the clerk D may perform a new customer registration process. For example, when the table number of the table 200 that guides the new customer is “1”, the fact that the new customer is guided to the table 200 of the table number “1” is input to the order input terminal. Upon receiving the operation, the order input terminal transmits a table number “1” and a control signal for requesting registration of a new customer to the server 100.

  When receiving the control signal, the order information acquisition unit 111 adds a new slip number to the order management table (see FIG. 20A). Further, the order information acquisition unit 111 adds a new slip number to the table management table, and associates the table number “1” with the slip number (see FIG. 20B).

  In the present embodiment, the server 100 manages an order received from the table 200 assigned one table number using one slip number. The slip number generated here is registered in a new row of the table management table. The table management table is a database that associates a table number, a slip number, and a status flag that indicates whether or not settlement regarding the order has been completed. The status flag indicating whether or not settlement has been completed includes “paid” indicating completion of settlement and “unpaid” indicating unsettled. At the time of registration of a new customer, settlement has not been completed. Therefore, the status flag of the table management table shown in FIG. 20B is “unpaid”.

  For example, the slip number “1567” is attached to the fifth row of the table management table. Hereinafter, this order is also referred to as an order “1567”. According to the table management table, the order “1567” is an order received from a customer of the table 200 whose table number is “1”, is not yet settled, and the update date is “2014/2/25 16:30”. It turns out that it is. On the other hand, when viewing the order management table, the slip number “1567” is attached to the orders in the fifth to seventh rows of the order management table. This means that the customer in the table 200 with the table number “1” has ordered three dishes with the dish numbers “1001”, “1002”, and “1003”.

  By using an order management table and a table management table, even if there are multiple orders associated with the same table number, whether the orders are orders from the same group of customers, or orders from different groups of customers It can be identified. For example, even if the orders are associated with the same table number “1”, it can be said that the order “1556” and the order “1567” are orders by customers of different groups. On the other hand, the order “1567” includes orders for three dishes, which can be said to be orders by customers of the same group. The group means a person who ordered food at the same table 200 at the same time or people. The server 100 manages orders received from the same group in association with the same slip number. The slip number is also a unit for performing the settlement process.

  By being able to identify different groups using the same table 200, the information output system 1 can provide a dish information display page to the customers of the group who has settled and left the restaurant. Further, as described in the second modification of the first embodiment, when the server 100 outputs information according to the order status to the table display 250 or the like, the server 100 determines the slip number and the order status “finished”. Accordingly, it is possible to output the information related to the food eaten by the customer currently on the table 200 without confusing the information related to the food eaten by another customer.

  When the page information generation unit 116 according to the present embodiment generates a dish information display page, it is preferable to use a slip number as a parameter to identify each group. Specifically, it is preferable to add a voucher number such as “http: // ~~~~~~ // info? OrderForm =" 1567 "" to the end of the URL of the dish information display page. By including the slip number as a parameter in the URL of the dish information display page, a dish information display page related to a dish received from another customer in the table 200 having the same table number is erroneously provided to a customer of a certain group. Can be prevented. Therefore, the information output system 1 can provide the customer with a correct dish information display page related to the dish ordered by the customer.

(Process 4 in the information output system)
The flow of processing in the information output system according to the present embodiment will be described with reference to FIGS.

  FIG. 19 is a sequence diagram showing a part of the processing flow in the information output system. 20 (a), (c) to (e) are diagrams showing the transition of the order management table in the sequence of FIG. 19, and FIG. 20 (b) shows a part of the table management table in the sequence of FIG. FIG. FIG. 21 is a diagram showing the flow of processing following FIG. 19 in the information output system. 22A and 22D are diagrams showing the transition of the table management table in the sequence of FIG. 21, and FIGS. 22B and 22C are the transition of the order management table in the sequence of FIG. FIG.

  Here, processing different from the sequence described in the first embodiment (see FIG. 9) will be described. Specifically, steps S101 to S103 in FIG. 19 are the same processes as the processes in steps S1 to S3 in FIG. Also, steps S105 to S115 in FIGS. 19 and 21 are the same processes as steps S5 to S15 in FIG. Therefore, description of these overlapping processes is omitted here. It is assumed that the new customer registration process described above has not been completed.

  Step S104a: Upon receiving the dish number “1001” and the table number “1” of the dish received as a new order from the table display 250, the order information acquisition unit 111 generates a new slip number “1534” and places an order. A management table and a new row of the table management table are added (see FIGS. 20A and 20B).

  Step S104b: The order information acquisition unit 111 registers “1001” as the dish number of the order “1534” and sets its status flag to “ordered” (see FIG. 20C). The order information acquisition unit 111 notifies the order information output unit 112 that the state of the order “1534” is “ordered”.

  Step S104c: The order information output unit 112 may notify the table display 250 that the table number “1” and the slip number “1534” are associated with each other. The table display 250 that has received the notification includes the slip number “1534” in the transmission information when transmitting new order information to the server 100 thereafter. In the case of a configuration not including step S104c, the table display 250 may transmit new order information to the server 100 together with the table number “1”.

  The table display 250 may be configured to display the acquired slip number on the touch panel display unit 290 and notify the customer. The table display 250 may be configured to request the customer to input a slip number when accepting the second and subsequent orders. The table display 250 may transmit the order information and the slip number for the second and subsequent times to the server 100. According to this configuration, even if there are a plurality of groups for which accounting is separately in the table 200 having the same table number, it is possible to manage the order contents without confusion. Therefore, according to the said structure, the information output system 1 can respond flexibly also to the situation, such as a companion seat. When two or more slip numbers are associated with one table number, the page information generation unit 116, for example, “http: // ~~~~~~ // info? OrderForm =" 1567, It is preferable to include a plurality of slip numbers as parameters attached to the URL of the dish information display page, such as “1534” ”. When the URL is accessed from the table display 250, the page information generation unit 116 displays a web page for selecting the slip number “1567” or “1534” before displaying the dish information display page. Is preferred. According to this configuration, the information output system 1 can provide an accurate dish information display page for a plurality of groups sharing one table 200.

  When cooking completion is registered in step S108, the cooking completion notification acquisition unit 113 sets the status flag of the order “1534” to “prepared” (see FIG. 20D). In addition, when the distribution completion registration is performed in step S112, the distribution completion notification acquisition unit 114 sets the status flag of the order “1534” to “delivered” (see FIG. 20E).

  In the following, a process when the table display 250 transmits new order information to the server 100 together with the table number “1” will be described with reference to FIG.

  Step S <b> 121: The customer uses the table display 250 to select a dish “fried shrimp” to be newly ordered. The table display 250 is preferably configured to request the customer to input a slip number when accepting a new additional order. According to this configuration, the customer inputs the slip number “1534” to the table display 250.

  Step S122: Upon accepting the additional order, the table display 250 transmits the dish number “1002”, the slip number “1534”, and the table number “1” of the newly ordered “fried shrimp” to the server 100. .

  Step S123: The order information acquisition unit 111 searches the table management table based on the acquired table number “1”, and the slip number “1534” associated with the table number “1” and the status flag is “unpaid”. Is specified (see FIG. 22A).

  Step S124: The order information acquisition unit 111 adds the slip number “1534” and the dish number “1002” to a new row of the order management table, and sets the status flag to “ordered” (FIG. 22B). reference).

  Step S131: The clerk D lowers the tableware on which the dish that the customer has finished serving from the table 200 to the kitchen. Here, it is assumed that the store clerk D has lowered the tableware having the RF tag numbers “10000” and “10001”. The RF tag reader 240 of the table 200 notifies the server 100 of a completion notification that the RF tag attached to the lowered tableware is no longer detected. The lower eyelid completion notification includes RF tag numbers “10000” and “10001” of RF tags that are no longer detected.

  Step S132: When the allocation completion notification acquisition unit 114 acquires the lower allocation completion notification, the order status flags associated with the RF tag numbers “10000” and “10001” are set to “finished” (FIG. 22 (c)). )reference).

  Step S133: The customer who finished the meal performs the accounting process at the cash register. The cash register transmits to the server 100 a settlement completion notification indicating that settlement of all orders associated with the slip number “1534” has been completed.

  Step S134: The order information acquisition unit 111 that has received the payment completion notification refers to the table management table, identifies the order associated with the slip number “1534”, and sets its status flag to “paid” (FIG. 22 (d)).

  In the present embodiment, it has been described that the RF tag reader 240 transmits a lowering completion notification to the server 100 in step S131. However, the information output system 1 may be configured to transmit the lower iron completion notification to the serving table 500. The store clerk D places the tableware lowered from the table 200 in a space for temporarily placing the lowered tableware near the serving table 500. The RF tag reader 540 arranged on the serving table 500 may acquire the RF tag number from the RF tag attached to the tableware and transmit the acquired RF tag number to the server 100 together with the lower iron completion notification.

  In the case of this configuration, the RF tag reader 540 acquires the same RF tag number a plurality of times. Whether the acquired RF tag number is due to the completion of cooking or the completion of the lower rice cake is determined by whether the RF tag number and order identification number have been acquired or only the RF tag number has been acquired. Can do. The control unit of the serving table 500 (1) transmits a cooking completion notification to the server 100 when the RF tag number and the order identification number are acquired, and (2) completes the lower pot when only the RF tag number is acquired. The notification may be transmitted to the server 100.

  In addition, a lower platform for notifying the lower platform completion notification, which is a platform separate from the table 500, may be arranged in the kitchen.

[Embodiment 5]
The control block (particularly the order information acquisition unit 111, the distribution completion notification acquisition unit 114, the page information generation unit 116, and the page information output unit 117) of the server 100 is a logic circuit (hardware) formed in an integrated circuit (IC chip) or the like. ) Or by software using a CPU (Central Processing Unit).

  The control blocks (especially the order information processing unit 262 and the dish information display unit 264) of the table display 250 may be realized by a logic circuit (hardware) formed in an integrated circuit (IC chip) or the like, or a CPU (Central It may be realized by software using a Processing Unit.

  In the latter case, the server 100 and the table display 250 include a CPU that executes instructions of a program that is software that realizes each function, and a ROM (Read Only) in which the program and various data are recorded so as to be readable by the computer (or CPU). Memory) or a storage device (these are referred to as “recording media”), a RAM (Random Access Memory) for expanding the program, and the like. And the objective of this invention is achieved when a computer (or CPU) reads the said program from the said recording medium and runs it. As the recording medium, a “non-temporary tangible medium” such as a tape, a disk, a card, a semiconductor memory, a programmable logic circuit, or the like can be used. The program may be supplied to the computer via an arbitrary transmission medium (such as a communication network or a broadcast wave) that can transmit the program. The present invention can also be realized in the form of a data signal embedded in a carrier wave in which the program is embodied by electronic transmission.

[Summary]
An information output apparatus according to aspect 1 of the present invention acquires order information acquisition means for acquiring order information indicating a product ordered by a customer, and a delivery completion notification for notifying that the product has been delivered to a delivery destination. , A delivery completion notification processing means for completing delivery of status information indicating the status of the order information, and when the status information is delivered, the customer views product information that is information related to the product. Product information output means for outputting to a terminal that performs the operation.

  According to the above configuration, the information output apparatus according to one aspect of the present invention is configured so that when the order information indicating the product ordered by the customer is delivered, that is, the ordered product is at hand of the customer. When it arrives, the product information which is the information regarding the said product is output to the terminal which the said customer browses. Therefore, the customer who ordered can obtain the information regarding goods by seeing the goods information displayed on the terminal which he browses. Therefore, the information output device according to an aspect of the present invention can provide information about products ordered by a customer to the customer regardless of whether the customer has voluntary behavior.

  The information output device according to aspect 2 of the present invention is the above-described aspect 1, wherein the information output device includes a first identification information acquisition unit that acquires first identification information that is identification information of a commodity identified by the commodity arrangement source; A second identification information acquisition unit that acquires second identification information that is identification information of a product identified by the delivery destination, and the completion notification processing unit includes the first identification information, When the second identification information matches, it is preferable to complete the delivery of the state information.

  According to said structure, it can determine correctly that goods were delivered to the customer.

  The information output device according to aspect 3 of the present invention is the information output device according to aspect 1 or 2, wherein the product information is information different from information provided to the customer by the information output device when the customer orders the product. It is preferable.

  According to said structure, since the new information with respect to the goods which the customer ordered can be provided, customer satisfaction can be improved.

  The information output device according to aspect 4 of the present invention is the page information generating means for generating page information that is information for generating a product information display page including the product information in any one of the above aspects 1 to 3. Preferably, the page information generation unit generates the page information according to the state information, and the product information output unit outputs the page information to the terminal.

  According to said structure, the information which a customer seems to be interested according to an order condition can be provided to a customer. Therefore, customer satisfaction can be improved.

  The information output device according to aspect 5 of the present invention is the information output apparatus according to aspect 4, in which the order information acquisition unit sets the state information as ordered when the order information is acquired, and the page information generation unit includes the state information. When the information has been ordered, it is preferable to generate the page information including the popularity ranking of the product.

  According to the above configuration, there is a possibility of causing the customer to be interested in a product that the customer was not interested in when placing an order.

  The information output device according to aspect 6 of the present invention is the information output device according to aspect 4 or 5, wherein the page information generation means indicates that the product ordered by the customer will be delivered soon when the state information is cooking completed. It is preferable to generate the page information including a notice message.

  According to said structure, a customer's expectation with respect to the ordered product can be raised.

  The information output device according to aspect 7 of the present invention is the information output apparatus according to any one of the aspects 4 to 6, wherein the product information output means outputs link information indicating a link to the product information display page to the terminal. Are preferred.

  According to said structure, the link information which shows the link to the said merchandise information display page can be shown to a customer. Accordingly, a lead wire to the product information display page can be provided.

  The information output device according to aspect 8 of the present invention is the information output apparatus according to any one of the aspects 4 to 7, wherein the product information output unit causes the printer to print link information indicating a link to the product information display page. Is preferred.

  According to said structure, the link information which shows the link to the said merchandise information display page can be shown to a customer. Accordingly, a lead wire to the product information display page can be provided.

  The information output apparatus according to aspects 1 to 8 of the present invention may be realized by a computer. In this case, each means is operated by operating the computer as each means included in the order receiving apparatus. And a computer-readable recording medium on which the program is recorded fall within the scope of the present invention.

  An information output method according to aspect 10 of the present invention includes an order information acquisition step for acquiring order information indicating a product ordered by a customer, a delivery completion notification for notifying that the product has been delivered, A delivery completion notification processing step for completing delivery of status information indicating the status of the information, and a terminal for the customer to browse product information that is information related to the product when the status information is delivered. A product information output step for outputting.

  An information output system according to an aspect 11 of the present invention is an information output system including an information output device and a terminal, wherein the information output device acquires order information indicating a product ordered by a customer. And a delivery completion notification processing means for obtaining a delivery completion notification for notifying that the product has been delivered and delivering the status information indicating the status of the order information, and the status information being delivered. Product information output means for outputting product information, which is information related to the product, to a terminal that the customer browses, the terminal includes a display unit and a product that the customer inputs as an order. Order information transmitting means for transmitting order information indicating to the information output device, and when the product is delivered to a delivery destination, product information that is information about the product is sent to the information output device. It includes a product information receiving means for al receiving a commodity information display means for displaying the product information on the display unit.

  When the terminal according to the twelfth aspect of the present invention includes a display unit, order information transmitting means for transmitting order information indicating a product input by a customer as an order, to the information output device, and the product is delivered to a delivery destination In addition, product information receiving means for receiving product information that is information relating to the product, and product information display means for displaying the product information on the display unit are provided.

  According to said structure, the information output method of the information output device which concerns on 1 aspect of this invention, an information output system, and a terminal have an effect similar to the information output device which concerns on 1 aspect of this invention.

  Note that the terminal according to the twelfth aspect of the present invention may be realized by a computer, and in this case, a program that causes a computer to operate as each means included in the order receiving device, thereby causing the computer to realize each means. And a computer-readable recording medium on which it is recorded also fall within the scope of the present invention.

  The present invention is not limited to the above-described embodiments, and various modifications are possible within the scope shown in the claims, and embodiments obtained by appropriately combining technical means disclosed in different embodiments. Is also included in the technical scope of the present invention. Furthermore, a new technical feature can be formed by combining the technical means disclosed in each embodiment.

  INDUSTRIAL APPLICABILITY The present invention can be suitably used as an information output system that provides information related to products ordered by customers, or as part of the information output system.

1 Information Output System 100 Server (Information Output Device)
DESCRIPTION OF SYMBOLS 110 Control part 111 Order information acquisition part 112 Order information output part 113 Cooking completion notification acquisition part 114 Serving completion notification acquisition part 115 Cooking information selection part 116 Page information generation part 117 Page information output part 120 Storage part 130 Communication part 200 Table 240 RF Tag reader 250 Table display 300 Cooking (product)
400 Order sheet 500 Serving table 540 RF tag reader 550 QR code reader 600 Kitchen printer 700 Router 800 Network

Claims (13)

Order information acquisition means for acquiring order information indicating the product ordered by the customer;
A delivery completion notification processing means for obtaining a delivery completion notification for notifying that the product has been delivered to the delivery destination, and for completing delivery of status information indicating the status of the order information;
Product information output means for outputting product information, which is information about the product, to a terminal that the customer browses when the status information is delivered;
An information output device comprising: First identification information acquisition means for acquiring first identification information that is identification information of a product identified by a product arrangement source;
Second identification information acquisition means for acquiring second identification information that is identification information of the product identified by the delivery destination of the product;
Further comprising
The completion notification processing means, when the first identification information and the second identification information match, to complete the delivery of the status information;
The information output device according to claim 1. The product information is information different from the information provided to the customer by the information output device when the customer orders the product,
The information output device according to claim 1, wherein: Page information generating means for generating page information, which is information for generating a product information display page including the product information,
The page information generation means generates the page information corresponding to the state information,
The product information output means outputs the page information to the terminal;
The information output device according to any one of claims 1 to 3, wherein: When the order information acquisition means acquires the order information, the status information is already ordered,
The page information generating means generates the page information including a popularity ranking of a product when the state information has been ordered;
The information output device according to claim 4. The page information generating means generates the page information including a distribution notice message indicating that the product ordered by the customer will be distributed soon when the state information is cooking completed;
The information output device according to claim 4, wherein: The product information output means outputs link information indicating a link to the product information display page to the terminal;
The information output device according to any one of claims 4 to 6, wherein: The product information output means causes a printer to print link information indicating a link to the product information display page;
The information output device according to any one of claims 4 to 7, wherein:   The program for functioning a computer as said each means with which the information output device of any one of Claim 1 to 8 is provided. An order information acquisition process for acquiring order information indicating products ordered by the customer;
A delivery completion notification processing step of obtaining a delivery completion notification notifying that the product has been delivered, and delivering the status information indicating the status of the order information;
A product information output step of outputting product information, which is information related to the product, to a terminal that the customer browses when the status information is a delivery completion;
An information output method characterized by the above. An information output system including an information output device and a terminal,
The information output device is
Order information acquisition means for acquiring order information indicating the product ordered by the customer;
A delivery completion notification processing means for obtaining a delivery completion notification for notifying that the product has been delivered, and for completing delivery of status information indicating the status of the order information;
Product information output means for outputting product information, which is information related to the product, to a terminal for the customer to browse when the status information is delivered;
The terminal
A display unit;
Order information transmitting means for transmitting order information indicating a product input by the customer as an order to the information output device;
Product information receiving means for receiving product information, which is information about the product, from the information output device when the product is delivered to a delivery destination;
Product information display means for displaying the product information on the display unit,
An information output system characterized by A display unit;
Order information transmitting means for transmitting order information indicating the product entered by the customer as an order;
Product information receiving means for receiving product information that is information about the product when the product is delivered to a delivery destination;
Product information display means for displaying the product information on the display unit,
A terminal characterized by.   The program for functioning a computer as said each means with which the terminal of Claim 12 is provided.

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