JP2021064272A - Information system, user terminal, server device, kitchen terminal, information processing method, and program - Google Patents

Abstract

To realize exchanging of information which is needed but differing in nature between a user and a clerk of a kitchen using a communication application.SOLUTION: In an information system, a user terminal having stored in a user storage unit a communication application having a common communication screen, accepts a communication partner select indication and transmits an order menu acquisition indication to a server device, receives order menu information corresponding to the selection-indicated communication partner from the server device, outputs an ordering communication screen, accepts an order indication and transmits it to the server device, receives a message based on a clerk's input to a kitchen terminal from the server device and outputs it to the common communication screen, thereby enabling information which is needed but differing in nature to be exchanged between the user and the clerk of the kitchen using the communication application.SELECTED DRAWING: Figure 5

Description

The present invention relates to cooperation between a user terminal and a kitchen terminal by a communication application such as LINE (registered trademark: the same applies hereinafter).

Conventionally, a mobile terminal with a built-in RFID module reads tag information from a menu, connects to the main server through a URL corresponding to the tag information, receives product information corresponding to the tag information from the main server, and determines the quantity of products. Input and transmit the order request message to the main server, the main server receives the order request message, makes the payment according to the order, and when the payment is completed, the POS server connected to the main server becomes the kitchen server. There was an ordering system that transmitted the order breakdown (see, for example, Patent Document 1).

Japanese Unexamined Patent Publication No. 2016-164784

However, in the past, there has been a mechanism for exchanging necessary and different information such as information on cooking orders and information on the status of cooking preparation between the user and the kitchen clerk using a communication app. I didn't.

The information system of the first invention is an information system including a user terminal, a server device, and a kitchen terminal, and the user terminal can select and communicate with one of two or more communication destinations. Communication with the user storage unit that stores the communication application having a common communication screen, and the selection instruction user reception unit that receives the communication destination selection instruction that is the communication destination selection instruction from the user when the communication application is started. Based on the acceptance of the preselection instruction, the order menu acquisition instruction user transmission unit that sends the order menu acquisition instruction, which is an instruction for acquiring the order menu information for ordering food, to the server device, and the order menu acquisition instruction are transmitted. An order that outputs an order communication screen configured by using the order menu information user receiving unit that receives the order menu information corresponding to the communication destination instructed to select and the order menu information received by the order menu information user receiving unit. Based on the order instruction user reception unit that accepts food order instructions from users and the order instruction user reception unit that accepts order instructions for the screen user output unit and the order communication screen output by the order screen user output unit. Common communication between the order instruction user transmission unit that sends the order instruction to the server device, the message user reception unit that receives the message based on the input of the clerk to the kitchen terminal from the server device, and the message user reception unit that receives the message. The server device includes a message user output unit that outputs to the screen, and the server device has a message information storage unit that stores two or more message information associated with a status identifier that identifies the status of cooking preparation, and an order menu information. The order menu information storage unit to be stored, the order menu acquisition instruction receiving unit that receives the order menu acquisition instruction from the user terminal, and the order menu information of the order menu information storage unit are acquired in response to the reception of the order menu acquisition instruction. The order menu information acquisition unit, the order menu information transmission unit that transmits the order menu information acquired by the order menu information acquisition unit to the user terminal, the order instruction reception unit that receives the order instruction from the user terminal, and the order instruction reception unit An order information acquisition unit that acquires order information using the received order instruction, an order information transmission unit that transmits the order information acquired by the order information acquisition unit to the kitchen terminal, and a kitchen terminal. A message that acquires the status identifier receiving unit that receives the status identifier and the message information corresponding to the status identifier received by the status identifier receiving unit from the message information storage unit, and acquires a message to be transmitted to the user terminal using the message information. The kitchen terminal includes an acquisition unit and a message transmission unit that transmits a message acquired by the message acquisition unit to the user terminal. The kitchen terminal includes an order information kitchen receiving unit that receives order information from a server device, and an order information kitchen receiving unit. Using the received order information, the order-related information kitchen component that configures the order-related information to be output, the order-related information kitchen component that outputs the order-related information configured by the kitchen component, and the order-related information The status information kitchen reception department that receives status information from the clerk, which is information on the status of cooking preparation, and the status identifier corresponding to the status information received by the status information kitchen reception department are acquired, and the status identifier is used as the server device. It is an information system including a situation identifier kitchen transmission unit to be transmitted to.

With such a configuration, it is possible to exchange necessary and different information between the user and the kitchen clerk using the communication application.

Further, in the information system of the second invention, with respect to the first invention, the order menu acquisition instruction or the order instruction has a mode identifier for identifying the mode, and the message information storage unit has a status identifier and a mode. Two or more message information associated with the identifier is stored, and the message acquisition unit stores the status identifier received by the status identifier receiving unit and the message information corresponding to the mode identifier of the order menu acquisition instruction or the order instruction. This is an information system that acquires a message acquired from a storage unit and transmitted to a user terminal using message information.

With such a configuration, it is possible to more appropriately exchange necessary and different information between the user and the kitchen clerk by using the communication application.

Further, since the order menu acquisition instruction or the order instruction has a mode identifier that identifies the mode, message information different depending on the mode can be transmitted to the user terminal. For example, the message information corresponding to the mode information "inside the store" indicating eating and drinking in the store includes the tax rate information indicating the normal consumption tax rate, and the message corresponding to the mode information "outside the store" indicating the take-out to the outside of the store. The information may include tax rate information indicating the reduced consumption tax rate, which can reduce confusion due to differences in consumption tax rates.

Further, the user terminal of the third invention has two or more, and the information system of the third invention has the first or second invention, and the order menu information has a cooking identifier for identifying a dish. , The kitchen terminal identifier that identifies the kitchen terminal has one or two or more pairs, the order instruction has a cooking identifier, and the order information transmitting unit uses the order instruction received by the order instruction receiving unit. This is an information system that transmits the order information acquired by the order information acquisition unit to the kitchen terminal identified by the kitchen terminal identifier paired with the cooking identifier of the order instruction.

With such a configuration, the kitchen terminal to which the order information is transmitted can be different depending on the ordered dish. As a result, for example, in a store where two or more kinds of dishes are cooked in different places, even if the kitchen terminals 3 are arranged in each of the two or more cooking places, smooth order handling becomes possible.
A user storage unit that stores a communication app that has a common communication screen that allows communication by selecting one of the communication destinations, and a user's instruction to select a communication destination when the communication app is running. Order menu acquisition that sends an order menu acquisition instruction, which is an instruction to acquire order menu information to order food, to the server device based on the selection instruction user reception unit that accepts a certain communication destination selection instruction and the reception of the communication destination selection instruction. The order menu information user receiving unit that receives the order menu information corresponding to the communication destination instructed to be selected in response to the transmission of the instruction user transmitting unit and the order menu acquisition instruction, and the order menu received by the order menu information user receiving unit. Order screen user output unit that outputs an order communication screen configured using information, and order instruction user reception that accepts food order instructions from users for the order communication screen output by the order screen user output unit. The order instruction user transmission unit that sends an order instruction to the server device based on the reception of the order instruction by the unit and the order instruction user reception unit, and the message user that receives a message from the server device based on the input of the clerk to the kitchen terminal. It is a user terminal including a receiving unit and a message user output unit that outputs a message received by the message user receiving unit to a common communication screen.

With such a configuration, a user terminal capable of exchanging necessary and different information between the user and the kitchen clerk is realized by using the communication application.

Further, the server device of the fourth invention has a message information storage unit that stores two or more message information associated with a status identifier that identifies the status of cooking preparation, and an order menu that stores order menu information. The information storage unit, the order menu acquisition instruction receiving unit that receives the order menu acquisition instruction from the user terminal, and the order menu information acquisition unit that acquires the order menu information of the order menu information storage unit in response to the reception of the order menu acquisition instruction. The order menu information transmitting unit that sends the order menu information acquired by the order menu information acquisition unit to the user terminal, the order instruction receiving unit that receives the order instruction from the user terminal, and the order instruction received by the order instruction receiving unit. An order information acquisition unit that acquires order information, an order information transmission unit that transmits the order information acquired by the order information acquisition unit to a kitchen terminal, a status identifier reception unit that receives a status identifier from the kitchen terminal, and a status. The message acquisition unit that acquires the message information corresponding to the status identifier received by the identifier receiving unit from the message information storage unit and acquires the message to be sent to the user terminal using the message information, and the message acquisition unit that acquires the message acquired by the user. It is a server device including a message transmitting unit for transmitting to a terminal.

With such a configuration, a server device capable of exchanging necessary and different information between the user and the kitchen clerk is realized by using the communication application.

Further, in the server device of the fifth invention, with respect to the fourth invention, the order menu acquisition instruction or the order instruction has a mode identifier for identifying the mode, and the message information storage unit has a status identifier and a mode. Two or more message information associated with the identifier is stored, and the message acquisition unit stores the status identifier received by the status identifier receiving unit and the message information corresponding to the mode identifier of the order menu acquisition instruction or the order instruction. It is a server device that acquires a message acquired from a storage unit and transmitted to a user terminal using message information.

With such a configuration, a server device capable of more appropriately exchanging necessary and different information between the user and the kitchen clerk using the communication application is realized. For example, different message information can be transmitted depending on the mode such as inside or outside the store.

Further, the kitchen terminal of the sixth invention uses an order information kitchen receiving unit that receives order information from a server device and an order information received by the order information kitchen receiving unit to form an order-related information to be output. Related information Kitchen component and order-related information Order-related information that outputs order-related information configured by the kitchen component The kitchen output unit and the clerk provide status information that corresponds to the order-related information and is information on the status of cooking preparation. It is a kitchen terminal including a status information kitchen reception unit that receives from the kitchen and a status identifier kitchen transmission unit that acquires a status identifier corresponding to the status information received by the status information kitchen reception unit and transmits the status identifier to the server device.

With such a configuration, a kitchen terminal capable of exchanging necessary and different information between the user and the kitchen clerk is realized by using the communication application.

According to the present invention, a communication application can be used to exchange necessary and different information between a user and a kitchen clerk. As a result, for example, the clerk can smoothly handle orders. In addition, the user can wait for the ordered food with peace of mind because he / she can always know the situation of the kitchen.

Conceptual diagram of the information system in the embodiment Block diagram of the same user terminal Block diagram of the server device Block diagram of the kitchen terminal Flow chart explaining the operation of the user terminal Flow chart explaining the operation of the server device Flow chart explaining the operation of the kitchen terminal Data structure diagram of the order menu information Data structure diagram of the message information Diagram showing an example of the initial screen Diagram showing an example of the communication screen for the same order Diagram showing an example of output of order-related information by the kitchen terminal Diagram showing an example of message output to the common communication screen Diagram showing an example of message output to the common communication screen External view of the computer system Diagram showing an example of the internal configuration of the computer system

Hereinafter, embodiments of the information system and the like will be described with reference to the drawings. In addition, since the components with the same reference numerals perform the same operation in the embodiment, the description may be omitted again.

FIG. 1 is a conceptual diagram of an information system according to the present embodiment. This information system includes one or more user terminals 1, a server device 2, and one or more kitchen terminals 3. The server device 2 is communicably connected to each of one or more user terminals 1 and one or more kitchen terminals 3 via a network such as a LAN or the Internet, a wireless or wired communication line, or the like.

The user terminal 1 is a user's terminal device. The terminal device is, for example, a so-called smartphone, mobile phone, mobile terminal, personal computer (PC), notebook computer, tablet terminal, or the like, and the type thereof does not matter (the same applies hereinafter). The user's terminal device is usually a terminal device such as a smartphone owned by the user.

The server device 2 is, for example, a server of an operator who operates an information system. The operator is, for example, a company that manages one or more restaurants, a commercial facility such as a shopping center having a food court, etc., but the type is not limited. The server device 2 may be, for example, an operator's server, a cloud server, an ASP server, or the like, regardless of its type or location.

The kitchen terminal 3 is a kitchen terminal device. A kitchen is a cooking facility in a store. As the terminal device of the kitchen, for example, a terminal device such as a tablet arranged in the kitchen is preferable, but a terminal device such as a smartphone owned by a clerk in the kitchen may also be used.

FIG. 2 is a block diagram of the user terminal 1. The user terminal 1 includes a user storage unit 11, a user reception unit 12, a user processing unit 13, a user transmission unit 14, a user reception unit 15, and a user output unit 16. The user reception unit 12 includes a selection instruction user reception unit 121 and an order instruction user reception unit 122. The user transmission unit 14 includes an order menu acquisition instruction user transmission unit 141 and an order instruction user transmission unit 142. The user receiving unit 15 includes an order menu information user receiving unit 151 and a message user receiving unit 152. The user output unit 16 includes an order screen user output unit 161 and a message user output unit 162.

FIG. 3 is a block diagram of the server device 2. The server device 2 includes a storage unit 21, a reception unit 22, a processing unit 23, and a transmission unit 24. The storage unit 21 includes an order menu information storage unit 211 and a message information storage unit 212. The receiving unit 22 includes an order menu acquisition instruction receiving unit 221, an order instruction receiving unit 222, and a status identifier receiving unit 223. The processing unit 23 includes an order menu information acquisition unit 231, an order information acquisition unit 232, and a message acquisition unit 233. The transmission unit 24 includes an order menu information transmission unit 241, an order information transmission unit 242, and a message transmission unit 243.

FIG. 4 is a block diagram of the kitchen terminal 3. The kitchen terminal 3 includes a kitchen storage unit 31, a kitchen reception unit 32, a kitchen reception unit 33, a kitchen processing unit 34, a kitchen output unit 35, and a kitchen transmission unit 36. The kitchen reception unit 32 includes a situation information kitchen reception unit 321. The kitchen receiving unit 33 includes an order information kitchen receiving unit 331. The kitchen processing unit 34 includes an order-related information kitchen component unit 341. The kitchen output unit 35 includes an order-related information kitchen output unit 351. The kitchen transmission unit 36 includes a situation identifier kitchen transmission unit 361.

The user storage unit 11 constituting the user terminal 1 can store various types of information. The various information is, for example, a communication application. The communication application in the present embodiment is an application having a common communication screen. The common communication screen is a screen that is commonly used for communication with any of two or more communication destinations. The common communication screen is usually a screen on which one of two or more communication destinations can be selected for communication. The communication destination is the person with whom the user communicates. Communication can be said to be the sending and / or receiving of messages. Communication is, for example, dialogue, but it may also be an order for food, and the type is not limited.

The communication destination is, for example, a friend or acquaintance of the user, a store where the user orders food, or the like, but the type of communication is not limited as long as the user can communicate with the person. The store will be described later. The common communication screen may be used, for example, for communication with a clerk in the kitchen of the store.

Specifically, the communication application is, for example, LINE, but may be Facebook (registered trademark) Messenger, WeChat (registered trademark), or the like, and the type thereof does not matter.

Specifically, the common communication screen is, for example, a normal communication screen (also referred to as a talk screen) of LINE, but may be a Facebook messenger screen or the like, and the type thereof does not matter.

In addition, the user identifier is usually stored in the user storage unit 11. The user identifier is information that identifies a user. The user identifier is, for example, a telephone number, but may be an e-mail address, an ID, a name / address, or any other information that can identify the user. When the user terminal 1 is, for example, a terminal device owned by the user, the user identifier may be a terminal identifier that identifies the user terminal 1.

The terminal identifier is information that identifies a terminal device such as a user terminal 1 or a kitchen terminal 3. The terminal identifier may be any information that can identify the terminal device, such as a MAC address, an IP address, and an ID. However, the user identifier is not essential. For example, when there is only one user, the user identifier does not have to be stored. In the following, the terminal identifier that identifies the user terminal 1 may be referred to as a "user terminal identifier", and the terminal identifier that identifies the kitchen terminal 3 may be referred to as a "kitchen terminal identifier".

Further, for example, screen configuration information is also stored in the user storage unit 11. The screen configuration information is information for configuring the screen. The screen is, for example, the above-mentioned common communication screen, the later-described ordering communication screen, the later-described initial screen, or the like, but the type is not limited. The screen configuration information may be a template of the screen. The screen configuration information includes, for example, images such as buttons, keys, charts, and photographs, character strings written on the buttons, and information related to the arrangement of the images (coordinates on the screen, etc.).

The user reception unit 12 receives various types of information. The various types of information include, for example, a communication destination selection instruction described later, an order instruction described later, and the like. Other instructions and information will be explained in a timely manner.

The user reception unit 12 normally accepts information input from an input device such as a touch panel or keyboard, but for example, information transmitted via a network or a communication line may be received, or a disk, a semiconductor memory, or the like. The information read from the recording medium may be accepted, and the mode of acceptance is not limited.

The selection instruction user reception unit 121 receives a communication destination selection instruction. The communication destination selection instruction is a communication destination selection instruction from the user. As mentioned above, the communication destination is, for example, a store (especially a clerk in the kitchen), but anyone such as a friend or an acquaintance may be used. The selection instruction is an instruction to select one communication destination from one or more predetermined communication destinations.

The predetermined one or more communication destinations are, for example, communication destinations identified by any one of the one or more communication destination identifiers registered in the communication destination list described later. Specifically, one or more predetermined communication destinations may be, for example, one or more communication destinations registered in the LINE friend list.

The communication destination selection instruction has, for example, a communication destination identifier. The communication destination identifier is information that identifies the communication destination. The communication destination identifier is, for example, a telephone number, but may be an e-mail address, an ID, a name, a store name, or the like, and may be any information that can identify the communication destination. However, the structure of the communication destination selection instruction does not matter. The communication destination identifier is, for example, a user identifier or a user terminal identifier, but may be a kitchen terminal identifier or a store identifier.

The selection instruction user reception unit 121 receives, for example, a communication destination selection instruction when the communication application is started. When the communication application is not started, for example, the user reception unit 12 receives the communication application start instruction, the user processing unit 13 starts the communication application in response to the start instruction, and then the selection instruction user reception. The unit 121 may accept the communication destination selection instruction.

The order instruction user reception unit 122 receives the order instruction. The order instruction is an instruction to order food from the store. Cooking is an ingredient cooked in the kitchen. Cooking can be said to be the act of cutting, simmering, or baking ingredients to make them easier to eat. However, cooking involves, for example, thawing frozen foods or heating retort foods and serving the thawed or heated foods on a plate, or pouring ready-made beverages into containers such as glasses and paper cups. It may be considered to include acts, and it is widely understood.

Specifically, the cooking is, for example, pizza, salad, soup, sushi, ramen, etc., but it may be considered to include beverages such as juice and beer, which is widely understood.

The order instruction has, for example, one or more pairs of cooking identifiers and quantities. The set of the cooking identifier and the quantity is, for example, "(pizza, 1 piece)", "(sushi, 2 servings)", etc., but the format does not matter. However, if the value of the quantity is predetermined, the order instruction has only the cooking identifier and does not have to have the quantity.

The order instruction also usually has a store identifier. The store identifier is information that identifies the store. The store referred to in this embodiment is a store that provides food. The store is, for example, a pizza store, a hamburger shop, a sushi restaurant, etc., but the type does not matter. However, for example, when there is only one store or when the order destination is predetermined, the order instruction does not have to have the store identifier.

Stores usually have a kitchen and eating and drinking space. However, the eating and drinking space does not necessarily have to be inside the store. The store may be, for example, a store in a food court provided in a shopping center or the like. In the food court, eating and drinking spaces common to two or more stores are provided. Eating and drinking in the store includes, for example, eating and drinking in a common eating and drinking space in the food court.

Alternatively, the store may be, for example, a store specializing in take-out that has only a kitchen and does not have a dining space.

The food provided by the store may be, for example, a food for eat-in inside the store or a food for take-out outside the store. A store may serve both eat-in and take-out dishes, or only one of them. However, the food does not have to be distinguished for eat-in and take-out.

The store identifier is, for example, a telephone number, but may be an e-mail address, an ID, a store name, or any other information that can identify the store. When the store has only one kitchen terminal 3, the store identifier may be, for example, a kitchen terminal identifier that identifies the kitchen terminal 3. The store identifier is also a communication destination identifier.

A dish identifier is information that identifies a dish. The cooking identifier is, for example, a cooking name, an ID, or the like, but any information that can identify the cooking may be used. The quantity is information indicating the number or quantity of dishes. The quantity is, for example, 1 piece, 2 servings, 4 pieces, etc., but the format does not matter.

Further, it is preferable that the order instruction has, for example, a mode identifier. The mode identifier is information that identifies the mode. The mode is a mode of serving food. The mode may be, for example, information indicating whether it is inside the store or outside the store. The inside of a store is a mode in which food is provided for eating and drinking inside the store. The inside of the store may be called eat-in, for example. “Outside the store” is a mode in which food is provided for eating and drinking outside the store. The outside of the store may be called take-out or take-out, for example.

The mode identifier may be a character string expressing the mode, such as "inside the store" or "outside the store", or may be an ID, and may be any information that can identify the mode.

The order instruction user reception unit 122 receives an order instruction for, for example, the order communication screen output by the order screen user output unit 161.

The order communication screen is an order screen. The order screen is a screen for ordering food from a store. The order communication screen is composed of, for example, a user processing unit 13 described later. The structure and configuration method of the order communication screen will be described later.

The user processing unit 13 performs various processes. The various processes are, for example, start-up processes. The startup process is a process for starting a communication application. The user processing unit 13 activates the communication application stored in the user storage unit 11, for example, in response to the user reception unit 12 receiving the activation instruction. The start instruction is a start instruction of the communication application.

In addition, the user processing unit 13 also performs processing such as screen configuration and screen switching. For example, when the order menu information user receiving unit 151 receives the order menu information, the user processing unit 13 uses the received order menu information and the screen configuration information stored in the user storage unit 11. , Configure the communication screen for ordering.

The order communication screen includes, for example, order menu information including one or more cooking information, and one or more input fields for inputting one or two or more sets of cooking identifiers and quantities. Further, it is preferable that the order communication screen also includes two or more mode selection keys corresponding to two or more modes including inside and outside the store, for example. Further, the communication screen for ordering may include a character string such as "Enter the dish and quantity to be ordered", and the structure is not limited.

For example, the user storage unit 11 stores the above character string, one or more input field images, two or more mode selection key images, and screen configuration information including arrangement information such as the character string. The user processing unit 13 may configure an order communication screen by arranging the character string or the like and one or more received cooking information in one screen according to the arrangement information.

The user processing unit 13 may configure, for example, the above-mentioned common communication screen, the later-described initial screen, and the like by using the screen configuration information and the like stored in the user storage unit 11, and the user processing unit 13 may configure the user processing unit 13. The type of screen to be configured does not matter.

Further, when the message user receiving unit 152 receives the message, the user processing unit 13 switches the screen from a screen other than the common communication screen, such as an order communication screen, to the common communication screen.

Specifically, the user processing unit 13 determines, for example, whether or not the common communication screen is displayed in response to the message user receiving unit 152 receiving the message, and determines that the common communication screen is not displayed. If so, such switching may be performed.

The user processing unit 13 may also switch from the common communication screen to a screen other than the common communication screen, such as an order communication screen, regardless of the type of screen to be switched to.

Further, the user processing unit 13 also performs various determinations described in the flowchart, for example. Other processes will be described in a timely manner.

The user transmission unit 14 transmits various types of information. The various types of information include, for example, an order menu acquisition instruction described later, an order instruction described above, and the like. The user transmission unit 14 normally transmits information such as an order menu acquisition instruction to the server device 2 in pairs with the user identifier stored in the user storage unit 11.

The order menu acquisition instruction user transmission unit 141 transmits the order menu acquisition instruction to the server device 2. The order menu acquisition instruction is an instruction to acquire order menu information. The order menu information is the information of the menu for ordering the food. The order menu information has, for example, one or more cooking information.

Cooking information is information about cooking. The cooking information includes, for example, a cooking identifier, price information, a cooking image, and the like. Price information is information about the price of food. The price information may be, for example, information indicating a price, or may be a set of size and price pairs. A cooking image is an image of cooking. The cooking image is, for example, a photograph of a dish, but may be an illustration or the like, and its format does not matter. Further, the cooking information may include, for example, information on raw materials, cooking methods, calories, etc., and its structure does not matter.

The order menu information may have a communication destination identifier. The communication destination identifier included in the order menu information is usually a kitchen terminal identifier. Then, the order menu information may have, for example, one or two or more pairs of a cooking identifier and a kitchen terminal identifier. That is, the kitchen terminal 3 to which the order information is transmitted may differ depending on the dish. As a result, for example, in a store where two or more kinds of dishes are cooked in different places, even if the kitchen terminal 3 is arranged at the cooking place of each dish, smooth order handling becomes possible.

Alternatively, when the store has only one kitchen terminal 3, the communication destination identifier of the order menu information may be the store identifier. However, the structure of the order menu information does not matter.

Similarly, the order menu acquisition instruction may also have a communication destination identifier.

The order menu acquisition instruction user transmission unit 141 transmits the order menu acquisition instruction to the server device 2, for example, based on the reception of the communication destination selection instruction by the selection instruction user reception unit 121.

Specifically, the order menu acquisition instruction user transmission unit 141 receives, for example, the reception of the communication destination selection instruction by the selection instruction user reception unit 121, and the acquisition destination order menu acquisition instruction including the communication destination identifier included in the communication destination selection instruction. May be configured and transmitted to the server device 2.

Alternatively, the order menu acquisition instruction user transmission unit 141 may transmit the order menu acquisition instruction to the server device 2 in response to the user reception unit 12 receiving the order menu acquisition instruction, for example, to acquire the order menu. The trigger and timing of sending instructions does not matter. The transmitted order menu acquisition instruction does not have to have the same structure as the received order menu acquisition instruction.

The order instruction user transmission unit 142 transmits the order instruction to the server device 2 based on the reception of the order instruction by the order instruction user reception unit 122. The transmitted order instruction does not have to have the same structure as the accepted order instruction.

The user receiving unit 15 receives various types of information. The various types of information include, for example, the order menu information described above, a message described later, and the like.

The order menu information user receiving unit 151 receives the order menu information from the server device 2. The order menu information user receiving unit 151 usually receives a communication destination selected and instructed by the communication destination selection instruction received by the selection instruction user receiving unit 121 in response to the transmission of the order menu acquisition instruction by the order menu acquisition instruction user transmitting unit 141. The order menu information corresponding to is received from the server device 2. However, the order menu information may be transmitted from the server device 2 at an appropriate timing, and the trigger or timing at which the order menu information user receiving unit 151 receives the order menu information does not matter.

The message user receiving unit 152 receives a message from the server device 2 based on the input of the clerk to the kitchen terminal 3. The message is information sent from the store that received the order from the user to the user. The message is, for example, a character string, but may be an image, and its format does not matter. The character string is, for example, "Your order has been accepted" or "Cooking", but the content does not matter. The image is, for example, a stamp, an illustration, a photograph, or the like, but the type does not matter.

The message may include, for example, user-specific information. The user-specific information is information unique to the user who ordered the food. The user-specific information is, for example, order information (for example, a set of cooking identifier and quantity "(nigiri sushi, 2 servings)", etc.), but may also be an order identifier (for example, "order number 0234", etc.). Any type is acceptable.

The user output unit 16 outputs various information. The various types of information include, for example, an order communication screen, a common communication screen, and the like. The user output unit 16 usually displays information such as an order communication screen on a display, but it may be stored in a recording medium or handed over to another program, and the mode of output is not limited.

The order screen user output unit 161 outputs an order communication screen. As described above, the order communication screen is configured by, for example, the user processing unit 13 using the order menu information received by the order menu information user receiving unit 151.

The message user output unit 162 outputs the message received by the message user reception unit 152 to the common communication screen. To output a message to the common communication screen is to display the received message on the displayed common communication screen. When the message user receiving unit 152 receives the message, if the ordering communication screen is displayed, for example, after the screen is switched from the ordering communication screen to the common communication screen by the user processing unit 13, the screen is concerned. The message is displayed on the common communication screen.

The storage unit 21 constituting the server device 2 can store various types of information. The various types of information include, for example, the above-mentioned order menu information and the later-described message information.

The order menu information storage unit 211 stores one or more order menu information associated with the communication destination identifier. The one or more order menu information associated with the communication destination identifier is, for example, the order menu information 1 associated with the communication destination identifier "X", the order menu information 2 associated with the communication destination identifier "Y", and the like. .. However, each of the two or more cooking information constituting one order menu information (for example, order menu information 1) may be associated with a communication destination identifier (for example, "X1", "X2", etc.) (for example, "X1", "X2", etc.). See FIG. 8: see below). It should be noted that the correspondence includes the case where the order menu information has a communication destination identifier.

In the message information storage unit 212, for example, two or more message information associated with the status identifier is stored. The status identifier is information that identifies the status of cooking preparation. The status identifiers are, for example, "order acceptance" indicating that the order has been accepted, "cooking" indicating that the order is being cooked or being prepared, and "cooking completed" indicating that the cooking or preparation has been completed. Well, any information that can identify the status of cooking preparation will do.

Message information is information about a message. The message information is, for example, template information that constitutes a message. The template information includes, for example, one or more variables. The variables are, for example, {order identifier}, {cooking identifier}, {quantity}, etc., but the type does not matter. The variable {order identifier} is substituted with the order identifier generated by the processing unit 23, and the {cooking identifier} and {quantity} are substituted with the cooking identifier and quantity received by the order instruction receiving unit 222 described later. Ru

The message information associated with the status identifier is, for example, the message information associated with the status identifier "order acceptance" "order number {order identifier}: {cooking identifier} {quantity} has been accepted." , Message information associated with the status identifier "Cooking" "Order number {Order identifier}: Cooking is in progress. Please wait for a while until completion.", But the content and structure do not matter.

Alternatively, the message information storage unit 212 may store, for example, two or more message information associated with the status identifier and the mode identifier. The message information associated with the status identifier and the mode identifier is, for example, the message information "order number {order identifier}: {cooking identifier} {quantity} associated with the status identifier" order reception "and the mode identifier" in-store ". "Orders have been accepted. Please take a seat first." And message information "Order number {Order identifier}: {Cooking identifier" associated with the status identifier "Order reception" and the mode identifier "Outside the store". } {Quantity} has been accepted. Please pick it up at the take-out counter. ”, But the content does not matter.

However, the message information may be the message itself (for example, "Your order has been accepted"), and its structure does not matter.

The receiving unit 22 can receive various types of information. The various types of information include, for example, the above-mentioned order menu acquisition instruction, the above-mentioned order instruction, and the above-mentioned situation identifier.

The order menu acquisition instruction receiving unit 221 receives the order menu acquisition instruction from the user terminal 1. The order menu acquisition instruction receiving unit 221 normally receives the order menu acquisition instruction from the user terminal 1 in pairs with the user identifier.

The order instruction receiving unit 222 receives the order instruction from the user terminal 1. The order instruction receiving unit 222 usually receives an order instruction from the user terminal 1 in pairs with the user identifier.

The status identifier receiving unit 223 receives the status identifier from the kitchen terminal 3. The situation identifier receiving unit 223 usually receives the situation identifier from the kitchen terminal 3 in pairs with the kitchen terminal identifier.

The processing unit 23 performs various processes. The various processes are, for example, processes such as an order menu information acquisition unit 231, an order information acquisition unit 232, and a message acquisition unit 233. The processing unit 23 also generates, for example, an order identifier, which will be described later. Further, the processing unit 23 also performs various determinations described in the flowchart. Other processes will be described in a timely manner.

The order menu information acquisition unit 231 acquires the order menu information of the order menu information storage unit 211 in response to the reception of the order menu acquisition instruction by the order menu acquisition instruction reception unit 221.

Specifically, as described above, the order menu information storage unit 211 stores, for example, one or more order menu information associated with the communication destination identifier, and the order menu information acquisition unit 231 may, for example, store the order menu information. In response to the reception of the order menu acquisition instruction by the order menu acquisition instruction receiving unit 221, the order menu information paired with the communication destination identifier of the order menu acquisition instruction is acquired from the order menu information storage unit 211.

The order information acquisition unit 232 acquires order information by using the order instruction received by the order instruction receiving unit 222. Order information is information about ordering food. The order information is, for example, information transmitted to the kitchen. The order information may have the same structure as the order instruction. That is, the order information may have, for example, one or two or more sets of a cooking identifier and a quantity, and may also have a user identifier, a store identifier, and the like.

In addition, the order information usually has an order identifier. The order identifier is information that identifies the order. The order identifier is, for example, an order number such as "0001" or "0002", an ID, or the like, but any information that can identify the order may be used. An order identifier such as an order number is generated by the processing unit 23 in response to receiving an order instruction, for example.

The processing unit 23 holds, for example, one or more generated order identifiers (for example, the last generated order number), and has an order identifier (for example, an order identifier different from the one or more held order identifiers). , An order number obtained by adding "1" to the held order number) may be generated, and the generated order identifier may be delivered to the order information acquisition unit 232. However, the order information may be the same information as the order instruction, and its structure does not matter.

The message acquisition unit 233 acquires, for example, message information corresponding to the status identifier received by the status identifier receiving unit 223 from the message information storage unit 212, and uses the acquired message information to transmit a message to the user terminal 1. get. Here, to acquire a message using the message information, for example, the status identifier received from the kitchen terminal 3 by the status identifier receiving unit 223 and the order instruction reception are received in each of one or more variables of the template message information. The unit 222 acquires the message by substituting the cooking identifier and the quantity received from the user terminal 1.

Specifically, for example, the message information storage unit 212 stores two or more message information corresponding to the status identifier as described above, and the order instruction receiving unit 222 receives an order instruction from the user terminal 1 “(Pizza, 1). When the status identifier receiving unit 223 receives the status identifier "order acceptance" from the kitchen terminal 3, the message acquisition unit 233 receives a message corresponding to the received status identifier "order acceptance". The information "Order number {order identifier}: {cooking identifier} {quantity} has been accepted." Is acquired from the message information storage unit 212. Then, the message acquisition unit 233 substitutes the order identifier (for example, “0023”) generated by the processing unit 23 into the “order identifier” among the three variables of the acquired message information, and {cooking identifier} and A message "transmitted to the user terminal 1 by substituting the cooking identifier (for example," pizza ") and the quantity (for example," 1 ") of the order instruction received by the order instruction receiving unit 222 into the {quantity}. Order number: 0023: Orders for 2 pizzas have been accepted. "

Alternatively, the message acquisition unit 233 has, for example, a mode in which the status identifier received by the status identifier receiving unit 223 and the order menu acquisition instruction received by the order menu acquisition instruction receiving unit 221 or the order instruction received by the order instruction receiving unit 222 have. The message information corresponding to the identifier may be acquired from the message information storage unit 212, and the message to be transmitted to the user terminal 1 may be acquired by using the acquired message information.

Specifically, for example, the message information storage unit 212 stores two or more message information corresponding to the status identifier and the mode identifier as described above, and the order instruction receiving unit 222 receives an order instruction from the user terminal 1 "( When the status identifier receiving unit 223 receives the status identifier "order acceptance" from the kitchen terminal 3, the message acquisition unit 233 receives the received status identifier "order acceptance". The message information "Order number {order identifier}: {cooking identifier} {quantity} has been accepted. Please take a seat first." May be obtained from the message information storage unit 212. ..

In this case as well, the message acquisition unit 233 substitutes the generated order identifier (for example, “0023”) into the “order identifier” among the three variables of the acquired message information, and {cooking identifier} and {quantity } By substituting the cooking identifier (for example, "pizza") and the quantity (for example, "1 piece") of the received order instruction, the message "order number: 0023: pizza 2" to be transmitted to the user terminal 1. We have accepted your order for one piece. Please take a seat first. "

The transmission unit 24 transmits various types of information. The various types of information include, for example, order menu information, order information, and messages.

The order menu information transmission unit 241 transmits the order menu information acquired by the order menu information acquisition unit 231 to the user terminal 1. Specifically, the order menu information transmission unit 241 receives, for example, the order menu information acquired by the order menu information acquisition unit 231 in response to the order menu acquisition instruction received by the order menu acquisition instruction reception unit 221. It may be transmitted to the user terminal 1 corresponding to the user identifier received in pairs with.

The order information transmission unit 242 transmits the order information acquired by the order information acquisition unit 232 to the kitchen terminal 3. Specifically, the order information transmission unit 242 uses, for example, the order information acquired by the order information acquisition unit 232 in response to the order instruction reception unit 222 receiving the order instruction, using a communication destination identifier corresponding to the order information. It is transmitted to the identified kitchen terminal 3.

The message transmission unit 243 transmits the message acquired by the message acquisition unit 233 to the user terminal 1. Specifically, the message transmitting unit 243 corresponds to, for example, the message acquired by the message acquiring unit 233 in response to the order instruction receiving unit 222 receiving the order instruction, corresponding to the user identifier received in pair with the order instruction. It may be transmitted to the user terminal 1.

The kitchen storage unit 31 constituting the kitchen terminal 3 can store various types of information. The various types of information include, for example, store identifiers and button information. The button information is the button information according to the status identifier. The buttons corresponding to the status identifier are, for example, the first button corresponding to the status identifier "order acceptance", the second button corresponding to the status identifier "cooking", and the third button corresponding to "cooking completed". Buttons and so on. The button information is, for example, an image of a button having a character string such as "order acceptance", but may be an image of a button colored in a color corresponding to a situation identifier, and the format thereof does not matter. The colors corresponding to the status identifiers are, for example, red corresponding to the status identifier "order acceptance", yellow corresponding to the status identifier "cooking", blue corresponding to "cooking completed", and the like. It doesn't matter.

The kitchen reception unit 32 receives various types of information. The various types of information are, for example, situation information. The kitchen reception unit 32 usually receives information such as status information via an input device such as a touch panel. For reception via the touch panel, for example, pressing various buttons such as the first to third buttons described above is preferable, but input by menu selection or input by operating a software keyboard may be performed, and the mode is not limited. Absent.

The status information kitchen reception unit 321 corresponds to the order-related information output by the order-related information kitchen output unit 351 described later, and receives the status information from the clerk. Order-related information is information related to an order. The order-related information includes, for example, order information, button information, and the like.

The status information is information on the status of cooking preparation. To receive status information from a clerk, for example, the clerk presses one of the one or two or more buttons corresponding to one or two or more situations (for example, the first to third buttons mentioned above). Accordingly, the button information corresponding to the one button (for example, the status identifier corresponding to the one button) may be accepted.

The kitchen receiving unit 33 receives various types of information. The various types of information are, for example, order information.

The order information kitchen receiving unit 331 receives the order information from the server device 2.

The kitchen processing unit 34 performs various processes. The various processes are, for example, the processes of the order-related information kitchen configuration unit 341.

The order-related information kitchen configuration unit 341 configures the order-related information output by the order-related information kitchen output unit 351 described later by using the order information and the like received by the order information kitchen reception unit 331. Specifically, for example, one or more button information is stored in the kitchen storage unit 31 corresponding to the status identifier, and the order-related information kitchen configuration unit 341 stores the received order information and one or more stored one or more. The order-related information having the button information of may be configured.

The kitchen output unit 35 outputs various types of information. The various types of information are, for example, order-related information.

The order-related information kitchen output unit 351 outputs the order-related information configured by the order-related information kitchen configuration unit 341. The order-related information kitchen output unit 351 usually displays the configured order-related information on the display. However, the order-related information may be printed out by a printer or output as sound from a speaker, and the output mode is not limited.

Normally, the order-related information kitchen output unit 351 changes the display of the order-related information when the status information kitchen reception unit 321 receives the status information.

Specifically, for example, for one of the two or more order-related information displayed, the status information kitchen reception unit 321 has one of the two or more button information of the one order-related information. The display of the order-related information of the one is changed according to the acceptance of the button information of.

The display change is, for example, a change in the display mode of the button corresponding to the received button information, but may be a change in the display mode of the order information corresponding to the button. The change is, for example, changing the display of the button from the normal display to the highlighting, but the display of each button other than the button may be changed from the normal display to the blurred display. The highlighting is, for example, coloring, enlarging, increasing the brightness, etc., but any display that makes the button stand out may be used. The blurred display is, for example, graying out, reducing, reducing the brightness, etc., but any display may be used as long as it makes each button other than the button inconspicuous.

The kitchen transmission unit 36 transmits various types of information. The various types of information are, for example, status identifiers.

The status identifier kitchen transmission unit 361 acquires a status identifier corresponding to the status information received by the status information kitchen reception unit 321 and transmits the acquired status identifier to the server device 2.

For example, two or more pairs of button information and status identifiers are stored in the kitchen storage unit 31, and the status identifier kitchen transmission unit 361 acquires the status identifier corresponding to the received status information from the kitchen storage unit 31. You may.

The user storage unit 11, storage unit 21, order menu information storage unit 211, message information storage unit 212, and kitchen storage unit 31 are preferably non-volatile recording media such as a hard disk or flash memory, but are volatile such as RAM. It can also be realized with a sex recording medium.

The process in which the information is stored in the user storage unit 11 or the like does not matter. For example, information may be stored in the user storage unit 11 or the like via a recording medium, and information transmitted via a network, a communication line, or the like may be stored in the user storage unit 11 or the like. Alternatively, the information input via the input device may be stored in the user storage unit 11 or the like. The input device may be, for example, a keyboard, a mouse, a touch panel, or the like.

The user reception unit 12, the selection instruction user reception unit 121, the order instruction user reception unit 122, the kitchen reception unit 32, and the status information kitchen reception unit 321 may or may not include the input device. The user reception unit 12 and the like can be realized by the driver software of the input device or by the input device and its driver software.

The user processing unit 13, the processing unit 23, the order menu information acquisition unit 231 and the order information acquisition unit 232, the message acquisition unit 233, the kitchen processing unit 34, and the order-related information kitchen configuration unit 341 are usually realized from an MPU, a memory, or the like. Can be done. The processing procedure of the user processing unit 13 and the like is usually realized by software, and the software is recorded in a recording medium such as a ROM. However, the processing procedure may be realized by hardware (dedicated circuit).

User transmission unit 14, order menu acquisition instruction user transmission unit 141, order instruction user transmission unit 142, transmission unit 24, order menu information transmission unit 241, order information transmission unit 242, message transmission unit 243, kitchen transmission unit 36, and status. The identifier kitchen transmitter 361 is usually realized by a wired or wireless communication means (for example, a communication module such as a NIC (Network interface controller) or a modem), but it may be realized by a broadcasting means (for example, a broadcasting module). Good.

User receiving unit 15, order menu information user receiving unit 151, and message user receiving unit 152, receiving unit 22, order menu acquisition instruction receiving unit 221, order instruction receiving unit 222, status identifier receiving unit 223, kitchen receiving unit 33, and The order information kitchen receiving unit 331 is usually realized by a wired or wireless communication means, but may be realized by a means for receiving a broadcast (for example, a broadcast receiving module).

The user output unit 16, the order screen user output unit 161, the message user output unit 162, the kitchen output unit 35, and the order-related information kitchen output unit 351 are not considered to include output devices such as displays and speakers. You may. The user output unit 16 and the like can be realized by the driver software of the output device or by the output device and its driver software.

Next, the operation of the information system will be described with reference to the flowcharts of FIGS. 5 to 7. FIG. 5 is a flowchart illustrating the operation of the user terminal 1. In the flowchart of FIG. 5, it is assumed that the process of registering one or more communication destination identifiers (for example, LINE friend registration) has been completed in advance.

(Step S501) The user processing unit 13 determines whether or not the user reception unit 12 has received an instruction to start the communication application. If it is determined that the user reception unit 12 has accepted the start instruction of the communication application, the process proceeds to step S502, and if it is determined that the user reception unit 12 has not accepted the instruction, the process returns to step S501.

(Step S502) The user processing unit 13 activates the communication application stored in the user storage unit 11. When the communication app is launched, an initial screen containing one or more pre-registered communication destination identifiers is displayed.

(Step S503) The user processing unit 13 determines whether or not the selection instruction user reception unit 121 has received the communication destination selection instruction. If it is determined that the selection instruction user reception unit 121 has accepted the communication destination selection instruction, the process proceeds to step S504, and if it is determined that the communication destination selection instruction has not been accepted, the process returns to step S503.

(Step S504) The order menu acquisition instruction user transmission unit 141 transmits the order menu acquisition instruction to the server device 2 based on the communication destination selection instruction received in step S503. Specifically, the order menu acquisition instruction user transmission unit 141, for example, sets the order menu acquisition instruction including the communication destination identifier of the received communication destination selection instruction to the user identifier stored in the user storage unit 11. It is transmitted to the server device 2.

(Step S505) The user processing unit 13 determines whether or not the order menu information user receiving unit 151 has received the order menu information. If it is determined that the order menu information user receiving unit 151 has received the order menu information, the process proceeds to step S506, and if it is determined that the order menu information has not been received, the process returns to step S505.

(Step S506) The user processing unit 13 configures an order communication screen by using the order menu information received in step S505.

(Step S507) The order screen user output unit 161 outputs the order communication screen configured in step S506 via an output device such as a display.

(Step S508) The user processing unit 13 determines whether or not the order instruction user reception unit 122 has accepted the order instruction with respect to the order communication screen output in step S507. If it is determined that the order instruction user reception unit 122 has accepted the order instruction with respect to the output communication screen for ordering, the process proceeds to step S509, and if it is determined that the order instruction has not been accepted, the process returns to step S508.

(Step S509) The order instruction user transmission unit 142 transmits the order instruction received in step S508 to the server device 2. The order instruction user transmission unit 142 transmits the received order instruction to the server device 2, for example, in pairs with the user identifier stored in the user storage unit 11.

(Step S510) The user processing unit 13 determines whether or not the message user receiving unit 152 has received the message from the server device 2. If it is determined that the message user receiving unit 152 has received the message from the server device 2, the process proceeds to step S511, and if it is determined that the message has not been received, the process returns to step S510.

(Step S511) The user processing unit 13 switches the screen from the order communication screen to the common communication screen. If the common communication screen is being displayed when the message is received, it is not necessary to switch the screen.

(Step S512) The message user output unit 162 outputs the message received in step S501 to the common communication screen. As a result, a message is displayed on the common communication screen.

(Step S513) The user processing unit 13 determines whether or not the user reception unit 12 has received the end instruction of the communication application. If it is determined that the user reception unit 12 has received the end instruction of the communication application, the process proceeds to step S514, and if it is determined that the user reception unit 12 has not received the instruction, the process returns to step SS513.

(Step S514) The user processing unit 13 terminates the communication application. Then, the process returns to step S501.

In the flowchart of FIG. 5, the process starts when the power of the user terminal 1 is turned on or the program is started, and the process is terminated by the power off or the interrupt of the process end. However, the trigger for the start or end of processing does not matter.

FIG. 6 is a flowchart illustrating the operation of the server device 2.

(Step S601) The processing unit 23 determines whether or not the order menu acquisition instruction receiving unit 221 has received the order menu acquisition instruction from the user terminal 1. The order menu acquisition instruction receiving unit 221 receives the order menu acquisition instruction from the user terminal 1 in pairs with the user identifier. If it is determined that the order menu acquisition instruction receiving unit 221 has received the order menu acquisition instruction from the user terminal 1, the process proceeds to step S602, and if it is determined that the order menu acquisition instruction has not been received, the process returns to step S601.

(Step S602) The order menu information acquisition unit 231 acquires the order menu information of the order menu information storage unit 211 by using the order menu acquisition instruction received by the order instruction reception unit 222 in step S601. Specifically, the order menu information acquisition unit 231 acquires, for example, the order menu information paired with the communication destination identifier of the received order menu acquisition instruction from the order menu information storage unit 211.

(Step S603) The order menu information transmission unit 241 transmits the order menu information acquired in step S602 to the user terminal 1.

(Step S604) The processing unit 23 determines whether or not the order instruction receiving unit 222 has received the order instruction from the user terminal 1. The order instruction receiving unit 222 receives the order instruction from the user terminal 1, for example, in pairs with the user identifier. If it is determined that the order instruction receiving unit 222 has received the order instruction from the user terminal 1, the process proceeds to step S605, and if it is determined that the order instruction has not been received, the process returns to step S604.

(Step S605) The order information acquisition unit 232 acquires order information using the order instruction received in step S604. Specifically, the order information acquisition unit 232 uses, for example, the user identifier received in pair with the order instruction in step S604 and various information contained in the order instruction (for example, a set of a communication destination identifier, a cooking identifier, and a quantity). And the order information including the order identifier.

(Step S606) The order information transmission unit 242 transmits the order information acquired in step S606 to the kitchen terminal 3. Specifically, the order information transmission unit 242 transmits the acquired order information to the kitchen terminal 3 corresponding to the communication destination identifier included in the order information. The acquired order information is stored in, for example, the storage unit 21.

(Step S607) The processing unit 23 determines whether or not the status identifier receiving unit 223 has received the status identifier from the kitchen terminal 3. If it is determined that the status identifier receiving unit 223 has received the status identifier from the kitchen terminal 3, the process proceeds to step S608, and if it is determined that the status identifier has not been received, the process returns to step S607.

(Step S608) The message acquisition unit 233 acquires the message information corresponding to the status identifier received in step S607, and acquires the message using the message information. Specifically, the message acquisition unit 233 acquires, for example, the message information corresponding to the received status identifier from the message information storage unit 212, and obtains a message including one or more of the character strings or images corresponding to the message information. get.

(Step S609) The message transmission unit 243 transmits the message acquired in step S608 to the user terminal 1. Then, the process returns to step S601.

In the flowchart of FIG. 6, the process starts when the power of the server device 2 is turned on or the program is started, and the process ends when the power is turned off or an interrupt for the end of the process occurs. However, the trigger for the start or end of processing does not matter.

FIG. 7 is a flowchart illustrating the operation of the kitchen terminal 3.

(Step S701) The kitchen processing unit 34 determines whether or not the order information kitchen receiving unit 331 has received the order information from the server device 2. If it is determined that the order information kitchen receiving unit 331 has received the order information from the server device 2, the process proceeds to step S702, and if it is determined that the order information has not been received, the process returns to step S701.

(Step S702) Order-related information The kitchen configuration unit 341 configures order-related information using the order information received in step S701. Specifically, for example, one or more button information is stored in the kitchen storage unit 31 corresponding to the status identifier, and the order-related information kitchen configuration unit 341 stores the received order information and one or more stored one or more. The order-related information having the button information of may be configured.

(Step S703) The order-related information kitchen output unit 351 outputs the order-related information configured in step S702 via an output device such as a display.

(Step S704) The kitchen processing unit 34 determines whether or not the status information kitchen reception unit 321 has received the status information with respect to the order-related information output in step S703. If it is determined that the status information kitchen reception unit 321 has accepted the status information, the process proceeds to step S705, and if it is determined that the status information has not been accepted, the process returns to step S704.

(Step S705) The status identifier kitchen transmission unit 361 acquires the status identifier corresponding to the status information received in step S704, and transmits the status identifier to the server device 2. Specifically, for example, one or two or more pairs of status information and status identifier are stored in the kitchen storage unit 31, and the status identifier kitchen transmission unit 361 corresponds to the received status information. May be obtained from the kitchen storage unit 31 and transmitted to the server device 2. Then, the process returns to step S701.

In the flowchart of FIG. 7, the process starts when the kitchen terminal 3 is turned on or the program is started, and the process is terminated when the power is turned off or the process is terminated. However, the trigger for the start or end of processing does not matter.

Hereinafter, the specific operation of the information system in the present embodiment will be described. The conceptual diagram of the information system is shown in FIG. The information system of this example includes two or more user terminals 1, a server device 2, and three or more kitchen terminals 3. In this example, a store X and a store Y that are open in a food court in a certain shopping center use an information system to accept food orders from users. Store X is a pizza store and store Y is a sushi restaurant, but the type of food offered at each store does not matter.

One of the two or more user terminals 1 (hereinafter, "user terminal 1a") is the terminal of the user a, and the other one (hereinafter, "user terminal 1b") is the terminal of the user b. Two of the three or more kitchen terminals 3 (hereinafter, kitchen terminal 3X1, kitchen terminal 3X2) are terminals of the kitchen of store X, and the other one (hereinafter, kitchen terminal 3Y) is of the kitchen of store Y. It is a terminal.

The communication application, the user identifier "a", and the like are stored in the user storage unit 11 of the user terminal 1a. The communication application, the user identifier "b", and the like are stored in the user storage unit 11 of the user terminal 1b. The communication application is, for example, a LINE application.

The kitchen terminal identifier "X1" is stored in the kitchen storage unit 31 of the kitchen terminal 3X1. The kitchen terminal identifier "X2" is stored in the kitchen storage unit 31 of the kitchen terminal 3X2. The store identifier “Y” is stored in the kitchen storage unit 31 of the kitchen terminal 3Y. The kitchen terminal identifiers "X1", "X2", and "Y" are all communication destination identifiers, and may be described below as communication destination identifiers "X1" and the like.

Further, one or more button information is stored in the kitchen storage unit 31 of each of the kitchen terminal 3X and the kitchen terminal 3Y in association with the status identifier. The first button information corresponding to the status identifier "order acceptance", the second button information corresponding to the status identifier "cooking", the third button information corresponding to "cooking completed", etc. are also stored. There is.

The order menu information storage unit 211 stores, for example, one or two or more order menu information associated with the communication destination identifier, as shown in FIG. FIG. 8 is a data structure diagram of order menu information. The order menu information has one or more cooking information. Cooking information includes cooking identifiers, price information, and cooking images.

An ID (for example, "1", "2", etc.) is associated with each of the stored order menu information of 1 or more, and in the following, the order menu information with the ID "i" is used. It may be written as "order menu information i". The order menu information associated with the communication destination identifier may be, for example, order menu information 1 associated with the communication destination identifier "X", order menu information 2 associated with the communication destination identifier "Y", or the like. .. The communication destination identifier "X" is an identifier that identifies the store X, and the communication destination identifier "Y" is an identifier that identifies the store Y.

The order menu information 1 in this example includes two or more pairs of cooking information and communication destination identifiers. Specifically, the order menu information 1 is a pair of cooking information "(meat pizza, 1000 yen, meat pizza.jpg)" and communication destination identifier "X1", and cooking information "(seafood pizza, 1500 yen, seafood pizza.jpg)". ) ”And the communication destination identifier“ X2 ”have a pair or the like. The communication destination identifier "X1" is a kitchen terminal identifier that identifies the first kitchen terminal 3 among the two or more kitchen terminals 3 possessed by the store X. The communication destination identifier "X2" is a kitchen terminal identifier that identifies the second kitchen terminal 3 among the two or more kitchen terminals 3 possessed by the store X.

The order menu information 2 has one or more cooking information "(nigiri sushi, 1200 yen, nigiri sushi.jpg), ...", And a communication destination identifier "Y". The communication destination identifier "Y" is a kitchen terminal identifier that identifies the kitchen terminal 3 possessed by the store Y.

The message information storage unit 212 stores one or more message information associated with a set of a status identifier and a mode identifier, as shown in FIG. 9, for example. FIG. 9 is a data structure diagram of message information. An ID (for example, "1", "2", etc.) is associated with each of the stored one or more message information, and in the following, the message information associated with the ID "j" is referred to as "message". It may be written as "information j".

The message information 1 "order number {order identifier}: {cooking identifier} {quantity} was accepted for the group" (order reception, in-store) "of the status identifier" order reception "and the mode identifier" in-store ". Please take a seat first. ”Is attached. Message information 2 "Order number {Order identifier}: Now cooking. Please wait for a while." Corresponds to the group "(Cooking, in-store)" of the status identifier "Cooking" and the mode identifier "In-store". attached. Message information 3 "Order number {order identifier}: The ordered dish is completed. Please come to the eat-in window" in the set "(cooking completed, in-store)" of the status identifier "cooking completed" and the mode identifier "inside the store". . ”Is attached.

Similarly, in the group "(order reception, outside the store)", message information 4 "Order number {order identifier}: {cooking identifier} {quantity} has been accepted. Please pick it up at the takeout window." With correspondence, the group "(cooking, outside the store)" has message information 5 "order number {order identifier}: cooking now. Please wait for a while." With correspondence, group "(cooking completed, store) "Outside)" is accompanied by message information 6 "Order number {order identifier}: The food you ordered is complete. Please come to the takeout counter."

The message information may include tax rate information regarding the consumption tax rate. In that case, the tax rate information included in the message information may be different depending on whether the mode identifier is "inside the store" or "outside the store". Specifically, the message information corresponding to the mode identifier "inside the store" (for example, message information 1 etc.) includes the tax rate information "consumption tax rate: 10%" and the message information corresponding to the mode identifier "outside the store". (For example, message information 4, etc.) may include tax rate information "consumption tax rate: 8%".

(Eat in)
The current time is noon, and user a is shopping at the shopping center. User a plans to purchase pizza at store X around noon and eat in at the food court. Now, the user a is trying to reserve a pizza for eat-in with the communication application for the store X. The communication destination identifiers "X1", "X2", etc. required for the reservation are already registered in the communication application in the user terminal 1a. If the communication destination identifier required for reservation is not registered, registration is performed according to the procedure explained in takeout.

First, the user a turns on the power of the user terminal 1a and gives an instruction to start the communication application via an input device such as a touch panel.

In the user terminal 1a, the user reception unit 12 receives the activation instruction, and the user processing unit 13 activates the communication application stored in the user storage unit 11 in response to the received activation instruction.

When the communication application is started, for example, the initial screen as shown in FIG. 10 is displayed on the display of the user terminal 1a. FIG. 10 is an example of the initial screen. The initial screen has, for example, a character string such as "friend", a communication destination list, and a "friend registration" button. The "friend registration" button in this example has the character string "friend registration", but may be an image such as an icon, and its mode does not matter. The communication destination list is a set of names and store names corresponding to one or more communication destination identifiers registered by the user.

The communication destination identifier is, for example, a telephone number. The communication destination list includes, for example, the name "Yamada XX" corresponding to the communication destination identifier "A", the name "Tanaka XX" corresponding to the communication destination identifier "B", and the store name corresponding to the communication destination identifier "X". Has "○○ pizza" etc. The "friend registration" button is a button for registering a communication destination.

The user a inputs a communication destination selection instruction having a communication destination identifier "X" by selecting the store name "○○ pizza" from the communication destination list.

In the user terminal 1a, the selection instruction user reception unit 121 receives the communication destination selection instruction, and the order menu acquisition instruction user transmission unit 141 has an order having the communication destination identifier “X” selected by the received communication destination selection instruction. The menu acquisition instruction is transmitted to the server device 2 in pairs with the user identifier "a" stored in the user storage unit 11.

In the server device 2, the order menu acquisition instruction receiving unit 221 receives the order menu acquisition instruction in pairs with the user identifier “a”, and the order menu information acquisition unit 231 is the communication destination of the received order menu acquisition instruction. The order menu information 1 paired with the identifier "X" is acquired from the order menu information storage unit 211. The order menu information transmission unit 241 transmits the acquired order menu information 1 to the user terminal 1a corresponding to the user identifier "a" received in combination with the order menu acquisition instruction.

In the user terminal 1a, the order menu information user receiving unit 151 receives the order menu information, and the user processing unit 13 configures an order communication screen using the received order menu information, and outputs the order screen user. The unit 161 outputs the configured order communication screen via the display.

As a result, for example, the order communication screen as shown in FIG. 11 is displayed on the display. FIG. 11 is a diagram showing an example of an order communication screen. This communication screen for ordering is one or two or more for inputting two or more cooking information, the character string "Please enter the cooking and quantity to order", and one or two or more pairs of cooking identifier and quantity. Includes an input field for and two or more mode selection keys corresponding to two or more modes including inside and outside the store.

One of the two or more cooking information has, for example, a cooking identifier "meat pizza", price information "1000 yen", a cooking image "meat pizza.jpg", and the like. The other one of the two or more cooking information has, for example, a cooking identifier "seafood pizza", price information "1500 yen", a cooking image "seafood pizza.jpg", and the like.

The user a inputs an order instruction for ordering one meat pizza by eat-in to the order communication screen of the store X displayed on the display via an input device such as a touch panel. Specifically, for example, a set of cooking identifier and quantity "(meat pizza, 1 sheet)" is input in the input field, and the mode selection key corresponding to the inside of the store is operated.

In the user terminal 1a, the order instruction user reception unit 122 receives the order instruction, and the order instruction user transmission unit 142 uses the received order instruction to communicate with the communication destination identifier “X1” corresponding to the cooking identifier “meat pizza”. , And an order instruction having a set of a cooking identifier and a quantity "(meat pizza, one piece)" and a mode identifier "inside the store" is transmitted to the server device 2 together with the user identifier "a".

In the server device 2, the order instruction receiving unit 222 receives the order instruction in pairs with the user identifier "a", and the processing unit 23 generates the order identifier "0023". Using the received order instruction and the generated order identifier "0023", the order information acquisition unit 232 uses the user identifier "a", the communication destination identifier "X1", and the set of the cooking identifier and the quantity "(( Acquire order information having "meat pizza, 1 piece)", order identifier "0023", and the like. The order information transmission unit 242 transmits the acquired order information to the kitchen terminal 3X1 corresponding to the communication destination identifier “X1”.

In the kitchen terminal 3X1, the order information kitchen receiving unit 331 receives the above order information, and the order-related information kitchen component unit 341 receives the received order information and the first to third stored in the kitchen storage unit 31. Configure order-related information with the three button information of. The order-related information kitchen output unit 351 outputs the configured order-related information via an output device such as a display.

At this point, on the display of the kitchen terminal 3X1, for example, as shown in FIG. 12, one or more order information has three buttons each (that is, an "order acceptance" button corresponding to the first button information. , The "cooking" button corresponding to the second button information, and the "cooking completed" button corresponding to the third button information) are displayed in association with each other.

The clerk in charge of cooking meat pizza in the kitchen presses the "order acceptance" button for the order information regarding the meat pizza displayed on the display of the kitchen terminal 3X1. The status information kitchen reception unit 321 receives the first button information corresponding to the pressed "order reception" button. The status identifier kitchen transmission unit 361 acquires the status identifier “order reception” corresponding to the received first button information from the kitchen storage unit 31, and pairs the acquired status identifier with the order identifier “0023”. It is transmitted to the server device 2.

Normally, the order-related information kitchen output unit 351 receives status information such as button information of any one of the first to third buttons when the status information kitchen reception unit 321 receives status information such as button information for one order-related information. Change the display of the order-related information of the one. The display change is, for example, a change in the display mode of the button corresponding to the received button information, but may be a change in the display mode of the order information corresponding to the button. The change is, for example, changing the display of the button from the normal display to the highlighting, but the display of each button other than the button may be changed from the normal display to the blurred display. The highlighting is, for example, coloring, enlarging, increasing the brightness, etc., but any display that makes the button stand out may be used. The blurred display is, for example, graying out, reducing, reducing the brightness, etc., but any display may be used as long as it makes each button other than the button inconspicuous.

Here, in response to the acceptance of the first button information, for example, the display of the "order acceptance" button is changed from the normal display to the highlight display.

In the server device 2, the status identifier receiving unit 223 receives the status identifier "order acceptance" in pairs with the order identifier "0023", and the message acquisition unit 233 receives one or more order-related information stored in the storage unit 21. Among them, the mode identifier "inside the store" is acquired from the order-related information corresponding to the order identifier "0023". Then, the message acquisition unit 233 receives the message information (here, the template “order number {order identifier}}: {cooking identifier” corresponding to the set “(order reception, in-store)” of the received order identifier and the acquired mode identifier. } {Quantity} has been accepted. Please take a seat first. ") Is obtained from the message information storage unit 212.

Then, the message acquisition unit 233 substitutes the order identifier "meat pizza", the quantity "1 piece", and the order number "0023" into the acquired message information, thereby substituting the message (here, "order number 0023: meat pizza"). We have accepted your order for one piece. Please take a seat first. "). The message transmission unit 243 transmits the acquired message to the user terminal 1a corresponding to the user identifier "a" included in the order-related information corresponding to the order identifier "0023" in combination with the order identifier "0023". ..

In the user terminal 1a, the message user receiving unit 152 receives the above message or the like, and the user processing unit 13 switches the screen from the ordering communication screen to the common communication screen accordingly. The message user output unit 162 outputs the received message to the common communication screen. As a result, for example, as shown in FIG. 13, the above message is displayed on the common communication screen, and the user a can confirm that the pizza order has been accepted by eat-in.

After that, in the kitchen of store X, the clerk starts cooking meat pizza. Before that, the clerk presses the "cooking" button for the order-related information regarding the meat pizza. The status information kitchen reception unit 321 receives the second button information corresponding to the pressed "cooking" button, and the status identifier kitchen transmission unit 361 corresponds to the status identifier "cooking" corresponding to the second button information. Is acquired, and the acquired status identifier is transmitted to the server device 2 in pairs with the order identifier “0023”.

In addition, the display of the "cooking" button corresponding to the order information of the meat pizza changes from the normal display to the cooperative display in response to the reception of the second button information for the order-related information related to the meat pizza. , The display of the "Order Acceptance" button returns from the highlighting to the normal display.

In the server device 2, the status identifier receiving unit 223 receives the status identifier "cooking" in pairs with the order identifier "0023", and the message acquisition unit 233 receives the mode identifier from the order-related information corresponding to the order identifier "0023". Get "inside the store". Then, the message acquisition unit 233 receives the message information corresponding to the set “(cooking, in-store)” of the received order identifier and the acquired mode identifier (here, the template “order number {order identifier}: currently being cooked”. Please wait for a while until the completion. ”) Is acquired from the message information storage unit 212, and by substituting the order identifier for the acquired message information, the message (here,“ order number 0023 ”: is currently being cooked. Please wait for a while until the completion. ”The message transmission unit 243 transmits the acquired message to the user terminal 1a in pairs with the order number“ 0023 ".

In the user terminal 1a, the message user receiving unit 152 receives the above message and the like, and the message user output unit 162 outputs the received message to the common communication screen. As a result, the above message is displayed on the common communication screen, and the user a can confirm that the cooking of the ordered dish has started. When an appropriate time (for example, 5 minutes, 10 minutes, etc.) has elapsed from the start of cooking, the user a heads for the food court. In the kitchen of the store X, the cooking of the meat pizza is completed, and the clerk presses the "cooking complete" button for the order-related information regarding the meat pizza. The status information kitchen reception unit 321 receives the third button information corresponding to the pressed "cooking complete" button, and the status identifier kitchen transmission unit 361 corresponds to the status identifier "cooking completed" corresponding to the third button information. Is acquired, and the acquired status identifier is transmitted to the server device 2 in pairs with the order identifier “0023”.

In addition, the display of the "cooking completed" button changes from the normal display to the highlighted display according to the reception of the third button information, while the display of the "cooking" button returns from the highlighted display to the normal display.

In the server device 2, the status identifier receiving unit 223 receives the above status identifier "cooking completed" in pairs with the order identifier "0023", and the message acquiring unit 233 receives the mode identifier from the order-related information corresponding to the order identifier "0023". Get "inside the store". Then, the message acquisition unit 233 receives the message information corresponding to the set “(cooking completed, in-store)” of the received order identifier and the acquired mode identifier (here, the template “order number {order identifier}: of the order”. The cooking is completed. Please come to the eat-in window. ”) Is acquired from the message information storage unit 212, and by substituting the order identifier“ 0023 ”into the acquired message information, the message (here,“ order number 0023 ”) is obtained. : The cooking of the order is completed. Please come to the eat-in window. "Is acquired. The message transmitting unit 243 transmits the acquired message to the user terminal 1a in combination with the order identifier" 0023 ".

In the user terminal 1a, the message user receiving unit 152 receives the above message and the like, and the message user output unit 162 outputs the received message to the common communication screen. As a result, the above message is displayed on the common communication screen, and the user a can confirm the completion of the ordered dish and the receiving place thereof.

In this way, the user a can receive the ordered pizza at a suitable timing and eat in.

(Take-out)
The current time is past noon and user b is eating in the food court. User b plans to purchase sushi at store Y after a meal and take it out. Now, user b is trying to order take-out sushi from store Y using a communication app. However, the store identifier "Y" required for ordering has not yet been registered in the communication application in the user terminal 1b.

First, the user b turns on the power of the user terminal 1b and gives an instruction to start the communication application. In the user terminal 1b, the user reception unit 12 receives the activation instruction, and the user processing unit 13 activates the communication application. When the communication application is started, for example, the initial screen as shown in FIG. 10 is displayed.

Next, the user b presses the "friend registration" button on the initial screen, and registers the store Y as a new communication destination according to a predetermined procedure. The registration procedure is the same as, for example, "additional registration of friends" in the LINE application, and detailed description thereof will be omitted. When the registration of the store Y is completed, the store identifier "Y" is displayed in the communication destination list on the initial screen.

The user b inputs a communication destination selection instruction for selecting the communication destination identifier “Y” from the communication destination list via the input device.

In the user terminal 1b, the selection instruction user reception unit 121 receives the communication destination selection instruction, and the order menu acquisition instruction user transmission unit 141 sets the order menu acquisition instruction having the communication destination identifier "Y" as the user identifier "b". It is transmitted to the server device 2 in pairs.

In the server device 2, the order menu acquisition instruction receiving unit 221 receives the order menu acquisition instruction and the like, and the order menu information acquisition unit 231 acquires the order menu information 2 paired with the communication destination identifier "Y" and places an order. The menu information transmission unit 241 transmits the acquired order menu information 2 to the user terminal 1b.

In the user terminal 1b, the order menu information user receiving unit 151 receives the order menu information, and the user processing unit 13 configures an order communication screen using the received order menu information. The order screen user output unit 161 outputs the configured order communication screen via the display.

As a result, the display of the user terminal 1b displays, for example, an ordering communication screen similar to that shown in the figure. However, in the order communication screen displayed here, one of the two or more cooking information is, for example, "nigiri sushi" which is a cooking identifier, "1200 yen" which is price information, and "nigiri" which is a cooking image. It has sushi.jpg ”and so on.

The user b inputs an order instruction for ordering two servings of nigiri sushi by take-out to the order communication screen via an input device such as a touch panel. Specifically, the set of cooking identifier and quantity "(nigiri sushi, for 2 people)" is input in the input field, and the mode selection key corresponding to the outside of the store is operated.

In the user terminal 1b, the order instruction user reception unit 122 receives the order instruction, and the order instruction user transmission unit 142 receives the store identifier “Y”, the cooking identifier and the quantity set “(nigiri sushi, 2 servings)”. An order instruction having the mode identifier "outside the store" is transmitted to the server device 2 in pairs with the user identifier "b".

In the server device 2, the order instruction receiving unit 222 receives the order instruction and the like, and the order information acquisition unit 232 receives the user identifier "b", the store identifier "Y", and the set of the cooking identifier and the quantity "(nigiri sushi, (2 servings) ”, order information having an order identifier“ 0234 ”, etc. is acquired. The order information transmission unit 242 transmits the acquired order information to the kitchen terminal 3Y corresponding to the store identifier “Y”.

In the kitchen terminal 3Y, the order information kitchen receiving unit 331 receives the order information, and the order-related information kitchen component unit 341 configures the order-related information having the received order information and the three button information. The order-related information kitchen output unit 351 outputs the configured order-related information via the display. At this point, on the display of the kitchen terminal 3Y, one or more order information including the order information regarding the nigiri sushi is displayed in association with each of the three buttons.

The clerk in the kitchen presses the "order acceptance" button out of the three buttons for the order information regarding the above-mentioned nigiri sushi displayed on the display of the kitchen terminal 3Y. The status information kitchen reception unit 321 receives the first button information corresponding to the pressed "order reception" button, and the status identifier kitchen transmission unit 361 corresponds to the status identifier corresponding to the received first button information. "Order acceptance" is acquired, and the acquired status identifier is transmitted to the server device 2 in pairs with the order identifier "0234". The process of changing the display of the science-related information according to the acceptance of the button information is not repeated as described above (the same applies hereinafter).

In the server device 2, the status identifier receiving unit 223 receives the above-mentioned status identifier "order acceptance" and the like, and the message acquisition unit 233 receives the order identifier "0234" out of one or more order-related information stored in the storage unit 21. The mode identifier "outside the store" is acquired from the order-related information corresponding to "". Then, the message acquisition unit 233 receives the message information (here, the template “order number {order identifier}}: {cooking” corresponding to the set “(order reception, outside the store)” of the received order identifier and the acquired mode identifier. The order for the identifier} {quantity} has been accepted. Please pick it up at the takeout window. ”) Is obtained from the message information storage unit 212. Then, the message acquisition unit 233 substitutes the order identifier "0234", the cooking identifier "nigiri sushi", and the quantity "two servings" into the acquired message information, thereby causing a message (here, "order number 0234: nigiri"). We have accepted an order for two servings of sushi. Please pick it up at the takeout counter. "). The message transmission unit 243 transmits the acquired message to the user terminal 1b in pairs with the order identifier “0234”.

In the user terminal 1b, the message user receiving unit 152 receives the above message or the like, the user processing unit 13 switches from the ordering communication screen to the common communication screen, and the message user output unit 162 receives the received message. Is output to the common communication screen. As a result, for example, as shown in FIG. 14, the above message is displayed on the common communication screen, and the user b can confirm that the sushi order has been accepted at takeout.

After that, in the kitchen of store Y, the clerk starts cooking nigiri sushi. Before that, the clerk presses the "cooking" button for the order information regarding the above-mentioned nigiri sushi. The status information kitchen reception unit 321 receives the second button information corresponding to the pressed "cooking" button, and the status identifier kitchen transmission unit 361 corresponds to the status identifier corresponding to the received second button information. "Cooking" is acquired, and the acquired status identifier is transmitted to the server device 2 in pairs with the order identifier "0234".

In the server device 2, the status identifier receiving unit 223 receives the status identifier "cooking" in pairs with the order identifier "0023", and the message acquisition unit 233 receives the mode identifier from the order-related information corresponding to the order identifier "0023". Get "inside the store". Then, the message acquisition unit 233 receives the message information corresponding to the set of the received order identifier and the acquired mode identifier "(cooking, outside the store)" (here, the template "order number {order identifier}: cooking now". By acquiring the message information storage unit 212 and substituting the order identifier etc. into the acquired message information, the message (here, "order number 0234": is being cooked now. "Please wait for a while until the completion.") Is acquired. The message transmitting unit 243 transmits the acquired message to the user terminal 1b in pairs with the order identifier "0234."

In the user terminal 1b, the message user receiving unit 152 receives the above message and the like, and the message user output unit 162 outputs the received message to the common communication screen. As a result, the above message is displayed on the common communication screen, and the user b can confirm that the cooking of the ordered dish has started.

In the kitchen of store Y, cooking for two servings of nigiri sushi is completed, and the clerk presses the "cooking complete" button for the above order information regarding nigiri sushi. The status information kitchen reception unit 321 receives the third button information corresponding to the pressed "cooking complete" button, and the status identifier kitchen transmission unit 361 receives the status identifier "corresponding to the received third button information". "Cooking completed" is acquired, and the acquired status identifier is transmitted to the server device 2 in pairs with the order identifier "0234".

In the server device 2, the status identifier receiving unit 223 receives the above-mentioned status identifier "cooking completed" in pairs with the order identifier "0234", and the message acquisition unit 233 receives the mode identifier from the order-related information corresponding to the order identifier "0234". Get "outside the store". Then, the message acquisition unit 233 receives the message information corresponding to the set “(cooking completed, outside the store)” of the received order identifier and the acquired mode identifier (here, the template “order number {order identifier}: order”: order. The dish is completed. Please come to the take-out window. ”) Is acquired from the message information storage unit 212, and by substituting the order identifier“ 0234 ”into the acquired message information, the message (here,“ order number ”. 0234: The food you ordered is complete. Please come to the takeout counter. ”) Is obtained. The message transmission unit 243 transmits the acquired message to the user terminal 1b in pairs with the order identifier “0234”.

In the user terminal 1b, the message user receiving unit 152 receives the above message and the like, and the message user output unit 162 outputs the received message to the common communication screen. As a result, the above message is displayed on the common communication screen, and the user b can confirm the completion of the ordered dish and the receiving place thereof.

In this way, the user b can receive the ordered sushi at an appropriate timing and take it out.

As described above, according to the present embodiment, the information system includes the user terminal 1, the server device 2, and the kitchen terminal 3, and selects one of two or more communication destinations for the user storage unit 11. A communication application having a common communication screen capable of communicating is stored, and when the communication application is activated, the user terminal 1 receives a communication destination selection instruction, which is a communication destination selection instruction from the user, and selects a communication destination. Based on the acceptance of the instruction, the order menu acquisition instruction, which is an instruction for acquiring the order menu information for ordering food, is transmitted to the server device 2, and the communication destination instructed to select is supported in response to the transmission of the order menu acquisition instruction. Receives order menu information, outputs an order communication screen configured using the received order menu information, accepts food order instructions from the user on the output order communication screen, and orders. Based on the reception, the order instruction is transmitted to the server device 2, a message based on the input of the clerk to the kitchen terminal 3 is received from the server device 2, and the received message is output to the common communication screen.

The message information storage unit 212 stores two or more message information associated with a status identifier that identifies the status of cooking preparation, and the order menu information storage unit 211 stores order menu information, and the server device 2 Receives the order menu acquisition instruction from the user terminal 1, acquires the order menu information of the order menu information storage unit 211 in response to the reception of the order menu acquisition instruction, and transmits the acquired order menu information to the user terminal 1. , The order instruction is received from the user terminal 1, the order information is acquired by using the received order instruction, the acquired order information is transmitted to the kitchen terminal 3, the status identifier is received from the kitchen terminal 3, and the received status. The message information corresponding to the identifier is acquired from the message information storage unit 212, the message to be transmitted to the user terminal 1 is acquired using the message information, and the acquired message is transmitted to the user terminal 1.

The kitchen terminal 3 receives the order information from the server device 2, uses the received order information to configure the order-related information to be output, outputs the configured order-related information, corresponds to the order-related information, and serves the cooking. The status information, which is information on the preparation status, is received from the clerk, the status identifier corresponding to the received status information is acquired, and the status identifier is transmitted to the server device 2.

As a result, necessary and different types of information can be exchanged between the user and the kitchen clerk using the communication application.

Further, in the above configuration, the order menu acquisition instruction or the order instruction has a mode identifier for identifying the mode, and the message information storage unit 212 has two or more messages associated with the status identifier and the mode identifier. The information is stored, and the server device 2 acquires the received status identifier and the message information corresponding to the order menu acquisition instruction or the mode identifier of the order instruction from the message information storage unit 212, and obtains the message information. Use to acquire a message to be transmitted to the user terminal 1. As a result, necessary and different types of information can be exchanged more appropriately between the user and the kitchen clerk using the communication application.

Further, in the above configuration, the order menu information has one or two or more pairs of a cooking identifier that identifies a dish and a kitchen terminal identifier that identifies the kitchen terminal 3, and the order instruction has a cooking identifier. , The server device 2 may transmit the order information acquired by using the received order instruction to the kitchen terminal 3 identified by the kitchen terminal identifier paired with the cooking identifier of the order instruction.

As a result, the kitchen terminal 3 to which the order information is transmitted can be different depending on the ordered dish. As a result, for example, in a store where two or more kinds of dishes are cooked in different places, even if the kitchen terminals 3 are arranged in each of the two or more cooking places, smooth order handling becomes possible.

Further, the processing in the present embodiment may be realized by software. Then, this software may be distributed by software download or the like. Further, this software may be recorded on a recording medium such as a CD-ROM and disseminated.

The software that realizes the user terminal 1 in the present embodiment is, for example, the following program. That is, in this program, the communication application selects one of two or more communication destinations, and the communication application uses a computer that can access the user storage unit 11 in which the communication application having a common communication screen capable of communicating is stored. The selection instruction user reception unit 121 that accepts the communication destination selection instruction that is the communication destination selection instruction from the user when activated, and the order menu information for ordering food based on the acceptance of the communication destination selection instruction. The order menu acquisition instruction user transmission unit 141 that transmits the order menu acquisition instruction, which is an acquisition instruction, to the server device 2, and the order menu information corresponding to the communication destination corresponding to the selection instruction in response to the transmission of the order menu acquisition instruction. The order menu information user receiving unit 151 for receiving the order menu information, the order screen user output unit 161 for outputting the ordering communication screen configured by using the order menu information received by the order menu information user receiving unit 151, and the order screen. Based on the order instruction user reception unit 122 that receives the food order instruction from the user and the order instruction user reception unit 122 that receives the order instruction on the order communication screen output by the user output unit 161. The order instruction user transmitting unit 142 that transmits the message to the server device 2, the message user receiving unit 152 that receives a message based on the input of the clerk to the kitchen terminal 3 from the server device 2, and the message user receiving unit 152 that receives the message. This is a program for functioning as a message user output unit 162 that outputs the message to the common communication screen.

Further, the software that realizes the server device 2 in the present embodiment is, for example, the following program. That is, this program is stored in a message information storage unit 212 that stores two or more message information associated with a status identifier that identifies the status of cooking preparation, and an order menu information storage unit 211 that stores order menu information. The accessible computer receives the order menu acquisition instruction receiving unit 221 for receiving the order menu acquisition instruction from the user terminal 1, and the order menu information of the order menu information storage unit 211 in response to the reception of the order menu acquisition instruction. The order menu information acquisition unit 231 to be acquired, the order menu information transmission unit 241 that transmits the order menu information acquired by the order menu information acquisition unit 231 to the user terminal 1, and the order instruction are received from the user terminal 1. The order information acquisition unit 232 that acquires order information using the order instruction receiving unit 222 and the order instruction received by the order instruction receiving unit 222, and the order information acquired by the order information acquisition unit 232 are transferred to the kitchen terminal 3. The order information transmitting unit 242 to be transmitted, the status identifier receiving unit 223 that receives the status identifier from the kitchen terminal 3, and the message information corresponding to the status identifier received by the status identifier receiving unit 223 are transmitted from the message information storage unit 212. It functions as a message acquisition unit 233 that acquires a message that is acquired and transmitted to the user terminal 1 using the message information, and a message transmission unit 243 that transmits the message acquired by the message acquisition unit 233 to the user terminal 1. It is a program for.

Further, the software that realizes the kitchen terminal 3 in the present embodiment is, for example, the following program. That is, this program configures the computer to output order-related information using the order information kitchen receiving unit 331 that receives the order information from the server device 2 and the order information received by the order information kitchen receiving unit 331. Order-related information Kitchen configuration unit 341, order-related information kitchen output unit 351 that outputs order-related information configured by the order-related information kitchen configuration unit 341, and information on the status of cooking preparation corresponding to the order-related information. The status information kitchen reception unit 321 that receives the status information from the clerk and the status identifier corresponding to the status information received by the status information kitchen reception unit 321 are acquired, and the status identifier is transmitted to the server device 2. This is a program for functioning as a kitchen transmitter 361.

FIG. 15 is an external view of a computer system 900 that executes a program according to an embodiment to realize a server device 2 and the like. This embodiment can be realized by computer hardware and a computer program executed on the computer hardware. In FIG. 15, the computer system 900 includes a computer 901 including a disk drive 905, a keyboard 902, a mouse 903, and a display 904. The entire system including the keyboard 902, the mouse 903, and the display 904 may be called a computer.

FIG. 16 is a diagram showing an example of the internal configuration of the computer system 900. In FIG. 16, the computer 901 is connected to the MPU 911, the ROM 912 for storing a program such as a bootup program, and the MPU 911 in addition to the disk drive 905, and temporarily stores the instructions of the application program and temporarily. It provides a RAM 913 that provides a storage space, a storage 914 that stores application programs, system programs, and data, a bus 915 that interconnects the MPU 911, ROM 912, and the like, and a connection to a network such as an external network or an internal network. It includes a network card 916. The storage 914 is, for example, a hard disk, an SSD, a flash memory, or the like.

A program for causing the computer system 900 to execute a function of the server device 2 or the like may be stored in a disk 921 such as a DVD or a CD-ROM, inserted into the disk drive 905, and transferred to the storage 914. Alternatively, the program may be transmitted over the network to computer 901 and stored in storage 914. The program is loaded into RAM 913 at run time. The program may be loaded directly from disk 921 or the network. Further, the program may be read into the computer system 900 via another removable recording medium (for example, a DVD, a memory card, etc.) instead of the disc 921.

The program does not necessarily include an operating system (OS) that executes a function of the server device 2 or the like, a third-party program, or the like in 901 showing the details of the computer. The program may contain only parts of instructions that call the appropriate functions or modules in a controlled manner to achieve the desired result. It is well known how the computer system 900 works, and detailed description thereof will be omitted.

The computer system 900 described above is a server or a stationary PC, but the user terminal 1 and the kitchen terminal 3 may be realized by a mobile terminal such as a smartphone, a tablet terminal, or a notebook PC. In this case, for example, the keyboard 902 and the mouse 903 may be replaced with a touch panel, the disk drive 905 may be replaced with a memory card slot, and the disk 921 may be replaced with a memory card. However, the above is an example, and the hardware configuration of the computer that realizes the server device 2 and the like does not matter.

Further, the number of computers that execute the above program may be singular or plural. That is, centralized processing may be performed, or distributed processing may be performed.

Further, in the above embodiment, it goes without saying that the two or more communication means existing in one device may be physically realized by one medium.

Further, in the above embodiment, each process may be realized by centralized processing by a single device, or may be realized by distributed processing by a plurality of devices.

It goes without saying that the present invention is not limited to the above embodiments, and various modifications can be made, and these are also included in the scope of the present invention.

As described above, the information system according to the present invention has an effect that necessary and different properties of information can be exchanged between the user and the kitchen clerk by using the communication application, and is useful as an information system or the like. Is.

1 User terminal 2 Server device 3 Kitchen terminal 11 User storage unit 12 User reception unit 13 User processing unit 14 User transmission unit 15 User reception unit 16 User output unit 21 Storage unit 22 Reception unit 23 Processing unit 24 Transmission unit 31 Kitchen storage unit 32 Kitchen reception unit 33 Kitchen reception unit 34 Kitchen processing unit 35 Kitchen output unit 36 Kitchen transmission unit 121 Selection instruction user reception unit 122 Order instruction user reception unit 141 Order menu acquisition instruction User transmission unit 142 Order instruction user transmission unit 151 Order menu information user Receiver 152 Message user receiver 161 Order screen user output unit 162 Message user output unit 211 Order menu information storage unit 212 Message information storage unit 221 Order menu acquisition instruction receiver 222 Order instruction receiver 223 Status identifier receiver 231 Order menu information Acquisition unit 232 Order information acquisition unit 233 Message acquisition unit 241 Order menu information transmission unit 242 Order information transmission unit 243 Message transmission unit 321 Status information kitchen reception unit 331 Order information kitchen reception unit 341 Order-related information Kitchen configuration unit 351 Order-related information kitchen Output section 361 Status identifier Kitchen transmitter

Claims (13)

An information system including a user terminal, a server device, and a kitchen terminal.
The user terminal is
A user storage unit that stores a communication application that has a common communication screen that allows you to select one of the two or more communication destinations and communicate with them.
When the communication application is activated, the selection instruction user reception unit that receives the communication destination selection instruction, which is the communication destination selection instruction from the user,
An order menu acquisition instruction user transmission unit that transmits an order menu acquisition instruction, which is an instruction for acquiring order menu information for ordering food, to the server device based on the reception of the communication destination selection instruction.
An order menu information user receiving unit that receives order menu information corresponding to the communication destination instructed to select in response to the transmission of the order menu acquisition instruction.
An order screen user output unit that outputs an order communication screen configured by using the order menu information received by the order menu information user reception unit, and an order screen user output unit.
An order instruction user reception unit that receives an order instruction for a dish from a user with respect to an order communication screen output by the order screen user output unit.
An order instruction user transmission unit that transmits an order instruction to the server device based on the reception of the order instruction in the order instruction user reception unit.
A message user receiving unit that receives a message based on a clerk's input to the kitchen terminal from the server device, and a message user receiving unit.
It includes a message user output unit that outputs a message received by the message user reception unit to the common communication screen.
The server device
A message information storage unit that stores two or more message information associated with a status identifier that identifies the status of cooking preparation,
An order menu information storage unit that stores order menu information, and
An order menu acquisition instruction receiving unit that receives the order menu acquisition instruction from the user terminal, and
In response to the reception of the order menu acquisition instruction, the order menu information acquisition unit that acquires the order menu information of the order menu information storage unit, and the order menu information acquisition unit.
An order menu information transmission unit that transmits the order menu information acquired by the order menu information acquisition unit to the user terminal, and an order menu information transmission unit.
An order instruction receiving unit that receives the order instruction from the user terminal, and
An order information acquisition unit that acquires order information using the order instruction received by the order instruction receiving unit, and an order information acquisition unit.
An order information transmission unit that transmits the order information acquired by the order information acquisition unit to the kitchen terminal, and an order information transmission unit.
A status identifier receiving unit that receives a status identifier from the kitchen terminal,
A message acquisition unit that acquires message information corresponding to the status identifier received by the status identifier receiving unit from the message information storage unit and acquires a message to be transmitted to the user terminal using the message information.
It includes a message transmission unit that transmits a message acquired by the message acquisition unit to the user terminal.
The kitchen terminal is
An order information kitchen receiver that receives the order information from the server device,
Using the order information received by the order information kitchen receiving unit, the order-related information kitchen component unit that constitutes the order-related information to be output, and
The order-related information kitchen output unit that outputs the order-related information configured by the order-related information kitchen component, and the order-related information kitchen output unit.
In response to the order-related information, the status information kitchen reception department, which receives status information from the clerk, which is information on the status of cooking preparation,
An information system including a status identifier kitchen transmission unit that acquires a status identifier corresponding to the status information received by the status information kitchen reception unit and transmits the status identifier to the server device. The order menu acquisition instruction or the order instruction has a mode identifier that identifies the mode, and has a mode identifier.
In the message information storage unit,
Two or more message information associated with the status identifier and the mode identifier are stored.
The message acquisition unit
The status identifier received by the status identifier receiving unit and the message information corresponding to the order menu acquisition instruction or the mode identifier of the order instruction are acquired from the message information storage unit, and the message information is used in the user terminal. The information system according to claim 1, wherein a message to be transmitted is acquired. The order menu information has one or two or more pairs of a cooking identifier that identifies a dish and a kitchen terminal identifier that identifies a kitchen terminal.
The ordering instruction has a cooking identifier and
The order information transmission unit
A claim for transmitting the order information acquired by the order information acquisition unit to the kitchen terminal identified by the kitchen terminal identifier paired with the cooking identifier of the order instruction using the order instruction received by the order instruction receiving unit. 1 or the information system according to claim 2. A user storage unit that stores a communication application that has a common communication screen that allows you to select one of the two or more communication destinations and communicate with them.
When the communication application is activated, the selection instruction user reception unit that receives the communication destination selection instruction, which is the communication destination selection instruction from the user,
An order menu acquisition instruction user transmission unit that transmits an order menu acquisition instruction, which is an instruction for acquiring order menu information for ordering food, to a server device based on the reception of the communication destination selection instruction.
An order menu information user receiving unit that receives order menu information corresponding to the communication destination instructed to select in response to the transmission of the order menu acquisition instruction.
An order screen user output unit that outputs an order communication screen configured by using the order menu information received by the order menu information user reception unit, and an order screen user output unit.
An order instruction user reception unit that receives an order instruction for a dish from a user with respect to an order communication screen output by the order screen user output unit.
An order instruction user transmission unit that transmits an order instruction to the server device based on the reception of the order instruction in the order instruction user reception unit.
A message user receiving unit that receives a message based on the input of a clerk to the kitchen terminal from the server device, and
A user terminal including a message user output unit that outputs a message received by the message user reception unit to the common communication screen. A message information storage unit that stores two or more message information associated with a status identifier that identifies the status of cooking preparation,
An order menu information storage unit that stores order menu information, and
An order menu acquisition instruction receiving unit that receives the order menu acquisition instruction from the user terminal,
In response to the reception of the order menu acquisition instruction, the order menu information acquisition unit that acquires the order menu information of the order menu information storage unit, and the order menu information acquisition unit.
An order menu information transmission unit that transmits the order menu information acquired by the order menu information acquisition unit to the user terminal, and an order menu information transmission unit.
An order instruction receiving unit that receives the order instruction from the user terminal, and
An order information acquisition unit that acquires order information using the order instruction received by the order instruction receiving unit, and an order information acquisition unit.
An order information transmission unit that transmits the order information acquired by the order information acquisition unit to the kitchen terminal, and
A status identifier receiving unit that receives a status identifier from the kitchen terminal,
A message acquisition unit that acquires message information corresponding to the status identifier received by the status identifier receiving unit from the message information storage unit and acquires a message to be transmitted to the user terminal using the message information.
A server device including a message transmission unit that transmits a message acquired by the message acquisition unit to the user terminal. The order menu acquisition instruction or the order instruction has a mode identifier that identifies the mode, and has a mode identifier.
In the message information storage unit,
Two or more message information associated with the status identifier and the mode identifier are stored.
The message acquisition unit
The status identifier received by the status identifier receiving unit and the message information corresponding to the order menu acquisition instruction or the mode identifier of the order instruction are acquired from the message information storage unit, and the message information is used in the user terminal. The server device according to claim 5, which acquires a message to be transmitted. The order information kitchen receiver that receives the order information from the server device,
Using the order information received by the order information kitchen receiving unit, the order-related information kitchen component unit that constitutes the order-related information to be output, and
The order-related information kitchen output unit that outputs the order-related information configured by the order-related information kitchen component, and the order-related information kitchen output unit.
In response to the order-related information, the status information kitchen reception department, which receives status information from the clerk, which is information on the status of cooking preparation,
A kitchen terminal including a status identifier kitchen transmission unit that acquires a status identifier corresponding to the status information received by the status information kitchen reception unit and transmits the status identifier to the server device. User storage unit, selection instruction user reception unit, order menu acquisition instruction user transmission unit, order menu information An information processing method realized by a user receiving unit, an order screen user output unit, an order instruction user receiving unit, an order instruction user transmitting unit, a message user receiving unit, and a message user output unit.
When the communication application is activated, the selection instruction user reception unit receives a communication destination selection instruction, which is a communication destination selection instruction from the user, and a selection instruction user reception step.
The order menu acquisition instruction user transmission unit transmits an order menu acquisition instruction, which is an instruction for acquiring order menu information for ordering food, to the server device based on the reception of the communication destination selection instruction. Steps and
An order menu information user receiving step in which the order menu information user receiving unit receives the order menu information corresponding to the communication destination for which the selection instruction is instructed in response to the transmission of the order menu acquisition instruction.
An order screen user output step in which the order screen user output unit outputs an order communication screen configured by using the order menu information received by the order menu information user reception unit.
An order instruction user reception step in which the order instruction user reception unit receives an order instruction for a dish from a user on an order communication screen output by the order screen user output unit.
An order instruction user transmission step in which the order instruction user transmission unit transmits an order instruction to the server device based on the reception of the order instruction in the order instruction user reception unit.
A message user receiving step in which the message user receiving unit receives a message from the server device based on the input of the clerk to the kitchen terminal, and
An information processing method including a message user output step in which the message user output unit outputs a message received by the message user reception unit to the common communication screen. A message information storage unit that stores two or more message information associated with a status identifier that identifies the status of cooking preparation, an order menu information storage unit, an order menu acquisition instruction receiving unit, an order menu information acquisition unit, and an order menu. An information processing method realized by an information transmission unit, an order instruction reception unit, an order information acquisition unit, an order information transmission unit, a status identifier reception unit, a message acquisition unit, and a message transmission unit.
The order menu information storage unit has an order menu information storage step in which order menu information is stored, and
The order menu acquisition instruction receiving unit receives the order menu acquisition instruction from the user terminal, and the order menu acquisition instruction receiving step.
An order menu information acquisition step in which the order menu information acquisition unit acquires order menu information in the order menu information storage unit in response to receiving the order menu acquisition instruction.
An order menu information transmission step in which the order menu information transmission unit transmits the order menu information acquired by the order menu information acquisition unit to the user terminal, and
An order instruction receiving step in which the order instruction receiving unit receives the order instruction from the user terminal, and
An order information acquisition step in which the order information acquisition unit acquires order information by using the order instruction received by the order instruction reception unit.
An order information transmission step in which the order information transmission unit transmits the order information acquired by the order information acquisition unit to the kitchen terminal, and
A situation identifier receiving step in which the situation identifier receiving unit receives the situation identifier from the kitchen terminal, and
A message acquisition step in which the message acquisition unit acquires message information corresponding to the status identifier received by the status identifier receiving unit from the message information storage unit, and acquires a message to be transmitted to the user terminal using the message information. When,
An information processing method including a message transmission step in which the message transmission unit transmits a message acquired by the message acquisition unit to the user terminal. It is an information processing method realized by the order information kitchen receiving unit, the order-related information kitchen configuration unit, the order-related information kitchen output unit, the status information kitchen reception unit, and the status identifier kitchen transmission unit.
An order information kitchen receiving step in which the order information kitchen receiving unit receives the order information from the server device, and
The order-related information kitchen configuration step and the order-related information kitchen configuration step that configures the order-related information to be output by the order-related information kitchen configuration unit using the order information received by the order information kitchen receiver.
An order-related information kitchen output step in which the order-related information kitchen output unit outputs order-related information configured by the order-related information kitchen component unit, and an order-related information kitchen output step.
The status information kitchen reception step in which the status information kitchen reception department receives status information from the clerk, which is information on the status of cooking preparation, in response to the order-related information.
An information processing method including a status identifier kitchen transmission step in which the status identifier kitchen transmission unit acquires a status identifier corresponding to the status information received by the status information kitchen reception unit and transmits the status identifier to the server device. A computer that can access the user storage unit that stores a communication application that has a common communication screen that allows you to select one of the two or more communication destinations.
When the communication application is activated, the selection instruction user reception unit that receives the communication destination selection instruction, which is the communication destination selection instruction from the user,
An order menu acquisition instruction user transmission unit that transmits an order menu acquisition instruction, which is an instruction for acquiring order menu information for ordering food, to a server device based on the reception of the communication destination selection instruction.
An order menu information user receiving unit that receives order menu information corresponding to the communication destination instructed to select in response to the transmission of the order menu acquisition instruction.
An order screen user output unit that outputs an order communication screen configured by using the order menu information received by the order menu information user reception unit, and an order screen user output unit.
An order instruction user reception unit that receives an order instruction for a dish from a user with respect to an order communication screen output by the order screen user output unit.
An order instruction user transmission unit that transmits an order instruction to the server device based on the reception of the order instruction in the order instruction user reception unit.
A message user receiving unit that receives a message based on the input of a clerk to the kitchen terminal from the server device, and
A program for functioning as a message user output unit that outputs a message received by the message user reception unit to the common communication screen. A computer that can access the message information storage unit that stores two or more message information associated with the status identifier that identifies the status of cooking preparation, and the order menu information storage unit that stores order menu information.
An order menu acquisition instruction receiving unit that receives the order menu acquisition instruction from the user terminal,
In response to the reception of the order menu acquisition instruction, the order menu information acquisition unit that acquires the order menu information of the order menu information storage unit, and the order menu information acquisition unit.
An order menu information transmission unit that transmits the order menu information acquired by the order menu information acquisition unit to the user terminal, and an order menu information transmission unit.
An order instruction receiving unit that receives the order instruction from the user terminal, and
An order information acquisition unit that acquires order information using the order instruction received by the order instruction receiving unit, and an order information acquisition unit.
An order information transmission unit that transmits the order information acquired by the order information acquisition unit to the kitchen terminal, and
A status identifier receiving unit that receives a status identifier from the kitchen terminal,
A message acquisition unit that acquires message information corresponding to the status identifier received by the status identifier receiving unit from the message information storage unit and acquires a message to be transmitted to the user terminal using the message information.
A program for functioning as a message transmission unit that transmits a message acquired by the message acquisition unit to the user terminal. Computer,
The order information kitchen receiver that receives the order information from the server device,
Using the order information received by the order information kitchen receiving unit, the order-related information kitchen component unit that constitutes the order-related information to be output, and
The order-related information kitchen output unit that outputs the order-related information configured by the order-related information kitchen component, and the order-related information kitchen output unit.
In response to the order-related information, the status information kitchen reception department, which receives status information from the clerk, which is information on the status of cooking preparation,
A program for acquiring a status identifier corresponding to the status information received by the status information kitchen reception unit and functioning as a status identifier kitchen transmission unit for transmitting the status identifier to the server device.

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