JP2003115082A - Order entry system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an efficient order entry system in which overlapping of similar functions in respective stores is evaded by centralizing the information processing in a head office or an ASP center outside the stores regarding inputted order information. SOLUTION: The order information inputted from an order entry terminal 1 inside the store is transmitted through a network 3 to a computer 4 for order management by using communication equipment 2. The computer 4 for the order management receives the order information and transmits information managed on the basis of the order information to the store. In such a manner, by centralizedly processing the order information on the outside of the store, installation of equipment having the same function inside the stores is omitted and the efficient system is provided.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a system for centrally managing and processing orders by using a network such as the Internet to centralize information when providing food and drink based on customer orders such as restaurants. .

[0002]

2. Description of the Related Art Conventionally, for example, a system as shown in FIG. 6 has been adopted as an order entry system for receiving customer orders at restaurants.

The present system includes a handy terminal 71 for a store clerk to hear an order from a customer and input the order details, a wireless receiver 72 for wirelessly receiving the order details transmitted from the handy terminal 71, and a kitchen for transmitting the order details to the kitchen. It is composed of a printer 74 and a controller 73 for controlling these devices.

The handy terminal 71 is composed of a liquid crystal display unit and an input operation unit. According to a customer's order, a clerk selects a food item ordered from a menu displayed on the liquid crystal display unit and inputs it from the input operation unit. To do. When the ordered food and drink is input to the handy terminal 71, the content of the order is transmitted to the wireless receiver 72 by a wireless signal. The controller 73 classifies the ordered content for each corner of the kitchen such as food and drink, and sends it to the kitchen printer 74 provided in each corner. At each corner of the kitchen, food and drink are prepared based on the order placed on the kitchen printer 74. The cooked food is brought from the kitchen to the customer's table by the clerk.

[0005]

As described above, the conventional order entry system is a system that is completed in the store, and the customer orders such as inventory management of foodstuffs, congestion status by time zone, worker information, etc. If many functions that are useful for processing are to be included, there is a problem that the system becomes a large scale, which causes a cost increase and pressures the space of the store. Further, in the case where a plurality of stores are managed by the headquarters, as in a franchise chain, there is a problem that if an independent order entry system is constructed for each store, the functions will be duplicated and it will not be efficient. In addition, there was a problem that the menu had to be changed for each store, and comparison between stores could not be performed efficiently.

Even in the conventional order entry system, since the order reception is performed by the clerk, the problem that the customer does not come to hear the order when the customer is crowded cannot be solved. There were times when customers were frustrated because they didn't know how long it would take to get the food they wanted.

Therefore, the present invention has been made in view of such a problem, and concentrates the information processing of the input order information at the head office outside the store or the ASP center so that similar functions can be obtained for each store. The purpose is to avoid duplication and to provide a lean order entry system.

[0008]

An order entry system according to the present invention is used in a store, displays an item list, and can input an item to be ordered, and an order entry terminal that receives an input from this order entry terminal. Communication device that receives the order information that has been received, sends the received order information through the network, and receives the order information that is input through the network, and manages the information that is managed based on this order information through the network. It has the computer for order management which transmits to the said store.

As described above, according to the order entry system of the present invention, the processing for the information from the order entry terminal in the store is intensively processed outside the store, so that a device having the same function is installed in the store. It is possible to build a system that is unnecessary and lean.

[0010]

BEST MODE FOR CARRYING OUT THE INVENTION An embodiment of an order entry system according to the present invention will be described in detail below with reference to FIGS.

FIG. 1 shows the overall configuration of an embodiment of the present invention.

As shown in FIG. 1, the order entry system of the present invention is an order entry terminal 1 for inputting order details in a store and a store side terminal for displaying ordered items installed in a kitchen. 5 wirelessly exchanges information with the order entry terminal 1 and the shop side terminal 5, and also through the network 3 to the headquarters or ASP.
An order management computer 4 installed in the center and a communication device 2 for transmitting and receiving information are installed.

In this embodiment, as the order entry terminal 1, a PDA (Personal Digital Assis
tance). A PDA is a personal portable information terminal that is equipped with some of the functions of a personal computer and is equipped with a liquid crystal display device and a communication device with the outside.
Due to its versatility, by adopting the PDA, it is possible to construct an inexpensive and flexible system as compared with the case where a dedicated order entry terminal is adopted.

An order management computer 4 is installed in the head office or ASP center, and the order management computer 4 includes four databases: a menu database 111, an order database 112, a recipe database 113, and a store inventory database 114. Be done. The order management computer 4 is connected to the network 3 and can send and receive information about the display device 6 installed at the head office and each store.

A display device 6 for displaying the order status at each store is installed at the head office. When the order management computer 4 is installed in the head office center, it is possible to send and receive signals to and from the order management computer 4 in the head office via the LAN or the like instead of the network 3.

The ASP (application service provider) means a business operator who rents application software for business to customers through the Internet. In the present invention, by utilizing the function of the ASP order management computer 4 without installing the order management computer 4 in the headquarters,
It is possible to reduce the purchase cost of the order management computer 4, the cost and labor for installing, managing, and upgrading the application software.

Further, in this embodiment, one order management computer 4 is connected to a plurality of stores via the network 3. An order entry terminal 1, a communication device 2, and a shop-side terminal 5 are installed in each shop.

Next, the function of each device in the present embodiment will be described with reference to FIG.

FIG. 2 is a diagram for explaining the function in this embodiment.

First, at each store, a salesclerk who is in charge of the floor takes the order entry terminal 1 to the customer to listen to the order. The order entry terminal 1 is configured to display menu information 12 that can be provided to customers at the store, and selects and inputs the ordered food and drink from the menu information 12 displayed according to the customer's order. . In addition, when a certain food or drink cannot be provided to the order entry terminal 1 due to a shortage of stock, the order stop information 13
Since 7 can also be displayed, it is possible to inform the customer that the order is stopped on the spot for such food and drink orders. This makes it possible to improve customer satisfaction. Further, the order entry terminal 1 can input information for identifying the customer such as customer seat information, and the floor clerk inputs the seat information at the same time as the ordered food and drink. . In this way, it is possible to identify which seat the customer who ordered has ordered what.

Next, order information such as food and drink information input to the order entry terminal 1 by the floor clerk is wirelessly transmitted to the communication device 2, and the order is sent from the communication device 2 via the network 3 such as the Internet. It is transmitted to the management computer 4.

The order management computer 4 stores the received information in the order DB 112 as reception hours, store names, seat information of customers who have ordered, and ordered food and drink. Then, the foodstuffs necessary for the ordered food and drink are allocated from the foodstuffs stored in the store-specific inventory DB 114, and the contents of the store-specific inventory DB 114 are updated. Next, the ordered food and drinks are sorted and the ordered food and drinks are transmitted to the store as order information 123 via the network 3 such as the Internet together with the reception time and the customer seat information. If the kitchen is different for food and drink depending on the store, order information for food and drink is sorted according to the actual conditions of the store.
Send 3.

The order information 123 transmitted from the order management computer 4 to each store is displayed on the store side terminal 5 placed in the kitchen of each store. In the kitchen, the order confirmation 131 is performed, and when the cooking progress input 132, that is, the cooking work of the ordered dish is started, the cooking work start is input, and when the cooking is completed, the work completion is input. When the food ordered in the kitchen is completed, a message indicating that the cooking is completed is displayed on the order entry terminal 1 of the floor clerk. The floor clerk carries the dish to the customer's seat. The store-side terminal 5 placed in the kitchen can display the cooking method transmitted from the recipe DB 113 of the order management computer 4 via the network 3 such as the Internet. Further, when it becomes impossible to cook a specific dish from each kitchen based on the stock status of the ingredients in its own store, order stop registration 133 can be performed from the store side terminal 5. The order stop registration 133 input from the store terminal 5 is stored in the store inventory DB 114 of the order management computer 4. Then, the order stop information is added to the corresponding menu information in the menu DB 111.

The order management computer 4 located at the head office or the ASP center processes the order information in a plurality of stores as described above and stores the stock D for each store.
It has an inventory control function of foodstuffs through B114. That is, the current inventory is stored from the information on the ingredients delivered to each store and the type and quantity of the ingredients allocated according to the ordered food and drink, and it is determined whether or not the ingredients need to be replenished. The stock status is displayed in real time on the display device 6 installed in the head office, and the stock replenishment action instruction 135 is given through the display device 6. Also, based on the stock status, it is determined whether or not it is possible to accept orders for all menus, and the order stop registration 13 is performed from the menu where the ingredients are insufficient and the store side terminal 5.
For the menu for which No. 3 has been performed, the order stop information 126 is sent to the menu DB 111 and is delivered to the order entry terminal 1 along with the menu information 12 via the network 3 such as the Internet.

Further, in the menu DB 111 included in the order management computer 4, menu information 12 to be displayed on the order entry terminal 1, information on the order entry terminal 1 of the store corresponding to the menu, and change of the menu information. Have a function. The changed menu information 12 corresponds to the order entry terminal 1 of each store via the network 3 such as the Internet.
Can be delivered to all at once. Further menu DB1
Reference numeral 11 stores standard lead time information that standardly defines the time from the start of cooking in the kitchen to the serving, and the actual lead time. Based on this information, the order management computer 4 manages and totals the time from receiving an order to the serving according to the time zone, etc.
Manages lead times such as by store and average of multiple stores. Further, the lead time information of each store can be compared and displayed on the display device 6 installed in the headquarters.

Further, the order management computer 4 stores the worker information of each store, and provides materials for managing each worker so as to keep the lead time below a certain value. It also has a function for displaying the order status of each store for each time zone on the display device 6 of the headquarters.

The display device 6 placed at the headquarters is the display device 6
By calling from, the entire order status can be displayed in real time. In addition, it is possible to compare and display order information for each store and display the stock status of foodstuffs in each store.

As described above, according to the present embodiment, since the processing of the information from the order entry terminal in the store is centrally processed at the head office or the ASP center,
It is possible to construct an efficient system without having to install equipment having the same function in each store. In addition, the menu can be changed all at once by all the order entry terminals 1 of all the stores, which enhances the convenience. Furthermore, since the information input to the order entry terminal 1 is transmitted to the order management computer 4 as it is, it is possible to grasp the sales information of the store and the customer attendance in real time, and to quickly respond to an emergency. In addition, it is possible to accurately instruct each store to make a management decision according to the situation. Further, since the data of all the stores can be grasped in real time at the headquarters, it is possible to immediately feed back to the management and take appropriate management measures.

In the above embodiment, the floor clerk listens to the order from the customer and inputs it to the order entry terminal 1, but instead of the floor clerk entering the order, the customer himself / herself places the order. Another embodiment of inputting to the entry terminal 1 will be described.

In this embodiment, one order entry terminal 1 is placed on each table of each store.
The customer operates the order entry terminal 1 placed on the table by himself to order the requested food and drink. The operation procedure of the order entry terminal 1 will be described with reference to FIGS.

First, "order" is selected from the initial menu of the order entry terminal 1 shown in FIG. Next, the order screen shown in FIG. 4 is displayed on the liquid crystal part of the order entry terminal 1, so that the food or drink to be ordered is selected and input. When a customer inputs food and drink from the order entry terminal 1, the information is sent to the communication device 2 wirelessly together with the information for identifying the customer such as seat information previously input to each order entry terminal 1. It is transmitted to the order management computer 4 via the network 3 such as the Internet.

Since the order entry terminal 1 has an internet technology such as a browser and Java and can display and input information by the application of the order management computer 4, it can be used for other than food and drink order input. It can also be used for purposes. That is, by selecting the initial menu shown in FIG. 3, it is possible to see the progress of cooking, enjoy games and fortune telling, and input the impression of the service status of the store or the answer to the questionnaire as the customer's voice.

For example, when "Cooking progress" displayed on the liquid crystal screen in the initial menu is clicked, the cooking progress confirmation screen shown in FIG. 5 is displayed and it is possible to see how long it will take to complete the dish that the customer has ordered. Can be done. Since the cooking progress status can be confirmed by the user, even if the cooking waiting time is the same, the stress on the customer is reduced as compared with the case where the cooking progress status is completely unknown. Further, since the user can enjoy the game and input the answers to the questionnaire during the cooking waiting time, the customer does not have to spend time, and the customer's satisfaction can be improved.

The order management computer 4 has exactly the same function as when a floor clerk listens to an order from a customer and inputs the order to the order entry terminal 1. That is, the order contents from the customer transmitted to the order management computer 4 are transmitted to each store as the order information 123 after being stored in the order DB 112 and the like. The order information 123 transmitted to each store is displayed on the store-side terminal 5 placed in the kitchen, the cooking progress input 132 is made in the kitchen, and when the food ordered in the kitchen is completed, the salesperson of the floor clerk The food is delivered to the customer's seat and the series of processing is completed.

In particular, in the present embodiment, the order management computer 4 specifies the corresponding order entry terminal 1 based on the information sent from the order entry terminal 1 and informs the user of the corresponding order entry terminal 1. It has a function that can provide only. That is, the table number in which the order entry terminal 1 is placed is set in advance in the order entry terminal 1. By setting the table number in advance, when the customer inputs an order to the order entry terminal 1, the table number is automatically transmitted at the same time as the order contents. The terminal 1 can be specified. Further, the order management computer 4 can also send the information of the corresponding table number at the same time to specify the order entry terminal 1 and send only the information for a specific customer.

For example, when a customer sitting in the seat of table number 01 makes a request via the order entry terminal 1 to confirm the progress of cooking after ordering, the table is displayed at the same time as a signal requesting "progress of cooking". Since the signal with the number 01 is transmitted to the order management computer 4, the order management computer 4 refers to the order DB 112 to extract the order contents from the customer with the table number 01 and the progress status thereof, and outputs them to the table number 01. A certain order entry terminal 1 is identified and cooking progress data is transmitted.

In the order management computer 4, the cooking progress can be seen at the order entry terminal 1, the game and fortune telling can be enjoyed, and the customer's voice can be used to input impressions about the service status of the store and answers to the questionnaire. It is equipped with the necessary application software to be able to do. These application software is the order entry terminal 1
Works on any browser.

As described above, in the present embodiment, the customer inputs the order by operating the order entry terminal 1 at his / her preferred timing, so that the customer is irritated because he / she does not come to listen to the order at a time when it is crowded. The problem can be solved. Also, from the point of view of the store, it is not necessary to listen to the customer's orders one by one, which leads to the labor saving of the floor clerk. Furthermore, since it is possible to see how long it takes for the desired dish to come after receiving an order at the order entry terminal 1, it is possible to reduce the annoyance of the customer during the cooking waiting time and increase the customer satisfaction. .

In the present embodiment, the customer selects the requested dish from the menu displayed on the liquid crystal of the order entry terminal 1, but the bar code reading function is added to the order entry terminal 1, It is also possible to select a dish by reading a bar code printed on a paper-made menu table used in. Further, the menu table itself has an input function such as a touch panel, and a function of providing data from the menu table to the order entry terminal 1 by wire or wirelessly, and touching the dish described in the menu table causes the order entry terminal 1 to touch. You may input an order.

By doing so, even a customer who is unfamiliar with the operation of the PDA used as the order entry terminal 1 can enter the order by himself / herself without feeling uncomfortable.

[0041]

As described above, according to the order entry system of the present invention, the processing for the information from the order entry terminal in the store is centrally performed by the order management computer installed outside the store. It is possible to construct a system that does not need to be installed without having to install equipment having the same function. Further, since the head office can grasp the data of all the stores in real time, the head office can immediately feed back to the management and take appropriate measures.

[Brief description of drawings]

FIG. 1 is a configuration diagram showing an embodiment of an order entry system according to the present invention.

FIG. 2 is a block diagram showing functions of the present invention.

FIG. 3 is an initial menu screen displayed on the order entry terminal in the system shown in FIG.

FIG. 4 is an order screen displayed on an order entry terminal in the system shown in FIG.

5 is a cooking progress screen displayed on the order entry terminal in the system shown in FIG.

FIG. 6 is a configuration diagram of a conventional order entry system.

[Explanation of symbols] 1 order entry terminal 2 communication devices 3 network 4 Order management computer 5 terminals 6 Display device 71 Handy Terminal 72 wireless receiver 73 Controller 74 kitchen printer 111 Menu DB 112 Order DB 113 Recipe DB 114 Store Inventory DB

Claims (27)

[Claims] 1. An order entry terminal which is used in a store, can display a list of products, and can input products to be ordered, and order information received from the order entry terminal, and the received order information can be networked. A communication device for transmitting via the network, and an order management computer for receiving the order information input via a network and transmitting information managed based on the order information to the store via the network. An order entry system characterized by that. 2. The order entry terminal according to claim 1, wherein the order entry terminal is a mobile terminal capable of displaying and inputting information by an application program of the order management computer via a network. system. 3. The store has a store-side terminal for displaying order information transmitted from the order management computer via the network and for inputting work start and work completion of the order. The order entry system described in 1. 4. The order management computer has menu information to be displayed on the order entry terminal, has information about the order entry terminal that should display the menu, and has a function of changing the menu information. The order entry system according to claim 1, further comprising a function of providing the changed menu information to the order entry terminal via a network. 5. The order entry system according to claim 1, wherein the order management computer has a function of including standard lead time information in the menu information and managing a scheduled time until serving. 6. The order entry system according to claim 1, wherein the order entry terminal has a function of displaying a progress status of an already entered order or a scheduled time until serving. 7. The order entry system according to claim 1, wherein the order entry terminal has a barcode reading function. 8. The menu table used in the store itself has a function of inputting a product to be ordered, and has a function of providing data from the menu table to the order entry terminal. Order entry system. 9. The order entry terminal according to claim 2, wherein the order entry terminal has a function of inputting information for identifying a customer and displaying only order information of the customer. system. 10. The order management computer comprises:
The order entry system according to claim 9, wherein the order entry terminal has a function of specifying the terminal based on the information sent from the order entry terminal and providing only information to a user of the terminal. 11. The order management computer comprises:
4. The order stop information is displayed on the order entry terminal via the network when the stock of food in the store is managed, the acceptance of the order is determined, and when the order cannot be accepted. Order entry system. 12. The order management computer comprises:
12. The order entry system according to claim 11, wherein the menu information includes necessary foodstuff information, and when the order information from the order entry terminal is accepted via the network, the foodstuff inventory has a provisioning function. . 13. The order management computer comprises:
The order entry system according to claim 3, wherein the order status of a plurality of stores is managed. 14. The order entry system according to claim 13, further comprising a display device that displays the order status of a plurality of stores provided from the order management computer via a network in real time. 15. The order entry system according to claim 14, wherein the order management computer and the display device have a function of comparing and displaying order information for each store. 16. The order management computer and the display device have a function of displaying an order status for each time zone of each store.
The order entry system described in. 17. The order entry system according to claim 11, wherein the order management computer and the display device have a function of displaying the foodstuff inventory status of each store. 18. The order management computer comprises:
The lead time from receiving an order to the serving according to the time zone is stored and totaled, and the function is provided to calculate the lead time by store, the lead time by time zone, and the average lead time of multiple stores. The order entry system described in 3. 19. The order entry system according to claim 18, wherein the order management computer and the display device have a function of comparing and displaying lead time information of each store. 20. The order management computer,
19. The worker has information on each store and has a function of managing lead time information for each worker.
The order entry system described in. 21. An order entry terminal applied to the order entry system according to claim 1,
The order entry terminal, which is a mobile terminal capable of displaying and inputting information by an application program of the order management computer via a network. 22. An order entry terminal applied to the order entry system according to claim 2,
The order entry terminal, which is capable of inputting information for identifying a customer and has a function of displaying only order information of the customer. 23. An order management computer applied to the order entry system according to claim 1, further comprising: menu information to be displayed on the order entry terminal, and the order entry terminal which should display the menu. The order management computer having information, a function of changing the menu information, and a function of providing the changed menu information to an order entry terminal via a network. 24. The order management computer applied to the order entry system according to claim 1, wherein the menu information includes standard lead time information, and has a function of managing a scheduled time until serving. The order management computer characterized by the above. 25. An order management computer applied to the order entry system according to claim 9, wherein the terminal is specified by the information sent from the order entry terminal, and only the information for the user of the terminal is specified. The order management computer having a function that can be provided. 26. An order management computer applied to the order entry system according to claim 3, which manages a foodstuff inventory of a store, judges whether or not an order can be accepted, and when the order cannot be accepted. The order management computer for displaying order stop information on the order entry terminal via the network. 27. A store-side terminal applied to the order entry system according to claim 1, wherein the store-side terminal installed in the store displays the order information transmitted from the order management computer via the network, The store-side terminal, which can input work start and work completion of an order.