WO2013073600A1 - 注文システム - Google Patents

注文システム Download PDF

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Publication number
WO2013073600A1
WO2013073600A1 PCT/JP2012/079606 JP2012079606W WO2013073600A1 WO 2013073600 A1 WO2013073600 A1 WO 2013073600A1 JP 2012079606 W JP2012079606 W JP 2012079606W WO 2013073600 A1 WO2013073600 A1 WO 2013073600A1
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WO
WIPO (PCT)
Prior art keywords
customer
information
dish
order
storage unit
Prior art date
Application number
PCT/JP2012/079606
Other languages
English (en)
French (fr)
Japanese (ja)
Inventor
久雄 滝
真治 岩田
Original Assignee
株式会社ぐるなび
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 株式会社ぐるなび filed Critical 株式会社ぐるなび
Priority to CN201280056655.XA priority Critical patent/CN103946905A/zh
Publication of WO2013073600A1 publication Critical patent/WO2013073600A1/ja

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/12—Hotels or restaurants
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/30—Payment architectures, schemes or protocols characterised by the use of specific devices or networks
    • G06Q20/32—Payment architectures, schemes or protocols characterised by the use of specific devices or networks using wireless devices
    • G06Q20/322—Aspects of commerce using mobile devices [M-devices]
    • G06Q20/3223—Realising banking transactions through M-devices
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
    • G07F17/40—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for devices for accepting orders, advertisements, or the like
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07G—REGISTERING THE RECEIPT OF CASH, VALUABLES, OR TOKENS
    • G07G1/00—Cash registers

Definitions

  • the present invention relates to a so-called self-ordering order system in which a customer places an order by operating a terminal at a restaurant or the like, and the customer goes to get food.
  • an order system is becoming common in which an employee can carry a communication-type ordering terminal dedicated to the employee and accept the order, thereby preventing mistakes in ordering and simultaneously performing ordering operations and cooking instructions.
  • Patent Literature 1 and Patent Literature 2 there is a demerit in that it is possible for the customer to save the trouble of calling an employee by placing a dedicated terminal on the table and making an order by the customer.
  • the communication order terminal and the desktop order terminal used in Patent Document 1 and Patent Document 2 are generally dedicated terminals and are dedicated computer systems linked to the POS system. The cost must be high.
  • the inventor of the present application invented an ordering system that allows customers to go to the restaurant itself.
  • the 1st invention is the order system in a restaurant,
  • the customer identification information and the location identification information are obtained by bringing the mobile terminal used by the customer into contact with or in proximity to the order information storage unit that stores the information and the reading device installed on the table used by the customer.
  • Store visit information including the store visit information acquired from the portable terminal or the reader and stored in the order information storage unit, the dish information storage unit storing information related to the dish provided at the restaurant, and the dish information Displaying information related to the dish stored in the storage unit on the mobile terminal used by the customer, information related to the dish ordered by the customer and the customer identification information
  • An order processing unit that stores information on the ordered food in the order information storage unit in association with the customer identification information in the order information storage unit, and a dish ordered by the customer.
  • the order system includes a serving processing unit that, based on the order information storage unit, sends a notification of completion of the ordered food to a mobile terminal used by the customer.
  • the configuration according to the present invention makes it possible to order a dish using a mobile terminal used by a customer, and notify the customer's mobile terminal when the dish is completed. By confirming this notification by the customer, the customer can go to the designated place to take the food and serve himself. As a result, the restaurant can reduce the work related to serving.
  • the second invention is an ordering system in a restaurant, wherein the ordering system corresponds to customer identification information, location identification information for identifying a place where the customer is seated, and information related to a dish ordered by the customer.
  • the customer identification information is obtained by bringing the mobile terminal used by the customer into contact with or in proximity to the order information storage unit stored therein and the reader provided in the table terminal installed on the table used by the customer sitting.
  • Store information including the location information and location information is acquired from the portable terminal or the reading device and stored in the order information storage unit, and a dish information storage for storing information about the food provided at the restaurant
  • information related to cooking stored in the cooking information storage unit is displayed on the portable terminal and / or the table terminal used by the customer.
  • Order processing for accepting information on dishes to be ordered and customer identification information and / or location identification information from the mobile terminal and / or the table terminal, and storing information on the ordered dishes in the order information storage unit
  • a serving processing unit that sends a notification of completion of the ordered food to the portable terminal and / or the table terminal when receiving information on completion of the food ordered by the customer.
  • the order information storage unit can be configured as an order system in which a plurality of the location identification information is stored in association with the customer identification information.
  • orders can be managed collectively. Therefore, by configuring as in the present invention, orders can be managed collectively even when the table is divided into a plurality of tables.
  • the order system can also be configured as in the present invention. That is, an order system in a restaurant, wherein the order system stores place identification information for identifying a place where a customer is seated and information relating to a dish ordered by the customer at least in association with each other.
  • An order processing unit that receives information on the dish and the location identification information from the table terminal and stores the information in association with the location identification information in the order information storage unit, and information on completion of the dish ordered by the customer
  • the table terminal is configured as an order system including a serving processing unit that sends a notification that the dish has been completed. It can be.
  • Structuring according to the present invention makes it possible to order a dish using a table terminal installed on the table, and notify the table terminal when the dish is completed. By confirming this notification by the customer, the customer can go to the designated place to take the food and serve himself. As a result, the restaurant can reduce the work related to serving.
  • an ordering system in a restaurant wherein the ordering system associates information for identifying a customer and / or location identification information for identifying a place where the customer is seated with information on a dish ordered by the customer.
  • An order information storage unit that stores information
  • a dish information storage unit that stores information about dishes provided at the restaurant
  • a mobile terminal that the customer uses information about dishes stored in the dish information storage unit, or the customer
  • By displaying on the table terminal installed at the place where the customer is seated the information regarding the dish that the customer places an order is received from the portable terminal or the table terminal, and is associated with the customer identification information or the location identification information.
  • a serving processor for sending a notification cuisine with the order to strip the terminal or the table terminal is completed, it can be configured as ordering system including.
  • the notification sent by the serving processing unit can be configured as an order system in which dish identification information for identifying the completed dish is included.
  • the dish identification information for identifying the dish is included in the notification as in the present invention, while the dish is handed / placed according to the dish identification information, so that the customer can appropriately recognize his / her dish. . As a result, there is no mistake in cooking.
  • the order system further receives a request for a settlement process and the customer identification information or the location identification information, so that the total amount of dishes ordered by the customer stored in the order information storage unit It can be configured like an ordering system including a settlement processing unit for calculating.
  • the order system further receives the customer identification information read from the portable terminal at the cash register terminal and the payment processing request from the cash register terminal or the portable terminal, and the received customer identification information.
  • the ordering system may be configured to include a settlement processing unit that calculates the total amount of the dishes ordered by the customer.
  • a mobile terminal used by a customer can be used as a slip.
  • a slip By configuring as in the present invention, a mobile terminal used by a customer can be used as a slip. As a result, it is possible to save slips and to perform processing relating to settlement automatically and quickly.
  • FIG. 3 is a flowchart schematically illustrating an example of a processing process of the order system according to the first embodiment. It is a figure which shows an example of a dish information storage part typically. It is a figure which shows an example of an order information storage part typically. It is a figure which shows typically an example of the order information storage part of an initial state. It is a figure which shows typically an example of the portable terminal on which cooking information was displayed. It is a figure which shows an example of the screen which confirms an order typically. It is a figure which shows typically an example of the screen displayed on a kitchen terminal.
  • FIG. 10 is a flowchart schematically illustrating an example of a processing process of the order system according to the second embodiment. It is an example of the other conceptual diagram which shows the structure of the whole order system of this invention.
  • 12 is a flowchart schematically illustrating an example of a processing process of the order system according to the third embodiment. It is a figure which shows typically an example of the order information storage part at the time of also ordering from a table terminal.
  • 14 is a flowchart schematically illustrating an example of a processing process of the order system according to the fourth embodiment. It is a figure which shows typically an example of the order information storage part at the time of ordering also from several table terminal. It is an example of the other conceptual diagram which shows the structure of the whole order system of this invention.
  • 10 is a flowchart schematically illustrating an example of a processing process of an ordering system according to a sixth embodiment. It is a figure which shows typically an example of the order information storage part in the case of not using a portable terminal. It is a figure which shows typically an example of the order information storage part after completion of cooking when not using a portable terminal.
  • 14 is a flowchart schematically illustrating an example of a processing process of an ordering system according to a seventh embodiment.
  • FIG. 1 An example of the entire configuration of the order system 1 of the present invention is schematically shown in FIG.
  • a management server 2 used by a store such as a restaurant or a management company
  • a reading device 3 installed in each restaurant
  • a kitchen terminal 6 installed in a kitchen for cooking
  • Is used the cash register terminal 5
  • the portable terminal 4 used by the customer
  • the table terminal 7 installed on the table where the customer is seated and placing an order, Is used.
  • the customer uses as the second embodiment.
  • the portable terminal 4 and the table terminal 7 are used as the third embodiment.
  • the fifth embodiment is the case where an order is made using the table terminal 7, and the payment is performed when the ordered food is received.
  • the management server 2 includes an arithmetic device 70 such as a CPU that executes arithmetic processing of a program, a storage device 71 such as a RAM and a hard disk for storing information, a display device 72 such as a display (screen), a keyboard and a pointing device ( An input device 73 such as a mouse or a numeric keypad, and a communication device 74 that transmits and receives processing results of the arithmetic device 70 and information stored in the storage device 71 via a network such as the Internet or a LAN.
  • Each function (each unit) realized on the computer is executed when a unit (program, module, etc.) for executing the process is read into the arithmetic unit 70.
  • FIG. 2 schematically shows an example of the hardware configuration of the management server 2.
  • the processing in the management server 2 may be distributed in function in a plurality of servers (including computer terminals).
  • the management server 2 may be managed and operated so that a restaurant information providing company or the like can use the plurality of restaurants. Moreover, you may manage and operate for every restaurant.
  • the means in the present invention are only logically distinguished from each other in function, and may be physically or virtually the same area.
  • a first embodiment of the order system 1 of the present invention will be described.
  • the present embodiment is a case where an order is made using the mobile terminal 4 used by a customer, and payment is made when receiving the ordered food.
  • a management server 2 In the order system 1 of the present invention, a management server 2, a reader 3, a portable terminal 4, a cash register terminal 5, and a kitchen terminal 6 are used.
  • the portable terminal 4 is a portable communication terminal used by a customer, and is a terminal brought into contact with or close to the reading device 3 and the like.
  • the mobile terminal 4 is a terminal having a communication function such as a mobile phone (including a smartphone), a PHS, a PDA, and a tablet computer.
  • the storage device 71 of the mobile terminal 4 preferably stores identification information (customer identification information) for identifying the customer.
  • the mobile terminal 4 may store predetermined application software. Using this application software, it is possible to execute processing for displaying a menu and ordering in the ordering system 1 of the present invention. When application software is not used, the same processing as described above can be realized using a so-called web browser.
  • the reading device 3 is a terminal installed in each restaurant, and by contacting or approaching the mobile terminal 4, the customer identification information stored in the mobile terminal 4 and which reading device 3 in the restaurant. Is notified to the management server 2 as at least store visit information, which indicates whether or not the user is seated on a table or chair on which is installed.
  • the reader 3 is preferably installed in units of tables, but is not limited thereto, and may be in units of chairs (particularly in the case of counter seats).
  • the reading device 3 stores the above-described reading device identification information.
  • identification information location identification information
  • reader identification information is used below.
  • identification information for identifying a table or chair may be used instead of the reader identification information. These are collectively referred to as location identification information.
  • a correspondence relationship between the reader identification information and the identification information for identifying the table or chair may be stored. In this case, when the reader identification information is received, information for identifying the table or chair can be specified based on the correspondence relationship.
  • the reading device 3 reads the customer identification information stored in the mobile terminal 4 and transmits the read customer identification information, reading device identification information, and store visit date / time information to the management server 2.
  • the reading device 3 capable of communication over a network is a device capable of communicating over a network (for example, a POS cash register or a computer terminal) connected to the reading device 3 in addition to a communication function built into the reading device 3 itself. Etc.).
  • the portable terminal 4 may not have a communication function for communicating with the reading device 3.
  • a predetermined sound (a unique sound for each reading device 3) is reproduced from the reading device 3.
  • predetermined application software application software for performing processing to be described later
  • the reader 3 is identified by recognizing the sound with the application software.
  • the corresponding reader identification information is specified.
  • the reader identification information, customer identification information, and store visit date / time information recognized by the application software of the portable terminal 4 are sent to the management server 2.
  • information (visit information) indicating that the reader 3 or the mobile terminal 4 has visited the management server 2 is sent.
  • the management server 2 includes a store visit information acquisition unit 20, a dish information storage unit 21, an order processing unit 22, a serving processing unit 23, a settlement processing unit 24, and an order information storage unit 25.
  • the store visit information acquiring unit 20 acquires customer identification information, reader identification information, store visit date / time information and the like from the reader 3 or the mobile terminal 4 and stores them in the order information storage unit 25.
  • the dish information storage unit 21 stores information on dishes that can be ordered for each restaurant.
  • FIG. 4 schematically shows an example of the dish information storage unit 21.
  • the dish information dish identification information (cooking ID), dish name, unit price, image information (or information in a storage area in which image information is stored), etc. that can identify the dish may be stored. It is not limited to this.
  • the dish information stored here is sent to the customer's mobile terminal 4 and can be selected by the customer.
  • the order processing unit 22 extracts the cooking information stored in the cooking information storage unit 21 and displays it on the mobile terminal 4 of the customer. In this case, by specifying the reading device identification information by referring to the order information storage unit 25 based on the customer identification information, the restaurant where the customer has entered is specified, and the food information of the restaurant Should be extracted.
  • the order processing unit 22 receives from the customer's mobile terminal 4 the selected dish (the dish to be ordered), the number of pieces of information (order information), and the serving information indicating whether the customer himself / herself is serving, and the order information.
  • the data is stored in the storage unit 25. At this time, it is preferable to receive it together with the customer identification information of the customer.
  • the received order information, information indicating where the order is from, and information indicating whether the customer himself / herself is serving are sent to the kitchen terminal 6 for display.
  • Information indicating the order from which the order is placed is a table number or chair number corresponding to the reader identification information (in the following description, simply referred to as a table number.
  • the table or chair may not be a number if it can be uniquely identified) Etc. may be displayed. Since the reader identification information is fixedly installed, if the reader identification information can be specified, it is possible to specify which table or chair is the order from the customer. It is preferable to store the correspondence between the reader identification information and the table or chair seat. Further, since the reading device identification information is stored in the order information storage unit 25 in association with the customer identification information, it may be referred to.
  • the serving processing unit 23 Upon receiving notification from the kitchen terminal 6 to be described later that cooking of the dish ordered by the customer is completed, the serving processing unit 23 assigns an identification number (cooking number) to the mobile terminal 4 of the customer who ordered the dish. On the other hand, a cooking completion notification is sent together with the cooking number to the effect that cooking has been completed.
  • the settlement processing unit 24 calculates the total amount of the ordered food based on the order information stored in the order information storage unit 25, and sends it to a POS cash register.
  • the predetermined operation refers to the management server 2 (depending on the case) from the portable terminal 4 by pressing the “settlement” button on the portable terminal 4 or by bringing the portable terminal 4 into or close to the cash register terminal 5.
  • the customer identification information of the customer and the request for the settlement process may be sent to the cashier terminal 5).
  • the settlement processing unit 24 may store settled information in the order for which the settlement has been completed for the order in the order information storage unit 25.
  • the customer when the customer goes to the cashier terminal 5 and performs checkout after taking the food, the customer performs the above-described operation or the like on the portable terminal 4 so that the processing in the checkout processing unit 24 is executed.
  • the person in charge may be at the cash register terminal 5 and the checkout process may be performed manually. In this case, the settlement processing unit 24 may not be provided.
  • the order information storage unit 25 stores information on dishes ordered by customers.
  • FIG. 5 schematically shows an example of the order information storage unit 25.
  • the order information storage unit 25 indicates customer identification information, reader identification information, table number indicating the seating location of the customer in the store, date and time of visit, information on ordered food, order date and time, and whether the customer himself / herself is serving. Information such as a flag, a flag indicating completion of cooking, and a flag indicating completion of adjustment are stored. Instead of the reader identification information, only the table number indicating the ordered table or chair seat may be stored.
  • the cash register terminal 5 is a register provided with a reading device 3 installed at a place where a settlement process is performed. Like the reading device 3 described above, the portable terminal 4 is brought into contact with or close to the portable terminal 4. The customer identification information stored in is read. In addition, when it is possible to operate the checkout process from the portable terminal 4, the cashier terminal 5 may not be provided with the reading device 3.
  • the cash register terminal 5 may be a POS cash register. Further, the cashier terminal 5 does not need to perform processing such as reading the mobile terminal 4 when the person in charge of the checkout performs it manually.
  • the kitchen terminal 6 is a terminal installed at a place where cooking is performed.
  • the order information to be cooked is displayed based on the order information received by the order processing unit 22.
  • the cooked information can be stored in order information by performing a predetermined operation on the kitchen terminal 6, for example, by inputting the cooked information by selecting the order information on the touch panel type kitchen terminal 6.
  • Stored in the unit 25 Stored in the unit 25. Specifically, the “cooked” flag in the order information storage unit 25 is changed from “not yet” to “completed”. Thereby, the display of the order information is erased from the kitchen terminal 6.
  • the customer identification information stored in the portable terminal 4 is read by the reading device 3 (S110), and the customer identification information, the reading device identification information, the store visit date / time information (the portable terminal 4 is brought into contact with or close to the reading device 3).
  • Date / time information is transmitted from the portable terminal 4 or the reading device 3 to the management server 2, and is acquired by the store visit information acquisition unit 20 of the management server 2 (S120).
  • the customer identification information is “12345”
  • the reading device identification information is “A1234”
  • the visit date and time is “October 25, 2011, 17:00”
  • the mobile terminal 4 When the mobile terminal 4 is brought into contact or in proximity, various methods can be adopted depending on the type of the mobile terminal 4, and the predetermined application software stored in the mobile terminal 4 is activated or brought into proximity. Alternatively, they may be brought into contact or close to each other without being activated. This can be changed at any time according to the specifications of the portable terminal 4 and the reading device 3.
  • the store visit information acquisition unit 20 acquires customer identification information, reader identification information, store visit date / time information, etc. from the mobile terminal 4 or the reader 3, it stores them in the order information storage unit 25.
  • An example of the order information storage unit 25 in this state is shown in FIG.
  • the store visit information acquisition unit 20 extracts a table number corresponding to the reading device identification information from a correspondence table (not shown) with a table number stored in association with the reading device identification information, The order information is stored in the order information storage unit 25.
  • the management server 2 receives the request, and the order processing unit 22 The dish information stored in the storage unit 21 is extracted and sent to the portable terminal 4. Then, the portable terminal 4 displays the dish information received from the management server 2 in a menu format (S130).
  • FIG. 7 schematically shows an example of the portable terminal 4 on which the dish information is displayed.
  • the customer sequentially selects the food to be ordered from the dish information displayed on the mobile terminal 4 and places an order. That is, select the dishes you want to order and the number of dishes. If the user chooses to go to cook, he selects a button indicating that. If it is determined that all the dishes in the store are to be picked up, there is no need to select to go to pick up. In this way, when the information indicating the dish to be ordered, the number of the food to be ordered, and whether to go is selected, for example, by pressing the “order confirmation” button, the information is managed from the portable terminal 4 together with the customer identification information. Sent to the server 2.
  • the customer chooses “sashimi” and “yakitori”, two “salads”, and “yakitori” and “salad” choose to go for their own, “confirm order”
  • the customer identification information “12345” and each dish identification information are sent to the management server 2 from the portable terminal 4 as order information.
  • the order processing unit 22 of the management server 2 receives the information (S140) and stores it in the order information storage unit 25.
  • An example of the order information storage unit 25 in this state is shown in FIG.
  • the order processing unit 2222 specifies reading device identification information (or identification information of a table seat or a chair seat) based on the customer identification information, and “sashimi” as new order information for the kitchen terminal 6.
  • Information of one additional order, one “yakitori”, one “salad” and reading device identification information (or identification information of a table or chair seat) are displayed.
  • FIG. 9 shows an example of the kitchen terminal 6. In FIG. 9, not the reading device identification information but the identification information of the table on which the reading device 3 is installed is displayed. This can be displayed based on the correspondence between the above-described reader identification information and the table or chair seat.
  • FIG. 10 schematically shows an example of the order information storage unit 25 in this state.
  • FIG. 11 schematically shows an example of the kitchen terminal 6 in this state.
  • the finished dish is handed over to the person in charge of the meal, and the person in charge of the meal puts this dish in a predetermined place while looking at the display on the kitchen terminal 6.
  • the order number notified to the mobile terminal 4 of the customer who ordered the dish is displayed together with, for example, deshap.
  • FIG. 12 shows an image diagram thereof.
  • the mark “come to pick up” is not displayed for dishes that the customer does not want to go to pick up on their own. The person in charge should carry it to the table.
  • the serving processing unit 23 monitors the order information storage unit 25, and the “cooked” flag is changed from “not yet” to “dish” for the dish ordered by the customer and selected to be served by the customer himself / herself.
  • the customer identification information that ordered the dish is specified, and the customer terminal of the customer having the customer identification information has completed cooking of the ordered dish, information such as completed dish and dish number (S150).
  • a cooking completion notification screen as shown in FIG. 13 is displayed on the mobile terminal 4, and when the customer visually recognizes the notification, the mobile terminal 4 is brought to the predetermined location. Go to get food until.
  • This notification is sent from the management server 2 to the portable terminal 4 as a function of application software provided in the portable terminal 4 from the management server 2 to the portable terminal 4 for a control instruction to display a cooking completion notification screen. You can do it.
  • This control instruction includes information such as completed dishes and dish numbers.
  • the serving processing unit 23 performs the above notification, the cooking that has been completed in the kitchen terminal 6 is changed to “notified” to indicate that the customer has been notified of the completion of cooking.
  • the user goes to deshap, etc., and takes the dish he ordered with reference to the dish number displayed on the mobile terminal 4. And it moves to the cash register terminal 5 with the ordered dish.
  • the data is sent to the management server 2 via the terminal 5 (S160).
  • the settlement processing unit 24 of the management server 2 receives the request for the settlement process, it is the dish information that the customer has ordered based on the customer identification information and has a cooked flag, and there is no settled flag.
  • the dish and its amount are extracted from the order information storage unit 25, and the total amount is calculated (S170).
  • the calculated total amount is sent from the management server 2 to a POS register, etc., and the amount is displayed, and the customer settles it (S180). Further, after the settlement is completed, the settlement completion is sent from the POS register or the portable terminal 4 to the management server 2, and when the settlement processing unit 24 of the management server 2 accepts the settlement completion flag is set for the order information. Change from "Not” to "Done”.
  • the adjustment processing such as the total amount is not sent from the management server 2 to the POS cash register, but is sent from the management server 2 to the portable terminal 4 or the cash register terminal 5, and information can be acquired from the payment processing to be executed. .
  • the user may bring the mobile terminal 4 into contact with the cash register terminal 5 and bring it close to the cash register terminal 5 or the person in charge of payment may identify the food based on the order number and settle the food.
  • the cash register terminal 5 provides the management server 2 with the cooked flag having the cooked flag and having no cashed flag.
  • the total amount is extracted from the order information storage unit 25. Then, the calculated total amount may be sent from the management server 2 to a POS cash register or the like, the amount may be displayed, and the customer may pay for it.
  • the customer performs the checkout process at the stage where he / she went to get food, and when it finishes, he returns to his seat and eats and drinks.
  • the predetermined information is again displayed on the portable terminal 4 so that the dish information is displayed in the same manner as described above and the order process is performed.
  • the present embodiment is a case where an order is made using the mobile terminal 4 used by the customer, and when the customer leaves the store, the final settlement is performed.
  • the description of the same parts as those in the first embodiment will be omitted.
  • the payment is not performed when the food is taken, but is settled together at the end when leaving the store, so S200 to S250 are S100 to S150. It is the same.
  • the user goes to take a dish that has been cooked in deshap, etc., and takes the dish he ordered with reference to the dish number displayed on the mobile terminal 4. Then, with the ordered food, return to your seat and eat and drink.
  • the predetermined information is again displayed on the portable terminal 4 so that the dish information is displayed in the same manner as described above and the order process is performed.
  • the order is accepted by pressing the “settlement” button on the portable terminal 4 or by bringing the portable terminal 4 in contact with or close to the cash register terminal 5.
  • the settlement request, and customer identification information are sent to the management server 2 via the portable terminal 4 or the cash register terminal 5 (S260).
  • the settlement processing unit 24 of the management server 2 receives the request for the settlement process, it is the dish information that the customer has ordered based on the customer identification information and has a cooked flag, and there is no settled flag.
  • the dish and its amount are extracted from the order information storage unit 25, and the total amount is calculated (S270).
  • the calculated total amount is sent from the management server 2 to the POS register, etc., and the amount is displayed, and the customer pays it (S280). Further, after the settlement is completed, the settlement completion is sent from the POS register or the portable terminal 4 to the management server 2, and when the settlement processing unit 24 of the management server 2 accepts the settlement completion flag is set for the order information. Change from "Not” to "Done”.
  • the adjustment processing such as the total amount is not sent from the management server 2 to the POS cash register, but is sent from the management server 2 to the portable terminal 4 or the cash register terminal 5, and information can be acquired from the payment processing to be executed. .
  • FIG. 15 schematically shows an example of the system configuration in this embodiment.
  • the table terminal 7 is a terminal installed for each table or chair, and is a terminal capable of ordering food mainly by a touch panel method.
  • the table terminal 7 is provided with a reading device 3 at a predetermined location, and the portable terminal 4 is brought into contact with or close to the reading device 3 so that the same processing as described above can be performed. In addition, as with the portable terminal 4, it is possible to order dishes from the table terminal 7.
  • FIG. 16 schematically shows a flowchart of an example of a processing process in the present embodiment.
  • the customer enters the restaurant and is guided to the seat, and then makes his or her mobile terminal 4 contact or approach the reading device 3 of the table terminal 7 installed on the table (S300).
  • the customer identification information stored in the portable terminal 4 is read by the reading device 3 of the table terminal 7 (S310), and the customer identification information, the reading device identification information, the store visit date / time information (portable to the reading device 3 of the table terminal 7).
  • the date / time information when the terminal 4 is brought into contact with or close to the terminal 4 is transmitted from the portable terminal 4 or the table terminal 7 to the management server 2 and is acquired by the store visit information acquisition unit 20 of the management server 2 (S320).
  • the customer identification information is “12345”
  • the reader identification information is “A1234”
  • the visit date and time is “October 25, 2011, 17:00”
  • these are the mobile terminal 4 or the table.
  • the information is sent from the terminal 7 to the management server 2 and acquired by the store visit information acquisition unit 20 of the management server 2.
  • the store visit information acquisition unit 20 When the store visit information acquisition unit 20 acquires customer identification information, reader identification information, store visit date / time information, etc. from the mobile terminal 4 or the table terminal 7, it stores them in the order information storage unit 25. At this time, the store visit information acquisition unit 20 extracts a table number corresponding to the reading device identification information from a correspondence table (not shown) with a table number stored in association with the reading device identification information, The order information is stored in the order information storage unit 25.
  • the management server 2 receives the request, and the order processing unit 22 The dish information stored in the storage unit 21 is extracted and sent to the portable terminal 4. Then, the portable terminal 4 displays the dish information received from the management server 2 in a menu format (S330).
  • the customer sequentially selects the food to be ordered from the dish information displayed on the mobile terminal 4 and places an order.
  • these are sent from the portable terminal 4 to the management server 2 together with customer identification information.
  • customer identification information “12345”, each dish Together with the identification information, it is sent from the portable terminal 4 to the management server 2 as order information.
  • the order processing unit 22 of the management server 2 receives the information (S340) and stores it in the order information storage unit 25. Then, the order processing unit 22 specifies reading device identification information (or identification information of a table seat or a chair seat) based on the customer identification information, and “sashimi” as new order information for the kitchen terminal 6. Information of one additional order, one “yakitori”, two “salad” and reading device identification information (or identification information of a table or chair seat) are displayed.
  • the customer can place an order not only from the mobile terminal 4 but also from the table terminal 7 in which the mobile terminal 4 is in contact with or in close proximity. That is, the table terminal 7 displays the dish information as a menu on the touch panel screen.
  • the dishes to be ordered are sequentially selected and placed. That is, by selecting the food to be ordered and the number of them, for example, by pressing the “order confirmation” button, they can be sent together with the reader identification information (in some cases, the read customer identification information may be sent together), Sent from the table terminal 7 to the management server 2. For example, if the customer selects “Bushiji Daikon”, “Cassis Soda”, and “Plum Sour” one by one, “Kani Cream Croquette” and “Beer” by two, press the “Confirm Order” button. As a result, the reader identification information “A1234” and each dish identification information are sent to the management server 2 from the table terminal 7 as order information.
  • the order processing unit 22 of the management server 2 receives the information (S340) and stores it in the order information storage unit 25.
  • An example of the order information storage unit 25 in this state is shown in FIG.
  • the order processing unit 22 provides the kitchen terminal 6 with new order information of “beef radish”, “cassis soda”, and “plum sour”, “crab croquette”, “beer” "Is displayed for two additional orders and reading device identification information (or table or chair seat identification information).
  • the finished dish is handed over to the person in charge of the meal, and the person in charge of the meal puts this dish in a predetermined place while looking at the display on the kitchen terminal 6.
  • the order number notified to the mobile terminal 4 of the customer who ordered the dish is displayed together with, for example, deshap.
  • the person in charge of the meal can carry them to the table as before.
  • the serving processing unit 23 monitors the order information storage unit 25, and the “cooked” flag is changed from “not yet” to “dish” for the dish ordered by the customer and selected to be served by the customer himself / herself.
  • the customer identification information that ordered the dish is specified, and the customer terminal of the customer having the customer identification information has completed cooking of the ordered dish, information such as completed dish and dish number Is notified (S350).
  • the cooking completion notification screen is displayed on the mobile terminal 4, and when the customer visually recognizes this, bring the mobile terminal 4 and go to the predetermined place to go to take a dish.
  • the serving processing unit 23 performs the above notification, the cooking that has been completed in the kitchen terminal 6 is changed to “notified” to indicate that a cooking completion notification has been made to the customer.
  • the user goes to deshap, etc., and takes the dish he ordered with reference to the dish number displayed on the mobile terminal 4. And it moves to the cash register terminal 5 with the ordered dish.
  • the settlement processing unit 24 of the management server 2 receives the request for the settlement process, it is the dish information that the customer has ordered based on the customer identification information and has a cooked flag, and there is no settled flag.
  • the dish and its amount are extracted from the order information storage unit 25, and the total amount is calculated (S360).
  • the calculated total amount is sent from the management server 2 to the POS register, etc., and the amount is displayed, and the customer settles it (S370). Further, after the settlement is completed, the settlement completion is sent from the POS register or the portable terminal 4 to the management server 2, and when the settlement processing unit 24 of the management server 2 accepts the settlement completion flag is set for the order information. Change from "Not” to "Done”.
  • the adjustment processing such as the total amount is not sent from the management server 2 to the POS cash register, but is sent from the management server 2 to the portable terminal 4 or the cash register terminal 5, and information can be acquired from the payment processing to be executed. .
  • the user may bring the mobile terminal 4 into contact with the cash register terminal 5 and bring it close to the cash register terminal 5 or the person in charge of payment may identify the food based on the order number and settle the food.
  • the cash register terminal 5 provides the management server 2 with the cooked flag having the cooked flag and having no cashed flag.
  • the total amount is extracted from the order information storage unit 25. Then, the calculated total amount may be sent from the management server 2 to a POS cash register or the like, the amount may be displayed, and the customer may pay for it.
  • the customer performs the checkout process at the stage where he / she went to get food, and when it finishes, he returns to his seat and eats and drinks.
  • the predetermined information is again displayed on the portable terminal 4 so that the dish information is displayed in the same manner as described above and the order process is performed (S380).
  • the present embodiment is a case where an order is made using the table terminal 7 and is finally settled together when leaving the store.
  • the description of the same parts as those in the above-described embodiments will be omitted.
  • the payment is not performed when the food is taken, but is settled together at the end when leaving the store, so S400 to S450 are S300 to S350. It is the same.
  • the user goes to take a dish that has been cooked in deshap, etc., and takes the dish he ordered with reference to the dish number displayed on the mobile terminal 4. Then, with the ordered food, return to your seat and eat and drink.
  • the predetermined information is again displayed on the portable terminal 4 so that the dish information is displayed in the same manner as described above and the order process is performed.
  • the order is accepted by pressing the “settlement” button on the portable terminal 4 or by bringing the portable terminal 4 in contact with or close to the cash register terminal 5.
  • the settlement request, and customer identification information are sent to the management server 2 via the portable terminal 4 or the cash register terminal 5 (S460).
  • the settlement processing unit 24 of the management server 2 receives the request for the settlement process, it is the dish information that the customer has ordered based on the customer identification information and has a cooked flag, and there is no settled flag.
  • the dish and its amount are extracted from the order information storage unit 25, and the total amount is calculated (S470).
  • the calculated total amount is sent from the management server 2 to the POS register, etc., and the amount is displayed, and the customer settles it (S480). Further, after the settlement is completed, the settlement completion is sent from the POS register or the portable terminal 4 to the management server 2, and when the settlement processing unit 24 of the management server 2 accepts the settlement completion flag is set for the order information. Change from "Not” to "Done”.
  • the adjustment processing such as the total amount is not sent from the management server 2 to the POS cash register, but is sent from the management server 2 to the portable terminal 4 or the cash register terminal 5, and information can be acquired from the payment processing to be executed. .
  • the information acquisition unit 20 stores each as shown in FIG.
  • each order information is stored according to the customer identification information, and when ordered from the table terminal 7 according to the reader identification information, each order is added. Is possible.
  • the total amount of the ordered food can be calculated without any difference between the table terminals 7.
  • FIG. 20 schematically shows an example of the system configuration in this embodiment.
  • the order information storage unit 25 stores information on dishes ordered by customers, but does not have to store customer identification information and reader identification information. That is, the table number indicating the seating location of the customer in the store, the date and time of visit, information on the ordered food, the order date and time, a flag indicating whether the customer himself is serving, a flag indicating cooked, a flag indicating settled, etc. Information is stored.
  • An example of the order information storage unit 25 in this embodiment is schematically shown in FIG.
  • each table terminal 7 is identified using a table number, so that information is stored in the table terminal 7.
  • the table terminal 7 When placing an order, the table terminal 7 displays the dish information as a menu on the touch panel screen (S500). Therefore, the table terminal 7 performs a predetermined operation to order the dish.
  • the dishes to be ordered are sequentially selected and placed. That is, by selecting a dish to be ordered and its number, for example, by depressing an “order confirmation” button, these are sent together with the table number from the table terminal 7 to the management server 2. For example, if the customer selects “sashimi”, “yakitori”, and “salad”, pressing the “order confirmation” button will enable the table number “1” to identify each dish. Together with the information, it is sent from the table terminal 7 to the management server 2 as order information.
  • the order processing unit 22 of the management server 2 receives the information (S510) and stores it in the order information storage unit 25.
  • An example of the order information storage unit 25 in this state is shown in FIG.
  • the order processing unit 22 adds, to the kitchen terminal 6, as new order information, “sashimi” and “yakitori” one by one, “salad” two pieces of additional order information, and a table Number and display.
  • the finished dish is handed over to the person in charge of the meal, and the person in charge of the meal puts this dish in a predetermined place while looking at the display on the kitchen terminal 6.
  • the order number notified to the mobile terminal 4 of the customer who ordered the dish is displayed together with, for example, deshap.
  • the person in charge of the meal can carry them to the table as before.
  • the serving processing unit 23 monitors the order information storage unit 25, and the “cooked” flag is changed from “not yet” to “dish” for the dish ordered by the customer and selected to be served by the customer himself / herself. "Completed", the table number where the dish is ordered is specified, and information such as completion of cooking of the ordered dish, completed dish, dish number, etc. is notified to the table terminal 7 having the table number. (S520). By receiving this notification at the table terminal 7, the cooking completion notification screen is displayed on the portable terminal 4, and when the customer visually recognizes it, the user goes to a predetermined place to get food. In addition, when the serving processing unit 23 performs the above notification, the cooking that has been completed in the kitchen terminal 6 is changed to “notified” to indicate that a cooking completion notification has been made to the customer.
  • the user goes to deshap, etc., and takes the dish he ordered with reference to the dish number displayed on the table terminal 7. And it moves to the cash register terminal 5 with the ordered dish.
  • the screen of the table terminal 7 may be imaged by the portable terminal 4 used by the user, or the paper on which the dish number is printed may be output from the table terminal 7.
  • the checkout person checks out the food.
  • the cooking number or the table number is orally announced by the user, the screen of the table terminal 7 captured by the portable terminal 4 is displayed, the paper output from the table terminal 7 is displayed, etc. It is recommended to increase the certainty of the table number.
  • the cash register number 5 is a dish having a cooked flag of the dish number or table number from the cash register terminal 5 to the management server 2 and the flag is already settled.
  • a dish with no symbol is extracted from the order information storage unit 25, and the total amount is calculated (S530).
  • the calculated total amount may be sent from the management server 2 to a POS cash register or the like, the amount may be displayed, and the customer may pay for it (S540).
  • the customer performs the checkout process at the stage where he / she went to get food, and when it finishes, he returns to his seat and eats and drinks.
  • the predetermined information is again displayed on the portable terminal 4 so that the dish information is displayed in the same manner as described above and the order process is performed (S550).
  • the order information storage unit 25 stores information on dishes ordered by customers, but does not have to store customer identification information and reader identification information. That is, the table number indicating the seating location of the customer in the store, the date and time of visit, information on the ordered food, the order date and time, a flag indicating whether the customer himself is serving, a flag indicating cooked, a flag indicating settled, etc. Information is stored.
  • the user goes to take a dish that has been cooked in deshap, etc., and takes the dish he ordered with reference to the dish number displayed on the table terminal 7. Then, with the ordered food, return to your seat and eat and drink.
  • the predetermined information is again displayed on the table terminal 7 so that the dish information is displayed in the same manner as described above and the order process is performed.
  • the end of order acceptance the request for the settlement process, and the table number are displayed in the table terminal 7.
  • the management server 2 (S630).
  • the settlement processing unit 24 of the management server 2 accepts the request for the settlement process, the dish is the dish information ordered by the customer based on the table number and having the cooked flag but not the settled flag. And the amount of money is extracted from the order information storage unit 25, and the total amount is calculated (S640).
  • the checkout person of the cashier terminal 5 outputs the slip, passes the slip to the customer table, and performs the checkout (S650).
  • the price of the dish is the same when the customer himself / herself picks up and when the customer carries to the table as before, but when the customer himself / herself goes to pick up the price, It may be discounted by a predetermined amount or a predetermined rate. That is, when the order processing unit 22 receives an order for a dish from the mobile terminal 4 or the table terminal 7, if “going to pick” is selected for the dish, the order processing unit 22 subtracts a predetermined ratio / predetermined amount from the amount of the dish. The order amount is stored in the order information storage unit 25 as the price. As a result, incentives for customers to take their own are generated, leading to active use by customers.
  • Order system 2 Management server 3: Reading device 4: Mobile terminal 5: Cash register terminal 6: Kitchen terminal 7: Table terminal 20: Visit information acquisition unit 21: Cooking information storage unit 22: Order processing unit 23: Dishes processing unit 24: settlement processing unit 25: order information storage unit 70: arithmetic unit 71: storage unit 72: display unit 73: input unit 74: communication unit

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JP6683797B1 (ja) * 2018-11-30 2020-04-22 Ｑｕｅｅｎｓ ｊａｐａｎ株式会社 飲食店の運営管理システム及びそのプログラム
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