EP2051215A3 - Counter management apparatus - Google Patents

Counter management apparatus Download PDF

Info

Publication number
EP2051215A3
EP2051215A3 EP08166419A EP08166419A EP2051215A3 EP 2051215 A3 EP2051215 A3 EP 2051215A3 EP 08166419 A EP08166419 A EP 08166419A EP 08166419 A EP08166419 A EP 08166419A EP 2051215 A3 EP2051215 A3 EP 2051215A3
Authority
EP
European Patent Office
Prior art keywords
counter
input
transaction
clerk
management apparatus
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
EP08166419A
Other languages
German (de)
English (en)
French (fr)
Other versions
EP2051215A2 (en
Inventor
Mitsutaka Asakura
Yoshiyuki Kaneko
Takashi Kimura
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Laurel Bank Machine Co Ltd
Original Assignee
Laurel Bank Machine Co Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Laurel Bank Machine Co Ltd filed Critical Laurel Bank Machine Co Ltd
Publication of EP2051215A2 publication Critical patent/EP2051215A2/en
Publication of EP2051215A3 publication Critical patent/EP2051215A3/en
Ceased legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07B—TICKET-ISSUING APPARATUS; FARE-REGISTERING APPARATUS; FRANKING APPARATUS
    • G07B1/00—Machines for printing and issuing tickets
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06316—Sequencing of tasks or work
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines

Landscapes

  • Business, Economics & Management (AREA)
  • Human Resources & Organizations (AREA)
  • General Physics & Mathematics (AREA)
  • Engineering & Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Economics (AREA)
  • Strategic Management (AREA)
  • Development Economics (AREA)
  • General Business, Economics & Management (AREA)
  • Educational Administration (AREA)
  • Marketing (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Tourism & Hospitality (AREA)
  • Game Theory and Decision Science (AREA)
  • Theoretical Computer Science (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Devices For Checking Fares Or Tickets At Control Points (AREA)
EP08166419A 2007-10-19 2008-10-13 Counter management apparatus Ceased EP2051215A3 (en)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
JP2007272614A JP5268323B2 (ja) 2007-10-19 2007-10-19 窓口管理装置

Publications (2)

Publication Number Publication Date
EP2051215A2 EP2051215A2 (en) 2009-04-22
EP2051215A3 true EP2051215A3 (en) 2011-08-24

Family

ID=40225581

Family Applications (1)

Application Number Title Priority Date Filing Date
EP08166419A Ceased EP2051215A3 (en) 2007-10-19 2008-10-13 Counter management apparatus

Country Status (7)

Country Link
US (1) US20090106069A1 (ja)
EP (1) EP2051215A3 (ja)
JP (1) JP5268323B2 (ja)
KR (1) KR101018739B1 (ja)
CN (1) CN101414389B (ja)
HK (1) HK1127431A1 (ja)
TW (1) TWI457844B (ja)

Families Citing this family (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP5667993B2 (ja) * 2012-01-18 2015-02-12 西菱電機株式会社 待順管理システム、管理装置、待順管理方法及び待順管理プログラム
KR20190016578A (ko) * 2016-06-22 2019-02-18 로렐세이키 가부시키가이샤 창구 접수 시스템 및 서비스 로봇(counter reception system and service robot)
US11004141B2 (en) 2018-09-26 2021-05-11 The Toronto-Dominion Bank System and method to direct processing of orders to improve processing resource usage
JP2020178359A (ja) * 2020-07-07 2020-10-29 ローレル精機株式会社 データ管理システム

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5006983A (en) * 1989-09-12 1991-04-09 Addax, Inc. Service allocation system
WO2001097198A1 (en) * 2000-06-13 2001-12-20 Bahn Jee Lola Tan An educational device
FR2836256A1 (fr) * 2002-02-18 2003-08-22 France Telecom Dispositif et procede d'affectation de personnes en attente d'execution de taches a des points
WO2006110650A1 (en) * 2005-04-08 2006-10-19 U.S. Biometrics Corporation System and method for identifying and managing customers in a financial institution

Family Cites Families (23)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPS63101989A (ja) * 1986-10-20 1988-05-06 株式会社日立製作所 銀行窓口システム
JPH0552973U (ja) * 1991-12-09 1993-07-13 富士電子工業株式会社 整理券発行装置
US6726077B2 (en) * 1998-04-14 2004-04-27 Gtech Corporation Ticket dispensing modules and method
US6886728B2 (en) * 1993-09-30 2005-05-03 Gtech Corporation Ticket dispensing modules and method
US5974393A (en) * 1997-01-17 1999-10-26 Mccullough; Robert K. Automatic customer number paging system
US5912630A (en) * 1997-01-17 1999-06-15 Mccullough; Robert K. Skipped number display for customer service control system
JPH10320482A (ja) 1997-05-15 1998-12-04 Laurel Bank Mach Co Ltd 顧客誘導装置
GB2336007B (en) * 1998-04-01 2003-01-29 Mitel Corp Agent-based data mining and warehousing
JP2002123673A (ja) * 2000-10-17 2002-04-26 Hitachi Ltd 窓口業務装置および窓口業務管理方法
JP2002133131A (ja) * 2000-10-27 2002-05-10 Meiko Shokai Co Ltd 受付整理券発行システム
JP2002297900A (ja) * 2001-03-30 2002-10-11 Ibm Japan Ltd 業務別応対管理システム、顧客側端末装置、応対側端末装置、管理サーバ、待ち行列監視装置、応対側端末の割り当て方法、および記憶媒体
KR200267383Y1 (ko) * 2001-12-06 2002-03-12 (주)필테라 대기번호표발행기
JP3965322B2 (ja) * 2002-05-07 2007-08-29 日立オムロンターミナルソリューションズ株式会社 受付案内システム及び制御装置及び方法
CN1373446A (zh) * 2002-05-22 2002-10-09 朱起涛 一种多媒体数码网络门诊分诊系统
JP2005010849A (ja) * 2003-06-16 2005-01-13 Oki Electric Ind Co Ltd 受付システム
JP2005149349A (ja) * 2003-11-19 2005-06-09 Nec Engineering Ltd 受付処理システム
JP2005209096A (ja) * 2004-01-26 2005-08-04 Oki Electric Ind Co Ltd 顧客誘導システム
KR20060047271A (ko) * 2004-04-28 2006-05-18 노틸러스효성 주식회사 창구 서비스 자동화 시스템 및 그 방법
TW200622763A (en) * 2004-12-27 2006-07-01 Rich Bank Information System Company Ltd Number taking equipment for a number calling system
US20060259369A1 (en) * 2005-05-12 2006-11-16 International Business Machines Corporation Virtual grocery shopping
JP2006350459A (ja) * 2005-06-13 2006-12-28 Oki Electric Ind Co Ltd 無人契約システム
CN1908998A (zh) * 2005-08-02 2007-02-07 陆洪瑞 一种设置等候席的排队机系统及其排队方法
US9064359B2 (en) * 2005-12-02 2015-06-23 Modiv Media, Inc. System for queue and service management

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5006983A (en) * 1989-09-12 1991-04-09 Addax, Inc. Service allocation system
WO2001097198A1 (en) * 2000-06-13 2001-12-20 Bahn Jee Lola Tan An educational device
FR2836256A1 (fr) * 2002-02-18 2003-08-22 France Telecom Dispositif et procede d'affectation de personnes en attente d'execution de taches a des points
WO2006110650A1 (en) * 2005-04-08 2006-10-19 U.S. Biometrics Corporation System and method for identifying and managing customers in a financial institution

Also Published As

Publication number Publication date
CN101414389A (zh) 2009-04-22
KR101018739B1 (ko) 2011-03-04
JP5268323B2 (ja) 2013-08-21
TWI457844B (zh) 2014-10-21
JP2009099101A (ja) 2009-05-07
EP2051215A2 (en) 2009-04-22
CN101414389B (zh) 2011-06-08
US20090106069A1 (en) 2009-04-23
KR20090040222A (ko) 2009-04-23
HK1127431A1 (en) 2009-09-25
TW200929029A (en) 2009-07-01

Similar Documents

Publication Publication Date Title
EP2709000A3 (en) Repository-based print services
WO2014047585A3 (en) System and method for providing dispute resolution for electronic payment transactions
EP1870849A3 (en) A system for using a radio frequency identification (RFID) Card
MX2016009596A (es) Sistema y metodo para una interfaz de dispositivo movil inalambrico integrado con un sistema de punto de venta de restaurante y con un centro de datos accesible en la nube para consulta a una base de datos de informacion de cliente.
GB2519448A (en) Mobile payment system
ATE555571T1 (de) System und verfahren zur netzwerkdienstverwaltung und -diagnose
EP2711889A3 (en) Device, system and method for reducing an interaction time for a contactless transaction
WO2008111248A1 (ja) 電子マネー発行システム
TW200802161A (en) System and method for facilitating transaction over a communication network
WO2007100527A3 (en) Computerized transaction method and system
EP2234425A3 (en) Data transfer system and data transfer method
EP2216747A3 (en) Method and apparatus to associate demographic and geographic information with influential consumer relationships
EP1785887A3 (en) Information processing method, apparatus and system
EP2779616A3 (en) Server and method
EP2051215A3 (en) Counter management apparatus
CO6650385A2 (es) Sistema y método para la emisión instantanea de transacciones financieras personalizadas
WO2016007445A8 (en) Hands-free transactions
EP2073177A3 (en) Conducting assisted self-service transactions
EP2657896A3 (en) Method for secure transactions
IN2015DN02360A (ja)
RU2014100969A (ru) Система лояльности покупателя
WO2009078113A1 (ja) 本人認証システム
GB2457002A (en) Verification of a transactor's identity
CA2853146A1 (en) Systems and methods for implementing a point-of-sale device using a wireless device such as cellphone or tablets without hardware add-ons
EP2105875A3 (en) Photograph printing system

Legal Events

Date Code Title Description
PUAI Public reference made under article 153(3) epc to a published international application that has entered the european phase

Free format text: ORIGINAL CODE: 0009012

AK Designated contracting states

Kind code of ref document: A2

Designated state(s): AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC MT NL NO PL PT RO SE SI SK TR

AX Request for extension of the european patent

Extension state: AL BA MK RS

PUAL Search report despatched

Free format text: ORIGINAL CODE: 0009013

AK Designated contracting states

Kind code of ref document: A3

Designated state(s): AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC MT NL NO PL PT RO SE SI SK TR

AX Request for extension of the european patent

Extension state: AL BA MK RS

RIC1 Information provided on ipc code assigned before grant

Ipc: G07C 11/00 20060101AFI20110715BHEP

17P Request for examination filed

Effective date: 20120113

AKX Designation fees paid

Designated state(s): DE FR GB

17Q First examination report despatched

Effective date: 20160818

STAA Information on the status of an ep patent application or granted ep patent

Free format text: STATUS: EXAMINATION IS IN PROGRESS

STAA Information on the status of an ep patent application or granted ep patent

Free format text: STATUS: THE APPLICATION HAS BEEN REFUSED

18R Application refused

Effective date: 20180920