DE3590157C2 - - Google Patents
Info
- Publication number
- DE3590157C2 DE3590157C2 DE3590157A DE3590157A DE3590157C2 DE 3590157 C2 DE3590157 C2 DE 3590157C2 DE 3590157 A DE3590157 A DE 3590157A DE 3590157 A DE3590157 A DE 3590157A DE 3590157 C2 DE3590157 C2 DE 3590157C2
- Authority
- DE
- Germany
- Prior art keywords
- operator
- caller
- response
- message
- answer
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired - Lifetime
Links
- 230000015654 memory Effects 0.000 claims description 56
- 230000004044 response Effects 0.000 claims description 56
- 238000000034 method Methods 0.000 claims description 11
- 238000012545 processing Methods 0.000 claims description 7
- 238000006243 chemical reaction Methods 0.000 claims description 6
- 230000001419 dependent effect Effects 0.000 claims description 6
- 238000004891 communication Methods 0.000 claims description 5
- 230000008878 coupling Effects 0.000 claims 5
- 238000010168 coupling process Methods 0.000 claims 5
- 238000005859 coupling reaction Methods 0.000 claims 5
- 239000000872 buffer Substances 0.000 description 25
- 238000010586 diagram Methods 0.000 description 7
- 230000005236 sound signal Effects 0.000 description 7
- 238000001514 detection method Methods 0.000 description 5
- 230000009977 dual effect Effects 0.000 description 5
- 239000004020 conductor Substances 0.000 description 4
- 125000002066 L-histidyl group Chemical group [H]N1C([H])=NC(C([H])([H])[C@](C(=O)[*])([H])N([H])[H])=C1[H] 0.000 description 3
- 230000008901 benefit Effects 0.000 description 2
- 230000007246 mechanism Effects 0.000 description 2
- 238000012544 monitoring process Methods 0.000 description 2
- 230000005693 optoelectronics Effects 0.000 description 2
- 230000003252 repetitive effect Effects 0.000 description 2
- 239000004065 semiconductor Substances 0.000 description 2
- 241000219492 Quercus Species 0.000 description 1
- 230000009471 action Effects 0.000 description 1
- 230000006978 adaptation Effects 0.000 description 1
- 230000005540 biological transmission Effects 0.000 description 1
- 230000008859 change Effects 0.000 description 1
- 238000010276 construction Methods 0.000 description 1
- 125000004122 cyclic group Chemical group 0.000 description 1
- 238000011161 development Methods 0.000 description 1
- 230000018109 developmental process Effects 0.000 description 1
- 230000000977 initiatory effect Effects 0.000 description 1
- 230000007794 irritation Effects 0.000 description 1
- 238000004377 microelectronic Methods 0.000 description 1
- 230000003278 mimic effect Effects 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 230000003287 optical effect Effects 0.000 description 1
- 230000009467 reduction Effects 0.000 description 1
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- 230000003068 static effect Effects 0.000 description 1
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- 238000012549 training Methods 0.000 description 1
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- 238000005303 weighing Methods 0.000 description 1
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2242/00—Special services or facilities
- H04M2242/22—Automatic class or number identification arrangements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42025—Calling or Called party identification service
- H04M3/42034—Calling party identification service
- H04M3/42059—Making use of the calling party identifier
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Telephonic Communication Services (AREA)
Applications Claiming Priority (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| US06/601,711 US4623761A (en) | 1984-04-18 | 1984-04-18 | Telephone operator voice storage and retrieval system |
| PCT/US1985/000689 WO1985005000A1 (en) | 1984-04-18 | 1985-04-17 | Telephone operator voice storage and retrieval system |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| DE3590157C2 true DE3590157C2 (und) | 1991-12-19 |
| DE3590157C3 DE3590157C3 (de) | 1994-12-15 |
Family
ID=24408489
Family Applications (2)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| DE3590157A Expired - Lifetime DE3590157C3 (de) | 1984-04-18 | 1985-04-17 | System zur Speicherung und zum Abruf der Stimme eines Telefonisten |
| DE19853590157 Pending DE3590157T (de) | 1984-04-18 | 1985-04-17 | System zur Speicherung und zum Abruf der Stimme eines Telefonisten |
Family Applications After (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| DE19853590157 Pending DE3590157T (de) | 1984-04-18 | 1985-04-17 | System zur Speicherung und zum Abruf der Stimme eines Telefonisten |
Country Status (7)
| Country | Link |
|---|---|
| US (1) | US4623761A (und) |
| EP (1) | EP0185029B1 (und) |
| JP (1) | JPS62501462A (und) |
| CA (1) | CA1237838A (und) |
| DE (2) | DE3590157C3 (und) |
| GB (1) | GB2178625B (und) |
| WO (1) | WO1985005000A1 (und) |
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| DE4223334A1 (de) * | 1992-07-16 | 1994-01-20 | Beyer Kg Wolfgang | Gerät zum Einspielen von Musik und Sprache |
| DE19841683A1 (de) * | 1998-09-11 | 2000-05-11 | Hans Kull | Vorrichtung und Verfahren zur digitalen Sprachbearbeitung |
| DE102004004588A1 (de) * | 2004-01-29 | 2005-09-08 | Infineon Technologies Ag | Vorrichtung und Verfahren zur flexiblen Beantwortung von Anrufen anhand von Benutzer-definierten Antwort-Sprachnachrichten |
| US8468027B2 (en) | 2001-09-04 | 2013-06-18 | Kombea Corporation | Systems and methods for deploying and utilizing a network of conversation control systems |
Families Citing this family (31)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| DE3750768T2 (de) * | 1986-04-16 | 1995-05-11 | Call It Co | Rechnergesteuertes Kommunikationssystem. |
| US4797910A (en) * | 1986-05-07 | 1989-01-10 | American Telphone And Telegraph Company, At&T Bell Laboratories | Automated operator assistance calls with voice processing |
| US4922519A (en) * | 1986-05-07 | 1990-05-01 | American Telephone And Telegraph Company | Automated operator assistance calls with voice processing |
| US4734930A (en) * | 1986-11-06 | 1988-03-29 | Alvaro Quiros | Voice recording apparatus |
| US4829514A (en) * | 1987-03-18 | 1989-05-09 | International Telesystems Corporation | Digital voice recording and reproduction and telephone network signalling using direct storage in RAM of PCM encoded data |
| US4926462A (en) * | 1988-02-24 | 1990-05-15 | Vmx/Opcom | Interface to and operation of a voice messaging system |
| US4899375A (en) * | 1988-09-23 | 1990-02-06 | American Telephone & Telegraph Company, At&T Bell Laboratories | More efficient call handling for operator assistance calls |
| USRE35758E (en) * | 1988-10-06 | 1998-03-31 | Golden Enterprises, Inc. | Voice/data-formatted telephone information storage and retrieval system |
| FR2647613A1 (fr) * | 1989-05-26 | 1990-11-30 | Sandillon Jacques | Accueil telephonique assiste |
| US5029198A (en) * | 1990-01-17 | 1991-07-02 | Geary A. Walpole | Telephone call responding system and control method and device therefor |
| US5309505A (en) * | 1991-05-20 | 1994-05-03 | Inventions, Inc. | Automated voice system for improving agent efficiency and improving service to parties on hold |
| CA2103204C (en) * | 1992-11-17 | 2002-11-12 | Daniel F. Baker | Call distributor with automatic preannouncement system and method |
| US5487102A (en) * | 1992-12-10 | 1996-01-23 | Volt Information Sciences, Inc. | Voice interface board for use in an operator system |
| US5530737A (en) * | 1993-03-22 | 1996-06-25 | Phonex Corporation | Secure access telephone extension system and method |
| US5422937A (en) * | 1993-08-03 | 1995-06-06 | Ferrara; George | Remotely controlled telephone operator simulator |
| US5541981A (en) * | 1993-12-21 | 1996-07-30 | Microlog Corporation | Automated announcement system |
| US5729602A (en) * | 1995-04-11 | 1998-03-17 | Comex Systems, Inc. | Programmable multi-tone voice message starting system |
| US5812638A (en) * | 1996-03-08 | 1998-09-22 | U S West, Inc. | Telephone operator mid-call queuing interval system and associated method |
| IL117454A0 (en) * | 1996-03-12 | 1996-07-23 | Gma Comm Mfg | Automatic announcement system |
| FR2757727A1 (fr) * | 1996-12-23 | 1998-06-26 | Le Noan Jean Francois | Dispositif de presentation personnelle automatique de l'appele lors du decrochage de son poste telephonique |
| NL1006923C2 (nl) * | 1997-09-03 | 1999-03-04 | Koninkl Kpn Nv | Telefoonnetwerk alsmede telefoontoestel met berichtenvoorziening. |
| US6760428B2 (en) | 1999-07-30 | 2004-07-06 | Avaya Technology Corp. | Modification of voice prompting based on prior communication in a call center |
| US6442247B1 (en) * | 2000-03-29 | 2002-08-27 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for recording and automated playback of personal agent greetings in a communication-center environment |
| US7039585B2 (en) | 2001-04-10 | 2006-05-02 | International Business Machines Corporation | Method and system for searching recorded speech and retrieving relevant segments |
| US20030046102A1 (en) * | 2001-09-04 | 2003-03-06 | Kombia, L.L.C. | Systems and methods for maintaining consistency in interpersonal communications related to marketing operations |
| US20030046181A1 (en) * | 2001-09-04 | 2003-03-06 | Komsource, L.L.C. | Systems and methods for using a conversation control system in relation to a plurality of entities |
| US7684383B1 (en) * | 2002-01-30 | 2010-03-23 | 3Com Corporation | Method and system for dynamic call type detection for circuit and packet switched networks |
| US7376228B2 (en) * | 2002-12-18 | 2008-05-20 | Castel, Inc. | Call center management systems |
| US20050286706A1 (en) * | 2004-06-22 | 2005-12-29 | David Fuller | Recorded call playback |
| US20060232123A1 (en) * | 2005-04-13 | 2006-10-19 | Amara Ross | Wheel and bearing assembly |
| CN112967735A (zh) * | 2021-02-23 | 2021-06-15 | 北京达佳互联信息技术有限公司 | 语音质量检测模型的训练方法及语音质量的检测方法 |
Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| GB2018091A (en) * | 1977-12-29 | 1979-10-10 | Buchberger G | Conversational telephone call distributor |
| US4328396A (en) * | 1975-08-13 | 1982-05-04 | Theis Peter F | Total service telephone answering system |
| DE3104564C2 (de) * | 1981-02-10 | 1987-11-12 | Neumann Elektronik GmbH, 4330 Mülheim | Automatischer Anrufbeantworter |
Family Cites Families (9)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US4032712A (en) * | 1972-11-24 | 1977-06-28 | Data Time, Inc. | Telephone answering device with separate announcement erase and playback control timing periods |
| US3920908A (en) * | 1974-06-25 | 1975-11-18 | Constantine R Kraus | Buyer credit service for a telephone system |
| US4066847A (en) * | 1976-09-29 | 1978-01-03 | Automation Electronics Corporation | Automatic call answering and sequencing system |
| EP0012864B1 (de) * | 1978-12-16 | 1983-12-14 | Deutsche Fernsprecher Gesellschaft mbH Marburg | Fernsprechapparat |
| US4255618A (en) * | 1979-04-18 | 1981-03-10 | Gte Automatic Electric Laboratories, Incorporated | Digital intercept recorder/announcer system |
| US4420656A (en) * | 1979-11-27 | 1983-12-13 | Michael Freeman | Interactive telephone answering system |
| JPS5684063A (en) * | 1979-12-13 | 1981-07-09 | Nec Corp | Switch box system |
| JPS5690664A (en) * | 1979-12-25 | 1981-07-22 | Hitachi Ltd | Acceptance system for extension connection information |
| US4277649A (en) * | 1980-01-18 | 1981-07-07 | Bell Telephone Laboratories, Incorporated | Method and apparatus for screening telephone calls |
-
1984
- 1984-04-18 US US06/601,711 patent/US4623761A/en not_active Expired - Lifetime
-
1985
- 1985-04-15 CA CA000479105A patent/CA1237838A/en not_active Expired
- 1985-04-17 DE DE3590157A patent/DE3590157C3/de not_active Expired - Lifetime
- 1985-04-17 GB GB08530653A patent/GB2178625B/en not_active Expired
- 1985-04-17 EP EP85902303A patent/EP0185029B1/en not_active Expired - Lifetime
- 1985-04-17 WO PCT/US1985/000689 patent/WO1985005000A1/en active IP Right Grant
- 1985-04-17 JP JP60501915A patent/JPS62501462A/ja active Pending
- 1985-04-17 DE DE19853590157 patent/DE3590157T/de active Pending
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US4328396A (en) * | 1975-08-13 | 1982-05-04 | Theis Peter F | Total service telephone answering system |
| GB2018091A (en) * | 1977-12-29 | 1979-10-10 | Buchberger G | Conversational telephone call distributor |
| DE3104564C2 (de) * | 1981-02-10 | 1987-11-12 | Neumann Elektronik GmbH, 4330 Mülheim | Automatischer Anrufbeantworter |
Non-Patent Citations (1)
| Title |
|---|
| NN, "Sprachbriefkasten", In: Funkschau 4/1983, S.53, 54 * |
Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| DE4223334A1 (de) * | 1992-07-16 | 1994-01-20 | Beyer Kg Wolfgang | Gerät zum Einspielen von Musik und Sprache |
| DE4223334C2 (de) * | 1992-07-16 | 1998-06-18 | Beyer Kg Wolfgang | Gerät zum Einspielen von Musik und Sprache |
| DE19841683A1 (de) * | 1998-09-11 | 2000-05-11 | Hans Kull | Vorrichtung und Verfahren zur digitalen Sprachbearbeitung |
| US8468027B2 (en) | 2001-09-04 | 2013-06-18 | Kombea Corporation | Systems and methods for deploying and utilizing a network of conversation control systems |
| DE102004004588A1 (de) * | 2004-01-29 | 2005-09-08 | Infineon Technologies Ag | Vorrichtung und Verfahren zur flexiblen Beantwortung von Anrufen anhand von Benutzer-definierten Antwort-Sprachnachrichten |
Also Published As
| Publication number | Publication date |
|---|---|
| JPS62501462A (ja) | 1987-06-11 |
| DE3590157C3 (de) | 1994-12-15 |
| GB2178625A (en) | 1987-02-11 |
| DE3590157T (de) | 1986-05-15 |
| EP0185029A1 (und) | 1986-06-25 |
| GB2178625B (en) | 1988-03-02 |
| EP0185029A4 (und) | 1988-10-24 |
| US4623761A (en) | 1986-11-18 |
| CA1237838A (en) | 1988-06-07 |
| EP0185029B1 (en) | 1993-01-27 |
| WO1985005000A1 (en) | 1985-11-07 |
| GB8530653D0 (en) | 1986-01-22 |
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Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| 8180 | Miscellaneous part 1 |
Free format text: DER ANMELDER LAUTET RICHTIG GOLDEN ENTERPRISES, MELBOURNE, FLA., US |
|
| 8110 | Request for examination paragraph 44 | ||
| D2 | Grant after examination | ||
| 8363 | Opposition against the patent | ||
| 8366 | Restricted maintained after opposition proceedings | ||
| 8305 | Restricted maintenance of patent after opposition | ||
| D4 | Patent maintained restricted | ||
| 8327 | Change in the person/name/address of the patent owner |
Owner name: GOLDEN VOICE TECHNOLOGY AND TRAINING L.L.C., HIGHL |