CN1255682A - 在因特网站上提供客户配置的机器的方法与装置 - Google Patents
在因特网站上提供客户配置的机器的方法与装置 Download PDFInfo
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Abstract
基于网络的网上在线商店包含配置器、购物车、结帐台及数据库,其中该网上在线商店的用户界面能按照属于规定的客户组的用户标识定制配置计算机系统。配置器是为以按照规定的用户输入选择的选项配置计算机系统而设置的,这些选项及各选项的各自的定价是按照属于规定的客户组的用户标识在配置器网页上提出的。购物车是为临时存放客户配置的计算机系统设置的,该购物车包含购物车网页。结帐台是为提出支付选项及为获取支付与交货信息而设置的,该结帐台包含结帐台网页。最后,该数据库是为按照属于规定的客户组的用户标识动态地提供配置选择给配置器设置的。还公开了网上在线商店方法及用户界面。
Description
这里的公开一般涉及按定单制造的计算机系统,更具体地,涉及能通过因特网进行用户定制的配置、定价及定购计算机系统的网上在线商店用户界面。
以基于网上在线商店的第一代网站,给予客户选择基本计算机系统(或机架)、按规格定制系统及问价的能力。这一网上在线商店起初集中在最起码的要求上。这便是制造一个系统及得到售价。
在先有网上在线商店中,配置器允许客户网上在线定制系统及购置它。配置器允许客户选择给定的计算机系统型号并按照用户选择的选项定制该计算机系统。这种配置器最为了解特定计算机系统的人们所接受,即:不需要销售代表帮助便非常自信的人们。然而,早期网上在线商店不是用户友好的,它只引起较少需要销售人员帮助的计算机客户的兴趣。在后一情况中,以前的网上在线商店允许客户回答他们的问题之一而不是所有问题。这些客户仍需要销售代表的帮助。此外,对于先有网上在线商店,假设在提出所有可获得的选项中这些选项全部一起工作,而客户不会建立制造商不能制造的系统。这种假设不是永远正确的。
对于上一代网上在线商店,其又一缺点为客户可放入定单但稍后即从网上在线系统取走定单并输入到另一定单管理系统之后才能发现,这会延迟客户配置的系统的发货(即,比通常的制造与交货时间长)。定单管理系统会通知销售代表与客户通信。通常,销售代表会通知客户最后定货量及确认定单。此外,只有这时客户才会发现“该系统的交货时间竟要五周”。此外,客户会高度倾向于取消定单,由于客户原来设想系统会在通常的交货时间内发货(大约一周左右)。
网上在线商店所用的先有方法包括提供客户配置与定购特定计算机系统的能力的基于网站对象的应用。原始网上在线商店应用向客户提供选择与问价关键系统选项的能力、在单一定单上包含多个系统的能力及提供放置标准计算机系统定单所必需的信息的能力。
自选系统选项及然后问其价格的能力是通过提供网上在线配置器而实现的。这一配置器使客户能从选择的系统的可获得的系统选项的显示中选择关键性系统定义的部件。可获得选项的显示包含“增量”价格表示,其中系统价格变化受选择选项的影响。配置器提供根据所作出的选择更新整个系统定价的能力。在单一定单中包含多个项目的能力是通过“购物车”而实现的,其中购物车表示传统购物车的等价物。购物车使客户能将无联系的系统集中在一张定单中,并且指定要包含在定单上的各独立系统的量。此外,提供放置标准定单所需的客户特定的信息的能力是通过网上在线“结帐台”的存在而提供的,结帐台主要包含方便捕捉请求的与要求的信息的表格。结帐台表格包含保证进入所需求的领域的简单逻辑规则。
上一代基于网络的网上在线商店应用的问题在于对客户请求的反应能力是难于接受的,例如在高峰商业钟点期间高达50%的请求得不到满足。维护网上在线商店的程序代码时间较紧张并且比所希望的伸缩性小。网上在线商店的特征组对无销售点推销能力贡献很小。网上在线商店的特征组对发布更详细的选项信息也不提供措施。再进一步,网上在线商店的特征组对警告客户关于选择系统选项之间的已知兼容性问题也不提供措施。该特征组对通知在系统的交货时间上具有的某些系统选项的有效选择也不提供措施。供网上在线商店销售商或计算机系统制造商中各商业部门使用的网上在线商店的定制是远非最佳的。先有网上在线商店的问题的影响包含流失业务及降低对网上在线购货经历的客户满意度。
存在于上一代网上在线商店中的其它问题包含缺乏对客户要求的反应能力。此外,上一代网上在线商店对于客户对与计算机系统相关的信息的需求的服务受到信息发布不完整的困扰。此外,也未提出系统不兼容性问题。从而希望具有改进的网上在线商店的精确性、可靠性及整体质量及克服上述问题的购物经历。
按照一个实施例,具有能按照属于规定的客户组的用户标识定制计算机系统的配置的用户界面的基于网络的网上在线商店包括配置器、购物车、结帐台及数据库。设置配置器用于以按照规定的用户输入选择的选项来配置计算机系统。按照属于规定的客户组的用户标识将选项及各选项的相应定价提供在配置器网页上。设置购物车来临时存放客户配置的计算机系统,其中该购物车包含购物车网页。结帐台用于提供支付选项和获得支付及发货信息。结帐台还包含结帐台网页。最后,设置数据库用于按照属于规定的客户组的用户标识动态地向配置器提供配置选项。
在另一实施例中,配置器还包含可获得的选项及它们各自的选项细节的推销建议,推销建议是呈现在配置器网页上的。购物车还包含添加选项的推销建议,该推销建议是呈现在购物车网页上的。结帐台的支付选项呈现在结帐台网页上。数据库还按照属于规定的客户组的用户标识向配置器动态地提供推销建议。数据库还按照属于规定的客户组的用户标识向购物车动态地提供推销建议。数据库还按照属于规定的客户组的用户标识向结帐台动态地提供支付选项。
在又另一实施例中,配置器进一步包含警告指示器,用于指示可能不利地影响配置的计算机系统的选项。网上在线商店还包含这里讨论的其它附加选项与特征。还公开了网上在线商店用户界面。
本公开的网上在线商店包含单一的网上在线商店,它有利地为特定的客户组生成可为每一个客户定制的给定网上在线商店视图。虽然该网上在线商店对许多不同的客户具有许多不同的商店的外观,实质上它是同一核心网上在线商店但可为各客户定制的且为数据库驱动的。从而结合这里所讨论的附加的特征有利地改进了网上在线商店的定制。
本公开的网上在线商店实施例通过对包含个人计算机系统在内的定制配置的计算机系统的定购是特定的增强的网上在线商业应用,有利地改进了网上在线购物经历的精确性、可靠性及整体质量。网上在线商店的这些实施例是为对客户要求的反应能力(可获得性及速度)及为客户对与个人计算机相关的信息的需要的服务的完整性而优化的。
从下述实行本发明的最佳模式的详细描述中,本发明的上述与其它意义与优点将更为清楚。在下面的描述中,将参照附图加以说明:
图1示出按照本公开的网上在线商店的概要方框图表示;
图2示出按照本公开的一个实施例利用计算机系统通过因特网访问网上在线商店;
图3,包括3A、3B与3C,示出包含本公开的客户配置的机器方法与系统装置的各种特征的网上在线商店的示范性页;
图4示例包含本公开的客户配置的机器方法与系统装置的长研制周期警告的网上在线商店的示范性页的一部分;
图5示出包含网上在线商店的配置屏面的替代表现形式的示范性页的一部分,替代表现形式中包含所有系统选项;
图6示出按照本公开的客户配置的机器方法与系统装置的实施例的网上在线商店的购物车的页;
图7示出按照本公开的客户配置的机器方法与系统装置的一个实施例的网上在线商店的结帐台页的一部分;
图8示出按照本公开的客户配置的机器方法与系统装置的另一个实施例的网上在线商店的结帐台页的一部分;
图9示出图8的结帐台页的另一部分;
图10示出图8的结帐台页的又另一部分;以及
图11为示范性计算机系统的方框图。
本申请涉及AmyVanWyngarden为发明人的名为“在因特网站上提供与访问数据的方法与装置”的1998年1月19日提交的共同未决美国专利申请序号09/009,401通过引用将该共同未决申请全文结合在此,该发明转让给本发明的受让人。
结合本实施例,网上在线商店是因特网网站的一个部分,客户能用它来例如按照该客户所想要的选项配置特定的计算机系统。网上在线商店通常是较大的因特网网站的子集。在网上在线商店,客户能选择他所感兴趣的一或多种产品。在选择了特定产品时,网上在线商店向客户提供取得该特定产品的产品信息、按规格定制该产品,询问定制的产品的价格,购买该产品及这里所讨论的其它行为的能力。虽然购物是在网上发生的(即客户选择特定种类的系统(机架)),当客户准备好购买定制的系统时,便将客户引导到(看不见地)网上在线商店应用所控制的该部分网站。
参见图1,下面讨论供在生成客户配置的机器,即客户配置的计算机系统中使用的网上在线商店10的当前实现。网上在线商店10包括欢迎或介绍模块12、商业应用模块14及感谢你模块16(即感激你的定单)。本实施例还包括增强的网上在线商店用户界面,它有利地能通过因特网进行系统配置、定价及定购计算机系统。商业应用14包括配置器18、购物车20、结帐台22及数据库24、数据库24向配置器18、购物车20及结帐台22提供信息,如箭头26所示。配置器18包括定价模块28、视图模块30、研制周期警告模块32、确认(或兼容性)警告模块34及推销模块36。配置器18的各种模块是受来自数据库24的数据驱动的,如下面进一步讨论的
网上在线商店10包含欢迎页12、配置器页18、购物车20、结帐台22及感谢你页16。欢迎页12包含静态页并通常位于商业应用14外部。配置器、购物车及结帐台在商业应用内部并易于受数据库驱动,从而配置器、购物车及结帐台各链接在数据库上,如图1中所示,购物车包含数据库驱动的购物车推销信息特征。此外,结帐台包含支付特征、交货特征、区分个人与企业特征及指令扩展牲特征(即如何填写网上在线表格)。
欢迎页12通常是介绍页并包含对网上在线商店10的链接。欢迎页通常是静态欢迎页。网上在线商店10包含用于全部由数据库24驱动的配置器18、购物车20及结帐台22的智能进程。在完成结帐时,将客户链接到感谢你页16。感谢你页16提供感谢客户已发出定单或访问网上在线商店的消息。
如这里所讨论的,本公开的网上在线商店包含智能进程。本网上在线商店的智能度高于先有网上在线商店的,其中先有网上在线商店的智能水平是集中在配置器上的。先有网上在线商店的配置器向用户提供从欢迎页选择的系统并包含所有可获得的选项。先有网上在线商店的智能在于描述客户已选定的系统选择项。本网上在线商店考虑某些选择不象其它选择那样准确。从而当前网上在线商店的配置器已变得更智能。在购物车及结帐台上也已加上了智能度,以前并不存在这样的智能度。从而已改进了配置器的智能并在购物车及结帐台上加上了智能。执行改进的智能及增加的智能的程序代码可包含在分离的程序模块或软件包中或者可与网上在线商店商业应用一体化。数据库及驱动数据库的网上在线商业应用构成网上在线商店。数据库也可包含在网上在线商店的商业应用中。这里所描述的程度代码及功能可用本技术中众所周知的编程技术实现。
再参见图1,其中示出由数据库24驱动的配置器18的特征。本质上,整个配置器18是由数据库驱动的。如上所述,配置器18、购物车20及结帐台22受数据库24驱动并且是商业应用14的一部分。例如,对于购物车20,提供与已由网上在线商店客户配置及放在购物车中的特定系统关联的附加推销信息,如下面进一步讨论的。
参见图2,客户能用任何适当的计算机设备40通过因特网42访问网上在线商店10。计算机设备40可包含显示器42、计算机44、键46及鼠标设备48。当客户正在利用网上在线商店时,利用显示器42来显示网上在线商店的各页。
简要地参见图11,其中示出了具有按照这里讨论的网上在线商店10配置的特征的计算机系统50的系统方框图。计算机系统50包括中央处理单元(CPU)52、诸如集体用参考号54指定的显示器、键盘、鼠标器及关联的控制器等输入/输出(I/O)设备、硬盘与驱动器56、及诸如用参考号58集体指定的软盘与驱动器及其它存储设备等,及集体用参考号60指定的各种其它系统,它们全体用作为总线62集体地在图11中示出的一或多条总线互连。
参见图3(3A、3B与3C),从系统配置选项屏70看,网上在线商店10的客户能通过从列出在配置屏70上的选项中选择来构成客户配置的机器。定价选项模块28包含更新价格功能。更新价格功能导致显示在配置屏上的价格反映对系统选项作出的任何改变。可通过点击配置屏上的“更新价格”图符72完成更新价格功能的选择。在取得想要的配置时,客户可随即选择“加到购物车”图符74将配置的系统加到购物车20上并根据需要继续购物。
本网上在线商店应用与系统提供网上在线商店应用,其中包含配置、定价、确认、发货延迟指示及推销模块。确认模块提供对客户建立的配置的某种形式的确认。发货延迟指示器向客户提供作为选择特定选项的后果的任何研制周期或发货延迟的指示。此外,推销模块提供这里也称作推销信息或消息的、推荐在特定配置中选择的选项的消息,例如包含哪些选项可能比其它选项更好的消息。
对于研制周期或交货延迟模块32,利用警告图符提供长研制周期警告。在一个实施例中,长研制周期警告图符80为例如图4中所示的黄色惊叹号形式。在选择了识别为对交付所要的系统的时间具有明显影响的系统选项时显示给网上在线购物者该警告图符。例如通过点击若干商店导航或行动按钮中任何一个来请求更新/刷新网页时在配置器中显示该警告图符与相关消息。警告的显示分两部分。第一部分包含通用报警80,表示存在任何数目的潜在有问题选项,该通用报警显示在网页上,例如接近该页项部处。第二,在靠近配置器中的各长研制周期选项位置处显示长研制周期图符82。通过在商店产品数据库24的项目主记录中输入一个标志而手动标识为值得长研制周期警告的选项。网上在线购物者可点击警告图符而接收当前标记为明显延迟系统发货的所有项目的手动维护的清单及其估计发货时间。
进一步对于研制周期延迟或交货延迟指示模块,研制周期延迟指示器向客户提供特殊选择的选项与/或选项的组合将导致交货延迟的指示并可进一步包含延迟一定时间量的指示。换言之,交货延迟指示器向客户提供特殊选择的选项将导致交货延迟的事先通知。例如,发货交付有可能不利地影响研制周期或交货从一周的制造与发货延迟到五周。
本实施例的发货或研制周期指示器有利地向客户提前或及早提供作为选择了特殊选项的结果可能出现的潜在发货延迟的指示,客户无须在提交定单之后才等待而是在客户配置与/或建立其特定计算机系统时便能知道任何发货延迟。发货或研制周期延迟指示器最好是动态指示器。
结合对网上在线商店应用的另一增强,在客户定制建立特定系统期间,向客户提供推销建议。推销建议模块36能进行销售点推销,包括提供推销消息。推销消息76可包括例如关于特定产品、特征与/或选项的通用文本(图3)。推销建议模块是用于在网上在线商店应用的页内发布消息给一或多个位置的信息型发布模块。推销建议模块也能响应在配置定制计算机系统期间客户作出的特殊选择,调用特定消息。从而网上在线商店应用能包含推销消息以及警告消息(即,来自确认模块)。
推销模块36包含推销消息79、选项推荐75及选项细节76。再参见图3,选项推荐75在配置器的各选项选择点上提供显示表达推荐选项选择77的推荐目的的文本消息。还考虑到进一步教给或协助客户选择有效的系统选项的附加用途。选项推荐/文本消息是从商店产品数据库24的条目中获得的。选项细节76提供从配置器到关于所提出的系统选择选项的更具体详细的信息的链接的能力。在系统选项选择有可能协助从显示的替代品中选择正确的选项的各点上有可能进行链接。链接的出现是由包含商店产品数据库24中的详细信息的页的网页位置(即URL)的条目触发的。
网上在线商店还包含客户建立的配置的确认。确认(或兼容性)向客户提供确认消息指示为特定系统选择的选项出现不正确。如果为特定系统选择的选项将不利地影响配置的系统的交货,则发布警告消息使用户能相应地修改选项。换言之,确认增强使客户知道何时一或多个选项由于种种原因而是不兼容的。确认增强包含内装的逻辑,它检验客户建立的特定配置并指示所选择的选项是否能为特定的配置安装在一起。如果两或多个选项不兼容。则在一个实施例中,确认增强返回一条消息指示这些选项不兼容,如这里进一步讨论的。
对于确认34,发布系统选项兼容性警告,类似于长研制周期警告。系统选项兼容性警告包含诸如图3与4中所示的绿色复选标记形式的图符。当识别出客户选择的系统选项与另一系统选项具有不兼容性时将该系统选项兼容性警告图符提供给网上在线购物者。此外,当例如通过在商店导航或行动按钮的任何一个上点击而请求更新/刷新网页时,在配置器中出现警告图符与相关消息。警告的提出分两部分。首先,在网页上例如接近页顶部处显示存在任何数目潜在的有问题系统选项的通用报警84。第二,在靠近配置器中各潜在不兼容选项的位置处显示选项兼容性图符86。与长研制周期警告不同,选项兼容性警告是伴有说明可能的不兼容性的文本消息的。按照一个实施例,警告的出现只表示存在不兼容性的可能性,并不表示已有计划地识别。选项是通过商店产品数据库24中的警告文本条目人工识别为与其它系统选项具有潜在的不兼容性的。
确认最好包含选项组合的交叉检验。交叉检验判定特定的选项组合是否能物理地建造。例如,产品组可能指示某些事物不能安装或选择的主板只允许增加三件事物而客户选择了四件。另一例子可能包含特定选项要求选择第二选项,因此必须选择附加选项,否则系统不能建立或导致不定期发货延迟。
客户建立的系统的确认帮助提高客户定单在网上在线商店方面的一致性。将不履行的定单(即由于种种原因不能实际建立的系统的定单)优先地处理掉到比以前所取得的明显地降低的出现百分比。从而网上在线商店应用的客户在选项对给定的配置不能工作时接到事先的警告。这时客户便能修正、改变与/或删除引发确认警告的特定选项。
对于本实施例,设想了两种确认。第一种确认称作被动确认。被动确认涉及确认模块知道特定的选项不能一起工作,及提供指示特定选项不应包含在同一配置中的确认消息。第二种确认称作主动确认。主动确认是配置的选项的主动交叉检验并在检测到问题时提出问题所在。这便是,在检测到同一配置内的特定选项时,可向客户提出警告。作为替代,在选择第一选项时,如果第一选项不能与第二选项存在在同一配置中便禁止选择第二选项。在后一实例中,一个实施例在显示时可以只包含能与第一选项兼容的那些选项。此外,例如显示指示与第二选项的特定不兼容性的消息。
再参照配置器、视图模块30包含“所有选项”配置器视图。这便是,提供了从标准视图70(如图3中所示)改变到“所有选项”视图90(如图5中所示)的功能。在线配置器的标准视图是其中的系统选项77通过“下拉式”选择框提出的并且只显示当前选择的选项。标准视图最好是默认显示,即不需要购物者动作显示的。然而,标准视图的选择可通过选择标准视图选择按钮96(图3)来完成。“所有选项”配置器视图是其中同时示出所有系统选择选项的。在后一视图中,选择是通过使用“单选按钮”92进行的。“所有选项”配置器视图的激活是通过选择适当的视图选择按钮94(图5)作出的。
按照网上在线商店的另一方面,购物车是用推销选项定制的。购物车与配置器类似地承担推销选项。利用可以定制的结帐台,网上在线商店至少在一定程度上提供可以端对端定制的商店。购物车是网上在线商店的最低程度可定制部分。配置器是网上在线商店最高程度可定制部分。结帐台包含具有介于购物车与配置器之间的定制程度的网上在线商店的可定制的部分。从而网上在线商店是可以端对端定制的。也受到数据库驱动的欢迎页也能在一定程度上制成可定制的。
关于购物车20,提供了定制的推销消息100。在购物车中可获得关于推广销售及交叉销售机会的客户特定的推销消息100的显示空间。商店数据库24中的文本消息条目触发购物车网页102上推销或信息内容的显示,如图6中所示。购物车消息最好在逐个客户的基础上改变,即由商店定制。购物车网页102还包含用户编辑或删除购物车内容的功能,如用参考号104集体指示的。用参考号106集体指示的其它选项包含继续购买、保存购物车及放置定单。还提供了用参考号108集体指示的附加消息。
进一步对于购物车,可以根据购物车的内容提供推销建议。这便是,根据用户的购物车的内容,是否有什么东西能作为升级或交叉销售推荐的。具体对于该用户,对于购物车中的客户配置的机器下面能做什么可能是有帮助的。网上在线商店购物车包括提供例如图6所示的推销消息。放入推销消息最好取决于具体用户的具体购物车内容。上面已证明了什么能称作主动消息。同样,此消息也能是被动消息。被动消息并不看购物车中是什么,而是显示没有必要与购物车中的东西直接有联系的消息。例如,被动消息可包含要在特定时段中显示的特定消息。从而消息是静态或被动的。购物车推销消息在网上在线商店售货结帐以前向用户提出附加尝试来为商品或服务作广告,或进一步推荐物品供用户购买。例如,计算机系统的附件、拓展保修服务、软件、硬件、打印机或其它设备都可以作广告。从而购物车是数据库驱动的。推销建议是从数据库提供到购物车中的。如所讨论的,一旦客户配置了所希望的系统,便能将该配置的系统加到购物车上。
购物车内容筛选是按照本公开的网上在线商店的另一特征。即购物车进一步包括购物车内容筛选。购物车内容筛选包含识别试图将不合逻辑/无效的系统组合(即两个不同的商业部门提供的组合)放在同一购物车中的功能。购物车内容筛选限制这种情况的发生。在商业应用中包含适当的逻辑来筛选试图将因为商业原因不兼容的系统组合放在购物车中。
对于购物车内容筛选,网上在线商店售货商不能将客户作为某人来结算,直到网上在线商店知道将该客户作为什么人来对待为止。购物车中的物品确定客户是谁。例如,客户可从联邦政府商店购物,称作G.S.A合同。客户也能从对应于不受限制的网上在线商店的零售商购物。这是允许的组合,因为联邦客户能不按合同及按合同购买。不合逻辑的组合便是G.S.A.客户具有第一折扣价而该客户又到实行不同折扣价的法人组织商店。在购物车中出现带有来自两种不同折扣价格表的价格的物品,网上在线商店便不知道客户是谁。客户不能既是折扣客户A又是折扣客户B,只能是其中之一。从而购物车内容筛选防止客户在去掉冲突的打折扣物品之一以前前进到结帐台。
如上面讨论的,购物车是基于属于特定客户组的用户标识的。用户不限于如何能进入网上在线商店。用户能放物品在购物车中,退出商店,再进入及放另一物品在购物车中,因为购物车是受对话所控制的。从而用户有可能从不同的商店选择两或三件物品。从而能将物品分组成例如来自专卖店及非专卖店的。然而,由于下述原因,客户不能同时在购物车中具有取自两家不同专卖店的物品。对于联要商店来说,在一个购物车中具有来自两家不同专卖店的处理物品是不合法的。在这一实例中,网上在线商店不是设立成将客户识别成除了这些特殊客户以外的任何事物。当购物车中有来自一家以上专卖店的物品时,结帐台不能确定客户是谁。如果结帐时在购物车中只留有来自联邦专卖店的物品,进程便能进行到结帐台。通知用户存在着冲突。政府页是众所周知的。在准备结帐时购物车中内容筛选是有用的。定制的结帐只能提供给识别的客户,其中筛选是为识别客户进行的。不合法定单(即包含来自两家专卖店的物品)被防止到达结帐台,由于商业原因(如不同定价)非法定单是不相容的。
参见图7-10,下面详细讨论结帐台。按照本公开的网上在线商店,提供了定制结帐台页内容。结帐台22包含动态生成标准网上在线商店结帐表格的客户特定的变化的功能。结帐台显示网页110的发货与支付选项是通过商店数据库24加以控制的。此外,在线提交客户定单的路由是通过显示受商店数据库24的条目支配的识别出的客户分类(如,小企业、联邦政府)加以控制的。最后,结帐台要求与结帐台指令的定制说明是通过三个独立的数据库驱动的文本消息部分的支持起动的。这一组合允许建立最符合特定客户的数据采集与信息发布要求的结帐表格。结帐台网页包含标识输入112、谁将拥有定购的物品114、企业或组织的类型116、向何处交付定购的货物118、如何交货120、以及最后的帐单及支付信息122与124。
此外,按照本实施例的结帐台是由商店定制的,然而,与之相反,先有网上在线商店中的结帐包含静态的表格。换言之,本实施例的结帐台页或显示反映客户选择的支付选项。例如,如果客户希望用信用卡购买客户配置的计算机系统,则结帐台显示只需要输入该客户的信用卡信息的表格。不显示诸如个人租借支付信息或其它类型的支付选项等其它细节。结果,客户不会被不必要的信息所困扰。信用卡选项页专用于获取客户信用信息。过去,会提交给客户一个整体(all-in-one)表格,客户必须填完该具有多种输入、信息及进一步趋向于使用户混淆的多种支付选项的文本消息的整体表格。用整体表格,客户很容易被文本消息或填表指令等所困扰。
知道了客户所在的商店,网上在线商店提出适合于该商店的结帐方式。例如,如果客户在企业网上在线商店中,结帐台便不显示或提出个人租借选项计划及个人租借数据输入,而是提出企业租借信息及请求企业租借输入。从而结帐台有利地只提出与客户所在的特定商店有关的信息及请求相关的输入。结帐台并不提出与特定客户无关的问题。
如果网上在线商店判定客户是购买供家庭/个人使用的计算机系统的家庭客户,则结帐台有利地避免提供与购买供家庭/个人使用的与家庭客户无关的信息。例如,结帐台不问公司名或组织名。此外,结帐台也不问关于诸如企业租借等支付选项。与客户所在的特定商店不直接相关的所有支付选项不提供给该给定客户。按照本公开的结帐台特征筛选掉无关的结帐选项,即与特定客户或客户组无关的那些选项。
关于结帐台,每一次需要为先有网上在线商店在建立新商店中定制结帐台时,需要建立新的对象或结帐台页。这使它更缺少伸缩性,例如从一个客户组跃升到10个客户组。此外,每次需要扩充客户组时,这也意味着回到软件开发者及重新创建商店单元。这一先有方法是低效的。
现在结帐台是数据库驱动的。伸缩性是内在的。这便是,如果需要在网上在线商店上增加另一客户组,便定义公用元素,它们定义该新客户组如何与前面定义的客户结帐台不同,允许该应用在运行中建立客户组结帐台,无须开发人员介入。提供了成套工具用于生成符合许多客户要求的定制结帐台。
进一步对于结帐台,与先有网上在线商店的一种规格符合所有的结帐台相比,本网上在线商店的结帐台包含不同的定制特征。例如,为了结帐,在家的购买者没有必要了解或受任何企业租借信息或输入的支配。这种企业租借信息或输入作为起阻碍作用的措施作用在在家购物者上并有损于家庭在线购买者的在家购买经历。家庭在线购物者通常并不想读企业租借条款与条件。这些认为是对给定的客户组起阻碍作用的事物现在有利地从特定客户组的网上在线商店上消除了。
交货选项及支付选项也是可定制的。基本原则之一是识别企业与个人商店。能将商店识别为企业(即专为企业客户的)或个人的(即只为个人用户的)。以这一方式内建定制结帐台的功能,使得结帐台只要有可能便能识别出将与结帐台的用户无关的方面从选择的客户组去掉的方法。例如,企业客户不符合个人租借支付选项并从而必须避免它,或间接地点击它。类似地并且更重要地,对于个人用户,结帐台避免问个人用户的公司名。换言之,网上在线商店结帐台并不问个人用户公司名,从而避免困扰该客户,否则他会认为他并没有正确填完结帐表格。如果客户感到困惑,该客户有可能决定退出网上在线商店及拿起电话来放定单而不是在线。结果,在不在线销售时损失效率。本网上在线商店有利地维护通过网上在线放置定单所得到的效率。
在存在混淆个人与企业的可能性的地方,网上在线商店优先地包含定制来减少这种混淆。这便是,网上在线商店避免有可能混淆客户,尤其是个人客户的事物。例如,支付选项、交货选项及完成网上在线表格中的指令的对客户的消息是内建以便可按照给定客户组定制。
网上在线商店的另一元素包含对于企业客户询问该客户所在的企业的类型,以便在网上在线购物之后如果需要进一步的帮助,可将客户适当地引导到适当的接待销售人员。个人客户并不需要遇见询问该客户所在的企业的类型的页。后一实例中的这种消息有可能困惑与疏远个人客户。在个人网上在线商店中,按照结合本公开的方法与装置内建结帐台的定制不问这些企业型问题。
数据库中每一个结帐台所定义的是结帐台的可定制的元素部分。这些元素包含能为结帐台提供网上在线商店销售商的哪些部门。例如,如果企业网上在线商店可识别三种类型的企业,小型、中型与大型。网上在线商店能用雇员规模来要求企业客户定义它自己。2000雇员以下可以是小型企业。网上在线商店包含建立企业商店的功能,其中将这三种企业类型/规模各定义为给定商店的允许的选项。
按照本公开的网上在线商店,在识别了特定客户是谁时(或在哪一客户组中时),网上在线商店便取出无关的选项与部门,并且不将它们作为客户选项提交给该客户。给定客户的结帐台定义为只拥有网上在线商店知道该客户是谁的有效选项。例如,对于联邦政府客户,如果将该联邦政府客户被识别为联邦政府,则没有相关部门选择。该选择优先地从联邦政府客户的结帐台中取出。在结帐台逻辑中认为一个部门是:“如果只有一个部门,则不给出。”即,如果给定的结帐台定义为只有一个合法部门,则在客户结帐时,则写入网上在线商店与商业应用的代码,使该一个部门不提供部门选择。只在具有多个部门与选择时,才在结帐台上提出它们。这就是定制的结帐台的一个方面,它是按照本公开内装在本网上在线商店中的。
根据网上在线商店对客户是谁的了解,不将与给定客户无关的信息(即对该给定客户无意义的信息)提交给该客户。换言之,根据网上在线商店对客户是谁的了解,这不会让你感到这只会增加混淆或时间与不方便。从而网上在线商店具有尽可能使结帐台可以为各客户组定制的内在能力。
在结帐过程中可将附加推荐消息加在结帐台页上以帮助用户。例如,消息可包含完成结帐台页的特定部分的指令。类似地,也包含其它消息,例如对于交货/发货。消息是数据库根据用户的客户组驱动的。可将这种消息保持在最小数量上以方便用户容易使用。
操作中,在访问网上在线商店的欢迎页时,网上在线商店包括识别访问网上在线商店的客户所在的客户组的功能。识别出客户属于特定客户组时,该客户到达对这一给定客户特定的商店。客户组指特定的公司、组织或个人,从而可有许多客户组。部分商店差别是配置器确定客户见到的是网上在线商店的哪一部分。欢迎页规定商店允许客户看见哪些产品。配置器确定允许客户在给定的系统内观看哪些选项(如每一欢迎页所选择的)、推销选项、哪些是允许选项等。
根据客户到达网上在线商店所实行的链路将客户标识为在特定的客户组中。这便是,链路包含通知网上在线商店客户所在的客户组的嵌入式的标识符。例如,联邦政府客户已点击通过http//www.dell.com上的网站并最终来到联邦网站。联邦网站包含联邦特定的信息。在联邦网站页上某处,网上在线商店售货商的联邦商业部分已说明当客户到达商店时,网上在线商店提供客户到达联邦网站的选项。嵌入前进到联邦网站的链路,在其中网上在线商店将这一客户作为联邦客户对待,因为客户进入并读取联邦网站页内容,从而它们已标识自己为联邦客户。
总理页便是特定类型客户组的实例,其中折扣定价是保密的并且信息是受口令保护的。具有到商店的链路的页是受口令保护的。通用模型是如果你能到达其中具有链接到商店的页,则根据用来访问网上在线商店的链路识别客户在特定的客户组中。客户组可包含个人客户、企业、组织、联邦政府等。各客户组将具有各自的客户组特定的网上在线商店的型式。然而网上在线商店的基层元素保持相同。在识别给定客户的客户组时,网上在线商店便根据给定客户的规定的客户组操作。从而向各客户组提供的网上在线商店各不相同。对于配置器中的长研制周期警告,在网上在线商店中能设定选项来激活对给定客户组的长研制周期警告。例如,家庭客户对于可能不愿意等待长于正常研制周期这一事实更敏感。网上在线商店的典型广告研制周期为一至两周的数量级。这一家庭客户可以从长研制周期警告中得益。例如,如果客户配置的计算机系统的研制周期对该客户的特殊要求不能接受,适当时家庭客户能修改定单。
如果任何项目具有三周以上的研制周期,则可在网上在线商店内将研制周期标志设定为三周或更多。从而,具有三周或更长研制周期的任何选项将示出“标志”(如显示长研制周期警告)。然而,在企业客户组网上在线商店中,企业客户可在收到定单后等待三周而不是六周。从而,具有6周长研制周期的选项将显示“标志”。换言之,对于企业客户组网上在线商店,将标志设定为6周。了解这一差别是重要的。这里的基本特征是将标志设定为指示选择特定选项将导致大于按照特定客户组的正常研制周期的研制周期。
兼容性警告(复选标记)与长研制周期(黄色惊叹号)之间的一种差别是选项兼容性警告最好提供不是通用的选项兼容性警告消息。换言之,选项兼容性警告最好是对用户已选择的选项特定的。长研制周期警告指示存在长研制周期的选项。长研制周期警告最好在网页的明显位置的一般高度上包含一个图符及消息(如“下面有四个警告”)。然后用户会向下卷动网页找出哪些选择具有长研制周期警告。对于带有长研制周期的各选项,图符可伴随有对该选择特定的警告消息。
兼容性警告与携带具有警告的消息可包含例如“你的选项选择存在潜在在问题”,操作系统的选择与硬驱动器不兼容等。兼容性图符伴随有对具体选项特定的兼容性消息。
配置器中的所有事物都是对每一客户或每一客户组的给定计算机系统(即机架)特定的。欢迎页是面向标识机架的。给定了机架,配置器显示该机架内对于给定的客户组的整体或可能的选项。该选项整体中已包含消息来帮助用户选择对于该用户的最佳选择。如果用户想要决定不同的机架,用户必须回到欢迎页及选择另一机架。配置器中的选项是取决于机架的。如果用户要到不同领域中,则该用户必须退出配置器,返回到欢迎页,及选择新的领域(即不同的机架)。推荐能包含研制周期警告以及兼容性警告。
推销是网上在线商店的另一特征。将推销设置成在客户打电话给网上在线商店销售商询问关于计算机系统时更好地模仿销售代表的所作所为,其中网上在线商店推销提供将更丰富的计算机系统销售给客户。网上在线商店的推销更好地模仿销售代表可能进行的销售与交叉销售推销。例如,推销可包含扩大销售的延长保修服务,扩大销售更多RAM、或更大硬驱动器或更大存储器容量。就在此将推销消息风建入到网上在线商店中。推销消息在销售点上的出现是一种改进。网上在线商店在销售点最好包含配置器与购物车。
本公开的网上在线商店有利地包含增加到配置器与购物车上的特征组。本网上在线商店也已从可靠性、性能及维护的观点有利的升级。此外,本网上在线商店包含使它尽可能健全的改进。最后,所讨论的推销可以定制。与先有网上在线商店的一种规格符合所有结帐台不同的是,本结帐强也包含可定制的特征。本公开的网上在线商店已扩展成可为每一个客户组定制的定制商店。
现在配置器包含四种新的特征,或增加了标准商店的要素。购物车包含新的特征。结帐台具有新的定制特征。网上在线商店的每一种版本包括改变给定客户组所需要的物品的能力(如长研制周期标志)。从而本公开所增加的要素都是商店可为给定客户组定制的。
端对端,有利地改进了网上在线商店经验。至少在这里所描述的特征的范围上,网上在线商店、其定制及使网上在线商店可定制是从数据库的观点提出的。网上在线商店是由数据库根据按网上在线商店识别出该客户是谁来驱动的。
本公开的网上在线商店及用户界面有利地克服了先有网上在线商店的缺点。这便是,先有网上在线商店不如这里相对于本网上在线商店所描述的那样可以定制。先有网上在线商点的焦点是“我拥有正确价格上的正确产品吗?”一旦在先有网上在线商店中选择了系统,结帐台对于所有客户都是一样的。在先有网上在线商店的后端上没有定制。此外,在先有网上在线商店中配置器的所作所为也有某些牺牲。
本公开的网上在线商店及用户界面从配置器到结帐台都扩展商店应用的定制。本网上在线商店及用户界面还进一步改进了配置器能发出的服务,即配置器能作为特征组发出的。总之,本公开的方法与装置提供改进的网上在线商店。此外,这里已描述了具有用户界面的供在用户配置的计算机系统的采购中使用的网上在线商店。
本网上在线商店包含生成用于特定客户组的、能进一步按客户进行定制的给定形式的单一网上在线商店。然而,该网上在线商店对许多不同客户具有许多不同商店的表现形式。本质上,它是同一核心网上在线商店,然而它是可为各客户定制的,进一步是数据库驱动的。从而,结合这里所讨论的增加的特征,有利地改进了网上在线商店的定制。
本公开的网上在线商店的实施例通过对包含个人计算机系统在内的定制配置的计算机系统的定购是特定的增强的网上在线商业应用,有利地改进了网上在线购物经验的精确性、可靠性及总体质量。网上在线商店的实施例是为对客户请求的反应性(可获得性及速度)及为在客户对与个人计算机相关的信息的需求的服务中的完整性而优化的。后一情况中的完整性是相对于通过电话定购时所经历的信息发布测定的。
虽然已参照其各种特定实施例具体示出与描述了本发明,熟悉本技术的人员会理解在其中可作出形式上与细节上的各种改变而不脱离下面的权利要求书中所陈述的发明精神与范围。
Claims (64)
1、一种基于网络的网上在线商店,具有能按照属于规定的客户组的用户标识定制配置计算机系统的用户界面,所述网上在线商店包括:
用于以按照规定的用户输入所选择的选项配置计算机系统的配置器,这些选项及各选项的相应定价是在按照属于规定的客户组的用户标识的配置器网页上提出的;
用于临时存放客户配置的计算机系统的购物车,所述购物车包含购物车网页;
用于提出支付选项及获得支付与发货信息的结帐台,所述结帐台包含结帐台网页;以及
用于按照属于规定的客户组的用户标识,动态地提供配置选项给所述配置器的数据库。
2、权利要求1的网上在线商店,其中所述配置器还包含可获得的选项及它们各自的选项细节的推销建议,推销建议是在配置器网页上提出的,及其中所述数据库还用于按照属于规定的客户组的用户标识动态地提供推销建议给所述配置器。
3、权利要求1的网上在线商店,其中所述购物车还包含添加选项的推销建议,推销建议是在购物车网页上提出的,及其中所述数据库还按照属于规定的客户组的用户标识动态地提供推销建议给所述购物车。
4、权利要求1的网上在线商店,其中所述结帐台的支付选项是在结帐台网页上提出的,及其中所述数据库还用于按照属于规定的客户组的用户标识动态地提供支付选项给所述结帐台。
5、权利要求1的网上在线商店,其中所述配置器还包括
用于指示容易不利地影响配置的计算机系统的发货的选项的警告指示器。
6、权利要求5的网上在线商店,其中该警告指示器包含关于容易产生大于规定的研制周期的配置的计算机系统的发货的延长研制周期的选项的研制周期警告,规定的研制周期是按照属于规定的客户组的用户标识的。
7、权利要求6的网上在线商店,其中该研制周期警告包含用于指示发货的延长研制周期的图形与文本消息。
8、权利要求7的网上在线商店,其中该图形包含惊叹号。
9、权利要求6的网上在线商店,其中容易引起发货的延长研制周期的选项是识别为对配置的计算机系统的发运时间上具有明显影响的选项。
10、权利要求6的网上在线商店,其中该研制周期警告是在更新/刷新配置器网页时在配置器中提出的。
11、权利要求6的网上在线商店,其中该警告指示器提供显示在配置器网页上的对存在任何数目的潜在成问题的选项的通用警报,及显示在配置器网页中靠近各长研制周期选项的位置处的长研制周期图符。
12、权利要求6的网上在线商店,其中通过在所述数据库中的项目主记录中输入标志,手动标识值得长研制周期警告的选项。
13、权利要求11的网上在线商店,其中用户激活规定的长研制周期图符导致除了对应的估计发运时间以外,显示标记为明显地延长系统交货的所有项目的手工维护的清单。
14、权利要求5的网上在线商店,其中该警告指示器包含在检测到按规定的用户输入选择的第二选项与所配置的计算机系统的第一选项不兼容时,提供系统兼容性警告的系统选项兼容性警告指示器。
15、权利要求14的网上在线商店,其中该系统选项兼容性警告指示器包含用于指示第二选项与第一选项的不兼容性的图形及文本消息。
16、权利要求15的网上在线商店,其中该图形包含复选标记。
17、权利要求14的网上在线商店,其中该系统选项兼容性警告是在更新/刷新配置器网页时在配置器中提出的。
18、权利要求14的网上在线商店,其中该系统选项兼容性警告指示器对存在的任何数目的潜在成问题的系统兼容选项提供显示在网页上的通用警告,及显示在靠近配置器网页中各潜在不兼容选项的位置处的系统不兼容性图符。
19、权利要求1的网上在线商店,其中所述配置包含用于在配置器网页的第一图形视图与第二表现视图之间进行选择的替换视图选择器,第一表现视图包含用于选项选择的下拉框,及第二表现视图包含供在选项选择中使用的单选按钮。
20、权利要求3的网上在线商店,其中所述结帐台是按照属于规定的客户组的用户标识定制的,定制包含选从由下述选项构成的组中选择的至少一个选项:接触信息、所有权信息、企业/组织的类型、支付/记帐单选项及发货/交货选项。
21、权利要求3的网上在线商店,其中所述结帐台还筛选购物车来判定购物车中的选择是否来自一家专卖商店以上,其中一家专卖商店对应于规定的客户组的所述网上在线商店的一家定制商店,及其中单一用户可通过一个以上规定的客户组访问所述网上在线商店。
22、一种基于网络的网上在线商店,具有用于能按照属于规定的客户组的用户标识进行计算机系统的定制配置的用户界面,所述网上在线商店包括:
用于以按照规定的用户输入选择的选项配置计算机系统的配置器,这些选项及各选项的相应定价是按照属于规定的客户组的用户标识在配置器网页上提出的,其中所述配置器还包含用于指示容易不利地影响配置的计算机系统的发货的选项的警告指示器;
用于临时存储客户配置的计算机系统购物车,所述购物车包含购物车网页;
用于提出支付选项及用于获得支付与交货信息的结帐台,其中所提出的支付选项是按照属于规定的客户组的用户标识的,所述结帐台包含结帐台网页;以及
用于动态地提供配置选项给所述配置器,推销信息给所述购物车及支付与交货选项给所述结帐台的数据库,其中各自的网页是按照属于规定的客户组的用户标识动态生成的。
23、权利要求22的网上在线商店,其中该警告指示器包含关于容易出现大于规定的研制周期的所配置的计算机系统的发货的延长的研制周期的选项的研制周期警告,其中规定的研制周期是按照属于规定的客户组的用户标识的。
24、权利要求23的网上在线商店,其中该警告指示器还包含用于在检测到按规定的用户输入选择的第二选项与所配置的计算机系统的第一选项不兼容时,提供系统兼容性警告的系统选项兼容性警告指示器。
25、权利要求24的网上在线商店,其中所述结帐台是按照属于规定的客户组的用户标识定制的,该定制包含选自由以下选项构成的组中的至少一个选项:接触信息、所有权信息、企业/组织的类型、支付/记帐单选项及发货/交货选项。
26、一种用于能通过基于网络的网上在线商店的用户界面按照属于规定的客户组的用户标识进行计算机系统的定制配置的方法,所述方法包含下述步骤:
提供配置器,用于以按照规定的用户输入选择的选项配置计算机系统,这些选项及各选项的各自的定价是按照属于规定的客户组的用户标识在配置器网页上提出的;
提供购物车,用于临时存放客户配置的计算机系统,该购物车包含购物车网页;
提供结帐台,用于提出支付选项及用于获取支付与交货信息,结帐台包含结帐台网页;以及
提供数据库,用于按照属于规定的客户组的用户标识动态地提供配置选项给配置器。
27、权利要求26的方法,其中该配置器还包含可获得的选项及它们各自的选项细节的推销建议,推销建议是在配置器网页上提出的,及其中数据库还按照属于规定的客户组的用户标识,动态地提供推销建议给配置器。
28、权利要求26的方法,其中该购物车还包含添加选项的推销建议,该推销建议是在购物车网页上提出的,及其中该数据库还按照属于规定的客户组的用户标识,动态地提供推销建议给购物车。
29、权利要求26的方法,其中结帐台的支付选项是在结帐台网页上提出的,及其中该数据库还按照属于规定的客户组的用户标识,动态地提供支付选项给结帐台。
30、权利要求26的方法,其中该配置器还包括
用于指示容易不利地影响所配置的计算机系统的发货的选项的警告指示器。
31、权利要求30的方法,其中该警告指示器包括关于容易产生大于规定的研制周期的所配置的计算机系统发货的延长研制周期的选项的研制周期警告,规定的研制周期是按照属于规定的客户组的用户标识的。
32、权利要求31的方法,其中该研制周期警告包含用于指示发货的延长研制周期的图形及文本消息。
33、权利要求32的方法,其中该图形包含惊叹号。
34、权利要求31的方法,其中该容易引起发货的延长研制周期的选项是识别为对发运所配置的计算机系统的时间上具有明显影响的选项。
35、权利要求31的方法,其中该研制周期警告是在更新/刷新配置器网页时在配置器中提出的。
36、权利要求31的方法,其中该警告指示器对任何数目的潜在成问题的选项的存在提供显示在配置器网页上的通用警报,及显示在靠近配置器网页中的各长研制周期选项的位置处的长研制周期图符。
37、权利要求31的方法,其中通过在数据库中的项目主记录中输入标志,手动地将选项标识为值得长研制周期警告。
38、权利要求36的方法,其中用户激活规定的长研制周期图符导致显示除相应的估计的发运时间以外,还显示标记为明显延长系统发运的所有项目的手工维护的清单。
39、权利要求30的方法,其中该警告指示器包含在检测到按规定的用户输入选择的第二选项与配置的计算机系统的第一选项不兼容时提供系统兼容性警告的系统选项兼容性警告指示器。
40、权利要求39的方法,其中该系统选项兼容性警告指示器包含用于指示第二选项与第一选项的不兼容性的图形与文本消息。
41、权利要求40的方法,其中该图形包含复选标记。
42、权利要求39的方法,其中该系统选项兼容性警告是在更新/刷新配置器网页时在配置器中提出的。
43、权利要求39的方法,其中该系统选项兼容性警告指示器对出现任何数目的潜在成问题的系统兼容性选项提供显示在网页上的通用警报,及在靠近配置器网页中的各潜在不兼容选项的位置处显示系统不兼容性图符。
44、权利要求26的方法,其中该配置器还包含用于在配置器网页的第一表现视图与第二表现视图之间进行选择的替换视图,第一表现视图包含用于选项选择的下拉框而第二表现视图包含供在选项选择中使用的单选按钮。
45、权利要求28的方法,其中该结帐台是按照属于规定的客户组的用户标识定制的,该定制包含选自由以下选项构成的组中的至少一个选项:接触信息、所有权信息、企业/组织的类型、支付/记帐单选项及发货/交货选项。
46、权利要求28的方法,其中该结帐台还筛选购物车来判定购物车中的选择是否来自一家专卖店以上,其中的一家专卖店对应于网上在线商店为规定的客户组定制的一家商店,及其中单个用户可通过一个以上规定的客户组访问网上在线商店。
47、一种通过基于网络的网上在线商店的用户界面按照属于规定的客户组的用户标识进行计算机系统的定制配置的方法,所述方法包括下述步骤:
提供配置器,用于以按照规定的用户输入所选择的选项配置计算机系统,这些选项及各选项的各自的定价是按照属于规定的客户组的用户标识在配置器网页上提出的,其中该配置器还包含用于指示容易不利地影响所配置的计算机系统的发货的选项的警告指示器;
提供购物车,用于临时存放客户配置的计算机系统,该购物车包含购物车网页;
提供结帐台,用于提供支付选项及用于获取支付与交货信息,其中所提出的支付选项是按照属于规定的客户组的用户标识的,该结帐台包含结帐台网页;以及
提供数据库,用于动态地提供配置选项给配置器、推销信息给购物车、及支付与交货选项给结帐台,其中各自的网页是按照属于规定的客户组的用户标识动态生成的。
48、权利要求47的方法,其中该警告指示器包含关于容易引起的大于规定的研制周期的所配置的计算机系统发货的延长研制周期的选项的研制周期警告,其中规定的研制周期是按照属于规定的客户组的用户标识的。
49、权利要求48的方法,其中该警告指示器还包含用于在检测到按规定的用户输入选择的第二选项与所配置的计算机系统的第一选项不兼容时,提供系统兼容性警告的系统选项兼容性警告指示器。
50、权利要求49的方法,其中该结帐台是按照属于规定的客户组的用户标识定制的,该定制包含选自由下述选项所构成的组中的至少一个选项:接触信息、所有权信息、企业/组织的类型、支付/记帐单选项及发货/交货选项。
51、一种网上在线商店商业应用用户界面,用于由因特网用户通过因特网上的网站进行计算机系统的定制配置及问价,该界面包括:
用于以按照规定的用户输入选择的选项配置计算机系统的配置器装置,所述配置器装置包含配置器网页;
用于由所述配置器所配置的个人计算机定价的装置;以及
用于在检测到容易不利地影响所配置的计算机系统的发货的选项时提供警告的装置,包含由下面的研制周期警告和选项兼容性警告构成的警告中至少一种。
52、权利要求51的用户界面,其中该警告装置包含关于容易产生比规定的研制周期长的配置的计算机系统的发货的延长研制周期的研制周期警告,规定的研制周期是按照属于规定的客户组的用户标识的。
53、权利要求52的用户界面,其中该研制周期警告包含用于指示发货的延长研制周期的图形及文本消息。
54、权利要求53的用户界面,其中该图形包含惊叹号。
55、权利要求52的用户界面,其中该容易产生发货的延长研制周期的选项是识别为在所配置的计算机系统的交货时间上有明显影响的选项。
56、权利要求52的用户界面,其中该研制周期警告是在更新/刷新配置器网页时在配置器上提出的。
57、权利要求52的用户界面,其中所述研制时间警告装置对存在任何数目潜在地成问题的选项提供显示在配置器网页上的通用报警,及显示在靠近配置器网页上的各长研制周期选项的位置处的长研制周期图符。
58、权利要求52的用户界面,其中选项是通过在网上在线商店的产品数据库中的项目主记录中输入标志而手工标识为值得发出长研制周期警告的。
59、权利要求57的用户界面,其中用户激活规定的长研制周期图符导致显示除了对应的估计发运时间外,还显示标记为明显延长系统交货的所有项目的手工维护的清单。
60、权利要求51的用户界面,其中该警告装置包含用于在检测到按规定的用户输入选择的第二选项与配置的计算机系统的第一选项不兼容时提供系统兼容性警告的系统选项兼容性警告指示器。
61、权利要求60的用户界面,其中该系统选项兼容性警告指示器包含用于指示第二选项与第一选项的不兼容性的图形及文本消息。
62、权利要求61的用户界面,其中该图形包含复选标记。
63、权利要求60的用户界面,其中该系统选项兼容性警告是在更新/刷新配置器网页时在配置器装置中提出的。
64、权利要求60的用户界面,其中该系统选项兼容性警告指示器对存在任何数目的潜在地成问题的系统兼容性选项提供在网页上显示的通用报警,及显示在靠近配置器网页中的各潜在地不兼容的选项的位置处的系统不兼容性图符。
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Publication number | Publication date |
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ITTO990654A1 (it) | 2001-01-23 |
DE19940209A1 (de) | 2000-03-30 |
KR100652299B1 (ko) | 2006-11-29 |
FR2798753B1 (fr) | 2005-08-26 |
FR2798753A1 (fr) | 2001-03-23 |
GB2343972A (en) | 2000-05-24 |
IE990515A1 (en) | 2001-01-10 |
GB2366053A (en) | 2002-02-27 |
IT1314765B1 (it) | 2003-01-16 |
SG81993A1 (en) | 2001-07-24 |
BR9901752A (pt) | 2000-04-04 |
US7035815B1 (en) | 2006-04-25 |
JP2000099577A (ja) | 2000-04-07 |
AU4883099A (en) | 2000-03-23 |
GB0127329D0 (en) | 2002-01-02 |
AU756331B2 (en) | 2003-01-09 |
GB9919949D0 (en) | 1999-10-27 |
KR20000022676A (ko) | 2000-04-25 |
US6167383A (en) | 2000-12-26 |
TW455797B (en) | 2001-09-21 |
JP4404406B2 (ja) | 2010-01-27 |
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