JP2007523571A - モバイルデバイス上での顧客セルフサポート、などを目的とするユーザインターフェース方法 - Google Patents
モバイルデバイス上での顧客セルフサポート、などを目的とするユーザインターフェース方法 Download PDFInfo
- Publication number
- JP2007523571A JP2007523571A JP2006554279A JP2006554279A JP2007523571A JP 2007523571 A JP2007523571 A JP 2007523571A JP 2006554279 A JP2006554279 A JP 2006554279A JP 2006554279 A JP2006554279 A JP 2006554279A JP 2007523571 A JP2007523571 A JP 2007523571A
- Authority
- JP
- Japan
- Prior art keywords
- mobile device
- network
- button
- wireless
- readable medium
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Images
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F9/00—Arrangements for program control, e.g. control units
- G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
- G06F9/44—Arrangements for executing specific programs
- G06F9/451—Execution arrangements for user interfaces
- G06F9/454—Multi-language systems; Localisation; Internationalisation
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W8/00—Network data management
- H04W8/22—Processing or transfer of terminal data, e.g. status or physical capabilities
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F9/00—Arrangements for program control, e.g. control units
- G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
- G06F9/44—Arrangements for executing specific programs
- G06F9/455—Emulation; Interpretation; Software simulation, e.g. virtualisation or emulation of application or operating system execution engines
- G06F9/45504—Abstract machines for programme code execution, e.g. Java virtual machine [JVM], interpreters, emulators
- G06F9/45508—Runtime interpretation or emulation, e g. emulator loops, bytecode interpretation
- G06F9/45512—Command shells
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04B—TRANSMISSION
- H04B1/00—Details of transmission systems, not covered by a single one of groups H04B3/00 - H04B13/00; Details of transmission systems not characterised by the medium used for transmission
- H04B1/38—Transceivers, i.e. devices in which transmitter and receiver form a structural unit and in which at least one part is used for functions of transmitting and receiving
- H04B1/40—Circuits
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/04—Protocols specially adapted for terminals or networks with limited capabilities; specially adapted for terminal portability
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
- H04L67/125—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks involving control of end-device applications over a network
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
- H04M1/724—User interfaces specially adapted for cordless or mobile telephones
- H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
- H04M1/72445—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality for supporting Internet browser applications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/16—Communication-related supplementary services, e.g. call-transfer or call-hold
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
- H04M1/724—User interfaces specially adapted for cordless or mobile telephones
- H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
- H04M1/72406—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality by software upgrading or downloading
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
- H04M1/724—User interfaces specially adapted for cordless or mobile telephones
- H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
- H04M1/72427—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality for supporting games or graphical animations
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
- H04M1/724—User interfaces specially adapted for cordless or mobile telephones
- H04M1/72448—User interfaces specially adapted for cordless or mobile telephones with means for adapting the functionality of the device according to specific conditions
- H04M1/72451—User interfaces specially adapted for cordless or mobile telephones with means for adapting the functionality of the device according to specific conditions according to schedules, e.g. using calendar applications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
- H04M1/724—User interfaces specially adapted for cordless or mobile telephones
- H04M1/72448—User interfaces specially adapted for cordless or mobile telephones with means for adapting the functionality of the device according to specific conditions
- H04M1/72457—User interfaces specially adapted for cordless or mobile telephones with means for adapting the functionality of the device according to specific conditions according to geographic location
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2250/00—Details of telephonic subscriber devices
- H04M2250/56—Details of telephonic subscriber devices including a user help function
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
Abstract
Description
本出願は、米国特許仮出願第60/546,687号(2004年2月20日出願)、名称「CALL INTERCEPT METHODS FOR CUSTOMER SELF SUPPORT AND METHODS FOR NAVIGATING DATA SCREENS」、米国特許仮出願第60/590,152号(2004年7月21日出願)、名称「MOBILE DEVICE ASSISTANCE,MOBILE DEVICE MANAGEMENT,AND CALL INTERCEPTOR FOR MOBILE DEVICES」、米国特許仮出願第60/611,607号(2004年9月21日出願)、名称「SECURE MOBILE DEVICE SOFTWEAR EXECUTION,HELP−SUPPORT−CARE INITIATION FOR MOBILE DEVICES,AND SMART NETWORK CONFIGURATION SELECTION FOR MOBILE DEVICES」、および米国特許仮出願第 号(2005年2月11日出願)、名称「CALL INTERCEPT METHODS,SUCH AS FOR CUSTOMER SELF−SUPPORT ON A MOBILE DEVICE」(代理人整理番号41658.8001)、の利益を主張する。
様々な実施形態を参照して、本発明を説明する。以下の説明は、本発明のこれらの実施形態についての十分な理解、および実施可能要件のための具体的な詳細を提供するものである。しかしながら、当業者であれば、本発明がこれらの詳細がなくとも実践できることを理解するであろう。別の例において、本発明の実施形態の説明を不必要に分かりにくくするのを回避するため、公知の構造および機能は詳細に図示または記載されていない。
図1は、本発明のいくつかの実施形態によるユーザインターフェイスが実装できるモバイルデバイス100を説明している。受信機/復調機104はアンテナ102を経由して伝送された信号を受信し、伝送された元の信号を再構成する。伝送された信号は、デコーダ108、プロセッサ112、およびRAM(ランダムアクセスメモリ)114からなるマイクロコントローラ106へ送信される。デコーダ108は信号を意味のあるデータに翻訳し、その他のデバイスにインターフェイスで接続する。デコードされたデータは、加入者入力110とともにプロセッサ112へ送信される。またモバイルデバイスは、自動RFIDタグ(無線ICタグ)リーダ、磁気カードリーダ、バーコードリーダなどを含む場合がある、プロセッサ112にリンクされた自動データ収集120ユニット等、任意のコンポーネントを含んでもよい。追加で、または代替として、モバイルデバイスは、バイオメトリクス読み取り装置(例えば、親指指紋リーダ、音声指紋認識機能等)および/またはメディア出力デバイス(例えば、MP3プレーヤー、テレビチューナー/プレーヤー等)120を含んでもよい。モバイルデバイスはまた、加入者識別モジュール(SIM)122を含んでもよい。プロセッサ112の出力は、プログラム可能な不揮発性メモリ116またはRAMメモリ118に格納することができる。
始めに図3を参照して、ユーザが容易に望ましい機能にアクセスし情報を受信できるようにする様々な代表的ユーザインターフェイス表示および技術を説明する。ブロック301から開始し、モバイルデバイスはユーザのために以下に説明するようなユーザインターフェイスを表示する。ブロック302において、モバイルデバイスはユーザ入力が受信されたか否かを判定し、受信されていた場合は、望ましいまたは選択された操作を実行する(ブロック303)。望ましい操作は、別のユーザインターフェイスにも同様に表示できる。
サービスプロバイダは異なる加入者グループに対するサービスレベルを提供することができる。例えば、図6A、図6B、および図6Cは、基本顧客、単位あたりの平均収入が高い(high average revenue per unit;ARPU)顧客、および企業顧客に提供される表示画面の例をそれぞれ示す。図6Aの例では、サービスプロバイダは、加入者に提供される経験を制御することができる。図6Aの画面の上部602に示すように、ユーザ名「Marie Pascal」および関連する電話番号が、当該ユーザの現在の残高、購入した分数の有効期限、前回分数が追加された日付、使用済みの分数、および使用済みのメッセージ数など、当該ユーザのワイヤレスサービスの一部のコンポーネントとともに表示されている。下部604は、サービスプロバイダからオファリングを購入する機会に加えて、現在の分数の追加、ゲームまたはその他の望ましい加入者機能(着信音など)へのアクセス、一連のヘルプオプションへのエントリポイントなど、加入者が実行を希望できるいくつかの共通機能を提供する。
データ画面をナビゲートする、もしくは望ましい機能をモバイルデバイスまたはリモートデバイス上で実行するための様々な方法を説明する。図10は、モバイルデバイスのユーザが望ましい機能またはアイコンもしくは画面間に片手で容易にナビゲートできるようにする技術を説明しており、これは特にスマートフォンまたはタッチスクリーンのない電話機において有用となり得る。図10に示すように、モバイルデバイスはデータ画面をナビゲートするための機能ウィンドウ部分または「アクションリボン」1002を表示する。アクションリボン1002(破線のボックス内に示す)は、ディスプレイ404上のどこに位置してもよいし、画面の幅または高さ全体に広がってもよい。例えば、加入者は、縦またはアクティブリボン部分の「焦点」以外にナビゲートまたはスクロールする、もしくはそれに対して画面上のその他の領域にアクセスまたは変更するために、ジョイスティック/4方向パッド(デバイス上の物理ボタン)など、モバイルデバイス上の標準入力ボタンを使用することができる。加入者がアクションリボン1002にナビゲートした場合、左右のジョイスティック/4方向パッド(デバイス上の物理ボタン)を使用して、アクティブリボン内のアイコンを選択または指示するために左右方向に移動させることができる。次いでユーザはジョイスティック/4方向パッド上にある中央の「アクション」ボタンまたはスイッチを起動して、指示されたアイコンを選択または起動する。
文脈上明らかに他の意味に解すべき場合を除き、明細書および特許請求の範囲全体を通じて、「備える(包含する)」「備えている(包含している)」などの語は、排他的または網羅的な意味とは対照的に、包含的な意味、すなわち「を含むが、限定されない」という意味で解釈すべきものである。本明細書で使用する場合、「接続された」「連結された」またはそれらの用語、またはそれらの活用形は、直接的または間接的な、2つ以上の要素の間における任意の接続または連結を意味し、要素間の接続の連結は物理的、論理的、またはそれらの組み合わせであってよい。さらに、「本明細書において」「上記で」「以下で」および同様の趣旨の語は、本出願にて使用する場合、本出願の任意の特定の部分ではなく、本出願全体をいうものとする。文脈が許す限り、上記詳細な説明の中で単数形または複数形の数を使用する語は、それぞれ複数形または単数形の数も含むことができる。「または」という語は、1つ以上の項目の列挙を参照する場合に、リスト中の項目のいずれか、リスト中の項目のすべて、およびリスト中の項目の任意の組み合わせ、という解釈すべてにわたるものである。
Claims (29)
- ワイヤレスネットワークと通信を交換するための携帯型ワイヤレス通信装置であって、
表示画面と、
4方向ジョイスティックまたはキーパッドを含む少なくとも1つの入力デバイスと、
ラジオと、
メモリと、
該表示画面、入力デバイス、ラジオ、およびメモリと連結されたプロセッサであって、
該ワイヤレスネットワークから自動的に情報を収集し、
該収集された情報を該表示画面上に自動的に表示し、
該ワイヤレスネットワークから自動的に追加情報を収集し、
該表示の更新を要求するユーザからの入力なしに、該表示画面上の該表示を該収集された追加情報により自動的に更新し、
該ワイヤレス通信装置上で実行される少なくとも1つのアプリケーションの機能に関連する複数のアイコンまたはコマンドであって、該表示画面上に横列または縦列で表示される複数のアイコンまたはコマンドを表示し、
該4方向ジョイスティックまたはキーパッドのユーザ作動および選択に応答して、該複数のアイコンまたはコマンドのうちの1つをハイライトし、および選択し、
該複数のアイコンまたはコマンドのうちの該選択された1つに関連する機能を実行するようにプログラムされた、プロセッサと、
を備える装置であって、
該ワイヤレス通信装置は、該ユーザが入力ボタンを作動させた場合に顧客サポート呼び出し電話またはローカルヘルプ機能を開始するための、該プロセッサと連結された入力ボタンを含む、装置。 - 前記4方向ジョイスティックまたはキーパッドは前記選択を生成するための関連する選択ボタンを含み、前記複数のアイコンまたはコマンドは前記プロセッサによって実行される電子メール、電子メッセージまたはスケジュール管理アプリケーションによって実行される機能と関連し、
前記収集された追加情報は、ローカルおよびホーム位置の現在時刻、新規ワイヤレスネットワークにアクセスする場合の新規ネットワークサービスプロバイダの名称、新規ワイヤレスネットワークにアクセスする場合の一部の機能性の喪失、ワイヤレスサービスプラン残高、一部のワイヤレスサービスコンポーネントの有効期限、ワイヤレスサービスの使用済み時間の分数、ワイヤレスサービスの残存時間の分数、送信されたSMSメッセージの数、もしくは該ワイヤレスサービスプランのもとで許容されるまたは残存するSMSメッセージの数、のうちの少なくとも2つを含む、請求項1に記載の装置。 - 前記プロセッサと連結された、自動データ収集デバイス、バイオメトリクス読み取り装置、またはメディア出力デバイスをさらに備える、請求項1に記載の装置。
- 前記収集された追加情報は、ローカルおよびホーム位置の現在時刻、新規ワイヤレスネットワークにアクセスする場合の新規ネットワークサービスプロバイダの名称、新規ワイヤレスネットワークにアクセスする場合の一部の機能性の喪失、ワイヤレスサービスプラン残高、一部のワイヤレスサービスコンポーネントの有効期限、ワイヤレスサービスの使用済み時間の分数、ワイヤレスサービスの残存時間の分数、送信されたSMSメッセージの数、もしくは前記ワイヤレスサービスプランのもとで許容されるまたは残存するSMSメッセージの数、のうちの少なくとも2つを含む、請求項1に記載の装置。
- 前記4方向ジョイスティックまたはキーパッドは、前記選択を生成するための関連する選択ボタンを含み、前記複数のアイコンまたはコマンドは、前記プロセッサによって実行される電子メール、電子メッセージ、文書処理、表計算、数値計算、連絡、またはスケジュール管理アプリケーションによって実行される機能と関連する、請求項1に記載の装置。
- 前記プロセッサは、
新規データ画面を表示し、
以前に選択された前記複数のアイコンまたはコマンドのうちの前記1つを自動的にハイライトし、
前記複数のアイコンまたはコマンドのうちの特定の1つがハイライトされると、前記4方向ジョイスティックまたはキーパッド上の選択ボタンまたはスイッチが、前記4方向ジョイスティックまたはキーパッドの中央のアクションボタンと同等の機能を有するように一時的に再構成される、
ようにさらにプログラムされる、請求項1に記載の装置。 - 前記入力ボタンは、前記ワイヤレス通信装置上の専用ボタンであるか、または、前記ユーザがデュアル機能キーパッドボタンを作動させ続けた場合に前記顧客サポート呼び出し電話またはローカルヘルプ機能を開始するデュアル機能キーパッドボタンである、請求項1に記載の装置。
- モバイルデバイス上でデータ画面をナビゲートするための方法であって、
表示された画面に関連する特定の機能を実行するためのデータおよび複数の表示された要素を含む、一連の画面のうちの、第1の画面を表示するステップと、
該複数の表示された要素のうちの1つを示すユーザ入力を受信するステップと、
該1つの示された要素に対応する機能を実行するために、該1つの示された要素を選択するステップと、
該1つの示された要素に対応する該機能を実行するステップと、
該機能を実行した後に、該一連の画面のうちの、次の画面を表示するステップと、
該第1の画面において示され選択された該1つの要素を、該次の画面の中に、選択のために示すステップと、
を包含する方法。 - 前記示すステップは、選択のために前記1つの要素を示すために、特色のある色を使用するステップを含む、請求項8に記載の方法。
- ナビゲートおよび複数の機能の選択のために、モバイルデバイス表示が提供することを可能にするための表示記述を格納するコンピュータ可読媒体であって、
該表示は、
データを表示する第1の画面部分と、
該表示されたデータに関連する特定の機能を実行するための複数の要素を有するアクションリボンを表示する第2の画面部分であって、装置上の少なくとも1つの入力デバイスからナビゲーションコマンドを受信するステップは、ユーザが該第2の画面部分の該アクションリボン内にある領域にナビゲートする場合には該ナビゲーションコマンドを実行すること、および、ユーザが該第2の画面部分の該アクションリボン内でなく、該第1の画面部分内にある領域を選択する場合には前記ナビゲーションコマンドを無効にすること、を可能とする第2の画面部分と、
を備える、
コンピュータ可読媒体。 - 表示の特定の強度は前記第2の画面部分の前記アクションリボン内にある選択された領域を示し、前記アクションリボン内にある選択された領域は複数の機能を実行することができる、請求項10に記載のコンピュータ可読媒体。
- 前記アクションリボンは、前記装置上で動作する電子メール、電子メッセージ、文書処理、表計算、数値計算、連絡、またはスケジュール管理アプリケーションによって実行される、異なる機能にそれぞれ関連する複数のアイコンを含む、請求項10に記載のコンピュータ可読媒体。
- 前記第2の画面部分は前記第1の画面部分にオーバーレイされる、請求項10に記載のコンピュータ可読媒体。
- ワイヤレス通信サービスまたはワイヤレスモバイルデバイスの操作に関連する顧客サポート機能にユーザがアクセスすることを可能にするための装置であって、
ユーザ選択のための該モバイルデバイス上のボタン手段と、
該ボタン手段のユーザ選択を受信するための手段であって、該選択は該ボタン手段がどのように機能するかに基づく特定の様式で発生する、受信するための手段と、
該ユーザ選択に応答して、該モバイルデバイスに対しておよび該モバイルデバイス上での実行のためのユーザ選択に対して、顧客サポート機能の指示を表示するための手段と、
を備える装置。 - 前記ボタン手段は、前記モバイルデバイス上の特殊用途ボタンである、請求項14に記載の装置。
- 前記ボタン手段は、前記モバイルデバイス上のデュアルパーパス特殊ボタンを含む、請求項14に記載の装置。
- 前記ボタン手段は、前記モバイルデバイス上のデュアルパーパス共通ボタンを含み、前記受信するための手段は、該デュアルパーパス共通ボタンの押下および維持を検出することによって前記顧客サポート機能の指示を開始するために、該デュアルパーパス共通ボタンの該ユーザ選択を受信するための手段を含む、請求項14に記載の装置。
- 前記ボタン手段は、前記モバイルデバイス上のデュアルパーパス共通ボタンを含む、請求項14に記載の装置。
- 前記ボタン手段は、前記モバイルデバイス上のデュアルパーパス共通ボタンを含み、該共通ボタンの作動は顧客サポート機能の指示を含むメニュー表示を起動する、請求項14に記載の装置。
- 前記表示するための手段は、前記モバイルデバイス上に、前記モバイルデバイスに対する顧客サポート機能を識別するメニューを表示するための手段を含む、請求項14に記載の装置。
- 自身のコンテンツが少なくとも1つの通信モバイルデバイスをして、該モバイルデバイスに対して自動ネットワークアクセス構成を提供するための方法を実行させる、コンピュータ可読媒体であって、
該方法は、
該モバイルデバイスを使用してネットワークにアクセスするステップと、
該モバイルデバイスにおいて、および該ネットワークから、該ネットワーク上でのワイヤレス信号の伝送に関連する通信事業者識別を受信するステップと、
該通信モバイルデバイス上のデータベース内にローカルに格納されている、該通信事業者識別に基づく該ネットワークのためのアクセス構成設定を、調べるステップと、
該ローカルに格納されているアクセス構成設定を使用して、該ネットワーク上での通信のために、該通信モバイルデバイスを自動的に構成するステップと、
を包含する、
コンピュータ可読媒体。 - 前記受信するステップは、前記通信事業者識別に関連して、国別コードと、通信事業者識別子と、セルタワー識別子とを受信するステップを含む、請求項21に記載のコンピュータ可読媒体。
- 前記調べるステップは、前記ローカルデータベースが前記アクセス構成設定を欠いていることを判定するステップと、前記通信モバイルデバイスの前記データベース内の格納のために、前記ネットワークから新規アクセス構成設定にアクセスするステップとを含む、請求項21に記載のコンピュータ可読媒体。
- 前記コンピュータ可読媒体は、前記モバイルデバイスのメモリである、請求項21に記載のコンピュータ可読媒体。
- 前記コンピュータ可読媒体は、前記コンテンツを受信するネットワーク内の論理ノードである、請求項21に記載のコンピュータ可読媒体。
- 前記コンピュータ可読媒体は、コンピュータ可読ディスクである、請求項21に記載のコンピュータ可読媒体。
- 前記コンピュータ可読媒体は、前記コンテンツを含む生成されたデータ信号を運ぶデータ伝送媒体である、請求項21に記載のコンピュータ可読媒体。
- モバイル通信デバイス上に情報を自動的に表示するための方法であって、該モバイル通信デバイスは、ワイヤレス加入者情報にアクセスできるサーバと連結されているワイヤレスネットワークと通信を交換し、
該方法は、
ワイヤレス信号強度およびネットワーク状態ではない、それらに追加される情報を、該ワイヤレスネットワークから自動的に収集するステップと、
該収集された情報が、該モバイル通信デバイスに関連するワイヤレス加入者によって容易に気づかれ得るように、該収集された情報を該モバイル通信デバイスに自動的に提供するステップと、
該ワイヤレス加入者のアカウントに関連する情報を含む追加情報を、該ワイヤレスネットワークから自動的に収集するステップと、
該追加情報が、該追加情報を要求する該ワイヤレス加入者からの入力なしに、該ワイヤレス加入者によって容易に気づかれ得るように、該追加情報を該モバイル通信デバイスに自動的に提供するステップと、
を包含する方法。 - 前記追加情報を自動的に収集する前記ステップの前に、顧客サービス番号に呼び出し電話をかけるために、前記ワイヤレス加入者からの入力を受信するステップをさらに包含する、請求項28に記載の方法。
Applications Claiming Priority (5)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US54668704P | 2004-02-20 | 2004-02-20 | |
US59015204P | 2004-07-21 | 2004-07-21 | |
US61160704P | 2004-09-21 | 2004-09-21 | |
US65214405P | 2005-02-11 | 2005-02-11 | |
PCT/US2005/005517 WO2005083996A1 (en) | 2004-02-20 | 2005-02-18 | User interface methods, such as for customer self-support on a mobile device |
Related Child Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
JP2011024476A Division JP2011109712A (ja) | 2004-02-20 | 2011-02-07 | モバイルデバイス上での顧客セルフサポート、などを目的とするユーザインターフェース方法 |
Publications (1)
Publication Number | Publication Date |
---|---|
JP2007523571A true JP2007523571A (ja) | 2007-08-16 |
Family
ID=34916518
Family Applications (5)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
JP2006554279A Pending JP2007523571A (ja) | 2004-02-20 | 2005-02-18 | モバイルデバイス上での顧客セルフサポート、などを目的とするユーザインターフェース方法 |
JP2006554217A Expired - Fee Related JP4246236B2 (ja) | 2004-02-20 | 2005-02-18 | モバイルデバイス上での顧客セルフサポートなどのための電話傍受方法 |
JP2008230347A Expired - Fee Related JP5500807B2 (ja) | 2004-02-20 | 2008-09-08 | モバイルデバイス上での顧客セルフサポートなどのための電話傍受方法 |
JP2011024476A Pending JP2011109712A (ja) | 2004-02-20 | 2011-02-07 | モバイルデバイス上での顧客セルフサポート、などを目的とするユーザインターフェース方法 |
JP2011184647A Expired - Fee Related JP5595357B2 (ja) | 2004-02-20 | 2011-08-26 | モバイルデバイス上での顧客セルフサポートなどのための電話傍受方法 |
Family Applications After (4)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
JP2006554217A Expired - Fee Related JP4246236B2 (ja) | 2004-02-20 | 2005-02-18 | モバイルデバイス上での顧客セルフサポートなどのための電話傍受方法 |
JP2008230347A Expired - Fee Related JP5500807B2 (ja) | 2004-02-20 | 2008-09-08 | モバイルデバイス上での顧客セルフサポートなどのための電話傍受方法 |
JP2011024476A Pending JP2011109712A (ja) | 2004-02-20 | 2011-02-07 | モバイルデバイス上での顧客セルフサポート、などを目的とするユーザインターフェース方法 |
JP2011184647A Expired - Fee Related JP5595357B2 (ja) | 2004-02-20 | 2011-08-26 | モバイルデバイス上での顧客セルフサポートなどのための電話傍受方法 |
Country Status (7)
Country | Link |
---|---|
US (8) | US20080280588A1 (ja) |
EP (4) | EP2549659A1 (ja) |
JP (5) | JP2007523571A (ja) |
KR (2) | KR101161164B1 (ja) |
CA (2) | CA2556773C (ja) |
IL (2) | IL177542A (ja) |
WO (2) | WO2005083996A1 (ja) |
Cited By (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
JP2010041626A (ja) * | 2008-08-07 | 2010-02-18 | Toshiba Corp | 携帯電話機 |
Families Citing this family (366)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US20040030598A1 (en) * | 1999-11-30 | 2004-02-12 | Boal Steven R. | Electronic coupon distribution system |
US7409685B2 (en) | 2002-04-12 | 2008-08-05 | Hewlett-Packard Development Company, L.P. | Initialization and update of software and/or firmware in electronic devices |
US8479189B2 (en) | 2000-11-17 | 2013-07-02 | Hewlett-Packard Development Company, L.P. | Pattern detection preprocessor in an electronic device update generation system |
US8555273B1 (en) | 2003-09-17 | 2013-10-08 | Palm. Inc. | Network for updating electronic devices |
JP2007523571A (ja) | 2004-02-20 | 2007-08-16 | スナップイン ソフトウェア インコーポレイテッド | モバイルデバイス上での顧客セルフサポート、などを目的とするユーザインターフェース方法 |
US7904895B1 (en) | 2004-04-21 | 2011-03-08 | Hewlett-Packard Develpment Company, L.P. | Firmware update in electronic devices employing update agent in a flash memory card |
US8526940B1 (en) | 2004-08-17 | 2013-09-03 | Palm, Inc. | Centralized rules repository for smart phone customer care |
US8923838B1 (en) | 2004-08-19 | 2014-12-30 | Nuance Communications, Inc. | System, method and computer program product for activating a cellular phone account |
GB2435761B (en) | 2004-09-21 | 2009-07-08 | Snapin Software Inc | Secure software such as for use with a cell phone or mobile device |
US7760713B2 (en) | 2004-10-15 | 2010-07-20 | Tran Bao Q | Camera-phone barcode scanning support |
US8532630B2 (en) * | 2004-11-24 | 2013-09-10 | Vascode Technologies Ltd. | Unstructured supplementary service data application within a wireless network |
US8532629B2 (en) * | 2004-11-24 | 2013-09-10 | Vascode Technologies Ltd. | Unstructured supplementary service data call control manager within a wireless network |
US8090802B1 (en) * | 2004-12-13 | 2012-01-03 | At&T Mobility Ii Llc | Smart super-distribution of rights-protected digital content |
WO2007044972A2 (en) | 2005-10-12 | 2007-04-19 | Snapin Software Inc. | Message intercept methods, such as for customer self-support on a mobile device |
US7539484B2 (en) * | 2005-02-22 | 2009-05-26 | Snapin Software Inc. | Method and system for enhancing voice calls, such as enhancing voice calls with data services |
US20060198363A1 (en) * | 2005-03-07 | 2006-09-07 | Spanlink Communications | Apparatus and method for computer telephony integration |
WO2007047292A2 (en) * | 2005-10-12 | 2007-04-26 | T-Mobile, Usa, Inc. | System and method for billing ip-based wireless telecommunications in a converged network |
US8565721B2 (en) | 2006-10-20 | 2013-10-22 | T-Mobile Usa, Inc. | System and method for rating an IP-based wireless telecommunications based on access point |
US7677437B2 (en) * | 2005-03-28 | 2010-03-16 | Mediatek Inc. | Methods for determining operational settings and related devices |
US7353034B2 (en) | 2005-04-04 | 2008-04-01 | X One, Inc. | Location sharing and tracking using mobile phones or other wireless devices |
US8289158B2 (en) * | 2005-04-14 | 2012-10-16 | Research In Motion Limited | System and method for customizing notifications in a mobile electronic device |
US8818331B2 (en) | 2005-04-29 | 2014-08-26 | Jasper Technologies, Inc. | Method for enabling a wireless device for geographically preferential services |
US9226151B2 (en) | 2006-04-04 | 2015-12-29 | Jasper Wireless, Inc. | System and method for enabling a wireless device with customer-specific services |
US8867575B2 (en) | 2005-04-29 | 2014-10-21 | Jasper Technologies, Inc. | Method for enabling a wireless device for geographically preferential services |
US8917611B2 (en) * | 2009-05-07 | 2014-12-23 | Jasper Technologies, Inc. | Core services platform for wireless voice, data and messaging network services |
US9167471B2 (en) | 2009-05-07 | 2015-10-20 | Jasper Technologies, Inc. | System and method for responding to aggressive behavior associated with wireless devices |
JP4571010B2 (ja) * | 2005-05-16 | 2010-10-27 | 富士通株式会社 | 携帯電話機を節電できるip電話システム、情報処理端末および携帯電話機 |
US20060293057A1 (en) * | 2005-06-24 | 2006-12-28 | Mazerski Thomas M | System and method for secure web-based mobile phone parental controls |
US8301123B2 (en) * | 2005-06-24 | 2012-10-30 | Nuance Communications, Inc. | Local intercept methods, such as applications for providing customer assistance for training, information calls and diagnostics |
US7986947B2 (en) * | 2005-06-28 | 2011-07-26 | Hewlett-Packard Development Company, L.P. | Device management network with support for roaming |
US20070027842A1 (en) * | 2005-07-27 | 2007-02-01 | Sbc Knowledge Ventures L.P. | Information-paging delivery |
US20090149158A1 (en) * | 2005-07-29 | 2009-06-11 | Goldfarb David E | Synchronized voice and data system |
US7778627B2 (en) * | 2005-08-04 | 2010-08-17 | Alcatel Lucent | System, method, and computer readable medium for providing secure access between devices |
US20070037526A1 (en) * | 2005-08-09 | 2007-02-15 | Research In Motion Limited | System and method of automatically turning wireless radio on/off |
US8121642B2 (en) * | 2005-08-19 | 2012-02-21 | Nintendo Co., Ltd. | Wireless user network for handheld information terminals |
EP1761091B1 (en) * | 2005-08-30 | 2012-11-07 | LG Electronics, Inc. | Method for performing admission control in a cellular network |
US7917915B2 (en) * | 2005-09-15 | 2011-03-29 | Hewlett-Packard Development Comapny, L.P. | Model driven application framework |
US20090170562A1 (en) * | 2005-09-28 | 2009-07-02 | Nokia Corporation | Speed dial configuration of a mobile terminal for a mobile telecommunications network from a remote service |
US7809376B2 (en) * | 2005-11-29 | 2010-10-05 | Roberto S. Catalan | Enhanced analogue of interactive voice response structures and functions for mobile phones and similar handheld communications devices |
US20070124367A1 (en) * | 2005-11-29 | 2007-05-31 | Guoxin Fan | Integrated Mobile Diagnostics and Electronic Customer Care Test Script with Browser |
US7957763B2 (en) * | 2005-12-05 | 2011-06-07 | Motorola Mobility, Inc. | Method and apparatus for selecting call list numbers based on entry/exit to a WLAN |
EP1969886B1 (en) | 2005-12-13 | 2017-09-20 | Nuance Communications, Inc. | Method for performing interactive services on a mobile device, such as time or location initiated interactive services |
BRPI0611488A2 (pt) * | 2005-12-28 | 2010-11-23 | Global Direct Man Corp | sistema e método para propaganda em um sistema de comunicação |
EP1987661B1 (en) * | 2006-02-07 | 2014-06-11 | Nuance Communications, Inc. | A method and system for enhancing voice calls, such as enhancing voice calls with data services |
JP4588646B2 (ja) * | 2006-02-14 | 2010-12-01 | 富士通株式会社 | 携帯通信装置、携帯通信装置制御プログラム、及び携帯通信装置制御方法 |
US20070195105A1 (en) * | 2006-02-17 | 2007-08-23 | Anu Koberg | Dynamic wallpaper on mobile communication device |
US8719391B2 (en) * | 2006-03-07 | 2014-05-06 | Nokia Corporation | Method and system for controlling contextual information push services |
US8036373B2 (en) * | 2006-03-07 | 2011-10-11 | Cisco Technology, Inc. | Methods and systems for providing dynamic message content to callers on hold |
WO2007112108A2 (en) * | 2006-03-24 | 2007-10-04 | Bitfone Corporation | Device and network capable of mobile diagnostics based on diagnostic management objects |
US20090143059A1 (en) * | 2006-05-02 | 2009-06-04 | Danger, Inc. | System and method remote servicing of a wireless data processing device |
US7747264B2 (en) * | 2006-05-18 | 2010-06-29 | Myriad Group Ag | Method and apparatus for delivering advertisements to mobile users |
WO2007146710A2 (en) | 2006-06-08 | 2007-12-21 | Hewlett-Packard Development Company, L.P. | Device management in a network |
US20080004015A1 (en) * | 2006-06-30 | 2008-01-03 | Jones Stewart R | Customer experience tracking from remote mobile communication network equipment |
EP2047420A4 (en) | 2006-07-27 | 2009-11-18 | Hewlett Packard Development Co | USER EXPERIENCE AND DEPENDENCE MANAGEMENT IN A MOBILE DEVICE |
KR100821760B1 (ko) * | 2006-07-28 | 2008-04-11 | 엘지전자 주식회사 | 수신신호감도를 이용한 채널 진단 및 채널 편집 시스템 및방법 |
US20100112997A1 (en) * | 2006-08-16 | 2010-05-06 | Nuance Communications, Inc. | Local triggering methods, such as applications for device-initiated diagnostic or configuration management |
US8078509B2 (en) * | 2006-08-17 | 2011-12-13 | Cheng Gang Yap Ye | Method and system for auditing and reconciling telecommunications data |
US8577916B1 (en) | 2006-09-01 | 2013-11-05 | Avaya Inc. | Search-based contact initiation method and apparatus |
US8280360B2 (en) * | 2006-12-08 | 2012-10-02 | Nuance Communications, Inc. | Software program and method for offering promotions on a phone |
US8363807B2 (en) * | 2006-09-28 | 2013-01-29 | Nuance Communications, Inc. | System and method for performing an action on a phone in response to a user initiating an outbound call to one or more select phone numbers |
WO2008042989A2 (en) * | 2006-10-03 | 2008-04-10 | Snapin Software Inc. | Systems and methods for storing or performing functions within removable memory |
US7720489B2 (en) * | 2006-10-12 | 2010-05-18 | At&T Mobility Ii Llc | Network initiated USSD in mixed networks |
US8351420B2 (en) * | 2006-10-23 | 2013-01-08 | T-Mobile Usa, Inc. | Maintenance of subscriber history for service support applications in an IP-based telecommunications system |
KR100791117B1 (ko) * | 2006-11-09 | 2008-01-02 | 주식회사 서비전자 | 알 에프 통신기기 제어장치 및 방법 |
US20080132218A1 (en) * | 2006-11-30 | 2008-06-05 | Yuval Samson | Method and Apparatus for Starting Applications |
US7940900B2 (en) * | 2006-12-04 | 2011-05-10 | Hewlett-Packard Development Company, L.P. | Communication control for device with telephonic functionality |
FR2909828A1 (fr) * | 2006-12-06 | 2008-06-13 | Miyowa Sa | Procede pour transmettre un contenu vers au moins un destinataire a l'aide d'un equipement mobile |
US8160552B2 (en) * | 2006-12-08 | 2012-04-17 | Bevocal Llc | Software program and method for providing promotions on a phone prior to call connection |
US8340699B2 (en) * | 2006-12-19 | 2012-12-25 | Sap Ag | Method and system for monitoring high availability support system |
US8744414B2 (en) * | 2007-01-05 | 2014-06-03 | Nuance Communications, Inc. | Methods of interacting between mobile devices and voice response systems |
US9049302B2 (en) * | 2007-01-07 | 2015-06-02 | Apple Inc. | Portable multifunction device, method, and graphical user interface for managing communications received while in a locked state |
US8572189B2 (en) | 2007-01-10 | 2013-10-29 | Nuance Communications, Inc. | Method and system for configuring E-mail for mobile devices |
US7796984B2 (en) * | 2007-01-11 | 2010-09-14 | At&T Mobility Ii Llc | Automated tagging of targeted media resources |
CA2672294A1 (en) | 2007-01-18 | 2008-07-24 | Coupons, Inc. | System and method for controlling distribution of electronic coupons |
US8126506B2 (en) * | 2007-02-14 | 2012-02-28 | Nuance Communications, Inc. | System and method for securely managing data stored on mobile devices, such as enterprise mobility data |
US9064028B2 (en) * | 2007-04-04 | 2015-06-23 | The Hong Kong University Of Science And Technology | Custom rendering of webpages on mobile devices |
US7899498B2 (en) * | 2007-04-10 | 2011-03-01 | At&T Intellectual Property I, Lp | Method and system for recognition of incoming calls to a voicemail system |
US8495494B2 (en) * | 2007-04-12 | 2013-07-23 | Nuance Communications, Inc. | Method and system for mapping a virtual human machine interface for a mobile device |
US9100936B2 (en) * | 2007-04-12 | 2015-08-04 | Nuance Communications, Inc. | System and method for detecting mutually supported capabilities between mobile devices |
WO2008141025A1 (en) * | 2007-05-09 | 2008-11-20 | Worldcell, Inc. | Providing alternative call routing with a consistent user experience |
US9125228B2 (en) | 2007-05-25 | 2015-09-01 | At&T Mobility Ii Llc | Communications path selection in user equipment |
US8670972B1 (en) * | 2007-06-07 | 2014-03-11 | West Corporation | Method and apparatus for voice recognition unit simulation |
JP4872829B2 (ja) * | 2007-06-28 | 2012-02-08 | ソニー株式会社 | 撮像装置 |
FR2920935B1 (fr) | 2007-09-06 | 2009-12-11 | Miyowa | Procede pour echanger des requetes entre l'application informatique d'un terminal mobile et un serveur de messagerie instantanee |
WO2009038726A1 (en) * | 2007-09-17 | 2009-03-26 | Telecommunication Systems, Inc. | Emergency 911 data messaging |
FR2923131B1 (fr) | 2007-10-24 | 2010-01-15 | Miyowa | Procede et systeme de messagerie instantanee pour terminaux mobiles equipe d'un serveur de presence virtuelle configure pour gerer differentes listes de contacts d'un meme utilisateur |
FR2923130A1 (fr) * | 2007-10-24 | 2009-05-01 | Miyowa Sa | Procede et systeme de messagerie instantanee pour terminaux mobiles equipe d'un serveur de presence virtuelle permettant de gerer automatiquement une session de messagerie instantanee |
US7986935B1 (en) | 2007-10-26 | 2011-07-26 | Sprint Communications Company L.P. | Service plan optimizer |
US8006175B2 (en) * | 2007-10-29 | 2011-08-23 | Microsoft Corporation | Calculation of spreadsheet data |
DE102007059972A1 (de) * | 2007-12-11 | 2009-06-18 | T-Mobile Internationale Ag | Implementierung des User Interfaces von Mobiltelefonen auf Basis von Browser Technologie |
US9386154B2 (en) | 2007-12-21 | 2016-07-05 | Nuance Communications, Inc. | System, method and software program for enabling communications between customer service agents and users of communication devices |
TW200930023A (en) * | 2007-12-31 | 2009-07-01 | Htc Corp | Method for providing a menu using an end key and mobile communication device using the same |
FR2926176B1 (fr) * | 2008-01-08 | 2014-10-10 | Miyowa | Reseau de communication de transfert d'informations entre un terminal mobile et des serveurs sources, ainsi que terminal et procede de gestion de transfert d'informations dans un tel reseau. |
US8589955B2 (en) * | 2008-02-12 | 2013-11-19 | Nuance Communications, Inc. | System and method for building applications, such as customized applications for mobile devices |
US9355354B2 (en) * | 2008-02-15 | 2016-05-31 | Verint Americas Inc. | Embedded multi-channel knowledgebase |
US20090209239A1 (en) * | 2008-02-18 | 2009-08-20 | Movidilo S.L. | Self-service application platform for wireless devices |
US8594462B2 (en) * | 2008-03-10 | 2013-11-26 | Fujitsu Mobile Communications Limited | Information processing apparatus |
US9563877B2 (en) * | 2008-03-11 | 2017-02-07 | Microsoft Technology Licensing, Llc | Customizable controls provided by a messaging application for performing selected actions |
US9838877B2 (en) | 2008-04-02 | 2017-12-05 | Yougetitback Limited | Systems and methods for dynamically assessing and mitigating risk of an insured entity |
US9886599B2 (en) | 2008-04-02 | 2018-02-06 | Yougetitback Limited | Display of information through auxiliary user interface |
US8837465B2 (en) | 2008-04-02 | 2014-09-16 | Twilio, Inc. | System and method for processing telephony sessions |
EP2266269B1 (en) | 2008-04-02 | 2019-01-02 | Twilio Inc. | System and method for processing telephony sessions |
US9916481B2 (en) | 2008-04-02 | 2018-03-13 | Yougetitback Limited | Systems and methods for mitigating the unauthorized use of a device |
ATE545893T1 (de) * | 2008-05-11 | 2012-03-15 | Research In Motion Ltd | Elektronische vorrichtung und verfahren zur bereitstellung der aktivierung eines verbesserten schlafoperationsmodus |
ES2526789T3 (es) * | 2008-05-11 | 2015-01-15 | Blackberry Limited | Dispositivo electrónico y método que proporcionan un procesado de un acontecimiento de reloj predeterminado durante el funcionamiento de un modo de tiempo de descanso |
EP2120109B1 (en) * | 2008-05-11 | 2011-10-19 | Research In Motion Limited | Electronic device and method providing improved management of multiple times from multiple time zones |
ATE557331T1 (de) * | 2008-05-11 | 2012-05-15 | Research In Motion Ltd | Elektronische vorrichtung und verfahren zur bereitstellung der verbesserten anzeige, dass eine alarmuhr eingeschaltet ist |
US20090285056A1 (en) * | 2008-05-11 | 2009-11-19 | Research In Motion Limited | Electronic device and method providing improved world clock feature |
EP2120116B1 (en) | 2008-05-11 | 2011-12-07 | Research In Motion Limited | Electronic device and method providing improved alarm clock feature and facilitated alarm |
US20090307076A1 (en) * | 2008-05-13 | 2009-12-10 | Manickababu Muthugopalakrishnan | System and method for distributing coupon content and transactional advertisements |
US8655674B2 (en) * | 2008-06-24 | 2014-02-18 | International Business Machines Corporation | Personal service assistance in a virtual universe |
US8732035B2 (en) * | 2008-06-24 | 2014-05-20 | International Business Machines Corporation | Competitive sales environment in a virtual world |
JP5280747B2 (ja) | 2008-06-26 | 2013-09-04 | 京セラ株式会社 | 携帯端末および端末操作方法 |
EP2139196A1 (en) * | 2008-06-26 | 2009-12-30 | France Telecom | Method and system for remotely blocking/unblocking NFC applications on a terminal |
US8589149B2 (en) | 2008-08-05 | 2013-11-19 | Nuance Communications, Inc. | Probability-based approach to recognition of user-entered data |
US11172067B1 (en) * | 2008-08-05 | 2021-11-09 | HeyWire, Inc. | Call center mobile messaging |
KR20110081935A (ko) | 2008-08-05 | 2011-07-15 | 미디어프렌즈 인크 | 컴퓨터 디바이스를 위한 sms 기술 |
US20120221962A1 (en) | 2008-08-05 | 2012-08-30 | Eugene Lee Lew | Social messaging hub system |
US20220417361A1 (en) * | 2008-08-05 | 2022-12-29 | HeyWire, Inc. | Call center mobile messaging |
US9356907B2 (en) | 2008-08-05 | 2016-05-31 | HeyWire, Inc. | Messaging system having multiple number, dual mode phone support |
US9075802B2 (en) * | 2008-09-05 | 2015-07-07 | Dell Products L.P. | Dynamic online presentation of solutions based on customer symptoms |
WO2010040010A1 (en) | 2008-10-01 | 2010-04-08 | Twilio Inc | Telephony web event system and method |
US8655340B2 (en) * | 2008-10-14 | 2014-02-18 | At&T Intellectual Property I, L.P. | Method, apparatus, and computer program product for wireless customer services |
DE102008051868B4 (de) * | 2008-10-16 | 2012-03-22 | Vodafone Holding Gmbh | Vorrichtung und Verfahren zur Kundenbetreuung eines Mobilfunkteilnehmers |
EP2182430A1 (en) * | 2008-10-30 | 2010-05-05 | GEMALTO Pte Ltd | A method for accessing one application or a set of applications from or through a token, corresponding token and system |
US8165078B2 (en) * | 2008-11-19 | 2012-04-24 | Coupons.Com Incorporated | System and method for controlling use of a network resource |
US8315608B2 (en) * | 2008-12-17 | 2012-11-20 | Steve Cha | Easy call for content |
US20100179980A1 (en) * | 2009-01-14 | 2010-07-15 | Movidilo S.L. | Cache system for mobile communications devices |
US20100179981A1 (en) * | 2009-01-14 | 2010-07-15 | Movidilo S.L. | Method and system for presenting content on mobile communications devices using a multimedia content description language |
US20100179982A1 (en) * | 2009-01-15 | 2010-07-15 | Miyowa | Method for auditing the data of a computer application of a terminal |
US8213911B2 (en) * | 2009-01-28 | 2012-07-03 | Virtual Hold Technology Llc | Mobile communication device for establishing automated call back |
US9386155B2 (en) | 2009-01-28 | 2016-07-05 | Virtual Hold Technology, Llc | Communication device for establishing automated call back using queues |
US9055149B2 (en) | 2009-01-28 | 2015-06-09 | Virtual Hold Technology, Llc | Managing, directing, and queuing communication events using image technology |
US8447559B2 (en) * | 2009-02-03 | 2013-05-21 | R0R3 Devices, Inc. | Systems and methods for an impact location and amplitude sensor |
JP5671484B2 (ja) | 2009-03-02 | 2015-02-18 | トゥイリオ インコーポレイテッドTwilio Inc. | マルチテナント電話ネットワークのための方法およびシステム |
US20100228790A1 (en) * | 2009-03-03 | 2010-09-09 | Miyowa | Method for activating functionalities proposed in a computer terminal |
US8412590B2 (en) * | 2009-04-13 | 2013-04-02 | Nintendo Co., Ltd. | In-store wireless shopping network using hand-held devices |
FR2944624A1 (fr) | 2009-04-16 | 2010-10-22 | Miyowa | Procede pour autoriser une connexion entre un terminal informatique et un serveur source |
US20100268599A1 (en) * | 2009-04-21 | 2010-10-21 | Movidilo S.L. | Method and system for proactively and remotely triggering applications for marketing campaigns on mobile devices |
US8331919B1 (en) | 2009-04-24 | 2012-12-11 | Nuance Communications, Inc. | System, method, and software program product for tracking call failures on a wireless phone |
US8346915B2 (en) * | 2009-05-04 | 2013-01-01 | Qualcomm Incorporated | System and method of recording and sharing mobile application activities |
US8897146B2 (en) | 2009-05-07 | 2014-11-25 | Jasper Technologies, Inc. | Core services platform for wireless voice, data and messaging network services |
US8422641B2 (en) * | 2009-06-15 | 2013-04-16 | Calabrio, Inc. | Distributed record server architecture for recording call sessions over a VoIP network |
DE102009036092A1 (de) | 2009-08-04 | 2011-02-17 | Vodafone Holding Gmbh | Verfahren zum Ausführen einer in einem Benutzeridentifikationsmodul eines mobilen Engerätes hinterlegten Applikation |
US8996046B2 (en) * | 2009-09-08 | 2015-03-31 | Cequint, Inc. | Systems and methods for enhanced display of 411 information on a mobile handset |
US10248438B2 (en) * | 2009-09-17 | 2019-04-02 | Fluffy Spider Technologies Pty. Ltd. | System and methods for a run time configurable user interface controller |
US8509746B1 (en) * | 2009-09-24 | 2013-08-13 | Sprint Communications Company L.P. | Customer care using handset data for diagnostics |
US9210275B2 (en) | 2009-10-07 | 2015-12-08 | Twilio, Inc. | System and method for running a multi-module telephony application |
US8655327B1 (en) * | 2009-10-08 | 2014-02-18 | West Corporation | Method and apparatus of providing data service mobility |
US9690769B2 (en) * | 2009-10-16 | 2017-06-27 | Excalibur Ip, Llc | Method and system for completing an edit area of a web page |
JP5487906B2 (ja) * | 2009-11-20 | 2014-05-14 | 富士通株式会社 | 電話受付システム |
US8581707B2 (en) * | 2009-12-16 | 2013-11-12 | Pyramid Meriden Inc. | Methods and apparatus for identifying and categorizing distributed devices |
US8565411B2 (en) * | 2009-12-23 | 2013-10-22 | 24/7 Customer, Inc. | Method and apparatus for optimizing customer service across multiple channels |
US8572303B2 (en) * | 2010-02-03 | 2013-10-29 | Tal Lavian | Portable universal communication device |
US8687777B1 (en) | 2010-02-03 | 2014-04-01 | Tal Lavian | Systems and methods for visual presentation and selection of IVR menu |
US8594280B1 (en) | 2010-02-03 | 2013-11-26 | Zvi Or-Bach | Systems and methods for visual presentation and selection of IVR menu |
US8879698B1 (en) | 2010-02-03 | 2014-11-04 | Tal Lavian | Device and method for providing enhanced telephony |
US8553859B1 (en) | 2010-02-03 | 2013-10-08 | Tal Lavian | Device and method for providing enhanced telephony |
US8406388B2 (en) | 2011-07-18 | 2013-03-26 | Zvi Or-Bach | Systems and methods for visual presentation and selection of IVR menu |
US9001819B1 (en) | 2010-02-18 | 2015-04-07 | Zvi Or-Bach | Systems and methods for visual presentation and selection of IVR menu |
US8903073B2 (en) | 2011-07-20 | 2014-12-02 | Zvi Or-Bach | Systems and methods for visual presentation and selection of IVR menu |
US8548135B1 (en) | 2010-02-03 | 2013-10-01 | Tal Lavian | Systems and methods for visual presentation and selection of IVR menu |
US8681951B1 (en) | 2010-02-03 | 2014-03-25 | Tal Lavian | Systems and methods for visual presentation and selection of IVR menu |
US8548131B1 (en) | 2010-02-03 | 2013-10-01 | Tal Lavian | Systems and methods for communicating with an interactive voice response system |
US8625756B1 (en) | 2010-02-03 | 2014-01-07 | Tal Lavian | Systems and methods for visual presentation and selection of IVR menu |
US8537989B1 (en) | 2010-02-03 | 2013-09-17 | Tal Lavian | Device and method for providing enhanced telephony |
US8185120B2 (en) * | 2010-03-26 | 2012-05-22 | Microsoft Corporation | Cellular service with improved service availability |
US8838967B1 (en) | 2010-04-15 | 2014-09-16 | Digital Proctor, Inc. | Uniquely identifying a mobile electronic device |
JP2011233955A (ja) * | 2010-04-23 | 2011-11-17 | Optim Corp | アプリケーションを起動するユーザ端末、方法及びプログラム |
TWI438675B (zh) * | 2010-04-30 | 2014-05-21 | Ibm | 提供情境感知援助說明之方法、裝置及電腦程式產品 |
US9110686B2 (en) * | 2010-06-08 | 2015-08-18 | Microsoft Technology Licensing, Llc | Web client command infrastructure integration into a rich client application |
US9459925B2 (en) | 2010-06-23 | 2016-10-04 | Twilio, Inc. | System and method for managing a computing cluster |
US9459926B2 (en) | 2010-06-23 | 2016-10-04 | Twilio, Inc. | System and method for managing a computing cluster |
US9590849B2 (en) | 2010-06-23 | 2017-03-07 | Twilio, Inc. | System and method for managing a computing cluster |
US20120208495A1 (en) | 2010-06-23 | 2012-08-16 | Twilio, Inc. | System and method for monitoring account usage on a platform |
US9338064B2 (en) | 2010-06-23 | 2016-05-10 | Twilio, Inc. | System and method for managing a computing cluster |
US8391464B1 (en) * | 2010-06-24 | 2013-03-05 | Nuance Communications, Inc. | Customer service system, method, and software program product for responding to queries using natural language understanding |
US8838707B2 (en) | 2010-06-25 | 2014-09-16 | Twilio, Inc. | System and method for enabling real-time eventing |
US20120001748A1 (en) * | 2010-06-30 | 2012-01-05 | Norman Ladouceur | Methods and apparatus for visually supplementing a graphical user interface |
US8762939B1 (en) | 2010-07-02 | 2014-06-24 | Nuance Communications, Inc. | System and method for displaying key performance indicators in an application design tool |
US9894047B2 (en) | 2010-09-09 | 2018-02-13 | Kaseya Limited | Method and apparatus of providing messaging service and callback feature to mobile stations |
US8000454B1 (en) | 2010-09-10 | 2011-08-16 | Zvi Or-Bach | Systems and methods for visual presentation and selection of IVR menu |
US20120063355A1 (en) * | 2010-09-14 | 2012-03-15 | Research In Motion Limited | Apparatus, and associated method, for providing support-call data pursuant to a wireless device support call |
US8649783B2 (en) | 2010-09-22 | 2014-02-11 | Nuance Communications, Inc. | No-cost mobile device messaging, such as for provisioning an application on a mobile device |
US20130293364A1 (en) * | 2012-05-02 | 2013-11-07 | Flextronics Ap, Llc | Configurable dash display |
US8942771B1 (en) * | 2010-11-02 | 2015-01-27 | Google Inc. | Dynamic data refresh for mobile device applications |
TW201230842A (en) * | 2011-01-05 | 2012-07-16 | Wistron Corp | An on-the-air (OTA) personalizing method, computer program product and communication device for the method |
US8649268B2 (en) | 2011-02-04 | 2014-02-11 | Twilio, Inc. | Method for processing telephony sessions of a network |
US20120204254A1 (en) * | 2011-02-04 | 2012-08-09 | Motorola Mobility, Inc. | Method and apparatus for managing security state transitions |
JP5238840B2 (ja) * | 2011-02-22 | 2013-07-17 | 楽天株式会社 | 情報生成装置、情報生成方法、情報生成プログラム及び記録媒体 |
US9008632B1 (en) | 2011-04-04 | 2015-04-14 | Cellco Partnership | Mobile station with interactive multimedia response and call intercept mode |
US9178994B2 (en) | 2011-04-12 | 2015-11-03 | Teletech Holdings, Inc. | Methods for providing self-support services using information from a viral source |
US8533857B2 (en) | 2011-04-12 | 2013-09-10 | Teletech Holdings, Inc. | Methods for providing cross-vendor support services |
WO2012162397A1 (en) | 2011-05-23 | 2012-11-29 | Twilio, Inc. | System and method for connecting a communication to a client |
US9648006B2 (en) | 2011-05-23 | 2017-05-09 | Twilio, Inc. | System and method for communicating with a client application |
US20120303614A1 (en) * | 2011-05-23 | 2012-11-29 | Microsoft Corporation | Automating responses to information queries |
US20140044123A1 (en) | 2011-05-23 | 2014-02-13 | Twilio, Inc. | System and method for real time communicating with a client application |
CN107506249B (zh) | 2011-06-05 | 2021-02-12 | 苹果公司 | 用于显示从多个应用接收到的通知的系统和方法 |
US8730823B2 (en) * | 2011-06-24 | 2014-05-20 | Jasper Wireless, Inc. | Core services platform for wireless voice, data and messaging network services |
US20130007428A1 (en) * | 2011-06-30 | 2013-01-03 | Dell Products L.P. | System and method for customized configuration of information handling systems |
US8572264B2 (en) * | 2011-07-15 | 2013-10-29 | American Express Travel Related Services Company, Inc. | Systems and methods for state awareness across communication channels and statefully transitioning between communication channels |
US8478652B2 (en) | 2011-07-18 | 2013-07-02 | Teletech Holdings, Inc. | Platform for providing life-cycle product support services |
US9058565B2 (en) * | 2011-08-17 | 2015-06-16 | At&T Intellectual Property I, L.P. | Opportunistic crowd-based service platform |
US8572707B2 (en) | 2011-08-18 | 2013-10-29 | Teletech Holdings, Inc. | Multiple authentication mechanisms for accessing service center supporting a variety of products |
US9665656B2 (en) | 2011-08-18 | 2017-05-30 | International Business Machines Corporation | Automated service solution delivery |
US9942093B2 (en) * | 2011-08-26 | 2018-04-10 | Comcast Cable Communications, Llc | Data gathering for a node |
US9173090B2 (en) | 2011-09-15 | 2015-10-27 | Teletech Holdings, Inc. | Method for activating services associated with a product via a service center supporting a variety of products |
WO2013044138A1 (en) | 2011-09-21 | 2013-03-28 | Twilio, Inc. | System and method for authorizing and connecting application developers and users |
US10182147B2 (en) | 2011-09-21 | 2019-01-15 | Twilio Inc. | System and method for determining and communicating presence information |
US9336687B2 (en) | 2011-10-11 | 2016-05-10 | Teletech Holdings, Inc. | Method for providing learning courses via a service center supporting a variety of products |
US9195779B2 (en) * | 2011-10-18 | 2015-11-24 | Verizon Patent And Licensing Inc. | Crowd-sourced problem solving |
US9015457B2 (en) | 2011-11-02 | 2015-04-21 | Dell Products L.P. | System and method for configuring an information handling system by implementing a customized configuration of a personality module |
WO2013074868A1 (en) | 2011-11-16 | 2013-05-23 | Flextronics Ap, Llc | Complete vehicle ecosystem |
US11005720B2 (en) * | 2011-11-16 | 2021-05-11 | Autoconnect Holdings Llc | System and method for a vehicle zone-determined reconfigurable display |
US9495666B2 (en) * | 2011-12-15 | 2016-11-15 | Accenture Global Services Limited | End-user portal system for remote technical support |
FR2984660A1 (fr) | 2011-12-19 | 2013-06-21 | France Telecom | Procede de communication multimodale |
US8874636B2 (en) | 2012-01-03 | 2014-10-28 | Teletech Holdings, Inc. | Method for providing support services using consumer selected specialist and specialist ratings |
US9495227B2 (en) | 2012-02-10 | 2016-11-15 | Twilio, Inc. | System and method for managing concurrent events |
US20130215140A1 (en) * | 2012-02-16 | 2013-08-22 | Yat Wai Edwin Kwong | Photo frames for displaying pictures that are related to time zone management |
US8942369B2 (en) | 2012-02-28 | 2015-01-27 | Teletech Holdings, Inc. | Method for providing support services using multi-channel navigator and route sequences |
US8867708B1 (en) | 2012-03-02 | 2014-10-21 | Tal Lavian | Systems and methods for visual presentation and selection of IVR menu |
US8731148B1 (en) | 2012-03-02 | 2014-05-20 | Tal Lavian | Systems and methods for visual presentation and selection of IVR menu |
US9098367B2 (en) | 2012-03-14 | 2015-08-04 | Flextronics Ap, Llc | Self-configuring vehicle console application store |
US8666378B2 (en) | 2012-03-19 | 2014-03-04 | Nuance Communications, Inc. | Mobile device applications for computer-telephony systems |
US9240941B2 (en) | 2012-05-09 | 2016-01-19 | Twilio, Inc. | System and method for managing media in a distributed communication network |
US20130304928A1 (en) | 2012-05-09 | 2013-11-14 | Twilio, Inc. | System and method for managing latency in a distributed telephony network |
US9602586B2 (en) | 2012-05-09 | 2017-03-21 | Twilio, Inc. | System and method for managing media in a distributed communication network |
US8879703B1 (en) | 2012-05-31 | 2014-11-04 | Tal Lavian | System method and device for providing tailored services when call is on-hold |
US9247062B2 (en) * | 2012-06-19 | 2016-01-26 | Twilio, Inc. | System and method for queuing a communication session |
US9245287B2 (en) | 2012-07-18 | 2016-01-26 | Teletech Holdings, Inc. | Method for providing support with associates anywhere and notifications |
US8737962B2 (en) | 2012-07-24 | 2014-05-27 | Twilio, Inc. | Method and system for preventing illicit use of a telephony platform |
US9519903B2 (en) * | 2012-08-29 | 2016-12-13 | 24/7 Customer, Inc. | Method and apparatus for proactive notifications based on the location of a user |
US8948356B2 (en) | 2012-10-15 | 2015-02-03 | Twilio, Inc. | System and method for routing communications |
US9026428B2 (en) | 2012-10-15 | 2015-05-05 | Nuance Communications, Inc. | Text/character input system, such as for use with touch screens on mobile phones |
US8938053B2 (en) | 2012-10-15 | 2015-01-20 | Twilio, Inc. | System and method for triggering on platform usage |
JP5714620B2 (ja) * | 2012-10-19 | 2015-05-07 | 株式会社オプティム | ユーザ端末、オペレータサーバ、リモートサポート方法、及びユーザ端末用プログラム |
US9516168B2 (en) | 2012-10-19 | 2016-12-06 | Virtual Hold Technology, Llc | Managing, directing, and queuing communication events using near-field communications |
JP5370570B2 (ja) * | 2012-10-26 | 2013-12-18 | 富士通モバイルコミュニケーションズ株式会社 | 携帯電話機 |
US9042540B2 (en) | 2012-10-30 | 2015-05-26 | Teletech Holdings, Inc. | Method for providing support using answer engine and dialog rules |
US20140136331A1 (en) * | 2012-11-09 | 2014-05-15 | Nuance Communications, Inc. | Using wireless device call logs for soliciting services |
US9906758B2 (en) | 2012-11-24 | 2018-02-27 | At&T Intellectual Property I, L.P. | Methods, systems, and products for emergency services |
KR101977087B1 (ko) * | 2012-12-24 | 2019-05-10 | 엘지전자 주식회사 | 자동응대 기능을 갖는 이동 단말기 및 그의 자동응대 방법 |
US9253254B2 (en) | 2013-01-14 | 2016-02-02 | Twilio, Inc. | System and method for offering a multi-partner delegated platform |
US9420103B1 (en) * | 2013-01-23 | 2016-08-16 | West Corporation | Customer service call processing and support agent access application |
US9319854B2 (en) | 2013-02-13 | 2016-04-19 | Google Inc. | High fidelity voicemail system |
US9185214B2 (en) | 2013-02-28 | 2015-11-10 | Nuance Communications, Inc. | Method and apparatus for providing enhanced communications |
EP2775742A1 (en) | 2013-03-05 | 2014-09-10 | Sandeep Mittal | A method to launch an application on a mobile device using short code |
US20140279497A1 (en) * | 2013-03-12 | 2014-09-18 | Bank Of America Corporation | Secure Identity Element |
US9282124B2 (en) | 2013-03-14 | 2016-03-08 | Twilio, Inc. | System and method for integrating session initiation protocol communication in a telecommunications platform |
US9001666B2 (en) | 2013-03-15 | 2015-04-07 | Twilio, Inc. | System and method for improving routing in a distributed communication platform |
US9730053B2 (en) | 2013-05-01 | 2017-08-08 | MBTE Sweden AB | Concepts for enhanced call control |
US9338280B2 (en) | 2013-06-19 | 2016-05-10 | Twilio, Inc. | System and method for managing telephony endpoint inventory |
US9240966B2 (en) | 2013-06-19 | 2016-01-19 | Twilio, Inc. | System and method for transmitting and receiving media messages |
US9225840B2 (en) | 2013-06-19 | 2015-12-29 | Twilio, Inc. | System and method for providing a communication endpoint information service |
US9456320B2 (en) * | 2013-06-24 | 2016-09-27 | Jeff Jacquin | System and method for simultaneously sending a message with a call to a mobile device |
US9483328B2 (en) | 2013-07-19 | 2016-11-01 | Twilio, Inc. | System and method for delivering application content |
US8737973B1 (en) | 2013-07-22 | 2014-05-27 | Robert W. Petrunka | Enhanced voice calling using smart phone services |
US9008285B2 (en) | 2013-07-24 | 2015-04-14 | Hartford Fire Insurance Company | System and method for interactive voice response unit table-based programming |
US20150030998A1 (en) * | 2013-07-26 | 2015-01-29 | Ford Global Technologies, Llc | Method and Apparatus for Automated Vehicle Support |
US10033862B2 (en) * | 2013-08-05 | 2018-07-24 | Avaya Inc. | Emergency request prior insight delivery |
US9274858B2 (en) | 2013-09-17 | 2016-03-01 | Twilio, Inc. | System and method for tagging and tracking events of an application platform |
US9137127B2 (en) | 2013-09-17 | 2015-09-15 | Twilio, Inc. | System and method for providing communication platform metadata |
US9338018B2 (en) | 2013-09-17 | 2016-05-10 | Twilio, Inc. | System and method for pricing communication of a telecommunication platform |
US9813891B2 (en) | 2013-09-30 | 2017-11-07 | Elwha Llc | Mobile device sharing facilitation methods and systems featuring a subset-specific source identification |
US9838536B2 (en) | 2013-09-30 | 2017-12-05 | Elwha, Llc | Mobile device sharing facilitation methods and systems |
US9774728B2 (en) | 2013-09-30 | 2017-09-26 | Elwha Llc | Mobile device sharing facilitation methods and systems in a context of plural communication records |
US9826439B2 (en) | 2013-09-30 | 2017-11-21 | Elwha Llc | Mobile device sharing facilitation methods and systems operable in network equipment |
US9740875B2 (en) | 2013-09-30 | 2017-08-22 | Elwha Llc | Mobile device sharing facilitation methods and systems featuring exclusive data presentation |
US9805208B2 (en) | 2013-09-30 | 2017-10-31 | Elwha Llc | Mobile device sharing facilitation methods and systems with recipient-dependent inclusion of a data selection |
US9325624B2 (en) | 2013-11-12 | 2016-04-26 | Twilio, Inc. | System and method for enabling dynamic multi-modal communication |
US9553799B2 (en) | 2013-11-12 | 2017-01-24 | Twilio, Inc. | System and method for client communication in a distributed telephony network |
US9916462B1 (en) * | 2013-11-18 | 2018-03-13 | Securus Technologies, Inc. | Interception of unauthorized communications in an controlled-environment facility |
US10298740B2 (en) | 2014-01-10 | 2019-05-21 | Onepin, Inc. | Automated messaging |
US10264113B2 (en) | 2014-01-10 | 2019-04-16 | Onepin, Inc. | Automated messaging |
US10064024B2 (en) | 2014-02-14 | 2018-08-28 | HeyWire, Inc. | Cloud hosted multimedia file handling on mobile devices |
US10469423B2 (en) | 2014-02-14 | 2019-11-05 | Salesforce.Com, Inc. | Cloud hosted multimedia file handling on mobile devices |
US9344573B2 (en) | 2014-03-14 | 2016-05-17 | Twilio, Inc. | System and method for a work distribution service |
US9226217B2 (en) | 2014-04-17 | 2015-12-29 | Twilio, Inc. | System and method for enabling multi-modal communication |
US20170192730A1 (en) | 2014-05-30 | 2017-07-06 | Apple Inc. | Continuity |
US11038864B2 (en) * | 2014-06-12 | 2021-06-15 | Mastercard International Incorporated | Systems and methods for customer service access to a consumer interface system |
US9251371B2 (en) | 2014-07-07 | 2016-02-02 | Twilio, Inc. | Method and system for applying data retention policies in a computing platform |
US9516101B2 (en) | 2014-07-07 | 2016-12-06 | Twilio, Inc. | System and method for collecting feedback in a multi-tenant communication platform |
US9774687B2 (en) | 2014-07-07 | 2017-09-26 | Twilio, Inc. | System and method for managing media and signaling in a communication platform |
US9246694B1 (en) | 2014-07-07 | 2016-01-26 | Twilio, Inc. | System and method for managing conferencing in a distributed communication network |
US9596566B2 (en) | 2014-07-31 | 2017-03-14 | MBTE Sweden AB | Concepts for location-based call control |
US9529605B2 (en) | 2014-08-27 | 2016-12-27 | Microsoft Technology Licensing, Llc | Customizing user interface indicators based on prior interactions |
US10958778B1 (en) * | 2014-09-17 | 2021-03-23 | Peggy S. Miller | Contact system for a computing platform |
US9749428B2 (en) | 2014-10-21 | 2017-08-29 | Twilio, Inc. | System and method for providing a network discovery service platform |
US9692897B2 (en) | 2014-10-31 | 2017-06-27 | Bank Of America Corporation | Routing calls to preferred agents |
US20160189558A1 (en) * | 2014-12-31 | 2016-06-30 | Genesys Telecommunications Laboratories, Inc. | Learning Based on Simulations of Interactions of a Customer Contact Center |
US9477975B2 (en) | 2015-02-03 | 2016-10-25 | Twilio, Inc. | System and method for a media intelligence platform |
EP3269159A4 (en) | 2015-03-09 | 2019-01-16 | OnePin, Inc. | AUTOMATIC NETWORK MONITORING BASED ON EVENTS |
US20160286017A1 (en) * | 2015-03-27 | 2016-09-29 | Microsoft Technology Licensing, Llc | Interactive Response Telephony |
CN107431113A (zh) * | 2015-04-16 | 2017-12-01 | 欧库勒斯虚拟现实有限责任公司 | 用于led阵列的颜色转换结构件 |
US10360309B2 (en) | 2015-04-30 | 2019-07-23 | Salesforce.Com, Inc. | Call center SMS-MMS language router |
EP3292529B1 (en) | 2015-05-04 | 2022-07-13 | OnePin, Inc. | Automatic aftercall directory and phonebook entry advertising |
US9948703B2 (en) | 2015-05-14 | 2018-04-17 | Twilio, Inc. | System and method for signaling through data storage |
US10419891B2 (en) | 2015-05-14 | 2019-09-17 | Twilio, Inc. | System and method for communicating through multiple endpoints |
US9699649B2 (en) * | 2015-06-18 | 2017-07-04 | Verizon Patent And Licensing Inc. | Proximity-based verification of programming instructions |
US9826092B2 (en) * | 2015-08-05 | 2017-11-21 | Intuit Inc. | Method and system for call queue messaging |
US10692126B2 (en) | 2015-11-17 | 2020-06-23 | Nio Usa, Inc. | Network-based system for selling and servicing cars |
US10659349B2 (en) | 2016-02-04 | 2020-05-19 | Twilio Inc. | Systems and methods for providing secure network exchanged for a multitenant virtual private cloud |
US10044710B2 (en) | 2016-02-22 | 2018-08-07 | Bpip Limited Liability Company | Device and method for validating a user using an intelligent voice print |
US10063713B2 (en) | 2016-05-23 | 2018-08-28 | Twilio Inc. | System and method for programmatic device connectivity |
US10686902B2 (en) | 2016-05-23 | 2020-06-16 | Twilio Inc. | System and method for a multi-channel notification service |
US20180012196A1 (en) | 2016-07-07 | 2018-01-11 | NextEv USA, Inc. | Vehicle maintenance manager |
US10084903B2 (en) | 2016-07-07 | 2018-09-25 | Conduent Business Services, Llc | Method and system for establishing a communication channel between computing devices in a customer care environment |
US10348671B2 (en) | 2016-07-11 | 2019-07-09 | Salesforce.Com, Inc. | System and method to use a mobile number in conjunction with a non-telephony internet connected device |
US9928734B2 (en) | 2016-08-02 | 2018-03-27 | Nio Usa, Inc. | Vehicle-to-pedestrian communication systems |
JP6748510B2 (ja) * | 2016-08-04 | 2020-09-02 | 株式会社三菱Ufj銀行 | 情報提供システム、情報提供方法、および情報提供プログラム |
US10142162B2 (en) | 2016-08-19 | 2018-11-27 | International Business Machines Corporation | Mobile application behavior modification via context sensitive issue framework |
US11024160B2 (en) | 2016-11-07 | 2021-06-01 | Nio Usa, Inc. | Feedback performance control and tracking |
US10694357B2 (en) | 2016-11-11 | 2020-06-23 | Nio Usa, Inc. | Using vehicle sensor data to monitor pedestrian health |
US10410064B2 (en) | 2016-11-11 | 2019-09-10 | Nio Usa, Inc. | System for tracking and identifying vehicles and pedestrians |
US10708547B2 (en) | 2016-11-11 | 2020-07-07 | Nio Usa, Inc. | Using vehicle sensor data to monitor environmental and geologic conditions |
US9858424B1 (en) * | 2017-01-05 | 2018-01-02 | Votiro Cybersec Ltd. | System and method for protecting systems from active content |
US10515390B2 (en) | 2016-11-21 | 2019-12-24 | Nio Usa, Inc. | Method and system for data optimization |
US10249104B2 (en) | 2016-12-06 | 2019-04-02 | Nio Usa, Inc. | Lease observation and event recording |
US10325093B1 (en) * | 2016-12-07 | 2019-06-18 | Symantec Corporation | Techniques for protecting against unauthorized tech support calls |
US20180165073A1 (en) | 2016-12-14 | 2018-06-14 | International Business Machines Corporation | Context information based on type of routine being called |
US10235190B2 (en) | 2016-12-14 | 2019-03-19 | International Business Machines Corporation | Executing instructions to store context information based on routine to be executed |
US10241769B2 (en) | 2016-12-14 | 2019-03-26 | International Business Machines Corporation | Marking sibling caller routines |
US10430214B2 (en) * | 2016-12-30 | 2019-10-01 | Google Llc | Dynamically generating custom application onboarding tutorials |
US10331889B2 (en) | 2017-01-05 | 2019-06-25 | Votiro Cybersec Ltd. | Providing a fastlane for disarming malicious content in received input content |
US10074223B2 (en) | 2017-01-13 | 2018-09-11 | Nio Usa, Inc. | Secured vehicle for user use only |
US9985846B1 (en) | 2017-01-15 | 2018-05-29 | Essential Products, Inc. | Assistant for management of network devices |
US10050835B2 (en) * | 2017-01-15 | 2018-08-14 | Essential Products, Inc. | Management of network devices based on characteristics |
US9986424B1 (en) | 2017-01-15 | 2018-05-29 | Essential Products, Inc. | Assistant for management of network devices |
US10471829B2 (en) | 2017-01-16 | 2019-11-12 | Nio Usa, Inc. | Self-destruct zone and autonomous vehicle navigation |
US10031521B1 (en) | 2017-01-16 | 2018-07-24 | Nio Usa, Inc. | Method and system for using weather information in operation of autonomous vehicles |
US9984572B1 (en) | 2017-01-16 | 2018-05-29 | Nio Usa, Inc. | Method and system for sharing parking space availability among autonomous vehicles |
US10286915B2 (en) | 2017-01-17 | 2019-05-14 | Nio Usa, Inc. | Machine learning for personalized driving |
US10464530B2 (en) | 2017-01-17 | 2019-11-05 | Nio Usa, Inc. | Voice biometric pre-purchase enrollment for autonomous vehicles |
US10897469B2 (en) | 2017-02-02 | 2021-01-19 | Nio Usa, Inc. | System and method for firewalls between vehicle networks |
US10389881B1 (en) * | 2017-02-13 | 2019-08-20 | West Corporation | Multimode service communication configuration |
US10666512B2 (en) * | 2017-03-09 | 2020-05-26 | Aerohive Networks, Inc. | Current configuration state specific device configuration |
WO2018235090A1 (en) * | 2017-06-22 | 2018-12-27 | Pick Up Mobile (2015) Ltd | SYSTEMS AND METHODS FOR EXECUTING INTERACTIVE PROGRAMS SELECTED DURING A TELEPHONE CALL |
US10234302B2 (en) | 2017-06-27 | 2019-03-19 | Nio Usa, Inc. | Adaptive route and motion planning based on learned external and internal vehicle environment |
US10505992B2 (en) * | 2017-07-07 | 2019-12-10 | T-Mobile Usa, Inc. | Bot profile discovery |
US10710633B2 (en) | 2017-07-14 | 2020-07-14 | Nio Usa, Inc. | Control of complex parking maneuvers and autonomous fuel replenishment of driverless vehicles |
US10369974B2 (en) | 2017-07-14 | 2019-08-06 | Nio Usa, Inc. | Control and coordination of driverless fuel replenishment for autonomous vehicles |
US10305765B2 (en) * | 2017-07-21 | 2019-05-28 | International Business Machines Corporation | Adaptive selection of message data properties for improving communication throughput and reliability |
US10837790B2 (en) | 2017-08-01 | 2020-11-17 | Nio Usa, Inc. | Productive and accident-free driving modes for a vehicle |
US10635109B2 (en) | 2017-10-17 | 2020-04-28 | Nio Usa, Inc. | Vehicle path-planner monitor and controller |
US10935978B2 (en) | 2017-10-30 | 2021-03-02 | Nio Usa, Inc. | Vehicle self-localization using particle filters and visual odometry |
US10606274B2 (en) | 2017-10-30 | 2020-03-31 | Nio Usa, Inc. | Visual place recognition based self-localization for autonomous vehicles |
US10717412B2 (en) | 2017-11-13 | 2020-07-21 | Nio Usa, Inc. | System and method for controlling a vehicle using secondary access methods |
USD870769S1 (en) * | 2018-02-27 | 2019-12-24 | Adquesto Spólka Z Ograniczona Odpowiedzialnoscia | Display screen or portion thereof with graphical user interface |
US11397935B2 (en) * | 2018-04-02 | 2022-07-26 | Hover Developer Services, Inc. | System and method for wireless transactions |
DE102018207381A1 (de) * | 2018-05-14 | 2019-11-14 | Audi Ag | Probefahrtmodus für ein Fahrzeug |
US10369966B1 (en) | 2018-05-23 | 2019-08-06 | Nio Usa, Inc. | Controlling access to a vehicle using wireless access devices |
US10263862B1 (en) | 2018-11-05 | 2019-04-16 | Capital Ones Services, LLC | Utilizing machine learning with self-support actions to determine support queue positions for support calls |
US11316760B2 (en) * | 2018-07-11 | 2022-04-26 | Capital One Services, Llc | Utilizing machine learning with self-support actions to determine support queue positions for support calls |
US11012324B2 (en) * | 2018-11-15 | 2021-05-18 | Microsoft Technology Licensing, Llc | Explicit interaction contracts for network connected devices |
US11308429B2 (en) * | 2019-01-23 | 2022-04-19 | Servicenow, Inc. | Enterprise data mining systems |
JP6784795B2 (ja) * | 2019-04-16 | 2020-11-11 | 株式会社三菱Ufj銀行 | 通信装置 |
WO2020242627A1 (en) * | 2019-05-31 | 2020-12-03 | Apple Inc. | Initiating a business messaging session |
US10848567B1 (en) * | 2019-11-29 | 2020-11-24 | Cygnus, LLC | Remote support for IoT devices |
US11252202B2 (en) | 2020-04-07 | 2022-02-15 | International Business Machines Corporation | Support request assignment using pace of conversation |
US11445357B1 (en) | 2021-03-05 | 2022-09-13 | T-Mobile Usa, Inc. | Call routing while roaming on a 5G wireless telecommunication network |
US20220366425A1 (en) * | 2021-05-12 | 2022-11-17 | Capital One Services, Llc | Service management system for processing a request |
US11842733B2 (en) | 2021-06-02 | 2023-12-12 | Kyndryl, Inc. | Artificial intelligence system for tasks |
US11463582B1 (en) | 2021-07-09 | 2022-10-04 | T-Mobile Usa, Inc. | Detecting scam callers using conversational agent and machine learning systems and methods |
US11418649B1 (en) | 2021-08-20 | 2022-08-16 | MBTE Holdings Sweden AB | Inbound and outbound communication session and call control |
US11765274B2 (en) * | 2021-08-24 | 2023-09-19 | Google Llc | Determination and display of estimated hold durations for calls |
CN114915495B (zh) * | 2022-07-05 | 2022-11-01 | 浙江华东工程数字技术有限公司 | 一种支持多种算法切换的报文加解密方法 |
Citations (7)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
JPH07203536A (ja) * | 1993-12-28 | 1995-08-04 | Hitachi Ltd | 移動送受信装置及びそれを用いた移動通信サービス識別方法 |
JP2002135848A (ja) * | 2000-10-27 | 2002-05-10 | Toshiba Corp | 移動通信端末装置 |
JP2002261918A (ja) * | 2001-03-02 | 2002-09-13 | Hitachi Ltd | 携帯電話機 |
US6618478B1 (en) * | 1999-09-27 | 2003-09-09 | Ameritech Corporation | Telephone set having a help key and methods and systems for use therewith |
JP2003280803A (ja) * | 2002-03-22 | 2003-10-02 | Sharp Corp | 情報処理装置 |
JP2003309880A (ja) * | 2002-04-18 | 2003-10-31 | Sharp Corp | 携帯電話機 |
JP2004048790A (ja) * | 2003-09-05 | 2004-02-12 | Japan Radio Co Ltd | 携帯電話機 |
Family Cites Families (173)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US4730252A (en) * | 1985-09-24 | 1988-03-08 | International Business Machines Corp. | Document composition from parts inventory |
US4964077A (en) | 1987-10-06 | 1990-10-16 | International Business Machines Corporation | Method for automatically adjusting help information displayed in an online interactive system |
EP0553487B1 (de) * | 1992-01-25 | 1998-09-09 | Alcatel | Verfahren zur Erleichterung der Bedienung von Endgeräten in Fernmeldeanlagen |
US5422656A (en) * | 1993-11-01 | 1995-06-06 | International Business Machines Corp. | Personal communicator having improved contrast control for a liquid crystal, touch sensitive display |
US5475735A (en) * | 1993-12-02 | 1995-12-12 | Motorola, Inc. | Method of providing wireless local loop operation with local mobility for a subscribed unit |
US5535257A (en) | 1994-02-07 | 1996-07-09 | Motorola, Inc. | Method and apparatus for managing telephone calls in a selective call radio system controller |
US5675628A (en) | 1994-08-01 | 1997-10-07 | Nokia Telecommunications Oy | Method and apparatus for enabling roaming of subscriber among plural mobile radio systems, using mobile equipment accepting removable subscriber identity module |
GB2294844B (en) | 1994-11-07 | 1999-05-26 | Motorola Inc | Communications operating system and method therefor |
JP3488525B2 (ja) | 1994-12-13 | 2004-01-19 | 富士通株式会社 | ヘルプ画面表示方法およびヘルプ画面表示装置 |
US6018656A (en) | 1994-12-30 | 2000-01-25 | Sony Corporation | Programmable cellular telephone and system |
US5845211A (en) * | 1995-01-13 | 1998-12-01 | Bell South Corporation | Wireless digital network |
US5638369A (en) | 1995-07-05 | 1997-06-10 | Motorola, Inc. | Method and apparatus for inbound channel selection in a communication system |
GB2304497A (en) * | 1995-08-19 | 1997-03-19 | Northern Telecom Ltd | Cellular communications system with provision of services to visiting mobiles |
US6466783B2 (en) * | 1995-12-11 | 2002-10-15 | Openwave Systems Inc. | Visual interface to mobile subscriber account services |
US5790798A (en) * | 1996-05-31 | 1998-08-04 | Witness Systems, Inc. | Method and apparatus for simultaneously monitoring computer user screen and telephone activity from a remote location |
US6064730A (en) * | 1996-06-18 | 2000-05-16 | Lucent Technologies Inc. | Customer-self routing call center |
US6199045B1 (en) * | 1996-08-15 | 2001-03-06 | Spatial Adventures, Inc. | Method and apparatus for providing position-related information to mobile recipients |
JPH1084404A (ja) | 1996-09-06 | 1998-03-31 | Nippon Denki Ido Tsushin Kk | 携帯電話 |
US6301480B1 (en) * | 1997-09-05 | 2001-10-09 | @Track Communications, Inc. | System and method for communicating using a voice network and a data network |
US6779030B1 (en) | 1997-10-06 | 2004-08-17 | Worldcom, Inc. | Intelligent network |
US6496979B1 (en) * | 1997-10-24 | 2002-12-17 | Microsoft Corporation | System and method for managing application installation for a mobile device |
SE517553C2 (sv) * | 1997-11-06 | 2002-06-18 | Telia Ab | Mobilkommunikationssystem innefattande mobilterminaler med röstbrevlådefunktion |
US6151507A (en) | 1997-11-07 | 2000-11-21 | Nokia Mobile Phones Ltd. | Individual short message service (SMS) options |
US6467089B1 (en) | 1997-12-23 | 2002-10-15 | Nielsen Media Research, Inc. | Audience measurement system incorporating a mobile handset |
JP3223256B2 (ja) * | 1997-12-26 | 2001-10-29 | 株式会社キャスト | 遠隔支援システム及びその装置 |
FI980427A (fi) * | 1998-02-25 | 1999-08-26 | Ericsson Telefon Ab L M | Menetelmä, järjestely ja laite todentamiseen |
US6245756B1 (en) * | 1998-02-27 | 2001-06-12 | Jenapharm Gmbh & Co. Kg | Pharmaceutical preparations for treatment of estrogen deficiency in the central nervous system |
JPH11259199A (ja) * | 1998-03-13 | 1999-09-24 | Toshiba Corp | 端末装置、入力画面表示方法及び入力画面表示プログラムを記録した記録媒体 |
KR100278020B1 (ko) * | 1998-04-14 | 2001-01-15 | 윤종용 | 휴대폰에서 저장된 전화번호를 검색하여 다이얼링하는 방법 |
US6405033B1 (en) | 1998-07-29 | 2002-06-11 | Track Communications, Inc. | System and method for routing a call using a communications network |
GB2340344A (en) | 1998-07-29 | 2000-02-16 | Nokia Mobile Phones Ltd | Bilateral Data Transfer Verification for Programming a Cellular Phone |
US6031467A (en) * | 1998-08-31 | 2000-02-29 | Motorola, Inc. | Method in a selective call radio for ensuring reception of advertisement messages |
US6219047B1 (en) * | 1998-09-17 | 2001-04-17 | John Bell | Training agent |
GB2347315A (en) * | 1999-02-22 | 2000-08-30 | Nokia Mobile Phones Ltd | Mobile telephone with multiple function key for accessing a menu |
US6246756B1 (en) * | 1999-03-17 | 2001-06-12 | Advanced Micro Devices, Inc. | Method and system to meter and control usage of telephone systems |
WO2000059197A1 (en) | 1999-03-29 | 2000-10-05 | Microsoft Corporation | Apparatus and method for local intercept of toll-free calls |
US6389278B1 (en) * | 1999-05-17 | 2002-05-14 | Ericsson Inc. | Systems and methods for identifying a service provider from a wireless communicator based on categories of service providers that are called |
JP2000348022A (ja) * | 1999-06-02 | 2000-12-15 | Ricoh Co Ltd | 情報処理装置 |
WO2001003410A1 (fr) * | 1999-07-05 | 2001-01-11 | Sanyo Electric Co., Ltd. | Systeme de distribution d'informations et serveur de distribution |
GB9916212D0 (en) * | 1999-07-09 | 1999-09-15 | Simmons Douglas M | A system and method for distributing electronic publications |
WO2001014952A2 (en) | 1999-08-26 | 2001-03-01 | Memetrics Inc. | On-line experimentation |
JP3417358B2 (ja) | 1999-08-27 | 2003-06-16 | 株式会社デンソー | 通信端末装置 |
US6389028B1 (en) * | 1999-09-24 | 2002-05-14 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for providing estimated response-wait-time displays for data network-based inquiries to a communication center |
JP3967046B2 (ja) * | 1999-09-24 | 2007-08-29 | アイシン・エィ・ダブリュ株式会社 | 電話番号による地点検索出力装置及び記録媒体 |
US6370399B1 (en) * | 1999-09-29 | 2002-04-09 | Qualcomm Incorporated | Determination of mobile service option via phone number |
US6424945B1 (en) * | 1999-12-15 | 2002-07-23 | Nokia Corporation | Voice packet data network browsing for mobile terminals system and method using a dual-mode wireless connection |
US20040193444A1 (en) * | 1999-12-28 | 2004-09-30 | Wendy Hufford | Computer system for managing litigation risk early warning system |
US7024199B1 (en) * | 1999-12-30 | 2006-04-04 | Motient Communications Inc. | System and method of querying a device, checking device roaming history and/or obtaining device modem statistics when device is within a home network and/or complementary network |
US6922721B1 (en) * | 2000-10-17 | 2005-07-26 | The Phonepages Of Sweden Ab | Exchange of information in a communication system |
US8090856B1 (en) | 2000-01-31 | 2012-01-03 | Telecommunication Systems, Inc. | Intelligent messaging network server interconnection |
CN100499594C (zh) * | 2000-02-14 | 2009-06-10 | 摩托罗拉公司 | 用于聊天消息通信的方法 |
JP2001245025A (ja) * | 2000-02-29 | 2001-09-07 | Matsushita Electric Ind Co Ltd | 携帯電話機におけるメール読取り方法及び該メール読取り方法を用いた携帯電話機 |
US6518520B2 (en) * | 2000-03-30 | 2003-02-11 | Mobility Innovations, Inc. | Apparatus and method for weighing the occupant of a bed |
US6615038B1 (en) * | 2000-04-28 | 2003-09-02 | Samsung Electronics Co., Ltd. | System and method for automatically creating and updating a mobile station configuration database in a wireless network |
CN1194315C (zh) * | 2000-05-11 | 2005-03-23 | 奇卡有限公司 | 跟踪基于互联网的即时消息传送系统的活动用户在线状态的方法和系统 |
JP2001326714A (ja) | 2000-05-18 | 2001-11-22 | Nec Corp | 情報処理装置および情報処理方法、並びに記録媒体 |
US20020007379A1 (en) | 2000-05-19 | 2002-01-17 | Zhi Wang | System and method for transcoding information for an audio or limited display user interface |
US6654594B1 (en) * | 2000-05-30 | 2003-11-25 | Motorola, Inc. | Digitized automatic gain control system and methods for a controlled gain receiver |
US7080321B2 (en) * | 2000-06-23 | 2006-07-18 | Aspect Software, Inc. | Dynamic help option for internet customers |
EP1354263A2 (en) * | 2000-07-07 | 2003-10-22 | Openwave Systems Inc. | Graphical user interface features of a browser in a hand-held wireless communication device |
US6720864B1 (en) | 2000-07-24 | 2004-04-13 | Motorola, Inc. | Wireless on-call communication system for management of on-call messaging and method therefor |
DE10036142B4 (de) * | 2000-07-25 | 2004-04-29 | Siemens Ag | Röntgen-Computertomographieeinrichtung |
JP3639194B2 (ja) * | 2000-07-27 | 2005-04-20 | 富士通株式会社 | 機種変更装置および機種変更方法ならびに機種変更プログラムを記録した記録媒体 |
US7558965B2 (en) * | 2000-08-04 | 2009-07-07 | First Data Corporation | Entity authentication in electronic communications by providing verification status of device |
US7190976B2 (en) * | 2000-10-02 | 2007-03-13 | Microsoft Corporation | Customizing the display of a mobile computing device |
US20020155476A1 (en) * | 2000-10-20 | 2002-10-24 | Nader Pourmand | Transient electrical signal based methods and devices for characterizing molecular interaction and/or motion in a sample |
US20020068545A1 (en) * | 2000-11-06 | 2002-06-06 | Johnson Oyama | Method and apparatus for coordinating charging for services provided in a multimedia session |
US7970437B2 (en) * | 2000-11-29 | 2011-06-28 | Nokia Corporation | Wireless terminal device with user interaction system |
US7170993B2 (en) * | 2000-12-19 | 2007-01-30 | Lucent Technologies Inc. | Methods and apparatus for automated monitoring and action taking based on decision support mechanism |
CN2478292Y (zh) | 2000-12-25 | 2002-02-20 | 刘卫民 | 移动商务电话机 |
FI20010063A (fi) | 2001-01-11 | 2002-07-12 | Suomen Posti Oy | Menetelmä ja järjestelmä tuotteen tai palvelun tilaamiseksi |
US7735021B2 (en) * | 2001-02-16 | 2010-06-08 | Microsoft Corporation | Shortcut system for use in a mobile electronic device and method thereof |
US20020154124A1 (en) * | 2001-02-22 | 2002-10-24 | Han Sang-Yong | System and method of enhanced computer user interaction |
US6819932B2 (en) | 2001-03-05 | 2004-11-16 | Tekelec | Methods and systems for preventing delivery of unwanted short message service (SMS) messages |
CA2641610C (en) * | 2001-03-09 | 2010-09-14 | Research In Motion Limited | Advanced voice and data operations in a mobile data communication device |
US6970692B2 (en) * | 2001-04-12 | 2005-11-29 | International Business Machines Corporation | Cell phone minute usage calculation and display |
US6954754B2 (en) * | 2001-04-16 | 2005-10-11 | Innopath Software, Inc. | Apparatus and methods for managing caches on a mobile device |
US6944447B2 (en) * | 2001-04-27 | 2005-09-13 | Accenture Llp | Location-based services |
AU2002303710A1 (en) | 2001-05-11 | 2002-11-25 | Wildseed, Ltd. | Method and apparatus for associating a received command with a control for performing actions with a mobile telecommunication device |
JP2003005880A (ja) * | 2001-06-18 | 2003-01-08 | Skg:Kk | ガイダンス提示方法 |
US6850612B2 (en) * | 2001-06-21 | 2005-02-01 | Lucent Technologies Inc. | End user automatic call distributor network control |
US20030013483A1 (en) * | 2001-07-06 | 2003-01-16 | Ausems Michiel R. | User interface for handheld communication device |
RU2004105275A (ru) | 2001-07-25 | 2005-03-27 | Телклик Лимитед (Ie) | Способ запуска приложения с помощью мобильной станции |
US20030039948A1 (en) * | 2001-08-09 | 2003-02-27 | Donahue Steven J. | Voice enabled tutorial system and method |
US7359706B2 (en) * | 2001-08-21 | 2008-04-15 | Motorola Inc. | Data transmission for mobile wireless communication devices |
JP2003067334A (ja) | 2001-08-23 | 2003-03-07 | Kyocera Corp | 携帯端末、サーバシステム、情報取得方法、及び情報配信方法 |
CA2356823C (en) | 2001-09-10 | 2010-05-11 | Research In Motion Limited | System and method for real time self-provisioning for a mobile communication device |
JP3558062B2 (ja) * | 2001-09-28 | 2004-08-25 | ブラザー工業株式会社 | 情報処理装置 |
US7099288B1 (en) | 2001-10-16 | 2006-08-29 | Sprint Communications Company L.P. | Telephonic addressing for establishing simultaneous voice and computer network connections |
US20030083040A1 (en) | 2001-11-01 | 2003-05-01 | Todd Ruth | Method of logging call processing information in a mobile communication network |
US7640491B2 (en) * | 2001-12-05 | 2009-12-29 | Microsoft Corporation | Outputting dynamic local content on mobile devices |
JP2003186590A (ja) * | 2001-12-17 | 2003-07-04 | Sharp Corp | 機器操作学習装置 |
US20030112931A1 (en) * | 2001-12-19 | 2003-06-19 | Wendell Brown | Facilitating navigation of an interactive voice response (IVR) menu to establish a telephone connection |
JP2003188982A (ja) * | 2001-12-19 | 2003-07-04 | Nec Corp | 移動体通信システム及び移動体無線端末 |
JP3994033B2 (ja) | 2002-01-17 | 2007-10-17 | 株式会社エヌ・ティ・ティ・ドコモ | 移動機、発呼制御方法、及び、着呼制御方法 |
US6909910B2 (en) * | 2002-02-01 | 2005-06-21 | Microsoft Corporation | Method and system for managing changes to a contact database |
AU2003223407A1 (en) * | 2002-04-02 | 2003-10-20 | Worldcom, Inc. | Call completion via instant communications client |
WO2003088119A1 (en) | 2002-04-08 | 2003-10-23 | Topcoder, Inc. | System and method for soliciting proposals for software development services |
JP2003303172A (ja) * | 2002-04-10 | 2003-10-24 | Roman:Kk | 入力支援システム |
JP2003308148A (ja) * | 2002-04-16 | 2003-10-31 | Fujitsu Ltd | プログラム、端末装置 |
JP3678417B2 (ja) * | 2002-04-26 | 2005-08-03 | 正幸 糸井 | 個人認証方法及びシステム |
AU2003239385A1 (en) | 2002-05-10 | 2003-11-11 | Richard R. Reisman | Method and apparatus for browsing using multiple coordinated device |
US6748211B1 (en) * | 2002-05-22 | 2004-06-08 | Motorola, Inc. | Device and method for transmitting a message from a client device to a service center |
ATE390007T1 (de) * | 2002-06-12 | 2008-04-15 | Ericsson Telefon Ab L M | Verfahren, system und vorrichtung zur bearbeitung von eigenschaften einer endgeräte |
US7190960B2 (en) | 2002-06-14 | 2007-03-13 | Cingular Wireless Ii, Llc | System for providing location-based services in a wireless network, such as modifying locating privileges among individuals and managing lists of individuals associated with such privileges |
JP2004021580A (ja) * | 2002-06-17 | 2004-01-22 | Casio Comput Co Ltd | データ処理装置及びプログラム |
US20040198316A1 (en) * | 2002-06-21 | 2004-10-07 | Compaq Information Technologies Group, L.P. | Visual display of prepay balance on a mobile station upon registration and post-call |
JP2004032056A (ja) | 2002-06-21 | 2004-01-29 | Hitachi Kokusai Electric Inc | 携帯端末装置 |
US6970698B2 (en) * | 2002-07-23 | 2005-11-29 | Sbc Technology Resources, Inc. | System and method for updating data in remote devices |
JP4310084B2 (ja) * | 2002-07-30 | 2009-08-05 | 富士通株式会社 | 情報処理端末及びガイダンス表示プログラム |
US20040095372A1 (en) * | 2002-11-14 | 2004-05-20 | International Business Machines Corporation | System and method for progressive levels of user assistance information |
US8037150B2 (en) | 2002-11-21 | 2011-10-11 | Aol Inc. | System and methods for providing multiple personas in a communications environment |
US7773982B2 (en) * | 2002-11-25 | 2010-08-10 | At&T Intellectual Property, I, L.P. | Methods, systems and storage media to remotely control a wireless unit |
US7315739B2 (en) * | 2002-11-27 | 2008-01-01 | Agilent Technologies, Inc. | Systems and methods for measurement and/or control using mobile probes |
US7353533B2 (en) | 2002-12-18 | 2008-04-01 | Novell, Inc. | Administration of protection of data accessible by a mobile device |
US7092738B2 (en) | 2002-12-20 | 2006-08-15 | International Business Machines Corporation | Navigation of interactive voice response application using a wireless communications device graphical user interface |
US7660870B2 (en) * | 2003-01-03 | 2010-02-09 | Openwave Systems Inc. | Method and apparatus for enhancing discoverability and usability of data network capability of a mobile device |
JP2004265139A (ja) * | 2003-02-28 | 2004-09-24 | Nec Corp | コンテンツ実行システム、携帯情報端末、外部機器、コンテンツ実行方法及びプログラム |
US6978147B2 (en) | 2003-03-19 | 2005-12-20 | Motorola, Inc. | Wireless messaging device with selectable scroll display and message pre-fetch |
US20050120345A1 (en) | 2003-03-22 | 2005-06-02 | Carson William N. | Methods and systems for instantly closing browser windows |
JP4205980B2 (ja) | 2003-03-28 | 2009-01-07 | 株式会社エヌ・ティ・ティ・ドコモ | 端末装置およびプログラム |
US7278116B2 (en) * | 2003-04-03 | 2007-10-02 | International Business Machines Corporation | Mode switching for ad hoc checkbox selection |
US7107017B2 (en) | 2003-05-07 | 2006-09-12 | Nokia Corporation | System and method for providing support services in push to talk communication platforms |
JP2004364122A (ja) | 2003-06-06 | 2004-12-24 | Hitachi Ltd | 携帯型情報処理装置及びその動作モード制御方法 |
KR20060034233A (ko) | 2003-06-09 | 2006-04-21 | 내셔널 유니버시티 오브 싱가포르 | 서비스를 제공하는 시스템 및 방법 |
US7031697B2 (en) | 2003-07-21 | 2006-04-18 | Lucent Technologies Inc. | Correlation of call data for calling and called parties in wireless telecommunication networks |
GB2424153B (en) | 2003-09-11 | 2007-09-19 | Voice Signal Technologies Inc | Method and apparatus for back-up of customized application information |
US7769392B2 (en) | 2003-09-23 | 2010-08-03 | At&T Intellectual Property I, L.P. | Method and system for forwarding wireless communications |
JP4036335B2 (ja) | 2003-09-30 | 2008-01-23 | ソフトバンクモバイル株式会社 | 携帯電話端末装置及びプログラム提供システム |
US6940844B2 (en) * | 2003-10-17 | 2005-09-06 | Interdigital Technology Corporation | Method and apparatus for reporting WLAN capabilities of a dual mode GPRS/WLAN or UMTS/WLAN WTRU |
JP2005167463A (ja) | 2003-12-01 | 2005-06-23 | Sony Ericsson Mobilecommunications Japan Inc | 加入者識別モジュールおよびそのデータアクセス阻止方法 |
US7379969B2 (en) * | 2003-12-18 | 2008-05-27 | Sony Ericsson Mobile Communications Ab | Method and apparatus for providing instructional content on a mobile device |
KR200344337Y1 (ko) | 2003-12-24 | 2004-03-10 | 선진항공건설 주식회사 | 헬리콥터용 작업대 |
JP2007523571A (ja) | 2004-02-20 | 2007-08-16 | スナップイン ソフトウェア インコーポレイテッド | モバイルデバイス上での顧客セルフサポート、などを目的とするユーザインターフェース方法 |
US7865181B1 (en) | 2004-03-19 | 2011-01-04 | Single Touch Interactive, Inc. | Searching for mobile content |
US20060041931A1 (en) | 2004-03-23 | 2006-02-23 | Pctel, Inc. | Service level assurance system and method for wired and wireless broadband networks |
US7539706B1 (en) * | 2004-03-30 | 2009-05-26 | Emc Corporation | Methods and apparatus for collecting and processing file system data |
US20050266798A1 (en) | 2004-05-31 | 2005-12-01 | Seamus Moloney | Linking security association to entries in a contact directory of a wireless device |
US7725072B2 (en) * | 2004-06-30 | 2010-05-25 | Glenayre Electronics, Inc. | Provision of messaging services from a video messaging system based on ANI and CLID |
DE102004044124A1 (de) * | 2004-09-13 | 2006-03-16 | Heidelberger Druckmaschinen Ag | Verfahren zur Herstellung einer Luftdrossel |
GB2435761B (en) * | 2004-09-21 | 2009-07-08 | Snapin Software Inc | Secure software such as for use with a cell phone or mobile device |
KR101191816B1 (ko) * | 2004-12-07 | 2012-10-16 | 캐나다 지 주식회사 | 확대된 검색 특성을 갖는 사용자 인터페이스 |
US7450900B2 (en) | 2004-12-13 | 2008-11-11 | Broadcom Corporation | Method and system for cellular network and integrated broadcast television (TV) downlink with intelligent service control |
US7194257B2 (en) * | 2004-12-27 | 2007-03-20 | Sony Ericsson Mobile Communications Ab | Automatic dialing for a wireless communications device |
US8194640B2 (en) * | 2004-12-31 | 2012-06-05 | Genband Us Llc | Voice over IP (VoIP) network infrastructure components and method |
US7236166B2 (en) * | 2005-01-18 | 2007-06-26 | Stratasys, Inc. | High-resolution rapid manufacturing |
US7539484B2 (en) * | 2005-02-22 | 2009-05-26 | Snapin Software Inc. | Method and system for enhancing voice calls, such as enhancing voice calls with data services |
WO2007044972A2 (en) | 2005-10-12 | 2007-04-19 | Snapin Software Inc. | Message intercept methods, such as for customer self-support on a mobile device |
US20060229054A1 (en) * | 2005-04-07 | 2006-10-12 | Esa Erola | Help desk connect |
US8015064B2 (en) | 2005-04-20 | 2011-09-06 | At&T Intellectual Property I, Lp | System and method of providing advertisements to cellular devices |
US20060245391A1 (en) * | 2005-04-29 | 2006-11-02 | Alcatel | Interactive voice response system and method for updating presence information |
CN101194528B (zh) | 2005-05-31 | 2013-03-27 | 西门子企业通讯有限责任两合公司 | 定位系统和定位方法以及移动位置数据发送器 |
US20060274869A1 (en) * | 2005-06-07 | 2006-12-07 | Yahoo! Inc. | Dynamically generating content based on capabilities of a mobile device |
US8301123B2 (en) | 2005-06-24 | 2012-10-30 | Nuance Communications, Inc. | Local intercept methods, such as applications for providing customer assistance for training, information calls and diagnostics |
KR101233150B1 (ko) | 2005-07-19 | 2013-02-15 | 엘지전자 주식회사 | 서비스 연결 설정 및 제어 방법 |
US8229914B2 (en) * | 2005-09-14 | 2012-07-24 | Jumptap, Inc. | Mobile content spidering and compatibility determination |
US7809376B2 (en) | 2005-11-29 | 2010-10-05 | Roberto S. Catalan | Enhanced analogue of interactive voice response structures and functions for mobile phones and similar handheld communications devices |
US20070135140A1 (en) | 2005-12-12 | 2007-06-14 | Nokia Corporation | System and method for mobile school trip guard |
EP1969886B1 (en) | 2005-12-13 | 2017-09-20 | Nuance Communications, Inc. | Method for performing interactive services on a mobile device, such as time or location initiated interactive services |
US20070155411A1 (en) | 2006-01-04 | 2007-07-05 | James Morrison | Interactive mobile messaging system |
US7647527B2 (en) | 2006-01-11 | 2010-01-12 | International Business Machines Corporation | Apparatus and method for collecting and displaying data for remote diagnostics |
EP1987661B1 (en) | 2006-02-07 | 2014-06-11 | Nuance Communications, Inc. | A method and system for enhancing voice calls, such as enhancing voice calls with data services |
EP1982485B1 (en) | 2006-02-10 | 2019-07-24 | III Holdings 2, LLC | System and method for connecting mobile devices |
US20080039056A1 (en) | 2006-06-28 | 2008-02-14 | Motorola, Inc. | System and method for interaction of a mobile station with an interactive voice response system |
US20100112997A1 (en) * | 2006-08-16 | 2010-05-06 | Nuance Communications, Inc. | Local triggering methods, such as applications for device-initiated diagnostic or configuration management |
WO2008042989A2 (en) | 2006-10-03 | 2008-04-10 | Snapin Software Inc. | Systems and methods for storing or performing functions within removable memory |
US8744414B2 (en) * | 2007-01-05 | 2014-06-03 | Nuance Communications, Inc. | Methods of interacting between mobile devices and voice response systems |
US8572189B2 (en) | 2007-01-10 | 2013-10-29 | Nuance Communications, Inc. | Method and system for configuring E-mail for mobile devices |
US8126506B2 (en) * | 2007-02-14 | 2012-02-28 | Nuance Communications, Inc. | System and method for securely managing data stored on mobile devices, such as enterprise mobility data |
US9100936B2 (en) | 2007-04-12 | 2015-08-04 | Nuance Communications, Inc. | System and method for detecting mutually supported capabilities between mobile devices |
US8495494B2 (en) * | 2007-04-12 | 2013-07-23 | Nuance Communications, Inc. | Method and system for mapping a virtual human machine interface for a mobile device |
US8589955B2 (en) * | 2008-02-12 | 2013-11-19 | Nuance Communications, Inc. | System and method for building applications, such as customized applications for mobile devices |
US20120295582A1 (en) | 2011-05-18 | 2012-11-22 | Telefonaktiebolaget L M Ericsson (Publ) | Restriction of services for communication terminals to directed numbers |
-
2005
- 2005-02-18 JP JP2006554279A patent/JP2007523571A/ja active Pending
- 2005-02-18 CA CA2556773A patent/CA2556773C/en not_active Expired - Fee Related
- 2005-02-18 JP JP2006554217A patent/JP4246236B2/ja not_active Expired - Fee Related
- 2005-02-18 EP EP12005720A patent/EP2549659A1/en not_active Ceased
- 2005-02-18 CA CA002564939A patent/CA2564939A1/en not_active Abandoned
- 2005-02-18 WO PCT/US2005/005517 patent/WO2005083996A1/en active Application Filing
- 2005-02-18 WO PCT/US2005/005135 patent/WO2005081852A2/en active Application Filing
- 2005-02-18 EP EP10014984A patent/EP2387160A1/en not_active Withdrawn
- 2005-02-18 US US10/589,593 patent/US20080280588A1/en not_active Abandoned
- 2005-02-18 KR KR1020067019347A patent/KR101161164B1/ko active IP Right Grant
- 2005-02-18 EP EP05723446A patent/EP1733548A4/en not_active Withdrawn
- 2005-02-18 KR KR1020067019349A patent/KR20060132736A/ko not_active Application Discontinuation
- 2005-02-18 EP EP05713762.2A patent/EP1719253B1/en active Active
- 2005-02-22 US US11/063,663 patent/US7353016B2/en active Active
-
2006
- 2006-08-17 IL IL177542A patent/IL177542A/en not_active IP Right Cessation
- 2006-08-20 IL IL177589A patent/IL177589A0/en unknown
-
2007
- 2007-06-19 US US11/765,387 patent/US7676221B2/en active Active
- 2007-06-19 US US11/765,369 patent/US7881703B2/en not_active Expired - Fee Related
-
2008
- 2008-09-08 JP JP2008230347A patent/JP5500807B2/ja not_active Expired - Fee Related
-
2010
- 2010-03-09 US US12/720,624 patent/US8036645B2/en not_active Expired - Fee Related
-
2011
- 2011-01-04 US US12/983,926 patent/US8285263B2/en active Active
- 2011-02-07 JP JP2011024476A patent/JP2011109712A/ja active Pending
- 2011-08-26 JP JP2011184647A patent/JP5595357B2/ja not_active Expired - Fee Related
- 2011-10-10 US US13/269,970 patent/US8731544B2/en active Active
-
2014
- 2014-05-19 US US14/281,422 patent/US9301128B2/en active Active
Patent Citations (7)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
JPH07203536A (ja) * | 1993-12-28 | 1995-08-04 | Hitachi Ltd | 移動送受信装置及びそれを用いた移動通信サービス識別方法 |
US6618478B1 (en) * | 1999-09-27 | 2003-09-09 | Ameritech Corporation | Telephone set having a help key and methods and systems for use therewith |
JP2002135848A (ja) * | 2000-10-27 | 2002-05-10 | Toshiba Corp | 移動通信端末装置 |
JP2002261918A (ja) * | 2001-03-02 | 2002-09-13 | Hitachi Ltd | 携帯電話機 |
JP2003280803A (ja) * | 2002-03-22 | 2003-10-02 | Sharp Corp | 情報処理装置 |
JP2003309880A (ja) * | 2002-04-18 | 2003-10-31 | Sharp Corp | 携帯電話機 |
JP2004048790A (ja) * | 2003-09-05 | 2004-02-12 | Japan Radio Co Ltd | 携帯電話機 |
Cited By (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
JP2010041626A (ja) * | 2008-08-07 | 2010-02-18 | Toshiba Corp | 携帯電話機 |
Also Published As
Similar Documents
Publication | Publication Date | Title |
---|---|---|
JP2007523571A (ja) | モバイルデバイス上での顧客セルフサポート、などを目的とするユーザインターフェース方法 | |
US7539484B2 (en) | Method and system for enhancing voice calls, such as enhancing voice calls with data services | |
US8682298B2 (en) | Message intercept methods, such as for customer self-support on a mobile device | |
EP1987661B1 (en) | A method and system for enhancing voice calls, such as enhancing voice calls with data services | |
CN101422025A (zh) | 用于增强语音呼叫、比如利用数据服务来增强语音呼叫的方法和系统 | |
CN1951094B (zh) | 如用于移动装置上的客户自支持的用户接口方法 |
Legal Events
Date | Code | Title | Description |
---|---|---|---|
A621 | Written request for application examination |
Free format text: JAPANESE INTERMEDIATE CODE: A621 Effective date: 20080205 |
|
A977 | Report on retrieval |
Free format text: JAPANESE INTERMEDIATE CODE: A971007 Effective date: 20101102 |
|
A131 | Notification of reasons for refusal |
Free format text: JAPANESE INTERMEDIATE CODE: A131 Effective date: 20101105 |
|
A521 | Request for written amendment filed |
Free format text: JAPANESE INTERMEDIATE CODE: A523 Effective date: 20110207 |
|
A131 | Notification of reasons for refusal |
Free format text: JAPANESE INTERMEDIATE CODE: A131 Effective date: 20110624 |
|
A601 | Written request for extension of time |
Free format text: JAPANESE INTERMEDIATE CODE: A601 Effective date: 20110921 |
|
A602 | Written permission of extension of time |
Free format text: JAPANESE INTERMEDIATE CODE: A602 Effective date: 20110929 |
|
A02 | Decision of refusal |
Free format text: JAPANESE INTERMEDIATE CODE: A02 Effective date: 20111215 |