WO2021166481A1 - デバイス管理装置、デバイス管理方法及びデバイス管理システム - Google Patents

デバイス管理装置、デバイス管理方法及びデバイス管理システム Download PDF

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Publication number
WO2021166481A1
WO2021166481A1 PCT/JP2021/000505 JP2021000505W WO2021166481A1 WO 2021166481 A1 WO2021166481 A1 WO 2021166481A1 JP 2021000505 W JP2021000505 W JP 2021000505W WO 2021166481 A1 WO2021166481 A1 WO 2021166481A1
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WIPO (PCT)
Prior art keywords
article
provider
unit
determination
information
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Ceased
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PCT/JP2021/000505
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English (en)
French (fr)
Japanese (ja)
Inventor
数樹 中西
洋徳 齋藤
悠輔 松本
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Soracom Inc
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Soracom Inc
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Application filed by Soracom Inc filed Critical Soracom Inc
Priority to DE112021001078.6T priority Critical patent/DE112021001078T5/de
Priority to CN202180006838.XA priority patent/CN114761977A/zh
Priority to JP2022501688A priority patent/JP7361194B2/ja
Publication of WO2021166481A1 publication Critical patent/WO2021166481A1/ja
Priority to US17/834,469 priority patent/US12147939B2/en
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

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    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/087—Inventory or stock management, e.g. order filling, procurement or balancing against orders
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management

Definitions

  • the present invention relates to a device management device, a device management method, and a device management system for managing a plurality of devices that consume or consume articles.
  • Patent Document 1 discloses a printing device that predicts the shortage time of consumables based on the remaining amount and the amount of consumables used, and orders the consumables via a network according to the predicted shortage time. There is.
  • the present invention has been made in view of the above points, and an object of the present invention is to make it possible to easily change a process for an action related to an article consumed or consumed by a plurality of devices.
  • the device management device of the first aspect of the present invention is a device management device for managing a plurality of devices that consume or consume articles, and is for identifying at least one of the device and a user of the device.
  • a storage unit that stores device identification information in association with provider information about a provider that provides the article, device identification information transmitted by any of the plurality of devices, and consumption status or consumption of the article.
  • a receiving unit that receives the article information indicating the situation, a determination unit that determines whether or not the consumption status or the consumption status indicated by the article information received by the receiving unit satisfies the determination condition, and the determination unit The provider device associated with the provider identified based on the provider information associated with the device identification information received by the receiver, provided that the determination condition is satisfied.
  • the receiving unit includes a notification unit that gives a notification for an action regarding the article that is consumed or consumed by the device identified by the device identification information received.
  • the determination unit may determine whether or not the determination condition associated with the type of the device corresponding to the device identification information is satisfied.
  • the storage unit further stores the device identification information in association with the remaining amount of the article in the device, the remaining period during which the article can be used, the amount of the article used, or the usage time of the article.
  • the receiving unit updates the remaining amount, the remaining period, the usage amount, or the usage time stored in the storage unit based on the consumption status or the consumption status indicated by the received article information.
  • the determination unit may determine whether or not the updated remaining amount, the remaining period, the usage amount, or the usage time satisfy the determination condition.
  • the notification unit gives the notification for the action for ordering the article to the provider device, the remaining amount, the remaining period, and the remaining amount stored in the storage unit in response to the action.
  • the usage amount or the usage time may be updated.
  • the determination unit determines a reference value based on the period taken for the user to receive the article after the notification unit notifies the provider device for the action for ordering the article. Then, it may be determined whether or not the determination condition is satisfied by using the relationship between the remaining amount, the remaining period, the usage amount or the usage time, and the reference value.
  • the determination unit interrupts the determination of the determination condition when the notification unit notifies the provider device for the action for ordering the article, and the receiving unit interrupts the determination of the determination condition, and the receiving unit performs the article in the device.
  • the determination of the determination condition may be restarted when the information indicating that the is replenished or exchanged is received.
  • the notification unit may notify the user terminal used by the user of the price change.
  • the notification unit may notify the provider device of the scheduled order timing of the article estimated based on the article information transmitted by the plurality of devices in the past.
  • the storage unit stores the device identification information of each of the plurality of devices in association with the provider information of each of the plurality of providers who provide the articles consumed or consumed by the plurality of devices.
  • the notification unit may notify the provider device associated with one of the providers selected from the plurality of providers for the action.
  • a plurality of the notification units are based on at least one of a price for each of the plurality of providers to provide the article and a period of time for the user to receive the article from each of the plurality of providers.
  • One of the providers may be selected from the above providers.
  • the storage unit may further store at least one of the determination condition and the action preset in the user terminal used by the user.
  • the determination unit further determines whether or not a problem has occurred in the device based on the article information received by the reception unit, and the notification unit causes the determination unit to cause a problem in the device.
  • the notification unit causes the determination unit to cause a problem in the device.
  • the device management method of the second aspect of the present invention is the device and the device transmitted by any of the plurality of devices executed by the device management device for managing the plurality of devices that consume or consume the article.
  • the device identification information received in the reception step is associated with the device identification information.
  • the device identification information received in the receiving step identifies the provider device associated with the provider, which is stored in the storage unit and is specified based on the provider information about the provider who provides the article. It has a step of notifying an action on the article that is consumed or consumed by the device.
  • the device management system of the third aspect of the present invention includes a plurality of devices that consume or consume articles, and a device management device for managing the plurality of devices, and each of the plurality of devices is the article.
  • a detection unit that detects the consumption status or the consumption status of the device, device identification information for identifying at least one of the device and the user of the device, and an article indicating the consumption status or the consumption status detected by the detection unit.
  • the device management device includes a transmission unit that transmits information, and the device management device includes a storage unit that stores the device identification information in association with provider information about a provider that provides the article, and the plurality of devices.
  • the receiving unit that receives the device identification information and the article information transmitted by any of the above and the consumption status or the consumption status indicated by the article information received by the receiving unit satisfy the determination condition.
  • the provider device associated with the person has a notification unit that gives a notification for an action regarding the article consumed or consumed by the device identified by the device identification information received by the receiving unit.
  • FIG. 1 is a schematic diagram of the device management system S according to the present embodiment.
  • the device management system S includes a device management device 1, a plurality of devices 2, and a plurality of provider devices 3.
  • the device management system S may include other devices such as servers and terminals.
  • the device management device 1 is a computer managed by an administrator for managing a plurality of devices.
  • the administrator is, for example, a person or a business operator who provides a service using the device management system S.
  • the device management device 1 can communicate with the device 2 and the provider device 3 via a network such as the Internet or a local area network.
  • Device 2 is a device that consumes or consumes goods used by the user.
  • the user is, for example, a person or a business operator who owns, borrows, or manages the device 2.
  • the device 2 is, for example, various types of devices such as a beverage serving machine, a washing machine, a dishwasher, a printing machine, an electric toothbrush, and an electric shaving machine.
  • the articles consumed or consumed by the device 2 are, for example, consumables such as beverages, detergents, print cartridges, electric toothbrush heads, and electric shaving blades.
  • the plurality of devices 2 include one type or a plurality of types of devices 2.
  • the device 2 may transmit information to the device management device 1 via a server different from the device management device 1.
  • the server adds an electronic signature to the information received from the device 2 and then transfers the information to the device management device 1.
  • the risk that the information transmitted by the device 2 is tampered with by the time it reaches the device management device 1 can be reduced.
  • the provider device 3 is a computer (for example, an information terminal or a server) associated with the provider that receives the notification transmitted by the device management device 1.
  • the provider device 3 is, for example, a server managed by the provider itself, a server used by the provider, or the like.
  • the provider is a person or business operator who takes action on the goods that the device 2 consumes or consumes.
  • the action performed by the provider is work related to the goods consumed or consumed by the device 2, such as sending the goods to the user, replenishing or exchanging the goods to the device 2, and notifying the provider of information about the goods.
  • the provider device 3 has a display unit such as a liquid crystal display capable of displaying information.
  • Each of the plurality of devices 2 detects the consumption status or the consumption status of the article (a).
  • the consumption status is represented by, for example, the amount of goods used.
  • the consumption status is represented by, for example, the number of times the article has been used.
  • the device 2 transmits the detected article information indicating the consumption status or the consumption status to the device management device 1 together with the device identification information for identifying the device 2.
  • the device management device 1 stores the device identification information in advance in association with the provider information regarding the provider who provides the article.
  • the device management device 1 receives the device identification information and the article information transmitted by the device 2 (b).
  • the device management device 1 determines whether or not the consumption status or the consumption status indicated by the received article information satisfies the determination condition (c).
  • the determination condition is that, for example, the remaining amount of the article or the remaining period during which the article can be used is equal to or less than a predetermined reference value.
  • the device identification information is applied to the provider device 3 associated with the provider specified based on the provider information associated with the device identification information. Notify for action regarding the goods consumed or consumed by the identified device 2 (d).
  • the provider device displays the notification sent by the device management device 1 on the display unit.
  • the provider executes actions such as sending an article to the user and replenishing or exchanging the article to the device 2 based on the notification displayed by the provider device 3 (e).
  • the device management device 1 determines whether or not the determination condition regarding the article consumed or consumed by the device 2 is satisfied based on the information received from the device 2. At the same time, the provider of the article is identified, and the provider device 3 associated with the identified provider is notified for the action related to the article. According to such a configuration, when the processing for the action related to the article consumed or consumed by the plurality of devices 2 is changed, it is not necessary to update the program of each of the plurality of devices 2, so that the action related to the article The processing for this can be easily changed.
  • FIG. 2 is a block diagram of the device management system S according to the present embodiment.
  • the arrows indicate the main data flows, and there may be data flows other than those shown in FIG.
  • each block shows not a hardware (device) unit configuration but a functional unit configuration. Therefore, the block shown in FIG. 2 may be mounted in a single device, or may be mounted separately in a plurality of devices. Data can be exchanged between blocks via any means such as a data bus, a network, or a portable storage medium.
  • the device management device 1 has a control unit 11 and a storage unit 12.
  • the control unit 11 has a reception unit 111, a determination unit 112, and a notification unit 113.
  • the control unit 11 is, for example, a processor such as a CPU (Central Processing Unit), and functions as a reception unit 111, a determination unit 112, and a notification unit 113 by executing a program stored in the storage unit 12.
  • the receiving unit 111 receives information from the device 2.
  • the determination unit 112 determines whether or not the information received from the device 2 satisfies the determination condition.
  • the notification unit 113 notifies the provider device 3 for an action related to the article. The detailed processing executed by the receiving unit 111, the determination unit 112, and the notification unit 113 will be described later.
  • At least a part of the function of the control unit 11 may be executed by an electric circuit. Further, at least a part of the functions of the control unit 11 may be realized by the control unit 11 executing a program executed via the network.
  • the storage unit 12 is a storage medium including a ROM (Read Only Memory), a RAM (Random Access Memory), a hard disk drive, and the like.
  • the storage unit 12 stores in advance the program executed by the control unit 11.
  • the storage unit 12 may be provided outside the device management device 1, and in that case, data may be exchanged with the control unit 11 via a network.
  • the device 2 has a control unit 21 and a storage unit 22.
  • the control unit 21 has a detection unit 211 and a transmission unit 212.
  • the control unit 21 is, for example, a processor such as a CPU, and functions as a detection unit 211 and a transmission unit 212 by executing a program stored in the storage unit 22.
  • the detection unit 211 detects the consumption status or the consumption status of the article.
  • the transmission unit 212 transmits information indicating the consumption status or the consumption status of the article to the device management device 1. The detailed processing executed by the detection unit 211 and the transmission unit 212 will be described later.
  • At least a part of the function of the control unit 21 may be executed by an electric circuit. Further, at least a part of the functions of the control unit 21 may be realized by the control unit 21 executing a program executed via the network.
  • the storage unit 22 is a storage medium including a ROM, RAM, hard disk drive, and the like.
  • the storage unit 22 stores in advance the program executed by the control unit 21.
  • the storage unit 22 may be provided outside the device 2, and in that case, data may be exchanged with the control unit 21 via a network.
  • the device management system S is not limited to the specific configuration shown in FIG.
  • the device management device 1, the device 2, and the provider device 3 may each be configured by connecting two or more physically separated devices by wire or wirelessly. Further, the device management device 1 may be configured by a cloud, which is a collection of computer resources.
  • the storage unit 12 of the device management device 1 stores device-related information related to a plurality of devices 2 and action-related information related to actions.
  • FIG. 3A is a schematic diagram of device-related information stored in the storage unit 12 of the device management device 1.
  • the device-related information includes device identification information (device ID (Identification)) for identifying at least one of device 2 and a user of device 2 and article identification information (article ID) for identifying an article. ), A device type indicating the type (type) of the device 2, and residual article information (remaining amount / remaining period) indicating the remaining amount of the article or the remaining period during which the article can be used.
  • the remaining amount is represented by the remaining quantity of the article or the remaining number of uses of the article.
  • the remaining period is represented by the time remaining that the article is available.
  • the device-related information may include usage information indicating the usage amount of the article or the usage period in which the article has been used, in place of or in addition to the residual article information.
  • the device identification information is, for example, a device ID assigned to the device 2 or a user ID assigned to the user of the device 2.
  • the article identification information is, for example, an article ID that differs depending on the type of article consumed or consumed by the device 2.
  • a plurality of article identification information may be associated with one device identification information in the device-related information. Further, when the device 2 can use only one type of article, the article identification information may be omitted.
  • the device type is information indicating the type (type) of the device 2, such as a beverage dispenser, a washing machine, a dishwasher, a printing machine, an electric toothbrush, and an electric shaving.
  • the device type may be represented by a character string representing the type, or may be represented by an ID assigned to the type.
  • the remaining article information is represented by, for example, the remaining ratio, the remaining amount, the remaining number of times, or the remaining time of the articles that can be used by the device 2 (that is, the articles set in the device 2).
  • the device management device 1 automatically updates the residual article information based on the consumption status or the consumption status received from the device 2. Further, the device management device 1 may update the usage information indicating the usage amount or the usage period of the article based on the consumption status or the consumption status received from the device 2.
  • the device identification information, the article identification information, and the device type included in the device-related information may be set in advance by the administrator of the device management device 1, or may be set in the user terminal (information terminal) used by the user. ..
  • FIG. 3B is a schematic diagram of action-related information stored in the storage unit 12 of the device management device 1.
  • the action-related information indicates device identification information (device ID), article identification information (article ID), provider information (provider ID) about the provider who provides the article, and actions related to the article, which are associated with each other. Includes action information.
  • Provider information is information for identifying the provider who provides the goods.
  • the provider information is, for example, a provider ID assigned to a provider who provides the goods.
  • the provider information may be represented by a character string representing the provider.
  • the action information is information indicating an action related to the article, such as sending the article to the user, replenishing or exchanging the article to the device 2, and notifying the provider of the information about the article.
  • the action information may be represented by a character string representing the action, or may be represented by the ID assigned to the action.
  • a plurality of provider information may be associated with a combination of one device identification information and one article identification information in the action-related information. Further, when the device 2 can use only one type of article (that is, when the provider can be identified without using the article identification information), the article identification information may be omitted.
  • the device identification information, the article identification information, the provider information, and the action information included in the action-related information may be preset by the administrator of the device management device 1 or may be set in the user terminal used by the user. ..
  • the device-related information and the action-related information are stored in the storage unit 12 in any format, not limited to the specific formats shown in FIGS. 3 (a) and 3 (b).
  • the device-related information and the action-related information are stored in the storage unit 12 as, for example, a database.
  • the device 2 becomes available.
  • the detection unit 211 detects the consumption status or the consumption status of the articles used by the device 2.
  • FIG. 4 is a schematic diagram of the consumption status or the consumption status detected by the detection unit 211 of the device 2.
  • the detection unit 211 detects the usage amount of the article by using, for example, the sensor included in the device 2 as the consumption status.
  • the detection unit 211 detects the number of times the article has been used or the time it has been used, for example, by using a sensor included in the device 2 as the consumption status.
  • the detection unit 211 detects the types of articles in association with the consumption status or the consumption status.
  • the transmission unit 212 transmits the device identification information for identifying the device 2 and the article information indicating the consumption status or the consumption status detected by the detection unit 211 to the device management device 1. In addition to the consumption status or the consumption status, the transmission unit 212 may transmit the article information indicating the article identification information for identifying the article to the device management device 1.
  • the transmission unit 212 transmits the article information periodically or according to the consumption status or the consumption status. In addition, the transmission unit 212 may transmit the article information at a timing preset by the user. Further, the transmission unit 212 may transmit the article information every time the article is used, and may transmit the article information every predetermined period (for example, one week) even when the article is not used.
  • the receiving unit 111 receives the device identification information and the article information transmitted by any of the plurality of devices 2.
  • the receiving unit 111 updates the residual article information included in the device-related information stored in the storage unit 12 based on the received device identification information and the article information. For example, the receiving unit 111 subtracts the usage amount or the number of times of use indicated by the received article information from the remaining amount indicated by the remaining article information stored in the storage unit 12. For example, the receiving unit 111 subtracts the usage time indicated by the received article information from the remaining period indicated by the remaining article information stored in the storage unit 12. Further, the receiving unit 111 may add the usage amount (number of times of use) or usage time indicated by the received article information to the usage amount or usage period indicated by the usage information stored in the storage unit 12.
  • the determination unit 112 acquires the determination conditions used for determining the article information, and makes a determination using the acquired determination conditions.
  • FIG. 5 is a schematic diagram for explaining a determination method performed by the determination unit 112.
  • the determination condition is a condition for notifying the provider device 3 for an action related to the article.
  • the determination condition is, for example, that the remaining amount or the remaining period indicated by the remaining article information is equal to or less than a predetermined reference value. Further, the determination condition may be that the usage amount or usage period indicated by the usage information is equal to or more than a predetermined reference value.
  • the determination condition is stored in the storage unit 12 in advance in association with the type of the device 2, for example. As a result, the device management device 1 determines by the type of the device 2, such as giving a notification for ordering the beverage of the beverage providing machine that requires replenishment earlier than ordering the head of the electric toothbrush that does not require replacement. The conditions can be changed.
  • the determination condition may be set in advance by the administrator of the device management device 1, or may be set in the user terminal used by the user.
  • the determination unit 112 can adjust the determination conditions according to the intention of the administrator or the user.
  • the determination unit 112 may determine the reference value of the determination condition for each device 2. In this case, as shown in FIG. 5, the determination unit 112 estimates that it takes from the notification unit 113, which will be described later, notifies the provider device 3 for the action of ordering the article to the time when the user receives the article. Calculate the period. The estimation period is calculated using, for example, the distance between the position (region) where the device 2 is installed and the location (region) of the provider. Then, the determination unit 112 determines the reference value of the determination condition based on the calculated estimation period. For example, the determination unit 112 increases the reference value as the estimation period is longer, and decreases the reference value as the estimation period is shorter. As a result, the device management device 1 can promptly notify the user of the order for the device 2 which takes a long time to deliver the goods from the provider, and the goods can be delivered to the user at an appropriate timing. ..
  • the determination unit 112 determines whether or not the remaining amount or the remaining period (or the usage amount or the usage period) updated based on the consumption status or the consumption status indicated by the article information received by the reception unit 111 satisfies the acquired determination condition. To judge. That is, the determination unit 112 determines that the determination condition is satisfied when the remaining amount or the remaining period is equal to or less than the reference value, and determines that the determination condition is not satisfied otherwise. Further, the determination unit 112 may determine that the determination condition is satisfied when the usage amount or the usage period is equal to or greater than the reference value, and may determine that the determination condition is not satisfied otherwise.
  • the determination unit 112 is not limited to the specific determination conditions shown here, and may make a determination using other determination conditions.
  • the determination unit 112 independently determines the determination conditions for each of the plurality of devices 2. On the other hand, when one user is using a plurality of devices 2, it is convenient to be able to collectively send the articles used by the plurality of devices 2 to the user.
  • FIG. 6 is a schematic diagram for explaining a determination method for a plurality of devices 2. FIG. 6 shows a situation in which one user is using the first device 2A and the second device 2B.
  • the determination unit 112 determines that the article information received from the first device 2A satisfies the determination condition, the determination condition is determined even if the article information received from the second device 2B does not actually satisfy the determination condition. Determined to meet. At this time, the determination unit 112 does not have to make a determination on the article information received from the second device 2B, ignoring the determination condition of the second device 2B. Further, the determination unit 112 may make a determination on the article information received from the second device 2B by using a second determination condition different from the first determination condition normally used by the second device 2B. At this time, by making the reference value of the second determination condition larger than the reference value of the first determination condition, the second determination condition is relaxed as compared with the first determination condition.
  • the device management device 1 relaxes the determination condition of the second device 2B when the first device 2A satisfies the determination condition, and orders the articles used by the plurality of devices 2 at once. Notifications can be made.
  • FIG. 7 is a schematic diagram of a notification method performed by the notification unit 113.
  • the notification unit 113 determines the provider information and the action associated with the device identification information (or a combination of the device identification information and the article identification information) in the storage unit 12, provided that the determination unit 112 determines that the determination condition is satisfied. Identify the information.
  • the notification unit 113 When a plurality of provider information is associated with one device identification information (or a combination of the device identification information and the article identification information), the notification unit 113 provides a plurality of provisions corresponding to the plurality of provider information. Select one provider from the two. For example, the notification unit 113 receives the price for each of the plurality of providers to provide the goods and the user to receive the goods from each of the plurality of providers from the plurality of provider devices 3 corresponding to the plurality of provider information. Get at least one of the time it takes to. Then, the notification unit 113 is one provider from a plurality of providers corresponding to the plurality of provider information (for example, the provider with the lowest price or the shortest period) based on at least one of the acquired price and the period. Provider) is selected.
  • the condition for which the notification unit 113 preferentially selects the provider, the price or the period may be set in advance in the user terminal used by the user. As a result, the device management device 1 can dynamically change the provider who provides the article
  • the notification unit 113 obtains a price for the provider to provide the goods from the provider device 3 before notifying the provider device 3 for the action, and the provider compares the past price with the goods.
  • the user terminal used by the user may be notified of the price change.
  • the user terminal displays the notification transmitted by the device management device 1 on the display unit. Further, when the price rises, the notification unit 113 acquires information indicating whether or not the user has agreed from the user terminal, and on the condition that the user has agreed, the provider device 3 takes an action. May be notified. As a result, it is possible to prevent the device management device 1 from ordering the goods without the user recognizing that the price has increased.
  • the notification unit 113 still acts on the provider device 3. May be notified.
  • the device management device 1 can propose to the user to order the article even if the article of the device 2 is not in short supply, such as when the price of the article is reduced for a limited time.
  • the notification unit 113 notifies the provider device 3 associated with the provider indicated by the specified provider information for the action indicated by the specified action information.
  • the notification unit 113 gives a notification indicating requesting the sending of the goods to the user (that is, ordering the goods).
  • the notification unit 113 gives a notification indicating that the visit to the installation location of the device 2 is requested.
  • the notification unit 113 may notify information (device identification information, article identification information, residual article information, etc.) about the article satisfying the determination condition.
  • the device management device 1 determines whether or not the determination condition regarding the article consumed or consumed by the device 2 is satisfied based on the information received from the device 2, and determines whether or not the provider of the article is satisfied. It is possible to notify the provider device 3 identified and associated with the identified provider for an action relating to the article.
  • the provider device 3 displays the notification transmitted by the device management device 1 on the display unit.
  • the provider device 3 may output the notification by other methods such as voice output and printing on paper.
  • the provider executes an action related to the article in response to the notification output from the provider device 3.
  • the provider sends the goods to the user when the notification indicates that the goods are ordered. After that, the user replenishes or exchanges the goods received from the provider in the device 2. In addition, the provider visits the installation location of the device 2 and replenishes or exchanges the article in the device 2 when the notification indicates that the visit to the installation location of the device 2 is requested. In addition, the provider may determine what kind of action to take when the notification indicates information about the article satisfying the determination condition.
  • the notification unit 113 may update the residual article information or the usage information included in the device-related information stored in the storage unit 12. For example, the notification unit 113 adds the quantity of the ordered article or the number of times it can be used to the remaining amount indicated by the remaining article information stored in the storage unit 12 after the scheduled arrival date of the article to the user has passed. For example, the notification unit 113 adds the usable time of the ordered article to the remaining period indicated by the residual article information stored in the storage unit 12 after the scheduled arrival date of the article to the user has passed.
  • the notification unit 113 has ordered the amount of the article (the number of times it can be used) or the usage period from the usage amount or the usage period indicated by the usage information stored in the storage unit 12.
  • the usable time may be subtracted.
  • the estimated arrival date is estimated using, for example, the distance between the position (region) where the device 2 is installed and the location (region) of the provider.
  • the notification unit 113 can automatically update the residual article information or usage information managed by the device management device 1 in response to the notification for ordering the article.
  • the determination unit 112 may interrupt the determination of the determination condition when the notification indicating that the article is to be ordered is given.
  • the transmission unit 212 of the device 2 transmits information indicating that the article is replenished or exchanged to the device management device 1.
  • the determination unit 112 restarts the determination of the determination condition when the receiving unit 111 receives the information indicating that the article has been replenished or exchanged in the device 2.
  • the device management device 1 can prevent the device management device 1 from unnecessarily determining the determination condition between the time when the article is ordered and the time when the article arrives at the user.
  • the device management device 1 may notify the device 2 or the user that an abnormality has occurred based on the article information received from the device 2.
  • the device 2 transmits the article information indicating the information necessary for determining the abnormality such as the usage time of the device 2 to the device management device 1 in addition to the consumption status or the consumption status.
  • the determination unit 112 determines whether or not an abnormality has occurred in the device 2 or the user based on the article information received by the reception unit 111.
  • the determination unit 112 determines that an abnormality has occurred in the device 2 when the article information indicates that the consumption status or the consumption status is out of the predefined normal range. As a result, the determination unit 112 can determine whether or not any abnormality has occurred in the device 2 by detecting that the device 2 consumes or consumes the article to a degree different from the usual one. Further, the determination unit 112 may determine that an abnormality has occurred when the reception unit 111 does not receive the article information from the device 2 for a predetermined period or longer.
  • the determination unit 112 determines that an abnormality has occurred in the user when the article information indicates that the consumption status or the consumption status has not changed for a predetermined time or longer. As a result, the determination unit 112 determines that the user cannot move if the device 2 is used regularly, and that the user forgets to take the medicine if the device 2 provides the medicine. Can be judged.
  • the notification unit 113 attaches the device 2 to at least one of the provider device 3 and the user terminal used by the user. Or, notify the user that an abnormality has occurred. At least one of the provider device 3 and the user terminal displays the notification transmitted by the device management device 1 on the display unit.
  • FIG. 8A is a front view of the provider device 3 displaying a notification that an abnormality has occurred.
  • the provider device 3 displays the device identification information, the time when the determination unit 112 determines that an abnormality has occurred in the device 2, the determined content, and the like.
  • the user terminal may display a notification that an abnormality has occurred, as in FIG. 8A. As a result, the provider or the user can easily grasp the abnormality that has occurred in the device 2 or the user.
  • the device management device 1 may estimate the scheduled ordering time of the article by analyzing the article information transmitted by the plurality of devices 2 in the past.
  • the receiving unit 111 stores the article information received from the plurality of devices 2 in the storage unit 12.
  • the notification unit 113 aggregates the consumption status or the consumption status of each of the one or a plurality of articles for each predetermined period by using the article information received from the plurality of devices 2 stored in the storage unit 12. Then, the notification unit 113 estimates the consumption status or the consumption status in the future period (for example, day, week, month) based on the aggregated past consumption status or consumption status.
  • the notification unit 113 estimates the consumption status or the consumption status of the same day, the same week, or the same month of the previous year as the consumption status or the consumption status of the future day, week, or month.
  • the notification unit 113 may estimate the consumption status or the consumption status in a future period by other methods.
  • the notification unit 113 estimates the scheduled order time and the planned number of orders for each of the one or more articles based on the estimated consumption status or consumption status. For example, the notification unit 113 orders the number of articles corresponding to the value obtained by subtracting the remaining amount or the remaining period of the plurality of devices 2 from the amount or period corresponding to the estimated consumption status or consumption status in the future period. Estimate as.
  • the notification unit 113 notifies the provider device 3 of the scheduled order time and the planned number of orders estimated by the determination unit 112.
  • the provider device 3 displays the notification transmitted by the device management device 1 on the display unit.
  • FIG. 8B is a front view of the provider device 3 displaying the scheduled order time and the planned number of orders.
  • the provider device 3 displays the scheduled order time and the planned number of orders for each item.
  • the provider can grasp the estimated order timing of the article based on the article information transmitted by the plurality of devices 2 in the past, and prepare to receive the order.
  • FIG. 9 is a sequence diagram of a device management method executed by the device management system S according to the present embodiment.
  • the detection unit 211 detects the consumption status or the consumption status of the article used by the device 2 (S11).
  • the transmission unit 212 transmits the device identification information for identifying the device 2 and the article information indicating the consumption status or the consumption status detected by the detection unit 211 to the device management device 1.
  • the article information may indicate the article identification information in addition to the consumption status or the consumption status.
  • the receiving unit 111 receives the device identification information and the article information transmitted by any of the plurality of devices 2.
  • the receiving unit 111 updates the residual article information or the usage information included in the device-related information stored in the storage unit 12 based on the received device identification information and the article information (S12).
  • the determination unit 112 acquires the determination conditions used for determining the article information, and the remaining amount or the remaining period (or the usage amount or the usage period) updated based on the consumption status or the consumption status indicated by the article information received by the reception unit 111. ) Determines whether or not the acquired determination condition is satisfied (S13).
  • the notification unit 113 determines the provider information and the action associated with the device identification information (or a combination of the device identification information and the article identification information) in the storage unit 12, provided that the determination unit 112 determines that the determination condition is satisfied. Identify the information (S14). The notification unit 113 notifies the provider device 3 associated with the provider indicated by the specified provider information for the action indicated by the specified action information (S15).
  • the provider device 3 outputs the notification transmitted by the device management device 1 by displaying on the display unit, outputting voice, printing on paper, or the like (S16).
  • the provider executes an action related to the article in response to the notification output from the provider device 3.
  • the user or the provider replenishes or exchanges the article in the device 2 (S17).
  • the device management device 1 determines the determination conditions regarding the articles consumed or consumed by the device 2 based on the consumption status or the consumption status received from the device 2 and the device identification information. Is satisfied, the provider of the article is identified, and the provider device 3 associated with the identified provider is notified for the action related to the article. According to such a configuration, when the processing for the action related to the article consumed or consumed by the plurality of devices 2 is changed, it is not necessary to update the program of each of the plurality of devices 2, so that the action related to the article The processing for this can be easily changed.
  • a plurality of devices 2 (that is, a plurality of devices or a plurality of types of devices 2) are associated with a plurality of providers in a many-to-many manner.
  • the device management device 1 provides the article to each of the plurality of devices 2 according to the period required for the user to receive the article from the provider, the price for the provider to provide the article, and the like. You can flexibly select the provider you want to use.
  • the present invention has been described above using the embodiments, the technical scope of the present invention is not limited to the scope described in the above embodiments, and various modifications and changes can be made within the scope of the gist thereof. be.
  • the specific embodiment of the distribution / integration of the device is not limited to the above embodiment, and all or a part thereof may be functionally or physically distributed / integrated in any unit. Can be done.
  • Also included in the embodiments of the present invention are new embodiments resulting from any combination of the plurality of embodiments. The effect of the new embodiment produced by the combination has the effect of the original embodiment together.
  • the processors of the device management device 1, the device 2 and the provider device 3 are the main constituents of each step included in the device management method shown in FIG. That is, the processors of the device management device 1, the device 2, and the provider device 3 read a program for executing the device management method shown in FIG. 9 from the storage unit, execute the program, and execute each part of the device management system S. By controlling, the device management method shown in FIG. 9 is executed. Some of the steps included in the device management method shown in FIG. 9 may be omitted, the order between the steps may be changed, and a plurality of steps may be performed in parallel.

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PCT/JP2021/000505 2020-02-17 2021-01-08 デバイス管理装置、デバイス管理方法及びデバイス管理システム Ceased WO2021166481A1 (ja)

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DE112021001078.6T DE112021001078T5 (de) 2020-02-17 2021-01-08 Geräteverwaltungvorrichtung, geräteverwaltungsverfahren, und geräteverwaltungssystem
CN202180006838.XA CN114761977A (zh) 2020-02-17 2021-01-08 设备管理装置、设备管理方法以及设备管理系统
JP2022501688A JP7361194B2 (ja) 2020-02-17 2021-01-08 デバイス管理装置、デバイス管理方法及びデバイス管理システム
US17/834,469 US12147939B2 (en) 2020-02-17 2022-06-07 System, method, and apparatus for management of remote device replenishment, with processing resource conserving automatic suspending—automatic resuming management processing

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JP2005112499A (ja) * 2003-10-03 2005-04-28 Hitachi Ltd 物品残量在庫管理発注システムおよびそれを用いた物品受発注管理システム
JP2008203412A (ja) * 2007-02-19 2008-09-04 Canon Inc 情報処理装置及び情報処理方法

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US12147939B2 (en) 2024-11-19
US20220300895A1 (en) 2022-09-22

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