WO2017193871A1 - 排号验证方法和系统 - Google Patents

排号验证方法和系统 Download PDF

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Publication number
WO2017193871A1
WO2017193871A1 PCT/CN2017/083154 CN2017083154W WO2017193871A1 WO 2017193871 A1 WO2017193871 A1 WO 2017193871A1 CN 2017083154 W CN2017083154 W CN 2017083154W WO 2017193871 A1 WO2017193871 A1 WO 2017193871A1
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Prior art keywords
time
queuing
lottery
remote
user
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PCT/CN2017/083154
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English (en)
French (fr)
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胡飞虎
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胡飞虎
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Publication of WO2017193871A1 publication Critical patent/WO2017193871A1/zh

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    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
    • G07C2011/04—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere related to queuing systems

Definitions

  • the invention belongs to the field of information technology, and in particular relates to a remote lottery queuing authentication method and system.
  • Chinese Patent Application No. 200610083385.8 discloses a queuing method and its queuing device.
  • the queuing device receives the customer's queuing application, and the application includes on-site and off-site; the customer is queued according to the order in which the customer requests the queuing, and the customer queuing status applied on the site is marked as “arrival”. Mark the customer queue status of the off-site application as "Remote” and accept the request that the queued customer changes its queue status from "arrival" to "remote” or "remote” to "arrival”. Queuing status flag; the queuing device only calls the customer number listed first in the queue and queued with the status "arrived".
  • Chinese Patent Application No. 201110333265.X discloses a system and method for obtaining a queuing number by a mobile phone.
  • the customer uses the mobile terminal to log into the bank mobile banking system, selects the bank outlet, the service type and the call number, and sends it to the mobile banking system; the mobile banking system sends the network number system through the bank internal network and generates the call number information.
  • the SMS gateway is called to send to the client mobile phone terminal, and the customer mobile phone terminal receives the call number text message; the customer calls the SMS message to go to the selected network to handle the business.
  • Chinese Patent Application No. 201410603254.2 discloses an algorithm for autonomous timing queuing call number.
  • the business hours of a specific business place are divided into a plurality of time periods, and the maximum amount of customer reception X in the corresponding unit time period is calculated through statistical analysis; the customer who subscribes to a specific time period can select the time period through the queuing machine, or Selecting the time period by remote means, matching the preset calling number rules according to the ratio of the reserved customer and the non-reserved customer, sorting the order of the customer's business processing; if the customer arrives at the scene before the specified deadline, the reservation information is valid, otherwise Customers need to make a reservation.
  • the user is allowed to remotely apply for the queuing queue through the network, which is convenient for the user to some extent.
  • the remote lottery and the on-site lottery cannot be perfectly combined, and the invalid remote lottery will instead Affecting the actual calling efficiency and the like, resulting in a lack of practicality in the methods, systems or devices provided.
  • the order of the number in the application is completely determined by the time of the lottery, which is seriously unfair to the users who draw the number on the spot. For example, after a user draws a number on the spot, there may be a long-distance user to jump in the queue. The user can't even know how long it will take for him to easily trigger his dissatisfaction.
  • the customer sets the queue status autonomously, and there may be cases where the wrong operation results in the missed call number. If someone deliberately extracts a large number of numbers remotely or repeatedly extracts numbers and changes the queue status from "remote” to "arrival", it will result in a serious situation where the site is not working properly. If the application site is a hospital, the application provides an opportunity for the “smugglers” to be able to hoard the queue number and increase the price. In addition, the method in which the application must enter the search code to perform related operations is also too cumbersome.
  • the application with the number 201110333265.X also has serious problems, mainly because the user easily misses the call number and cannot avoid the invalid call number, which seriously affects the efficiency and quality of the call number.
  • the application suggests that the customer can query the queue status in real time and determine the time to come to the bank outlet.
  • the lottery system often has a large number of invalid numbers, and the length of processing time of each banking service is also undetermined, so it is easy for customers to misjudge and lead to missed calling.
  • the user may miss the call number after rushing to the scene in the future, which not only causes trouble for the user, but also seriously affects the efficiency and quality of the call.
  • the application also does not prevent the intentional remote extraction of a large number of numbers or the repeated extraction of numbers.
  • the customer handles the business by calling the short message, which not only generates additional SMS charges, but also has potential vulnerabilities and verification costs in the authenticity of the SMS content.
  • the application also requires access to the bank's mobile banking system, which is less independent. If customers open accounts in multiple banks, they must download the mobile banking systems of these banks separately, which will result in too many software systems in the customer's mobile phone.
  • the application number is 201410603254.2, which divides the business hours into a number of time periods and calculates the maximum amount of customer reception in the corresponding unit time period through statistical analysis. In fact, the customer arrives at random, and the time for each business transaction varies from person to person and from business to service. This method of dividing the fixed time period and determining the maximum amount of customer reception lacks scientific basis.
  • the application states in the application that "if the number of the reservation in this time period is called in advance, the customer in the next time period will be called in advance in this time period according to the actual arrival order," but for the reservation within this time period. After the number is delayed, how to deal with the customer order relationship within this time period and the next time period is not mentioned.
  • the rules in the application will be invalid, because after the number of the reservation in this time period is delayed, it is entirely possible to squeeze the next time period, resulting in conflicts in the user's queue order in each time period.
  • the maximum amount of customer reception proposed in the application will affect the service efficiency. For example, some users who have reserved a certain period of time may not go to the site. Other users may want to reserve the time period but have no quota, which affects the service efficiency. It also makes the value of remote appointments greatly reduced.
  • the application proposes to sort the order of the customer's business according to the ratio of the reserved customer and the non-reserved customer, matching the preset calling number rule.
  • the application does not prevent the intentional remote extraction of a large number of numbers or the repeated extraction of numbers. If the application site is a resource-poor place such as a hospital, the application cannot prevent the situation of “smugglers”.
  • an object of the present invention is to provide a remote lottery queuing authentication method and system capable of realizing remote lottery queuing without affecting actual call number efficiency; the system and method support remote lottery queuing However, it only confirms the remote numbering user who arrives at the scene, and can well line up the remote lottery and the site numbering, and comprehensively consider the interests of the remote numbering user and the site numbering user. The user temporarily leaves to support real-name authentication.
  • Remote lottery queuing authentication methods including:
  • the user connects to the server through the user client, selects the service item and requests the numbering; the server stores the service item information;
  • the server generates corresponding lottery information;
  • the lottery information includes verification information and a lottery time;
  • the user client receives corresponding verification information
  • the verifier obtains the input verification information
  • step 3 determine whether the verification information is legal; if legal, save the verification time, and perform step 3];
  • step 3.1 When the agent is idle, it is judged whether the number of queued users who have generated the remote number information is less than the specified buffer number; if yes, execute step 3.2], if otherwise, perform step 3.4]; the remote number information includes the queuing number;
  • the buffer number is the number of queued users who can simultaneously have remote number information;
  • the corresponding user client receives the corresponding remote serial number information
  • the user presents the remote serial number information on the user client to the agent of the agent;
  • the staff member of the agent determines whether the identity of the current user is legal according to the remote serial number information
  • the agent client corresponding to the agent receives the identity information of the corresponding user
  • the agent of the agent determines whether the identity of the current user is legal according to the identity information.
  • the step 2] and the step 3] further includes the following steps:
  • the user connects to the server through the user client and requests to leave temporarily;
  • the verification time of the corresponding record is cleared; if the remote record number information has been generated for the corresponding record, the remote number information is cleared.
  • the remote lottery queuing authentication method further comprising queuing time and field number information generated by field lottery; said site number information comprises a queuing number;
  • Step 3.4 When the number is called according to the order of the queuing number, the queuing number corresponding to the remote serial number information and the queuing number corresponding to the field number information are used, and the queuing numbers are sorted according to the queuing time.
  • the algorithm for queuing time is one of the following:
  • Queue time lottery time + (verification time - lottery time) * ft; the ft is the adjustment function, the output value range is [0, 1];
  • Queue time lottery time + (verification time - lottery time) * fp (e); fp (e) is a deviation function, the output value range is [0, 1], and e is the verification time and estimated arrival time The absolute value of the difference, the output value also becomes larger as e continues to increase, and the output value becomes smaller as e continues to decrease; the estimated arrival time is input when a lottery request is sent by the user client.
  • the remote lottery queuing authentication system includes a server, a user client, a verifier, a queuing device, and a call number end, and the user client, the verifier, and the queuing device are all connected to the server;
  • the user client includes a lottery request module for transmitting a lottery request
  • the server includes a lottery response module for generating lottery information; the lottery information includes verification information and a lottery time;
  • the verifier includes a presence verification module for determining whether the verification information is legal and saving the verification time;
  • the queuing device includes a ranking module for calculating a queuing time based on a lottery time and a verification time;
  • the queue further includes a number module for generating a remote number information according to a difference between the number of buffers and the number of queued users that have generated the remote number information, and the remote number information for generating a corresponding number of records of the queued time; Include a queuing number; the buffer number is a number of queuing users who can also have remote ranking information at the same time;
  • the user client further includes an information receiving module for receiving corresponding verification information and remote ranking information;
  • the calling end is used to call the number according to the order of the queuing number.
  • the remote lottery queuing authentication system :
  • the server stores identity information of the user
  • the agent client is configured to receive identity information of the corresponding user, and the corresponding staff member determines, according to the identity information, whether the identity of the current user is legal.
  • the user client further includes a temporary request module for transmitting a temporary leaving request to the server;
  • the server further includes a temporary response module for receiving the temporary leaving request and deleting the corresponding verification time and the remote number information.
  • the remote lottery queuing authentication system :
  • the lottery machine includes a field lottery module for generating queuing time and site number information; the site number information includes a queuing number;
  • the queuing number corresponding to the remote serial number information and the queuing number corresponding to the field number information are used, and the queuing numbers are sorted according to the queuing time.
  • the sorting module calculates the queuing time by using one of the following methods:
  • Queue time lottery time + (verification time - lottery time) * ft; the ft is the adjustment function, the output value range is [0, 1];
  • Queue time lottery time + (verification time - lottery time) * fp (e); fp (e) is a deviation function, the output value range is [0, 1], and e is the verification time and estimated arrival time The absolute value of the difference, the output value also becomes larger as e continues to increase, and the output value becomes smaller as e continues to decrease; the estimated arrival time is input when a lottery request is sent by the user client.
  • the invention can realize the remote queuing of the user without affecting the actual calling efficiency.
  • the invention confirms the remote lottery user who arrives at the scene through the on-site verifier, and only calls the remote lottery user who arrives at the scene, so as to avoid the user remotely drawing the number but not attending to influence the calling number efficiency.
  • the invention can perfectly combine the remote lottery and the on-site lottery for queuing.
  • the remote dialing users comprehensively consider the remote lottery time and the arrival verification time when queuing, which avoids the unfairness of the on-site numbering user when the single remote dialing time is used as the queuing basis, and also reflects the superiority of the remote lottery.
  • the business place can flexibly design the queuing strategy according to the business needs, and determine the queuing time of the remote lottery users between the lottery time and the arrival verification time, such as the average time strategy, comprehensive consideration of remote lottery and on-site numbering strategy, vip users. Priority strategy, etc.
  • the serial order is one of the keys to ensure the practicality of the remote lottery system.
  • the existing method there may be a situation in which the remote dialing number is disordered, or the remote numbering user may be obsolete when the number is late.
  • the method and system provided by the invention do not have the situation that the remote lottery user is invalid when the number is late, and can combine the remote lottery and the site lottery to make the call number under the premise of ensuring the order of the call number consecutively, avoiding the call. Queuing conflicts and conflicts that may result from disordered ordering.
  • the present invention supports the remote estimated number of users to preset the estimated arrival time.
  • the average waiting time is also convenient for other users to arrange the arrival time reasonably. If the error between the actual arrival time of the remote numbering user and the estimated arrival time is large, there will be no missed call number. Although the queue time will be later, it still has the advantage of queuing time than the live lottery.
  • the present invention can well support the demand for real-name authentication queuing services.
  • the user first registers the identity information on the server, and the agent client corresponding to the agent receives the identity information, and the agent staff can perform real-name identity authentication on the user.
  • the hospital and other departments can prevent the “sellers” from reselling the queuing number, improve the service quality, and enhance their image through the real-name authentication method provided by the present invention.
  • the present invention can well support the temporary departure of users who have arrived at the queue.
  • the user can apply for temporary leave, which is equivalent to the user giving up the verification time, and the system no longer calls it to improve the call efficiency.
  • the original lottery information can be retained, and after the return to the field is verified, the queuing is again based on the original lottery information, so that the queuing time can be saved for the returning user.
  • the present invention can well prevent the same user from repeatedly dialing numbers in the same service item.
  • the invention limits the same user to draw the number multiple times in a short time by the delay response mechanism.
  • the delay response mechanism can prevent the novice from misoperation, or prevent malicious attacks on the server, and can also limit the operation of the "seller".
  • the remote lottery queuing method and system provided by the present invention can be applied to business places or departments such as banks, telecommunications, hospitals, government affairs, restaurants, etc., and has wide applicability.
  • the remote lottery queuing method and system provided by the present invention have low implementation cost.
  • both the verifier and the queuing device can be implemented by software, and the server, the client, and the like are also general-purpose devices, and the system implementation cost is low, and is convenient for promotion.
  • at least one mobile phone can be connected to a public server operated by a third party to achieve all functions, and the cost is almost negligible.
  • FIG. 1 is a flow chart of remote lottery in the remote lottery queuing authentication method.
  • FIG. 2 is a flow chart of the presence authentication in the remote lottery queuing authentication method.
  • FIG. 3 is a flow chart of the numbering of the remote number queuing authentication method.
  • FIG. 4 is a flow chart of identity authentication in a remote lottery queuing authentication method.
  • FIG. 5 is another flow of identity authentication in the remote lottery queuing authentication method.
  • Figure 6 is the flow of departure in the remote lottery queuing method.
  • Figure 7 is an embodiment of a remote lottery queuing system in a bank queuing service.
  • FIG. 8 is an embodiment of a remote lottery queuing system in a hospital registered queuing service.
  • Figure 9 is an embodiment of a remote lottery queuing system in a restaurant queuing service.
  • Figure 10 is a general application example of a remote lottery queuing system.
  • Figure 1 shows the flow of remote lottery in the remote lottery queuing method, including the following steps:
  • the user connects to the server through the user client, selects a service item, and requests a lottery.
  • the server is usually a computer server and can be shared by multiple enterprises.
  • the server stores business item information.
  • Table 1 shows a way to store business item information.
  • Level 1 business item Level 2 business item Bank A Corporate banking Bank A Personal Business B Hotel C Hotel
  • the service item information is divided into two levels, with level 1 being enterprise information and level 2 being further subdivision of level 1 business items.
  • Level 1 business items include "A Bank”, “B Hotel”, and “C Hotel”.
  • the “A Bank” business item is further subdivided into two “level business” and “personal business” two-level business items, and the “B Hotel” and “C Hotel” business items are not further subdivided.
  • Service item information is used to distinguish between different lottery queue requests. For example, if the user selects the "A Business” business item of "A Bank", it means that the user wants to draw a number in the business item and queue.
  • the user client can be a device such as a smartphone or a tablet.
  • the user client can install a special APP software to connect to the server, or connect to the server through a browser.
  • the server After the user connects to the server through the user client, the server sends the business item information to the user client for the user to select. After the user selects the business item, the user can send a solicitation request to the server.
  • the server In S12, the server generates corresponding lottery information, and the lottery information includes verification information and a lottery time.
  • the server receives the service item information selected by the user, and generates corresponding lottery information.
  • Correspondence means The user corresponds to the business item.
  • the lottery information includes two parts: the verification information and the time of the lottery.
  • the verification information is used to confirm that the user has arrived at the site where the business item is located, and may be in the form of a string or a two-dimensional code. Verification information usually has a certain timeliness. In the case of common lottery services, it is valid for the day or valid for the current period.
  • the lottery time is the time when the user requests the lottery, and usually generates the lottery time when the server generates the lottery information.
  • the user client receives the corresponding verification information.
  • the server Once the server generates the authentication information, it can be sent directly to the user client.
  • the user client may be connected to the server, and the query obtains corresponding verification information.
  • FIG. 2 shows the flow of the presence authentication in the remote lottery queuing authentication method, including the following steps:
  • the verifier obtains the input verification information.
  • the validator is a device located at the site where the service item is located, and is used to confirm that the user arrives at the site where the service item is located.
  • the verifier can be a dedicated device or a general-purpose device such as a tablet or a mobile phone.
  • a general-purpose device such as a tablet or a mobile phone.
  • it can be realized by adding relevant functional modules on the drawing machine.
  • it can be implemented by installing related function modules on general-purpose devices such as tablet computers and mobile phones, and these devices are managed by the staff of the site where the business items are located.
  • the verification information is input on the verifier, and the verifier obtains the input verification information.
  • the relevant function module in the validator can directly judge whether the verification information is legal, or can forward the verification information to the server, and the relevant function module on the server determines whether the verification information is legal.
  • the verification information may be in the form of an encrypted two-dimensional code
  • the software installed on the authenticator may directly read the two-dimensional code and determine whether the verification information is legal.
  • the verification information is directly sent to the corresponding verifier (when the user selects the service item, the corresponding verifier is determined), and the relevant function module in the verifier can directly determine whether the input verification information is legitimate.
  • the verification device after the verification device obtains the input verification information, it directly forwards to the server, and the related function module installed on the server can determine whether the verification information is legal and send the result to the verifier by using the number information.
  • the verification time is the time when the user arrives at the site where the business item is located.
  • FIG. 3 shows the flow of the numbering of the remote number queuing authentication method, including the following steps:
  • step S31 when the agent is idle, it is determined whether the number of queued users who have generated the remote number information is less than the specified number of buffers; if yes, step S32 is performed, otherwise step S34 is performed.
  • the remote serial number information includes a queuing number; the buffer number is the number of queuing users that can also have remote serial number information at the same time.
  • An agent usually refers to a station that provides services related to the business item selected by the user. When the agent is idle, it needs to be queued Select the next user and call the number to notify the user. When selecting the next one from the queued users, there are deficiencies if only based on the time of the numbering or only the time of verification.
  • Table 2 shows an example of the timeout and verification time of queued users in a service item.
  • the user with the client number of 13933333333 draws a 9:45 score and arrives at 9:55, although the user with the client number of 13911111111 is at 10 : 55 minutes to arrive, but because of its time to queue earlier, the queue is more advanced.
  • the user with the client number of 13933333333 is still ranked after the user with the client number 13911111111, although it has been an hour earlier.
  • Table 3 shows an example of comprehensive consideration of the time of the lottery and the time of verification.
  • Table 3 gives an example of comprehensive consideration of the time of the lottery and the time of verification
  • the current time be 11:10, and there are 6 queued users in the example shown in Table 3.
  • the pumping time and the verification time are comprehensively considered, and the average of the two is used as the basis for queuing, that is, the queuing time listed later in Table 3.
  • users with a client number of 13933333333 will be ranked first in the front of the six, followed by users with user client numbers 13922222222, 13911111111, 13944444444, 13955555555, 13966666666.
  • the time when the user client and the server are connected to the remote dialing number arrives at the site is random. If the user arrives at the site and immediately queues it and assigns the queuing number, the number may be disordered because the number cannot be changed after the number is determined. . Taking the example in Table 3 as an example, the current time is 11:10, and the queuing numbers generated for the six users are “A021” to “A026”, and another user arrives at the scene at 11:15. After verification, the user's pumping time is 8:45, and the queue number generated for the user is "A027".
  • the queuing time is used as the basis for the calling number, the user's corresponding queuing time is 10:00, which should be ranked 2nd among all 7 people, but the queuing number generated for the user is “A027”, which means calling When the number is not continuous, it will easily cause misunderstanding and dissatisfaction.
  • the specified queuing number that is, the remote number information
  • This specified number is called the buffer number.
  • a queuing user is a user waiting to receive a service, not a user who has accepted or is receiving services.
  • the number of buffers is the number of queued users who can also have remote number information.
  • the buffer number is usually greater than 1. It can be used to prevent the user from paying attention to the remote serial number information received by the user client in time to avoid missing the call number.
  • the size of the buffer number can be set according to the actual situation. If the number of buffers is 1 and all users are remotely dialed users, when the agent is idle, the next remote number information will be generated and called immediately. Once the corresponding user does not pay attention to the remote number information received by the user. , will miss the call.
  • the queuing time is calculated according to the time of the lottery and the verification time; according to the difference between the number of buffers and the number of queued users who have generated the remote number information, the remote number information is generated for the corresponding number of records with the queue time.
  • step S31 there are deficiencies in queuing only based on the time of the lottery or only on the basis of the verification time.
  • the queuing time in which the lottery time and the verification time are comprehensively considered is used as the queuing basis
  • Table 3 shows an example in which the average value of the two is used as the queuing basis.
  • the remote number information is generated for the corresponding number of records with the queue time.
  • Tables 4 and 5 illustrate the process of generating remote rank information.
  • Table 4 shows examples of remote row number information (before change)
  • the remote time number information corresponding to the two records with the current time of 11:10, the buffer number of 3, and the queuing time of 9:50 and 10:05 is "A021" and "A022" respectively. , that is, the number of queued users who have generated remote number information is 2.
  • Table 5 shows an example of remote row number information (after change)
  • the records corresponding to the buffer number 3 are three records in which the remote serial number information is "A021", “A022”, and "A023", respectively.
  • the queue time corresponding to the record of "A023” is earlier than the record corresponding to "A022".
  • the remote row number information "A022” has been generated, the user corresponding to "A023” can only be ranked after the user corresponding to "A022".
  • the corresponding user client receives the corresponding remote serial number information.
  • the corresponding remote row number information is generated for the record with the queued time.
  • the user client corresponding to the record receives the corresponding remote rank number information. Taking the example in Table 5 as an example, the remote serial number information generated for the record with the user client number 13977777777 is "A023", and the remote serial number information received by the corresponding user client is "A023".
  • the generated remote serial number information may be received through a related APP software installed in the user client, or the remote serial number information may be directly sent to the user client by means of a short message.
  • the number is called according to the order of the queuing numbers.
  • the next queuing number and the calling number are determined based on the generated remote ranking information. For example, when all users are remote lottery users, if the queuing number of the currently accepted service is "A021", the next queuing number is "A022".
  • the calling process can be implemented by a dedicated calling device, such as a calling device in a common business hall.
  • the staff on the agent can send a call request through the dedicated calling device, indicating that the agent is idle, and the calling device automatically calls the number according to the order of the queuing number.
  • the call number process can also be implemented in other forms. For example, when people who eat at a restaurant need to queue more, they are usually called by a special person. At this time, the seat corresponds to the table. When the table is idle, the person in charge of the call can connect to the server via the mobile phone to obtain the next queued number and manually call the number.
  • the user can judge whether it is his turn to accept the service according to the remote serial number information received by the user client.
  • FIG. 4 shows a flow of identity authentication in the remote lottery queuing authentication method, including the following steps:
  • the user presents the remote serial number information on the user client to the agent of the agent.
  • the user client receives the remote serial number information, and the user should present the remote serial number information to the agent before receiving the service.
  • the agent of the agent determines whether the identity of the current user is legal according to the remote serial number information.
  • the agent of the agent judges whether the current call number matches the remote serial number information presented. If they match, the current user's identity is considered legal and services can be provided. If it does not match, the current user's identity is considered illegal and may not be provided.
  • the difference between the embodiment and the embodiment 1 is that the identity authentication process in the remote lottery queuing authentication method is different, as shown in FIG. 5, including the following steps:
  • the agent client corresponding to the agent receives the identity information of the corresponding user.
  • the agent client can be a dedicated device or a general-purpose device such as a mobile phone or a tablet.
  • the agent client corresponding to the agent refers to the agent client used by the agent.
  • the corresponding user is the user who will receive the service at the agent.
  • the user's identity information may include information such as the user's name, photo, ID number, phone number, etc., which are previously entered by the user and stored in the server.
  • the agent client corresponding to the agent can obtain the identity information of the corresponding user from the server. Users can register an account on the server and enter their identity information. Users can also enter their identity information when they select a business item and remotely dial the number. If the business item requires the user to have real-name authentication, such as hospital registration, the authentication service provided by the third party can be used to confirm the authenticity of the identity information entered by the user.
  • the agent of the agent judges whether the identity of the current user is legal according to the identity information.
  • the identity information received by the agent client contains the name and ID number, and the agent can pass the inspection.
  • the user's ID card is used to determine whether the current user's identity is legal.
  • the identity information received by the agent client includes the user's photo, and the agent can directly determine whether the current user's identity is legal through the photo.
  • the departure and return are added before the number is called.
  • FIG. 6 shows the flow of departure, including the following steps:
  • the user connects to the server through the user client, requesting temporary departure.
  • the user may need to temporarily leave for personal reasons.
  • the user may send a request for temporary leave to the server. Applying for a temporary departure is equivalent to the user giving up the queue, but can retain their lottery information and wait until they pass the return verification to queue again.
  • the temporary leaving request sent by the user shall include information such as authentication information or user login account information that can uniquely determine the identity of the user, so as to determine that the user himself/herself applies for temporary departure.
  • the server After receiving the temporary leave request from the user, the server should clear the corresponding verification time to avoid calculating the queuing time or generating the remote serial number information.
  • the remote serial number information is cleared, and the call number is no longer called to improve the call number efficiency.
  • the remote serial number information is invalidated, and the corresponding user must re-extract if he still wants to handle the business. number.
  • the difference between the embodiment and the embodiment 1 is that the queuing time and the field number information generated by the field lottery are further included, wherein the field number information includes a queuing number; and in step S34, the number is called according to the order of the queuing number.
  • the queuing number corresponding to the remote serial number information and the queuing number corresponding to the on-site number information are used, and the queuing numbers are sorted according to the queuing time.
  • the on-site lottery can be realized by the lottery machine at the site where the business item is located, for example, the queuing time and the site number information are generated by the lottery machine in the bank lobby; or can be manually realized by the staff of the site where the business item is located, for example, through the work of the hotel.
  • the staff generates queuing time and site number information.
  • Table 6 shows an example including the field lottery. Among them, Table 6.1 is the remote lottery part, and the related data is exactly the same as the example shown in Table 5.
  • Table 6.2 is the site numbering part. The site numbering usually determines the queuing time and the site number information immediately. In the example, there are 5 people queued. The queue number of the site number information is “B011”. ⁇ "B015".
  • the current time is 11:20, and the current service is "A021".
  • the agent is idle, if only the remote lottery part in Table 6.1 is considered, the next one should be "A022" and the corresponding queuing time is 10:05. If you need to consider the site numbering part in Table 6.2, the queue time corresponding to "B011", “B012” and “B013" is earlier than the queue time corresponding to "A022". Therefore, the next one should be "B011".
  • the calculation method of the queuing time is:
  • Queue time lottery time + (verification time - lottery time) * ft.
  • the adjustment function ft can also be related to the number of remote lotters and the number of people on the spot.
  • ny is the number of remotely dialed and passed the certification
  • nx is the number of people on the spot.
  • the adjustment function f can also be related to factors such as the user level, for example, a vip user can shift the time of the lottery to reduce its waiting time.
  • the calculation method of the queuing time is:
  • Queue time lottery time + (verification time - lottery time) *fp(e).
  • fp(e) is the deviation function and the range of the output value is [0, 1].
  • e is the absolute value of the difference between the verification time and the estimated arrival time. The estimated arrival time is input when the user requests a lottery request. When e is continuously larger, the output value also becomes larger. When e becomes smaller, the output value also changes. small.
  • e is the absolute value of the difference between the verification time and the estimated arrival time, that is, the error between the estimated time and the actual time when the user arrives at the scene. If the user is more punctual, the error is smaller, the output value of the deviation function fp is smaller, and the final queuing time of the user is closer to the pumping time, which is equivalent to the user's queue is higher; if the user is less punctual, the error is more Large, the output value of the deviation function fp is also larger, and the final queuing time of the user is also closer to the verification time, which is equivalent to the user's queue is more backward.
  • Table 7 is an example in which the estimated arrival time is considered.
  • the verification time and the pumping time in Table 7 are exactly the same as those in Table 3, and the queuing time calculated using the above-described deviation function fp(e) is as shown in Table 7.
  • Table 7 considers an example of estimated arrival time
  • the deviation function fp(e) plays a role in rewarding the user at the time of alignment and penalizing the user who is not on time. If the user remotely dials the number through the user client, he can query the estimated arrival time of other remote numbering users and the number of people queued in the field, so that they can reasonably design their own estimated arrival time and try to arrive on time, so as not to queue for a long time. In this way, it is possible to reduce the situation where the user arrives at the scene too much, and the effect of cutting the peak and filling the valley.
  • the deviation function fp(e) can also be related to the number of remote lottery and field lottery, or to factors such as user level, and will not be further described here.
  • the same user is connected to the server through the user client, including the case where the same user uses a different user client. For example, a user registers a login account on the server. If the user connects to the server using a different user client and repeatedly dials the number in the same service item, the user still responds with a delay.
  • the user connects to the server through the same user client.
  • the related software system can directly judge whether there is a behavior of repeatedly dialing the number in the same service item, and if so, delay the response.
  • the delay response can be a time limit or a limit on the number of times.
  • the delayed response can be submitted once every 2 minutes, or only 3 times a day.
  • the purpose of the delayed response is mainly to prevent some malicious operations, such as attacking the server, and also to prevent the novice operator from increasing the burden on the server.
  • the delayed response can also limit the operation of the "seller" to a certain extent.
  • FIG. 7 shows an embodiment of the remote lottery queuing system of the present invention in the bank lottery queuing service, including server 1, user client 2, verifier 3, queue 4, and caller end 5.
  • the example shown in FIG. 7 further includes the network 6, the user 7, the venue 8 where the business item is located, the seat 9, the display screen 10, and the drawing machine 11.
  • the server 1 may be a computer, a dedicated server or a cloud server, connected to the network 6, and the network 6 may be the Internet.
  • the user client 2 can be a general-purpose device such as a mobile phone, a tablet computer, or a computer, and is connected to the network 6.
  • User 7 and User Client 2 are contained within an oval box indicating that the user 7 is using the user client 2.
  • the lottery machine 11 includes a site lottery module for generating queuing time and site number information by conventional lottery mode and printing related credentials, and is also connected to the network 6.
  • the verifier 3 is integrated in the drawing machine 11 to save costs.
  • the verifier 3 is used to judge whether the verification information is legal and save the verification time.
  • Verifier 3 can be implemented in pure software and integrated with traditional lottery software.
  • a verification module can be added to the software of the field lottery module to judge whether the input verification information is legal and save the verification time.
  • the verifier 3 can also be implemented by a combination of software and hardware. For example, if the verification information has the form of a two-dimensional code, a hardware module for scanning the two-dimensional code may be added to the operation terminal of the numbering machine 11 for reading the verification information on the user client 2, and then the corresponding software. The module determines whether the verification information is legal and saves the verification time.
  • the queue 4 is a software module, which is also integrated in the numbering machine 11 to save costs.
  • the queue 4 includes a ranking module for calculating the queuing time based on the lottery time and the verification time.
  • the queue 4 further includes a rank number module that generates remote rank number information for a corresponding number of records with a queued time based on the difference between the number of buffers and the number of queued users that have generated remote rank information.
  • the remote serial number information includes a queuing number, and the buffer number is a queuing number of users who can also have remote serial number information at the same time.
  • the queue 4 can comprehensively queue the queuing number generated by the lottery of the lottery machine 11 and the queuing number generated by the remote decimation of the user client 2, and the queuing numbers are sorted by the queuing time.
  • the verifier 3 and the queue 4 are integrated in the drawing machine 11, which is equivalent to the modification of the conventional drawing machine. Since both the verifier 3 and the queue 4 can be implemented in a pure software manner, the transformation cost is extremely low.
  • the seat 9 is a workstation that provides related services, such as a counter that provides deposit and withdrawal services.
  • the display screen 10 corresponds to the seat 9, and is connected to the drawing machine 11 through a line for displaying the queuing number.
  • the calling end 5 is a dedicated calling device, corresponding to the seat 9, and connected to the drawing machine 11 through a line.
  • the calling end 5 is used to call the number according to the order of the queuing number, and the calling number also includes the queuing number corresponding to the remote serial number information and the live serial number letter.
  • the queuing number corresponding to the interest is sorted by the queuing time between the two queuing numbers, and the ordering between the two queuing numbers can be implemented by the queuing device 4 or the calling end 5. For example, when the seat 9 is idle, the corresponding staff member can apply for the next service item through the call number terminal 5, the application is sent to the lottery machine 11 through the line, and the queue unit 4 integrated on the lottery machine 11 will be next.
  • the queuing number is sent to the display screen 10 corresponding to the seat 9.
  • the seat 9, the call end 5 and the display screen 10 are included in the oval frame, indicating the call end 5, and the display screen 10 corresponds to the seat 9.
  • the site 8 of the business item refers to the bank service hall, which is the place where the service related services are provided.
  • FIG. 8 shows an embodiment of the remote lottery queuing system of the present invention in a hospital registered queuing service, including a server 1, a user client 2, a verifier 3, a queue 4, and a calling end 5.
  • the example shown in FIG. 8 further includes the network 6, the user 7, the venue 8 where the business item is located, the agent 9, the display screen 10, the numbering machine 11, and the agent client 12.
  • the server 1, the user client 2, the verifier 3, the queue 4, the caller 5, the network 6, and the user 7 are all similar to the example shown in FIG. 7, and the description thereof will not be repeated here.
  • the site where the business item is located refers to the hospital lobby, which is the place where the service related services are provided.
  • the seat 9 is a station that provides related services, such as an outpatient service that provides medical services.
  • the display screen 10 is shared by all the seats 9 and is connected to the drawing machine 11 through a line for displaying the queuing number.
  • the agent client 12 may be a general-purpose device such as a mobile phone, a tablet computer, or a computer, and is connected to the network 6.
  • the agent 9, the calling terminal 5 and the agent client 12 are included in the oval frame, indicating the calling terminal 5, and the agent client 12 corresponds to the agent 9.
  • the server 1 stores the identity information of the user 7, and the agent client 12 is configured to receive the identity information of the corresponding user 7, so that the corresponding worker of the agent 9 can determine whether the identity of the current user 7 is legal according to the identity information.
  • FIG. 9 shows an embodiment of the remote lottery queuing system of the present invention in the restaurant queuing service, including the server 1, the user client 2, the verifier 3, the queue 4, and the calling end 5.
  • the example shown in FIG. 8 also includes the network 6, the user 7, the venue 8 where the business item is located, and the agent 9.
  • the server 1, the user client 2, the network 6, and the user 7 are all similar to the example shown in Fig. 7, and the description thereof will not be repeated here.
  • the site 8 of the business item refers to the hotel lobby, which is the place where the service related services are provided.
  • seat 9 is a station that provides related services, such as a place to provide catering services.
  • the verifier 3 can be implemented in a pure software manner and installed in a general-purpose device such as a mobile phone, a tablet computer, or a computer to reduce the cost.
  • the verifier 3 may be an application installed in the mobile phone for judging whether the input verification information is legal.
  • the queue 4 is a software module integrated in the server 1.
  • the queue 4 can also be integrated with the verifier 3.
  • an application can be installed in the mobile phone, which has the functions of the authenticator 3 and the queue 4 at the same time.
  • the application can also have the function of queuing at the same time and generating queuing time and site number information, so that the queue 4 can be used. It is queued with the remote rank number information generated by the remote dialing of the user client 2.
  • the number 5 can be implemented in pure software and installed in general-purpose devices such as mobile phones, tablets, and computers to reduce costs.
  • the calling terminal 5 may be an application installed in the mobile phone.
  • the agent 9 When the agent 9 is idle, the relevant staff member may send a call request to the queue 4 through the application, and the queue 4 returns the next queuing number, and the staff member The queuing number notifies the corresponding user 7 to eat.
  • the caller end 5 can be integrated with the verifier 3.
  • an application can be installed in the mobile phone, which has the functions of the authenticator 3 and the calling terminal 5.
  • the verifier 3, the queue 4, and the caller end 5 can also be integrated into one software and installed in the mobile phone to reduce the system implementation cost.
  • Fig. 10 shows an integrated application embodiment of the remote lottery queuing authentication system of the present invention.
  • This example is a synthesis of the examples shown in Figures 7 and 8, the main feature of which is that the server 1 is shared.
  • the server 1 is shared, which not only reduces costs, but also facilitates the specialized operation of Internet companies.
  • a server 1 can be opened and connected to the network 6.
  • the user 7 is connected to the server 1 through the user client 2.
  • the server 1 can simultaneously provide service items of the site 8 of the plurality of service items for the user 7 to select and draw. . Therefore, the user 7 only needs to install an application software on the user client 2 to realize remote dialing of different service items.
  • the user client 2 includes a lottery request module for transmitting a lottery request.
  • the lottery request module may be a page sent by the server 1, or may be an application software installed on the user client 2.
  • the server 1 can store business item information.
  • the service item information stored by the server 1 includes: "A bank to public business”, “A bank personal business”, “B hospital medical clinic”, “B hospital surgical clinic”, “C hotel” and the like.
  • the user 7 connects to the server 1 through the lottery request module in the user client 2, selects the required business item and requests the lottery.
  • the server 1 includes a lottery response module for generating lottery information. After receiving the request sent by the lottery requesting module, the lottery response module generates the lottery information according to the service item selected by the user 7.
  • the lottery information includes verification information and the time of the lottery.
  • Table 8 shows a form of the lottery information. In addition to the verification information and the lottery time, Table 8 also includes information such as the mobile phone number and the service item.
  • the user client 2 also includes an information receiving module for receiving corresponding authentication information and remote ranking information. After the lottery response module generates the lottery information, the information receiving module receives the corresponding verification information part.
  • the verifier 3 includes a presence verification module for judging whether the verification information is legal and saving the verification time.
  • the verifier 3 is located at the site 8 where the service item is located, and can be used to confirm that the user 7 arrives at the site 8 where the business item is located.
  • the verification information is input on the authenticator 3, and the presence verification module reads the verification information to determine whether it is legal and saves the verification time.
  • the presence verification module determines whether the verification information is legal, it also needs to determine whether the service items are consistent.
  • the bank 3 verifier 3 can only process the lottery information related to the bank A, and cannot process the lottery information related to the C restaurant.
  • the presence verification module may be connected to the server 1 to determine whether the verification information generated by the lottery response module includes the verification information, and if so, it is legal, if not, it is illegal. If legal, the queue 4 can calculate the queuing time based on the time of the lottery and the time of verification.
  • the queue 4 includes a ranking module for calculating the queuing time based on the lottery time and the verification time.
  • the queue 4 further includes a rank number module that generates remote rank number information for a corresponding number of records with a queued time based on the difference between the number of buffers and the number of queued users that have generated remote rank information.
  • the remote serial number information includes a queuing number, and the buffer number is a queuing number of users who can also have remote queuing information at the same time, and is used to prevent the user 7 from paying attention to the remote serial number information received by the user client 2 in time to avoid missing the calling number.
  • the information receiving module corresponding to the user client 2 receives the remote serial number information.
  • the number module can send the remote number information to the server 1, and the information receiving module receives from the server 1.
  • the number module can also directly send the remote number information to the information receiving module by means of a short message.
  • the calling end 5 is used to call the number according to the order of the queuing number. For example, when the seat 9 is idle, the calling end 5 calls the number according to the order of the queuing numbers.
  • the calling terminal 5 can be a dedicated calling device, or can be implemented by installing a corresponding software module on a general-purpose device such as a mobile phone.
  • the user 7 can judge whether it is the turn to accept the service according to the remote number information received by the user client 2. If so, the user 7 can be authenticated by one of the following methods:
  • the user 7 presents the remote serial number information received by the user client 2 to the staff member of the corresponding agent 9, and the worker determines whether the identity of the current user 7 is legal through the remote serial number information.
  • the server 1 needs to store the identity information of the user 7.
  • the agent client 12 corresponding to the corresponding agent 9 receives the identity information of the corresponding user 7, and the worker corresponding to the agent 9 determines whether the identity of the current user 7 is legal according to the identity information.
  • the user client 2 also includes a temporary request module for transmitting a temporary leaving request to the server 1.
  • the server 1 further includes a temporary response module for receiving the temporary leaving request and deleting the corresponding verification time and remote ranking information.
  • the temporary request module can retain the lottery information of the user 7, and after the user 7 returns, the user can re-queue the verification information by re-entering the verification information. Since the original lottery information is retained, it saves time compared to re-queuing the queue.
  • the lottery machine 11 includes a field lottery module for generating queuing time and site number information.
  • the numbering machine 11 needs to be connected to the queue 4 or the server 1 or the numbering terminal 5, so as to generate the site number information generated by the lottery machine 11 and the remote number information generated by the user client 2 remotely. Put together the call number.
  • the calling number When the calling number is called according to the order of the queuing number, it may include the queuing number corresponding to the remote serial number information and the queuing number corresponding to the field number information.
  • the queuing time is sorted by the queuing time between the two queuing numbers. The ordering between them can be implemented by the queue 4 or the numbered terminal 5.
  • the sorting module calculates the queuing time by:
  • Queue time lottery time + (verification time - lottery time) * ft.
  • the range of the adjustment function ft output value is [0, 1].
  • Queue time lottery time + (verification time - lottery time) *fp(e).
  • Fp(e) is the deviation function, the range of the output value is [0,1], and e is the absolute value of the difference between the verification time and the estimated arrival time.
  • e becomes larger, the output value also becomes larger, when e keeps getting smaller.
  • the output value also becomes smaller.
  • the estimated arrival time is input when the user 7 sends a lottery request through the user client 2.

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Abstract

本发明公开了远程抽号排队认证方法和系统，方法包括：用户远程抽号并接收验证信息；到场后通过验证器对验证信息进行检验；坐席出现空闲时，根据抽号时间和验证时间计算排队时间，为靠前的记录生成排队号码并叫号；用户向坐席出示接收的排队号码或坐席客户机接收用户身份信息，以判断用户身份；系统包括服务器、用户客户机、验证器、排队器和叫号端，还可包括坐席客户机以支持实名认证；本发明完美平衡了远程抽号和现场抽号用户的利益，能将二者进行综合排队并且叫号顺序连续；鼓励远程抽号及尽量按预计到达时间到场，并且不会错过叫号；支持多种应用场所，支持实名或非实名认证；支持用户暂时离开，并能防止反复抽号；方便灵活，实施成本低。

Description

排号验证方法和系统 技术领域
本发明属于信息技术领域，具体涉及一种远程抽号排队认证方法和系统。
背景技术
近些年来，排队叫号设备已在银行、电信、医院、政务等部门得到广泛应用。但由于用户到达时间的随机性，用户数量多时经常会出现长时间等待的情况，并且用户因无法判断等待时间也不敢离开以免号码作废。这种无谓的等待浪费了用户的时间，也不利于现场管理。虽然有些部门提供了预约办理业务的服务，但用户到达现场后仍需抽号排队。移动互联网的发展，为用户通过手机远程进行预约抽号创造了条件，并便于用户远程查看排队情况，合理安排时间。
中国专利申请号200610083385.8公开了一种排队叫号方法及其排队叫号设备。该申请中，排队叫号设备接收客户的排队申请，该申请包括现场和非现场；按客户申请排队的先后顺序将客户排入队列中，将在现场申请的客户排队状态标记为“到达”，将非现场申请的客户排队状态标记为“远程”，并接受已加入队列的客户将自身排队状态由“到达”更改为“远程”或由“远程”更改为“到达”的申请，更改相应的排队状态标记；排队叫号设备只对排在队列之首且排队状态标记为“到达”的客户叫号。
中国专利申请号201110333265.X公开了一种通过手机获取排队号的系统及方法。该申请中，客户使用手机终端登录银行手机银行系统，选择银行网点、业务种类后叫号，并发送给手机银行系统；手机银行系统通过银行内部网络发送给网点排号系统并生成叫号信息，调用短信网关发送给客户手机端，客户手机终端接收叫号短信；客户凭叫号短信，到选择的网点办理业务。
中国专利申请号201410603254.2公开了一种自主选时排队叫号算法。该申请中，将特定营业场所营业时间段的划分为若干时间段，并通过统计分析计算相应单位时间段的顾客接待最大量X；预约特定时间段的顾客可以通过排队机现场选择时间段，或通过远程手段选择时间段，根据预约顾客和非预约顾客的比例，匹配预设的叫号规则，对顾客的业务办理次序进行排序；顾客在规定的截止时间前到现场，则预约信息有效，否则需要顾客重新预约。
上述申请中，都支持用户通过网络远程申请抽号排队，从某种程度上方便了用户。但上述申请也均存在一些问题，例如远程抽号与现场抽号不能完美结合，无效的远程抽号反而会 影响实际叫号效率等等，导致其提供的方法、系统或设备缺乏实用性。
例如，号码为200610083385.8的申请中，会大量出现叫号顺序错乱的问题。例如申请书第12页第2段中描述了11号之后是9号的情况，极易使用户误解从而引发矛盾。此外，该申请中排号顺序完全由抽号时间决定，对于在现场抽号的用户严重不公。例如某一用户现场抽号后可能会不断有远程用户插队，该用户甚至无法知道自己大概要等多久，很容易激发其不满。该申请中由客户自主设置排队状态，可能存在误操作导致错过叫号的情况。如果有人故意远程抽取大量号码或反复抽取号码，并将排队状态由“远程”更改为“到达”，将会导致现场无法正常工作的严重情况。如果应用场所为医院，该申请恰恰为“号贩子”提供了可乘之机，令其能够大量囤积排队号码并加价出售。此外，该申请必须输入查询码才能进行相关操作的方法也过于繁琐。
号码为201110333265.X的申请也存在比较严重的问题，主要是用户容易错过叫号，并且无法避免无效叫号，严重影响叫号的效率和质量。例如，该申请提出客户可实时查询排队情况并确定来银行网点的时间。但事实上抽号系统经常存在大量废号，而且每笔银行业务的办理时间长度也是无法确定的，因此客户很容易误判从而导致错过叫号。再如，如果现场排队的人很少，用户通过手机抽号后可能还未来得及赶到现场就错过叫号，不仅给用户造成了麻烦，也严重影响了叫号的效率和质量。此外，如果对9号用户叫号时，该用户尚未到场，9号作废后对10号用户叫号时，9号用户赶到现场，这种情况如果不能妥善处理，很容易造成不必要的矛盾。该申请也无法防止故意远程抽取大量号码或反复抽取号码的情况。该申请中客户凭叫号短信办理业务的模式，不仅产生了额外的短信费用，在短信内容的真伪上存在潜在漏洞和核实成本。该申请还要求必须登陆银行的手机银行系统，独立性较差，如果客户在多家银行开户，就必须分别下载这些银行的手机银行系统，会导致客户手机中的软件系统过多。
号码为201410603254.2的申请中提出，将营业时间段划分为若干时间段并通过统计分析计算相应单位时间段的顾客接待最大量。而事实上客户是随机到达的，每笔业务办理的时间因人而异、因业务而异也是很难确定的，这种划分固定时间段和确定顾客接待最大量的方法缺乏科学依据。该申请中虽然指出“如果在本时间段内预约的号提前被叫完，则将下一时间段内的顾客按照实际到来顺序在本时间段内提前叫”，但对于本时间段内预约的号被延迟后，如何处理本时间段内和下一时间段内的顾客顺序关系只字不提。事实上，只要出现延迟，该申请中的规则将失效，因为本时间段内预约的号被延迟后，完全有可能挤占下一时段，导致各个时段内的用户排队顺序出现冲突。该申请中提出的顾客接待最大量的限制会影响服务效率，例如部分已经预约了某一时间段的用户可能并没有去现场，其他用户可能想预约该时间段却没有了名额，影响了服务效率，也使得远程预约的价值大打折扣。此外，申请中提出根据预约顾客和非预约顾客的比例，匹配预设的叫号规则，对顾客的业务办理次序进行排序， 但对于这种规则具体如何实现并没有详细说明，很容易导致用户之间以及用户和营业场所之间的矛盾。该申请也无法防止故意远程抽取大量号码或反复抽取号码的情况。如果应用场所为医院等资源紧缺场所，该申请也无法防止出现“号贩子”的情况。
发明内容
为了克服上述现有技术的缺点，本发明的目的在于提供一种既能实现远程抽号排队又不影响实际叫号效率的远程抽号排队认证方法和系统；该系统和方法支持远程抽号排队，但只对确认到达现场的远程抽号用户叫号，并且能很好地将远程抽号和现场抽号结合在一起排队，并综合考虑了远程抽号用户和现场抽号用户的利益，支持用户暂时离开，支持实名身份认证。
为了实现上述目的，本发明采用的技术方案是：
远程抽号排队认证方法，包括：
1】远程抽号：
1.1】用户通过用户客户机与服务器连接，选择业务项并请求抽号；所述服务器存储有业务项信息；
1.2】所述服务器生成对应的抽号信息；所述抽号信息包括验证信息和抽号时间；
1.3】所述用户客户机接收对应的验证信息；
2】到场认证：
2.1】验证器获取输入的验证信息；
2.2】判断验证信息是否合法；如合法，保存验证时间，并执行步骤3】；
3】排号叫号：
3.1】当坐席出现空闲时，判断已生成远程排号信息的排队用户数是否小于指定的缓冲数；如是则执行步骤3.2】，如否则执行步骤3.4】；所述远程排号信息包括排队号码；所述缓冲数是同时可拥有远程排号信息的排队用户数；
3.2】根据抽号时间和验证时间计算排队时间；根据缓冲数与已生成远程排号信息的排队用户数的差值，为排队时间靠前的相应数量的记录生成远程排号信息；
3.3】对应的用户客户机接收对应的远程排号信息；
3.4】根据排队号码的顺序叫号；
4】身份认证，采用如下方式之一：
4.1】方式1：
4.1.1】所述用户向所述坐席的工作人员出示用户客户机上的远程排号信息；
4.1.2】所述坐席的工作人员根据该远程排号信息判断当前用户的身份是否合法；
4.2】方式2：
4.2.1】与所述坐席对应的坐席客户机接收对应用户的身份信息；
4.2.2】所述坐席的工作人员根据该身份信息判断当前用户的身份是否合法。
所述步骤2】与步骤3】之间还包括如下步骤：
i)离场
用户通过用户客户机与服务器连接，请求暂时离开；
将对应记录的验证时间清除；如果对应记录已生成了远程排号信息，将该远程排号信息清除。
ii)返场
再次执行步骤2】。
根据权利要求1所述远程抽号排队认证方法，还包括通过现场抽号生成的排队时间和现场排号信息；所述现场排号信息包括排队号码；
步骤3.4】根据排队号码的顺序叫号时，包括远程排号信息对应的排队号码和现场排号信息对应的排队号码，两种排队号码之间以排队时间为准排序。
所述排队时间的算法为以下之一：
算法1：
排队时间＝抽号时间+(验证时间-抽号时间)*ft；所述ft为调节函数，输出值的范围为[0,1]；
算法2：
排队时间＝抽号时间+(验证时间-抽号时间)*fp(e)；所述fp(e)为偏差函数，输出值的范围为[0,1]，e为验证时间与预计到达时间之差的绝对值，当e不断变大时输出值也变大，当e不断变小时输出值也变小；所述预计到达时间为通过用户客户机发送抽号请求时输入。
同一用户通过用户客户机或用户通过同一用户客户机与服务器连接后，如果在同一业务项反复抽号，对其延时响应。
远程抽号排队认证系统，包括服务器、用户客户机、验证器、排队器和叫号端，所述用户客户机、验证器、排队器均与服务器连接；
所述用户客户机包括用于发送抽号请求的抽号请求模块；
所述服务器包括用于生成抽号信息的抽号应答模块；所述抽号信息包括验证信息和抽号时间；
所述验证器包括用于判断验证信息是否合法及保存验证时间的到场验证模块；
所述排队器包括用于根据抽号时间和验证时间计算排队时间的排序模块；
所述排队器还包括根据缓冲数与已生成远程排号信息的排队用户数的差值，为排队时间靠前的相应数量的记录生成远程排号信息的排号模块；所述远程排号信息包括排队号码；所述缓冲数是同时可拥有远程排号信息的排队用户数；
所述用户客户机还包括用于接收对应验证信息和远程排号信息的信息接收模块；
所述叫号端用于根据排队号码的顺序叫号。
所述远程抽号排队认证系统：
还包括坐席客户机；
所述服务器存储有用户的身份信息；
所述坐席客户机用于接收对应用户的身份信息，对应工作人员根据该身份信息判断当前用户的身份是否合法。
所述用户客户机还包括用于向所述服务器发送暂时离开请求的暂离请求模块；
所述服务器还包括用于接收暂时离开请求并删除对应验证时间及远程排号信息的暂离应答模块。
所述远程抽号排队认证系统：
还包括与排队器或服务器或叫号端相连接的抽号机；
所述抽号机包括用于生成排队时间和现场排号信息的现场抽号模块；所述现场排号信息包括排队号码；
所述叫号端根据排队号码的顺序叫号时，包括远程排号信息对应的排队号码和现场排号信息对应的排队号码，两种排队号码之间以排队时间为准排序。
所述排序模块采用如下方法之一计算排队时间：
方法一：
排队时间＝抽号时间+(验证时间-抽号时间)*ft；所述ft为调节函数，输出值的范围为[0,1]；
方法二：
排队时间＝抽号时间+(验证时间-抽号时间)*fp(e)；所述fp(e)为偏差函数，输出值的范围为[0,1]，e为验证时间与预计到达时间之差的绝对值，当e不断变大时输出值也变大，当e不断变小时输出值也变小；所述预计到达时间为通过用户客户机发送抽号请求时输入。
与现有技术相比，本发明的有益效果是：
1、本发明既能实现用户远程抽号排队又不影响实际叫号效率。本发明通过现场的验证器对到场的远程抽号用户进行到场确认，只对到达了现场的远程抽号用户进行叫号，以免用户远程抽号但未到场影响叫号效率。对于远程抽号用户，可以节约排队时间。对于营业部门，便于分流用户，以免现场用户过多难以管理，弃号过多影响叫号质量。
2、本发明能将远程抽号和现场抽号完美地结合在一起进行排队。远程抽号的用户在排队时综合考虑了远程抽号时间和到场验证时间，既避免了单一使用远程抽号时间作为排队依据时对现场抽号用户的不公，又体现了远程抽号的优越性。营业场所可根据业务需要自行灵活设计排队策略，在抽号时间和到场验证时间之间确定远程抽号用户的排队时间，例如平均时间策略、综合考虑远程抽号及现场抽号人数策略、vip用户优先策略等。
3、叫号顺序连续是保证远程抽号系统具有实用性的关键之一。现有方法要么会出现远程抽号用户叫号顺序错乱的情况，要么会出现远程抽号用户迟到时号码作废的情况。本发明提供的方法和系统不会出现远程抽号用户迟到时号码作废的情况，并能在保证叫号顺序连续的前提下，将远程抽号和现场抽号综合在一起进行叫号，避免了因叫号顺序错乱可能导致的排队矛盾和冲突。
4、本发明支持远程抽号用户预设预计到达时间，实际到达时间与预计到达时间的误差越小，用户的排队时间越靠前，从而鼓励了用户尽量按照预计到达时间到达现场，减少了用户的平均等待时间，也便于其他用户合理安排到场时间。如果远程抽号用户实际到达时间与预计到达时间的误差较大，也不会出现错过叫号的情况，虽然此时排队时间会靠后，但仍然比现场抽号具有排队时间优势。
5、本发明可以很好地支持实名认证排队业务的需求。用户首先在服务器上注册身份信息，与坐席对应的坐席客户机接收该身份信息，坐席工作人员即可对用户进行实名身份认证。医院等部门可通过本发明提供的实名认证方法，防止“号贩子”倒卖排队号码，提高服务质量，提升自身形象。
6、本发明可以很好地支持已到场排队用户暂时离开。用户可申请暂时离开，相当于用户放弃了验证时间，系统不再对其叫号以提高叫号效率。但用户申请暂时离开可以保留其原抽号信息，待其返场通过验证后，再次以原抽号信息为基础重新排队，因此对于返场用户而言可以节约排队时间。
7、本发明可以很好地防止同一用户在同一业务项反复抽号。本发明通过延时响应机制，限制了同一用户在较短时间内多次抽号。延时响应机制可防范新手误操作，或者防范对服务器的恶意攻击，也可限制“号贩子”的操作。
8、本发明提供的远程抽号排队方法和系统，可以应用在银行、电信、医院、政务、饭店等营业场所或部门，适用性广。
9、本发明提供的远程抽号排队方法和系统，实施成本很低。本发明中验证器和排队器都可以用软件方式实现，服务器、客户机等也都是通用设备，系统实施成本较低，便于推广。以饭店为例，最少只需一个手机并与第三方经营的公共服务器连接即可实现所有功能，成本几乎可以忽略。
附图说明
图1是远程抽号排队认证方法中远程抽号的流程。
图2是远程抽号排队认证方法中到场认证的流程。
图3是远程抽号排队认证方法中排号叫号的流程。
图4是远程抽号排队认证方法中身份认证的一种流程。
图5是远程抽号排队认证方法中身份认证的另一种流程。
图6是远程抽号排队认证方法中离场的流程。
图7是远程抽号排队认证系统在银行抽号排队业务中的一种实施例。
图8是远程抽号排队认证系统在医院挂号排队业务中的一种实施例。
图9是远程抽号排队认证系统在饭店抽号排队业务中的一种实施例。
图10是远程抽号排队认证系统的一种综合应用实施例。
具体实施方式
下面结合附图和实施例详细说明本发明的实施方式。
实施例1
图1示出了远程抽号排队认证方法中远程抽号的流程，包括如下步骤：
在S11中，用户通过用户客户机与服务器连接，选择业务项并请求抽号。
其中，服务器通常是电脑服务器，可以多个企业共用。
服务器存储有业务项信息。表1示意了业务项信息的一种存储方式。
表1业务项信息示例
1级业务项 2级业务项
A银行 对公业务
A银行 个人业务
B饭店  
C饭店  
在表1中，业务项信息分2级，1级为企业信息，2级为1级业务项的进一步细分。在表1中，1级业务项包括“A银行”、“B饭店”和“C饭店”。其中“A银行”业务项还进一步细分为“对公业务”和“个人业务”两个2级业务项，“B饭店”和“C饭店”业务项没有再进一步细分。
业务项信息用于区分不同的抽号排队请求。例如，如果用户选择了“A银行”的“对公业务”业务项，表示用户想在该业务项抽号并排队。
用户客户机可以是智能手机、平板电脑等设备。用户客户机可以安装专门的APP软件与服务器连接，也可以通过浏览器方式与服务器连接。用户通过用户客户机与服务器连接后，服务器将业务项信息发送到用户客户机供用户选择。用户选择了业务项后，即可向服务器发送抽号请求。
在S12中，服务器生成对应的抽号信息，抽号信息包括验证信息和抽号时间。
在这一步中，服务器接收用户选择的业务项信息，生成对应的抽号信息。对应是指与该 用户及该业务项对应。
其中，抽号信息包括验证信息和抽号时间两个部分。验证信息用于确认用户到达了业务项所在场地，可以是字符串的形式，也可以是二维码的形式。验证信息通常具有一定的时效，就常见的抽号业务而言，都是当天有效或当期有效。抽号时间是用户请求抽号的时间，通常在服务器生成抽号信息时生成抽号时间。
在S13中，用户客户机接收对应的验证信息。
服务器生成验证信息后，可以直接发送到用户客户机。也可以是用户客户机与服务器连接，查询获得对应的验证信息。
图2示出了远程抽号排队认证方法中到场认证的流程，包括如下步骤：
在S21中，验证器获取输入的验证信息。
其中，验证器是位于业务项所在场地的设备，用于确认用户到达业务项所在场地。验证器可以是专用设备，也可以是平板电脑、手机等通用设备。例如，可以通过在抽号机上增加相关功能模块来实现。再如，可以在平板电脑、手机等通用设备上安装相关功能模块来实现，这些设备由业务项所在场地工作人员管理。
用户到达业务项所在场地后，在验证器上输入验证信息，验证器获取输入的验证信息。
在S22中，判断验证信息是否合法；如合法，保存验证时间，并继续执行排号叫号步骤。
可以由验证器中的相关功能模块直接判断验证信息是否合法，也可以将验证信息转发到服务器，由服务器上的相关功能模块判断验证信息是否合法。
例如，验证信息可以是一种加密过的二维码形式，验证器上安装的软件可以直接读取该二维码并判断该验证信息是否合法。
或者，服务器生成验证信息后，将该验证信息直接发送到对应的验证器(用户选择业务项时即确定了对应的验证器)，该验证器中的相关功能模块可以直接判断输入的验证信息是否合法。
再如，验证器获取输入的验证信息后，直接转发到服务器，服务器上安装的相关功能模块可以通过抽号信息判断该验证信息是否合法并将结果发送到验证器。
如果验证信息经判断为合法，则保存验证时间，继续执行排号叫号步骤。验证时间是用户到达业务项所在场地的时间。
图3示出了远程抽号排队认证方法中排号叫号的流程，包括如下步骤：
在S31中，当坐席出现空闲时，判断已生成远程排号信息的排队用户数是否小于指定的缓冲数；如是则执行步骤S32，如否则执行步骤S34。其中，远程排号信息包括排队号码；缓冲数是同时可拥有远程排号信息的排队用户数。
坐席通常是指提供用户所选业务项相关服务的工位。当坐席出现空闲时，就需要从排队 的用户中选择下一个并叫号通知该用户。从排队的用户中选择下一个时，如果只依据抽号时间或者只依据验证时间，都存在不足之处。
例如，表2示意了某一业务项中排队用户的抽号时间和验证时间的例子。
表2排队用户的抽号时间和验证时间示例
用户客户机号 验证时间 抽号时间
13911111111 10:55 9:25
13922222222 10:40 9:40
13933333333 9:55 9:45
13944444444 10:20 10:10
13955555555 10:40 10:20
13966666666 11:00 10:30
设当前时间为11:10分，在表2所示的例子中共有6个排队用户，用户客户机号为用户的手机号码。
从排队的用户中选择下一个时，如果只依据抽号时间，用户客户机号为13933333333的用户9:45分抽号并于9:55分到达，虽然用户客户机号为13911111111的用户于10:55分才到达，但因其抽号时间更早排队顺序更靠前。这样，用户客户机号为13933333333的用户虽然早来了1个小时，仍然被排在用户客户机号为13911111111的用户之后。并且，由于还有其他用户可能到场晚但抽号早，例如用户客户机号为13922222222的用户，因此可能不断有到场更晚的用户被排在用户客户机号为13933333333的用户之前，很容易导致该用户产生不满情绪。
从排队的用户中选择下一个时，如果只依据验证时间，相当于用户到场后才抽号排队，通过用户客户机与服务器连接远程抽号的意义已经不大，用户可能会更倾向于用现场的抽号机直接抽号。
因此，从排队的用户中选择下一个时，应综合考虑抽号时间和验证时间。表3示意了一种综合考虑抽号时间和验证时间的例子。
表3综合考虑抽号时间和验证时间的示例
Figure PCTCN2017083154-appb-000001
Figure PCTCN2017083154-appb-000002
设当前时间为11:10分，在表3所示的例子中共有6个排队用户。从排队的用户中选择下一个时，综合考虑了抽号时间和验证时间，将二者的平均值作为排队的依据，即表3后面列出的排队时间。以该排队时间为依据，用户客户机号为13933333333的用户将排在这6人的最前面，之后分别是用户客户机号为13922222222、13911111111、13944444444、13955555555、13966666666的用户。
通过用户客户机与服务器连接远程抽号的用户到达现场的时间是随机的，如果用户到达现场后立即对其排队并分配排队号码，由于号码确定后无法更改，可能会出现叫号顺序错乱的情况。以表3的示例为例，设当前时间为11:10分，为这6个用户生成的排队号码分别为“A021”～“A026”，再设11:15分时有某一用户到达现场并通过了验证，该用户的抽号时间为8:45分，为该用户生成的排队号码为“A027”。如果将排队时间作为叫号的依据，该用户对应的排队时间为10:00，应在所有7个人中排第2名，但为该用户生成的排队号码为“A027”，这就意味着叫号时会出现号码不连续的情况，很容易引起用户的误会和不满。
为解决可能存在的叫号顺序错乱的情况，只为指定数量的排队用户生成对应的排队号码，即远程排号信息，这个指定数量称为缓冲数。排队用户是指等待接受服务的用户，不包括已接受服务或正在接受服务的用户。
由此可见，缓冲数为同时可拥有远程排号信息的排队用户数。缓冲数通常大于1，可用于预防用户未及时关注用户客户机收到的远程排号信息，以免错过叫号。缓冲数的大小可以根据实际情况进行设定。如果缓冲数为1且所有用户均为远程抽号用户，当坐席出现空闲时，会立即生成下一个远程排号信息并叫号，一旦对应用户未及时关注用户客户机收到的远程排号信息，将会错过该叫号。
在S32中，根据抽号时间和验证时间计算排队时间；根据缓冲数与已生成远程排号信息的排队用户数的差值，为排队时间靠前的相应数量的记录生成远程排号信息。
在步骤S31中已经说明了只依据抽号时间或只依据验证时间进行排队都存在不足之处。本发明中采用综合考虑了抽号时间和验证时间的排队时间作为排队依据，表3示意了将二者的平均值作为排队依据的例子。
计算出排队时间后，根据缓冲数与已生成远程排号信息的排队用户数的差值，为排队时间靠前的相应数量的记录生成远程排号信息。表4和表5举例说明了生成远程排号信息的过程。
表4生成远程排号信息示例(变化前)
Figure PCTCN2017083154-appb-000003
Figure PCTCN2017083154-appb-000004
在表4中，设当前时间为11:10分，缓冲数为3，排队时间为9:50分和10:05分的两条记录对应的远程排号信息分别为“A021”和“A022”，即已生成远程排号信息的排队用户数为2。
设11:15分时用户客户机号为13977777777的用户到达现场并通过了验证，该用户的抽号时间为8:45分，则该用户对应的排队时间为10:00。设11:18分时坐席出现空闲，此时，缓冲数与已生成远程排号信息的排队用户数的差值为1，即差1个排队用户，从排队时间靠前的记录中选择1条并生成对应的远程排号信息，即选择排队时间为10:00分的记录并生成对应的远程排号信息“A023”，如表5所示。
表5生成远程排号信息示例(变化后)
Figure PCTCN2017083154-appb-000005
在表5中，与缓冲数3对应的记录分别是远程排号信息为“A021”、“A022”和“A023”的3条记录。其中，“A023”对应记录的排队时间虽然比“A022”对应记录早，但因为远程排号信息“A022”已生成，“A023”对应用户只能排在“A022”对应用户之后。
在S33中，对应的用户客户机接收对应的远程排号信息。
在上一步中，为排队时间靠前的记录生成了对应的远程排号信息。在这一步中，与该记录对应的用户客户机接收对应的远程排号信息。以表5的示例为例，为用户客户机号为13977777777的记录生成的远程排号信息为“A023”，对应的用户客户机接收的远程排号信息为“A023”。
可以通过用户客户机中安装的相关APP软件接收生成的远程排号信息，也可以通过短信的形式将远程排号信息直接发送到用户客户机。
在S34中，根据排队号码的顺序叫号。
在这一步中，根据生成的远程排号信息确定下一个排队号码并叫号。例如当所有用户均为远程抽号用户时，如果当前接受服务的排队号码为“A021”，则下一个排队号码为“A022”。
叫号过程可以通过专用的叫号设备实现，例如常见的营业大厅内的叫号设备。坐席上的工作人员可通过专用叫号设备发送叫号请求，表明坐席出现了空闲，叫号设备自动根据排队号码的顺序叫号。
叫号过程也可以通过其它形式实现。例如，到饭店吃饭的人较多需排队时，通常由专人负责叫号。此时，坐席与餐桌对应。当餐桌出现空闲时，负责叫号的工作人员可通过手机与服务器连接获取下一个排队号码并人工叫号。
叫号时，用户可以根据用户客户机接收的远程排号信息判断是否轮到自己接受服务。
叫号完成后，对应的远程排号信息作废。
图4示出了远程抽号排队认证方法中身份认证的一种流程，包括如下步骤：
在S41中，用户向坐席的工作人员出示用户客户机上的远程排号信息。
用户客户机接收了远程排号信息，用户接受服务前，应向坐席的工作人员出示该远程排号信息。
在S42中，坐席的工作人员根据该远程排号信息判断当前用户的身份是否合法。
坐席的工作人员判断当前叫号是否与出示的远程排号信息相符。如果相符，则认为当前用户的身份合法，可以提供服务。如果不符，则认为当前用户的身份不合法，可以不提供服务。
实施例2
该实施例与实施例1的不同之处在于，远程抽号排队认证方法中的身份认证流程不同，如图5所示，包括如下步骤：
在S51中，与坐席对应的坐席客户机接收对应用户的身份信息。
坐席客户机可以是专用设备，也可以是手机、平板电脑等通用设备。与坐席对应的坐席客户机，是指供该坐席工作人员使用的坐席客户机。
对应用户是指将在该坐席接受服务的用户。
用户的身份信息可以包括用户的姓名、照片、身份证号码、电话号码等信息，由用户事先录入并保存在服务器中。与坐席对应的坐席客户机可以从服务器获得对应用户的身份信息。用户可以在服务器上注册账号，并录入其身份信息。用户也可以在选择业务项并远程抽号时录入其身份信息。如果业务项要求用户必须实名认证，如医院挂号，可以通过第三方提供的验证服务来确认用户输入的身份信息的真实性。
在S52中，坐席的工作人员根据该身份信息判断当前用户的身份是否合法。
例如，坐席客户机接收的身份信息包含了姓名和身份证号码，坐席工作人员可通过查验 用户的身份证来判断当前用户的身份是否合法。再如，坐席客户机接收的身份信息包含了用户照片，坐席工作人员可直接通过该照片来判断当前用户的身份是否合法。
图5所示流程通常用于需要实名办理业务的情况，如医院挂号。
实施例3
本实施例中，在排号叫号之前加入了离场和返场。
图6示出了离场的流程，包括如下步骤：
在S61中，用户通过用户客户机与服务器连接，请求暂时离开。
用户到达现场并且输入的验证信息经判断为合法后，在等待叫号的过程中，可能因个人原因需要暂时离开，此时用户可以向服务器发送暂时离开的请求。申请暂时离开，相当于用户放弃了排队，但可以保留其抽号信息，待其通过返场验证后再次排队。用户发送的暂时离开请求中，应包含验证信息或用户登录账号信息等能唯一确定用户身份的信息，以确定是用户本人申请暂时离开。
在S62中，将对应记录的验证时间清除；如果对应记录已生成了远程排号信息，将该远程排号信息清除。
服务器接收用户的暂时离开请求后，应将对应的验证时间清除，以免对其计算排队时间或生成远程排号信息。
如果对应记录已生成了远程排号信息，将该远程排号信息清除，不再对其叫号以提高叫号效率。
返场需要重新判断验证信息是否合法，如合法则保存验证时间并继续排号叫号步骤。返场的步骤与实施例1中的到场认证流程类似，这里不再进一步介绍。
如果用户离开但并未向服务器发送暂时离开的请求，且分配的远程排号信息被叫号时该用户仍未返回，则该远程排号信息作废，对应用户如还想办理业务则必须重新抽号。
实施例4
本实施例与实施例1的不同之处在于，还包括通过现场抽号生成的排队时间和现场排号信息，其中现场排号信息包括排队号码；在步骤S34中根据排队号码的顺序叫号时，包括远程排号信息对应的排队号码和现场排号信息对应的排队号码，两种排队号码之间以排队时间为准排序。
现场抽号可通过业务项所在场地的抽号机实现，例如通过银行大厅的抽号机生成排队时间和现场排号信息；也可以由业务项所在场地的工作人员人工实现，例如通过饭店的工作人员生成排队时间和现场排号信息。表6示意了包括现场抽号的例子。其中，表6.1为远程抽号部分，相关数据与表5所示的例子完全相同。表6.2为现场抽号部分，现场抽号通常会立即确定排队时间和现场排号信息，示例中共有5人排队，现场排号信息的排队号码分别为“B011” ～“B015”。
表6.1远程抽号示例
Figure PCTCN2017083154-appb-000006
表6.2现场抽号示例
现场排号信息 排队时间
B011 9:52
B012 9:58
B013 10:03
B014 10:06
B015 10:09
在表6所示的例子中，设当前时间为11:20分，当前正在接受服务的是“A021”。当坐席出现空闲时，如果只考虑表6.1中的远程抽号部分，下一个应当是“A022”，对应的排队时间为10:05分。如果还需考虑表6.2中的现场抽号部分，“B011”、“B012”和“B013”对应的排队时间均比“A022”对应的排队时间早。因此，下一个应当是“B011”。
同理，在没有新用户加入的前提下，“B011”之后的顺序分别是“B012”、“B013”、“A022”、“A023”、“B014”、“B015”…。
在表6所示的例子中，虽然“A023”对应的排队时间比“B013”早，但其位于“A022”之后，而“B013”对应的排队时间比“A022”早，因此“B013”先于“A023”叫号。出现这种情况的原因是由于表6.1中的远程抽号部分设置了缓冲数。
实施例5
本实施例中，排队时间的计算方法为：
排队时间＝抽号时间+(验证时间-抽号时间)*ft。
其中，ft为调节函数，输出值的范围为[0,1]。
调节函数ft可以是常数。例如，ft＝0时相当于排队时间＝抽号时间；ft＝1时相当于排队时间＝验证时间；ft＝0.5时相当于排队时间为抽号时间和验证时间的平均值，如表3所示的例子。同理，如果0<ft<0.5，相当于排队时间更偏重抽号时间；如果0.5<ft<1，相当于排队时间更 偏重验证时间。
调节函数ft还可以与远程抽号及现场抽号的人数有关。
例如，可令ft＝ny/(ny+nx)。其中，ny为远程抽号并通过到场认证的人数，nx为现场抽号的人数。
设ny＝9，nx＝1，即远程抽号并通过到场认证的人数有9人，现场抽号的人数为1人。此时，ft＝ny/(ny+nx)＝9/(9+1)＝0.9，即远程抽号基本以到场后的验证时间为准排号。如果此时偏重抽号时间，则可能会不断有到场更晚的用户插入到现场抽号的用户之前，很容易造成该用户的不满。
设ny＝1，nx＝9，即远程抽号并通过到场认证的人数有1人，现场抽号的人数为9人。此时，ft＝ny/(ny+nx)＝1/(1+9)＝0.1，即远程抽号基本以抽号时间为准排号。由于远程抽号的用户只有1人，偏重抽号时间可以大大节约该用户的等待时间，充分体现远程抽号的优越性，由于远程抽号的人数很少，也不会使大量现场抽号的用户等待太久。如果此时偏重验证时间，则该远程抽号的用户可能需要排队很久，无法体现远程抽号的优越性。
调节函数f还可以与用户等级之类的因素有关，例如vip用户可以更偏重抽号时间以减少其等待时间。
实施例6
本实施例中，排队时间的计算方法为：
排队时间＝抽号时间+(验证时间-抽号时间)*fp(e)。
其中，fp(e)为偏差函数，输出值的范围为[0,1]。e为验证时间与预计到达时间之差的绝对值，预计到达时间为通过用户客户机发送抽号请求时输入，当e不断变大时输出值也变大，当e不断变小时输出值也变小。
e为验证时间与预计到达时间之差的绝对值，也即用户到达现场的预计时间和实际时间的误差。如果用户越准时，误差就越小，偏差函数fp的输出值也越小，用户最终的排队时间也越靠近抽号时间，相当于用户的排队越靠前；如果用户越不准时，误差就越大，偏差函数fp的输出值也越大，用户最终的排队时间也越靠近验证时间，相当于用户的排队越靠后。
如果用户到达现场的时间过于集中，则会导致部分排队用户的等待时间较长。本实施例可以在一定程度上改善这种情况。
例如，可设计如下的偏差函数fp(e)：
当e≤10分钟时，fp＝0.1；
当10分钟<e≤30分钟时，fp＝0.3；
当30分钟<e≤60分钟时，fp＝0.5；
当60分钟<e≤120分钟时，fp＝0.7；
当120分钟<e时，fp＝0.9。
表7为考虑预计到达时间的示例，表7中的验证时间和抽号时间与表3的数据完全一样采用上述偏差函数fp(e)计算出的排队时间如表7所示。
表7考虑预计到达时间的示例
Figure PCTCN2017083154-appb-000007
从计算出的排队时间的数据来看，与表3有明显不同。表3中用户客户机号为“13911111111”的用户排队时间为10:10分，用户客户机号为“13922222222”的用户排队时间为10:05分。表7中用户客户机号为“13911111111”的用户排队时间为9:34分，用户客户机号为“13922222222”的用户排队时间为10:19分。这是因为用户客户机号为“13911111111”的用户误差只有5分钟，因此其排队时间非常接近于抽号时间，用户客户机号为“13922222222”的用户误差为65分钟，因此其排队时间比较靠近抽号时间。
从上例可以看出，偏差函数fp(e)起到的作用是对准时的用户进行奖励，对不准时的用户进行惩罚。如果用户通过用户客户机远程抽号时，可以查询其它远程抽号用户的预计到达时间以及现场排队的人数，就可以合理的设计自己的预计到达时间并尽量准时到达，以免长时间排队。如此以来，就可以减少用户到达现场的时间过于集中的情况，起到削峰填谷的效果。
和实施例5中的例子一样，偏差函数fp(e)也可以与远程抽号及现场抽号的人数有关，或者与用户等级之类的因素有关，这里不再进一步说明。
实施例7
本实施例中，同一用户通过用户客户机或用户通过同一用户客户机与服务器连接后，如果在同一业务项反复抽号，对其延时响应。反复抽号是指在较短时间内多次抽号。
同一用户通过用户客户机与服务器连接，包括了同一用户使用不同用户客户机的情况。例如，某一用户在服务器上注册了登录账号，该用户如果使用不同的用户客户机与服务器连接，并且在同一业务项反复抽号，仍然对其延时响应。
用户通过同一用户客户机与服务器连接，此时相关的软件系统可以直接判断是否有在同一业务项反复抽号的行为，如有则对其延时响应。
延时响应可以是时间上的限制，也可以是次数上的限制。例如，延时响应可以是每隔2分钟才能提交一次申请，也可以是一天只能提交3次申请。
延时响应的目的主要用于防范一些恶意操作，如攻击服务器，也可以防止新手乱操作增加服务器的负担。
延时响应还可以在一定程度上限制“号贩子”的操作。
图7示出了本发明中远程抽号排队认证系统在银行抽号排队业务中的一种实施例，包括服务器1、用户客户机2、验证器3、排队器4和叫号端5。图7示出的例子还包括网络6、用户7、业务项所在场地8、坐席9、显示屏10和抽号机11。
本例中服务器1可以是计算机、专用服务器或云服务器，与网络6连接，网络6可以是互联网。
本例中用户客户机2可以是手机、平板电脑、计算机等通用设备，与网络6连接。用户7和用户客户机2包含在椭圆框内，表示该用户7使用该用户客户机2。
本例中抽号机11包括现场抽号模块，用于通过传统抽号方式生成排队时间和现场排号信息并打印相关凭据，也与网络6连接。
本例中验证器3集成于抽号机11中，以节约成本。验证器3用于判断验证信息是否合法及保存验证时间。验证器3可以采用纯软件方式实现，与传统抽号软件集成在一起。例如，可以在现场抽号模块的软件中增加一个验证模块，用于判断输入的验证信息是否合法并保存验证时间。验证器3也可以采用软硬件结合的方式实现。例如，如果验证信息具有二维码的形式，可以在抽号机11的操作终端上增加一个扫描二维码的硬件模块，用于读取用户客户机2上的验证信息，再由相应的软件模块判断该验证信息是否合法并保存验证时间。
本例中排队器4是一个软件模块，也集成于抽号机11中，以节约成本。排队器4包括用于根据抽号时间和验证时间计算排队时间的排序模块。排队器4还包括根据缓冲数与已生成远程排号信息的排队用户数的差值，为排队时间靠前的相应数量的记录生成远程排号信息的排号模块。其中，远程排号信息包括排队号码，缓冲数是同时可拥有远程排号信息的排队用户数。排队器4可以将通过抽号机11现场抽号生成的排队号码和通过用户客户机2远程抽号生成的排队号码综合进行排队，两种排队号码之间以排队时间为准排序。
本例中将验证器3和排队器4集成在抽号机11中，相当于对传统抽号机进行了改造。由于验证器3和排队器4均可以采用纯软件方式实现，改造成本极低。
本例中坐席9是提供相关服务的工位，例如提供存取款服务的柜台。
本例中显示屏10与坐席9对应，通过线路与抽号机11连接，用于显示排队号码。
本例中叫号端5是专用的叫号设备，与坐席9对应，通过线路与抽号机11连接。叫号端5用于根据排队号码的顺序叫号，叫号时同时包括远程排号信息对应的排队号码和现场排号信 息对应的排队号码，两种排队号码之间以排队时间为准排序，两种排队号码之间的排序可以由排队器4或叫号端5实现。例如，当坐席9空闲时，对应工作人员可以通过叫号端5申请办理下一个业务项，该申请通过线路被发送到抽号机11，集成于抽号机11上的排队器4将下一个排队号码发送到与该坐席9对应的显示屏10上。
坐席9、叫号端5和显示屏10包含在椭圆框内，表示该叫号端5、该显示屏10与该坐席9相对应。
本例中业务项所在场地8指银行服务大厅，即提供业务项相关服务的场所。
图8示出了本发明中远程抽号排队认证系统在医院挂号排队业务中的一种实施例，包括服务器1、用户客户机2、验证器3、排队器4和叫号端5。图8示出的例子还包括网络6、用户7、业务项所在场地8、坐席9、显示屏10、抽号机11和坐席客户机12。
本例中服务器1、用户客户机2、验证器3、排队器4、叫号端5、网络6和用户7都与图7所示的例子类似，这里不再重复说明。
本例中业务项所在场地8指医院大厅，即提供业务项相关服务的场所。
本例中坐席9是提供相关服务的工位，例如提供看病服务的门诊。
本例中显示屏10为所有坐席9共用，通过线路与抽号机11连接，用于显示排队号码。
本例中坐席客户机12可以是手机、平板电脑、计算机等通用设备，与网络6连接。坐席9、叫号端5和坐席客户机12包含在椭圆框内，表示该叫号端5、该坐席客户机12与该坐席9相对应。服务器1存储有用户7的身份信息，坐席客户机12用于接收对应用户7的身份信息，便于坐席9的对应工作人员根据该身份信息判断当前用户7的身份是否合法。
图9示出了本发明中远程抽号排队认证系统在饭店抽号排队业务中的一种实施例，包括服务器1、用户客户机2、验证器3、排队器4和叫号端5。图8示出的例子还包括网络6、用户7、业务项所在场地8和坐席9。
本例中服务器1、用户客户机2、网络6和用户7都与图7所示的例子类似，这里不再重复说明。
本例中业务项所在场地8指饭店大厅，即提供业务项相关服务的场所。
本例中坐席9是提供相关服务的工位，例如提供餐饮服务的餐位。
本例中验证器3可以采用纯软件方式实现，并安装在手机、平板电脑、计算机等通用设备中，以降低成本。例如，验证器3可以是在手机中安装的一个应用，用于判断输入的验证信息是否合法。
本例中排队器4是一个软件模块，集成于服务器1中。排队器4也可以与验证器3集成在一起。例如，可以在手机中安装一个应用，该应用同时具备验证器3和排队器4的功能。该应用还可以同时具备现场抽号排队并生成排队时间和现场排号信息的功能，以便于排队器4 将其和通过用户客户机2远程抽号生成的远程排号信息综合进行排队。
本例中叫号端5可以采用纯软件方式实现，并安装在手机、平板电脑、计算机等通用设备中，以降低成本。例如，叫号端5可以是在手机中安装的一个应用，当坐席9空闲时，相关工作人员可以通过该应用发送叫号请求到排队器4，排队器4返回下一个排队号码，工作人员根据该排队号码通知对应用户7就餐。本例中叫号端5可以与验证器3集成在一起。例如，可以在手机中安装一个应用，该应用同时具备验证器3和叫号端5的功能。本例中，还可以将验证器3、排队器4和叫号端5集成到一个软件中，并安装到手机中，以降低系统实施成本。
图10示出了本发明中远程抽号排队认证系统的一种综合应用实施例。
本例是图7和图8所示例子的综合，其主要特点是服务器1是共用的。服务器1共用，不仅可以降低成本，也便于互联网公司的专业化经营。例如，可以开设一个服务器1，将其接入网络6，用户7通过用户客户机2与服务器1连接，服务器1可以同时提供多个业务项所在场地8的业务项，供用户7选择并抽号。因此，用户7只需在用户客户机2上安装一个应用软件即可实现不同业务项的远程抽号。
本例的其它部分与图7和图8所示的例子类似，这里不再重复说明。
用户客户机2包括用于发送抽号请求的抽号请求模块。抽号请求模块可以是服务器1发送的页面，也可以是安装于用户客户机2的应用软件。
服务器1可存储有业务项信息。例如，服务器1存储的业务项信息包括：“A银行对公业务”、“A银行个人业务”、“B医院内科门诊”、“B医院外科门诊”、“C饭店”等。用户7通过用户客户机2中的抽号请求模块与服务器1连接，选择所需的业务项并请求抽号。
服务器1包括用于生成抽号信息的抽号应答模块。抽号应答模块接收抽号请求模块发送的请求后，根据用户7所选业务项生成抽号信息。抽号信息包括验证信息和抽号时间。表8示意了抽号信息的一种形式。在表8中除了验证信息和抽号时间外，还包括手机号和业务项等信息。
表8一种抽号信息
手机号 业务项 抽号时间 验证信息
13911111111 B医院内科门诊 8:45 A1bx2D
13922222222 A银行个人业务 8:52 M37b9k
13922222222 C饭店 9:40 H9xc6g
13933333333 A银行个人业务 9:52 bV3m7y
13944444444 A银行个人业务 10:18 9s5Cmz
13955555555 B医院外科门诊 10:35 Pr7md3
… … … …
用户客户机2还包括用于接收对应验证信息和远程排号信息的信息接收模块。抽号应答模块生成抽号信息后，信息接收模块接收对应的验证信息部分。
验证器3包括用于判断验证信息是否合法及保存验证时间的到场验证模块。验证器3位于业务项所在场地8，可用于确认用户7到达业务项所在场地8。
用户7到达业务项所在场地8后在验证器3上输入验证信息，到场验证模块读取该验证信息后判断是否合法并保存验证时间。到场验证模块在判断验证信息是否合法时，还需判断业务项是否一致。例如，A银行的验证器3只能处理与A银行有关的抽号信息，不能处理与C饭店有关的抽号信息。到场验证模块可与服务器1连接，判断抽号应答模块生成的抽号信息中是否包含该验证信息，如是则合法，如否则不合法。如合法，则排队器4可根据抽号时间和验证时间计算排队时间。
排队器4包括用于根据抽号时间和验证时间计算排队时间的排序模块。
排队器4还包括根据缓冲数与已生成远程排号信息的排队用户数的差值，为排队时间靠前的相应数量的记录生成远程排号信息的排号模块。其中，远程排号信息包括排队号码，缓冲数是同时可拥有远程排号信息的排队用户数，用于预防用户7未及时关注用户客户机2收到的远程排号信息以免错过叫号。
排号模块生成远程排号信息后，对应用户客户机2的信息接收模块接收该远程排号信息。排号模块可将远程排号信息发送到服务器1，信息接收模块从服务器1接收；排号模块也可以通过短信的形式将远程排号信息直接发送到信息接收模块。
叫号端5用于根据排队号码的顺序叫号。例如，当坐席9出现空闲时，叫号端5根据排队号码的顺序叫号。
叫号端5可以是专用叫号设备，也可通过在手机等通用设备上安装相应的软件模块实现。
叫号时，用户7可以根据用户客户机2接收的远程排号信息判断是否轮到自己接受服务。如是，对用户7可通过下面方法之一进行身份认证：
方法1：
如果无需真实身份认证，用户7向对应坐席9的工作人员出示用户客户机2接收的远程排号信息，该工作人员通过该远程排号信息判断当前用户7的身份是否合法。
方法2：
如果需要真实身份认证，服务器1需存储有用户7的身份信息。与对应坐席9对应的坐席客户机12接收对应用户7的身份信息，对应坐席9的工作人员根据该身份信息判断当前用户7的身份是否合法。
用户客户机2还包括用于向服务器1发送暂时离开请求的暂离请求模块。
服务器1还包括用于接收暂时离开请求并删除对应验证时间及远程排号信息的暂离应答模块。
用户7在验证器3上完成验证信息的核对后，在接受服务之前如果暂时离开，一旦未能及时归来，则对应的远程排号信息会作废，用户7必须重新抽号。暂离请求模块可保留用户7的抽号信息，用户7返回后只需在验证器3上重新输入验证信息就可再次排队。由于保留了原抽号信息，比重新抽号排队节约时间。
抽号机11包括用于生成排队时间和现场排号信息的现场抽号模块。抽号机11需与排队器4或服务器1或叫号端5连接，以便将通过抽号机11现场抽号生成的现场排号信息和通过用户客户机2远程抽号生成的远程排号信息综合在一起进行叫号。叫号端根据排队号码的顺序叫号时，可同时包括远程排号信息对应的排队号码和现场排号信息对应的排队号码，两种排队号码之间以排队时间为准排序，两种排队号码之间的排序可以由排队器4或叫号端5实现。
排序模块计算排队时间的方法是：
排队时间＝抽号时间+(验证时间-抽号时间)*ft。调节函数ft输出值的范围为[0,1]。
或：
排队时间＝抽号时间+(验证时间-抽号时间)*fp(e)。fp(e)为偏差函数，输出值的范围为[0,1]，e为验证时间与预计到达时间之差的绝对值，当e不断变大时输出值也变大，当e不断变小时输出值也变小。其中，预计到达时间为用户7通过用户客户机2发送抽号请求时输入。

Claims (10)

  1. 远程抽号排队认证方法，其特征在于，包括：
    1】远程抽号：
    1.1】用户通过用户客户机与服务器连接，选择业务项并请求抽号；所述服务器存储有业务项信息；
    1.2】所述服务器生成对应的抽号信息；所述抽号信息包括验证信息和抽号时间；
    1.3】所述用户客户机接收对应的验证信息；
    2】到场认证：
    2.1】验证器获取输入的验证信息；
    2.2】判断验证信息是否合法；如合法，保存验证时间，并执行步骤3】；
    3】排号叫号：
    3.1】当坐席出现空闲时，判断已生成远程排号信息的排队用户数是否小于指定的缓冲数；如是则执行步骤3.2】，如否则执行步骤3.4】；所述远程排号信息包括排队号码；所述缓冲数是同时可拥有远程排号信息的排队用户数；
    3.2】根据抽号时间和验证时间计算排队时间；根据缓冲数与已生成远程排号信息的排队用户数的差值，为排队时间靠前的相应数量的记录生成远程排号信息；
    3.3】对应的用户客户机接收对应的远程排号信息；
    3.4】根据排队号码的顺序叫号；
    4】身份认证，采用如下方式之一：
    4.1】方式1：
    4.1.1】所述用户向所述坐席的工作人员出示用户客户机上的远程排号信息；
    4.1.2】所述坐席的工作人员根据该远程排号信息判断当前用户的身份是否合法；
    4.2】方式2：
    4.2.1】与所述坐席对应的坐席客户机接收对应用户的身份信息；
    4.2.2】所述坐席的工作人员根据该身份信息判断当前用户的身份是否合法。
  2. 根据权利要求1所述远程抽号排队认证方法，其特征在于，所述步骤2】与步骤3】之间还包括如下步骤：
    i)离场
    用户通过用户客户机与服务器连接，请求暂时离开；
    将对应记录的验证时间清除；如果对应记录已生成了远程排号信息，将该远程排号信息清除。
    ii)返场
    再次执行步骤2】。
  3. 根据权利要求1所述远程抽号排队认证方法，其特征在于，
    还包括通过现场抽号生成的排队时间和现场排号信息；所述现场排号信息包括排队号码；
    步骤3.4】根据排队号码的顺序叫号时，包括远程排号信息对应的排队号码和现场排号信息对应的排队号码，两种排队号码之间以排队时间为准排序。
  4. 根据权利要求1或权利要求3所述远程抽号排队认证方法，其特征在于，
    所述排队时间的算法为以下之一：
    算法1：
    排队时间＝抽号时间+(验证时间-抽号时间)*ft；所述ft为调节函数，输出值的范围为[0,1]；
    算法2：
    排队时间＝抽号时间+(验证时间-抽号时间)*fp(e)；所述fp(e)为偏差函数，输出值的范围为[0,1]，e为验证时间与预计到达时间之差的绝对值，当e不断变大时输出值也变大，当e不断变小时输出值也变小；所述预计到达时间为通过用户客户机发送抽号请求时输入。
  5. 根据权利要求1所述远程抽号排队认证方法，其特征在于，
    同一用户通过用户客户机或用户通过同一用户客户机与服务器连接后，如果在同一业务项反复抽号，对其延时响应。
  6. 远程抽号排队认证系统，包括服务器、用户客户机、验证器、排队器和叫号端，所述用户客户机、验证器、排队器均与服务器连接，其特征在于：
    所述用户客户机包括用于发送抽号请求的抽号请求模块；
    所述服务器包括用于生成抽号信息的抽号应答模块；所述抽号信息包括验证信息和抽号时间；
    所述验证器包括用于判断验证信息是否合法及保存验证时间的到场验证模块；
    所述排队器包括用于根据抽号时间和验证时间计算排队时间的排序模块；
    所述排队器还包括根据缓冲数与已生成远程排号信息的排队用户数的差值，为排队时间靠前的相应数量的记录生成远程排号信息的排号模块；所述远程排号信息包括排队号码；所述缓冲数是同时可拥有远程排号信息的排队用户数；
    所述用户客户机还包括用于接收对应验证信息和远程排号信息的信息接收模块；
    所述叫号端用于根据排队号码的顺序叫号。
  7. 根据权利要求6所述远程抽号排队认证系统，其特征在于，
    还包括坐席客户机；
    所述服务器存储有用户的身份信息；
    所述坐席客户机用于接收对应用户的身份信息，对应工作人员根据该身份信息判断当前用户的身份是否合法。
  8. 根据权利要求6所述远程抽号排队认证系统，其特征在于，
    所述用户客户机还包括用于向所述服务器发送暂时离开请求的暂离请求模块；
    所述服务器还包括用于接收暂时离开请求并删除对应验证时间及远程排号信息的暂离应答模块。
  9. 根据权利要求6所述远程抽号排队认证系统，其特征在于，
    还包括与排队器或服务器或叫号端相连接的抽号机；
    所述抽号机包括用于生成排队时间和现场排号信息的现场抽号模块；所述现场排号信息包括排队号码；
    所述叫号端根据排队号码的顺序叫号时，包括远程排号信息对应的排队号码和现场排号信息对应的排队号码，两种排队号码之间以排队时间为准排序。
  10. 根据权利要求6或权利要求9所述远程抽号排队认证系统，其特征在于，
    所述排序模块采用如下方法之一计算排队时间：
    方法一：
    排队时间＝抽号时间+(验证时间-抽号时间)*ft；所述ft为调节函数，输出值的范围为[0,1]；
    方法二：
    排队时间＝抽号时间+(验证时间-抽号时间)*fp(e)；所述fp(e)为偏差函数，输出值的范围为[0,1]，e为验证时间与预计到达时间之差的绝对值，当e不断变大时输出值也变大，当e不断变小时输出值也变小；所述预计到达时间为通过用户客户机发送抽号请求时输入。
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