WO2014073354A1 - Système de prestation de services et son procédé de commande - Google Patents

Système de prestation de services et son procédé de commande Download PDF

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Publication number
WO2014073354A1
WO2014073354A1 PCT/JP2013/078317 JP2013078317W WO2014073354A1 WO 2014073354 A1 WO2014073354 A1 WO 2014073354A1 JP 2013078317 W JP2013078317 W JP 2013078317W WO 2014073354 A1 WO2014073354 A1 WO 2014073354A1
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WO
WIPO (PCT)
Prior art keywords
service providing
reservation
service
terminal
waiting time
Prior art date
Application number
PCT/JP2013/078317
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English (en)
Japanese (ja)
Inventor
寛之 増田
大樹 石田
Original Assignee
株式会社コナミデジタルエンタテインメント
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from JP2012245666A external-priority patent/JP5714550B2/ja
Priority claimed from JP2012245678A external-priority patent/JP5714551B2/ja
Application filed by 株式会社コナミデジタルエンタテインメント filed Critical 株式会社コナミデジタルエンタテインメント
Priority to CN201380057450.8A priority Critical patent/CN104769633B/zh
Priority to KR1020157011322A priority patent/KR101781704B1/ko
Publication of WO2014073354A1 publication Critical patent/WO2014073354A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events

Definitions

  • the present invention relates to a service providing system that provides a predetermined service.
  • a game reservation management method for managing reservations of players who want to play a game on a plurality of game terminal devices installed in a store is known (see, for example, Patent Document 1). According to such a game reservation management method, it is possible to reduce the waste of time due to queuing in a queue.
  • the reservation waiting time By the way, if another service is used during the waiting time for the reserved service (in other words, the reservation waiting time), the start time of the reserved service may be missed. In addition, it is convenient if the waiting time for the predetermined service (in other words, the reservation waiting time) can be efficiently used.
  • the present invention provides a service capable of appropriately notifying that the time when the reserved service is available is approaching when the user is using another service during the waiting time of the reserved service. It is an object of the present invention to provide a providing system and the like, and to provide a service providing system and the like that can effectively use the waiting time of a service providing terminal.
  • a first service providing system is a service providing system that provides a predetermined service by a plurality of service providing terminals, and a reservation request receiving unit that receives a request for reservation for using the service providing terminal from a user.
  • reservation status information management means for managing reservation status information indicating a reservation status for each of the plurality of service providing terminals, and service provision in which the reservation request receiving means receives the reservation request based on the reservation status information
  • a waiting time calculating means for calculating a waiting time of the terminal, an available terminal information notifying means for notifying available terminal information that is information relating to a service providing terminal that can be used during the waiting time, based on the waiting time; .
  • a control method for a first service providing system is a control method executed by a service providing system that provides a predetermined service by a plurality of service providing terminals, and uses the service providing terminal from a user.
  • a reservation request receiving step for receiving a reservation request for reservation, a reservation status information managing step for managing reservation status information indicating a reservation status for each of the plurality of service providing terminals, and the reservation request reception based on the reservation status information
  • a waiting time calculating step for calculating a waiting time of the service providing terminal that has received the reservation request, and an available terminal that is information relating to the service providing terminal that can be used during the waiting time based on the waiting time.
  • An available terminal information notifying step for notifying information.
  • a second service providing system of the present invention is a service providing system that provides a predetermined service by a plurality of service providing terminals, and a reservation request receiving unit that receives a request for reservation for using the service providing terminal from a user.
  • a reservation status information management unit that manages reservation status information indicating a reservation status for each of the plurality of service providing terminals, and a service providing terminal that is different from the service providing terminal from which the reservation request receiving unit has received the reservation request.
  • a control method for a second service providing system of the present invention is a control method executed by a service providing system that provides a predetermined service by a plurality of service providing terminals, and uses the service providing terminal from a user.
  • a reservation request receiving step for receiving a reservation request for reservation, a reservation status information managing step for managing reservation status information indicating a reservation status for each of the plurality of service providing terminals, and the reservation request receiving step for receiving the reservation request In the middle of using a service provided by a service providing terminal different from the service providing terminal, the reservation request accepting means is less than a predetermined interval until the service providing terminal that accepts the reservation request becomes available. And an available time point notifying step for notifying that effect.
  • FIG. 1 is a diagram showing a schematic configuration of a service providing system according to an embodiment of the present invention.
  • the service providing system 1 is configured by connecting a reservation terminal TM as a reservation terminal to a game system 2.
  • a plurality of game machines GM as service providing terminals and a center server 3 as a server device are connected to a network 6 as a communication line via a router 5, respectively.
  • the game machine GM is a commercial (commercial) game machine that allows a user to play a game as a predetermined service within a range according to the price in exchange for consumption of the predetermined price.
  • An appropriate number of game machines GM are installed in a commercial facility such as a store 7.
  • Reservation terminal TM is located in each commercial facility such as store 7.
  • the reservation terminal TM of each store 7 is arranged in order to manage the order of use of each game machine GM arranged in the store 7.
  • the reservation terminal TM is connected to the network 6 via the router 5. That is, the reservation terminal TM is connected to the center server 3 and each game machine GM in the store 7 via the network 6.
  • a local server may be installed between the game machine GM or the reservation terminal TM and the router 5. And the game machine GM, the reservation terminal TM, and the center server 3 may be connected so that communication is mutually possible via the local server. Further, the center server 3 is not limited to an example configured by a single physical device. For example, one logical center server 3 may be configured by a server group as a plurality of physical devices. Furthermore, the center server 3 may be logically configured using cloud computing. Further, the game machine GM may function as the center server 3. As the network 6, for example, the Internet is used. As the network, either wired or wireless (including a mobile phone network) may be used.
  • the user terminal 8 can access the center server 3 through the network 6.
  • a computer device capable of network connection such as a personal computer 8a and a mobile phone 8b (including a smartphone) may be used as appropriate.
  • a user uses the game machine GM, the user is particularly referred to as a player.
  • the reservation terminal TM, each game machine GM, and the center server 3 have unique information that can be identified on the network 6. Thereby, on the service provision system 1, the reservation terminal TM, each game machine GM, and the center server 3 can be identified. For example, an IP address may be used as such unique information. If the network 6 is a public network such as the Internet, a unique fixed address on the network 6 is set for each router 5. Each game machine GM or the like is set as an IP address with a private address for uniquely recognizing the game machine GM or the like on the network 6 in combination with the fixed address.
  • a virtual private network is established between the reservation terminal TM or the game machine GM and the center server 3, and each game machine GM or the like is uniquely identified on the VPN using a private address. Is done.
  • address information the information for identifying the reservation terminal TM, each game machine GM, the center server 3, and the user terminal 8 on the network 6 is called address information.
  • a communication partner is specified based on the address information unless otherwise specified.
  • a unique store ID is set for each store 7 separately from the address information described above. Furthermore, a unique case ID for each game machine GM and a unique terminal ID for each reservation terminal TM are set.
  • the center server 3 receives the store ID, the housing ID, and the terminal ID from the communication partner game machine GM and the reservation terminal TM. Thereby, the center server 3 can uniquely identify the store 7 to which the game machine GM or the reservation terminal TM of the communication partner belongs and the game machine GM or the reservation terminal TM.
  • the center server 3 provides various services via the network 6 to the reservation terminal TM, the game machine GM, and the user terminal 8.
  • the center server 3 provides various game machine services as server services to the game machine GM or its players.
  • a game machine service for example, a service for receiving information for identifying a player from the game machine GM and authenticating the player is provided.
  • the game machine service includes a service for updating a program or data of the game machine GM via the network 6.
  • a matching service for matching users as necessary is provided as a game machine service. good.
  • the center server 3 provides various Web services as server services to the user of the user terminal 8 accessing via the network 6.
  • a Web service for example, a game information service is provided as a related service that provides a user with various information related to a game to be executed on the game machine GM.
  • the Web service includes services such as a community service that provides a place for information exchange, exchange, and sharing by users, and a service that provides a user ID for identifying each user.
  • the center server 3 provides a reservation terminal service to the reservation terminal TM.
  • the reservation terminal service includes, for example, a service for receiving and storing or updating various information acquired by the reservation terminal TM.
  • the reservation terminal service includes a service (including new provision) for updating the program or data of the reservation terminal TM via the network 6.
  • FIG. 2 is a functional block diagram of the main part of the service providing system 1.
  • the center server 3 is provided with a control unit 10 as a computer and a storage device 11.
  • the control unit 10 is configured as a computer unit combining a microprocessor and various peripheral devices such as an internal storage device (for example, ROM and RAM) necessary for the operation of the microprocessor.
  • the control unit 10 is connected to an input device such as a keyboard and an output device such as a monitor, but these are not shown.
  • the storage device 11 is connected to the control unit 10.
  • the storage device 11 is configured by a large-capacity storage medium such as a magnetic tape, for example, so that the storage can be held without power supply.
  • the storage device 11 stores a server program 15.
  • the server program 15 is a computer program necessary for the center server 3 to provide various services to the reservation terminal TM, the game machine GM, and the user terminal 8.
  • a store service management unit 16 and a Web service management unit 17 are provided inside the control unit 10.
  • the store service management unit 16 executes processing for providing the above-described game machine service and reservation terminal service.
  • the web service management unit 17 executes processing necessary to provide the above-described web service.
  • the store service management unit 16 and the Web service management unit 17 are logical devices realized by a combination of computer hardware and a computer program. Various other logical devices may be provided inside the control unit 10, but these are not shown.
  • the storage device 11 stores various data that can be referred to as the server program 15 is executed.
  • Such various data includes, for example, ID management data 22 as user identification data, play data 25, reservation data 28 and reservation status data 29 as management data. Details of these data will be described later.
  • control unit 30 and the storage device 31 are provided in the game machine GM.
  • the control unit 30 is configured as a computer unit in which a microprocessor and various peripheral devices such as an internal storage device (for example, ROM and RAM) necessary for the operation of the microprocessor are combined.
  • the control unit 30 includes various input devices such as an operation input device for inputting a player's operation, a display device such as a monitor, a sound reproduction device such as a speaker, a card reader, and a coin authentication device, as in a known game machine. And although an output device is connected, those illustrations were omitted.
  • the card reader is provided for reading information on the card 32 as a user information storage medium possessed by the user and outputting a signal corresponding to the information to the control unit 30.
  • the card 32 is provided with a nonvolatile storage medium (not shown) such as an IC chip or a magnetic stripe.
  • the storage medium stores a unique ID (hereinafter sometimes referred to as a card ID) for each card 32.
  • the card ID as user information is used, for example, to call play data 25 stored on the center server 3.
  • the center server 3 identifies a user (player) using a user ID as unique user information for each user.
  • the play data 25 is also recorded in one-to-one correspondence with the user ID.
  • the card ID is associated with the user ID on a one-to-one basis or a many-to-one basis.
  • the center server 3 can identify the correspondence between the card ID and the user ID by referring to the ID management data 22 and specify the user ID of the player.
  • the card ID may be recorded on the card 32 in the form of a barcode or the like. Alternatively, instead of the card 32, the card ID may be recorded on a storage medium such as an IC chip mounted on a mobile phone or the like.
  • the storage device 31 is connected to the control unit 30.
  • the storage device 31 is configured by, for example, a hard disk, a flash SSD (Solid State Drive), or the like so as to be able to hold the memory without supplying power.
  • a game program 34 is stored in the storage device 31.
  • the game program 34 is a computer program necessary for the game machine GM to provide a game (sometimes referred to as an arcade game).
  • a game service processing unit 36 is provided inside the control unit 30.
  • the game service processing unit 36 executes various processes related to the play of the arcade game, such as management of the start, progress, and end of the arcade game in the game machine GM, and collection of a play fee (predetermined consideration). Moreover, a part of game machine service may be implement
  • the game service processing unit 36 is a logical device realized by a combination of computer hardware and a computer program.
  • the storage device 31 stores various data that can be referred to as the game program 34 is executed.
  • Such various types of data include, for example, game data 35, reservation data 28, and reservation status data 29.
  • the game data 35 is data that is referred to when the game machine GM executes a game.
  • at least a part of the reservation data 28 and the reservation status data 29 is provided from the reservation terminal TM so that a necessary part is included.
  • it may be provided from the center server 3.
  • Such various data may include ID management data 22, play data 25, and the like.
  • at least a part of the ID management data 22 and the play data 25 is provided from the center server 3 as necessary.
  • control unit 40 is configured as a computer unit that combines a microprocessor and various peripheral devices such as an internal storage device (for example, ROM and RAM) necessary for the operation of the microprocessor.
  • the control unit 40 is connected to various input devices and output devices of a known computer device that can be connected to the network.
  • the storage device 41 is connected to the control unit 40.
  • the storage device 41 is configured by, for example, a non-volatile semiconductor storage device or the like so that the storage can be held even when power is not supplied.
  • a terminal program 44 is stored in the storage device 41.
  • the terminal program 44 is a computer program necessary for the user terminal 8 to receive a web service from the center server 3.
  • a web service processing unit 46 is provided inside the control unit 40.
  • the Web service processing unit 46 executes various processes necessary for the user to use the Web service in cooperation with the Web service management unit 17 of the center server 3, for example. As an example of such a Web service, the Web service processing unit 46 executes a well-known process necessary for providing a game information service. As another example of the Web service, a well-known process necessary for providing a community service is also executed.
  • the Web service processing unit 46 is a logical device realized by a combination of computer hardware and a computer program.
  • the storage device 41 stores terminal data 45 that can be referred to when the terminal program 44 is executed.
  • the terminal data 45 may include, for example, ID management data 22, play data 25, reservation data 28, and reservation status data 29. At least a part of the ID management data 22, play data 25, reservation data 28, and reservation status data 29 is provided from the center server 3 so that a necessary part is included according to the content of the Web service, for example. .
  • the reservation terminal TM is provided with a control unit 50 and a storage device 51.
  • the control unit 50 is configured as a computer unit that combines a microprocessor and various peripheral devices such as an internal storage device (for example, ROM and RAM) necessary for the operation of the microprocessor.
  • the control unit 50 includes an input device 52 for inputting user operations such as buttons and keys, a monitor MO (see FIG. 4 and the like), a card reader RUb (see FIG. 4 and the like), a speaker, and the like.
  • An audio playback device (not shown) or the like is connected.
  • the input device 52 is operated by the user to select a game machine GM to be reserved.
  • the card reader RUb is provided for reading information on the card 32 possessed by the user and outputting a signal corresponding to the information to the control unit 50.
  • the card reader RUb for example, a non-contact type reader that can read information recorded on the card 32 without contacting the card 32 (in a non-contact state) is used.
  • the storage device 51 is connected to the control unit 50.
  • the storage device 51 is configured by, for example, a hard disk, a flash SSD (Solid State Drive), or the like so that the storage can be held without power supply.
  • a terminal program 54 is stored in the storage device 51.
  • the terminal program 54 is a computer program necessary for the reservation terminal TM to provide a reservation service.
  • a reservation service processing unit 56 is provided inside the control unit 50.
  • the reservation service processing unit 56 executes various processes related to the reservation service such as reservation reception, notification of reservation status, and notification of information regarding the game machine GM that can be played during the reservation waiting time.
  • a part of the reservation terminal service includes the cooperation between the reservation service processing unit 56 and the store service management unit 16 of the center server 3, or the reservation service processing unit 56 and the game service processing unit 36 of the game machine GM. It may be realized by collaborating.
  • the reservation service processing unit 56 is a logical device realized by a combination of computer hardware and a computer program.
  • the storage device 51 stores various data that can be referred to as the terminal program 54 is executed.
  • Such various data include, for example, reservation data 28 and reservation status data 29.
  • ID management data 22 or play data 25 may be included in addition.
  • at least a part of the ID management data 22 and the play data 25 is provided from the center server 3 as necessary.
  • the ID management data 22 is data in which correspondence relationships between various IDs used in the service providing system 1 are described. For example, as described above, the correspondence relationship between the card ID (s) and the user ID is recorded in the ID management data 22. In addition, for example, the correspondence relationship between the terminal ID and the store 7, the correspondence relationship between the terminal ID and the housing ID, and the like are recorded in the ID management data 22.
  • the play data 25 is a set of data created for each user ID.
  • the card ID that the player has recognized by the game machine GM is provided to the center server 3.
  • at least a part of the play data 25 corresponding to the user ID associated with the card ID is provided from the center server 3 to the game machine GM and stored in the storage device 31 of the game machine GM.
  • the arcade data includes, for example, various information related to the play of the arcade game such as the results recorded by the player in the arcade game and various items owned in the arcade game.
  • the reservation data 28 and the reservation status data 29 are data for managing the reservation status of the game machine GM.
  • FIG. 3 is a diagram illustrating an example of the contents of the reservation data 28 and the reservation status data 29.
  • the reservation data 28 includes various information related to the reservation such as a reservation ID, terminal ID, card ID, case ID, reservation number, reservation date / time, status, and status update date / time. It is.
  • the reservation data 28 is a set of records described so that these pieces of information are associated with each other.
  • the reservation ID is information for managing each record of the reservation data 28.
  • the reservation ID for example, a unique number is used for each record.
  • the terminal ID, the card ID, and the housing ID are information for identifying the reservation terminal TM, the card 32, and the game machine GM, respectively. Similar to the reservation ID, as the terminal ID, the card ID, and the housing ID, for example, unique numbers are used for each reservation terminal TM, each card 32, and each game machine GM.
  • the housing ID is an ID corresponding to the game machine GM for which the player has made a reservation request using the reservation terminal TM.
  • the reservation number is information for managing the order of reservation given by the reservation terminal TM when reserving use of the game machine GM. As the reservation number, for example, a number that is sequentially counted up according to the order of reservation is used.
  • the reservation date and time is information indicating the date and time when the reservation number is given (the date and time when the use of the game machine GM is reserved).
  • information indicating the reservation date and time for example, numbers indicating the year, month, day, hour, minute, second, and the like are described.
  • the status is information indicating the status of the record corresponding to each reservation ID.
  • information indicating the status for example, information such as “played”, “play ready”, “waiting to play”, “pending” is used.
  • an alphabet such as “A” associated with information such as “played” may be described.
  • the status update date and time is information indicating the date and time when the information indicating the status is updated.
  • numbers indicating the year, month, date, hour, minute, second, and the like are described as in the information indicating the reservation date and time.
  • the reservation status data 29 includes information indicating the reservation status of the game machine GM such as a case ID, the number of reservations, and the update date and time.
  • the reservation status data 29 is a set of records described so that these pieces of information are associated with each other.
  • the housing ID is information for identifying the game machine GM as described above.
  • the reserved number is information indicating the number (number of players) of the players who reserved the game machine GM corresponding to the case ID.
  • the update date and time is information indicating the date and time when the reservation status data 29 is updated. As the update date and time, for example, numbers indicating the year, month, day, hour, minute, second, etc. are described.
  • the reservation status data 29 corresponding to the chassis ID of the game machine GM is updated. Specifically, the number of reservations in the reservation status data 29 is counted up, and the update date and time of the reservation status data 29 is updated.
  • Such reservation status data 29 is defined for each of the plurality of game machines GM. Therefore, the reservation status of each of the plurality of game machines GM can be grasped by referring to the reservation status data 29.
  • the reservation status data 29 corresponds to an example of “reservation status information” in the present invention.
  • FIG. 4 is an explanatory diagram for explaining the outline of the reservation service.
  • five game machines GM1 to GM5 (hereinafter simply referred to as “game machine GM” if they are not distinguished) are arranged in the store 7, and the game machine GM1.
  • GM4 is used by the player P and the game machine GM5 is not used.
  • the game machines GM1 to GM5 are not limited to executing the same type of game, and various games may be executed.
  • the reservation terminal TM is provided with a monitor MO and a card reading unit RU.
  • the card reading unit RU has a small monitor RUa as a display device and a card reader RUb.
  • a new player P who wishes to use the game machine GM (hereinafter sometimes referred to as “new player Pa”) can reserve the order in which the game machine GM is used using the reservation terminal TM. .
  • the card 32 is used for the reservation.
  • the new player Pa brings its own card 32 closer to the card reader RUb so that the card reader RUb of the reservation terminal TM can read the information of the card 32.
  • a reservation number as reservation information is given together with a predetermined sound effect.
  • This reservation number is given to the card 32 used for reading. That is, the reservation number is associated with the card ID of the card 32 and managed as the reservation data 28.
  • the reservation result using the card 32 is notified through the small monitor RUa.
  • the reservation result includes reservation number information. In the example of FIG. 4, “50” is assigned as the reservation number to the card 32 of the new player Pa, and the reservation number is displayed on the small monitor RUa as the reservation result.
  • the new player Pa operates the input device 52 of the reservation terminal TM after performing an operation of bringing the player's card 32 close to the card reader RUb, so that any one of the game machines GM (game machines GM1 to GM5) to be reserved ) Is selected.
  • the case ID of the game machine GM is managed as the reservation data 28 in association with the card ID, reservation number, or the like as described above.
  • the reservation status data 29 corresponding to the case ID of the game machine GM is updated. Specifically, the number of reservations in the reservation status data 29 is counted up. In the example of FIG. 4, it is assumed that the new player Pa has selected one of the game machines GM1 to GM4 being used by the player P as the game machine GM to be reserved.
  • the monitor MO displays information on the game machine GM5 that can be played during the waiting time of the game machine GM reserved by the new player Pa (any one of the game machines GM1 to GM4). For example, as shown in FIG. 4, a message for recommending play of the game machine GM5 is displayed on the monitor MO during the waiting time.
  • the monitor MO displays information such as a reservation number for using the game machine GM and a reservation number for using the game machine GM in addition to information on the game machine GM that can be played during the waiting time. May be.
  • the reservation terminal TM may notify the information of the game machine GM with the shortest waiting time so that the game machine GM can be reserved.
  • FIG. 5 shows a case where the new player Pa plays the game machine GM5 when information for recommending the play of the game machine GM5 is displayed on the monitor MO as shown in FIG. FIG.
  • the game machine GM5 provides the game in a play mode that can be played during the waiting time.
  • the play mode hereinafter referred to as “waiting time play mode” different from the normal play mode (hereinafter referred to as “normal play mode”) set when it is not the waiting time is used.
  • the case where a game is provided is illustrated.
  • the waiting time play mode a game in which the play time in the normal play mode is shortened is provided.
  • the play mode for waiting time a game having a play time in which the play time in the normal play mode is shortened according to the length of the waiting time is provided.
  • the normal play mode is an example of the “first mode” in the present invention
  • the play mode for waiting time is an example of the “second mode” in the present invention.
  • a game with a playing time corresponding to the waiting time is created and provided.
  • a game in which about 3 to 4 songs are used in one play in the normal play mode is provided.
  • a game using the number of songs (one or two) is created and provided.
  • a game having various play times to be used in the waiting time play mode is prepared in advance, and a game corresponding to the waiting time is selected and provided.
  • a game in which one piece of music is used in one play, a game in which two pieces of music are used in one play, etc. are provided in the waiting time play mode. The game is prepared in advance.
  • the normal play When the game can be played in the normal play mode during the waiting time (for example, when the waiting time is longer than the play time in the normal play mode), the normal play is not set in the waiting time play mode. Set the mode and provide the game.
  • the waiting time play mode may be set only when the game cannot be played in the normal play mode during the waiting time (for example, when the waiting time is shorter than the play time in the normal play mode).
  • the play mode (the normal play mode or the waiting time play mode) set in this way may be displayed on the monitor MO of the reservation terminal TM. That is, you may display the play mode which can be played with the said game machine GM with the model etc. of game machine GM which can be played during waiting time on the monitor MO of the reservation terminal TM.
  • a predetermined privilege may be given.
  • the player P plays the game machine GM for which a reservation request has been made, if it is determined that there is a performance record of another game machine GM during the waiting time until the play, the player P A predetermined privilege can be given to P.
  • the play history is managed in association with the user ID of the player P at the reservation terminal TM or the center server 3 or the like, the play results of other game machines GM are acquired from the reservation terminal TM or the center server 3 or the like. Can do.
  • the control unit 30 of the game machine GM to which the player P has made a reservation request functions as “privilege grant means” in the present invention.
  • FIG. 6 is a diagram illustrating an example of a flowchart of a reservation processing routine.
  • the routine of FIG. 6 is executed by the control unit 50 of the reservation terminal TM. More specifically, the routine of FIG. 6 is executed through the reservation service processing unit 56 of the control unit 50. Further, the routine of FIG. 6 is repeatedly executed at a predetermined cycle, for example.
  • the control unit 10 of the center server 3, the control unit 30 of the game machine GM, the control unit 40 of the user terminal 8, and the control unit 50 of the reservation terminal TM are, for example, other than the routines of FIGS.
  • Various well-known processes are executed in order to realize a reservation service, to realize a game, or to provide a store service and a Web service, but detailed description thereof will be omitted.
  • step S11 the reservation service processing unit 56 determines whether or not the card ID information has been acquired based on the output result of the card reader RUb.
  • the card reader RUb reads the information on the card 32
  • the card ID information is output from the card reader RUb. That is, the reservation service processing unit 56 determines whether or not the reading of the card 32 has been executed through the presence / absence of acquisition of card ID information. If this determination result is a negative result (step S11: No), that is, if the card ID information is not acquired, the current routine is terminated.
  • step S11 determines whether or not the player P has acquired information about the selected game machine GM by operating the input device 52 of the reservation terminal TM. That is, the reservation service processing unit 56 relates to the game machine GM (hereinafter also referred to as “reservation game machine GM”) for which the player P has made a reservation request based on the output result of the input device 52 of the reservation terminal TM. It is determined whether or not information has been acquired.
  • the reservation service processing unit 56 determines whether or not the player P has acquired information about the selected game machine GM by operating the input device 52 of the reservation terminal TM. That is, the reservation service processing unit 56 relates to the game machine GM (hereinafter also referred to as “reservation game machine GM”) for which the player P has made a reservation request based on the output result of the input device 52 of the reservation terminal TM. It is determined whether or not information has been acquired.
  • the reservation service processing unit 56 determines whether or not the player P has acquired information about the selected game machine GM by operating the input device
  • step S12: No If this determination result is a negative result (step S12: No), that is, if the information of the game machine GM selected by the player P is not acquired, the current routine is terminated. On the other hand, when the determination result is an affirmative result (step S12: Yes), that is, when the information of the game machine GM selected by the player P is acquired, the reservation service processing unit 56 proceeds to step S13.
  • step S13 the reservation service processing unit 56 assigns a reservation number to the card ID acquired in step S11.
  • the reservation service processing unit 56 updates the reservation data 28 and the reservation status data 29. Specifically, the reservation service processing unit 56 sets the reservation data 28 so that a new record in which the reservation number assigned in step S13 is associated with the card ID acquired in step S11 is added to the reservation data 28. While updating, a reservation ID is given to this new record.
  • the reservation service processing unit 56 specifies the case ID of the game machine GM (reservation game machine GM) acquired in step S12, and counts up the number of reservations in the reservation status data 29 corresponding to the case ID. .
  • step S15 the reservation service processing unit 56 notifies the reservation result through the small monitor RUa. Specifically, the reservation service processing unit 56 displays the reservation result including the reservation number assigned in step S13 on the small monitor RUa. At this time, the reservation service processing unit 56 updates the reservation data 28 and the reservation status data 29 updated in step S14 so that the contents are reflected in the reservation data 28 and the reservation status data 29 on the center server 3 side. The update content is transmitted to the center server 3.
  • step S16 the reservation service processing unit 56 performs a process (playable game machine information notification process) for notifying information of game machines GM that can be played during the waiting time of the reservation game machine GM. Details thereof will be described later.
  • the reservation service processing unit 56 ends the current routine. According to the processing flow of FIG. 6 described above, it is possible to appropriately accept a reservation using the card ID of the card 32.
  • FIG. 7 is a view showing an example of a playable game machine information notification process called as a subroutine process in step S16 of FIG.
  • the reservation service processing unit 56 calculates the waiting time of the game machine GM (reservation game machine GM) acquired in step S12 of FIG. Specifically, the reservation service processing unit 56 reads the reservation status data 29 for the reservation game machine GM from the storage device 51, and based on the reservation status data 29, the waiting time for waiting for the reservation game machine GM in turn Is calculated. For example, the reservation service processing unit 56 calculates the waiting time based on the play time required for one play of the reservation game machine GM and the number of reservations included in the read reservation status data 29. Then, the process proceeds to step S22.
  • step S22 the reservation service processing unit 56 acquires the play mode of the game machine GM that can be played during the waiting time calculated in step S21.
  • the reservation service processing unit 56 has reservation status data 29 for a game machine GM different from the reservation game machine GM (hereinafter, also referred to as “other game machine GM”) and other game machines GM. Based on the play status information indicating whether or not the game machine is currently being played, the game machine GM that can be played during the waiting time is determined, and information on the play mode used by the game machine GM is acquired. In this case, the reservation service processing unit 56 reads the reservation status data 29 from the storage device 51, and acquires information on the play status from another game machine GM via the network 6.
  • the reservation service processing unit 56 can play the game machine GM indicating that the reservation number in the reservation status data 29 is “0” and the play status information is not currently being played during the waiting time. It is judged that. And the reservation service process part 56 acquires the information of the play mode which the game machine GM judged to be able to play in this way. After step S22 described above, the process proceeds to step S23.
  • the play mode information of the game machine GM is acquired by, for example, the following method.
  • the play mode information of each game machine GM is stored in the storage device 51 of the reservation terminal TM, and the reservation service processing unit 56 acquires the play mode information stored in the storage device 51.
  • information on the play mode of the game machine GM is stored in the storage device 31 of each game machine GM, and the reservation service processing unit 56 plays the play stored in the storage device 31 via the network 6.
  • the mode information is acquired from each game machine GM.
  • information on the play mode of each game machine GM is stored in the storage device 11 of the center server 3, and the reservation service processing unit 56 plays the play stored in the storage device 11 via the network 6.
  • the mode information is acquired from the center server 3.
  • step S23 the reservation service processing unit 56, based on the play mode information of the game machines GM that can be played during the waiting time acquired in step S22, all the game machines GM that cannot play in the normal play mode during the waiting time.
  • the setting information of the waiting time play mode is generated for a part. Specifically, in the gaming machine GM that can be played during the waiting time, the reservation service processing unit 56 may replace all or part of the gaming machine GM whose playing time in the normal play mode is longer than the waiting time. Setting information for setting to the waiting time play mode is generated.
  • the reservation service processing unit 56 does not generate setting information for the waiting time play mode for the game machine GM whose play time in the normal play mode is shorter than the waiting time.
  • the reservation service processing unit 56 supplies the waiting time play mode setting information generated in this way to the corresponding game machine GM via the network 6.
  • step S24 the reservation service processing unit 56 notifies the information of the game machine GM that can be played during the waiting time through the monitor MO according to the processing results of steps S22 and S23. Specifically, the reservation service processing unit 56 recommends the player P to use a game machine GM that can be played during the waiting time, and the model of the game machine GM and a play mode (a normal play mode or a play mode). (Waiting time play mode) is displayed on the monitor MO. In the case where there are a plurality of game machines GM that can be played during the waiting time, the reservation service processing unit 56 can play the respective models of the plurality of game machines GM and the play modes that can be played on each of the plurality of game machines GM. Are displayed on the monitor MO.
  • step S24 the reservation service processing unit 56 ends the current routine. According to the processing flow of FIG. 7 described above, it is possible to appropriately notify the player P of information on the game machine GM that can be played during the waiting time of the reserved game machine GM.
  • FIG. 8 is a diagram showing an example of a flowchart of the waiting time play process.
  • the routine of FIG. 8 is executed by the control unit 30 of the game machine GM. More specifically, the routine of FIG. 8 is executed through the game service processing unit 36 of the control unit 30. Further, the routine of FIG. 8 is repeatedly executed at a predetermined cycle, for example.
  • step S31 the game service processing unit 36 refers to the reading result of the card reader and determines whether or not the card ID information has been acquired.
  • the card reader reads the information on the card 32
  • the card ID information is output from the card reader. That is, the game service processing unit 36 determines whether or not the reading of the card 32 has been executed through the presence / absence of acquisition of card ID information. If this determination result is a negative result (step S31: No), that is, if the card ID information has not been acquired, the current routine is terminated.
  • step S31 the determination result of step S31 is a positive result (step S31: Yes)
  • the game service processing unit 36 proceeds to step S32.
  • step S32 the game service processing unit 36 acquires the waiting time calculated by the reservation service processing unit 56 in step S21 of FIG. 7 from the reservation terminal TM via the network 6. Specifically, the game service processing unit 36 sets the waiting time for the game machine GM (reservation game machine GM) requested by the player P corresponding to the card ID acquired in step S31 from the reservation terminal TM. get. Then, the process proceeds to step S33.
  • the game machine GM reserve game machine GM
  • step S33 the game service processing unit 36 notifies the player P of play modes that can be played during the waiting time based on the waiting time acquired in step S32. Specifically, in step S23 of FIG. 7, when the reservation service processing unit 56 generates the waiting time play mode setting information for the game machine GM to be processed in FIG. In accordance with the setting information, the processing unit 36 notifies that the game in the waiting time play mode is playable during the waiting time. On the other hand, when the reservation service processing unit 56 has not generated the waiting time play mode setting information for the game machine GM to be processed in FIG. The game service processing unit 36 notifies that the game in the normal play mode can be played during the waiting time. For example, the game service processing unit 36 displays information on play modes that can be played during such a waiting time on a display device of the game machine GM or the like. After the above step S33, the process proceeds to step S34.
  • step S34 the game service processing unit 36 provides the game in the play mode notified in step S33.
  • the game service processing unit 36 provides a game with a play time corresponding to the length of the waiting time.
  • the game service processing unit 36 creates a game having a play time in which the play time in the normal play mode is shortened according to the length of the waiting time, and provides the game.
  • a game having various play times to be used in the waiting time play mode is prepared in advance, and the game service processing unit 36 selects and provides a game corresponding to the waiting time from among them. .
  • the game service processing unit 36 provides a normal game whose play time is not shortened.
  • step S35 the game service processing unit 36 determines whether or not the time point at which the reserved game machine GM that the player P has requested for reservation becomes available is approaching. In one example, after acquiring the waiting time in step S32, the game service processing unit 36 counts down the waiting time as time elapses, and makes a reservation when the counted down waiting time becomes equal to or less than a predetermined time. It is determined that the time point at which the game machine GM becomes available is approaching. In another example, the current waiting time of the reservation game machine GM is managed at the reservation terminal TM, and the game service processing unit 36 sequentially acquires and acquires the wait time managed at the reservation terminal TM as such.
  • the reservation terminal TM manages the waiting time obtained in consideration of the time when the reservation game machine GM is actually played.
  • a preset time for example, 0 minutes, 3 minutes, 5 minutes, etc.
  • the “reservation time of the reserved game machine GM” is an example of “a time point at which the reserved game machine GM can be used”.
  • the number of players up to the time point at which the reserved game machine GM can be used is equal to or less than a predetermined number (0, 1, 2, 2)
  • a predetermined number (0, 1, 2, 2)
  • the number of remaining game problems of the previous player becomes less than a predetermined number (0 questions, 3 questions, 5 questions, etc.)
  • step S35: No If it is determined that the time point at which the reserved game machine GM can be used is not approaching (step S35: No), the process returns to step S35. That is, the process of step S35 is repeated until it is determined that the time point at which the reserved game machine GM can be used is approaching.
  • step S35: Yes the game service processing unit 36 notifies the player P to that effect (step S36). For example, the game service processing unit 36 displays information indicating that the time point at which the reserved game machine GM can be used is approaching, on a display device of the game machine GM or by using a sound reproduction device of the game machine GM. Or output.
  • a message such as “the timing when the reserved game machine can be used is approaching” is displayed, or a voice is output. Thereafter, the game service processing unit 36 ends the current routine.
  • a game that can be played during the waiting time of the reserved game machine GM can be appropriately provided to the player P.
  • information on the game machine GM that can be played during the waiting time of the reserved game machine GM can be appropriately notified to the player P, and the game machine GM can play during the waiting time. Appropriate games can be provided appropriately. Therefore, when the player P plays a game with such a game machine GM, the player P can effectively utilize the waiting time. In addition, the use of various game machines GM in the store 7 can be promoted.
  • the control unit 50 of the reservation terminal TM executes the routine of FIG. 6 through the reservation service processing unit 56, so that the “reservation request receiving means” and “reservation status information management means” of the present invention. Function as. Further, when the control unit 50 of the reservation terminal TM executes the routine of FIG. 7 through the reservation service processing unit 56, it functions as the “waiting time calculation means” and “available terminal information notification means” of the present invention. Further, when the control unit 30 of the game machine GM executes the routine of FIG. 8 through the game service processing unit 36, the “waiting time service providing means”, the “reserved time notification means” and the “available time point notification” of the present invention. Functions as a means.
  • the present invention is not limited to the above-described form, and can be carried out in a form with appropriate changes. As an example, the following modifications are possible.
  • the reservation service processing unit 56 of the reservation terminal TM sets the waiting time play mode (see step S23 in FIG. 7), and the game service processing unit 36 of the game machine GM sets the waiting time set as such.
  • the game was provided according to the time play mode (see steps S33 and S34 in FIG. 8).
  • the game service processing unit 36 of the game machine GM instead of the reservation service processing unit 56 of the reservation terminal TM setting the waiting time play mode, the game service processing unit 36 of the game machine GM sets the waiting time play mode based on the waiting time. You may provide a game.
  • the game service processing unit 36 obtains a waiting time from the reservation terminal TM or the like, and when the waiting time is shorter than the play time in the normal play mode, sets the waiting time play mode and sets the waiting time. Is longer than the play time in the normal play mode, the normal play mode is set instead of the waiting time play mode.
  • the model and play mode of the game machine GM are notified as information (available terminal information) of the game machine GM that can be played during the waiting time.
  • information available terminal information
  • the position where the game machine GM that can be played during the waiting time is installed in the store 7 is shown.
  • Information may be notified. For example, a map on which the installation position of the game machine GM that can be played during the waiting time can be determined can be displayed on the monitor MO.
  • it is not limited to notifying a play mode with the model of game machine GM You may notify the model of game machine GM, without notifying a play mode.
  • a game in which the play time in the normal play mode is reduced in the waiting time play mode is provided.
  • a game in which the play time in the normal play mode is extended may be provided in the waiting time play mode. For example, if the waiting time is longer than the play time in the normal play mode, instead of providing the game in the normal play mode, a game in which the play time in the normal play mode is extended according to the wait time may be provided. good.
  • the reservation terminal TM is provided as a reservation terminal separately from the game machine GM.
  • the reservation terminal is not limited to such a form.
  • the game machine GM may function as a reservation terminal.
  • the game machine GM that functions as a reservation terminal is not limited to a game machine that is a reservation target using the reservation terminal.
  • an arbitrary game machine in the store 7 may function as a reservation terminal.
  • the control unit 30 of the game machine GM executes the routines of FIG. 6 and FIG. 7, thereby “reservation request accepting means” and “reservation status information managing means” in the present invention. , “Waiting time calculating means” and “available terminal information notifying means”.
  • a reservation is executed through the card 32 and a reservation terminal is provided for acquiring information recorded in the card 32.
  • the reservation service is not limited to such a form.
  • a reservation service may be provided as one of the Web services provided by the center server 3 to the user terminal 8. That is, the reservation may be executed through the user terminal 8.
  • the routines of FIGS. 6 and 7 are executed by the control unit 10 of the center server 3.
  • step S11 of FIG. 6 it may be determined whether there is a reservation request through the user terminal 8 instead of the card ID.
  • the control unit 10 of the center server 3 executes the routines of FIG. 6 and FIG. 7, thereby “reservation request accepting means” and “reservation status information managing means” in the present invention. , “Waiting time calculating means” and “available terminal information notifying means”.
  • a game system that provides a game while identifying each player by a card ID through the game machine GM is used as the service providing system. That is, a game is adopted as a predetermined service, and a game machine GM is adopted as a service providing terminal.
  • the service providing system is not limited to such a form.
  • Various terminals for providing various services may be used as service providing terminals.
  • a personal computer terminal or the like disposed in an Internet cafe (a facility that provides an Internet environment for a fee or free of charge) may be used as a service providing terminal. That is, as long as each user can be identified based on user information, various systems including various terminals that provide various services may be employed as the service providing system.
  • a first service providing system is a service providing system that provides a predetermined service by a plurality of service providing terminals, and a reservation request receiving unit that receives a request for reservation for using the service providing terminal from a user.
  • reservation status information management means for managing reservation status information indicating a reservation status for each of the plurality of service providing terminals, and service provision in which the reservation request receiving means receives the reservation request based on the reservation status information
  • a waiting time calculating means for calculating a waiting time of the terminal, an available terminal information notifying means for notifying available terminal information that is information relating to a service providing terminal that can be used during the waiting time, based on the waiting time; .
  • a control method for a first service providing system is a control method executed by a service providing system that provides a predetermined service by a plurality of service providing terminals, and uses the service providing terminal from a user.
  • a reservation request receiving step for receiving a reservation request for reservation, a reservation status information managing step for managing reservation status information indicating a reservation status for each of the plurality of service providing terminals, and the reservation request reception based on the reservation status information
  • a waiting time calculating step for calculating a waiting time of the service providing terminal that has received the reservation request, and an available terminal that is information relating to the service providing terminal that can be used during the waiting time based on the waiting time.
  • An available terminal information notifying step for notifying information.
  • the reservation status information indicating the reservation status for each of a plurality of service providing terminals is managed, and based on the reservation status information about the service providing terminal for which the user has requested a reservation, Calculate time. Then, the available terminal information, which is information related to the service providing terminal that can be used during the waiting time (a terminal different from the service providing terminal that the user requested for reservation), is notified. For example, information about a service providing terminal that is not used by another user at the time when the user makes a reservation request is notified. Thereby, it is possible to prompt the user to use a service providing terminal that can be used during the waiting time. As a result, when the user uses the service providing terminal during the waiting time, the user can effectively use the waiting time. In addition, use of various service providing terminals included in the service providing system can be promoted.
  • the available terminal information notifying means is used during the waiting time in the information indicating the available service providing terminal and the available service providing terminal. Possible service modes may be notified as the available terminal information. Thereby, it is possible to allow the user to appropriately grasp the information indicating the service providing terminal that can be used during the waiting time and the mode (service form) of the service that can be used by the service providing terminal.
  • the available terminal information notifying means indicates a position where the available service providing terminal is installed in a facility where the plurality of service providing terminals are installed. Information may be notified as the available terminal information. Thereby, a user can be made to grasp
  • the available terminal information notifying means can use the available terminal information based on the waiting time, the reservation status information, and the usage status of the service providing terminal.
  • the service providing terminal may be determined. By using such information, it is possible to appropriately determine service providing terminals that can be used during the waiting time.
  • the service providing terminal further includes a waiting time service providing means for providing a service corresponding to the length of the waiting time by the service providing terminal corresponding to the available terminal information. May be.
  • the waiting time service providing means provides a service that can be appropriately used during the waiting time. As a result, the waiting time can be used more effectively.
  • the waiting time service providing means is different from the first mode set when the waiting time is not between the waiting times.
  • the service may be provided by setting to two modes. Thereby, the service according to waiting time can be provided appropriately.
  • the waiting time service providing means provides a service in which the time of the service provided at the time of setting the first mode is shortened when the second mode is set. May be.
  • the waiting time service providing means sets the second mode when the waiting time is shorter than the service time provided when the first mode is set, and sets the service time provided when the first mode is set.
  • a shortened service can be provided.
  • the reservation request accepting unit is configured to allow the user to use the service providing terminal corresponding to the available terminal information during the waiting time.
  • it may further comprise a reservation time notification means for notifying that effect.
  • a predetermined privilege is given to the user. It may further include a privilege granting means. This makes it possible to promote the use of other service providing terminals during the waiting time.
  • the reservation request receiving means may further receive a reservation request for using the service providing terminal corresponding to the available terminal information. For example, when the service providing terminal corresponding to the available terminal information is currently used by another user, the service providing terminal may be reserved.
  • the reservation request accepting means may be provided in a reservation terminal, and the service providing terminal may provide a game as the predetermined service.
  • a second service providing system of the present invention is a service providing system that provides a predetermined service by a plurality of service providing terminals, and a reservation request receiving unit that receives a request for reservation for using the service providing terminal from a user.
  • a reservation status information management unit that manages reservation status information indicating a reservation status for each of the plurality of service providing terminals, and a service providing terminal that is different from the service providing terminal from which the reservation request receiving unit has received the reservation request.
  • a control method for a second service providing system of the present invention is a control method executed by a service providing system that provides a predetermined service by a plurality of service providing terminals, and uses the service providing terminal from a user.
  • a reservation request receiving step for receiving a reservation request for reservation, a reservation status information managing step for managing reservation status information indicating a reservation status for each of the plurality of service providing terminals, and the reservation request receiving step for receiving the reservation request In the middle of using a service provided by a service providing terminal different from the service providing terminal, the reservation request accepting means is less than a predetermined interval until the service providing terminal that accepts the reservation request becomes available. And an available time point notifying step for notifying that effect.
  • a reservation request for using a service providing terminal is received from a user, and reservation status information indicating a reservation status for each of a plurality of service providing terminals is managed.
  • the service providing terminal that has accepted the reservation request can be used at a predetermined interval or less When it becomes, it notifies that. That is, it notifies that the time point at which the reserved service providing terminal becomes available is approaching. Thereby, even when the user uses another service providing terminal, the reservation information of one service providing terminal can be appropriately grasped. Therefore, it is possible to appropriately suppress the missed start time of the reserved service providing terminal.
  • the availability point notifying unit is a service providing terminal that receives the reservation request at a service providing terminal different from the service providing terminal that has received the reservation request. You may output that it became below the said predetermined
  • the reservation request receiving means calculates a waiting time of the service providing terminal that has received the reservation request.
  • the reservation request receiving means may further comprise service providing means for providing a service corresponding to the length of the waiting time by a service providing terminal different from the service providing terminal that has received the reservation request.
  • a service that can be appropriately used during the waiting time is provided. By using such a service during the waiting time, the user can effectively use the waiting time.
  • use of various service providing terminals included in the service providing system can be promoted.
  • the waiting time service providing means is different from the first mode set when the waiting time is not between the waiting times.
  • the service may be provided by setting the two modes. Thereby, the service according to waiting time can be provided appropriately.
  • the waiting time service providing means provides a service in which the time of the service provided at the time of setting the first mode is shortened when the second mode is set. May be.
  • the waiting time service providing means sets the second mode when the waiting time is shorter than the service time provided when the first mode is set, and sets the service time provided when the first mode is set.
  • a shortened service can be provided.
  • a predetermined privilege is given to the user. You may further provide the privilege provision means to provide. This makes it possible to promote the use of other service providing terminals during the waiting time.
  • the reservation request receiving means may further receive a reservation request for using a service providing terminal provided with a service by the waiting time service providing means. good. For example, when the service providing terminal that provides the service by the waiting time service providing means is currently being used by another user, the service providing terminal may be reserved.
  • the reservation request receiving means may be provided in a reservation terminal (TM), and the service providing terminal may provide a game as the predetermined service.
  • Service providing system Game system 3 Center server 6 Network 7 Store (facility) 8 User terminal 28 Reservation data 29 Reservation status data (reservation status information) 30 control unit (waiting time service providing means, reservation time notifying means, available time notifying means, privilege granting means) 50 control unit (reservation request accepting means, reservation status information managing means, waiting time calculating means, available terminal information notifying means) GM game machine (service provision terminal) TM reservation terminal (reservation terminal) MO monitor RUa small monitor

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Abstract

L'invention concerne un système de prestation de services (1), qui fournit des jeux par l'intermédiaire d'une pluralité de consoles de jeu (GM), une unité de commande (50) d'un terminal de réservation (TM) recevant des demandes de réservation pour utiliser les consoles de jeu (GM) en provenance d'utilisateurs, et gérant les informations d'état de réservation indiquant l'état de réservation de chaque console de jeu d'une pluralité de consoles de jeu (GM). De plus, l'unité de commande (50) calcule les temps d'attente pour les consoles de jeu (GM) pour lesquelles des demandes de réservation ont été reçues sur la base des informations d'état de réservation, et transmet les informations concernant les consoles de jeu (GM) qui sont disponibles pendant les temps d'attente.
PCT/JP2013/078317 2012-11-07 2013-10-18 Système de prestation de services et son procédé de commande WO2014073354A1 (fr)

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CN201380057450.8A CN104769633B (zh) 2012-11-07 2013-10-18 服务提供系统以及该服务提供系统的控制方法
KR1020157011322A KR101781704B1 (ko) 2012-11-07 2013-10-18 서비스 제공 시스템 및 그 제어 방법

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JP2012245666A JP5714550B2 (ja) 2012-11-07 2012-11-07 サービス提供システム及びその制御方法
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