WO2012165033A1 - 進捗状況提示装置、進捗状況提示プログラム、進捗状況提示プログラムを記録したコンピュータ読み取り可能な記録媒体、及び進捗状況提示方法 - Google Patents

進捗状況提示装置、進捗状況提示プログラム、進捗状況提示プログラムを記録したコンピュータ読み取り可能な記録媒体、及び進捗状況提示方法 Download PDF

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Publication number
WO2012165033A1
WO2012165033A1 PCT/JP2012/058960 JP2012058960W WO2012165033A1 WO 2012165033 A1 WO2012165033 A1 WO 2012165033A1 JP 2012058960 W JP2012058960 W JP 2012058960W WO 2012165033 A1 WO2012165033 A1 WO 2012165033A1
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WO
WIPO (PCT)
Prior art keywords
progress
transaction
information
mail
presentation
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/JP2012/058960
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English (en)
French (fr)
Japanese (ja)
Inventor
伊藤　健介
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Rakuten Group Inc
Original Assignee
Rakuten Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Rakuten Inc filed Critical Rakuten Inc
Priority to EP12792997.4A priority Critical patent/EP2717210A4/en
Priority to CN201280025693.9A priority patent/CN103597507A/zh
Publication of WO2012165033A1 publication Critical patent/WO2012165033A1/ja
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

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    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions

Definitions

  • the present invention relates to a progress presentation device, a progress presentation program, a computer-readable recording medium recording the progress presentation program, and a progress presentation method.
  • This system associates a message ID for identifying the message, a mail address of the caller, a mail address of the applicant, and a session ID unique to the message ID and the mail address of the caller. I remember it.
  • This system prevents the e-mail from being known to the sender by sending the e-mail attached with the session ID to the e-mail address of the sender stored in association with the session ID. Yes.
  • an e-mail replied to a message (that is, an In-Reply-To e-mail) has the same message ID or session ID as the message.
  • an e-mail sent after an order for a product is often sent from the seller of the product to the purchaser, but a reply to the e-mail sent to the purchaser (that is, In-Reply -To) is rarely done.
  • a plurality of electronic mails in the transaction rarely have the same message ID or session ID. Therefore, it is difficult to classify a plurality of e-mails describing the transaction status of the ordered product based on the message ID or the session ID, and it is difficult for the seller and the purchaser to check the progress of the transaction. was there.
  • the present invention has been made in view of the above points, and the object of the present invention is to provide a progress status presentation apparatus and progress status that can organize and present the progress status of transactions described in an e-mail for each transaction.
  • An object of the present invention is to provide a presentation program, a computer-readable recording medium recording the progress presentation program, and a progress presentation method.
  • a progress status presentation device includes: An acquisition unit that obtains an email sent to the buyer from the seller who trades the product, An extraction unit for extracting identification information for identifying the transaction and progress information indicating the progress of the transaction from the acquired e-mail; A presentation unit that arranges and presents the extracted progress information for each of the extracted identification information to the purchaser, It is characterized by providing.
  • the extraction unit extracts the identification information as well as the progress information by matching the body of the acquired email with a predetermined character string matching pattern, A warning unit that warns the seller when the extraction unit cannot extract the identification information or the progress information; It is also good.
  • the presenting unit For each piece of the extracted identification information, the presenting unit must match a transition pattern of progress information arranged in order of acquisition date / time of extraction source email or transmission date / time of the email to a predetermined progress status transition pattern. For example, one or more of the identification information and the progress status corresponding to the identification information are emphasized and presented. It is also good.
  • the presenting unit presents the extracted progress information arranged for each of the extracted identification information, arranged in order of acquisition date and time of the e-mail from which the progress information is extracted or in the order of transmission date and time of the e-mail. It is also good.
  • the presenting unit presents an interval between acquisition date and time or transmission date and time between the arranged progress information according to information indicating the interval or reflecting the positional relationship between the progress information. It is also good.
  • the presenting unit displays, for each of the extracted pieces of identification information, the latest progress information in the order of acquisition date and time of the e-mail from which the progress information is extracted or in the order of transmission date and time of the e-mail. Identify and present to the purchaser at least one of the identification information corresponding to the identified progress information and the number of identification information for each identified progress information; It is also good.
  • the presenting unit For each of the extracted identification information, the presenting unit is predetermined in order from the newest in the extracted progress information in the order of acquisition date and time of the e-mail from which the progress information is extracted or in the order of transmission date and time of the e-mail. Present progress information for It is also good.
  • the acquisition unit forwards the acquired email to a destination specified in the email; It is also good.
  • a progress report program provides: Computer An acquisition unit that obtains an email sent to the buyer from the seller who trades the product, An extraction unit that extracts identification information for identifying the transaction and progress information indicating the progress of the transaction, from the acquired e-mail; Allowing the purchaser to function as a presentation unit that organizes and presents the extracted progress information for each of the extracted identification information; It is characterized by that.
  • a progress status presentation program recorded on a computer-readable recording medium is: Computer An acquisition unit that obtains an email sent to the buyer from the seller who trades the product, An extraction unit that extracts identification information for identifying the transaction and progress information indicating the progress of the transaction, from the acquired e-mail; Allowing the purchaser to function as a presentation unit that organizes and presents the extracted progress information for each of the extracted identification information; It is characterized by that.
  • the progress presentation method includes: A method performed by a progress status presentation apparatus including an acquisition unit, an extraction unit, and a presentation unit, An acquisition step in which the acquisition unit acquires an e-mail transmitted to a purchaser from a seller who performs a transaction of a product; An extraction step in which the extraction unit extracts identification information for identifying the transaction and progress information representing the progress of the transaction from the acquired e-mail; The presenting unit has a presenting step for organizing and presenting the extracted progress information for each extracted identification information to the purchaser. It is characterized by that.
  • the progress presenting device the progress presenting program, the computer-readable recording medium recording the progress presenting program, and the progress presenting method according to the present invention
  • the progress of the transaction described in the e-mail is displayed for each transaction. Can be organized and presented.
  • the progress status presentation device 100 constitutes a progress status presentation system 1 shown in FIG.
  • the progress status presentation system 1 includes a computer communication network 10 (hereinafter simply referred to as the communication network 10), a progress status presentation device 100 of the present invention, a web server 200, a seller side terminal device 301, and a purchaser side terminal device. 302.
  • the communication network 10 is configured by the Internet, for example.
  • the communication network 10 may be a LAN (Local Area Network) or a public line network.
  • the web server 200 Before describing the progress status presentation device 100, the web server 200, the seller-side terminal device 301, and the purchaser-side terminal device 302 will be described.
  • the web server 200 is, for example, an HTTP (HyperText Transfer Protocol) server machine in which web server software such as Apache is installed.
  • the web server 200 publishes on the Internet a web page on which products sold at a store operated by a seller operating the seller-side terminal device 301 are posted. Further, the web server 200 publishes a web page used for inputting an order for the product. Thereafter, when the web server 200 receives information representing the order of the user who browsed the web page (hereinafter referred to as order information) from the purchaser-side terminal device 302, the web server 200 transmits the information to the seller-side terminal device 301. .
  • order information representing the order of the user who browsed the web page
  • the seller-side terminal device 301 and the purchaser-side terminal device 302 are configured by a personal computer including a display unit such as an LCD (Liquid Crystal Display) and an input unit such as a keyboard and a mouse.
  • a display unit such as an LCD (Liquid Crystal Display)
  • an input unit such as a keyboard and a mouse.
  • the seller-side terminal device 301 When the seller-side terminal device 301 receives the order information from the web server 200, the seller-side terminal device 301 displays the order content represented by the order information on the LCD.
  • the seller-side terminal device 301 is operated by the seller who visually recognizes the contents of the displayed order, and generates an e-mail that conveys the progress status of the ordered product (hereinafter referred to as transaction status).
  • transaction status the progress status of the ordered product
  • the seller-side terminal device 301 transmits the generated e-mail to the purchaser via the progress status presentation device 100 designated as, for example, an SMTP (Simple Mail Transfer Protocol) server.
  • SMTP Simple Mail Transfer Protocol
  • the purchaser-side terminal device 302 When the purchaser-side terminal device 302 receives the e-mail via the progress presentation device 100, the purchaser-side terminal device 302 displays the received e-mail on the LCD. The purchaser-side terminal device 302 is operated by the purchaser who visually recognizes the displayed electronic mail, and generates a reply electronic mail as necessary. Thereafter, the purchaser side terminal device 302 transmits the generated e-mail to the seller via the progress status presentation device 100 designated as the SMTP server, for example.
  • the seller-side terminal device 301 or the purchaser-side terminal device 302 displays the transaction status and email classified for each transaction from the progress status presentation device 100 (that is, a web page that displays a thread), or the transaction A web page that thread-displays transactions and e-mails classified according to the situation is received, and the received page is displayed on the LCD.
  • the seller-side terminal device 301 starts executing an e-mail creation process when a predetermined operation is performed by the user.
  • the seller-side terminal device 301 reads a seller ID for identifying a seller who uses the seller-side terminal device 301 from the hard disk (step S01).
  • the seller who uses the seller-side terminal device 301 is a seller who operates the store where the product is ordered.
  • the seller visually recognizes information (hereinafter referred to as a purchaser ID) for identifying the purchaser who has placed the order from the content of the order displayed on the LCD, and operates the keyboard to obtain the purchaser ID.
  • a signal representing the is input to the keyboard.
  • the seller-side terminal device 301 acquires the purchaser ID represented by the input signal (step S02), the seller ID read in step S01, and the purchaser ID acquired in step S02. Are transmitted to the progress presentation device 100 (step S03).
  • the seller-side terminal device 301 includes transaction information representing a commercial transaction performed between the purchaser identified by the purchaser ID transmitted in step S03 and the seller identified by the seller ID.
  • Information indicating the progress status of the transaction (hereinafter referred to as progress status information or transaction status information) is received from the progress status presentation device 100 (step S04).
  • the seller side terminal device 301 displays a transaction status input screen FI as shown in FIG. 3A on the LCD, and displays the transaction information and transaction status information received in step S04 on the transaction status input screen FI. Displayed (step S05).
  • the transaction information received in step S04 includes information for identifying the transaction (hereinafter referred to as transaction ID), the seller ID of the seller who performs the transaction, the purchaser ID of the purchaser who performs the transaction, and the purchase.
  • product ID information in which information indicating the number of target products (hereinafter referred to as transaction number information) and information indicating a transaction price in the transaction (hereinafter referred to as transaction price information) are associated with each other.
  • the transaction status information received in step S04 is the latest transaction stored in the progress status presentation device 100 at the time when the progress status presentation device 100 receives the seller ID and the purchaser ID transmitted in step S03. It is status information.
  • the seller determines whether or not the transaction status represented by the transaction information and the transaction status information displayed on the transaction status input screen FI is different from the current status due to the progress of the transaction, for example. .
  • the seller selects the current transaction status from a plurality of transaction statuses displayed in the list box LB of FIG. 3A. For this reason, the seller operates the keyboard to input a signal representing the selected transaction status (hereinafter referred to as a selected transaction status) to the keyboard.
  • the seller-side terminal device 301 acquires information (hereinafter referred to as “selected transaction status information”) indicating the selected transaction status represented by the input signal (step S06).
  • the seller operates the mouse of the terminal device 301 on the seller side so that the cursor CS displayed on the transaction status input screen FI is displayed on the button BTN displayed on the right side of the list box LB toward the screen FI. Click the mouse after setting.
  • a mail creation screen FIM as shown in FIG. 3B is displayed.
  • This mail creation screen FIM has an e-mail address field TO, a title field SJ, and a text field BD.
  • the seller side terminal device 301 displays the e-mail address of the purchaser included in the transaction information received in step S04 of FIG. 2 in the address field TO of the e-mail creation screen FIM.
  • the seller-side terminal device 301 stores the selected transaction status information acquired in step S06 and the transaction ID of the transaction whose status is represented by the information in a predetermined character string in the text field BD. Display in between.
  • a transaction ID is displayed between a predetermined character string “transaction ID [” and a predetermined character “]”, and a predetermined character string “transaction” is displayed.
  • the selected transaction status information is displayed between the status [] and the predetermined character “]”
  • the present invention is not limited to this.
  • the selected transaction status information and the transaction ID may be displayed before or after a predetermined character string, respectively.
  • the seller who has viewed the mail creation screen FIM operates the keyboard and mouse to send the character string displayed in the title field SJ and the character string displayed in the text field BD to the seller-side terminal device 301. Let them edit. Thereafter, the seller-side terminal device 301 generates an e-mail with the address displayed in the destination field TO as the destination, the edited character string in the title field SJ as the title, and the text string in the text field BD as the text. (Step S07).
  • the seller-side terminal device 301 uses the email generated in step S07 as the email. It is transmitted to the progress status presentation device 100 instead of the destination (step S08). This is because the progress presentation device 100 transfers the e-mail to the destination. Thereafter, the seller-side terminal device 301 ends the execution of the e-mail creation process.
  • the purchaser-side terminal device 302 when the purchaser-side terminal device 302 receives the electronic mail transferred from the progress presentation device 100, the purchaser-side terminal device 302 displays the received mail. Further, in the body of the reply mail to the electronic mail displayed by the purchaser side terminal device 302, the transaction ID and the transaction status information each surrounded by a predetermined character string as generated by the seller side terminal device 301 are described. And sent back to the seller side terminal device 301 via the progress status presentation device 100.
  • the seller-side terminal device 301 and the purchaser-side terminal device 302 automatically create an e-mail in which a transaction ID and transaction status information enclosed in a predetermined character string are described in advance in the text. . For this reason, an e-mail in which the transaction ID and transaction status information each enclosed in a predetermined character string is not described in the text is transmitted and received between the seller-side terminal device 301 and the purchaser-side terminal device 302. This can be prevented more reliably than before.
  • the progress status presentation device 100 is configured by a server as shown in FIG. 4, and includes a CPU (Central Processing Unit) 100a, a ROM (Read Only Memory) 100b, a RAM (Random Access Memory) 100c, a hard disk 100d, a media controller 100e, A LAN card (Local Area Network) 100f, a video card 100g, an LCD (Liquid Crystal Display) 100h, a keyboard 100i, a speaker 100j, and a touch pad 100k.
  • a CPU Central Processing Unit
  • ROM Read Only Memory
  • RAM Random Access Memory
  • the CPU 100a performs overall control of the progress status presentation device 100 by executing software processing according to a program stored in the ROM 100b or the hard disk 100d.
  • the RAM 100c temporarily stores data to be processed when the CPU 100a executes the program.
  • the hard disk 100d is an information storage unit that stores a table storing various data.
  • the progress presentation device 100 may include a flash memory instead of the hard disk 100d.
  • the media controller 100e reads various data and programs from recording media including flash memory, CD (Compact Disc), DVD (Digital Versatile Disc), and Blu-ray Disc (registered trademark).
  • the LAN card 100f transmits and receives data to and from the web server 200, the seller-side terminal device 301, and the purchaser-side terminal device 302 that are connected via the communication network 10.
  • the LAN card 100f constitutes an acquisition unit, a warning unit, and a presentation unit, which will be described later.
  • the keyboard 100i and the touch pad 100k input signals or information corresponding to user operations.
  • the video card 100g draws (that is, renders) an image based on the digital signal output from the CPU 100a, and outputs an image signal representing the drawn image.
  • the LCD 100h displays an image according to the image signal output from the video card 100g.
  • the progress presentation device 100 may include a PDP (Plasma Display Panel) or an EL (Electroluminescence) display instead of the LCD 100 h.
  • Speaker 100j outputs sound based on the signal output from CPU 100a.
  • the CPU 100a of the progress presentation apparatus 100 functions as the extraction unit 130 and the storage unit 140 illustrated in FIG. 6 by executing the email relay process illustrated in FIG. 5 using the hardware illustrated in FIG.
  • the CPU 100a functions as the information storage unit 110 in cooperation with the hard disk 100d. Further, the CPU 100a functions as the acquisition unit 120, the warning unit 150, and the presentation unit 170 in cooperation with the LAN card 100f.
  • the information storage unit 110 stores a transaction table as shown in FIG.
  • the transaction information described in step S04 of FIG. 2 is stored.
  • the transaction ID for identifying the transaction the seller ID of the seller who performs the transaction, the information indicating the email address of the seller, the purchaser ID of the purchaser who performs the transaction, and the purchase Information representing the e-mail address of the person, the product ID of the product to be traded, the product name information of the product, the transaction number information representing the number of the product to be traded, and the transaction Is associated with the transaction price information.
  • the information storage unit 110 stores a situation history table representing a transaction situation transition history as shown in FIG.
  • the transaction ID stored in the transaction table of FIG. 7 information for identifying the progress of the transaction identified by the transaction ID (hereinafter referred to as status ID), transaction status information of the transaction, , Information indicating the transmission date and time of the e-mail describing the transaction status represented by the transaction status information in the text (hereinafter referred to as date and time information), and the date and time when the transaction was started (that is, the acceptance of the order was completed)
  • To the transmission date and time (hereinafter referred to as interval information) is stored in association with each other.
  • the progress presentation device 100 When the progress presentation device 100 receives an e-mail from the seller-side terminal device 301 or the purchaser-side terminal device 302 using the LAN card 100f shown in FIG. 4, the progress-status presenting device 100 starts executing the e-mail relay process.
  • the acquisition unit 120 illustrated in FIG. 6 acquires the e-mail from the LAN card 100f, duplicates the acquired e-mail, and then converts the acquired e-mail to the e-mail. Transfer to the destination (step S11).
  • This character string collation pattern includes a pattern representing a character string surrounding a transaction ID described in the body of the e-mail and a pattern representing a character string surrounding the transaction status information described in the body of the e-mail.
  • the character string surrounding the transaction ID represented by the character string matching pattern is “transaction ID [” and “]”
  • the character string surrounding the transaction status information represented by the character string matching pattern is: "Transaction status [" and "]”.
  • the extraction unit 130 illustrated in FIG. 6 collates the character string collation pattern read in step S12 with the text of the e-mail acquired in step S11.
  • the transaction ID surrounded by the predetermined character string represented by the character string matching pattern and the selection status information which is the transaction status information are extracted from the text of the e-mail (step S13).
  • the extraction unit 130 determines whether or not both the transaction ID and the selection status information have been extracted (step S14). At this time, if the extraction unit 130 determines that both the transaction ID and the selection status information have been extracted (step S14; Yes), the extraction unit 130 extracts the e-mail from which the extracted transaction ID and the selection status information are extracted. Information indicating the transmission date and time is extracted from the header part of the e-mail, and the extracted information is set as date and time information.
  • the storage unit 140 illustrated in FIG. 6 associates the extracted transaction ID, the transaction status information, and the date / time information with each other and stores them in the status history table illustrated in FIG. Terminates execution of email relay processing.
  • step S14 determines in step S14 that one or more of the transaction ID and the selection status information could not be extracted (step S14; No)
  • step S16 the process of step S16 is executed.
  • step S ⁇ b> 16 the extraction unit 130 extracts an e-mail (hereinafter referred to as a warning e-mail) that describes information that could not be extracted, information that could not be extracted, and the text of the e-mail that was the extraction target.
  • a warning e-mail an e-mail that describes information that could not be extracted, information that could not be extracted, and the text of the e-mail that was the extraction target.
  • the CPU 100a of the progress status presentation device 100 further functions as the search unit 160 shown in FIG. 6 by executing the transaction status presentation processing shown in FIG.
  • the information storage unit 110 shown in FIG. 6 further stores a transaction status table shown in FIG.
  • the transaction status table is a master table in which a plurality of status IDs and transaction status information that can be considered as the status of transactions performed between the seller and the purchaser are stored.
  • the information storage unit 110 stores a normal progress status transition pattern table 1 shown in FIG. 11A and a normal progress status transition pattern table 2 showing normal patterns shown in FIG. 11B.
  • the normal progress status transition pattern table 1 and the normal progress status transition pattern table 2 store a plurality of data representing normal transition patterns (hereinafter simply referred to as normal patterns) of the transaction progress status (that is, the transaction status).
  • the data representing the normal pattern is data in which the order information representing the order of transition of the situation is associated with the situation ID and the transaction situation information stored in the transaction situation table shown in FIG.
  • the seller-side terminal device 301 or the purchaser-side terminal device 302 makes a progress request for sending an e-mail sent to the progress-status presentation device 100 and a web page that thread-displays the transaction status described in the e-mail. It transmits to the situation presentation device 100.
  • the progress status presentation device 100 receives the request by the LAN card 100f shown in FIG. 4, the progress status presentation device 100 starts executing the transaction status presentation processing shown in FIG.
  • the acquisition unit 120 illustrated in FIG. 6 is a user who operates the device from the device that transmitted the request (that is, the seller-side terminal device 301 or the purchaser-side terminal device 302). (I.e., seller ID or purchaser ID) is received (step S31).
  • the search unit 160 searches for one or more pieces of transaction information from the transaction table shown in FIG. 7 based on the seller ID or purchaser ID acquired in step S31 (step S32). That is, when the seller ID is acquired in step S31, the search unit 160 searches for the transaction ID and other transaction information associated with the seller ID, and the purchaser ID is acquired in step S31. If it is found, the search unit 160 searches for the transaction ID and other transaction information associated with the purchaser ID.
  • the search unit 160 reads information representing a predetermined value stored in the information storage unit 110 in advance.
  • the search unit 160 is represented by date and time information by the number of predetermined values (that is, the predetermined number) represented by the read information based on each of the one or more transaction IDs acquired in step S32.
  • the transaction status information and the date / time information are searched from the transaction history table shown in FIG. 8 in order of newest date / time (step S33). In the present embodiment, the description will be made assuming that the predetermined number is three, but the number is not limited to this.
  • the search unit 160 reads the normal patterns from the normal progress status transition pattern table 1 shown in FIG. 11A and the normal progress status transition pattern table 2 shown in FIG. 11B (step S34).
  • the warning unit 150 illustrated in FIG. 6 displays the transaction status information searched in step S33 as date / time information associated with the transaction status information for each transaction ID associated with the transaction status information. Sort in ascending order. Thereafter, the warning unit 150 determines whether or not the transition of the transaction status represented by the plurality of transaction status information rearranged for each transaction ID matches the normal pattern read in step S34. The transaction status information that does not match any of the normal patterns is specified (step S35).
  • step S35 when the warning unit 150 identifies transaction status information that does not match any of the normal patterns (step S35; Yes), the processing of step S36 is executed.
  • step S36 the warning unit 150 creates a web page that thread-displays the transaction information searched in step S32 and the transaction status information searched in step S33.
  • the warning unit 150 highlights at least one of the identified transaction status information (hereinafter referred to as specific transaction status information) and the transaction ID associated with the specific transaction status information (step) S36).
  • step S35 if the warning unit 150 does not specify transaction status information that does not match any of the normal patterns (step S35; No), the process of step S37 is executed.
  • step S37 the warning unit 150 displays a web page in which the presentation unit 170 illustrated in FIG. 6 displays the transaction information searched in step S32 and the transaction status information searched in step S33 in a threaded manner but does not perform highlighting. Generate (step S37).
  • the warning unit 150 or the presentation unit 170 outputs (that is, returns) the web page created by each to the transmission source of the request (step S38), and then ends the execution of the transaction status presentation process.
  • the seller-side terminal device 301 or the purchaser-side terminal device 302 that has transmitted the request displays the received web page when receiving the web page from the progress presentation device 100.
  • step S32 transaction IDs “T001”, “T002”, “T003” and “T004” associated with the seller ID “S001” are associated with these IDs from the transaction table shown in FIG.
  • the transaction information such as the product name information is searched.
  • step S33 transaction status information and interval information associated with the transaction IDs “T001”, “T002”, “T003”, and “T004” from the status history table shown in FIG. A predetermined number (three in this embodiment) is searched in the order of new.
  • step S35 the transaction status “authorization failure (that is, settlement failure)” represented by the transaction status information searched based on the transaction ID “T003” is shown in the normal pattern shown in FIG. 11A and FIG. 11B. It is specified that it is not included in any of the normal patterns.
  • step S36 for example, as shown in FIG. 12A, the maximum predetermined number of transaction status information and interval information searched in step S33 are represented by interval information for each transaction ID searched in step S32.
  • Web pages FW that are displayed in thread order in ascending order of time intervals are generated. This web page FW is highlighted by surrounding the transaction status “authorization failure” identified in step S35 with the characters “ ⁇ ”.
  • the transaction status displayed on the web page FW is linked to a URL (UniformUniResource Locator) of a web page in which an electronic mail in which the transaction status and the transaction ID are described in the text is posted.
  • URL UniformUniResource Locator
  • step S35 of FIG. 9 the transaction status “authorization failure” identified in step S35 of FIG. 9 is highlighted by surrounding it with the characters “ ⁇ ”.
  • step S36 of FIG. 9 the transaction ID “T003” associated with the transaction status “authorization failure” specified in step S35 is set to the character “ ⁇ ”.
  • the web page FW to be highlighted is generated by enclosing it with “”.
  • step S35 of FIG. 9 the transaction status “authorization failure” identified in step S35 of FIG. 9 is highlighted by surrounding it with the characters “ ⁇ ”.
  • step S36 of FIG. 9 the transaction status “authorization failure” specified in step S35 and the transaction ID “T003 associated with the transaction status. ”Is surrounded by characters“ ⁇ ”to generate a web page FW that is highlighted.
  • the highlighting is realized by surrounding the highlighted character string with the character “ ⁇ ”, but the present invention is not limited to this. It is only necessary that highlighting is performed by making the character string attributes to be emphasized different from those of other character strings.
  • characters other than the character “ ⁇ ” are enclosed in the character string to be emphasized, or the font and color of the character string to be emphasized Or the size may be different from the font, color, or size of other character strings.
  • the emphasized character string attribute different from the attribute of other character string the emphasized character string is italicized, or the emphasized character string is underlined or sidelined, For example, the highlighted character string can be enclosed.
  • the web page FW illustrated in FIGS. 12A to 12C described in each of the first to third embodiments includes transaction status information indicating the progress of the transaction and the status of the transaction after the order of the product to be traded is received. Display the number of days.
  • the web page FW described in the present embodiment shows a plurality of transaction status information and the lengths of time intervals at a plurality of dates and times respectively associated with the plurality of transaction status information. For example, the number of predetermined characters or character strings is displayed. Further, the web page FW displays a plurality of transaction status information sorted in ascending order of the associated date and time.
  • the web page FW shown in FIG. 13 has an interval of 2 days between the date and time associated with the transaction status of “order acceptance completed” and the date and time associated with the transaction status of “stock check”.
  • two characters “ ⁇ ” are displayed between these character strings.
  • the display mode that indicates the length of the time interval is not limited to the mode that indicates the length of the time interval by the number of characters “ ⁇ ”.
  • the length of the bar graph indicates the length of the time interval. There may be. That is, the length of the time interval may be represented by a physical distance in a plane space (that is, the character “ ⁇ ” is not described on the web page FW, for example, a space is used instead of the character “ ⁇ ”. May be listed).
  • the predetermined number is three, and the search unit 160 illustrated in FIG. 6 has been described as searching for the latest three pieces of transaction status information and interval information.
  • the predetermined number is one, and the search unit 160 searches for the latest transaction status information and interval information.
  • the web page FW of the present embodiment displays the latest transaction status information and interval information searched in step S33 of FIG. 9 for each transaction ID searched in step S32.
  • the predetermined number is three, and the web page FW has a maximum of three pieces of transaction status information and interval information for each transaction ID as shown in FIG. 12A, for example. Described as thread display.
  • the predetermined number is one, and the web page FW is searched in step S32 for each latest transaction status information searched in step S33, as shown in FIG. 12E.
  • the transaction ID displayed is threaded.
  • the web page FW displays the number of transactions in the transaction status represented by the transaction status information for each latest transaction status information.
  • the web page FW thread-displays both the transaction ID and the number of transactions for each latest transaction status information.
  • the transaction ID displayed on the web page FW is linked to the URL of the web page that displays the transaction status and the e-mail in which the transaction ID is described in the text.
  • the extraction unit 130 illustrated in FIG. 6 uses information representing the transmission date and time of the email extracted from the header portion of the email as the transaction ID and the date and time of the selection status information extracted from the email. It was explained as information.
  • the extraction unit 130 displays information indicating a system date and time managed by an OS (Operating System), for example, The date and time information of the transaction ID and selection status information extracted from. That is, the date and time represented by the date and time information may be the date and time when the e-mail is transmitted or the date and time when the e-mail is acquired by the progress status presentation device 100.
  • the warning unit 150 shown in FIG. 6 displays transaction status information that is not included in either the normal pattern shown in FIG. 11A or the normal pattern shown in FIG. 11B. It demonstrated as specifying as transaction status information (henceforth non-match transaction status information) which does not match any of normal patterns.
  • the warning unit 150 includes a plurality of transaction status information “stock confirmation”, “settlement confirmation” included in both the normal pattern shown in FIG. 11A and the normal pattern shown in FIG. And even if it is “shipped”, for example, “transaction confirmation” ⁇ “shipped” ⁇ “inventory confirmation”, the transaction status has changed in a transition order that does not correspond to any of these normal patterns. In this case, all of the transaction status information “stock confirmation”, “settlement confirmation”, and “shipped” is specified as non-match transaction status information.
  • the seller-side terminal device 301 (and the purchaser-side terminal device 302) transmits an e-mail to the progress presentation device 100 designated as the SMTP server.
  • the progress presentation device 100 extracts the transaction ID and the transaction status information from the text of the email received from the seller side terminal device 301 (or the purchaser side terminal device 302).
  • the progress presentation device 100 transfers the electronic mail to the purchaser-side terminal device 302 (or the seller-side terminal device 301) that is the destination.
  • the seller-side terminal device 301 (and the purchaser-side terminal device 302), when transmitting an e-mail, the purchaser-side terminal device 302 (and the sale) designated as the destination.
  • the e-mail is also transmitted to the progress status presentation device 100 designated as Cc (Carbon Copy) or Bcc (Blind Carbon Copy).
  • Cc Carbon Copy
  • Bcc Blind Carbon Copy
  • the progress presentation device 100 acquires an email transmitted from the seller to the purchaser, and identifies transaction identification information (that is, a transaction ID) extracted from the acquired email. ) Or progress information (that is, transaction status information), the transaction status information or transaction ID extracted from the e-mail is presented. For this reason, the progress presentation apparatus 100 can arrange and present the progress for each transaction by presenting the transaction or the transaction progress described in the e-mail for each transaction progress or transaction. Therefore, it becomes easier for the seller and the purchaser to check the progress of the transaction than before.
  • transaction identification information that is, a transaction ID
  • progress information that is, transaction status information
  • the progress presentation device 100 warns the seller when the transaction ID or the transaction status information cannot be extracted from the body of the e-mail. For this reason, the progress presentation device 100 can warn the seller of the occurrence of a transaction or transaction progress that cannot be presented for each transaction within the transaction or transaction progress described in the e-mail. . Therefore, it can prevent that a purchaser becomes difficult to confirm the progress of dealings than before.
  • the progress status presentation device 100 sets the extracted transaction status information in the order of the acquisition date of the e-mail from which the transaction status information is extracted or the e-mail for each extracted transaction ID. Are arranged in the order of transmission date and time. For this reason, the progress presentation apparatus 100 can present the progress of the transaction according to the order of change. Therefore, the seller and the purchaser can more easily confirm whether or not an abnormality has occurred in the transaction based on the change order of the progress of the transaction.
  • the progress status presentation apparatus 100 determines the interval between the acquisition date and / or the transmission date and time of the e-mail from which the arranged transaction status information is extracted based on the information indicating the interval or the transaction status. Presented by reflecting the displayed positional relationship between information. For this reason, the progress presentation apparatus 100 can present the time interval required for the change in the progress of the transaction for each transaction. Therefore, the seller and the purchaser can more easily confirm whether or not an abnormality has occurred in the transaction based on the presented time interval.
  • the progress presentation device 100 emphasizes at least one of the transaction and the progress of the transaction if the change in the progress of the transaction does not match a predetermined progress transition pattern. And present it. Therefore, the seller and the purchaser can more easily confirm whether or not the transition of the progress status of the transaction is different from the predetermined pattern.
  • the progress presentation device 100 presents up to a predetermined number of the latest progress information for each transaction ID even if the number of progress transitions in the transaction increases. Therefore, the seller and the purchaser can confirm the latest progress status by a predetermined number more easily than in the past.
  • the progress presentation apparatus 100 transfers the acquired e-mail to a destination specified in the e-mail, so that any e-mail with a specified destination is used. However, as long as it is transmitted to the progress presentation device 100, it is transmitted to the designated destination.
  • Examples 1 to 9 can be combined with each other.
  • the system according to any one of the first to ninth embodiments can be provided as a progress status presentation apparatus 100 having a configuration for realizing the function according to any one of the first to ninth embodiments. It is also possible to provide a system having a configuration for realizing the system as a whole.
  • the existing progress presentation device 100 can be provided by applying a program as well as being provided as a progress presentation device 100 having a configuration for realizing the function according to any one of the first to ninth embodiments.
  • To 9 can be made to function as the progress status presentation device 100 according to any one of (1) to (9). That is, a computer (such as a CPU) that controls an existing progress presentation device executes a progress presentation program for realizing each functional configuration by the progress presentation device 100 illustrated in any of the first to ninth embodiments.
  • a computer such as a CPU
  • Such a program distribution method is arbitrary.
  • the program can be distributed by being stored in a recording medium such as a memory card, a CD-ROM, or a DVD-ROM, or can be distributed via a communication medium such as the Internet.
  • the progress status presentation method according to the present invention can be implemented using the progress status presentation device 100 according to the present invention.

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PCT/JP2012/058960 2011-05-31 2012-04-02 進捗状況提示装置、進捗状況提示プログラム、進捗状況提示プログラムを記録したコンピュータ読み取り可能な記録媒体、及び進捗状況提示方法 Ceased WO2012165033A1 (ja)

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EP12792997.4A EP2717210A4 (en) 2011-05-31 2012-04-02 DEVICE FOR REPRESENTING PROCESSES, PROGRAM FOR PRESENTING PROCESSES, COMPUTER READABLE RECORDING MEDIUM WITH THE PROGRAM RECORDED THEREFROM, AND METHOD FOR PRESENTING PROCESSES
CN201280025693.9A CN103597507A (zh) 2011-05-31 2012-04-02 进展状况提示装置、进展状况提示程序、记录了进展状况提示程序的计算机可读记录介质、以及进展状况提示方法

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JP2011122918A JP5465695B2 (ja) 2011-05-31 2011-05-31 進捗状況提示装置、進捗状況提示システム、進捗状況提示プログラム、及び進捗状況提示方法
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CN103597507A (zh) 2014-02-19
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EP2717210A1 (en) 2014-04-09
JP5465695B2 (ja) 2014-04-09

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