JP7039377B2 - 情報処理装置、情報処理装置の制御方法、及び、プログラム - Google Patents

情報処理装置、情報処理装置の制御方法、及び、プログラム Download PDF

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Publication number
JP7039377B2
JP7039377B2 JP2018080120A JP2018080120A JP7039377B2 JP 7039377 B2 JP7039377 B2 JP 7039377B2 JP 2018080120 A JP2018080120 A JP 2018080120A JP 2018080120 A JP2018080120 A JP 2018080120A JP 7039377 B2 JP7039377 B2 JP 7039377B2
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error
diagnostic
information
unit
specified
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Japanese (ja)
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JP2019192965A (ja
JP2019192965A5 (enExample
Inventor
紀彦 小林
王徳 笠原
香里 西山
直人 渡辺
啓介 相園
哲志 関
将弘 陸野
琢真 安川
悠紀 末谷
聡行 三宅
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Canon Inc
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Canon Inc
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Priority to JP2018080120A priority Critical patent/JP7039377B2/ja
Priority to US16/374,548 priority patent/US11126491B2/en
Priority to KR1020190041831A priority patent/KR102503460B1/ko
Priority to CN201910302870.7A priority patent/CN110392174B/zh
Publication of JP2019192965A publication Critical patent/JP2019192965A/ja
Publication of JP2019192965A5 publication Critical patent/JP2019192965A5/ja
Priority to JP2022034888A priority patent/JP7346633B2/ja
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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N1/00—Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
    • H04N1/00002—Diagnosis, testing or measuring; Detecting, analysing or monitoring not otherwise provided for
    • H04N1/00026—Methods therefor
    • H04N1/00029—Diagnosis, i.e. identifying a problem by comparison with a normal state
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/079—Root cause analysis, i.e. error or fault diagnosis
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0706—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment
    • G06F11/0733—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment in a data processing system embedded in an image processing device, e.g. printer, facsimile, scanner
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0706—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment
    • G06F11/0736—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment in functional embedded systems, i.e. in a data processing system designed as a combination of hardware and software dedicated to performing a certain function
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0751—Error or fault detection not based on redundancy
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0766—Error or fault reporting or storing
    • G06F11/0769—Readable error formats, e.g. cross-platform generic formats, human understandable formats
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0793—Remedial or corrective actions
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/12—Digital output to print unit, e.g. line printer, chain printer
    • G06F3/1201—Dedicated interfaces to print systems
    • G06F3/1202—Dedicated interfaces to print systems specifically adapted to achieve a particular effect
    • G06F3/121—Facilitating exception or error detection and recovery, e.g. fault, media or consumables depleted
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/12—Digital output to print unit, e.g. line printer, chain printer
    • G06F3/1201—Dedicated interfaces to print systems
    • G06F3/1223—Dedicated interfaces to print systems specifically adapted to use a particular technique
    • G06F3/1229—Printer resources management or printer maintenance, e.g. device status, power levels
    • G06F3/1234—Errors handling and recovery, e.g. reprinting
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/12—Digital output to print unit, e.g. line printer, chain printer
    • G06F3/1201—Dedicated interfaces to print systems
    • G06F3/1278—Dedicated interfaces to print systems specifically adapted to adopt a particular infrastructure
    • G06F3/1285—Remote printer device, e.g. being remote from client or server
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/12—Digital output to print unit, e.g. line printer, chain printer
    • G06F3/1293—Printer information exchange with computer
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N1/00—Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
    • H04N1/00002—Diagnosis, testing or measuring; Detecting, analysing or monitoring not otherwise provided for
    • H04N1/00007—Diagnosis, testing or measuring; Detecting, analysing or monitoring not otherwise provided for relating to particular apparatus or devices
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N1/00—Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
    • H04N1/00002—Diagnosis, testing or measuring; Detecting, analysing or monitoring not otherwise provided for
    • H04N1/00071—Diagnosis, testing or measuring; Detecting, analysing or monitoring not otherwise provided for characterised by the action taken
    • H04N1/00074—Indicating or reporting
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N2201/00—Indexing scheme relating to scanning, transmission or reproduction of documents or the like, and to details thereof
    • H04N2201/0077—Types of the still picture apparatus
    • H04N2201/0094—Multifunctional device, i.e. a device capable of all of reading, reproducing, copying, facsimile transception, file transception

Landscapes

  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • Physics & Mathematics (AREA)
  • General Engineering & Computer Science (AREA)
  • Biomedical Technology (AREA)
  • Health & Medical Sciences (AREA)
  • Quality & Reliability (AREA)
  • General Health & Medical Sciences (AREA)
  • Multimedia (AREA)
  • Signal Processing (AREA)
  • Human Computer Interaction (AREA)
  • Computer Vision & Pattern Recognition (AREA)
  • Facsimiles In General (AREA)
  • Control Or Security For Electrophotography (AREA)
  • Accessory Devices And Overall Control Thereof (AREA)
JP2018080120A 2018-04-18 2018-04-18 情報処理装置、情報処理装置の制御方法、及び、プログラム Active JP7039377B2 (ja)

Priority Applications (5)

Application Number Priority Date Filing Date Title
JP2018080120A JP7039377B2 (ja) 2018-04-18 2018-04-18 情報処理装置、情報処理装置の制御方法、及び、プログラム
US16/374,548 US11126491B2 (en) 2018-04-18 2019-04-03 Information processing apparatus and control method including a mechanism for identifying a cause of an error in the information processing apparatus
KR1020190041831A KR102503460B1 (ko) 2018-04-18 2019-04-10 정보 처리 장치 및 제어 방법
CN201910302870.7A CN110392174B (zh) 2018-04-18 2019-04-16 信息处理装置和控制方法
JP2022034888A JP7346633B2 (ja) 2018-04-18 2022-03-08 情報処理装置、情報処理装置の制御方法、及び、プログラム

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
JP2018080120A JP7039377B2 (ja) 2018-04-18 2018-04-18 情報処理装置、情報処理装置の制御方法、及び、プログラム

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JP2019192965A JP2019192965A (ja) 2019-10-31
JP2019192965A5 JP2019192965A5 (enExample) 2021-04-30
JP7039377B2 true JP7039377B2 (ja) 2022-03-22

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JP2022034888A Active JP7346633B2 (ja) 2018-04-18 2022-03-08 情報処理装置、情報処理装置の制御方法、及び、プログラム

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US (1) US11126491B2 (enExample)
JP (2) JP7039377B2 (enExample)
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CN (1) CN110392174B (enExample)

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JP7039377B2 (ja) * 2018-04-18 2022-03-22 キヤノン株式会社 情報処理装置、情報処理装置の制御方法、及び、プログラム
JP7172342B2 (ja) * 2018-09-19 2022-11-16 富士フイルムビジネスイノベーション株式会社 情報処理装置および画像処理装置
JP7200621B2 (ja) * 2018-11-22 2023-01-10 セイコーエプソン株式会社 電子機器
JP7433852B2 (ja) * 2019-11-19 2024-02-20 キヤノン株式会社 画像形成装置およびその制御方法
JP7434563B2 (ja) * 2020-07-16 2024-02-20 富士フイルム株式会社 超音波システムおよび超音波システムの制御方法
KR20220037616A (ko) * 2020-09-18 2022-03-25 휴렛-팩커드 디벨롭먼트 컴퍼니, 엘.피. 발생된 에러에 대한 솔루션 제공
US11966288B2 (en) * 2021-02-10 2024-04-23 Samsung Electronics Co., Ltd. Electronic apparatus performing self-test using self-test application and control method thereof
JP2023062325A (ja) * 2021-10-21 2023-05-08 株式会社Ｓｃｒｅｅｎホールディングス 印刷装置および管理方法
CN114091949A (zh) * 2021-11-29 2022-02-25 中国电信股份有限公司 业务处理方法、装置、存储介质及电子设备
JP2024106415A (ja) * 2023-01-27 2024-08-08 キヤノン株式会社 システムおよび方法

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JP2011253186A (ja) 2010-06-02 2011-12-15 Toshiba Corp 画像形成装置及び画像形成方法
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JP2018019289A (ja) 2016-07-28 2018-02-01 京セラドキュメントソリューションズ株式会社 画像形成装置

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JP2010107571A (ja) 2008-10-28 2010-05-13 Sharp Corp 画像形成装置
JP2010182083A (ja) 2009-02-05 2010-08-19 Seiko Epson Corp 修理作業支援端末、修理作業の支援方法、および修理作業の支援プログラム
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JP2011253186A (ja) 2010-06-02 2011-12-15 Toshiba Corp 画像形成装置及び画像形成方法
JP2017170885A (ja) 2016-03-22 2017-09-28 キヤノン株式会社 情報処理装置、システム、制御方法、及びプログラム
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Also Published As

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KR102503460B1 (ko) 2023-02-24
KR20190121694A (ko) 2019-10-28
CN110392174A (zh) 2019-10-29
CN110392174B (zh) 2022-10-28
JP2022084713A (ja) 2022-06-07
JP7346633B2 (ja) 2023-09-19
US11126491B2 (en) 2021-09-21
JP2019192965A (ja) 2019-10-31
US20190324833A1 (en) 2019-10-24

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