CN110392174B - 信息处理装置和控制方法 - Google Patents

信息处理装置和控制方法 Download PDF

Info

Publication number
CN110392174B
CN110392174B CN201910302870.7A CN201910302870A CN110392174B CN 110392174 B CN110392174 B CN 110392174B CN 201910302870 A CN201910302870 A CN 201910302870A CN 110392174 B CN110392174 B CN 110392174B
Authority
CN
China
Prior art keywords
error
diagnostic
unit
information
type
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Active
Application number
CN201910302870.7A
Other languages
English (en)
Chinese (zh)
Other versions
CN110392174A (zh
Inventor
小林纪彦
笠原王徳
西山香里
渡边直人
相园启介
关哲志
陆野将弘
安川琢真
末谷悠纪
三宅聪行
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Canon Inc
Original Assignee
Canon Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Canon Inc filed Critical Canon Inc
Publication of CN110392174A publication Critical patent/CN110392174A/zh
Application granted granted Critical
Publication of CN110392174B publication Critical patent/CN110392174B/zh
Active legal-status Critical Current
Anticipated expiration legal-status Critical

Links

Images

Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/079—Root cause analysis, i.e. error or fault diagnosis
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N1/00—Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
    • H04N1/00002—Diagnosis, testing or measuring; Detecting, analysing or monitoring not otherwise provided for
    • H04N1/00026—Methods therefor
    • H04N1/00029—Diagnosis, i.e. identifying a problem by comparison with a normal state
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0706—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment
    • G06F11/0733—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment in a data processing system embedded in an image processing device, e.g. printer, facsimile, scanner
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0706—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment
    • G06F11/0736—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment in functional embedded systems, i.e. in a data processing system designed as a combination of hardware and software dedicated to performing a certain function
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0751—Error or fault detection not based on redundancy
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0766—Error or fault reporting or storing
    • G06F11/0769—Readable error formats, e.g. cross-platform generic formats, human understandable formats
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0793—Remedial or corrective actions
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/12—Digital output to print unit, e.g. line printer, chain printer
    • G06F3/1201—Dedicated interfaces to print systems
    • G06F3/1202—Dedicated interfaces to print systems specifically adapted to achieve a particular effect
    • G06F3/121—Facilitating exception or error detection and recovery, e.g. fault, media or consumables depleted
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/12—Digital output to print unit, e.g. line printer, chain printer
    • G06F3/1201—Dedicated interfaces to print systems
    • G06F3/1223—Dedicated interfaces to print systems specifically adapted to use a particular technique
    • G06F3/1229—Printer resources management or printer maintenance, e.g. device status, power levels
    • G06F3/1234—Errors handling and recovery, e.g. reprinting
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/12—Digital output to print unit, e.g. line printer, chain printer
    • G06F3/1201—Dedicated interfaces to print systems
    • G06F3/1278—Dedicated interfaces to print systems specifically adapted to adopt a particular infrastructure
    • G06F3/1285—Remote printer device, e.g. being remote from client or server
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/12—Digital output to print unit, e.g. line printer, chain printer
    • G06F3/1293—Printer information exchange with computer
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N1/00—Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
    • H04N1/00002—Diagnosis, testing or measuring; Detecting, analysing or monitoring not otherwise provided for
    • H04N1/00007—Diagnosis, testing or measuring; Detecting, analysing or monitoring not otherwise provided for relating to particular apparatus or devices
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N1/00—Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
    • H04N1/00002—Diagnosis, testing or measuring; Detecting, analysing or monitoring not otherwise provided for
    • H04N1/00071—Diagnosis, testing or measuring; Detecting, analysing or monitoring not otherwise provided for characterised by the action taken
    • H04N1/00074—Indicating or reporting
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N2201/00—Indexing scheme relating to scanning, transmission or reproduction of documents or the like, and to details thereof
    • H04N2201/0077—Types of the still picture apparatus
    • H04N2201/0094—Multifunctional device, i.e. a device capable of all of reading, reproducing, copying, facsimile transception, file transception

Landscapes

  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • General Engineering & Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • Health & Medical Sciences (AREA)
  • Biomedical Technology (AREA)
  • Quality & Reliability (AREA)
  • General Health & Medical Sciences (AREA)
  • Multimedia (AREA)
  • Signal Processing (AREA)
  • Human Computer Interaction (AREA)
  • Computer Vision & Pattern Recognition (AREA)
  • Facsimiles In General (AREA)
  • Control Or Security For Electrophotography (AREA)
  • Accessory Devices And Overall Control Thereof (AREA)
CN201910302870.7A 2018-04-18 2019-04-16 信息处理装置和控制方法 Active CN110392174B (zh)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
JP2018-080120 2018-04-18
JP2018080120A JP7039377B2 (ja) 2018-04-18 2018-04-18 情報処理装置、情報処理装置の制御方法、及び、プログラム

Publications (2)

Publication Number Publication Date
CN110392174A CN110392174A (zh) 2019-10-29
CN110392174B true CN110392174B (zh) 2022-10-28

Family

ID=68235965

Family Applications (1)

Application Number Title Priority Date Filing Date
CN201910302870.7A Active CN110392174B (zh) 2018-04-18 2019-04-16 信息处理装置和控制方法

Country Status (4)

Country Link
US (1) US11126491B2 (enExample)
JP (2) JP7039377B2 (enExample)
KR (1) KR102503460B1 (enExample)
CN (1) CN110392174B (enExample)

Families Citing this family (10)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP7039377B2 (ja) * 2018-04-18 2022-03-22 キヤノン株式会社 情報処理装置、情報処理装置の制御方法、及び、プログラム
JP7172342B2 (ja) * 2018-09-19 2022-11-16 富士フイルムビジネスイノベーション株式会社 情報処理装置および画像処理装置
JP7200621B2 (ja) * 2018-11-22 2023-01-10 セイコーエプソン株式会社 電子機器
JP7433852B2 (ja) * 2019-11-19 2024-02-20 キヤノン株式会社 画像形成装置およびその制御方法
EP4183348B1 (en) * 2020-07-16 2025-01-01 FUJIFILM Corporation Ultrasonic system and method for controlling ultrasonic system
KR20220037616A (ko) * 2020-09-18 2022-03-25 휴렛-팩커드 디벨롭먼트 컴퍼니, 엘.피. 발생된 에러에 대한 솔루션 제공
US11966288B2 (en) * 2021-02-10 2024-04-23 Samsung Electronics Co., Ltd. Electronic apparatus performing self-test using self-test application and control method thereof
JP2023062325A (ja) * 2021-10-21 2023-05-08 株式会社Ｓｃｒｅｅｎホールディングス 印刷装置および管理方法
CN114091949A (zh) * 2021-11-29 2022-02-25 中国电信股份有限公司 业务处理方法、装置、存储介质及电子设备
JP2024106415A (ja) * 2023-01-27 2024-08-08 キヤノン株式会社 システムおよび方法

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN104276086A (zh) * 2014-10-31 2015-01-14 成都众易通科技有限公司 一种车辆故障救援系统
CN105842554A (zh) * 2016-01-29 2016-08-10 维沃移动通信有限公司 智能终端的硬件故障检测方法、检测系统及智能终端
CN106802835A (zh) * 2016-11-29 2017-06-06 北海高创电子信息孵化器有限公司 一种计算机硬件故障排查分析系统
CN106951465A (zh) * 2017-02-28 2017-07-14 深圳市华傲数据技术有限公司 系统故障定位用数据分析方法及装置
CN107924355A (zh) * 2015-11-05 2018-04-17 日立汽车系统株式会社 电子控制装置及电子控制方法

Family Cites Families (28)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH04129376A (ja) * 1990-09-20 1992-04-30 Canon Inc フアクシミリ装置
JP2952124B2 (ja) 1992-11-25 1999-09-20 富士写真フイルム株式会社 写真処理機の故障診断システム
JP2002286781A (ja) * 2001-03-23 2002-10-03 Konica Corp 装置の配線異常検出方法及び装置の配線異常検出装置
JP4333331B2 (ja) * 2002-12-20 2009-09-16 セイコーエプソン株式会社 故障予測システム及び故障予測プログラム並びに故障予測方法
JP4710720B2 (ja) * 2006-06-02 2011-06-29 富士ゼロックス株式会社 故障予防診断支援システム及び故障予防診断支援方法
JP4582062B2 (ja) * 2006-07-07 2010-11-17 富士ゼロックス株式会社 画像形成装置、故障診断システム、故障診断方法、及び故障診断プログラム
US8607102B2 (en) * 2006-09-15 2013-12-10 Palo Alto Research Center Incorporated Fault management for a printing system
US8693021B2 (en) * 2007-01-23 2014-04-08 Xerox Corporation Preemptive redirection in printing systems
JP2008238563A (ja) * 2007-03-27 2008-10-09 Oki Data Corp 印刷装置
US7890318B2 (en) * 2007-05-23 2011-02-15 Xerox Corporation Informing troubleshooting sessions with device data
JP2010107571A (ja) * 2008-10-28 2010-05-13 Sharp Corp 画像形成装置
JP2010182083A (ja) * 2009-02-05 2010-08-19 Seiko Epson Corp 修理作業支援端末、修理作業の支援方法、および修理作業の支援プログラム
JP2010280097A (ja) * 2009-06-03 2010-12-16 Kyocera Mita Corp 画像形成装置
JP2011011427A (ja) * 2009-07-01 2011-01-20 Oki Data Corp 電子装置及び電子システム
JP2011253186A (ja) * 2010-06-02 2011-12-15 Toshiba Corp 画像形成装置及び画像形成方法
US20110299109A1 (en) * 2010-06-02 2011-12-08 Toshiba Tec Kabushiki Kaisha Image processing apparatus and management apparatus
JP6163707B2 (ja) * 2011-07-15 2017-07-19 株式会社リコー 組み込み機器、プログラム作成装置、プログラム
JP2013069077A (ja) * 2011-09-21 2013-04-18 Canon Inc システム、情報処理装置およびその制御方法、画像形成装置およびその制御方法、並びにプログラム
JP6234185B2 (ja) * 2013-11-22 2017-11-22 キヤノン株式会社 装置、装置を制御する方法ならびにプログラム
JP2015216607A (ja) * 2014-05-13 2015-12-03 キヤノン株式会社 画像形成装置、保守システム、情報処理方法及びプログラム
JP6468099B2 (ja) 2015-07-03 2019-02-13 株式会社リコー 情報処理システム、故障原因診断方法及びプログラム
JP2017111696A (ja) * 2015-12-18 2017-06-22 キヤノンマーケティングジャパン株式会社 情報処理装置、印刷システム、制御方法、及びプログラム
US10466668B2 (en) * 2016-03-22 2019-11-05 Canon Kabushiki Kaisha Information processing apparatus, system, control method, and storage medium
JP6906975B2 (ja) * 2016-03-22 2021-07-21 キヤノン株式会社 情報処理装置、システム、制御方法、及びプログラム
JP2017201736A (ja) * 2016-05-02 2017-11-09 キヤノン株式会社 画像処理装置、画像処理装置の制御方法、及びプログラム
JP6458783B2 (ja) * 2016-07-28 2019-01-30 京セラドキュメントソリューションズ株式会社 画像形成装置
JP7039377B2 (ja) * 2018-04-18 2022-03-22 キヤノン株式会社 情報処理装置、情報処理装置の制御方法、及び、プログラム
JP7368954B2 (ja) * 2018-05-30 2023-10-25 キヤノン株式会社 情報処理システム、サーバ装置、情報処理装置、それらの制御方法、及びプログラム

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN104276086A (zh) * 2014-10-31 2015-01-14 成都众易通科技有限公司 一种车辆故障救援系统
CN107924355A (zh) * 2015-11-05 2018-04-17 日立汽车系统株式会社 电子控制装置及电子控制方法
CN105842554A (zh) * 2016-01-29 2016-08-10 维沃移动通信有限公司 智能终端的硬件故障检测方法、检测系统及智能终端
CN106802835A (zh) * 2016-11-29 2017-06-06 北海高创电子信息孵化器有限公司 一种计算机硬件故障排查分析系统
CN106951465A (zh) * 2017-02-28 2017-07-14 深圳市华傲数据技术有限公司 系统故障定位用数据分析方法及装置

Also Published As

Publication number Publication date
KR20190121694A (ko) 2019-10-28
JP7346633B2 (ja) 2023-09-19
KR102503460B1 (ko) 2023-02-24
JP2022084713A (ja) 2022-06-07
JP7039377B2 (ja) 2022-03-22
JP2019192965A (ja) 2019-10-31
US11126491B2 (en) 2021-09-21
US20190324833A1 (en) 2019-10-24
CN110392174A (zh) 2019-10-29

Similar Documents

Publication Publication Date Title
CN110392174B (zh) 信息处理装置和控制方法
JP5192887B2 (ja) ネットワークプリンタの軽故障を検出する方法およびシステム
US11194528B2 (en) Image forming apparatus, control method of image forming apparatus, and program
CN102638632A (zh) 图像形成装置
US20100322640A1 (en) Image forming device, a failure prediction method executed by an image forming device, and a computer readable storage medium storing a program for controlling an image forming device
US11481266B2 (en) Diagnosing an information processing system malfunction via diagnostic modeling
US11061631B2 (en) Image forming apparatus, method of controlling image forming apparatus, and storage medium for detecting a state of a consumable and a state of a service to order the consumable
US20200045204A1 (en) Electronic device, control method of electronic device, information processing system, and storage medium
JP3822800B2 (ja) 画像出力装置
US20200314251A1 (en) Image forming apparatus and method
US20250023997A1 (en) Image forming apparatus and control method
US11733948B2 (en) Information processing apparatus and control method for storing an operation log
JP2017201736A (ja) 画像処理装置、画像処理装置の制御方法、及びプログラム
WO2023063988A1 (en) Remote image diagnosis using inline scan module
US10791243B2 (en) Image forming apparatus, control method, and storage medium
KR101154889B1 (ko) 진단장치에 프린팅데이터를 제공하는 화상형성시스템 및 그진단데이터전송방법
US20240248653A1 (en) System and method
JP2006040297A (ja) 画像出力装置
US20250267220A1 (en) Image forming apparatus and method for image forming apparatus
JP2020077921A (ja) 診断システム及び診断方法
JP7259426B2 (ja) 情報処理装置、及びプログラム
JP2024142592A (ja) 情報表示装置、情報を表示するための方法、および、当該方法をコンピューターに実行させるためのプログラム
JP2017027094A (ja) 画像形成装置及びプログラム
JP2007325194A (ja) 故障診断システム
JP2024100648A (ja) 管理システムおよび方法

Legal Events

Date Code Title Description
PB01 Publication
PB01 Publication
SE01 Entry into force of request for substantive examination
SE01 Entry into force of request for substantive examination
GR01 Patent grant
GR01 Patent grant