EP2538147A2 - Klimaanlage und Unterstützungssystem dafür - Google Patents

Klimaanlage und Unterstützungssystem dafür Download PDF

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Publication number
EP2538147A2
EP2538147A2 EP12172327A EP12172327A EP2538147A2 EP 2538147 A2 EP2538147 A2 EP 2538147A2 EP 12172327 A EP12172327 A EP 12172327A EP 12172327 A EP12172327 A EP 12172327A EP 2538147 A2 EP2538147 A2 EP 2538147A2
Authority
EP
European Patent Office
Prior art keywords
air
conditioning apparatus
displayed
display unit
content
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
EP12172327A
Other languages
English (en)
French (fr)
Other versions
EP2538147B1 (de
EP2538147A3 (de
Inventor
Takashi Matsumoto
Toshiaki Yoshikawa
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Mitsubishi Electric Corp
Original Assignee
Mitsubishi Electric Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Mitsubishi Electric Corp filed Critical Mitsubishi Electric Corp
Publication of EP2538147A2 publication Critical patent/EP2538147A2/de
Publication of EP2538147A3 publication Critical patent/EP2538147A3/de
Application granted granted Critical
Publication of EP2538147B1 publication Critical patent/EP2538147B1/de
Active legal-status Critical Current
Anticipated expiration legal-status Critical

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Classifications

    • F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
    • F24—HEATING; RANGES; VENTILATING
    • F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
    • F24F11/00—Control or safety arrangements
    • F24F11/30—Control or safety arrangements for purposes related to the operation of the system, e.g. for safety or monitoring
    • F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
    • F24—HEATING; RANGES; VENTILATING
    • F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
    • F24F1/00—Room units for air-conditioning, e.g. separate or self-contained units or units receiving primary air from a central station
    • F24F1/0007—Indoor units, e.g. fan coil units
    • F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
    • F24—HEATING; RANGES; VENTILATING
    • F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
    • F24F1/00—Room units for air-conditioning, e.g. separate or self-contained units or units receiving primary air from a central station
    • F24F1/0007—Indoor units, e.g. fan coil units
    • F24F1/0059—Indoor units, e.g. fan coil units characterised by heat exchangers
    • F24F1/0063—Indoor units, e.g. fan coil units characterised by heat exchangers by the mounting or arrangement of the heat exchangers
    • F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
    • F24—HEATING; RANGES; VENTILATING
    • F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
    • F24F11/00—Control or safety arrangements
    • F24F11/30—Control or safety arrangements for purposes related to the operation of the system, e.g. for safety or monitoring
    • F24F11/32—Responding to malfunctions or emergencies
    • F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
    • F24—HEATING; RANGES; VENTILATING
    • F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
    • F24F11/00—Control or safety arrangements
    • F24F11/50—Control or safety arrangements characterised by user interfaces or communication
    • F24F11/52—Indication arrangements, e.g. displays
    • F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
    • F24—HEATING; RANGES; VENTILATING
    • F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
    • F24F11/00—Control or safety arrangements
    • F24F11/50—Control or safety arrangements characterised by user interfaces or communication
    • F24F11/56—Remote control
    • F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
    • F24—HEATING; RANGES; VENTILATING
    • F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
    • F24F11/00—Control or safety arrangements
    • F24F11/62—Control or safety arrangements characterised by the type of control or by internal processing, e.g. using fuzzy logic, adaptive control or estimation of values
    • F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
    • F24—HEATING; RANGES; VENTILATING
    • F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
    • F24F11/00—Control or safety arrangements
    • F24F11/50—Control or safety arrangements characterised by user interfaces or communication
    • F24F11/56—Remote control
    • F24F11/58—Remote control using Internet communication
    • F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
    • F24—HEATING; RANGES; VENTILATING
    • F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
    • F24F11/00—Control or safety arrangements
    • F24F11/62—Control or safety arrangements characterised by the type of control or by internal processing, e.g. using fuzzy logic, adaptive control or estimation of values
    • F24F11/63—Electronic processing

Definitions

  • the present invention relates to an air-conditioning apparatus and a support system of the same. More particularly, the invention relates to an indoor unit of an air-conditioning apparatus including a remote control (in the invention, referred to as a "remote control unit") provided with an interface display and a support system of the air-conditioning apparatus including a highly functional mobile phone (smartphone).
  • a remote control in the invention, referred to as a "remote control unit”
  • a support system of the air-conditioning apparatus including a highly functional mobile phone (smartphone).
  • a voice notification device of an air-conditioning apparatus that is capable of notifying information on the state of the air-conditioning apparatus (hereinafter, referred to as "state information") including the abnormal state, a self-diagnosis result, and the operation state of the air-conditioning apparatus by means of voice.
  • Patent Literature 1 Japanese Unexamined Patent Application Publication No. 2000-81242 (pages 9 to 12, Fig. 3 )
  • the invention has been made to overcome the above disadvantages and provides an air-conditioning apparatus that is capable of notifying the user of the state information of the air-conditioning apparatus in a simple and prompt manner.
  • An air-conditioning apparatus of the invention includes components performing a refrigeration cycle; a body control unit controlling the components; and a remote control unit being capable of two-way communication with the body control unit, in which the remote control unit includes a display unit that displays a predetermined projected image and a selection means to select the projected image displayed on the display unit, the projected image is provided with an inquiry menu to inquire about a state that occurs in low frequency during steady operation, and when the inquiry menu is selected by manipulation of the selection means, a projected image explaining a content of the state is displayed subsequent to the inquiry menu on the display unit by communication between the remote control unit and the body control unit.
  • the air-conditioning apparatus is provided with the inquiry menu to inquire about the state that has low frequency of occurrence during steady operation, and when the inquiry menu is selected, the projected image explaining the content of the situation is displayed by communication between the remote control unit and the body control unit; hence a user can be informed on the state of the air-conditioning apparatus surely and conveniently, in particular, the user can be promptly informed that it is not a malfunction. Accordingly, the air-conditioning apparatus is capable of promptly relieving the doubts and worries without having the user read the instruction manual or access the website, and enables comfortable use of the air-conditioning apparatus to continue.
  • Figs. 1 to 7 describe an indoor unit of an air-conditioning apparatus according to Embodiment 1 of the invention.
  • Fig. 1 is a cross-sectional view of the whole indoor unit of the air-conditioning apparatus viewed from the side
  • Figs. 2 and 3 are perspective views each illustrating a pulled out potion (a filter and a filter cleaning device)
  • Figs. 4 and 5 are perspective views each illustrating a pulled out potion (a filter guide device and the filter cleaning device)
  • Fig. 6 is a perspective view illustrating a pulled out potion (the filter guide device)
  • Fig. 7 is a front view illustrating a portion (a remote control) of the indoor unit. Note that each of the drawings is schematically illustrated and the invention is not limited to the illustrated form of each drawing.
  • an indoor unit 100 of an air-conditioning apparatus 1000 (hereinafter, also simply referred to as "indoor unit”) includes an indoor unit body 10 constituted by a housing, a blower fan 20 that is disposed in the indoor unit body 10 and that sucks in air and blows out the suction air (to be exact, conditioned air), a heat exchanger 30 that is disposed in the air passage formed by the blower fan 20 and that conditions the suction air, and an air filter (hereinafter, referred to as "filter”) 40 that catches dust in the suction air, a filter advancing and retracting device 50 that advances and retracts (moves) the filter 40, a filter guide device 60 that turns over the upper and lower side of the filter 40, and a filter cleaning device 70 that removes dust attached to the filter 40.
  • an indoor unit body 10 constituted by a housing
  • a blower fan 20 that is disposed in the indoor unit body 10 and that sucks in air and blows out the suction air (to be exact, conditioned air)
  • the air-conditioning apparatus 1000 includes an outdoor unit 110, as shown in Fig. 19 . Further, a refrigeration cycle is performed by a refrigerant compressor, an outdoor heat exchanger, and a refrigerant expansion means mounted in the outdoor unit 110; a heat exchanger 30 mounted in the indoor unit 100; and a refrigerant circuit 130 that sequentially connects these components.
  • an outdoor blower fan is mounted in the outdoor unit 110.
  • “component performing a refrigeration cycle " in the invention is a general term referring to at least the refrigerant compressor, the outdoor heat exchanger, the refrigerant expansion means, the heat exchanger 30, the refrigerant circuit, the outdoor blower fan, and the blower fan 20 collectively or individually.
  • the air-conditioning apparatus 1000 further includes a body control unit 120 (shown in Fig. 19 ) that controls the devices such as the blower fan 20 and the heat exchanger 30 and a remote control unit (hereinafter, referred to as a "remote control") 80 that is capable of two-way communication with the body control unit (to be exact, a transmitter-receiver (not shown) connected to the body control unit).
  • the body control unit 120 may be mounted in the indoor unit 110.
  • the filter 40 refers to a left side filter 40L and a right side filter 40R that are disposed on the left and right, respectively.
  • a common filter advance/retraction driving motor box 51 is disposed between the two that advances and retracts the two. Note that the invention is not limited to the above form, and an independent (separate) filter advance/retraction driving motor box 51 may be disposed to each filter 40 to advance and retract the filters. Furthermore, the filter 40 is not limited to the left and right paired filters.
  • the indoor unit body is a housing with both sides (not shown) covered, is opened on the top side (upper side in Fig. 1 , equivalent to the upper area of the indoor unit body) in which an opening is formed as an inlet port 11 that sucks in air, is partially opened on the bottom side (lower side in Fig. 1 ) and is opened on the front side (area on the left side close to the bottom side in Fig. 1 , equivalent to the lower area of the indoor unit body) in which an opening is formed as an outlet port 12 that discharges the air that has been sucked in from the inlet port 11. Additionally, the front side (the left side in Fig. 1 ) is opened in which a design panel 13 that open/close the opening is disposed. Note that the rear side (the right side in Fig. 1 ) is covered.
  • the blower fan 20 is disposed between the inlet port 11 and the outlet port 12 of the indoor unit body 10 when viewed from the side and generates an air flow from the inlet port 11 to the outlet port 12.
  • a discharge side air passage 19 between the blower fan 20 and the outlet port 12 is a space that is located substantially between an air passage front plate 14 and an air passage rear plate 15.
  • the discharge side air passage 19 is disposed with vertical louvers (not shown) that control the orientation of the discharged conditioned air in the horizontal direction.
  • the outlet port 12 is disposed with horizontal flaps 16 and 17 that control the orientation of the discharged conditioned air in the vertical direction.
  • the horizontal flaps 16 and 17 are detachable, and when not installed in their regular positions, a sensor (not shown) detects this and transmits the detection signal to the body control unit, which then issues a command forbidding the startup of the air-conditioning apparatus 1000.
  • the heat exchanger 30 conditions (cool, heat, dry, etc.) suction air and is constituted by a first heat exchanger 31 that is disposed on the lower portion of the front side, a second heat exchanger 32 that is disposed from the upper portion of the front side to the top side, and a third heat exchanger 33 that is disposed from the top side to the upper portion of the rear side.
  • These heat exchangers are disposed between the inlet port 11 and the blower fan 20 (equivalent to the upstream side of the blower fan 20) so as to be disposed around the blower fan 20 in a substantially lambda ( ⁇ ) shape or a substantially inverted U-shape when viewed from the side.
  • a drain pan 34 and a drain pan 35 that captures the dripping drain from the first heat exchanger 31 and the third heat exchanger 33, respectively, are provided below each of the respective heat exchangers.
  • air that has been conditioned is referred to as "conditioned air" in the invention.
  • the form of configuration and arrangement of the heat exchanger 30 is not limited to the form illustrated in the diagram.
  • the air filter (hereinafter, referred to as a "filter”) 40 is advanced (pulled out) so as to cover the entire inlet port 11 during normal condition, is positioned between the inlet port 11 of the indoor unit body 10 and the heat exchanger 30, that is, on the upstream side of the heat exchanger 30 and is moved (winded, for example) so as to retract from the inlet port 11 with the filter advancing and retracting device 50 during filter cleaning, and in Fig. 1 , either one or both of the left side filter 40L on the left side when viewed from the front side and the right side filter 40R on the right side when viewed from the front side is illustrated.
  • left side filter 40L and the right side filter 40R are same in form, when describing contents that are common to the two in the following description, the "left side, right side” in their names and the suffix "L, R” in their reference signs are omitted. Furthermore, as regards other components that are disposed to the left and right when viewed from the front, the "left side, right side” in their names and the suffix "L, R” in their reference signs are also omitted.
  • the filter 40 is provided with a pair of filters that are disposed to the left and right of the indoor unit body 10 (having therebetween the filter advance/retraction driving motor box 51 of the filter advancing and retracting device 50). Further, the filter 40 has a substantially rectangular shape in which the length in the front-back direction (the depth) is longer than that in the left-right direction and is constituted by a vent filter (mesh filter) 41 and a substantially square-blocked filter frame 42 to which the vent filter 41 is provided.
  • a filter driven tooth 43 which have a concave-convex pattern at even intervals, are formed on one side of the filter frame 42 in parallel portions in the front-back direction.
  • the filter frame 42 is formed of a flexible material and is tabular when formed; however, since it is flexible, when it is mounted in the indoor unit 100 of the air-conditioning apparatus, it can be shaped into a substantially J-shaped curve or a rollable substantially spiral-shape, when viewed from the side.
  • the filter advancing and retracting device 50 is disposed on the upper front side (a position substantially in the middle in the top-bottom direction or in the upper portion close to the top side) of the indoor unit body 10 and includes a filter driving gear 53 that meshes with the filter driven tooth 43 of the filter 40, a filter drive shaft 52 to which the filter driving gear 53 is fixed, and the filter advance/retraction driving motor box 51 that houses the drive motor (not shown) that rotatably drives the filter drive shaft 52. Further, the filter advance/retraction driving motor box 51 is disposed close to the front side of the indoor unit body 10 substantially in the middle in the left-right direction.
  • one end of the filter drive shaft 52 is rotatably supported by a bearing (not shown) that is provided in the filter advance/retraction driving motor box 51 and the other end of the filter drive shaft 52 is rotatably supported by a bearing (not shown) that is provided in the indoor unit body 10.
  • the filter guide device 60 guides the filter 40 such that the side of the filter that is on the upstream side of the air passage when the filter 40 is advanced into the air passage becomes the downstream side when the filter 40 is retracted (guides the filter 40 such that the bottom side when advanced becomes the upper side when retracted).
  • the filter guide device 60 is a housing with its bottom side opened and is formed by, when viewed from the side, a substantially J-shaped guide top plate 61 that includes a substantially liner area 61a and a substantially arcuate area 61b; a guide front side plate 62 extending downwards from the front edge of the substantially arcuate area 61b of the guide top plate 61; a guide rear side plate 63 extending downwards from the rear edge of the substantially arcuate area 61b; and a pair of guide end plates 64 that covers the end portions of the substantially arcuate area 61b and that are disposed in the substantially arcuate area 61b, the guide front side plate 62, and the guide rear side plate 63.
  • a surface cleaning brush bearing 65 that slidably supports (repeats a normal rotation and a reverse rotation within a predetermined rotation angle) the corresponding one of the two ends of a surface cleaning brush rocker shaft 73 and a mounting hole 68 in which a mounting protrusion 75 of a dust box (equivalent to a dust chamber) 74, which forms the filter cleaning device 70, are provided.
  • scraping protrusion 67 having a substantially wavy shape protruding downwards are provided on the bottom side of the guide tip plate 61 along the side edges of the dust through holes 66 in the longitudinal direction (equivalent to the left-right direction of the indoor unit body 10) or in parallel to the side edges (with a predetermined distance from the side edges).
  • the filter advancing and retracting device 60 when the filter advancing and retracting device 60 is disposed in the indoor unit body 10, the upper side of the guide top plate 61 faces the filter driving gear 53 of filter advancing and retracting device 50 while forming a predetermined gap therebetween. That is, one side of the filter 40 abuts on the guide top plate 61 while the filter driven tooth 43 formed on the other side are meshed with the filter driving gear 53.
  • the filter 40 is detachable, and when not installed in the regular position with respect to the filter guide device 60, a sensor (not shown) detects this and transmits the detection signal to the body control unit, which then issues a command forbidding the startup of the air-conditioning apparatus 1000.
  • the filter cleaning device 70 includes a surface cleaning brush 72 that is abuttable to the surface of the filter 40 on the lower side that has been guided by the filter guide device 60, a back surface cleaning brush 71 that is abuttable to the surface of the filter 40 on the upper side, and the dust box 74 that stores dust that has been remove from the filter 40 therein.
  • the back surface cleaning brush 71 may be omitted.
  • the dust box 74 is a housing with a released upper side and is disposed under the surface cleaning brush 72 (equivalent to under the guide top plate 61 of the filter guide device 60).
  • the upper end portion of the dust box is arranged in close contact with the guide front side plate 62, the guide rear side plate 63, and the pair of guide end plates 64 of the filter guide device 60.
  • the dust box 74 does not fall off form the filter guide device 60.
  • the dust box 74 is in a state with a lid thereon with the substantially arcuate area 61b of the guide top plate 61 of the filter guide device 60 and through the guide front side plate 62, the guide rear side plate 63, and the pair of guide end plates 64, dust that has dropped into the dust box 74 does not scatter to the surroundings.
  • the surface cleaning brush 72 is disposed (embedded) in the surface cleaning brush rocker shaft 73, and the surface cleaning brush rocker shaft 73 is rotatably supported by the surface cleaning brush bearings 65 that are disposed under the guide top plate 61 (to be exact, the substantially arcuate area 61b) of the filter guide device 60.
  • the surface cleaning brush 72 is embedded in the surface cleaning brush rocker shaft 73 in the range of substantially 15 degrees in the circumferential direction; however, the invention is not limited to the above range and may be, preferably, in the range approximately under 90 degrees.
  • the surface cleaning brush rocker shaft 73 is parallel to the lowermost line of the substantially arcuate area 61b (to be exact, since dust through holes are formed, the imaginary lowermost line) of the guide top plate 61.
  • the surface cleaning brush rocker shaft 73 is connected to a rocking means (not shown) and is rocked in a predetermined angular range (90 degrees in the front and back direction with respect to a vertical line, for example).
  • the back surface cleaning brush 71 is disposed above the guide top plate 61 of the filter guide device 60 and is fixed to the indoor unit box 10 with its end facing downwards. Accordingly, when the filter 40 slidably advances or retracts in the substantially arcuate area 61b, the end of the surface cleaning brush 72 is abutted to one side of the filter 40 while sliding in the front-back direction and the end of the back surface cleaning brush 71 is abutted to the other side of the filter 40 while sliding.
  • dust captured by the filter 40 is removed with the surface cleaning brush 72 and the back surface cleaning brush 71 and is dropped into the dust box 74 through the dust through hole 66. Further, dust that is still attached to the surface cleaning brush 72 is scraped off by the scraping protrusion 67 and drops into the dust box 74.
  • the dust box 74 are detachable, and when not installed in the regular position, a sensor (not shown) detects this and transmits the detection signal to the body control unit, which then issues a command forbidding the startup of the air-conditioning apparatus 1000.
  • the remote control 80 is capable of two-way communication with the body control unit.
  • the method may be either an infrared two-way communication or a wireless two-way communication.
  • a triaxial acceleration sensor may be mounted (as for this, it will be described in detail separately).
  • the remote control 80 includes an interface display unit (hereinafter, referred to as "display unit") 82, which displays a predetermined menu or a predetermined image thereon, disposed on the surface of the remote control body 81; a selection button 83 to manipulate the image displayed on the display unit 82; ON/OFF button instructing a start/stop of an operation; and a mode selection button 85 to select an operation mode.
  • display unit which displays a predetermined menu or a predetermined image thereon
  • the display unit 82 is constituted by, for example, a full dot (255*160) liquid crystal display and displays characters and images (still images or moving images) described later (anything displayed is collectively referred to as "projected image" in the invention). Note that data of the above projected images (characters and images) may be pre-stored in a storage unit in the remote control 80 or may be stored in a storage unit in the body control unit and transmitted to the remote control 80 as required.
  • the selection button (equivalent to the selection means) 83 includes a plus button (also a cursor up button) 83a, a menu button 83b, a minus button (also a cursor down button) 83c, and a return button 83d that are circularly arranged in substantially equal angular intervals and a set button 8 that is arranged in the middle of the circle.
  • the ON/OFF button 84 instructs the start or stop of the operation of the air-conditioning apparatus, and by pushing the button, switching is performed from OFF to ON or from ON to OFF.
  • the mode selection button 85 includes a heating selection button 85a to select a heating mode, a drying selection button 85b to select a dehumidification mode, and a cooling selection button 85 to select a cooling mode.
  • Fig. 7 when the ON/OFF button is pushed and the air-conditioning apparatus is turned on, a displayed content that had been displayed on the display unit 82 when the air-conditioning apparatus had been turned off previously is displayed.
  • Fig. 7 indicates that the air-conditioning apparatus had been stopped during cooling operation when the set temperature was 27.5 degrees C and the set humidity was 50 %, and indicates that the operation will be resumed under the above conditions. Further, if the ON/OFF button is pushed to turn off the air-conditioning apparatus, the display on the display unit 82 will disappear.
  • the selection button 83 is provided separately from the display unit 82, the invention is not limited to this and the selection button may be provided integrally with the display unit 82 by means of a touch panel.
  • Figs. 8 to 14 describe the air-conditioning apparatus according to Embodiment 1 of the invention.
  • Figs. 8(a) and (b) are front views illustrating examples of the display unit when there is a malfunction
  • Fig. 8(c) is a front view illustrating an example of the display unit when there is inappropriate installation.
  • Fig. 9 is a front view illustrating an example of the display unit (procedures to remove the flaps) to solve the inappropriate installation.
  • Fig. 10 is a front view illustrating an example of the display unit (procedures to install the flaps) to solve the inappropriate installation.
  • Fig. 11 is a front view illustrating a menu displayed on one of the display units (the remote control).
  • FIG. 12(a) is a front view illustrating an example of a display corresponding to the doubts and worries displayed on the display unit (the flap is in a horizontal state) of one of the display units (the remote control).
  • Fig. 12(b) a front view illustrating an example of a display in response to the doubts and worries displayed on the display unit (water or white smoke is coming out) of one of the display units (the remote control).
  • Fig. 13 is an organized flowchart of the flow of the display of one of the display units (the remote control).
  • Fig. 14 is a front view illustrating an example of the display unit when there is a "content that the user wants to know". Note that each of the drawings is schematically illustrated and the invention is not limited to the illustrated form of each drawing.
  • Fig. 8 illustrates examples of the display of the display unit 82 of the remote control 80 based on instructions of the body control unit in a case in which there is a malfunction or a nonconformance in a portion of the device before the operation is started, such as when the ON/OFF button is pushed and the apparatus is turned on or when the remote control 80 that is mounted with an acceleration sensor is picked up by a user and the acceleration sensor has detected that the remote control 80 has been moved, or in a case when a malfunction has occurred during a normal operation.
  • Fig. 8(a) "Failure of the temperature sensor for control Please call service center” is displayed on the display unit 82. That is, since a malfunction that the user cannot deal with has occurred, it is explicitly displayed that "it is a malfunction" and "contact to the service center is required".
  • the set button 83d is pushed, "The address, the telephone number, fax number, and the like of the service center” is displayed on the display unit 82 (see Fig. 8(b) ). Accordingly, since the user can promptly deal with the malfunction, it will be possible to promptly resume the operation. Note that since there are many types of malfunction, the message is changed in accordance with the content of the malfunction.
  • a malfunction code indicating the content of the malfunction may be displayed as well.
  • the user when the user tries to know the meaning of the malfunction code, the user will be referring to an instruction manual; however, since the content of the malfunction is displayed as a message on the display unit 82, the user does not have to refer to the instruction manual.
  • the malfunction code a richer content as compared to that displayed on the display unit 82 as a message can be obtained in the service center.
  • a message and a bar code (hereinafter, referred to as "QR code (registered trademark)") 89 such as "Read QR code below to display content of the malfunction" is displayed on the display unit 82 (see Fig. 8(c) ). Accordingly, the user can not only promptly deal with the malfunction but can also understand the content of the malfunction that has occurred. That is, since a QR code 89 that stores a URL of the website for mobile phone terminals is displayed on the display unit 82, by having the mobile phone read the QR code 89, the content of the malfunction that has occurred is displayed on the screen (not shown) of the mobile phone.
  • QR code registered trademark
  • Fig. 8(d) "Horizontal flaps are not installed properly Please remove and reinstall the flaps" is displayed on the display unit 82 when attempting to start the operation. That is, it is informed that although the air-conditioning apparatus is not operable, the situation can be dealt with by the user.
  • the set button 83d is pushed, procedures to resolve the inappropriate installation (a procedure for removing the flaps (see Fig. 9 ) and a procedure for installing the flaps (see Fig. 10 )) are sequentially displayed on the display unit 82 by means of schematic diagrams and messages.
  • Fig. 9(a) "Push down the small flap at the back” is displayed as the first step for removing the flaps.
  • Fig. 9(b) a state in which "the safety stoppers are moved” is displayed as the second step for removing the flaps.
  • Fig. 9(c) a state in which "the small flap at the back is pulled out” is displayed as the third step for removing the flaps, and that the first step to the third step be carried out to the other flaps is displayed.
  • a state in which "a flap is inserted” is displayed as the first step for installing the flaps.
  • a state in which "the safety stoppers are surely inserted” is displayed as the second step for installing the flaps.
  • a message informing what kind of situation will occur when the flaps are not installed properly is displayed along with a schematic diagram. Accordingly, in a case in which the air-conditioning apparatus is not malfunctioning but is not operable, the user can understand the content and, further, can promptly and readily deal with the situation, thus it will be possible to promptly resume the operation.
  • a "detachable component" in the invention is a general term referring to a component configured to be installable and detachable by the user, such as the design panel 13, the horizontal flaps 16 and 17, and the filter 40, as well as the dust box 74 when equipped with a filter cleaning device 70, collectively or individually.
  • the air-conditioning apparatus 1000 allows displays as below on the display unit 82 of the remote control 80 to promptly and appropriately relieve the doubts and worries of the user related to the limited operations or states.
  • Fig. 11 (a) when the user feels "there might be a malfunction", in order to relieve his/her doubt and worry, the menu button 83b in the remote control 80 is pushed. That is, when the menu button 83b is pushed during operation (in a state in which the ON/OFF button is in an on state), a plurality of menu items (for example, from first item to the sixth item) are displayed on the display unit 82 (see Fig. 11 (a) ).
  • the cursor displayed in the uppermost row moves down and when the cursor reaches the lowermost row and further when the minus button 83c is pushed, a new menu item (the seventh menu item) is displayed in the lowermost row and the menu items that has been displayed shifts up a row while the menu item that has been displayed in the uppermost row (the first menu item) disappears.
  • the cursor can be moved to the desired menu item (for example, the eighth item “In such a case as! corresponds to the "inquiry menu” in the Solution to Problem) (see Fig. 11 (b) ).
  • the set button 83e is pushed, items of the respective menu item “In such a case as! is displayed (see Fig. 11 (c) ).
  • two menu items namely, "During heating operation" and “From the outdoor unit", are displayed while the cursor is set to either one and explain text "the content that is to be displayed on the screen next" is displayed.
  • Fig. 11 (c) since the cursor is set to the "During heating operation", "FAQ during heating operation will be displayed” is displayed, which explains the content that is to be displayed when the set button 83e is further pushed.
  • Fig. 11 (d) the minus button 83c has been pushed to move the cursor down from the state of Fig. 11 (c) .
  • the cursor is set to "From the outdoor unit", and "FAQ during related to the outdoor unit will be displayed” is displayed, which explains the content that is to be displayed when the set button 83e is further pushed.
  • FIG. 12(a) a figure and a message that are displayed on the display unit 82 after the set button 83e is pushed when the cursor is set to the "During heating operation" on the display unit 82 as shown in Fig. 11(c) is illustrated. That is, in Fig 12(a) , “Horizontal flaps are in a horizontal state” is stated and the state is depicted in a schematic diagram. Accordingly, if the point of doubt and worry of the user is the above, the doubt and worry of the user is relieved when the user reads "The horizontal flaps will be in a horizontal state at the start of operation, during defrosting, and when temperature has become above the set temperature It is not a malfunction" that is jointly stated.
  • FIG. 12(b) a figure and a message that are displayed on the display unit 82 after the set button 83e is pushed when the cursor is set to the "From the outdoor unit" on the display unit 82 as shown in Fig. 11 (d) is illustrated. That is, in Fig 12(b) , "There is water or white smoke coming out” is stated and the state is depicted in a schematic diagram. Accordingly, if the point of doubt and worry of the user is the above, the doubt and worry of the user is relieved when the user reads "Water and steam may come out of the outdoor unit during heating operation It is not a malfunction" that is jointly stated.
  • the air-conditioning apparatus 1000 has a function of stopping display of the contents that do not have to be displayed anymore. That is, when the set button 83e is pushed in the state illustrated in Fig. 12(a) , for example, a display "Continue to display this display?” and "Stop displaying this display?” is displayed on the display unit 82. At this time, when the cursor is set to "Stop displaying this display?" by pushing the plus button 83a or minus button 83c, and the set button 83e is pushed, from then on, display illustrated in Fig. 12(a) will not be displayed (both not shown).
  • Fig. 13 is an organized flowchart of the above flow of the display of the display unit 82. That is, in the air-conditioning apparatus 1000, when there is a malfunction or when a malfunction has occurred, without a particular inquiry by the user, the content of the malfunction is displayed (S11) and, further, the contact information and the like for the repair is displayed (S12). Accordingly, the user can promptly understand the situation and it will be possible to proceed to early repair and replacement. At this time, since the QR code 89 is displayed on the display unit 83, the content of the malfunction can be displayed in further detail on the screen of the mobile phone by reading the QR code 89 into the mobile phone (S13).
  • the content of the nonconformance is displayed (S21) without a particular inquiry by the user and the outline to resolve the nonconformance (procedure of re-installing, etc.) is displayed (S22); hence, the user can understand the situation promptly and, furthermore, it will be possible to perform early response (re-installing, etc.).
  • the content of the malfunction or the content of the inappropriate installation, the resolving method, or the display relieving the doubts and worries toward various operations and states that makes the user wonder, "Is it a malfunction” are displayed on the display unit 82 of the remote control 80 in the air-conditioning apparatus 1000. Further, even if there is no malfunction or the like or any worries, if there is a "content that the user wants to know", the user can readily obtain the contents stated in the "instruction manual” or the "website (site on the Internet)". Accordingly, when the user has lost the instruction manual or when is unable to access the website, the user can immediately check the content that he/her wants to know and as such, convenience is improved.
  • the menu button 83b of the remote control 80 is pushed when there is a "content the user wants to know". That is, when the menu button 83b is pushed during operation (in a state in which the ON/OFF button is in an on state), a plurality of menu items (for example, from first item to the sixth item) are displayed on the display unit 82 (equivalent to Fig. 11(a) ). At this time, the cursor can be set to the "? Instruction manual" that is the desired menu item by pushing the minus button 83c or the plus button 83a (see Fig. 4(b) ).
  • the set button 83e when the set button 83e is pushed, the item of the respective menu item "Read the subsequent QR code to display content of the instruction manual" is displayed.
  • a QR code 88 that stores a URL of the website for mobile phone terminals is displayed on the display unit 82 (see Fig. 14(d) ).
  • the mobile phone (not shown) read the QR code 88
  • the content stated in the instruction manual is displayed on the screen of the mobile phone. That is, detailed information related to the air-conditioning apparatus that is stated in the instruction manual and the website is pre-registered in the above website.
  • the display "Read the subsequent QR code...(see Fig. 14(c) )” and the display “QR code 88 (see Fig. 14(d) )” may be displayed at the same time integrally on the display unit 82 (see Fig. 8(c) ).
  • QR code 88 corresponding to the entire instruction manual is displayed, the invention is not limited to this; the user may select a segmented portion of the instruction manual (for example, "Knowing the functions", “Keeping the apparatus clean”, or “Trouble shooting”, etc.) and a QR code corresponding to the selected portion may be displayed.
  • Figs. 15 to 18 are for explaining the support system of the air-conditioning apparatus according to Embodiment 2 of the invention
  • Fig. 15 is a block diagram schematically illustrating the configuration of the system
  • Figs. 16 to 18 are flowcharts illustrating the operation flow. Note that like parts or equivalent parts to Embodiment 1 are designated with like reference numerals and a portion of the description is omitted.
  • the air-conditioning apparatus support system (hereinafter, referred to as "support system”) 2000 includes an indoor unit 100 disposed in a room of a user U, a highly functional mobile phone (hereinafter, referred to as "smartphone") 200 that the user U uses, the Internet 300 connected by wireless to the smartphone 200, a terminal (a personal computer, hereinafter, referred to as "center PC") 400 that is disposed in the service center and is connected (by wireless or wire) to the Internet, and a server 500 that is connected to the terminal 400 directly or through the Internet 300.
  • the center PC 400 and the server 500 may be collectively referred to as center PC 400.
  • a local service center or dealer (hereinafter, “local service spot”) 600 is connected (by wireless or wire) to the Internet.
  • a smartphone application dedicated for support of the air-conditioning apparatus (hereinafter, referred to as “support application”) 210 is downloaded to the smartphone 200.
  • the smartphone 200 is equipped with a screen 201 and a camera 202.
  • the support application 210 is a program that allows the relevant control means (CPU and the like) to execute predetermined steps and is one that is downloaded from the server or the like that stores the program; however, instead of downloading, the program may be pre-stored in the smartphone itself.
  • the air-conditioning apparatus 1000 described in Embodiment 1 convenience is improved by using the remote control 80; however, when the user U tries to communicate with the service center, the user is required to manipulate the mobile phone on the basis of the displayed information on the remote control 80.
  • the convenience of use of the air-conditioning apparatus 1000 is improved with the use of the smartphone 200 (and the support application 210) without manipulation of the remote control 80.
  • a display displaying that the support application 210 is "an air-conditioning apparatus support system” and "Please take a photograph of the body of the air-conditioner” is displayed on the screen 201 (S52).
  • the user U takes a photograph of the indoor unit 100 with the camera 202 equipped in the smartphone 200 (S53).
  • the photographed image (hereinafter, referred to as "taken image") is sent to the center PC 400 via the Internet 300 (S54).
  • the center PC 400 analyses the taken image, compares it with the data registered in the server 500, determines the model type of the indoor unit 100 (and the air-conditioning apparatus 1000), and transmits the model type information to the smartphone 200 (S55).
  • the smartphone displays the "model type information" on the screen 201 as well as displaying the "select menu” on the screen 201 (S56) to ask the user U the object of the startup of the support application 210.
  • the select menu is "Read the instruction manual” and "The air-conditioner is functioning strangely", for example (S57).
  • the content of the certain item (for example, "Outline of setting the timer” or the like) is displayed on the screen 201 in the form of still images or moving images (S67). Further, by pushing the "End” button displayed in a corner of the screen (that is displaying the still images or moving images) (S68), the smartphone application 210 is ended (S69).
  • the content of the relevant item (for example, "Outline of setting the timer” or the like) is displayed on the screen 201 in the form of still images or moving images (S74). Further, by pushing the "End” button displayed in a corner of the screen (in which the screen is displaying the still images or moving images) (S68), the smartphone application 210 is ended (S69).
  • a staff S (who has already been informed of the model type of the indoor unit 100) that is standing by in the support center determines the state of the air-conditioner on the basis of the relevant video, namely, whether "in a state that can be left alone", "in a state in which the user U can deal with” or "in a state in which the user U cannot deal with” (S83), and the determined result is sent back to the smart phone 200 (S84).
  • the model type of the air-conditioning apparatus 1000, information on the status, and information on the user U is notified to the relevant local service spot 600 (S105). Note that when the user U selects "Service not requested” in (S102), the smartphone application 210 is ended (S69).
  • the user U can read the content of the instruction manual, especially the content that the user wants to know the most with simple manipulation and further in the form of video without manipulation of the remote control 80. Furthermore, the user can be informed of a proper way to respond when the air-conditioner is malfunctioning. At this time, since a specialist S views the video and the diagnosis of the state of the air-conditioner is performed, a more precise judgment can be made.
EP12172327.4A 2011-06-20 2012-06-18 Unterstützungssystem für eine Klimaanlage Active EP2538147B1 (de)

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ES2748167T3 (es) 2020-03-13
EP2538147B1 (de) 2019-08-28
EP2538147A3 (de) 2018-07-11
US20120318010A1 (en) 2012-12-20
KR101400613B1 (ko) 2014-06-19
US20150204562A1 (en) 2015-07-23
JP2013029302A (ja) 2013-02-07
KR20130137115A (ko) 2013-12-16
CN102840646B (zh) 2014-10-15
CN102840646A (zh) 2012-12-26
KR20120140209A (ko) 2012-12-28

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