EP2363836A1 - Méthode et système pour la location de véhicules - Google Patents

Méthode et système pour la location de véhicules Download PDF

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Publication number
EP2363836A1
EP2363836A1 EP11152234A EP11152234A EP2363836A1 EP 2363836 A1 EP2363836 A1 EP 2363836A1 EP 11152234 A EP11152234 A EP 11152234A EP 11152234 A EP11152234 A EP 11152234A EP 2363836 A1 EP2363836 A1 EP 2363836A1
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EP
European Patent Office
Prior art keywords
vehicle
data
user
communication channel
und
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP11152234A
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German (de)
English (en)
Inventor
Ralf Willenbrock
Patrick Fehlandt
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Europcar Autovermietung GmbH
Original Assignee
Europcar Autovermietung GmbH
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Europcar Autovermietung GmbH filed Critical Europcar Autovermietung GmbH
Publication of EP2363836A1 publication Critical patent/EP2363836A1/fr
Withdrawn legal-status Critical Current

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    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07B—TICKET-ISSUING APPARATUS; FARE-REGISTERING APPARATUS; FRANKING APPARATUS
    • G07B15/00—Arrangements or apparatus for collecting fares, tolls or entrance fees at one or more control points

Definitions

  • the invention relates to a method for managing vehicles according to the preamble of claim 1, a central system according to the preamble of claim 4, a processing device in a vehicle according to the preamble of claim 7, a computer program product according to the preamble of claim 10 and a computer program product according to the The preamble of claim 13.
  • the on-board computer checks the data of the chip card and the data of the reservation and opens the vehicle via the central locking. If the customer correctly enters the PIN associated with the card on the on-board computer keyboard, the immobilizer will be disabled. The customer receives the vehicle key from a key holder in the glove compartment. In general, almost all components of the on-board computer are turned off to keep the quiescent current consumption low and not unnecessarily burden the electrical system. This also applies to the card reader. Card readers and on-board computers are only woken up when a chip card approaches the card reader.
  • the vehicle After completion of the journey, the vehicle is completed with the smart card and the on-board computer automatically sends the driving data to the billing computer of a control center.
  • the mileage is communicated to the central system.
  • the on-board computer uses the number of pulses of the electronic speedometer of the vehicle while driving. Whenever a certain number of pulses is reached, the distance traveled is stored in the on-board computer and summed up.
  • the system also provides a connection to a fuel card so that the tank data is also automatically sent to the central system.
  • the known system can also be upgraded with a position-determining device (GPS).
  • GPS position-determining device
  • the on-board computer can then be configured so that either only the position after the end of the journey or additionally the position of each break can be determined and transmitted to the central system.
  • the vehicles are reserved by the customer over the Internet and picked up at an unmanned rental station and also returned.
  • a central system to take over the vehicle with his mobile phone.
  • the operator unlocks the vehicle.
  • Central locking and immobilizer are deactivated.
  • the customer removes the vehicle key from the glove compartment and the vehicle is ready to drive.
  • the vehicle is closed again by the operator after a call in the central system.
  • the access authorization to a permanently installed machine is first checked by means of a smart card.
  • the driver's license is then checked via a reading device and the test results are sent to a central system, which in turn releases a key compartment when the check is successful.
  • a data recording device for receiving vehicle data is arranged, which comprises a data memory and a transmitting device.
  • a central device with a receiving device and an associated memory stores the data received from the transmitting device of the vehicle and determines therefrom the vehicle state and thus the availability.
  • the object of the invention is to provide a further method and a device for renting vehicles, which allow the customer, without an office of the landlord or a rental machine to visit, rent a vehicle and deliver again.
  • Parts constructed vehicle management system according to the preamble is inventively provided that between a vehicle to be rented and a central system such as a vehicle rental company, a communication channel is constructed and that of a communication means of the user a communication channel is established to at least a part of a vehicle management system.
  • the vehicle management system consists of the central system together with the vehicles to be rented.
  • at least one part of the vehicle management system has at least one storage device, at least one communication device and at least one control device.
  • At least one part of the vehicle management system is arranged in a vehicle, data and / or commands being transferred from the central device to the receiving device of the vehicle via at least one established communication channel.
  • the central device can assign a corresponding vehicle to the reservation request.
  • the customer will receive a confirmation of reservation.
  • the destination of the transmission may be a previously selected by the customer communication means such as a mobile phone, fax machine, email address or the like.
  • the reservation confirmation may include data such as transaction number, system address for establishing a communication channel immediately prior to rental of the vehicle and other relevant vehicle data such as location, license plate and vehicle type.
  • the customer Before commencement of the rental, the customer sends to the system address specified for checking the identity of the customer the data necessary for identification, such as transaction number, user name and PIN, to a receiving device which forwards this data to a processing device which is part of the vehicle management system.
  • the processing device may be part of the central system or arranged in the vehicle itself.
  • the receiving device and the processing device can be combined in one component.
  • the means of communication used by the customer can be freely selectable. Conceivable here are terminals that are operated by the vehicle rental company, mobile or landline telephones, data connections, for example via the Internet, wireless connections such. B. Wi-Fi and other connections.
  • the transmitted data are checked by the processing device.
  • vehicle information can also be sent to the user later in some time before the rental begins. This applies in particular to the location of the vehicle. The time can be between 1 minute and 3 hours or even longer, depending on when the information is available to the central system.
  • the rental company has no office or rental machines (eg in hotels, companies, train stations) and / or that the operation of unmanned stations would be possible.
  • the user identification is performed by a processor arranged in the central system.
  • a communication channel is established between the central system and the vehicle assigned to the reservation, via which the vehicle can then transmit the data relevant to the rental agreement and then store it in a storage medium.
  • a control device in the vehicle unlocks the vehicle and puts it in a ready-to-drive state. The vehicle can now be used by the customer as usual.
  • the user identification is performed by a processing device in the vehicle.
  • a processing device in the vehicle For this purpose, it is necessary for the data required for verifying the identity of the customer to be available in the vehicle for the processing device in the vehicle. This can be ensured by the assignment of a vehicle to a reservation, the data required for this purpose are transmitted via a communication channel established between the vehicle and the central system. In this context, other relevant for the tenancy data can be transferred, such as the beginning and end of the lease, reservation number and other information.
  • a data message eg, SMS
  • a communication link eg, phone number of the vehicle.
  • the data message is sent to the system address specified by the customer when making the reservation.
  • a system address may be an email address, a telephone number to which a data message may be sent, or another identifier for a communication connection.
  • the exact time for sending the data message can be configured by the dispatcher, for example the location information about 1 to 3 hours, preferably 90 minutes before the scheduled rental start.
  • the customer connects to the vehicle at the beginning of the rental via a communication channel.
  • the processing device arranged in the vehicle the data of the customer with the data previously transmitted by the central device are then compared with those of the data transmitted via the communication channel established by the customer. If they match, the vehicle then assumes a ready state and unlocks. A key with which the vehicle can be started and locked and unlocked during the rental period is located in the vehicle. The vehicle can now be used by the user in the usual way.
  • a particularly preferred embodiment of the invention provides that the customer can carry out the identification via different communication channels.
  • These communication channels can be set up, for example, by means of a terminal, the Internet, a landline telephone, radio, WLAN, Bluetooth, modem data connection, mobile phones or other data connections.
  • the customer can lease over a
  • the user sets up a communication channel to a processing device of the vehicle management system. After verifying his identity, he can report the tenant to the management system. If the processing device is arranged in the central system, information about the end of the lease is transmitted to the vehicle via a communication channel between the central system and the vehicle. The vehicle locks itself then automatically. If the processing device is arranged in the vehicle, the customer can establish a data connection directly to the receiving system to the vehicle in order to transmit the data for user identification and the information about the end of the lease. The vehicle then locks itself again.
  • the vehicle is switched to different states.
  • the states into which a vehicle can be switched may, for example, be “ready for reservation” according to the work to be carried out after a rental such as cleaning, refueling, etc., "ready for rental", if the information regarding the reservation, the beginning and end of the rental and, if applicable the customer identification is transmitted to the vehicle and keys and possibly rental agreement are in the vehicle and the location of the vehicle is known, "rented” after the vehicle has been unlocked for the user and put in a running condition and "service", eg. For example, after the termination of a lease or during a routine inspection.
  • the change from one state to another state is controlled by a control device located in the vehicle. Every change is reported to the central system.
  • the initialization of a change of state can be made via the central system, a customer, a service employee or others.
  • the service employee sets the vehicle in the "reservation-ready" status by notifying the vehicle that the service work has been completed. This can be done via a communication channel established by the communication means of the service employee to the receiving device of the vehicle.
  • the communication means may be a mobile phone, a PDA with infrared or WLAN interface, an input device that can communicate with the processing device of the vehicle via a wired or wireless connection, or another communication means.
  • This condition is reported to the central system and the vehicle is taken over into the pool of vehicles that can be rented. If a reservation is assigned to the vehicle, the relevant information is transmitted to the vehicle. At the beginning of the lease, the vehicle is then switched to the "ready to leave" state. Now it is ready if necessary to build on the request of the customer to this one communication channel and to perform the user identification.
  • the reservation is made via the Internet.
  • the reservation can also be made by telephone, in a rental office, through a partner company, such as a travel agency or through other communication channels.
  • Encrypted data may include reservation data, user identification information, vehicle state change notification, end-of-lease data, and other data. Authentication takes place via a key, which is an additional component of each message.
  • Communication channels via which encrypted information can be sent include a communication channel between the central system and the customer, between the central system and the vehicle, between the customer and the vehicle, and other communication channels.
  • the times of the individual systems are synchronized.
  • An internal real-time clock of the system in particular the processing device of the vehicle to be rented, can be synchronized, for example, by the time of a received data message (SMS).
  • SMS received data message
  • UTC Greenwich Time
  • the processing device in the vehicle is expandable by a satellite-based position determining device (GPS receiver). If such a GPS receiver is present in the vehicle (eg for GEO fencing application), the internal clock can be synchronized with the GPS time.
  • GPS receiver satellite-based position determining device
  • the customer can not opt for a specific vehicle, but only for a vehicle category or a vehicle type. This requires disposition and the introduction of vehicle categories.
  • the customer is assigned to a dedicated vehicle.
  • further operations are carried out primarily automatically. This may include setting the time period for vehicle opening, marking the vehicle as "ready for hire”, sending the operation number, opening period and password (PIN) to the vehicle, sending information to the customer.
  • a "keyless" delivery of the rented vehicle may also be provided.
  • the customer After the customer has finally parked the vehicle, the customer establishes a communication connection to the receiving device of the vehicle, for example via a telephone connection. After handing over his password (PIN) and sending confirmation data, the vehicle is locked by the control device located in the vehicle and sent a message about the rental end to the central system.
  • PIN password
  • the billing-relevant data such as mileage, driven kilometers, tank contents, date and / or time are then transmitted.
  • a preferred embodiment of the invention comprises a central system comprising a telecommunications module, for example an ISDN module, GSM module or other wireless or wired communication device, a storage device for storing data, such as customer information, vehicle information, reservation data and other data, a processing device z. To verify user identity, allocate reservations to vehicles, and other processing steps.
  • a telecommunications module for example an ISDN module, GSM module or other wireless or wired communication device
  • a storage device for storing data, such as customer information, vehicle information, reservation data and other data
  • a processing device z To verify user identity, allocate reservations to vehicles, and other processing steps.
  • a telecommunication module for example a GSM module or other communication device
  • a vehicle data bus system for example the CAN bus
  • a memory device for storing the Data and possibly a position detection device (eg GPS module).
  • This processing device of the vehicle takes over the control of the central locking (opening and locking), the control of the immobilizer (enable and disable), the storage and verification of access data and possibly other functions such as identity verification.
  • the processing device which may also be an already existing in the vehicle control unit, based on an automotive-grade ECU platform. This is especially true for their undervoltage, EMC and temperature behavior.
  • the processing device of the vehicle via the communication module (GSM module) controls the data reception of data messages from the central system (eg SMS based) and the customer.
  • the processing device sends confirmation data to the center.
  • this and the sender address are compared with the data (reservation information) received from the central system and stored in the memory device. If a match is detected in the correct time window, the vehicle is opened and at the same time the immobilizer is deactivated.
  • the data transmission from the central system to the reserved vehicle includes the dispatch of the customer's access data, for example customer number, password (PIN) for opening and closing the vehicle, period for the customer's access to the vehicle, data on the rental relationship, a status query to the vehicle and other potentially useful data.
  • the data about the vehicle status d. H. available information about the vehicle, such as mileage, tank information, current / last customer identification (customer number), the actual rental start, the rental relationship, such as mileage, remaining tank contents, rental period, etc. shipped.
  • the central system From the central system, information about the reserved vehicle, such as location, license plate, type and the like, as well as data about the reservation, such as operation number, duration, start and end of tenancy, system address data for customer identification, are sent to the customer selected communication module Connection (eg phone number of the vehicle or central facility).
  • the customer selected communication module Connection eg phone number of the vehicle or central facility.
  • switching operations that are indirectly or directly related to the rental process be reconfirmed by the processing device of the vehicle to the central system.
  • Such switching commands may be, for example, that the vehicle has been opened by the customer, the first ignition of the customer with Date, time and mileage at the beginning of the rental, the mileage at different times, the switching of the central locking, the automatic locking of the doors, if they are not opened after automatic opening within a certain period of time. This prevents unauthorized access if the customer has transferred the command by mistake.
  • switching commands are the switching of a time window for the duration of the access authorization by the customer so that the vehicle can be released after exceeding the time by the central system, the monitoring of free zones by position monitoring with silent alarm transmission to a central system when approaching or leaving these zones (eg national border) connected with the possibility of activating a start inhibit from the central system or to immobilize the vehicle in order to ensure the vehicle during an unauthorized use.
  • biometric systems serve to automatically identify or confirm individuals' identity based on physiological or behavioral characteristics. These include voiceprints, hand and finger geometry, eye structure, special movements, handwriting recognition, facial geometry and fingerprints. The advantages of using such methods are protection against misuse and easy access to the vehicle.
  • a further advantageous embodiment of the invention provides to arrange information terminals in close proximity to the vehicle parking spaces, which provide information to the customer and, if necessary, give the opportunity to contact the rental company or the central system in contact. This may include information on how to rent and / or drop off vehicles, how to make an up-to-date reservation (after identification), the location map of the pitch, and how to contact the rental company.
  • a preferred embodiment provides for the solution of possible problem cases, the operation of a central service point, which can be contacted by the customer and can intervene in possible errors or offer help. For example, missed or failed reservation confirmations can be sent from the central system or the relevant information can be communicated to the customer directly. Furthermore, assistance can be offered if the customer does not find the vehicle by checking the location data and, where appropriate, arranging for an employee to accompany the customer. Furthermore, the vehicle can be opened directly by the central system, the state of the vehicle can be changed, or the system address of the vehicle can also be checked. In case of delays of the customer also the reservation time can be updated. Other forms of assistance or troubleshooting are conceivable.
  • a keyless access of the service personnel is also provided for the work that is necessary to prepare the vehicle for a new lease.
  • employees working in the service area belong to a user group which, while the vehicle is in the "Service" status, can open the vehicle by means of its permanent access data and put it into operation as far as it is suitable for the work to be carried out is necessary.
  • the central system sends the service data to the vehicle via a communication channel.
  • the service data contains similar information such as customer data in the case of a rental. This includes data for identifying the service employee, the time window for the service work, and an operation number.
  • the employee After completion of the service work, the employee reports the end of work on the vehicle. This locks and reports the changed state to the central system. If the employee notifies the completion of the service work to the central system, this forwards the information to the vehicle, which then locks itself and in turn reports the changed status to the central system.
  • the vehicle is put out of operation in the event of unlawful use.
  • a message about the unlawful use is sent to the central system and, if the vehicle is equipped with a location system, the coordinates of the location. At standstill of the vehicle or very slow driving then the ignition can be interrupted and so the vehicle can be put out of service.
  • Fig. 1 is the flowchart of a rental process illustrated by a block diagram.
  • the customer 28 makes a reservation request 6 to the rental company. This can be done via any communication channel 1.
  • Authorized operator agencies are possible here, such as travel agencies, Internet, fax, telephone, SMS and other forms of communication.
  • the customer data is checked (reference numeral 7 in FIG Fig. 1 ).
  • the information required by the customer 28 includes a customer number, the rental period, the desired location of the rental start, the return location, the desired vehicle type and a system address to which the reservation confirmation is to be sent. From the group of vehicles 27 in the "reservable” state, a vehicle 27 is assigned to the reservation (reference 11 in FIG Fig. 1 ). "Reservible" can be vehicles 27, which would immediately be available for rental, but also vehicles 27, which were previously used for the rental Customers 28 desired date are still available.
  • the central system 26 After assigning a vehicle 27 to the rental process, the central system 26 sends to the system address communicated by the customer 28 a message with the information about the system address of the vehicle 27, via which a communication channel 2, 23 can be set up to receive the vehicle 27, the transaction number, the period of time kept open and, where appropriate, the parking space and vehicle type, including the vehicle registration number (reference 12 in Fig. 1 ).
  • the central system 26 transmits encrypted to the system address of the vehicle 27 the operation number, the open period and the PIN or other data necessary for identification (reference numeral 13 in FIG Fig. 1 ), if the customer identification is to be performed by the processing device of the vehicle 27.
  • the time can be between 1 minute and 180 minutes. Other times are also possible.
  • the state change is confirmed to the central system 26 (reference numeral 15 in FIG Fig. 1
  • the customer 28 finds the reserved vehicle 27 in the specified parking space.
  • the customer 28 builds a communication channel 4 using the system address (eg, email address, telephone number, etc.) to the receiving device of the vehicle 27. He has received the identifier of the system address either with the location data of the vehicle 27 from the central system 26 or it is read from the outside in the vehicle 27.
  • Fig. 2 shows the data and information flow over the different communication channels 1, 2, 3, 4, 5 in one embodiment of the vehicle management system according to the invention.
  • the customer 28 makes contact via a communication channel 1 with the vehicle rental company or one of its exchanges. This can be done via a terminal device that establishes a communication link 1 to a central system 26 (Internet), in the rental office, via a telecommunications connection or other communication links 1.
  • the request is compared with information stored in the central system 26 of the vehicle management system. He submits his reservation request to the vehicle rental company.
  • a customer identification is used to check, based on the user profile of the customer 28, whether the user profile provides keyless rental of a vehicle 27 and whether a valid system address exists.
  • the system address will also be checked, since it contains the Communication channel 1 to the user 28 represents.
  • the reservation can then be confirmed to the customer 28 via a communication channel 3 to the system address indicated by the customer 28.
  • a communication link 1 3 are also other wireless connections such as Bluetooth, WLAN or other wireless connections possible.
  • the customer receives 28, for example via a communication link 3, for example by SMS, data of the location of the vehicle 27 and an identifier, eg. B. telephone number, via which he can communicate with a processing device of the vehicle management system via a telecommunication connection 3.
  • This processing device can be arranged in the vehicle 27 itself or be affiliated to the central device 26.
  • the central device 26 of the vehicle management system previously transmits reservation data, for example via a communication channel 2 (eg SMS), to the vehicle 27 to be leased.
  • reservation data for example, a communication channel 2 (eg SMS)
  • the reservation period and the corresponding password for example, a secret number and an operation number.
  • the vehicle 27 is put into a ready-for-rent state.
  • the customer identification is then carried out via a telecommunication connection 4 established by the processing device of the vehicle 27.
  • the identification code communicated by the user 28 is compared with the present identification code.
  • Identification identifiers may be, for example, user identification and PIN, biometric data, credit card number or other.
  • the transaction number is the same and the user can be identified. If the data match, the vehicle 27 is unlocked by central locking and the ignition circuit is enabled. If the identification is carried out via the central device 26, the central device 26 sends the corresponding commands for activating the vehicle 27 to the vehicle 27.
  • the vehicle 27 changes the state of being rented ready for hire. Each changed state of the vehicle 27 is transmitted to the central system 26 via a communication channel 5.
  • the customer 28 can now use the vehicle 27 in the usual way. Via a possibly present in the vehicle 27 bus system, all data can be recorded during the rental period and transmitted to the central device 26.
  • the user 28 Upon completion of the lease, the user 28 establishes the communication channel 1, 4 to the vehicle 27 or central facility 26 and may announce the termination of the lease upon successful identification.
  • the vehicle 27 changes its state to non-rent ready and closes automatically.
  • the data collected during the tenancy is transmitted to the central facility 26.
  • Fig. 3 the data transmission for the feedback of a reserved vehicle 27 is shown.
  • the vehicle 27 receives the data relevant to the reservation and access (reference 23 in FIG Fig. 3 ).
  • the data are composed, for example, of the transaction number, the identification data and the opening period in which access to the vehicle 27 is to take place.
  • the vehicle 27 confirms the proper receipt of the data of the central device 26 (reference numeral 24 in FIG Figure 3 ) and, if appropriate, the status change to the status "ready for rent".
  • the central system 26 then sends the data relevant to the customer 28 to the communication device of the customer 28 (reference numeral 25 in FIG Fig. 3 ).
  • the data includes the location, the license plate, the vehicle type and the system address to be selected for the customer identification.
  • the dispatch of the reservation confirmation can also be made via the communication device of the vehicle 27.

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  • Business, Economics & Management (AREA)
  • Finance (AREA)
  • Physics & Mathematics (AREA)
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EP11152234A 2003-06-20 2004-06-15 Méthode et système pour la location de véhicules Withdrawn EP2363836A1 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
DE10328106 2003-06-20
EP04013957A EP1498855A3 (fr) 2003-06-20 2004-06-15 Méthode et système pour la location de véhicules

Related Parent Applications (1)

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EP04013957.8 Division 2004-06-15

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EP2363836A1 true EP2363836A1 (fr) 2011-09-07

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EP11152234A Withdrawn EP2363836A1 (fr) 2003-06-20 2004-06-15 Méthode et système pour la location de véhicules

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DE102011082982A1 (de) * 2011-09-19 2013-03-21 Bayerische Motoren Werke Aktiengesellschaft Verfahren zum rechnergestützten Verwalten von Fahrzeugen
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DE102012009821A1 (de) 2012-05-18 2012-12-06 Daimler Ag Hinterleuchteter Außenspiegel zur Signalisierung eines Buchungsstatus von Teilautos und Mietfahrzeugen
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DE102016013830A1 (de) * 2016-11-11 2018-05-17 Patric Arlt Verfahren und Einrichtung zum Mieten eines Motorfahrzeuges
DE102016224585A1 (de) * 2016-12-09 2018-06-14 Audi Ag Verfahren zum Aktivieren einer Kraftfahrzeugfunktion eines vorgegebenen Kraftfahrzeugs
DE102019131689A1 (de) * 2019-11-22 2021-05-27 Bayerische Motoren Werke Aktiengesellschaft Verfahren und Vorrichtung zur Bereitstellung eines Miet-Fahrzeugs
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