EP1814093B1 - Procédé et dispositif d'information sur les positions d'appels de détresse de la police, des pompiers ou des services de sauvetage par des appels d'urgence enregistrés comportant des informations de localisation - Google Patents

Procédé et dispositif d'information sur les positions d'appels de détresse de la police, des pompiers ou des services de sauvetage par des appels d'urgence enregistrés comportant des informations de localisation Download PDF

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Publication number
EP1814093B1
EP1814093B1 EP06018924A EP06018924A EP1814093B1 EP 1814093 B1 EP1814093 B1 EP 1814093B1 EP 06018924 A EP06018924 A EP 06018924A EP 06018924 A EP06018924 A EP 06018924A EP 1814093 B1 EP1814093 B1 EP 1814093B1
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EP
European Patent Office
Prior art keywords
emergency call
call
emergency
information
call handling
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Revoked
Application number
EP06018924A
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German (de)
English (en)
Other versions
EP1814093A1 (fr
Inventor
Rolf Dipl.-Ing. Beyer
Torsten Dipl.-Phys. Bissel
Norbert Dr. Casott
Georg Dipl.-Inf. Ebersberger
Ulrich Kemp
Nils Dr. Mäthner
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Deutsche Telekom AG
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Deutsche Telekom AG
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Publication date
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Application filed by Deutsche Telekom AG filed Critical Deutsche Telekom AG
Publication of EP1814093A1 publication Critical patent/EP1814093A1/fr
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    • G—PHYSICS
    • G08—SIGNALLING
    • G08B—SIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
    • G08B25/00—Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems
    • G08B25/01—Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems characterised by the transmission medium
    • G08B25/08—Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems characterised by the transmission medium using communication transmission lines
    • G—PHYSICS
    • G08—SIGNALLING
    • G08G—TRAFFIC CONTROL SYSTEMS
    • G08G1/00—Traffic control systems for road vehicles
    • G08G1/20—Monitoring the location of vehicles belonging to a group, e.g. fleet of vehicles, countable or determined number of vehicles
    • G08G1/205—Indicating the location of the monitored vehicles as destination, e.g. accidents, stolen, rental

Definitions

  • the invention relates to a method and a device for notifying the emergency call points, in particular for the notification of emergency call points, police, fire or rescue service on received emergency calls with provision of location information.
  • This emergency call center informs the responsible emergency call point of the police, fire brigade or rescue service again about the emergency call data via telephony.
  • This emergency call center informs the responsible emergency call point of the police, fire brigade or rescue service again about the emergency call data via telephony.
  • new vehicles in Europe will be equipped with automatic emergency call systems from 2009 onwards.
  • the "eCall" system should automatically or manually trigger the emergency number 112 and send the exact location of the accident.
  • the object of the invention is to provide a cost-effective system with the BOS side, as possible without additional expense for BOS and network operators, a comfortable access to the emergency call data including map display is possible.
  • a mobile unit installed in a vehicle and / or integrated in a mobile station receives location data from a tracking device (eg GPS (Global Positioning System) receiver).
  • a tracking device eg GPS (Global Positioning System) receiver
  • the position data together with identification data (telephone number of the customer, vehicle ID, etc.) as a data telegram via a suitable wireless data service (SMS (Short Message Service, USSD (Unstructured Supplementary Service Data), USS (User-to-User Signaling), General Packet Data Service (GPRS), Universal Mobile Telecommunications System (UMTS) or Bearer Service (“Bearer Service”) are sent to a sg eCall server where the data is processed
  • SMS Short Message Service
  • USSD Unstructured Supplementary Service Data
  • USS User-to-User Signaling
  • GPRS General Packet Data Service
  • UMTS Universal Mobile Telecommunications System
  • Bearer Service Bearer Service
  • the location data and the responsible BOS emergency call point can also be
  • the BOS emergency call point should only have a standard Internet browser and an Internet connection for the graphic display of the message picture. It is also conceivable that other tools can be used to access the message image, for example, which have already cached the environment data of the BOS, so that the image structure is accelerated. After entering the access data, the website of the eCall server can be accessed. A process can be selected from a list of current message images. Possibly. the list is pre-filtered according to the area of responsibility of the emergency call point. After selection, the complete message picture is displayed on a website (cf. Fig. 2 ).
  • a voice channel is opened.
  • This voice call can analogous to the "112" (The short code 112 in GSM mobile networks is a special s.g. Tele-Service TS12, in the mobile network, the call is routed location-dependent to locally responsible BOS emergency call point) in the mobile directly to the appropriate emergency call point.
  • Tele-Service TS12 Tele-Service TS12
  • the call is routed location-dependent to locally responsible BOS emergency call point
  • an indirect forwarding via an intermediary call center is possible, in which case a verification (exclusion of false alarms) is also possible.
  • the incoming voice call is for the emergency call point the "trigger" for the Internet query of the message image on the eCall server. If only one data telegram is sent by the mobile unit, without additional voice call, a central call center can be alerted, which then informs the responsible emergency call point. The selection of The emergency call center then uses the areas of responsibility (polygons) of the individual emergency call centers known in the eCall server.
  • the eCall server informs the BOS emergency call center about the event by sending a link pointing to the message and the message image.
  • the sending of the link can be done as push service or by email. You can also imagine this approach as a pull service, but here the time interval for the BOS emergency call point must be set short.
  • the BOS emergency vehicles the data of the message image.
  • the mobile computers with mobile Internet connection and standard Internet browsers in the emergency vehicles and from the Internet site of the emergency call center the (temporary) Internet link for displaying the message image to the mobile computer, e.g. sent by SMS / MMS.
  • SMS / MMS the Internet site of the emergency call center
  • the FIG. 1 shows a vehicle with telematics, whose position is determined by a GPS satellite and sends in case of an emergency call its data to a central eCall server, which prepares the information and provides it over the Internet via a secure connection.
  • the message being transmitted can be triggered automatically by a sensor or manually.
  • the provision is preferably made so that a standard browser can interpret the data.
  • Alternative browsers are also conceivable, which have already cached a large part of the map material, so that this image information is not always to be retransmitted.
  • the image data is as shown in FIG. 2 are divided into small segments so that only the segment in which the emergency occurs is to be transmitted. The others are always in the cache.
  • the information that is transmitted to the eCall server is the position data and other identification data of the vehicle.
  • Parallel to the transmission is a telephone connection (voice connection) to
  • the emergency call center can access the eCall server via the Internet in order to view the page.
  • an authentication and / or authorization is achieved, in order to then preferably only display the incidents which concern the spatial area of the emergency call point.
  • These can be sorted by time, if necessary, can also be equal to an assignment on the basis of the phone number, which was transmitted by the phone.
  • it can also be a push service that pushes the message from the eCall server to the emergency call point, so that the employee has the choice immediately, without having to log in or wait for the call.
  • the client gets the data at very short intervals from the eCall server, alternatively the incoming voice call is the trigger for pulling.
  • the data is "pushed" by a higher-level call center forwards the process to the incident control center.
  • the emergency call center By the emergency call center, then police, fire or rescue emergency calls with tracking information can be automatically supplied by the latter the link of the eCall server is transmitted. This can e.g. also be done by the eCall server, which has a button with which the individual services are alerted.
  • the spatial data are stored in relation to the emergency call point and also the active emergency vehicles. This database can be maintained regularly by the local emergency call center. Thus, e.g. the deployment plans are stored digitally.
  • the data includes the time, the GPS position, the road position, the type of vehicle, the name of the owner or keeper, and appropriate contact persons. It There may also be specifics such as blood type, specific clinical pictures or allergies that are problematic in the case of treatment. This data may be sent by the vehicle, or stored in a database of the eCall server, to then provide this data to the local rescue services.

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  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Business, Economics & Management (AREA)
  • Emergency Management (AREA)
  • Alarm Systems (AREA)
  • Telephonic Communication Services (AREA)
  • Mobile Radio Communication Systems (AREA)

Claims (15)

  1. Procédé de notification d'appels d'urgence reçus à des centres de réception des appels d'urgence, accompagnée d'informations de localisation, moyennant un véhicule qui recueille l'information de localisation et qui comporte une unité de communication et un transmetteur de signaux d'appel d'urgence, comprenant les étapes suivantes :
    - transmission, en cas d'évènement d'appel d'urgence, des informations de localisation accompagnées des données d'identification depuis une unité mobile sous forme numérique par l'intermédiaire d'un réseau de radiocommunication mobile vers un serveur eCall central comme message numérique;
    - transformation, par le serveur eCall, des informations transmises en un tableau de signalement et mise à disposition sur une page web à accès protégé munie d'un matériel cartographique qui indique où se situe le véhicule ;
    - caractérisé par
    - transmission supplémentaire d'informations à un centre local de réception des appels d'urgence par l'intermédiaire d'un appel téléphonique du véhicule, le centre local de réception des appels d'urgence étant déterminé sur la base des informations de localisation ; et
    - interrogation du tableau de signalement via l'internet par le centre local de réception des appels d'urgence compétent après une authentification au niveau du serveur eCall.
  2. Procédé selon la revendication précédente, dans lequel le serveur eCall détermine le centre local de réception des appels d'urgence moyennant les informations de localisation et l'informe sur les nouvelles informations moyennant un procédé push via l'internet.
  3. Procédé selon l'une ou plusieurs des revendications précédentes, dans lequel les informations de localisation sont recueillies dans l'unité mobile via un système de localisation par satellite tel que GPS (Global Positioning System) et/ou les informations de localisation sont recueillies dans le réseau de radiocommunication mobile à l'aide du réseau de radiocommunication mobile moyennant localisation par réseau avec identification des cellules radio et/ou mesure du temps de propagation des signaux radio.
  4. Procédé selon l'une ou plusieurs des revendications précédentes, dans lequel les unités mobiles sont embarquées dans des véhicules sous la forme de systèmes télématiques.
  5. Procédé selon l'une ou plusieurs des revendications précédentes, dans lequel les unités mobiles sont intégrées dans des micro-ordinateurs avec téléphone mobile du type smartphone, PDA, etc.
  6. Procédé selon l'une ou plusieurs des revendications précédentes, dans lequel les informations de localisation et les données d'identification sont transmises au serveur eCall comme télégramme de données via des services de radiocommunication mobile tels que SMS, GPRS, UUS, USSD ou UMTS et des passerelles correspondantes de réseau de radiocommunication mobile.
  7. Procédé selon l'une ou plusieurs des revendications précédentes, dans lequel plusieurs serveurs eCall fonctionnent parallèlement et les informations sont déterminées sur la base du débit et/ou du lieu.
  8. Procédé selon l'une ou plusieurs des revendications précédentes, dans lequel les exploitants du serveur eCall communiquent aux centres de réception des appels d'urgence des données d'authentification telles que noms d'utilisateur et mots de passe et/ou certificats client pour accéder aux pages web mises à disposition.
  9. Procédé selon l'une ou plusieurs des revendications précédentes, dans lequel la position du véhicule est représentée sur la carte avec une voie de circulation et/ou un sens de déplacement, dans la mesure où ces données sont également transmises.
  10. Procédé selon l'une ou plusieurs des revendications précédentes, dans lequel la carte possède une fonction zoom et une fonction défilement pour identifier la position du lieu de l'accident dans un contexte plus grand.
  11. Procédé selon l'une ou plusieurs des revendications précédentes, dans lequel la communication vocale directe est réalisée moyennant une numérotation abrégée et un routage qui est fonction de la position.
  12. Procédé selon l'une ou plusieurs des revendications précédentes, dans lequel une communication vocale est établie par l'unité mobile vers un centre d'appel de niveau supérieur parallèlement à la transmission du télégramme de données pour acheminer la communication vocale vers le centre de réception des appels d'urgence compétent après vérification, le cas échéant, de la présence d'une fausse alarme.
  13. Procédé selon l'une ou plusieurs des revendications précédentes, dans lequel" en cas d'absence de communication vocale, le cas est soit présenté activement au centre de réception des appels d'urgence par le serveur eCall et/ou le centre d'appel de niveau supérieur est informé de la réception du télégramme de données et, le cas échéant après rappel du client, une alarme est transmise au centre de réception des appels d'urgence.
  14. Procédé selon l'une ou plusieurs des revendications précédentes, dans lequel la page web du serveur eCall est interrogée par le centre de réception des appels d'urgence à l'aide d'un navigateur standard.
  15. Procédé selon l'une ou plusieurs des revendications précédentes, dans lequel en plus de l'affichage du tableau de signalement sur le navigateur du centre de réception des appels d'urgence, la page web mentionnée comporte une option d'acheminement pour acheminer les informations vers des unités mobiles embarquées dans des véhicules opérationnels ce qui permet d'y visionner également les informations.
EP06018924A 2006-01-28 2006-09-09 Procédé et dispositif d'information sur les positions d'appels de détresse de la police, des pompiers ou des services de sauvetage par des appels d'urgence enregistrés comportant des informations de localisation Revoked EP1814093B1 (fr)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
DE102006004076A DE102006004076A1 (de) 2006-01-28 2006-01-28 Verfahren und Vorrichtung zur Benachrichtigung von Notrufabfragestellen der Polizei, der Feuerwehr oder der Rettungsdienste über eingegangene Notrufe mit Ortungsinformationen

Publications (2)

Publication Number Publication Date
EP1814093A1 EP1814093A1 (fr) 2007-08-01
EP1814093B1 true EP1814093B1 (fr) 2009-06-17

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EP06018924A Revoked EP1814093B1 (fr) 2006-01-28 2006-09-09 Procédé et dispositif d'information sur les positions d'appels de détresse de la police, des pompiers ou des services de sauvetage par des appels d'urgence enregistrés comportant des informations de localisation

Country Status (4)

Country Link
EP (1) EP1814093B1 (fr)
AT (1) ATE434243T1 (fr)
DE (2) DE102006004076A1 (fr)
ES (1) ES2328508T3 (fr)

Cited By (1)

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WO2011080585A2 (fr) 2009-12-29 2011-07-07 Oü Arstlik Perenõuandla Système électronique et procédé de conseil dans un secteur social et de soins de santé

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Also Published As

Publication number Publication date
ES2328508T3 (es) 2009-11-13
DE102006004076A1 (de) 2007-12-13
ATE434243T1 (de) 2009-07-15
DE502006003986D1 (de) 2009-07-30
EP1814093A1 (fr) 2007-08-01

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