CN1615484A - 用于集成资产管理的方法和系统 - Google Patents

用于集成资产管理的方法和系统 Download PDF

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CN1615484A
CN1615484A CNA028271599A CN02827159A CN1615484A CN 1615484 A CN1615484 A CN 1615484A CN A028271599 A CNA028271599 A CN A028271599A CN 02827159 A CN02827159 A CN 02827159A CN 1615484 A CN1615484 A CN 1615484A
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S·托马斯
G·格雷
M·伍德芬
W·米泽尔
B·托马斯
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Abstract

本发明提供了对集成的资产管理的方法和系统进行改进的技术。从各种来源将信息集中到一个集中式计算机化的数据库中。其后,安排资产变化事件。在资产变化事件的实现中使用的集中式计算机处理数据库中的信息,和与资产变化事件有关的信息被加到集中式计算机处理数据库中。随后资产改变也被记录在所述的集中式计算机处理数据库中。因此,过剩的信息在所述的数据库内是有效的,以便管理将来的资产变化事件。

Description

用于集成资产管理的方法和系统
这个非临时的申请的权利要求的优选基于在先的美国临时的专利申请,系列号为60/342,031,于2001年12月18日公开,申请人为ShawnThomas、Gregory Gray、Michael Woodfin、Warner Mizell和Brian Thomas,发明名称为″用于对相关资源进行利用、跟踪和管理的方法和系统″。
发明的背景
本发明通常涉及一种集成资产管理的方法和系统。尤其是,本发明提供了一个装置,该装置用于将信息集中到一个集中式计算机处理数据库里,并且使用该信息计划和完成资产变化事件。此外,来自所述的资产变化事件的信息被加到集中式计算机处理数据库中,以便保存有关资产的信息的最新的集中。其后,在前进的基础上监视资产的转换,并且此外有关变化的信息被合并到集中式计算机处理数据库中。因此,在集中式计算机处理数据库中的信息是有效的,可以由将来的资产变化事件管理。
与计算机有关的技术正在以显著的比率增长。每天都会引入新的技术,这些新的技术可以为在先的现有技术增加新的功能或特征。作为这些新引入的技术,结合了这些技术的装置的价格有所下降。由于价格的下降,越来越多的用户会升级系统和添加新的装置。因此,目前与计算机有关的装置的销售量达到了最高记录。
这个趋势非常严重地影响了为与计算机有关的资产投入了大量资产的公司。通常,一个大型的公司不能管理它的与计算机有关的资产报表。在大多数情况下,没有集中式系统可以监视和保存一个最新的数据库,所述的数据库包括所有的进行合理的判断所必须的信息。公司通常混合具有多种设备,例如陈旧设备、比较通用的设备和现有技术的设备。然而,没有一个很好的方法可以在任一时刻有效地跟踪、监视和报告所有的设备。
在大多数情况下,实际的报可以确定在报表中公司具有这些资产,以及这些资产的当前状态。通常,一个计算机技术人员将访问现有的资产,并且对用户的设置和优选进行手写记录,或者将该信息输入一个计算机并且将它存储到一个磁盘。这个处理是昂贵的并且费时的,而且产生一个静态的结果,其中一旦资产重新使用,数据就会变成失效。
使用现有的方法有效的资产管理的方法还进行了其它的限定,因为收集的信息不是用这种方式收集的,它可以被编译、管理并且在将来更新。在现有的方法下,一旦计算机技术人员重新设定新的机器上的信息,他将破坏任意他已经保存的记录,这些记录涉及,例如,安装软件的特定的版本、安装计算机的序列号或安装的日期和,如果保存了该信息,它通常在被组织的、容易可访问的方式中是不可访问的。因此,当准备对新的机器进行升级,重新安置或不再使用的时候,计算机技术人员必须开始重新收集关于它本身和用户的设置以及优先权的信息。
因此,存在一个需求,需要一种用于改善集成资产管理的方法和系统。
发明内容
本发明阐明了对一个改善集成资产管理的方法和系统的需要。
本发明提供了一个用于资产管理的方法,其中与资产和用户有关的信息从各种来源被集中到一个集中式计算机处理数据库中。其后,安排资产变化事件。在资产变化事件的实现中使用的集中式计算机处理数据库中的信息,然后与资产变化事件有关的信息被加到集中式计算机处理数据库中。随后资产的变化被记录在所述的集中式计算机处理数据库中。因此,冗余的信息在所述的数据库内是有效的,以便管理将来的资产变化事件。
附图说明
将参考相关附图对本发明公开的内容进行说明,附图示出了本发明的重要的举例实施例,并且在此结合说明书一起作为参考,其中:
图1是一个典型的资产管理工作流程处理的流程图;
图2示出了一个根据本发明的用于资产管理的优选方法的工作流程图;
图3是一个屏幕显示,示出了在集成资产管理的方法期间集中的用户信息;
图4是一个屏幕显示,示出了在集成资产管理的方法期间集中的现有资产信息;
图5是一个屏幕显示,示出了在集成资产管理的方法期间集中的新资产信息;
图6是一个屏幕显示,示出了在集成资产管理的方法期间集中的软件应用程序信息;
图7是一个工作流程图,示出了应用程序管理过程;
图8是一个屏幕显示,示出了在应用程序管理过程期间收集的系统报表信息;
图9是屏幕显示,示出了应用程序字典;和
图10是一个屏幕显示,示出了在应用程序管理过程期间收集的用户软件信息;
具体实施方式
将参考当前特定的优选的典型实施例对本申请的众多新颖技术进行说明。然而,应当很清楚,在此这些实施例仅提供了使用所述的新颖的技术所获得很多有益效果的例子中的一些。通常,在本申请说明书中提出的论点不必限定任意多样的权利要求的发明。
此外,一些论点可能适用于一些发明的特征,但不一定适用于其它。
图1示出了一个典型的资产管理工作流程。最初的步骤是集中信息120。信息可以来自于很多不同来源。例如资产变化中必需的信息可以包括所有权信息101、使用信息102、用户信息103、原有资产信息104、新资产信息105、软件应用程序信息106、金融信息107、站点信息108、事件历史信息109、和后勤信息110。有效的数据源的最初的评估确定了用来获取这个信息的处理。通常,希望利用由用户提供的现有的数据源。因为需要大量的信息,通常难以获得详尽的与所述的资产有关的信息。在此情况下,通常需要在没有所有的有效信息的情况下进行资产变化,或者推迟资产变化直到信息有效。
一旦产生问题的与资产有关的信息被集中,通常公司将计划资产变化130,例如资产安装、资产重新安置、资产配置或资产维修活动。调度动作通常由是以一个用户接一个用户的基础上进行的,很少使用对资产变化进行排序的方式进行,所述的资产变化的排序是指单独用户之间和单独资产之间产生的资产变化服务。这导致了昂贵的且效率低的资产变化。
下一步将执行资产变化140。即使花费了大量的工作集中所述的信息,对于保存、管理或更新以备将来之用的信息来讲,通常也只能获得少量的效果。通常,可以保存资产变化动作的记录,但是保存正在使用的当前信息是没有什么用处的。
根据本发明的用于集成的资产管理的优选方法如图2所示。如先有技术所述,第一步将集中信息220。同样,集中的信息的类型包括所有权信息201、应用信息202、用户信息203、原有资产信息204、新资产信息205、软件应用程序信息206、金融信息207、站点信息208、事件历史信息209和后勤信息210。一旦被集中,存储所述的信息,例如,存储在一个关系数据库中。
在最佳实施例中,关键是要获得在每一个在前情况中的准确的信息。当准确的、最新信息是有效的时候,这些信息可以包括在被集中的信息中。如果准确和最新的信息是无效的,必须匹配多个数据源,并且利用搜索技术建立一个准确的信息储存库。即使需要附加的时间重新集中信息,在储存库中具有准确的和完整的信息是很关键的。这个信息可以以很多方式获取。例如,用户信息的典型来源是人力资源系统或者电子邮件。原有资产信息的典型来源包括固定资产表和原有资产管理系统。可以通过电子搜索处理查找软件应用程序信息,可以从人力资源系统、固定资产系统、设备信息、IP地址方案、或内部通讯录取得站点信息。
作为最佳实施例的一部分,对集中的信息的类型进行检查是有益的。例如,用户信息203提供了关于每个终端用户的详细资料,所述的每个终端用户是指从服务传输的观点来看,将被包括的每个终端用户。上述信息包括用户的名字、联络电话号码、通讯地址、电子邮件地址和组织的信息,比如管理、部门和成本中心。如果它们具有IP状态并且如果它们是一个远程用户,用户信息203还可以包括与用户在公司中的角色相关的信息。
原有资产信息204包括上述的信息如结构、序列号、生产商、制造、模型、内部构件和连接的设备。这个信息通常通过使用一个电子搜索技术被收集。其它原有资产信息204包括在大楼内的与资产有关的物理位置、房间号码、局号、插座数量和IP地址的详细资料,。
新资产信息205是用于采购或顺序放置的信息。每个新资产的详细资料是从一个集成结构目录中得到的。所述的目录包括基本系统信息和与每个新资产的特定的配置选择有关的详细资料。然后将信息发送给生产商,以便为技术设备获取适当的新资产。新资产信息可以包括上述信息,如期安装日期、新的工作站类型、工作站说明书、工作站成本,和连接的设备。应用程序信息206标识了哪个软件应用程序正在被使用,或驻留在给定的资产上。应用信息206可以通过扫描快捷方式获得,或彻底的扫描计算机上的全部可执行文件。然后针对一个应用程序字典将扫描的结果过滤。所述的应用程序字典包括它的每个应用程序的配置文件、它的当前状态、所有权和为调度所作的准备。该应用程序进行过滤处理产生一个确定的应用程序列表,列出了需要安装在新的装置上的应用程序。软件应用程序信息的集中的最佳实施例的详细说明将在稍后说明。
站点信息208包括与每个单个的站点有关的信息,其中所述的站点将执行一个服务。站点信息208包括基本的信息,例如地址和站点类型,和与站点的逻辑的有关的详细信息,例如网络基础结构、与访问的站点有关的特定因素,和连接资源。
上文的例子是用来表示作为集中信息220的最初步骤的一部分收集的信息类型。该信息存储在存储介质上,不同于有问题的资产。信息可以存储在集中式计算机处理数据库中的远程的存储介质上。信息可以被传输到这个集中式计算机处理数据库,例如,通过因特网或通过一个局域网。同时,可能希望通过一个安全、加密传输的装置将上述的信息传输。换句话说,可能希望在传输之前将文件改变成格式化数据文件,或与一个装置结合以便在传输之前消除不需要的或冗余的信息。
全部信息都被集中之后,下一步将计划资产变化230。涉及资产变化的资产可以是,例如,台式计算机、便携式计算机、手持式计算机、打印机、扫描仪、网络装置和存储设备。在该最佳实施例中,通过这些将被组成一个计划的站点和设备把用户集中在一起。通过一系列对软件、劳动和资产变化所需的设备部件的动作协调处理,计划变得更为方便。由于变化动作是被计划过的,将执行一系列准备检查以便保证新资产和应用程序已经准备好调度。如果特定资产或应用程序没有准备好,可以即刻修改计划以便在资产变化处理期间最小化动作的破坏。
下一步将执行资产变化240。根据特定的变化执行,一个定制的网页面或一系列网页面指示技术人员通过所述的处理。自动的功能的使用精简和流水线了变化处理。为执行资产变化240而使用的自动处理的类型的例子包括,集中信息的中央储存库、自动搜索动作者,其中所述的动作者检测网络装置的全部相关特征和它的驻留应用程序、自动应用程序,用于从原装置到新的装置备分和恢复用户数据、自动应用程序,用于从原装置到新的装置备分和恢复个人设置、自动应用程序,用于检测资产的序列号、如上所述的应用程序字典,和自动应用程序,该自动应用程序调用用户的应用程序从远程的数据库进行下载。这个集成技术是最佳实施例中固有的并且对支持有效率的工作流程处理、保存一个最新的中央储存库、减少技术人员时间、减少技术人员错误、在他执行任务时记录和跟踪技术人员的工作结果,和为当事人产生精确有效的信息来讲是关键性的。
在技术人员执行资产变化240时,由技术人员执行的特定的处理也许具有多个步骤。使用了网页的系统允许具有记录与每个步骤有关的信息,例如安装和增加的时间、单位数量的能力。这个信息用于对正在使用的资产进行管理。例如,在处理期间记录的信息报告执行任务实际上所需要的分钟、备份和恢复所需要的数据文件的实际数量和大小,持续的时间。
下一步将着手连续地监视资产事件250。这些步骤对保存一个活跃的和实用的信息储存库是关键性的。当发生新资产变化事件的时候,这些事件中的信息必须被加到信息储存库中,以便保存对当事人来讲最新有效的信息。
处理的最后步骤是资产报表260的管理。由于信息储存库包括准确的、与资产有关的最新信息,这些资产是在实时基础上被管理的。资产可以以一个非常高的级别被管理,例如,以经营综合报告的形式,或降至一个细节任务级别。在资产管理中可以起到帮助作用的有效信息可以包括,例如:位置的状态、组的状态、站点的硬件混合、用户详细资料的软件报告、组的仓库状态、技术的状态、资产调节、资产配置和用户满意调查。管理可以包括项目管理、配置管理、重新安置管理、出租管理、例外管理、进度管理、工作流程管理和资源管理。此外,可以根据上述的管理动作产生报告,包括作为项目报告的上述报告、资产报告、出租报告、行动报告、特别报告和消费者满足报告。作为整个管理功能的一部分,还可以提供一个装置,对安装在不同装置上的软件的版本进行监视、更新和控制,或提供一个装置,可以将集中式计算机处理数据库中的信息转换成为通用语言。
图3示出了一个屏幕显示,其中用用户信息提醒技术人员。用户信息将提供关于将被包含在所述的处理中的每个终端用户的详细资料。用户信息包括新的名字、联络电话号码、电子邮件地址和组织的信息,比如经理的名字,用户的部门和成本中心。其它用户信息可以包括用户在公司的角色、用户是否具有VIP状态,和它们是否使用遥控系统。
图4示出了一个屏幕显示,其中技术人员可以用于输入(impute)原有资产信息。
这个可以包括上述的信息如结构、序列号、生产商、制造、模型、内部构件和连接的设备。其它原有资产信息可以包括在大楼内的与资产的物理位置、立方数量、局号、插座数量和IP地址的详细资料。
图5示出了一个屏幕显示,其中一个技术人员可以用于输入新资产信息。上述信息主要被用来采购新资产。每个新资产的详细资料通常是从集成结构目录中得到的。上述目录包括每个资产的基本的信息、细节、有关的特定的配置选择。然后将上述信息发送到选择显示的生产商。
图6示出了一个屏幕显示,其中一个技术人员可以用于输入软件应用程序信息。上述的信息可以包括应用程序的名称、应用程序的状态、应用程序是否已经登记、应用程序的许可证是否是一个企业许可证、安装应用程序的顺序、应用程序的版本。
图7表示一个作业流程图,示出了应用程序管理方法。开始,一个电子的自动搜索工具识别桌面上的应用程序。所述的设备进行扫描,以便识别使用的应用程序、信息例如可执行文件的名称、生产商、版本和记录的路径,并且以XML包的形式将自动搜索结果701发送给数据字典700。然后依照所述的数据字典700处理自动搜索结果701。根据电子自动搜索处理建立所述的数据字典700,所述的电子自动搜索处理具有没有找到的信息的以前的更新。因此所述的数据字典700包括有关全部有效的应用程序的详细资料。例如,安装的状态、介质和授权的安装者。自动搜索结果701依照数据字典700进行处理,以便控制搜索处理、合理化结果、控制安装处理并且控制安装的质量。
然后根据数据字典700中的信息建立用户软件页面702。在用户软件页面702生成期间,系统将依照数据字典700中包括的信息分析软件页面703。在这个分析期间,一个评估将由找到或选择了的应用程序是否被包括在数据字典内和图像中的应用程序是否有效的组成。所述的分析将确定在用户的软件页面702上的应用程序和这些在数据字典700中的应用程序之间的差别。然后产生差别报告。此外,还可以结合一个装置用于定义字典中的输入错误应用程序。一旦建立了用户的软件页面702,下一步将更新软件状态704。每个软件应用程序可以分成,例如,″找到″,它不出现在技术人员的安装或质量控制页面中,″安装″,它出现在技术人员和质量控制页面上,″不安装″,它不出现在技术人员或质量控制页面上,或″稍后安装″,它不出现在技术人员或质量控制页面上。此外,还可以识别非程序包应用和安装或标记为稍后安装。一旦软件状态已经更新,704,这些安装指定的软件应用程序将被安装706。其后,在软件707上执行质量控制功能。在这个步骤期间,依照预期的列表对应用程序提供质量控制。
图8表示一个屏幕显示,示出了系统报表信息,该系统报表信息可以从自动搜索结果中产生。系统报表信息包括上述信息,例如可执行文件的名称、产品的生产商、产品和路径的内部名称。随后将信息发送到数据字典。
图9示出了数据字典中包括的信息。所述的数据字典包括从自动搜索结果例如找到的软件应用程序的信息和图像中有效的应用程序。
图10示出了一个屏幕显示,显示用户软件信息。用户软件信息包括上述信息,例如软件应用程序的名称、应用程序安装的地点和应用程序的状态。
图11示出了集成的资产管理的系统的最佳实施例。在这个系统中,资产1101,1102和1103连接到一个集中式计算机处理数据库1100。所述的系统提供了装置1111,1112和1113,将信息从资产1101,1102和1103集中到集中式计算机处理数据库1100。
一旦从资产1101,1102和1103接收了信息,与这些资产变化事件有关的可以被计划的资产变化事件信息可以被存储在集中式计算机处理数据库1100中。其后,资产1101,1102和1103可以在一个工作方式跟踪,因此与将来影响资产的动作有关的信息被记录在集中式计算机处理数据库1100中。相应地,将来的资产变化事件可以使用包括在集中式计算机处理数据库1100中的信息进行计划。
人们注意到所述的集中式计算机化数据库1100可以驻留在一个独立于资产的远程的位置。信息可以存储在一个关系数据库中的集中式计算机处理数据库1100中。信息可以通过例如因特网或局域网通过集中式计算机处理数据库1100传输资产1101,1102和1103。此外,可以按照希望的产生上述安全、加密方式的传输。
系统中的资产可以是,例如,台式计算机、便携式计算机、手持式计算机、打印机、扫描仪、网络装置或存储设备。通过集中式计算机处理数据库在资产1101,1102和1103之间传输的信息可以包括上述信息,例如用户信息、原有资产信息、新资产信息、软件应用程序信息、金融信息、站点信息、事件历史信息、后勤信息、所有权信息和应用信息。
前述说明的资产变化事件可以包括上述事件,例如资产安装、资产重新安置、资产配置和资产保存。当信息被从资产1101,1102和1103传送到集中式计算机处理数据库1100中的时候,所述的信息可以首先转换成格式数据文件,便于存储和通信和传输。此外,特定信息可以在通信之前被过滤,以便消除不需要的或冗余信息。
已经被合并到集中式计算机处理数据库中的信息,和正在监视的资产1101,1102和1103可以希望管理资产的动作。管理活动可以包括项目管理活动、配置管理活动、重新安置管理活动、出租管理活动、例外管理活动、进度管理活动、作业流程管理活动和资源管理活动。此外,还可以希望从包括在集中式计算机处理数据库1100中的信息产生报告。这个报告可以包括项目报告、资产报告、出租报告、行动报告、特别报告和消费者满意报告。还可以希望使用上文中的系统监视、更新和控制在资产1101,1102和1103上的软件的版本。所述的系统还可以适应于将集中式计算机处理数据库1100中的信息转换为标准语言。

Claims (40)

1.一种集成资产管理的方法,包括如下步骤:
将信息集中到集中式计算机处理数据库中;
安排一个资产变化事件;
使用所述的信息执行所述的资产变化事件;
将信息从所述的资产变化事件记录到所述的集中式计算机处理数据库中;
监视所述的资产的改变,并且将所述的改变记录到所述的集中式计算机处理数据库中;并且
通过在所述的集中式计算机处理数据库中可用的信息管理将来的资产变化事件。
2.如权利要求1的方法,其中所述的信息是从由用户信息、原有资产信息、新资产信息、软件应用程序信息、金融信息、站点信息、事件历史信息、后勤信息、所有权信息和应用信息组成的组中选出来的。
3.如权利要求1的方法,其中所述的集中式计算机处理数据库是一个关系数据库。
4.如权利要求1的方法,其中所述的资产变化事件是从由资产安装、资产重新安置、资产配置和资产维护组成的组中选出来的。
5.如权利要求1的方法,其中所述的资产包括在所述的资产变化事件中,所述的资产变化事件是从由台式计算机、便携式计算机、手持式计算机、打印机、扫描仪、网络装置和存储设备组成组中选择的。
6.如权利要求1的方法,其中所述的集中式计算机处理数据库位于相对于所述的资产变化事件是远程的。
7.如权利要求1的方法,其中所述的信息通过因特网被传输到所述的集中式计算机处理数据库。
8.如权利要求1的方法,其中所述的信息通过局域网被传输到所述的集中式计算机处理数据库。
9.如权利要求7或权利要求8的方法,其中所述的信息通过安全、加密通信被传输到所述的集中式计算机处理数据库。
10.如权利要求1的方法,其中所述的信息在传输为所述的集中式计算机处理数据库之前被转换成格式化的数据文件,便于存储和传输。
11.如权利要求1的方法,其中所述的信息在传输到所述的集中式计算机处理数据库之前被过滤,以便消除不需要的或冗余信息。
12.如权利要求1的方法,其中所述的监视是连续地进行进行的,并且所述的改变使所述的集中式计算机化在一个实时基础上。
13.如权利要求1的方法,其中所述的管理包括从由项目管理、安装、重新安置管理、出租管理、例外管理、进度管理、工作流程管理和资源管理组成的组中被选择出来的动作。
14.如权利要求1的方法,其中所述的方法包括从所述的集中式计算机处理数据库中的信息产生报告。
15.如权利要求14的方法,其中所述的报告是从由项目报告、资产报告、出租报告、行动报告、特别报告和消费者满意报告组成的组中选出来的。
16.如权利要求1的方法,其中所述的方法能够监视、更新并且控制驻留在所述的与计算机有关的硬件装置上的软件的版本。
17.如权利要求1的方法,其中所述的方法提供了一个装置,用于将所述的集中式计算机处理数据库中的信息转换为通用语言。
18.一种用于集成资产管理的系统,包括:
一个集中式计算机处理数据库;
电子地连接到所述的集中式计算机处理数据库的资产;
将信息集中到所述的集中式计算机处理数据库的装置;
计划一个资产变化事件的装置;
使用所述的信息执行所述的资产变化事件的装置;
将来自所述的资产变化事件的信息记录到所述的集中式计算机处理数据库中的装置;
监视所述的资产的改变并且将所述的改变记录到所述的集中式计算机处理数据库中的装置;和
通过所述的集中式计算机处理数据库中的可用的信息管理将来的资产变化事件的装置。
19.如权利要求18的系统,其中所述的集中式计算机处理数据库位于相对于所述的资产变化事件是远程的。
20.如权利要求18的系统,其中所述的集中式计算机处理数据库是一个关系数据库。
21.如权利要求18的系统,其中所述的信息通过因特网被传输到所述的集中式计算机处理数据库。
22.如权利要求18的系统,其中所述的信息通过局域网被传输到所述的集中式计算机处理数据库。
23.如权利要求21的系统,其中所述的信息通过安全、加密通信被传输到所述的集中式计算机处理数据库。
24.如权利要求18的系统,其中所述的资产包括在所述的资产变化事件中,所述的资产变化事件是从由台式计算机、便携式计算机、手持式计算机、打印机、扫描仪、网络装置和存储设备组成组中选择的。
25.如权利要求18的系统,其中所述的信息是从由用户信息、原有资产信息、新资产信息、软件应用程序信息、金融信息、站点信息、事件历史信息、后勤信息、所有权信息和应用信息组成的组中选出来的。
26.如权利要求18的系统,其中所述的资产变化事件是从由资产安装、资产重新安置、资产配置和资产维护组成的组中选出来的。
27.如权利要求18的系统,其中所述的信息在传输为所述的集中式计算机处理数据库之前被变为格式化的数据文件,便于存储和传输。
28.如权利要求18的系统,其中所述的信息在传输到所述的集中式计算机处理数据库之前被过滤,以便消除不需要的或冗余信息。
29.如权利要求18的系统,其中所述的监视是连续地进行进行的,并且所述的改变使所述的集中式计算机化在一个实时基础上。
30.如权利要求18的系统,其中所述的管理包括从由项目管理、安装、重新安置管理、出租管理、例外管理、进度管理、工作流程管理和资源管理组成的组中被选择出来的动作。
31.如权利要求18的系统,其中所述的系统包括从所述的集中式计算机处理数据库中的信息产生报告。
32.如权利要求31的系统,其中所述的报告是从由项目报告、资产报告、出租报告、行动报告、特别报告和消费者满意报告组成的组中选出来的。
33.如权利要求18的系统,其中所述的系统能够监视、更新并且控制驻留在所述的与计算机有关的硬件装置上的软件的版本。
34.如权利要求18的系统,其中所述的系统提供了一个装置,用于将所述的集中系统计算机化数据库中的信息转换为通用语言。
35.一个应用程序管理方法,包括如下步骤:
将来自电子搜索应用程序的结果输入到一个数据字典中;
产生用户的软件页面;
依照在所述的数据字典中的信息分析所述的用户的软件页面;
根据所述的分析的结果更新在所述的数据字典中的软件应用程序的状态;
在所述的用户的装置上安装合适的软件;并且
检验已经被适当地安装在所述的用户的装置上的所述的合适的软件。
36.如权利要求35的方法,其中所述的来自所述的电子搜索应用程序的结果包括从由可执行文件名、制造厂名、应用程序版本和相对的路径组成的组中被选择出来的。
37.如权利要求35的方法,其中所述的数据字典还保存除了来自所述的电子搜索应用程序的所述的结果以外的信息。
38.如权利要求35的方法,其中根据包括在所述的数据字典中的信息上的部分信息产生所述的用户的软件页面。
39.如权利要求35的方法,其中所述的方法分析所述的用户的软件页面,该用户的软件页面包括一个比较装置,比较所述的用户的软件页面到所述的数据字典,并且产生一个分析结果。
40.如权利要求35的方法,其中所述的方法分析所述的用户的软件页面,该用户的软件页面包括一个更新装置,根据所述的结果更新在所述的数据字典列表中的所述的软件应用程序的状态。
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US20030140052A1 (en) 2003-07-24
AU2002353173A1 (en) 2003-06-30
US20030217042A1 (en) 2003-11-20
US20110047170A1 (en) 2011-02-24
AU2002357336A1 (en) 2003-06-30
WO2003052600A1 (en) 2003-06-26
US20030154199A1 (en) 2003-08-14
WO2003052559A3 (en) 2003-09-12
CA2471225A1 (en) 2003-06-26
CN102013060A (zh) 2011-04-13
CN1605077A (zh) 2005-04-06
US20120179794A1 (en) 2012-07-12
US7765181B2 (en) 2010-07-27
AU2002360688A1 (en) 2003-06-30
EP1466229A2 (en) 2004-10-13
CA2471224A1 (en) 2003-06-26
EP1466247A4 (en) 2005-03-30
AU2002346734A8 (en) 2003-06-30
WO2003052559A2 (en) 2003-06-26
AU2002346734A1 (en) 2003-06-30
US20030140057A1 (en) 2003-07-24
US20120016962A1 (en) 2012-01-19
JP2005513603A (ja) 2005-05-12
US8321468B2 (en) 2012-11-27
JP2005513613A (ja) 2005-05-12
CN1606732A (zh) 2005-04-13
AU2002359770A1 (en) 2003-06-30
CN1615479A (zh) 2005-05-11
AU2002353173A8 (en) 2003-06-30
US8484248B2 (en) 2013-07-09
JP2005523491A (ja) 2005-08-04
AU2002360688A8 (en) 2003-06-30
US6636857B2 (en) 2003-10-21
EP1468374A4 (en) 2006-02-08
US8631014B2 (en) 2014-01-14
US20080177753A1 (en) 2008-07-24
CA2471226A1 (en) 2003-06-26
EP1466247A1 (en) 2004-10-13
US20030140046A1 (en) 2003-07-24
WO2003052560A2 (en) 2003-06-26
WO2003052558A3 (en) 2004-06-10
EP1468350A4 (en) 2005-12-21
WO2003052557A3 (en) 2004-02-05
EP1468374A2 (en) 2004-10-20
US20100169981A1 (en) 2010-07-01
EP1466229A4 (en) 2006-02-08
US8825712B2 (en) 2014-09-02
AU2002357340A1 (en) 2003-06-30
US20130055236A1 (en) 2013-02-28
JP2005513602A (ja) 2005-05-12
US20030217062A1 (en) 2003-11-20
US20030140031A1 (en) 2003-07-24
CA2471227A1 (en) 2003-06-26
EP1468350A2 (en) 2004-10-20
US9348914B2 (en) 2016-05-24
US8266124B2 (en) 2012-09-11
WO2003052558A2 (en) 2003-06-26
AU2002357340A8 (en) 2003-06-30
WO2003052560A3 (en) 2003-12-04
WO2003052557A2 (en) 2003-06-26
WO2003052601A1 (en) 2003-06-26
US8856646B2 (en) 2014-10-07

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