KR102503460B1 - 정보 처리 장치 및 제어 방법 - Google Patents
정보 처리 장치 및 제어 방법 Download PDFInfo
- Publication number
- KR102503460B1 KR102503460B1 KR1020190041831A KR20190041831A KR102503460B1 KR 102503460 B1 KR102503460 B1 KR 102503460B1 KR 1020190041831 A KR1020190041831 A KR 1020190041831A KR 20190041831 A KR20190041831 A KR 20190041831A KR 102503460 B1 KR102503460 B1 KR 102503460B1
- Authority
- KR
- South Korea
- Prior art keywords
- error
- diagnostic
- information
- unit
- result
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Active
Links
Images
Classifications
-
- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
- G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
- G06F11/079—Root cause analysis, i.e. error or fault diagnosis
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N1/00—Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
- H04N1/00002—Diagnosis, testing or measuring; Detecting, analysing or monitoring not otherwise provided for
- H04N1/00026—Methods therefor
- H04N1/00029—Diagnosis, i.e. identifying a problem by comparison with a normal state
-
- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
- G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
- G06F11/0706—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment
- G06F11/0733—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment in a data processing system embedded in an image processing device, e.g. printer, facsimile, scanner
-
- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
- G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
- G06F11/0706—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment
- G06F11/0736—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment in functional embedded systems, i.e. in a data processing system designed as a combination of hardware and software dedicated to performing a certain function
-
- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
- G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
- G06F11/0751—Error or fault detection not based on redundancy
-
- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
- G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
- G06F11/0766—Error or fault reporting or storing
- G06F11/0769—Readable error formats, e.g. cross-platform generic formats, human understandable formats
-
- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
- G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
- G06F11/0793—Remedial or corrective actions
-
- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/12—Digital output to print unit, e.g. line printer, chain printer
- G06F3/1201—Dedicated interfaces to print systems
- G06F3/1202—Dedicated interfaces to print systems specifically adapted to achieve a particular effect
- G06F3/121—Facilitating exception or error detection and recovery, e.g. fault, media or consumables depleted
-
- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/12—Digital output to print unit, e.g. line printer, chain printer
- G06F3/1201—Dedicated interfaces to print systems
- G06F3/1223—Dedicated interfaces to print systems specifically adapted to use a particular technique
- G06F3/1229—Printer resources management or printer maintenance, e.g. device status, power levels
- G06F3/1234—Errors handling and recovery, e.g. reprinting
-
- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/12—Digital output to print unit, e.g. line printer, chain printer
- G06F3/1201—Dedicated interfaces to print systems
- G06F3/1278—Dedicated interfaces to print systems specifically adapted to adopt a particular infrastructure
- G06F3/1285—Remote printer device, e.g. being remote from client or server
-
- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/12—Digital output to print unit, e.g. line printer, chain printer
- G06F3/1293—Printer information exchange with computer
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N1/00—Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
- H04N1/00002—Diagnosis, testing or measuring; Detecting, analysing or monitoring not otherwise provided for
- H04N1/00007—Diagnosis, testing or measuring; Detecting, analysing or monitoring not otherwise provided for relating to particular apparatus or devices
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N1/00—Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
- H04N1/00002—Diagnosis, testing or measuring; Detecting, analysing or monitoring not otherwise provided for
- H04N1/00071—Diagnosis, testing or measuring; Detecting, analysing or monitoring not otherwise provided for characterised by the action taken
- H04N1/00074—Indicating or reporting
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N2201/00—Indexing scheme relating to scanning, transmission or reproduction of documents or the like, and to details thereof
- H04N2201/0077—Types of the still picture apparatus
- H04N2201/0094—Multifunctional device, i.e. a device capable of all of reading, reproducing, copying, facsimile transception, file transception
Landscapes
- Engineering & Computer Science (AREA)
- Theoretical Computer Science (AREA)
- Physics & Mathematics (AREA)
- General Engineering & Computer Science (AREA)
- General Physics & Mathematics (AREA)
- Quality & Reliability (AREA)
- Health & Medical Sciences (AREA)
- Biomedical Technology (AREA)
- General Health & Medical Sciences (AREA)
- Multimedia (AREA)
- Signal Processing (AREA)
- Human Computer Interaction (AREA)
- Computer Vision & Pattern Recognition (AREA)
- Facsimiles In General (AREA)
- Control Or Security For Electrophotography (AREA)
- Accessory Devices And Overall Control Thereof (AREA)
Applications Claiming Priority (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JPJP-P-2018-080120 | 2018-04-18 | ||
| JP2018080120A JP7039377B2 (ja) | 2018-04-18 | 2018-04-18 | 情報処理装置、情報処理装置の制御方法、及び、プログラム |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| KR20190121694A KR20190121694A (ko) | 2019-10-28 |
| KR102503460B1 true KR102503460B1 (ko) | 2023-02-24 |
Family
ID=68235965
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| KR1020190041831A Active KR102503460B1 (ko) | 2018-04-18 | 2019-04-10 | 정보 처리 장치 및 제어 방법 |
Country Status (4)
| Country | Link |
|---|---|
| US (1) | US11126491B2 (https=) |
| JP (2) | JP7039377B2 (https=) |
| KR (1) | KR102503460B1 (https=) |
| CN (1) | CN110392174B (https=) |
Families Citing this family (10)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP7039377B2 (ja) * | 2018-04-18 | 2022-03-22 | キヤノン株式会社 | 情報処理装置、情報処理装置の制御方法、及び、プログラム |
| JP7172342B2 (ja) * | 2018-09-19 | 2022-11-16 | 富士フイルムビジネスイノベーション株式会社 | 情報処理装置および画像処理装置 |
| JP7200621B2 (ja) * | 2018-11-22 | 2023-01-10 | セイコーエプソン株式会社 | 電子機器 |
| JP7433852B2 (ja) * | 2019-11-19 | 2024-02-20 | キヤノン株式会社 | 画像形成装置およびその制御方法 |
| EP4183348B1 (en) * | 2020-07-16 | 2025-01-01 | FUJIFILM Corporation | Ultrasonic system and method for controlling ultrasonic system |
| KR20220037616A (ko) * | 2020-09-18 | 2022-03-25 | 휴렛-팩커드 디벨롭먼트 컴퍼니, 엘.피. | 발생된 에러에 대한 솔루션 제공 |
| US11966288B2 (en) * | 2021-02-10 | 2024-04-23 | Samsung Electronics Co., Ltd. | Electronic apparatus performing self-test using self-test application and control method thereof |
| JP2023062325A (ja) * | 2021-10-21 | 2023-05-08 | 株式会社Screenホールディングス | 印刷装置および管理方法 |
| CN114091949A (zh) * | 2021-11-29 | 2022-02-25 | 中国电信股份有限公司 | 业务处理方法、装置、存储介质及电子设备 |
| JP2024106415A (ja) * | 2023-01-27 | 2024-08-08 | キヤノン株式会社 | システムおよび方法 |
Citations (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP2008017269A (ja) | 2006-07-07 | 2008-01-24 | Fuji Xerox Co Ltd | 画像形成装置、故障診断システム、故障診断方法、及び故障診断プログラム |
| JP2010107571A (ja) * | 2008-10-28 | 2010-05-13 | Sharp Corp | 画像形成装置 |
| JP2011011427A (ja) * | 2009-07-01 | 2011-01-20 | Oki Data Corp | 電子装置及び電子システム |
| JP2015216607A (ja) | 2014-05-13 | 2015-12-03 | キヤノン株式会社 | 画像形成装置、保守システム、情報処理方法及びプログラム |
| JP2017170885A (ja) | 2016-03-22 | 2017-09-28 | キヤノン株式会社 | 情報処理装置、システム、制御方法、及びプログラム |
| JP2017201736A (ja) | 2016-05-02 | 2017-11-09 | キヤノン株式会社 | 画像処理装置、画像処理装置の制御方法、及びプログラム |
Family Cites Families (27)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JPH04129376A (ja) * | 1990-09-20 | 1992-04-30 | Canon Inc | フアクシミリ装置 |
| JP2952124B2 (ja) | 1992-11-25 | 1999-09-20 | 富士写真フイルム株式会社 | 写真処理機の故障診断システム |
| JP2002286781A (ja) | 2001-03-23 | 2002-10-03 | Konica Corp | 装置の配線異常検出方法及び装置の配線異常検出装置 |
| JP4333331B2 (ja) * | 2002-12-20 | 2009-09-16 | セイコーエプソン株式会社 | 故障予測システム及び故障予測プログラム並びに故障予測方法 |
| JP4710720B2 (ja) | 2006-06-02 | 2011-06-29 | 富士ゼロックス株式会社 | 故障予防診断支援システム及び故障予防診断支援方法 |
| US8607102B2 (en) * | 2006-09-15 | 2013-12-10 | Palo Alto Research Center Incorporated | Fault management for a printing system |
| US8693021B2 (en) * | 2007-01-23 | 2014-04-08 | Xerox Corporation | Preemptive redirection in printing systems |
| JP2008238563A (ja) * | 2007-03-27 | 2008-10-09 | Oki Data Corp | 印刷装置 |
| US7890318B2 (en) * | 2007-05-23 | 2011-02-15 | Xerox Corporation | Informing troubleshooting sessions with device data |
| JP2010182083A (ja) * | 2009-02-05 | 2010-08-19 | Seiko Epson Corp | 修理作業支援端末、修理作業の支援方法、および修理作業の支援プログラム |
| JP2010280097A (ja) * | 2009-06-03 | 2010-12-16 | Kyocera Mita Corp | 画像形成装置 |
| US20110299109A1 (en) * | 2010-06-02 | 2011-12-08 | Toshiba Tec Kabushiki Kaisha | Image processing apparatus and management apparatus |
| JP2011253186A (ja) * | 2010-06-02 | 2011-12-15 | Toshiba Corp | 画像形成装置及び画像形成方法 |
| JP6163707B2 (ja) * | 2011-07-15 | 2017-07-19 | 株式会社リコー | 組み込み機器、プログラム作成装置、プログラム |
| JP2013069077A (ja) | 2011-09-21 | 2013-04-18 | Canon Inc | システム、情報処理装置およびその制御方法、画像形成装置およびその制御方法、並びにプログラム |
| JP6234185B2 (ja) | 2013-11-22 | 2017-11-22 | キヤノン株式会社 | 装置、装置を制御する方法ならびにプログラム |
| CN104276086A (zh) | 2014-10-31 | 2015-01-14 | 成都众易通科技有限公司 | 一种车辆故障救援系统 |
| JP6468099B2 (ja) | 2015-07-03 | 2019-02-13 | 株式会社リコー | 情報処理システム、故障原因診断方法及びプログラム |
| JP6407127B2 (ja) | 2015-11-05 | 2018-10-17 | 日立オートモティブシステムズ株式会社 | 電子制御装置及び電子制御方法 |
| JP2017111696A (ja) | 2015-12-18 | 2017-06-22 | キヤノンマーケティングジャパン株式会社 | 情報処理装置、印刷システム、制御方法、及びプログラム |
| CN105842554B (zh) | 2016-01-29 | 2019-01-11 | 维沃移动通信有限公司 | 智能终端的硬件故障检测方法、检测系统及智能终端 |
| US10466668B2 (en) * | 2016-03-22 | 2019-11-05 | Canon Kabushiki Kaisha | Information processing apparatus, system, control method, and storage medium |
| JP6458783B2 (ja) * | 2016-07-28 | 2019-01-30 | 京セラドキュメントソリューションズ株式会社 | 画像形成装置 |
| CN106802835A (zh) * | 2016-11-29 | 2017-06-06 | 北海高创电子信息孵化器有限公司 | 一种计算机硬件故障排查分析系统 |
| CN106951465A (zh) | 2017-02-28 | 2017-07-14 | 深圳市华傲数据技术有限公司 | 系统故障定位用数据分析方法及装置 |
| JP7039377B2 (ja) | 2018-04-18 | 2022-03-22 | キヤノン株式会社 | 情報処理装置、情報処理装置の制御方法、及び、プログラム |
| JP7368954B2 (ja) * | 2018-05-30 | 2023-10-25 | キヤノン株式会社 | 情報処理システム、サーバ装置、情報処理装置、それらの制御方法、及びプログラム |
-
2018
- 2018-04-18 JP JP2018080120A patent/JP7039377B2/ja active Active
-
2019
- 2019-04-03 US US16/374,548 patent/US11126491B2/en active Active
- 2019-04-10 KR KR1020190041831A patent/KR102503460B1/ko active Active
- 2019-04-16 CN CN201910302870.7A patent/CN110392174B/zh active Active
-
2022
- 2022-03-08 JP JP2022034888A patent/JP7346633B2/ja active Active
Patent Citations (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP2008017269A (ja) | 2006-07-07 | 2008-01-24 | Fuji Xerox Co Ltd | 画像形成装置、故障診断システム、故障診断方法、及び故障診断プログラム |
| JP2010107571A (ja) * | 2008-10-28 | 2010-05-13 | Sharp Corp | 画像形成装置 |
| JP2011011427A (ja) * | 2009-07-01 | 2011-01-20 | Oki Data Corp | 電子装置及び電子システム |
| JP2015216607A (ja) | 2014-05-13 | 2015-12-03 | キヤノン株式会社 | 画像形成装置、保守システム、情報処理方法及びプログラム |
| JP2017170885A (ja) | 2016-03-22 | 2017-09-28 | キヤノン株式会社 | 情報処理装置、システム、制御方法、及びプログラム |
| JP2017201736A (ja) | 2016-05-02 | 2017-11-09 | キヤノン株式会社 | 画像処理装置、画像処理装置の制御方法、及びプログラム |
Also Published As
| Publication number | Publication date |
|---|---|
| JP2022084713A (ja) | 2022-06-07 |
| JP7346633B2 (ja) | 2023-09-19 |
| US11126491B2 (en) | 2021-09-21 |
| CN110392174A (zh) | 2019-10-29 |
| CN110392174B (zh) | 2022-10-28 |
| KR20190121694A (ko) | 2019-10-28 |
| JP2019192965A (ja) | 2019-10-31 |
| JP7039377B2 (ja) | 2022-03-22 |
| US20190324833A1 (en) | 2019-10-24 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| KR102503460B1 (ko) | 정보 처리 장치 및 제어 방법 | |
| US11194528B2 (en) | Image forming apparatus, control method of image forming apparatus, and program | |
| CN102638632A (zh) | 图像形成装置 | |
| JP5780115B2 (ja) | エラー検知方法、情報処理回路及びエラー検知用プログラム | |
| US11481266B2 (en) | Diagnosing an information processing system malfunction via diagnostic modeling | |
| US10999474B2 (en) | Electronic device, control method of electronic device, information processing system, and storage medium | |
| US11068217B2 (en) | Image forming apparatus and control method | |
| US20250023997A1 (en) | Image forming apparatus and control method | |
| US11733948B2 (en) | Information processing apparatus and control method for storing an operation log | |
| US20240248653A1 (en) | System and method | |
| JP2017201736A (ja) | 画像処理装置、画像処理装置の制御方法、及びプログラム | |
| US10791243B2 (en) | Image forming apparatus, control method, and storage medium | |
| JP7163687B2 (ja) | 情報処理装置、情報処理システム及び情報処理プログラム | |
| CN103399717A (zh) | 打印控制设备和数据管理方法 | |
| US20190387107A1 (en) | Image processing device, self-diagnostic method and non-transitory recording medium | |
| CN106648478B (zh) | 打印系统、显示控制装置以及显示控制方法 | |
| WO2023063988A1 (en) | Remote image diagnosis using inline scan module | |
| WO2019230824A1 (en) | Information processing system, server apparatus, information processing apparatus, control methods of the same, and program | |
| US20250004894A1 (en) | Remote system and method | |
| US10379799B2 (en) | Image forming apparatus, control method, and storage medium | |
| JP2006040297A (ja) | 画像出力装置 | |
| KR101154889B1 (ko) | 진단장치에 프린팅데이터를 제공하는 화상형성시스템 및 그진단데이터전송방법 | |
| JP2017027094A (ja) | 画像形成装置及びプログラム | |
| JPH1031395A (ja) | 画像形成装置および画像形成装置の診断処理方法 | |
| JP2007249219A (ja) | 画像出力装置 |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PA0109 | Patent application |
Patent event code: PA01091R01D Comment text: Patent Application Patent event date: 20190410 |
|
| PG1501 | Laying open of application | ||
| A201 | Request for examination | ||
| PA0201 | Request for examination |
Patent event code: PA02012R01D Patent event date: 20201012 Comment text: Request for Examination of Application Patent event code: PA02011R01I Patent event date: 20190410 Comment text: Patent Application |
|
| E902 | Notification of reason for refusal | ||
| PE0902 | Notice of grounds for rejection |
Comment text: Notification of reason for refusal Patent event date: 20220822 Patent event code: PE09021S01D |
|
| E701 | Decision to grant or registration of patent right | ||
| PE0701 | Decision of registration |
Patent event code: PE07011S01D Comment text: Decision to Grant Registration Patent event date: 20221125 |
|
| GRNT | Written decision to grant | ||
| PR0701 | Registration of establishment |
Comment text: Registration of Establishment Patent event date: 20230221 Patent event code: PR07011E01D |
|
| PR1002 | Payment of registration fee |
Payment date: 20230222 End annual number: 3 Start annual number: 1 |
|
| PG1601 | Publication of registration |