JP7180579B2 - 車両遠隔支援システム、遠隔支援装置、遠隔支援方法、及び遠隔支援プログラム - Google Patents

車両遠隔支援システム、遠隔支援装置、遠隔支援方法、及び遠隔支援プログラム Download PDF

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Publication number
JP7180579B2
JP7180579B2 JP2019180417A JP2019180417A JP7180579B2 JP 7180579 B2 JP7180579 B2 JP 7180579B2 JP 2019180417 A JP2019180417 A JP 2019180417A JP 2019180417 A JP2019180417 A JP 2019180417A JP 7180579 B2 JP7180579 B2 JP 7180579B2
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call
vehicle
remote support
standby time
operator
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Japanese (ja)
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JP2021057819A (ja
JP2021057819A5 (https=
Inventor
健吾 佐々木
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Denso Corp
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Denso Corp
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Priority to JP2019180417A priority Critical patent/JP7180579B2/ja
Priority to PCT/JP2020/030483 priority patent/WO2021065208A1/ja
Priority to CN202080068686.1A priority patent/CN114467290B/zh
Publication of JP2021057819A publication Critical patent/JP2021057819A/ja
Publication of JP2021057819A5 publication Critical patent/JP2021057819A5/ja
Priority to US17/656,845 priority patent/US11902471B2/en
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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5238—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing with waiting time or load prediction arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5116—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing for emergency applications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • G—PHYSICS
    • G05—CONTROLLING; REGULATING
    • G05D—SYSTEMS FOR CONTROLLING OR REGULATING NON-ELECTRIC VARIABLES
    • G05D1/00—Control of position, course, altitude or attitude of land, water, air or space vehicles, e.g. using automatic pilots
    • G05D1/0011—Control of position, course, altitude or attitude of land, water, air or space vehicles, e.g. using automatic pilots associated with a remote control arrangement
    • G05D1/0027—Control of position, course, altitude or attitude of land, water, air or space vehicles, e.g. using automatic pilots associated with a remote control arrangement involving a plurality of vehicles, e.g. fleet or convoy travelling
    • G—PHYSICS
    • G05—CONTROLLING; REGULATING
    • G05D—SYSTEMS FOR CONTROLLING OR REGULATING NON-ELECTRIC VARIABLES
    • G05D1/00—Control of position, course, altitude or attitude of land, water, air or space vehicles, e.g. using automatic pilots
    • G05D1/60—Intended control result
    • G05D1/69—Coordinated control of the position or course of two or more vehicles
    • G05D1/692—Coordinated control of the position or course of two or more vehicles involving a plurality of disparate vehicles
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/26—Government or public services
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/40—Business processes related to the transportation industry
    • G—PHYSICS
    • G08—SIGNALLING
    • G08B—SIGNALLING SYSTEMS, e.g. PERSONAL CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
    • G08B25/00—Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems
    • G08B25/01—Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems characterised by the transmission medium
    • G08B25/08—Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems characterised by the transmission medium using communication transmission lines
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/10—Aspects of automatic or semi-automatic exchanges related to the purpose or context of the telephonic communication
    • H04M2203/1016—Telecontrol
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2072—Schedules, e.g. personal calendars

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  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Marketing (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Human Resources & Organizations (AREA)
  • Signal Processing (AREA)
  • Tourism & Hospitality (AREA)
  • Strategic Management (AREA)
  • Economics (AREA)
  • Emergency Management (AREA)
  • Automation & Control Theory (AREA)
  • Remote Sensing (AREA)
  • Radar, Positioning & Navigation (AREA)
  • Aviation & Aerospace Engineering (AREA)
  • Theoretical Computer Science (AREA)
  • General Health & Medical Sciences (AREA)
  • Health & Medical Sciences (AREA)
  • General Business, Economics & Management (AREA)
  • Educational Administration (AREA)
  • Development Economics (AREA)
  • Primary Health Care (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Computing Systems (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Game Theory and Decision Science (AREA)
  • Medical Informatics (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephonic Communication Services (AREA)
  • Alarm Systems (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Mobile Radio Communication Systems (AREA)
  • Traffic Control Systems (AREA)
JP2019180417A 2019-09-30 2019-09-30 車両遠隔支援システム、遠隔支援装置、遠隔支援方法、及び遠隔支援プログラム Active JP7180579B2 (ja)

Priority Applications (4)

Application Number Priority Date Filing Date Title
JP2019180417A JP7180579B2 (ja) 2019-09-30 2019-09-30 車両遠隔支援システム、遠隔支援装置、遠隔支援方法、及び遠隔支援プログラム
PCT/JP2020/030483 WO2021065208A1 (ja) 2019-09-30 2020-08-07 車両遠隔支援システム、遠隔支援装置、遠隔支援方法、及び遠隔支援プログラム
CN202080068686.1A CN114467290B (zh) 2019-09-30 2020-08-07 车辆远程辅助系统、远程辅助装置、远程辅助方法以及存储介质
US17/656,845 US11902471B2 (en) 2019-09-30 2022-03-28 Vehicle remote assistance system, remote assistance apparatus, remote assistance method, and remote assistance program

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
JP2019180417A JP7180579B2 (ja) 2019-09-30 2019-09-30 車両遠隔支援システム、遠隔支援装置、遠隔支援方法、及び遠隔支援プログラム

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Publication Number Publication Date
JP2021057819A JP2021057819A (ja) 2021-04-08
JP2021057819A5 JP2021057819A5 (https=) 2021-10-14
JP7180579B2 true JP7180579B2 (ja) 2022-11-30

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JP2019180417A Active JP7180579B2 (ja) 2019-09-30 2019-09-30 車両遠隔支援システム、遠隔支援装置、遠隔支援方法、及び遠隔支援プログラム

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US (1) US11902471B2 (https=)
JP (1) JP7180579B2 (https=)
CN (1) CN114467290B (https=)
WO (1) WO2021065208A1 (https=)

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SE2050260A1 (en) * 2020-03-09 2021-09-10 Einride Ab Method for controlling a fleet of autonomous/remotely operated vehicles
JP7351320B2 (ja) * 2021-03-09 2023-09-27 トヨタ自動車株式会社 車両制御システム及び車両制御方法
JP7517298B2 (ja) * 2021-10-04 2024-07-17 トヨタ自動車株式会社 遠隔支援サーバ、遠隔支援方法及び遠隔支援プログラム
US12158756B1 (en) * 2021-11-12 2024-12-03 Zoox, Inc. Remote operation queueing for autonomous vehicles
JP7797898B2 (ja) * 2022-02-03 2026-01-14 日産自動車株式会社 情報提供方法及び情報提供装置
US20240036571A1 (en) * 2022-07-29 2024-02-01 Zoox, Inc. Teleoperations queueing for autonomous vehicles
CN115407696B (zh) * 2022-08-31 2025-11-18 北京经纬恒润科技股份有限公司 远程驾驶方法及系统
JP2025102004A (ja) * 2023-12-26 2025-07-08 トヨタ自動車株式会社 モビリティ、遠隔サポートシステム、及び遠隔サポート方法
JP2025101857A (ja) * 2023-12-26 2025-07-08 トヨタ自動車株式会社 遠隔サポート管理装置、遠隔サポート管理方法、及び遠隔サポート管理プログラム

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JP2011197967A (ja) 2010-03-18 2011-10-06 Secom Co Ltd 車両事故通報装置
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JP2015160566A (ja) 2014-02-28 2015-09-07 三菱自動車工業株式会社 緊急通報装置
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JP2011023892A (ja) 2009-07-14 2011-02-03 Hitachi Ltd コールセンタ管理システム、コールセンタ管理方法、およびコールセンタ管理プログラム
JP2011204232A (ja) 2010-03-01 2011-10-13 Denso Corp 緊急通報システム
JP2011197967A (ja) 2010-03-18 2011-10-06 Secom Co Ltd 車両事故通報装置
JP2012003474A (ja) 2010-06-16 2012-01-05 Toyota Motor Corp 異常通報システム
JP2013138291A (ja) 2011-12-28 2013-07-11 Hitachi Ltd 着信呼制御装置及び着信呼制御方法
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Publication number Publication date
JP2021057819A (ja) 2021-04-08
US20220217237A1 (en) 2022-07-07
US11902471B2 (en) 2024-02-13
CN114467290B (zh) 2024-11-01
CN114467290A (zh) 2022-05-10
WO2021065208A1 (ja) 2021-04-08

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