JP4875403B2 - 業務分析システム及び方法 - Google Patents

業務分析システム及び方法 Download PDF

Info

Publication number
JP4875403B2
JP4875403B2 JP2006131194A JP2006131194A JP4875403B2 JP 4875403 B2 JP4875403 B2 JP 4875403B2 JP 2006131194 A JP2006131194 A JP 2006131194A JP 2006131194 A JP2006131194 A JP 2006131194A JP 4875403 B2 JP4875403 B2 JP 4875403B2
Authority
JP
Japan
Prior art keywords
business
software
time
identification information
information
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
JP2006131194A
Other languages
English (en)
Japanese (ja)
Other versions
JP2007304758A5 (enExample
JP2007304758A (ja
Inventor
健 直野
正史 惠木
隆雄 櫻井
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Hitachi Ltd
Original Assignee
Hitachi Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Hitachi Ltd filed Critical Hitachi Ltd
Priority to JP2006131194A priority Critical patent/JP4875403B2/ja
Priority to US11/798,149 priority patent/US8311868B2/en
Publication of JP2007304758A publication Critical patent/JP2007304758A/ja
Publication of JP2007304758A5 publication Critical patent/JP2007304758A5/ja
Application granted granted Critical
Publication of JP4875403B2 publication Critical patent/JP4875403B2/ja
Expired - Fee Related legal-status Critical Current
Anticipated expiration legal-status Critical

Links

Images

Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0639—Performance analysis of employees; Performance analysis of enterprise or organisation operations
    • G06Q10/06398—Performance of employee with respect to a job function
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management

Landscapes

  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Human Resources & Organizations (AREA)
  • Strategic Management (AREA)
  • Economics (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Development Economics (AREA)
  • General Business, Economics & Management (AREA)
  • Theoretical Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • Marketing (AREA)
  • Physics & Mathematics (AREA)
  • Tourism & Hospitality (AREA)
  • Quality & Reliability (AREA)
  • Operations Research (AREA)
  • Educational Administration (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • Data Mining & Analysis (AREA)
  • Game Theory and Decision Science (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Debugging And Monitoring (AREA)
JP2006131194A 2006-05-10 2006-05-10 業務分析システム及び方法 Expired - Fee Related JP4875403B2 (ja)

Priority Applications (2)

Application Number Priority Date Filing Date Title
JP2006131194A JP4875403B2 (ja) 2006-05-10 2006-05-10 業務分析システム及び方法
US11/798,149 US8311868B2 (en) 2006-05-10 2007-05-10 Business analysis system and method

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
JP2006131194A JP4875403B2 (ja) 2006-05-10 2006-05-10 業務分析システム及び方法

Publications (3)

Publication Number Publication Date
JP2007304758A JP2007304758A (ja) 2007-11-22
JP2007304758A5 JP2007304758A5 (enExample) 2009-03-05
JP4875403B2 true JP4875403B2 (ja) 2012-02-15

Family

ID=38686244

Family Applications (1)

Application Number Title Priority Date Filing Date
JP2006131194A Expired - Fee Related JP4875403B2 (ja) 2006-05-10 2006-05-10 業務分析システム及び方法

Country Status (2)

Country Link
US (1) US8311868B2 (enExample)
JP (1) JP4875403B2 (enExample)

Families Citing this family (21)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP5032376B2 (ja) * 2008-03-26 2012-09-26 株式会社東芝 作業支援装置、タスク管理方法及びプログラム
JP5319260B2 (ja) * 2008-12-10 2013-10-16 株式会社日立製作所 作業モニタリング装置
JP5417943B2 (ja) * 2009-04-01 2014-02-19 日本電気株式会社 業務成果物の作成時間決定システム及び作成時間決定プログラム
JP5768448B2 (ja) * 2011-03-31 2015-08-26 日本電気株式会社 ログ管理システム、ログ解析装置、ログ解析方法、およびログ解析プログラム
JP2013015997A (ja) * 2011-07-04 2013-01-24 Kddi Corp 業務フロー解析のための操作履歴取得方法およびプログラム
JP6205681B2 (ja) * 2012-03-26 2017-10-04 日本電気株式会社 顧客対応支援システム、エージェント端末装置、顧客対応支援方法、及びプログラム
JP6156983B2 (ja) * 2013-05-21 2017-07-05 Kddi株式会社 端末上の作業履歴を業務ごとの手順に分離する手順分離装置、方法およびプログラム
JP6033248B2 (ja) * 2014-02-27 2016-11-30 三菱電機ビルテクノサービス株式会社 ツール分析支援装置及びプログラム
JP6399828B2 (ja) * 2014-07-02 2018-10-03 Kddi株式会社 画面変化量に基づいてコンピュータ利用行動を推定する装置、プログラム及び方法
JP6540286B2 (ja) * 2015-07-01 2019-07-10 富士通株式会社 業務分析プログラム、装置および方法
US10107873B2 (en) * 2016-03-10 2018-10-23 Allegro Microsystems, Llc Electronic circuit for compensating a sensitivity drift of a hall effect element due to stress
US10162017B2 (en) 2016-07-12 2018-12-25 Allegro Microsystems, Llc Systems and methods for reducing high order hall plate sensitivity temperature coefficients
US10520559B2 (en) 2017-08-14 2019-12-31 Allegro Microsystems, Llc Arrangements for Hall effect elements and vertical epi resistors upon a substrate
JP6463432B1 (ja) * 2017-09-21 2019-02-06 株式会社富士通エフサス 判定システム、判定方法および判定プログラム
JP6885599B2 (ja) * 2018-04-10 2021-06-16 Ｎｅｃソリューションイノベータ株式会社 業務可視化装置、業務可視化方法、及びプログラム
US11709946B2 (en) 2018-06-06 2023-07-25 Reliaquest Holdings, Llc Threat mitigation system and method
US10721252B2 (en) 2018-06-06 2020-07-21 Reliaquest Holdings, Llc Threat mitigation system and method
JP7471628B2 (ja) * 2020-01-15 2024-04-22 フェアユース株式会社 業務分析プログラム、業務分析装置及び業務分析システム
JP6959386B2 (ja) * 2020-03-31 2021-11-02 株式会社日立製作所 人材分析システム、方法、およびプログラム
JP7290893B2 (ja) * 2021-05-18 2023-06-14 Ｑａｓｅｅ株式会社 情報処理装置、プログラム及び情報処理方法
JP7163463B1 (ja) 2021-08-26 2022-10-31 アビームシステムズ株式会社 業務分析装置、業務分析方法、およびプログラム

Family Cites Families (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPS6428770A (en) * 1987-07-24 1989-01-31 Nippon Atomic Ind Group Co Key word selector
JPH07325870A (ja) * 1994-04-07 1995-12-12 Hiroko Matsuzawa 時間管理システム
JPH11338923A (ja) * 1998-05-25 1999-12-10 Nec Corp 工数自動集計装置およびそのプログラム記録媒体
JP3563047B2 (ja) 2000-07-28 2004-09-08 東京海上火災保険株式会社 業務時間計測用プログラム
US6832176B2 (en) * 2001-08-24 2004-12-14 Xi Software Method and system for tracking and reporting time spent on tasks
JP2003216694A (ja) * 2002-01-23 2003-07-31 Tamapakku Kk 貼り絵シミュレーション装置、チップ領域算出装置、チップ発注システム、及び貼り絵キット
JP4532056B2 (ja) * 2002-06-28 2010-08-25 キヤノン電子株式会社 情報支援分析装置及びその制御方法、プログラム
WO2005109376A2 (en) * 2004-04-29 2005-11-17 Colornetrix, L.L.C. Method and system for human personal trait analysis

Also Published As

Publication number Publication date
US20070265898A1 (en) 2007-11-15
US8311868B2 (en) 2012-11-13
JP2007304758A (ja) 2007-11-22

Similar Documents

Publication Publication Date Title
JP4875403B2 (ja) 業務分析システム及び方法
US8126135B2 (en) Method for managing resources in a multi-channeled customer service environment
CN107767080B (zh) 一种银行网点服务资源调度方法及装置
US20110099182A1 (en) System and method for capturing analyzing and recording screen events
JP5405921B2 (ja) タスク管理システムおよびセキュリティ管理支援システム
WO2003034287A1 (en) Workflow mining system and method
MXPA03006823A (es) Centro de contacto multimedia digital.
US20050251792A1 (en) System for adaptively determining executable application operation characteristics
JP5353208B2 (ja) 作業内容分析方法、プログラム及び作業内容分析システム
JP2019168844A (ja) タスク管理システム、サーバ装置及びその制御方法、並びにプログラム
US20080222286A1 (en) Computer Usage Monitoring
US20090013259A1 (en) Server consolidation using tabular data driven processes filled at least in part using automatically generated inferred data
US8447848B2 (en) Preparing execution of systems management tasks of endpoints
JP2013073428A (ja) 画面操作支援機能システム
JP5390227B2 (ja) 情報分析装置及びその方法、情報分析システム、プログラム、記憶媒体
JP2013246529A (ja) 業務課題分析支援システム
JP5003084B2 (ja) 業務監視装置、業務監視システム、業務監視方法およびプログラム
JP2006195777A (ja) 作業時間内訳生成システム、作業時間内訳生成方法及びそのプログラム
JP2000099486A (ja) 自動配信型情報提供処理方法及びそのための処理装置及びそのためのプログラムを記録した記録媒体
JP6738637B2 (ja) 業務フロー分析プログラム、業務フロー分析方法、および業務フロー分析装置
JP2005228192A (ja) 作業時間集計システムおよびその方法
JP2022040734A (ja) 生産性向上支援プログラム、生産性向上支援方法、情報処理装置
JP5365008B2 (ja) サービス評価装置、方法及びプログラム
JP2020064392A (ja) 業務管理システム、業務管理方法、及びプログラム
US12475016B1 (en) Custom threshold windows for key performance indicator alerts

Legal Events

Date Code Title Description
A521 Request for written amendment filed

Free format text: JAPANESE INTERMEDIATE CODE: A523

Effective date: 20090116

A621 Written request for application examination

Free format text: JAPANESE INTERMEDIATE CODE: A621

Effective date: 20090116

A977 Report on retrieval

Free format text: JAPANESE INTERMEDIATE CODE: A971007

Effective date: 20110121

A131 Notification of reasons for refusal

Free format text: JAPANESE INTERMEDIATE CODE: A131

Effective date: 20110201

A521 Request for written amendment filed

Free format text: JAPANESE INTERMEDIATE CODE: A523

Effective date: 20110330

TRDD Decision of grant or rejection written
A01 Written decision to grant a patent or to grant a registration (utility model)

Free format text: JAPANESE INTERMEDIATE CODE: A01

Effective date: 20111115

A01 Written decision to grant a patent or to grant a registration (utility model)

Free format text: JAPANESE INTERMEDIATE CODE: A01

A61 First payment of annual fees (during grant procedure)

Free format text: JAPANESE INTERMEDIATE CODE: A61

Effective date: 20111125

FPAY Renewal fee payment (event date is renewal date of database)

Free format text: PAYMENT UNTIL: 20141202

Year of fee payment: 3

R150 Certificate of patent or registration of utility model

Ref document number: 4875403

Country of ref document: JP

Free format text: JAPANESE INTERMEDIATE CODE: R150

Free format text: JAPANESE INTERMEDIATE CODE: R150

LAPS Cancellation because of no payment of annual fees