FR2781107B1 - Systeme de service pour appareils de formation d'image - Google Patents

Systeme de service pour appareils de formation d'image

Info

Publication number
FR2781107B1
FR2781107B1 FR9908918A FR9908918A FR2781107B1 FR 2781107 B1 FR2781107 B1 FR 2781107B1 FR 9908918 A FR9908918 A FR 9908918A FR 9908918 A FR9908918 A FR 9908918A FR 2781107 B1 FR2781107 B1 FR 2781107B1
Authority
FR
France
Prior art keywords
image forming
forming apparatus
service system
service
image
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
FR9908918A
Other languages
English (en)
Other versions
FR2781107A1 (fr
Inventor
Masaithi Sawada
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Ricoh Co Ltd
Original Assignee
Ricoh Co Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Ricoh Co Ltd filed Critical Ricoh Co Ltd
Publication of FR2781107A1 publication Critical patent/FR2781107A1/fr
Application granted granted Critical
Publication of FR2781107B1 publication Critical patent/FR2781107B1/fr
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N1/00—Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
    • H04N1/00002—Diagnosis, testing or measuring; Detecting, analysing or monitoring not otherwise provided for
    • H04N1/00007—Diagnosis, testing or measuring; Detecting, analysing or monitoring not otherwise provided for relating to particular apparatus or devices
    • H04N1/00018—Scanning arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N1/00—Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
    • H04N1/00002—Diagnosis, testing or measuring; Detecting, analysing or monitoring not otherwise provided for
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N1/00—Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
    • H04N1/00002—Diagnosis, testing or measuring; Detecting, analysing or monitoring not otherwise provided for
    • H04N1/00026—Methods therefor
    • H04N1/0005—Methods therefor in service, i.e. during normal operation
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N1/00—Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
    • H04N1/00002—Diagnosis, testing or measuring; Detecting, analysing or monitoring not otherwise provided for
    • H04N1/00071—Diagnosis, testing or measuring; Detecting, analysing or monitoring not otherwise provided for characterised by the action taken
    • H04N1/00074—Indicating or reporting
    • H04N1/00079—Indicating or reporting remotely
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N1/00—Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
    • H04N1/00002—Diagnosis, testing or measuring; Detecting, analysing or monitoring not otherwise provided for
    • H04N1/00071—Diagnosis, testing or measuring; Detecting, analysing or monitoring not otherwise provided for characterised by the action taken
    • H04N1/0009—Storage
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N1/00—Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
    • H04N1/00127—Connection or combination of a still picture apparatus with another apparatus, e.g. for storage, processing or transmission of still picture signals or of information associated with a still picture

Landscapes

  • Engineering & Computer Science (AREA)
  • Multimedia (AREA)
  • Signal Processing (AREA)
  • Health & Medical Sciences (AREA)
  • Biomedical Technology (AREA)
  • General Health & Medical Sciences (AREA)
  • Control Or Security For Electrophotography (AREA)
  • Facsimiles In General (AREA)
  • Facsimile Transmission Control (AREA)
  • Telephonic Communication Services (AREA)
FR9908918A 1998-07-10 1999-07-09 Systeme de service pour appareils de formation d'image Expired - Fee Related FR2781107B1 (fr)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
JP19613198A JP3970430B2 (ja) 1998-07-10 1998-07-10 画像形成装置サービスシステム

Publications (2)

Publication Number Publication Date
FR2781107A1 FR2781107A1 (fr) 2000-01-14
FR2781107B1 true FR2781107B1 (fr) 2003-10-17

Family

ID=16352766

Family Applications (1)

Application Number Title Priority Date Filing Date
FR9908918A Expired - Fee Related FR2781107B1 (fr) 1998-07-10 1999-07-09 Systeme de service pour appareils de formation d'image

Country Status (3)

Country Link
US (1) US6141507A (fr)
JP (1) JP3970430B2 (fr)
FR (1) FR2781107B1 (fr)

Families Citing this family (50)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6415392B1 (en) * 1997-12-08 2002-07-02 Ricoh Company, Ltd. Remote diagnosis system and method
JP3645443B2 (ja) * 1999-03-30 2005-05-11 株式会社リコー 遠隔画像形成装置管理システムと監視端末装置と制御方法
CA2318023A1 (fr) 1999-09-16 2001-03-16 Xerox Corporation Commande de fournitures en contexte sur internet
US6985877B1 (en) * 1999-09-16 2006-01-10 Xerox Corporation Method for supply ordering
US6629134B2 (en) 1999-09-16 2003-09-30 Xerox Corporation Context sensitive web-based user support
US8055752B1 (en) * 1999-11-16 2011-11-08 Ricoh Company, Ltd. Application unit monitoring and reporting system and method with usage data logged into a map structure
JP4365019B2 (ja) 1999-12-28 2009-11-18 株式会社リコー 顧客支援システム、顧客支援方法、顧客支援センター、顧客情報利用システム及び顧客に配置された機器
JP4025000B2 (ja) * 2000-08-30 2007-12-19 株式会社リコー 遠隔管理システムおよび遠隔管理方法とそれに使用する中央管理装置並びに記録媒体
US7321867B1 (en) * 2000-11-09 2008-01-22 Ricoh Company, Ltd. System and method for transmitting information regarding supplies and suppliers for image forming equipment
JP4185661B2 (ja) * 2000-11-17 2008-11-26 キヤノン株式会社 機器管理装置、機器管理プログラム、機器管理プログラムが格納された記録媒体、及び機器管理方法
JP2002175453A (ja) * 2000-12-08 2002-06-21 Ricoh Co Ltd 商品受注及び配送システム及び該システムにおける商品受注及び配送方法
US7106460B2 (en) * 2000-12-08 2006-09-12 Hewlett-Packard Development Company, L.P. Reorder assistance notification of near end-of-life consumables and method
JP2002262010A (ja) * 2000-12-28 2002-09-13 Ricoh Co Ltd 画像形成装置及び該画像形成装置の遠隔監視システム
US7031933B2 (en) * 2001-03-29 2006-04-18 Hewlett-Packard Development Company, L.P. Process for setting and storing ordering preferences and profile data locally
JP4619565B2 (ja) * 2001-03-29 2011-01-26 株式会社リコー 画像形成装置
JP2002300308A (ja) 2001-03-30 2002-10-11 Ricoh Co Ltd 顧客支援システム、オフィスシステム、顧客支援センター、サプライセンター及び顧客支援方法
US6587647B1 (en) * 2001-10-31 2003-07-01 Ricoh Co., Ltd. Method and system of remote monitoring of image forming apparatus
US20030114415A1 (en) * 2001-12-14 2003-06-19 Wurtman Richard J. Compositions and methods for treating and preventing memory impairment using citicoline
JP3872365B2 (ja) * 2002-03-19 2007-01-24 株式会社リコー 画像形成装置
US6889264B2 (en) * 2002-10-09 2005-05-03 Hewlett-Packard Development Company, L.P. Imposing a delay for indication of a status board to provide a time for self-rectification of a service event detected from peripheral status information
US7130547B2 (en) * 2002-10-28 2006-10-31 Oce Printing Systems Gmbh System and method for remote maintenance, remote configuration and/or remote operation of an electro-photographic printing system or copying system
JP2004170863A (ja) * 2002-11-22 2004-06-17 Fuji Xerox Co Ltd 画像形成装置及びこれに用いる交換部品の管理方法、並びに交換部品の管理プログラム
JP2004279777A (ja) * 2003-03-17 2004-10-07 Ricoh Co Ltd 利用状況管理システム、管理装置および利用状況収集方法
JP3840200B2 (ja) * 2003-05-12 2006-11-01 キヤノン株式会社 情報処理装置、保守管理方法、プログラム及び記憶媒体
US20040246524A1 (en) * 2003-05-30 2004-12-09 Masaichi Sawada Document output device, document output system, and document output method
JP4253546B2 (ja) * 2003-08-20 2009-04-15 株式会社リコー 文書出力装置及び印刷プログラム
JP3999191B2 (ja) * 2003-11-07 2007-10-31 株式会社リコー 識別標識生成方法及び識別標識生成プログラム
US20050219614A1 (en) * 2004-04-02 2005-10-06 Garg Man M Scalable hierarchical-states based job management engine with resource balancing and services monitoring
JP2005319652A (ja) * 2004-05-07 2005-11-17 Ricoh Co Ltd 画像形成装置
US7369782B2 (en) * 2004-09-14 2008-05-06 Lexmark International, Inc. Method and system for providing technical support relating to an imaging cartridge
JP2006186822A (ja) * 2004-12-28 2006-07-13 Noritsu Koki Co Ltd 画像処理装置及び画像処理システム
US7668912B2 (en) 2005-03-03 2010-02-23 Seiko Epson Corporation Real-time one-button integrated support for networked devices
EP1859391B1 (fr) * 2005-03-14 2010-09-29 Samsung Electronics Co., Ltd. Procede et dispositif portatif pour la mise en antememoire des donnees d'etiquette rf-id
JP2006293256A (ja) * 2005-03-16 2006-10-26 Ricoh Co Ltd 画像形成装置及び遠隔集中管理システム
JP2011209764A (ja) * 2005-03-16 2011-10-20 Ricoh Co Ltd 画像形成装置及び遠隔集中管理システム
JP4745939B2 (ja) * 2006-11-01 2011-08-10 株式会社リコー 遠隔管理システム
KR101077704B1 (ko) * 2007-02-13 2011-10-27 가부시키가이샤 히타치세이사쿠쇼 금속 클러스터 촉매를 이용한 연료 전지
JP4829822B2 (ja) 2007-03-19 2011-12-07 株式会社リコー 遠隔機器管理システム
US20080231883A1 (en) * 2007-03-21 2008-09-25 Trevor James Snyder Usage based service solution
US8223374B2 (en) * 2008-06-27 2012-07-17 Kabushiki Kaisha Toshiba Maintenance system of image forming apparatus and maintenance method of the same
JP2010250487A (ja) * 2009-04-14 2010-11-04 Canon Inc 管理装置、管理方法、及びプログラム
US9817353B2 (en) * 2009-04-24 2017-11-14 Xerox Corporation Method and system for managing service intervals for related components
JP5625689B2 (ja) * 2010-09-29 2014-11-19 株式会社リコー 管理装置、管理システムおよび管理方法
JP5691483B2 (ja) * 2010-12-16 2015-04-01 株式会社リコー 画像形成装置、遠隔管理方法、およびプログラム
JP5849856B2 (ja) * 2012-05-24 2016-02-03 コニカミノルタ株式会社 環境負荷表示処理装置、環境負荷表示方法、およびコンピュータプログラム
JP6129785B2 (ja) * 2013-09-30 2017-05-17 京セラドキュメントソリューションズ株式会社 画像形成装置およびプリンタードライバー
JP5945988B2 (ja) * 2014-11-17 2016-07-05 富士ゼロックス株式会社 端末装置、不具合報告システム及びプログラム
US9766847B1 (en) 2016-03-15 2017-09-19 Kyocera Document Solutions Inc. Management of an image forming apparatus using test page data
US10009482B1 (en) * 2017-02-28 2018-06-26 Kyocera Document Solutions Inc. System and method for diagnosing parts of a printing device to be replaced based on an incident rate
JP7272049B2 (ja) 2019-03-27 2023-05-12 ブラザー工業株式会社 サーバ及びサーバのためのコンピュータプログラム

Family Cites Families (9)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5887216A (en) * 1997-03-19 1999-03-23 Ricoh Company, Ltd. Method and system to diagnos a business office device based on operating parameters set by a user
JP3660363B2 (ja) * 1992-05-28 2005-06-15 株式会社リコー 画像形成装置管理システムとその画像形成装置
JPH06214820A (ja) * 1992-11-24 1994-08-05 Xerox Corp 遠隔診断のための会話形診断データ伝送システム
JP3617686B2 (ja) * 1994-09-26 2005-02-09 株式会社リコー 画像形成装置及び画像形成装置管理システム
JP3442174B2 (ja) * 1995-01-19 2003-09-02 株式会社リコー 画像形成装置サービスシステム
JP3340000B2 (ja) * 1995-03-31 2002-10-28 株式会社リコー 画像形成装置管理システム
JPH0950156A (ja) * 1995-08-07 1997-02-18 Ricoh Co Ltd 画像形成装置及びそのサービスシステム
JP3604504B2 (ja) * 1996-05-31 2004-12-22 株式会社リコー 管理装置と画像形成装置サービスシステム並びに故障発生予測方法
JP3566020B2 (ja) * 1997-03-07 2004-09-15 株式会社リコー 画像形成装置管理システム

Also Published As

Publication number Publication date
JP2000029354A (ja) 2000-01-28
FR2781107A1 (fr) 2000-01-14
US6141507A (en) 2000-10-31
JP3970430B2 (ja) 2007-09-05

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Legal Events

Date Code Title Description
ST Notification of lapse

Effective date: 20160331