EP2585995A1 - Procédés et appareil pour fournir une option de livraison en emballages - Google Patents

Procédés et appareil pour fournir une option de livraison en emballages

Info

Publication number
EP2585995A1
EP2585995A1 EP11804094.8A EP11804094A EP2585995A1 EP 2585995 A1 EP2585995 A1 EP 2585995A1 EP 11804094 A EP11804094 A EP 11804094A EP 2585995 A1 EP2585995 A1 EP 2585995A1
Authority
EP
European Patent Office
Prior art keywords
tote
delivery
customer
items
item
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP11804094.8A
Other languages
German (de)
English (en)
Other versions
EP2585995A4 (fr
Inventor
Janice Vivienne Dearlove
Ward W. Vuillemot
Jeffrey A. Wilke
Douglas J. Herrington
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Amazon Technologies Inc
Original Assignee
Amazon Technologies Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US12/825,226 external-priority patent/US8175935B2/en
Priority claimed from US12/825,234 external-priority patent/US8266018B2/en
Priority claimed from US12/825,249 external-priority patent/US8156013B2/en
Priority claimed from US12/825,243 external-priority patent/US8219463B2/en
Priority claimed from US12/825,254 external-priority patent/US8266017B1/en
Application filed by Amazon Technologies Inc filed Critical Amazon Technologies Inc
Publication of EP2585995A1 publication Critical patent/EP2585995A1/fr
Publication of EP2585995A4 publication Critical patent/EP2585995A4/fr
Withdrawn legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/083—Shipping
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/087—Inventory or stock management, e.g. order filling, procurement or balancing against orders
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/04—Billing or invoicing
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]

Definitions

  • Figure 8 illustrates an example web page of a network site that provides one or more tote delivery service UI elements, according to some embodiments.
  • Figures 9A through 9D illustrates example web pages that provide information about example embodiments of the tote delivery service, according to some embodiments.
  • Figure 10 illustrates an example web page via which a customer may sign in to the tote delivery service, according to some embodiments.
  • Figure 11 illustrates an example web page via which a customer may confirm that an item is to be placed in a pending tote order, according to some embodiments.
  • Figure 13 illustrates an example item detail page that may be presented to a customer that is not subscribed to a subscription-based shipping program provided by the network enterprise, according to some embodiments.
  • Figure 17 illustrates the physical layout and operations of an example fulfillment center when fulfilling a bulk transfer order, according to some embodiments.
  • two or more zones may have the same day of the week as the zone delivery day, and that some zones, or at least some customers in at least some zones, may have more than one delivery day in a week.
  • a customer may have more than one delivery address, and thus may have more than one tote delivery day.
  • at least some customers instead of assigning pre-defined tote delivery days to all customers, at least some customers may be allowed to select a preferred tote delivery day or delivery days, possibly with some restrictions (e.g., a customer may pick between Monday and Friday).
  • at least some customers may be provided with multiple, for example two, tote delivery days per week (e.g., Tuesday and Friday) to a given delivery address.
  • the network enterprise may provide special or different tote bags to at least some customers. For example, seasonal totes and/or holiday totes that are patterned, colored, or otherwise decorated to indicate a season, holiday, or other occasion may be provided. As another example, the network enterprise may provide a "giftwrap" service via which totes may be gift wrapped or otherwise decorated for delivery upon a customer's request, possibly for a fee. As another example, the network enterprise may provide deluxe totes to some customers, possibly for an upgrade fee. As another example, in some embodiments, customers that are members in a subscription-based shipping program may be provided with different totes than those provided to non- subscribed customers.
  • Tote delivery information 336 may, for example, be stored as or in a database.
  • the database may be implemented as a single, monolithic database or as a combination of two or more databases and/or data stored in other, non-database formats, such as files stored in any of various file formats.
  • the database may be or may include a relational database, or may be or may include any other type of database, such as an object oriented database, depending on implementation, or combinations thereof.
  • the database may include a customer database configured for storing information about customers that have accounts for accessing the network site.
  • the database may include a subscription database for storing information about customers that have subscribed to a subscription-based shipping program.
  • FIG. 7 is a flowchart of placing an item into a tote order using a single-action user interface element, according to at least some embodiments.
  • a customer may select a single-action tote delivery service UI element for an item, for example, element 442 of item detail page 400 shown in Figure 8 may be a single-action user interface element.
  • the item may be automatically added to an upcoming tote order in response to the customer selecting the single-action element.
  • the customer may be notified that the item has been placed in the tote order.
  • a web page may be displayed, for example web page 800 of Figure 12, that notifies the customer that the item has been added to the tote order.
  • the customer may be notified via one or more other communications channels, such as email, text message, or telephone.
  • a customer with an account may also be required to sign up for, or sign in to, the tote delivery service to use the tote delivery service and to gain access to at least some of the UI screens and UI elements illustrated in Figures 8 through 16.
  • the tote delivery service may be provided to all qualified customers with an account without requiring the customers to sign up or sign in.
  • the network site may not charge any sign-up or delivery fees for the tote delivery service; the tote delivery service may be offered as a free delivery service to all qualified customers.
  • the network enterprise may charge a fee to sign up for the tote delivery service, and/or may charge a delivery fee for each delivery. However, generally, any fees charged by the network enterprise for the tote delivery service may be less than conventional shipping fees.
  • UI element 442 may open a different web page via which the customer may continue placing the order for the item via the tote delivery service. For example, in embodiments in which a customer is required to sign in to the tote delivery service, if the customer is not currently signed in, selecting UI element 442 may open a web page such as web page 600 shown in Figure 10 via which the customer signs in to the tote delivery service. As another example, in some embodiments, selecting UI element 442 may open a web page such as web page 700 shown in Figure 11 via which a customer may confirm or complete an order to be delivered via the tote delivery service.
  • some customers may be given more tote delivery days per week than other customers.
  • a network enterprise may provide a subscription-based shipping program; subscribers to the shipping program may be provided with one or more shipping options, and possibly other options, that are not provided to non-subscribed customers.
  • Customers that are subscribed to the shipping program may be given an additional tote delivery day as a benefit of being subscribers.
  • customers that are subscribed to the shipping program may be benefits, such as a shorter cutoff time for ordering items to be delivered by tote.
  • Web page 600 may include a sign in area 610 via which a customer may sign in to the tote delivery service.
  • Sign in area 610 may, for example include a UI element via which the customer may enter the customer's email address. The email address may be used to identify the customer and/or to send the customer notifications and reminders related to the tote delivery service.
  • Sign in area 610 may also include one or more UI elements via which the customer may indicate whether the customer is a new customer or an existing customer. In this example, radio buttons are used. If the customer indicates that he or she is a new customer, one or more UI elements may be presented on web page 600 via which the customer may "sign up" for the tote delivery service and receive or specify a password.
  • area 720 may include, for each item, a UI element (e.g., a link to another web page, shown as "Change" in this example) via which the customer may choose to change an item, or the quantity of an item, in a tote order.
  • a UI element e.g., a link to another web page, shown as "Change” in this example
  • changing may include removing the item from a tote order, moving the item to a different tote order, or changing the quantity of the item in the tote order.
  • selecting the "change" UI element may open a web page via which the customer may manage the current content of one or more virtual totes; an example of such a web page is shown as web page 1100 in Figure 15.
  • Figure 12 illustrates an example web page that confirms that a tote order has been placed by the customer, according to some embodiments.
  • Web page 800 may be reached, for example, by selecting UI element 742 of web page 700 shown in Figure 11.
  • Network site navigation 402 may include one or more UI elements, such as buttons, tabs menus, etc., via which the customer may navigate to other pages on the network site and/or perform other functions, such as searches.
  • network site navigation 402 may include a tote 404 user interface element and/or a cart 406 user interface element. Selecting tote 404 may display a web page indicating the contents of the customer's current tote order. Selecting cart 406 may display a web page indicating the contents of the customer's current shopping cart order(s).
  • FIG 14 illustrates an example item detail page that may be presented to a customer subscribed to such a shipping program according to some embodiments.
  • Web page 1000 is an item detail page via which a customer that is currently subscribed to a subscription-based shipping program offered by the network enterprise may order one or more units of a particular item to be shipped according to one or more shipping options offered to subscribers to the shipping program or delivered according to the tote delivery service.
  • Network site navigation 402 may include one or more UI elements, such as buttons, tabs menus, etc., via which the customer may navigate to other pages on the network site and/or perform other functions, such as searches.
  • network site navigation 402 may include a tote 404 user interface element and/or a cart 406 user interface element. Selecting tote 404 may display a web page indicating the contents of the customer's current tote order. Selecting cart 406 may display a web page indicating the contents of the customer's current shopping cart order(s).
  • Figure 15 illustrates an example tote management page that may be presented to a customer according to some embodiments.
  • Tote management page 1100 may be reached, for example, by selecting a "Change" user interface element as shown in area 720 of web page 700 illustrated in Figure 11, or by selecting a UI element 812 on web page 800 illustrated in Figure
  • UI elements that the customer has previously added to the tote 1112 corresponding to the delivery day, and possibly also corresponding to a specific delivery address if the customer has more than one shipping address that qualifies for the tote delivery program.
  • a displayed tote 1112 may be empty.
  • Each item 1114 UI element may be displayed graphically, for example as a thumbnail image representing the particular item 1114, and/or textually, for example as a textual link to an item details page corresponding to the item.
  • selecting an item 1114 UI element may open an item details page for the item.
  • the customer may then add another unit or units of the item to an upcoming tote; upon returning to the tote management page 1100, the added item(s) will be displayed in the appropriate tote 1112.
  • an exchange method may be provided via the tote delivery service whereby a customer may return a damaged item or a wrong item for exchange.
  • the user interface may provide one or more user interface elements whereby the customer may inform the network enterprise that the customer has received a damaged item, or the wrong item, that needs to be replaced.
  • other communications channels may be used to inform the network enterprise that an item needs to be exchanged.
  • a replacement item may be delivered to the customer, either by tote delivery or by a conventional shipping method, and the damaged or wrong item may be placed into a return tote for delivery to the network enterprise. The item may be placed into the tote for pickup either prior to, on the same day as, or subsequent to the day that the replacement item is delivered to the customer.
  • return totes may be used to deliver inventory from other entities, such as merchants or sellers, to the network enterprise.
  • a merchant or seller may provide one or more different items to the network enterprise that may be placed into the network enterprise's inventory, in some cases for sale via the network site.
  • the tote delivery service may be provided to an address of the merchant or seller.
  • the merchant or seller may place items to be delivered to the network enterprise into a return tote that is picked up and delivered to a sortation node on a tote delivery run.
  • the items may be processed into inventory, or may be transferred to some other facility or facilities, such as a fulfillment center, for processing.
  • items received from a merchant or seller at a sortation node may be stored at the sortation node for fulfilling tote orders.
  • agents 1242 may receive pick instructions from control system 1250 on a device such as an RF- connected wireless terminal or handheld scanner, to go to locations in inventory 1230 to pick a list of items for the bulk transfer order 338 from those locations. This may result in a stream and/or batches of picked items for the bulk transfer order, which may then be delivered to at least one station 1260, for example a packing station, in the fulfillment center 350 for processing prior to shipping 1270.
  • a stream may be a continuous or nearly continuous flow of picked items arriving at a station, while groups of items arriving periodically or aperiodically at a station may be referred to as batches.
  • Sortation node 360 may include a receiving 1380 station that receives bulk transfers

Landscapes

  • Business, Economics & Management (AREA)
  • Economics (AREA)
  • Engineering & Computer Science (AREA)
  • Development Economics (AREA)
  • General Business, Economics & Management (AREA)
  • Theoretical Computer Science (AREA)
  • Strategic Management (AREA)
  • Physics & Mathematics (AREA)
  • Marketing (AREA)
  • General Physics & Mathematics (AREA)
  • Finance (AREA)
  • Accounting & Taxation (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Human Resources & Organizations (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Tourism & Hospitality (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

L'invention porte sur un service de livraison en emballages qui peut utiliser une interface utilisateur pouvant offrir de multiples options d'expédition comprenant une option de livraison en emballages à des consommateurs lorsqu'ils commandent des articles offerts par un site de réseau. L'option de livraison en emballages livre des articles aux consommateurs dans des emballages réutilisables à certains jours de livraison en emballages. Les emballages sont livrés à des adresses de livraison les jours de livraison en emballages et récupérés aux adresses de livraison les jours de livraison en emballages suivants. Des consommateurs peuvent placer des articles dans les emballages pour les renvoyer aux installations. Des informations comprenant des données de livraison en emballages peuvent être analysées afin de déterminer des recommandations qui peuvent être envoyées à des consommateurs particuliers par une ou plusieurs voies de communication. Une interface de gestion d'emballages peut fournir des emballages virtuels par lesquels des consommateurs peuvent gérer leurs prochaines livraisons en emballages à un ou plusieurs adresses. Des données de livraison en emballages peuvent être traitées afin de générer des données de transfert en vrac pour des centres d'exécution de commandes et des données de livraison sur zone pour des nœuds de tri.
EP11804094.8A 2010-06-28 2011-06-27 Procédés et appareil pour fournir une option de livraison en emballages Withdrawn EP2585995A4 (fr)

Applications Claiming Priority (6)

Application Number Priority Date Filing Date Title
US12/825,226 US8175935B2 (en) 2010-06-28 2010-06-28 Methods and apparatus for providing multiple product delivery options including a tote delivery option
US12/825,234 US8266018B2 (en) 2010-06-28 2010-06-28 Methods and apparatus for managing tote orders
US12/825,249 US8156013B2 (en) 2010-06-28 2010-06-28 Methods and apparatus for fulfilling tote deliveries
US12/825,243 US8219463B2 (en) 2010-06-28 2010-06-28 Methods and apparatus for returning items via a tote delivery service
US12/825,254 US8266017B1 (en) 2010-06-28 2010-06-28 Methods and apparatus for providing recommendations and reminders to tote delivery customers
PCT/US2011/042042 WO2012006031A1 (fr) 2010-06-28 2011-06-27 Procédés et appareil pour fournir une option de livraison en emballages

Publications (2)

Publication Number Publication Date
EP2585995A1 true EP2585995A1 (fr) 2013-05-01
EP2585995A4 EP2585995A4 (fr) 2014-07-30

Family

ID=45441507

Family Applications (1)

Application Number Title Priority Date Filing Date
EP11804094.8A Withdrawn EP2585995A4 (fr) 2010-06-28 2011-06-27 Procédés et appareil pour fournir une option de livraison en emballages

Country Status (5)

Country Link
EP (1) EP2585995A4 (fr)
JP (1) JP5782119B2 (fr)
CN (2) CN106372829A (fr)
CA (1) CA2804140A1 (fr)
WO (1) WO2012006031A1 (fr)

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Also Published As

Publication number Publication date
CN102959574A (zh) 2013-03-06
CN106372829A (zh) 2017-02-01
CA2804140A1 (fr) 2012-01-12
WO2012006031A1 (fr) 2012-01-12
JP5782119B2 (ja) 2015-09-24
JP2013531856A (ja) 2013-08-08
CN102959574B (zh) 2016-09-21
EP2585995A4 (fr) 2014-07-30

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