CN107277277B - 一种呼叫中心交互系统及方法 - Google Patents
一种呼叫中心交互系统及方法 Download PDFInfo
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- CN107277277B CN107277277B CN201710350465.3A CN201710350465A CN107277277B CN 107277277 B CN107277277 B CN 107277277B CN 201710350465 A CN201710350465 A CN 201710350465A CN 107277277 B CN107277277 B CN 107277277B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/005—Interface circuits for subscriber lines
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42136—Administration or customisation of services
- H04M3/4217—Managing service interactions
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
- H04M3/4936—Speech interaction details
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/527—Centralised call answering arrangements not requiring operator intervention
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- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Human Computer Interaction (AREA)
- Telephonic Communication Services (AREA)
Abstract
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Priority Applications (1)
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CN201710350465.3A CN107277277B (zh) | 2017-05-18 | 2017-05-18 | 一种呼叫中心交互系统及方法 |
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CN201710350465.3A CN107277277B (zh) | 2017-05-18 | 2017-05-18 | 一种呼叫中心交互系统及方法 |
Publications (2)
Publication Number | Publication Date |
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CN107277277A CN107277277A (zh) | 2017-10-20 |
CN107277277B true CN107277277B (zh) | 2021-04-13 |
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CN201710350465.3A Active CN107277277B (zh) | 2017-05-18 | 2017-05-18 | 一种呼叫中心交互系统及方法 |
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Families Citing this family (1)
Publication number | Priority date | Publication date | Assignee | Title |
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CN112910880B (zh) * | 2021-01-28 | 2022-04-12 | 腾讯科技(深圳)有限公司 | 虚拟房间创建方法、系统、装置、设备及介质 |
Citations (5)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN102158612A (zh) * | 2010-02-11 | 2011-08-17 | 青牛(北京)技术有限公司 | 基于云计算技术的虚拟呼叫中心系统及其操作方法 |
CN102469219A (zh) * | 2010-11-12 | 2012-05-23 | 中兴通讯股份有限公司 | 基于呼叫中心的排队处理方法及系统 |
CN103369154A (zh) * | 2012-03-28 | 2013-10-23 | 中兴通讯股份有限公司 | 交互处理方法及装置 |
CN103686607A (zh) * | 2012-09-10 | 2014-03-26 | 中国移动通信集团公司 | 一种终端与呼叫中心交互式应答通信的方法和系统 |
CN106528682A (zh) * | 2016-10-25 | 2017-03-22 | 安徽讯呼信息科技有限公司 | 一种呼叫中心大数据文本挖掘系统 |
Family Cites Families (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US20090003579A1 (en) * | 2007-06-29 | 2009-01-01 | Verizon Data Services Inc. | Apparatus and method for providing call deflection |
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2017
- 2017-05-18 CN CN201710350465.3A patent/CN107277277B/zh active Active
Patent Citations (5)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN102158612A (zh) * | 2010-02-11 | 2011-08-17 | 青牛(北京)技术有限公司 | 基于云计算技术的虚拟呼叫中心系统及其操作方法 |
CN102469219A (zh) * | 2010-11-12 | 2012-05-23 | 中兴通讯股份有限公司 | 基于呼叫中心的排队处理方法及系统 |
CN103369154A (zh) * | 2012-03-28 | 2013-10-23 | 中兴通讯股份有限公司 | 交互处理方法及装置 |
CN103686607A (zh) * | 2012-09-10 | 2014-03-26 | 中国移动通信集团公司 | 一种终端与呼叫中心交互式应答通信的方法和系统 |
CN106528682A (zh) * | 2016-10-25 | 2017-03-22 | 安徽讯呼信息科技有限公司 | 一种呼叫中心大数据文本挖掘系统 |
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CN107277277A (zh) | 2017-10-20 |
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Application publication date: 20171020 Assignee: Guiyang Langma Communication Technology Co.,Ltd. Assignor: GUIYANG LONGMASTER INFORMATION & TECHNOLOGY Co.,Ltd. Contract record no.: X2022520000001 Denomination of invention: A call center interaction system and method Granted publication date: 20210413 License type: Common License Record date: 20220222 |
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Application publication date: 20171020 Assignee: Guiyang Longma Video Technology Co.,Ltd. Assignor: GUIYANG LONGMASTER INFORMATION & TECHNOLOGY Co.,Ltd. Contract record no.: X2022520000003 Denomination of invention: A call center interaction system and method Granted publication date: 20210413 License type: Common License Record date: 20220302 Application publication date: 20171020 Assignee: GUIYANG SANJIU INTERNET MEDICAL Co.,Ltd. Assignor: GUIYANG LONGMASTER INFORMATION & TECHNOLOGY Co.,Ltd. Contract record no.: X2022520000002 Denomination of invention: A call center interaction system and method Granted publication date: 20210413 License type: Common License Record date: 20220301 |
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