BR112014023591A2 - método usando algoritmo de variância e/ou compensação de distribuição, sistema de mapeamento de chamada - Google Patents

método usando algoritmo de variância e/ou compensação de distribuição, sistema de mapeamento de chamada

Info

Publication number
BR112014023591A2
BR112014023591A2 BR112014023591A BR112014023591A BR112014023591A2 BR 112014023591 A2 BR112014023591 A2 BR 112014023591A2 BR 112014023591 A BR112014023591 A BR 112014023591A BR 112014023591 A BR112014023591 A BR 112014023591A BR 112014023591 A2 BR112014023591 A2 BR 112014023591A2
Authority
BR
Brazil
Prior art keywords
mapping system
variance algorithm
distribution compensation
call mapping
call
Prior art date
Application number
BR112014023591A
Other languages
English (en)
Other versions
BR112014023591A8 (pt
Inventor
Kan Ittai
Chishti Zia
Original Assignee
Afiniti Int Holdings Ltd
Satmap International Holding Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Afiniti Int Holdings Ltd, Satmap International Holding Ltd filed Critical Afiniti Int Holdings Ltd
Publication of BR112014023591A2 publication Critical patent/BR112014023591A2/pt
Publication of BR112014023591A8 publication Critical patent/BR112014023591A8/pt

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5232—Call distribution algorithms
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5158—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with automated outdialling systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5232—Call distribution algorithms
    • H04M3/5233—Operator skill based call distribution
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5238—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing with waiting time or load prediction arrangements
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
BR112014023591A 2012-03-26 2013-03-21 método usando algoritmo de variância e/ou compensação de distribuição, sistema de mapeamento de chamada BR112014023591A8 (pt)

Applications Claiming Priority (5)

Application Number Priority Date Filing Date Title
US201261615788P 2012-03-26 2012-03-26
US201261615779P 2012-03-26 2012-03-26
US201261615772P 2012-03-26 2012-03-26
US13/843,541 US8565410B2 (en) 2012-03-26 2013-03-15 Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation
PCT/US2013/033268 WO2013148454A1 (en) 2012-03-26 2013-03-21 Call mapping systems and methods using variance algorithm (va) and/or distribution compensation

Publications (2)

Publication Number Publication Date
BR112014023591A2 true BR112014023591A2 (pt) 2017-08-22
BR112014023591A8 BR112014023591A8 (pt) 2021-06-22

Family

ID=49211828

Family Applications (2)

Application Number Title Priority Date Filing Date
BR112014023586A BR112014023586A2 (pt) 2012-03-26 2013-03-21 Sistemas e métodos de mapeamento de chamadas usando regressão de média bayesiana (bmr)
BR112014023591A BR112014023591A8 (pt) 2012-03-26 2013-03-21 método usando algoritmo de variância e/ou compensação de distribuição, sistema de mapeamento de chamada

Family Applications Before (1)

Application Number Title Priority Date Filing Date
BR112014023586A BR112014023586A2 (pt) 2012-03-26 2013-03-21 Sistemas e métodos de mapeamento de chamadas usando regressão de média bayesiana (bmr)

Country Status (14)

Country Link
US (6) US8565410B2 (pt)
EP (3) EP2832083B1 (pt)
JP (8) JP5990634B2 (pt)
CN (4) CN106878572B (pt)
AU (6) AU2013240133B2 (pt)
BR (2) BR112014023586A2 (pt)
CA (5) CA2868022C (pt)
ES (1) ES2732750T3 (pt)
HK (3) HK1206893A1 (pt)
HU (1) HUE044697T2 (pt)
MX (2) MX340854B (pt)
PH (2) PH12014502129B1 (pt)
PT (1) PT2832083T (pt)
WO (2) WO2013148452A1 (pt)

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JP6751126B2 (ja) 2020-09-02
AU2013240133A1 (en) 2014-10-02
MX340854B (es) 2016-07-28
CN106878572B (zh) 2021-02-26
CA2993375A1 (en) 2013-10-03
HK1208975A1 (en) 2016-03-18
US8929537B2 (en) 2015-01-06
AU2013240131A1 (en) 2014-10-09
MX2014011543A (es) 2015-04-08
PH12014502129B1 (en) 2014-12-10
US20130251137A1 (en) 2013-09-26
JP2016208546A (ja) 2016-12-08
JP2021108502A (ja) 2021-07-29
EP3506614A1 (en) 2019-07-03
AU2022202414A1 (en) 2022-05-05
PH12014502130A1 (en) 2014-12-10
EP2832083A1 (en) 2015-02-04
JP5990634B2 (ja) 2016-09-14
CN106878572A (zh) 2017-06-20
JP6882382B2 (ja) 2021-06-02
JP2020195149A (ja) 2020-12-03
US9025757B2 (en) 2015-05-05
JP7071043B2 (ja) 2022-05-18
WO2013148454A1 (en) 2013-10-03
JP2015514268A (ja) 2015-05-18
EP2832079A1 (en) 2015-02-04
CN104521225B (zh) 2017-12-08
AU2016269461A1 (en) 2017-02-02
CA3167095A1 (en) 2013-10-03
US20190281160A1 (en) 2019-09-12
AU2019201218B2 (en) 2020-05-28
HK1206893A1 (en) 2016-01-15
US8565410B2 (en) 2013-10-22
US10334107B2 (en) 2019-06-25
CA2868022A1 (en) 2013-10-03
HK1251835A1 (zh) 2019-04-12
AU2019201218A1 (en) 2019-03-14
MX346287B (es) 2017-03-14
US20150271332A1 (en) 2015-09-24
AU2022202414B2 (en) 2023-08-03
US20210203783A1 (en) 2021-07-01
EP2832083A4 (en) 2015-12-30
JP2019193301A (ja) 2019-10-31
AU2013240133B2 (en) 2017-09-28
JP2015514371A (ja) 2015-05-18
CN104521225A (zh) 2015-04-15
AU2013240131B2 (en) 2016-12-08
US20140044255A1 (en) 2014-02-13
CN107749932A (zh) 2018-03-02
PH12014502130B1 (en) 2014-12-10
CN104509081A (zh) 2015-04-08
JP2017055408A (ja) 2017-03-16
JP2019033528A (ja) 2019-02-28
CA2993380C (en) 2020-06-23
CA2868022C (en) 2022-09-20
US20130251138A1 (en) 2013-09-26
EP2832079A4 (en) 2015-12-09
CA2993380A1 (en) 2013-10-03
BR112014023586A2 (pt) 2017-08-22
PT2832083T (pt) 2019-08-07
BR112014023591A8 (pt) 2021-06-22
HUE044697T2 (hu) 2019-11-28

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