WO2020037876A1 - 酒店业务的办理方法及快递柜 - Google Patents

酒店业务的办理方法及快递柜 Download PDF

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Publication number
WO2020037876A1
WO2020037876A1 PCT/CN2018/119095 CN2018119095W WO2020037876A1 WO 2020037876 A1 WO2020037876 A1 WO 2020037876A1 CN 2018119095 W CN2018119095 W CN 2018119095W WO 2020037876 A1 WO2020037876 A1 WO 2020037876A1
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Prior art keywords
hotel
user
instruction
information
check
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PCT/CN2018/119095
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English (en)
French (fr)
Inventor
马海燕
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深圳市丰巢科技有限公司
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Publication of WO2020037876A1 publication Critical patent/WO2020037876A1/zh

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/12—Hotels or restaurants
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
    • G07F17/10—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for means for safe-keeping of property, left temporarily, e.g. by fastening the property
    • G07F17/12—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for means for safe-keeping of property, left temporarily, e.g. by fastening the property comprising lockable containers, e.g. for accepting clothes to be cleaned

Definitions

  • the present disclosure relates to the field of communication technology, for example, to a method for handling hotel business and a courier cabinet.
  • the present disclosure provides a method for handling hotel business and a courier cabinet, which solves the problem of manual handling of hotel business in related technologies and low processing efficiency.
  • the present disclosure provides a method for processing a hotel business, which is applied to a courier cabinet and includes:
  • the step of receiving a self-service processing instruction of a hotel service and reading the identity information of the user includes:
  • the operation instruction is the hotel business self-service instruction
  • the identity information of the user is read.
  • the obtaining the service handling information of the user according to the identity information includes:
  • identity information at least one of the following information of the user at the hotel is obtained: reservation order information, check-in information, and renewal information.
  • the hotel service self-service instruction is a hotel reservation instruction
  • the obtaining a processing confirmation instruction based on the business processing information, and performing an operation of a hotel business processing based on the business processing information and the processing confirmation instruction includes:
  • the back-end server is used to query the room usage status.
  • the reservation of the hotel room is completed.
  • the hotel business self-service instruction is a hotel check-in instruction
  • the obtaining a processing confirmation instruction based on the business processing information, and performing an operation of a hotel business processing based on the business processing information and the processing confirmation instruction includes:
  • the user is prompted to make an appointment, and after the reservation order is completed and paid, and if the current time is determined to be the check-in date, a room is issued from the hotel room card entrance Card to complete hotel check-in.
  • the hotel service self-service instruction is a hotel renewal instruction
  • the obtaining a processing confirmation instruction based on the business processing information, and performing an operation of a hotel business processing based on the business processing information and the processing confirmation instruction includes:
  • the hotel service self-service instruction is a hotel check-out instruction
  • the obtaining a processing confirmation instruction based on the business processing information, and performing an operation of a hotel business processing based on the business processing information and the processing confirmation instruction includes:
  • the hotel check-out service is completed;
  • the excess amount is calculated according to a preset over-time rule. After detecting the payment of the excess amount is successful, the user is prompted to return the room card, and if the room card return is detected to be successful, Complete hotel check-out.
  • an embodiment of the present disclosure further provides a courier cabinet, where the courier cabinet includes:
  • At least one processor At least one processor
  • a memory connected in communication with the at least one processor
  • the memory stores instructions executable by the at least one processor, and the instructions are executed by the at least one processor, so that the at least one processor can execute the foregoing method.
  • the express cabinet further includes:
  • a display screen configured to display an operation interface and receive a user's operation instruction based on the operation interface
  • ID reading area set to obtain the user's identity information
  • Room card slot set to store room cards for hotel rooms
  • the entrance and exit of the hotel room card is set to issue the room card when the user checks in, and recover the room card when the user checks out.
  • an embodiment of the present disclosure further provides a non-volatile computer-readable storage medium, where the non-volatile computer-readable storage medium stores computer-executable instructions, and the computer-executable instructions are When being executed by one or more processors, the one or more processors may be caused to execute the foregoing method.
  • an embodiment of the present disclosure provides a computer program product.
  • the computer program product includes a computer program stored on a non-volatile computer-readable storage medium.
  • the computer program includes program instructions. When the program instructions are executed by a processor, the processor is caused to execute the foregoing method.
  • FIG. 1 is a flowchart of a method for processing a hotel service according to an embodiment of the present disclosure
  • FIG. 2 is a schematic structural diagram of a courier cabinet according to an embodiment of the present disclosure.
  • the hotel business and the courier service are integrated. Therefore, the hotel operator has to manage and set up the hotel business in the courier cabinet in advance, including but not limited to hotel and room card management, room card inward management, Self-reservation / renewal management, self-check-in management, self-check-out management, invoice management, membership management and insufficient room card reminders.
  • hotel and room card management refers to hotel operators maintain and manage room numbers and room cards, query room status and room card status.
  • Room card in-cabin management refers to opening an account and maintaining an account for the administrator who dispatched the in-cabinet.
  • Self-service reservation / renewal management refers to checking the status of user reservations and / or renewal orders and room cards.
  • Self-check-in management refers to checking the status of the self-check-in order and room card.
  • Self-check-out management refers to checking the status of the user's self-check-out order and room card.
  • Invoice management refers to reviewing user invoice applications; membership management refers to querying user information for self-check-in and check-out of hotels.
  • the insufficient room card reminder means that the number of room cards is lower than the threshold, and reminds hotel staff whether to place more room cards. In an embodiment, if the hotel has a tight house, the room card shortage alert can be ignored, or the room card shortage alert can be turned off.
  • the threshold may be set to 10.
  • FIG. 1 is a flowchart of a method for processing a hotel service according to an embodiment of the present disclosure, which is applied to a courier cabinet. As shown in Figure 1, it includes:
  • Step 100 Receive a self-service instruction for a hotel business, and read the identity information of the user;
  • Step 200 Obtain service processing information of the user according to the identity information.
  • Step 300 Obtain a processing confirmation instruction based on the service processing information, and perform an operation of hotel service processing according to the service processing information and the processing confirmation instruction.
  • the courier cabinet in the embodiment of the present disclosure is disposed in a hotel lobby or a location that is less than a predetermined distance from the hotel. In one embodiment, the predetermined distance is 100 meters.
  • an ID card reading area, a hotel room card entrance and exit, and a room card slot are added to the relevant courier cabinet. Among them, the ID reading area is set to extract the user's identity information, the room card slot is set to store the room card of the hotel room, the hotel room card entrance is set to issue the room card when the user checks in, and collect it when the user checks out room card.
  • the operation interface of the express cabinet displays such services as express delivery, pick-up, temporary storage, and hotel business handling.
  • the hotel business handling includes but is not limited to hotel check-in, hotel check-out, hotel reservation, and hotel renewal. If the user selects a hotel business self-service instruction on the operation interface, the user is prompted to start verifying identity information.
  • the identity information may be the user ’s identity card information, which may be obtained by reading the user ’s identity card form or by entering the user ’s name and ID number on the operation interface. Entry of identity information.
  • the courier cabinet After obtaining the user's identity information at the courier cabinet, it obtains the user's reservation order information, check-in information, and contract renewal information. After obtaining the confirmation instructions entered by the user, according to the obtained business processing information and confirmation instructions, the hotel check-in, hotel check-out, hotel reservation, and hotel renewal, etc., are automatically executed.
  • Integrating hotel business through the use of express cabinets is conducive to saving hotel labor costs and realizing 24-hour self-service reservations, contract renewals, check-in and check-out procedures; it is helpful to improve the service experience of hotel users who check in, check out, storage, and Multiple business requirements resulting from the combination of multiple scenarios such as software.
  • step 100 includes:
  • the operation instruction is a self-service instruction for the hotel business
  • the identity information of the user is read.
  • the operation instruction input by the user is received on the first page of the display screen of the express cabinet, and the operation instruction is parsed. If the operation instruction is a deposit or retrieval instruction, it is the same as that of the ordinary express cabinet. The method is the same and will not be repeated here.
  • the parsed operation instruction is a self-service processing instruction for the hotel business, then read the user's identity information, for example, read the user's ID information. If the reading fails, the user is prompted to fail to read the identity information. If the reading is successful, the operation of step 200 is performed.
  • the user may also select the temporary storage service on the homepage of the display box of the express cabinet.
  • the user may check in the luggage before checking in to the hotel, and the user may temporarily store the luggage or mail the luggage directly to the destination when checking out. Greatly improve user experience and satisfaction.
  • step 200 includes:
  • identity information at least one of the following information of the user at the hotel is obtained: reservation order information, check-in information, and renewal information.
  • the hotel business self-service instruction is a hotel reservation instruction. After the user's identity information is read successfully, the user's reservation information at the hotel, check-in information, and renewal information are obtained.
  • the reservation order information includes whether there is a reservation order at the hotel, the check-in information includes whether the hotel has been checked in, and the renewal information is whether or not a renewal has been selected.
  • the user's membership information at the hotel can also be obtained through the identity information. If the user is a hotel member, the user can enjoy the predetermined member discount for the price of the hotel reservation. If the user is not a hotel member, the booking price is No discount.
  • step 300 includes:
  • reservation order that does not match the identity information of the user is not obtained according to the reservation order information, completing the reservation order according to the hotel room information selected by the user instruction;
  • the back-end server is used to query the room usage status. In the case where there is an empty room and it is detected that the payment of the completed reservation order is successful, the reservation of the hotel room is completed.
  • the user clicks on the homepage of the courier cabinet "hotel reservation / renewal", the screen prompts of the courier cabinet: Please swipe the ID card, and if the courier cabinet successfully reads the user's ID card, if there is any For bookings of matching hotels or check-in orders without check-out, the user is prompted to choose to check in, renew, check out, or re-book;
  • the user's ID card is read. If the user's ID card is successfully read, the user can use WeChat scan code to place an order on the mobile phone. After selecting the check-in time, check-out time, room type, and number of people, submit the order. The back-end system checks whether the order has a room, generates a pending order if there is a room, and reminds the user to pay; if there is no room, it prompts the user. No room.
  • the courier counter shows that the reservation is successful. If the user is checking in on the same day, he can directly pick up the room card. If the user makes a non-scheduled date, he will be prompted to check in on the day of the booking.
  • step 300 when the hotel business self-service instruction is a hotel check-in instruction, step 300 includes:
  • the user is prompted to make an appointment, and after the reservation order is completed and paid, it is determined whether the current time is the check-in date. If the current time is the check-in date, the hotel room card is used. Issue a room card at the entrance to complete the hotel check-in.
  • the user can make a hotel reservation through a hotel reservation platform that cooperates with a courier cabinet, or check in on the day of check-in after the hotel reservation is made.
  • the user goes to the courier cabinet and clicks on the hotel homepage option on the screen.
  • the screen displays: Please swipe the ID card, the user swipes the ID card at the location of the courier cabinet (also called the cabinet machine), reads the user's ID card information, and the back-end server compares the ID card information with a hotel reservation. If there is no reservation, the user is prompted to make a reservation on the hotel reservation platform; if there is a reservation, the back-end server checks whether the user needs to pay. If payment is required, the screen displays the QR code for booking the hotel payment so that the user can use the mobile phone to scan the code for payment.
  • the courier cabinet also called the cabinet machine
  • the background server judges whether the current time is within the check-in date range. If the current time is within the check-in date range, the cabinet screen displays: Welcome to check in, please take your room card; if the current time If the check-in date is not within the range of the check-in date, the terminal will display the check-in date to check-in;
  • the user obtains the room card from the hotel room card entrance and exit, and the check-in is successful.
  • the hotel business self-service instruction is a hotel renewal instruction.
  • Step 300 includes:
  • the user selects the renewal days selected by the user; according to the renewal days, the backstage server is used to query the room usage, and if there are free rooms, the payment is successfully detected After that, the hotel renewal business is completed.
  • the user swipes his ID card there is already a hotel order that matches the user's identity information. If he does not check in, the user is prompted to choose to stay or continue to make a reservation; if he has already checked in, the user is prompted to choose to renew, Check out or continue booking.
  • the code scanning order page pops up, so that the user can confirm the order on the mobile phone after scanning the code, and select the number of days to renew. Whether to pick up the card (it can be picked up immediately on the day of reservation, and on other dates, the card will be checked in on the check-in date).
  • the hotel business self-service instruction is a hotel check-out instruction.
  • Step 300 includes:
  • the hotel check-out service is completed;
  • the check-out instruction is checked to determine whether the current time exceeds the check-out date. If the current time does not exceed the check-out date, the user is prompted to return the room card. After detecting that the room card is successfully returned, the hotel check-out service is completed If the current time has exceeded the check-out date, get the preset time-out rule, and calculate the excess amount according to the preset time-out rule. After detecting the user to pay the excess amount, prompt the user to return the room card and check After the room card is successfully returned, the hotel check-out service is completed.
  • the hotel check-out process is as follows: the user goes to the cabinet and clicks to check out; the cabinet screen displays: Please swipe the ID card; the courier cabinet reads the user's ID card and prompts the user: Please insert the room card; the user inserts the card The room card is in and out of the slot.
  • the background system checks whether the room card is correct. If the room card is correct, the check-out is successful. If the room card is wrong, the card is returned and the user is prompted to insert the correct room card.
  • the screen of the express cabinet prompts the user whether to require an electronic invoice; if the user receives an electronic invoice selected by the user, the cabinet terminal prompts the user to scan the QR code to enable the user to submit the electronic invoice information after scanning the code, Select the personal or corporate invoice. If you choose the corporate invoice, you need to fill in the company header and enter / confirm the email address for receiving the electronic invoice. If the user does not choose to issue an invoice, the checkout is completed directly. Invoice success notice, you can view the invoice in the reserved email address.
  • an embodiment of the present disclosure provides a courier cabinet.
  • the courier cabinet 10 includes:
  • the one or more processors 110 and the memory 120 are described by taking a processor 110 as an example in FIG. 2.
  • the processor 110 and the memory 120 may be connected through a bus or in other manners. In FIG. 2, the connection through the bus is used as an example.
  • the processor 110 is configured to complete one or more control logics of the electronic device 10.
  • the processor 110 may be a general-purpose processor, a digital signal processor (DSP), or an application-specific integrated circuit (ASIC).
  • DSP digital signal processor
  • ASIC application-specific integrated circuit
  • FPGA Field-Programmable Gate Array
  • FPGA microcontroller
  • ARM Acorn Reduced Instruction Set Computer
  • the processor 110 may also be any conventional processor, microprocessor, or state machine.
  • the processor 110 may also be implemented as a combination of computing devices, for example, a combination of a DSP and a microprocessor, multiple microprocessors, one or more microprocessors in conjunction with a DSP, and / or any other such configuration.
  • the memory 120 is a non-volatile computer-readable storage medium, and may be configured to store a non-volatile software program, a non-volatile computer executable program, and a module, corresponding to a method for handling a hotel service in the embodiment of the present disclosure.
  • the processor 110 executes one or more functional applications and data processing of the electronic device 10 by running the non-volatile software programs, instructions, and units stored in the memory 120, that is, the implementation of the hotel business in the method embodiment described above. How to do it.
  • the memory 120 may include a storage program area and a storage data area, wherein the storage program area may store an application program that operates the electronic device and at least one function; the storage data area may store data created according to the use of the electronic device 10 and the like.
  • the memory 120 may include a high-speed random access memory, and may further include a non-volatile memory, such as at least one magnetic disk storage device, a flash memory device, or other non-volatile solid-state storage device.
  • the memory 120 may include memory remotely disposed with respect to the processor 110, and these remote memories may be connected to the electronic device 10 through a network. Examples of the above network include, but are not limited to, the Internet, an intranet, a local area network, a mobile communication network, and combinations thereof.
  • One or more units are stored in the memory 120, and when executed by the one or more processors 110, the method for processing a hotel service in any of the above method embodiments is performed, for example, steps 100 to 300 in the above method are performed.
  • the above-mentioned express box 10 can execute the method described in the embodiment of the present disclosure, and has the corresponding functional modules and effects of executing the method.
  • the method for handling hotel services provided in the embodiments of the present disclosure.
  • an embodiment of the present disclosure provides a non-volatile computer-readable storage medium.
  • the computer-readable storage medium stores computer-executable instructions, and the computer-executable instructions are executed by one or more processors. For example, step 100 to step 300 in the above method are performed.
  • an embodiment of the present disclosure provides a computer program product.
  • the computer program product includes a computer program stored on a non-volatile computer-readable storage medium.
  • the computer program includes program instructions. When the program instructions are processed, When the processor executes, the processor is caused to execute the method described in the foregoing method embodiment. For example, step 100 to step 300 in the above method are performed.
  • the disclosure provides a hotel business processing method and a courier cabinet, which can realize the combination of the hotel business and the courier cabinet. After effectively identifying and verifying the identity of the user, the user can self-service the hotel business 24 hours. Placed near the hotel, it can also be convenient for check-in users' luggage storage and mailing of special products, which provides convenience for users to handle hotel business.
  • the embodiments of the express cabinet described above are merely schematic, in which the units described as separate components may or may not be physically separated, and the components displayed as units may or may not be physical units, that is, may be located in one Place, or can be distributed across multiple network elements. Some or all of the modules may be selected according to actual requirements to achieve the objective of the solution of this embodiment.
  • the above-mentioned technical solution essentially or part that contributes to the related technology can be embodied in the form of a software product.
  • the computer software product can exist in a computer-readable storage medium, such as a read-only memory (Read Only Memory, ROM) / Random access memory (RAM), magnetic disks, compact discs, etc., including multiple instructions to enable a computer device (which can be a personal computer, server, or network device, etc.) to execute one or more embodiments or Part of the examples.

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Abstract

本文公开了一种酒店业务的办理方法，包括：接收酒店业务自助办理指令，读取用户的身份信息；根据所述身份信息获取所述用户的业务办理信息；获取基于所述业务办理信息的办理确认指令，根据所述业务办理信息及所述办理确认指令，执行酒店业务办理的操作。本文还公开了一种快递柜、存储介质以及计算机程序产品。

Description

酒店业务的办理方法及快递柜
本申请要求在2018年8月23日提交中国专利局、申请号为201810968102.0的中国专利申请的优先权，该申请的全部内容通过引用结合在本申请中。
技术领域
本公开涉及通信技术领域，例如涉及一种酒店业务的办理方法及快递柜。
背景技术
人们通常要在酒店服务台人工办理酒店预约、续约、入住或退房手续，为了客户半夜退房的需求，酒店要配备夜班的服务人员，比较浪费人力；部分酒店配置有自助办理业务软件，但是通常为单机版，不利于联网操作，客户体验较差，同时覆盖使用场景比较少，没有酒店预约和续约功能，不利于客户使用。
发明内容
本公开提供一种酒店业务的办理方法及快递柜，解决相关技术中的酒店业务办理要人工办理，办理效率低的问题。
在一实施例中，本公开提供一种酒店业务的办理方法，应用于快递柜，包括：
接收酒店业务自助办理指令，读取用户的身份信息；
根据所述身份信息获取所述用户的业务办理信息；
获取基于所述业务办理信息的办理确认指令，根据所述业务办理信息以及所述办理确认指令，执行酒店业务办理的操作。
在一实施例中，所述接收酒店业务自助办理指令，读取用户的身份信息， 包括：
通过所述快递柜的显示屏显示的操作界面接收操作指令，并解析所述操作指令；
若所述操作指令为所述酒店业务自助办理指令，则读取用户的身份信息。
在一实施例中所述根据所述身份信息获取所述用户的业务办理信息，包括：
根据所述身份信息获取所述用户在酒店的以下至少一种信息：预约订单信息、办理入住信息、续约信息。
在一实施例中，所述酒店业务自助办理指令为酒店预约指令；
所述获取基于所述业务办理信息的办理确认指令，根据所述业务办理信息以及所述办理确认指令，执行酒店业务办理的操作，包括：
获取基于所述酒店预约指令的办理确认指令；
若根据所述预约订单信息获取不到与所述用户的身份信息匹配的预约订单，则根据用户指令选择的酒店房间信息，完成预约订单；
根据已完成的预约订单向后台服务器查询房间使用状况，在存在空余房间，且检测到所述已完成的预约订单付款成功的情况下，完成酒店房间的预约。
在一实施例中，所述酒店业务自助办理指令为酒店入住指令；
所述获取基于所述业务办理信息的办理确认指令，根据所述业务办理信息以及所述办理确认指令，执行酒店业务办理的操作，包括：
获取基于所述酒店入住指令的办理确认指令，并根据所述业务办理信息判断是否已存在与所述用户的身份信息匹配的预约订单；
若已存在与所述用户的身份信息匹配的预约订单且已付款，则在确定当前时间为入住日期的情况下，从酒店房卡出入口下发房卡，完成酒店入住业务办 理；
若不存在与所述用户的身份信息匹配的预约订单，则提示用户预约，并在预约订单完成且已付款后，以及在确定当前时间为入住日期的情况下，从酒店房卡出入口下发房卡，完成酒店入住业务办理。
在一实施例中，所述酒店业务自助办理指令为酒店续约指令；
所述获取基于所述业务办理信息的办理确认指令，根据根据业务办理信息以及所述办理确认指令，执行酒店业务办理的操作，包括：
获取基于所述酒店续约指令的办理确认指令；
若根据所述业务办理信息确定已存在与所述用户的身份信息匹配的预约订单且已付款，则接收所述用户选择的续约天数；
根据所述续约天数向后台服务器查询房间使用情况，在存在空余房间且检测到所述预约订单付款成功的情况下，完成酒店续约业务办理。
在一实施例中，所述酒店业务自助办理指令为酒店退房指令；
所述获取基于所述业务办理信息的办理确认指令，根据所述业务办理信息以及所述办理确认指令，执行酒店业务办理的操作，包括：
获取基于所述酒店退房指令的办理确认指令，根据所述业务办理信息判断当前时间是否超出退房日期；
若当前时间未超出退房日期，则提示用户退回房卡，在检测到房卡退回成功的情况下，完成酒店退房业务办理；
若当前时间已超出退房日期，则根据预设的超出时间规则计算超出金额，在检测到所述超出金额支付成功后，提示用户退回房卡，并在检测到房卡退回成功的情况下，完成酒店退房业务办理。
在一实施例中，本公开实施例还提供了一种快递柜，所述快递柜包括：
至少一个处理器；以及，
与所述至少一个处理器通信连接的存储器；
其中，所述存储器存储有可被所述至少一个处理器执行的指令，所述指令被所述至少一个处理器执行，以使所述至少一个处理器能够执行上述的方法。
在一实施例中，所述快递柜还包括：
显示屏，设置为显示操作界面，并接收用户基于所述操作界面的操作指令；
身份证读取区，设置为获取用户的身份信息；
房卡卡槽，设置为存储酒店房间的房卡；
酒店房卡出入口，设置为当用户入住时下发房卡，当用户退房时回收房卡。
在一实施例中，本公开实施例还提供了一种非易失性计算机可读存储介质，所述非易失性计算机可读存储介质存储有计算机可执行指令，该计算机可执行指令被一个或多个处理器执行时，可使得所述一个或多个处理器执行上述的方法。
在一实施例中，本公开实施例提供了一种计算机程序产品，所述计算机程序产品包括存储在非易失性计算机可读存储介质上的计算机程序，所述计算机程序包括程序指令，当所述程序指令被处理器执行时，使所述处理器执行上述的方法。
附图说明
图1为本公开实施例提供的一种酒店业务的办理方法的流程图；
图2为本公开实施例提供的一种快递柜的结构示意图。
具体实施方式
此处所描述的实施例用于解释本公开，并不用于限定本公开。以下结合附图对本公开实施例进行介绍。
本公开实施例中将酒店业务与快递业务进行融合，因此，酒店运营人员要预先对快递柜中的酒店业务进行管理设置，其中，包括但不限于酒店及房卡管理、房卡入柜管理、自助预约/续约管理、自助入住管理、自助退房管理、发票管理、会员管理和房卡不足提醒。其中，酒店及房卡管理是指酒店运营人员维护和管理房间号及房卡，查询房间状态及房卡状态。房卡入柜管理是指给派送入柜管理员开通账号并维护账号。自助预约/续约管理是指查看用户预约和/或续约订单及房卡状态。自助入住管理指查看用户自助入住的订单及房卡状态。自助退房管理是指查看用户自助退房的订单及房卡状态。发票管理是指审核用户发票申请；会员管理是指查询酒店自助入住和退房的用户信息。房卡不足提醒是指房卡数量低于阈值，提醒酒店人员是否要放置更多房卡。在一实施例中，如果酒店房源紧张则可以忽略该房卡不足提醒，或者关闭该房卡不足提醒。在一实施例中，阈值可以设置为10个。
请参阅图1，图1为本公开实施例提供的一种酒店业务的办理方法的流程图，应用于快递柜。如图1所示，包括：
步骤100、接收酒店业务自助办理指令，读取用户的身份信息；
步骤200、根据所述身份信息获取所述用户的业务办理信息；
步骤300、获取基于所述业务办理信息的办理确认指令，根据所述业务办理信息以及所述办理确认指令，执行酒店业务办理的操作。
在一实施例中，本公开实施例中的快递柜设置在酒店大厅或与酒店的距离小于预定距离的位置。在一实施例中，预定距离为100米。在一实施例中，在相关快递柜中增加身份证读取区、酒店房卡出入口及房卡卡槽。其中，身份证读取区设置为对用户的身份信息进行提取，房卡卡槽设置为存储酒店房间的房 卡，酒店房卡出入口设置为在用户入住时下发房卡，在用户退房时回收房卡。
快递柜的操作界面上显示寄快递、取快递、暂存、酒店业务办理等业务，其中，酒店业务办理包括但不限于酒店入住、酒店退房、酒店预约和酒店续约等业务。若用户在操作界面上选择了酒店业务自助办理指令后，提示用户开始验证身份信息。在一实施例中，身份信息可以是用户的身份证信息，可以通过读取用户身份证的形式获取用户的身份证信息或是用户通过在操作界面上输入自己的姓名和身份证号的形式完成身份信息的录入。
在快递柜获取用户的身份信息后，获取用户的预约订单信息、办理入住信息、续约信息等业务办理信息。在获取了用户输入的办理确认指令后，根据获取的业务办理信息及办理确认指令，自动执行酒店入住、酒店退房、酒店预约和酒店续约等酒店业务的办理。
通过使用快递柜融合酒店业务，有利于节约酒店人力成本，实现24小时自助预约、续约、入住和退房手续办理；有利于提升入住酒店用户的服务体验，满足入住、退房、寄存、取件等多场景结合产生的多重业务需求。
在一实施例中，步骤100包括：
通过快递柜显示屏显示的操作界面(例如显示屏首页)接收用户输入的操作指令，并解析该操作指令；
若该操作指令为酒店业务自助办理指令，则读取用户的身份信息。
在一实施例中，在快递柜显示屏的首页上接收用户输入的操作指令，并解析该操作指令，若操作指令为存快递或取快递指令，则与普通快递柜的存快递/取快递的方法相同，此处不再赘述。
若解析后的操作指令为酒店业务自助办理指令，则开始读取用户的身份信 息，例如读取用户的身份证信息。若读取失败，则提示用户身份信息读取失败，若读取成功，则执行步骤200的操作。
在一实施例中，用户还可以在快递柜显示屏的首页上选择暂存业务，用户入住酒店前可以办理行李托运到酒店，用户退房时可以暂时寄存行李或者将行李直接邮寄到目的地，极大地提升用户体验和满意度。
在一实施例中，步骤200包括：
根据所述身份信息获取所述用户在酒店的以下至少一种信息：预约订单信息、办理入住信息、续约信息。
在一实施例中，酒店业务自助办理指令为酒店预约指令，在用户的身份信息读取成功后，则获取用户在酒店的预约订单信息、办理入住信息、续约信息。预约订单信息包括在酒店是否存在预约订单，办理入住信息包括是否在当前酒店已办理入住，续约信息为是否已选择续约。
在一实施例中，还可以通过身份信息获取用户在酒店的会员信息，若用户是酒店的会员，则用户预订酒店的价格可以享有预定的会员折扣，若用户不是酒店会员，则预订的价格是没有折扣的。
在一实施例中，步骤300包括：
获取基于酒店预约指令的办理确认指令；
若根据预约订单信息获取不到与所述用户的身份信息匹配的预约订单，则根据用户指令选择的酒店房间信息，完成预约订单；
根据已完成的预约订单向后台服务器查询房间使用状况，在存在空余房间且检测到所述已完成的预约订单付款成功的情况下，完成酒店房间的预约。
在一实施例中，用户点击快递柜首页“酒店预约/续约”，快递柜的屏幕提示： 请刷身份证，在快递柜读取用户的身份证成功的情况下，如果存在与该身份证匹配的酒店的预约订单或者未退房的入住订单，则提示用户可以选择入住、续约、退房，或重新预订；
如果不存在与该身份证匹配的酒店的预约订单，也没有未退房的入住订单，则读取用户的身份证，如果读取用户的身份证成功，用户可以使用微信扫码下单手机预订，选择入住时间、退房时间、房型、人数后，提交订单，后台系统核对该订单是否有房，在有房间的情况下生成待付款订单，提醒用户付款；在没有房间的情况下，提示用户无房。
在用户付款成功后，快递柜显示预约成功，如果是当天入住则可以直接取房卡入住，如果用户预约的非当天日期，则提示预约日期当日办理入住后取房卡。
在一实施例中，当酒店业务自助办理指令为酒店入住指令，步骤300包括：
获取基于酒店入住指令的办理确认指令，并根据业务办理信息判断是否已存在与所述用户的身份信息匹配的预约订单；
若已存在与所述用户的身份信息匹配的预约订单且已付款，则判断当前时间是否为入住日期，若当前时间为入住日期，则下发房卡，完成酒店入住业务办理；
若不存在与所述用户的身份信息匹配的预约订单，则提示用户预约，并在预约订单完成且已付款后，判断当前时间是否为入住日期，若当前时间为入住日期，则从酒店房卡出入口下发房卡，完成酒店入住业务办理。
在一实施例中，用户预订好酒店，可以通过与快递柜合作的酒店预订平台预订或者在酒店预订好后入住当日办理入住手续。
用户前往快递柜，点击屏幕首页酒店入住的选项。
屏幕显示：请刷身份证，用户在快递柜(也称柜机)刷身份证位置刷身份证，快递柜读取用户的身份证信息，后台服务器比对该身份证信息是否有预约酒店，如果没有预约，提示用户在预约酒店平台预约；如果有预约，后台服务器核对该用户是否需付款，如需付款，屏幕显示预约酒店付款二维码，以使用户使用手机扫码付款。
在不需付款或者付款成功后，后台服务器判断当前时间是否在入住日期范围内，如果当前时间在入住日期的范围内，则柜机屏幕显示：欢迎入住，请取您的房卡；如果当前时间未在入住日期的范围内，则柜机端显示达到入住日期后前来办理入住；
用户从酒店房卡出入口拿取房卡，入住办理成功。
在一实施例中，酒店业务自助办理指令为酒店续约指令，步骤300包括：
获取酒店续约指令的办理确认指令，根据业务办理信息判断是否已存在与所述用户的身份信息匹配的预约订单；
若已存在与所述用户的身份信息匹配的预约订单且已付款，则接收用户选择的续约天数；根据续约天数向后台服务器查询房间使用情况，若有空余房间，则在检测到付款成功后，完成酒店续约业务办理。
在一实施例中，用户刷身份证后，已有与该用户身份信息匹配的酒店订单，如果没办理入住，则提示用户选择入住或继续预约；如果已办理入住，则提示用户选择续约、退房或继续预约。
如果用户已办理入住，选择续约，则弹出扫码下单页面，以使用户扫码后在手机端确认订单，并选择续约天数，房型不可修改，提交订单后付款，付款 完成根据时间判断是否取卡(预约当天可立即取卡，预约其他日期则在入住日期取卡入住)。
在一实施例中，酒店业务自助办理指令为酒店退房指令，步骤300包括：
获取酒店退房指令的办理确认指令，根据业务办理信息判断当前时间是否超出退房日期；
若当前时间未超出退房日期，则提示用户退回房卡，在检测到房卡退回成功后，完成酒店退房业务办理；
若当前时间已超出退房日期，则获取预设的超出时间规则，并根据预设的超出时间规则计算超出金额，在检测到用户支付超出金额后，提示用户退回房卡，并在检测到房卡退回成功后，完成酒店退房业务办理。
在一实施例中，检测确认退房指令，判断当前时间是否超出退房日期；若当前时间未超出退房日期，则提示用户退回房卡，检测到房卡退回成功后，完成酒店退房业务办理；若当前时间已超出退房日期，则获取预设的超出时间规则，并根据预设的超出时间规则计算超出金额，在检测到用户支付超出金额后，提示用户退回房卡，并在检测到房卡退回成功后，完成酒店退房业务办理。
其中，酒店退房业务办理过程为：用户前往柜机，点击退房；柜机屏幕显示：请刷身份证；快递柜读取用户的身份证后提示用户：请插入房卡；用户将卡插入房卡出入槽，后台系统比对房卡是否正确，如果房卡正确则退房成功，如果房卡有误，则退卡并提示用户请插入正确的房卡。
在用户退房成功后，快递柜屏幕提示用户是否要电子发票；如果接收到用户选择要电子发票，柜机端提示用户扫描二维码，以使用户手机扫码后提交电子发票信息内容，并选择个人或企业发票，如果选企业发票要填写企业抬头， 输入/确认电子发票接收的电子邮箱；如果用户不选择开具发票，则直接完成退房；后台服务器对电子发票审核通过后，用户获取电子发票开具成功通知，可在预留的电子邮箱查看发票。
在一实施例中，本公开实施例提供一种快递柜，如图2所示，快递柜10包括：
一个或多个处理器110以及存储器120，图2中以一个处理器110为例进行介绍，处理器110和存储器120可以通过总线或者其他方式连接，图2中以通过总线连接为例。
处理器110设置为完成电子设备10的一种或多种控制逻辑，处理器110可以为通用处理器、数字信号处理器(Digital Signal Processing，DSP)、专用集成电路(Application Specific Integrated Circuit，ASIC)、现场可编程门阵列(Field-Programmable Gate Array，FPGA)、单片机、进阶精简指令集机器(Acorn Reduced Instruction Set Computer Machine，ARM)或其它可编程逻辑器件、分立门或晶体管逻辑、分立的硬件组件或者这些部件的任何组合。处理器110还可以是任何传统处理器、微处理器或状态机。处理器110也可以被实现为计算设备的组合，例如，DSP和微处理器的组合、多个微处理器、一个或多个微处理器结合DSP和/或任何其它这种配置。
存储器120作为一种非易失性计算机可读存储介质，可设置为存储非易失性软件程序、非易失性计算机可执行程序以及模块，如本公开实施例中的酒店业务的办理方法对应的程序指令。处理器110通过运行存储在存储器120中的非易失性软件程序、指令以及单元，从而执行电子设备10的一种或多种功能应用以及数据处理，即实现上述方法实施例中的酒店业务的办理方法。
存储器120可以包括存储程序区和存储数据区，其中，存储程序区可以存储操作电子设备、至少一个功能的应用程序；存储数据区可以存储根据电子设备10使用所创建的数据等。此外，存储器120可以包括高速随机存取存储器，还可以包括非易失性存储器，例如至少一个磁盘存储器件、闪存器件、或其他非易失性固态存储器件。在一些实施例中，存储器120可以包括相对于处理器110远程设置的存储器，这些远程存储器可以通过网络连接至电子设备10。上述网络的实例包括但不限于互联网、企业内部网、局域网、移动通信网及其组合。
一个或者多个单元存储在存储器120中，当被一个或者多个处理器110执行时，执行上述任意方法实施例中的酒店业务的办理方法，例如，执行上述方法中的步骤100至步骤300。
上述快递柜10可以执行本公开实施例所述的方法，具备执行方法相应的功能模块和效果。未在快递柜10实施例中详尽描述的技术细节，可参见本公开实施例提供的酒店业务的办理方法。
在一实施例中，本公开实施例提供了一种非易失性计算机可读存储介质，计算机可读存储介质存储有计算机可执行指令，该计算机可执行指令被一个或多个处理器执行，例如，执行上述方法中的步骤100至步骤300。
在一实施例中，本公开的实施例提供了一种计算机程序产品，计算机程序产品包括存储在非易失性计算机可读存储介质上的计算机程序，计算机程序包括程序指令，当程序指令被处理器执行时，使所述处理器执行上述方法实施例所述的方法。例如，执行以上方法中的步骤100至步骤300。
本公开提供了一种酒店业务的办理方法及快递柜，可以实现将酒店业务与 快递柜结合，在有效的识别和校验用户身份后，实现用户24小时自助办理酒店的业务，而且将快递柜放置在酒店附近，还可以方便入住用户行李暂存、邮寄特产等需求，为用户办理酒店业务提供了方便。
以上所描述的快递柜实施例仅仅是示意性的，其中作为分离部件说明的单元可以是或者也可以不是物理上分开的，作为单元显示的部件可以是或者也可以不是物理单元，即可以位于一个地方，或者也可以分布到多个网络单元上。可以根据实际需求选择其中的部分或者全部模块来实现本实施例方案的目的。
通过以上的实施例的描述，本领域的技术人员可以了解到一个或多个实施例可以借助软件加通用硬件平台的方式来实现，当然也可以通过硬件实现。上述技术方案本质上或者说对相关技术做出贡献的部分可以以软件产品的形式体现出来，该计算机软件产品可以存在于计算机可读存储介质中，如只读存储器(Read Only Memory，ROM)/随机存取存储器(Random Access Memory，RAM)、磁碟、光盘等，包括多个指令用以使得一台计算机设备(可以是个人计算机，服务器，或者网络设备等)执行一个或多个实施例或者实施例的部分内容。

Claims (11)

  1. 一种酒店业务的办理方法，应用于快递柜，包括：
    接收酒店业务自助办理指令，读取用户的身份信息；
    根据所述身份信息获取所述用户的业务办理信息；
    获取基于所述业务办理信息的办理确认指令，根据所述业务办理信息以及所述办理确认指令，执行酒店业务办理的操作。
  2. 根据权利要求1所述的方法，其中，所述接收酒店业务自助办理指令，读取用户的身份信息，包括：
    通过所述快递柜的显示屏显示的操作界面接收操作指令，并解析所述操作指令；
    若所述操作指令为所述酒店业务自助办理指令，则读取用户的身份信息。
  3. 根据权利要求2所述的方法，其中，所述根据所述身份信息获取所述用户的业务办理信息，包括：
    根据所述身份信息获取所述用户在酒店的以下至少一种信息：预约订单信息、办理入住信息、续约信息。
  4. 根据权利要求3所述的方法，其中，所述酒店业务自助办理指令为酒店预约指令；
    所述获取基于所述业务办理信息的办理确认指令，根据所述业务办理信息以及所述办理确认指令，执行酒店业务办理的操作，包括：
    获取基于所述酒店预约指令的办理确认指令；
    若根据所述预约订单信息获取不到与所述用户的身份信息匹配的预约订单，则根据用户指令选择的酒店房间信息，完成预约订单；
    根据已完成的预约订单向后台服务器查询房间使用状况，在存在空余房间，且检测到所述已完成的预约订单付款成功的情况下，完成酒店房间的预约。
  5. 根据权利要求2或3所述的方法，其中，所述酒店业务自助办理指令为酒店入住指令；
    所述获取基于所述业务办理信息的办理确认指令，根据所述业务办理信息 以及所述办理确认指令，执行酒店业务办理的操作，包括：
    获取基于所述酒店入住指令的办理确认指令，并根据所述业务办理信息判断是否已存在与所述用户的身份信息匹配的预约订单；
    若已存在与所述用户的身份信息匹配的预约订单且已付款，则在确定当前时间为入住日期的情况下，从酒店房卡出入口下发房卡，完成酒店入住业务办理；
    若不存在与所述用户的身份信息匹配的预约订单，则提示用户预约，并在预约订单完成且已付款后，以及在确定当前时间为入住日期的情况下，从酒店房卡出入口下发房卡，完成酒店入住业务办理。
  6. 根据权利要求2或3所述的方法，其中，所述酒店业务自助办理指令为酒店续约指令；
    所述获取基于所述业务办理信息的办理确认指令，根据所述业务办理信息以及所述办理确认指令，执行酒店业务办理的操作，包括：
    获取基于所述酒店续约指令的办理确认指令；
    若根据所述业务办理信息确定已存在与所述用户的身份信息匹配的预约订单且已付款，则接收所述用户选择的续约天数；
    根据所述续约天数向后台服务器查询房间使用情况，在存在空余房间且检测到所述预约订单付款成功的情况下，完成酒店续约业务办理。
  7. 根据权利要求2或3所述的方法，其中，所述酒店业务自助办理指令为酒店退房指令；
    所述获取基于所述业务办理信息的办理确认指令，根据所述业务办理信息以及所述办理确认指令，执行酒店业务办理的操作，包括：
    获取基于所述酒店退房指令的办理确认指令，根据所述业务办理信息判断当前时间是否超出退房日期；
    若当前时间未超出退房日期，则提示用户退回房卡，在检测到房卡退回成功的情况下，完成酒店退房业务办理；
    若当前时间已超出退房日期，则根据预设的超出时间规则计算超出金额， 在检测到所述超出金额支付成功后，提示用户退回房卡，并在检测到房卡退回成功的情况下，完成酒店退房业务办理。
  8. 一种快递柜，包括：至少一个处理器；以及与所述至少一个处理器通信连接的存储器；其中：
    所述存储器存储有可被所述至少一个处理器执行的指令，所述指令被所述至少一个处理器执行，以使所述至少一个处理器能够执行权利要求1-7任一项所述的方法。
  9. 根据权利要求8所述的快递柜，还包括：
    显示屏，设置为显示操作界面，并接收用户基于所述操作界面的操作指令；
    身份证读取区，设置为获取用户的身份信息；
    房卡卡槽，设置为存储酒店房间的房卡；
    酒店房卡出入口，设置为当用户入住时下发房卡，当用户退房时回收房卡。
  10. 一种非易失性计算机可读存储介质，所述非易失性计算机可读存储介质存储有计算机可执行指令，所述计算机可执行指令被一个或多个处理器执行时，可使得所述一个或多个处理器执行权利要求1-7任一项所述的方法。
  11. 一种计算机程序产品，所述计算机程序产品包括存储在非易失性计算机可读存储介质上的计算机程序，所述计算机程序包括程序指令，当所述程序指令被处理器执行时，使所述处理器执行权利要求1-7任一项所述的方法。
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