WO2019021592A1 - Système et procédé d'aide à l'affinement de tâches - Google Patents

Système et procédé d'aide à l'affinement de tâches Download PDF

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Publication number
WO2019021592A1
WO2019021592A1 PCT/JP2018/019094 JP2018019094W WO2019021592A1 WO 2019021592 A1 WO2019021592 A1 WO 2019021592A1 JP 2018019094 W JP2018019094 W JP 2018019094W WO 2019021592 A1 WO2019021592 A1 WO 2019021592A1
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Prior art keywords
work
video data
task
management unit
time
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PCT/JP2018/019094
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English (en)
Japanese (ja)
Inventor
禎生 菅原
悠太 本田
英憲 橋本
隆之 門間
隆之 武澤
青木　敏雄
椎葉　謙司
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株式会社日立製作所
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Priority to CN201880049235.6A priority Critical patent/CN110945444A/zh
Publication of WO2019021592A1 publication Critical patent/WO2019021592A1/fr

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    • G—PHYSICS
    • G05—CONTROLLING; REGULATING
    • G05B—CONTROL OR REGULATING SYSTEMS IN GENERAL; FUNCTIONAL ELEMENTS OF SUCH SYSTEMS; MONITORING OR TESTING ARRANGEMENTS FOR SUCH SYSTEMS OR ELEMENTS
    • G05B19/00—Programme-control systems
    • G05B19/02—Programme-control systems electric
    • G05B19/418—Total factory control, i.e. centrally controlling a plurality of machines, e.g. direct or distributed numerical control [DNC], flexible manufacturing systems [FMS], integrated manufacturing systems [IMS] or computer integrated manufacturing [CIM]
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/04—Manufacturing
    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
    • Y02P—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN THE PRODUCTION OR PROCESSING OF GOODS
    • Y02P90/00—Enabling technologies with a potential contribution to greenhouse gas [GHG] emissions mitigation
    • Y02P90/30—Computing systems specially adapted for manufacturing

Definitions

  • the present invention relates to a work improvement support system and method.
  • Products such as control panels, office equipment, automobiles, aircraft, industrial machines, construction machines, etc. are manufactured using a production method such as line method, cell method and dynamic cell method.
  • a production method such as line method, cell method and dynamic cell method.
  • One product is produced, for example, through a plurality of work processes such as preparation of parts and materials, sheet metal, painting, assembly of main parts, assembly of main parts to the main body, inspection and the like.
  • work processes such as preparation of parts and materials, sheet metal, painting, assembly of main parts, assembly of main parts to the main body, inspection and the like.
  • At a production site products are produced according to a pre-planned production plan, but due to various circumstances, production plan and production performance often deviate.
  • so-called bottleneck work there is a large gap between the plan and the actual results.
  • work and presented the countermeasure against a bottleneck is known (patent document 1).
  • Patent Document 1 “estimates devices that become bottlenecks according to production plans and work in progress and their occurrence times, and classifies each bottleneck device according to the occurrence timing and the state of the corresponding device group for each bottleneck factor, "Perform measures in advance according to the classification result" (Patent Document 1, paragraph 0010, abstract), in which the process where the bottleneck occurs and the work video data obtained by photographing the situation of the site where the operator works is associated Absent.
  • Patent Document 1 a user such as a manager of a production process can not examine the cause of the bottleneck or the improvement measures while confirming the situation of the work site with a video, which is convenient to use It is bad.
  • the present invention has been made in view of the above problems, and an object thereof is to provide a user-friendly operation improvement support system and method.
  • a work improvement support system is a work improvement support system that supports improvement of a work process, and a performance management unit that manages performance data regarding each work included in the work process, and Based on a plan management unit that manages plan data related to work, a work video management unit that manages work video data obtained by photographing the situation of a work site where each work is performed by a worker, and performance data and plan data related to work If it is determined that the work corresponds to a predetermined work to be improved and it is determined that the work corresponds to a predetermined work, predetermined work video data relating to the work determined to correspond to the predetermined work among the work video data And an operation analysis unit for extracting
  • task video data relating to the task can be extracted, so the user can improve the task based on the task video data. Can be considered.
  • the work improvement support system 1 extracts work that is a bottleneck from among a plurality of works included in the work process, as described later, and captures work video data of the situation of the work site 2 Among the above, predetermined work video data to which the situation of the bottleneck work is transferred is extracted. As a result, the user in charge of the improvement of the work process can estimate the cause of the bottleneck work while devising the countermeasure for solving the bottleneck work while looking at predetermined work video data.
  • FIG. 1 is an explanatory view showing an overall outline of a work improvement support system.
  • the work improvement support system 1 supports the creation of improvement measures by providing the user with predetermined work video data obtained by capturing the situation of the work to be improved.
  • the work improvement support system 1 can be configured, for example, using at least one computer.
  • An example of a computer system for realizing the work improvement support system 1 will be described later with reference to FIG.
  • the work improvement support system 1 includes functions 11 to 19 described later from an arithmetic unit as a computer resource, a memory unit, an auxiliary storage unit, an input / output interface circuit, a communication interface circuit (all not shown) and a predetermined computer program. To achieve.
  • the work site 2 will be described first.
  • the work site 2 includes at least one cell 21.
  • the worker W produces the product 25 in accordance with the work procedure displayed on the work instruction terminal 23.
  • the cell production method is described as an example, the present invention is not limited to this, and can be applied to a line method and a dynamic cell method.
  • the work site 2 of the present embodiment is suitable for so-called high-mix low-volume production, it is also applicable to low-mix high-volume production and low-mix low-volume production.
  • the cell 21 is provided with a plurality of cameras 24 for monitoring the status of work by the worker. At least a part of the cameras 24 of each camera 24 can monitor not only the working situation but also the situation around the cell 21. Depending on the installation location of the camera 24, the installation angle, the shooting angle of view, etc., the situation around the cell 21 (arranged around the cell 21 other than the hand or foot of the worker's work and the entire image of the worker) Other cells) can also be monitored. Although five cameras 24 are illustrated in FIG. 1, the present invention is not limited to this, and four or less cameras or six or more cameras can be associated with the cell 21 and installed.
  • an RFID reader 22 that reads information from an RFID (Radio Frequency Identifier) tag 26 is provided.
  • the RFID tag 26 can be divided into, for example, a work tag 26-1 possessed by the worker W and a product tag 26-2 provided on the product 25.
  • the work tag 26-1 can be further divided into a worker tag for storing the identification information of the worker W and a work instruction slip tag indicating a cell (placement destination process) of the placement destination of the worker (both of them Not shown).
  • the RFID reader 22 reads out, from the work tag 26-1, identification information for identifying a worker and identification information for identifying a cell (process).
  • the work improvement support system 1 can grasp which worker 21 is disposed in which cell 21 based on the information read by the RFID reader 22. In addition, by acquiring information on the product 25 from the product tag 26-2, it is possible to grasp the current position of the product 25 and the manufacturing history.
  • the work instruction terminal 23 displays a screen for teaching the work procedure in the cell 21 to the worker.
  • the worker When the worker completes one work procedure, the worker operates a work completion button indicating the completion of the work procedure or a next button requesting the display of the next work procedure on the work instruction terminal 23. Every time the worker finishes each work procedure or calls the explanation of the next work procedure, the button is operated as "operation from the worker".
  • the work improvement support system 1 can grasp the progress of the work procedure in each cell in real time by monitoring the operation to the work instruction terminal 23.
  • the worker can also have a worker terminal 27.
  • the worker terminal 27 is, for example, a mobile phone (including a so-called smart phone) or a portable information terminal provided by a company. The use status of the worker terminal 27 is managed.
  • the configuration of the work improvement support system 1 will be described.
  • the work improvement support system 1 includes, for example, a work status monitoring unit 11, a production performance management unit 12, a production plan management unit 13, a worker management unit 14, a work video management unit 15, a work analysis unit 16, and a screen. And a display unit 17. Further, as shown in an embodiment described later, the work improvement support system 1 can also include an actual work time detection unit 18 and a worker terminal management unit 19 that manages the worker terminal 27.
  • the work status monitoring unit 11, the production results management unit 12, the production plan management unit 13, the worker management unit 14, the worker terminal management unit 19 and the like are provided outside the work improvement support system 1, and the external functions 11 to The configuration may be such that only the necessary information is transmitted to the work analysis unit 16 from 14, 19 and the like.
  • the work status monitoring unit 11 monitors the progress of the work in each cell 21 based on the identification information read from the RFID tag 26 by the RFID reader 22 of each process and the operation by the worker to the work instruction terminal 23. And send it to the production results management unit 12.
  • the production performance management unit 12 as an example of the “performance management unit” manages the production performance for each cell (process) based on the data from the work status monitoring unit 11.
  • the production plan management unit 13 as an example of the “plan management unit” manages the production plan of the work site 2.
  • the production plan management unit 13 manages a production plan for the entire production site and a production plan for each cell.
  • the worker management unit 14 manages, for example, the worker number of each worker, the name, the type of work, the working hours, the history of the assigned process, the presence or absence of the skills required in each cell, and the like. Information managed by the worker management unit 14 is written in the work tag 26-1.
  • the work video management unit 15 stores work video data shot by each camera 24 of the work site 2 in the work video storage unit 151 in association with the shooting time, and manages it.
  • the work video management unit 15 also stores and manages video data related to times other than work time, such as 24 hours a day, 365 days a year, or 24 hours of all operation days, as a part of work video data. That is, the work video management unit 15 manages video data for a long time and a long time, and manages video data not only for the time when the worker is working but also for the time zone not directly related to the work.
  • the work video management unit 15 can also include an image quality control unit 152 that controls the image quality of a part or all of the cameras 24.
  • the work analysis unit 16 performs “a predetermined work to be improved in each cell based on the production result data of each cell managed by the production result management unit 12 and the production plan for each cell managed by the production plan management unit 13. It is determined whether or not a bottleneck operation as "has occurred.” That is, the work analysis unit 16 detects a work estimated to be a bottleneck work from the actual value (work time) and the target value (target work time) for each work as a bottleneck work.
  • the work analysis unit 16 reads work video data corresponding to the detected bottleneck work from the work video management unit 15 and causes the screen display unit 17 to display the read data.
  • the work analysis unit 16 can display not only the work video data of the bottleneck work but also predetermined information on the bottleneck work on the screen display unit 17.
  • predetermined information on the bottleneck work for example, information indicating the work procedure of the bottleneck work, information on the worker in charge of the bottleneck work, information on the product 25 related to the bottleneck work and its parts, etc. is there.
  • a user such as a production manager in charge of improvement of the work process confirms the work video data of the bottleneck work displayed on the screen display unit 17 to estimate the cause of the bottleneck and formulate a countermeasure can do.
  • the prepared measures are updated as work procedure instruction information after verification.
  • the worker can perform the work with reference to the work procedure instruction information (the information indicating how to proceed the work with characters, an image, and the like) for which the countermeasure has been taken.
  • the actual work time detection unit 18 detects, from the apparent work time by the worker W, the time when the work was actually possible (the actual work time), and notifies the work analysis unit 16 of the detected time. As shown in the embodiment described later, for example, the actual work time detection unit 18 uses the work video data managed by the work video management unit 15 and the usage history of the worker terminal 27 managed by the worker terminal management unit 19. Based on the actual work time can be calculated.
  • FIG. 2 is a functional block diagram of the work improvement support system 1.
  • the work status monitoring unit 11 includes, for example, an RFID reader 22, a work instruction terminal 23, and an RFID management system (not shown) that manages RFID data read by the RFID reader 22.
  • the production record management unit 12 reads data indicating the progress status of the work site from the RFID data and the contents of the operation to the work instruction terminal 23, and grasps the production record.
  • the data collection unit 101 regularly or irregularly acquires actual data about each work in each cell 21 from the production results management unit 12 and, from the production plan management unit 13, a production plan by process (production plan by cell) Get).
  • the data collection unit 101 does not have to periodically acquire the process-based production plan, and may obtain the process-based production plan from the production plan management unit 13 when the production plan is changed.
  • the data collection unit 101 stores, in the data pool 102, the performance data of each cell 21 acquired from the production performance management unit 12 and the process-specific production plan acquired from the production plan management unit 13.
  • the actual data also includes data of work time required for each work procedure in each cell.
  • the work analysis unit 16 reads the process plan and actual data from the data pool 102, analyzes the work state of each cell 21, extracts bottleneck work, and displays it on the screen display unit 17. Further, the work analysis unit 16 causes the screen display unit 17 to display work video data corresponding to the bottleneck work by giving an instruction to the work video management unit 15.
  • the work video data managed by the work video management unit 15 and the performance data are managed by the same time managed by the time management unit 103.
  • the time management unit 103 may acquire and use time information from a time server installed outside the work improvement support system 1 or may use a timer in the time management unit 103.
  • the work video data corresponding to the bottleneck work can be read out from the work video management unit 15.
  • marker information indicating a break of work may be set in work video data each time each work is completed.
  • FIG. 3 is an example of a computer system that implements the work improvement support system 1.
  • the computer system 1000 is configured, for example, by connecting a video management server 1002, a database server 1003, an application server 1004, and a personal computer 1005 by a communication network CN.
  • the video management server 1002 is a computer that implements the work video management unit 15.
  • the video management server 1002 is connected to each camera 24 of each cell 21 via the hub 1001, and stores work video data acquired from each camera 24 in a hard disk drive, a tape drive, a semiconductor memory or the like.
  • the hub 1001 can also have a function of supplying power to each camera 24.
  • the database server 1003 is, for example, a computer that implements the data pool 102 and the like.
  • the application server 1004 is, for example, a computer for realizing the production record management unit 12 and the production plan management unit 13.
  • the personal computer 1005 is, for example, a computer that implements the work analysis unit 16 and the screen display unit 17.
  • FIG. 3 is only an example of a computer system applicable to the present embodiment.
  • a computer system having a configuration other than that shown in FIG. 3 can also be used for the work improvement support system 1 of this embodiment.
  • a copy of work video data managed by the video management server 1002 is provided in a place physically close to the personal computer 1005. May be As a result, the work analysis unit 16 operating on the personal computer 1005 can quickly obtain a copy of the work video data and cause the screen display unit 17 to display the copy.
  • FIG. 4 shows an example of the work record management table 121.
  • the work record management table 121 manages the contents of each work.
  • the work record management table 121 can be created for each cell 21, but FIG. 4 describes one cell.
  • the work record management table 121 can be managed by the production record management unit 12.
  • the work record management table 121 manages, for example, the product name 1211, the serial number 1212, the work procedure 1213, the work time 1214, and the work start time 1215 in association with one another.
  • the work record management table 121 may include items other than those shown in FIG. 4 (for example, manufacturing date and time, worker identification information, etc.).
  • the product name 1211 is the name of the product 25 manufactured in the cell 21.
  • the serial number 1212 is a serial number identifying a product.
  • the work procedure 1213 is information identifying the work procedure performed in the cell 21, for example, a work name.
  • the work time 1214 is the time required for each work procedure. As described above, the worker carries out the work based on the work instruction information displayed on the work instruction terminal 23, and operates the terminal 23 before and after the start of the work. Thus, the work status monitoring unit 11 can grasp the time required for each worker of each cell 21 for each work.
  • the work start time 1215 is the start time of each work.
  • the break of work is detected from the operation to the work instruction terminal 23, the work start time is specified and stored in the item 1215 of the work record management table 121.
  • FIG. 5 is an example of the work procedure management table 131.
  • the work procedure management table 131 manages storage locations of target values of each work and work instruction information.
  • the work procedure management table 131 can be provided for each product 25.
  • FIG. 5 the case where the work procedures for a plurality of products 25 are managed by one table 131 is taken as an example.
  • the work procedure management table 131 can be managed by the production plan management unit 13.
  • the work procedure management table 131 manages a product name 1311, a work procedure 1312, a target work time 1313, and a storage destination 1314 of work instruction information in association with each other.
  • the product name 1311 is the name of the product 25.
  • the work procedure 1312 is information for identifying each work procedure (each work) executed to produce the product.
  • the target work time 1313 is a target time required to finish each work procedure (each work).
  • the storage destination 1314 of the work instruction information is an address storing information for instructing the operator by text, image or voice of the work procedure necessary for manufacturing the product 25.
  • One piece of work instruction information may be prepared for the entire series of operations required to manufacture the product 25, or the work instruction information may be prepared for each individual work procedure.
  • FIG. 5 shows the case where work instruction information is prepared for the entire series of work.
  • the work instruction information includes an operation button or an operation instruction for inputting the start or end of each work procedure to the terminal 23.
  • FIG. 6 is a flowchart showing work video management processing. This process is executed by the work video management unit 15.
  • the work site 2 and the work improvement support system 1 are physically far apart, and copying of work video data is near the work improvement support system 1 in order to reduce the delay in reading work video data. The case where it provides in is demonstrated.
  • the work video management unit 15 starts recording in response to the recording start instruction from the work analysis unit 16 (S11: YES). Basically, in the present embodiment, the state of the cell 21 of the work site 2 not only while the work is being performed but also while the work is not being performed (time before the start of the work, time after the end of the work) Shoot and save (and the situation around it).
  • the work video management unit 15 starts shooting with each camera 24 of each cell 21 (S12), and stores the shot image data in the work video storage unit 151 (S13).
  • the work video management unit 15 determines whether the transfer start timing has arrived (S14), and if it is determined that the transfer start timing has come (S14: YES), the work video data (image data and display in the figure) is specified. Transfer to the transfer destination (S15). As the transfer start timing, for example, a late-night time zone with a small load on the computer system 1000 may be selected.
  • the work video management unit 15 determines whether to stop the recording of the work status (S17). In the present embodiment, in order to continue recording regardless of the presence or absence of work, the process returns to step S12. On the other hand, for example, in preparation for maintenance work of the camera 24, recording can also be stopped.
  • steps S14 to S16 may be omitted.
  • FIG. 7 is a flowchart showing work improvement support processing. This process is performed by the work analysis unit 16.
  • the work analysis unit 16 acquires the target work time and the work time for each work from the production plan management unit 13 and the production results management unit 12 (S21).
  • the work analysis unit 16 extracts a work estimated to be a bottleneck work from the degree of deviation between the target work time and the work time, and an information screen (for example, a cell number, a work name, etc.) specifying the bottleneck work. Display on the display unit 17 (S22).
  • the user who is the person in charge of improvement of the work process can select one or more from the bottleneck work displayed on the screen display unit 17 (S23: YES).
  • the work analysis unit 16 reads work video data corresponding to the work (bottleneck work) selected by the user from the work video management unit 15 (S24), reproduces the read work video data, and displays it on the screen display unit 17. (S25).
  • the user can check the work start time and the time information in the work video data. Work video data relating to the selected work can be identified.
  • the user can, while looking at the work video data displayed on the screen display unit 17, consider the cause of the work becoming a bottleneck or can consider measures for eliminating the bottleneck.
  • the improvement plan (bottleneck countermeasure) prepared by the user is registered in the production plan management unit 13 as a modified version of the work instruction information (S26).
  • the user can relatively easily perform the bottleneck since the bottleneck operation can be extracted and the operation video data corresponding to the bottleneck operation can be reproduced and displayed. The actual situation of the work can be confirmed visually.
  • it is possible to support the user's drafting of a countermeasure against bottlenecks, and the usability of the user is improved. Since the cycle of work improvement by the user can be shortened, the production site (work site) can be efficiently improved and productivity can be improved.
  • the image of the cell 21 (and the periphery thereof) is photographed and stored for a long time. It is also possible to grasp the situation during absence of workers. Therefore, work improvement can be further supported.
  • the size of the storage for storing the work video data increases, the image of the cell 21 can be taken and stored for a long time regardless of the presence or absence of work, which can be useful for analysis work at a later date.
  • FIGS. 8 and 9 A second embodiment will be described with reference to FIGS. 8 and 9.
  • Each of the following embodiments including the present embodiment corresponds to a modification of the first embodiment, and therefore, differences from the first embodiment will be mainly described.
  • this embodiment not the apparent work time, but the time (actual work time) in which the work was actually possible is detected.
  • FIG. 8 is a flowchart showing a process of detecting the actual work time. This process is executed by, for example, the actual work time detection unit 18 shown in FIG.
  • the actual work time detection unit 18 may be provided in the work analysis unit 16.
  • the actual operation time detection unit 18 was able to actually perform the operation by subtracting the operation inoperable time that the operation could not be performed from the apparent operation time for each operation in each cell (S31) The time is calculated (S32 to S35).
  • the actual working time detection unit 18 determines, for example, whether or not the worker is present in the cell 21 (presence / absence) by analyzing the image data of the camera 24, and the worker is not present in the cell 21. The time is detected as an inoperable time (S32).
  • the actual work time detection unit 18 acquires the time when the worker used the worker terminal 27 and detects the terminal use time as the work inoperable time (S33). ).
  • the actual work time detection unit 18 calculates the actual work time by subtracting the inoperable time from the apparent work time (S34).
  • the actual work time detection unit 18 calculates the net inoperable time in consideration of the start time and the finish time of the inoperable time. For example, when the worker is using the worker terminal 27 at a place away from the cell 21, the absence time and the terminal use time are not simply summed up, but only the absence time is used as the inoperable time.
  • the actual work time detection unit 18 stores the actual work time calculated in step S34 in the work record management table 121A described in FIG. 9 (S35).
  • FIG. 9 is an example of the work result management table 121A according to the present embodiment.
  • the table 121A includes an actual work time 1216 and an actual work start time 1217, as compared with the table 121 described in FIG.
  • the actual work time 1216 stores the time when the worker was actually able to work.
  • the actual work start time 1217 stores the start time of the actual work time.
  • a plurality of values may be stored as the actual work start time 1217, for example, when the worker leaves the job during the work.
  • actual work time is used instead of “work time”.
  • the worker is suddenly called during work and leaves the cell 21, in the first embodiment, since the apparent work time is longer than the target work time, it is extracted as a bottleneck work. There is a possibility. However, as a result of the worker returning to the cell 21 and resuming the work, if the work is completed within the target work time, only a temporary delay of the work due to a sudden cause occurs.
  • temporarily delayed work may also be detected as a bottleneck work, but in the present embodiment, a substantial bottleneck work whose actual work time is longer than the target work time is extracted. be able to.
  • the present embodiment configured in this way also achieves the same effects as the first embodiment. Furthermore, in the present embodiment, it is possible to determine whether or not a bottleneck operation is performed based on the actual operation time, not the apparent operation time detected in the first embodiment. To improve reliability and ease of use.
  • the third embodiment will be described with reference to FIG.
  • the image quality of each camera 24 is controlled and stored.
  • FIG. 10 is a flowchart showing work video management processing according to the present embodiment.
  • the present process differs from the process described in FIG. 6 in that a new step S18 is provided between step S12 and step S13.
  • the work video management unit 15 sets the storage image quality (S18).
  • the image quality includes, for example, resolution and color.
  • the work video management unit 15 sets, for example, the storage image quality of each camera 24 in accordance with the work.
  • the stored image quality high with the camera 24 capable of photographing the place where the work is performed the best as the main camera, and set the stored image quality low as the other cameras 24 as sub cameras.
  • the storage image quality of the camera 24 which is highly likely to detect the movement of the worker by a predetermined amount or more may be set high, and the storage image quality of the other cameras 24 may be set low.
  • the storage quality of image data captured during work may be set high, and the storage quality of image data captured while work is not performed may be set low.
  • the present embodiment configured in this way also achieves the same effects as the first embodiment.
  • the size of the stored work video data can be reduced, and the storage cost can be reduced.
  • each component of the present invention can be arbitrarily selected, and an invention having a selected configuration is also included in the present invention.
  • the configurations described in the claims can be combined with combinations other than the combinations specified in the claims.

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Abstract

Un objet de la présente invention est de fournir un système et un procédé d'aide à l'affinement de tâches faciles à utiliser par un utilisateur. L'invention concerne un système 1 d'aide à l'affinement de tâches permettant d'aider à l'affinement d'un processus de tâches, ledit système comprenant : une unité 12 de gestion de performances permettant de gérer des données de performances se rapportant à chaque tâche comprise dans un processus de tâches ; une unité 13 de gestion de plan permettant de gérer des données de plan se rapportant à chacune des tâches ; une unité 15 de gestion de vidéos de tâches permettant de gérer des données vidéo de tâches photographiant la situation d'un site de tâche 2, chacune des tâches étant effectuée par un opérateur ; et une unité 16 d'analyse de tâches permettant d'évaluer, sur la base des données de performances et des données de plan se rapportant à la tâche, si la tâche est une tâche prédéfinie à affiner, et si la tâche a été évaluée comme tâche prédéfinie, d'extraire, parmi les données vidéo de tâches, les données vidéo des tâches prédéfinies se rapportant à la tâche évaluée comme tâche prédéfinie.
PCT/JP2018/019094 2017-07-24 2018-05-17 Système et procédé d'aide à l'affinement de tâches WO2019021592A1 (fr)

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