WO2018159273A1 - Système, programme et dispositif d'aide à la croissance des ventes - Google Patents

Système, programme et dispositif d'aide à la croissance des ventes Download PDF

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Publication number
WO2018159273A1
WO2018159273A1 PCT/JP2018/004763 JP2018004763W WO2018159273A1 WO 2018159273 A1 WO2018159273 A1 WO 2018159273A1 JP 2018004763 W JP2018004763 W JP 2018004763W WO 2018159273 A1 WO2018159273 A1 WO 2018159273A1
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WIPO (PCT)
Prior art keywords
information
screen
content
question
response
Prior art date
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PCT/JP2018/004763
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English (en)
Japanese (ja)
Inventor
善昭 椿山
博久 今田
Original Assignee
日本バルカー工業株式会社
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 日本バルカー工業株式会社 filed Critical 日本バルカー工業株式会社
Priority to CN201880013949.1A priority Critical patent/CN110337664A/zh
Priority to JP2019502852A priority patent/JP6705050B2/ja
Priority to SG11201907856WA priority patent/SG11201907856WA/en
Priority to KR1020197023168A priority patent/KR20190123726A/ko
Publication of WO2018159273A1 publication Critical patent/WO2018159273A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/08—Construction

Definitions

  • the present invention relates to assistive technologies such as expansion of sales of seals necessary for seal construction and peripheral technologies such as gaskets and peripheral devices.
  • Seal refers to a material that prevents fluid leakage or prevents foreign material from entering. This seal is used, for example, for fixed parts such as joints and pipes in various plants, rotating parts such as valves and pumps, and moving parts such as reciprocating (Non-Patent Document 1).
  • Patent Document 1 a system that provides a user who uses a sealant with selection information on a sealant that can be used or recommended based on an input of a user's use conditions.
  • the object of the present invention is to identify customer needs, identify information required by customers such as seals or seal construction, and identify potential customer demand, and expand sales of products according to demand. It is to contribute to.
  • an inquiry screen including a single question or a plurality of questions is displayed, and an inquiry screen for inputting responses to the questions in the questionnaire is provided.
  • One or more content menus are displayed, a content menu screen for selecting one or more of the content menus, a content information screen for displaying content information belonging to the content menu, and at least presented on the questionnaire Diagnosis by assembling a question information database for storing question information, a storage unit storing the content information database related to the content menu and storing the content information, and a plurality of responses input on the inquiry screen And calculating a single or a plurality of the content menus using the diagnosis result, And an information processing unit that searches the content information belonging to the content menu.
  • the question included in the questionnaire may include information on seals or seal construction or this information.
  • the sales expansion support system may further include a guide screen that displays guidance information to be guided to the inquiry screen and guides to the inquiry screen by selection of the guidance information.
  • the guidance information displayed on the guidance screen further includes an information screen that displays information that enables acquisition of the desired content information by responding to a question included in the questionnaire. After the transition to the information screen by selection, it may be possible to shift from the information screen to the inquiry screen.
  • the sales expansion support system may further include an information processing terminal or an information display device that is connected to the information processing unit wirelessly or by wire and displays the inquiry screen, the content menu screen, or the content information screen.
  • the questionnaire or the question is created, updated, deleted, the score of the response, user information, the interview or the history of the response, or Opened to a first management screen that displays two or more, or a person with a second authority that is different from the first authority, and displays any one or more of customer information, the interview, or the response history.
  • a response database for storing the response and the score in relation to the question in the storage unit, a user information database for storing user information, and a history for storing a history of the response to the question An information database or a management database for registering the second authority granter is stored, and the information processing unit is configured to store the first authority or the second authority.
  • the first interface or the second interface of the present in accordance with the limited and may allow processing to be selected depending on the authority.
  • the question information database is assigned a score corresponding to the response of the question information
  • the information processing unit includes a score extracted according to the response input on the inquiry screen.
  • the diagnostic result may be generated.
  • a sales expansion support program to be executed by a computer, displaying an inquiry sheet including a single or a plurality of questions, A function for generating an inquiry screen for inputting a response to a question, a function for generating a content menu screen for displaying one or a plurality of content menus and selecting one or more of the content menus, and the content menu.
  • a function for generating a content information screen for displaying content information to which the content information belongs; at least a question information database for storing question information to be presented on the questionnaire; and content information in which the content information is stored in association with the content menu The function to store the database in the storage unit and the question input screen Diagnosed by a set of multiple responses, the diagnosis result was used to calculate a single or plurality of the contents menu, and a function to search for content information belonging to the content menu of the computer.
  • the questionnaire or the question is created, updated, deleted, the response score, user information, the interview, or the history of the response, or
  • a function of storing a history information database for storing the history of the database or a management database for registering the grantor of the second authority, and the first authority Others may include a feature that allows the processing of the first interface or the second interface of the present in accordance with the second authorization is selected according to the authority.
  • an inquiry screen including a single question or a plurality of questions is displayed, and an answer screen for inputting a response to the question in the questionnaire is provided.
  • a content menu screen that displays a plurality of content menus and selects one or more of the content menus
  • an information presentation unit that presents a content information screen that displays content information belonging to the content menu
  • at least the inquiry A question information database for storing question information to be presented on a vote
  • a storage unit for storing a content information database associated with the content menu and storing the content information, and a plurality of responses input to the inquiry screen. Collect and diagnose, and use the diagnosis results to display one or more content menus.
  • a processing unit that searches content information belonging to the content menu.
  • any of the following effects can be obtained.
  • (1) By responding to questions on the questionnaire, the potential needs of the user can be revealed, information on the seal or seal construction required by the user can be found, and these can be presented and linked to sales. it can.
  • (3) By setting the questions and diagnosing the response results, the current issues and potential needs can be found, and sales of seals and seal construction can be expanded and reliable seal construction can be contributed.
  • A is a diagram showing an inquiry screen
  • B is a diagram showing a content menu screen
  • C is a diagram showing a content information screen.
  • It is a flowchart which shows an example of the process sequence of a sales expansion support system.
  • It is a figure which shows the utilization form of a sales expansion support system.
  • It is a figure which shows an example of the sales expansion support system which concerns on an Example.
  • It is a figure which shows an example of the hardware of a server apparatus.
  • It is a figure which shows an example of the data structure of a home screen.
  • It is a flowchart which shows the process sequence of sales expansion support.
  • A is a diagram showing a top page screen of the system, and B is a diagram showing screen transition when a capture icon is pressed.
  • A is a diagram showing a screen transition when the initiative icon is pressed, and B is a diagram showing a screen transition when the initiative icon is pressed.
  • A is a diagram showing a screen transition when the initiative icon is pressed, and B is a diagram showing a screen transition when the initiative icon is pressed.
  • A is a diagram showing a screen transition indicating an operation of an inquiry form icon, and B is a diagram showing a screen transition of diagnosis activation. It is a figure which shows the information table which shows the question of a questionnaire, an answer, a score, and a diagnostic result.
  • A is a screen showing a diagnosis start
  • B is a diagram showing a screen showing a diagnosis result. It is a flowchart which shows the process sequence of the service information 1. It is a figure which shows a service information screen. It is a figure which shows a service information screen. It is a figure which shows a service information screen. It is a flowchart which shows the process sequence of the service information 2.
  • FIG. It is a figure which shows a service information screen. It is a flowchart which shows the process sequence of the service information. It is a figure which shows a service information screen. It is a flowchart which shows the process sequence of the service information 4. It is a figure which shows a service information screen.
  • A is a diagram showing an authentication screen
  • B is a diagram showing a login page.
  • It is a flowchart which shows the process sequence of a user setting.
  • It is a figure which shows a management top screen.
  • A is a figure which shows a user setting list screen
  • B is a figure which shows user setting information.
  • A is a figure which shows a user setting new creation screen
  • B is a figure which shows a user setting confirmation screen.
  • A is a diagram showing a user setting update screen
  • B is a diagram showing a user setting deletion confirmation screen.
  • It is a flowchart which shows the process sequence of the setting process of inquiry information.
  • A is a figure which shows an inquiry section setting list screen
  • B is a figure which shows inquiry setting information.
  • A is a diagram showing an inquiry section setting new creation screen
  • B is a diagram showing an interview section setting update screen.
  • A is a diagram showing an answer setting list screen
  • B is a new answer setting creation screen.
  • It is a figure which shows an answer setting update screen.
  • It is a flowchart which shows the process sequence of a customer setting process. It is a figure which shows a user top screen.
  • A is a figure which shows a customer setting list screen
  • B is a figure which shows customer setting information.
  • A is a figure which shows a customer setting new creation screen
  • B is a figure which shows a customer setting confirmation screen. It is a figure which shows a log
  • A is a diagram showing a memo screen
  • B is a diagram showing a service category screen
  • C is a diagram showing an inquiry detail screen. It is a figure which shows a customer setting
  • FIG. 1 shows a sales expansion support system according to an embodiment of the present invention.
  • a computer system is used as the sales expansion support system 2 and includes an information processing unit 4, a storage unit 6, and an information presentation unit 8.
  • the information processing unit 4 executes various programs such as an OS (Operating System) and a sales expansion support program in the storage unit 6 and derives information necessary for sales expansion.
  • the storage unit 6 stores various programs such as an OS and a sales expansion support program, and stores various databases 10 related to sales expansion information.
  • the information presentation unit 8 is connected to the information processing unit 4 in a wired or wireless manner, and presents information necessary for information processing of the information processing unit 4, sales expansion information that is a processing result derived by information processing, and the like.
  • the information presentation unit 8 may be a device such as a display device, a portable information terminal, or a printer that presents image information.
  • a response 18 from the customer to the question 16 of the medical questionnaire 14 presented on the medical interview screen 12-1 is collected and diagnosed, and the diagnosis result is used to make a single or plural responses.
  • a process of calculating the content menu 20 and searching for content information 22 belonging to the content menu 20 is included.
  • the question 16 includes, for example, information on seals and seal construction or the information thereof.
  • the “customer” is a person who receives provision of information such as seal and seal construction from the sales expansion support system 2.
  • the storage unit 6 stores, for example, a question information database 10-1, a content information database 10-2, and the like.
  • the question information database 10-1 stores a question 16 to be presented on the medical questionnaire 14.
  • Content information 22 associated with the content menu 20 is stored in the content information database 10-2.
  • the information presentation unit 8 presents an inquiry screen 12-1, a content menu screen 12-2, a content information screen 12-3, and the like on the display screen 12.
  • the inquiry screen 12-1 displays an inquiry form 14 including a single question or a plurality of questions 16, and a response 18 of the question 16 of the inquiry form 14 can be input.
  • the content menu screen 12-2 presents a single or a plurality of content menus 20, and one or more of the content menus 20 can be selected.
  • the content information screen 12-3 presents content information 22 belonging to the content menu 20 as shown in FIG.
  • the processing functions of the information processing unit 4 include an inquiry screen generation function, a content menu screen generation function, a content information screen generation function, a database generation function, a response collection and diagnosis function for questions, and the like.
  • FIG. 3 shows a processing procedure for realizing these functions.
  • an inquiry screen 14 including a single question or a plurality of questions 16 is displayed, and an inquiry screen 12-1 for inputting a response 18 of the question 16 of the questionnaire is generated (S11).
  • a single or a plurality of content menus 20 are displayed, and a content menu screen 12-2 for selecting one or more of the content menus 20 is generated (S12).
  • a content information screen 12-3 for displaying content information 22 belonging to the content menu 20 is generated (S13).
  • At least a question information database 10-1 for storing question information to be presented on the questionnaire 14 and a content information database 10-2 for storing content information 22 associated with the content menu 20 are stored in the storage unit 6 ( S14).
  • a plurality of responses input to the inquiry screen 12-1 are collected and diagnosed, and a single or a plurality of content menus 20 are calculated using the diagnosis results, and the content information 22 belonging to the content menu 20 is searched. (S15).
  • ⁇ Usage form of sales expansion support system 2> For example, as shown in FIG. 4A, a salesperson 24 who expands sales of seals and seal constructions uses a personal computer (hereinafter referred to as “PC”) that executes sales expansion support system 2 for customer 26.
  • PC personal computer
  • the display screen 12 of the system is presented on the display 30 of 28), the guidance screen 12-1 is guided from the display screen 12, and the customer 26 is made to respond to the plurality of questions 16 of the questionnaire 14, and the diagnosis result It is a form which presents.
  • the PC 28 is an example of a sales expansion support device.
  • a large display 30 is installed on the wall surface and the system display screen 12 is presented.
  • a plurality of sales representatives 24-1 and 24-2 a plurality of customers 26-1 and 26-2 respond to a plurality of questions 16 on the questionnaire 14 and present diagnosis results.
  • FIG. 5 shows a sales expansion support system according to an embodiment.
  • the sales expansion support system 2 includes a server device 32 as an example of sales expansion support equipment, and a plurality of PCs 28-11, 28-12, PC28-21, 28-22, and PC28-X as information processing terminals. These are connected by wire or wirelessly. .., PC28-21, 28-22... And PC28-X may be smartphones or the like.
  • This sales expansion support device includes an information processing terminal and an information display device that are connected to a server by wire or wireless and can display various information such as an inquiry screen, a content menu screen, and a content information screen.
  • the PCs 28-11, 28-12,... are PCs to which the customer 26 can operate, for example, to which a certain authority necessary for receiving provision of seal information from the sales expansion support system 2 is given.
  • the PC 28-X is a PC that can be operated by an administrator with high authority (first authority) such as system user management.
  • first authority such as system user management.
  • the “system user” or “user” is a person who has the authority to use the sales expansion support system 2 for the customer 26, and the “manager” is the “system user” or “user” of the sales expansion support system 2.
  • seal information from the sales expansion support system 2 can be operated by a system user to whom a certain authority (second authority lower than the first authority) is given.
  • This sort of authority can prevent leakage of personal information handled by the sales expansion support system 2 and tampering with questions, and can maintain the uniformity and reliability of inquiry and diagnosis results.
  • the server device 32 includes a processor 34, a storage unit 36, and a communication unit 38.
  • the processor 34 executes an OS in the storage unit 36, a program of the sales expansion support system 2, and the like.
  • a hard disk or a semiconductor memory is used for the storage unit 36, and the program storage unit 40 and the database 10 are constructed.
  • the communication unit 38 is connected to a plurality of PCs 28-11, 28-12,..., 28-21, 28-22,. .
  • the database 10 stores various types of information, which will be described later, used for executing the sales expansion support system and the sales expansion support program.
  • the inquiry information database 10-10 and the response information database 10-11 are examples of the question information database 10-1
  • the service information database 10-12 is an example of the content information database 10-2.
  • the customer information database 10-13 stores information about customers.
  • the user information database 10-14 stores information such as screen information related to the user.
  • the history information database 10-15 stores information such as a history regarding inquiry and response, a history regarding customers, users and managers, a history regarding systems, and the like.
  • the management database 10-16 stores management information such as an administrator having the first authority and a user having the second authority.
  • the sales expansion support system 2 includes a home screen 42 and a management screen 44 as two screen groups.
  • ⁇ Home screen 42> The home screen 42 includes a top page screen 42-1 as shown in FIG.
  • the top page screen 42-1 is an example of a guidance screen for guiding to the inquiry screen, and can be shifted to the inquiry screen by selecting the guidance information.
  • the top page screen 42-1 includes a top page 42-11 before answering a questionnaire and a diagnosis result top page 42-12.
  • An approach icon 42-2, an inquiry form icon 42-3, a service information icon 42-4, etc. are displayed on the top page 42-11 before answering questionnaire and the diagnostic result top page 42-12.
  • By pressing the action icon 42-2 a plurality of action information screens 42-21, 42-22, 42-23, and 42-24 are continuously developed.
  • a plurality of medical questionnaire information screens 42-31, 42-32,... 42-3N are developed.
  • a plurality of service information screens 42-41, 42-42, 42-43, 42-44 are developed.
  • These multiple action information screens 42-21, 42-22, 42-23, 42-24, multiple questionnaire information screens 42-31, 42-32, ... 42-3N, multiple service information screens 42- 41, 42-42, 42-43, 42-44,... are examples of information screens that display system information indicating that content information can be acquired.
  • FIG. 8 shows a sales expansion support processing procedure as an example of the sales expansion support program.
  • the top page screen 42-1 is displayed (S101), and it is determined whether or not the action icon 42-2 on the top page screen 42-1 is pressed (S102). If the action icon 42-2 is pressed (YES in S102), an action information screen is displayed (S103). If the action icon 42-2 is not pressed (NO in S102), it is determined whether the inquiry form icon 42-3 is selected (S104). If the inquiry form icon 42-3 is selected (YES in S104), S103 is skipped and it is determined whether the diagnosis is started (S105). If the diagnosis start icon is pressed (YES in S105), the screen shifts to an inquiry form information screen 42-31 (S106). If the diagnosis is not started (NO in S105), the process returns to S101.
  • the inquiry form icon 42-3 is not pressed in S104 (NO in S104)
  • This function for creating an estimate slip presents service information that matches the customer's condition from the contents of the questionnaire, and automatically selects each estimate slip when some or all of the presented services are selected. You may create it. Further, an estimate sheet may be created according to the number and type of service information icons pressed by the customer. In addition, after displaying the service information, a screen for selecting whether or not to create a quotation sheet may be generated and displayed.
  • the server device 32 stores, for example, money amount data associated with service information, and reads the money amount data based on the selected service information to create an estimate sheet. Note that the process of creating the estimate sheet is not limited to the case where the process is performed after the diagnosis process using the questionnaire.
  • the sales expansion support system 2 may shift to a process for creating a quotation at a timing desired by a customer, for example. For example, an estimate sheet creation icon may be displayed on the home screen 42 or the top page screen 42-1.
  • the top page screen 42-1 is displayed as shown in FIG. 9A.
  • This top page 42-11 before answering the questionnaire includes an action icon 42-2, an interview card icon 42-3, a service information icon 42-4, a seal education service (hereinafter referred to as “education”) icon, and a conclusion management service icon , Tool exercise icons, member introduction support icons, etc. are displayed.
  • the initiative icon 42-2 is pressed, a transition is made to the initiative information screen 42-21 shown in FIG. 9B. From this approach information screen 42-21, the initiatives shown in FIG. 10A, FIG. 10B, and FIG.
  • the inquiry form icon 42-3 is pressed from the top page 42-11 before answering the inquiry form on the top page screen 42-1 without pressing the action icon 42-2.
  • a modal window is displayed on the top page 42-11 before answering the questionnaire, and the process can be shifted to the inquiry process.
  • the table of the inquiry form 14 includes a plurality of question fields 14-1, an answer field 14-2, a score field 14-3, and a diagnosis result field 14-4.
  • a plurality of questions 16 are stored in the question column 14-1, a response 18 to the question 16 is stored in the response column 14-2, and a score for each category such as education is stored in the score column 14-3.
  • the diagnosis result column 14-4 includes information such as evaluation, score, matrix and application.
  • information such as evaluation, score, matrix and application.
  • the diagnosis result is displayed on the diagnosis result top page 42-12 as shown in FIG. 14B.
  • an education icon, a fastening management service icon, and a member introduction support icon are displayed as information representing a diagnosis result in a different color from that before the questionnaire response. This display allows the customer 26 to refer to the diagnosis result.
  • FIG. 15 shows the processing procedure 1 after the diagnosis result.
  • the diagnosis result of the inquiry it is determined whether the education icon is selected from the display of the diagnosis result top page 42-12 (S201) (S202), and until the education icon is selected (NO in S202), the diagnosis result top page 42 If -12 is maintained and the education icon is selected (YES in S202), education (seal education service) information is displayed (S203). It is determined whether the display of education information has been completed (S204). If not completed (NO in S204), the display of education information is continued (S203), and if completed (YES in S204), the diagnosis result top page Return to 42-12.
  • the education information corresponding to the customer 26 who has received the diagnosis result is presented on the service information screen 42-41.
  • This educational information includes information on construction skills supervisors, technician training services, seal training systems, training curriculum, and so on.
  • FIG. 19 shows the processing procedure 2 after the diagnosis result.
  • the diagnosis result of the inquiry it is determined whether the conclusion management service icon is selected from the display (S301) of the diagnosis result top page 42-12 (S302), and diagnosis is performed until the conclusion management service icon is selected (NO in S302). The result top page 42-12 is maintained. If the fastening management service icon is selected (YES in S302), the fastening management service information is displayed (S303). It is determined whether or not the display of the fastening management service information has been completed (S304). If it is not finished (NO in S304), the display of the fastening management service information is continued (S303), and if finished (YES in S304).
  • the conclusion management service information corresponding to the customer 26 who has received the diagnosis result is presented on the service information screen 42-42.
  • the conclusion management service information includes conclusion information and system management information in accordance with the diagnosis result.
  • FIG. 21 shows the processing procedure 3 after the diagnosis result.
  • the diagnosis result of the inquiry it is determined whether or not the tool exercise icon is selected from the display of the diagnosis result top page 42-12 (S401) (S402), and until the tool exercise icon is selected (NO in S402), the diagnosis result top Page 42-12 is displayed. If the tool exercise icon is selected (YES in S402), tool exercise information is displayed (S403). It is determined whether or not the display of the tool exercise information is finished (S404). If not finished (NO in S404), the display of the tool exercise information is continued (S403), and if finished (YES in S404), the diagnosis result Return to top page 42-12. For example, as shown in FIG. 22, tool exercise information corresponding to the customer 26 who has received the diagnosis result is presented on the service information screen 42-43. This tool exercise information includes dedicated tool selection information and operation standard information in accordance with the diagnosis result.
  • FIG. 23 shows the processing procedure 4 after the diagnosis result.
  • the member introduction support icon is selected from the display of the diagnosis result top page 42-12 (S501) (S502), and the diagnosis is made until the member introduction support icon is selected (NO in S502).
  • the result top page 42-12 is displayed. If the member introduction support icon is selected (YES in S502), member introduction support information is displayed (S503). It is determined whether the display of the member introduction support information is completed (S504). If the display is not completed (NO in S504), the display of the member introduction support information is continued (S503). If the display is completed (YES in S504). Return to the diagnosis result top page 42-12.
  • the member introduction support information corresponding to the customer 26 who has received the diagnosis result is presented on the service information screen 42-44.
  • This member introduction support information includes proposal information and introduction support information for various members in accordance with the diagnosis result.
  • the management screen 44 includes a login page 44-1, a management top screen 44-2, and a user top screen 44-3.
  • the management top screen 44-2 is an example of a first management screen that is disclosed to a person having the first authority.
  • This management top screen 44-2 has the first authority, for example, is open to the administrator, and creates, updates, deletes the questionnaire 14 or question 16, scores of response 18, user information, history of interview or response 18 Any one or more of these are displayed.
  • This management top screen 44-2 includes a user setting list screen 44-4, an inquiry section setting list screen 44-5, and a customer setting list screen 44-6.
  • the user top screen 44-3 is an example of a second management screen that has a second authority different from the first authority, for example, is disclosed to the user.
  • any one or more of the user information, the inquiry or the history of the response 18 are displayed, and only the customer setting list screen 44-6 is linked.
  • Export screen 44-41, user setting new creation screen 44-42, user setting confirmation screen 44-43, user setting update screen 44-44, and user setting deletion confirmation screen 44-45 are linked to user setting list screen 44-4.
  • the interview section setting list screen 44-5 is linked to an export screen 44-51, an interview section setting new creation screen 44-52, an interview section setting update screen 44-53, and an answer setting list screen 44-54.
  • An answer setting new creation screen 44-55 and an answer setting update screen 44-56 are linked to the answer setting list screen 44-54.
  • An export screen 44-61, a new customer setting creation screen 44-62, a customer setting confirmation screen 44-63, a history list screen 44-64, and a customer setting update screen 44-65 are linked to the customer setting list screen 44-6.
  • the history list screen 44-64 is linked with a memo screen 44-66, a service category screen 44-67, and an inquiry detail screen 44-68.
  • a login screen is displayed (S601), and login information can be input from this login screen. It is determined whether or not login information has been input (S602). If the login information has not been input (NO in S602), the process ends. Even if the login information is input (YES in S602), if the user is not a login target (NO in S603), the process is terminated. If the user is a login target (YES in S603), an access authority confirmation screen is displayed (S604), and access authority information is input (S605). It is determined whether the user is an administrator or a user from the input access authority information (S606).
  • the management top screen 44-2 is displayed (S607). Only the administrator can access the management top screen. Allowed (S608). During this access, whether the access is completed is monitored (S609). If the access is completed (YES in S609), the process proceeds to logout (S610).
  • the user top screen 44-3 is displayed (S611), and the administrator and the user can access the user top screen 44-3 (S612). During this access, whether the access is terminated is monitored (S613). If the access is terminated (YES in S613), the process proceeds to logout (S614).
  • FIG. 27A An authentication screen shown in FIG. 27A is displayed.
  • the user name and password can be entered from this authentication screen.
  • Login can be executed by inputting the user ID and password from the login page 44-1 shown in FIG. 27B and pressing the login icon.
  • User settings are the exclusive authority of the administrator.
  • S701 From the management top screen 44-2 (S701), it is determined whether the user setting screen is displayed (S702). If the user setting screen is displayed (YES in S702), A user setting screen is displayed (S703), and user setting processing is performed (S704).
  • the transition to the management top screen 44-2 is monitored (S705). If the transition is not to the management top screen 44-2 (NO in S705), the user setting process can be continued. If the transition is to the management top screen 44-2 (YES in S705), the screen transitions to the management top screen 44-2 (S701).
  • a customer setting icon, a user setting icon, and an inquiry section setting icon are displayed on the management top screen 44-2. If the user setting icon on the management top screen 44-2 is pressed, the screen shifts to a user setting list screen 44-4 shown in FIG. In this user setting list screen 44-4, user settings can be made. As shown in FIG. 30B, in the user settings, new user registration, user ID / PASS issuance, user information change, authorization, Settings such as deletion or search function can be performed. In the new registration of user information, when a new creation icon on the user setting list screen 44-4 (A in FIG. 30) is pressed, a transition is made to a user setting new creation screen 44-42 shown in A of FIG.
  • the user setting information can be confirmed by transition to a user setting confirmation screen 44-43 shown in FIG.
  • the user setting list screen 44-4 (A in FIG. 30) transitions to the user setting update screen 44-44 shown in FIG. Can be done.
  • the user setting deletion confirmation screen 44-45 shown in FIG. 32B is displayed by pressing the target user name deletion icon from the user setting list screen 44-4 (A in FIG. 30). It is possible to make transition and confirm deletion information.
  • the setting of the inquiry information is the exclusive authority of the administrator.
  • the inquiry section process the transition to the management top screen 44-2 is monitored (S805). If the transition is not to the management top screen 44-2 (NO in S805), the setting process of the inquiry information can be continued. . If the transition is to the management top screen 44-2 (YES in S805), the screen transitions to the management top screen 44-2 (S801).
  • the inquiry section setting list screen 44-5 discloses selection icons, presence / absence of disclosure, inquiry item numbers, service categories, inquiry items, operation selection icons, and the like.
  • the update, delete, and answer items are set in the operation.
  • the process in the interview section setting list screen 44-5 includes new creation, deletion, update, order change, service selection, interview item release setting, and new answer creation, as shown in FIG. 34B.
  • Delete, update, change answer order, set answer score, set answer publishing and search function In creating a new interview, pressing the new creation icon on the interview section setting list screen 44-5 (A in FIG. 34) causes a transition to the interview section setting new creating screen 44-52 shown in FIG. Can be entered.
  • the answer setting update screen 44-56 may be changed by pressing the update icon on the answer setting list screen 44-54 (A in FIG. 36), and the answer may be updated.
  • the user top screen 44-3 (FIG. 39) is displayed (S901), and it is determined whether or not the customer is set (S902). If it is customer setting (YES in S902), the customer setting list screen 44-6 is displayed (S903), and customer information can be processed using this customer setting list screen 44-6 (S904).
  • the transition to the user top screen 44-3 is determined (S905). If the transition is not to the user top screen 44-3 (NO in S905), the process returns to S903 and the customer setting list screen 44- 6 can be maintained and the customer setting process can be continued. If the transition is to the user top screen 44-3 (YES in S905), the transition is made to the user top screen 44-3 (S906).
  • a customer setting icon is displayed on the user top screen 44-3.
  • a list of customer settings shown in FIG. 40A from the user top screen 44-3 is displayed.
  • the screen can be changed to a screen 44-6 to make customer settings.
  • this customer setting as shown in FIG. 40B, new customer registration, browsing of inquiry history, deletion of inquiry history, entry of inquiry history memo, change of customer registration information, registration deletion, search function, sort function , A link to the questionnaire, a graph display function of the interview history, a detailed display function of the interview history, a data export function, and the like.
  • the history list screens 44 to 64 display information such as customer names, inquiry items and points, service categories and points, and points for each question number. If a memo icon on the history list screen 44-64 (FIG. 42) is pressed, a transition can be made to the memo screen 46-66 shown in FIG. 43A, and history related information is displayed. When the inquiry item and its score icon on the history list screen 44-64 (FIG. 42) are pressed, a service category screen 46-67 shown in FIG. 43B is displayed, and the history list screen 44-64 (FIG. 42) is displayed. If an inquiry detail icon in FIG. 43 is pressed, an inquiry detail screen 46-68 showing details of the interview and its score shown in FIG. 43C is displayed. If the update icon on the customer setting list screen 44-6 (A in FIG. 40) is pressed, the customer setting list screen 44-6 transits to the customer setting update screen 44-65 shown in FIG. Updates can be made.
  • the diagnosis result is displayed in different colors on the top page screen 42-1 of the home screen 42.
  • the identification display corresponding to the same customer diagnosis result is displayed on the individual service information. And may provide information on seals and seal construction.
  • a PC and a server device are illustrated, but a sales expansion support system may be realized using a portable information terminal such as a smartphone.
  • information related to seals and seal construction can be provided in accordance with customer needs, and the sales expansion effect related to seals and seal construction can be enhanced by discovering needs that are not recognized by customers.
  • Service information screen 44 44-1 Login page 44-2 Management top screen 44-3 User top screen 44-4 User setting list screen 44-5 List of inquiry section settings Screen 44-6 Customer setting list screen 44-12 User Page 44-41 Export screen 44-42 New user setting screen 44-43 User setting confirmation screen 44-44 User setting update screen 44-45 User setting deletion confirmation screen 44-51 Export screen 44-52 Interview section setting new creation screen 44-53 Interview section setting update screen 44-54 Answer setting list screen 44-55 Answer setting new creation screen 44-56 Answer setting update screen 44-61 Export screen 44-62 Customer setting new creation screen 44-63 Customer setting confirmation screen 44-64 History list screen 44-65 Customer setting update screen 44-66 Memo screen 44-67 Service category screen 44-68 Interview details screen

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Abstract

L'invention comprend : un écran de questionnaire (12-1) permettant d'afficher un formulaire (14) et de saisir des réponses à des questions (16) contenues dans le formulaire ; un écran de menu de contenu (12-2) permettant de sélectionner un ou plusieurs menus de contenu parmi une pluralité de menus de contenu ; un écran d'informations de contenu (12-3) permettant d'afficher des informations de contenu ; une unité de stockage (6) permettant de stocker au moins une base de données d'informations de question (10-1) pour stocker des informations de question, ainsi qu'une base de données d'informations de contenu (10-2) pour stocker des informations de contenu ; et une unité de traitement d'informations (4) qui diagnostique une pluralité de réponses saisies dans l'écran de questionnaire, calcule un seul menu ou une pluralité de menus de contenu à l'aide du résultat de diagnostic, puis recherche les informations de contenu.
PCT/JP2018/004763 2017-02-28 2018-02-13 Système, programme et dispositif d'aide à la croissance des ventes WO2018159273A1 (fr)

Priority Applications (4)

Application Number Priority Date Filing Date Title
CN201880013949.1A CN110337664A (zh) 2017-02-28 2018-02-13 销售扩展辅助系统、销售扩展辅助程序以及销售扩展辅助设备
JP2019502852A JP6705050B2 (ja) 2017-02-28 2018-02-13 拡販支援システム、拡販支援プログラムおよび拡販支援機器
SG11201907856WA SG11201907856WA (en) 2017-02-28 2018-02-13 Sales expansion assistance system, sales expansion assistance program, and sales expansion assistance device
KR1020197023168A KR20190123726A (ko) 2017-02-28 2018-02-13 판매 확대 지원 시스템, 판매 확대 지원 프로그램 및 판매 확대 지원 기기

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Application Number Priority Date Filing Date Title
JP2017-036286 2017-02-28
JP2017036286 2017-02-28

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WO2018159273A1 true WO2018159273A1 (fr) 2018-09-07

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KR (1) KR20190123726A (fr)
CN (1) CN110337664A (fr)
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WO (1) WO2018159273A1 (fr)

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2008027318A (ja) * 2006-07-24 2008-02-07 Rakuten Inc サービス料金請求システム、団体所属者情報管理装置、団体所属者情報管理方法及び団体所属者情報管理処理プログラム
JP2008242923A (ja) * 2007-03-28 2008-10-09 Hyper Injection Inc プラン編集支援方法
JP2010211359A (ja) * 2009-03-09 2010-09-24 Hitachi Kokusai Electric Inc 業務管理システム

Family Cites Families (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
TW201602938A (zh) 2014-04-11 2016-01-16 Nihon Valqua Kogyo Kk 推薦密封材選定系統

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2008027318A (ja) * 2006-07-24 2008-02-07 Rakuten Inc サービス料金請求システム、団体所属者情報管理装置、団体所属者情報管理方法及び団体所属者情報管理処理プログラム
JP2008242923A (ja) * 2007-03-28 2008-10-09 Hyper Injection Inc プラン編集支援方法
JP2010211359A (ja) * 2009-03-09 2010-09-24 Hitachi Kokusai Electric Inc 業務管理システム

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SG11201907856WA (en) 2019-09-27
CN110337664A (zh) 2019-10-15
TW201835793A (zh) 2018-10-01
KR20190123726A (ko) 2019-11-01
JP6705050B2 (ja) 2020-06-03

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