WO2018010634A1 - 洗衣机的控制方法、控制装置及控制系统 - Google Patents

洗衣机的控制方法、控制装置及控制系统 Download PDF

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Publication number
WO2018010634A1
WO2018010634A1 PCT/CN2017/092476 CN2017092476W WO2018010634A1 WO 2018010634 A1 WO2018010634 A1 WO 2018010634A1 CN 2017092476 W CN2017092476 W CN 2017092476W WO 2018010634 A1 WO2018010634 A1 WO 2018010634A1
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Prior art keywords
washing machine
cause
fault
information
failure
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Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
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PCT/CN2017/092476
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English (en)
French (fr)
Inventor
舒海
许升
黄振兴
张高贤
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Qingdao Haier Washing Machine Co Ltd
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Qingdao Haier Washing Machine Co Ltd
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Application filed by Qingdao Haier Washing Machine Co Ltd filed Critical Qingdao Haier Washing Machine Co Ltd
Priority to US16/317,534 priority Critical patent/US20190288865A1/en
Priority to JP2019500866A priority patent/JP6847196B2/ja
Publication of WO2018010634A1 publication Critical patent/WO2018010634A1/zh
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
    • H04L12/2803—Home automation networks
    • D—TEXTILES; PAPER
    • D06—TREATMENT OF TEXTILES OR THE LIKE; LAUNDERING; FLEXIBLE MATERIALS NOT OTHERWISE PROVIDED FOR
    • D06F—LAUNDERING, DRYING, IRONING, PRESSING OR FOLDING TEXTILE ARTICLES
    • D06F33/00—Control of operations performed in washing machines or washer-dryers 
    • D06F33/30—Control of washing machines characterised by the purpose or target of the control 
    • D06F33/47—Responding to irregular working conditions, e.g. malfunctioning of pumps 
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0706—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0751—Error or fault detection not based on redundancy
    • G06F11/0754—Error or fault detection not based on redundancy by exceeding limits
    • G06F11/0757—Error or fault detection not based on redundancy by exceeding limits by exceeding a time limit, i.e. time-out, e.g. watchdogs
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0766—Error or fault reporting or storing
    • G06F11/0769—Readable error formats, e.g. cross-platform generic formats, human understandable formats
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/079—Root cause analysis, i.e. error or fault diagnosis
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/3065—Monitoring arrangements determined by the means or processing involved in reporting the monitored data
    • G06F11/3072—Monitoring arrangements determined by the means or processing involved in reporting the monitored data where the reporting involves data filtering, e.g. pattern matching, time or event triggered, adaptive or policy-based reporting
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90—Details of database functions independent of the retrieved data types
    • G06F16/95—Retrieval from the web
    • G06F16/953—Querying, e.g. by the use of web search engines
    • G06F16/9538—Presentation of query results
    • G—PHYSICS
    • G08—SIGNALLING
    • G08B—SIGNALLING SYSTEMS, e.g. PERSONAL CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
    • G08B21/00—Alarms responsive to a single specified undesired or abnormal condition and not otherwise provided for
    • G08B21/18—Status alarms
    • G08B21/187—Machine fault alarms
    • D—TEXTILES; PAPER
    • D06—TREATMENT OF TEXTILES OR THE LIKE; LAUNDERING; FLEXIBLE MATERIALS NOT OTHERWISE PROVIDED FOR
    • D06F—LAUNDERING, DRYING, IRONING, PRESSING OR FOLDING TEXTILE ARTICLES
    • D06F2103/00—Parameters monitored or detected for the control of domestic laundry washing machines, washer-dryers or laundry dryers
    • D06F2103/18—Washing liquid level
    • D—TEXTILES; PAPER
    • D06—TREATMENT OF TEXTILES OR THE LIKE; LAUNDERING; FLEXIBLE MATERIALS NOT OTHERWISE PROVIDED FOR
    • D06F—LAUNDERING, DRYING, IRONING, PRESSING OR FOLDING TEXTILE ARTICLES
    • D06F2105/00—Systems or parameters controlled or affected by the control systems of washing machines, washer-dryers or laundry dryers
    • D06F2105/02—Water supply
    • D—TEXTILES; PAPER
    • D06—TREATMENT OF TEXTILES OR THE LIKE; LAUNDERING; FLEXIBLE MATERIALS NOT OTHERWISE PROVIDED FOR
    • D06F—LAUNDERING, DRYING, IRONING, PRESSING OR FOLDING TEXTILE ARTICLES
    • D06F2105/00—Systems or parameters controlled or affected by the control systems of washing machines, washer-dryers or laundry dryers
    • D06F2105/58—Indications or alarms to the control system or to the user
    • D—TEXTILES; PAPER
    • D06—TREATMENT OF TEXTILES OR THE LIKE; LAUNDERING; FLEXIBLE MATERIALS NOT OTHERWISE PROVIDED FOR
    • D06F—LAUNDERING, DRYING, IRONING, PRESSING OR FOLDING TEXTILE ARTICLES
    • D06F34/00—Details of control systems for washing machines, washer-dryers or laundry dryers
    • D06F34/04—Signal transfer or data transmission arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
    • H04L12/2803—Home automation networks
    • H04L2012/2847—Home automation networks characterised by the type of home appliance used

Definitions

  • the present disclosure relates to the technical field of washing machines, and relates to a control method, a control device and a control system of a washing machine, for example.
  • washing machines have brought great convenience to people, and they have freed people from heavy laundry labor.
  • the user needs to confirm the cause of the malfunction, contact the after-sales personnel of the washing machine manufacturer, and ask the after-sales personnel to come to the door for maintenance.
  • the process is cumbersome and wastes a lot of time for the user.
  • the causes of abnormal water in the washing machine include: low tap water pressure, slow water intake or tap water; and water leak in the washing machine. Among them, when the washing machine has a water leakage failure, it is necessary for the after-sales personnel to come to the door for maintenance.
  • the washing machine When the washing machine fails, the washing machine only prompts an alarm. For example, if the water inlet valve is opened, the set water level is not reached within the set time (for example, 1-10 minutes), the washing machine prompts the water inlet abnormal alarm, and the washing machine itself may not accurately locate the cause of the fault.
  • the user himself determines the cause of the fault, reduces the user experience, or needs to increase the corresponding detection sensor to accurately locate the cause of the fault, but increasing the detection sensor will increase the cost of the washing machine.
  • a washing machine control method capable of automatically determining a water inlet failure of a washing machine and improving a user experience.
  • a control device for a washing machine capable of implementing the above control method, and enabling the washing machine to automatically judge a water inlet failure.
  • a control system for a washing machine comprising a control device and a washing machine.
  • a method of controlling a washing machine comprising:
  • a cause of the failure is determined based on the first quantity and the second quantity.
  • the fault information is an ingress water abnormality.
  • the determining, according to the first quantity and the second quantity, a fault cause includes:
  • the cause of the failure of the washing machine is that the tap water pressure is low or the water is stopped. If the second quantity is less than or equal to the second preset threshold, the cause of the malfunction of the washing machine is that the washing machine is leaking.
  • the method further includes: updating the alarm history database according to the fault cause.
  • the method further includes: sending the fault cause to the washing machine, so that the washing machine displays the cause of the fault, and sending the fault cause to the user terminal to prompt the user.
  • the method further includes: if the first quantity is less than or equal to the first preset threshold, sending the fault information to the washing machine, so that the washing machine displays the fault information, and sending the fault information to the user terminal. The user is prompted.
  • a control device for a washing machine comprising:
  • An information receiving module configured to receive device information and fault information of the washing machine sent by the washing machine
  • the first query module is configured to query, in the installation information database, a first quantity of the washing machine having the same device information in the preset area;
  • the second query module is configured to: if the first quantity is greater than the first preset threshold, query the alarm history database for the washing machine having the same fault information in the preset area within the first preset time period Second quantity; and
  • the fault cause determination module is configured to determine a cause of the fault based on the first quantity and the second quantity.
  • the fault information is an ingress water abnormality.
  • the fault cause determination module is configured to:
  • the cause of the failure of the washing machine is low tap water pressure Or stopping the water. If the second quantity is less than or equal to the second preset threshold, the cause of the failure of the washing machine is that the washing machine is leaking.
  • a control system for a washing machine comprising:
  • control device for a washing machine wherein the control device is disposed in a server;
  • the washing machine comprises a control module, a data communication processing module and a display module
  • the control module is arranged to control the water inlet of the washing machine, and determine whether the water level of the washing machine reaches a set value within a second preset time period; The water level reaches the set value within the second preset time period, and the control inlet valve is closed; if the water level of the washing machine does not reach the set value within the second preset time period, the data communication processing module is controlled to send the washing machine Device information and fault information; the data communication processing module is configured to transmit the device information and the fault information to a server, and receive a fault cause sent by the server; the display module is configured to display a cause of the fault of the washing machine;
  • the user terminal is configured to receive a fault cause and fault information sent by the server.
  • a computer readable storage medium storing computer executable instructions arranged to perform the above method.
  • a server that includes:
  • At least one processor At least one processor
  • the memory stores instructions executable by the at least one processor, the instructions being executed by the at least one processor to cause the at least one processor to perform a control method of the washing machine.
  • the control method, the control device and the control system of the above-mentioned washing machine are determined by big data analysis, and if the number of washing machines in which the same alarm occurs in the preset area within a preset time period exceeds a set threshold, it can be determined that the fault is caused by tap water If the number of washing machines that have the same alarm in the preset area within the preset time period does not exceed the set threshold, it can be determined that the fault is caused by the water leakage of the washing machine, and the washing machine can automatically determine whether the washing machine is slow or the tap water is stopped. Water failures improve the user experience.
  • Embodiment 1 is a flowchart of a method of controlling an Internet of Things washing machine provided in Embodiment 1;
  • Embodiment 2 is a flow chart of a control method of the Internet of Things washing machine provided in Embodiment 2;
  • Embodiment 3 is a flowchart of determining a cause of a fault based on a first quantity and a second quantity provided by Embodiment 2;
  • FIG. 4 is a block diagram of a control device of the Internet of Things washing machine provided in Embodiment 3;
  • FIG. 5 is a block diagram of a control system of the Internet of Things washing machine provided in Embodiment 4.
  • FIG. 6 is a flow chart showing the cause of the failure of the Internet of Things washing machine provided in Embodiment 4.
  • FIG. 7 is a schematic diagram showing the hardware structure of a server provided in Embodiment 5.
  • 310 information receiving module; 320, first query module; 330, second query module; 340, fault cause determination module; 350, update module; 360, fault cause transmission module; 370, fault information transmission module;
  • washing machine 410, server; 430, user terminal;
  • Embodiment 1 is a flow chart of a control method of an Internet of Things washing machine in Embodiment 1, the control method comprising the following steps.
  • step 110 device information and fault information of the washing machine transmitted by the washing machine are received.
  • the device information may include information for identifying the washing machine.
  • the fault information may indicate a fault displayed by the washing machine, such as an abnormal water inlet, a power-on indicator is not lit, and the like.
  • step 120 a first number of washing machines having the same device information in the preset area is queried in the installation information database.
  • step 130 if the first quantity is greater than the first preset threshold, querying, in the alarm history database, the second quantity of the washing machine having the same fault information in the preset area within the first preset time period .
  • the preset area may be selected as a residential area, the same street or the same building.
  • the first preset time may be a time period before the washing machine fails, or may be a time period that is relatively close to the washing machine failure. Such as a period of 10 minutes from the failure of the washing machine.
  • a cause of the failure is determined based on the first quantity and the second quantity.
  • the cause of the failure of the washing machine can be determined by the range of values in which the first quantity and the second quantity are located.
  • the cause of abnormal water ingress may include: tap water pressure is low or tap water is stopped; and the washing machine has a water leak.
  • the above control method can be used to determine the cause of the failure of the washing machine, without the user's own judgment of the cause of the failure, reducing the cumbersome work of the user and improving the user experience.
  • the flowchart of the control method provided in Embodiment 2 includes the following steps.
  • the fault information in this embodiment may be an ingress water abnormality.
  • control method optionally includes the following steps.
  • step 210 if the first quantity is greater than the first preset threshold, querying, in the alarm history database, the second quantity of the washing machine having the same fault information in the preset area within the first preset time period .
  • a cause of the failure is determined based on the first quantity and the second quantity.
  • step 230 the alarm history database is updated based on the cause of the failure.
  • step 240 the cause of the failure is sent to the washing machine to cause the washing machine to display the cause of the failure, and the cause of the failure is sent to the user terminal to prompt the user.
  • step 210 may further include the following steps.
  • step 211 it is determined whether the first quantity is greater than the first preset threshold. If the first quantity is greater than the first preset threshold, step 212 is performed; if the first quantity is not greater than the first preset threshold, step 240 is performed.
  • step 212 the second number of washing machines having the same fault information in the preset area within the first preset time period is queried in the alarm history database.
  • step 240 the fault information is sent to the washing machine to cause the washing machine to display the fault information and send the fault information to the user terminal to prompt the user.
  • the cause of the failure may not be determined by the above method.
  • determining the cause of the failure based on the first quantity and the second quantity may include the following steps.
  • step 221 it is determined whether the second quantity is greater than the second preset threshold. If the second quantity is greater than the second preset threshold, step 222 is performed, and if the second quantity is not greater than the second preset threshold, step 223 is performed.
  • step 222 the cause of the malfunction of the washing machine is that the tap water pressure is low or the water is stopped, and no after-sales maintenance is required.
  • step 223 after-sales personnel are required to perform home repairs.
  • the after-sales outlet can actively contact the user for home repair, avoiding wasting user time.
  • the above method for automatically determining the cause of the failure can make a relatively accurate judgment after the number of washing machines in a certain area reaches a certain number, for example, setting up more than 10 washing machines in one area.
  • the present embodiment provides a control device for the Internet of Things washing machine. As shown in FIG. 4, the device performs the control method of the Internet of Things washing machine in the above embodiment.
  • the control device includes: an information receiving module 310, a first query module 320, and a first The second query module 330 and the fault cause determination module 340.
  • the information receiving module 310 is configured to receive device information and fault information of the washing machine sent by the washing machine.
  • the first query module 320 is configured to query the installation information database for the first number of washing machines having the same device information in the preset area.
  • the second query module 330 is configured to query, in the alarm history database, the washing machine having the same fault information in the preset area within the first preset time period if the first quantity is greater than the first preset threshold The second number.
  • the failure cause determination module 340 is configured to determine a cause of the failure based on the first quantity and the second quantity.
  • the above fault information may be an abnormal water inlet.
  • the fault cause determination module 340 may be configured to: if the second quantity is greater than the second preset threshold, the cause of the failure of the washing machine is that the tap water pressure is low or the water is stopped, and if the second quantity is less than or equal to the second preset threshold, the washing machine is faulty. The reason is that the washing machine is leaking.
  • control device further includes: an update module 350.
  • the update module 350 is arranged to update the alarm history database in accordance with the cause of the failure.
  • control device further includes: a fault cause sending module 360.
  • Fault cause sending module 360 is arranged to send the cause of the malfunction to the washing machine to cause the washing machine to display the cause of the malfunction and send the fault information to the user terminal to prompt the user.
  • control device further includes: a fault information sending module 370.
  • the fault information sending module 370 is configured to send the fault information to the washing machine if the first quantity is less than or equal to the first preset threshold, so that the washing machine displays the fault information, and send the fault information to the user terminal to prompt the user.
  • the present embodiment provides a control system for an Internet of Things washing machine, which includes a control device of the Internet of Things washing machine 410, a washing machine 410, and a user terminal 430.
  • the control device may be disposed in the server 420, and the washing machine 410 is configured to determine whether the washing machine 410 is malfunctioning, and transmit the device information and the failure information of the washing machine 410 to the server 420 when the washing machine 410 malfunctions.
  • the washing machine 410 may include a control module 411, a data communication processing module 412, and a display module 413.
  • the control module 411 is configured to control the water entering the washing machine 410 to determine whether the water level of the washing machine 410 reaches the set value within the second preset time period; if the water level of the washing machine 410 reaches the set value within the second preset time period, the control The water valve is closed; and if the water level of the washing machine 410 does not reach the set value within the second predetermined period of time, the control data communication processing module 412 transmits the device information and the fault information of the washing machine 410.
  • the data communication processing module 412 is arranged to transmit device information and failure information to the server 420, and to receive the cause of the failure transmitted by the server 420.
  • the display module 413 is arranged to display the cause of the malfunction of the washing machine 410.
  • the user terminal 430 is configured to receive the cause of the failure and the failure information transmitted by the server 420.
  • the control module 411 and the data communication processing module 412 can be implemented by a central processor, a digital signal processor (DSP), or a Field Programmable Gate Array (FPGA), and the central processing unit and the DSP.
  • FGPA may comprise a storage medium storing executable instructions arranged to perform the above method.
  • the storage medium may be a non-transitory storage medium, including: a read-only memory (ROM) or a random access memory (RAM), and the like, or a temporary storage device. medium.
  • the display module 413 can be a display such as a liquid crystal display.
  • the flow of determining the cause of the malfunction of the water inlet abnormality of the washing machine 410 by the control system in the present embodiment is as follows.
  • the washing machine 410 is started, the water inlet valve is opened, and the control module 411 determines whether the water level of the washing machine 410 reaches the set value. If the water level of the washing machine 410 reaches the set value, the water inlet valve is closed for washing; if the washing machine The water level of 410 does not reach the set value, and it is judged whether the second preset time period has been reached. If the second preset time period is not reached, the water inlet valve is opened, and the water is continued, if the second preset time period is reached. The water inlet abnormality is indicated, the water inlet valve is closed, the laundry is suspended, and the control module 411 controls the data communication module to transmit the device information and the fault information to the server 420.
  • the server 420 receives the device information and the fault information of the washing machine 410 sent by the washing machine 410 through the information receiving module, and stores the information in the alarm history database, and queries the installation information database to have the same location in the preset information area through the first query module.
  • the first quantity of the washing machine 410 of the device information if the first quantity is greater than the first preset threshold, the second query module queries the alarm history database for the preset area within the first preset time period,
  • the second quantity of the washing machine 410 that is the same as the fault information is determined by the fault cause determination module based on the first quantity and the second quantity, and if the first quantity is less than or equal to the first preset threshold, the cause of the failure It is determined that the water inlet abnormality is transmitted, the information of the water inlet abnormality is transmitted to the washing machine 410, the failure information is displayed by the display module 413 of the washing machine 410, and the failure information is transmitted to the user terminal 430 to prompt the user.
  • Determining the cause of the fault by the fault cause determination module based on the first quantity and the second quantity may include: if the first quantity is greater than the second preset threshold, the cause of the abnormality of the water inlet abnormality is determined to be low tap water pressure or water stop, according to The cause of the failure updates the alarm history database, sends the cause of the failure to the washing machine 410, displays the cause of the failure through the display module 413 of the washing machine 410, and sends the cause of the failure to the user terminal 430 to prompt the user; if the second quantity is less than or equal to the second pre- When the threshold is set, the cause of the failure of the water inlet abnormality is determined as the water leakage of the washing machine 410, the alarm history database is updated according to the cause of the failure, the cause of the failure is transmitted to the washing machine 410, the cause of the failure is displayed by the display module 413 of the washing machine 410, and is transmitted to the user terminal 430. The cause of the failure is to prompt the user.
  • the terminal device includes:
  • At least one processor 70 is exemplified by a processor 70 in FIG. 7; a memory 71; and a communication interface 72 and a bus 73.
  • the processor 70, the memory 71, and the communication interface 72 can complete communication with each other through the bus 73.
  • Communication interface 72 can transmit data and signals.
  • the processor 70 can call the logic in the memory 71 Instructions to perform the method in the above embodiments.
  • logic instructions in the memory 71 described above may be implemented in the form of a software functional unit and sold or used as a stand-alone product, and may be stored in a computer readable storage medium.
  • the memory 71 is a computer readable storage medium and can be used to store software programs, computer executable programs, such as program instructions or modules corresponding to the methods in the above embodiments.
  • the processor 70 executes the functional application and the data processing by executing a software program, an instruction or a module stored in the memory 71, that is, implementing the method in the above embodiment.
  • the memory 71 may include a storage program area and a storage data area, wherein the storage program area may store an operating system, an application required for at least one function; the storage data area may store data created according to usage of the terminal device, and the like. Further, the memory 71 may include a high speed random access memory, and may also include a nonvolatile memory.
  • the above technical solution may be embodied in the form of a software product stored in a storage medium, including one or more instructions for causing a computer device (which may be a personal computer, a server, a network device, etc.) to execute All or part of the steps of the method described in the above embodiments.
  • a computer device which may be a personal computer, a server, a network device, etc.
  • the foregoing storage medium may be a non-transitory storage medium, including: a U disk, a mobile hard disk, a ROM, a RAM, a magnetic disk, or an optical disk, and the like, and may be a temporary storage medium.
  • the control method, control device and control system of the washing machine can realize the automatic judgment of the water inlet failure of the washing machine and improve the user experience.

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Abstract

一种洗衣机的控制方法、控制装置及控制系统，其中，所述方法包括：接收洗衣机（410）发送的洗衣机（410）的设备信息和故障信息；在安装信息数据库中查询预设区域内具有相同所述设备信息的洗衣机(410)的第一数量；如果所述第一数量大于第一预设阈值，在报警历史记录数据库中查询在第一预设时间段内所述预设区域内，具有相同所述故障信息的洗衣机(410)的第二数量；以及基于所述第一数量与所述第二数量，确定故障原因。

Description

洗衣机的控制方法、控制装置及控制系统 技术领域
本公开涉及洗衣机技术领域，例如涉及一种洗衣机的控制方法、控制装置及控制系统。
背景技术
随着洗衣机的普及和控制技术的发展，智能洗衣机问世，洗衣机给人们带了巨大的便利，将人们从繁重的洗衣劳动中解放出来。但是一旦洗衣机出现故障，用户需要确认故障原因、联系洗衣机生产厂商的售后人员并要求售后人员上门维修，过程繁琐，浪费用户的大量时间。造成洗衣机的进水异常的原因包括：自来水水压低、进水慢或自来水停水；以及洗衣机出现漏水故障。其中，洗衣机出现漏水故障时，需要售后人员上门维修。
当洗衣机出现故障后，洗衣机只提示报警。如：打开进水阀进水，在设定时间(例如1-10分钟)内未达到设定水位，洗衣机提示进水异常报警，单靠洗衣机自身检测可能无法精确定位故障原因，洗衣机报警之后需要用户自己去判断故障原因，降低了用户体验，或者需增加相应检测传感器才能精确定位故障原因，但增加检测传感器将增加洗衣机的成本。
发明内容
一种洗衣机的控制方法，能够实现洗衣机自动判断进水故障，改善用户的体验。
一种洗衣机的控制装置，能够实现上述的控制方法，能够使洗衣机自动判断进水故障。
一种洗衣机的控制系统，包括控制装置和洗衣机。
一种洗衣机的控制方法，包括：
接收洗衣机发送的洗衣机的设备信息和故障信息；
在安装信息数据库中查询预设区域内具有相同所述设备信息的洗衣机的第一数量；
如果所述第一数量大于第一预设阈值，在报警历史记录数据库中查询在第一预设时间段内所述预设区域内，具有相同所述故障信息的洗衣机的第二数量；以及
基于所述第一数量与所述第二数量，确定故障原因。
可选的，所述故障信息为进水异常。
可选的，所述基于所述第一数量与所述第二数量确定，故障原因，包括：
如果所述第二数量大于第二预设阈值，洗衣机的故障原因为自来水水压低或停水，如果所述第二数量小于或等于第二预设阈值，洗衣机的故障原因为洗衣机漏水。
可选的，所述方法还包括：根据所述故障原因更新所述报警历史记录数据库。
可选的，所述方法还包括：向洗衣机发送所述故障原因，以使洗衣机显示故障原因，并向用户终端发送所述故障原因以提示用户。
可选的，所述方法还包括：如果所述第一数量小于或等于第一预设阈值，向洗衣机发送所述故障信息，以使洗衣机显示故障信息，并向用户终端发送所述故障信息以提示用户。
一种洗衣机的控制装置，包括：
信息接收模块，设置为接收洗衣机发送的洗衣机的设备信息和故障信息；
第一查询模块，设置为在安装信息数据库中查询预设区域内具有相同所述设备信息的洗衣机的第一数量；
第二查询模块，设置为如果所述第一数量大于第一预设阈值，在报警历史记录数据库中查询在第一预设时间段内所述预设区域内，具有相同所述故障信息的洗衣机的第二数量；以及
故障原因确定模块，设置为基于所述第一数量与所述第二数量，确定故障原因。
可选的，所述故障信息为进水异常。
可选的，所述故障原因确定模块设置为：
如果所述第二数量大于第二预设阈值，洗衣机的故障原因为自来水水压低 或停水，如果所述第二数量小于或等于第二预设阈值，洗衣机的故障原因为洗衣机漏水。
一种洗衣机的控制系统，包括：
上述任一所述的洗衣机的控制装置，其中，所述控制装置配置在服务器中；
洗衣机，其中，所述洗衣机包括控制模块、数据通信处理模块和显示模块，所述控制模块设置为控制洗衣机进水，判断洗衣机的水位在第二预设时间段内是否达到设定值；如果洗衣机的水位在第二预设时间段内达到设定值，控制进水阀关闭；如果洗衣机的水位在第二预设时间段内未达到设定值，控制所述数据通信处理模块发送所述洗衣机的设备信息与故障信息；所述数据通信处理模块设置为将所述设备信息与所述故障信息传送到服务器，以及接收服务器发送的故障原因；所述显示模块设置为显示洗衣机的故障原因；以及
用户终端，设置为接收所述服务器发送的故障原因以及故障信息。
一种计算机可读存储介质，存储有计算机可执行指令，所述计算机可执行指令设置为执行上述方法。
一种服务器，包括：
至少一个处理器；以及
与所述至少一个处理器通信连接的存储器；其中，
所述存储器存储有可被所述至少一个处理器执行的指令，所述指令被所述至少一个处理器执行，以使所述至少一个处理器执行上述洗衣机的控制方法。
上述提出的洗衣机的控制方法、控制装置及控制系统，通过大数据分析判定，若预设时间段内预设区域内发生同样报警的洗衣机数量超过设定阈值，则可判定该故障是由自来水水压低进水慢或自来水停水造成的，若预设时间段内预设区域内发生同样报警的洗衣机数量未超过设定阈值，可判定该故障是由洗衣机漏水造成的，能够实现洗衣机自动判断进水故障，改善用户的体验。
附图说明
图1是实施例1提供的物联网洗衣机的控制方法的流程图；
图2是实施例2提供的物联网洗衣机的控制方法的流程图；
图3是实施例2提供的基于第一数量与第二数量确定故障原因的流程图；
图4是实施例3中提供的物联网洗衣机的控制装置的框图；
图5是实施例4中提供的物联网洗衣机的控制系统的框图；
图6是实施例4中提供的物联网洗衣机的判断故障原因的流程图；以及
图7是实施例5中提供的服务器的硬件结构示意图。
其中，310、信息接收模块；320、第一查询模块；330、第二查询模块；340、故障原因确定模块；350、更新模块；360、故障原因发送模块；370、故障信息发送模块；
410、洗衣机；420、服务器；430、用户终端；
411、控制模块；412、数据通信处理模块；413、显示模块。
具体实施方式
下面结合附图并通过具体实施方式来说明以下实施例的技术方案。
实施例1
图1为实施例1中物联网洗衣机的控制方法的流程图，该控制方法包括以下步骤。
在步骤110中，接收洗衣机发送的洗衣机的设备信息和故障信息。
设备信息可以包括用于识别洗衣机的信息。故障信息可以表示洗衣机显示出来的故障，例如进水异常、接通电源指示灯不亮等。
在步骤120中，在安装信息数据库中查询预设区域内具有相同所述设备信息的洗衣机的第一数量。
在步骤130中，如果第一数量大于第一预设阈值，在报警历史记录数据库中查询在第一预设时间段内所述预设区域内，具有相同所述故障信息的洗衣机的第二数量。
预设区域可以选定为一个居民小区、同一个街道或同一栋楼房，第一预设时间可以是该洗衣机发生故障前的一个时间段，也可以是距离洗衣机发生故障比较近的一个时间段，如距离洗衣机发生故障10分钟的时间段。
在步骤140中，基于第一数量与第二数量，确定故障原因。
可以通过第一数量和第二数量所处的数值范围，确定洗衣机的故障原因， 例如，造成异常进水的原因可以包括：自来水水压低或自来水停水；以及洗衣机出现漏水故障。
采用上述控制方法可以确定洗衣机的故障原因，无需用户自己判断故障原因，减少了用户的繁琐工作，改善用户体验。
实施例2
如图2和图3所示，实施例2提供的控制方法的流程图包括如下步骤。
该实施例中的故障信息可以为进水异常。
在上述实施例的基础上，如图2所示，控制方法可选的包括以下步骤。
在步骤210中，如果第一数量大于第一预设阈值，在报警历史记录数据库中查询在第一预设时间段内所述预设区域内，具有相同所述故障信息的洗衣机的第二数量。
在步骤220中，基于第一数量与第二数量，确定故障原因。
在步骤230中，根据故障原因更新报警历史记录数据库。
在步骤240中，向洗衣机发送故障原因，以使洗衣机显示故障原因，并向用户终端发送所述故障原因以提示用户。
参见图3，步骤210还可以包括以下步骤。
在步骤211中，判断第一数量是否大于第一预设阈值，如果第一数量大于第一预设阈值，执行步骤212；如果第一数量不大于第一预设阈值，执行步骤240。
在步骤212中，在报警历史记录数据库中查询在第一预设时间段内所述预设区域内，具有相同所述故障信息的洗衣机的第二数量。
在步骤240中，向洗衣机发送故障信息，以使洗衣机显示故障信息，并向用户终端发送故障信息以提示用户。
由于预设区域内的洗衣机的数量未达到设定的数量，可能无法通过上述方法判断故障原因。
基于上述实施例，如图3所示，基于第一数量与第二数量，确定故障原因，可以包括以下步骤。
在步骤221中，判断第二数量是否大于第二预设阈值，如果第二数量大于第二预设阈值，执行步骤222，如果第二数量不大于第二预设阈值，执行步骤223。
在步骤222中，洗衣机的故障原因为自来水水压低或停水，无需售后维修。
在步骤223中，需要售后人员上门维修。
通过将维修信息发送到售后网点，售后网点可以主动联系用户上门维修，避免浪费用户的时间。
上述自动判断故障原因的方法可以在一区域内洗衣机的数量达到一定数量后，做出比较准确的判断，例如一区域内设置10台以上的洗衣机。
实施例3
本实施例提出一种物联网洗衣机的控制装置，如图4所示，该装置执行上述实施例中的物联网洗衣机的控制方法，控制装置包括：信息接收模块310、第一查询模块320、第二查询模块330以及故障原因确定模块340。
其中，信息接收模块310设置为接收洗衣机发送的洗衣机的设备信息和故障信息。
第一查询模块320设置为在安装信息数据库中查询预设区域内具有相同所述设备信息的洗衣机的第一数量。
第二查询模块330设置为如果所述第一数量大于第一预设阈值，在报警历史记录数据库中查询在第一预设时间段内所述预设区域内，具有相同所述故障信息的洗衣机的第二数量。
故障原因确定模块340设置为基于所述第一数量与所述第二数量，确定故障原因。
上述的故障信息可以为进水异常。其中，故障原因确定模块340可以设置为：如果第二数量大于第二预设阈值，洗衣机的故障原因为自来水水压低或停水，如果第二数量小于或等于第二预设阈值，洗衣机的故障原因为洗衣机漏水。
可选的，该控制装置还包括：更新模块350。更新模块350设置为根据所述故障原因更新报警历史记录数据库。
可选的，该控制装置还包括：故障原因发送模块360。故障原因发送模块 360设置为向洗衣机发送所述故障原因，以使洗衣机显示故障原因，并向用户终端发送故障信息以提示用户。
可选的，该控制装置还包括：故障信息发送模块370。故障信息发送模块370设置为如果第一数量小于或等于第一预设阈值，向洗衣机发送所述故障信息，以使洗衣机显示故障信息，并向用户终端发送故障信息以提示用户。
实施例4
如图5所示，本实施例提出一种物联网洗衣机的控制系统，该系统包括物联网洗衣机410的控制装置、洗衣机410以及用户终端430。控制装置可以配置在服务器420中，洗衣机410设置为判断洗衣机410是否出现故障，并在洗衣机410出现故障时将洗衣机410的设备信息与故障信息传送给服务器420。
洗衣机410可以包括控制模块411、数据通信处理模块412和显示模块413。
控制模块411设置为控制洗衣机410进水，判断洗衣机410的水位在第二预设时间段内是否达到设定值；如果洗衣机410的水位在第二预设时间段内达到设定值，控制进水阀关闭；以及如果洗衣机410的水位在第二预设时间段内未达到设定值，控制数据通信处理模块412发送洗衣机410的设备信息与故障信息。
数据通信处理模块412设置为将设备信息与故障信息传送到服务器420，以及接收服务器420发送的故障原因。
显示模块413设置为显示洗衣机410的故障原因。
用户终端430设置为接收服务器420发送的故障原因以及故障信息。
控制模块411、数据通信处理模块412可由中央处理器(Central processor)、数字信号处理器(Digital Signal Processor，DSP)或者现场可编程门阵列(Field Programmable Gate Array，FPGA)实现，中央处理器、DSP和FGPA可以包含存储有可执行指令的存储介质，所述可执行指令设置为执行上述方法。存储介质可以是非暂态存储介质，包括：只读存储器(Read-Only Memory，ROM)或者随机存取存储器(Random Access Memory，RAM)等多种可以存储程序代码的介质，也可以是暂态存储介质。显示模块413可以是显示器，如液晶显示器。
利用本实施例中的控制系统判断洗衣机410的进水异常的故障原因的流程如下。
如图6所示，启动洗衣机410，打开进水阀，通过控制模块411判断洗衣机410的水位是否达到设定值，如果洗衣机410的水位达到设定值，则关闭进水阀进行洗衣；如果洗衣机410的水位未达到设定值，判断是否已经达到了第二预设时间段，如果未达到第二预设时间段，则进水阀打开，继续进水，如果达到了第二预设时间段，说明出现进水异常，关闭进水阀、暂停洗衣，控制模块411控制数据通信模块将设备信息与故障信息传送到服务器420。
服务器420通过信息接收模块接收洗衣机410发送的洗衣机410的设备信息和故障信息，并将所述信息存储到报警历史记录数据库，通过第一查询模块在安装信息数据库中查询预设区域内具有相同所述设备信息的洗衣机410的第一数量，如果第一数量大于第一预设阈值，通过第二查询模块在报警历史记录数据库中查询在第一预设时间段内所述预设区域内，具有相同所述故障信息的洗衣机410的第二数量，基于在第一数量与所述第二数量，通过故障原因确定模块确定故障原因，如果在第一数量小于或等于第一预设阈值，故障原因确定为进水异常，将进水异常的信息发送给洗衣机410，通过洗衣机410的显示模块413显示故障信息，并向用户终端430发送故障信息，以提示用户。
基于第一数量与第二数量，通过故障原因确定模块确定故障原因，可以包括：如果在第一数量大于第二预设阈值时，进水异常的故障原因确定为自来水水压低或停水，根据故障原因更新报警历史记录数据库，将故障原因发送给洗衣机410，通过洗衣机410的显示模块413显示故障原因，并向用户终端430发送故障原因，以提示用户；如果第二数量小于或等于第二预设阈值时，进水异常的故障原因确定为洗衣机410漏水，根据故障原因更新报警历史记录数据库，将故障原因发送给洗衣机410，通过洗衣机410的显示模块413显示故障原因，并向用户终端430发送故障原因，以提示用户。
实施例5
本实施例提供了一种服务器的硬件结构示意图。参见图7，该终端设备包括：
至少一个处理器(processor)70，图7中以一个处理器70为例；存储器(memory)71；还可以包括通信接口(Communications Interface)72和总线73。其中，处理器70、存储器71以及通信接口72可以通过总线73完成相互间的通信。通信接口72可以传输数据和信号。处理器70可以调用存储器71中的逻辑 指令，以执行上述实施例中的方法。
此外，上述的存储器71中的逻辑指令可以通过软件功能单元的形式实现并作为独立的产品销售或使用时，可以存储在一个计算机可读取存储介质中。
存储器71作为一种计算机可读存储介质，可用于存储软件程序、计算机可执行程序，如上述实施例中的方法对应的程序指令或模块。处理器70通过运行存储在存储器71中的软件程序、指令或模块，从而执行功能应用以及数据处理，即实现上述实施例中的方法。
存储器71可包括存储程序区和存储数据区，其中，存储程序区可存储操作系统、至少一个功能所需的应用程序；存储数据区可存储根据终端设备的使用所创建的数据等。此外，存储器71可以包括高速随机存取存储器，还可以包括非易失性存储器。
以上技术方案可以以软件产品的形式体现出来，该计算机软件产品存储在一个存储介质中，包括一个或多个指令用以使得一台计算机设备(可以是个人计算机，服务器，或者网络设备等)执行上述实施例所述方法的全部或部分步骤。而前述的存储介质可以是非暂态存储介质，包括：U盘、移动硬盘、ROM、RAM、磁碟或者光盘等多种可以存储程序代码的介质，也可以是暂态存储介质。
工业实用性
洗衣机的控制方法、控制装置及控制系统，能够实现洗衣机自动判断进水故障，改善用户体验。

Claims (11)

  1. 一种洗衣机的控制方法，包括：
    接收洗衣机发送的洗衣机的设备信息和故障信息；
    在安装信息数据库中查询预设区域内具有相同所述设备信息的洗衣机的第一数量；
    如果所述第一数量大于第一预设阈值，在报警历史记录数据库中查询在第一预设时间段内所述预设区域内，具有相同所述故障信息的洗衣机的第二数量；以及
    基于所述第一数量与所述第二数量，确定故障原因。
  2. 根据权利要求1所述的方法，其中，所述故障信息为进水异常。
  3. 根据权利要求2所述的方法，其中，所述基于所述第一数量与所述第二数量确定，故障原因，包括：
    如果所述第二数量大于第二预设阈值，洗衣机的故障原因为自来水水压低或停水，如果所述第二数量小于或等于第二预设阈值，洗衣机的故障原因为洗衣机漏水。
  4. 根据权利要求3所述的方法，还包括：根据所述故障原因更新所述报警历史记录数据库。
  5. 根据权利要求4所述的方法，还包括：向洗衣机发送所述故障原因，以使洗衣机显示故障原因，并向用户终端发送所述故障原因以提示用户。
  6. 根据权利要求1所述的方法，还包括：如果所述第一数量小于或等于第一预设阈值，向洗衣机发送所述故障信息，以使洗衣机显示故障信息，并向用户终端发送所述故障信息以提示用户。
  7. 一种洗衣机的控制装置，包括：
    信息接收模块，设置为接收洗衣机发送的洗衣机的设备信息和故障信息；
    第一查询模块，设置为在安装信息数据库中查询预设区域内具有相同所述设备信息的洗衣机的第一数量；
    第二查询模块，设置为如果所述第一数量大于第一预设阈值，在报警历史记录数据库中查询在第一预设时间段内所述预设区域内，具有相同所述故障信息的洗衣机的第二数量；以及
    故障原因确定模块，设置为基于所述第一数量与所述第二数量，确定故障原因。
  8. 根据权利要求1所述的装置，其中，所述故障信息为进水异常。
  9. 根据权利要求8所述的装置，其中，所述故障原因确定模块设置为：
    如果所述第二数量大于第二预设阈值，洗衣机的故障原因为自来水水压低或停水，如果所述第二数量小于或等于第二预设阈值，洗衣机的故障原因为洗衣机漏水。
  10. 一种洗衣机的控制系统，包括：
    权利要求7-9任一所述的洗衣机的控制装置，其中，所述控制装置配置在服务器中；
    洗衣机，其中，所述洗衣机包括控制模块、数据通信处理模块和显示模块，所述控制模块设置为控制洗衣机进水，判断洗衣机的水位在第二预设时间段内是否达到设定值；如果洗衣机的水位在第二预设时间段内达到设定值，控制进水阀关闭；如果洗衣机的水位在第二预设时间段内未达到设定值，控制所述数据通信处理模块发送所述洗衣机的设备信息与故障信息；所述数据通信处理模块设置为将所述设备信息与所述故障信息传送到服务器，以及接收服务器发送的故障原因；所述显示模块设置为显示洗衣机的故障原因；以及
    用户终端，设置为接收所述服务器发送的故障原因以及故障信息。
  11. 一种计算机可读存储介质，存储有计算机可执行指令，所述计算机可执行指令设置为执行权利要求1-6中任一项的方法。
PCT/CN2017/092476 2016-07-11 2017-07-11 洗衣机的控制方法、控制装置及控制系统 Ceased WO2018010634A1 (zh)

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