SG91788A1 - Automation of telephone operator assistance calls - Google Patents

Automation of telephone operator assistance calls

Info

Publication number
SG91788A1
SG91788A1 SG9501902A SG1995001902A SG91788A1 SG 91788 A1 SG91788 A1 SG 91788A1 SG 9501902 A SG9501902 A SG 9501902A SG 1995001902 A SG1995001902 A SG 1995001902A SG 91788 A1 SG91788 A1 SG 91788A1
Authority
SG
Singapore
Prior art keywords
operator
automated
call
advantageously
destination
Prior art date
Application number
SG9501902A
Other languages
English (en)
Inventor
Sekhar Sehgal Chander
Elaine Herr Diane
Calhoun Dowden Douglas
Kumar Verma Mahendra
Joseph Piereth Richard
Warren Hemmeter Richard
Petrelli Robert
Martin Salchenberger Samuel
Keating Mccormick William
Original Assignee
Lucent Technologies Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US07/596,809 external-priority patent/US5163083A/en
Priority claimed from US07/675,779 external-priority patent/US5181237A/en
Priority claimed from US07/675,783 external-priority patent/US5185781A/en
Application filed by Lucent Technologies Inc filed Critical Lucent Technologies Inc
Publication of SG91788A1 publication Critical patent/SG91788A1/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/44—Additional connecting arrangements for providing access to frequently-wanted subscribers, e.g. abbreviated dialling
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/527—Centralised call answering arrangements not requiring operator intervention
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q11/00—Selecting arrangements for multiplex systems
    • H04Q11/04—Selecting arrangements for multiplex systems for time-division multiplexing
    • H04Q11/0428—Integrated services digital network, i.e. systems for transmission of different types of digitised signals, e.g. speech, data, telecentral, television signals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)
  • Alarm Systems (AREA)
  • Telephone Function (AREA)
  • Exchange Systems With Centralized Control (AREA)
SG9501902A 1990-10-12 1991-10-02 Automation of telephone operator assistance calls SG91788A1 (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US07/596,809 US5163083A (en) 1990-10-12 1990-10-12 Automation of telephone operator assistance calls
US07/675,779 US5181237A (en) 1990-10-12 1991-03-27 Automation of telephone operator assistance calls
US07/675,783 US5185781A (en) 1990-10-12 1991-03-27 Automation of telephone operator assistance calls

Publications (1)

Publication Number Publication Date
SG91788A1 true SG91788A1 (en) 2002-10-15

Family

ID=27416718

Family Applications (1)

Application Number Title Priority Date Filing Date
SG9501902A SG91788A1 (en) 1990-10-12 1991-10-02 Automation of telephone operator assistance calls

Country Status (7)

Country Link
EP (1) EP0480622B1 (ja)
JP (1) JP2948960B2 (ja)
AT (1) ATE165483T1 (ja)
DE (1) DE69129287T2 (ja)
HK (1) HK1004936A1 (ja)
MX (1) MX9101466A (ja)
SG (1) SG91788A1 (ja)

Families Citing this family (18)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5315649A (en) * 1992-04-15 1994-05-24 Vcs Industries, Inc. Toll call telephone service center
US5463677A (en) * 1993-05-27 1995-10-31 At&T Corp. Method and apparatus for facilitating the making of collect calls
ES2076082B1 (es) * 1993-06-04 1998-01-01 Natural Vox Sa Sistema de respuesta interactiva telefonica.
CA2119086C (en) * 1994-03-15 1998-06-16 Thomas A. Gray Help desk improvement
US5787150A (en) * 1995-12-29 1998-07-28 Mci Communications Corporation Method and system for automated collect call messaging
DE19632296A1 (de) * 1996-08-09 1998-02-12 Sel Alcatel Ag Verfahren und Vorrichtung zum Vermitteln von Mitfahrgelegenheiten in einem Telekommunikationsnetz
DE19647109C2 (de) * 1996-11-14 2001-06-13 Deutsche Telekom Mobil Verfahren und Einrichtung zur Ermöglichung eines Zugriffs auf Dienste und Einrichtungen eines GSM-Mobilfunknetzes über ein externes Telekommunikationsnetz
WO1999035806A1 (en) * 1998-01-09 1999-07-15 Alcatel Usa, Inc. Method and system for totally voice activated dialing
US6870918B1 (en) 1998-02-25 2005-03-22 British Telecommunication Public Limited Company Method and system for processing a call associated with a caller's account identity
EP0957620A1 (fr) * 1998-05-14 1999-11-17 Gecofin SPRL Réseau et méthode pour la diffusion de messages
AT409938B (de) 1999-06-23 2002-12-27 Train Detlef Verfahren und computersystem zur verarbeitung von wetten oder glücksspielen
DE19951380B4 (de) * 1999-10-26 2013-06-13 Deutsche Telekom Ag System zum operatorlosen Hotline-Routing
ES2172410B1 (es) * 2000-07-11 2004-11-16 Voice Consulting, S.L. Sistema de respuesta y reconocimiento neuronal de voz.
DE50304656D1 (de) * 2003-04-30 2006-09-28 01058 Telecom Gmbh Automatisches R-Gespräch
WO2005006725A1 (en) * 2003-07-10 2005-01-20 Ari Kahn Services and transactions in a telephony network
DE10355777B4 (de) * 2003-11-26 2006-05-18 Heedfeld Elektronik Gmbh Verfahren und Vorrichtung zur Bearbeitung von telefonischen Aufträgen
BR112014006765A2 (pt) 2011-09-21 2017-04-04 Starlogik Ip Llc método implementado por computador, aparelho e meio de leitura por computador não transitório
CN106506763B (zh) * 2016-09-26 2019-04-30 广东小天才科技有限公司 一种移动终端的测试控制方法及装置、移动终端

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4797910A (en) * 1986-05-07 1989-01-10 American Telphone And Telegraph Company, At&T Bell Laboratories Automated operator assistance calls with voice processing
US4893328A (en) * 1987-07-31 1990-01-09 Microvoice Systems Corporation Automated telephone operator overflow device
EP0385670A2 (en) * 1989-03-03 1990-09-05 AT&T Corp. Spontaneous voice and data messaging

Family Cites Families (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPS5690664A (en) * 1979-12-25 1981-07-22 Hitachi Ltd Acceptance system for extension connection information
JPS5690663A (en) * 1979-12-25 1981-07-22 Hitachi Ltd Acceptance system for extension connection information
JPS6190562A (ja) * 1984-10-09 1986-05-08 Nec Corp 国際交換機における音声会話システム
JPS61159855A (ja) * 1984-12-31 1986-07-19 Nec Corp コレクトコ−ル自動接続機能を備えた交換機
JPS6320946A (ja) * 1986-07-15 1988-01-28 Nec Corp 音声応答受付台装置
JPS6482753A (en) * 1987-09-24 1989-03-28 Nec Corp Automatic connection system for collect call service
US4899375A (en) * 1988-09-23 1990-02-06 American Telephone & Telegraph Company, At&T Bell Laboratories More efficient call handling for operator assistance calls

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4797910A (en) * 1986-05-07 1989-01-10 American Telphone And Telegraph Company, At&T Bell Laboratories Automated operator assistance calls with voice processing
US4893328A (en) * 1987-07-31 1990-01-09 Microvoice Systems Corporation Automated telephone operator overflow device
EP0385670A2 (en) * 1989-03-03 1990-09-05 AT&T Corp. Spontaneous voice and data messaging

Also Published As

Publication number Publication date
EP0480622B1 (en) 1998-04-22
DE69129287D1 (de) 1998-05-28
MX9101466A (es) 1992-06-05
HK1004936A1 (en) 1998-12-11
EP0480622A2 (en) 1992-04-15
ATE165483T1 (de) 1998-05-15
DE69129287T2 (de) 1998-08-27
JPH04265050A (ja) 1992-09-21
JP2948960B2 (ja) 1999-09-13
EP0480622A3 (en) 1993-03-24

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