CN104125352B - 一种基于来电需求的语音预测联动方法及其系统 - Google Patents
一种基于来电需求的语音预测联动方法及其系统 Download PDFInfo
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Families Citing this family (16)
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CN104539814A (zh) * | 2014-11-26 | 2015-04-22 | 小米科技有限责任公司 | 客服呼叫转接的方法和装置 |
CN105553692B (zh) * | 2015-12-08 | 2019-03-15 | 北京京东尚科信息技术有限公司 | 交互式语音应答系统、电话客服系统及其数据处理方法 |
CN105979538A (zh) * | 2016-07-19 | 2016-09-28 | 浪潮软件集团有限公司 | 一种小区中断期间损失话务量及流量的分析方法 |
CN107135319B (zh) * | 2017-03-13 | 2019-10-25 | 平安科技(深圳)有限公司 | 坐席分配方法和装置 |
CN107343112B (zh) * | 2017-07-06 | 2020-03-17 | 携程旅游信息技术(上海)有限公司 | 基于呼叫中心座席分层的智能话务分配方法 |
CN107707777B (zh) * | 2017-10-17 | 2021-02-09 | 广东睿江云计算股份有限公司 | 一种电话自动转接的系统及方法 |
CN107566669B (zh) * | 2017-10-30 | 2019-10-01 | 中国联合网络通信集团有限公司 | 呼叫排队级别调整的方法和呼叫排队级别调整的系统 |
CN108156331B (zh) * | 2017-11-10 | 2021-04-30 | 大连金慧融智科技股份有限公司 | 一种智能自动拨号外呼方法 |
CN108391019B (zh) * | 2017-12-30 | 2020-07-28 | 国网江苏省电力公司常州供电公司 | 供电服务综合信息管理系统 |
CN109040488B (zh) * | 2018-07-20 | 2020-08-11 | 阿里巴巴集团控股有限公司 | 流量调度方法和装置、计算设备及存储介质 |
TWI692239B (zh) * | 2018-08-07 | 2020-04-21 | 立新 陳 | 智能轉接分機之系統與方法 |
CN109474754A (zh) * | 2018-10-11 | 2019-03-15 | 平安科技(深圳)有限公司 | 热线电话语音导航的方法、装置、计算机设备和存储介质 |
CN111435381A (zh) * | 2019-01-10 | 2020-07-21 | 北京京东尚科信息技术有限公司 | 请求分发方法和装置 |
CN111107228A (zh) * | 2019-12-30 | 2020-05-05 | 杭州纪元通信设备有限公司 | 一种通过智能访问呼叫中心的系统 |
CN112508620A (zh) * | 2020-12-14 | 2021-03-16 | 北京神州泰岳智能数据技术有限公司 | 话务调度方法、装置、设备及存储介质 |
CN115145864B (zh) * | 2022-09-05 | 2022-11-04 | 深圳比特微电子科技有限公司 | 数据处理方法、系统、电子设备和存储介质 |
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CN101656805A (zh) * | 2008-08-22 | 2010-02-24 | 中兴通讯股份有限公司 | 实现下一代呼叫中心分层服务的路由方法 |
CN102413251A (zh) * | 2011-12-31 | 2012-04-11 | 携程计算机技术(上海)有限公司 | 一种大规模分布式呼叫中心系统 |
CN103402033A (zh) * | 2013-04-30 | 2013-11-20 | 北京讯鸟软件有限公司 | 基于云计算的呼叫座席单技能分配系统及分配方法 |
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CN101656805A (zh) * | 2008-08-22 | 2010-02-24 | 中兴通讯股份有限公司 | 实现下一代呼叫中心分层服务的路由方法 |
CN102413251A (zh) * | 2011-12-31 | 2012-04-11 | 携程计算机技术(上海)有限公司 | 一种大规模分布式呼叫中心系统 |
CN103402033A (zh) * | 2013-04-30 | 2013-11-20 | 北京讯鸟软件有限公司 | 基于云计算的呼叫座席单技能分配系统及分配方法 |
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Address after: 100031 No. 86 West Chang'an Avenue, Beijing, Xicheng District Patentee after: STATE GRID CORPORATION OF CHINA Patentee after: ELECTRIC POWER RESEARCH INSTITUTE OF STATE GRID SHANDONG ELECTRIC POWER Co. Address before: 250002 Wang Yue Road, Ji'nan City, Shandong Province, No. 2000 Patentee before: State Grid Corporation of China Patentee before: ELECTRIC POWER RESEARCH INSTITUTE OF STATE GRID SHANDONG ELECTRIC POWER Co. |
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