WO2019244715A1 - プログラム、情報処理方法、情報処理装置および情報処理システム - Google Patents
プログラム、情報処理方法、情報処理装置および情報処理システム Download PDFInfo
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Definitions
- the present invention relates to a program, an information processing method, an information processing device, and an information processing system.
- a communication system has been proposed that establishes a natural language dialogue between the user and the robot.
- the robot has a microphone and a speaker.
- a user's utterance is acquired using a microphone, sent to a server, a response generated by referring to a conversation database is acquired from the server, and output from a speaker, thereby enabling dialogue with the user (Patent Document 1). .
- ⁇ ⁇ Accommodation facilities such as hotels accept various guests with different attributes such as age, gender, nationality, and address.
- attributes such as age, gender, nationality, and address.
- One object of the present invention is to provide a program or the like for controlling information in a guest room according to information about a user, particularly, an attribute of the user.
- the program acquires a request based on audio data acquired from a user interface installed in the guest room of the accommodation facility, and a user interface identifier for identifying the user interface, and based on the acquired user interface identifier, stays in the guest room. Acquiring the guest information concerning the inside guest, and causing the computer to execute processing for controlling the device in the guest room based on the acquired guest information and the request.
- a program or the like for controlling information in a guest room according to information about a user, particularly, a user attribute.
- FIG. 4 is an explanatory diagram illustrating an outline of an operation of the information processing system.
- FIG. 2 is an explanatory diagram illustrating a configuration of an information processing system.
- FIG. 4 is an explanatory diagram illustrating a record layout of a PMSDB.
- FIG. 4 is an explanatory diagram illustrating a record layout of a speaker DB. It is explanatory drawing explaining the record layout of introduction facility DB. It is explanatory drawing explaining the outline
- FIG. 9 is an explanatory diagram illustrating an example of a report screen.
- 15 is a flowchart illustrating a flow of processing of a program according to the third embodiment.
- FIG. 14 is an explanatory diagram for explaining an outline of a recommendation model according to a fourth embodiment.
- 15 is a flowchart illustrating the flow of processing of a program according to a fourth embodiment.
- FIG. 4 is an explanatory diagram illustrating a record layout of a user DB.
- 18 is a flowchart illustrating a flow of processing of a program according to the fifth embodiment.
- FIG. 14 is an explanatory diagram illustrating a configuration of an information processing system according to a sixth embodiment.
- FIG. 19 is a sequence diagram illustrating an outline of an operation of the information processing system according to the sixth embodiment.
- FIG. 9 is an explanatory diagram illustrating an example of a screen displayed on the display device.
- FIG. 9 is an explanatory diagram illustrating an example of a screen displayed on the display device.
- FIG. 19 is an explanatory diagram for explaining an outline of a recommendation model according to a seventh embodiment.
- FIG. 19 is an explanatory diagram illustrating an example of a screen displayed on the display device according to the seventh embodiment.
- FIG. 21 is a sequence diagram illustrating an outline of an operation of the information processing system according to the seventh embodiment.
- FIG. 15 is an explanatory diagram illustrating a configuration of an information processing system according to an eighth embodiment. It is explanatory drawing explaining the record layout of a hotel category DB.
- FIG. 39 is an explanatory diagram illustrating a modification of the recommendation model according to the ninth embodiment.
- FIG. 24 is an explanatory diagram illustrating a record layout of a PMSDB according to the tenth embodiment.
- FIG. 24 is an explanatory diagram illustrating a record layout of an external information DB according to the eleventh embodiment.
- 129 is a flowchart illustrating a flow of processing of a program according to the eleventh embodiment.
- FIG. 39 is a functional block diagram of an information processing system according to a twelfth embodiment.
- FIG. 24 is an explanatory diagram illustrating a configuration of an information processing system according to Embodiment 13.
- FIG. 1 is an explanatory diagram illustrating an outline of the operation of the information processing system 10.
- the information processing system 10 includes a smart speaker 20 arranged in a guest room of an accommodation facility such as a hotel.
- the smart speaker 20 has a substantially hemispherical shape, and has a circular touch panel 25 and a camera 28 on a plane portion.
- the smart speaker 20 is installed so that the touch panel 25 faces obliquely upward.
- the smart speaker 20 has a microphone 26 above the spherical portion and a speaker 27 below the spherical portion.
- the smart speaker 20 will be described as a user interface.
- the user interface can acquire information of a guest (user) and transmit the information to the guest.
- the present invention is not limited to the smart speaker 20.
- the guest utters a request, for example, "Tell me a Japanese restaurant.”
- the information processing system 10 extracts a Japanese restaurant to be introduced to the guest, that is, recommended, based on the attribute of the guest recorded in the PMS (Property Management System: Hotel Management System).
- the information processing system 10 utters “display three restaurants” from the speaker 27 and displays information on the first Japanese restaurant on the touch panel 25.
- the content of the request is not limited to a Japanese restaurant as long as it relates to a product or service, and the information to be recommended may be information (product service information) related to the product or service.
- the guest operates the touch panel 25 to compare the extracted information on the three restaurants.
- the guest can display information such as a map of the location of the restaurant and a telephone number on the touch panel 25 by an operation such as tapping.
- the operation of the touch panel 25 is the same as that of an existing smartphone or the like, and a detailed description thereof will be omitted.
- the PMS is a management system of accommodation facilities, and records the address, name, nationality, fee settlement method, accompanying person, accommodation history, etc. of the guest.
- the PMS is introduced for each accommodation facility or for each chain, and is used for processing such as accepting reservations, check-in, check-out, and settlement.
- the information processing system 10 can present a Japanese restaurant that matches the user's preference and situation. For example, the information processing system 10 presents different Japanese restaurants depending on whether the user is accompanied by children or a couple. The information processing system 10 presents different Japanese restaurants depending on whether the user is in his 20s or 70s.
- FIG. 2 is an explanatory diagram illustrating the configuration of the information processing system 10.
- the information processing system 10 includes a management server 30, a voice response server 14, and a PMS server 15 (PMS connected to a network) in addition to the above-described smart speaker 20.
- PMS server 15 PMS connected to a network
- the smart speaker 20 includes a CPU (Central Processing Unit) 21, a main storage device 22, an auxiliary storage device 23, a communication unit 24, and a bus, in addition to the touch panel 25, the microphone 26, the speaker 27, and the camera 28 described above.
- the CPU 21 is an arithmetic and control unit that executes the program of the present embodiment. As the CPU 21, one or a plurality of CPUs, a multi-core CPU, or the like is used.
- the CPU 21 is connected to each hardware unit constituting the smart speaker 20 via a bus.
- the main storage device 22 is a storage device such as an SRAM (Static Random Access Memory), a DRAM (Dynamic Random Access Memory), or a flash memory.
- the main storage device 22 temporarily stores information necessary during the processing performed by the CPU 21 and programs being executed by the CPU 21.
- the auxiliary storage device 23 is a storage device such as an SRAM, a flash memory, or a hard disk.
- the auxiliary storage device 23 stores a program to be executed by the CPU 21 and various data necessary for executing the program.
- the communication unit 24 is an interface for performing data communication between the smart speaker 20 and the network.
- the touch panel 25 includes a display unit 251 such as a liquid crystal display panel, and an input unit 252 stacked on the display unit 251.
- the shape of the smart speaker 20 shown in FIG. 1 is an example, and the smart speaker 20 is not limited to a substantially hemispherical shape.
- the smart speaker 20 may have an arbitrary shape such as a columnar shape or a rectangular parallelepiped shape.
- the smart speaker 20 may be a general-purpose information processing device such as a smartphone, a tablet, or a personal computer.
- the smart speaker 20 may be configured by a combination of a general-purpose information processing device such as a personal computer and an external microphone, speaker and camera.
- the management server 30 includes a CPU 31, a main storage device 32, an auxiliary storage device 33, a communication unit 34, and a bus.
- CPU 31 is an arithmetic and control unit that executes the program of the present embodiment.
- the CPU 31 one or more CPUs, a multi-core CPU, or the like is used.
- the CPU 31 is connected via a bus to each component of the hardware constituting the management server 30.
- the main storage device 32 is a storage device such as an SRAM, a DRAM, and a flash memory. In the main storage device 32, information necessary during the processing performed by the CPU 31 and a program being executed by the CPU 31 are temporarily stored.
- the auxiliary storage device 33 is a storage device such as an SRAM, a flash memory, or a hard disk.
- the auxiliary storage device 33 stores a speaker DB (Database) 41, an introduction facility DB 42, a recommendation model 48, a program to be executed by the CPU 31, and various data necessary for executing the program.
- the recommended model 48 will be described later.
- the speaker DB 41, the introduction facility DB 42, and the recommendation model 48 may be recorded in an external large-capacity storage device connected to the management server 30 or another server connected to the management server 30 via a network.
- the communication unit 34 is an interface for performing data communication between the management server 30 and the network.
- the management server 30 is a general-purpose information processing device such as a personal computer or a server machine.
- the management server 30 may be a virtual machine operating on a large computer.
- the management server 30 may be configured by combining a plurality of computers or server machines.
- the voice response server 14 is an information processing device that acquires voice data from the smart speaker 20, performs processing such as voice recognition, and transmits voice data relating to a response to the smart speaker 20.
- the PMS server 15 is an information processing device that manages the PMS.
- the voice response server 14 and the PMS server 15 are general-purpose information processing devices such as a personal computer or a server machine.
- the voice response server 14 and the PMS server 15 may be virtual machines operating on a large computer.
- the voice response server 14 and the PMS server 15 may be configured by combining a plurality of computers or server machines.
- FIG. 3 is an explanatory diagram illustrating the record layout of the PMSDB.
- the PMSDB is a DB that records, among the information recorded in the PMS server 15, information relating to a user who is staying at an accommodation facility and making a reservation.
- the PMSDB has a date field, an accommodation facility field, a guest field, and a status field.
- the accommodation facility field has a name field and a room number field.
- the guest field has a representative field, a number of accompanying persons field, a relation field, and a special note field.
- the representative field has a name field, an age field, an address field, a gender field, and a nationality field.
- the date is recorded in the date field.
- the name of the accommodation facility is recorded in the name field.
- the room number field records the room number of the guest room.
- the name field records the name of the representative.
- the age field records the age of the representative.
- In the address field, the address of the representative is recorded.
- the gender field records the gender of the representative.
- the nationality field records the nationality of the representative.
- the number of guests accompanying the representative is recorded in the number of accompanying guests field.
- the relationship field records the relationship between the representative and the accompanying person.
- special instructions regarding the guest are recorded in the special instructions field.
- the status field records the status of the guest.
- the information recorded in each subfield of the guest field is an example of the guest attribute related to the guest attribute.
- $ PMSDB has one record for one guest room.
- the data in each subfield of the guest field is acquired at the time of accepting a reservation, or is input by a receptionist at the time of check-in. For a guest who has stayed in the past, it may be acquired from data recorded at the time of past stay.
- FIG. 4 is an explanatory diagram illustrating the record layout of the speaker DB 41.
- the speaker DB 41 is a DB that records a speaker ID (Identifier) uniquely assigned to the smart speaker 20 and an installation location in association with each other.
- a speaker ID is used as a specific example of identifying the smart speaker 20, but the user interface identifier for identifying the user interface may be any information for identifying the user interface. It may be a room number of a guest room where the user interface is installed, an IP address assigned to the user interface, or the like.
- the speaker DB 41 has a speaker ID field and an installation location field.
- the installation location field has an accommodation facility name field and a room number field.
- the speaker ID is recorded in the speaker ID field.
- the name of the accommodation facility is recorded in the accommodation facility name field.
- the room number field records the room number of the guest room.
- the speaker DB 41 has one record for one smart speaker 20.
- FIG. 5 is an explanatory diagram illustrating the record layout of the introduction facility DB 42.
- the introduction facility DB 42 is a DB that records the introduction facility ID uniquely assigned to the introduction facility introduced by the accommodation facility to the guest and the detailed information in association with each other.
- the introduction facility DB 42 has an accommodation facility name field, an introduction facility ID field, a name field, and a facility detail field.
- the facility details field includes a type field, a field within a facility, a member field, a feature field, and a URL (Uniform @ Resource @ Locator) field.
- the name of the accommodation facility is recorded in the accommodation facility name field.
- an introduction facility ID is recorded in the introduction facility.
- the name field records the name of the referral facility.
- the type field records the type of facility. In the accommodation facility field, whether or not the facility is an accommodation facility is recorded. That is, if the facility is in the accommodation facility, “YES” is recorded in the accommodation facility field. If the facility is outside the accommodation facility, “NO” is recorded in the accommodation facility field.
- a facility in which “YES” is recorded in the accommodation facility field is an example of a facility provided in the accommodation facility.
- the member field records whether or not the user is a member of a specific group.
- the group is, for example, a group of facilities for tourists hosted by accommodation facilities, where “YES” indicates a facility that is a paying member, and “NO” indicates other facilities.
- the group may be a local tourist association or a local shopping street.
- the feature field records the features of the facility, such as the languages that can be supported and the services that can be provided.
- a URL of a WEB (World Wide Web) site for displaying an advertisement of the facility on the touch panel 25 is recorded.
- FIG. 6 is an explanatory diagram for explaining the outline of the recommendation model 48.
- the recommendation model 48 is a model that receives input data relating to a user and outputs output data.
- the input data includes the user's attributes, the user's request, and the user's emotion estimated by analyzing the user's voice.
- the attribute of the user includes the matter recorded in each subfield of the guest field described with reference to FIG.
- the attributes of the user may include a check-in time, a check-out time, a reservation method, a method of paying a room charge, and the like.
- the user's request is a question item obtained by voice analysis of the user's request, such as “Japanese food store”, “convenience store” or “drug store”.
- the user's emotion is, for example, “relax”, “angry”, “hurry”, “hungry” or “unwell”.
- the emotion of the user may be expressed using a combination ratio of a plurality of emotions, such as “80% anger, 20% hungry”.
- the input data may include weather and traffic information. For example, when the weather is bad, the recommendation model 48 outputs output data with a low degree of recommendation for a facility having a long moving distance on foot. When the train is delayed, the recommendation model 48 outputs output data in which the degree of recommendation of the facility where the train is a transportation means is small.
- the input data may include room environment, such as room temperature, humidity, lighting color and brightness, and TV volume. For example, when the lighting in the guest room is dark, the recommendation model 48 outputs output data in which the degree of recommendation of the bar whose lighting has been reduced is high.
- the output data is an introduction facility ID of a facility to be introduced to the user and a score indicating the degree of recommendation.
- the recommendation model 48 creates, for example, a facility introduced by a veteran concierge with respect to various input data by machine learning such as deep learning based on teacher data collected by a questionnaire to the concierge.
- the recommendation model 48 may be a program or the like that codes a decision tree that determines a facility to be introduced based on input data.
- a specific example of collection of teacher data will be described. Show input data about one user to a veteran concierge.
- the concierge responds by determining the facility to be introduced to the user.
- the concierge may reply with only one facility to be introduced or rank or score a plurality of facilities.
- the answer by the concierge is recorded in association with the input data, and is used as teacher data for machine learning.
- the input data in the teacher data is used as an explanatory variable, and the answer is used as an objective variable.
- the explanatory variable is input to the neural network, the parameters of the neural network are adjusted so that the output of the neural network approaches the objective variable.
- a recommendation model 48 that outputs an answer that is close to the judgment of a veteran concierge, that is, a facility that is desirably introduced to a user related to the input data is created.
- a specific example will be described using the record relating to room 334 in FIG. 3 as an example. If Mr. Wang Min, or a companion, is staying in a family of four with two infants, and asks for a restaurant to eat dinner, a veteran concierge will provide a restaurant with a private room or a casual restaurant. Here are some restaurants that are easy to enter. Similarly, if “Wang Min” or a companion asks for a sightseeing tour, a veteran concierge will introduce a sightseeing tour that can be enjoyed by young children.
- the veteran concierge will take into account the couple's preferences and consider, for example, a restaurant with a beautiful night view. Introducing restaurants suitable for anniversaries. If you ask for a sightseeing tour, the veteran concierge will introduce a sightseeing tour for adults.
- the veteran concierge gives different answers depending on the composition of the accompanying person, even if the representative is the same.
- a recommendation model 48 that outputs an appropriate answer reflecting the structure of the accompanying person is realized.
- the companion's detailed information can be added to the teacher data.
- the recommendation model 48 that outputs a more appropriate answer according to the combination of the representative and the accompanying person is realized.
- FIG. 7 is a sequence diagram showing an outline of the operation of the information processing system 10.
- the user inputs a request to the smart speaker 20 by voice in a natural language such as “Tell me a Japanese restaurant”.
- the sound is acquired by the microphone 26 (Step S501).
- the CPU 21 transmits, to the voice response server 14, voice data obtained by converting the obtained voice to an electric signal, an image captured by the camera 28, and a speaker ID (step S502).
- the voice response server 14 performs voice recognition based on the voice data and converts the user's request into a character string (step S511).
- the voice response server 14 performs a semantic analysis based on the converted character string and determines the meaning of the user's request (step S512).
- the voice response server 14 performs an emotion analysis for estimating the user's emotion at the time of speech based on the voice data (step S513).
- a known method can be used for voice recognition, semantic analysis, and emotion analysis, and a detailed description thereof will be omitted.
- emotion analysis information such as voice tone and speed may be used.
- the voice response server 14 is based on the semantic analysis result and the emotion analysis result. It is determined whether there is an inquiry to the management server 30 (step S514). For example, when the user requests general information such as weather forecast or traffic information, the voice response server 14 determines that the inquiry to the management server 30 is unnecessary.
- the voice response server 14 collects information from a web service or the like via the network and creates voice data for responding to the user.
- the voice response server 14 transmits voice data to the smart speaker 20, and a response is output from the smart speaker 20 by voice. Since the process performed by the voice response server 14 when not making an inquiry to the management server 30 is known, the detailed description thereof will be omitted.
- the voice response server 14 determines that an inquiry to the management server 30 is necessary.
- the voice response server 14 transmits the request from the user and the emotion of the user obtained by analyzing the voice data, the image captured by the camera 28, and the speaker ID to the management server 30 (step S521).
- the CPU 31 sequentially searches the speaker DB 41 and the PMSDB based on the speaker ID, and acquires the user attribute (step S522). When a plurality of persons stay in the same room, the CPU 31 determines a user who is a speaker based on an image captured by the camera 28.
- the CPU 31 inputs the attributes, requests, and emotions of the user to the recommendation model 48 described with reference to FIG. 6, and acquires the introduced facility IDs of the facilities to be introduced to the user and their scores (step S523).
- the CPU 31 extracts a predetermined number of introduced facility IDs based on, for example, scores.
- the predetermined number is desirably about three. This is because if there is only one facility to be introduced, the user is not given the pleasure of making a selection, and if there are too many facilities to be introduced, the user feels a burden.
- the CPU 31 searches the introduction facility DB 42 by using the introduction facility ID as a key and extracts a record.
- the CPU 31 transmits information such as a URL concerning the facility to be introduced to the user to the voice response server 14 (step S524).
- Information such as a URL relating to a facility to be introduced to the user is an example of product service information output by the CPU 31.
- the CPU 31 may select an introduction facility ID related to the introduction facility to be introduced to the user from the introduction facility ID acquired from the recommendation model 48 based on a predetermined condition. For example, when there is information related to an introduced facility where a campaign that is not reflected in the recommendation model 48 is performed, the CPU 31 may preferentially introduce such a facility to the user.
- the voice response server 14 creates a response using natural voice based on the received information (step S531).
- the voice response server 14 transmits the voice data of the answer and the URL of the facility to be introduced to the smart speaker 20 (step S532).
- the CPU 21 displays an image on the touch panel 25 based on the received URL and outputs sound from the speaker 27 (step S533).
- the user operates the touch panel 25 to compare information on a plurality of introduced facilities.
- the CPU 21 may perform processing such as reading out information displayed on the touch panel 25 and displaying a linked web site.
- FIG. 8 is a flowchart illustrating the flow of processing of a program. The flow of the processing performed by the CPU 31 in a portion surrounded by a broken line in FIG. 7 will be described more specifically with reference to FIG.
- the CPU 31 receives the request from the user, the emotion of the user, and the speaker ID transmitted by the voice response server 14 in step S521 described above (step S551).
- the CPU 31 searches the speaker DB 41 using the received speaker ID as a key, and acquires the name of the accommodation facility and the room number where the smart speaker 20 is installed (step S552).
- the CPU 31 transmits the name of the accommodation facility and the room number to the PMS server 15 and requests the attribute of the user (step S553).
- the CPU 31 receives the attribute of the user from the PMS server 15 (step S554).
- the CPU 31 performs face recognition of the photographed person based on the image data photographed by the camera 28, and estimates age, gender, and the like.
- the CPU 31 determines the attribute of the speaker based on the attribute of the user received in step S554 and the estimated age, gender, and the like (step S555).
- the CPU 31 determines that the sex of the speaker is a woman.
- the CPU 31 determines that the speaker is the wife of the representative.
- the CPU 31 determines that the gender of the speaker is a male and the representative registered in the PMSDB.
- the CPU 31 may determine the attribute of the speaker by combining the image captured by the camera 28 and the voice quality of the voice acquired by the speaker 27.
- the CPU 31 inputs the user's request and emotion received in step S551 and the attribute of the speaker estimated in step S555 to the recommendation model 48 (step S556).
- the CPU 31 acquires the introduced facility IDs and the respective scores output from the recommendation model 48 (step S557).
- the CPU 31 extracts a predetermined number of introduced facility IDs based on, for example, scores.
- the CPU 31 searches the introduction facility DB 42 using the introduction facility ID as a key and extracts a record.
- the CPU 31 transmits information such as a URL concerning the facility to be introduced to the user to the voice response server 14 (step S558).
- Information such as a URL relating to a facility to be introduced to the user is an example of product service information output by the CPU 31.
- the information processing system 10 that makes a response according to the attribute of the user using the guest room via the smart speaker 20 arranged in the guest room of the accommodation facility.
- the smart speaker 20 By using the smart speaker 20, a user can easily request information in a natural language. For example, even a user who is not good at operating an information device such as a smartphone or a personal computer can use the sound without feeling resistance.
- the information processing system 10 that guides safe facilities to guests with little intuition of land can be provided. .
- the recommendation model 48 it is possible to provide the information processing system 10 that introduces facilities according to the attributes of the user, similarly to the veteran concierge.
- the present embodiment by acquiring the user attributes from the PMS server 15, it is possible to provide the information processing system 10 that saves the user himself / herself from inputting preferences and constraints.
- the attribute of the speaker is determined based on the information recorded in the PMS and the image captured by the camera 28. Therefore, even if a plurality of guests are staying in the same room, The information processing system 10 that makes a response according to the attribute of the user who made the request can be provided. If the room is a single room, the CPU 31 stores the attribute of the user received in step S554 in the auxiliary storage device 33 in association with the room number. May be omitted.
- the voice response server 14 can process a plurality of languages. For example, when a user makes a request in Russian, a guest in Russian-speaking country can easily obtain information by responding in Russian.
- the voice response server 14 may perform automatic voice translation in cooperation with, for example, an external translation service via a network.
- the CPU 31 adds information indicating that the user is a Russian speaker to the input data to be input to the recommendation model 48 in step S556, so that information suitable for a Russian-speaking user can be acquired in step S557. Furthermore, it is desirable to convert characters in the video displayed on the touch panel 25 into Russian using machine translation or the like.
- the image captured by the camera 28 may be transmitted from the smart speaker 20 to the management server 30 without passing through the voice response server 14. By doing so, the communication traffic amount can be reduced.
- the smart speaker 20 does not have to include the camera 28. Even in such a case, in step S555, the CPU 31 can determine the speaker based on the voice quality of the user.
- the smart speaker 20 may not include the display unit 251. In such a case, the smart speaker 20 provides information to the user only by voice and accepts an operation by the user.
- the CPU 31 When a facility that sufficiently satisfies the user's request is not recorded in the facility introduction DB 42, or when the user desires, the CPU 31 extracts a facility to be introduced to the user by a WEB search or the like, and outputs the facility to the smart speaker 20. Is also good. In this case, the CPU 31 may acquire information from, for example, an affiliated restaurant introduction site and output the information to the smart speaker 20. The CPU 31 may cause the smart speaker 20 to output information on these facilities (for example, advertisement information).
- the present embodiment relates to an information processing system 10 that accepts reservations for introduced facilities.
- the description of the parts common to the first embodiment is omitted.
- FIG. 9 is a flowchart illustrating the flow of processing of a program according to the second embodiment.
- the processing up to step S558 is the same as the processing flow of the first embodiment described with reference to FIG.
- the CPU 31 determines whether a reservation request for a facility introduced by a user via the smart speaker 20 has been received (step S561).
- the reservation request is received, for example, by selecting a reservation button displayed on the touch panel 25.
- the CPU 31 may receive the reservation request by voice via the voice response server 14 and the smart speaker 20.
- step S561 When determining that the reservation request has not been received (NO in step S561), the CPU 31 ends the process thereafter. If it is determined that the reservation request has been received (YES in step S561), the CPU 31 determines whether or not the facility requested by the user to be reserved is a facility that can be reserved online (step S562).
- CPU 31 If it is determined that the facility is not an online-reservable facility (NO in step S562), CPU 31 notifies the staff of the accommodation facility that the guest requests the reservation and the target facility (step S571).
- the notification is displayed, for example, on the screen of a personal computer installed at the front desk.
- the staff of the accommodation facility performs a so-called concierge service such as making a reservation for the facility on behalf of the user.
- the CPU 31 thereafter terminates the processing.
- the CPU 31 receives detailed information on the reservation from the user via the smart speaker 20 (step S563).
- CPU 21 causes touch panel 25 to display an input form for receiving an input of a reservation time, the number of people, and the like, and receives an input by the user.
- the CPU 21 may have a conversation with the user via the chatbot and receive detailed information on the reservation.
- the CPU 31 transmits the detailed information on the reservation to the reservation target facility or the reservation site (step S564).
- the CPU 31 receives reception information such as a reservation number indicating that the reservation has been received (step S565).
- the CPU 31 determines whether or not the advance payment of the reservation money is necessary (step S566).
- the information on the necessity of the deposit is included in the reception information received in step S565, for example.
- Information on the necessity of the reservation fee may be included in the introduction facility DB 42.
- step S566 When it is determined that the advance payment of the reservation money is not necessary (NO in step S566), the CPU 31 transmits the reception information to the smart speaker 20 (step S567). The CPU 31 thereafter terminates the processing.
- the reception information is displayed on the touch panel 25 or output from the speaker 27.
- the CPU 31 may acquire the user's mail address or messenger ID in step S563, and output the reception information via mail or messenger.
- the CPU 31 may acquire the telephone number of the user in step S563 and output the reception information by SMS (Short Message Service).
- CPU 31 transmits the reception information and the settlement request to smart speaker 20 (step S568). The CPU 31 thereafter terminates the processing.
- the settlement of the deposit is performed by a two-dimensional bar code for settlement acquired through, for example, an online settlement company.
- CPU 31 displays a two-dimensional barcode on touch panel 25 based on the settlement request transmitted in step S568.
- Payment is performed by the user taking a barcode with a smartphone or the like and performing a predetermined operation.
- the CPU 31 may display, on the touch panel 25, a request to hold the payment two-dimensional barcode over the camera 28 based on the payment request transmitted in step S568. Payment is performed by the CPU 31 transmitting the two-dimensional barcode photographed via the camera 28 to the online payment company.
- the CPU 31 may output a payment screen of a credit card company and receive an input from a user.
- the CPU 31 may output, to the touch panel 25, a confirmation screen relating to the settlement of the reservation money by attaching a room.
- the information processing system 10 in which the user can easily reserve a facility introduced via the smart speaker 20.
- a facility that does not have an online reservation system such as a local private business store, can provide a reservation service to the user by notifying the staff of the accommodation facility.
- FIG. 10 is an explanatory diagram for explaining the record layout of the guidance history DB.
- the guidance history DB is a DB recorded in the auxiliary storage device 33.
- the guidance history DB may be recorded in an external large-capacity storage device connected to the management server 30 or another server connected to the management server 30 via a network.
- the guidance history DB is a DB that records a speaker ID, guidance information output from the smart speaker 20 corresponding to the speaker ID, and whether or not the user has used the information.
- the guidance history DB has a guidance ID field, a speaker ID field, and a usage record field.
- the usage record field includes a date and time field, an introduction facility ID field, a reservation field, a coupon field, and a facility usage field.
- the reservation field has a reception field, a settlement information field, and a reservation visit field.
- the coupon field has a coupon ID field and a use field.
- a guidance ID uniquely assigned to each guidance via the smart speaker 20 is recorded.
- the speaker ID is recorded in the speaker ID field.
- the date and time field the date and time at which the CPU 31 transmitted the information on the introduction facility to be introduced to the user in step S558 shown in FIGS. 8 and 9 is recorded.
- the introduction facility ID field an introduction facility ID is recorded.
- the reception field records whether or not a reservation request has been received from the user. "Available” means that a reservation request has been received, and “None” means that a reservation request has not been received. When a reservation request is received from the user but the reservation is not established, “impossible” is recorded in the reception field.
- the payment information field records payment information when the reservation is settled at the time of reservation.
- the payment information is, for example, information relating to a credit card or an account number of an online payment service. "Room assignment" means that the user pays a fee together with the accommodation fee.
- the reservation visit field records whether the reserved user has visited the store. “Yes” indicates that the user who made the reservation came to the store as reserved. "-" Indicates that the reservation is not accepted. If the user who made the reservation does not come to the store, “unauthorized cancellation” is recorded in the reservation visit field.
- the information recorded in the reservation visit field is an example of the result of the use of the user related to the reservation.
- coupon ID field a coupon ID uniquely assigned to the coupon issued when guiding the user to the facility is recorded.
- the coupon is displayed on touch panel 25 in the form of a two-dimensional barcode including information on the coupon ID, for example.
- the user can acquire the displayed coupon by photographing a two-dimensional barcode using a smartphone or the like.
- the coupon may be output by a printer installed in the guest room.
- the coupon may be output from a printer installed at the front desk, and may be handed by front desk staff when the user goes out.
- the use field records whether or not the issued coupon is used.
- the facility use field records whether the user uses the facility. "Available” means that the user has used the facility, “None” means that the user is not using the facility, and "Unknown” means that the use of the facility cannot be determined. For example, when the user actually goes to the reserved facility, “Yes” is recorded based on the communication from the facility. When a reservation is received, “Yes” is automatically recorded, and when an inquiry indicating that a user does not come from a facility is received, the status may be changed to “No”.
- the information recorded in each subfield of the usage record field is an example of information relating to the usage record of the information processing system 10.
- FIG. 11 is an explanatory diagram illustrating an example of a report screen.
- FIG. 11 is an example of a report based on the guidance history DB described with reference to FIG.
- the horizontal axis indicates the month, and the vertical axis indicates the difference between the number of reservations and the target number.
- the report shown in FIG. 11 is an example.
- the user can create a report with a desired graph using, for example, general-purpose spreadsheet software. Software that automatically creates a report in a predetermined format may be used.
- FIG. 12 is a flowchart illustrating the flow of processing of a program according to the third embodiment.
- the program shown in FIG. 12 is a program executed at a predetermined point calculation cycle such as once a month, for example.
- the CPU 31 performs initialization for setting the introduction facility point and the accommodation facility point to the initial value of zero (step S601).
- the CPU 31 acquires one history record from the history DB (step S602).
- the CPU 31 acquires a record in which the date and time within the predetermined point calculation cycle are recorded in the date and time field.
- the CPU 31 searches the introduction facility DB 42 using the introduction facility ID recorded in the introduction facility ID field of the history record as a key, and determines whether or not the user is a member by referring to the member field of the extracted record (step S603). .
- the CPU 31 calculates points related to the record acquired in step S602 (step S604).
- the points are calculated by allocating points for each item, for example, one point for display on the touch panel 25, one point for issuing a coupon, one point for using a coupon, three points for receiving a reservation request, two points for advance settlement, and the like. .
- the CPU 31 adds the calculated points to the introduced facility points related to the introduced facility corresponding to the introduced facility ID field of the history record acquired in step S602 (step S605).
- the CPU 31 searches the speaker DB 41 to extract the record by using the speaker ID recorded in the speaker ID field of the record acquired in step S602 as a key, and extracts the accommodation facility name recorded in the accommodation facility name field (step S606). ). The CPU 31 adds the accommodation facility point to the accommodation facility point associated with the extracted accommodation facility name (step S607).
- Accommodation points are determined at a fixed rate, for example, 10% of the points calculated in step S604.
- the accommodation facility points may be determined by any other function or constant.
- the accommodation facility points may be calculated for each individual accommodation facility, or may be calculated for an arbitrary group such as a chain shop group of the accommodation facilities.
- the CPU 31 determines whether or not the processing of the history record has been completed (step S608). If it is determined that the processing of the history record corresponding to the predetermined point calculation cycle has not been completed (NO in step S608), or if it is determined that the user is not a member (NO in step S603), CPU 31 returns to step S602. .
- the CPU 31 calculates a fee charged to each of the introduced facilities based on the introduced facility points (step S611).
- the commission may be determined based on an arbitrary rule such as, for example, a predetermined fixed amount when exceeding a predetermined point, or a free charge up to a predetermined point.
- the commission is an example of a fee paid by a facility introduced to a guest via the information processing system 10.
- Fees are not limited to fees. For example, a system usage fee, a system management fee, or an introduction fee may be used.
- the CPU 31 transmits the billing information for each referral facility (step S612).
- the billing information may be transmitted, for example, by transmitting a bill to a person in charge of each referral facility or transmitting a billed amount to a settlement company such as a credit card company.
- the CPU 31 may transmit the billing information to the management staff of the information processing system 10, and the management staff may issue and dispatch the bill.
- the CPU 31 calculates a rebate to be paid to each accommodation facility where the smart speaker 20 is installed in the guest room based on the accommodation facility points (step S613).
- the rebate may be determined based on an arbitrary rule, such as increasing the amount per point when a predetermined point is exceeded, or setting it to zero when the predetermined point is not reached.
- the CPU 31 performs rebate remittance processing (step S614).
- the remittance processing is, for example, a remittance instruction to a predetermined financial institution.
- the CPU 31 may transmit remittance information to the management staff of the information processing system 10, and the management staff may perform a rebate remittance procedure. Thereafter, the CPU 31 ends the processing.
- the information processing system 10 that automatically calculates the fee charged to the referral facility according to the number of referrals and the like, and charges the fee. According to the present embodiment, it is possible to provide the information processing system 10 that automatically calculates the rebate for the accommodation facility where the smart speaker 20 is installed and performs the payment process.
- the recommendation model 48 may be updated by performing machine learning using the guidance content recorded in the guidance history DB, the attribute of the user who output the guidance, and the presence or absence of use of the user as teacher data. By appropriately updating the recommendation model 48, it is possible to provide the information processing system 10 that can respond to a change in fashion or the like.
- the present embodiment relates to an information processing system 10 that controls an environment in a guest room based on a voice acquired from a smart speaker 20 and an attribute of a guest.
- the description of the parts common to the first embodiment is omitted.
- FIG. 13 is an explanatory diagram for explaining the outline of the recommendation model 48 according to the fourth embodiment.
- the input data is the user's attributes, the user's instructions, the user's emotions estimated by analyzing the user's voice, and the like.
- the input data may include weather, traffic information, and the like.
- the output data is, for example, room environment such as room temperature, humidity, lighting color and brightness, and television volume. In the present embodiment, these environments are controlled based on instructions from CPU 21 or CPU 31.
- FIG. 14 is a flowchart illustrating the flow of processing of a program according to the fourth embodiment.
- the program shown in FIG. 14 is executed for each guest room when the check-in of the guest is received.
- the CPU 31 transmits the name of the accommodation facility and the room number to the PMS server 15 and requests the attribute of the user (step S621).
- the CPU 31 receives the attribute of the user from the PMS server 15 (step S622).
- the CPU 31 determines the number of guests in the guest room based on the attributes of the user and the image data captured by the camera 28 (step S623).
- the CPU 31 may determine the number of persons based on an output of a human sensor or the like installed at a door or the like of a passenger room.
- the CPU 31 estimates the attributes of each user in the guest room based on the attributes, the number of users, and the image data captured by the camera 28 (step S624).
- the CPU 31 inputs the attribute of one user estimated in step S624 to the recommendation model 48 (step S625).
- the CPU 31 also inputs these information to the recommendation model 48.
- the CPU 31 acquires the recommended environment output from the recommendation model 48 (step S626). The CPU 31 determines whether or not the processing has been completed for all the guests in the room (step S627). If it is determined that the processing has not been completed (NO in step S627), the CPU 31 returns to step S625.
- CPU 31 determines a recommended environment for the guest room (step S628). For example, the CPU 31 determines recommended environments by averaging the recommended environments for each of a plurality of users. The CPU 31 may determine a recommended environment for a specific user such as an infant as a recommended environment for a guest room. The CPU 31 controls devices such as an air conditioner in the guest room to adjust the state of the guest room to the recommended environment (step S629).
- the CPU 31 determines whether or not a change in the environment setting has been received from the user via the smart speaker 20 and the voice response server 14 (step S631). If it is determined that the change has been accepted (YES in step S631), CPU 31 changes the environment setting based on an instruction from the user. The CPU 31 records the received instruction in the auxiliary storage device 33 (Step S632). The CPU 31 returns to step S629.
- step S633 determines whether to end the processing. For example, when a check-out is received, the CPU 31 determines to end the processing. If it is determined that the processing is to be ended (YES in step S633), CPU 31 ends the processing.
- CPU 31 determines whether there is entry into or exit from a guest room (step S634).
- the presence / absence of entry / exit is determined based on the image captured by the camera 28 and the voice acquired by the speaker 27.
- the CPU 31 may determine the presence / absence of entry / exit based on an output of a human sensor or the like installed at a door or the like of a guest room.
- step S634 If it is determined that there is no entry / exit (NO in step S634), CPU 31 returns to step S631. If it is determined that there is entry / exit (YES in step S634), CPU 31 returns to step S623.
- the information processing system 10 that automatically controls the environment of the guest room according to the attribute of the guest. For example, when a guest from a country that prefers stronger cooling down checks in, CPU 31 quickly increases the cooling strength.
- the environment of the guest room can be set to a state that suits the guest's preference by using the time until the guest arrives at the guest room.
- the present embodiment relates to an information processing system 10 that can be used in places other than guest rooms, such as the front of accommodation facilities.
- the description of the parts common to the first embodiment is omitted.
- FIG. 15 is an explanatory diagram illustrating a record layout of the user DB.
- the user DB is a DB recorded in the auxiliary storage device 33.
- the user DB may be recorded in an external mass storage device connected to the management server 30 or in another server connected to the management server 30 via a network.
- the user DB is a DB that records a user ID uniquely assigned to a user, basic information, accommodation information, biometric authentication data, and user preferences in association with each other.
- the user DB records information on users who have used the accommodation facility in the past, in addition to users staying at the accommodation facility.
- the user DB has a user ID field, a basic information field, an accommodation information field, a biometric data field, and a preference field.
- the basic information field has subfields such as a name field and an age field.
- the accommodation information field has a room number field. If a common user DB is used in an accommodation facility chain including many accommodation facilities, the accommodation information field includes an accommodation facility name field.
- the biometric authentication data field includes a face authentication field and a voiceprint authentication field.
- the biometric authentication field may further include an iris authentication field, a fingerprint authentication field, and the like.
- the preference field includes a like field and a dislike field.
- the user ID field stores a user ID uniquely assigned to the user.
- basic information about the user such as the user's name and age, is recorded.
- the room number field records the room number in which the user is staying. For users who are not staying, "none" is recorded in the room number field.
- the face authentication field records face authentication data used for identifying a user based on an image captured by the camera 28.
- voiceprint authentication data used for identifying a user based on the voice acquired by the microphone 26 is recorded.
- the favorite field records what the user likes obtained from questionnaires to the user and past requests from the user.
- the dislike field what the user dislikes acquired from the questionnaire to the user and the user's past requests and the like are recorded.
- FIG. 16 is a flowchart illustrating the flow of processing of a program according to the fifth embodiment.
- the illustration of the processing performed by the voice response server 14 is omitted.
- the CPU 21 detects the approach of the user from the image captured by the camera 28 (step S641).
- the CPU 21 transmits the image photographed by the camera 28 to the management server 30 (Step S642).
- the CPU 31 receives the image (step S701).
- the CPU 31 detects a user's face included in the image.
- the CPU 31 performs face authentication based on the detected face and the face authentication information recorded in the face authentication field of the user DB (step S702).
- CPU31 is, for example, "Hello. There is? The place you want to go,” the greeting such as the output from the speaker 27 (step S643).
- the CPU 31 acquires the voice uttered by the user (step S644).
- the CPU 31 transmits voice data to the management server 30 via the voice response server 14 (Step S645).
- the CPU 31 receives the voice data and the request and emotion of the user analyzed by the voice response server 14 (step S703).
- the CPU 31 performs voiceprint authentication based on the voice data and the voiceprint authentication information recorded in the voiceprint authentication field of the user DB (step S704).
- the CPU 31 determines whether or not the user can be specified based on the face authentication performed in step S702 and the voiceprint authentication performed in step S704 (step S705). For example, when the results of the face authentication and the voiceprint authentication match, the CPU 31 determines that the user can be specified. The CPU 31 also determines that the user can be specified when one of the face authentication and the voiceprint authentication succeeds with high accuracy.
- the CPU 31 may acquire the room number from the room key held by the user over the camera 28. In this case, the CPU 31 can specify the room number where the user stays without using the user DB. The CPU 31 may determine whether the room number acquired from the room key matches the result of the user's face authentication or voiceprint authentication. If they do not match, there is a possibility that the suspicious individual may have a room key, so the CPU 31 notifies the staff of the accommodation facility.
- step S705 If it is determined that the user has been successfully identified (YES in step S705), the CPU 31 sends the user DB such as the presence or absence of the user accompanying the user from the PMS server 15 based on the room number recorded in the room number field of the user DB. An attribute that has not been recorded is acquired (step S706).
- the CPU 31 inputs the user's request and emotion received in step S703, the information recorded in the basic information field of the user DB, and the user attribute acquired in step S706 to the recommendation model 48 (step S707).
- the CPU 31 acquires the introduction facility ID and the score output from the recommendation model 48 (step S708).
- step S705 If it is determined that the user identification has not been successful (NO in step S705), the CPU 31 acquires a predetermined facility corresponding to the request received in step S703 (step S711). After the end of step S708 or step S711, the CPU 31 transmits information such as a URL concerning the facility to be introduced to the user to the smart speaker 20 via the voice response server 14 (step S721).
- the CPU 21 outputs sound for guidance from the speaker 27 and displays an image on the touch panel 25 (step S646). Thereafter, the CPU 21 ends the processing. If the user stays within the range detected by the smart speaker 20, the program described with reference to FIG. 16 is executed again.
- the information processing system 10 that performs an appropriate response according to the attribute even to a user outside the guest room.
- the information processing system 10 which responds to a user who is not recorded in the PMS because he or she uses a facility such as a restaurant but does not stay overnight is provided. Can be provided.
- the information processing system 10 can be provided without making the user aware of personal authentication.
- the information processing system 10 may be used, for example, in a restaurant at an accommodation facility for recommending food and wine to a user.
- the recommendation model 48 outputs food, wine, and the like that can be provided in the restaurant.
- the information processing system 10 may provide information to the user via the smart speaker 20 installed at, for example, the user's home, workplace, school, or public institution. It is possible to provide the information processing system 10 that continuously provides the service to the user recorded in the user DB by using the accommodation facility or the like.
- Embodiment 6 The present embodiment relates to an information processing system 10 that controls a display device 56 installed in a guest room. The description of the parts common to the first embodiment is omitted.
- FIG. 17 is an explanatory diagram illustrating the configuration of the information processing system 10 according to the sixth embodiment.
- the information processing system 10 has a screen output information control device 50 and a display device 56 connected to the management server 30 via a network.
- the smart speaker 20, the screen output information control device 50, and the display device 56 are arranged in a guest room.
- the management server 30 is connected to the PMS server 15 via a private branch exchange (PBX) 16.
- PBX private branch exchange
- the screen output information control device 50 includes a CPU 51, a main storage device 52, an auxiliary storage device 53, a communication unit 54, a display device I / F 55, and a bus.
- the CPU 51 is an arithmetic and control unit that executes the program according to the present embodiment. As the CPU 51, one or more CPUs or a multi-core CPU is used.
- the CPU 51 is connected to each unit of hardware configuring the management server 30 via a bus.
- the main storage device 52 is a storage device such as an SRAM, a DRAM, and a flash memory.
- the main storage device 52 temporarily stores information required during the processing performed by the CPU 51 and a program being executed by the CPU 51.
- the auxiliary storage device 53 is a storage device such as an SRAM, a flash memory, or a hard disk.
- the auxiliary storage device 53 stores a program to be executed by the CPU 51 and various data necessary for executing the program.
- the communication unit 54 is an interface for performing data communication between the screen output information control device 50 and the network.
- the display device I / F 55 is an interface that connects the screen output information control device 50 and the display device 56.
- the connection between the display device I / F 55 and the display device 56 may be a wired connection or a wireless connection.
- the screen output information control device 50 is a general-purpose information processing device such as a personal computer, a tablet, or a smartphone.
- the screen output information control device 50 may be an information processing device dedicated to the information processing system 10.
- the display device 56 and the screen output information control device 50 may be an integrated device.
- the display device 56, the screen output information control device 50, and the smart speaker 20 may be an integrated device.
- the display device 56 is a so-called touch panel display in which the display unit 562 and the input unit 561 are stacked.
- the display device 56 is, for example, a liquid crystal display device or an organic EL (Electro-Luminescence) display device, and has a display portion 562 that is larger than the touch panel 25.
- the display device 56 may also serve as a television.
- the PBX 16 is an exchange that controls an extension telephone in the accommodation facility and controls connection with an external telephone.
- the management server 30 can acquire information from the PMS server 15 via the PBX 16 by transmitting a signal to the PBX 16 using a predetermined protocol.
- FIG. 18 is a sequence diagram showing an outline of the operation of the information processing system 10 according to the sixth embodiment.
- the operation up to step S523 is the same as the operation described using FIG.
- the CPU 31 inputs the attributes, requests, and emotions of the guest into the recommendation model 48, and acquires the introduced facility IDs of the facilities to be introduced to the guest and their respective scores (step S523).
- the CPU 31 searches the introduction facility DB 42 by using the introduction facility ID as a key and extracts a record.
- the CPU 31 transmits information such as a URL relating to the facility to be introduced to the guest to the voice response server 14 (step S524).
- the CPU 31 transmits information such as a URL concerning the facility to be introduced to the guest to the screen output information control device 50 (step S661).
- Step S524 and step S661 may be performed simultaneously, or one of them may be performed first.
- the screen output information control device 50 creates an answer screen in which information on facilities to be introduced to the guest is laid out appropriately based on the received information (step S662).
- the voice response server 14 creates a response using natural voice based on the received information (step S531).
- the voice response server 14 transmits the voice data of the answer and the URL of the facility to be introduced to the smart speaker 20 (step S532).
- the voice response server 14 transmits voice data relating to the answer to the management server 30 (step S663).
- the CPU 31 creates a caption corresponding to the audio data based on the received audio data (step S664).
- the caption is created by summarizing the content of the audio data, for example, by performing a semantic analysis of the text generated by voice recognition of the audio data. By summarizing, the number of subtitles can be reduced to provide subtitles that are easy for the user to read.
- the subtitle may be text in which audio data is directly converted into character information. Guests can see the same information in both the ears and eyes.
- the CPU 31 transmits the created caption to the screen output information control device 50.
- the CPU 51 displays the guidance screen created in step S662 and the received caption on the display unit 562 (step S665).
- the CPU 21 displays an image on the touch panel 25 based on the received URL and outputs sound from the speaker 27 (step S533).
- the guest operates the touch panel 25 or the input unit 561 to compare information on a plurality of introduced facilities. Based on an instruction from the guest, the CPU 21 may perform processing such as reading out the information displayed on the touch panel 25 and displaying a linked WEB site.
- the voice response server 14 may create both a response using natural voice and subtitles summarizing the response in step S531. In such a case, the created caption is transmitted to the screen output information control device 50 via the management server 30.
- the voice response server 14 may transmit text data obtained by converting voice data into text instead of voice data in step S663.
- the CPU 31 performs semantic analysis of the text data received in step S664, summarizes the text data, and creates subtitles. Note that the CPU 31 may use the received text data as it is for the caption without summarizing in step S664.
- FIGS. 19 and 20 are explanatory diagrams illustrating an example of a screen displayed on the display device 56.
- FIG. FIG. 19 shows an example of a top screen displayed when the guest does not perform any operation.
- a VOD (Video @ On @ Demand) button 711 On the top screen, a VOD (Video @ On @ Demand) button 711, a TV (Television) button 712, a service sightseeing information button 713, and an access information column 714 are displayed.
- the top screen may display a welcome message, evacuation route guidance, and the like for the guest.
- VOD button 711 When the VOD button 711 is selected, an output from a VOD system (not shown) is displayed on the display device 56.
- TV button 712 When the TV button 712 is selected, a television screen acquired via a tuner (not shown) is displayed on the display device 56.
- service sightseeing information button 713 When the service sightseeing information button 713 is selected, a screen showing in-house services, nearby sightseeing information, and the like, and a description of a method for asking a question via voice via the smart speaker 20 is displayed.
- the access information column 714 displays information used when connecting a smartphone or the like brought by a guest to a wireless LAN (Local Area Network). On the top screen, a link or the like to the accommodation agreement may be displayed.
- a wireless LAN Local Area Network
- the CPU 51 causes the display device 56 to display a screen using a language according to the attribute of the guest.
- the CPU 51 may determine the language to be used based on the language used by the guest.
- FIG. 20 is a screen displayed on the display device 56 when the smart speaker 20 is operating in response to a request from a guest to “tell me a Japanese restaurant”.
- the CPU 51 displays a list of Japanese restaurants recommended for the guest.
- the screen shown in FIG. 20 also displays a link button to the WEB site of each restaurant and a link button to the map.
- a caption field 715 is arranged at the bottom of the screen in FIG.
- the CPU 51 displays a caption corresponding to the sound uttered by the smart speaker 20 in the caption field 715.
- the guest can display information such as a map of the location of the restaurant and a telephone number on the display unit 562 by operating the input unit 561 such as tapping.
- the operation of the display device 56 by tapping or the like is the same as that of an existing tablet or the like, and thus the detailed description is omitted.
- the guest can check the introduced facility on a large screen.
- the guest can check the contents of the guidance even when the utterance from the smart speaker 20 is missed.
- the information processing system 10 that can be used by a guest with a hearing impairment.
- the number of providers of the PBX 16 is smaller than that of the providers of the PMS server 15.
- Embodiment 7 The present embodiment relates to an information processing system 10 that recommends contents such as VOD and television programs to guests. The description of the parts common to the sixth embodiment is omitted.
- FIG. 21 is an explanatory diagram for explaining the outline of the recommendation model 48 according to the seventh embodiment.
- the input data is the attributes of the guest, the guest's instructions, the guest's emotions, and the VOD or television selection by the guest.
- the guest can use the VOD button 711 and the TV button 712 to select VOD or television.
- the guest can also select the VOD button 711 and the TV button 712 by voice via the smart speaker 20 instead of operating the display unit 562.
- the recommended model 48 outputs a score indicating a degree recommended to a guest about contents such as a movie and a television program that can be displayed on the display device 56. For example, when the guest selects the VOD button 711, the recommendation model 48 outputs a high score for content provided by a VOD system (not shown). When the guest selects the TV button 712, the recommendation model 48 outputs a high score for the viewable television program.
- the recommendation model 48 outputs a score indicating the degree of recommendation regardless of whether the content is provided by the VOD system or a viewable television program.
- the output of the recommendation model 48 is an example of information on the control content of the display device 56.
- FIG. 22 is an explanatory diagram illustrating an example of a screen displayed on the display device 56 of the seventh embodiment.
- FIG. 22 is an example of a screen displayed on the display device 56 by the CPU 51 when the guest does not explicitly select either the VOD button 711 or the TV button 712. From the recommendation model 48, a selection button 716 indicating a content for which a high score has been output is displayed.
- the selection button 716 information for introducing the content, such as the name, logo, genre, review screen, introduction sentence, and broadcast time of each content is displayed.
- the guest can view the information introducing the content and select the content to view.
- the guest specifies the content to be viewed by tapping the display unit 562 or by voice.
- the CPU 51 displays the specified content on the display device 56.
- FIG. 23 is a sequence diagram showing an outline of the operation of the information processing system 10 according to the seventh embodiment.
- the operation up to step S522 is the same as the operation described using FIG.
- the CPU 31 inputs the attribute of the guest, the guest's instruction, the guest's emotion, and the VOD or TV selection by the guest into the recommendation model 48, and the content uniquely assigned to the content to be introduced to the guest.
- the ID and the score of each content are obtained (step S671).
- the CPU 31 acquires information for introducing the content corresponding to the content ID from a content server (not shown) (step S672).
- the CPU 31 transmits information for introducing the content to be introduced to the guest to the voice response server 14 (step S673).
- the CPU 31 transmits information for introducing the content to be introduced to the guest to the screen output information control device 50 (step S681).
- Step S673 and step S681 may be performed simultaneously, or one of them may be performed first.
- the CPU 51 displays, on the display device 56, a screen for displaying a list of contents to be introduced to guests described with reference to FIG. 22 (step S682).
- the guest can view the information introducing the content and select the content to view.
- the CPU 51 receives a selection by the user via the selection button 716 (step S683).
- the CPU 51 transmits the result of the user's selection to the management server 30 (step S684).
- the voice response server 14 creates an answer by natural voice based on the received information (step S674).
- the voice response server 14 transmits the voice data of the answer and the URL of the facility to be introduced to the smart speaker 20 (step S675).
- the CPU 21 displays an image on the touch panel 25 based on the received URL and outputs sound from the speaker 27 (step S676).
- the guest operates the touch panel 25 or the input unit 561 to compare information on a plurality of introduced facilities. Based on an instruction from the guest, the CPU 21 may perform processing such as reading out the information displayed on the touch panel 25 and displaying a linked WEB site.
- the CPU 51 accepts the selection by the user (step S677).
- the CPU 21 transmits to the voice response server 14 voice data obtained by converting the obtained voice into an electric signal, a user instruction obtained from the touch panel 25, and a speaker ID (step S678).
- the voice response server 14 determines the content requested by the user based on the received information (step S679).
- the voice response server 14 transmits the result of the determination to the management server 30 (Step S680).
- steps S683 to S684 and steps S677 to S680 is executed according to the operation by the user.
- the content selected by the user is recorded in the auxiliary storage device 33 in association with the user ID (step S691).
- the recorded data can be used for updating the recommendation model 48, improving the contents, and the like.
- the CPU 31 transmits an instruction to acquire the content designated by the user to the CPU 51 (step S692).
- the CPU 51 acquires the content acquired by the user from a content server (not shown) (step S693).
- the CPU 51 displays the content on the display unit 562.
- the CPU 51 may execute steps S692 and S693 by a so-called streaming method in which the file is simultaneously played while downloading the file from the content server.
- the management server 30 may also serve as a content server.
- the CPU 31 downloads a file from the content server and transmits the file to the CPU 51.
- Content may be paid.
- the guest is charged for the content based on the information recorded in step S691.
- the fee for the content may be paid by any payment means such as credit card payment separately from the accommodation fee.
- the target recommended to the guest is not limited to the content displayed on the display device 56.
- a list of foods and drinks for which room service can be performed may be displayed.
- various services that can be provided by the accommodation facility such as a laundry service and a massage service, may be displayed in a list.
- An information processing system 10 that recommends various services according to the attributes of guests can be provided.
- Embodiment 8 The present embodiment relates to an information processing system 10 that controls various devices in a guest room. The description of the parts common to the fourth embodiment is omitted.
- FIG. 24 is an explanatory diagram illustrating the configuration of the information processing system 10 according to the eighth embodiment.
- the information processing system 10 includes an information processing device 60 connected to the management server 30 via a network.
- the smart speaker 20 and the information processing device 60 are arranged in a guest room.
- Various devices such as a television 671, a lighting fixture 672, and an air conditioner 673 are installed in the guest room. Each device can be controlled by a remote controller 66.
- the information processing device 60 includes a CPU 61, a main storage device 62, an auxiliary storage device 63, a communication unit 64, a remote control I / F 65, and a bus.
- the CPU 61 is an arithmetic and control unit that executes the program of the present embodiment. As the CPU 61, one or a plurality of CPUs, a multi-core CPU, or the like is used.
- the CPU 61 is connected to each unit of hardware constituting the information processing device 60 via a bus.
- the main storage device 62 is a storage device such as an SRAM, a DRAM, and a flash memory.
- the main storage device 62 temporarily stores information required during the processing performed by the CPU 61 and programs being executed by the CPU 61.
- the auxiliary storage device 63 is a storage device such as an SRAM, a flash memory, or a hard disk.
- the auxiliary storage device 63 stores a program to be executed by the CPU 61 and various data necessary for executing the program.
- the communication unit 64 is an interface for performing data communication between the information processing device 60 and the network.
- the remote controller I / F 65 is an interface for connecting the information processing device 60 and the remote controller 66.
- the connection between the remote controller I / F 65 and the remote controller 66 may be a wired connection via, for example, a USB cable or a wireless connection such as BLUETOOTH (registered trademark) or a wireless LAN.
- the remote controller 66 may be integrated with the information processing device 60.
- the information processing device 60 may also serve as the screen output information control device 50 according to the sixth embodiment.
- the information processing device 60 is a general-purpose information processing device such as a personal computer, a tablet, or a smartphone.
- the information processing device 60 may be an information processing device dedicated to the information processing system 10.
- the information processing device 60 and the smart speaker 20 may be an integrated device.
- the CPU 31 determines the recommended environment of the guest room in step S628 of the program described with reference to FIG.
- the CPU 31 transmits the determined recommended environment to the information processing device 60.
- the CPU 61 controls devices in the guest room via the remote control I / F 65 and the remote control 66.
- the information processing device 60 of the present embodiment may be used in combination with the seventh embodiment. Specifically, when the guest selects the viewing of the television program in the sequence described with reference to FIG. 23, in step S693, the CPU 61 controls the TV 671 via the remote control I / F 65 and the remote control 66, and At 671, the program specified by the guest is displayed.
- a part of the equipment in the guest room such as the air conditioner 673 may be directly controlled by the CPU 31 via the network without passing through the information processing device 60.
- the information processing system 10 that can be controlled from the management server 30 even when a general household product that cannot be controlled from a network is used for the television 671, the lighting fixture 672, the air conditioner 673, and the like. Can be provided.
- an information processing system 10 that provides a service such as appropriate adjustment of an indoor environment to a guest who does not know an operation method for controlling various devices in a guest room.
- Embodiment 9 This embodiment relates to an information processing system 10 that uses a common recommendation model 48 at accommodation facilities of the same category in the same area. The description of the parts common to the first embodiment is omitted.
- FIG. 25 is an explanatory diagram for explaining the record layout of the hotel category DB.
- the hotel category DB is a DB in which an area, an accommodation facility name, an accommodation facility category, and a corresponding recommendation model 48 are recorded in association with each other.
- the hotel category DB has a region field, an accommodation facility name field, a category field, and a recommended model name field.
- the area where the accommodation facility is located is recorded in the area field.
- the name of the accommodation facility is recorded in the accommodation facility name field.
- In the category field a category in which accommodation facilities are classified based on characteristics such as price range, scale, and customer class is recorded.
- the name of the recommended model 48 used for each accommodation facility is recorded in the recommended model name field.
- the hotel category DB has one record for one accommodation facility.
- the category is divided into, for example, luxury hotels, luxury inns, large-scale business hotels, small and medium-sized business hotels, business inns, and private lodgings.
- one accommodation facility may be assigned to one category.
- FIG. 26 is an explanatory diagram illustrating a modification of the recommendation model 48 of the ninth embodiment.
- categories are included in the input of the recommendation model 48.
- the information processing system 10 that acquires facilities corresponding to each category can be provided.
- the recommendation model 48 is generated for each region.
- the present embodiment relates to an information processing system 10 in which the attribute of a guest includes a category of an accommodation facility where the guest has stayed in the past.
- the categories are classified into, for example, luxury hotels, luxury inns, large-scale business hotels, small and medium-sized business hotels, business inns, and private lodgings. In the following description, they are indicated by reference numerals such as category A and category B. The description of the parts common to the first embodiment is omitted.
- FIG. 27 is an explanatory diagram for explaining the record layout of the PMSDB according to the tenth embodiment.
- the PMSDB shown in FIG. 27 is used instead of the PMSDB described with reference to FIG.
- an accommodation history field is added to the guest field of the PMSDB described with reference to FIG.
- the lodging history field has subfields for each category, such as an A field, a B field, and a C field.
- the #A field records the number of days a guest has stayed at a category A lodging facility within a predetermined period.
- B field the number of days that the guest stayed at the category B accommodation facility within a predetermined period is recorded.
- C the number of days that the guest stayed at the category C accommodation facility within a predetermined period is recorded.
- the present embodiment relates to an information processing apparatus that acquires additional information in cooperation with an external service such as an e-commerce service.
- an external service such as an e-commerce service.
- the description of the parts common to the first embodiment is omitted.
- FIG. 28 is an explanatory diagram illustrating the record layout of the external information DB according to the eleventh embodiment.
- the external information DB is a DB that records a user ID uniquely assigned to a user, basic information, and information on an external account held by the user in association with each other.
- the user DB records information on users who have used the accommodation facility in the past, in addition to users staying at the accommodation facility.
- the external information DB has a user ID field, a basic information field, an accommodation information field, and an external account field.
- the basic information field has subfields such as a name field and an age field.
- the accommodation information field has a room number field. If a common user DB is used in an accommodation facility chain including many accommodation facilities, the accommodation information field includes an accommodation facility name field.
- the external account field includes subfields relating to the external service, such as the A site field and the B point field.
- the user ID field stores a user ID uniquely assigned to the user.
- basic information about the user such as the user's name and age, is recorded.
- the room number field records the room number in which the user is staying. For users who are not staying, "none" is recorded in the room number field.
- the ⁇ ⁇ ⁇ ⁇ ⁇ ⁇ A site field stores account information used for cooperation with the external service “A site”.
- account information used for cooperation with the external service “B point” is recorded.
- account information used for coordination when the user permits coordination of accounts is recorded.
- "-" In the external account field means that the user is not permitted to link with the account of the service.
- FIG. 29 is a flowchart illustrating the flow of processing of a program according to the eleventh embodiment.
- the program shown in FIG. 29 is used instead of the program described with reference to FIG. Steps S551 to S553 are the same as the program described with reference to FIG.
- the CPU 31 receives the attribute of the guest and the account information of the external account from the PMS server 15 (step S731).
- the CPU 31 acquires additional information related to the user attribute from the server that provides the external service based on the received account information (step S732). Subsequent processing is the same as step S555 and subsequent steps of the program described with reference to FIG.
- a recommended facility for the user may be provided from the server providing the external service.
- the server that provides the external service determines recommended facilities for the user based on the user's personal information and information on the accommodation facility that requested the information, and transmits the recommended facilities to the management server 30.
- step S558 the CPU 31 displays the facility acquired in step S557 and the facility acquired in step S732 on one screen.
- the CPU 31 may display the facility acquired in step S732 in a form such as "recommended facility from site A", in distinction from the facility acquired in step S557.
- the information processing system 10 that provides more appropriate information to the guest can be provided by using the information obtained from the external service.
- FIG. 30 is a functional block diagram of the information processing system 10 according to the twelfth embodiment.
- the information processing system 10 includes a user interface 20 connected via a network, a management server 30, and a PMS server 15.
- the user interface 20 is installed in the guest room of the accommodation facility.
- the PMS server 15 is connected to a network via a private branch exchange 16 of the accommodation facility.
- the management server 30 includes a first acquisition unit 85, a second acquisition unit 86, and a device control unit 87.
- the first obtaining unit 85 obtains a request based on the audio data obtained from the user interface 20 and a user interface identifier for identifying the user interface 20.
- the second acquisition unit 86 acquires, from the PMS server 15, guest information on the guest staying in the guest room based on the user interface identifier acquired by the first acquisition unit 85.
- the device control unit 87 controls the devices in the guest room based on the guest information and the request acquired by the second acquisition unit 86.
- Embodiment 13 The present embodiment relates to a mode of realizing the management server 30 for the information processing system 10 of the present embodiment by operating a general-purpose server computer 90 and a program 97 in combination.
- FIG. 31 is an explanatory diagram illustrating the configuration of the information processing system 10 according to the thirteenth embodiment. The description of the parts common to the first embodiment is omitted.
- the information processing system 10 includes a smart speaker 20, a voice response server 14, a PMS server 15, and a server computer 90 connected via a network.
- the server computer 90 includes a CPU 31, a main storage device 32, an auxiliary storage device 33, a communication unit 34, a reading unit 36, and a bus.
- the program 97 is recorded on a portable recording medium 96.
- the CPU 31 reads the program 97 via the reading unit 36 and stores the program 97 in the auxiliary storage device 33. Further, the CPU 31 may read a program 97 stored in a semiconductor memory 98 such as a flash memory mounted on the server computer 90. Further, the CPU 31 may download the program 97 from another server computer (not shown) connected via the communication unit 34 and a network (not shown) and store the program 97 in the auxiliary storage device 33.
- the program 97 is installed as a control program for the server computer 90, loaded into the main storage device 32, and executed. Thereby, the server computer 90 functions as the management server 30 described above.
- the server in each embodiment does not constitute an independent server, and one server may serve as a plurality of servers.
- the management server 30 and the voice response server 14 form independent servers, but one server may also serve as both servers.
- the management server 30 and the PMS server 15 constitute independent servers, but one server may also serve as both servers.
- Reference Signs List 10 Information processing system 14
- PMS server 16 PBX (private branch exchange) 20
- Smart Speaker (User Interface) 21 CPU 22
- Main Storage Device 23 Auxiliary Storage Device 24
- Communication Unit 25 Touch Panel 251 Display Unit 252 Input Unit 26
- Microphone 27 Speaker 28
- Camera 30 Management Server 31
- CPU Reference Signs List 32 main storage device 33
- auxiliary storage device 34 communication unit 36 reading unit 41 speaker DB 42
- Referral Facility DB 48 recommendation model 50 screen output information control device 51
- CPU 52 Main Storage Device 53
- Communication Unit 55 Display Device I / F 56
- Display unit 60 Information processing device 61
- Remote control 671 TV 672
- Lighting equipment 673 Air conditioner 711
- VOD button 712 TV button 713
- Service sightseeing information button 714 Access information field 715
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Abstract
Description
図1は、情報処理システム10の動作の概要を示す説明図である。情報処理システム10は、ホテル等の宿泊施設の客室に配置されたスマートスピーカ20を含む。スマートスピーカ20は略半球形状であり、平面部に円形のタッチパネル25と、カメラ28とを有する。スマートスピーカ20は、タッチパネル25が斜め上方を向くように設置されている。スマートスピーカ20は、球面部分の上部にマイク26を、球面部分の下部にスピーカ27をそれぞれ有する。
本実施の形態は、紹介した施設の予約を受け付ける情報処理システム10に関する。実施の形態1と共通する部分については、説明を省略する。
本実施の形態は、ユーザに対する案内の履歴を記録して、紹介した施設に対する紹介手数料、および、スマートスピーカ20を設置した宿泊施設に対して支払う費用(リベート、謝礼、報酬等。以下はリベートを具体例として説明する。)を算出する情報処理システム10に関する。実施の形態2と共通する部分については、説明を省略する。
本実施の形態は、スマートスピーカ20から取得した音声、および、宿泊客の属性に基づいて、客室内の環境制御を行なう情報処理システム10に関する。実施の形態1と共通する部分については説明を省略する。
本実施の形態は、たとえば宿泊施設のフロント等の、客室以外の場所で使用できる情報処理システム10に関する。実施の形態1と共通する部分については、説明を省略する。
本実施の形態は、客室に設置された表示装置56を制御する情報処理システム10に関する。実施の形態1と共通する部分については説明は省略する。
本実施の形態は、VODおよびテレビ番組等のコンテンツを宿泊客にリコメンドする情報処理システム10に関する。実施の形態6と共通する部分については、説明を省略する。
本実施の形態は、客室内の種々の機器を制御する情報処理システム10に関する。実施の形態4と共通する部分については、説明を省略する。
本実施の形態は、同じ地域にある同一カテゴリの宿泊施設で共通のリコメンドモデル48を使用する情報処理システム10に関する。実施の形態1と共通する部分については、説明を省略する。
本実施の形態は、宿泊客の属性に宿泊客が過去に宿泊した宿泊施設のカテゴリを含む情報処理システム10に関する。カテゴリは、たとえば高級ホテル、高級旅館、大規模ビジネスホテル、中小規模ビジネスホテル、ビジネス旅館、民泊等に分けられる。以下の説明では、カテゴリA、カテゴリB等の符号で示す。実施の形態1と共通する部分については、説明を省略する。
本実施の形態では、Eコマースサービス等の外部サービスと連携して追加情報を取得する情報処理装置に関する。実施の形態1と共通する部分については、説明を省略する。
図30は、実施の形態12の情報処理システム10の機能ブロック図である。情報処理システム10は、ネットワークを介して接続されたユーザーインタフェース20と、管理サーバ30と、PMSサーバ15とを備える。
本実施の形態は、汎用のサーバコンピュータ90とプログラム97とを組み合わせて動作させることにより、本実施の形態の情報処理システム10用の管理サーバ30を実現する形態に関する。図31は、実施の形態13の情報処理システム10の構成を示す説明図である。なお、実施の形態1と共通する部分の説明は省略する。
今回開示された実施の形態はすべての点で例示であって、制限的なものではないと考えられるべきである。本発明の範囲は、上記した意味ではなく、請求の範囲によって示され、請求の範囲と均等の意味および範囲内でのすべての変更が含まれることが意図される。
14 音声応答サーバ
15 PMSサーバ
16 PBX(構内交換機)
20 スマートスピーカ(ユーザーインタフェース)
21 CPU
22 主記憶装置
23 補助記憶装置
24 通信部
25 タッチパネル
251 表示部
252 入力部
26 マイク
27 スピーカ
28 カメラ
30 管理サーバ
31 CPU
32 主記憶装置
33 補助記憶装置
34 通信部
36 読取部
41 スピーカDB
42 紹介施設DB
48 リコメンドモデル
50 画面出力情報制御装置
51 CPU
52 主記憶装置
53 補助記憶装置
54 通信部
55 表示装置I/F
56 表示装置(機器)
561 入力部
562 表示部
60 情報処理装置
61 CPU
62 主記憶装置
63 補助記憶装置
64 通信部
65 リモコンI/F
66 リモコン
671 テレビ
672 照明器具
673 空調装置
711 VODボタン
712 TVボタン
713 サービス観光情報ボタン
714 アクセス情報欄
715 字幕欄
716 選択ボタン
85 第1取得部
86 第2取得部
87 機器制御部
90 サーバコンピュータ
96 可搬型記録媒体
97 プログラム
98 半導体メモリ
Claims (10)
- 宿泊施設の客室に設置されたユーザーインタフェースから取得した音声データに基づくリクエスト、および、前記ユーザーインタフェースを識別するユーザーインタフェース識別子を取得し、
取得した前記ユーザーインタフェース識別子に基づいて前記客室に宿泊中の宿泊客にかかる宿泊客情報を取得し、
取得した前記宿泊客情報および前記リクエストに基づいて、前記客室に関する機器を制御する
処理をコンピュータに実行させるプログラム。 - 前記機器は、前記客室に設置されたディスプレイの画面を制御する画面出力情報制御装置である
請求項1に記載のプログラム。 - 取得した前記宿泊客情報および前記リクエストに基づいて、前記ユーザーインタフェースから音声を出力させるとともに、
前記ユーザーインタフェースから前記音声に対応する文字情報を出力させる
請求項1または請求項2に記載のプログラム。 - 前記宿泊客情報は、前記宿泊施設の構内交換機を介して取得される
請求項1から請求項3のいずれか一つに記載のプログラム。 - 前記機器は、前記客室の環境を調整する空調装置または照明器具である
請求項1から請求項4のいずれか一つに記載のプログラム。 - 前記宿泊客情報は、前記客室に宿泊中の宿泊客が過去に利用したホテルに関する情報を含む
請求項1から請求項5のいずれか一つに記載のプログラム。 - 宿泊客情報と、音声データに基づく宿泊客のリクエストとが入力された場合に、機器の制御内容に関する情報を出力する複数のモデルから、前記宿泊施設に対応するモデルを選択し、
取得した前記宿泊客情報と、取得した音声データに基づくリクエストとを、選択した前記モデルに入力して、出力される機器の制御内容に関する情報を取得し、
取得した情報に基づいて前記客室内の機器を制御する
請求項1から請求項6のいずれか一つに記載のプログラム。 - 宿泊施設の客室に設置されたユーザーインタフェースから取得した音声データに基づくリクエスト、および、前記ユーザーインタフェースを識別するユーザーインタフェース識別子を取得し、
取得した前記ユーザーインタフェース識別子に基づいて前記客室に宿泊中の宿泊客にかかる宿泊客情報を取得し、
取得した前記宿泊客情報および前記リクエストに基づいて、前記客室内の機器を制御する
処理をコンピュータに実行させる情報処理方法。 - 宿泊施設の客室に設置されたユーザーインタフェースから取得した音声データに基づくリクエスト、および、前記ユーザーインタフェースを識別するユーザーインタフェース識別子を取得する第1取得部と、
前記第1取得部が取得した前記ユーザーインタフェース識別子に基づいて前記客室に宿泊中の宿泊客にかかる宿泊客情報を取得する第2取得部と、
前記第2取得部が取得した前記宿泊客情報および前記リクエストに基づいて、前記客室内の機器を制御する機器制御部と
を備える情報処理装置。 - 宿泊施設の客室に設置されたユーザーインタフェースと、管理サーバと、宿泊施設の管理システムのサーバとがネットワークを介して接続された情報処理システムにおいて、
前記宿泊施設の管理システムのサーバは、前記宿泊施設の構内交換機を介して前記ネットワークに接続されており、
前記管理サーバは、
前記ユーザーインタフェースから取得した音声データに基づくリクエスト、および、前記ユーザーインタフェースを識別するユーザーインタフェース識別子を取得する第1取得部と、
前記第1取得部が取得した前記ユーザーインタフェース識別子に基づいて前記客室に宿泊中の宿泊客にかかる宿泊客情報を前記宿泊施設の管理システムのサーバから取得する第2取得部と、
前記第2取得部が取得した前記宿泊客情報および前記リクエストに基づいて、前記客室内の機器を制御する機器制御部とを備える
情報処理システム。
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