WO2018123040A1 - Système de prêt et système d'évaluation - Google Patents

Système de prêt et système d'évaluation Download PDF

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Publication number
WO2018123040A1
WO2018123040A1 PCT/JP2016/089163 JP2016089163W WO2018123040A1 WO 2018123040 A1 WO2018123040 A1 WO 2018123040A1 JP 2016089163 W JP2016089163 W JP 2016089163W WO 2018123040 A1 WO2018123040 A1 WO 2018123040A1
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WO
WIPO (PCT)
Prior art keywords
user
owner
motorcycle
evaluation
lending
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Application number
PCT/JP2016/089163
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English (en)
Japanese (ja)
Inventor
伊藤　和広
雄介 山岸
洋二 茂木
進 齊藤
慎治 川▲崎▼
Original Assignee
本田技研工業株式会社
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 本田技研工業株式会社 filed Critical 本田技研工業株式会社
Priority to JP2018558623A priority Critical patent/JP6850815B2/ja
Priority to PCT/JP2016/089163 priority patent/WO2018123040A1/fr
Priority to CN201680091601.5A priority patent/CN110073391B/zh
Publication of WO2018123040A1 publication Critical patent/WO2018123040A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services

Definitions

  • the present invention relates to a lending system and an evaluation system.
  • An object of the present invention is to provide a lending system and an evaluation system that appropriately evaluate a user's feelings about the usage mode of a lent object when the user lends the object.
  • the lending system (2) provides a borrowed user with an object equipped with user artificial intelligence (181, 183) in which emotions of the same quality as those of the lending user are generated.
  • the user artificial intelligence generates feelings for the borrowed user based on a usage mode of the object by the borrowed user. According to this structure, when a lending user lends a thing, the usage aspect of the lending thing can be appropriately evaluated reflecting the feeling of a lending user.
  • the present invention is characterized in that the user artificial intelligence (181) is mounted on the object that the lending user lends to the borrowing user. According to this configuration, the renting user can appropriately evaluate the usage state of the borrowing user for the items lent by the user, reflecting his / her feelings.
  • the present invention is characterized in that the user artificial intelligence (183) is mounted on the object lent to the borrowed user by another rented user different from the lent user.
  • the lending user can appropriately evaluate the usage mode of the borrowing user with respect to the items lent by other lending users, reflecting his / her feelings.
  • the evaluation system (2) of the present invention is based on the fact that the user's artificial intelligence (181, 183) in which the same emotion as that of the rented user is generated is installed on the borrower user.
  • the user artificial intelligence evaluates the usage mode of the object by the borrowing user, reflecting the emotion of the lending user based on the usage mode of the object by the borrowing user.
  • the usage aspect of the lending thing can be appropriately evaluated reflecting the feeling of a lending user.
  • the present invention is characterized in that the user artificial intelligence (181) is mounted on the object that the lending user lends to the borrowing user. According to this configuration, the renting user can appropriately evaluate the usage state of the borrowing user for the items lent by the user, reflecting his / her feelings.
  • the present invention is characterized in that the user artificial intelligence (183) is mounted on the object lent to the borrowed user by another rented user different from the lent user.
  • the lending user can appropriately evaluate the usage mode of the borrowing user with respect to the items lent by other lending users, reflecting his / her feelings.
  • the present invention is characterized in that the evaluation by the user artificial intelligence is output. According to this configuration, the renting user can acquire evaluation based on user artificial intelligence.
  • the user artificial intelligence in which emotions of the same quality as the renting user are generated generates feelings for the usage state of the renting user.
  • the renting user can evaluate the usage mode of the borrowing user with respect to the items lent by the lending user, reflecting his / her feelings. That is, the usage mode of the lent item can be confirmed at a later date, and can be used as a material for determining whether or not to lend to the same rented user next time.
  • the lending user can evaluate the usage mode of the borrowing user with respect to the items lent by other lending users, reflecting his / her feelings.
  • the user's artificial intelligence before lending one's things, the user's artificial intelligence generates an emotion about the borrowing user's usage mode for things that other lending users lend, so that the borrowing user can be evaluated in advance, It can be used as a material for determining whether or not to lend an object. In other words, prior evaluation by user artificial intelligence becomes possible.
  • the user artificial intelligence in which emotions of the same quality as the renting user are generated generates feelings for the usage state of the renting user. Can be evaluated.
  • the lending user can evaluate the usage mode of the borrowing user with respect to the items lent by the lending user, reflecting his / her feelings.
  • the usage mode of the lent item can be confirmed at a later date, and can be used as a material for determining whether or not to lend to the same rented user next time.
  • the lending user can evaluate the usage mode of the borrowing user for the items lent by other lending users, reflecting his / her feelings. That is, before lending one's thing, the user's artificial intelligence generates an emotion about the use state of the borrower user with respect to the thing lent by another lending user, so that the borrowing user can be evaluated in advance. It can be used as a material for determining whether or not to lend an object. In other words, prior evaluation by user artificial intelligence becomes possible.
  • the renting user can acquire the evaluation by the user artificial intelligence.
  • FIG. 1 is a diagram used for explaining an inter-personal vehicle rental service.
  • FIG. 2 is a diagram illustrating a configuration of the information processing system.
  • FIG. 3 is a block diagram showing a functional configuration of the motorcycle.
  • FIG. 4 is a block diagram showing a functional configuration of the control server.
  • FIG. 5 is a flowchart showing operations of the control server and the motorcycle.
  • FIG. 6 is a flowchart showing operations of the motorcycle and the control server.
  • FIG. 7 is a diagram showing an owner-side evaluation screen.
  • FIG. 8 is a flowchart showing the operation of the control server.
  • FIG. 1 is a diagram used for explaining an interpersonal vehicle rental service according to the first embodiment. First, the basic flow of the personal vehicle rental service will be described with reference to FIG.
  • the inter-personal vehicle rental service includes a user who owns the motorcycle 1 (thing) and desires to lend the motorcycle 1 (hereinafter referred to as “rental user”), and a user who desires to borrow the motorcycle 1 ( This is a service that allows a lending user to lend the motorcycle 1 to a borrowing user.
  • An inter-personal vehicle rental service is provided by a predetermined company.
  • a company that provides an inter-personal vehicle rental service is referred to as a “service provider”.
  • the renting user applies in advance to the service provider for user registration (arrow Y1 in FIG. 1).
  • the service provider appropriately verifies the eligibility of the rented user (for example, the rented user is the true owner of the motorcycle 1), and performs user registration if it is eligible (see FIG. 1 arrow Y2).
  • the service provider issues identification information for identifying the rented user (hereinafter referred to as “rented user identification information”) and notifies the rented user (arrow Y3 in FIG. 1).
  • the rented user who has completed user registration makes a loan application when renting the motorcycle 1 owned by the user (arrow Y4 in FIG. 1).
  • the lending user applies to the service company for the following items when applying for lending. That is, the lending user applies for lending vehicle information at the time of lending application.
  • the rental vehicle information includes, for example, “a model of the motorcycle 1 to be lent” and “a period during which the motorcycle 1 can be rented”.
  • the rental vehicle information includes the travel distance of the motorcycle 1, the classification of a new / used vehicle when the motorcycle 1 is purchased, the usage frequency of the motorcycle 1, the motorcycle. 1 may include the color of the vehicle body 1 and whether or not the motorcycle 1 has been modified.
  • the lending user can apply for conditions for permitting the lending of the motorcycle 1 (hereinafter referred to as “lending conditions”) as necessary when applying for lending.
  • the lending user has, as lending conditions, a condition that “the borrowed user is male”, a condition that “the borrowed user is female”, and “the borrowed user has 10 years or more of driving experience. You can apply for the condition.
  • the lending conditions are not limited to the conditions exemplified in this embodiment. For example, as a lending condition, a condition of “being a holder of a gold license”, a condition of “being used when the weather is fine”, or “a motorcycle 1 being used in a specific area” There may be a condition such as
  • the borrowing user also applies for user registration to the service provider in advance (arrow Y5 in FIG. 1).
  • the service provider appropriately verifies the qualification of the borrowed user, and if it is qualified, performs user registration (arrow Y6 in FIG. 1).
  • the service provider issues identification information for identifying the borrowed user (hereinafter referred to as “borrowed user identification information”) and notifies the borrowed user (arrow Y7 in FIG. 1).
  • the borrowing user who has completed user registration makes a borrowing application when borrowing the motorcycle 1 (arrow Y8 in FIG. 1).
  • the borrowing user applies to the service company for the following items when applying for borrowing.
  • the borrowing user applies for borrowing conditions when applying for borrowing.
  • the borrowing conditions include, for example, “a model of the motorcycle 1 that is desired to be borrowed” and “a period during which the motorcycle 1 is desired to be borrowed”.
  • the borrowing user applies for borrowing user information when applying for borrowing. Borrowed user information includes, for example, “gender of borrowed user” and “year of driving experience of borrowed user”.
  • the service provider matches the lending user and the borrowing user based on the lending application by the lending user and the borrowing application by the borrowing user (arrow Y9 in FIG. 1). That is, the service providing company specifies a renting user and a renting user who have a relationship that the rented user information satisfies the renting condition and the rented vehicle information that satisfies the renting condition satisfies. After the matching between the renting user and the borrowing user, the service provider notifies the borrowing user that there is a motorcycle 1 that can be lent (arrow Y10 in FIG. 1). The borrowing user borrows the motorcycle 1 in response to a notification from the service provider. In the present embodiment, delivery of the motorcycle 1 to a borrowing user is performed at a store managed by a service provider.
  • the renting user takes the motorcycle 1 to the store (arrow Y11 in FIG. 1), and the borrowing user receives the motorcycle 1 at the store (arrow Y12 in FIG. 1).
  • Any method may be used for delivering the motorcycle 1 to the borrowing user.
  • the delivery of the motorcycle 1 to the borrowing user may be performed directly between the lending user and the borrowing user.
  • the borrowing user who borrowed the motorcycle 1 uses the motorcycle 1 within the range of the period applied as “the period when the motorcycle 1 is desired to be borrowed”, and returns the motorcycle 1 (arrow Y13 in FIG. 1).
  • the borrowing user pays the service provider for the fee for borrowing the motorcycle 1 (hereinafter referred to as “rental fee”) (arrow Y14 in FIG. 1).
  • the timing for paying the rental fee is not limited to when the motorcycle 1 is returned.
  • the service provider receives a fee corresponding to a predetermined percentage of the rental fee (hereinafter referred to as “company-side fee”) as its own income.
  • the service providing company delivers a fee obtained by subtracting the company-side fee from the rental fee (hereinafter referred to as “rented user-side fee”) to the renting user by a predetermined method (arrow Y15 in FIG. 1).
  • the lending user receives the lending user side fee as his income.
  • the rental fee is a prescribed fee that is defined according to the period during which the borrower borrows the motorcycle 1 and other factors.
  • the ratio between the fee that is the revenue of the service provider and the fee that is the income of the rented user is constant.
  • the present embodiment is different from the second embodiment described later.
  • a vehicle is rented and borrowed between an individual (a rented user) and an individual (a borrowed user).
  • the following is assumed due to the fact that the vehicle is rented and borrowed between individuals. That is, when the lending user lends the motorcycle 1 using the personal vehicle rental service, the lending user is anxious about how the borrowing user uses the motorcycle 1, and how the borrowing user uses the motorcycle 1 It is assumed that you want to know if you are using. That is, it is assumed that the lending user has a need to evaluate the usage mode of the motorcycle 1 by the borrowing user.
  • the service providing company it is possible for the service providing company to meet the needs of the lending user by evaluating the usage mode of the motorcycle 1 by the borrowing user and notifying the lending user of the evaluation result.
  • how a lending user evaluates the usage mode of the motorcycle 1 by a borrowing user differs depending on the lending user.
  • the manner in which the rented motorcycle 1 is desired to be used differs depending on the rented user, and the rented user has recognized that the borrowed user has used the rented motorcycle 1 in a predetermined manner. This is because the feelings sometimes held are different.
  • the information processing system 2 (lending system, evaluation system) is constructed corresponding to the inter-vehicle rental service.
  • the information processing system 2 will be described in detail.
  • FIG. 2 is a diagram illustrating a configuration of the information processing system 2.
  • the information processing system 2 includes a plurality of motorcycles 1 connected to a network N configured to include the Internet, a telephone network, and other communication networks.
  • the information processing system 2 includes a control server 3 connected to the network N.
  • the motorcycle 1 and the control server 3 can communicate with each other via the network N.
  • Any communication protocol may be used for communication between the motorcycle 1 and the control server 3.
  • the communication protocol is, for example, HTTP, and, for example, WebSocket. Although details are omitted, secure communication is performed between the motorcycle 1 and the control server 3 by an existing encryption technique, a virtual leased line technique, or the like.
  • the control server 3 is a server device that uses the motorcycle 1 as a client. As will be described later, the control server 3 stores an owner artificial intelligence module management database 321, a loan application management database 322, a borrowing application management database 323, an evaluation application management database 324, and an evaluation notification data management database 325. To do. These data will be described later.
  • the control server 3 is expressed by one block, but this does not mean that the control server 3 is configured by a single server device.
  • the control server 3 may be configured to include a plurality of server devices, or may be a part of a predetermined system. That is, the control server 3 may be in any form as long as it can execute various processes described later.
  • the motorcycle 1 is a vehicle that is owned by a lending user and is a lending target in an interpersonal vehicle rental service.
  • the motorcycle 1 may be a saddle type motorcycle or a scooter.
  • the object lent by the renting user will be described as the motorcycle 1, but the object lent by the renting user in the inter-personal vehicle rental service is not limited to the motorcycle 1, but is an automobile. Or a tricycle.
  • FIG. 3 is a functional block diagram showing the configuration of the control system of the motorcycle 1.
  • the configuration of the control system of the motorcycle 1 shown in FIG. 3 is an example, and the configuration of the control system of all the motorcycles 1 to be lent out by the lending user is the configuration of the control system of the motorcycle 1 exemplified in FIG. And do not need to match exactly.
  • the motorcycle 1 includes a sensor unit 11, a switch 121, an in-vehicle camera 122, a headset 124, a biosensor 125, a vehicle communication unit 126, a GPS unit 127, a drive unit 13, a vehicle control unit 15, and A vehicle storage unit 18 is provided.
  • the sensor unit 11 is a sensor mounted on the motorcycle 1, and includes a shift position sensor unit 111, a throttle opening sensor unit 112, an accelerator opening sensor unit 113, a brake sensor unit 114, a stroke sensor unit 115, and a vehicle speed sensor unit. 116, a rotation speed sensor unit 117, a six-axis sensor unit 118, and an outside air temperature sensor unit 119.
  • the shift position sensor unit 111 detects the transmission gear stage of the transmission 134.
  • the shift position sensor unit 111 outputs a signal indicating the detected gear position to the vehicle control unit 15.
  • the throttle opening sensor unit 112 detects the opening of a throttle valve (not shown).
  • the throttle opening sensor unit 112 outputs a signal indicating the detected opening of the throttle valve to the vehicle control unit 15.
  • Accelerator opening sensor 113 detects the amount of accelerator operation.
  • the accelerator opening sensor unit 113 outputs a signal indicating the detected operation amount to the vehicle control unit 15.
  • the brake sensor unit 114 detects a brake pressure acting on a brake actuator (not shown) and a brake operation amount.
  • the brake sensor unit 114 outputs a signal indicating the detected brake pressure and a signal indicating the brake operation amount to the vehicle control unit 15.
  • the stroke sensor unit 115 is provided on each of the front suspension for suspending the front wheel of the motorcycle 1 and the rear suspension for suspending the rear wheel.
  • the stroke sensor unit 115 detects the operation amount of the front suspension and the operation amount of the rear suspension, and outputs a signal indicating the detected operation amount to the vehicle control unit 15.
  • the vehicle speed sensor unit 116 detects the vehicle speed of the motorcycle 1.
  • the vehicle speed sensor unit 116 outputs a signal indicating the detected vehicle speed to the vehicle control unit 15.
  • Rotational speed sensor unit 117 detects the rotational speed of a power unit such as an engine or a motor.
  • the rotation speed sensor unit 117 outputs a signal indicating the detected rotation speed to the vehicle control unit 15.
  • the six-axis sensor unit 118 detects an acceleration in three directions (X, Y, Z) of the front, rear, left, and upper sides of the motorcycle 1 and detects an angular velocity around each of the X, Y, and Z axes.
  • An axis gyro sensor The six-axis sensor unit 118 outputs a signal indicating the detected acceleration and angular velocity to the vehicle control unit 15.
  • the outside air temperature sensor unit 119 measures the outside air temperature, and outputs a signal indicating the measured outside air temperature to the vehicle control unit 15.
  • a signal indicating a detection value detected by the sensor unit 11 and output to the vehicle control unit 15 is simply referred to as a detection value.
  • the switch 121 is a variety of switches included in the motorcycle 1. For example, a main switch that turns on / off power supply to electrical components mounted on the motorcycle 1, a blinker switch that blinks a blinker, and a head that lights a headlight These include a light switch, a shift up switch for upshifting the transmission 134, a shift down switch for downshifting the transmission 134, and a starter switch for starting the engine.
  • these switches 121 When the switch 121 is turned on, these switches 121 output a signal indicating that the switch 121 is turned on to the vehicle control unit 15.
  • the switch 121 When the switch 121 is turned off, the switch 121 outputs a signal indicating that the switch 121 is turned off. 15 is output.
  • the in-vehicle camera 122 includes an image sensor such as a CCD (Charge Coupled Device) or a CMOS (Complementary Metal Oxide Semiconductor).
  • the in-vehicle camera 122 includes a front camera that images the front (road surface) of the motorcycle 1 and a rear camera that images the driver (particularly the driver's face).
  • the rear camera may be provided in a helmet worn by the driver.
  • the in-vehicle camera 122 outputs the captured image to the vehicle control unit 15.
  • the headset 124 is provided, for example, in a helmet worn by the driver, and has a microphone or the like.
  • the microphone collects sound emitted by the driver and outputs an audio signal to the vehicle control unit 15.
  • the biological sensor 125 is attached to a driver who drives the motorcycle 1, and detects, for example, the driver's heart rate, blood pressure, respiratory rate, sweating amount, body temperature, and the like as biological information.
  • the biological sensor 125 outputs the detected biological information to the vehicle control unit 15.
  • the vehicle communication unit 126 includes a wireless communication circuit and an antenna, and accesses the network N under the control of the vehicle control unit 15, and a predetermined communication protocol with external devices (including the control server 3) connected to the network N. Communicate according to.
  • the GPS unit 127 receives a GPS radio wave from a GPS satellite via a GPS antenna (not shown), and calculates the current location of the motorcycle 1 and the traveling direction of the vehicle from the GPS signal superimposed on the GPS radio wave.
  • the GPS unit 127 outputs information indicating the calculated current position of the vehicle and information indicating the calculated traveling direction of the vehicle to the vehicle control unit 15.
  • vehicle position information a combination of information indicating the current location of the vehicle and information indicating the calculated traveling direction of the vehicle.
  • the drive unit 13 includes a throttle device 131, a fuel injection device 132, an ignition device 133, a transmission 134, a brake device 135, and a suspension adjustment unit 136.
  • the throttle device 131 controls the opening degree of the throttle valve according to the control of the vehicle control unit 15.
  • the fuel injection device 132 is attached to an intake port that supplies an air / fuel mixture to the combustion chamber of the engine, and injects fuel according to the control of the vehicle control unit 15.
  • the fuel injection device 132 may be a port injection type or a direct injection type, and the number of injection nozzles is not particularly limited.
  • the fuel injection device 132 is a port injection type, the fuel injection device 132 injects fuel according to the opening of the throttle valve.
  • the ignition device 133 includes an ignition plug and ignites the air-fuel mixture filled in the combustion chamber of the engine.
  • the transmission 134 has a plurality of transmission gear stages, switches the transmission gear stage according to the operation of the shift-up switch or the shift-down switch of the switch 121, and converts the rotational force transmitted from the engine to a transmission ratio (reduction ratio). Is transmitted to the rear wheel of the motorcycle 1.
  • the brake device 135 is disposed on each of the front wheel and the rear wheel of the motorcycle 1 and applies a braking force to at least one of the front wheel and the rear wheel according to the driver's operation of the brake lever and the foot brake.
  • the suspension adjustment unit 136 adjusts a suspension device (not shown) interposed between the tire of the motorcycle 1 and the vehicle body frame. For example, when the motorcycle 1 includes an active suspension device, the suspension adjustment unit 136 adjusts the vehicle height of the motorcycle 1, the damping force of the damper, and the like according to the control of the vehicle control unit 15.
  • the vehicle control unit 15 is a processor that executes a program.
  • the vehicle control part 15 can be comprised by CPU, MPU, a microcomputer, or another arithmetic processing unit.
  • the vehicle control unit 15 includes an engine control unit 151, a brake control unit 152, a shift control unit 153, a suspension control unit 154, an owner artificial intelligence module modification unit 155, an owner side evaluation unit 156, and a service provider side as functional blocks.
  • An evaluation unit 157 and a non-owner side evaluation unit 158 are provided. These functional blocks execute processing in cooperation with hardware and software, such as the CPU reading a program stored in the ROM into the RAM and executing the program.
  • the engine control unit 151 controls the throttle device 131, the fuel injection device 132, and the ignition device 133. Specifically, the engine control unit 151 controls the throttle device 131 based on the detected value of the sensor unit 11 and adjusts the opening of the throttle valve. The engine control unit 151 controls the fuel injection device 132 based on the detection value of the sensor unit 11 and the like, and controls the fuel injection timing and the injection amount. Further, the engine control unit 151 controls the ignition device 133 based on the detection value of the sensor unit 11 and the like, and ignites the spark plug at an appropriate timing.
  • the brake control unit 152 controls the braking force of the brake device 135 based on the detection value of the sensor unit 11 and the like.
  • the brake control unit 152 executes anti-brake lock control (hereinafter referred to as ABS control).
  • the shift control unit 153 drives a motor (not shown) in accordance with the operation of the shift up switch and the shift down switch of the switch 121, and shifts up or down the transmission 134.
  • the suspension control unit 154 controls the suspension adjustment unit 136 to adjust the height of the motorcycle 1, set the suspension, and the like.
  • the owner artificial intelligence module modification unit 155, the owner side evaluation unit 156, the service provider side evaluation unit 157, and the non-owner side evaluation unit 158 will be described later.
  • the vehicle storage unit 18 includes a nonvolatile memory such as an EEPROM and stores various data in a rewritable manner.
  • the vehicle storage unit 18 stores an owner artificial intelligence module 181 (user artificial intelligence).
  • the owner artificial intelligence module 181 will be described later.
  • the owner-side evaluation unit 156 described above executes processing by the function of the owner artificial intelligence module 181.
  • the vehicle storage unit 18 stores a service provider company artificial intelligence module 182 and a non-owner artificial intelligence module 183 (user artificial intelligence) in a predetermined case described later. These modules will be described later.
  • the service provider company evaluation unit 157 described above executes processing by the function of the service provider company artificial intelligence module 182. Further, the above-described non-owner side evaluation unit 158 executes processing by the function of the non-owner artificial intelligence module 183.
  • FIG. 4 is a functional block diagram showing the configuration of the control system of the control server 3.
  • the control server 3 includes a server control unit 30, a server communication unit 31, and a server storage unit 33.
  • the server control unit 30 is a processor that executes a program.
  • the server control unit 30 can be configured by a CPU, MPU, microcomputer, or other arithmetic processing device.
  • the server control unit 30 may be configured by an integrated circuit, a microcontroller, a microcomputer, a programmable logic controller, an application specific integrated circuit, or other programmable circuits.
  • the server control unit 30 may be configured by an integrated chip in which ROM and RAM are integrated.
  • the server communication unit 31 accesses the network N under the control of the server control unit 30, and communicates with external devices (including the motorcycle 1) connected to the network N according to a predetermined communication protocol.
  • the server storage unit 33 includes a hard disk, a nonvolatile memory such as an EEPROM, and stores various data in a rewritable manner.
  • the server storage unit 33 stores an owner artificial intelligence module management database 321, a loan application management database 322, a borrowing application management database 323, an evaluation application management database 324, and an evaluation notification data management database 325. These data will be described later.
  • a lending user who owns the one motorcycle 1 is particularly expressed as “owner” for one motorcycle 1, while the lending user is a lending user, Those who are not owners are expressed as “non-owners”.
  • a person who uses the motorcycle 1 regardless of the owner or non-owner is expressed as a “user”.
  • the lending user does not lend the motorcycle 1 and the lending user uses the motorcycle 1, the lending user corresponds to the “user”.
  • the borrower borrows the motorcycle 1 and the borrower uses the motorcycle 1, the borrower corresponds to the “user”.
  • the biometric information output from the sensor 125 to the vehicle control unit 15, the information acquired from the external device via the vehicle communication unit 126 by the vehicle control unit 15, and the vehicle position information output from the GPS unit 127 to the vehicle control unit 15 are collectively referred to. It is called “emotional element information”.
  • Emotion element information is information used when generating an owner's emotion.
  • the emotion element information is not limited to the information exemplified in this embodiment.
  • the “module” has a predetermined function, and includes a program (including data used by the program) that causes a main body that executes arithmetic processing such as a CPU to execute processing based on the predetermined function. .)
  • the motorcycle 1 has two modes of operation modes: an owner use mode and a non-owner use mode.
  • the owner use mode is an operation mode when the owner uses the motorcycle 1.
  • the non-owner use mode is an operation mode when the non-owner uses the motorcycle 1.
  • the operation mode is appropriately switched between the owner use mode and the non-owner use mode according to the user of the motorcycle 1. For example, the user of the motorcycle 1 manually switches the operation mode depending on whether the user is an owner or a non-owner. Further, for example, the operation mode is automatically switched by the following method. That is, the vehicle control unit 15 acquires a captured image captured by a rear camera (camera that captures the driver's face) included in the in-vehicle camera 122.
  • the vehicle control unit 15 performs face recognition based on the acquired captured image and determines whether or not the driver is the owner. Information necessary for face recognition (for example, information about the owner's face image) is registered in advance.
  • the vehicle control unit 15 switches the operation mode to the owner use mode when the driver is the owner, and switches the operation mode to the non-owner use mode when the driver is the non-owner.
  • the owner-side evaluation unit 156 reads out and executes the owner artificial intelligence module 181 to execute the following processing by the function of the owner artificial intelligence module 181.
  • the owner artificial intelligence module 181 is a module that causes the owner side evaluation unit 156 to execute the following processing.
  • the owner side evaluation unit 156 performs the following processing using the artificial intelligence technology.
  • Artificial intelligence techniques include, for example, various filtering techniques, independent component analysis techniques, SVM (Support Vector Machine) techniques, contour extraction and other image processing techniques, and pattern recognition (for example, voice recognition and face recognition).
  • the owner-side evaluation unit 156 performs the following processing using an appropriate artificial intelligence technique according to the type of emotion element information based on emotion element information (including a combination of a plurality of emotion element information). Execute.
  • the owner-side evaluation unit 156 evaluates the usage mode of the motorcycle 1 by the user, reflecting the emotion of the “owner”.
  • each of the use environment evaluation, the use purpose evaluation, and the driving method evaluation is represented by a score within a range from “0 points” having the lowest evaluation to “100 points” having the highest evaluation.
  • "evaluating the usage mode of the motorcycle 1" means that points are given for each of the usage environment evaluation, the usage purpose evaluation, and the driving method evaluation.
  • the use environment evaluation is an evaluation of the environment in which the motorcycle 1 is used by the user.
  • the environment in which the motorcycle 1 is used is, for example, as follows.
  • the weather unsunny, rainy, cloudy, etc.
  • it is a time zone (morning, noon, night, etc.) when the motorcycle 1 is used.
  • it is a road (paved road, non-paved road, etc.) on which the motorcycle 1 travels.
  • the outside air temperature when the motorcycle 1 is used.
  • the feelings held when the motorcycle 1 owned by the owner recognizes the environment used by the user are different depending on the owner. This is because the environment in which the motorcycle 1 is desired to be used differs from the environment in which it is not desired depending on the owner.
  • the owner may or may not want the motorcycle 1 owned by the owner to be used on an unpaved road.
  • the owner-side evaluation unit 156 performs evaluation on the environment in which the motorcycle 1 is used by the user, reflecting the owner's feelings about the environment in which the motorcycle 1 is used in the usage environment evaluation. More specifically, the owner side evaluation unit 156 detects the environment when the motorcycle 1 is used by the user and the transition of the environment based on the emotion element information. For example, the owner evaluation unit 156 detects the outside air temperature and the transition of the outside air temperature based on a signal indicating the outside air temperature input from the outside air temperature sensor unit 119. Further, for example, the owner evaluation unit 156 communicates with an external device by controlling the vehicle communication unit 126, acquires information indicating the weather from the external device, and based on the acquired information, the weather and the weather Detect transitions.
  • the owner evaluation unit 156 detects the state of the road on which the motorcycle 1 travels based on the captured image input from the in-vehicle camera 122.
  • the owner evaluation unit 156 generates, for the detected environment, an emotion having the same quality as the emotion that the owner has when recognizing the used environment.
  • the owner evaluation unit 156 gives an evaluation to the environment in which the motorcycle 1 is used based on the generated emotion, reflecting the emotion of the owner.
  • the owner evaluation unit 156 gives a high evaluation when the motorcycle 1 is used in an environment in which the owner wants to be used, and the motorcycle 1 in an environment in which the user does not want to use it. Gives a low rating when is used.
  • the owner-side evaluation unit 156 evaluates the environment in which the motorcycle 1 is used in a multifaceted and comprehensive manner, and determines the score for use environment evaluation.
  • the use purpose evaluation is an evaluation for the purpose for which the motorcycle 1 is used.
  • the purpose for which the motorcycle 1 is used is, for example, as follows. For example, it is a touring accompanied by a long distance running. Further, for example, it is commuting that is assumed to travel on a fixed route in a predetermined time zone on a predetermined day of the week. Further, for example, the delivery is assumed to travel back and forth between a fixed base and an arbitrary place.
  • the feelings held when recognizing the purpose of using the motorcycle 1 owned by the owner are different depending on the owner. This is because the purpose for which the motorcycle 1 is desired to be used differs from the purpose for which the motorcycle 1 is not desired, depending on the owner. For example, depending on the owner, the motorcycle 1 may or may not want to be used for touring.
  • the owner-side evaluation unit 156 performs an evaluation on the purpose for which the motorcycle 1 is used, reflecting the owner's feelings for the purpose for which the motorcycle 1 is used for the purpose of use evaluation. Specifically, the owner-side evaluation unit 156 estimates the purpose for the user to use the motorcycle 1 based on the emotion element information. For example, the owner-side evaluation unit 156 detects the transition of the motorcycle 1 based on the vehicle position information input from the GPS unit 127, and the motorcycle 1 is used based on the detected transition of the motorcycle 1. Estimate the purpose. For the estimated purpose, the owner-side evaluation unit 156 generates an emotion having the same quality as the emotion that the owner has when the purpose of using the motorcycle 1 is recognized.
  • the owner evaluation unit 156 gives an evaluation to the purpose of using the motorcycle 1 reflecting the owner's emotion based on the generated emotion. At that time, the owner evaluation unit 156 gives a high evaluation for the purpose that the owner wants to be used, and gives a low evaluation for the purpose that the user does not want to use.
  • the owner-side evaluation unit 156 determines the purpose of use purpose evaluation by judging the purpose of using the motorcycle 1 from a multifaceted and comprehensive viewpoint.
  • the driving method evaluation is an evaluation on the driving method of the user of the motorcycle 1.
  • the driving method includes, for example, a method of driving when the motorcycle 1 starts, a method of driving when the motorcycle 1 is stopped, a method of driving when the motorcycle 1 makes a curve, and the like.
  • the feelings held when the owner recognizes the driving method when the motorcycle 1 owned by the owner is driven are different. This is because how the motorcycle 1 is desired to be driven differs depending on the owner.
  • the owner-side evaluation unit 156 performs an evaluation on the driving method of the user of the motorcycle 1 with respect to the driving method evaluation, reflecting the feeling of the owner regarding the driving method. Specifically, the owner-side evaluation unit 156 detects the driving method of the user based on the emotion element information. For example, the owner side evaluation unit 156 detects a driving method when the motorcycle 1 starts based on the detection value input from the sensor unit 11. The owner evaluation unit 156 generates, for the detected driving method, an emotion of the same quality as the emotion that the owner has when recognizing the used driving method. Next, the owner evaluation unit 156 gives an evaluation to the driving method of the motorcycle 1 by reflecting the emotion of the owner based on the generated emotion.
  • the owner evaluation unit 156 gives a high evaluation when the motorcycle 1 is driven by a driving method desired by the owner, and a low evaluation when the motorcycle 1 is driven by a driving method not desired by the user. give.
  • the owner-side evaluation unit 156 determines the driving method evaluation score in a multifaceted and comprehensive manner by determining the driving method of the user of the motorcycle 1.
  • the owner-side evaluation unit 156 uses the artificial intelligence technology to generate an emotion of the same quality as the emotion that the owner has when recognizing the usage mode of the motorcycle 1 by the user, and the generated emotion Based on the above, the manner of use of the motorcycle 1 by the user is evaluated reflecting the feelings of the owner.
  • the usage environment evaluation, the usage purpose evaluation, and the driving method evaluation are exemplified as the evaluation of the usage mode of the motorcycle 1, but the evaluation is not limited to the exemplified ones.
  • the evaluation of the usage mode of the motorcycle 1 may include an evaluation on the emotion that the user has when the motorcycle 1 is used by the user.
  • the owner artificial intelligence module modification unit 155 executes the following processing when the operation mode is the owner use mode (when the owner is using the motorcycle 1). Note that the owner artificial intelligence module modification unit 155 performs the following processing using the artificial intelligence technology by the function of the owner artificial intelligence module 181.
  • the owner artificial intelligence module modification unit 155 detects the usage mode of the owner's motorcycle 1 based on the emotion element information when the operation mode is the owner use mode.
  • the owner artificial intelligence module modification unit 155 generates an owner emotion module based on the detected usage mode of the motorcycle 1 of the owner.
  • the owner emotion module is a module that, when the motorcycle 1 is used in a predetermined usage mode, generates an emotion of the same quality as the emotion held by the owner who has recognized the usage mode. That is, when the motorcycle 1 is used in a predetermined environment, the owner emotion module generates an emotion of the same quality as the emotion held by the owner who has recognized that the motorcycle 1 has been used in the predetermined environment.
  • the owner artificial intelligence module modifying unit 155 modifies the owner artificial intelligence module 181 and implements the function of the generated owner emotion module in the owner artificial intelligence module 181. Thereby, “the function of evaluating the usage mode of the motorcycle 1 by the user reflecting the feeling of the owner” is implemented in the owner artificial intelligence module 181.
  • the owner artificial intelligence module modification unit 155 generates the above-described owner emotion module and modifies the owner artificial intelligence module 181 based on the owner emotion module at an appropriate timing while the operation mode is the owner use mode. And run from time to time.
  • the motorcycle 1 owned by the renting user stores the owner artificial intelligence module 181 that executes the process reflecting the same feeling as that of the renting user.
  • the owner artificial intelligence module 181 stored in the motorcycle 1 is appropriately transmitted to the control server 3 and managed in the owner artificial intelligence module management database 321 of the control server 3.
  • the vehicle control unit 15 of the motorcycle 1 controls the vehicle communication unit 126 to transmit a control command instructing management of the owner artificial intelligence module 181 to the control server 3 at a predetermined timing.
  • the vehicle control unit 15 transmits a control command at a timing when the owner artificial intelligence module 181 is modified, for example, periodically transmits a control command at intervals, and, for example, from a lending user Sends a control command when instructed.
  • the control command includes at least the lending user identification information and the owner artificial intelligence module 181.
  • the server control unit 30 of the control server 3 controls the server communication unit 31 and receives a control command. Next, the server control unit 30 executes the following processing based on the received control command. That is, the server control unit 30 refers to the owner artificial intelligence module management database 321.
  • the owner artificial intelligence module management database 321 has a record for each rented user, and is a database that stores rented user identification information and the owner artificial intelligence module 181 in association with each record.
  • the server control unit 30 transmits the control command among the records of the database by matching the rent user identification information included in the control command with the rent user identification information included in each record of the owner artificial intelligence module management database 321.
  • the record corresponding to the owner of the original motorcycle 1 is specified.
  • the server control unit 30 updates the owner artificial intelligence module 181 included in the specified record with the owner artificial intelligence module 181 included in the control command.
  • the latest owner artificial intelligence module 181 transmitted by the motorcycle 1 is managed in the owner artificial intelligence module management database 321 of the control server 3. .
  • the service provider evaluation unit 157 reads and executes the service provider artificial intelligence module 182 stored in the vehicle storage unit 18 in a predetermined case to be described later. Execute the process.
  • the service provider artificial intelligence module 182 is a module that causes the service provider evaluation unit 157 to execute the following processing.
  • the service provider side evaluation unit 157 executes the following processing using the artificial intelligence technology.
  • the service provider evaluation unit 157 recognizes the emotion when the user uses the motorcycle 1, and evaluates the user's satisfaction based on the recognized emotion. “Evaluating the satisfaction level of the user” means that a score is given for the satisfaction level evaluation.
  • the satisfaction evaluation is “100 points” from “0 points” having the lowest evaluation (lowest user satisfaction) to “100 points” having the highest evaluation (highest user satisfaction). It is represented by a score within the range of.
  • the service provider side evaluation unit 157 acquires a captured image, analyzes the acquired captured image, recognizes the user's facial expression, and based on the user's facial expression and the user's facial expression change, The user's emotion is recognized, and the satisfaction level is evaluated based on the recognized emotion and the change of the emotion. Further, for example, the service provider evaluation unit 157 recognizes the user's remark based on the audio signal input from the headset 124, recognizes the user's emotion based on the user's remark, and recognizes it. Assess satisfaction based on sentiment. Further, for example, the service provider side evaluation unit 157 recognizes the user's emotion based on the biometric information input from the biometric sensor 125 and evaluates the satisfaction based on the recognized emotion.
  • the user satisfaction evaluation corresponds to the evaluation of the motorcycle 1 used by the user, and the user satisfaction evaluation can be used for the evaluation of the motorcycle 1.
  • the non-owner side evaluation unit 158 reads out and executes the non-owner artificial intelligence module 183 stored in the vehicle storage unit 18 in a predetermined case to be described later. Execute the process.
  • the non-owner artificial intelligence module 183 is a module that causes the non-owner side evaluation unit 158 to execute the following processing.
  • the non-owner artificial intelligence module 183 corresponds to the owner artificial intelligence module 181 of a non-owner (as described above, a lending user and not an owner).
  • the non-owner's owner artificial intelligence module 181 is designated as a non-owner artificial intelligence module 183. It is stored in the motorcycle 1. Therefore, the non-owner artificial intelligence module 183 has the same function as the owner artificial intelligence module 181.
  • the non-owner side evaluation unit 158 uses the artificial intelligence technology to reflect the feeling of “non-owner” and evaluates the usage mode of the motorcycle 1 by the user.
  • control server 3 and the motorcycle 1 when matching between a renting user and a borrowing user is performed in the inter-vehicle rental service will be described.
  • a flowchart FA of FIG. 5 shows the operation of the control server 3, and a flowchart FB shows the operation of the motorcycle 1.
  • the server control unit 30 of the control server 3 executes a matching process (step SA1).
  • the server control unit 30 refers to the lending application management database 322 and the borrowing application management database 323.
  • the lending application management database 322 is a database that manages lending user lending applications.
  • the borrowing application management database 323 is a database that manages borrowing applications of borrowing users.
  • the server control unit 30 identifies the renting user and the renting user in a relationship where the renting user information satisfies the renting condition and the renting vehicle information satisfies the renting condition based on each referenced database. Identification information (lending user identification information and borrowing user identification information) is specified.
  • the server control unit 30 refers to the evaluation application management database 324 (step SA2).
  • An evaluation application is an application indicating that one or more specific lending users among the lending users for which user registration has been completed are desired to be evaluated for usage.
  • the lending user may desire to evaluate the usage mode of the motorcycle 1 by the lending user for a lending user who may borrow the motorcycle 1 owned by himself / herself in the future. This is because, by evaluating the usage mode of the motorcycle 1 by one renting user, it is possible to appropriately determine whether or not to lend the motorcycle 1 owned by itself to the one renting user.
  • the renting user can apply to the service providing company to prohibit the rental of the motorcycle 1 to a specific borrowing user.
  • the lending user notifies the service providing company in advance of borrowed user identification information of one or more borrowed users who wish to be subject to evaluation of the usage mode of the motorcycle 1.
  • the information regarding the borrowed user is appropriately disclosed to the rented user in consideration of the privacy of the borrowed user.
  • Evaluation applications made to the service provider are registered in the evaluation application management database 324 and managed in the database.
  • the evaluation application management database 324 has a record for each lending user who has applied for an evaluation, and in each record, the lending user identification information and the lending user wish to evaluate the usage mode of the motorcycle 1 or 1
  • the borrowed user identification information of a plurality of borrowed users is stored in association with each other.
  • the server control unit 30 determines whether or not there is an evaluation application in the database that targets the borrowed user of the borrowed user identification information specified in the matching process in step SA1. Is determined (step SA3).
  • step SA3 When there is no evaluation application (step SA3: NO), the server control unit 30 ends the process.
  • step SA3 When there is an evaluation application (step SA3: YES), the server control unit 30 acquires lending user identification information of the lending user who has made the evaluation application (step SA4). Note that there may be a plurality of lending user identification information acquired by the server control unit 30 in step SA4. However, for convenience of explanation, in the following, the server control unit 30 performs one lending user identification in step SA4. The embodiment will be described on the assumption that information has been acquired.
  • the server control unit 30 refers to the owner artificial intelligence module management database 321 and acquires the owner artificial intelligence module 181 associated with the lending user identification information acquired in step SA4 (step SA5).
  • the server control unit 30 generates artificial intelligence memory instruction data (step SA6).
  • the artificial intelligence memory instruction data includes control service company artificial intelligence module 182 and owner artificial intelligence module 181 acquired in step SA5, and is control data for instructing storage (downloading) of these modules.
  • the service provider artificial intelligence module 182 is stored in a predetermined storage area of the server storage unit 32.
  • the server control unit 30 controls the server communication unit 31 to transmit the artificial intelligence storage instruction data generated in step SA6 to the motorcycle 1 corresponding to the borrowed user identification information specified in the matching process in step SA1.
  • the control server 3 associates borrowed user identification information with information necessary for communicating with the motorcycle 1 corresponding to the borrowed user identification information (for example, the address of the motorcycle 1) for each borrowed user. Are managed.
  • a response request signal is appropriately transmitted to the motorcycle 1 and, based on a response corresponding to the response request signal, whether or not the motorcycle 1 is in a state where it can receive artificial intelligence memory instruction data is managed.
  • step SA7 when the motorcycle 1 is in a state where the motorcycle 1 can receive artificial intelligence memory instruction data, the server control unit 30 transmits the data.
  • the vehicle control unit 15 of the motorcycle 1 controls the vehicle communication unit 126 to receive artificial intelligence memory instruction data (step SB1).
  • the vehicle control unit 15 stores the service provider artificial intelligence module 182 and the owner artificial intelligence module 183 included in the data in the vehicle storage unit 18 based on the artificial intelligence storage instruction data received in step SB1 ( Download) (step SB2).
  • the owner artificial intelligence module 183 stored in step SB2 corresponds to the non-owner artificial intelligence module 183 in relation to the owner of the motorcycle 1.
  • the owner artificial intelligence module 181 stored in the vehicle storage unit 18 in step SB2 is uniformly expressed as a non-owner artificial intelligence module 183.
  • an owner artificial intelligence module 181 (corresponding to a non-owner artificial intelligence module 183 stored in the motorcycle 1) having a function of performing evaluation based on the motorcycle 1 is stored.
  • the service provider artificial intelligence module 182 is stored in the vehicle storage unit 18.
  • a flowchart FC in FIG. 6 shows the operation of the motorcycle 1
  • a flowchart FD shows the operation of the control server 3.
  • the process of the flowchart FC in FIG. 6 is executed based on a predetermined trigger at a predetermined timing corresponding to the return of the motorcycle 1.
  • the vehicle control unit 15 of the motorcycle 1 executes the process of the flowchart FC with a predetermined instruction from the lending user as a trigger.
  • the vehicle control unit 15 executes the process of the flowchart FC, triggered by the instruction from the control server 3.
  • the vehicle control unit 15 acquires the date and time when the motorcycle 1 is returned by a predetermined means, and executes the processing of the flowchart FC by using the timing corresponding to the date and time as a trigger.
  • the owner-side evaluation unit 156 of the vehicle control unit 15 of the motorcycle 1 executes the owner-side evaluation confirmation process (step SC1).
  • the owner-side evaluation unit 156 generates an “owner” emotion for the borrowed user's usage mode, and reflects the owner's emotion to determine the evaluation of the borrowed user's usage mode. To do. That is, the owner-side evaluation unit 156 determines the scores for use environment evaluation, use purpose evaluation, and driving method evaluation.
  • the owner-side evaluation unit 156 evaluates the usage mode in a period in which the borrowing user borrows the motorcycle 1 from a multifaceted and comprehensive basis, and assigns a score for each evaluation and determines it.
  • the usage environment evaluation, usage purpose evaluation, and driving method evaluation by the owner side evaluation unit 156 are respectively referred to as “owner side usage environment evaluation”, “owner side usage purpose evaluation”, and “owner”. "Side driving method evaluation”.
  • the service provider company side evaluation unit 157 executes service provider company side evaluation confirmation processing (step SC2).
  • the service provider evaluation unit 157 determines the evaluation of the user satisfaction. In other words, the service provider evaluation unit 157 determines the score for the satisfaction evaluation.
  • the non-owner side evaluation unit 158 executes a non-owner side evaluation confirmation process (step SC3).
  • the non-owner side evaluation confirmation process the non-owner side evaluation unit 158 generates a feeling of “non-owner” for the usage mode of the borrowed user, reflects the emotion of the non-owner, and uses the mode of use of the borrowed user. Finalize the evaluation.
  • the non-owner side evaluation unit 158 determines the scores for the usage environment evaluation, the usage purpose evaluation, and the driving method evaluation.
  • the non-owner side evaluation unit 158 evaluates the usage mode in a period in which the borrower borrows the motorcycle 1 in a multifaceted and comprehensive manner, and assigns a score for each evaluation and determines it.
  • non-owner side use environment evaluation use environment evaluation, use purpose evaluation, and driving method evaluation by the non-owner side evaluation unit 158 are respectively referred to as “non-owner side use environment evaluation”, “non-owner side use purpose evaluation”, and It is called “Non-owner side driving method evaluation”.
  • Evaluation notification data includes owner-side use environment evaluation, owner-side use purpose evaluation, owner-side driving method evaluation, satisfaction evaluation, non-owner-side use environment evaluation, non-owner-side use purpose evaluation, and non-owner This is data describing the side driving method evaluation.
  • the vehicle control unit 15 controls the vehicle communication unit 126 to transmit the evaluation notification data generated in step SC4 to the control server 3 (step SC5).
  • the vehicle control unit 15 deletes the service provider artificial intelligence module 182 from the vehicle storage unit 18 (step SC6), and deletes the non-owner artificial intelligence module 183 (step SC7).
  • the server control unit 30 of the control server 3 controls the server communication unit 31 to receive the evaluation notification data (step SD1).
  • the server control unit 30 generates one record in the evaluation notification data management database 325 based on the received evaluation notification data (step SD2).
  • the evaluation notification data management database 325 stores rental identification information and evaluation notification data in association with each other.
  • the rental identification information is identification information for identifying the borrowing of the motorcycle 1 by the actually borrowed user, and is generated by the server control unit 30 every time matching between the rented user and the borrowed user is performed.
  • Each record of the evaluation notification data management database 325 includes rental identification information and evaluation notification data.
  • the server control unit 30 generates a record having the corresponding rental identification information and the evaluation notification data received in step SD1 in the evaluation notification data management database 325.
  • the evaluation performed by the owner side evaluation unit 156, the owner artificial intelligence module 181 and the service provider side evaluation unit 157 is notified to the control server 3 according to the return of the motorcycle 1, and is controlled. Managed by the server 3.
  • the owner who rents the motorcycle 1 to the borrower user can acquire the evaluation of the borrowed user's usage by the owner-side evaluation unit 156 by the following method.
  • the borrowing user prepares a terminal equipped with a browser.
  • the borrowed user starts up the browser of the terminal and accesses a predetermined URL corresponding to the control server 3.
  • the predetermined URL is notified to the borrowing user in advance.
  • the control server 3 performs necessary authentication in response to access to the predetermined URL, and then transmits the HTML file to the browser of the terminal to display a rental identification information input screen.
  • the rental identification information input screen is a screen on which rental identification information can be input.
  • the borrower inputs corresponding rental identification information on the rental identification information input screen.
  • the corresponding rental identification information is notified to the borrowing user in advance.
  • the rental identification information input on the rental identification information input screen is transmitted to the control server 3 by the script function implemented in the HTML file.
  • the server control unit 30 of the control server 3 acquires rental identification information.
  • the server control unit 30 refers to the evaluation notification data management database 325 and identifies a record having the rental identification information having the same value as the acquired rental identification information value among the records of the database.
  • the server control unit 30 refers to the evaluation notification data included in the specified record, and acquires the owner-side use environment evaluation, the owner-side use purpose evaluation, and the owner-side driving method evaluation described in the data. .
  • the server control unit 30 generates an HTML file based on the acquired evaluations, transmits the HTML file to the browser of the terminal, and displays the owner-side evaluation screen G1.
  • FIG. 7 is a diagram showing the owner-side evaluation screen G1. As shown in FIG. 7, on the owner side evaluation screen G1, each of the owner side use environment evaluation, the owner side use purpose evaluation, and the owner side driving method evaluation is displayed according to a predetermined layout. The lending user can accurately acquire the owner-side use environment evaluation, the owner-side use purpose evaluation, and the owner-side driving method evaluation by referring to the owner-side evaluation screen G1.
  • the owner Based on the acquired owner-side use environment evaluation, owner-side use purpose evaluation, and owner-side driving method evaluation, the owner owns the lending user who lent the motorcycle 1 from the next time onward. It is possible to appropriately determine whether or not to lend the motorcycle 1.
  • the owner can evaluate the response of the service providing company based on the acquired owner-side use environment evaluation, owner-side use purpose evaluation, and owner-side driving method evaluation. That is, when the owner side use environment evaluation is low, it is assumed that the motorcycle 1 was not used in an environment desired by the owner. If the owner includes a condition regarding the environment in which the motorcycle 1 is used in the lending conditions, the service provider may not provide sufficient lending conditions to the borrowing user. There is a possibility that measures are not taken to ensure that the motorcycle 1 is used in an environment that satisfies the above conditions. Based on this, when the owner-side usage environment evaluation is low, it is the basis for the low evaluation of the service provider's response. The same applies to the owner-side use purpose evaluation and the owner-side driving method evaluation.
  • the owner determines that the service provider's response is not satisfactory for the owner if the owner-side usage environment assessment, owner-side usage purpose assessment, and owner-side driving method assessment are low. For example, it is possible to take measures such as changing the service provider.
  • the non-owner who wishes to evaluate the usage mode of the motorcycle 1 by the borrowed user evaluates the usage mode of the borrowed user by the non-owner side evaluation unit 156.
  • the control server 3 is a method similar to the above-described method, and in response to an inquiry from a person having a legitimate authority, the non-owner side use environment evaluation, the non-owner side use purpose evaluation, and the non-owner side operation method Notify the evaluation.
  • the non-owner is based on the acquired non-owner side use environment evaluation, non-owner side use purpose evaluation, and non-owner side driving method evaluation. From the next time on, it is possible to appropriately determine whether or not to lend the motorcycle 1 owned by itself.
  • the service providing company can obtain a satisfaction evaluation regarding the borrowed user.
  • the control server 3 notifies the satisfaction evaluation in accordance with an inquiry from a person having a legitimate authority in the same manner as described above.
  • the service provider can evaluate the motorcycle 1 based on the acquired satisfaction evaluation.
  • the owner artificial intelligence module 181 (user artificial intelligence) in which emotions of the same quality as those of the lending user are generated
  • the non-owner artificial The motorcycle 1 (thing) on which the intelligence module 183 (user artificial intelligence) is mounted is lent to a borrowed user.
  • the owner artificial intelligence module 181 and the non-owner artificial intelligence module 183 generate feelings for the borrowed user based on the usage mode of the motorcycle 1 by the borrowed user. According to this configuration, when the lending user lends the motorcycle 1, the usage mode of the lending motorcycle 1 can be appropriately evaluated by reflecting the feeling of the lending user.
  • the owner artificial intelligence module 181 (user artificial intelligence) and the non-owner artificial intelligence module 183 (equivalent to the emotion that the lending user has) are generated.
  • a motorcycle 1 (thing) equipped with (user artificial intelligence) is lent to a borrowed user.
  • the owner artificial intelligence module 181 and the non-owner artificial intelligence module 183 reflect the feeling of the lending user based on the usage mode of the motorcycle 1 by the borrowed user, and the usage mode of the motorcycle 1 by the borrowed user. evaluate.
  • the usage mode of the lending motorcycle 1 can be appropriately evaluated by reflecting the feeling of the lending user.
  • the owner artificial intelligence module 181 is mounted on the motorcycle 1 that is lent to the borrowing user by the renting user who is the owner. According to this configuration, the lending user who is the owner can appropriately evaluate the usage mode of the borrowed user with respect to the motorcycle 1 owned by the owner, reflecting his / her feelings.
  • the non-owner artificial intelligence module 183 is mounted on the motorcycle 1 that is lent to a borrowing user by a non-owner lending user (another lending user).
  • the lending user who is a non-owner can appropriately evaluate the usage mode of the borrowing user with respect to the motorcycle 1 that is not owned by the lending user, reflecting his / her feelings.
  • the “thing” on which the user artificial intelligence related to the lending user is mounted is not limited to the “thing” owned by the lending user, but also includes “thing” owned by a person other than the lending user.
  • the evaluation of the owner artificial intelligence module 181 is output (displayed) to the owner.
  • the evaluation of the non-owner artificial intelligence module 183 is output (displayed) to the non-owner. According to this configuration, the owner can recognize the evaluation of the owner artificial intelligence module 181, and the non-owner can recognize the evaluation of the non-owner artificial intelligence module 183.
  • the rental fee is a prescribed fee that is defined according to the period during which the borrower borrows the motorcycle 1 and other factors. Moreover, the ratio of the fee used as the revenue of the service provider and the fee used as the income of the rented user in the rental fee was constant. On the other hand, in the second embodiment, the rental fee is not a prescribed fee but dynamically fluctuates, and the ratio of the fee that is the revenue of the service provider and the fee that is the income of the rented user in the rental fee is constant. Instead, it fluctuates dynamically.
  • the ratio of the service provider's revenue to the rental fee is referred to as "service provider ratio".
  • the ratio of the fee for the rental user's income to the rental fee is referred to as the “rental user side ratio”. Note that the configurations of the motorcycle 1 and the control server 3 according to the second embodiment are the same as the configurations of the motorcycle 1 and the control server 3 according to the first embodiment.
  • the flowchart FE of FIG. 8 shows the operation of the control server 3 when determining the rental fee, the service provider side ratio, and the rental user side ratio for the rental of the motorcycle 1 corresponding to one rental identification information.
  • the server control unit 30 of the control server 3 refers to the evaluation notification data management database 325 and acquires evaluation notification data associated with the one rental identification information in the database. (Step SE1).
  • the server control unit 30 acquires the satisfaction evaluation described in the evaluation notification data acquired in step SE1 (step SE2).
  • the server control unit 30 determines a rental fee based on the satisfaction evaluation acquired in step SE2 (step SE3). More specifically, when the satisfaction evaluation is lower than the first threshold, the server control unit 30 reduces the rental fee step by step according to the degree of satisfaction evaluation with respect to the rental fee used as a reference. As a result, when the borrower's satisfaction level is low and the borrower user may be dissatisfied with the interpersonal vehicle rental service, money will be returned to the borrower user, and the borrower user's dissatisfaction will be eased. In addition, the borrowing user can be given an incentive to use the inter-personal vehicle rental service again.
  • the server control unit 30 determines the rental fee step by step according to the degree of satisfaction with respect to the reference rental fee. To increase. The rental fee is raised after obtaining the consent of the borrowing user in advance. As a result, when the borrowed user is sufficiently satisfied with the use of the inter-personal vehicle rental service, an appropriate amount according to the satisfaction level of the borrowed user can be collected as a rental fee.
  • the server control unit 30 determines the service provider side ratio based on the satisfaction evaluation acquired in step SE2 (step SE4).
  • the ratio of the lending user side is also determined by determining the ratio of the service provider side. More specifically, when the satisfaction evaluation is higher than the third threshold value, the server control unit 30 gradually increases the service providing company according to the degree of satisfaction with respect to the standard service providing company side ratio. Reduce the side ratio.
  • the higher the satisfaction evaluation the more the motorcycle 1 lent to the borrowing user meets the needs of the borrowing user, and the motorcycle 1 is a vehicle that gives the borrowing user high satisfaction. It is. And even if such a motorcycle 1 is borrowed by another borrowed user, it can be said that there is a high possibility that the other borrowed user will obtain high satisfaction.
  • the service providing company side ratio is gradually reduced and the lending user side ratio is increased, thereby providing the lending user who provided the motorcycle 1 with high satisfaction to the borrowing user with money. Incentive to provide the motorcycle 1 can be given again to the lending user.
  • the server control unit 30 performs a step according to the degree of satisfaction with respect to the reference service provider side ratio. Increase the percentage of service providers.
  • the higher the satisfaction evaluation is, the motorcycle 1 lent to the borrowing user does not meet the needs of the borrowing user, and the motorcycle 1 does not give the borrowing user high satisfaction. It is.
  • pay the lending user an appropriate amount according to the satisfaction level of the borrowing user by gradually increasing the service provider side ratio and lowering the lending user side ratio. Can do. The ratio of the rented user side is reduced after obtaining the consent of the rented user in advance.
  • the above-described embodiments merely show one aspect of the present invention, and can be arbitrarily modified and applied within the scope of the present invention.
  • the object that is lent and borrowed by individuals has been described as the motorcycle 1.
  • the functional blocks of the motorcycle 1 and the control server 3 can be arbitrarily realized by hardware and software, and do not suggest a specific hardware configuration.
  • the processing unit of the flowchart shown in the figure is divided according to the main processing contents in order to make the processing of each device easy to understand.
  • the present invention is not limited by the way of dividing the processing unit or the name.
  • each device can be divided into more processing units according to the processing content. Moreover, it can also divide

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  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

Le but de la présente invention est de permettre une évaluation appropriée reflétant les émotions d'un utilisateur par rapport à la manière d'utiliser un objet prêté, dans un cas où l'utilisateur prête l'objet. L'invention concerne un système de traitement d'informations (2), configuré de telle sorte qu'un objet équipé d'un module d'intelligence artificielle non propriétaire (183) et un module d'intelligence artificielle propriétaire (181) pour lequel des émotions similaires aux émotions d'un utilisateur prêteur ont été générées est prêté à un utilisateur emprunteur. Le module d'intelligence artificielle non propriétaire (183) et le module d'intelligence artificielle propriétaire (181) génèrent des émotions par rapport à l'utilisateur emprunteur sur la base de la manière d'utiliser de l'utilisateur emprunteur d'une motocyclette (1).
PCT/JP2016/089163 2016-12-28 2016-12-28 Système de prêt et système d'évaluation WO2018123040A1 (fr)

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JP2020061072A (ja) * 2018-10-12 2020-04-16 本田技研工業株式会社 貸出管理システム、貸出管理方法、およびプログラム
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JP2020035223A (ja) * 2018-08-30 2020-03-05 Ｚホールディングス株式会社 情報処理装置、情報処理方法、及び情報処理プログラム
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JP2020061072A (ja) * 2018-10-12 2020-04-16 本田技研工業株式会社 貸出管理システム、貸出管理方法、およびプログラム
JP2020190775A (ja) * 2019-05-17 2020-11-26 ヤフー株式会社 情報処理装置、情報処理方法および情報処理プログラム
JP2021056549A (ja) * 2019-09-26 2021-04-08 トヨタ自動車株式会社 情報処理装置、車両、情報処理システム、及びプログラム
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JP2020161184A (ja) * 2020-06-25 2020-10-01 株式会社ピーステックラボ レンタルシステム
JP7050344B2 (ja) 2020-06-25 2022-04-08 株式会社ピーステックラボ レンタルシステム

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